TrueCar Reviews

Went on their site to look for a car to buy. I saw a few that I was interested in... Went through the process and every car I picked on the site said it was available. When I reached out to dealers they ALL told me the car was "sold". Then they tried to sell me something else. I would almost bet that many of the cars on that site do not exist. Waste of time.

I went to TrueCar.com to find and negotiate a deal to trade for a new car. I found my deal, got an offer on my trade-in with a net price difference, accepted that deal, got a TrueCar Deal Code and set up an appointment for the next day to finalize the deal and make the trade. All this online at TrueCar.com's website. However, when I contacted the specified dealer to confirm the appointment, I was told they would not honor the deal and raised the price on the new car by about 20%. When I made attempts to get resolution/comment from TrueCar, I got no response whatsoever after a week.

I don't think it is working though the intention seems good. The listings are just to make people contact the dealers but at end of the day, people don't get for the price listed or end up buying something else. Dealers most of the time do not respect what was provided by Truecar to its clients.

So I started looking for a truck to find a decent price truck. In order for me to look at the prices, I had to put I'm my personal information. The next morning I'm getting like 10 calls, text messages, emails from different dealerships. Next time I'll just put a fake phone number, what a waste of time. And like I said I was using this website to get a good price but all of the trucks were over 5k msrp.

Got an offer of .80% from my credit union if I use one of their car buying services. One of which was True Car. Filled out all the information and started getting offers. The offers I was receiving were $5000 over MSRP. :-( Why would I need to enlist a car buying service in order to pay $5,000 over MSRP. Now I have all these car dealerships calling me on my cell phone trying to sell me Vehicles 5000 over MSRP. What a mistake this was. Now I have to figure out a way to stop the annoying phone calls... Bad experience.

I received offers from three different Honda dealerships through TrueCar and not one of them honored the pricing once I was in their showroom. I even specifically asked the last dealership if there was any possibility of additional fees or add-ons once I got there and they assured me, through both email and text, that all charges, other than taxes and registration, were disclosed in the TrueCar offer. Then after driving 60 miles to the dealership, I'm told that the specific car I was given pricing for (the Vin Number matched) actually had another $3000 in dealer add ons, plus a $5000 surcharge due to the current car shortage. What?!! Total waste of time and a horrible overall experience! Might be good for initial research, but the dealer offers are just a bait and switch.

Truecar probably has some uses for someone. But not for anyone who has had experience buying cars before. Once you try to see any price on a car, expect for your information to be sent to 20 dealerships who will endlessly hound you for a car that you didn't even decide was a good deal.

I went to TrueCar because I wanted up-front pricing on a new car. I got an offer from a dealer, which seemed good. Apparently the dealer can do whatever they want and doesn't hold to the TrueCar price. The dealer made me come in anyway and gave me a different price with a "market fee" after they told me there was no other fees than the dealer fee on the phone. What a scam. Just wasted my time. TrueCar is not worth it.

I just bought a new car at or below invoice price and it was delivered to my home - the most hassle free car buying experience in my life. The site lets you compare the dealer prices and gives you an idea about what pricing to expect to work.

I'm the average person doing research on purchasing a used vehicle under a certain dollar amount and used several online searches. Found TrueCar to be the most helpful. After checking availabilities on cars, dealers emailed with a quick response and some followed up with a phone call. This was great for my time management.

True experience was truly terrible! They made an evaluation and offered me a price on line. Then they just sent me to used car salesman. I had to drive 40 miles to get there. The used car salesman (true to his reputation) priced the car at 78% of the value offered to me without any hesitation. I would not recommend anyone to use True & specifically this dealer in Oakland. Happy to reveal more specifics.

We went to TrueCar looking to purchase a car. When we telephoned the dealership, located through TrueCar, the price was $20,000 more than listed on the TrueCar Site. SCAM! A total waste of time. They should be shut down for false advertising!

Very simple to use site and pricing are great. Met my expectations. Also the car dealers respond back in a timely manner. I would definitely would visit again when car buying. Thank you TrueCar! Happy customer!

I used several search engines to find a car, but TrueCar was by far the best. It has great sort features and the best prices. I was able to find the exact vehicle at a below market value that was certified by Honda. Win Win!

I recently did a nationwide search for used vehicle. What I liked best about TrueCar's website was I was able to refine the filters to pinpoint exact features of the SUV I wanted. I also liked the info providing the purchase rating of the vehicle. I knew if the seller's price was fair, excellent, too high etc. Very easy to shop and compare the cars across the board on a 1 single page online. Yes - I did purchase a car out of state and happy with my ride!

