How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Protect My Car Reviews

Out of business
4,948,604reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

Filter by Rating

  • (2,243)
  • (767)
  • (488)
  • (238)
  • (398)

Popular Mentions

    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 28 Reviews 3830 - 3980
    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Dec. 5, 2015

    The auto warranty provider I had before didn’t really do what they said they would. They were good on holding up their end on the client. But on the other hand, there were certain things that they said they would cover and they didn’t so I dropped them and I ended up getting rid of the car that I had. It was near on getting on up that mileage and I was like, “Things are gonna start breaking down here soon.” So I shopped around and first saw ProtectMyCar. I browsed through their protection plans then I got them. They worked to make my payments more affordable. And even when they were in my card a couple of times, they still had, it came back, but I never made it to the bank. Then they called and gave me time to get my money in the bank and make my payments. I've used them for a tire sensor and transmission which were covered in the plan. Overall it was a pretty good experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We do make the plans affordable for the people who need them most, folks on a budget, and work hard to make the premiums easy for every budget. It is all part of doing the right thing, not just doing things right.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your great comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 4, 2015

    I'd recommend ProtectMyCar to a friend. They called me a couple of years ago and we got extended service on the car from them. Submitting a claim has been alright and our experience with them has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments.It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if your friends might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Dec. 4, 2015

    When the engine had been going out in my car ProtectMyCar wanted to see its records. I understood they want to see records of maintaining the car as far as oil change and stuff but they said that I had to go to to a reputable place and have an experienced technician work on the car. I'm a BMW master technician and I feel that I have more than enough qualifications to do oil changes on the car. And I do keep the receipts when I did the oil change. So it went back and forth for a little bit and they finally said, "Well, that would be okay". The other problem I had was they didn't want to cover you when you've got to change the oil, coolant and some fluids which I didn't understand because I deal with extended warranty companies all the time and most of them cover fluids because you're going to lose fluids whenever you're doing a good job like that. So on that aspect, some things could be better.

    And then the transmission went out in it a little later. At first they said they were going to deny the claim because the service had never been done and I had to contact GM, talk to them and have them fax over paper stating all the services were due. Then it showed up on my end that the service was done when we bought the car, the car had 113,000 miles on it when I first purchased contract with them.

    In my opinion services that are done prior to me getting the contract should essentially be null and void. Like if the service is due on 100,000 and I didn't get the contract till 115,000, they can't hold me responsible for what should have been done at 100,000 because that was before my contract even started with them. But eventually, they ended up covering it because I have the letter from GM stating that the service was done ahead of time and they were able to finish. Overall, ProtectMyCar haven't been bad. It's just a small thing that I wasn't happy with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we appreciate your taking your time to provide them
    It would seem from your comments that you were not happy with the questions claims asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after. Now that the complete record is in our file, we will not have to ask about those records again.

    Thank you again for your comments. Please let us know if we can be of any help.

    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    I use ProtectMyCar's maintenance and rental services all the time. I just call in and there'd be no problem. I simply bring my car to the dealership and their staff calls ProtectMyCar to file a claim for me. They always had a good response and got everything settled. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Dec. 3, 2015

    I had some trouble last time with our car due to transmission. It was down for 32 days before I got it fixed because of the parts. I had trouble with them going back and forth about the parts so we had to rent a car for 32 days. But other than my last experience, it has been good. I'm glad I purchased my warranty from ProtectMyCar. Overall, it's a nice deal.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We also appreciate you're being a policy holder since February of last year.
    We are very pleased to have helped you with all five repairs during that time and we look forward to helping you in the future when you need help.
    We know the last repair was fairly extensive and took the shop longer to complete. Thank you for your patience while we made sure the repair was done correctly and completely.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 3, 2015

    I usually submit a claim with ProtectMyCar.com on the phone and I recommend them because when I had a problem and my car was in the shop, they took care of everything and covered whatever they cover for.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 2, 2015

    I've been satisfied with ProtectMyCar. They've been timely as much as they could be. Although the mechanic had to argue with them about my air conditioner because the compressor went out. They ended up replacing it, but the mechanic had my vehicle a couple of days longer than he would have had to until the replacement was done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    A review of the repair shows that the only question we had was correctly invoicing the repair costs. It did take the shop a day to get the correct invoice to us and we promptly issued payment in full. We so apologize for any inconvenience this caused you.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 2, 2015

    I only had one claim with ProtectMyCar since I've been with them all this time and I wasn't very happy. Something happened to my Chrysler 300, I took it to a shop and once they found out what was wrong, they called ProtectMyCar and it took forever to okay it and so I told them, "I need to get my car back this afternoon." They said, "Well, what you wanna do? You have an account with us." So I said, "Just fix it and whatever bill, put it on my account and then I'll come. When you get it ready, call and I'll sign for it."

    Then just a couple hours after that, someone from the company called me and told me, "We were gonna take care of it but you know the law - Don't let them put nothing on your account because you have extended warranty." I said, "I can't wait all day and a half on you guys in making up your mind what you wanna do." I paid them all on time every month so I was very dissatisfied with it. I had a few other things that happened. Then the dealership told me, "Your extended warranty should cover it. Don't worry about it." They fixed it. I'll write them a check for that. They didn't treat me right and I wasn't happy. I don't like them. I'll wait until the contract expires and then I'll move on up somewhere else. I won't recommend it to anyone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments on your experience with Protect My Car.Com. We appreciate your providing those comments and we also appreciate that you have been a loyal policy holder since July, 2013.
    A review of your claims history shows that we paid out $272 for an alternator repair on 2-7-14 and $295 for your fan motor repair on 2-20-15. Your last repair was to the water outlet housing. We received your call at 12:30 in the afternoon letting us know that you were taking the car in for service. We made three calls to the shop requesting the estimate and diagnosis and kept you up to date on our efforts. We finally received that estimate at 3:30 pm. That is not an overly long time for the shop to make sure of the diagnosis and the proper repair. We understand you were in a hurry, and that you went ahead and paid for the repair yourself. However, we were not the cause of the 3 hour delay. Remember, the policy includes rental car benefits to help you with any future time crunch. Just let us know so we can help you with those needs in the future.
    We hope you see how much help the policy has been to you and how much help you will get on future repairs.

    Again, thank you for your comments. Please let us know if you have any questions.

    No response received
    Verified purchase
    Claims Handling

    Reviewed Dec. 2, 2015

    ProtectMyCar sent me something in the mail and I decided to go with them because they have the interest in me and my vehicle. It was a good way to start. I've had no problems submitting a claim with them. I take my truck to Ford and they have done my front seat and other things. The hundred dollar deductible works and they've taken care of everything else. I totally believe in ProtectMyCar. They have been excellent with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you again for the great comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 1, 2015

    My claim worked out in the end. It just took a while to get everything going. I couldn't get people from ProtectMyCar to call me back. They said my mechanic had to submit the claim but when he submitted it, it took three or four days for them to even contact my mechanic back. I found out later after everything has been done that they were supposed to provide me with a rental car. It was four days without my vehicle but I didn't know that at the time. Nobody talked to my mechanic. But in the end, it got paid for, and that's all I cared about.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We do, in fact, provide rental car benefits as part of your coverage as explained in the policy booklet. Please do not hesitate to request that assistance when you need it as part of your covered repair. We are more than happy to help you with that as well.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

    Reviewed Dec. 1, 2015

    I have had to deal with ProtectMyCar once and it wasn't the best. We got the paperwork but there was no communication from the representative from Precision who we were dealing with at that time. We took the vehicle to the dealership for them to do a diagnostic test because we didn't know what was wrong with it. The dealership was like our lawyer defending us against the representative. He won't talk to us if we had any questions and never returns our call. Another gentleman who answered the phone was more helpful than him. We were only able to communicate with him through the dealership personnel. It was tough and it was extremely inconvenient, we weren't comfortable with the whole situation.

    The issue was resolved and we got our vehicle back a week later. Majority of that timeframe was waiting for Precision to make a decision if they were going to cover our claim, which is what we got the warranty for. I understand if we beat the car up but we didn't. It's for family driving back and forth, from A to B. I wasn't happy at all with the whole representation from them and I would not recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on your policy. We appreciate that very much. We are disappointed that you feel the claims process was an inconvenience to you. The fact is that within three months of taking the policy out we paid over $3,100 to get your vehicle repaired. That was after you had only paid in a little over $300 in premiums. Not a bad deal by any means and we were glad to have assisted you that much.
    We hope that on reflection you will see how important the coverage has already been to you and that a small delay in getting the repair done was well worth the savings.

    Thanks again for your comments. Please let us know if you have any questions.

    No response received
    Verified purchase

    Reviewed Dec. 1, 2015

    I want to cancel my warranty with ProtectMyCar. When they sold it to me, they explained that I would be able to do a free oil change and free alignment with my car. I needed an alignment so I took my car to the shop. Service rep said something has to be wrong with my car, it has to have a certain amount of damage for me to get an alignment. When I bought the warranty, sales rep didn't explain it like that. I don't know what else he might've said that might not have been true. I have to wait to find out if he told me the wrong things.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. It is unfortunate that you feel the policy was of limited benefit to you. A review of the policy shows that you took out the Ambassador Premium policy in March 2015 and that we processed your claim for an oil change for over $100. We are sorry that you feel the benefits were not as much as you expected. The policy does include three free oil changes and two tire rotations per year, but does not include front end alignment, nor does it cover repairs from damage to your vehicle that would otherwise be covered by your automobile insurance. We regret that you did not fully understand the benefits described in the policy you received in March. We will be in touch with you directly to assist you.

    Thank you again for providing your comments.

    Resolved outside ConsumerAffairs
    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Dec. 1, 2015

    ProtectMyCar was more affordable compared to others and they covered everything except oil change. The car dealership submitted a claim on our behalf. They were pretty quick so, it wasn't a bad experience. They needed the description of work that needs to be done. The only thing that I don't like is they want it itemized. If I needed all things in bulk changed or two things done at the same time, they don't like that. They want to see to it it's different invoices for everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate that very much.
    We also appreciate the fact that you have been a policy holder since August of last year.
    We do ask for itemized invoices for work performed on our customer's vehicles. We have been providing this service for customers for a long time and we know from experience that an itemized invoice makes sure that all required parts are accounted for and that the repair was done right the first time. There would be nothing worse than having to make a trip back to the shop after a few days or a week to get the repair re-done correctly. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We hope this helps you understand how we protect your best interests when you need repair work done. We look forward to helping you again when you need us.

    Again, thank you for your comments. Please let us know if you have any questions.

    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 30, 2015

    I maintain my car but it had about a hundred and forty seven to forty eight thousand miles on it. The chance of something needing to be replaced is possible in the next seventy five thousand miles, so I decided to give ProtectMyCar a try. One time, the dealership submitted a claim to them. I understand that they kind of have to be a little hard nosed and I'm sure they get a lot of people that try to have pre-existing issues taken care of. But after the dealership dealt with them and told them that they see my car every three thousand miles because I do a lot of driving, the company was rather surprised that the auto had been that maintained. So after they received that it wasn't a problem.

    Initially, ProtectMyCar wanted a significant amount of money upfront, and then I started monthly payments. But after talking to them, I only had to put a hundred dollars down and my payments are around seventy eight dollars a month, which I thought was reasonable. Adding to that, their staff was really friendly on the phone, which is always a plus. They weren't pushy, and I don't like people that try to push me into something because that really makes me crazy. They've been good to me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Knowing that you take such great pride in your automobile and hearing what your service manager had to say about how well you maintain it made us want to work that much harder for you. We were very glad to have covered you on that repair. We will be here for you too when you need us again.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your much appreciated comments.

    Verified purchase

    Reviewed Nov. 30, 2015

    Making payments to Solace is fairly easy since we're doing automatic draft. They're most fairly professional and bearing when I have some other problems with the car itself. The times I talked to them, they all have been extremely professional even though my case has been difficult.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We very much appreciate the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We were happy to have helped with the brake pressure modulator repair and to have made sure that it was done right. In our opinion, being professional means giving each policy holder the respect and attention they deserve and working through difficult repairs until they are completed correctly.
    It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 30, 2015

    I chose ProtectMyCar over other extended auto warranty providers because the salesman who was selling it was good. It was easy to submit a claim over the phone and they take care of everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 29, 2015

    ProtectMyCar's claim process is easy and they paid for my services with no problem. They are affordable that both their down payment and monthly payments are minimal. I've been satisfied with them so far and I hope they stay the same. I'll recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you again for your great comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 29, 2015

    I've had ProtectMyCar for some time now. I have a nine-year-old truck but it's only got 60,000 miles on it. It's a diesel so if something goes wrong, it gets a little expensive. That's why I bought the extended warranty. I've only had one claim and they took care of it. They've done the job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Thank you, too, for being a preferred policy holder since June, 2013. That means a great deal to us.
    We were very happy to have helped you with the axel repair. You are right, repair costs are very expensive and getting more expensive all the time. It certainly makes sense to protect yourself against those costs with some really great coverage. When you need help again we will be here to assist you. That's what we mean by good peace of mind.

    Thank you again for your comments. Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims Handling

    Reviewed Nov. 29, 2015

    My experience with ProtectMyCar was pretty good. I only had to submit one claim when I took my car to the shop. And when the guy was talking with them, they looked at their warranty and my warranty, and they came to a compromise how in the warranty that I can get the repair done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    There are times when vehicles have more than one service contract. We work that out between the policies to give you the best protection possible. We are very glad to have worked it out in your favor.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 28, 2015

    I have had this extended warranty for two years and the name's changed. It wasn't ProtectMyCar then, it was Solace. In fact, it might have been something before that. I chose them because they had the best going rate out there where I'm paying forty five dollars a month. I was gonna go with Ford extended warranty but they wanted sixty or seventy. Payments have always been done over the phone so it's pretty easy. I'm retired so I get paid on the last of the month, so all I do at the beginning of the month is I call up ProtectMyCar and just make the payment using a credit card.

