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Protect My Car Reviews

Out of business
4,948,604reviews on ConsumerAffairs are verified
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 25 Reviews 3380 - 3530
    Verified purchase

    Reviewed May 27, 2016

    So far, everything's fine with ProtectMyCar. I usually call to submit my claims and their reps are okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed May 27, 2016

    ProtectMyCar did what I expected them to do when I submitted a claim. So, I'm pleased. It's been a wonderful experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTechPricePunctuality & Speed

    Reviewed May 26, 2016

    ProtectMyCar was only $25 a month and it's pretty easy to get with them. Also, I always thought that having extra insurance on my car would be great. However, when I submitted a claim, it took a while to get the actual people out there to look at my car. It delayed my ability to get back my car in a really decent time. I waited almost a week and a half extra to get my car's stuff taken care of so that was a little unfortunate. But I'm not really too picky. I know I live on a military base. So, I know it's a little bit more difficult for them. But, just some way of fixing that to be quicker that'd be preferable.

    What happened was I destroyed my AC unit. It blew the hell up in my car and to fix it, it was gonna cost almost $2,000. I was thinking that I had insurance on the car that ProtectMyCar would foot at least a good portion of it but they only paid for the manpower hours. I guess it's only to fix minor things, not like huge things. So, I don't know if they have any different plans or what is the case. But from what I was understanding or when I was first told about this is that they would cover a good portion of the vehicle. I had to get my transmission fixed afterwards because when they fixed the AC unit, they screwed up my transmission. But they wouldn't cover that at all.

    So, it's been one rocky slope. I've still got them and I'm not too worried about it. Extra insurance on a car will come in handy one day. But they could be more helpful and do their best. They should be more open at what they can or can't do like a little clarity of what they actually can cover beforehand and whatnot like major things, minor things. When they say, "Hey, we'll cover this to up to this portion." So, if I get an accident, "Okay, well, I can have them cover up to so much portions and I gotta foot the rest or have my insurance take care of it." But it wasn't a car accident so the insurance company wasn't gonna do anything about it.

    But other than that, so far, they have been doing great. They did foot some of the bill which is great. I was just assuming I would get more out of that. I should've been more intuitive and said, "Hey, how much are you guys gonna be covering? What do you guys cover." And I just didn't know what I had on my car exactly. So, that's my fault. In addition, they offer 24/7 road assistance, rental car benefits and maintenance perks are always good to have on hand.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed May 26, 2016

    Everything has been great with ProtectMyCar. It's very easy to make payments with them, and the ProtectMyCar reps were very nice and courteous.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    CoverageTechPriceRefunds & Payouts

    Reviewed May 26, 2016

    ProtectMyCar had a wonderful salesperson. She really did a heck of a job and I really appreciated that. Recently, I had to take the car to the shop. ProtectMyCar covered a lot of stuff but there was some stuff that they didn't cover. I would never have put the car in the shop but I did know that they weren't going to cover the stuff that I needed. There was the back, the rear, and the trunk like the liftgate which for SUVs was a major thing. Then it went out and I knew they were gonna fix that, but they didn't. They didn't pay for that as the most stuff, so those had to come out of pocket and I didn't have the money. I have mixed feelings right now about this. The dealership is working with me right now as far as paying this. I'm caught up in between all these bills with only one income. I'm trying to figure them all out.

    I was able to fit in the monthly payments for the warranty as part of the bill that I know I have to pay. I had to make some adjustments, but I was able to do that. It's still working now for as long as I've been with the program. ProtectMyCar is all right. I have an older car and I know I need that warranty. They have an affordable price for me and I'm keeping it because I can handle that payment every month. It's been a very nice and enjoyable experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. You have already discussed this with the claims department, of course, and were pleasantly surprised to learn that we are covering far more of the repair than you had imagined. That's all part of doing the right thing, not just doing things right. We are very happy to have achieved a good result for you and look forward to helping you again when you need help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 26, 2016

    I submitted my claim over the phone and the process was very simple. The reps were very friendly and helpful. I chose to go with ProtectMyCar because they gave me the best price and the most for my price. Making payments is very easy and comes out of my checking account once a month. Overall, they provide friendly service and it's easy to get things fixed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed May 25, 2016

    I had a repair done right when I got ProtectMyCar. I had a transmission replaced. If I did it out-of-pocket, the cost was gonna be a little over $1,400, roughly. I received about $500. But then right at the end, and this is the part that I don't understand - how could they think that the rebuilt or used transmission that was being shipped was going to be shipped with the fluid in it? They then refused to pay the $40 for the fluid, saying that fluids aren't covered under it. And that's understandable. It was clear to me that I would be responsible for that point because the $900 and x amount of dollars that I've spent, I assumed that included the transmission fluid. Because when you put a transmission in, you gotta put fluid in, run the vehicle, put into gear, make sure it's working, then drain it and change it to put the fluid in that you're gonna be using.

    Same thing when you change an engine. All the fluids go in - water, oil, so on and so forth. The only thing that they change after the initial startup is you change the oil. The reason being it's that way, if there's any metal that gets in all that, they could check the new fluid to see if there are metal shavings in it. Now, what should've happened when I got this transmission taken care of was that when they quoted me the price, they should've said that doesn't include the fluid. At that point, I would've said, "Okay. How much do I have to spend out-of-pocket?"

    Last week, I had $100 emergency service done on my vehicle. I lost my lower radiator hose, it got a hole in it. I took it over and it was an emergency so it wasn't something that we can sit and wait a long time to get a good price. That was the other problem because the shop guy took my truck to get the transmission done. It's not bumper-to-bumper but it's enough that where I've had some places call wanting to give me this extended warranty type deal to where all I paid was $100 out-of-pocket and the rest was covered by them. But the transmission wasn't exactly under this.

    All they were gonna pay, because I haven't sent the bill to them, was $25 which means that I would've ended up spending about $75 total for getting that hose replaced. It was an emergency type repair but point being is I still have the service. They get their $40 a month. But if I needed to replace the engine, I don't see where I'm really saving any money.

    The other thing that got me because I haven't used it yet was the oil change deal. It also gets questionable because when I originally signed up for it, the guy told me, "Oh, you did great" this and that and all I did was pay $25 to start, end of story. On the initial call, he said, "Yeah. You can take it to Wal-Mart, and they call us up or whatever they do and it's paid for." I was gonna get it done and I'm told I can't go to Wal-Mart. I can go to Wal-Mart and then send them the bill and they'll give me the money back. Now, how's that a free oil change technically?

    I went to a shop that was in our town and told them about the free oil change. They say, "Tell them, explain how it works." He won't do it. So, if I go to Blue Ridge or to the Dodge guy that did transmission, are they gonna do it? Because he deals with them but he doesn't like to deal with them. We're talking about the Dodge shop. He does other vehicles but he's a Chrysler type fanatic and he likes Chrysler product and normally that's what he tries to work on all the time but he does other brands. But again, if I go there and they say they won't do it, then the free oil change, how good is that at that point? I'm putting money out of my pocket and getting the money back from them.

    The reason why we have this insurance on this particular vehicle is because it's a pick-up truck and some of the costs are a little bit more than our Jeep. Like for example, the AC regulator or the fan regulator for the heat on my vehicle costs somewhere about $60 to $70. I just replaced the one on my truck, and then all of a sudden the one on the Jeep went out, which I can get for less than $20. This is not something I think they would've paid for so I just went out and bought it myself.

    It's time consuming and I was without my truck from January until roughly the middle of March. If I had gone and paid it directly, I would've probably been without my truck for about a week or two. But three months compared to a week or two, something's gotta change here. If they're going to quote me a price on a service, and if there's something that would get replaced, then they should be aware of what the services are on getting that product like rear-end differential. Now, with the rear-end differential, if I'm correct, they do not have to change the fluid back. Both my vehicles are four-wheel drive. When a replacement is done to the transfer case and things that they have to generate the power to, they should go, "Okay, we know the fluids have to come with it. It's part of the repair to the vehicle." That really upset me.

    Before I even signed up, I was reading all the plus and minuses, what people said, and it was a lot of positive to negative. But some of the negative stuff like, "Why do they take forever to do something?" One person had a vehicle that needed something that he knew would only take a couple of days and it took almost a month for them to get paid because the shops work on the vehicle until they're told to.

    After the service was done, they were supposed to call me with a fax number where I could get that receipt to them. I've never heard back from them. I'm talking about the $100 bill because it was an emergency repair. The shop that I went through wouldn't take them either. It's like they say, "All these shops in the world, but Wal-Mart. You can go wherever you want." Well, if I can go wherever I want, then the shop that I had to get the hose replaced with was in a big city. If still lived up in Woodridge, Virginia or Charlotte or I went to Salem, I could've found somebody that would've taken them and would've said, "Look, we've got an emergency repair. What's the cost gonna be?" They would've told them and maybe I would've paid a lot less than having to fill out.

    They should be aware and understood that a repair on a vehicle will have fluid replacement. It's not like I'm asking them to change a light or something electrical. That's not gonna have fluid involved. But something that requires a fluid on the repair, they should at least consider that in there and then quote how much the customer has to pay. Because when they told me it was $900 for a $1,400 job, at that point, we didn't have a single problem with that. They saved me less than what I thought. But maybe they should've said, $700 or $600 is what I have to pay out-of-pocket. At least, make me feel that I'm saving some money.

    If ProtectMyCar is there to help me, then they should be there for any type of case whatsoever. They say they pay for the oil changes. Well, why don't they cover a transmission fluid change? Because it costs $110. But at the time, before I got them, it was $110 just to do a fluid change on my transmission. At that point, I would have found out there was a problem and been able to get to it for a cheaper price - maybe had the transmission rebuilt at a less price because it was a working transmission at that time. Why don't I cancel it? Well, because who knows? If I cancel it and the next day, my engine could blow. Maybe I need another major repair and they can turn around and would able to do it quicker. I'm not exactly satisfied with ProtectMyCar but I'm not exactly pissed off at them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed May 25, 2016

    It was pretty easy to submit a claim with ProtectMyCar and it’s not hard to make payments with them at all. I just put money on a prepaid credit card, and they take it out every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed May 25, 2016

    I like the price of ProtectMyCar but filing a claim is a little difficult. The dealership filed it for me, and ProtectMyCar wanted to put me through a whole bunch of loops to get them to pay the claim, but I finally got them to pay for it. Making payments for their fees was easy but it could be a bit lower. I called them one time to use roadside assistance but they never came. Its not the best experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. We do apologize for any delay in getting the roadside assistance to you. It can happen from time to time and we always do what it takes to make it right.

