Sherpa Auto Transport Reviews
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About Sherpa Auto Transport
Sherpa Auto Transport ships vehicles door-to-door across the continental United States. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.
Visit www.sherpaautotransport.com- Door-to-door shipping
- Strictly vetted carriers
- Price Lock Promise
- Shipping options available in 50 states
- Terminal-to-terminal transport not offered
- A few reports of delays
Sherpa Auto Transport Reviews
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- 4,943,040 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 30, 2021
There was open communication with Sherpa. I called and they provided the information. I was kept up to date with phone calls from the driver and emails. The quote was a bit expensive but it was better than what the other companies provided. The vehicle was dirty from travel when it arrived but there was no physical damage and the total transport took less than a week.
Thank you for your review Juan! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Unfortunately, during transit the car can get dirty which is why we offer our clean-car guarantee. We encourage you to take advantage of this offer. Please send an email to fulfillment@sherpaautotransport.com for details on how to redeem! Thank you for choosing Sherpa Auto Transport.
Reviewed May 29, 2021
Whoever answered the phone for Sherpa did a great job and I signed up with them immediately. Everything was customer first. They kept calling and told us the time they were going to come. And they asked if it was still okay if that wouldn’t be quite that time. Sherpa is the way to go. They were rated as one of the five top ones and I would put them at the top, not knowing the other ones. But speaking to a couple of them, I knew right away I wanted a ship with Sherpa. When I called some other people, these were people trying to run businesses out of their houses and they probably posted on some kind of national site to see if they could find someone to ship.
But with Sherpa, I could see right away that they were going to take responsibility and they were going to find a shipper. I knew they were going to take care of it. I'm not going to be relying on someone and sending them a deposit when we don't even know if they're legitimate. I had no idea how all this went because I never shipped anything but it was so simple.
The quote was perfect. They told me 625 and I gave the guys 200. I went to the bank and got the cash and paid the other guy. He was so nice. I gave him $20 extra for some food and he said I didn’t have to. Then, when my sister got to the other end, she gave them 20 bucks too because the guy who transported it was such a nice guy. You don't know how many cars are going to get shipped at once and it can come down your street. This was a shipper that took three cars at once and it was easy. He came right to the house.
Mary, here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Thank you for choosing Sherpa Auto Transport!
Reviewed May 29, 2021
The company that did the actual physical car transport was very informative and assured me that they had a list of things that they required in order for Sherpa to accept them as part of their accepted transport companies. They do the behind-the-scenes work. All in all, they were very communicative, those from Sherpa directly as well as from the gentleman that was driving the truck. Sherpa is trustworthy and they'll be able to, without question, give at least an honest, legitimate answer as to how they operate and what to expect. Open up a dialogue with them.
Bob, thanks for the great review! Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed May 28, 2021
I tried another company and they were dragging their feet. They didn't seem to be able to get done what I needed to have done and Sherpa did it relatively quick and easy. When the driver delivered the car, he was really nice, helped me take it off the truck, and I went through all the paperwork. He was very good. Overall, my experience was great. I would use them again for sure.
Thanks for choosing Sherpa Auto Transport, Mike! We're sorry that you had a frustrating experience with another company. The founder of Sherpa experienced something similar - false promises and bad communication - when he tried to ship his vehicle. That's why we're committed to disrupting the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise, and only working with thoroughly vetted carriers. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.
Reviewed May 28, 2021
I called a few other car transport companies and they quoted one price, but then they found somebody anywhere from $200 to $300 more. I said, "That's not acceptable," and that's when Sherpa said they would do it. They were very upfront and they guaranteed the price. They said, "This is what it is," and then when they went to come pick it up, that's exactly what it was. They were on time too. The first two other car transport companies had delays in trying to find a driver. With Sherpa, I had somebody within a couple hours and the pickup was quickly set up. Not only were they cheaper, but they were fast to respond as well. Also, the driver was very friendly, helpful, knowledgeable and trustworthy.
Steve, thanks for choosing Sherpa Auto Transport! We're sorry that you had a bad previous experience, but we are thankful that you gave us the opportunity to show how we are disrupting the vehicle shipping industry with our transparent pricing, clear communication, and thorough vetting process to get you the best carrier. Thanks again for entrusting Sherpa Auto Transport with your vehicle. We look forward to working with you again in the future!
Reviewed May 27, 2021
I was very skeptical about handing my new truck to any stranger to transport across the country for me. I chose Sherpa and am glad I did. The pick up went well and the drop off went the same. They stuck to the schedule and cost that was promised in the beginning and my truck made it with no issues. I would use them again and recommend to a friend. They are a bit more expensive than the rest but it is worth the peace of mind!
Cody, thanks for choosing Sherpa Auto Transport! We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa. A recommendation is the highest form of compliment. We look forward to assisting you, and anyone you send our way, in the future!
Reviewed May 27, 2021
I had so many people emailing me when I submitted a request online but with Sherpa, I felt that it was a little more personal when I called and that they listened to my needs. I didn't feel pressured to make a decision. Also, the final price came up to be a little more than the quote but the rep called me back and he never asked me for any more money, which is what he said would happen. The only thing is that the trucker needs to provide documentation that's legible because it was like pictures taken with a phone. They should have the paperwork on hand. That was the only issue that I saw. Other than that, the overall experience went well and if I had to use them again, I would. The process was easy and Sherpa stood by their word. At the end of the day, that's all that matters to me.
Shawanda, thanks for choosing Sherpa! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We look forward to helping you again in the future!
Reviewed May 27, 2021
I had a vehicle I needed sent to Seattle for my son and the first company I contacted failed to deliver. Sherpa was the second one I contacted and I was happy with the fact that they got it there. Plus, it was quicker than anticipated. The transport was supposed to take 7 to 10 days, but my son got the vehicle in 5. Everybody was fine from the coordinator to the driver. The driver was excellent. He looked over every aspect of my vehicle, took pictures, and made sure everything was as it should be.
Reviewed May 26, 2021
My car was delivered one day ahead of schedule. Driver was polite, respectful and professional. I really appreciate how effortless the whole process was during the stressful experience of relocating across the country. I wish I could have used this company for my previous moves.
Larry, thanks for taking the time to share your experience! Your review exemplifies what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We're sorry that you had less-than-great previous experiences, but we look forward to assisting you with any transports in the future!
Reviewed May 26, 2021
It took longer than expected to secure a driver, but once the route was assigned to a driver everything went very smoothly. The driver was very friendly and communicated well. Bye drove overnight so delivery was timely.
Thanks for choosing Sherpa Auto Transport, Brian! We appreciate your patience as our team worked hard to find you a carrier that met our high standards. It's great to hear that you had a smooth and stress-free experience working with us. We hope to have the chance to assist you again in the future!
Reviewed May 26, 2021
Sherpa Auto Transport did great. It was very simple. I requested two different people because I had to call back. But both were great. The driver was very friendly and easy to communicate with. Some people mentioned that Sherpa was on the pricier side than what we could have paid, but in the end, it was seamless so we were happy.
Candace, thanks for choosing Sherpa Auto Transport! We're glad that you had a wonderful experience working with us. It was our pleasure to assist you. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider them for future transports. We look forward to hearing from you next time you need to ship a car!
Reviewed May 26, 2021
The person that I spoke with who helped set up our original estimate from Sherpa explained the whole process. He explained what was going on, that people put up the deliveries on an open board, and then the independent drivers bid on those and arrange to make the delivery. Understanding that helped me along with the whole process. The car was transported within the timeframe that we expected. The car was picked up from my parents' house in Upstate New York and it got very quickly to its destination in Central Illinois within one day. We were really pleased. Also, at first, I thought the price was a little bit on the higher side but there were no adjustments or unexpected changes to that. We got what we paid for and the car was delivered undamaged. I would not hesitate to use Sherpa again if needed and would recommend them to others.
John, thanks for taking the time to leave a review! Your experience exemplifies how we are disrupting auto transport industry standards. We are more than happy to stay on the phone with you, for however long it takes, to ensure that you feel comfortable with the auto transport process and how Sherpa operates. Our commitment to answering any and all questions, offering transparent pricing backed by our Price Lock promise, and employing a thorough vetting process are just some of the reasons why you had a smooth and stress-free shipping experience. A recommendation is the highest form of compliment. We look forward to serving you, and anyone you send our way, in the future!
Reviewed May 25, 2021
I was treated well and the process were explained thoroughly. I received quotes from 4 different shippers. Even though Sherpa was the highest (thus my rating of one less star) - they were able to guarantee the pricing which gave me a level of comfort. The car was picked up and delivered on time. The price (albeit higher than others) was exactly as they quoted. I felt the experience was a positive one. I would use Sherpa again in the future if a need came up.
Thanks for taking the time to leave a review, Kathleen. When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. We look forward to helping you in the future!
Reviewed May 25, 2021
Setting up the transport and working with Sherpa was easy. Also, the courier driver was fine. He called and let me know where he was at during the delivery. I let him know where we would meet and he waited on me because I forgot the money at home. Then, he was able to email me everything, including the receipt.
Tina, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 25, 2021
I spoke to a couple of places, and when I spoke with the customer service agent from Sherpa, he made me feel very comfortable with the process. He explained what would happen. I had a couple of questions about, "What if the car's not picked up or booked," and he was able to go through and answer them completely. I liked the price guarantee as well. It was very important to me. The quote was higher than a couple of the other quotes that I received, but because it was a firm quote, I decided that was the best. It was my mother's vehicle, and we had a hard close date on the condo, and we had to be out of there. I didn't want to get slammed with a surprise at the end. The pick-up was tremendous. Rapid Transport did a phenomenal job. They were courteous, competent, and efficient. With the delivery, I hadn't returned yet with my mother from Florida because we drove, but my husband was here. He said everything went smoothly.
Julia, thanks for taking the time to share your Sherpa experience! We strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed May 24, 2021
The rep handled the transport with great knowledge and gave me the information that was needed. The driver was on time and delivered on time as well. I have no regrets. We knew that there was going to be a lot of bugs on the car but there's no damage or anything. I'm happy in that Sherpa Auto experience I had with transporting my vehicle and we recommend them.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 23, 2021
I had a great experience. My car arrived in perfect condition. It was clear to me that the driver (I believe his name is Demetri) took pride in getting my car to me in perfect condition. He worked well with the dealership where I purchased the car. He communicated regularly with me and met the timeline promised with time to spare.
Thanks for the great review, Jason! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!
Reviewed May 23, 2021
The process from the first phone call to the person I talked with to the carrier that you contracted to transport the car was awesome. They actually brought the car home to me faster than I could arrange to meet them. I would recommend Sherpa to the people I know for transport.
Rocco, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you again in the future!
Reviewed May 23, 2021
I had a wonderful experience actually! My car arrived two days after I moved from San Diego to Georgia. The driver, Vasco, kept me informed all along the way and my car arrived in perfect condition, just how it was. I would certainly use them again!
We love hearing that you had a positive experience, Lynda! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 23, 2021
The guy from the company Sherpa hired, M&M Moving and Storage, was amazing. I know sometimes it's hard to find somebody, especially when you're in a rural section, but the guy liked it that they hired because he was on his way back. He was able to bring two cars back. He hurt his leg and he still was out there doing his job. He even made it a day early dropping the truck off for my son.