I hate car shopping, particularly dealing with sales talks. TrueCar allowed me to compare several models, select the ones I wanted to explore, and get offers from the dealers without really wasting a lot of time being talked up and assessed by sales people. I got three fairly similar offers, choose the one that looked best and drove it home. I would like to add that I also used Edmund's and the offers through their website were not as good, the dealers seemed to expect to ask a higher price and haggle.

It was important for me to first decide (based on internet research and test drives) on exactly what model and trim I wanted to buy. At that point, using TrueCar, I could compare quotes for that exact model among dealerships, working completely from home. Having the quotes in writing (e-mails) allowed me to finally negotiate for the best offer with my dealership of choice.

There have been a lot of complaints about TrueCar that are quite frankly, unfair. I have used this service twice for purchasing new vehicles. Yes, I received many emails and phone calls, and yes, I had to go to the lot and the price I paid was more than I expected to. But the bottom line price in both cases was very accurate and consistent with Kelly Blue Book and other sites. TrueCar provides helpful bottomline information so you can comparison shop for the best price on a vehicle you are looking for. It is not a buying service. Those services are expensive.

Looks like they're going to give you a good deal on some used cars that look really nice, if it looks that good it’s a gimmick, I seen the same user vehicle cheap on the same site, but had found out just before I closed it was sold, or wasn’t really even available, instantly trying to get me into something else, the deposit goes up, they start telling you your credit is bad, they don’t honor the online buying policy, sanitized vehicles I highly doubt, all they care about is selling a car, if it works it works. Remember the used car salesmen are dirty rotten liars and TrueCar just advertises them in one spot, true car had tried to put Policy into place but it’s not maintained, I would love to fish out the scammers for you. True Car put me on your payroll to ensure people are selling what they advertise.

I was about to buy a car on TrueCar from Toyota of Surprise. They never did give me the actual cost for me to get the car, every time I texted or spoke to them they would just add another fee. I gave up once the price (as I calculated it) was close to $2,000 more than the "True" price. You people should be ashamed of yourselves.

This is my second time using the True Car website through my Progressive policy. I have found the site to be extremely useful in finding a car make, model, year, and price that I was looking for. The first time I used this site I went to Fairway Auto in Phoenix and that was an absolute no haggle process. I was out of there in less than 30 minutes with my car. Unfortunately, I only had that car for a few days and it was in another accident. Back to True Car to find another car. Fairway did not have the cars that I was looking for. Received prices from True Car from Chapman Auto in Tempe (Curtis was very helpful) and Vans Chevrolet in Scottsdale (neutral) and ultimately found my car at Auto Nation. Auto Nation was great to deal with with no hidden fees. Very pleased with the website and ultimately the dealership.

Very helpful to negotiate price. I’ll use True Car again in my future car buying. Dealership met expectations. Discounts from True Car after you purchase the vehicle is a good deal. Their way of reimbursing your insurance deductible and the up to $500 repair assistance is one reason I have used True Car.

I was baited by the TrueCar price into visiting the dealer by phone call claiming I would get that price. I was then told the TrueCar price was only hypothetical and convinced to pay a slightly price to fatten dealer profit. I forwarded this info to TrueCar and got no support.

I recently purchased a QX60 from Nalley Infiniti of Atlanta. I was able to use the TrueCar app in conjunction with my Sam's membership and essentially obtain a no-haggle price match. Great App, easy to use. It was very detailed and I like all the additional benefits that Sam's is providing with the car above what the dealership provided. My car was priced $13,000 below other comparable cars, not bad for a fully loaded QX60 with only 24k miles on it, one previous owner. I negotiated under 30k for the vehicle.

Used TrueCar to get a decent price on a new car purchase. Several dealerships followed up with me, but not one of them acknowledged the price quoted on TrueCar. They said that they would honor the price but have to add their dealer "options" in. That accounted for almost $2,000 for things like Nitrogen in tires. Would not recommend.

Looking online for a new car for my wife, I stumbled upon this website, obtained comparative info on new SUVs, asked for local dealers to respond with quotes, took the truly EXCELLENT TrueCar quote to the dealer, who honored it with no hassle. What more can I say? She's happy, and the process was a dream.

TrueCar is a ruse by providing a lower auto quote at a connected dealership. Once you get to the dealership the price is higher. TrueCar does not send alerts that there is a price change for Honda SUV. I would not recommend TrueCar.