    Thank you once again for your comments. Please let us know if there is anything else we can do for you.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed May 25, 2016

    I had a radiator that needed to be repaired for one of my cars. I filed a claim with ProtectMyCar and some guy came out. They looked at it, but they still didn’t fix the problem. It was a whole lot of waiting. In the meantime, my car was running hot and I needed the radiator done. All I needed was the approval. It was such a hassle calling this one and calling that one every day to follow up. I’ve messaged several people and left a note. I wasn’t really pleased with it and I got fed up. I finally cancelled that claim. I'm paying for coverage and they’re not covering the parts that are supposed to be covered. It ended up with my car being damaged and with me spending more money on that particular vehicle than I’m spending on repairs.

    Then I went and took my Chrysler in for an oil change. The guy said he gave me a free oil change. But I was told to verify this and they denied my oil change. I told them I do have the oil change in my plan but they told me I don't have it. I had to keep calling back. Another girl verified it and she finally put it on a note. It’s been a whole lot of stress going over things. Finally, they apologized and said I have the oil change.

    I’m on a budget, but I try to save a little for my plan, for the parts that I know I have to pay for. They take it out of my credit card. So far, I'm on the verge of calling and canceling the whole policy because they gave me a hard time. It shouldn’t be a hassle like that. I could’ve paid out of pocket and it’s the same thing. I won't be billed every month for something that I’m not using. Over the months, there have been so many notes that I’ve called ProtectMyCar about. They lie about a lot of stuff they tell the customers. They tell the customers one thing to get the sale. If I had known, I wouldn’t have picked up the warranty. I’m dissatisfied and I’m not gonna recommend them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverage

    Reviewed May 24, 2016

    ProtectMyCar doesn't communicate and I'm definitely not impressed. For one, somebody should have said in the beginning the reading of the odometer the warranty only covers so far. If I'm paying somebody to do a job, I expect for them to communicate with me but they don't inform people straight up. There's always something hidden. They make it sound so good but then when I try to back out the deal, here comes the fees that I don't even know about which should've been said before I signed up with them. There was just too much stuff that was going on that I just didn't like.

    I'm also an entrepreneur myself, and the minute that I tell somebody that I'm going to do something and I'm supposed to be working on anything that we had an agreement to, I'm going to inform that person about the status. They don't have to call up a third-party to find out. I'm unsatisfied with my experience with ProtectMyCar. But just because I had a bad experience doesn't mean that somebody else will experience the same.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceTech

    Reviewed May 24, 2016

    ProtectMyCar bugged me a bit more than other companies so I chose them. It’s for post-warranty stuff which everybody says, “Don’t do it. Don’t do it. Don’t do it. You’ll waste your money.” I needed comfort and safety for my wife and this company gives me those if anything goes wrong with the car. I did not encounter any problems with the car yet or something that I needed to repair and the company was like, “Oh, you didn’t read at the bottom of page 69 where it says we’re not going to fix that.” So until this moment, I’m happy with the company and I feel that they give us the comfort and the safety net.

    The guys seemed like a treat. I went down to the dealer even for the oil thing and the dealer quotes them and they submit everything right in there. They talk for a while and that’s it. However, we encountered a little bit of glitch when we were establishing our connection which made me go back and forth with them. I couldn’t contact them very well. After a while when we got to some good phone numbers, then I was able to.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Please let us know if you have any questions or if there is any way we can help.Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 24, 2016

    I went with ProtectMyCar and not with the other warranty providers because of their rate. I was able to submit a claim once. I called them and they covered whatever the issue was. It was pretty easy. Also, I have used their service and rental car benefits. So far, my experience with them has been good. It's very convenient with the payment and service as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer Service

    Reviewed May 24, 2016

    ProtectMyCar called and gave me a price that I could afford so I went with them. I'm working with them on payment and so far everything is good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed May 24, 2016

    I chose ProtectMyCar over a different warranty provider because they were the only ones that would help me. Also, I had a good experience submitting a claim to them. I submitted it myself. I informed them what's needed to be done and then they dealt with the dealership. I have been totally satisfied with the company, the service and how quickly they dispense on the situation.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 24, 2016

    ProtectMyCar called me and explained that I'd be able to save money if any of my cars break down. And so because of the savings that I'll make through this company, I decided to give them a try. Their customer service has been very polite. When I call and tell them that there's a problem with my car, they take quick action. I haven't been able to try the 24 road assistance but if I need a tow, they give me a tow. Also, they negotiate with the body shop for the car repairs prices. It sounded like I was gonna be able to save money but I'm not really convinced if I'm saving a lot of money because one of the major repairs that I already did with my car totaled $2,000 and I end up paying $1,500.

    They took the car back to the shop because something is wrong with it. They said the total cost of repair is 700 and I'm gonna pay $470. I don't know if the car repairs are really expensive nowadays. I'm dissatisfied so far. We have two daughters so we need two cars to make things easier. And because I need it, I need to spend money on it. So far, nobody has explained to me why exactly I'm not saving. The savings they promised to me over the phone, I don't see that happening. My brother who's a general mechanic was really disappointed. I told him that this is my first experience with this company and if I don't like it, I'd have to cancel it. I did like it thinking I'd be saving a lot but I haven't.

    One more thing that I don't like is that they're very far all the way to the east. Sometimes they said they're open 24 hours but they're only open during regular business hours. I don't like the idea of me having to do business on regular hours here in California and when I call them they're closed. I could get information from other companies that would do exactly the same but are located here in California.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 24, 2016

    ProtectMyCar called me and I liked what they had to offer more than the others. They weren't pushy. I did one claim and the dealership did it for me. They're doing their job and I like it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 23, 2016

    We used ProtectMyCar.com once. Submitting a claim was okay and making the payments was good but some of the things we thought I was covered wasn't covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed May 23, 2016

    ProtectMyCar has been okay so far and I like it. I'd recommend them overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed May 23, 2016

    I looked into getting an extended auto warranty provider, checked out the website of ProtectMyCar after I spoke with some of the guys there and decided to go ahead and push for it. Submitting a claim seems pretty smooth. After I went to the Nissan dealership, they got a hold of Protect and Protect had an inspector come out, check out the vehicle to see what the problem was. The only issue I may have had with Protect was the fact that they didn't want to use their parts but I was charged for the transmission fluid. But other than that I was satisfied with the services. In terms of payments, there hasn't been a problem. It's in auto pay and I do not pay attention every couple days on that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    Verified purchase
    Claims HandlingPriceRefunds & Payouts

    Reviewed May 23, 2016

    All three claims we have submitted with Protect My Car have been a train wreck. We had to get my husband's car then they told me to pay for it and that they would reimburse me the money, which they did. Then I had to get my gasket replaced. They told me, "Oh, it's 11 something. You have to pay 758." But, the bill was only 793 because it's my dad's friend’s auto shop. So, I said, "How come you told me it's $1,100?". I paid for the entire cost and it only saved me $30, so that was a hassle.

    Thanks for your vote!
    Verified purchase
    Claims HandlingTech

    Reviewed May 22, 2016

    I selected ProtectMyCar because I trust them. I went through the dealer and ProtectMyCar took care of my claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Best of all, when your car does have a problem it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s good peace of mind.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed May 22, 2016

    ProtectMyCar is the most reasonable and efficient company for me based on my needs. It’s not hard to make payments with them. When I submitted a claim over the phone, it was handled pretty quickly and effectively. The representative was very professional, swift and thorough with handling the claim. I’ve had an excellent experience with ProtectMyCar, and I would recommend them to anyone who’s looking for their type of service - great service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed May 22, 2016

    I think everyone wants another insurance so that if there's something to happen with their car and they don't have money, they already have the insurance to pay for it all. With this, I decided to get a visitor insurance from ProtectMyCar. Submitting a claim is hard because there may have been bad communication between the dealership and the insurance. But we worked it out eventually. They have friendly claims representative and it's easy to make payments.

    A year ago, we took the car to the dealership because I have a light on in my car that needed to be checked. The dealership said it was all good and they shouldn't do anything. However we had a problem with the same light two months ago. The bad thing is that ProtectMy Car didn't want to accept the complaint or they didn't want to fix the car. Because of that, we needed to pay everything from my pocket. But that's fine, I still have a pretty good experience with this company for now. Hopefully, everything is going to be okay in the future too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 22, 2016

    When I first signed up with ProtectMyCar, the whole free towing and the free car rental was unclear. When they are promoting, they should let people know 'You have free towing up to such mileage' or 'You only have free car rental or loaner car up to seven days', instead of, 'You get free car rental', or 'You get free towing'. That's misleading a little bit. If that was clear at the beginning, I would've kept shopping around.

    When it came down to my situation, I needed to get my car towed but I didn't have the money to do it. I thought I could simply call my ProtectMyCar and they'll get the car towed but they said it would cost $50 so it was confusing. Isn't that what my extended warranty was supposed to do? Well, I ended up calling my actual car insurance and not paying anything. Then the car rental experience was rocky too. I wasn't able to get any type of rental car until the full, entire claim was done. It took ProtectMyCar maybe almost a week to get the whole claim completed and I had to come out $700 of pocket with Enterprise, which I didn't have. I had to keep borrowing from my mom and dad. They won't cover me until they finish the claim.

    I almost did not make the approval because of a certain type of tire out from the hatch of the car. At first, they thought that I had custom tires and rims for the car, which are all factory. Then I got two calls. With the first phone call, I was told that I was approved and they'd send the transmission. And then I called the next day for something else and another guy said it was not approved because I did not have the right tire size and that I modified the tires on the car. What's the tires have anything to do with the transmission? Then he typed up the tire model and everything that goes with that car and he saw that it matched so it was approved. You have to meet all the criteria to get approved.

    When it was finally approved, they said, "We can go ahead and start working on your car". They said they could reimburse me a partial amount of what I had come out of pocket for. So it was either I go ahead and pay for the rental car that I used before they approved me, or vice versa. Either way I'd have to pay for one of the rentals that I did. So it was either I pay for the one that I did before ProtectMyCar approved the whole claim or I have them take care of that one and then I would pay for the rental after they had approved the claim. So either way, they won't cover everything. I kept calling, asking for help and instead of paying my $100 deductible, he knocked it off but can't waive the whole entire rental which I couldn't afford.