Chris, thank you for choosing Sherpa and for your great review! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience. We will be sure to note your positive experience to this carrier’s file as we consider him for future transports. It was our pleasure to assist you with your son's truck and we hope we have the chance to impress you again in the future.
Reviewed May 22, 2021
After being played by another company, this guys came and save the day. Quick response, great service, affordable prices and very professional. Super happy to have my car shipped with them from Pa to Ga.
We are sorry that you had a bad experience previously. We know all too well what it's like when a company promises they can transport your vehicle for a low amount and then never delivers. We promise to disrupt the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise and only working with thoroughly vetted carriers. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.
Reviewed May 22, 2021
Sherpa was recommended to me by someone who used them and a friend of mine did research and they had good recommendations. Their quote was higher than other people's but everything was included and I didn't feel like I was going to get add-on expenses. I was extremely satisfied with them. The man who took care of us was absolutely superb from picking up the vehicle to delivering it. He went 110% to make it work.
Anacaria, thank you for choosing Sherpa and for your great review! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience. We will be sure to note your positive experience to this carrier’s file as we consider him for future transports. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.
Reviewed May 21, 2021
It seems like Sherpa has everything nailed down and got all the bases covered. I was notified that it was going to cost them an extra 100 bucks for the transporters. They billed me 200 instead of 200 and the quoted price stayed the same.
Thanks for the review, William! We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. We were more than happy to utilize our Price Lock Promise to ensure that your car was delivered safely and at the price we quoted. We look forward to helping you again in the future!
Reviewed May 20, 2021
I set my pick up dates and I hadn't heard anything until the day the car was picked up, which was the first day I had available to be picked up and car arrived the next day. Great condition. It went so quick. This was my first experience shipping a car and I was impressed with the time and communication with driver was great. Thank you for making my first experience a great one!
Tammy, thank you for taking the time to leave this great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. We look forward to working with you again!
Reviewed May 20, 2021
Competitive pricing, kept me informed thru the entire process. Scheduling, pick up and communication was excellent. Arrived as scheduled. I knew where my vehicle was every step of the way. Would highly recommend.
Thank you for your thoughtful review! We understand shipping a car can be a daunting task.. At Sherpa, we pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general. Thanks for allowing us to ship your car. We look forward to assisting you again!
Reviewed May 20, 2021
They're very helpful and they responded immediately when I needed anything. Also, the delivery guy was professional and stayed in touch with me. He was a little bit late for the delivery but it wasn't a big issue. Everything went well.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 19, 2021
Drivers were on time at each end of the pick up and delivery and very courteous. Car arrived in same condition in Washington State as it was when it left my home in Arizona. I will certainly recommend Sherpa Auto Transport to everyone I know that might be shipping a car!
Edward, thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 19, 2021
When I talked to Sherpa, they sound pretty knowledgeable and upfront with everything so I stuck with them. The pickup and the delivery were exactly as stated and they kept in contact with me. They picked up the vehicle when they said they were going to be there and it was delivered three blocks from my house. Also, Sherpa covered something. The price was going to go up and they gave their broker fee to the driver.
George, thank you for choosing Sherpa Auto Transport and for your thoughtful review. When you pick Sherpa, we promise there will be no surprise fees, no gotcha costs - just a reasonable quote and excellent customer service. Our customers receive frequent updates throughout the process so you feel not onlyinformed but secure in knowing that we will treat your vehicle like it’s our own. We’re so glad that you had a wonderful experience and look forward to working with you again in the future!
Reviewed May 18, 2021
Mohammed took extra care of my truck and the other cars he had on the transport truck. He kept us informed of where he was and when to get expect him. All in all I was totally satisfied with the service. I felt perfectly safe with him taking care of my truck.
Stan, thank you for taking the time to leave a review. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you for choosing Sherpa Auto Transport!
Reviewed May 18, 2021
Our Corolla was picked up at the designated location and time in Surprise, AZ by a pair of friendly and efficient guys. It was carefully loaded and tied down and with a wave, off they went. They delivered the car as expected in Ypsilanti, MI 6 days later in perfect shape. This was our first experience transporting a car and we were understandably trepidatous, but all went according to expectations and we are relieved and very happy with the professionalism of the broker and the trucking crew.
John, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We look forward to assisting you again in the future.
Reviewed May 18, 2021
I love Sherpa. I'll be using them twice a year, ongoing. I'm gonna travel out to Scottsdale in October, and travel back usually around April. And I've had two good experiences with both truck companies that they contracted with, and their guys. The second time around, the job was picked up right away, so I got nervous. And then, they use what they guarantee. “Hey, if nobody picks it up right away, we'll chip in.” It's 100 bucks, and they did. And then, somebody picked up the job. Everything went as they advertised. And I was thrilled with everybody I've ever dealt with in their company.
When I started this process October last year, I had no idea how it all worked. They were my fourth company. There was one other that I felt good about. I actually went with her originally. But come to find out, they didn't have enough staff. And she was overworked. It was throughout the weekend when I was waiting for this bid to get picked up. She wasn't calling me back. And she said, “Oh sorry.” I was out of cell service.” I was like, “What? This isn't reliable. What happens if something happens to my car?” She didn't explain the whole bidding process to me. And when I couldn't reach her, that's when I called Sherpa. I was able to drop her and pick Sherpa up because they guarantee you within so many days I would get picked up.
I'm very grateful that I found Sherpa. They were the first company to explain the process to me. I thought they hire people, or they had truckers to do this. But I didn't realize they put this out on a billboard, and then people pick it up. They were the last company I called. And nobody else took the time to explain the whole process to me. That was one that was very meaningful to me. Because right away, the guy took the time to say, “Well, if this is the first time you've ever done this, let me explain the process to you.” My bosses have very nice vehicles. It's a new Porsche. And I was very nervous. Because if something happened, it would be like, “Well, why did you hire this terrible company?”
I want people to know about Sherpa because they are reliable. Every time I call, it’s a young guy who is good at sales. You could tell why you put people in that role to answer the phones. But they're knowledgeable and friendly. I can always say, “Hey, I spoke to so-and-so last time. Is he around?” “No, he's not working today. But you can call back tomorrow,” or, “He'll be in this afternoon.” It's a well-organized company. And it's an important thing when you're hiring somebody and putting your $100,000 vehicle in somebody else's hands.
We love hearing that you had such a positive experience working with us, Jessie! Sherpa Auto Transport was founded to disrupt the industry by providing transparent pricing, excellent customer service and innovative programs that put the customer first. We treat every car that is entrusted into our care as if it were our own - something you experienced first-hand as we shipped your vehicle. Thank you again for choosing Sherpa Auto Transport. We look forward to working with you again when it’s time to ship your car back this October!
Reviewed May 17, 2021
I looked online at some different ratings, and Sherpa was rated high on a couple different sites I found. Their reps were very clear and helpful as well. They gave me a quote, and that's how much I paid. It was exactly what they said, which was 1,000 plus 300. Also, the driver was very good at his job, and I highly recommend him.
Kelly, thank you for taking the time to leave a review. It was a pleasure to work with you to ship your vehicle. We’re glad to hear that your carrier provided such great service and have marked them as a preferred partner so that other customers can experience the same high-quality service. Should you need another transport in the future, we will continue to exceed your expectations!
Reviewed May 16, 2021
I had a good service. I spoke with the driver during pickup, and a different person delivered it in Texas because the person who picked it up had to transfer to a different trailer. After that, I had most of my interactions with the dispatch team at Sherpa.
Thanks for the great review! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgeable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise. We hope to help you again in the future!
Reviewed May 15, 2021
Set up for a transfer of a New luxury vehicle from New Haven, Conn to Georgetown, Tx. Sherpa has a truck located within 24 hours and picked up on the day I specified. Said it would take 6-7 day for the transport but he actually arrived on day 5. Vehicle was in great condition and dropped off at my house. That was 1,900 miles of job well done.
Kirby, we love hearing that you had a positive experience! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 15, 2021
The driver texted me when he picked up my car and kept me informed along the route. It was excellent care and everything went fine. Give them a shot.
hanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 14, 2021
The driver was nice. He picked the car up on Wednesday, he spoke for a second, and next thing I knew, the car was here Tuesday. It went from Pasadena to Orlando and it was fast. However, it would have been nice to communicate a little better 'cause I rented a car three hours before I got a call and was told that my car was here. Also, when I picked the car up, it was dirty and the air pressure in one of the tires was low. It was just 'cause I needed tires though. Other than that, the car was good.
We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We hope you were able to take advantage of our Clean Car Guarantee. Thank you for choosing Sherpa Auto Transport!
Reviewed May 13, 2021
My interaction with the driver was great. When the car got picked up, I was aware of when it was gonna get delivered and it got delivered on time. It went great.
Keith, thank you for choosing Sherpa and for your great review! We will be sure to note your positive experience to this carrier’s file as we consider him for future transports. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.
Reviewed May 12, 2021
The driver did a good job. I wasn't there, so I have to applaud him for handling it. I had my girl go outside and point him in the direction and he took care of unloading it. It was easy to work with Sherpa and the quote that they gave me was exactly what it came out to be. The only thing that caught me off guard was they told that I would be getting a 12 to 24-hour phone call from the driver. The driver called me the morning of, saying that he was out in front of my house. I had no idea that he was going to be there. Otherwise, I wouldn't have gone to work first thing in the morning. I wouldn't have had my girl jump out of bed 7:00 in the morning to get the car. If I knew, I would have just been up for work, and then, I would have stayed home an extra half an hour and it would have worked out great.
Chris, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 12, 2021
There was a company who suggested and connected us with Sherpa. Their customer service was good. There was only one time that we called and couldn't get through. It must’ve been really a busy time. But other than that, they let us know when they were coming, when they picked the car up and when they were an hour away from our house. In the beginning, we had a lower quote but with the snow birds going north, it was high season and they told us to lock it in. We locked it in a month ahead of time. So, they did save us some money. They did a great job and they were very professional. If we have to use them again, we'd use them.
Thank you for taking the time to leave us this great review! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 11, 2021
Sherpa made the process clear and transparent, something rare it seems in this industry. They delivered against what they promised without bait-and-switch tactics, pricing the deal fairly and in a way that virtually guaranteed us a driver when others tap-danced around the issue.
James, we appreciate you leaving this review about your experience. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it. Thank you for choosing Sherpa Auto Transport and we look forward to working with you in the future!
Reviewed May 11, 2021
My quote was just a tad higher than other sites but I choose to pay for quality, and that is what I received. The communication throughout the entire process was superb. No issues when the car arrived, drivers super friendly. Pickup was early but was welcomed since I was going to California.
Tiffany, we love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It was our pleasure to help guide you through the process and we look forward to assisting you again in the future!
Reviewed May 11, 2021
Every aspect of the Sherpa experience was perfect - the car was picked up within our requested 2-day window; the driver called between 12 and 24 hours prior to pick-up, as promised, and kept us informed as he approached. The enclosed 18-wheel transport vehicle was immaculate, inside and out. The driver was courteous, helpful, and efficient - the loading process took half an hour, including inspection and paperwork. The vehicle took 5 days to reach its destination cross-country, arriving punctually and in pristine condition. Sherpa exceeded our expectations, and we recommend it highly.
Wendy, thank you for your thoughtful review! We understand shipping a car can be a daunting task.. At Sherpa, we pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general. Thanks for allowing us to ship your car. We look forward to assisting you again!
