Smart Start

Do not use this company. They are notorious for charging for false positive tests and extending your end date because of it. Just to be clear this is illegal!!! And they do it randomly so be prepared for it, there will be a countdown during this time and you won't be able to blow for more 10 min. RCW states that you must retest within 10 min. They know this. The false positive will force you out of the 10 min mark during the countdown. When you call the hotline and finally get through the prompts that take 5 minutes to get through there will be a prompt letting you know that you need to unplug and replug the device in order to retest. They will make you come in for a download, charge you a fee and they'll tell you that you'll have to make an incident report in order to get your money back or to remove the fee but when you make an incident report they will tell you that it is a contaminant and your fault.

Since I had this installed, I've had nothing but serious issues! Costing me much more money than I expected & cannot afford! They install faulty devices & false positive readings, that cost $75+. I had the Tech in their Freeport location actually recalibrate this faulty device to a level where I couldn't breathe to start my car!?? Nasty individual that put my health in harm's way by doing this. Along with additional fines, saying MISSED TESTS!?? Stay away from Freeport Avenue Sound-$$$$ As far as the company Smart Start. Horrible customer service, they do not acknowledge anything you tell them is wrong and you are then in the Rears -$$$. There is a much better company out there, I wish I had chosen that one! PLEASE BELIEVE ME! I CALLED THE ATTORNEY GENERAL and THE BETTER BUSINESS BUREAU ON THEM! I am getting it removed and going to a different company... GOOD LUCK & They are a Total Money Grab Co.

Just had this installed in my vehicle on Feb 28th. It took the technician in Maple Ridge 8 hours to install it and they charged me an extra $100 “specialty fee” because it’s a Nissan Murano. On the way home.. it was acting weird.. beeping so I had to go back a few days later (and $67 dollars for them to reset it) for another 3 hours. Few days later was at my friend's house.. and left to go home about 3 am. Had a violock4day code..??? Called customer service and they said I missed a rolling test.. Between 11:30pm and 12:45. I WASNT IN THE CAR then??? Back to the shop for another $67 reset (3 more hours and another day of work missed).

Got my unit put in yesterday. I can’t get the technique of blowing and humming right! Had to bum ride to and from work (car won’t start). I’ve missed rolling test and other test sitting in driveway trying technique with Service reps on phone for 2 hours- get it started then 15 minutes later fail to do the blow hum the right way and get a missed test! I’ve been so upset. Crying with anxiety like I’m having a heart attack- been a HEAVY SMOKER FOR YEARS and about to have a nervous breakdown! At wit's End! What’s my alternative??? Called my probation and she can’t help- called Judges office with no return call. Called Smart Start 4 times today and twice yesterday (which was the day it was Installed). Lord help me, but I’m chewing off my teeth at the bit!!!! They said, "Take car to service. He’ll Fire." I can’t even get down the road to take it there!

I helped my girlfriend to get interlock installed in her car and this is what I found out. First of all when you applying online customer service asks for your social security via email, that’s alerted me in a beginning. Second, device itself looks like old rotary phone. :) Come on we are in 21st century now. Paying $82 a month will buy you new iPhone. Third, camera that installed in your car violates all your privacy and your passengers privacy as well. And finally it’s unsafe from medical point (hygiene) to have this plastic blow tube in your car which you can’t even disinfect and you know why.

I have Smart Start installed in my car few month ago, it killed battery already and now my car computer is damaged. Whole wiring was done improperly and I need to tow my car for my own expense even it was smart start fault. Customer service is rude and useless. If you want your car alive don't install smart start.

Customer service centre would pick up their damn phone after at least 30 minutes of hold every single time, the device wouldn't turn on since day one, then tells me to not drive for the next 48 hours until one of the managers confirm escalated service in such a rude tone. Who in the service industry deal with their customers with such attitude and first of all, get your device working. Miserable quality device that would never turn on, then the customer service would blame on your vehicle's power, fuses, or whichever that they can blame on to. Can't believe that the governments have chosen this company for their people or just to grab people's money. Absolutely horrible with uncountable malfunctions.

6 months of hell, with faulty interlock. Smart Start keep telling me recall 3 means problem with my car battery or alternator. RACV tell me that battery etc is fine, that problem is with interlock. Had car towed 3 times to service centre, they fix and say it was problem with interlock. But nothing on record of this. Finally swapped over for new unit last week car was disabled again, 3rd time. Due to get it removed in 2 weeks, so I register with AIMS to see about applying for getting interlock removed, to my horror, I found that I had 2 violations for not blowing into device when requested, which I was totally unaware of, and that I have acquired another 6 months of hell on top of my time already served.

This has been a total nightmare from day 1. Within the first 10 minutes of driving home after the install I was prompted to take a rolling re-test. No matter what I tried it wouldn't work. It kept prompting me to "blow harder" or "blow longer" & multiple other error messages. No matter what I did it wouldn't take it. I finally had no choice but to turn the car off because the horn was blaring and lights flashing and I was in a residential neighborhood & people were literally coming out of their homes to see what was going on. Of course, if you turn it off without completing your rolling retest you get a violation. So strike one within the first hour of having the thing! There is no rhyme or reason to it. What works one time won't the next.

I have had the Smart Start interlock installed in my car for just about 2 months. I only had one issue in the first month with the unit telling me I had failed a test when I was trying to start my vehicle. 2 minutes later I blew and it was a pass. This month has been absolutely horrible and stressful due to the fact that this thing has a malfunction every single day.