    Those two parts sucked but I was still gracious that they still took care of the transmission. I was willing to suck it all up for the sake of ProtectMyCar paying for the transmission. I'd rather pay $700 than paying like $4,000 or $5,000 and that's the reason I'm still with ProtectMyCar. They definitely did a huge job for me and I appreciate it. Having ProtectMyCar is definitely convenient for car emergencies as long as you meet all their approval needs. If you need a new engine or a new transmission fit in, I would definitely take those in.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. That's why we put the total available benefits right up front in the policy so there will be no confusion. You know right away the terrific benefits you receive.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed May 21, 2016

    ProtectMyCar offered a lot better but is more affordable, unlike other companies who were charging a hundred something a month. However, I would like to have my money taken out of my account on the same day like my other payments, so I don't have to keep going back to my account to put money on there. I was also able to call them and use their roadside assistance when I was locked in my car one time or twice. There's one thing I didn't like. I thought they cover lights and electrical stuff that's going out with the car. I was reading the paper and it said that any issue with the radio, they were able to fix it. But when I was getting my car done, they told me they didn't cover that. Besides that, having their warranty is handy. People say the older the car gets, the more trouble it gets, and it's a better opportunity to get ProtectMyCar's service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed May 21, 2016

    ProtectMyCar worked with me with my monthly payment. It was a longer process to submit a claim, but it was okay. I've had an exceptional experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer Service

    Reviewed May 21, 2016

    I have my car in the shop for four weeks and it should've been there for less than one. Also, an entire week went by that the mechanic was trying to get a hold of ProtectMyCar and couldn't get a hold of anyone. That was the hold up and it was unbelievable, but they needed to approve the repair or the whole process. For the process, the mechanic shop finds out what's wrong and what the car needs, and they turn that over to ProtectMyCar who would then approve it. Maybe they try to find if the particular part needed is cheaper or they have their own little network. My car sat there untouched for an entire week waiting for some answer back from those clowns. I'm not too happy about it.

    The mechanic also asked me to try to reach out to them because he wasn't getting anywhere with them. They're used to dealing with these kinds of companies all the time and they were in shock at how bad it was with this one company. ProtectMyCar needs to make their service easier to use. It has been a very difficult and time-consuming experience.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed May 21, 2016

    ProtectMyCar called me and I didn’t know about having extended warranty and insurance but when they were talking to me, they’re getting me to get it because it sounded good in the beginning. Then afterwards, they didn't really help me with much even though they said it's a mechanical insurance. They seemed like a great opportunity but misled me about what would be covered and there was a lot of things they didn’t do. I submitted two claims and more for towing since I got a car towed about three times. Their road assistance is an easy process, though. Still, they should be clearer exactly on what it is that they cover.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to them.
    Our policies are intended to help customer with mechanical breakdowns, not maintenance items. Maintenance of a vehicle is something you can schedule and plan for financially. To keep the policy cost down and provide help for unexpected breakdowns, policies do not cover the cost of maintenance and wear and tear items. That would make the policy too expensive for most people, especially for those on a budget.

    Thank you again.

    Verified purchase
    Price

    Reviewed May 21, 2016

    I had a carefree experience with ProtectMyCar. When I submitted a claim with ProtectMyCar insurance, I took my car in for servicing and there was something on there that qualified for it, so we had to get some background information on that to make sure that the issue wasn't something previous. They worked with me to make the payments affordable. I'd forgotten all about it and I'd just seen a $58 charge come out of my account, and I looked at it and that's what it is so it's pretty seamless on my part.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 20, 2016

    It was my first time using ProtectMyCar and the process of submitting a claim was difficult at first but once I understood how everything went down, it's relatively easy. I let the company know what I wanted to be done in my truck and if they cover it, I pay the company. The whole time I thought I was paying the actual mechanic but I got to pay the company. All I got to do is sit down and think about it. Though it got foggy when the rep asked me what I needed to be done. He assumed that I have already done this before so he did not explain fully what goes on. But I figured it out. Also, it is easy making payments for purchasing the warranty and it's affordable. They said they've done an $800 job and I only had to pay $430. All in all, it was an educational and good experience. I got educated on how hard the mechanics try and rip me off. And it's good because ProtectMyCar saves us a lot of money and heartache. I have already recommended them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We could not have expressed it any better ourselves. We are very glad the policy, our staff and the coverage have been of help to you.
    We will be here to help any time you have a problem with your vehicle. Remember, one call gets you the help you need with towing, rental car benefits and great claims service.

    Thank you again for your comments.

    Verified purchase
    CoverageTechPriceRefunds & Payouts

    Reviewed May 20, 2016

    Having ProtectMyCar maybe not cost effective. I have thought about canceling it. One time I thought I had a blown head gasket, and the technicians swept it up and down and saw that it indeed was. Then upon talking to a rep, that's when I learned what wasn't covered and how much was going to be coming out of my pocket, which I wasn't happy about. They even talked to me like it was my fault that I didn't know. I told them I already knew the radiator was gone, but only part of the radiator was covered. They didn't even cover the sensor, so I fixed that on my own. For what I paid them out of my pocket to fix the radiator, I could've done it as I'm a mechanic myself, or find another mechanic to do it. Then the radiator started leaking again so I gotta take it back up and get it repaired. That should be a warranty deal.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed May 20, 2016

    The reason that I have ProtectMyCar is in case something happens, they should cover me with the actual plan. I've filed a claim or two with them and they were being very picky and difficult. They ask a lot of things and I get the vibe that they try to find ways to not do their work for me which I have spoken to them about a couple of times.

    For example, I had an issue with my oil tank, where you need a screw to take the oil out. A human being cannot damage that and it's not a mechanical part. I told them I wanted to take care of it so I don't have a problem with it later on, but they tell me they won't cover it. The repairs are taking too long so they didn't cover the car. Making payments every month is easy and I have the $3,000 plan, but they can do better with that money. I tried using their rent-a-car and for a week, they only gave me a small vehicle which is the cheapest one. I have a truck and they didn't want to cover me for a rental truck, so now I can't do my job. It's more money out of pocket. I take whatever they give and I have to upgrade it, but I have to pay it myself.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed May 20, 2016

    ProtectMyCar takes good care of my vehicle. Something broke in my car one time and they took care of the issues. They also put a new starter and all I paid was $100, and they paid the rest quickly. I had a good experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 20, 2016

    It was easy and affordable to purchase a warranty from ProtectMyCar. When I have an issue with my car, I take it to my mechanic and he files all the claims to them, gets in touch, and does all the back-end work. Overall, it was a good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 20, 2016

    ProtectMyCar has been excellent so far. The initial salespeople I spoke with were very thorough, polite and accommodating. They tried to find something that worked on a budget with minimal deposit and extended coverage - that covered most of the things I was curious about. Submitting a claim has been easy and straightforward. I carry their card in my wallet all the time so if I need the service, I can access it almost immediately without any problems. I got their warranty as a cautionary measure and didn't expect to have to use it, but I have and on one claim, I handed out $100 that I had to pay out of my pocket instead of the $600 total bill. I'd recommend ProtectMyCar. It's reliable, easy-to-use and economical.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 19, 2016

    I’ve had no problems or issues with submitting a claim. ProtectMyCar has been professional. I submitted my claim over the phone and the claims reps were very friendly and helpful. They did everything great. Payments are directly charged to my account. I’ve had it set up where it comes out every month. Overall, it's been excellent with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed May 19, 2016

    ProtectMyCar was better than other warranty providers. They've given me no problems when I've made my claims. It was also great to use their 24/7 road assistance. I love them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed May 19, 2016

    ProtectMyCar was the first one I called and I assumed it would be as good as anybody else. However, it was a nightmare when I submitted a claim. I hope I'll never have another claim with them. To submit the claim itself was a little difficult. The claim was initially declined because I was told that I had a snow plow. But in the initial phone interview, I specifically asked if a snow plow would be covered if I had one. They pulled up the recordings and it showed that I did ask that question and I was told that it would be covered, so they had to honor their claim. Then when I took the claim to the dealer, they wiggled out of trying to pay for the diagnostics. So I ended up paying the $650 diagnostic.

    The dealer and ProtectMyCar couldn't get along on the price. It was a complete bogus lie as far as paying the $100 deductible because it was a lot higher, so they sent the vehicle somewhere else. I was told through ProtectMyCar that I was going to get a new engine or a remanufactured engine. I was also specifically told that I would be called and it would be my choice if I wanted to pay the difference for a remanufactured engine or if I was going to get a used one. The dealer got a used engine with 80,000 miles on it. I didn't want it. I was told I was stuck with it or I could pay the return fee to the dealer.

    I called ProtectMyCar and they told me that I could pay the difference for the dealer's engine because they couldn't send an engine in now. But it was too late anyway because I had to pay the return fee on the engine. I paid the $950 return fee because I didn't want the used engine and I sent the vehicle to another place. The last place seemed to work out. I got a remanufactured engine and I paid the difference for it. The whole process took about five weeks to get done. It was awful. I would never recommend anybody to go to ProtectMyCar ever again.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed May 19, 2016

    I set up the ProtectMyCar warranty for my daughter. I got an email, gave them a call and what they said sounded good. She's in college so I figured she needs something like that. The first claim we've had slipped and didn't go well. The part got mailed to the wrong dealership and it turned out to be a fiasco. So I wasn't happy with the first round. But I gave them a try again and they were fine the second time. Paying them was easy as they just take it out of my bank. She has also used some of the maintenance perks like the oil changes. They try to help but at the same time you have to be on them to help. And the time change is so different so that's an issue.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and apologize for the unexpected delay. We look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 19, 2016

    After my factory warranty ran out someone called me about ProtectMyCar. I checked on them then went on with them because of their competitive pricing. The policy is definitely affordable. I draft my payments every month and it's easy. There was a little frustration in the claim I had with one shop where I had to find records from a couple of year ago. It may have been a problem if they wanted to go back a little bit further than they did. Luckily I have them, but it was cumbersome to get them all taken cared of and get the additional approval. Then it had to go back to the shop after I went through those documents together. ProtectMyCar took care of it and it was fixed eventually. The 24/7 roadside assistance wasn't as beneficial as I expected it to be so I ended up using another service instead when I needed to use it one time. Other than that it's been great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We re happy to address your concerns.
    Our policies are intended to help customer with unexpected and very costly mechanical breakdowns. To keep the policy cost down and provided help for the unexpected breakdowns, policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 18, 2016

    ProtectMyCar called me and they were looking to interest people in getting warranty protection. They offered a discount and made a lot of promises when I was not too interested in what was going on. The policy is set up as an automatic debit on my account, so making payments is simple, but submitting a claim with them is a hassle. When my mechanic called and said that it was a drive shaft that needed to be replaced, they wanted him to take a part from a junkyard instead of replacing it with a new one. Our mechanic's admin assistant wound up having to threaten to take them to small claims court or to consumer agencies and report them if they didn't quit harassing her about it and to just authorize it.