Reviewed May 11, 2021
I called a few shipping companies and they seemed a little shady. They were a little bit too excited for my business. I did a little research online and I found out that the guy that started Sherpa had a really bad experience so he wanted to start a company that was a good experience. I figured that if that was the case, I couldn't go wrong with them. I wouldn't go with anybody else just because it was so frustrating with some of the people I initially called.
The guy that I talked to at first told me everything and walked me through the whole process. He got me all the details that I needed and he was good about saying to call him if I needed anything. The driver was good too. Some lady that contacted me let me know when the driver was going to pick up the car and kept in touch with me as far as when he would be there and did so when he came to drop off the car. It was a great experience.
Drew, we love hearing that you had such a positive experience working with us. Sherpa Auto Transport was founded to disrupt the industry by providing transparent pricing, excellent customer service and innovative programs that put the customer first. We treat every car that is entrusted into our care as if it were our own - something you experienced first-hand as we shipped your vehicle. Thank you again for choosing Sherpa Auto Transport. We look forward to working with you again!
Reviewed May 11, 2021
Sherpa ended up bringing my car in a closed container for less money than anyone else and it was awesome. Then, they said they would send me a $50 gift certificate, which unfortunately hasn't worked yet. It should, though, I hope. The driver could speak enough English to call and tell me that he would be there at a certain time. So, it worked out. Sherpa was great.
Alison, we love hearing that you had such a positive experience working with us. Sherpa Auto Transport was founded to disrupt the industry by providing transparent pricing, excellent customer service and innovative programs that put the customer first. We treat every car that is entrusted into our care as if it were our own - something you experienced first-hand as we shipped your vehicle. We look forward to working with you again in the future!
Reviewed May 10, 2021
George was absolutely great to work with. This was my first experience with transporting an auto and he made it simple and seamless. On time both for pickup and delivery. The car arrived in great shape.
Gary, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 10, 2021
I used Sherpa twice now. Their quote was competitive. Customer service was professional and everybody was on time during the pick-up and delivery. I got the communications before and after. The cars were delivered in the same shape as they were picked up. Everything was fine.
Thanks for choosing Sherpa Auto Transport, Michael! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicles and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We hope to assist you again in the future!
Reviewed May 10, 2021
The transport guy was friendly. He showed me how to turn the car on and moved it for me. There was no damage. It was an excellent job within the time frame.
Thank you for taking the time to leave a review, Joellen! We are happy to hear you had a great experience with your carrier and will be sure to add that to their file as we consider them for future transports. It was our pleasure to help you transport your vehicle. Thank you for choosing Sherpa Auto Transport!
Reviewed May 9, 2021
Sherpa was one of the few that kind of did what they said they were going to do. Everything is a little up in the air with auto transport, but of the group I talked to, Sherpa was by far and away the best. The driver was great. He had a brand-new truck, brand-new van and the guy himself, which is nice, took really good care of the car, trying not to scratch it. I was really impressed with that. It'd be nice to be able to have a guarantee about something, but I understand that's not possible. However, they did better than others that. I had tried dealing with Montway and two others. Sherpa returns calls mostly when they said they would, and they stood behind their guarantee. It cost more than what they thought, so it ate into their margin a little bit, but they stood behind it. For that kind of deal, I was as happy as I could be.
David, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed May 9, 2021
My wife sat down and looked for transports when we were having a car moved from Charlotte to Tennessee, and she found Sherpa. I called and talked to Dylan, and it sounded like they got a decent deal to get the car brought up here, and got them to bring it. They told me it was $525. I've sent in the paperwork to get a $50 rebate, which I haven't gotten yet. But they had brought it down to 475. That was about the same it would take with another company in the area, and I've already talked to a guy that worked with Sherpa and it sounded like it was a pretty good company, so I went with them.
The driver has done very well. He sat down there at 1:30. It's gone by the paperwork. We've drove to Charlotte before and we know it's about a four-hour drive, and the time he left down there, in four hours, he was sitting in front of my door with the car. Sherpa did exactly what Dylan said they would do, so I have no regrets. I got my car here. It was in very good shape when it got here, we went over it and looked at it with the guy that brought it, and everything looked good.
We were very worried. I've never had anything shipped before. My wife and I were sorta worried about how things were gonna go. We had a lot of concerns, but it went exactly like we were told and when they said that they'd get somebody to get it here, they did. Everything worked out perfectly. The car was picked up as soon as we told them that it was ready to be picked up. I had to postpone it a couple times. They still hit the windows and everything they said they were gonna do.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed May 8, 2021
This is the first time I've had a vehicle transported. Timely pickup, and timely delivery. Professional, courteous, and quite friendly driver. Very very pleased with your company and the service provided.
Raleigh, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you again in the future!
Reviewed May 8, 2021
Driver, Michael, was excellent. I had a quick pickup time and he met it. From first notification of pickup time to arrival time at destination, Michael was accurate in his times. He actually got car here 2 hrs earlier than he stated. Very pleased with his service and would definitely use it again.
Thanks for the great review, Deborah! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed May 8, 2021
I started off with a different company and as I started to go through the process, I got contacted by them and all of a sudden, they couldn't find a carrier for the price that we had agreed upon. I'd have to pay an extra $300. I said, “Done. Nope, not doing that. So let's just stop it right here, stop the contract, and cancel.” I started doing more research. This is a really dangerous field. There are so many people out there, and you read the internet, try to get the best indication of who's the best price, who's got the best reputation, and there are landmines everywhere. I looked for the top five best, and Sherpa kept popping up. So, I did more research on Sherpa and then I gave them a call.
I had a wonderful conversation with the saleslady whom I spoke with. She informed me that the company was formed because the owners of the company went through exactly what I went through. Nobody should have to go through that when it comes to probably the second most expensive possession in their life, their car. And “So let's form a company to take all the guesswork out, is honest, and gets the job done right.” I heard that, and I said, “This is the company I want to be with.”
Sherpa's quote was competitive in the market. It was reasonable and there were no changes. Also, they said that if the price that was quoted was not enough to secure a driver, they would cover the cost of whatever the extra cost was. That's a nice feeling and a nice insurance policy for them to have for their customers. When our car arrived, we took our time. We went around the vehicle. The driver even helped me walking around and taking a look, and it looked fine. Don't go through the misery that I went through. Don't spend hours and hours on your weekends, which are precious enough, trying to find the right company. Go with a reputable company and someone who's honest and you can trust. In doing so, you'll choose Sherpa.
Tony, thank you for taking the time to leave us this great review! Sherpa was founded to disrupt the industry by doing exactly what you experienced - transforming this potentially frustrating process into a stress-free one. We are able to do this by frequently updating our customers throughout the transport, offering fair, market-based pricing backed by our Price Lock Promise, and above all else, striving to always provide excellent and courteous customer service. Thank you for trusting us with your vehicle. We look forward to working together again in the future!
Reviewed May 8, 2021
I was going with one person, but they kept dragging it out and my due date was coming up. So, I went and looked up some feedback from other people, and Sherpa came up. I went with them and sure enough, they were right there, picked up my truck, brought it up to Pennsylvania, and I never had a problem. I want to try to use the same guy that brought it up here to take it back when I'm ready to go back.
Sherpa's reps made me feel like, “Okay, we're there for you. And we'll help you out the best we can.” They gave me a date. The driver was there on that date and on that time. When he brought the car up, he was here on that date, on that time. The communication was fantastic through that company. Everything was smooth. I'm a satisfied customer, and I'm going to use them when I go back. Use Sherpa.
Thanks for the great review, Rudy! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 7, 2021
Sherpa is a good company, but they should get a driver that speaks English. Apart from that, they were earlier than what they estimated and they contacted me. They were able to pick up the car earlier and their delivery time was earlier as well. I was waiting for it, so the earlier, the better.
Thank you for taking the time to leave a review, Brett! It was our pleasure to help guide you through the process with frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 7, 2021
Sherpa had really good reviews and the guy I spoke with was pretty nice. He knew what he was talking about and told me the steps and how things would work. Everything he said was correct such as them finding someone within a certain timeframe. He helped me with that very well.
I got an email that they would notify me 12 hours to 24 hours before the driver would arrive, but they didn't. I knew the days in between or the days they could be arriving. I waited all day for them and they notified me maybe an hour before they were getting there. I wasn't home then. I had to rush and changed the location of the pick-up because I was closer to the area I. Overall, only the communication when picking up the vehicle wasn’t so good. Other than that, the transport was pretty fast. It was about three days.
Deidre, thank you for taking the time to leave a review. We pride ourselves on vetting our drivers to ensure they provide customers with frequent updates on their pick up and delivery times so we are sorry this is not what you experienced at pick up. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We look forward to helping you in the future!
Reviewed May 6, 2021
I used Sherpa to move my BMW from VA to Texas. They gave me an exact quote and kept me informed throughout the entire process with email updates and reminders to make sure I knew what to do at drop off and pick up. Sherpa did all the leg work - making sure the transporter had insurance and a good record. Daylin (driver) from No Doubt Logistics was great to work with! My car arrived a day early without a scratch! I would totally use them again!
Andrea, we love hearing that you had a positive experience! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 6, 2021
We needed to ship my daughters car across country. After speaking with MANY companies, we decided on Sherpa. It was an excellent choice. The driver was very responsive and kept us abreast of his whereabouts throughout. Her car was delivered on time. It was picked up on time. And there was excellent service throughout.
It was our pleasure to guide you through the process, Reggie! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed May 6, 2021
I purchased a vehicle in Texas. It needed to be shipped to Florida. I looked up online and read some of the reviews. The reviews gave me the impression that Sherpa has a wide access to a range of drivers and it seems to have a volume of good business. I decided to hire Sherpa to do the transportation. I was not so impressed with their customer service, though. Whoever I spoke with when they were setting me up, gave me a price, which seemed tentative but not to exceed number. I agreed on that. Later on, the specific person who dealt with their account came back and there were a couple of issues. One was that they tried to give me a higher pricing at the time the shipping was being arranged, which I didn’t accept. It was a back and forth. They came back and said, “Okay, that’s fine. Sorry, we’ll do it, of course, with that price.”
The second issue was that I thought I was hiring Sherpa to transport the vehicle, but I found out that Sherpa was acting as a broker to hire drivers, and my car would be shipped through them, putting me in direct contact with the driver, the company who was transporting, including insurance and everything else, which I didn't want to accept. So, that became an issue. They would ask me to pay directly to the driver. That wasn’t really what I expected. This is not clear on Sherpa’s communication online too. When you hire a company, you think that that’s the company who you’re working with. I wouldn’t accept it. I said, “Listen, I would pay to you, I’m willing to pay upfront, but you need to deal with all this stuff.”
They have a network of drivers. They were able to arrange someone to take care of it. So, there was no problem. The driver was able to deliver the car without a problem. It came in good condition but there were issues that made me worry such the communication and final arrangement. Insurance was another issue. The insurance that I would be getting is to cover the shipment, or subject to which driver that would be carrying the vehicle. The amount and the coverage were unknown to me until after the fact. So, I was hopeful it would be resolved through this type of feedback.
Reviewed May 6, 2021
The Sherpa reps were very straightforward. They explained everything, and they didn't try to upsell, so that was good. The driver was okay too. One thing though, I was told when my car will arrive, but I wish I would have been given me an update on the road. Otherwise, it arrived before even the time.
