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TrueCar

TrueCar

 3.8/5 (48 ratings)
  • 5 stars
    19
  • 4 stars
    14
  • 3 stars
    4
  • 2 stars
    3
  • 1 stars
    8
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About TrueCar

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

TrueCar offers fair price reports for vehicles in your area and partners with dealerships to provide pricing without any negotiation. After receiving a TrueCar price report, simply take it to participating dealerships to lock in the price. This quote does not include taxes and can only be used at participating dealerships, but the service is completely free.

Overall Satisfaction Rating

  • 5 stars
    19
  • 4 stars
    14
  • 3 stars
    4
  • 2 stars
    3
  • 1 stars
    8

Pros

  • No haggling
  • Free service
  • Straightforward pricing
  • TrueCar app available

Cons

  • Works only with partner dealerships
  • Not always the lowest price

Bottom Line

TrueCar partners with dealerships to offer specialized price reports to car buyers. The prices aren’t always the cheapest, but it's great for those who want a haggle-free experience.

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TrueCar Reviews

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Page 2 Reviews 5 - 15
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 14, 2021

I'm the average person doing research on purchasing a used vehicle under a certain dollar amount and used several online searches. Found TrueCar to be the most helpful. After checking availabilities on cars, dealers emailed with a quick response and some followed up with a phone call. This was great for my time management.

Drivertopia was the dealership my 2007 Mini Cooper was purchased. The sales person Stephen **, took the time (very patient) to answer or find the answer to all my questions. He sent close up photos and videos of everything I want to see on the car. I believe in full transparency and this dealership provided a history report that I could do my own research on any inconsistencies. This was my first online and purchase not in my own city. Mr. **, was able to get my paperwork sent overnight and auto transport ready to delivery my vehicle. I'm so grateful for this experience. It gave me confidence to purchase another vehicle using TrueCar and searching again using TrueCar. Great experience!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 30, 2020

I hate car shopping, particularly dealing with sales talks. TrueCar allowed me to compare several models, select the ones I wanted to explore, and get offers from the dealers without really wasting a lot of time being talked up and assessed by sales people. I got three fairly similar offers, choose the one that looked best and drove it home. I would like to add that I also used Edmund's and the offers through their website were not as good, the dealers seemed to expect to ask a higher price and haggle.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 1, 2020

There have been a lot of complaints about TrueCar that are quite frankly, unfair. I have used this service twice for purchasing new vehicles. Yes, I received many emails and phone calls, and yes, I had to go to the lot and the price I paid was more than I expected to. But the bottom line price in both cases was very accurate and consistent with Kelly Blue Book and other sites. TrueCar provides helpful bottomline information so you can comparison shop for the best price on a vehicle you are looking for. It is not a buying service. Those services are expensive.

Car dealers want to call you to make a sale and negotiate a price that is lower than other dealers. They will also want to make money and will always try to add to their profit on your vehicle. It is surprising how many people are shocked by this. What TrueCar gives you is the bottom line sale price for negotiating. That is just the starting place and is helpful for finding a dealer and salesperson that is straightforward and honest in making the sale. If the salesperson is unwilling to give you the vin number, sticker, bottom line price and financing information before you go to the lot, then don't deal with them or direct your call to the Internet sales manager or General Manager. There are plenty of Dealerships and internet salespeople that want to make a fair sale for the vehicle you want. TrueCar helps you to find them.

15 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 12, 2020

This is my second time using the True Car website through my Progressive policy. I have found the site to be extremely useful in finding a car make, model, year, and price that I was looking for. The first time I used this site I went to Fairway Auto in Phoenix and that was an absolute no haggle process. I was out of there in less than 30 minutes with my car. Unfortunately, I only had that car for a few days and it was in another accident. Back to True Car to find another car. Fairway did not have the cars that I was looking for. Received prices from True Car from Chapman Auto in Tempe (Curtis was very helpful) and Vans Chevrolet in Scottsdale (neutral) and ultimately found my car at Auto Nation. Auto Nation was great to deal with with no hidden fees. Very pleased with the website and ultimately the dealership.