Truecar was a great experience, low prices, great reviews and easy to use. I would, I have recommended Truecar to friends as well as family. Try the app, it’s easy to use and receive alerts from dealers local and out of state.

TrueCar was great experience. It made the process so much faster. We were able to narrow our search, arrange to see the vehicle and complete the purchase within very quickly. I highly recommend TrueCar! We will use TrueCar when we look for our next vehicle!

TrueCar is amazing. I ended up getting an amazing deal on the 2017 Lincoln MKC that I bought thanks to True Car. I would definitely recommend using TrueCar and I personally will use them again for the next vehicle I purchase. When you click on the check availability button you immediately receive an email with the TrueCar price. Sometimes the price is what is quoted on the site and sometimes like in my case the price is a little cheaper. The site gave me a complete break down of what fees I would be expected to pay at the dealership. You are contacted almost immediately with an email and/or a phone call. The dealership I went to honored everything on my TrueCar certificate and I appreciated that even more. There are several car buying sites to look at but I recommend checking out TrueCar first.

I have used TrueCar twice. Once to purchase and just this week to sell. Both times through USAA. I confirmed by phone the purchase price and that there were no add-ons. When I arrived at the dealer the price was $1895 higher, plus normal docs fees and registration. Arguing with the sales manager, I was told "TrueCar does not set our prices" and "we must advertise the lowest price to bring customers in"! I contacted TrueCar who told me "some dealers don't comply, there's nothing we can do."

This was my first online purchase of a new vehicle and it was by far the best experience I’ve ever had in purchasing a new vehicle. I received quotes from numerous Toyota dealerships in my state and I could pick which one I preferred to deal with and got the price that I was happy with.

I login into this site to compare auto prices with other dealer that were in my family ZIP code who works in the dealership. Did not make inquiry and dealership was charged a 299 fee in which should not be charged since I was getting family discount. I believe Truecar app should disclose this information to the consumer.

I have used the site two times when purchasing a new car with great success. I have recommend to family and friends and they too found the site very helpful. It may take a little time to work through the site but once you do and it fairly easy after that.

I have found the Auto Dealers are not paying too much attention to these recommended prices as suggested by the car buying sites. Not sure these sites have the relevance they once had. A couple of years back, however, I thought they provided a worthwhile service. It was comforting to walk into the dealership with hard number in mind and begin negotiations around that number.

I used this service to buy my last two cars, one used the other brand new. Last time I used the side was 2 years ago. The experience before was great, the dealers respected the deal. No funny charges after sending the deal through TrueCar. This year I started to look for a used CAR, the experience now is really not good. Truecar sent you the deal and when you start the deal with the dealers start the back and forth. They want to add numerous charges to the price that TRUECAR provided to you. For example the last one wants to add 998 US for paint insurance, 1000 for registration and plates and so on. ADVISE. Open your eyes and review everything they send. TRUECAR YOU NEED TO STEP UP AND PROTECT YOUR CUSTOMERS.

You will receive spam phone call and text message once you register to TrueCar. Three call from dealer, and 3 unknown call. I registered with land phone and use cell phone for verification but they provide my cell phone to 3rd party. Also TrueCar price is joke. I got better deal with person in different dealership, the dealer contacted via through TrueCar gave me $2000 higher.

Stay away from Truecar unless you want… Stay away from Truecar unless you want your information disseminated to every single dealership and all over the internet!!! I was trying to help someone look at the invoice pricing of a specific new vehicle which Truecar used to show 6-7 years ago... Well, they DON'T show anything now but collect your information and make money with it! I called to confront them and the agent OPENLY ADMITTED that their website is designed to do that - to collect information! Now I got multiple calls every single day from sales people, managers, GMs... It is absolutely ridiculous! TAKE MY ADVICE AND STAY AWAY!

Truecar claims to have No haggling; Free and Straightforward pricing. Nothing could be further from the truth. It even says that on the Consumeraffairs site. For example Hyundai of New Port Richey advertised a Ford F-150 on truecar for $24,000.00. Truecar says that is a good deal well below the fair market price. But when you go to HoNPR that is not the price. They start adding fee to that price. Fees like the old "Dealers Fee". This is an old trick that just adds more money in the dealer's pocket. It is definitely not no haggle, free and straightforward. Remember Truecar and the dealers are working together as a team. They are not working for you.