Mahmoud, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 5, 2021
Sherpa had good communications from initial contact to final arrangements. My SUV broke down on vacation, called Sherpa for quote on Friday, finalized contract on Saturday, vehicle was picked up on Monday in San Diego and arrived on Tuesday at my home in the SF Bay Area. Car arrived in excellent condition. Very satisfied with Sherpa!
Michael, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you again in the future!
Reviewed May 5, 2021
I've shipped vehicles before and once you put your information online, everybody starts sending you emails. Sherpa was offering rebate at the completion of the move, and they were more in tune to trying to keep cost down as much as possible. Setting up the service was awesome. I had a situation where I wanted to get in the system, but I didn't really have a date to ship. The representative was able to build a plan, and then put me on a no-hold list until I was able to get the information needed to book a driver.
The driver told me when he was leaving, and he showed up. He had an older model vehicle, and it leaked oil. My two vehicles were on the bottom. So, they were filthy. It was because of that car and he explained that. He didn’t try to tell me anything different. I contacted Sherpa today. A part of my contract was I was supposed to receive a rebate on the total amount, but that was dependent upon me mailing the bill of lading to confirm that I had received delivery. Also, Sherpa offered a free carwash, which is why I wasn't too concerned with the driver. They said, “Free car wash on us. All you gotta do is send a receipt.” I was able to do that as soon as I picked the cars up. But I had to mail in the receipt for the carwash as well as the bill of lading for both vehicles, and I did that. I received the refund for the $10 car washes, but I didn't receive the refund back for both vehicle which totals $200. So, I inquired about that.
I'm still waiting to see what the situation is on the rebate. So, the only thing is them following up on what they offered. But my interaction with them is positive. If for some reason I had to move across country again and I was gonna ship vehicles, I would use them. I shipped two vehicles prior too, and we went through somebody else and the price was so high. I felt like we got a better deal with Sherpa. So, I would definitely use them or recommend them.
The experience you recount in your review is what we strive to provide for every customer. We have worked hard to make every aspect of the transport process - from the conversations with our representatives on the phone, the online portal used to secure your transport to your communication with the carrier - as easy as possible. Our rebate offer and our Clean Car Guarantee, which enables customers to get a car wash on us, are just some examples of our customer-first mentality and our dedication to improving the auto transport experience. Thank you for the thoughtful review. We look forward to working with you again in the future!
Reviewed May 5, 2021
From the very start, my interactions with the reps were very easy and they communicated very well with me. The driver was very good as well. Very professional. My antique vehicle was picked up in Jacksonville, Florida then two days later, it was unloaded and delivered here in Oklahoma City. I was very satisfied with Sherpa Auto. It was excellent.
Terry, we love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It was our pleasure to help guide you through the process and we look forward to assisting you again in the future!
Reviewed May 4, 2021
This was my first time arranging for transport of a vehicle I had just purchased remotely. I didn't know the industry and as I investigated providers and learned how the industry works, I was extremely leery. Essentially, the companies are "brokers" so you really have no idea who will be transporting the vehicle until it's "booked". That additional layer in an industry like this would generally spell trouble with regards to communication and execution. I called numerous companies and was very put off by the typical broker I experienced; a lot of "oh yeah, don't worry about a thing" but little on details, little documentation, and very loose in terms of process.
After talking to numerous providers, I'd resigned myself to fact the entire process would leave me riddled with anxiety regarding what it would cost, when and if my vehicle would arrive, and responsiveness in communication from the parties involved. Then I called Sherpa, and spoke with Emmy... and what a breath of fresh air. Articulate, clear communication, well defined process, automated communications and just the warm fuzzy feeling you get when a company clearly sets an expectation and then meets it at every step of the way.
I've been in IT for 20+ years including a decade running call centers and the last 6-7 years focused on process automation... I know well designed and efficient processes when I see them (and they are rare). From Sherpa's website/quote request system, to the numerous and timely email updates (including content, branding and formatting), these folks have a ridiculously well oiled machine. So much so it made me simply trust that they had applied equal attention to vetting the actual transport partners they book with. All of the anxiety I had felt regarding the transportation process simply melted away.
And, as noted, they set an expectation, and met it in execution. The transporter they booked me with also provided good communication and updates throughout the process and met our agreed to expectations for delivery. No issues. The dealer I worked with on the purchase has actually been a nightmare (and side-note, recommended a transport company that was completely unimpressive), so it was great to have the transportation piece move so flawlessly. Thank you Sherpa, I simply couldn't be happier. Side note - Emmy should be training folks, as she really set the standard for a great customer experience on my first call with her.
Damon, thank you for taking the time to leave us this fantastic review! Sherpa was founded to disrupt the industry by doing exactly what you experienced - transforming this potentially frustrating process into a stress-free one. We are able to do this by frequently updating our customers throughout the transport, offering fair, market-based pricing and above all else, striving to always provide excellent and courteous customer service. Thank you for trusting us with your vehicle. We look forward to working together again in the future!
Reviewed May 4, 2021
Sherpa Auto Transport did a fantastic job shipping my car across the country. They were responsive, provided very clear instructions and updates along the way, and secured a carrier quickly... at a great price. Highly recommend!
David, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you again in the future!
Reviewed May 4, 2021
When I found out that Sherpa was in Charlotte, I said, “Well, that's good because I can get the car picked up in Charlotte and come to DC.” So then I called them and we had the conversation, and they told me everything and how it worked. I said, “Well, Better Business Bureau gave them a very good rating writing. I have never done this before, but here goes. I'm gonna try it.” I hoped it goes right and it did.
Sherpa helped me every step of the way. They got me a transport person. The biggest thing is they keep in touch with you. They tell you everything that's going to happen. And they even explain before you sign the contract and put a deposit. If they say, “We can't find someone to transport your car. We're looking for contractors,” they will call you and say, “We don't have anybody available right now. If you're within a timeframe of wanting your car back, wanting the car to you, you can either wait another week or you can get your deposit back and try us another time.” It worked like a charm, because they even sent me something that said, “Tell us about your experience.” And I said, “If I had to do it again, I’d do it. If someone asked me about it, I will tell them Sherpa, because customer service was over the top.”
Everything was above board. There were no hidden charges. They had one flat fee. That's what you paid, and that was it. The ease of having to actually get this done was the biggest thing. Some people will complain it costs too much. But these people that were complaining with other companies have real complaints, like the car wasn't there one time. They were charged extra money at the end of it. And a whole lot of that, Sherpa did not do. I'm very satisfied and I would recommend them to anybody.
Carolyn, thank you for taking the time to leave us this great review! Sherpa was founded to disrupt the industry by doing exactly what you experienced - transforming this potentially frustrating process into a stress-free one. We are able to do this by frequently updating our customers throughout the transport, offering fair, market-based pricing and above all else, striving to always provide excellent and courteous customer service. Thank you for trusting us with your vehicle. We look forward to working together again in the future!
Reviewed May 4, 2021
Sherpa had a great price, they're easy to deal with and they followed up and followed through on what they said they were gonna do. Everything was fantastic. They went from California to Florida, and the driver had excellent communication.
We love hearing that you had a positive experience, James! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 3, 2021
My 20 year old car was picked up in Ohio Friday afternoon and delivered in Arizona Sunday morning. Very quick delivery! Driver and assistant were very pleasant. And my car arrived in Arizona in the same condition when it was loaded onto the enclosed trailer.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We hope to work with you again in the future!
Reviewed May 3, 2021
Sherpa was the first one that gave us an answer that they could do the transport in the timeframe we needed. We contacted them, solidified a quote, and they picked the vehicle up the next day, communicated with us the entire time, and we had the car in less than a week.
Laura, thanks for taking the time to share your Sherpa experience! Consistent, clear communication and honesty are the foundation of our philosophy. That's why when you give us a call we are able to connect quickly and get any and all questions you have answered. Thank you for choosing Sherpa Auto Transport!
Reviewed May 3, 2021
When the Sherpa delivery driver picked up the car, we were told we would get 12 to 24 hours’ notice. But he called an hour and a half before he got there, so there was a bit of a scramble. But other than that, it went well.
Michael, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 2, 2021
Carrier did an excellent job. Kept us informed on scheduling issues. When we got to house in NJ car was in driveway as promised. Driver was polite and very professional. Would use them again without a second thought.
Thank you for taking the time to leave us this great review, Stu! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 30, 2021
The sales and dispatch were very helpful, informative and paid attention to detail. They were able to get the vehicles picked up and delivered in the time frame given. The driver actually delivered them a late in the evening a day early. The driver was polite and very thorough in going over the cars. Could not have been more satisfied with the service Sherpa provided.
Thanks for the great review, James! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 29, 2021
I researched all day to find a reliable trustworthy auto transport company. I called Sherpa and spoke with a representative who spent 30 minutes on phone with me answering all my questions and telling me all about Sherpa. I signed Contract and our car arrived promptly with no damage. I would use them again. Special thanks to Mega Load in Chicago! Thank You!!!
Ellen, thanks for taking the time to write this review! Your experience exemplifies how we are disrupting auto transport industry standards. We are more than happy to stay on the phone with you, for however long it takes, to ensure that you feel comfortable with the auto transport process and how Sherpa operates. Our commitment to answering any and all questions, offering transparent pricing backed by our Price Lock promise, and employing a thorough vetting process are just some of the reasons why you had a smooth and stress-free shipping experience.
Thanks for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed April 28, 2021
Great experience with everyone involved. Customer service when booking was so easy and the employee was knowledgeable and personable. Mike the transport driver was quick and efficient, kept in touch, and was easy to contact. My car arrived in the exact same condition and Mike drove coast to coast in 5 days!
Fiona, thanks for taking the time to leave this great review! At Sherpa, we pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general. Thanks for allowing us to ship your car. We look forward to assisting you again!
Reviewed April 28, 2021
Overall a great experience but I also was very flexible with delivery dates as it is not a primary car. Finding a driver took a bit longer but once it was nailed down, it was smooth sailing. Car was received in condition it was picked up and driver was fantastic communicator!
Thank you for the great review, Robert! We’re glad you enjoyed your experience working with one of our preferred carriers. A stress-free experience is exactly what we’re shooting for. Looking forward to working with you again!
Reviewed April 28, 2021
We had a death in the family and we needed to move a vehicle to another part of the country. It was not the first time I've used a transport service, but it was the first time I've used Sherpa. I was really not happy with the guys that moved my first car, but I was happy with the service I got from Sherpa. The driver was very pleasant, very informative, and very helpful, both on this end and when that car was delivered to my sister in Georgia. I got the same reaction from her also that she was very pleased with the service. I got good quality service and transport from the vendor. What I would have liked to have seen some more up front information is about the insurance coverage for the transport. Essentially, the broker didn't come through on protecting my vehicle that was damaged so that was pretty disappointing. So, some more up front information about how that works and who is liable for what would be helpful.
Bob, thanks for choosing Sherpa Auto Transport. It means a lot to us that you entrusted us with your vehicle after you previously had a bad experience. We take the responsibility of transporting our customers’ vehicles seriously and appreciate that you choose us out of the many options in the marketplace.
We apologize if we did not satisfactorily answer your questions regarding our insurance requirements. We are known for being upfront and transparent about how not only Sherpa Auto Transport operates, but the vehicle shipping industry at large. We have higher insurance standards for the carriers we use than those required by the Department of Transportation. We also require all carriers that we work with to list Sherpa Auto Transport as a certificate holder on their insurance policy, which means we can be of greater help in the unlikely event of damage. If you have any additional questions about your shipment, please email support@sherpaautotransport.com and our team will assist.