    They did send somebody out to verify, but she was quite upset about the whole experience and didn't want to hear from them again. She said she dealt with many warranty companies and this one was by far the worst because most of the other companies may send somebody out to inspect the vehicle and verify the repair that's needed, but they just simply give the check. If they're going to provide this kind of service, they need to change their policies and stop being so obstructive in paying out what they promised. So in the end, we would never use them again.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 18, 2016

    ProtectMyCar called me a year ago, and they were the first ones that educated me on auto warranties. They made the purchase affordable for me to have an extended warranty on two of my cars and it's reasonable for what they're providing. However, the first claim that I submitted didn't go too well because I misunderstood. I sent in a copy of the repair job but didn't know it had to be approved before allowing someone to do any work. The second time that I had to use my service, it went pretty good. I've also used the road assistance because I had to get my car towed but I didn't know there was the towing limit. I understood, however, as soon as I was educated on it. It's been great now that I understand more and actually had to use it, and my overall experience has been satisfying as they're able to help when something happens.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed May 18, 2016

    I love ProtectMyCar. I think it's a great deal. My friend and a family member told me about ProtectMyCar when I wanted to get an extended warranty and they said it's pretty good. I didn't have to do anything when submitting a claim. I just handed it to the dealership about a noise issue, the dealership called to take my car and they took care of it right away. And I love the $52 a month payment, it was affordable and I don't even feel it. It's worth it because you never know what could happen and I'd rather pay it than buying another new car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed May 18, 2016

    My vehicle is an old Chevy and Protect My Car gave me a good deal on it. When I took the car to the Chevy dealer, I told them that I have an extended warranty. I was told they'll go on and do the work and then I bill the insurance. When I called the insurance guy, he told me that the dealer was supposed to call them first. So the insurance company called back, we submitted the claim, they took it in and they got right back on it. Protect My Car handled the case just perfect and on time. All of the reps were friendly and did everything that they said they were going to do. They found out that we made an overcharge of several hundred dollars and they reimbursed it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 17, 2016

    So far, I have no complaints with ProtectMyCar. It is a good program and it is what I needed. The payments are affordable and submitting a claim over the phone is a pretty smooth transaction.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed May 17, 2016

    I've submitted a claim with ProtectMyCar one time and it was pretty easy. I didn't have to deal with them, the mechanic shop did it. The payment was also easy because it was all taken care of through the bank as it's automatic.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed May 17, 2016

    Making payments for the warranty is easy. Submitting a claim with Protectmycar.com is pretty fairly easy as well. I did it over the phone. I'm very satisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 17, 2016

    I was looking for some extended warranty for my car. ProtectMyCar was one of the first ones that came up so I looked it up and its price was cool. It's affordable and helpful for the amount of time that I was using it. However, the claim was a little annoying on trying to get everybody on the same page because they said one thing and did another. I also couldn’t get a better warranty for the part that was done. It was a bit of a rigmarole for the whole situation. That was unnecessary, but I got what I needed done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.We regret that you felt that the process was too involved. We do go to whatever lengths are required to make sure the repairs are done correctly the first time.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed May 16, 2016

    I submitted a claim over the phone at the place where my car got repaired and it was easy. At first, I didn't see the value of it 'cause they only paid 25% for the claim, which is their minimum but they cover up to 45%. Overall, it was a pleasant experience.

    .

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments.Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, because of excessive age or miles, or pre-existing conditions. Ambassador policies provide free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs, as well as towing, 24 /7 roadside assistance, and rental car benefits to name a few.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 16, 2016

    ProtectMyCar's price was reasonable and I got a good price for two cars. I did my first claim on the phone because I was unfamiliar with how I could have done it online but they walked me through the process and I had everything I needed. However, it took a while for them to help me understand the process. ProtectMyCar wanted me to give them the money to pay the auto mechanic when in fact, the auto mechanic still needed to purchase a part. They wanted the money upfront before the shop would even start doing anything. I thought that was a little backwards and it made me a little skeptical at first. I have never had that experience of paying for my car before it was fixed. I never want to do anything like that.

    The second experience, when something happened to my car, they let me do it just the opposite, the same way that I was proposing to do it the first time. Their process was confusing. It wouldn’t have taken so long if they had let me wait for the mechanic to buy the part first during the first experience. My son’s car was caught up for almost three months going back and forth.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    The payment process on repairs is there to protect you against over charging by the repair shop and makes a lot of sense. We are sure you will agree when you see how much we can actually save you on your repairs.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 16, 2016

    ProtectMyCar's pricing was better. However, submitting a claim was a bit more difficult than I would have liked. They did not provide updates on the status of the claim. I typically had to call them to get an update to find out where we are with it, and call the particular shop to make things happen. I didn’t like that as ProtectMyCar didn’t call to get a payment, so why do I need to call to get the claim moving along. That was annoying to say the least. One of the shops told me that they were looking for reasons to disapprove the claim – words out of their mouth. I was at the shop that worked on my car and they had a bad experience so they were a victim as well. At the end of the day, it was a lot of lack of communication. But it was real easy to make a payment on purchasing the warranty and they're quick to sell me one. The policy overall is pretty affordable. The claim aspect of it is the biggest issue I have. They need improvement on communication.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed May 16, 2016

    I heard about ProtectMyCar and decided to find out about them. The one thing I wasn't happy with was with some of the stuff I looked at and we discussed. When I opened the paperwork, I realized there were certain things they didn’t cover. After a while, I decided I’d read through my contract. This one didn’t cover some stuff that were supposed to be covered like the wheel, the wheel bearings and the caliper. At the price I’m paying at $73 a month, I should be covered for those ball joints. But it was nice when I filed a claim. I faxed it in. They paid for it and we shouldn’t have a problem with that. I can recommend ProtectMyCar although we didn’t get everything. It's been a good experience.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 15, 2016

    Submitting a claim with ProtectMyCar is really easy. I just have to take my car to the mechanic and tell the problem, then the mechanic calls ProtectMyCar who will first send an inspector to check and verify if that is the problem. From then on, they take over the payment and I only had to pay the deductible. Making payments is easy as well. They take it out of my account - $80 a month for two years and I'll be covered for 75,000 miles - and I don't have to worry about it, though I haven't had to use their roadside assistance as most of the problems have happened close to my house. I have recommended ProtectMyCar to people at my work. It's a great company and they promise what they put in the contract. Every part is covered. I had experiences with the transmission and the starter, and they've provided great service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 15, 2016

    I like the benefits that ProtectMyCar has to offer. I have submitted a claim via phone before and it went well. The repair shop did it and it was quite a good experience. They're extremely easy to work with. I already recommended ProtectMyCar to friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed May 15, 2016

    ProtectMyCar told me they were good and cared about their customers, so I purchased an auto warranty from them. With some others, their warranty wasn’t as good. The repair place where I take my car all the time filed a claim for me back in September, and claim person that worked with them said they were nice people, didn’t give any problems and were very good to work with. They gave me a plan that I could afford. I also had AAA so I have double coverage for some of the things. It was an excellent experience, there were no worries and headaches.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 15, 2016

    The plan was definitely affordable and submitting a claim wasn’t difficult. The team at ProtectMyCar was also very nice and pleasant. They’re very helpful every time I talk to them. They seem to be in a good mood at all times. However, when I needed towing, I didn’t know that I couldn’t have any more towing after I used it three times in a year. Also, it was not even a week after I got my car fixed when somebody ran into it and tore it up. I didn’t know that I have a rental car available to me. Other than those, I really like this program. It’s just no use to me now because I don’t have a vehicle. I’m going to have one next month so I’m just going to have to switch over. I’m going to report it soon that I was without a car all that time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you.
    The policy does provide for rental car benefits. Since your car was damaged in a collision you should, of course, file a claim for the damage and rental car with your insurance carrier.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 14, 2016

    The payment for the warranty from ProtectMyCar is an easy process as they just deduct it on my account. However, submitting a claim to them was complicated and a little headache. I go to the shop and they have to call ProtectMyCar but they're not open on Sundays. I had to pay to get my car done, and get reimbursed. I have only used three oil changes. My experience with them has been a learning process but if I had to do it all over again, I probably wouldn’t.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Those vehicles that do not qualify for a traditional extended warranty may qualify for our Ambassador policies.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance, and rental car benefits to name a few.

