TrueCar Reviews

The True Car platform has become rife with fake deals that are no other than bait and switch deals. In this TrueCar is complicit with these unscrupulous and dishonest dealers. In my case, TrueCar provided me a price with a dealer discount. I confirmed the car and price with the dealer (Toyota in Modesto CA), made an appointment for the next day, first thing in the morning, as the dealership was closing 10 min later. 30 minute before the appointment, before the dealership opened for business, the car salesman (Walter, as he calls himself) called to confirm my ETA, because he was not sure he could hold the car much longer. When I arrived there, he said the car had been sold the night before, which contradicts what he has said on the phone, and offered other options. TrueCar has become a medium to lure customers to these dishonest dealerships. Caveat Emptor (buyer beware).

I've been approved for an auto loan on their site through Credit Karma and received an offer from a dealership for $0 down and $438 a month but the dealership is refusing to honor that quote. They're saying that they don't have to honor the offer I received.

Awful site. Does not list deals as it promises. Someone is paying them to highlight weak deals. Shame. Hate to see this click bait ruining searches for true deals. Go away Truecar. Leave us alone already.

Worst experience with this company. They take money for sending fake leads. Every day we received more than 5-10 requests, but none of the people who left a request answered our calls. Sometimes people responded to us saying that (we are not looking for a car at all and we did not leave a request for your company). For 3 months, not a single person came to us on request from TrueCar. And believe me our company is represented on many resources CarGurus, Carfax, OfferUp, etc. but only from TrueCar we get fake leads. We do not advise you to use TrueCar.

If you want to be inundated by dealerships contacting you that no more have the car that you're looking for then this is for you. If you want to find a car you want then stay away! We have been called upon 10 times not one had the car specified.

They quoted me $7,000 for a mint 2008 Bentley Continental GTC with 44,000 miles. That car sells on the market for $50-60,000. The wholesale dealer auction price is $41,000. So TrueCar is just $32,000 under wholesale and $43,000 under market. Lol, "TrueCar" is a TrueJoke.

TrueCar prices that dealers advertised on site are false. I used TrueCar/Military and received Dealer Summaries for 6 dealerships in Miami area. Not one delay would honor or even offered a price close to amount they allegedly listed on Truecar site. Most even admitted they used it to bring you in. It was a totally waste of time. I would tell you do own research. TrueCar is a waste of time.

Let the spam begin! TrueCar took all my personal information and then spit out a special “Employee Price.” The price was no different than MSRP. There was nothing special about it. It also gave me a horrible trade in appraisal (based on NADA, Kelly, Carvana, etc.). Complete waste of time and now I am subject to all the spam! Thanks for nothing TrueCar!

I was looking for a trade-in value how much my used Audi would be. I have already requested info from Carvana, Tesla and Edmunds.com (Carmax). These three almost gave me the price in the ballpark but TrueCar has given me a ridiculously low ball price which an Audi dealership picked up and conveyed and offered to me. What a bunch of low ballers!

I recently created an online account with TrueCar as I was shopping for the best deal available on a Hyundai Tucson Hybrid. After entering my search parameters on their website, I was presented with a list of results that matched my search criteria. So far so good. Each listing including the price, the location of the auto, and a photo of the vehicle. It also indicated that taxes and dealer fees were not included.

I purchased a Car through a Truecar authorized dealer with the military package that's supose to reimburse me for my repairs. There's pertinent information hidden in all the documents. I was told that I had 2 years of coverage up to 4k in repair reimbursements if needed. Hidden in all the content is a clause that repairs have a be turned in within 90 days. I have over 10k in repairs before the car was safe to drive but when I reported it TrueCar said they were sorry and that's the only truth I've gotten out of them. Car is still garbage but they asked me to reach out to the dealer who has told all the reviewers on his site that he is sorry he can't help with the problem and or offer 100.00 dollars to fix every issue I read about. If you have no money you have no rights. AIN'T THAT AMERICA!

I gave my personal info to a dealership because TrueCar sent over an offer (apparently on behalf of the Lexus dealership) stating car description, vin # and offer. I got call from dealer for another car/offer…and asking about original car/offer which they said was nonexistent.

We were quoted a price on the True car website. We drove for 5 hrs and rented a vehicle to get the car. When we arrived the dealership said the car had another offer on it and was not on the lot. This was after much communication with the True Car/dealership reps. So disappointed that Sam's Club would allow this sort of unprofessional behavior.

Truecar work with dishonest care dealerships such as Victory Motors and Powers Motors. To trick customers to visit their organization when the car they list are not even on their property or even available. All three entities are a scam. Don’t waste your time using Trucar or visit the dealership the list. YOU WASTE YOUR TIME.