We’re glad that you were happy working with us and we look forward to serving you again in the future!
Reviewed April 27, 2021
Overall, experience was very good. Easy to arrange, driver very professional in interaction. Would recommend to friend! Clayton was great to work with on making the arrangements and George, driver, very nice! Thanks for making this experience a positive one.
Debora, the experience you recount in your review is what we strive to provide for every customer. We have worked hard to make every aspect of the transport process - from the conversations with our representatives on the phone to your communication with the carrier - as easy as possible. We hope to help you again in the future!
Reviewed April 27, 2021
Sherpa had a reasonable and it was veteran-friendly. I'm a veteran and I got my $100 rebate. The representative I worked with was super nice and informative. I don't mind doing stuff online but sometimes it's nice to talk to a person. The rep walked me through things and he made it easy. I got a call the day before that the driver was going to come the next day. I was given plenty of notice and I was given a timeframe of when the driver was coming. The guy showed up within that time frame.
The thing was the driver took the antenna off and didn't tell us that so my son thought it got lost. But it was sitting in the side pocket of his driver side door. If somebody had put a note somewhere or told me about that, that would have been helpful. It was not a huge deal, though. Other than that, everything was great. The process was pretty simple and straightforward. The car got here in good condition and in a timely manner. The quote I was given was also right on the money.
Kristine, we love hearing that you had such a positive experience working with us. Sherpa Auto Transport was founded to disrupt the industry by providing transparent pricing, excellent customer service and innovative programs that put the customer first. We treat every car that is entrusted into our care as if it were our own - something you experienced first-hand as we shipped your vehicle. Thank you for choosing Sherpa Auto Transport!
Reviewed April 26, 2021
Prior to this, I had never required my vehicles to be transported and I really had no real idea of how to set one up or how the process worked. I had tons of questions and concerns but the representative I spoke with and worked with through the whole process was extremely helpful and made this a painless ordeal, which I greatly appreciate.
Thank you for your review, Brandon! We understand shipping a car for the first time can be a daunting task.. At Sherpa, we pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general. Thanks for allowing us to ship your car. We look forward to assisting you again!
Reviewed April 26, 2021
We’ve never shipped a vehicle before. We contacted Sherpa after having zero response from another transport company who agreed to transport our vehicle from California to Texas. Within one day of phoning Sherpa, we had a pick up date. The driver was on time, extremely professional and the vehicle arrived on time in perfect condition. Thank you, Sherpa for outstanding service.
Thanks for the great review, Larry! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to working with in the future!
Reviewed April 26, 2021
Customer service was friendly and a rep answered all my questions. Both drivers were really nice and very professional. They communicated pretty well about picking up the car and dropping it off. The cost was made a lot of sense. For the distance, it was a fair price. The driver got here fast and the car was in good condition. It was just like the way I gave it to the driver. Sherpa is a good company. We'll definitely refer them. If we ever need it again, we'll definitely contact them again.
We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed April 25, 2021
I liked the reviews for Sherpa. They also have the clean car guarantee and the $100 visa refund. Plus, they would match the cost up to $300 if it went up. Overall, Sherpa seemed on the up and up. I was getting some really low bids from everybody else and I knew they weren't right. I was reading reviews where people said that the driver would then stick you for the rest when he gets there and I didn't wanna deal with that. I wanted it more of a guarantee.
With Sherpa, everything was fine. If I emailed, they would get back to me. When I called, I had to wait on hold a little bit but that happens everywhere nowadays. My car was picked up at the dealership in Killeen. The driver took a lot of pictures before and after he loaded the car. My salesman also took a few pictures and sent them to me. He said the car got on fine. The driver picked it up on a Friday and I got it on a Monday morning. Overall, I was happy. I even got my rebate on the carwash and the $100 Visa card really fast. I just had to send Sherpa a bill of lading. I would recommend them.
Julie, thank you for taking the time to leave this great review! The experience you recount in your review is what we strive to provide for every customer. We have worked hard to make every aspect of the transport process - from the conversations with our representatives on the phone, the online portal used to secure your transport to your communication with the carrier - as easy as possible. Our rebate offer and our Clean Car Guarantee, which enables customers to get a car wash on us, are just some examples of our customer-first mentality and our dedication to improving the auto transport experience. We look forward to working with you again in the future!
Reviewed April 24, 2021
Was pleasantly surprised with questionable expectations and met all of my criteria! Were punctual at both pickup and delivery and stayed in contact whole process. Car arrived safe and sound no problem! Couldn’t be more satisfied! Thanks. Tom
Thank you for allowing us to transport your vehicle. We pride ourselves on not only helping you move your vehicle but being with you every step of the way to answer any questions you may have about your move or how the auto transport process works in general. We look forward to assisting you again!
Reviewed April 24, 2021
They did a good job. I like the fact that the rep offered up to $300 towards the truck if they didn't get it booked, to help get it booked.
Jackie, thank you for taking the time to leave a review. We are passionate about providing a better auto moving experience, and this begins with transparent pricing. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. Thank you for choosing Sherpa Auto Transport!
Reviewed April 24, 2021
Sherpa had high reviews and I liked their pricing. When their rep arrived, he immediately called me to let me know. In terms of COVID, he was very respectful of keeping his distance. He was also very helpful. He explained to me the whole situation like if there was anything I should be concerned about and who to contact. He was there for me making sure that everything was in place.
As soon as Sherpa got a driver for me, I was immediately contacted and told what was going to go down, how long was the transport was going to take, and the potential timeline of when the driver was going to be here in California to drop the car off. The driver got here a little earlier than expected, which was good for me. He also gave me a call a good day ahead of time to let me know what time he was going to be here. As the day went on, I was just waiting for him. Once he got here, he called me again and I picked up my car. Overall, the pricing was accurate. It was fair and was a little less than a lot of other companies that I looked at.
Madison, we love hearing that you had a positive experience! It was our pleasure to help you transport your car. Sherpa was founded to disrupt the auto transport industry by providing excellent customer service and honest pricing. Our representatives are highly trained to not only be courteous and professional but also experts on the car shipping industry so that they can answer any question. It’s important to us that customers don’t just feel comfortable choosing Sherpa, but knowledgeable about how the auto transport process works and what sets Sherpa apart from the rest. As for our pricing, our usage of market-based data to calculate our quotes enables us to provide accurate and fair pricing that ensures your car will be moved in accordance with your timeline. Thank you for choosing Sherpa! We look forward to working with you again in the future.
Reviewed April 23, 2021
Everything was very communicated. The rep was very informative and helpful. It was easy. The driver was excellent. He texted me and told me when he would be there. My car got here perfectly.
Thanks for the great review, Karen! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 23, 2021
Sometimes, people will trying to get you to commit without giving you an actual date. I wasn't in a hurry to have the vehicle here by a certain date. I was looking for a sincere answer. After talking to the guy from Sherpa, I felt like he was being honest. He kept his word. Everything he said came to be. The delivery driver called to say he would be here a certain time, and he was here. He showed up and unloaded the truck. It was easy. He made it a little earlier than I thought he was gonna be here. I was grateful for that. I'm having another move, and I'm pretty sure I'll be using Sherpa again. They were reliable and trustworthy. That was what meant a lot to me.
Preston, thank you for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be trustworthy and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. We look forward to assisting you with your next transport!
Reviewed April 22, 2021
I was highly satisfied with the service provided by Sherpa Auto Transport. After having some other companies left me waiting for weeks after promising a 3-4 day window. Sherpa came to the rescue- they gave me a fair quote, picked up my car on time, and they delivered my car when promised. The professionalism, punctuality, an overall customer service was phenomenal. I highly recommend this company for commitment to excellence.
Glori, thank you for this wonderful review! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 22, 2021
This was my first time ever trying to do auto transport and I don't know if I'll ever do it again. But working with Sherpa made me feel like it was easy and I could do this again if I'd need to. The pickup and delivery were really efficient. The person that I talked to over the phone was really helpful. All of the options were up to me and I didn't feel pushed to do one thing or the other.
The transport was for over 400 miles from Richmond, California to San Diego, California. The driver called me before he was here and he explained the whole process. I sat outside while he finished and let me know that I could go inside the house. Sherpa was definitely a company that I would recommend to my friends and my family because it was super easy. For the $100 rebate, even that process was easy and straightforward.
Thank you for taking the time to leave us this great review, Nakia! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 22, 2021
The transport service was awesome. I called Sherpa early in the week and they had my vehicle here within a week. The rep gave me all the details, which was good, and he helped me. Our call cut off on my part and he gave me a call back, which was great, and set me up. I didn't want to move on to another person, which would not have been a problem, but it was already going good. The driver was excellent. My dad was the pickup and that was great because he speaks Spanish, and the guy was bilingual. My dad was able to interact with him easily and they got the ball rolling. The vehicle left in good shape and came back in great shape. Everything was perfect and I have no complaints. People should go with Sherpa. If my next military move is in the states, it’s going to be with Sherpa, which will be within the next two years.
Pio, thank you for this great review! At Sherpa, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. We are thrilled to hear you had a great experience with your driver and will make note of that for future transports. We look forward to assisting you with your next move!
Reviewed April 21, 2021
My vehicle arrived in perfect condition a day sooner than promised. The driver was hesitant to come into the neighborhood due to low tree branches but he was able to park on a side road and still brought the vehicle right to my door.
Joey, thank you for taking the time to leave a review! It was a pleasure to work with you to ship your vehicle. We’re glad to hear that your carrier provided such great service and have marked them as a preferred partner so that other customers can experience the same high-quality service. Should you need another transport in the future, we will continue to exceed your expectations!
Reviewed April 21, 2021
Great experience from the 1st phone call to Sherpa, who I had used before, to pick up in MT by West Coast Auto and driver Yuri. The only reason I can’t give a 5 star experience is because my drop off date in Maryland was April 7-10th and it didn’t arrive until Monday the 12th. Not a big issue, but could have been a problem if I had needed the vehicle earlier for my business. Otherwise, all good!
Robert, thanks for leaving a review about your Sherpa experience! We do our absolute best to provide accurate pickup and delivery times. To do this we coordinate with many people, including the carrier and their dispatch team. Due to the complexity of logistics, we work in windows of time. We’re sorry that the carrier didn’t deliver the vehicle on the 10th and are grateful for your patience and understanding as we worked together to get your vehicle delivered safely.
We're glad that you overall had a wonderful experience with us and we look forward to working with you again in the future!
Reviewed April 21, 2021
Was having my car shipped to South Florida. Guys came for my car on a Thursday, we flew out on the following Monday and car made it to use that Wednesday... GREAT DRIVER, VERY FUNNY and easy to speak to. GREAT JOB GUYS!!!!
Duane, thank you for taking the time to leave a review! We love hearing that you had a positive experience! It was our pleasure to help you transport your car to South Florida. It's great to hear that you had a great experience working with this carrier! We will be sure to add this to his file as we consider him for future transports. Thank you for choosing Sherpa Auto Transport!
Reviewed April 21, 2021
The rep was easy to work with and the pickup and delivery went smoothly. We coordinated back and forth with each other so there were no issues. They said the transport would take a week but the vehicle ended up getting here in three days. Sherpa did a good job and they did what they needed to do. I recommend them.
