Consumer Complaints and Reviews
2010 Tundra with less than 20K miles. It has a big rust area in the bed and I have had a Toyota bed liner in it the whole time I have own it... since it was new off lot. Toyota said "That's too bad. It's out of warranty" and I said it's a quality problem. The rust and hole came from the bottom up... it's a quality issue.
My problem with my 2012 Tundra started at a very low mileage interval. So to make it brief, the motor would code out and go into safe/crawl mode displaying the "4 LO" light and also the "service engine" icon. I cannot go over like 4 miles per hour and it seems like I am in 4LO the entire time. So, a charcoal canister $1,200.00 did not fix it, 30 miles later light came on, a EVAP motor and Pump did not fix it $530.00, Now TOYOTA is telling me I need a $3,200.00 evap entire wiring harness, and this will "fix it" guaranteed. I am so mad I could burst. Looking to hear from others if they have experienced this.
When my wife and I were looking to replace our Dodge, we had two options. The first was the Chevy Silverado and the second was the Toyota Tundra. Just like everyone else, we ended up going with the Toyota Tundra due to Toyota's reputation and the fact that the company I worked for was a supplier of a major component. The Tundra is a 2008 with about 60,000 miles on. Since we've owned the vehicle, we've had more than our share of issues. These include:
1) Front axle needed to be rebuilt. This was done under warranty. 2) Water pump failed shortly after the warranty expired. 3) Everyone should be familiar with the highly talked about gas pedal sticking recall. 4) Rear bearings (yes, I said bearings. That's both sides) failure. Despite my finding a service bullet Toyota published, articles specifically pointing to the issue being a Toyota design flaw and the dealer indicating that they installed upgraded bearings as part of the repair, I was still responsible for the clear majority of the repair cost. The dealer helped and provided the next largest portion and Toyota provided a whopping $400 to the over $2,000 repair.
5) The fifth item is the most recent item that I have yet to do anything about would be the rusty frame issue. I haven't done anything as I have yet to receive the recall notice, but was told by my dealer that my vehicle was included. Based on what I've seen and heard, I'm also not excited with either of Toyota's suggested fixes.
The company that I worked for was the supplier of the frame. In my opinion, the suggested repairs that Toyota is pursuing does not represent what they should be doing. I understand that all vehicle manufacturers have issue. What drives my next purchase decision is how that manufacture resolves those issues. Based on the recent frame issue, I've been working with my dealer to find a solution and my dealer, Metro Toyota in Kalamazoo, MI, has gone above and beyond. I've seen little support from Toyota and the support I have seen (The $400 for an issue that was theirs) was a joke. When the truck bearings failed, my wife and I were looking at a Camry for her daily driver. We ended up with a Subaru. Both our parents are also now looking for new cars. My mother-in-law will most likely be going from her RAV4 to a Subaru Forester. I'm not sure what my parents will do, but they and others have seen my frustrations with Toyota.
I don't think that will be a direction they will be going. It's not about the vehicles as I love the style and feel of the Tundra's and Camry's. It's about the after sales support and the owning up to their mistakes. As children, this is one of the first things we learn. I would expect nothing less from a large corporation such as Toyota. If you read this Toyota, be thankful that you have great dealers, such as Metro Toyota. Unfortunately, they can only do so much. They've worked with me in offering me a more than a fair trade in value for my truck, but we're still ~$5,000 away from trying to bring this to an acceptable resolution.
2016 Toyota Tundra 1794 Edition - First issue I believe to be suspension related. Truck hits a bump and shakes... a lot. Sometimes a full 5+ seconds after. Brought it to multiple dealerships, multiple technicians say it's normal. Tundra's are just a really rough ride. Second, the rear window. Absolutely love that it goes down all the way but there's probably a reason not all truck manufacturers do this. It sounds like the world is coming to an end. There is a VERY loud grinding/squeaking noise that happens as the truck bounces. Dealership again says this is normal; there is only one bracket that holds it in place and so if the window isn't up all the way it moves around a lot. Other issues exist but those are the two that would keep me from buying another Tundra. 10,000 kms on this thing and it drives and sounds like it's 30 years old.
