TrueCar Reviews

On Tuesday 11/22/22, I met with a sales associate at Shottenkirk Hyundai Granbury to test drive a 2020 Telluride EX in hopes of buying this vehicle I saw on TrueCar. The experience went just fine and I put $3500 down to hold the vehicle. Erin reviewed the Carfax report for this vehicle with me verbally and conveyed to me that the vehicle came from an owner in Arkansas. The next day I confirmed my financing with Navy Federal Credit union and went to pickup the checking funds for the vehicle. The rep proceeded to send me email with the Carfax attached. Once I reviewed this report, I could see that the vehicle was owned and driven in one of the Canadian providences for more than a year and the vehicle resided in Arkansas for less than 3 months.

Saves a lot of time spent in negotiation hassles. Also provides the inventory available within your neighborhood. No unnecessary trips just to know that the car is unavailable. It was really useful in deciding on the car. I bought my car and the dealership honored Truecar's price. Saved around 6-7 hours of negotiations.

This is useless. I've received 3 certificates and deals and no dealers honor their pricing. Need to rename this FalseCar. They just rope you in and then aggravate the crap out of you. Is there a way to have a nice buying experience? Haven't seen it yet.

It was very easy to sell my car. I just went to their website, entered my license plate, and *boom* I got a cash offer. I told them I have a higher offer from another dealer, and they quickly matched the offer. On the day of, selling the car was very quick, too. He did a quick car inspection, went to the bank with me to deposit the check, then we were done! Very fast and simple process. Liked it.

When I would like to keep my search local, 10 or 75 miles, instead it shows vehicles from other states as If I requested National search. Why would vehicles from other states come up, I don’t want to travel nor pay for delivery.

I was just checking car prices for 5 minutes, the next thing I know I’m getting texts and calls from pushy dealers - which is exactly what I was trying to avoid by going online. Won’t ever visit that website again.

With the hopeful understanding that the service that TrueCar is providing is the ability to obtain a "haggle-free" price that provides adequate profit to the car company while providing transparency to the buyer on what costs are appropriate, the price provided was minimal and did not provide any benefit. The absence of additional costs such as estimates of taxes, document fees, etc provided the benefit to the seller and not the buyer. There was no positive value to the buyer with this service.

Sorry to say that it started to be a possible good experience, however, the experience turn sour. Sour in that where there was a car with price noticed as available, there was no car available. Plus, contacted by dealers who did not have what I requested from distances that were impractical to travel to in purchasing a car. Of course, they did not have the car to begin with. That is my experience! I will try this ever again!

I used TrueCar to find and buy a new car. TrueCar pointed me to Community Kia showing me a good price and stating that they could do all the paperwork online and deliver the car to my place, so I would not have to go to the dealer. When I contacted the dealer, the first thing I asked the salesperson was if they could really do everything online and deliver the car to my home. Jose, the salesperson, said that they could do it easily, sending a messenger with all the necessary documents I had to sign and later delivering the car. Jose asked me for a copy of my documents and ran my credit. After everything cleared out, he came back with a different price from what I had from TrueCar. I sent him the email I got from TrueCar with the offer and he took it to Terry, the sales manager, who said they would not honor the price.

I was looking at some of these cars and pulled up CarFax on some and found that they have false odometer readings. When you see low mileage and 2 or 3 owners it is a good sign that they have been rolled back. Be careful.

When you use TrueCar that dealership that you choose will give you your car at that price. You don’t have to fight with the dealership with the price of the the. I used TrueCar three times already and it’s the best way to buy a new car.

Went on their site to look for a car to buy. I saw a few that I was interested in... Went through the process and every car I picked on the site said it was available. When I reached out to dealers they ALL told me the car was "sold". Then they tried to sell me something else. I would almost bet that many of the cars on that site do not exist. Waste of time.

I went to TrueCar.com to find and negotiate a deal to trade for a new car. I found my deal, got an offer on my trade-in with a net price difference, accepted that deal, got a TrueCar Deal Code and set up an appointment for the next day to finalize the deal and make the trade. All this online at TrueCar.com's website. However, when I contacted the specified dealer to confirm the appointment, I was told they would not honor the deal and raised the price on the new car by about 20%. When I made attempts to get resolution/comment from TrueCar, I got no response whatsoever after a week.

I don't think it is working though the intention seems good. The listings are just to make people contact the dealers but at end of the day, people don't get for the price listed or end up buying something else. Dealers most of the time do not respect what was provided by Truecar to its clients.

So I started looking for a truck to find a decent price truck. In order for me to look at the prices, I had to put I'm my personal information. The next morning I'm getting like 10 calls, text messages, emails from different dealerships. Next time I'll just put a fake phone number, what a waste of time. And like I said I was using this website to get a good price but all of the trucks were over 5k msrp.