David, we appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you in the future!
Reviewed April 21, 2021
The Sherpa representative was totally professional and gave me a quote the first time and it was a match to the final cost. I was having some paperwork issue with the purchase of the vehicle, so they put it on hold for me. As soon as I knew that that was going to be off hold, called them up and found the driver the next day. The transport took a total of five days with the weekend. My expectations were set and then they called and said that they could drop it off a day before. The driver was great on delivery. They checked to make sure that the space in the road as it was coming up. Then he took the car off carefully and inspected it.
We appreciate you leaving this review about your experience, Kristopher. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. It’s wonderful to hear that the carrier you worked with was great at keeping in touch. Thank you for choosing Sherpa Auto Transport and we look forward to working with you in the future!
Reviewed April 20, 2021
The rep from Sherpa knew the numbers. The quote was right where it was supposed to be and I was really happy with the service. The car was a little dirty when it arrived but that was expected 'cause it was outside. The only thing they really could nail down would be the timeframe. But the transport went a lot better than I thought it would. I would highly recommend Sherpa Auto Transport and if I'd send the car back down, I'd do it again with them.
Kristine, thank you for taking the time to leave a review! At Sherpa, we pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing. We look forward to working with you on your next transport!
Reviewed April 20, 2021
The 1974 Lincoln showed up and it was perfect for being 47 years old. Everything was great. I even have it on video when the driver pulled up.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 19, 2021
The process was smooth. The only issue was I was told I’d be notified when the driver was 1 hour to an hour and a half away but it was more like a 40 minute notice. So just make sure your vehicle is ready and don’t wait until last minute to prep it when you get your date.
Thanks for the great review, Khalia! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 19, 2021
I looked at about three companies and Sherpa was the best-quoted price and best-reviewed company. They gave me a complete rundown of what I should expect. It was almost like no question. They sent me emails. It was relatively simple. The representative seemed to know exactly what they were talking about. If there was any question I had, they were able to answer relatively quickly.
I had some people sign the delivery for me since I was still in the process of moving. They said they received the vehicle and the guy delivering it drove it off the truck. The quote was exactly as the representative told me. The pricing was fair due to the distance. The transport was quicker than I expected. It was very prompt and I didn't have to backtrack with a lot of other things that I had issues with. So I was very satisfied.
Thanks for the great review, Andrew! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. We hope to help you again in the future!
Reviewed April 19, 2021
The rep from Sherpa was very direct and forward so I felt comfortable. Dimitri, the driver, did a very good job. He was probably the most impressive out of the whole deal. He was very professional. It was late at night when he had it delivered. We unhooked the car and he probably wanted to get on the road but it was good. I was okay with all that.
David, thank you for choosing Sherpa! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience. We will be sure to note your positive experience to this carrier’s file as we consider him for future transports. We hope to work with you again in the future!
Reviewed April 18, 2021
I called Sherpa up for an estimate and they gave me an estimate of 625. It was through a certain date and by the time I could line up on both ends, that date passed. So when I called back, it was $50 higher but they said they'd give me a $50 rebate, which seemed reasonable. It’s been several weeks since the car was shipped and I'm still waiting on that rebate. But other than that, everything had gone along well.
Sherpa said that it would be a one-to-two-day transport but there was no guarantee that the car would be picked up any time during the three days that was set up. I gave the dates of a Monday, Tuesday and Wednesday of the week for the delivery when my daughter was off and available to receive the car. When I finally got contacted, the delivery was going to be Tuesday. Then the next contact I got said that it was going to be Wednesday. These guys that drive these cars were picking up from all different locations and the gentleman we used was supposed to pick up a new car from a dealership somewhere here in South Carolina. He wanted to pick it up on Sunday and they wouldn't let him. He had to wait until Monday then slipped my date from Tuesday to Wednesday.
Even though it was going to cost me $250, I was getting ready to cancel because of that. But then, he offered to bring it Tuesday night. So, he came at about 9:30 PM, we met him, and he took the car. So ultimately, that worked out that way. Then he got it to Virginia on Wednesday night at 10 o'clock. All in all, once you understand that they have these windows and times change and that's just the way it goes, you got to kind of make sure you're going to be fine during that entire window.
Al, thanks for taking the time to leave a review about your Sherpa experience! Per our records, your rebate was mailed at the beginning of April and should be in your hands! If you have any further questions regarding your rebate please feel free to contact us at fulfillment@sherpaautotransport.com
As our many reviews attest, we are known for our industry knowledge and being transparent and customer-centric. Due to the complexity of logistics, it’s very difficult to be accurate down to the specific timing of delivery too far in advance. This is why when we worked together we framed the pickup and delivery dates as windows of time because it, as you noted, more accurately reflects the auto transport process.
We appreciate you not cancelling and giving us the chance to prove why we're one of the top-rated auto shipping companies. We hope we have the chance to serve you again in the future!
Reviewed April 18, 2021
Sherpa was terrific. The driver was super cool and you could tell he was someone who loved what he did. It all went perfectly well and the quote was 100% accurate. We moved our original old Texas truck up to Michigan and it arrived exactly as it left so I'm all good. If we have to do it again, I'll use Sherpa.
Jeffrey, thank you for taking the time to leave a review. It was a pleasure to work with you to ship your truck from Texas to Michigan! We’re glad you enjoyed the transport experience that your carrier provided and have marked them as a preferred partner so that other customers can experience the same high-quality service. We look forward to working with you again in the future!
Reviewed April 17, 2021
Sherpa did a great job and their reps were very efficient and on time. They held their price to the price they quoted me and the car arrived here quickly. So, they were fantastic.
Lori, thanks for the great review! Sherpa Auto Transport is committed to making the auto transport process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa. We hope to work with you again in the future!
Reviewed April 17, 2021
Sherpa kept in contact with me. They let me know what was happening. Once they found the delivery service, it was pretty much just between me and them. It was pretty good. One of the guys that came and picked up the vehicle was the person that drove it down and delivered it. I met them down there and they were very polite. They did a great job taking care of the car. The rate was pretty reasonable, considering that they put the vehicle in a single loaded enclosed trailer by itself. So what I paid for a kind of more individualized service was well worth it.
We love hearing that you had such a positive experience working with us, Mike! Sherpa Auto Transport was founded to disrupt the industry by providing transparent pricing, excellent customer service and innovative programs that put the customer first. We treat every car that is entrusted into our care as if it were our own - something you experienced first-hand as we shipped your vehicle. Thank you again for choosing Sherpa Auto Transport.
Reviewed April 16, 2021
Sherpa came well-recommended and was the most professional of the companies we vetted. They were not the cheapest, but they were also not the most expensive. They hit the sweet spot: they told us what they were going to charge, and that's what they charged us. No lowballing and added charges, but a reasonable price. The car was picked up and dropped off without incident and without damage. Thanks, Sherpa!
Thanks for the great review, Rachel! We are passionate about providing a better auto-moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise.
With this Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it - as you experience when we worked together to ship your vehicle. We look forward to hearing from you next time you need to ship a car!
Reviewed April 16, 2021
Sherpa operates as a middleman to find a carrier that actually picks up and transports the car. I can’t complain about the end result but do wonder if I could have saved some money by doing the legwork myself? Overall I rate the actual carrier a 10
Thanks for choosing Sherpa Auto Transport, Ron! We really appreciate your review and the question you pose - it’s a great one.
As an auto transport broker, we do significant legwork up front to ensure the success of our shipments. Our customers rely on us not only to find them any carrier but a highly qualified one that meets our strict set of standards
When you choose Sherpa, you’re choosing a company that is willing to do all of the hard work on your behalf to ensure you have a stress-free vehicle shipping experience. We not only find you a reputable carrier, but hold them accountable on your behalf, keep you updated throughout the process, and stand by your side in the unlikely event that damage occurs.
We are so glad you had a wonderful experience with your carrier and will be sure to notate it in their record for future reference. Thanks again for picking Sherpa and giving us a chance to explain how we serve our customers!
Reviewed April 16, 2021
Sherpa Auto Transport was the first one we talked to and their rep was very helpful with all the questions we had. We asked for the quote. She said the quote and gave us the going rate. We took her word for it. When we were ready to ship the vehicle, we reached out back to the rep. They were awesome from the get-go. Even when my son got there, the driver was cool. The cost was to where we expected. The car was in North Carolina like we wanted. Sherpa Auto Transport exceeded my expectations and we were happy.
Jose, nothing makes us happier than knowing that we exceeded your expectations! The Sherpa Auto Transport team works hard day in and day out to provide industry-disrupting, top-notch customer service.
Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future!
Reviewed April 16, 2021
I purchased a car and I brought it from West Virginia to Portland. The coordinator got right on it, gave me a bid, stuck to his bid, and he got it done in about four days. Then I could call the driver if he's on the road. A very pleasant guy. It went smoothly. I was shocked.
Greg, thanks for choosing Sherpa Auto Transport! We know that the auto transport industry doesn't always have the best reputation. That's why when we founded Sherpa, we promised to do things differently. We want our customers to feel confident that their vehicle will be handled safely while in our hands, not shocked that it went well.
By communicating with our throughout the process with frequent, honest updates, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we are raising the standards for what it means to provide top-notch auto transport service.
Thanks again for choosing Sherpa. We look forward to helping you again in the future!
Reviewed April 15, 2021
I was happy with Sherpa's service. I did my due diligence online and checked out other companies. And Sherpa, from what I could tell, was the highest-rated one that I could find. Also, it was a reasonable price. Throughout the transport, I was able to stay in contact with them. I was very happy with the communication levels. The coordinator was great.
John, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We look forward to working with you in the future!
Reviewed April 15, 2021
My wife moved a bit before me and Sherpa served her well. The car arrived in perfect condition and she was very happy. So, she referred Sherpa to me and I used them. I contacted them and gave the window time for the transportation I needed. After three days, they provided a driver. The driver came and picked up the car. I drove myself 10 minutes away from the place where I lived, because I lived in a place that was hilly. The driver used an 18-wheeler so he couldn't come up on the hill with a lot of sharp turns. I delivered the car and signed a paper. They inspected the car and marked all the defect parts in the vehicle. He loaded the car, then I flew to Florida. When I arrived after a few days, I got the call. After another day, the car was delivered to me. And then when the driver arrived, he unloaded the car and I inspected it. Everything was good, I signed the paper and he drove away. Everything went smooth. I felt pleased with the service.
Maurizio, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We hope to work with you again for any future vehicle transports!
Reviewed April 14, 2021
Sherpa answered all my questions and gave excellent service. They picked up the vehicle at the time they gave it to me and they delivered it on time also. The driver told us that he would be there shortly, at that time.
Thanks for choosing Sherpa Auto Transport, Irem! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our commitment to honesty. We are more than happy to explain how the auto transport industry works, the role we play in it, how our real-time, market data determines our pricing, and how we vet our carriers.
We appreciate you choosing Sherpa and look forward to serving you gain in the future!
Reviewed April 14, 2021
The person in the office that I talked to was very informative. The quote I got was very fair. The vehicle was picked up on a Friday night in Virginia and delivered to us in Yakima, Washington on Monday afternoon, so less than 72 hours. We would do it again. We actually have a travel trailer back East. We're thinking of trying to figure out how to get home and we would call Sherpa first.