I just got off the phone with a case manager name Marquita from Toyota. I had called three days earlier and was told a case manager would call. I received no phone call, and had to call them myself. My Tundra is one of the vehicles affected by the lack frame protection resulting in a severely rusty frame. I had the frame inspected by a local Toyota dealer and was told that the undercoating that was meant to solve the problem was poorly applied. Huge chunks are my frame are falling off and the frame is exposed causing it to continue to rust. The master technician brought me back to show how the frame was not originally prepped and the undercoating was thinly applied.
So back to the conversation with the case manager. Marquita proceeded to tell me the undercoating was a one time remedy to the frame rust problem. Whether or not the undercoating was done well or not, Toyota is not willing to rectify a poorly done "solution". The same rusty frame is under all the slime they applied and now it is going to continue to get worse. This is a known issue, and I believe Toyota sued the manufacturer of the frames. And me and the other owners are left to rust.
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TPSM Light Comes on.
I have two XSP Tire Wheel Package and, My Vehicle has been Shaking in the SEATS, FLOOR, STEERING WHEEL and GAS PEDAL. The Service Dept. told me that it's the XSP Tire and Wheel Package. And, that and Tundra WILL SHAKE WITH THAT PACKAGE SO AS LONG AS THAT XSP PACKAGE is on that Tundra. Well, why does Toyota keep installing tire and wheel packages that makes their vehicles shake/vibrate. If you Google Toyota SHAKING/VIBRATION you will see that it's happening in many different Models and nothing is being done. Toyota Claims the SHAKING/VIBRATION IS A VEHICLE CHARACTERISTIC. WOW!!! Please Google before you buy a Toyota product.
My 2005 Tundra has 38,000 miles and was recalled for the "service campaign" of re-coating frame due to rust. Promptly got this done and within 4 months huge pieces were peeling off. Notified dealership, took in to be looked at and they said this was a one time coating and nothing else could be done. Opened a case with Toyota headquarters - nothing. 1 year later shifting cable AND brake lines break - private mechanic said due to severe rusting. Back to dealership, NOW they offer to re-scrape undercarriage and reapply coating along with $6000 estimate of other repairs/maintenance needed. Supervisor showed me underneath truck when up on lift and it looks like it has been sitting in salt water-rusting. It's that bad. Dealership also stated that they rate the rust condition on the vehicles from 1-10, 1 being the worst and 10 the best. He stated when my vehicle initially came in it was rated a 3!
I WAS NEVER INFORMED THAT THIS VEHICLE WAS IN THAT BAD OF SHAPE! I expected the dealership to let me know of any concerns after the initial coating! My truck has now been at the dealership for almost 3 weeks in trying to resolve - I believe more than a rescrape and recoating is needed. I am so incredibly disappointed in the handling of this situation and the hush-hush attitude of Toyota and the dealerships about how bad this problem is! I have owned 4 Toyotas and am no longer a loyal fan. Help!
I had a 2000 Tacoma 189,000 miles on. It ran great. Everything was good. One day coming from work hit a curb started driving funny. I was going to take it to a mechanic. Started looking at it I noticed my whole frame was cracked. I got frame cancer. I called Toyota. they know of the problem but my truck was too old they didn't care if my frame broke and I killed myself or somebody else. So I was stuck with my truck. Can't drive it. Can't sell it. Had to part it out. I started investigating and almost every Toyota has this problem and Toyota knows all about it. So if you are buying a Toyota make sure you get it checked out. I will never buy a piece of ** Toyota again. I bought a Chevy. so I hope you read this and think twice about getting a Toyota.
I recently bought a 2003 Toyota Tundra sr5 with 89000 miles on it. Now having owned a few Toyota cars in the past I was pretty certain the money was well spent. Unfortunately for me I was wrong. It seems that Toyota has some serious issues with the frames of their trucks. Had I known I need to climb under the truck and inspect the whole frame before buying it I would have bought a Chevy. After having lost my steering I took into the shop only to find out the front chassis had completely rotted out. And having to tow it to another shop to be told the same thing the mechanics explained it was very odd to only have 1 portion of the frame rot out while the most exposed areas of the frame were still in ideal conditions. So like most people I jumped on the Internet to find the 2003 Tundra had a lot of problems with the frames (so did the tacomas, both from 1998-2015).
