Route 66 Extended Warranty Reviews

2018 Q50r400.. The first and only time (so far) I had to use 66 warranty was when my AC went out.. Took it to Infiniti Dealer and they pretty much took care of the paperwork process with 66.. I did have to pay "out of pocket" for the diagnostics of the problem is why I gave 4 stars and not 5..

So far so poor. Route 66 was sold via my credit union as a comprehensive plan that would cover my low-mileage vehicle as if new. This is not true! As there is an undocumented necessity for a recall on coolant temp gauge by GM. The full cost is mine to pay. Not happy why did I buy this plan if it covers nothing! A quick search of the internet before bringing my car in for the needed repair the web said it would be covered. Obviously not!

I purchased this warranty through my credit union. It has covered nothing that I’ve needed help with! I’ve had to pay out of my pocket for most of my repairs!!

When I purchased my 2018 Ford F 150. I was sold the extended warranty and was told it is bumper to bumper with no exceptions. I took my truck in and now they say they will not cover any warranty that needed fixed. They do not cover warranty and they do not cover warranties that have sensors in The gas tanks. This has been very displeasing and was told there were no exceptions. I would not suggest any warranty thru Route 66 due to the falsehood of the advertisement of what coverage is said to be compared to what is actually covered.

I bought the extended warranty for a jeep overland... My car had issues maybe a month after I got the warranty.... My rear differential went out.... They refused to fix.... 5000$ later... A year after that my parking brake lights and check engine lights came on ... Brought to shop. My wheels have sensors in them that needed replacement... Again they refused to cover repairs!! I will never purchase another warranty from these people. They pick and choose what they will cover or not!! I felt like it was a 2000$ scam ... I got roadside assistance thru my car insurance. I think that's the only thing I didn't have to pay for.

I purchased the Route 66 (MAINSTREET) extended warranty through my credit union that also financed my 2020 Palisade Limited. I took my vehicle for a routine oil change and my shop advised me of oil leaking from oil filter housing and gasket, as well as the passenger side axle and boot. I called and verified my coverage and they said they would over the items (no deductible), and my shop called for the claim. Long story short, they covered about $800 of the $1,000 of the total bill. (Never knew gaskets would be covered.) They paid their portion of the bill the same day the claim was initiated. I can't say anything negative as of now about my warranty through Route 66 and my experience thus far.

Do not purchase this warranty. I had highest package available and they refused to pay anything. We will cover this but not that. Ended up being engine only but we won’t cover it because that’s a Chevrolet problem. Chevy covered 90 percent 66 wouldn’t cover rest of 1200.00 balance. Truck was one day out of Chevy warranty. Why would you buy this coverage? That’s what it is for to cover stuff out of warranty. They were rude and unhelpful. Make sure of the trap if one part that they cover fails and causes engine failure they won’t cover engine. For example injectors fail and they cover new injectors but injector failure ruins engine. They won’t cover engine? Still waiting on prorated refund.

Please be very careful when doing business with this Enterprise, my bad luck is that my ENT CREDIT UNION sold me this extended coverage on my Jeep. Long story short my jeep got contaminated fuel mixed with diesel (unfortunate event in Colorado at many gas stations). I towed my jeep to Autonation Jeep, I called my insurance STATE FARM which by the way amazing enterprise!! They paid for everything that was related to fuel contamination. Leaving me additional bill of almost 10k. Reason state farm denied because additional work whole bunch was not contamination related.

I have been without my vehicle for over two weeks because Route 66 Warranty/Auto Services Company Inc. cannot manage basic logistics. My claim (**) was authorized for a rebuilt transmission, but the company has now 'lost' two separate shipments. ​The first unit vanished in transit. The second unit was supposedly delivered today but was sent to the wrong business because the driver 'couldn't locate' a major AAMCO franchise in Boise. My claims adjuster, Justin, has been unable to provide a resolution other than 'ordering another one' and waiting.

Terrible. Do not waste your money. Ended up paying $1500 to get my car out. Not for califonia mechanic hourly rate. And why don't they refer you to mechanic shops that they work with. I had a hard time finding a shop that took this MBI insurance. Don't waste your money. Go with the dealer warranty. That's the real warranty. I don't know why the credit unions recommend this fraudulent company.