    Please call us anytime you have any questions.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed May 14, 2016

    I liked ProtectMyCar's pricing. I have submitted a claim thru the dealership and the process went smooth, which is the same for their towing service that I have also used. ProtectMyCar's service was really good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed May 14, 2016

    I could not recommend ProtectMyCar, my experience was bad. At first, the lady that I talked to convinced me that I should go with their company. But when I had to use it (I filed the claim through the phone), I had to go through a lot of stuff to get my car fixed. I have been paying on time and I feel that there was a lot of stuff that I should not have gone through. I ended up speaking with the representative because of this, and the guy at the dealership ended up fixing my car. And if my car was not fixed, they were not going to put me up for the car rental benefit, because I lived 7 miles away. I've only used it one time. Hopefully, I don't have to use it again because if I'm going to have to go through the same thing again or worse, then I might have to drop it.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 14, 2016

    First time I've submitted a claim, it was okay. The second and third were horrific. I paid my portion, car was repaired and then ProtectMyCar held a payment to the repair shop because they said I owed for the next month coming up. If they won't release the payment, I couldn't have my car. It was terrible and I ended up walking. The first three reps I talked to were terrible. After the incident was over, I got a phone call from someone in customer service. They were good at rectifying the situation, so right now I'm hoping I don't have to have that experience again.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed May 13, 2016

    The guys from ProtectMyCar called me and transferred me to one of their reps. I already had a deal with a different company, but ProtectMyCar was even better, so I decided to go with them. It was cool when I submitted a claim via phone. It was fast and easy and I didn't have to do anything. They are a really good company than the one I used to have. I've been satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed May 13, 2016

    ProtectMyCar gave me a cheaper quote but when they sent the protection plan, the bill was way higher than what they quoted me for. I reached out to them to better understand why this happened but they never got back to me. They claimed the conversation was recorded so they should go back with the girl who gave me the quote. I'm very dissatisfied with my experience. Though they helped me with my car, I still think the price is a little outrageous for the five years. I have to pay $4,000 for this ProtectMyCar program then I still got to pay $502 for the oil change out of my pocket.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingPrice

    Reviewed May 13, 2016

    I've been having a good experience with ProtectMyCar so far. They’ve been very helpful and allowed me to get my car fixed at a reasonable price. But submitting a claim is something that took a little longer than I wanted it to be. I also had to get my car towed and it had to be there longer. However, they took it where I needed it to go and they took care of me pretty well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServicePrice

    Reviewed May 13, 2016

    Something went wrong with my car. I dropped it on Monday and the mechanic submitted the claim. ProtectMyCar didn't respond back so I went back and forth about getting my car fixed. I finally got a response and it took forever to get a confirmation. Then a few times, they got confused with the prices. First, they told me it was $700, then $500 and then they went to $900. I wound up putting more money. I don't know if that was the first time people had experienced doing it for the prices for this car. I didn't know how to go about anything and nobody was getting on the job the way they were supposed to. Everything was crazy and just annoying to me. On top of it, it took me four days to get my car fixed which was upsetting. I hope I would have a better experience the next time ‘cause this one was off the hook. I'd be more experienced now but hopefully I won't have to do it again because I have no more money to pay for more cost.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed May 12, 2016

    The package ProtectMyCar put together for me was better. When I filed a claim to them, I didn’t have to do anything. They got together with the dealer. But at first, it was a pain in the butt because on my contract it stipulated that the clutch of my car was covered, but they said it was not. It took a long time for them to approve some of the stuff but they never approved my clutch. They explained it to me and they told me that there was an error in the stipulation on my contract. I told them it wasn't my error and that it's something that they were supposed to fix before they even put out the contract. They offered me one-year oil change because of that mistake. That’s why I stick with them. They also made payments affordable since it's done monthly. Overall, it's been a good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. We are glad we were able to get that repair done for you and help you out.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Coverage

    Reviewed May 12, 2016

    Our experience with ProtectMyCar is not very good. My coverage doesn’t really fulfill the needs of my car with its condition right now. It worked out for my truck but I had it for my other vehicle and it's not worth it.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverageSales & Marketing

    Reviewed May 12, 2016

    ProtectMyCar's claims process was fair. I had to call supervisor though because they said they won't cover my car for some items and that’s not what they told me when they sold me the protection. And, they don’t want to work with the warranty company, so they were causing a big problem. But then I got on the phone with Bill and he fixed everything. My car is running great and everything on it is perfect. It was just a rough start. However, they need to train their sales people better because they’d say one thing and then it comes out to be another. But so far, everybody has been very nice. My experience was very good and they got my car fixed.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed May 12, 2016

    I was looking at another warranty provider but ProtectMyCar has the best price and coverage so I went with them. I got my cars serviced and the repair shop found something wrong with them. They submitted the claim for me and it was easy. ProtectMyCar took care of the repair shop and I just paid the deductible. I was very satisfied. I feel a lot better that I have ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Price

    Reviewed May 11, 2016

    ProtectMyCar's price was higher but my purchasing experience has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed May 11, 2016

    I'm dissatisfied with my experience with ProtectMyCar. I'm not too thrilled with where I had to get a job on my car. It was very expensive. It was for my transmission and they want me to pay $600. I wasn't happy with the amount that ProtectMyCar only pays out for that particular repair. I had to use a lot of money out of my pocket. They may have explained it but I'm going to start doing research to see better warranty offers and if I find a better one, I'm moving on with it.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed May 11, 2016

    I'm gonna cancel my ProtectMyCar coverage, I'm not happy at all. When I first signed up, they told me everything was covered. They sent me a booklet but I specifically asked the guy on the phone about it and he confirmed it. This is what made me choose them over other companies. Making the payments for the warranty purchase was easy but none of the repairs that I needed were covered, so the warranty is of no use to me. The repair was a $1,200 job and I was wondering what I pay ProtectMyCar $500 for. I had an awful experience with these liars.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed May 11, 2016

    I have an '04 Infiniti and I love that car. It's been really good to me and I'm not quite ready to let it go. But after 10 years, things might happen so I got a ProtectMyCar warranty. Submitting a claim was awesome. I took my car to Willis Infiniti in Des Moines and the service adviser took care of everything. I gave him the pamphlet and then I gave him the links so that he could research. He took care of it all for me. It was well worth it and I had a pleasurable experience. I would recommend ProtectMyCar to people especially with cars 10 years or older.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
    You are absolutely right. having a vehicle that is a little older and has a few more miles doesn't mean you can't get affordable valuable protection for it.

    Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed May 10, 2016

    ProtectMyCar is good. Claims submission was easy - the shop did it for me and talked to them about the claims. ProtectMyCar works with me to make my payments affordable. The company is helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 10, 2016

    ProtectMyCar called me and presented their offers. I accepted them because of the knowledge that they had about their product as well as the information that was given and how it worked. It has been an adventurous experience when I submitted one claim to them. It took months and it was a headache but they were very supportive. Every time they told me to do one thing and I did it, I got the result with no hassle which was awesome. I’m getting ready now for them to send me the transcript of the first and only case that I had done with them, and I’m looking forward to seeing how they handled that. I’ve also used ProtectMyCar's roadside assistance which was awesome. The rental was weird, though. I wasn’t used to the three-day warranty thing, but it did what it had to do. Being with the them has been a rewarding experience. I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed May 10, 2016

    I chose Protect My Car because the person that I spoke to at the beginning was very informative. They also give me some discounts because I'm on disability. It was a good choice and I had a good experience. When I had a claim, I first called them and we went over some things. I then took my car to the mechanic and I gave them the number to call. I'd recommend Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Claims Handling

    Reviewed May 9, 2016

    The ProtectMyCar claim reps are very helpful. My first initial claim with ProtectMyCar was a bit difficult because I was just learning the process and it was a little cumbersome going back and forth but my second experience was much better.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 9, 2016

    I was looking for a different warranty for the vehicle, but every warranty company was offering the same, except for ProtectMyCar. Their rep said he'll sweeten the deal by offering a $50 deductible, so I got ProtectMyCar since I was tired of every warranty company calling me. However, during the claim, I felt like the contract was breached.

    I filed the vehicle away, then I decided to call and let ProtectMyCar know that I was putting it in the shop. They asked if I needed it towed, and I said "No. I can drive it but the way it's acting, I don't know for how long." So I took it to the shop, called ProtectMyCar and I was instructed on how to do the process. I went on and took the vehicle in the shop and gave the guy information on who to call and the warranty company's name, which is ProtectMyCar. The guy from the shop then said that they will handle everything and that's the way it was set up. I was told to sit back and wait, but I never heard from ProtectMyCar. They told me to be patient and that sometimes, it takes a long time for them to react on things and to do research, so I tried to be patient, but the situation was not good and I didn't even get a rental car.

    After a couple of weeks, I called the shop and the guy said he was still waiting on word from ProtectMyCar. He then told me to ask ProtectMyCar to see what's wrong with the vehicle, and then let his shop know what's going on, so that's what I did from that point on. When the problem was finally found, the guy from the shop called me and they did a good job with the vehicle after I received it. It's running very good now and that's the only thing that was good about my experience, because I was left in there blind and the contract was breached. I was gonna call and let them know about the situation because the contract is definitely not as written as I thought it would be. The job got completed and I'm satisfied with the product, but not with the service.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed May 8, 2016

    I have been looking for extended warranty for my car and I got a call from ProtectMyCar. The rep made the offer sound really good and since it was the only company that I know at that time, I got it. But I’m not very happy with it. When I had a problem with my car, I was told that I have seven days car rental. But if the job was longer, they would extend my rental. The car company where I had my car at called me and told me that nobody called them about the transmission because I needed a new one, so I had to call ProtectMyCar. When I had my car done, they took forever to get in touch with the guys at the shop. They told me they did but they didn’t. It was a big mess and it took them almost three weeks to get my car done. And they only paid for a week of the rental charges.

    They’re all very sadistic. They’d tell me that’s what the contract said when in fact, it was not what I was told. They have not called me since they took the money off my card. I called about that and they told me that I should talk to the company about it. They didn’t even cover the unloading fee of the transmission. I had to cover that too and that was a hundred extra dollars. So I had a very, very bad experience with them. The only reason why I still have it now is because I’m not sure if my car is fixed right. And I don’t want it all to come out of my pocket. Also, their rep Bill was very rude and very dry. He didn’t have any sympathy for what I was going through. I’ve left messages for managers but I’ve never heard anything. So, it’s been bad all around. It was awful.

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    Factual basis uncertain
    Verified purchase

    Reviewed May 8, 2016

    ProtectMyCar warranty sounded good, but they didn't do what they said. My transmission went out and they said to find someone that could fix it. They would pay 80 percent or all of it depending on what it was. They left me with the $700 bill that they didn't pay for fixing my transmission. It was very bad for me because I didn't have the money, but I am paying them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverage

    Reviewed May 7, 2016

    When I submitted a claim, ProtectMyCar told me that the part wasn't covered. I told them that all their competitors do it and if they won't cover it, I will move to somebody else. The claims reps were great and did what they said. When I asked to talk to a manager or a more senior person in that position, they were willing to work with me. ProtectMyCar took care of the problem even though it was a more delayed process. However, they definitely need to look into where the competition is going - if the competition is covering more parts than them. I didn't realize that the competition goes very detailed into all the parts that they cover. If ProtectMyCar wants to move into a leader role in this kind of business, they need to exceed what the competition do. I will stay with them because they were willing to work with me. Hopefully they can improve to be competitive.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We make it very clear what components are covered and which are not. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford coverage. We cover components that are most likely to break down and are the most costly to repair. Thanks again

    Verified purchase
    Coverage

    Reviewed May 7, 2016

    ProtectMyCar gives you false information to get you to come on board with them. Then, it's a totally different thing. I'm having a leak with my car and they said they don't cover it. It doesn't make any sense. I'm thinking of canceling them right now. I'm dissatisfied and I'm telling somebody about it. They said they're going to try it, but I'm going to tell them they don’t have to do it.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 6, 2016

    ProtectMyCar is great. They have competitive pricing, and it's easy to make a claim. The lady I spoke with on the phone gave me instructions on exactly what to do. I went to the place where I wanted my car to get fixed and they did the rest. They've also made it easy for me to make payments. I'm very satisfied right now with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 6, 2016

    I was looking for an extended warranty online and then I found ProtectMyCar. I also found other companies but, due to its cost, I chose ProtectMyCar. Submitting a claim to them is easy. But my problem is that my policy didn't cover enough compared to what I have been offered. For a few hundred dollars more, had I known that some of those things that weren't covered, I would've paid the additional amount.