Once I contacted Toyota customer service told me my truck was inspected 5 yrs ago and not 1 concern was found. I then asked for a detail invoice of what was done. I was sent chasing my own tail when nobody from Toyota would give me a straight answer. I now have to spend another $2000+ to get a truck that should have lasted me another 200,000 miles while Toyota customer service washes their hands clean of any responsibility. For those of you who are looking for a good reliable truck new or used stay away from Toyota. Their engines might last but if there's nothing holding it up what's the point. Toyota trucks and the customer service reps have fallen far where they used to be.
This was the 2nd Tundra Crewmax that I bought new. The quality from the 2011 to 2017 has greatly decreased. One of the nice features of the Crewmax was that the back seat reclined, not anymore for the 2016-2017. The child seat latching system in the back flawed. Because the seat no longer slides or folds forward they have a nylon strap directly behind the headrest in which you put your car seat strap through then you have to go to the center of the backseat to attach to another strap. This puts sideways pressure on the car seat, not backwards force which is needed in my opinion.
The carpet is something you would find as a bed liner. It is cheap and will wear out with minimal use. All the storage space you once loved is now gone. The 2017 will be the last Toyota I ever buy and I strongly suggest that if you're considering a Toyota to look at every detail before making a decision. If the dealership would take it back I would happily return it for may 2011 model.
I own a 2006 Toyota Tundra and absolutely love and trust this truck. I bought it used in Fort Wayne Indiana with 38,000 miles. I take care of my vehicles. Oil changes regularly (Royal Purple synthetic), regular maintenance is done as well. Two recalls and a Toyota service notice have been taken care of. Recalls were lower ball joints. Toyota covered this with no problems. Frame inspection recall. Mine had no issues. Tensioner belt assembly issue. I paid for that. Currently have 119,000 miles as of 11/8/2016. Changes I have made, removed the muffler for a more rumbling sound, leveling kit, 285 sized tires, cold air intake, replaced the radiator (very easy to do) along with temp sensor and thermostat.
Fuel pump and starter are still good. The starter is buried in the engine and will cost $700 plus when time to replace. I have replaced the stab links and stabilizer bar bushings. Wheel bearings no issues with those yet. I replaced the front shocks within the strut at 100k. Timing belt, water pump and belts were replaced at 98k miles as a precaution for $750. Timing belt still looked new. Tech said could of went another 30k miles easy. Drive shaft, no issues, 4wd never an issue. Replaced all the gearing oils front, rear and transfer case with Royal Purple synthetic. Replaced rear supports for the tailgate. Most likely will never buy anything but a Tundra ever again. I get my truck oil sprayed yearly. After 10 years, this truck can be mistaken for new. Satisfied customer here.
In 2010 I purchased a Toyota Tundra thinking that this company would stand behind their vehicles. This company has had and still does have a problem with the secondary air system. They have extended the warranty for this system admitting that they have a problem. This is an expensive fix for consumers over $4000.00 and still no recall from this company to fix the problem. Without this fix you are unable to get an inspection because it is an emission problem. Consumer beware that you will have this problem if you keep your vehicle for over the extended warranty time allowed.
Have a 2016 Toyota Tundra with 7000 miles on it, purchased new. The transmission started slipping on it so had it towed into dealership. They stated it had slippage codes in computer so they would need to put new one in but would not cover it under warranty. They said at sometime the rear wheels were spinning faster than the front is why. I do not understand how that deems it unwarrantable.
My first new 1987 Dodge pickup mostly junk. Then a new 98 Ford 4WD Lariat, a bit better but had inadequate brake issues and transfer case sticking problems. At 5 years old couldn't wait to get rid of vehicles. Bought a new 2003 Tundra and has been almost like a fine Swiss watch. Had to have the fuel filler neck replaced because the old necks in this model year was causing a sensor light to come on in the cab. I live in AZ so body rust not a problem. Because I let the truck go to log without replacing front shocks I had to have some minor work done. Other than that and new batteries can't think of anything I have had to have done. One thing that is annoying every time I schedule service with Toyota they practically beg me to sell. From what I understand somewhere in the 2001 to 2005 range are the best model years. I'm tall so I have to hunch a bit to get under the top of the door jam but there is plenty of head room inside.