    I remember the first time I used the extended warranty, my mechanic dealt with them and I wasn't even involved. He told me that everything is covered. All the work had to be done and all I had to do is pay a hundred dollars to the mechanic and he collected off the company. That was about thirteen hundred dollars worth of work, so that's a good experience.

    Also, I almost had to use their road services. I was stuck in a cemetery around 11 o'clock on a Sunday night because I was walking my dog, and the car just blinked twice, shut off and died. I needed a tow truck but when I called in, I don't think the person knew what she was doing. I ended up getting a friend to come out and we were able to get the car jump and I was able to get it home. It was a tough night, so that wasn't a good experience. I haven't used their road services after that.

    When you get a warranty, you like to feel at ease that if anything happens to the car, you'll be able to pay for it. The bad part about not just ProtectMyCar but a lot of extended warranties, is that there's a lot of things that they don't cover. I don't mind paying ten dollars more a month if they would cover a few more things. They cover the trans, the engine stuff, the big things but there's a lot of stuff that they don't cover that are really expensive. That's when it hits you because you think you're bringing it in and everything's gonna be fine. The mechanic tells you, "You need to get this or get that." And then you tell him "Okay", you get in the car and then he comes back like a day later after and tells you that it's not covered and that it will be fifteen hundred dollars.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on the policy with Protect My Car. Com. Thank you, too, for being a policy holder since April, 2014. We appreciate that very much.
    We regret the problem you had with the 24 hour emergency service. Had you chosen to use the service you would have found it a lot more convenient that you would believe. We really are here to help you when you need it.

    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair. As comprehensive as the policy is, it is far more likely that future repairs will be required. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed Nov. 28, 2015

    I received a call from someone from ProtectMyCar. I chose them because from what the person explained to me is it sounded like a good deal. I paid about three times the amount higher than what they all worked out on repairs with my truck. I guess it's the comfort of knowing that if it's something bad that I need done is covered, it's there.

    The only thing I've ever done that was really claim was my shifter linkage went bad. The dealer said that they couldn't get Precision to make a decision on it. And so, I ended up without a truck for a week. And then the same problem recurred within two or three months of the first time and it was the identical problem. So I put the truck back to the dealer and I told them, "My warranty company's not paying for this and I'm not paying for this." I said, "This is the exact same thing y'all fixed the last time." I said, "Y'all need to figure out what or who did something wrong, correct it." And then they kept the truck for another week. But the second claim was there and nothing was claimed on but I told them, "I'm not paying for this." I said, "Because this, the truck is 10 years old and this only occurred one time in ten years. And then all of a sudden it occurs twice within three months.

    I said, "Somebody did something wrong." So, they agreed and they said that, "Yeah, either the technician didn't put the part on that he was supposed to or he put it on and it came off and it caused the second problem." I said, "I'm not asking my warranty company to cover it twice. They aren't gonna pay for it." So, they ate the cost of it. I looked in my little book and the linkage is covered under my extended warranty. I told them, "According to my information it should be covered." I don't know what's going on but it got fixed and it didn't cost me but my hundred dollar deductible. I'm happy with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments on your experience with Protect My Car. Com. We appreciate that very much. We are also very glad to have been able to help you with the transmission repair.
    First, though, we want to thank you for being a preferred customer since March, 2013. That does mean a lot to us.
    Although the shifter linkage was not a covered component under the policy, the fact you have been a policy holder of long standing and obviously took care of your vehicle, as well as the problems the shop had put you through impressed us a great deal. We covered that claim for you and were happy to have helped you out. That's just a part of not just doings things right, but doing the right thing.
    Please let us know if you have any questions or anything we can do for you.

    Thanks again for your great comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 28, 2015

    ProtectMyCar called me to try to get me to get a warranty on the car that I purchased a couple of years ago, and it all sounded good on the phone. But it has been nothing. I've never had them actually cover a claim that I've ever tried to submit to them. They've never covered anything. My dealership makes the claims. When I take my car in to get worked on, the dealership calls them and they try to get the authorization. Every time they call me back, they say it's not covered. So usually, I end up paying a lot more than what I should because I was told when I got this that it was a hundred percent bumper-to-bumper warranty. I'm probably gonna be dropping the coverage.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments. We were very disappointed that your feel the policy has not been of help to you.
    A review of your claims shows that you had filed a claim in January for a repair to intake door actuator which is a non-covered component under your policy. The next repair in April to your U-joints was covered and we paid out on that repair $185.00. You had only your deductible of $100.
    Remember, James, this policy will help you out for 5 years or an additional 100,000 miles. That's a lot of time and miles.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will also be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Customer Service

    Reviewed Nov. 27, 2015

    ProtectMyCar has been fine so far. When I buy a vehicle, I always like to have them on my car. Whenever I called in, they get everything verified and they took care of whatever I need so I'm very pleased. I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very pleased we were able to help you with the repairs to your vehicle. When you need us again, we will be here to take care of things again.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoveragePriceRefunds & Payouts

    Reviewed Nov. 27, 2015

    My experience with ProtectMyCar has been okay so far except for the last claim that I had. I spent $2200 out of my pocket for the problem with the muffler. It cost me an arm and a leg and they said that that was not a covered part. I was very disappointed and wanted to drop the coverage. I'm very dissatisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We are sorry that you find the policy has been of limited value to you.
    First of all, thank you for being a policy holder since January of 2014. We appreciate that very much.
    We are glad to have helped you so much with the repairs to date, as well as the roadside assistance and towing.
    The repair you referred to that was not covered was not actually to your muffler but to the catalytic converter. That is one of the few components not covered by the policy. That is not unusual by any means. Very few, if any, policies you run across will cover the catalytic converter, or any other wear and tear or maintenance items. That is true no mater who issues the policy.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 27, 2015

    I haven’t had any issues with ProtectMyCar. I first heard about them through a friend. It was a different company then. I chose them over a different auto warranty provider because the way the representative handled himself and answered my questions, I felt like it was a good company. When I submit a claim over the phone, I usually take the car to the dealership and they handle most of the things. My service guy calls me back and let me know what’s covered, what’s not, and those type of things. But so far, so good. The service has been good.

    Every time I call the company, everyone has been absolutely knowledgeable, helpful, friendly, kind, and informative. Making payments wasn't difficult at all. It made it very convenient for them to debit the account. I don't know what other options there were available in reference to doing it but that was one way that they presented it to me. It's been convenient and it’s worked out for me. I think it’s a win-win situation.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. As you put it, it's a win/win for everyone.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your great comments.

    Verified purchase

    Reviewed Nov. 26, 2015

    My experience with ProtectMyCar wasn't that good. I've only used them once and it took a week with them. They only paid half of my bill and they had to go back and double check everything. It was ridiculous. They put in a clutch to the front of my transfer but the reason it put filings through the transmission and they wouldn't flush out the transmission. They wouldn't take care of it. They said, "That wasn't broke." So, they put the new clutch. They don't want to put the new transmission in. And the guy that was fixing it was AAMCO. They fought me on the whole thing and I wasn't very pleased with it. If I can break my contract with them today I would.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on the policy with Protect My Car,Com. We appreciate your comments. We were surprised that you feel the claims process was inconvenient for you.
    You took out the policy in March and two months later filed a claim for transmission work on May 20. The work was completed within a week and we paid almost $1,160 of the total repair cost of $1,300. That was almost three times what you had invested in the policy at that time. Not a bad deal by any means. We were glad to have been able to help you with that repair.
    It would seem from your comments that you were not happy with the questions claims asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. Your transmission had been rebuilt by that shop in 2011. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after. Now that the complete record is in our file, we will not have to ask about those records again.
    As your vehicle ages and more miles are added it will be more likely that future repairs will be required. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase
    Claims Handling

    Reviewed Nov. 26, 2015

    The reps from ProtectMyCar are helpful, but I had one problem when I got a rental car. They didn't tell me that the day of the claim is the day I will get it. And they were supposed to send me money but they didn't. They didn't even send me what they're supposed to. But other than that, so far, so good and I'm about to use them again.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with over $2,400 in repair costs to your vehicle and we look forward to helping you in the future when you need help.
    You should have received the reimbursement on the rental by now. We will follow up with you but please do not hesitate to call us at any time.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 26, 2015

    I first heard about ProtectMyCar when I got a phone call. They were telling me about it and I signed up. I've been having a wonderful experience with submitting claims and their customer service has been good. I've also used their rental car, roadside and maintenance services.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your wonderful comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 25, 2015

    My experience with ProtectMyCar has been good and I chose them because the deal that they’re presenting is good. It was pretty easy to submit a claim and usually, the auto trade does it so it's an easy process. I've had positive interactions with the representative and they've been very helpful. Making payments for the extended auto warranty was also easy, but I have yet to use ProtectMyCar's road assistance, rent-a-car benefits or maintenance perks.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments on your experience with Protect My Car.Com. It means a lot to know how much our hard work helps our policy holders.
    We are very glad to have helped you with the repairs to your vehicle over the last year and we want you to know we will be here to help in the future when you need us. Providing good peace of mind is what the policy is all about.

    Thank you again for your comments. Please let us know if there is any way we can help you or if you have any questions.

    Verified purchase
    Customer Service

    Reviewed Nov. 25, 2015

    I've been having problems trying to pay ProtectMyCar because I haven't worked since the first of July. So, I called my extended warranty people and they worked out some help for me to be able to get it reduced somewhat. And my bill won't be so high because all I'm drawn is social security. But so far, I like my company and what they've done. They also helped me when I had some problems with my car a few months ago in the early part of the summer and had to get a transmission put in it. I went to the Ford dealership because I have a Ford. I told them I had extended warranty and they had to call and verify it. Then, they approved everything and there's no deductible. So it was very worth the money to have the extra help.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We are also very glad to have been able to help you with your finances. We know from long experience how difficult any auto repair can be on a tight budget and how much help our policies can provide. We work very hard to make sure the premiums are comfortable on the budgets of the folks who need them most.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 25, 2015

    ProtectMyCar has been good when I submitted a claim with the Toyota place here in Hanover. I'm very satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 24, 2015

    I've had two instances where I've had claims and one wasn't covered. And I don't understand why it wasn't as well as I don't think they really explained it to me well. The first experience was not a very pleasant one because it was sort of cold and basically saying, "Oh, we're not gonna cover it." I think when you sell me something it should always be about customer services as I'm calling in and I really don't think this one was. And then for the second, I wasn't sure if it would be covered but they covered it. I called and got the initial and then the Ford motor company Lakeview Ford dealer took care of it. So I had no issues with the second one as we're given a reference number to pass on to the dealer. Anyway, making payments for purchasing the auto warranty was easy because I have it coming out automatically.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you posted on the coverage with Protect my Car.Com. We appreciate that very much. We understand from your comments that you had some questions about why the one repair was not covered.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As you have seen, we did cover the second repair to your vehicle and we are glad we were able to help you with that repair. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 24, 2015

    I had some provider before and was looking for something different so I contacted ProtectMyCar.com. Their customer service was good and they worked with my budget so I like that. Submitting a claim with them was also very easy and their claims process was simple. I did it through the phone and it was a worry-free transaction. I'm a very happy customer.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thank you again for your great comments.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 23, 2015

    ProtectMyCar called me, and one of their representatives talked me into getting the extended auto warranty. It was plain and simple to submit a claim. The representative did everything with the form and sent the book and all the paperwork. I took my car into the garage and submitted all the info to them. They worked on it, and I checked it out of the shop one hour later.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 23, 2015

    I've only made one claim with ProtectMyCar.com and there was a lot of back and forth. It was a little frustrating because they refused to pay for a bunch of stuff and it took a lot of waiting for them to get in touch with our mechanic to get stuff sorted. So, it wasn't seamless. They did cover some of the stuff, which is good. I was a little discouraged as it took some time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair. We know it took a while to get the repair completed. For that delay we apologize. The reason it took a while is the extensive nature of the repair. We wanted to take the extra steps to make sure the repair was diagnosed and completed correctly. We did pay out almost $4,000 in repair costs, which is more than five times your policy cost to date. Not a bad deal by any means.
    The claim you filed was based on problems with the cylinder heads, cam shaft and head gasket, to name a few. We have been helping customers for over a decade and we know from experience that vehicle repairs are often misdiagnosed or not diagnosed completely. In order to get a proper diagnosis of the problems we hired at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time. Nothing would be worse than having to go back to the shop in a day or two to have repairs done all over again.
    Some of your repairs had to do with gaskets and seals. These are wear and tear items and not covered under the policy. We are sure you have reviewed the policy and know that we make it very clear which components are covered and which are not. Our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    Thank you again for your comments. if you have any questions please let us know.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Nov. 23, 2015

    I've had two claims with ProtectMyCar that didn't get covered because of whatever reason. First was a problem with sparkplugs because they blew up, which I'm told doesn’t normally happen. Other claim was for the ignition lock. They would not cover it so I had to come out of pocket over $3000 for motor dues. They only cover certain things. I need my door fixed and all the electrical in the car but they are saying they are not covering it. I pay $60 a month and it’d definitely be better if they could expand some of the coverage that they're offering. I've never used the road side assistance or rental car benefits because they don't cover any of that unless they actually are with parts. I have road side assistance and free towing with my insurance company but no benefits like these for this extended warranty company. It's very limited.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. We regret that you do not feel the policy has done enough for you. First of all, thank you for being a policy holder for the last year. We appreciate that very much.
    A review of the repairs to your vehicle shows that we paid out over $1,460 for repairs and other benefits. We were happy to pay for those repairs to the full extent of the policy and we are very glad that we were able to save you that money. Your policy does not cover the electrical failures to your sliding door wiring harness or computer module.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 22, 2015

    Submitting the claim with ProtectMyCar.com was easy. I call in the information on the phone. I've used their benefits and rental and I'm very surprised on what they do. I thought I was going to have a hard time getting repairs on my car and it wasn't! They were very helpful and I was very impressed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and rental and we look forward to helping you in the future when you need help. Providing good peace of mind when you need us is what this coverage is all about.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thank you again for your great comments.