While they have fixed some items it took request of arbitration. They have a lot catch 22 items that you find out when you make a claim. Have had 2 contact agreements on two cars and they get worse each time. I highly recommend Endurance for better customer satisfaction.

Check engine light was on causing the remote start to not work. Called them and was told it was covered and to take it wherever to get it fixed. They said it would be no problem. Everything sounded great until the place I took it to called and said that Route 66 was not going to cover it because it was a purge valve. So I’m out a $150 diagnostic fee that I was willing to pay thinking that Route 66 was going to pay for the parts and labor. This place is dishonest and deceiving. Buyer beware and stay away from this scam!

Scam!! Do not waste your money on this warranty!! I have a Lexus and the engine light came on so I took it to the dealership and they said it needs a transmission. With a Lexus if a component goes out they can’t just fix one part. They have to replace the whole Transmission. So when Lexus sent the codes it pulls to Route 66 they came in with their loopholes and denied the claim. Said that’s a part, not a transmission even though Lexus said that’s not how it works with their engineering!! It’s been a battle, and they will not budge. What a waste of money! The whole point of buying this warranty is to have coverage if something goes wrong!! I will do everything I can to save someone from wasting their money with this company!! Do NOT fall for this Scam.

Worst extended warranty program out there, customer service is nothing but someone saying declined to pay... They do not honor the contracts that they sell .. Don't ever pay for this service. Don't waste your time or money.

I just got off the phone with a company called Route 66 which is an extended warranty company. I spoke with a very rude man their name Jay. He told me that they will not cover pre existing conditions to my vehicle. There was no pre-existing condition. I just put my vehicle in the shop and we found out today through the mechanic. What is wrong with it? But my warranty company Route 66 is refusing to pay to get it repaired.

Bought the 3-year warranty only because I bought a 130,000-mile vehicle and thought engine or transmission would need work later down the road. The warranty did not cover my engine work because of page 2. I changed my own oil. I didn't know I'd be punished for changing my own oil. Take your oil to the shop, keep the receipts. They never paid for anything.

Had a catastrophic transmission failure. 1 person says, "Yes everything is covered and will send you a check asap." Then the mechanic has proven all codes to verify and they are still fighting it several months later and refusing to pay. DO NOT use this company! They will try to get out of paying the warranty! We are suing the company next over it!

If I could rate it as zero stars I would. Had Route 66 Extended Warranty a few years. The motor on my truck went out & they denied it saying there was no oil in it. This truck has had faithful service done by a dealership the entire time I have had it. It is a 2019 & notifies if there are issues right down to the tire pressure. The dealership even confirmed there was oil on the dipstick. What an excuse they had & stuck me with a $10,000.oo bill. NEVER will I ever recommend Route 66 extended warranty!

Not a good experience. Took my 2021 Chevrolet Colorado to the dealer because at night I was not able to see the climate control buttons. Route 66 response was they don’t cover lights. The control unit had to be replaced. The dealer gave me the original part. I took it home only to find the unit had no bulbs and the lights I was seeing came from the circuit board that controls the HVAC system. Since the HVAC system still worked Route 66 would not honor the claim. I am out $324.59.

This company is a scam!! I bought the warranty for a peace of mind on our used vehicle purchase, 3 months after owing vehicle we had a check engine light come on and started running rough, we took the car to Pepboys who said it was low on compression, so we contacted the warranty company and they sent their own adjuster out, after week of waiting they informed me they would not cover the cost of repairs due to the head being cracked, now I'm not sure how they determine that by just looking at an engine but told me it was preexisting and they would not cover any cost, I would not recommend this warranty company to anyone, I wish I would have read the reviews before purchasing the warranty.

I currently have Route 66, purchased through credit union auto financing. I have used them twice and I have not had a negative experience per se. I bought my used vehicle November 2022. May 2023 my car overheated while travelling. Went to a local shop and was told that I had lost over 1/2 of my coolant. Shop topped me off (no charge) and I carefully made my way back to Tallahassee, FL. Had car towed to dealership and it was back and forth between the dealership and Route 66 to finally Route 66 agreed to cover the engine replacement (not after me having to submit maintenance records). I ended up paying roughly $2100 and Route 66 paid the rest. Fast forward to August 2025, my car starts skipping really bad. Took it to the dealership and I was told I needed the torque converter replaced. Dealership called Route 66 and they (Route 66) only paid about $1700 and I had to cover $2100 balance.