About 2004 I think they put in taller cabs and offered 4 door models. I like mine cause it looks sleeker with the shorter cab. It runs off the line like a bat out of hell nearing 5 second zero to 60 time.. Though I did get in one minor accident I got it back to still looking practically new. I just cancelled my Service appt yesterday cause someone at the dealer called hours after I made the appt asking all kinds of weird questions that seemed unusual. The fact they want me to sell every time I make an appt.
If you have one of these coveted model years try to keep it unless you're having lots of problems. I don't like the new Tundra - way too big unless you want to tow with them. If you want to see the fastest pickup ever made GOOGLE it. ON the site I found it had the 10 fastest pick ups ranging back 20-30 years. There is a Tundra model forget the name (a standard cab) that they claimed could stay right up with any Italian sports car model off the line.
I bought a 2006 Tundra a few years ago and got the vehicle nicely washed and polished at a dealership in Tucson. After about 10 washes the paint disappeared on the hood and roof. I contacted the dealership and they accused me I did the damage probably myself and refused to fix the issue. I wrote Toyota and got no help whatsoever - no surprise. Well, that's just an optical issue. Later I got 2 recalls and went to a dealership in Sierra Vista to get the recalls taken care off. The service guy was just laughing and said Toyota "might" have the parts for the repair late Summer 2016. Called today - nothing. Recently the truck starts to overheat, driving in city traffic. Since I got it, the ac won't blow cold in slow traffic.
Toyota is only interested in quick sales. There is no customer care. Also the repair prices in their dealership are outrageous. I had the U-joints changed and Toyota dealer wanted $1200. Got this fixed at a local car service shop for $380 including parts. Never ever will I buy any Toyota product again. For the same money you can get a high quality German product. I am just waiting for the Mercedes Benz Pick-up to come out next spring and these arrogant Toyota guys can kiss me goodbye.
I just purchased a 2016 Toyota Tundra Limited 4 days ago, after waiting for it for over 6 weeks. This morning, when I was familiarizing myself with my brand new truck, I discovered that the spare tire is an 18-inch Michelin while the ones on the truck are 20-inch Bridgestones. My suspicion was that the tires were swapped at the dealership from Michelins to Bridgestones and that whoever did it did not even bother with the spare. The dealership salesman I dealt with said there may have been a mistake installing the wrong size, wrong brand spare. But who would make a mistake like this - The Toyota people at the factory?
If this is the case, what other incorrect parts were installed? This to me is indicative of a very ineffective Quality Control - let the customer find out the defects years later after the warranty expired, or God forbid, after a major breakdown, and then they tell you you're SOL. Less than 1 week and I'm already regretting my decision to buy Toyota. Anyone out there has had the same experience?
I have a 2006 Tundra and am very dissatisfied with it. I own a farm, and I expect a truck to perform. With 33,000 miles, I noticed transmission oil leaking from the bell housing where the front drive shaft connects to the transmission. There is no way to check for low oil because the transmission is sealed with no oil stick (how stupid!). The dealer changed the seal under warranty, but the mechanic admitted the seal he took out looked good. The only way to truly fix the problem was to also change the drive shaft also, but the dealer did not. About 50,000 miles later, and I now have the same problem. At 40,000 miles the tailgate would not open and shut. When I removed the tailgate panel, the piano wire and Teflon bushings looked like parts out of a cracker jack box. I was shocked at the flimsiness of the parts. For a farmer, a truck without a tailgate is like a bird dog without a nose.
Toyota company was rude and refused to fix the drive train problem, even though the problem was really never fixed under warranty. I now have to pay $1600 for a new drive shaft and cannot be certain it will fix the problem, because others on the internet have encountered the same problem and a new drive shaft and seal still did not fix the problem. I have bought Toyotas for years on my farm, and years ago they were the best. My wife and I (and my friends) have now switched to Hondas, and we are getting 500,000 miles and more without any power train or engine problems. I have a motto on my farm, "if it is diesel, I buy a Kubota, if it is gasoline, I buy a Honda". Honda and Kubota is what Toyota used to be, and even better. I am writing this to warn others that Toyota has really gone down in quality. Stay away from Tundras, and if you don't believe me, simply Google "Tundra drive shaft problems" on the internet.