    Verified purchase
    Customer Service

    Reviewed Nov. 22, 2015

    I want to cancel my insurance with ProtectMyCar. I was cancelled it around twenty days ago but I just see they take out 1615 from my checking account. They're not supposed to take it. It's terrible. Last month I tried to use the insurance and they told me, "We wanted payment for you--all you're changing." And I bring my car to the mechanic and they told me, "Okay, we got to pay 25%." And I said, "Okay." Then I said, "I fixed it." They said, "Oh, no. We're not gonna pay anything because you already fixed it." I said, "Okay."

    But when I called it before they said, "Okay, pay them and we pay you." Every time when I talk with represent, everyone tell me different stories. They're not paying anything. Everything they promise is not true. Everything is lie. Whenever I try to call them they're not answering the phone. Sometimes they answer. Sometimes they told me, "Okay, hold on one second." And they told me, "Somebody's take the lead on in few minutes." And they never answer the phone. I want to make sure to cancel because I don't want to hear anything about that no more.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. Comments such as yours help us know the areas we can improve upon. We regret that you do not feel the policy has done enough for you.
    First of all, thank you for being a policy holder since February of this year. A review of the repairs to your vehicle shows that you had an oil change done on June 18 that we were happy to pay for. Then on June 23 you had repairs done to your power steering and cv axels that we paid out for. All together we paid out more than $320 and we are very glad the policy helped you out with those costs. That was more than twice the policy premiums you had paid in to that time. That is a great deal and that is what the policy is all about, getting you help with costly repairs when you need the help.
    The repair you put in a claim for in October was for your water pump and broken lug nuts. We could not, unfortunately, help you with that repair since you not only authorized the work but completed the repair and paid for it before you filed a claim. As we told you at the time you got the policy and as the policy says, you need to make sure you call us and make sure you get the repair estimate to us before you authorize the shop to do the work. The claim process did very well for you in June and could have helped just as much for this latest repair if you had let us help you before you got the repair done and paid the shop for it directly.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions, such as yours. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeals to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes and free tire rotations. The policy also provides a significant reduction in repair costs, a guaranteed minimum of 25%, and often up to 45% of the original estimate of repair costs. The policies come with towing, 24/7 roadside assistance and rental car reimbursement benefits. All of this is provided at a monthly cost of less than half what most extended warranty policies cost.

    We hope this has helped your understanding of how much this policy helps you. If you have any questions, though, please call us.

    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Nov. 22, 2015

    Submitting my claim with Protect My Car was a good experience, and I’d recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you vey much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.
    Thank you for referring us to your friends or family. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Thanks again for your comments. Please let us know if you have any questions or if there is any thing we can do to assist you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 22, 2015

    I got a phone call from ProtectMyCar and they told me about auto warranty and said they cover so I thought I give it a shot. Making payments for the purchase was very easy. I've used their car rental benefit and submitting a claim was so good and it was an easy process. The claim representative was excellent and he was very patient and walked me through the process very well. They have a great customer service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. Its all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase

    Reviewed Nov. 21, 2015

    It started out rough but it's good now with ProtectMyCar. I used the maintenance benefits but they didn't say they needed all of my stuff from where I have been keeping up with the maintenance on my vehicle. When I went to get something done, they said they couldn't do it because the six months weren't up. It would be nice if they put that on their little spiel whenever we talk to somebody. If I knew that was the case, I'd have sent all that information in already when I first got it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. Thank you as well for being a policy holder since May of last year. We very much appreciate that. We are very glad to have helped you on the repairs to your vehicle and regret that requesting maintenance records became an issue.
    It would seem from your comments that you were not happy with the questions claims asked of you about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after.
    As a preferred policy holder we want to help you with the maintenance on your vehicle as well as future repairs. We are providing you with One Year Free Oil Changes on you vehicle. We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to be a positive one.
    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    We hope this helps you understand the coverage and how it will continue to help you. If you have any questions, please call. We are here to help. Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 21, 2015

    I knew ProtectMyCar as Solace back then. They’ve never called me or notified me that they changed their name. They did the first time they changed it, from Precision to Solace. Anyway, submitting a claim to them is an easy process. When I did have one thing, they took care of it. There was no problem. My interaction with their representatives there was good. I still recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. we are sorry you did not get the notice we went to all policy holders on the name change to Protect my Car. Com. Rest assured the only thing we changes was the name to better identify our services.. Great customer service, needed help with repairs and extra benefits all remain the same.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Price

    Reviewed Nov. 21, 2015

    My experience with ProtectMyCar.com has been really great. My payments are affordable and they're taken out automatically so it's easy to pay. However I had one major repair on my car, transmission. And I had to go through a lot of back-and-forth to retrieve all of the documents from the work that has been done for my car. That was the only thing that turned me off a little bit.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate them very much. Thank you, too, for being a policy holder now since April of last year. We also appreciate that very much.
    We are very glad to have helped you with your repairs. The policy has paid out $4,600 in repair costs in the last year and that fact shows more than anything else how important this coverage can be for you.
    It would seem from your comments that you were not happy with the questions the claims agent asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after. We were, in fact, very impressed with the records you provided and they made our job that much easier. Now that the complete record is in our file, we will not have to ask about those records again.

    Thank you once again for your comments. We hope you will not hesitate to let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 20, 2015

    I've had no problems when submitting a claim with ProtectMyCar. I've got one in right now to see if it's going through. My wife just faxed it today to see if they were going to cover it. But it is easy, I take it to the dealership and they took care of stuff. Payments are easily deducted every month. I've only used their maintenance perks once when I had an AC problem. I didn't have any problem. I recommend them to my friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so much for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you, too, for referring friends or family. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you again for your time in providing those comments.

    Verified purchase
    Coverage

    Reviewed Nov. 20, 2015

    I am very satisfied with ProtectMyCar. It was Precision back then and my experience has been good. When I need things done on my truck that is covered by the insurance, I don’t have any problems with it. They own up to what they said they would do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you vey much for providing your comments on your experience with Protect My Car. Com (formerly Solace). Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    Thanks again for your great comments. Please let us know if you have any questions or if there is anything we can do to assist you.

    Verified purchase
    Coverage

    Reviewed Nov. 20, 2015

    The conciseness of the ProtectMyCar plan and what it covers is what brought us to them. The process of purchasing the warranty and making payments is easy. Drew, the service rep was very customer friendly and helped me out. I would recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. Its all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims Handling

    Reviewed Nov. 20, 2015

    ProtectMyCar came with the vehicle I purchased. Submitting a claim to them was smooth. When I went to Tire Plus, I called it in. All I had to do was hand in a deductible. It's been good overall. Whenever I needed to use it, it was available. It's something that I would like to keep for a long time and definitely not abuse.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Thanks again for your wonderful comments.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 19, 2015

    Submitting a claim was awful. Jim didn’t want to deal with their company any more because they sent new parts to them and had to wait. I didn’t like it because I had to get a car rental and on the car rental, they didn’t do what they were supposed to do. They told me to get a rental car and each time I called, it was good but then at the end of the day, they only reimbursed me $200 out of a $400 ticket for the rental period. They tell you one thing and then they never sent the money. I never got the rental reimbursement and I called and spoke with the manager. I waited and waited, and then he said that my file was closed and they no longer cover my vehicle even though it's supposed to be covered up to 204 miles and my vehicle isn't even at 204 miles.”

    They won't cover it because I used the insurance. I've been paying for it but my door lock stopped working and my transmission was plastic so it split. And I didn’t know what was going on with that and they only sent two for the actuator for my vehicle. Jim said there was three of them. When I called and asked them for my money, they said they don't cover it anymore. I never got a letter or anything. It was an awful experience.

    There was no problem in paying the warranty itself but the process of making the payments wasn’t made easy because they received the payment and they'd call me and tell me they haven't received it. When I call they would say they'd check and then hang up. They never come back to tell me anything and they were telling me it's due to the transition from moving from Precision so Solace and now they're moving Solace to something else called ProtectMyCar now. And they are stuck together tighter than glue. If one tells something that’s wrong, they're going to get a supervisor who's going to stick with them also to support what they said to be wrong.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We appreciate your providing your comments on the experience you had with the coverage. We hope this response will help you understand how much the policy actually helped you.
    A careful review of the repairs you had done shows that we approved the claims for the repairs timely, ordered the parts and were eventually able to deliver them to get installed.
    The problem that you experienced was due to the original shop that you took the car to. They did not provide very good service for you and were never available to us, even after multiple phone calls. We quite agree with your decision to have the car towed to another shop to have the work done.
    Contrary to what you wrote, we did not close your policy. We let you know that the claim was closed because you had towed the car from the original shop. We asked that you have the second shop open a new claim. They did that and we issued payments timely for the repairs. In all, we spent over $1,700 in giving you the help you need.
    Had you let us know that you were renting a car we would have made that process easier for you as well. We reimbursed you the full amount of rental benefits, sending you a check and then wiring the funds to you when you let us know you had not received the check.
    We hope this helps you understand how much the policy has helped you. If you have any questions, though, please call us.

    Thank you again for your comments.

    No response received
    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Nov. 19, 2015

    Sometimes I thought there was stuff that's covered on my claim when I put my car in the shop and it wasn't, so I have to take money out of my own pocket. But other than that, ProtectMyCar is good. They worked with me to make my payments more affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. we appreciate that very much. You are right to point out that we try very hard to make sure the coverage is affordable. Most people on a budget do not have the luxury to save money for car repairs and need a lot of help when their vehicle breaks down. With the cost of repairs, let alone towing and car rentals, it just makes sense to get some protection before a break down occurs.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair. In addition, we provide towing, 24/7 roadside assistance and car rental benefits on all policies.
    As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase

    Reviewed Nov. 19, 2015

    I got an extended auto warranty from ProtectMyCar because I didn't want to get it to Toyota since it was so expensive. It was easy to make payments for purchasing my extended auto warranty. I signed up, then they take the payments from my checking account. So far, I haven't had to submit a claim yet and I haven't used the service much.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We do strive to make the coverage affordable and give good peace of mind to our policy holders. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very grateful to you for being a policy holder for the past two years. To say thank you for that, as well as for taking your time to provide your comments we are providing you with One Year of Free Oil changes on your vehicle.We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to continue to be a positive one.
    While we hope you do not have a break down, we do want you to know we will be there to take care of towing, rental car and covered repairs when you do need us.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 18, 2015

    I've had a couple claims since we've been with ProtectMyCar about a little over two years now. They take care of what they do cover. But they're a little misleading on selling you the product. For instance, my wife's got a 05 Excursion which had super low miles and we wanted the best warranty possible. The gentleman that sold me the package told me that it covered basically everything about cosmetics, every component in the vehicle and I had a couple things in the overhead display that went out.

    When I took it in for some mechanical repair, I told them to fix everything but they called me back and said that the not-needed components such as the trip display, fuel economy display and compass, were not covered, but if it was a window regulator or wiring harness, ProtectMyCar would cover it. I was a little upset because I could have went down and save $20 with the lower package, but being what it was, we had about $2,000 worth of repair work which ProtectMyCar paid.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them.
    We do regret that you feel the policy does not provide as much protection as you would have liked.
    The Supreme protection of your vehicle is the highest level of coverage you can find. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The policy excludes from coverage routine maintenance, wear and tear items and cosmetic items, like oil changes, tires, brake pads, rotors, and trim. we do include towing, 24/7 road side assistance and rental car benefits on top of all that great coverage.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & Payouts

    Reviewed Nov. 18, 2015

    I was getting a lot of calls from companies regarding an extended auto warranty so I decided to do some online research and find one on my own. I got an extended auto warranty from ProtectMyCar because of the salesperson whom I initially talked to. He was a very pleasant person, seemed very knowledgeable, and sold me on the services that they offered. It was seemingly easy to make payments for purchasing my extended auto warranty. I've never used ProtectMyCar's 24/7 road assistance and rental car benefits because these are still covered in my car's manufacturer's warranty.

    However, it's very challenging to file claims with them. Extended warranties are a tricky business, but I pay. My extended warranty costs $8,000 or $9,000 because of the kind of car I have, which is a $90,000 top-of-the-line BMW. But they don't want to pay for anything. So why do I still do business with them? It's only that I haven't gotten around to canceling my warranty with them. To summarize, my experience with them is false advertisement. They're definitely kidding me. I have to get downright in business to get my claims processed and it's not a pleasant experience. I should've gone through my dealer. They had an extended warranty program directly through BMW, and if I could do it all over again, I will go through them. It was only about $1500 more.

    My car still has problems right now because they won't fulfill the last claim that I tried to file with them, so I had to come out and pay for it myself. They're telling me they don't cover terrible boosters but when I go on their website, it says they cover terrible boosters for their platinum plan. They tell me,. "Well, you don't have the platinum plan. You have the top-of-the-line plan that we had last year when you purchased it." Now, they have a new top-of-the-line plan, which is a little cheaper, and for some reason it covers more than my plan.