If I could give a ZERO I would!!! Bottom line: DON'T Waste your money!!! This warranty is a piece of shit and a rip off!!! Credit unions should be shame too!!!! For telling me to get it! Must be something in it for them!!!! I'm mad as hell!!!

Denied a claim due to a "preexisting condition" on my used car we just bought from a dealer. Drove 600 miles and they denied the coverage, and the person that we spoke to was so rude and unreasonable.

I purchased the extended warranty with Route 66 from my credit union back in June or July of 2024. I took my vehicle to the dealer for an oil change and was advised my car needed $2800.00 worth of additional work. My car apparently needed the front-end tie rods replaced, the transmission pan needed to be resealed, the front-end brake caliper was leaking, and the replacement of transmission oil cooler. I informed the person handling my car that I had the extended warranty and provided the information needed to start a claim. Well, the tech calls me back and informs me that none of the work needed for my car is covered because it was a "in-shop" find.

Route 66 is a horrible extended warranty. I do not recommend it to anyone. Horrible customer service and they don’t grant what the policy covers. My vehicle was in a shop three times in one year for major mechanical issues and Routine 66 was no help. I don’t know what the point of having extended warranty if they’re are not gonna help. I was out of pocket thousands of dollars without their help on items covered by their policy.

I bought the best warranty Route 66 offered. I was told it was bumper to bumper including the drive train. On a trip in early 2025 going down I-95 in Georgia, in our Nissan Murano the motor suddenly stopped. It was very cold and we had no idea what happed but the car would not start. It took Route 66 over 4 hours but eventually we were towed to a Nissan dealer. A long and difficult story made short follows: The radiator had blown which leaked out the antifreeze which overheated by engine thus warping the block. There are no overheating lights on the car, only a small gauge at the bottom. According to Nissan the motor was destroyed and needed replacement. After the damage info and claim was sent to the Route 66 rep he became extremely rude and raising his voice saying that I need to listen better.

Purchase this warranty through my credit union when I purchased my 18 Chevy Traverse. Within 30 days, my car needed a rearend replaced. I called Route 66 to verify if it was covered and ask what repair shop I needed to bring it to. They said Pep Boys. I asked if going to the Chevy dealer was ok and they said yes. The dealership told me that Route 66 would only cover a used part and the dealership would not install used parts. Route 66 account manager was rude and told me that the contract clearly states they have the right to pick "new, used, or aftermarket parts" and to find a different repair shop. With that statement, it makes me wonder when would they ever pick a new part.

HUGE RIPOFF!!! It's simple, paid $1800 when I purchased a vehicle in 2021. Paid the vehicle off early in 2025. There was only $832 used while owning the vehicle. They claimed that I used 80% and the cancelation fee is $25. We traded the car in and canceled the policy. They make excuses to illegally keep your money and that's how they work. THEY'RE CORRUPT AND THIEFS!!!

This is the worst company I've ever had the displeasure of dealing with. I got my extended warranty on a 2015 Kia through my credit union, so I figured it would be substantial. Wrong. I had the car 1 yr almost to the day and then my engine failed. After some research we found that Kia has recalled the engine on the year before and after, as well as the other engine model for my year, but not my specific model. I tried pursuing a goodwill replacement through them, but we all know how that goes. So I turned to my extended warranty. Keep in mind this happened in April 2025, it is now August 2025 and I still do not have my vehicle. It took them 2 months to approve HALF of the cost of repairs, even though the engine is listed explicitly in my coverage agreement.

I purchased this warranty through a credit union, thinking it was “good bumper to bumper” warranty….Boy I was wrong! This warranty company is a scam at best! Do yourself a huge favor and don’t waste the money because it’s worthless! Horrible coverage and there is no “bumper to bumper” warranty. My daughter purchased a warranty through Endurance and they just approved $9,000 in repairs on her vehicle. Route 66 wouldn’t cover a module that was $1,600….paid way more than that for the warranty! Please please please beware of this company!