    The policy that I bought was the premium package and it was supposed to be all-inclusive. But then I found out 'cause what happened was I had a belt and some hoses break that weren't covered under the warranty whereas all belts, hoses and everything were covered under the warranty that I had looked at before. The claims rep just went over with me what was covered and it was a surprise to me 'cause I just assumed that that was covered because I had the package that I had that all was covered. That was a mistake on my part for assuming and not digging into it. These things that are not covered need to be outlined in some way. Also the breakdown that occurs and the towing that's involved, those things should be a little bit more descriptive because there are limitations even with the towing process and then the breakdown and the cost that the warranty actually covers when it comes to towing. But, the bill is easy to pay.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We re happy to address your concerns.
    Our policies are intended to help customer with unexpected and very costly mechanical breakdowns. To keep the policy cost down and provided help for the unexpected breakdowns, policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 5, 2016

    I'm new with the company... looking forward to the peace of mind and benefits of being covered by this company. The Representative whom talked me into this plan was awesome. He worked with me when I became suspicious of the whole ordeal. I'm NOW glad I didn't cut him short and hang up in his face!

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 5, 2016

    My first auto warranty sucks. I paid $2,500 and they didn't give me any services, that's why I picked Protect My Car. The sales guy, Mike, should've explained what should be happening when they got me. He transferred me to a manager who told me the specific coverage that I can get, and that was the only time I approved the payment. I had a claim and the dealership told me that they don't want my claim. I spoke to one of Protect My Car's specialists and I was sent a mechanic to check the car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is too bad that some mechanics choose not to allow you, their customer, to save money on your repairs. We regret that you had that experience. As happened in your case, of course, we stepped in to give you the help you needed.
    Best of all, of course, we will be there again to help out when you need us.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed May 5, 2016

    When I got the policy from ProtectMyCar, I was informed that it covered a lot of stuff. The way that they presented it to me, I felt that I was going to be well-protected. When they're getting you to get the policy, everything is for your benefit. Once you get the policy, they give you all this other conversation. They give you a lot of options that they cover, but those are the parts that are not breaking.

    They only honored one of the four claims I had. My four-wheel drive, camera and a few other things were not covered. It looks like they don't cover all of the big stuff. Now, I have a motor for my air conditioner and it's not even covered. I'm putting out more money with getting the parts fixed and paying ProtectMyCar. It's like I'm paying money for nothing. When I tried to get out of the contract, they gave me free oil change. I'm very displeased.

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    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed May 4, 2016

    The mechanic handles the claim filing. I spoke to ProtectMyCar, though, originally before taking the car in. I gave the mechanic ProtectMyCar's number as instructed and was able to get through all the communication stuff. Everything worked out good. I like the towing service too, which came in handy one time.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Price

    Reviewed May 1, 2016

    Great affordable car repair service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTech

    Reviewed April 4, 2016

    I actually called to cancel my warranty the first month as I was going to a local dealer. Chaz actually changed my mind & was very professional. He didn't send a promised email so when I called back, Melodi was a sweetheart. Pleased so far!!!

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed April 2, 2016

    I've got all the protection I need on my car from ProtectMyCar. I have not needed to use it so far, and I hope I'll never use it. It's like buying fire insurance for your house. It's something you need to have but hope to never use. The payments were charged directly to a credit card, so it takes care of itself and it's easy. My experience has been very pleasant and easy, and I'm a very satisfied customer so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServicePrice

    Reviewed March 29, 2016

    Someone called me on the phone to offer ProtectMyCar and their price seem like a good deal so I got them. However, I don't remember them ever mentioning a deductible. All I know is there's a price and I need to find out if my deductible is going to be reasonably high. So far I haven't used it yet but I'm getting a feeling of security if something does happen.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We spoke to you, of course, after reviewing your review to discuss your small deductible. As we discussed, these policies require a small deductible per visit, not per component repair. So you only have one deductible for each visit to the repair facility, even if the repair involves multiple components or even a complete engine or transmission replacement.
    That's just one more way we provide good peace of mind to our policyholders. We are glad you have a good feeling of security. That is what this coverage is all about.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed March 28, 2016

    So far, I've been paying on my warranty with ProtectMyCar.com but haven't had a chance to use it yet because the car's been running good. I have it on a direct payment at the end of the month and when I had to change my pay date, I had no problems. They're professional and they'll check with you. They're a good company. However, the Ford company was calling me and telling me that it wasn't a good fit and that there have been complaints against Protection 1. They also said that when they tried to get claims done they weren't able to do so. But I said I haven't had a claim yet. So, he said, "Yeah, but you might have one and then you may not get it done." I said, "Well, I haven't had any problems with the company so far. So, I'll stick with my company".

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We regret that your dealer chose to make those comments. Rest assured that if you need help with your vehicle, or just need to again make an adjustment to your premium billing, we will be there to assist and always show you the respect you deserve.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed March 28, 2016

    The warranty from Protect My Car is very fine. I've never had to use it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have you as a policyholder and we look forward to helping you in the future when you need help with your vehicle.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed March 27, 2016

    The initial experience with ProtectMyCar was good. Someone called me and they caught me in the right moment, so I didn't look at any other extended warranty companies.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed March 26, 2016

    It was simple to make payments for purchasing my extended auto warranty from ProtectMyCar. They set up the auto-pay. It's been very easy submitting a claim on the phone with them but the dealership did it. The guys at ProtectMyCar are easy to work with. The only thing I had a problem with is that when things are repaired, they don't pay for the fluids that go back into the part.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Coverage

    Reviewed March 25, 2016

    I am happy with Precision. It's been good but I haven't had the chance to use them. I really haven't had any experience outside of just paying for it but it was easy. They were saying that I have to use the rest of the coverage of my regular warranty but I have not used any of their features.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed March 25, 2016

    ProtectMyCar charges me $29.79 per month right out of my checking deposit and sometimes I just scrape the monthly payment up. I'm satisfied with them - they're good. They gave me a new key one time and also fixed my window. I just hope that when my car's towed, they will do what the book they gave me says.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed March 24, 2016

    ProtectMyCar's warranty sounded like a good deal. I haven't had a chance to use the service yet. I just have it as security for my Toyota but it rarely breaks. Paying for the warranty is very simple, they take it from my credit card.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are here to help when the need arises.

    Verified purchase
    Claims HandlingCoverage

    Reviewed March 24, 2016

    The claim process with ProtectMyCar was not difficult at all. It was done through the service provider. They already input the information for me so it was an easy process. They handled everything from getting my car repaired, having the oil changed, etc. I had an issue about a claim that was not covered but I was given a promotion to balance that out, so it pretty much worked itself out. Other than that, I haven't had any major major issues with ProtectMyCar's services. I don't have to worry about forgetting to pay it because I had set the payment up for it to be automatically withdrawn from my checking account. I haven't had the need for their 24/7 road assistance, rental car benefits or maintenance perks but should they arise, I know they're available.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We do work hard to make sure the policy is not just affordable, but provides the protection you need when you need it. It’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That is all on top of really affordable premiums. That's what we call good peace of mind

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed March 23, 2016

    I received a phone call from ProtectMyCar offering to extend the warranty on my car and I thought that it was a good deal, so I purchased the plan and have had it for about two years. Making the payments were not too bad, but it was expensive if we're having the coverage for the whole time. But since I had the need of having some repairs, it makes it really worth it because of how much money I would've spent if I had it repaired.

    I have submitted a claim with them twice and I won't consider the process to be difficult because everything was handled by the dealer. All we had to do was wait for the approval to get the repairs that the car needed and we had no problems at all except for one time that I made a claim and it was not covered. It was a simple issue so other than that, everything was fine. The way they handled the claims and when I made a phone call about the promo from the insurance was a good experience. ProtectMyCar is always good to have as long as you can afford it and as long as it is worth it to have in case of a need.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.
    We are always willing to go the extra mile to help you when you need it.

    As always, if you have any questions, please so not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed March 22, 2016

    The claim that I put through over the phone didn't help a whole lot for all of the things that I have wrong with my vehicle. ProtectMyCar didn't really help me like I thought it would. It didn't pay for all of my claim. They didn’t even pay for 80 percent of it so it was bad. Up until that time, I didn't have any problems with them. Paying for it was easy because it is automatically debited out of my bank account monthly. But I picked them and I learn as I go along. I'm looking for somewhere else to go though. If I were to recommend ProtectMyCar to a friend, I would tell them to make sure they know all the things that the warranty covers on their vehicle before they go into it and be clear with it. Maybe that was my problem, I wasn't clear with everything that it covers.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to help you better understand your coverage.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed March 21, 2016

    Submitting a claim with ProtectMyCar was easy. I went to the dealership and they pretty much did everything. ProtectMyCar came in very handy when I needed it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed March 20, 2016

    I'm well-satisfied with ProtectMyCar. I've used them once when there was something wrong with my air conditioner and I had to get a new diaphragm. I carried the vehicle to the Dodge place and they were the ones who placed the claim form. As for my monthly payments, ProtectMyCar drafts them right out of my account. So far, my experience with them has been excellent. I really like them and I definitely talk about them all the time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for those wonderful comments.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 20, 2016

    I have the warranty policy for over a year now, and this last time that I called Protect My Car was the first time that I had to use it. It was a bad experience. I needed a motor window fixed so I went to Firestone since it was very close to me and had the part on hand. So I'd only be without a car for a day. Protect My Car didn't like the price being charged to them, which it wasn't even that much of a difference, so they were going to overnight a part for Firestone to install. I said I was going to be without a vehicle for a whole day and asked if they'll be giving me a rental. They refused because the car rental benefit is only for repairs that would take at least 4 hrs and mine was only 3.5 hours. I had to look for a ride to work. They then agreed to give me a rental car, but since I had a meeting after work, I did not reach the rental place in time. Again, I had to look for a ride to work.

