SGT Auto Transport Reviews

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Edited by: Jon Bortin

About SGT Auto Transport

SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.

Pros
  • $0 upfront payment
  • Full insurance coverage
  • 24/7 customer service
  • Vehicle tracking on website
  • Express, guaranteed pickup options
Cons
  • Broker only
  • No refund after carrier pickup

SGT Auto Transport Reviews

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    How do I know I can trust these reviews about SGT Auto Transport?
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    Page 8 Reviews 1060 - 1260
    Verified purchase
    PriceStaff

    Reviewed Feb. 8, 2022

    There was an initial delay. I understand that was because of the holidays at that time, but the rest was smooth. I was there only for the delivery, but the shipping was done by one of my friends. It still went smoothly although I wasn’t present there. I liked the overall service. Also, the charges were fair. I would recommend to any of my friends who would be looking for it.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

    Verified purchase
    Staff

    Reviewed Feb. 7, 2022

    I asked the right questions, when the car would be there, and who I needed to be at the drop-off location. It's a simple, common sense process. The guy who delivered the car was very spot-on and helpful. He drove the car right to my house.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We are happy to hear you’ve had a positive experience! We appreciate your business!

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2022

    SGT had good communication, and the transport was timely. We had just transported from Atlanta to Austin. So, for the distance, it was fine. It was smooth and easy.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thanks for leaving a positive review, and mentioning our service! The team here is so happy to read this review! Feel free to use our company again!

    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2022

    The communication could have been a lot better. I was concerned that the move wouldn't go according to what SGT said it would do. It's a little shady to me. But SGT got my car delivered and it's in good shape. So, that's good.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2022

    The carrier that SGT used showed up early, so that worked out really good. The driver showed up about four hours early, which was wonderful. It was quick and easy. The guy that picked up the vehicle was very polite. I got the vehicle when they said they'd get it there, and it was easy, which was refreshing. Our experience was great and very pleasing.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback regarding our service! Thank you for being a great customer! Kind Regards from the entire team!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 3, 2022

    The dispatchers were really nice and they were willing to answer all my questions. Getting contact from the driver on time was good. It was easy communication all around. The cost was the same as what I was told at the beginning. I got a little confused on how to pay the driver and it was the dispatcher's fault. I was told to pay with cash then I was told not to. I was told to pay the driver directly, and then I was told to not pay the driver directly.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2022

    SGT called me right back first as soon as I applied. But I wasn't ready to book. I didn't think they were gonna call back that fast. But the rep was good. I ended up calling back over the weekend. The only thing was that there was a little confusion on when the car will be ready to be picked up. I put a date in there, and I assumed that was the day that they were gonna pick up. But it was not. It was the day that they started looking for a transporter.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your review! We appreciate your business! Warmest Regards, SGT Auto Transport!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Feb. 1, 2022

    They were responsive and they found a truck very quickly. During the shipping process, they stayed in contact the whole time. The trucker was very easy to work with as well. The payment system was all very easy.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your review! We're so happy to read your feedback! Warmest Regards!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 31, 2022

    It was hard to get in direct touch with a live person. It was more like an automated email service. That could have been a little better. I was trying to get ahold of somebody to verify that the driver put wrap on the windows because the windows weren't installed and it was raining. But I couldn't ever get a callback so the vehicle got rained in for seven days while it was being transported.

    The driver was in contact with me the day before the day of the delivery. He couldn't make it into the neighborhood so I had to rent a U-Haul trailer and meet him at a parking lot. Also, they bumped me 150 bucks because of storing parts in the car, which makes no sense. The truck was inoperable. It had loose door interior parts. I asked if I could get some lockable bins then ratchet strap them to the bed so that way, it wouldn't fly out. They said, “No. You can put it inside the vehicle but it's got to be below the window line.” That is understandable so if they hit something, it doesn't fly out. I said, “I don't know if it's all gonna fit inside of there because it's a little standard cab old truck so there's not a whole lot of space." They said, "If the driver has to take the bins out and store them in their sleeper, it's gonna cost money.” He didn't have to do that, but they charged me extra. Nevertheless, I’d recommend SGT Auto.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We apologize for the inconvenience! We are known for our attention to detail and strive for ultimate customer satisfaction. We appreciate your feedback and your order will be audited to improve the quality of our service!

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Jan. 30, 2022

    I had went with another company but they were giving me the runaround. So I contacted uShip and uShip hired SGT Auto. They said they got a guy and told me the day and time they were picking the vehicle up. The driver was there and picked it up. They gave me a window of delivery and delivered it early. It was great with SGT Auto. There was a $50 difference than the other rate but was totally acceptable.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We value your time and your business! Warmest Regards!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2022

    We chose SGT Auto because they provided a similar service to everyone else, but it was up to 100 bucks cheaper than the next lowest-priced guy. It was pleasant with them and they were helpful. They had a similar price to the next best guy. We asked for some sort of a discount so that we could make an easy final decision based on price and they were willing a $150 discount to the initial quote they had offered.