    They also wanted to put used parts in my $90,000 car to save money. So for instance, I have a BMW and it has a mechanism to make the axles turn, called the transfer care. This is a $5,000 part because it's a BMW. They wanted to put a used part in my car that had 80,000 miles on it already that they got from a junkyard. And I was like, "Are you serious? I'm paying for this sort of service?" They've got too many games and they're very crafty. They're in this business, not for proper business, but to find ways to make money. It's been a bad experience and I would never recommend them. Although the sales people, the people that I initially talked to when I set up my account, were very pleasant, the people who actually do the claims and repairs were not pleasant at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We do regret that you feel the policy does not provide as much protection as you would have liked.
    The transfer case you mentioned was priced at $3050 with the mark up by the dealer. The transfer case we would have ordered from a very reputable supplier had 7,000 miles (not 80k miles) on it and was priced at $ 1,250. As always we allowed you to decide which transfer case to use. you chose the dealers transfer case and agreed to pay the difference in the price.
    We have paid out over $3,500 in repairs on your vehicle. rather than trying to be "crafty" as you put it, we do everything we can to help you even with non-covered components. We hope that on reflection you will agree the policy has helped you out a great deal.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair. The policy excludes from coverage routine maintenance, wear and tear items and cosmetic items, like oil changes, tires, brake pads, rotors, and trim. we do include towing, 24/7 road side assistance and rental car benefits on top of all that great coverage.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 18, 2015

    ProtectMyCar called me. They’re good and very nice. I have no problem with them when submitting a claim. They fix it right away. The claims process was not difficult.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to assist you.

    Thanks again for your comments

    Verified purchase
    Claims Handling

    Reviewed Nov. 18, 2015

    My experience with ProtectMyCar has been fine. Making payments for the warranty wasn't too difficult. When I submit a claim via phone, they pay them but each claim that I have submitted, all except for warranty, they dispute initially. But they eventually go back and pay them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We very much appreciate the fact that you have been a preferred policy holder for the last year. We are also glad that we were able to help you with the repairs to your vehicle. In both cases, the components that were being repaired were not listed in the policy as covered components. After review, however, we extended the coverage for you on those repairs. We often go out of our way when the situation warrants it. That is what we mean by good peace of mind for policy holders, and how we do not just do things right, we want to do the right thing.

    Thanks once again for your comments. Please let us know if we can be of any help or if you have any questions.

    Verified purchase
    Claims Handling

    Reviewed Nov. 17, 2015

    When I purchased the warranty they worked hard on what would work for both of us and had it set up on automatic payment so it works out well. And when I submitted a claim it went smoothly. No hiccups. Everything was great. When I took my car to the shop, I just gave them my warranty information, and they handled everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thank you again for your wonderful comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 17, 2015

    I got an extended auto warranty from ProtectMyCar because it looked like they were reasonable based on some of the reviews. It was very easy to make payments for purchasing my warranty. My experience with them has been very positive. I didn't have a warranty claim, everything was resolved. Adding to that, their customer service is awesome. I can talk with their people whenever I need to. I'm also getting free oil change and I've enjoyed that as well. So it has been a perfect experience with them all the way around. I'm very pleased with the level of service that I'm getting from them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We know that when you need help you want to talk directly to someone who can help you on the spot. That's why you can always call and talk directly to an agent. That is just part of doing the right thing, not just doing things right.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thank you again for your great comments. We really appreciate them.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 17, 2015

    I learned about ProtectMyCar through a phone call. They kind of worn me down. It got to the point where the salesperson made a deal that I thought was acceptable. Submitting a claim was pretty seamless. It was actually a lot better than I thought it would be. I figured it would be difficult but it went well. I had to go to the dealer because of the nature of the problem. Nobody else could ever diagnose it, not even the dealer. I spent my career doing diagnostics for equipment so I was familiar with the problem. I understood what they were dealing with and I could describe the symptoms when they occur probably better than most people. I gave them a detailed description of what was going on, and it had something to do with hot days and when I brake so hard. It was something I had to get fixed.

    So I finally brought it to the dealer that was closest to my business. I left the truck until they could figure it out, and they did and they dealt with ProtectMyCar. The concern that they had with me since the Toyota dealer installed the manufacturer’s extended warranty was that they wouldn’t pay their labor rate, which is exorbitant. They pushed back on not wanting to pay it and that was the only thing they had to deliberate. I paid the deductible and the car was fixed. I was happy. All in all, they did everything that I hoped they would.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It is unfortunate that some dealers raise their labor rates in some instances, but we do not want you to think that was a concern between you and us. That is strictly an issue we deal with dealers about. There was never any question of helping to the full extent of the policy. It does, of course, underscore the need for coverage. We are very happy to have been of help to you.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your great comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Nov. 16, 2015

    Frustrated and completely unhappy. I thought the point of having ProtectMyCar is that when they cover something, I didn't have to come out of pocket, other than a hundred dollar deductible. But I haven't found that to be the case. I took my car to Mercedes and found that I have to have extra money to come out of pocket with, because ProtectMyCar didn't cover everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. They are very muc appreciated. We regret that you do not feel the coverage has helped you as much as you would have liked.
    A review of the repairs you had done in May of this year shows that the repairs involved the power trunk release and vac pump and that these faults were due to a failure on all six sensors involves with the operation of the trunk release.
    Your coverage does no cover sensors. however, in an effort to assist you, we did cover the repair to the pse module, paying out almost $900 for the non-covered component. We also got the dealer to reduce the cost of the remaining repairs by over $600. We also paid $478 toward the covered power trunk release. We are very glad to have helped you so much on this repair.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    As you have seen, we can help substantially with the cost of even non-covered components. We are always happy to do so.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 16, 2015

    When I submitted a claim with ProtectMyCar, it took a while to get it done, but in the end it went through. I paid it all at once when I purchased the auto warranty. Overall, I'd recommend them and I've had jobs done at the dealer so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 16, 2015

    I am happy with ProtectMyCar. On the couple of claims I've made with them, I haven't had any problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 15, 2015

    I love ProtectMyCar. Everything's easy. I do need to call them for a couple of other claims but other than that, they're pretty good. When I need them to call me back, they call me back. They've been very helpful. Their representatives are very friendly and nice. I have no issues with those people. They're awesome, I like them. As a matter of fact, I have referred about 10 to 15 clients to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you as well for the referrals. That is the highest compliment you could give us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We will be there for you on the repairs you mentioned and any other help you may need. Please let us know if you have any questions or if there is any way we can help.

    Thank you again for your great comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 15, 2015

    I only submitted one claim to ProtectMyCar and it went fantastic. I had no problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Nov. 15, 2015

    My experience with the warranty is pretty good. I haven’t had to submit a claim yet. I just wanted to get extended warranty in case something happens to the engine. Making payments for purchasing the warranty was easy. They worked with the plan. After that, I make my payment through my checking account every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 14, 2015

    Filing a claim with ProtectMyCar was very difficult. It took almost a month for me to get approved to get my car fixed. I lost my job because I was out of a car for a month. The experience wasn't so good and I haven't had to use them too. I was going to call them today because my window won't get in.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. Thank you first and foremost for being a policy holder since February of this year. We appreciate that very much. We are sorry that you feel the policy did not benefit you as much as you expected.
    Since February we have paid out over $2,200 in claims on your vehicle and we are very glad to have given you this help. We do regret that the repair took so long to complete.
    The claim you filed was based on extensive damage to the engine, including cylinders, valves and pistons. . We have been helping customers for over a decade and we know from experience that vehicle repairs are often misdiagnosed. In order to get a proper diagnosis of the problems we hired at our expense a specialist to take a look at the automobile and give us an independent diagnosis. That is what took the majority of the time. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time. Now that those issues are resolved we are sure you will find future repairs will go much more smoothly.
    Although it does not compensate you entirely for the problems you had with the repairs, we were glad to extend two years free oil changes on you vehicle as well as a substantial discount on the cost of coverage.

    Again, thank you for your comments. We hope that this explanation has been of benefit to you.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Nov. 14, 2015

    I’m not too happy with ProtectMyCar because there were some things that needed to be done and they didn’t handle them. Like, I had a transmission problem and they quit because the hose broke. They didn’t cover hoses because according to them, they’re supposed to be checked on a regular basis and I never heard of that. They said that was part of the regular maintenance. So I ended up paying out of my pocket the whole time the transmission was being rebuilt. That was one. Apart from that, because I was told that it was my transmission and I believed that I was being covered, I rented a car that they were supposed to pay for, but I ended up paying for it too. They covered one thing that was small, they said out of courtesy, because they weren’t able to do anything about what went wrong with my car. I don’t like it but I stay with it because I have the option to get my money back if I come for it before it’s over.

    But at this rate, I would not recommend it to anybody. I don’t have any reason to. I had to pay for the tow, the work, the rental car, all these things promised to me, and that bothered me. Also, it took them so long to come back with an answer. I ended up having the rental car for a week, which was not even necessary if they had a better communication with the mechanic. I was not even informed of this communication. The mechanic told me that ProtectMyCar hasn’t gotten back to him yet but I thought that it was going to be okay once they have a conversation, but when they had one, it didn’t go very well. It was a total nightmare. The whole thing ended up costing about $2,000. But like I said, I’m just hanging in there because I know I could get my money back before it’s over. Though they might not make a go on that one, too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you posted. We appreciate your doing so. We also appreciate the fact that you have been a policy holder since January of last year. We strive very hard to make sure our policy holders get great service and great peace of mind. We are sorry that you feel the policy has not helped you as much as you would have liked.
    We have carefully reviewed the history of your claims and the benefits provided by the policy. The portion of the repairs that we were unable to pay related to repairs to components that are not covered by the policy and claims for repairs that were caused by failure to do proper maintenance on the transmission.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear which of the components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it.
    Regular maintenance, such as oil changes, transmission fluid replacement, replacement of gaskets and similar items is required of all policy holders and is simply a good idea. Every manufacturer lists the minimum maintenance requirements for their automobiles and dealers and mechanics will almost certainly recommend proper maintenance practices for their customers.
    Nevertheless, our claims department, recognizing that you have been a policy holder for a long period of time, still approved payment for repairs to some of the components not covered under the policy. We also discounted the cost of the policy over $700 to help you with your budget.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. You made a good decision to protect yourself against those costs and we urge you to call us if you have any questions or if we can be of any help to you.

    No response received
    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2015

    I first heard about ProtectMyCar when they called me and quoted me an offer which I took. I haven't had to file a claim yet, so if anything happens, then I'll just see how they perform.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We very much appreciate your being a preferred policy holder since 2013. We are also pleased to have helped you with the repair to your vehicle last year. We know that is precisely why most knowledgeable people want this coverage. The whole purpose is to get you back on the road with little or no cost to you on the repairs. That is what we mean by good peace of mind.

    We hope you will not hesitate to call if you have any questions. Thanks once again for your comments.

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 14, 2015

    I decided to go with ProtectMyCar.com because it works with my financial status. I’ve only used it once and I couldn’t be happier. The dealership did all the talking on the phone. I gave the number and they did what they had to do. I personally like how all the negotiating is being taken care of by somebody else. I don’t like having much time wasted. I shouldn't have to be chasing around for a claim to be taken care of.

    Since I retired from the military, my income stream has dropped. I told them that I would have to cancel but ProtectMyCar worked it out where I could keep it and make sure it stayed within my budget. They’re very flexible at working with someone who is on a fixed budget. It’s a major plus for this type of business. I’ve recommended them to my friends. I told them what gets covered and that it’s not as bad as one would think of. An aftermarket extended warranty is always one of those things one has to really think about because, as a consumer, we don’t know what’s written in the fine print. But I’ve had nothing but good experience. I’ve told people if their car’s still in great condition and they want the warranty, it doesn’t hurt to keep it. It’s another form of insurance and it works well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to all of us to know our efforts are really giving our policy holders good peace of mind.
    Thank you very much for your service to the country. It is an honor to be helping you protect your budget and your car.
    We do work hard to make sure this protection is affordable for everyone’s budget. Its all part of not just doing the right thing, but doing things right for each customer.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way!

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 13, 2015

    I had no problems submitting a claim to ProtectMyCar. I took my car to the dealership, they quoted a price, it was paid, and the car was fixed. Everything went fine. With ProtectMyCar, it's not hard to make payments. Everything seemed pretty simple, nothing is complicated. I already recommend ProtectMyCar.com to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way!

    Verified purchase
    Claims Handling

    Reviewed Nov. 13, 2015

    Submitting a claim was simple. I did it using my cellphone. The claims representative was very responsive.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 13, 2015

    So far, it’s good with ProtectMyCar. They have covered good whatever they promised to cover. It's fast to submit a claim. We had a good experience with the Camry but not with the Ford which lasted for at least two to three weeks until the dealer got the call back of the approval. At the end, they never got it covered. They fixed the air conditioning but the car was left in the same condition. My boyfriend had to wait weeks to have the car back. We've used the plan's rental car assistance for his car to go to the dealer.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on the repairs to your vehicles. We appreciate that very much.
    We do regret that the repair to the truck's A/C took longer than anyone anticipated. The fault in the system was more extensive than the initial diagnosis disclosed. We hired, at our expense, a specialist to examine the system to make sure the right repair was done right. That is all part of not just doing the right thing, but doing things right. We are glad that the problem was finally diagnosed and repaired correctly.

    Again, thank you for your comments. Please let us know if you have any questions or if there is anything else we can do to help you.

