Route 66 Extended Warranty Reviews

Denied a claim due to a "preexisting condition" on my used car we just bought from a dealer. Drove 600 miles and they denied the coverage, and the person that we spoke to was so rude and unreasonable.

I purchased the extended warranty with Route 66 from my credit union back in June or July of 2024. I took my vehicle to the dealer for an oil change and was advised my car needed $2800.00 worth of additional work. My car apparently needed the front-end tie rods replaced, the transmission pan needed to be resealed, the front-end brake caliper was leaking, and the replacement of transmission oil cooler. I informed the person handling my car that I had the extended warranty and provided the information needed to start a claim. Well, the tech calls me back and informs me that none of the work needed for my car is covered because it was a "in-shop" find.

Route 66 is a horrible extended warranty. I do not recommend it to anyone. Horrible customer service and they don’t grant what the policy covers. My vehicle was in a shop three times in one year for major mechanical issues and Routine 66 was no help. I don’t know what the point of having extended warranty if they’re are not gonna help. I was out of pocket thousands of dollars without their help on items covered by their policy.

I bought the best warranty Route 66 offered. I was told it was bumper to bumper including the drive train. On a trip in early 2025 going down I-95 in Georgia, in our Nissan Murano the motor suddenly stopped. It was very cold and we had no idea what happed but the car would not start. It took Route 66 over 4 hours but eventually we were towed to a Nissan dealer. A long and difficult story made short follows: The radiator had blown which leaked out the antifreeze which overheated by engine thus warping the block. There are no overheating lights on the car, only a small gauge at the bottom. According to Nissan the motor was destroyed and needed replacement. After the damage info and claim was sent to the Route 66 rep he became extremely rude and raising his voice saying that I need to listen better.

Purchase this warranty through my credit union when I purchased my 18 Chevy Traverse. Within 30 days, my car needed a rearend replaced. I called Route 66 to verify if it was covered and ask what repair shop I needed to bring it to. They said Pep Boys. I asked if going to the Chevy dealer was ok and they said yes. The dealership told me that Route 66 would only cover a used part and the dealership would not install used parts. Route 66 account manager was rude and told me that the contract clearly states they have the right to pick "new, used, or aftermarket parts" and to find a different repair shop. With that statement, it makes me wonder when would they ever pick a new part.

HUGE RIPOFF!!! It's simple, paid $1800 when I purchased a vehicle in 2021. Paid the vehicle off early in 2025. There was only $832 used while owning the vehicle. They claimed that I used 80% and the cancelation fee is $25. We traded the car in and canceled the policy. They make excuses to illegally keep your money and that's how they work. THEY'RE CORRUPT AND THIEFS!!!

This is the worst company I've ever had the displeasure of dealing with. I got my extended warranty on a 2015 Kia through my credit union, so I figured it would be substantial. Wrong. I had the car 1 yr almost to the day and then my engine failed. After some research we found that Kia has recalled the engine on the year before and after, as well as the other engine model for my year, but not my specific model. I tried pursuing a goodwill replacement through them, but we all know how that goes. So I turned to my extended warranty. Keep in mind this happened in April 2025, it is now August 2025 and I still do not have my vehicle. It took them 2 months to approve HALF of the cost of repairs, even though the engine is listed explicitly in my coverage agreement.

I purchased this warranty through a credit union, thinking it was “good bumper to bumper” warranty….Boy I was wrong! This warranty company is a scam at best! Do yourself a huge favor and don’t waste the money because it’s worthless! Horrible coverage and there is no “bumper to bumper” warranty. My daughter purchased a warranty through Endurance and they just approved $9,000 in repairs on her vehicle. Route 66 wouldn’t cover a module that was $1,600….paid way more than that for the warranty! Please please please beware of this company!

Route 66 will not cover anything, just taking your money. I advise people not to go thru Route 66. Route 66 takes long to get answers or service. People are paying for no coverage, they come out with ridiculous reasons not to cover or pay. I would not even give them a star if I could.

Now it's been ten years but when I did have a warranty with them, they covered everything I needed no questions asked. Subaru OB 2005 wheel bearings failed about every 15k, they replaced them 3 times, no hassle. Just had to pat tax. I'm hoping they are as trustworthy as they use to be, about to get another warranty for peace of mind.

Route 66 Extended Warranty company is a complete scam. I have an extended warranty on my F150 that I had for under 2 years before I started having issues. I parked my truck until I could get it to the shop. The issue was my engine. When I took it to the shop it was 6 quarts low on oil. I have gotten all oil changes and routine maintenance. Route 66 stated that it did not make a difference because it was still low on oil. The oil needle never moved and I had no way of knowing it was low on oil. I have paid for the warranty and it is not worth the paper it was written on. I have had a rental car for almost 3 weeks waiting for them to see the light but corrupt is corrupt. They are in the business of making money not doing what is right. Please use a different company. I wished I would have known this beforehand.