Terry, thanks for leaving a review about your Sherpa experience! As a company, we're raising the bar for excellence in the auto transport industry. We are proud to offer top-notch customer service by providing frequent updates throughout the process, transparent pricing backed by our Price Lock Promise, and thoroughly vetting potential carriers.
We look forward to receiving your call should you decide to relocate the trailer back East!
Reviewed April 13, 2021
Excellent communication with Sherpa staff and the driver of the transporter. Price did not change even though the pickup date changed. Vehicle was in perfect shape when it arrived. Couldn't recommend more for transporting a vehicle from CT to AZ.
Thank you for taking the time to leave us this great review, Clyde! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 13, 2021
I’m very happy and totally satisfied with this service!!!! On time to pick up, good price, delivery before the promised. Super recommend this company for shipping your car!!!! God bless you guys???? Miami x Phoenix.
Taty,we know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa. We look forward to working with you again in the future!
Reviewed April 13, 2021
Sherpa was on time in both pickup and delivery. The reps I talked to on the phone were very helpful and the driver made constant contact. It was a very smooth transition and the quote was right on the money.
Gary, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 13, 2021
I got the recommendation from other parents. We're very happy. The transport went really good. We would absolutely do it again, if we needed to, 100%.
Marchelle, please thank your parents for passing our information along! Nothing makes us happier than knowing that a customer was so happy with our service that they recommended it to others. We are so glad that you got to experience firsthand why your parents were satisfied with their vehicle transport.
It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 12, 2021
On the first car I shipped, I called a few places and Sherpa was the most responsive and had the most information. They made it the easiest to get the transport done. The original quote was 1,100. I delayed it a couple of months and the quote went up to 1,300. It was a big increase but it was alright. The next car I shipped was 1,700 so it kept escalating high. I was in a hurry and I needed it quick. If I would have had more time, I would have shopped around looking for a better price. It was such a wide range but other than that, it was fine. It was smooth and easy enough to do. The drivers didn’t communicate until I called them but when I called them for an update, they got back to me quickly so that was fine.
Tom, thanks for choosing Sherpa! We use real-time marketing data to determine our pricing. Timing is an important part of vehicle shipping and it is uncommon for prices to remain the exact same when dates are switched around.
We are glad that we were able to successfully and safely ship your vehicle in accordance with your preferred timeline. We're proud of our honest communication, transparent pricing methods, and thorough vetting process.
Thanks again for choosing Sherpa Auto Transport to ship your vehicle!
Reviewed April 12, 2021
I got online, got the rating and called Sherpa. They did everything exactly like they said they would do and it turned out great. I gave the address where the car was going to be dropped off to and gave the rep a deposit. They gave me a confirmation the next day with the pickup time and the car was picked up when they said it would be. The driver texted me and also called me when he got the car picked up. He followed up with me later in the day to let me know where he was at and possibly where he would be, and what time he would be here the next day. Then he followed up the next day to let me know that he was about an hour out and that everything was on schedule. He got here when he said he would. Everything was perfect.
Thanks for choosing Sherpa Auto Transport, Richie! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.
Reviewed April 11, 2021
Highly recommended! Excellent service and communication from start to finish. After an initial disaster and cancellation with another company, I found Sherpa on the BBB website and from pickup to delivery everything went perfectly. Highly recommended!
Jason, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to working with you again in the future!
Reviewed April 11, 2021
It was great dealing with the driver. They got to me sooner than the expected delivery date and it was easy to be in contact with them.
Thanks for the great review, Michelle! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 11, 2021
The representative that I spoke to was very professional, answered all my questions, offered more detail on what was online, and was attentive. So, I felt comfortable going through Sherpa. Also, their quote was very reasonable. It was a bit lower than others. I was there when the guy loaded the car, and then when he offloaded. He was very careful and communicated well about the process. Also, he came when he said he would. That went well. He was a lovely man. I would use Sherpa again.
Molly, thanks for choosing Sherpa Auto Transport! We know that shipping a vehicle can feel scary. That's why we're committed to making the process as easy as possible. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help customers, just like you, feel comfortable choosing Sherpa.
Thanks again for working with Sherpa! We look forward to helping you again in the future!
Reviewed April 10, 2021
They made the whole process simple. The driver stayed in communication and picked up on time. Delivery across country was 4 days. Driver was courteous and prompt, again staying in touch regarding delivery time. The 100.00 rebate even arrived in about 2 weeks, and Sherpa even gave a free car wash up to 20 when sending in receipt w/ Bill of lading. I've shipped cars many times and this was by far the best transaction. Thank you!
Danielle, the experience you recount in your review is what we strive to provide for every customer. We have worked hard to make every aspect of the transport process - from the conversations with our representatives on the phone, the online portal used to secure your transport to your communication with the carrier - as easy as possible. Our rebate offer and our Clean Car Guarantee, which enables customers to get a car wash on us, are just some examples of our customer-first mentality and our dedication to improving the auto transport experience. Thank you for the thoughtful review. We look forward to working with you again in the future!
Reviewed April 10, 2021
I called Sherpa, said what I had, and the rep said, "Sure, let me check on it." And while he was on the phone there, he made some calls and said he would get back with me. Within 15 minutes, he called me back and told me that they could do it for X-amount of dollars and in an approximate timeframe, and then, if I wanted to go ahead with it, to call him back. It was cut and dried. The driver shot me a text message before he showed up telling me when he would be there, then pulled up nicely so we could meet him. He unloaded, and then, we walked around, did an inspection and everything was golden. We exchanged niceties, and then he gathered up and went on his way. It was costly, but it was what I agreed to, and that was how it worked out. Sherpa did good.
Leroy, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you were happy with your experience! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together.
Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed April 10, 2021
Sherpa’s customer service was easy to work with and the guys were excellent to deal with in both picking up and dropping off. The vehicle’s condition was the same as when I dropped it off. I was treated fairly and Sherpa did an excellent job.
Patricia, here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards.
Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed April 9, 2021
The Sherpa rep was straight with me on the price and told me what they could do. The quote was exactly what they said it would be. The transport took less than a week. The guy dropped it off at the Walmart parking lot. I went there and he gave me a chance to wash the car before I paid for it. The car was in perfect condition. Sherpa said the guy would know about the $100 rebate but he had no idea about that. I still haven’t seen it but Sherpa said they were putting it together.
Colton, thanks for taking the time to share your Sherpa experience! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise, and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Per our records, your rebate should have successfully arrived at your preferred mailing address. Should you have any additional concerns or questions please don't hesitate to reach out to us at fulfillment@sherpaautotransport.com.
Reviewed April 9, 2021
I found Sherpa on a higher rating on Yelp, and I did more research after that. The initial contact with them was very good. The process was very well-explained. He was very professional, gave me all the prerequisite steps to take and to do, and what was going to take place during and after the pickup, and then, what to look for, and he carefully explained the charges. When I picked up the car, I just smiled because I remembered that initial call with that gentleman, and things turned out exactly like he said.
All of the communication was very good. I was also busy at the same time, moving, and it was almost as if they were in parallel to me moving from the different state. Transport services should be upfront to make sure that the potential customer that would be needing the service gets all the information and asks enough questions as to what would be with the specific charges so that they aren't caught with any surprises. That gentleman I initially worked with gave me the breakdown from the beginning of pickup. When I was to pick up the vehicle, I had to bring cash or a cashier's check. They made that very clear. If I handed a credit card payment or cheque, it would not be acceptable.
Eric, thanks for sharing your Sherpa experience! We appreciate your flexibility about payment methods upon delivery. Carriers can have specific preferences and we always want to be honest about what needs to be prepared for delivery to ensure everything goes smoothly.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 8, 2021
I contacted Sherpa and they were super helpful and fast. The day before, I was informed that someone had picked my truck up. And then early that morning, I was contacted by the individual that had it, and told about when he would be in town. It was easy as far as him showing up to our house and unloading. That gentleman was friendly and excellent to work with. He took exactly what Sherpa told me it would be required for me to pay him. All around an excellent experience. I would 100% recommend Sherpa to anyone.
Thanks for choosing Sherpa Auto Transport, Dave! A recommendation is the highest form of compliment we can receive. We love knowing that your vehicle shipment was smooth and stress-free, an experience we work hard to provide all our customers with. One way we make sure things go smoothly is with our Price Lock Promise. As you describe in your review, our Price Lock Promise makes sure that the amount we quoted you is the exact amount that you pay the carrier when your vehicle is delivered.
Thanks again for working with Sherpa. We look forward to serving you again in the future!
Reviewed April 8, 2021
Sherpa Auto Transport stayed on top of things. The driver delivered my vehicle without any kind of issues. So, my experience was very pleasant. I purchased a vehicle from a car lot in Boston, Massachusetts. It's a jeep for myself. The gentleman who helped set up the transport did very good. He continued coming down on the price. He explained to me it’s set at certain times. He set it at certain times. Each time I spoke with him, it came down like $25 per time. He emailed me and called me.
I got a price from another carrier before I found Sherpa, and the guy that I spoke with was kind of rude. But the guy who dealt with Sherpa did a great job. He was very thorough, answered my questions, and he seemed to be honest. The driver was a female and she was with her sister. I met them one block because it's easier for them to pull in at a church parking lot. They were friendly and they did a good job. They got my vehicle off the truck, drove it around, opened the door for me, and they were very professional. I'm happy with the way around with the Sherpa guys’ service and the delivery person’s service.
Thanks for the great review, Charles! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed April 7, 2021
Sherpa was one of the few in the market that were willing to give a fixed price. However, you need to know that it’s guaranteed within $300 of fluctuation. You gotta be careful because there is a bunch of people out there giving phony prices, and then they are not even guaranteed. Not even within a range. I closed the deal at 4 o'clock. And every day at 4 o'clock, I would get this automatic generic email. It would have been nice to hear from a live person after the third day. But that's understandable. Once I committed to it, Sherpa had to find a carrier. Then they went dark for a few days. I understand that they had to put this in the market and wait for somebody to answer. But they ended up coming through. The transport showed up right away, and the car was delivered on time.
Humberto, thank you for choosing Sherpa Auto Transport. Transparent, and frequent communication is the cornerstone upon which Sherpa was founded. This is why we have no issues answering any and all questions relating to the vehicle shipping process, explaining how our Price Lock Promise works, or what our thorough vetting process is to find a highly qualified carrier.
Thanks for sharing your experience. We look forward to working with you again in the future.
Reviewed April 7, 2021
Sherpa had a good rating. Their representative set up the transport of a car for me. They're good. The final pricing was dead-on. I'd tell others to use Sherpa.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review, Ron. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed April 6, 2021
Picked Sherpa because the quote was guaranteed. Sales representatives sounded knowledgeable and believable. Actual auto pickup and delivery went as described. Picked up and delivered on schedule and no problems or wear and tear to car.
Alice, thank you for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed April 6, 2021
Everyone we dealt with from or representing Sherpa were great! From getting a quote to receiving the car (much earlier than expected) we experienced good communication and professionalism. Considering the time and hassle saved, this was a painless solution to our problem and we would definitely recommend it!
Thanks for the great review Scott! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 6, 2021
I arranged for shipping my daughter's vehicle from Florida to California. When I called Sherpa's 800 number the process was fully explained, which was important to me as it was the first time I ever shipped a car. The car was picked up a day or two outside of the originally scheduled window but that was OK with me -- Sherpa kept me constantly informed of the situation. The driver of the transport was very professional and took great care in loading the vehicle. The car actually arrived across the country ahead of the promised window, so the end-to-end process was timely.