    Verified purchase
    Claims Handling

    Reviewed Nov. 13, 2015

    One of my friends had insurance with Solace at that time and he recommended me with them. Filing for a claim has been super easy. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please let us know if there is any thing we can do for you.

    Verified purchase
    CoveragePrice

    Reviewed Nov. 12, 2015

    I bought Protect My Car through the finance guy when I purchased the new car. It's good service because it's what I wanted, an extended warranty on the car. When I purchase a car, I like to go ahead and purchase the extended warranty that comes with it because I feel like it's a better price than me trying to find, not getting it and then shopping around to look for an extended warranty. The staff from Protect My Car explained to me what it covers and it covers everything in the car. I like it. I feel safe, happy, and satisfied with Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your wonderful comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services give you a good sense of protection. That means a lot to us. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 12, 2015

    Went with ProtectMyCar.com since I felt that they had the best program for me for the year of my truck. It has been an easy process to submit a claim. The dealership usually calls them. I've also used the rental car benefit and it was a great experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Nov. 12, 2015

    It was easy making payments for purchasing my extended auto warranty from ProtectMyCar. They just direct debited my account. When I was getting my engine replaced, ProtectMyCar told me they were only going to pay for $2,000 of it. It was a little stressful at first but then they wound up just paying the whole thing when it came out to $3,800, so that was all right.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very glad that we were able to help you with the engine replacement. We know how stressful that kind of break down can be. We are proud to have given you some peace of mind and get that taken care of for you.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 12, 2015

    Precision Auto contacted me to tell me that my extended warranty had run out. They provided coverage for certain items but the only thing I've used was the maintenance perks when I needed to replace the thermostat and other things on my car. When I needed to call in a claim, they responded immediately. They were direct and answered my questions. They let me know if they covered the claim or not and if they did, they covered it immediately which I am pleased with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 12, 2015

    We purchased over a five-year period extended auto warranty with ProtectMyCar because we weren't able to connect with our previous warranty provider when the extended warranty we had was running out. We put down several hundred dollars and pay it monthly. Submitting a claim was much more challenging than the one that we had earlier through the dealership. Our mechanic has the dealership. The manager really does not like the new company because he says it's much more difficult to file a claim. He's got to fax in an estimate. They're just much more picky rather than the auto dealer/body shop/repair shop being able to just share with them the breakdown or clipping. And if I need to do something, I have to send in a lot more information. I think because it's not connected with GM.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. Comments such as yours help us know the areas we can improve upon. First and foremost, thank you for being such a loyal customer since September last year. We are glad to have helped you o the last two repairs to your vehicle. We do apologize if the repair time was longer than you thought it should be. There are very good reasons for getting the best information we can to assist you and while that can take longer it can be time well spent.
    Most companies simply issue a payment without making sure through inspection and review that the customer’s vehicle was repaired properly and for the right repair. We have been helping customers for over a decade and we know from experience that vehicle repairs are often misdiagnosed.. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time. No one wants to have to go back to the repair shop the same week to do it all over again.
    It would seem from your comments that you were not happy with the questions claims asked of you and your mechanic about vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after.

    Thank you once again for your comments. We look forward to hearing from you if you have any questions or if we can be of any help.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 12, 2015

    Precision called me about ProtectMyCar. Submitting a claim is a difficult process. Last year the air condition went out. What they say and tell you is one thing, but when it comes down to paying the bill, it becomes another. They said all I had to do is pay the deductible which was $100. Then supposedly, they can put it under warranty, but I checked in the book and it showed that it wasn't under warranty. This year, I have another problem with the air condition. Then they went to the receiver dryer and the whole condenser itself froze up, so they couldn't open it up to change the receiver dryer. The receiver dryer was under warranty, it says in the book. The condenser was under warranty in the book. All of a sudden, that's not part of the coverage. The part about them taking the air condition Freon now and putting it back in, that's not under warranty or coverage, but its not in writing neither.

    I had an extended warranty and it still cost me $600 to get the air condition fixed. What they tell you in the book, what it covers and what it doesn't, they have what they call their own process. If it breaks down, you're pretty much going to be on your own. They choose to pay or they don't or deny it. Its not what they say and if I had known that when I first signed up with them, I never would have because they tell you when they call you how great their plans are. After you get into them, there's a whole different story. Will I do business with them again after I experience it all? No. I am very dissatisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. We regret that you do not feel the policy has done enough for you. First of all, thank you for being a policy holder for the last two years. We appreciate that very much.
    A review of the repairs to your vehicle shows that you had a repair to your air conditioning in April, 2014 and again in June, 2015. In total we paid out over $2,000 for those repairs, including the compressor and dryer. We were happy to pay for those repairs to the full extent of the policy. You are correct that the fluids and Freon are not covered components.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 11, 2015

    ProtectMyCar did not cover my last claim. When the dealership called, ProtectMyCar told them that they don’t cover the service they need on my car. I know that the warranty doesn’t cover brakes and windshield. But when you have to go under the hood, I thought that it will be covered. I just wish that they cover everything. But still, I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience with Protect My Car.Com. We very much appreciate your taking your time to provide those comments.
    The policy does give you great protection when an unexpected breakdown occurs. You really never see that coming and that is when you need help right away. Regular maintenance services or flat fee items (brake pads, tire replacement, fuel injector cleaning, ect…) are not covered since you can see those costs coming and can plan for them. This helps keep the cost of the policy affordable for folks on a budget and provides needed protection to policy holders when an unexpected break down occurs. After all, that is when you will need help the most.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do to help you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 11, 2015

    It was easy to work with ProtectMyCar. We submitted a claim over the phone and it went well. There was some miscommunication between us but the claims representative handled everything. Also, It was easy to make payments with them. I am happy with this company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Coverage

    Reviewed Nov. 11, 2015

    I've had two claims with ProtectMyCar and one was for the brakes. While they were fixing it at the shop, they brought me the bill and I was surprised that I've got extra insurance. I gave it to the guy at the shop and he told me what was covered and what was not but it did help. It covered quite a bit and I just paid the rest.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 11, 2015

    Protect My Car called me on the telephone and told me, "You know, your warranty is out. You have no guarantee." Then they sent me some literature and told me that it would be $66 a month. Payment was difficult but I took a chance and went on. Sometimes they talk so fast. They don't give you time to ask questions about how this is going to work. I guess they figured that if you reach your insurance, then you'll find out. And I feel they're supposed to say, "Go through this thing before you purchase the insurance," which wasn't done for me. It might have been done for other people. So I said, "Well, I'll just continue to keep it."

    The only fault that I find about this protection is that it only protects certain things. I can read all the stuff and still do not understand if my car gets out of line or have it rotated or have the antifreeze protection, clean out my brakes and things. I first have to call them then I go to the place that I would like to get it fixed. Then they have to get an okay from me all before they say, "We will do the job, and then you will pay that amount of money". There are things that I don't understand about the policy. When I find a place, I always go back to that same place to have anything else done. I only have used it once. I had to wait a day until they called and said, "Come back. It's okay for your car to be fixed". And then I had to pay a hundred dollar deductible.

    I haven't tried the other benefits because I didn't know that I can use this for that. because I know I got to go up there and have them check my antifreeze, see if my car is out of line, if I need new rotors and so forth. When I call them and make an appointment for them to go over my car and see if everything is working, they give me a printout and say, "These are the things that need to be replaced. Then after that, they will call my warranty that I have and say, "These are the things that is wrong with the car. Now, are you going to pay for these to be done, plus he'd give us $100 deductible?" That's as much as I know about the warranty.

    When you have warranty or guarantee and anything goes wrong, they will tell me, "Now, your insurance don't pay for this. You have to pay for it yourself." They stand behind until you bring it in to them to take care of. But this insurance that I have to me is okay. However it makes me want to go and buy a brand new car, then I know they'd go through it and there's warranty for so many years.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We strive to provide all policy holders good peace of mind on their coverage and we are happy to respond to your comments.
    First of all, thank you for being a policy holder since September of last year. That really means a lot to us.
    From your comments, it appears that you are uncertain what is covered and what is not. The policy protects you from the cost of breakdowns to covered components. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    A breakdown is different from maintenance you do on your vehicle to keep it in good repair and operating. You know when maintenance is needed. Tires, batteries, oil changes, anti-freeze, brake pads and rotors and other such maintenance are things you can plan for and are not covered under the policy
    Breakdowns, however, are almost always unexpected. Most people on a budget do not have the luxury to save for a big repair. That is why the policy makes such good sense. Whether the breakdown is to your engine, transmission, electronic components or even something as simple as your window not going up and down, a one call to us gets you towed in, and covered repairs are paid for right away with a corporate credit card so there is no delay in getting the shop paid. You can use any dealer or certified shop you choose. In short, in gives you good peace of mind knowing that you will have the help you need when your vehicle breaks down.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 11, 2015

    Filing a claim with ProtectMyCar has been very hands-off and painless because it was all done by the dealer. I just pay my bill and they take care of everything else. The experience has been great overall and I've already talked to other people about them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 11, 2015

    I have put in a claim with Protect My Car this year. Something broke down and I took the car to the shop, but I had to pay with my money. I submitted the bill to them shortly after, and they cut down what they offered me. In the beginning, Protect My Car didn't tell me that. They told me I'd have a warranty from front to back and if I have a problem, I can take a picture and send them the bill which I did. But when they got the bill, it took them about ten weeks before they sent me my money and they didn't give me all my money back. They cut me short with my taxes saying they don't pay taxes and took them out. I had to pay it and that came up to about $75 short of what I paid for the vehicle. Now they changed their name to something else which is different from when I started with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. First of all, thank you for being a policy holder since May, 2013. We appreciate that very much. The reason that it took a while to get the reimbursement to you on the repair you paid for yourself is simply that the fuel tank pressure sensor is not a covered component under the policy. The policy does list each and every covered component so you can see right up front what the policy covers.
    However, we undertook a review of the claim because you have been a preferred customer for such a long time and this was your first claim. The final result was that we would extend coverage for you for this non-covered component and pay the claim any way. We are glad we were able to do that for you.
    In the future, please have the shop call us right away to start a claim. That way you do not have to go out of pocket for the covered repair. The benefit of having the shop call in the claim is that we would have saved taxes (except in limited circumstances) and usually the shop fees of $29.95. In total, it would have saved you $56.91 on this repair.
    We were very happy to get this result for you and we hope in the future you will not hesitate to call us first so we can make the process simpler and less expensive for you.

    Thank you again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 11, 2015

    I got with ProtectMyCar when they were still Precision a little over a year ago. I can't complain with my experience when submitting a claim - it was all right.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 11, 2015

    Submitting a claim over the phone to ProtectMyCar was simple and easy. The representatives were friendly and were able to answer all my questions. I've set up the payments over the phone using my credit card and every month, it is automatically debited out of my account. I have also used the rental car benefits and overall, I've had a great experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed Nov. 10, 2015

    I chose ProtectMyCar because they gave me the best price, but filing a claim with them was very difficult. They say, "Take it anywhere you like", and when the dealership's price is a little too high, they want you to take it somewhere else. There was a lack of communication with the personnel who was taking the claim and you'd have to keep going back and forth with them. Instead of them calling you, you have to continue to call them to stay on top of it. There was a time where I was out of a vehicle for three weeks but they give you up to seven days on a rental. I can't get in a rental until they confirm it, and that makes it by the week. From my experience with ProtectMyCar, find someone else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. First and foremost, we would like to thank you for having been a preferred customer for the last five years. We appreciate that very much
    It is unfortunate that you feel the claims process was difficult. The claim you filed was based both on engine sensor problems and transmission problems. As you said in your comments and as we let customers know every day, you may take the vehicle to any certified shop you choose to have repairs done. And you are right to point out that most companies simply issue a payment without making sure through inspection and review that the customer’s vehicle was repaired properly and for the right repair. We, however, have been helping customer for over a decade and we know from experience that engine and transmission troubles are often misdiagnosed. In order to get a proper diagnosis of the problems the O2 sensor problem had to be corrected. It took the shop 7-8 days to get this much done. During this time we made multiple calls to you and the shop but we received little cooperation from the shop. The combination of problems you were having required this repair to determine exactly what was going on with your vehicle to make sure the right repair was done the first time.
    We asked for a thorough diagnosis of the problem after the sensor problem was looked at but for some reason the shop you took it to was reluctant to take the steps to properly diagnose the transmission problem. They did not want to cooperate with the inspector and that is why we advised you to take the car to a shop a few miles away. It had nothing to do with the cost of the repair and everything to do with making sure the right repair was done.
    After the car was towed to the second shop a proper diagnosis found no problem with the transmission but still found sensor problems that needed repair. It was at this point that you decided not to continue with the repairs to the car.
    As a preferred customer, however, we do want to do what we can to help you with the cost of non-covered components. We have discounted your policy over $400. There will be no reduction in the coverage. Your next billing will show a substantial reduction in the monthly cost of your coverage. We want the policy to give you good peace of mind and for you know that we are willing to do what we can to help you.
    We hope you understand that we take a great interest in making sure that the right repair is done to our customer’s vehicles. We are required to treat all policies the same for the protection of all policyholders. With your vehicles age and mileage repairs are going to be required, probably sooner than later, and we stand ready to protect you with this coverage.