Got an offer of .80% from my credit union if I use one of their car buying services. One of which was True Car. Filled out all the information and started getting offers. The offers I was receiving were $5000 over MSRP. :-( Why would I need to enlist a car buying service in order to pay $5,000 over MSRP. Now I have all these car dealerships calling me on my cell phone trying to sell me Vehicles 5000 over MSRP. What a mistake this was. Now I have to figure out a way to stop the annoying phone calls... Bad experience.

I received offers from three different Honda dealerships through TrueCar and not one of them honored the pricing once I was in their showroom. I even specifically asked the last dealership if there was any possibility of additional fees or add-ons once I got there and they assured me, through both email and text, that all charges, other than taxes and registration, were disclosed in the TrueCar offer. Then after driving 60 miles to the dealership, I'm told that the specific car I was given pricing for (the Vin Number matched) actually had another $3000 in dealer add ons, plus a $5000 surcharge due to the current car shortage. What?!! Total waste of time and a horrible overall experience! Might be good for initial research, but the dealer offers are just a bait and switch.

Truecar probably has some uses for someone. But not for anyone who has had experience buying cars before. Once you try to see any price on a car, expect for your information to be sent to 20 dealerships who will endlessly hound you for a car that you didn't even decide was a good deal.

I went to TrueCar because I wanted up-front pricing on a new car. I got an offer from a dealer, which seemed good. Apparently the dealer can do whatever they want and doesn't hold to the TrueCar price. The dealer made me come in anyway and gave me a different price with a "market fee" after they told me there was no other fees than the dealer fee on the phone. What a scam. Just wasted my time. TrueCar is not worth it.

I just bought a new car at or below invoice price and it was delivered to my home - the most hassle free car buying experience in my life. The site lets you compare the dealer prices and gives you an idea about what pricing to expect to work.

I'm the average person doing research on purchasing a used vehicle under a certain dollar amount and used several online searches. Found TrueCar to be the most helpful. After checking availabilities on cars, dealers emailed with a quick response and some followed up with a phone call. This was great for my time management.

True experience was truly terrible! They made an evaluation and offered me a price on line. Then they just sent me to used car salesman. I had to drive 40 miles to get there. The used car salesman (true to his reputation) priced the car at 78% of the value offered to me without any hesitation. I would not recommend anyone to use True & specifically this dealer in Oakland. Happy to reveal more specifics.

We went to TrueCar looking to purchase a car. When we telephoned the dealership, located through TrueCar, the price was $20,000 more than listed on the TrueCar Site. SCAM! A total waste of time. They should be shut down for false advertising!

Very simple to use site and pricing are great. Met my expectations. Also the car dealers respond back in a timely manner. I would definitely would visit again when car buying. Thank you TrueCar! Happy customer!

I used several search engines to find a car, but TrueCar was by far the best. It has great sort features and the best prices. I was able to find the exact vehicle at a below market value that was certified by Honda. Win Win!

I recently did a nationwide search for used vehicle. What I liked best about TrueCar's website was I was able to refine the filters to pinpoint exact features of the SUV I wanted. I also liked the info providing the purchase rating of the vehicle. I knew if the seller's price was fair, excellent, too high etc. Very easy to shop and compare the cars across the board on a 1 single page online. Yes - I did purchase a car out of state and happy with my ride!

I hate car shopping, particularly dealing with sales talks. TrueCar allowed me to compare several models, select the ones I wanted to explore, and get offers from the dealers without really wasting a lot of time being talked up and assessed by sales people. I got three fairly similar offers, choose the one that looked best and drove it home. I would like to add that I also used Edmund's and the offers through their website were not as good, the dealers seemed to expect to ask a higher price and haggle.

It was important for me to first decide (based on internet research and test drives) on exactly what model and trim I wanted to buy. At that point, using TrueCar, I could compare quotes for that exact model among dealerships, working completely from home. Having the quotes in writing (e-mails) allowed me to finally negotiate for the best offer with my dealership of choice.

There have been a lot of complaints about TrueCar that are quite frankly, unfair. I have used this service twice for purchasing new vehicles. Yes, I received many emails and phone calls, and yes, I had to go to the lot and the price I paid was more than I expected to. But the bottom line price in both cases was very accurate and consistent with Kelly Blue Book and other sites. TrueCar provides helpful bottomline information so you can comparison shop for the best price on a vehicle you are looking for. It is not a buying service. Those services are expensive.

Looks like they're going to give you a good deal on some used cars that look really nice, if it looks that good it’s a gimmick, I seen the same user vehicle cheap on the same site, but had found out just before I closed it was sold, or wasn’t really even available, instantly trying to get me into something else, the deposit goes up, they start telling you your credit is bad, they don’t honor the online buying policy, sanitized vehicles I highly doubt, all they care about is selling a car, if it works it works. Remember the used car salesmen are dirty rotten liars and TrueCar just advertises them in one spot, true car had tried to put Policy into place but it’s not maintained, I would love to fish out the scammers for you. True Car put me on your payroll to ensure people are selling what they advertise.