Also, I was able to use a credit card for payment for a $100 charge, which Sherpa promised to rebate back to me within 30 days of completion of the shipment and by mailing in a copy of the bill of lading. I received my rebate card today, about two weeks after mailing in the paperwork, so it was a promise kept on a timely basis. I would definitely call Sherpa again should the need to ship a vehicle arise.
Robert, the experience you recount in your review is what we strive to provide for every customer. We have worked hard to make every aspect of the transport process - from the conversations with our representatives on the phone, the online portal used to secure your transport to your communication with the carrier - as easy as possible. Our rebate offer is just one example of our customer-first mentality and our dedication to improving the auto transport experience. Thank you for the thoughtful review. We look forward to working with you again in the future!
Reviewed April 6, 2021
As a first-time user, there's some credit they're giving me. They charged me and they said, “You’ll be getting $100 on this card.” But I have yet to receive that. Other than that, everything is good. They are very professional. The car was in very good condition and within four days, they have done from shore-to-shore east-to-west and west-to-east. So, I was very happy with the delivery. The quote was accurate. There was no increase in-between. Even the truck person who came to me to pick up the car had allowed me to put some more additional luggage. It was more than 150 pounds. The only thing was the car was dirty because of the weather. I went for a carwash, and I hadn't got any receipt from them. But they were asking for a receipt to get me some carwash refund. That's not a big deal. Next time, if I need, I will definitely consider Sherpa.
Vasudev, thanks for choosing Sherpa Auto Transport! We're glad that you had a great experience working with us to ship your vehicle. We apologize for the delay in your rebate. Per our records, it was mailed successfully.
It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing, and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 6, 2021
The gentleman from Sherpa that I spoke with was really helpful. He taught me some things about the industry and how things work, and what he recommended on doing. He told me, “What they quoted you, no one's gonna take it because it's way undervalued.” Because I was originally looking at an enclosed trailer. He said, “Do an open trailer. It will lower your price. Open trailers are just fine.” He sold me, and it worked out great. He's a good dude. I put my trust in him and canceled the other service that I already had booked. I saved a few bucks and I had somebody that was ready to pick the car up the next day. The quote was comparable, if not better than the quote that I had received from a different company.
The guy that dropped the car off was very nice. There was a lot of traffic on that main road where he unloaded it. He was concerned about being able to turn around down our street so he unloaded it on Route 84, which is the street that takes you to our road. I tried explaining it to him, but he didn't speak very well English so I just let him do what he had to do and everything worked out fine.
Mike, we know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgeable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise. Our unwavering commitment to communication, in addition to our transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.
Thanks for choosing Sherpa!
Reviewed April 5, 2021
Sherpa provided excellent customer service and guaranteed rates. Delivery driver showed up on time, was very friendly and delivered the car on time. Communication was great from everyone involved. Would definitely use them again.
Brandon, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 5, 2021
Setting up with Sherpa was smooth as well as the communication. There was no issue with me contacting the representatives or the driver. I was getting every update. I got a record of a copy and all the instructions so as long as those were clear, everything was good.
Kiran, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.
Reviewed April 5, 2021
I've used Sherpa twice. The first time was when I was coming from California to South Carolina. I called several others and their price was competitive, a little bit less than the norm. The rep I had was friendly, courteous, and professional. Everything went seamlessly as far as they had a quote, had it picked up, and put in a timely manner. The drivers, as they got close, would notify you that they were in the area and that they're half-hour out. Everything was real, scheduled, and systematic.
I had to do another time with a vehicle from Phoenix to here so it was just natural to go right to them and it was the same experience the second time. It went without a hitch, very smooth, on schedule, and friendly drivers, especially the last guy. He was a little too friendly. It was a good conversation, just that you don't expect drivers to spend any time with you and you need to load them up and move them out. Overall, I like the fact that Sherpa gave me a good quote and they stood by it and this makes it very responsive on communication, timing, follow up, and follow through.
Thanks for choosing Sherpa Auto Transport for a second time, Rich! We love all our customers, but there is nothing better than knowing that the service we provided was so satisfactory that the customer entrusts us again with their vehicle. By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that both our first-time and repeat customers have a smooth and stress-free experience.
We look forward to assisting you again in the future!
Reviewed April 4, 2021
I live on the East Coast but I bought a vehicle in Idaho and needed to transport it back. I called a couple of different companies and all their prices were about the same, but Sherpa was the most responsive so I went with them. They were very good about everything. One thing that didn't fit, they said they'd give me between 12 and 24 hours once they find a carrier to pick up the vehicle. About an hour, the carrier that was picking it up called and said they’ll be in Boise in one hour. It was no big deal, just that I was planning on having a little more lead time. But they did everything they said they were going to do.
Ben, thanks for taking the time to review your Sherpa experience! We apologize that we did not provide you with more notice regarding your delivery. Frequent communication is the foundation of our business and we do our absolute best to keep our customers as up-to-date as possible throughout the shipping process.
We do our best to push our carriers to be as specific as possible regarding timing and appreciate your patience in light of these complexities. We’re happy that you were not too inconvenienced by the shorter notice and that you were overall satisfied with your entire Sherpa experience.
Reviewed April 4, 2021
Sherpa was very easy to deal with. I had two numbers that were considerably lower than the first time I went back. About three weeks later, when we were ready to pull the trigger on it, the other two went up by ridiculous amounts. I went to Sherpa and their price didn't change. They were $100 higher than the other two but I went with them because I didn't like the way the other two companies did business. The pickup and delivery went very well. The driver was a great guy and kept us informed. They notified me the day before, gave me a window of time and then, the driver contacted them in Texas the night before and on the way in. So, he arrived within 30 minutes of when he was expected. I got an email after the car was delivered making sure that we were happy with the condition of the car if there were any problems and anything we wanted to report.
Jeffrey, thanks for taking the time to share your Sherpa experience. The situation you describe in your review—a customer is told that a car can ship for far lower than the market demands—is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted with our Price Lock Promise.
Thank you for choosing Sherpa Auto Transport. We look forward to assisting you again in the future!
Reviewed April 3, 2021
I liked Sherpa's prices and I had to get my car shipped within five days. There was a small hiccup. From my initial call with somebody, the car would be picked up between Wednesday and Friday. We were not even getting into Arizona until Saturday. So when they called me back to say that they had secured a transport, they said, “Yeah, and your car will be there on Thursday.” I was like, “No, no, no, we are not going to be there.” So they had to find somebody else. Other than that, I knew at all times where the car was. I also knew when they would pick it up, when they would drop it off, everything.
Brandy, thanks for taking the time to share your Sherpa experience. What you describe in your review is just one example of one of the many ways we work hard for our customers. We do our absolute best to find a carrier as quickly as possible, but our ultimate goal is always to deliver your vehicle within your preferred timeframe - even if it means we have to find you a new carrier to do so.
We love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. Thanks for choosing Sherpa Auto Transport!
Reviewed April 3, 2021
The interaction on ordering with Sherpa was simple and the driver was cordial and friendly. He looked after the vehicle and kept us informed on the transit. The vehicle got to where it needed to get to. We were pleased. Sherpa is safe, reliable and a communicative transporter of your vehicle. The quote was spot on and they didn’t change anything.
John, thanks for choosing Sherpa Auto Transport. We couldn't hope to describe our services better than the words you shared in your review. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication, and a trusted network of carriers. We look forward to helping you, and any others you send our way, in the future!
Reviewed April 2, 2021
Sherpa was very responsive and flexible. I'm pleased with the service. I communicated with the driver at the time of pickup and it was a good experience. When the vehicle arrived, the condition was fine. They delivered to the door and also did cleaning and shining on the tires.
Thanks for the great review, Michael! Our team works hard thoroughly vetting carriers to ensure that only the best transport our customers' vehicles. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to their file as we consider them for future transports. Thank you!
Reviewed April 2, 2021
I had the vehicle transported from New Jersey to Florida. The quote I got from Sherpa was accurate. The coordinator was very helpful as well. It worked out flawlessly so I was really happy.
Thanks for the great review, Rick! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 1, 2021
I Highly recommend Sherpa. They did exactly what they said they would do. The price never changed nor did the dates (pick up and delivery). They are so diligent that they noticed a missed call from me and called me back to see if everything was alright. Never pushy or shady. Everything was extremely smooth.
Maurice, thank you for choosing Sherpa Auto Transport and for your thoughtful review. When you pick Sherpa, we promise there will be no surprise fees, no gotcha costs - just a reasonable quote and excellent customer service. Our customers receive frequent updates throughout the process so you feel not only informed but secure in knowing that we will treat your vehicle like it’s our own. We’re so glad that you had a wonderful experience and look forward to working with you again in the future!
Reviewed April 1, 2021
Starting with Monfort Auto Transport was a BIG mistake and after the bait and switch, I lucked out finding Sherpa Auto Transport. Professional, courteous and friendly, no BS service at a fair price. The driver was especially good. I highly recommend.
Thank you for taking the time to leave a review, Rick. We are sorry that you had a bad experience previously. We know all too well what it's like when a company promises they can transport your vehicle for a low amount and then never delivers. We love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.
Reviewed April 1, 2021
Sherpa had the best quote. They were the ones who just got back to me and the best on the phone. Other companies just sent me an email. It was super easy to start it. The driver was super professional and a nice guy. Everything went perfectly. The car was great. There was only one point, and I blamed this on the fact that the car was middle of nowhere, Oklahoma. Just shorter notice than I thought it was gonna be. But it worked out. It wasn't a big deal.
Samuel, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed April 1, 2021
Sherpa sounded very experienced and professional, and the price was the key factor. They picked the car up and delivered it to the location. It got here sooner than I had expected, which was good. It was a pretty smooth process. I had a number that I called whenever I had questions. Typically, I was able to speak with someone before too long.
Prentice, thanks for taking the time to share your Sherpa experience! Consistent, clear communication and honesty are the foundation of our philosophy. That's why when you give us a call we are able to connect quickly and get any and all questions you have answered. Thank you for choosing Sherpa Auto Transport!
Reviewed March 31, 2021
Sherpa Auto did a great job and I didn't have any problems. They followed up and were very accommodating. They picked up my daughter's car. She's a physician and she could not go to the office because she was seeing patients. They picked it up from the house and arranged to pick a key somewhere. It worked perfectly. I would use them again and I would recommend them for somebody to use.
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed March 31, 2021
Our car was picked up in NC and was delivered to our home in CA as promised. We called several other transport companies but chose Sherpa because every question was answered and an exact cost was quoted. The entire process was very easy and the email communication kept us fully informed. Their customer service is second to none. We highly recommend Sherpa to transport your vehicle.
Thanks for the great review, Dale! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgeable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise. We hope to help you again in the future!
Reviewed March 30, 2021
The guaranteed price lock made me decide on Sherpa and the quote I was provided was reasonable. They met my timeframe and when the vehicle got here, the driver was really nice. Everything went smoothly.
Amber, thank you for taking the time to leave a review. We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. We tell you the amount it will cost to ship your car and stick to it. That’s it. We hope to help you again in the future!
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Private
- Year Founded:
- 2017
- Address:
- 5960 Fairview Road, Ste. 400, PMB 4554
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28210
- Country:
- United States
- Website:
- www.sherpaautotransport.com