Have a 2007 Toyota Tundra Limited with severe Bed rust with 45000 miles on it. Took it to the dealer and they said they can do nothing about it, call Toyota customer service hq's. Well we know how that went. "Sorry you are over the 5 year limit." This a known problem with their trucks and they chose to do nothing about it. I don't care if it is 9 years old, there should be not rust like that at this age. Also had to have the water pump replaced at 44000 miles. Not under warranty. Another known problem with all Toyotas they just say normal wear and tear. So much for the great Toyota reliability they keep advertising. Found out about the rust just in time to stop the wife from buying a new Camry xle. Will never buy another Toyota.
I own a Toyota Tundra truck which I purchased new. There were serious issues with the truck and apparently there were recalls which I did not get. The entire drive train is badly rusted and the vehicle is not safe to drive. It only has 17,900 miles on it. Toyota is not willing to take responsibility for the vehicle and their representative has been quite rude each time I have called. The cost of the needed repairs is approx. $6,000.00.
In addition, I purchased the vehicle so I could install a plow as I have nearly a mile of driveway to clear after snow storms. I was told by the dealer I could install a plow before I bought the vehicle. The next day I called several plow companies who informed me the truck is not capable of supporting a plow. Toyota is not willing to do anything about the recalls despite my efforts. They were actually quite rude and not helpful at all. Please think twice before you buy Toyota. The trucks are not well built and rust is a serious problem. I will be seeking legal council to resolve this matter.
My grandmother recently purchased a used 2000 Toyota Tundra from my son. Not knowing the extent of the undercarriage rust. I had the vehicle inspected and it failed. I looked into a recall that I was notified of and took it to my local Toyota dealership. They then tell me that there is nothing they can do about the rust because the warranty had ran out on 3/31/16 for the campaign and they were not provided the chemicals nor the equipment to apply the corrosive preventer, that if I wanted it fixed I should take it back to New Jersey where it was originally purchased. I contacted Toyota and their statement was, "well if the inspector says it does not need a new frame then there is nothing we can do, and only cold climate states have the corrosive chemicals." If you are going to make and sell vehicles they should stand by their product and fix their screw ups. Very disappointed in Toyota and their customer service.
I am still driving a 2002 4x4 Tundra Limited, 87000 miles, I bought new. Sorry that some owners are/have experienced poor quality work, quality, craftsmanship, etc. with their trucks. This does cause me to take a step back considering my next purchase. From 1977 to 2002, I owned Chevy and Ford trucks. This is my one and only Toyota product. Something could break down today on my truck, but for 14+ years, this is the best truck I've ever owned. I had a engine light sensor (circuit board/chip) replaced 6-8 years ago. That's it! I am diligent about maintenance for my truck. The Toyota dealer I bought the truck from are the only people to touch the truck for service. I have friends that are waiting/hoping for me to sell. My words may not help, but I wish the best for those of you having problems with your Tundra.
Purchased a 2016 Tundra, (200 miles from home) we noticed a vibration, we didn't think anything of it as the road we were on was bad, but the longer we drove, and the further away from the dealer we got, we saw it was not getting any better. So we decided to head home and go to our local dealer to figure out what the problem was. After heading to our local dealer, they said it was the tires, and we were no longer welcome at that dealer. So we went to another dealer only to hear the same crap. So we went and purchased a new set of tires, and also tried another set of rims, still had vibration.
Ended up complaining to corp. and they sent a field tech out and he checked the truck out, top to bottom, only to end up reading his report that states the following: FTS then performed a comparison of the data and was able to confirm the condition the customer and FTS experienced was a 4th order engine vibration resonating into the steering wheel and at times from the floor board. The slight resonation felt was experienced in both vehicles and the NVH data was comparable as well. FTS determination is the customer's concern, is an operational characteristic of the vehicle with no defect in material or workmanship present. FTS does not recommend any repairs or adjustments at this time. FTS and the customer test drove the new unsold truck together and the customer confirmed the concern felt in his vehicle was present in the new unsold vehicle as well.