    Again, thank you for your comments and for being a valued long term policy holder. We hope that this explanation has been of benefit to you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 10, 2015

    I submitted a claim over the phone and it was very quick and easy. I had a very positive interaction with their claims representative and overall, I've had a very good experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 10, 2015

    I'm not very satisfied with my experience submitting a claim to ProtectMyCar. They did not cover everything that I needed them to.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments and concerns. We hope this response will help you with those concerns.
    First and foremost, thank you for being a policy holder since February of this year. We appreciate that fact very much. We strive very hard to make sure our policy holders get great service and great peace of mind. We are sorry that you feel the policy has not helped you as much as you would have liked. We have carefully reviewed the history of your policy over the last ten months. Over that period of time you had five claims, mostly to your transmission and suspension. We have saved you almost $1,900 that we paid out on the claims. That is far more than the total policy premiums you have paid in. We are very glad that the policy has worked so well for you.
    The last claims you files were for repairs to the seals and fluid lines. Unfortunately, these components are not covered under the policy. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair. Maintenance items, like seals, lines, tires, batteries and brake pads are not covered. You can see those repairs coming and can plan for them. You can not see a breakdown coming and that is why you need protection.
    Having said that, we want to help you with the cost of those repairs in another way. You are very much a preferred customer and have been with us quite a while. We have credited your account with a $450 discount that will lower your monthly payments substantially. We appreciate you as a customer and feel it is only right to help you all we can. You will see that reduction on your next monthly billing.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Please call us if you have any questions or if we can help in any way.

    Factual basis uncertain
    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Nov. 10, 2015

    The claim process is extremely difficult. I’ve, more or less, given up on it. Last winter, my heat failed. I went to the dealership to take care of the problem because local auto mechanics couldn’t figure it out. I had to dig through the documentation that they sent me to find the actual number I was supposed to give to the auto repair shop. I found the right number after I already paid for an initial repair. They had to work on this car four different times trying to track down the issue. In one of them, I flat out paid out of my pocket. I told ProtectmyCar about this and they asked me to send them a letter outlining what I went through including the copy of the invoice. I did that and I never heard back.

    The next time I had to get the car looked at for the same problem, I gave them the number that I had tracked down and things worked pretty smoothly. The car company billed them directly and I don’t have to pay the deductible. Since then, they’ve had to look at the car two more times which they did at their expense because it was old same problem. They finally fixed it. To be fair, we’re back in about 500. I’ve tried twice to make a claim, and I got through once. I would definitely not recommend this to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them and we are happy to respond.
    First of all, thank you for being a policy holder since February of last year. We appreciate that very much.
    Your first repair, in February, 2015, was to the right front hub bearing. we paid out $329 and you had to pay only the deductible of $100. We are very glad we were able to help you with that.
    The second repair to your heater, that you referred to in your comments. was the following month, March, 2015. We received a request to reimburse you for repairs you had already approved, had completed and paid for of $1,384. Since you had previously filed a claim and knew the proper procedure to do so, it was very surprising that you would pay for the repair and then files a claim after the fact. As explained to you and as required in the policy, you have to file a claim before you authorize any work to be done. The reason is simple. In the case of this repair, it was clear that the cost of repairs was at least $260 higher than it should have been. They replaced your heater core when it appeared that the problem all along was only to the A/C control head. We do check to make sure that repairs are not mis-diagnosed, that repairs are being done and done right the first time. We can not do that if you agree to allow the unnecessary repair to be done and pay for it without first filing a claim.
    We are sorry that you had a negative experience with this one repair.
    Since these are the only two repairs you have made us aware of we do not know what other repairs you are referring to in your comments. Once again, we can not help you if you do not contact us and file a claim. We urge you to get help first and save yourself future aggravation.
    As your vehicle ages and more miles are added it will be more likely that future repairs will be required. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase
    Claims Handling

    Reviewed Nov. 10, 2015

    It was easy making payments for their extended auto warranty and submitting claims to ProtectMyCar. They do a good job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 10, 2015

    ProtectMyCar fixed my Honda good. They gave me a rental car while the car was getting repaired. They gave me good service. The process was on time and the reps were on point. I’ll recommend ProtectMyCar.com.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Nov. 9, 2015

    My card was stolen and I had a new card issued. ProtectMyCar was very adamant about calling to make sure that they had updated payment information. That's a perk that they're trying to make sure that they receive their funds monthly for the contract that we had signed for. There was no real qualms, no problem with them. They did their job when I needed them. I hope they continue to do so in the future.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments, Mr. Loch. We very much appreciate your taking time to let us know how the policy is helping you. First of all, though, thank you for being a preferred policy holder since February of this year. That really means a lot to us.
    You are right. We do check with our customers when payment information is not up to date. Breakdowns almost always occur without warning and that is the time when a policy holder needs the coverage the most. Making sure our records and customer accounts are up to date is, as you said, one more perk that gives our policy holders such good peace of mind.

    Again, thank you for your comments. We hope you will not hesitate to let us know if you have any questions or if we can be of any help.

    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Nov. 9, 2015

    Submitting a claim with ProtectMyCar has been very difficult. Whenever I found out about the other companies being lower, I called them so I could cancel because I hadn't used the service at all at that point; but the gentleman said he was including three oil changes a year and two tire rotations. So the first time I used it was in May or June. I had a recall for my car and I took it to the Toyota shop so I called ProtectMyCar and they told me that all I had to do is pay and so they did my recall and the alternator. There might have been something else I had done that was called for regular maintenance that I paid myself. After that, I went to Jiffy Lube to get the first-rate oil change and tire rotation and I was told I was covered for three oil changes, but nothing about tire rotation. So I ended up paying the tire rotation because they were already doing it.

    This week, I went to do another oil change and I did it at the Toyota Place and they said I was not covered. I spoke to three different people that same day. The last person I talked to told me that they would reimburse me if I had already paid for them then he informed me that back in May, they did not pay Jiffy Lube at all for that oil change. I don't know why they haven't contacted me to let me know they never got paid. So I'm not happy at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. Comments such as yours help us know the areas we can improve upon. We regret the confusion on the oil change benefits that were added to your coverage. That issue has been addressed and will not happen again.

    Thank you as well for being a policy holder since January of last year. We appreciate that vey much. We apologize for the initial trouble you had with the oil change. Our policies have different levels of coverage that customers may choose from, depending on coverage desired and their own budget concerns. Your agent did provide you with three oil changes and two tire rotations. Those are additional benefits are not normally part of the coverage you have on your vehicle. Due to an error it was not properly reflected in your coverage. That was entirely our fault and for that we apologize. That error has been corrected and you will not have that issue come up again. Your policy does include the three oil changes and two tire rotations as well as the other benefits specified in the policy. Of course, you will still enjoy the lower premium rate for the coverage. We do help all we can to provide the best coverage at the lowest possible cost. Once again, though we apologize for the initial confusion we caused. If you have any questions, though, please call us.

    No response received
    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 9, 2015

    It was easy purchasing a plan from ProtectMyCar. However, the dealership had our truck for over a week a couple of weeks ago because they said they couldn't get a hold of them for the claim but every time I called, I get right through.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you provided. We appreciate your kind words. We strive very hard to make the process as easy as possible and give our policy holders good peace of mind.
    We regret that your dealership told you that the delay in completing the repair was because they could not reach us. We always provide phone, e-mail and fax numbers to dealers and repair shops. Good communication helps cut down on mistakes, wasted time and errors of all sorts. In any event, we are very glad to have helped you with the cost of the repairs.

    Once again, Ms. Delariva, thank you for your great comments. If you have any questions, or if we can help in any way, please let us know.

    Verified purchase
    Claims Handling

    Reviewed Nov. 9, 2015

    Submitting claims to ProtectMyCar has been easy, that's why I've been pleased with their services. As a matter of fact, I recommended it to someone else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase

    Reviewed Nov. 9, 2015

    While I was online, there was an ad that popped up, and I did some research and it asked for credit card information. I put all that in, and the next thing I know, I have bills $49 for something that I didn't give them authorization to take out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. Your comments were very surprising. You claim that you entered your credit card information on line and were billed $49.00 without your knowledge or approval. We do not know which company may have done that but it certainly was not PROTECT MY CAR. We do not accept any payments over the internet. All policies, including yours, are billed by credit or debit card only after each customer, including you, have provided permission to do so on three separate occasions during the sales call. All calls are recorded for the customer’s protection and ours.
    We also note that you took advantage of the policy to file a claim the week you took out the policy. We were able to save you $175 on a $700 repair, which meets our guarantee of 25% savings of the estimated repair cost. We also spoke to you on multiple occasions about the repair. However, you did not have the money to pay the balance of the repair and chose instead not to proceed with the repair. That was certainly your choice and nothing obligates you to do otherwise.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, minimum guaranteed 25% of the original estimate of repair costs. They also come with towing, 24/7 roadside assistance and rental car benefits.
    If, In fact, some other company took advantage of you in an on line transaction, we urge you to get help right away from your financial institution.

    As always, if you have any questions, please let us know.

    No response received
    Verified purchase
    Claims Handling

    Reviewed Nov. 8, 2015

    Their representative, Drew, was a nice fellow. Submitting my claims to ProtectMyCar is easy and I would recommend them to my friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase
    Claims HandlingTechPrice

    Reviewed Nov. 8, 2015

    I got an offer from ProtectMyCar via email and purchased a plan. When I submitted a claim to them, it was fast. Even the dealer said that it went smoothly, so that was good. ProtectMyCar also made the payments affordable for me. To date, the only service I've used was for the windows of the car. They were easy to deal with and they have really nice plans.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 8, 2015

    I chose ProtectMyCar over other auto warranty providers because they have a reasonable offer. I submit my claims through the phone and the claims representatives that I've talked to have been professional. For the most part, they get the claims resolved within a reasonable timeframe. I also have their rental benefits and have used it before.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Nov. 8, 2015

    So far, everything's good with ProtectMyCar.com and I would recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Nov. 8, 2015

    I've only had to use ProtectMyCar once so far and I was very happy with it. But I got worried once because I got so many people calling me trying to tell me I don't have it, but that can't be true because I've used it and I pay for it every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. Please do not worry too much about other companies that may call and tell you do not have coverage. All they are referring to is the original factory coverage. You are certainly covered by Protect My Car.Com. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future.

    Thank you again for your comments.

    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Nov. 8, 2015

    I thought having ProtectMyCar.com as an auto warranty provider was awesome. When I had the claim, I told Mark, "Oh, this is easy. I'm just happy that I did this.". So I took it in, and it was easy except when they changed the water pump. When they changed it, the thermostat was part of the water pump. So now I have to pay for the thermostat. These guys didn't pick up the thermostat. That was an extra $100 something that I had to pay out of my pocket which bummed me out.

    There was a belt on the water pump that needed to be changed because it was cracked. So I was fine with that. Everything was good but I had to pay for the coolant and the thermostat. So I was bummed about that because there was nothing I could do about the water pump. The water pump had to be changed. Because they changed the design of it, and the thermostat is part of it, I had to pay for something that really wasn't my fault.

    Mark made it easy. They were really good about it. He said, "Man, I tried to get into the thermostat and the tool and everybody must not pay for that.". But they wouldn't do it. So I was gonna call these guys back and ask him about it because it seemed the right thing to do. He said, "No. Just the water pump. That's all. Period.". It was confusing for me because I have to pay for the coolant which is supposed to be free. Other than that, it was easy and I have a pleasant experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. It is unfortunate that we could not cover 100% of the repair. The policy is very clear as to which components are covered and which are not.
    As your vehicle ages and more miles are added it will be likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 7, 2015

    ProtectMyCar gave me a good deal and they've helped me out. I once had a flat tire and my car wouldn't start so they came and jumped it. Submitting a claim is very easy, too. In fact, I'm going to take my car in again. They're great to work with. The ladies who answered the phone were wonderful and the supervisor was great. So far, I love the company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase
    Coverage

    Reviewed Nov. 7, 2015

    I had quite a few claims with ProtectMyCar.com and I haven't had any problem with them. I've used their roadside assistance, too. I only wish I could get more coverage on my car, but I’ve had people to join them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, Mr. Evans, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 7, 2015

    I'm happy with ProtectMyCar. It has been working out pretty good. They did all my major repairs, but don't do sensors and a lot of sensors went out on this car. I had the alternator go out, so I called them and they set the record to pick my car up. They got me a rental car, and it was good but I haven't got the refund back on the car rental yet.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    We will be in touch about the rental car reimbursement as soon as we have received the documentation we had asked you for. Please call if you have any questions any time.

    Verified purchase
    Donnelle increased rating by 1 star.
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with Protect My Car, Donnelle increased their star rating on Nov. 19, 2016.

    Updated review: Nov. 19, 2016

    The claims process was a little bit easy but also difficult. There're one or two people that I had to go over their heads to speak to a supervisor about the claim. But overall I'm happy with ProtectMyCar.com.

    Original Review: Nov. 7, 2015

    ProtectMyCar called and told me they had a good deal going on and asked if I’m interested. It sounded good but the funny thing is I’ve been with them for 8 months already. They first told me, “We protect your motor, we protect your transmission, we protect your fuel. As long as all your stuff is up to date, we protect all that. Anything electric we protect that, too.” So I said, “Okay, cool.” They also told me, “You maintain your car” and I said, “My car has always been well maintained.” Another thing is that I have 147k miles on my car and they said they'd cover 200k and something miles which is better than the car dealership that would only cover 175,000 miles. So I said, “Okay, I’ll go with you all” and added another car with them.

    When I go to get my oil change and the gasoline, everything is okay. Then my alternator went. So I called. It was a Sunday and they’re not open. They said, “As long as you got the receipt and everything, we reimburse you.” Okay, cool. So I took it to Cadillac and had it diagnosed. They found out it was something with the fuel. I said, “Okay, I’m covered because it says anything with the fuel.” Cadillac called and told them about it. Then they called and told me, “We only cover certain components." That’s false advertisement. They should never tell that they cover the engine and transmission if it’s only certain components of it. That’s why I'm really pissed off at them.