    They picked up the car and about 48 hours later, they called us. We had asked them to call us an hour ahead of time and they ended up calling us about 30 minutes ahead of time, which was fine. The guy pulled up to the front of the house. They wanted to confirm who I was and which vehicle we had. Then they offloaded the vehicle right there on the street in front of my building. SGT Auto has great service, quick delivery, and best price amongst all the vendors.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

    Verified purchase
    Customer ServicePriceStaffRatesCommunicationTimeliness

    Reviewed Jan. 28, 2022

    SGT was great. I always get three prices, and they were by far the best price. Also, based on all the reviews I read, they were legit. They told me that what they originally quoted me was only good for a week, and it was gonna be $50 more. Then they called me and said they’d get a driver on it within three or four business days, and they’d keep me posted. They called me on a Friday or Saturday and said they had a driver that could pick up that day and have it at the delivery location the next day but it was gonna be $50 more.

    I texted the driver to see if he had a timeframe. He was driving and didn't respond. But we knew it’d be some time that day. We were able to communicate with him, but he didn’t speak a lot of English. He was super nice and did his job very well. The price ended up being $100 more than the original quote. But even at that, it was still cheaper than any other company I called.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We are happy to hear you’ve had a positive experience! We appreciate your business!

    Verified purchase
    BillingTimeliness

    Reviewed Jan. 27, 2022

    We have a car that was repaired in Utah and SGT picked it up. It was delivered the next day morning to LA. They changed the bill and put $200 more but it was okay. We're happy to move the car back with them.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 26, 2022

    My wife thought the pricing was good. The representative, Leonard, was excellent, amazing, and communicated very well. He made sure that if we had any questions, he was open for communication. The time frame was better than anticipated.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Jan. 25, 2022

    We liked SGT Auto Transport's prompt response, the price negotiation, and the delivery. SGT was able to find me a driver the next day. They were able to help. The communication was good. The driver let me know the day before where they were. And the day of the delivery, they called me a couple of hours before. So, it was a very good experience with SGT. I would highly recommend them to anybody who wants to ship a vehicle.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Absolutely great review! Thank you! Our team is happy to learn that your transportation went smooth! We value your time and your business! Regards!

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 24, 2022

    SGT Auto Transport was communicative. The driver was professional and gave me updates along the way. The guys got here fast so we were happy about that.

    It was a fair price, especially being so last minute. The only thing is, the pickup day ended up being a lot later than originally estimated, which for me wasn't a big deal because I was working from home. But someone else, it might have been a bit of a pain if we were expecting them first thing in the morning and they ended up not coming until the evening. Other than that, it went really well.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thanks for leaving a positive review, and mentioning our service! The team here is so happy to read this review! Feel free to use our company again!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 23, 2022

    I had excellent communication. Any questions I had, SGT Auto Transport answered them for me. I had to push out my date for them to pick up my vehicle. So, they assisted me with that as well. From the date of pickup, they got it here in three days. Everything was straightforward. Also, SGT was the cheapest. Go for it.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing this! Our team is happy to learn about your experience! Thank you for your trust and business! Regards!

    Verified purchase
    Staff

    Reviewed Jan. 22, 2022

    The process was pretty good. The driver communicated really well with us.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for leaving us a 5-star review! We appreciate your business!

    Verified purchase

    Reviewed Jan. 21, 2022

    I booked my shipping through uShip and they dealt with everything. The process was very good and I would highly recommend SGT.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We are happy to hear you’ve had a positive experience! We appreciate your business!

    Verified purchase
    TechPriceRates

    Reviewed Jan. 20, 2022

    SGT was local where I was living at the time and they gave me a straight-up quote. They told me what it was going to be and they made me feel comfortable giving them my brand new car and send it across the country. They contract with the vendors, the shipper, and the shipping company, and we had a mutual location with the dispatcher company itself to pick up the car. The dispatcher communicated with me on a daily basis every 12 hours letting me know what date, time, location, and it made it in time exactly. The shipping was perfect and it was good for the price.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thanks for leaving a positive review, and mentioning our service! The team here is so happy to read this review! Feel free to use our company again!

    Verified purchase

    Reviewed Jan. 19, 2022

    SGT had good service. It was very simple and easy to connect with them.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

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    SGT Auto Transport Company Information

    Company Name:
    SGT Auto Transport
    Address:
    80 Orville Dr, Ste 100
    City:
    Bohemia
    State/Province:
    NY
    Postal Code:
    11716
    Country:
    United States
    Website:
    sgtautotransport.com