I was just curious about the service after seeing many commercials. You will be flooded with interested salespeople contacting you. I did not do extensive research, but after comparing the True Car price and the advertised dealer price on about 10 trucks, the price was practically the same. Sometimes the price was up to 200.00 lower and sometimes it was 200.00 or more higher. Either way, on a $40,000 truck the whole thing seemed POINTLESS to me. I was actually interested in the consumer paid price distributions that they alluded to in the commercials. I didn't find any in the app or website. I found some mean consumer price (skeptical about this calculation) and then the True Car price which of course was always below the mean. Just a gimmick for salespeople to contact you.

I got 3 prices via email and a lot of calls. I called Route 46 Nissan Totowa NJ dealer to make sure that they will honor the quote. After their assurance, I made the appointment. The salesman started going over the pricing details back and forth with his manager. Then he drove me to another lot to show me the quoted car. Again he tried to convince me that the price I received was for financing and not for a cash deal. Eventually I had to leave after wasting 4 hours. I do not recommend this website. It was not a true car pricing for me. Stay away!

Dealer went online and canceled the TrueCar listing while I was on the way from 150 miles away to get the car I spoke to them about repeatedly over the phone. I lodged a formal complaint about the Dealership with TrueCar. A week later no one from TrueCar has contacted me. So much for a "TRUE" experience. Don't waste you time with TrueCar. Not able to use my $500 certificate # ** because it expired even though I tried to use it at that Dealership (Napleton's Jeep Dodge in Kissimmee, FL.)

I’ve had enough! I was hoping to just start doing some research on new cars and get some comparison pricing but it opened the floodgates. Everyday I get a text, a phone call, and an email from some dealers. And over and over again. I’ve told them I’m just shopping now but the harassment doesn’t stop. I’m so sorry I put my information in. Even telling them I’m not ready yet gets a text, email, and call asking when I’ll be ready and can I come in today for a test drive. Once I do decide on which car I want I will NOT go to the dealers who have been harassing me because they have made me so mad. I don’t care anymore even if their price was good.

The car site is a relief because it is very easy to use. I use it a lot every time I'm buying a new car! I would suggest for others to use it because of the customer service. With the car site, it’s a click away. It has beautiful cars for great deals and it should have more attention towards its way and it's free so all you have to do is apply information and get the car you want for a good deal. It is the best car site. I really love it.

Truecar car is a very good website. They make it really easy for you to try to find a car that you want and fits all your needs. Truecar is one of the best car online shopping websites out there. I really recommend Truecar. There's a lot of different websites out there but when I came down to it I never really had any other choice but I knew I had to choose Truecar.com because it's just great. I love everything. I have bought two cars from there already and I plan on buying more and future.

I had a good experience with this car site and one that I will continue to use because it had everything I needed when looking up information on certain vehicles to help me make an informed decision. It was informative. It was a lot easier to use over other sites because it was easy to search on the site. But maybe they could make it easier to compare information based off of other websites.

I really enjoyed using TrueCar, they have a well-organized site. Have a lot of selections on the site. Lots of pictures of the different vehicles.

I was able to shop a broad selection, get an equitable price and a Carfax report. I was able to go to the dealership and purchase the vehicle I chose. I will use TrueCar the next time I am shopping for a vehicle.

It's easy to find. They give you all the information you'll possibly need when it comes to looking for a vehicle you search for the kind of car you really want and they'll immediately find one for just for you. But they don't give you the results right away. You'll sometimes put in an email for a vehicle that you specifically want. It's pretty annoying after a while but other than that you'll need to do so much paperwork other than your regular information. Yet my experiences are really good surprisingly. I always think that they would sometimes be just absolutely useless but they always turn out good. So other than that I'd say overall it's a good thing to look for a car online rather than having to go in stores to see different cars with different miles.

I was able to find cars in the approximate of what I was looking for and compare prices & see where I can purchase from those I picked out. It was easy to see the various car prices in locations around the areas I would travel to within my allowable driving distance. It had a wide variety of vehicles with various prices so I could make the best decision on what car for the best prices in the range of cars I wanted and best price. I went to other car sites & this had a good overall of the various areas that was within my driving distance. I wouldn't change much besides having maybe more of the interior of the car & maybe 360 view that you can scroll through. Better pictures of the cars, but not much else as I liked the layout & ease of searching.

An excellent, very easy to use website. They show me everything I need to find. I like that it helps me narrow down my results, from vicinity, to price, and everything you can think of in between. I love everything about it.

I was able to browse many more cars than would be available lot. I was able to start with a large amount of options that I could narrow down based on my wants and needs. I was able to take my time and just look without feeling pressured to buy. I chose this site because it has been used by several family members and friends that all recommended I check it out. Every person I spoke to had only positive experiences and gave only praise. The only negative part was not physically touching the car but many photos were available in many different angles and views which made it seem more realistic even though I wasn't there in person.