    They made the payments affordable for me, they pay for the oil change of the car and keeps the track record of my two vehicles in which I got a good policy with them. But I'm upset with them. Things sound good for a minute but then when they get down to the nitty gritty, they say “Oh, we just cover certain parts.” “How’d you cover certain parts? You didn’t tell me that.” “Oh, you should have read your warranty.” They need to tell the people the truth about their coverage. They take payments straight out of my bank account every time, no late payments. So if they could take my money every time, they should be able to simply tell me the truth that they don't cover this or that part.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We are sorry you feel the policy should have covered more than it does.
    Your file shows that you had an alternator repair that we covered and that you only had to pay the deductible. We were unable to cover the repairs to the vent valve, air level ride compressor and airbag sensor since these components are not covered under the policy. The other claim we were able to cover with no problems.
    We do take responsibility for any miscommunication. Giving our policy holders good peace of mind is not just a saying with us. Toward that end we have discounted the cost of both policies $200 each, a total of $400 in discounts. You will see the discounted amount on the next billing statement. We hope this will help your disappointment over the non-covered repair.
    We so feel the policy is quite clear on the coverage. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you will be very glad you had the foresight to get this coverage.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingPunctuality & Speed

    Reviewed Nov. 7, 2015

    ProtectMyCar is great. I have got a few calls from a lot of different companies offering an extended warranty but I love it that I went with them. At first I thought it was a scam but I wanna try it. This summer my air conditioning went out in my car. I called them and it was a thousand dollars to get it fixed. So, it was wonderful that I only had to pay a hundred dollar deductible and they got it right over to them. It didn't even take a week. It was really, really fast. It was great. It was very easy submitting a claim through phone. I'm satisfied.

    I don't remember who exactly who I spoke to. But he or she told me "That's okay. There are not so serious things are needed to do.", which we have the car dealer that I took the car and they fixed it, fax them over some papers. And I have to sign something, they fax them over and they cut them the check and I got my air conditioner fixed. It was like a real easy process. I was also able to take advantage of their 24/7 roadside assistance. Someone hit the back of my car and I used my regular car insurance. I didn't have to call them because I have rental coverage through my insurance, I didn't bother them again. But I'm pretty sure it would have been just as easy as before.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Please do not ever think it would be a bother to call us.
    Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Nov. 6, 2015

    Several months ago, I had a car bill. I called Solace and they came over. They paid $110. They also told me that the person who was doing the work was not good. They wanted a tie rod and I didn't even have 20,000 miles on it. My bill went up to $800. Then a Solace man came and helped me. He said, "We'll pay this. And we'll go over and look at that." They were very nice and I really like them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com (formerly Solace). Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    All too often we find repairs being quoted by repair shops that just are not necessary or completely wrong. We will not simply pay a claim without making sure that the right repair is being done and done correctly. That saves every one time and avoids repeat trips to the repair shop.

    Thank you once again for your wonderful comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Nov. 6, 2015

    ProtectMyCar was in Florida, so I chose them. However, when I submitted a claim, I was on a personal level a little offended when I was accused that the problem existed prior to me placing the claim. They said I had cracked the valve cover. I've never heard of such. They said, "Oh, you must have had this issue prior and you just got the warranty to get this fixed." So I said, "No. This just happened. But this is what I purchased the warranty for." Other than that, they handled the claim promptly. The overall process was easy. The guy got into the dealer that handles everything for me. I didn't have any complaints. The work is good. However, I cancelled it. I'm selling my car, so I'm not driving anymore. Overall, I'd recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We are glad to have helped you with the repair and settled the question of a pre-existing condition in your favor. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Nov. 6, 2015

    ProtectMyCar is all right. They're on the roll when it comes to paying the claims. I'm paying $70 a month, I have put a claim twice already, and they're doing pretty good. I would recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Nov. 6, 2015

    ProtectMyCar has worked out good for me so far. I submit my claim through my dealership so they’re doing it for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 6, 2015

    I knew about ProtectMyCar online when it was still Solace and they cover what I wanted them to compared to other warranty providers. But the claim process was extremely difficult. I got one price from ProtectMyCar and a different price from the mechanic, and it was all mixed up. I ended up paying ProtectMyCar but when it was time to pay the mechanic shop, I got a call back saying my bill was a few thousand dollars higher than what the mechanic shop quoted. The only good thing was that Joe, who takes care of the billing, was pretty nice. ProtectMyCar is a good company if there are a few major problems with the vehicle's engine and transmission but for the little stuff, I would rather go to a regular mechanic.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    There are times when our lower costs of repair conflict with the repairs shops higher prices. We never want you to be in the middle of that. We handle getting the lower cost for you. Should that situation arise again, just call us so we can help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 5, 2015

    The submission of my claim with ProtectMyCar was fine after they finally approved it, but it seemed like a runaround trying to get something approved if it's a large claim. Other than that, I'm happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It may have taken more time for the repair than you expected, and we apologize for the extra time. We have been helping customers for over a decade and we know from experience that vehicle repair are often misdiagnosed. In order to get a proper diagnosis of the problems we hire at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 5, 2015

    Submitting a claim to them was really easy though they haven't made payments affordable or easy for me. So far, all I've used is the oil change and it was easy. I just gave them their phone number and they handled it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Nov. 5, 2015

    I've had one claim with ProtectMyCar that I've used them and they have paid it. I purchased for extended warranty, and they have held up their end of the deal and paid it. I have no complaints at this point. I would recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Tech

    Reviewed Nov. 5, 2015

    The experience with ProtectMyCar has been good so far. They have difficult paperwork and all the unhappy stuff, but ultimately, they fixed part of one of my repairs. I get what I pay for.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We, more than most, know that paperwork is a way of life but we do take care of most of it for you and get you back on the road as fast as possible.

    We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Nov. 4, 2015

    I’ve used ProtectMyCar.com once and it was a good experience. They were straightforward. I had my dealership talk to them, paid the deductible and they paid out the claim. It was for a very small job though, not more than $300. I'm happy with them and I'm looking forward to the second appointment for a big job to see how they will handle it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Big repair or small, you'll still get great professional help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Nov. 4, 2015

    I first heard about ProtectMyCar when they called me. I chose them over a different provider because they give me a good reason to. I was covered, worth the money. My experience when submitting a claim was good. We have all the info and receipts from the car stuff.. Another reason why I chose them is because the amount of money will work on my budget so I could pay. First, they asked for a hundred and something dollars, but I couldn't pay that much for the month and they went down a bit. I'm going to call them back so I can out their warranty on my other car. I'm satisfied with them.

    .

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is affordable for everyone’s budget. Its all part of not just doing the right thing, but doing things right for each customer.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you again for the great comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 4, 2015

    I had a very difficult time submitting the claim for ProtectMyCar. The mechanic had a lot of runaround, but took the other claim but it was an ambitious episode.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments, Mr. Walden. We truly appreciate your feedback. It is very important to us to know how well our policies work to help our customers
    A review of the repair on which you filed your claim shows that we paid out over $2,860 to get your car repaired. That amount is quite a bit more than you have paid into the policy and this was only one repair. We are very glad we were able to help you out with that repair. Considering the potential for future repairs the policy will more than pay for itself and give you good peace of mind.
    We let customers know that they may take their vehicle to any certified shop to have repairs done. Most companies simply issue a payment without making sure through inspection and review that the customer’s vehicle was repaired properly and for the right repair. We, however, have been helping customers for over a decade and we know from experience that vehicle repairs are often misdiagnosed. In order to get a proper diagnosis of the problems we hired at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth taking these steps at our expense to make sure the repair was done right the first time. This was especially important since you let us know that although the truck was running rough, there were no “check engine lights” lighting up as there should have been.
    Having said that, we do understand that it was an inconvenience to you.. We want all policy holders to have good peace of mind knowing we will help them get their repairs done right the first time. To make that right, we are providing you with One Year Free Oil Changes on you vehicle. We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to be a positive one.
    With your vehicles age and mileage repairs are going to be required, probably sooner than later, and we stand ready to protect you with this coverage when that occurs.

    Again, thank you for your comments and for being a valued long term policy holder. We hope that this explanation has been of benefit to you

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 4, 2015

    Warranty was going out on my extended warranty I had from the factory, and it was a call from ProtectMyCar that I got at the right place at the right time. I had a poor experience when submitting the claim. When we went through it, I had a motor go out on my truck, and it was one delay after another delay. Expectations were not made on what was expected. Communication breakdowns telling me they were following protocol yet when they did their order, the sequence of things that they did, they didn’t even follow their own protocol. I was pretty miserable with it. It took me almost two months to get my vehicle back, and everything was about technicality.

    “Give me patches of your tire size.” “Give me patches of your motor.” “What size of rims have you got?” They were looking for a way to not cover the issue. And then, all of my maintenance has always been done at a Ford dealership, every bit of it, so I would have a record of it. Plus, it’s a certified ASE-qualified mechanic doing everything and it was when we need records, we don’t have a problem. The four years of records on my truck, they got them.

    It was “We can’t tell you whether we cover it or not until it’s broken down.” It ended up being the motor. So instead of getting a rebuilt motor, they sent me a motor out of a junkyard out of Mississippi or Alabama. Ford recommended a Ford built motor to be put back in it. So, I got a junkyard motor and it had 52,000 miles on it. The motor didn’t work. It was running hot and had issue with it. Then, I got a phone call. “We’ll send you another motor.” The next motor they sent me was another motor from the salvage yard, and it had 98,000 miles on it. When it came, it looked pretty pathetic.

    When buying a warranty, one expects a rebuilt motor that’s been tested to make sure it’s okay, and none of that was done. When the first one went out, I asked to have a Ford-manufactured rebuilt motor put back in it. It’s basically a cost-cutting effort to get by the cheapest way they can. Because the first one didn’t work, they blamed that on their vendors. Now, it’s the vendors’ responsibility to give another motor. It was just back-and-forth, real bad communications. I was very argumentative as well as the person covering it, and I said I wasn’t real happy with it.

    They have bad customer service. What they sell is a product to cover something. There’s misrepresentation to get the product. The only good thing about this is that, at the end of the day, they did the cover motor because they couldn’t find a technicality to get out of it so that forced them. But the whole experience was bad. The whole process that I had to go through they’ve taken too much and one excuse after another was not acceptable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. First of all, thank you for being a policy holder since February, 2014. We appreciate that very much.
    A review of the repairs to your vehicle shows that we paid out over $9,500 for repairs on your vehicle over the last year. That is almost five times what you have paid in on the policy premiums. Not a bad deal by any means. We were very glad to have helped you so much with those repairs. We regret that you do not feel the policy has done enough for you. The only repairs we were not able to help you with were to the complex sensors. Your policy does not cover the electrical failures to your sensors or computer module.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    It would seem from your comments that you were not happy with the questions we asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after.
    We did replace the defective engine when it was determined to have a fault. We purchase parts and components from reliable suppliers and warrant those components, as well as stand behind that warranty when a part, or n engine, becomes defective.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments

    No response received
    Verified purchase
    Claims Handling

    Reviewed Nov. 3, 2015

    I have a warranty from ProtectMyCar that did the work in the car and I had no problem submitting the claim. Also, I had them do two jobs for me and didn't pay a penny.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2015

    I'd recommend this company. I had no problem with them at all. When my fuel pump went bad in my BMW, I took it to the shop. A guy took it apart and confirmed the problem. He called Solace and within a day, it was done. Everything is great, so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 3, 2015

    Submitting a claim with ProtectMyCar is simple. The only time I've ever used it, I just called the number and they found who I needed to have come help me so it's fairly easy. I have the payments set up on automatic withdrawals, so it's very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 3, 2015

    I only had to use ProtectMyCar a couple of times and I would have to use them again because I'm having some issues. Claim submission was easy. They refer me to all places I went. I give my membership information and policy number and they handle it from there. I would recommend ProtectMyCar to anyone. I even went back to the dealership and told them who to deal with. I've been with them for a little over a year and it's been great so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 2, 2015

    Making payments for the warranty and submitting a claim with ProtectMyCar was easy. I would recommend it to my family member or friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way!

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 2, 2015

    I had ProtectMyCar on just about all my cars and when the other company went out of business, they let the other companies know the number. One day I answered the phone and there was somebody on talking about the same thing and I just had picked up another car then. However, they have a problem right now with submitting a claim. I've been without a car for a whole month. They didn't want to go with the dealer part, they wanted to find their own parts. Then, they didn't get in touch with the shipper and the shipper didn't get in touch with them. I'm not a happy camper. I worked for a dealership so I know how things can go but for what the work they're doing I could've fixed it myself. I tried to talk to somebody about it - nobody never did call me back. The only person who called me were the people that said, "We're sorry about that."

