Smart Start

Wouldn't recommend Smart Start. You better off taking the suspension because you're gonna go through hell with these people . Constant problems with machine to being stranded on the side of the road because of faulty equipment/ improper installing. How this is legal blows my mind. Seriously. A class action lawsuit will happen to this company 1 day and I see a lot of people getting what they deserve. The hell you go through just to have this thing is unbelievable. Words can't describe this **....

While I was on the phone with the tech he mentioned that he thought they had connected the device to the remote start wire instead of the installation wire. While the device was working incorrectly I had received several violation as it would ask for rolling retests while the car was turned off and no one was in it. I had made mention of the recorded violations and asked if Smart Start would relay the information that they mistake with the installation when sending the info over, including the violations to the state. They said that the state had access to the file and could see the notes. Well lo and behold, they did not inform the state of their mistake and the state revoked my driver's license.

The only course of action I had was to hire an attorney and repeal the revocation and provide proof of their mistake. So, I called Smart Start and asked them to provide me with the service records so I can forward them to the state as proof of Smart Start's mistake. They refused to do this even though they read the record to me on the phone and it was the exact information I needed. Aside from that getting a hold of a competent employee is like rolling the dice, you will lose almost all of the time. The only access they give you a manager is a voicemail of which I have made several calls to and the call was never returned.

The only course of action I can see that might retrieve a result is to sue them for gross incompetence and plead my case to the judge and hope they see the same disgusting injustices that I have experienced from this company. This is the worst service I have received from any company, not limited to these circumstances. Why is it you are always treated the worst by companies when you have no other choice... I thought Monopolies were illegal, I guess not if they work with the state. If you have another option I can only assume they will be much much better than Smart Start. Save yourself the trouble and choose their competition, there is no way they can be worse than Smart Start.

Yesterday I took the car to the shop to get my monthly calibration and mechanic couldn't finish because there was a hold on my account. Yet when I called no one could tell me what the hold was for. This was the 3rd month in a row that there was a mysterious hold on my account. So here I go back to the shop this morning. My time and money are valuable and this company has wasted much of it. The legal system dished me out my consequences for my DUI. It is not Smart Start's job to do so. There are many other companies that you can use for an IID. DO NOT USE THIS ONE. I don't even know how it is legal to operate this thieving business. The reviews speak for themselves.

Seems like taking it to one of their “recommended” dealers is another joke, since nobody seems to know how this machine works. This company is a laughing stock and loves collecting money from you. Good luck trying to speak to a manager or supervisor about your issues, they are always never around. Check out all these reviews about Smart Start Inc and you’ll get the idea of what your future might hold with their device installed in your vehicle. Can’t wait to have it out of the car and never have to deal with ** Start Inc again!!!!

One person from their collection department told me to fill out an incident report online which I did. It said wait 7 days for a response. After 2 weeks still no response. But I got a response every week from collection department now looking for monthly fee plus lockout fee. I informed them I was waiting for a response to my incident report. The next day customer service responded "There is no incident report from me." So I sent in 8 more incident reports. 4 days later, I got a response, "You were not charged a lockout fee." I don't know if they're customer service people can't read or can't comprehend simple English. Dealing with them and trying to get them to comprehend the situation is impossible.

This started three months of constant every four days paying $75 to get the violation lock taken off, resulting in a $400 total extra bill before they finally gave me an ancient Ken said that doesn’t require as much long capacity to pass. No problems since (except For one, after I swallowed a handful of vitamins after lunch and drink half a pop and immediately blew another violation). (I rinsed my mouth and blew right after and it was fine. The violation remained though.) I was shuffled from one person and one department to another everyone saying just fill out the incident report until finally corporate office referred me back to the poor tech-support guy who was the only one that finally helped me with a unit that would work for me. His hands are tied, everyone’s hands are tied...

No matter what they state on their website regarding these occurrences no one is giving you any refunds back. This type of false claims and basically stealing from the already struggling to get back on their feet financially strapped person doing everything right should be brought to justice. Everyone says there’s nothing they can do and I won’t stop until something is done about this. Within a short amount of time this company could be completely out of business if we speak up in the right places, I am giving them a few more chances to make it right, as should the other people who have experienced the same, then take it to another level. If I had known this before signing with Smart Start I never would have other people need to know.

This is not a company to be trusted, you can do absolutely everything right and end up owing them so much as the violations continue for no reason, while they promise you to get back with the refund within 2 to 7 days. I wish the first time this had happened I had switched companies but now I am in too far. I will get my money back, I have a debt to pay for my actions leading up to this, compliance with everything, yet this company “robs from the poor”. It is the worst kind of thievery. Just to be clear when my three months of violations were occurring every four days; I would pay the money to get a violation cleared, and the first blow on the drive back home it would violate me again every single time. Nothing had changed, my headset if that was the problem, should have been changed out after a couple of these Incidences as I asked, not after three months and $400 worth later.