Was looking at buying a Toyota RAV4 hybrid and was interested in a VIN and heard from the deal Westchester Toyota, Yonkers, NY. When I took the Truecar membership price and went to the dealership they wanted a 10 percent markup on the quoted price. That was a few hours waste of time and energy. Why would you have a true car quoted price if it is not going to be honored.

Truecar indicated they had setup an appointment at a Toyota dealership. I sat at the dealership for 40 min with the sales not showing up! I called the provided number. He wasn’t available. Front desk was entirely unhelpful.

Followed up on TrueCar quotes with their dealers and the price indicated is nowhere near the actual dealer price. Example: TrueCar indicated a $100 dealer markup on a Rav4 Hybrid. When I called the dealer they sent me to, the dealer indicated the markup was actually $3,000. The sales manager's comment was "I don't know why they do that, and we've been trying to get them to stop".

I made a nationwide search for 2 specific new cars (BMW iX50 and Kia EV6) over a 2 month period. I used TrueCar to obtain pricing to avoid all the usual song and dance. In the end I purchased both cars, but had many hassles along the way.

The purchase offer does not mean anything. My purchase offer was $13775, then the dealer that they referred me to offered $7500, saying my car was not in high demand. That's the way it works, the offer has nothing to do with what a dealer will pay.

On Tuesday 11/22/22, I met with a sales associate at Shottenkirk Hyundai Granbury to test drive a 2020 Telluride EX in hopes of buying this vehicle I saw on TrueCar. The experience went just fine and I put $3500 down to hold the vehicle. Erin reviewed the Carfax report for this vehicle with me verbally and conveyed to me that the vehicle came from an owner in Arkansas. The next day I confirmed my financing with Navy Federal Credit union and went to pickup the checking funds for the vehicle. The rep proceeded to send me email with the Carfax attached. Once I reviewed this report, I could see that the vehicle was owned and driven in one of the Canadian providences for more than a year and the vehicle resided in Arkansas for less than 3 months.

Saves a lot of time spent in negotiation hassles. Also provides the inventory available within your neighborhood. No unnecessary trips just to know that the car is unavailable. It was really useful in deciding on the car. I bought my car and the dealership honored Truecar's price. Saved around 6-7 hours of negotiations.

This is useless. I've received 3 certificates and deals and no dealers honor their pricing. Need to rename this FalseCar. They just rope you in and then aggravate the crap out of you. Is there a way to have a nice buying experience? Haven't seen it yet.

It was very easy to sell my car. I just went to their website, entered my license plate, and *boom* I got a cash offer. I told them I have a higher offer from another dealer, and they quickly matched the offer. On the day of, selling the car was very quick, too. He did a quick car inspection, went to the bank with me to deposit the check, then we were done! Very fast and simple process. Liked it.

When I would like to keep my search local, 10 or 75 miles, instead it shows vehicles from other states as If I requested National search. Why would vehicles from other states come up, I don’t want to travel nor pay for delivery.

I was just checking car prices for 5 minutes, the next thing I know I’m getting texts and calls from pushy dealers - which is exactly what I was trying to avoid by going online. Won’t ever visit that website again.

With the hopeful understanding that the service that TrueCar is providing is the ability to obtain a "haggle-free" price that provides adequate profit to the car company while providing transparency to the buyer on what costs are appropriate, the price provided was minimal and did not provide any benefit. The absence of additional costs such as estimates of taxes, document fees, etc provided the benefit to the seller and not the buyer. There was no positive value to the buyer with this service.

Sorry to say that it started to be a possible good experience, however, the experience turn sour. Sour in that where there was a car with price noticed as available, there was no car available. Plus, contacted by dealers who did not have what I requested from distances that were impractical to travel to in purchasing a car. Of course, they did not have the car to begin with. That is my experience! I will try this ever again!

I used TrueCar to find and buy a new car. TrueCar pointed me to Community Kia showing me a good price and stating that they could do all the paperwork online and deliver the car to my place, so I would not have to go to the dealer. When I contacted the dealer, the first thing I asked the salesperson was if they could really do everything online and deliver the car to my home. Jose, the salesperson, said that they could do it easily, sending a messenger with all the necessary documents I had to sign and later delivering the car. Jose asked me for a copy of my documents and ran my credit. After everything cleared out, he came back with a different price from what I had from TrueCar. I sent him the email I got from TrueCar with the offer and he took it to Terry, the sales manager, who said they would not honor the price.

I was looking at some of these cars and pulled up CarFax on some and found that they have false odometer readings. When you see low mileage and 2 or 3 owners it is a good sign that they have been rolled back. Be careful.

When you use TrueCar that dealership that you choose will give you your car at that price. You don’t have to fight with the dealership with the price of the the. I used TrueCar three times already and it’s the best way to buy a new car.