FTS will submit a Field Technical Report to Toyota to document the customer's dissatisfaction with the operational characteristic of the truck and that the vehicle does not meet their expectations, in order to communicate the voice of the customer. So with that report, Toyota has decided they were NOT doing anything to fix the vibration, and we must deal with the problem.
I own a well maintained 2003 Toyota Tundra. There have been multiple reports of defective frames. I recently discovered mine is now among them. I brought the truck in for a frame inspection in 2012 and was told it passed. According to what I've read it had to have marble sized holes in it to qualify for a new frame under a "campaign " which expired in December 2012. I wished I had known of the replacement option at that time as I would have pushed them for a frame. I put my faith in the dealership and in Toyota and took their word for it. BIG MISTAKE! I filed in a claim with Toyota which is being denied because the "campaign" expired in 2012. No frame replacement, no buy back, no credit towards another vehicle. NOTHING. Very disappointed in Toyota. I have been loyal to the brand since 1988. That ends today!!!
There are 6 bolts that hold the bed to the supports on the frame. The 2 near the tailgate are fine. The 4 remaining bolt locations are rusting terribly. One is wide open now. To the point you can see the ground. Put it this way I can place my hand in the opening. I told the dealer, Toyota on Nicholasville in KY, when they sprayed my frame. They wouldn't even look at it. Told me to contact Toyota. They were no help whatsoever. You would think they would try to help as this impacted whether I buy from them again. I bought many thru them before but none since. I contacted Toyota and sent them pics of the bed rust problem. They would not do anything about it. I have a few friends with this truck & theirs are in the same shape. It rusts because water/dirt gets between the support & the bed. Toyota put mastick around the support but not completely around it.
Eventually my truck bed will fall down. Not sure how many trucks need to rust before anything is done. The image also includes a rim pic. Not intended for this. The rust in upper right pic is now big enough to put all my fingers thru. My truck is in the pic as well. Well-cared for truck. I leased the truck new in 2005. Later I bought it out. I am the only owner. Side bar, the frame coating was a joke. My frame was not even cleaned before the spray. I looked before the work & found collections of dirt & rust debris on supports. I looked after & it was sprayed on top of the debris. Quite a bit of the spray has fallen off.
Me and my husband have a 2006 Toyota Tundra that we bought this year. Me and my friends went on a camping trip Friday, 13 of November. We were driving down the highway on November 14 going 70 miles an hour, then turned onto a dirt road. About a half a mile up the road the ball joint broke causing the tire to flop over and break the axle and the tie rod. That was about 8:30 in the evening. We tried calling AAA but they said they would not come till the morning. So we went back to camp. Came back in the morning to call the tow truck. When we got there the truck was gone. So we spent Sunday trying to find the truck. We found out that It had been towed to a town called Whitehall in Montana.
While we waited we looked up some things on Toyota found out that the ball joint had been recalled. So thinking Toyota would fix it so we had it towed to Bozeman Montana to the Toyota dealer there. But that was Sunday so they were closed. So we had to spend the night and get a hotel cost $79. Not to mention we had to pay for the towing which was $125. So now it's Monday we missed work. And we're talking to Toyota to try to get things figured out. They tell us "yes it was recalled" and that they will pay for the ball joints and try to get a rental. We have to get a rental because it's two weeks out for the parts. So we wait around all day Monday trying to get things figured out. Eventually they tell us that they won't be able to do anything that day. So now we wait.
It's Tuesday we have to pay for another hotel. Miss work again. Then they tell us that they won't pay for any of it because apparently the truck came from Canada. Which we had no idea when we bought it and knew nothing about the recall. So now we have to pay over $2100 to get the truck fixed so we can go home. Now it's Wednesday we're waiting for the truck to be fixed. Just one more day not working and had to pay for another hotel. Not sure how this is not Toyota's problem. You made a faulty product and now are telling us we have to pay for it. If that part would have broken minutes before we all could've been dead, we were going 70 miles an hour. So I ask that you please do something about this we cannot afford this. If nothing is done we will have to file a lawsuit.