9 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 11, 2020

TrueCar is amazing. I ended up getting an amazing deal on the 2017 Lincoln MKC that I bought thanks to True Car. I would definitely recommend using TrueCar and I personally will use them again for the next vehicle I purchase. When you click on the check availability button you immediately receive an email with the TrueCar price. Sometimes the price is what is quoted on the site and sometimes like in my case the price is a little cheaper. The site gave me a complete break down of what fees I would be expected to pay at the dealership. You are contacted almost immediately with an email and/or a phone call. The dealership I went to honored everything on my TrueCar certificate and I appreciated that even more. There are several car buying sites to look at but I recommend checking out TrueCar first.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 31, 2020

I recently did a nationwide search for used vehicle. What I liked best about TrueCar's website was I was able to refine the filters to pinpoint exact features of the SUV I wanted. I also liked the info providing the purchase rating of the vehicle. I knew if the seller's price was fair, excellent, too high etc. Very easy to shop and compare the cars across the board on a 1 single page online. Yes - I did purchase a car out of state and happy with my ride!

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Rated with 5 stars
Verified Reviewer
Original review: Dec. 10, 2020

It was important for me to first decide (based on internet research and test drives) on exactly what model and trim I wanted to buy. At that point, using TrueCar, I could compare quotes for that exact model among dealerships, working completely from home. Having the quotes in writing (e-mails) allowed me to finally negotiate for the best offer with my dealership of choice.

4 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 25, 2020

Looks like they're going to give you a good deal on some used cars that look really nice, if it looks that good it’s a gimmick, I seen the same user vehicle cheap on the same site, but had found out just before I closed it was sold, or wasn’t really even available, instantly trying to get me into something else, the deposit goes up, they start telling you your credit is bad, they don’t honor the online buying policy, sanitized vehicles I highly doubt, all they care about is selling a car, if it works it works. Remember the used car salesmen are dirty rotten liars and TrueCar just advertises them in one spot, true car had tried to put Policy into place but it’s not maintained, I would love to fish out the scammers for you. True Car put me on your payroll to ensure people are selling what they advertise.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2020

I was about to buy a car on TrueCar from Toyota of Surprise. They never did give me the actual cost for me to get the car, every time I texted or spoke to them they would just add another fee. I gave up once the price (as I calculated it) was close to $2,000 more than the "True" price. You people should be ashamed of yourselves.

19 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Nov. 9, 2020

Very helpful to negotiate price. I’ll use True Car again in my future car buying. Dealership met expectations. Discounts from True Car after you purchase the vehicle is a good deal. Their way of reimbursing your insurance deductible and the up to $500 repair assistance is one reason I have used True Car.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2020

I was baited by the TrueCar price into visiting the dealer by phone call claiming I would get that price. I was then told the TrueCar price was only hypothetical and convinced to pay a slightly price to fatten dealer profit. I forwarded this info to TrueCar and got no support.

18 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Oct. 31, 2020

I recently purchased a QX60 from Nalley Infiniti of Atlanta. I was able to use the TrueCar app in conjunction with my Sam's membership and essentially obtain a no-haggle price match. Great App, easy to use. It was very detailed and I like all the additional benefits that Sam's is providing with the car above what the dealership provided. My car was priced $13,000 below other comparable cars, not bad for a fully loaded QX60 with only 24k miles on it, one previous owner. I negotiated under 30k for the vehicle.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 9, 2020

Looking online for a new car for my wife, I stumbled upon this website, obtained comparative info on new SUVs, asked for local dealers to respond with quotes, took the truly EXCELLENT TrueCar quote to the dealer, who honored it with no hassle. What more can I say? She's happy, and the process was a dream.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2020

TrueCar is a ruse by providing a lower auto quote at a connected dealership. Once you get to the dealership the price is higher. TrueCar does not send alerts that there is a price change for Honda SUV. I would not recommend TrueCar.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 4, 2020

Truecar was a great experience, low prices, great reviews and easy to use. I would, I have recommended Truecar to friends as well as family. Try the app, it’s easy to use and receive alerts from dealers local and out of state.

3 people found this review helpful
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TrueCar Company Information

Company Name:
TrueCar
Website:
www.truecar.com