    I called Firestone to check on my car, and the part did not arrive. I called Protect My Car only to find out that it would take another day because the part was never shipped. After talking to a supervisor for half an hour, they finally agreed to pay for Firestone's price for the part so they can put it in and I can get my car back. It was super upsetting that it took a lot of time out of my day to have to call these people over and over again over something so small. I am not very happy especially that I pay $60 every month, which gets cleared right out of my account, so they get their payment easily from me. I'm trying to find another company.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed March 19, 2016

    I love ProtectMyCar and I enjoy everything that they do. My experience in submitting a claim with them has been excellent. I did it over the phone and the process was easy. I highly recommend them. They’re nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for those encouraging words. W do strive to make the whole process easy and convenient. It is terrific to know that our help with your policy and claim has given you great peace of mind. That really makes our day here at Protect My Car.Com.
    Best of all, when you do have a problem with your vehicle, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call great peace of mind.

    Thank you again for your wonderful comments.

    Verified purchase
    Claims Handling

    Reviewed March 19, 2016

    I had once used ProtectMyCar. My daughter submitted the claim online for me and I didn't have any problem with it. It wasn't difficult at all. I had to stay a few hours, but everything was great. Making my monthly payments was easy, too. I'm glad I had ProtectMyCar and I'll recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed March 18, 2016

    My wife called to submit a claim to ProtectMyCar and she got really upset. It took them all day just to say no. I thought that part is too expensive as it was and I thought maybe it would have been covered, but it wasn't and it was just an all-day situation. The man from the Chevrolet place at Wes Haney teamed up with them the rest of the day. He told me he’s there if he said that it won’t work and what he told me was a real pain in the butt. So my wife wanted me to cancel the warranty right then, but I didn't because it's for both the engine and transmission and if something happens to it, then it will be good. In terms of making payments, they are nice, and if I don’t have the money at the time, they don’t hustle me. They would just call back and then I can pay it when I do have the money. They’re decent about that. As far as the pay goes, they’re good, but my experience was otherwise.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you feel the process was slower than you would have liked. A review of that repair history shows that we were notified of the trouble with the vehicle at 10:45am. When we spoke to you at 11:15 we let you know we had not yet received the repair estimate from the shop and went over the options with you to handle the repair. We again requested a copy of the repair estimate but that was not sent to us until 12:10 that afternoon.
    We still apologize for your inconvenience. You are right, of course. Should you have any other trouble with the vehicle you will be very glad you had the foresight to have coverage on the vehicle.

    Thank you again for your comments. Please let us know if you have nay questions or if there is anything we can do to help you.

    Verified purchase

    Reviewed March 18, 2016

    Making payments for my ProtectMyCar warranty has been easy and convenient, since it just comes out of my bank account. The ProtectMyCar associate that I dealt with was very good and he assisted me with everything. He convinced me to maintain my service and I'm glad I got ProtectMyCar. Overall, it's pretty good and I would recommend it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed March 17, 2016

    Everything was perfect and I’m satisfied with ProtectMyCar.com. It was very easy making the payments for purchasing the warranty. I submitted a claim through the dealership and the dealership did everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed March 16, 2016

    I once filed a claim and the process has been easy, but it took longer than expected. ProtectMyCar didn't want my Chevrolet dealer because they thought the transmission from the Chevy dealer costs too much. But the Chevy dealer handled it all. Their service was overall good and I'm very satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed March 16, 2016

    A couple of days before my auto warranty ran out, ProtectMyCar called me. I spoke to Dominic about my Chrysler and ended up getting a warranty from them. For my payment, the amount that consistently comes out of my account is in a fashioned manner. Their manager gave me a call and tell me some little details that the agency had already told me. So far, the experience has been excellent. They offer a more consistent follow-up and I very much appreciate that because they call and tell me about the details of the warranty. They gave me a number that I can call immediately if there's any issue. ProtectMyCar has been awesome and I definitely will recommend them to my family and friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed March 15, 2016

    I wanted to have an extended warranty for my vehicle, and when ProtectMyCar.com called, I liked what they were saying about their coverage so I took their offer for my Jaguar. Overall, I like their service. I took my vehicle out to the dealership and the Jaguar people called the claim in with them and they worked with it from there so I didn't have any headaches. ProtectMyCar fixed everything they said they would, but I'm probably going to return it because my engine light was coming on again. Aside from that, their roadside service is also good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you on your repairs and your budget.. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingTech

    Reviewed March 15, 2016

    Submitting a claim can be quite difficult. Between me and the dealership, we had a hard time getting the claim on.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you feel the claims process took too long. Your first repair was during the New years Holiday on and it did take 2 days for parts to arrive and to complete the repair. The second repair later in the year took one hour to complete and repairs and payment were completed within two hours. We apologize if either of these repairs caused any undo inconvenience.
    Please let us know any time you have any questions or I there is anything we can do to help.

    Thank you again for your comments.

    Verified purchase
    Coverage

    Reviewed March 14, 2016

    The only bad experience I've had with ProtectMyCar.com was I asked them to send me documentation of everything that's covered and I haven't received it. When I called them to follow-up, they said they sent it out. But my husband and I have never received it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. A check of your coverage file shows the post office tracking information shows delivery of the policy to you in August, soon after you signed up. We have also e-mailed a copy of your policy to you. If you no longer have these documents, or if you need any help with any thing else please do not hesitate to let us know. Your peace of mind is our most important goal.

    Again, thank you for your comments.

    Verified purchase

    Reviewed March 14, 2016

    The only claim that I have with ProtectMyCar was done through the company that worked on my car. They did it online and it was easy. My payments to this company are taken from my account via automatic withdrawal. I have a great experience with ProtectMyCar and I'd recommend it to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed March 13, 2016

    I submitted a claim over the phone and the process was difficult at first. I was paying them way ahead of time monthly but they never got back with me. I had to call them in which they finally got in touch with me. I waited some months before I could get back in. But after that, they were all right and so far, I'm pleased with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Thank you, too, for always paying your premiums in advance. We are always happy to work with you to give you good peace of mind.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed March 13, 2016

    ProtectMyCar is very good though I haven't filed a claim with them yet. Their reps helped me with any issues. My payment comes out automatically and it's affordable. Needless to say, I recommended ProtectMyCar several times.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for those comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed March 11, 2016

    ProtectMyCar has been very helpful when I call. Their warranty is cheaper and submitting a claim to them, as well as making payments, have been easy. They just take my payment out of the bank account. Our whole experience with them has been fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed March 10, 2016

    It was time for me to get an extension warranty for my vehicle. When I looked for a warranty provider, I saw that ProtectMyCar's price was nice. They had also made my payments affordable for me. Once, I submitted a claim and their process has been pretty good but it was how I get around when you have to communicate with them to say that they fixed it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed March 10, 2016

    I've been with ProtectMyCar for about two years now and one time when I used them, the experience has been good. The BMW dealership submitted my claim to them over the phone. ProtectMyCar then called me to tell me that they approved the work. Payments to them were not difficult at all since it comes out of my account, regardless if I want it or not. At first of the month I have auto pay, so it just goes straight out.

    The only issue I have is when my car is in the shop, it never covers anything that I really needed to cover. The way it was sold to me was that it covers everything pretty much on my powertrain, on leaks of my pewters, all these things. It sounded very good. The thing is, I didn't look into it that much. For instance, my car is in the shop right now and the oil temperature gauge is overheating. But when the dealership called them, I said they'll cover the oil sensor, but they won't.

    One time I had a problem, they covered everything. But the fact is that my car has been in the shop several other times and there was this particular lubricating part that was supposed to be covered because it said so in the warranty, but they said that specific part was not covered. So that wasn't good. They're working more on selling a warranty that could cover more parts that would never break. ​And if it does break, they'd have an excuse for not doing something else. So I'm unhappy with my overall experience and I'm really considering canceling because it's not covering everything. I feel like I'm just paying money.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed March 9, 2016

    I'm very happy with ProtectMyCar. They gave me one charge which I didn't have a choice with but I'm happy with the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate them very much. We do go to great lengths to help our customers with their budgets as well as repairs when needed. When you signed up and selected written invoices, the invoices included a small administrative processing fee. On your request, however, we were happy to eliminate that fee to make sure you are getting the best coverage possible at the lowest possible cost.
    We are happy to have helped you with your coverage. Best of all, when you do have a problem, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Thanks again for our comments.

    Verified purchase
    Coverage

    Reviewed March 8, 2016

    I've had ProtectMyCar for a while now and my payments for it are directly taken out of my account. But when I needed a converter, ProtectMyCar said they didn't cover it. Despite that, it's been a good experience. I'm sure I'll need it at some point and if I am to submit a claim, whoever is to work on my car can send in the claim for me. So I'll recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed March 8, 2016

    Submitting a claim to ProtectMyCar was okay. I just faxed it in. However, they wanted a dozen paperwork as far as oil change etc. which has nothing to do with the transmission problem I had. But it worked out okay.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed March 7, 2016

    Pete at the place where I bought my car told me about ProtectMycar. So far, making payments for the warranty has been easy. I haven't had to submit any claim yet but it's been great and I've been satisfied with the experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Price

    Reviewed March 7, 2016

    ProtectMyCar had the best deal. They were affordable and making payments for the warranty was easy. The experience has been okay with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your thoughts. We truly believe that your peace of mind is our most important goal. Whether it's help with a break down or repair, or just making sure the premiums are comfortable on any budget, we are dedicated to going that extra mile to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed March 7, 2016

    It's been great with ProtectMyCar. The claims process was really easy. It went through the dealership and they handled everything. I have a good experience so far and have recommended them to two other people and they actually have the service as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Than you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed March 7, 2016

    Payments for the warranty automatically come out of my checking account so it was easy. I had a claim that the dealership submitted to ProtectMyCar over the phone and the process was easy. I was very pleased with them and didn't have any trouble. I have sent in a request to cancel my policy because I had bought a new car and the dealership gave me two additional extended warranties and don't have the extra money to spend at the moment.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed March 6, 2016

    Everything has been good with ProtectMyCar although I haven't used it yet. Payments for the warranty are made directly from the bank.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments. We are glad the premiums are comfortable or your budget. These programs benefit those on a budget the most. One phone call gets you towed in, activates rental car benefits and starts fast, efficient claims service. That’s what we call good peace of mind.