2002 Tundra Limited. As I understand it, Toyota recalled 110,000+ vehicles including mine. Apparently, before I was the owner, it had a rear cross member serviced and truck had a rust inhibitor treatment. I recently was having some exhaust work done and it was pointed out to me that the frame is rusting through. Yes, all the way through. I can poke my finger right through the frame. I contacted Toyota and was shocked to find out that the recall ended 12-31-13. (I believe that was the date). INCREDIBLE. LIKE RUST ISSUES WERE GOING TO GET BETTER AFTER THAT DATE. They said since my frame wasn't replaced prior to that date that there was absolutely nothing I could do. Any advice on where to get further exposure to this unbelievable issue is welcome. .
My 2003 Toyota Tundra that I carefully maintained and had the frame inspected and treated by Toyota in 2012 has just been deemed unsafe to drive by my Toyota dealership due to frame failure due to rust. I had only 94,000 miles on the truck. I just assumed that I would get a credit, probably small, towards a trade in or the like. Toyota's response to my sudden loss of a truck from frame failure. Nothing. Zero. No advice, not frame repair, no trade in credit. Nothing. My truck that was on paper worth over 7000 dollars on Friday was now worth $250 as junk on the following Monday.
I was told I needed to tow it off their lot. I kept hearing that there was nothing they could do, but what they were really saying is that they now assume no responsibility for their poor frame construction. I am very disappointed to lose an otherwise fine truck that had much use left in it because of Toyota's poor choice of frame metal and its treatment. I had planned to replace my Tundra with a new Tacoma last week, now I have joined the ranks of "I will never buy another Toyota truck" ranks. Never.
The steering has been shaking between 60-70 mph for the past several months. I have taken it to the dealer and of course they cannot duplicate the problem. The truck only has 30,000 miles. Last year when I took it the dealership for routine oil changes their technician made a note that the left ball joints are leaking. They deliver my car to me without saying anything about it. Before I pull away from the dealership I notice the notation the tech had marked. I get out of my truck and ask to speak to someone about the leaking ball joints. Service advisor tells me "No need to worry. You still have plenty of time," until my warranty runs out.
I could not believe what he said. They kept giving me the runaround. Well I just had my truck back at the dealer for routine oil changes and I address the ball joint leak again along with the steering wheel shaking. Upon picking up my vehicle the next day they could not duplicate the steering wheel shaking and the ball joints are really not leaking in an excessive amount. This "GREEN SERVICE" I had done was pretty much an oil and filter change that cost me $376 and my steering wheel still shakes and my ball joints are leaking. I know they are just waiting for my warranty to run out. Absolutely disgusted and frustrated with Toyota.
My customer experience has been horrible as Toyota headquarters is not addressing the need for a new frame to ensure my safety and the public's safety. Priority Toyota inspected the vehicle in Aug 2015 and stated the frame needed to be replaced; the dealership immediately generated a report and documented the failed frame with photos showing the rust perforation despite Toyota's service campaign solution of a CRC application.
It is clear from the many complaints on the NHTSA website and all the Toyota forums, the CRC "remedy" did not resolve the problem with the Tundra's service campaign that expired in 2012. It only masked the problem until the campaign ended. In subsequent service campaigns, hundreds of owners of Tundras, Tacomas, and Sequoias report the CRC failed to stop corrosion. It is a chronic and systemic problem. I have filed complaints w the NHTSA, the Federal Trade Commission, and am in contact w/ several Toyota owners who have or are currently experiencing the same issue. My family have been sole Toyota customers for close to 40 years and have purchased 9 Toyotas. I still drive my 1994 Toyota pick-up that has 352,000 miles. The 1994 frame looks great. My 2001 Tundra has 173,000 and a rust corroded frame.
My family has been loyal customers because of a quality product and a company that stands behind their product and supports customer needs. My family and I (as well as hundreds of customers in the same boat) are appalled at Toyota's disregard and allowing unsafe vehicles to travel the roadways. The "service campaigns" mean nothing if the "proposed solution" does not solve the problem which originally initiated the campaign. Your customers are telling you they are still dealing with failed frames and Toyota is not listening. Unfortunately, it appears that Toyota will only respond to the gravity of the situation when one or more of its customers (and perhaps other innocent bystanders) lose their lives in a tragic accident because Toyota cares more about the dollar than life.
Toyota Tundra Company Profile
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