God will deal with these types of people! I hope he covers you preexisting conditions. Would never recommend this company at all. This company is a waste of time and money. Route 66 is a scam. Do not buy.

Don't waste your money on this warranty. It does not pay for anything. If your vehicle has any coverage from the maker their coverage starts after that runs out so if your vehicle has 100,000 miles warranty from the maker and you buy their service for 120,000 you only get 20,000 miles in warranty. Read the paperwork they give you. If you buy a car with 10,000 miles you're paying them for 90,000 miles that they won't pay for anything. I paid $1769.34 for 20,000 miles of service.

I always buy the extended warranty. It gives you peace of mind. You can only hope that whatever breaks down is covered. They have only fixed one thing out of 5 times to the shop. I would suggest putting the money you would pay for the warranty in a savings account. At least you you know there will be some help.

My vehicle was put in the repair shop in mid-October 2024 & the claim was emailed to Route66 immediately. After several failed attempts, the shop had to reach the adjuster by phone I finally had to make calls to the adjuster & inquire why the repairs had not been approved. The adjuster immediately phoned the shop & approved the repairs after THREE weeks of ducking & dodging calls. After it was discovered that additional parts needed, the adjuster never responded. The repair shop repaired my vehicle & returned it to because they refused to keep me waiting on a response.

My experience has been terrible with Route 66. My truck has broken down twice from the exact same issue. First time I was charged $990 for brakes they don't cover even though they failed due to axle breaking not wear and tear. This time I'm awaiting a answer after weeks of waiting with no vehicle. I'm not sure what's to approve. The dealership didn't fix correctly the first time and they admit it. LOL. Very frustrating.

On 13 January, 2025 Route 66 denied my claim on a fuel delivery system issue. They stated it was an uncovered emissions issue. The problem is a fuel system issue associated with the fuel tank. The coverage I purchased was stated to be bumper to bumper. I now have to pay out over 800.00 to repair my vehicle. I found out from consumer reviews the following:

If you truly want peace of mind, this is the warranty for you! I’ve had several costly mechanical issues with my 16 Sierra and they’ve covered every single one of them no problem! This warranty has saved me more than $5,000.00 in repairs! Glad I went with the Easy Street plan by Route 66! You will be too!!

They deny everything. We bought this for our trailer and bought the enhanced cover everything coverage and so far they have denied every single claim. We used traveling mechanics they recommended when we were not near the deal service center. All 3 times claims denied. When we are at the dealer getting the trailer serviced they deny every aspect of our work external or internal. No matter the repair needed somehow it is not covered with little to no explanation provided as to even why it is being denied.

I purchased extended warranty since I bought my vehicle. Claim denied because they think transmission had a pre-existing condition of breaking down. It a used vehicle. Everything that will break down will have a pre-existing condition.

I had my car “repaired” or better yet not repaired by a shop. The warranty covered the repairs BUT the car was never actually repaired! The warranty company keeps giving me no choice but to go back to the same shop or pay for the repairs out of pocket and have no interest in pursuing the shop in question. This had been going on for over a year now! Do not spend your money on this warranty! They declare that they can’t even give me notes on the times that I have called them and what was said. RIDICULOUS!

Route 66 is horrible. Avoid like the plague. I am now ready to get my repossession started and be $22,601.64 - IN THE HOLE -since Route 66 refuses to do anything or take any sort of ownership for a car I’ve only had ONE year w zero claims, and the engine is totaled by a COVERED ITEM UNDER WARRANTY (head gasket). The car is not old. It is a 2015. It does not have a lot of miles. 70,000mi. I have only had the car one year. And Route 66 refuses to do anything.

Bought the warranty from Route 66 and my vehicle was totaled. They said they didn’t owe any refund, and even charged a cancellation fee. Which is ridiculous in its own right. I don’t recommend this company at all.

Almost at the end of my extended warranty policy, I never made a claim, never needed to thank god. A few weeks ago check engine came on and the car started running rough. Took the car to dealership, it was the transmission. They got in contact with Route 66, explained to them the situation, due to supply issues there was no remanufactured transmission available for my car.

First of all I personally feel Warranty Companies and product warranties are a big rip-off. That being said, I have some input that might be helpful to someone. I had the Car Shield Extended Warranty. I am getting up in age and figured it might be helpful for my wife if and when something happens to me. I told them I wanted to best policy. Well, came time to test it out. I took my wife 2011 BMW 535iX in to the BMW dealer for a bad oil leak on the valve cover and oil filter adapter.