    Thanks again for your comments. please let us know if you have any questions at any time.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed March 6, 2016

    ProtectMyCar is a good and reliable program. When we called, they explained everything and we just signed up. I can get all the benefits like roadside assistance and can take it to the mechanic. If I pay the $100 deductible, a lot of things are covered. From what I understand, I have to pay for three years but the warranty still goes to five years. All the little things I had to do with the car so far hasn't been something that they cover, like the regular oil change. They only cover if it's a big problem, not maintenance. But we have used their road assistance once because the battery died and it was good. We called them and they did come and pick us up. The wait time was okay, it was less than an hour. Also, I have to call sometimes and ask them not to take the payment out and postpone it, and everything works out well. I just wish if I ever have to make a claim that it'll be just as easy as the roadside assistance process.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We are very glad the policy has provided you with good peace of mind. That is what the coverage is all about. From the small things, like helping you with your budget when you need help. to road side assistance, to taking care of you and your vehicle when a breakdown occurs, we will be her to assist you. It is really nice to know that when you do have a problem, with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed March 6, 2016

    When ProtectMyCar was Precision, they called me and was selling warranties on the phone. I talked to one of the managers there and they were able to lower the price down the way I wanted it so I went for it. At the beginning, the claims process was difficult because the dealership was complaining that Precision took too long to answer and they weren't sure if they were going to pay for the claim or not. Sometimes nobody picks up the phone. I experienced being at the dealership eight o'clock in the morning to fix the car. When they got the decision, it was maybe ten thirty or eleven o'clock in the morning. So by the time the dealership got the car fixed, it was three or four in the afternoon. That's the only problem I had.

    I'm happy that I have the warranty. I got more peace of mind because sometimes when I take the car in, they turn up at $600-$700 for any couple of things that could be wrong. It used to be a simple thing. Now, it's more complicated with all these new cars and all these electronics and stuff that are in them. So, I'm happy with the whole deal.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are very glad to have helped you with your recent repair and we will be here to help you again when the need arises. With your last repair, the approval process was actually completed within an hour. Please call us any time you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 5, 2016

    For the last three years, I've had ProtectMyCar on different vehicles. I've been trying to get in contact with them for the last few months because I got a new vehicle and I've been getting billed and charged for the last six months before I even had the vehicle. I've been trying to cancel my service. They had my card for automatic payments and every time I would get billed, it seems like the name of the company would change. Also, I never received my packet that showed my card and to show that I was covered under warranty and what number to call if anything ever happens. Same thing with my Cadillac Escapade that I also had a warranty on. It was over a year ago and they never sent me a packet with my card. So I had no way to reach out to ProtectMyCar at all.

    I didn't even know if I was still getting the service. All I know was I was getting billed. I tried to do research online with the old name of the company but I couldn't find anything. I didn't even know the name anymore of the service that I was being provided. When I get billed, it has a generic name and some numbers next to it. There's no way to stop so it's been very irritating on my end.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed March 5, 2016

    ProtectMyCar helped me out when I needed it and their claim process was not difficult at all. I did it over the phone and talking to their claims representative has been quick and simple. They're kind, weren't rushing and they also worked with me to make my payments, which are easy and affordable. ProtectMyCar has been very helpful and I would use them again.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed March 5, 2016

    ProtectMyCar called me about two years ago and I went with them because of just how the guy talked. They take the payments directly out of my account that is set to auto-pay. Overall, my experience with them has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Thank you, too, for being a policyholder for the last two years. That really means a lot to us.
    Best of all, when you do have a problem, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help you.

    Verified purchase
    Customer Service

    Reviewed March 5, 2016

    Making payments is very easy and the only thing I've ever had issue with is overdrafting. Then they gave me a call a couple of days later telling me that the payment didn't come through. But I'll be looking into their maintenance perks and maybe they could cover my oil changes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    Please do not ever worry about the automatic payments causing an overdraft. We are always happy to adjust your payments and payment due date to accommodate your budget. After all, these policies are meant to give you peace of mind. Helping you with your budget is just one way we do that.

    Thank you again for your comments.

    Verified purchase

    Reviewed March 5, 2016

    So far, making payments for my extended auto warranty is pretty easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments. Providing our policy holders with good peace of mind is our most important goal. We stand ready to provide the help you need when the need arises.

    Please let us know if you have any questions or if there is anything we can do to help you.

    Verified purchase

    Reviewed March 4, 2016

    I was pressured into getting a ProtectMyCar warranty. I really didn't want it and I'm thinking about cancelling it.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServicePrice

    Reviewed March 4, 2016

    ProtectMyCar called me and offered me a good deal so I went with them. Payments were easy and affordable. I haven't had to use the extended warranty but my experience has been good so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed March 4, 2016

    So far, my experience with ProtectMyCar has been okay. Submitting a claim was easy. I did it via fax, but because the shop didn't call in about it, they didn't pay for it. But they gave me some kind of break on my payments, which are usually taken out of my checkbook. They have also helped me make payments more affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do try very hard to make sure the policy and claims process is smooth and professional. We are glad we were able to help you with the repair even though the shop did not choose to file the claim as you had asked.

    Please call us any time you need help or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed March 4, 2016

    I am satisfied with my experience with ProtectMyCar. Their rate was better and they offered more so I picked them over others. Making payments for the warranty was easy. Their people worked with me and made it affordable. My claims were submitted over the phone, it was an excellent process. I used it three times. Twice, I was very satisfied with it and the third time, they didn't cover it for me but I was still pleased. It said on my warranty that it covered gas pump. But when I took it to the place to have it fixed, they told me it wasn't covered and that it was an everyday maintenance thing I was supposed to do with my car. I wouldn't have known about it because that's nothing like maintaining the brakes or the shocks. But everything else is okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed March 4, 2016

    Paying for my auto warranty with ProtectMyCar was easy because I had it coming out of my checking account. So far, my experience with them is good although I haven't submitted a claim with them yet.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed March 3, 2016

    ProtectMyCar seemed like they were good so I went with them. Their purchasing and claims process was easy, however it took a little while to get a response back with getting the part for my car in one instance. But overall, whenever I had an incident as far as having repairs done to my car, I haven't had any problems. It's been very rewarding and I would recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed March 3, 2016

    We really enjoy ProtectMyCar and every time we talk to their rep, they've been great and very pleasant. Our payments are really easy since they come out of our account each month. So far, all the experience we've had has been very easy and simple, that's why we've already been recommending them to people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Coverage

    Reviewed March 3, 2016

    I have my extended auto warranty from ProtectMyCar when I bought my Toyota Tacoma though I haven't used them for anything yet. My payments are automatically deducted and it offers many benefits but I've got GEICO insurance that covers the same thing.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed in setting up your coverage and we stand ready to do so again when the need arises.

    Thanks again for your comments.

    Coverage

    Reviewed March 3, 2016

    I'm very disappointed with this company called ProtectMyCar. They promise customers 100% coverage after 30 days only to take your money. I not only had 1 vehicle covered but 3. PROTECTMYCAR is a company that has supervisors that are a bunch of THIEVES.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingTech

    Reviewed March 3, 2016

    All in all, my experience with ProtectMyCar was wonderful. I have their warranty and submitting claims was easy because when I take my car in, it's usually done by the dealership, for example, Tires Plus. They'll call ProtectMyCar up and deal with them directly. I wouldn't have to deal with ProtectMyCar myself. Also, making payments is simple, too because they pretty much work with me as far as to see how best they can assist me and if I can't make a lump sum payment, they try to break the payments up.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed March 3, 2016

    One time I had to get something done to the car and it wasn’t a good experience. It was the water pump that had to be changed. If the water pump is changed, then radiator fluids would come out. I had to argue with them about putting some fluids in the car. They said they don't cover fluids but they will do it this time for me. That's ridiculous. There was another time where the bushings in the torque struts were bad. When I looked at the policy, it said that bushings were covered. I had to argue again with them about that and had to go back and forth with them. They finally covered it. This claims process was difficult and their rep was argumentative. I made my claim over the phone at the Chrysler dealership and they even had to go back and forth sending all type of paperwork. I'm paying for the work that needed to be done and paid over $2000 for this policy. That’s not fair.

    I still have a few more miles left with this, and most likely, I won't be renewing because I don’t want to keep going through that for something that’s so plainly obvious. If it's spelled out in the policy that certain items are covered, I shouldn’t have to almost be a paralegal to explain and justify why they need to cover it. Moreover, it's very disheartening to know that ProtectMyCar has to keep changing their name. That’s some shady, funny business right there. I don’t like that.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed March 3, 2016

    Purchasing my extended auto warranty from ProtectMyCar has gone well. It was not like somebody was forcing or hassling me to do it. They even worked with me to get the payment down to where I could afford it and they just draft it out of my account.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    CoverageTechPrice

    Reviewed March 3, 2016

    The warranty that I had when I bought my vehicle had expired. I had to renew it with some other company but their insurance was much higher than what I'm paying so I chose ProtectMyCar. When I had a problem with the gear shift, I took my car into the shop. The shop contacted ProtectMyCar and said they don't cover on it. However, they were good enough to help me with my problem with my dealer, so that was a big help. In addition, I had all payments automatically taken out of my account which are affordable. I'm well satisfied with them so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comment. We very much appreciate that you have been a policyholder for the last two years. Although the shift cable you mentioned was not a covered component. our claims agent agreed to help with the repair cost as a way of showing our appreciation to you for being a preferred policyholder.
    Best of all, when you do have another problem with your vehicle, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed March 2, 2016

    My daughter called and signed me up with ProtectMyCar. She once submitted a claim for my truck but I didn't know she got the insurance, so I fixed the truck myself.

    Thanks for your vote!
    Factual basis uncertain
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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com