The process was very streamlined and the website was pretty simple to navigate. The price quoted was the price I got at the dealer. I was very impressed by the ease of purchasing and all the dealership options available. I like that you can see everything that has happened in the past with the used car like accidents. However, I wish that there was more information about interior issues and more pictures of every aspect of the vehicle. Still, it was overall an easy experience.

This website offers all the relevant information to help one make a wiser choice when looking to purchase an automobile online or offline. The many things and attributes that I got from this car website was the ease of locating the proper information I needed to find about the type of vehicle that I may or may not purchase. Other automobile websites aren't as informative as this one and one has to search through all of them just to find the information I'm searching for. My overall experience with this car website was very useful and offered very relevant information about what type of automobiles and the features I wanted and those that I didn't want. I could easily navigate the website to find out the information that I needed to help make a smart purchasing decision.

Using this site can give you a very low price on a new car from area dealers but you must take what they have on the lot. The site does not always let you pick all the options you want but it is great to use as leverage on dealers that aren't even in the program.

I like the UI on the website. It made navigation super easy for me and I could find stuff quickly. It was nice to have. I also liked that the website was light to use and I could have kind of a similar design on mobiles. But I wanted better filters. I would also have loved if I had features that allowed me to compare multiple cars simultaneously. I would also like the features to be a bit easier to upload information to, maybe I could just put in VINs to compare them. Still, it was easy to browse and find cars that I like. I saw the car I wanted and compared pricing. I then made sure to record the price and kept it as notes for myself.

I've only bought one car using TrueCar but it made the experience pleasant. The car I purchased was a great buy and affordable. In my experience TrueCar doesn't advertise poor vehicles. With my next purchase I'll be looking using TrueCar.

All I wanted to do was check the prices of the vehicle I wanted. Never could view any prices so I took all my information off the website. Well obviously your information doesn't really get deleted and for the next 3 weeks I kept getting phone calls from car dealerships that wouldn't take no for an answer. There is no comparison shopping at all unless you talk to the salesperson which is not what I wanted.

I used TrueCar about 5 years ago and it was great in negotiating a final price on a vehicle. However, in 2017, we were able to negotiate a better price from a dealer in Paducah, KY for our CR-V. I have also noticed that when going to this website, certain cars and trucks are not available.

My feeling is that the website works with the dealership to take advantage of the consumer. The pricing is not that different from the offers the dealerships have in place. They also have based on your search and selection the various dealerships contact you, if that isn't a conflict of interest I do not know what is. Think about it - a website designed to help the consumer get a great deal and not get ripped of who connects you to dealerships who are actively ripping people off.

The website is easy to navigate. The great thing about TrueCar is that you get to see the price range of the vehicle you would like to purchase and compare also. You get tips to help you once you decide to go into a dealership so that you're not walking in blind and you will know what they are talking about. They also have dealerships they work with which also makes it a lot easier to buy.

TrueCar makes it easy to find a car. I picked this right because it was reputable. I used it because I had heard of this site before. It was a good experience to shop online using this website. I like this site very much. I would use this site again.

The site was well laid out and gives me the sense that I will not overpay for a car that I'm looking for. I like having that information and it leads to me feeling that I am in control of the process. It show me what I should be paying for the car I want in my region or location of the country. I like that it shows the information about what others are paying for the cars I am considering. It seems to have everything I need to get the required information to make an informed choice.

Would like to see the ability to put in large dealerships only. We only wanted to purchase at large dealerships only because they go through the car to make sure everything is working well. You won't find that through personal sellers and small car lots. Still, it gave a discount when going to a dealership. We also liked getting the history of the car and seeing how often the car was brought in for maintenance. Overall experience was great. It made it easy to narrow down what we were looking for. We found a car within a week and walked out of a dealership within a few hours with the car we were looking at.

I really am not interested in what "others" have paid. I want a site that tells me what the vehicle is really worth and allow me to negotiate the price with the dealer. Most sites are only providing people with a path into the shark's mouth.

Excellent idea and great site. We purchased a fantastic used car on it in conjunction with the dealer's website sales. What a wonderful and easy money saving transaction. First time for us using this tool. It will not be the last.

When I was looking for a HD pickup truck, I didn't like that I could not enter details like axle ratio, fifth wheel towing package, etc. They're all about you working with their selected dealers. I also don't like getting only 3 TrueCar dealers making phone calls to me and insisting I call them right away. When I research anything, I will reach out to retailers when I need them.