    They said, "We're going to save you some money." But here it is a whole month, I haven't saved any money; I spent some. But the payment's not a problem because it comes directly out of my account. There's no way I'm going to recommend them somebody else since my experience with them is not good. I hope they fix the car, that's all I want done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on the policy you have with us. We appreciate your doing so very much. Thank you, too, for being a policy holder since September 2013. We appreciate that fact very much, as well. We strive very hard to make sure our policyholders get great service and great peace of mind. We are sorry that you feel the policy has not helped you as much as you would have liked.
    From a review of your coverage it appears we have paid out almost $5,250 in claims for repairs over the last two years. That is almost four times what the policy cost over that period of time. We are very happy to have helped you with theses costs.
    We do apologize if this last repair has taken more time than expected. A review of the claims file shows that our claims representative did make every effort to keep in touch with the repair shop and did not delay in ordering parts. There were delays in both parts delivery and getting the required records, as well as changes that were made to the repair costs by the shop in the middle of the process. All of these factors delayed the repair. While not all of the delay was our fault, we do take responsibility for getting you repair done right the first time. In hindsight there were certainly things we could have done better in this case and we again apologize for not recognizing that at the time. We will make sure that does not occur in the future.
    As your vehicle ages and more miles are added it will be more likely that future repairs will be required. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Insufficient response received
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 2, 2015

    The first claim that I submitted with ProtectMyCar.com was difficult. They didn’t want to cover the problem that I had. They went to do some phone calls and took care of it eventually. Other than that, I haven’t had any issues. I'm happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair to the O2 sensor. Although that component is not covered under the policy you have with us we decided to extend your coverage to help you out with that repair. We are glad we were able to help you with it and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Nov. 2, 2015

    I use ProtectMyCar's maintenance perks including the oil change and so far, I've had an excellent experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Price

    Reviewed Nov. 1, 2015

    My warranty had went out of my car and a young man from ProtectMyCar talked me into their program so I got them. I’ve been with them for about 2.5 years now and my experience with them has been really good. The transmission on my car went out and they put a new one. I was shocked to know how expensive the repair could have been to me. I’m really satisfied with ProtectMyCar and I have been recommending them to people. I’m still driving my car and I want my warranty with them to keep going.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again, Ms. Levi

    Verified purchase
    Claims Handling

    Reviewed Nov. 1, 2015

    A lady had spoken to me. She called me back another time and gave me a quote. I said I couldn't afford it, but she asked if I could afford $16 a month. I told her I probably could, but that I needed a warranty guarantee of what I'm protected for on my car. My experience in submitting a claim was not difficult at all. They gave me a pretty good explanation about what's going on because they saw how many oil and filter change I can get per year. I have used it twice so far and it came up pretty good. However my card has Solace on it so how would I be protected when it's coming into another name?

    The company used my debit for making the payment when I purchased my extended auto warranty. I told them it's okay to do that because I changed to another bank. They said whenever I want to change that they'd be fine, so the worked with me so far. I would recommend them because they were very courteous and explained everything that I have asked them of. They didn't beat around the bush and the representative spoke to me and they transferred me over to someone when I said I can't afford that amount. I had an excellent experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you vey much for providing your comments on your experience with Protect My Car. Com (formerly Solace). Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.
    We changed our name to Protect My Car (from Solace) to more accurately reflect what we do for our customers. What will never change is our willingness to go the extra mile to help you when you need it.

    As always, if you have any questions, please so not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Coverage

    Reviewed Nov. 1, 2015

    I have ProtectMyCar. I had a problem with my car and sent it to the shop but for some reason, the shop said that they wouldn't cover some things. So I still haven't gotten my air conditioner fixed yet. I had to suffer.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the majority of the repair to your A/C. We also appreciate your choosing us to protect your new car on a new policy and and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Nov. 1, 2015

    I didn't have any warranty on my truck. Something came in the mail so I called and everything seemed to be reasonable so I got ProtectMyCar's warranty. At $45 a month, it's very affordable because I'm on a fixed budget. The policy helped me tremendously when something happened with my truck. It was a really expensive repair but all I had to do was pay a hundred dollars and they paid the rest. The whole process was easy, quick, and very thorough. I took the truck to the car dealer, told them what was going and and that I was with ProtectMyCar, and they set the whole thing up. I have also taken advantage of the rental car benefits since I had to leave the truck overnight. It's a wonderful company and I couldn't ask for a better one.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, Ms. Snow, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again, Ms. Snow for the great comments!

    Verified purchase
    Claims Handling

    Reviewed Oct. 31, 2015

    I haven't had any problems when submitting a claim with ProtectMyCar. The last couple of times they took it in, they worked along with me and it was okay. This protection is working out for me, so I'll recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Profile pic of the author.
    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 31, 2015

    I once called ProtectMyCar to get a tow truck, but I ended up having to pay for it myself and as a matter of fact, I was on the verge of cancelling. But I'm not holding that against them. Last week, I went and got the oil changed, and that went smooth. So far, I'm comfortable with ProtectMyCar and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We are sorry the tow did not go as smoothly as we would have liked, but that will make us work that much harder for you in the future. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Oct. 31, 2015

    I love ProtectMyCar. They're great and I haven’t had a bad experience with them. Every claim that I’ve had, they approved it. They speak with the auto shop that I have directly and they haven’t given them any problems either.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2015

    As soon as my car breaks down, I call AAA and they come right out and assist me. Usually, when I'm getting ready to close a warranty, people from some companies start harassing me to make sure that I renew. But I didn't have that problem with ProtectMyCar. My experience with them has been unbelievable and since their premium is not high, I would refer them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Oct. 30, 2015

    I had a couple of problems on a couple of the claims with ProtectMyCar. They ended up paying one but the other one that was considered a hose problem, they didn't pay for that. They should go and do a little detail what they cover and what they don't. They have a big list and it looks like it covers everything but then when my car has a problem if there's a small way for them to get out of it they'll try to get out of it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    First and foremost, thank you for being a policy holder since March of last year. We appreciate that fact very much. We strive very hard to make sure our policyholders get great service and great peace of mind. We are sorry that you feel the policy has not helped you as much as you would have liked.
    You had, of course, filed a claim in February 2015 for repairs on the diesel heating element on your Volkswagen Passat. The policy paid out almost $830 toward that repair. Then, in October, you had a problem with the charge pipe rubber hose that was denied for coverage as a non-covered component. The cost that you were charged by the shop for replacing that one hose was incredible. As we tell people every day, the cost of even a small repair can be hundreds of dollars. That is why having protection is so important.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    We do help in other ways when a policy holder has a non-covered repair. To help you we have added One Year of Free oil changes to your policy. We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to be a positive one. We look for ways to help our policy holders. If we did not do the right thing every time we would not have been in business for over ten years.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Please call us if you have any questions or if we can help in any way.

    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Oct. 30, 2015

    I've had to use ProtectMyCar one time and it's been absolutely amazing. The company submitted the claim for me and, their customer service was excellent. They were very detailed at explaining everything that would and wouldn't be covered and worked with me to make payments more affordable. I haven't had any kind of bad experience with them yet. They are very helpful in the time of need.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you Shelley, for such a positive review, we really appreciate your business and we strive to treat every customer like the way we would expect to be treated. Its was so nice reading your review, it makes us feel great knowing all of our hard work is paying off. We shared this review with our new employees that are in training right now so that way they know how hard they have to work to keep everyone happy. We will always work to get the job done right.

    Verified purchase
    Claims Handling

    Reviewed Oct. 30, 2015

    I’m pleased with the service from ProtectMyCar.com. When I submitted a claim at one time, they were slow in coming to visit to see the damages. The warranty was under Precision then. It has gotten better lately so I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 30, 2015

    So far, my experience with ProtectMyCar has been good. I have used it only one time. It was a regular routine oil change. I went and then I gave them the number. The shop charged me for the service and the part that's for the oil. They got the full refund because I haven't heard from them; that means they get their money. I don't have any negative complaints at all. I asked three people. I wasn't going because two of them told me no. But when Solace, the third one told me they would give me another discount, I decided to go ahead. I don't have any problems now. I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Verified purchase
    TechPrice

    Reviewed Oct. 29, 2015

    ProtectMyCar owes me money. I rented a car when I took my car into the dealership and I don't know if they ever communicated up with the dealership. They charged me eighty something dollars for a rental car and I have a relationship to the rental companies where I could get a car cheaper than that. Protectmycar didn't follow through with that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you wrote concerning your policy. Comments such as yours help us know the areas we can improve upon. First and foremost, thank you for being such a loyal customer for so long. It really means a lot to us. We are glad to have helped you at least 5 repairs to your two vehicles in the last 2 years, paying out almost $2,700. We are sorry you had to pay for the rental yourself on your last repair. Rental car benefits are built in to this policy and we will be happy to reimburse you as provided in your policy. We deal with literally hundreds of incidents weekly and only very rarely do we have a problem with rental car benefits. When that happens we take responsibility for making it right.

    Please also remember that we provided you with free oil changes and tire rotations on both vehicles and have also discounted the cost of each policy over $700. As a preferred customer we also eliminated your deductible on repairs. We know this will help you not just with the policy cost but with any future repairs. We will be in touch with you so we can get you reimbursed for the car rental. Thank you again for your comments.

    Verified purchase

    Reviewed Oct. 29, 2015

    I'd recommend ProtectMyCar. I've been having good experiences and got good service from them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Oct. 29, 2015

    I'm dissatisfied with ProtectMyCar.com, most of the claims I submitted were denied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments and concerns. We hope this response will help you with those concerns.
    First and foremost, thank you for being a policy holder since July of last year. We appreciate that fact very much. We strive very hard to make sure our policy holders get great service and great peace of mind. We are sorry that you feel the policy has not helped you as much as you would have liked. We have carefully reviewed the history of your policy over the last fifteen months. Over that period of time you had three repairs done on your vehicle. We paid more than $1800 towards those repairs, which is considerably more than the cost of the policy premiums you have paid in. The portion of the repairs that we were unable to pay related to repairs to components that are not covered by the policy. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you again with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.
    Even though the repairs were to non-covered components and could not be covered by the policy, we still feel we can do some things to help you out. We want our policyholders to have good peace of mind knowing that we have their best interests at heart. As we explained to you over the phone we have discounted the cost of the policy $500, and provided 3 free oil changes for your vehicle. As a preferred Customer, you deserve no less than the best help we can give.

    Please call us if you have any questions or if we can help in any way. Thank you once again for your comments.

    Resolved outside ConsumerAffairs
    Verified purchase
    Claims Handling

    Reviewed Oct. 29, 2015

    Making payments for the warranty is easy as they set me up on an automatic payment. It's easy to submit a claim with ProtectMyCar and I had no problems with their representative.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Oct. 29, 2015

    I've used ProtectMyCar for oil change services and it's been an easy process but I'm not satisfied with them because at one procedure, they were supposed to pay 50% and only paid 20% for some of the work that I was getting done for my car. They did not meet my expectations.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments, Mr. Ogwin. We are very glad to have helped you so much on the repairs to your vehicle and regret that you feel the policy benefits should have been more help.
    A review of the policy shows that in just the first three months of policy coverage we paid out over $300 in costs for your oil change and repairs. Not a bad return on the small monthly premiums and we are very glad to have been able to help with these costs. We do not cover the costs of bulbs or speakers or microphones that you were also having trouble with. On the repair to your mechanical components, we did meet our guarantee of saving you 25% of the repair cost by paying that portion directly to the repair shop.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is far less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, from a minimum guaranteed 25% up to 45% of the original estimate of repair costs. They also come with towing, 24/7 roadside assistance and rental car benefits.
    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    We hope this helps you understand the coverage and how it will continue to help you. If you have any questions, please call. We are here to help. Again, thank you for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Oct. 29, 2015

    Submitting my claim to ProtectMyCar was fairly easy as the dealership did it for me. The payments for the purchase were fine but the amount of coverage was not clearly explained. I didn't realize that so little would be covered under my warranty so I needed to submit a claim. I didn't use 24/7 roadside assistance, rental car benefits, or maintenance perks because the plan wasn't sufficient enough for the amount of time that I need it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments, Mr. Badru. We are very glad to have helped you so much on the repairs to your vehicle and regret that you feel the policy benefits should have covered more than they did.
    A review of the claims shows that we paid out over $1,700 on the repair but did exclude only the battery and gaskets which are not covered components under the policy. These are maintenance items. That means that they must be maintained and replaced at regular intervals. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. In short, you can plan ahead for regular maintenance. You can not see a component failure coming. That is where the coverage really helps.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    We hope this helps you understand the coverage and how it will continue to help you. If you have any questions, please call. We are here to help. Again, thank you for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Oct. 28, 2015

    ProtectMyCar was not a great experience in the beginning. The trouble was my motor messed up on my car, and the extended warranty initially denied my claim. I felt it was wrong because it wasn't time for my fuel to be topped or anything, it was just something that happened to my car. I always take my car to the dealership and they had all of my service records, and for them to still deny my claim, it really upsets me a lot. However, the company worked with me on some things, and I recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate it very much. We do go beyond the limits and exclusions of the policy when the situation warrants it, as we did on your repairs. Doing so is all part of not just doing things right, but doing the right thing.
    We are very glad the repairs worked out well for you and we look forward to helping you in the future when the need arises.

    Thank you again for your comments.

    Verified purchase

    Reviewed Oct. 28, 2015

    I used ProtectMyCar for maintenance on my vehicle and submitted a claim by phone. The process was easy and I’ve already recommended them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Oct. 28, 2015

    I've had a good experience with ProtectMyCar. They called me and it sounded good, so I got their auto warranty. When I submitted a claim, my mechanic made the call to them and did whatever they have to do, then my mechanic called me and told me it was covered. I would pay $100 which is my deductible and ProtectMyCar would pay the rest. It was very easy, went very smoothly and I had no problems in making payments. It's a very good program and I'm satisfied with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Coverage

    Reviewed Oct. 28, 2015

    It's been a great experience so far. When something happens to my car, I just take it to the shop, pay my $100 and they take care of the rest. Initially, I really didn’t think that I needed the insurance, but I've had two major things happen and it’s been great to know that I’ve been covered with that. I knew it was a winner when my alternator went out and they told me that my bill was over $1000 and they fixed it for $400. They're amazing!

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Loading more reviews...

    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com