Omega Auto Care Reviews

I've had Omega since December of 2025. I spoke with someone called Max when I was inquiring and he was very professional, unlike all the other people I spoke with from their competitors. I was happy to sign on with Omega on the back of that. Then, the maintenance package, which I got included for free, included part reimbursements for oil changes and other routine maintenance, and they've been fairly prompt to reimburse me for those.

We've had an oil change and got reimbursed for it. That's a good thing. When you get your oil change, you turn in the receipt, and it takes about four weeks to get the money. So far, everything's been good with Omega. I have peace of mind knowing that if the car breaks down, it's not coming out of my pocket. When you look at the price and multiply that for 12 months, it's not cheap. But if the transmission went out, I get my money back threefold. So, it makes sense financially.

The sales representative happened to call at a time when I was shopping around for an extended warranty. I let him give his sales pitch, and I liked what he was saying. He convinced me to go with Omega. When I got my first oil change, I went through the procedure to send it in so I could get $55 on a card.

A friend of ours had Omega Auto Care and introduced me to them. I've had the coverage for many years now, and I've only had a couple of problems and they fixed them. I had to do the free oil change, and I’ve had no problems filing a claim. For my recent oil change claim, I took a screenshot, emailed it to them, and they sent me a check back. I paid more than what they sent me, but that’s in the booklet. It’s up to the amount that they have. Whenever I've had a problem, I call Omega, take my vehicle to the dealership, provide the information, and they go from there. As long as they keep doing what they're supposed to do, I'm fine. I recommend them to other people and let them know the experiences I've had with Omega.

I'm keeping Omega. I paid way too much the first couple months. When I talked to the woman a few months into it, she said to me that I could change it to lower, and it'll just be a longer time period. That's fine, because then if I decide to cancel, it’s not so much in. Everyone I talk to is nice and confident and doesn't sound like they're gonna rip me off, and Omega offered me $185. The only thing is they tried to send me a virtual card that was impossible to use. Nobody could figure out how to get it to work. So, I called back. And they said, “We can send you a physical card. It'll probably take two to three weeks.” And then I got it in a week, and then I started using it. And it was $180. They took off a fee. But the bottom line is, I used it for all my groceries and gas for a week or two because it said it was gonna expire in a few months anyway.

I used Omega for an oil change, and I had a little running around to find the right person who handles that. So, that took a little while, and I wasn't happy with that. But we found the right person to help with the process. We got it together, and it took about 20 minutes. Overall, I'm satisfied, but the process could have been a little different and more direct.

One hundred bucks a month is not bad, which still adds up. I hope if I have to use Omega Auto Care's warranty, it works. I did the oil change and paid for that out of pocket. Omega reimbursed me. That was 119. Whichever little bit helps. But I wasn't able to get it from the email. I'm not good on these phones, and to get it from the email thing they sent to my card thing, and to realize how to use it for my card thing, I don't know how to do all that. Not everybody is young and technically inclined. When you sign up for their payment plan, they should send you a debit card. And if you get reimbursed some kind of money, they can add it to your debit card, and you have it to use in person. I live in West Virginia. These establishments don't know how to use something digital no more than I do. If Omega sent me a check in the mail, it would be different.

Omega's customer service has been okay. Anytime I've had to call them to figure something out, they've been able to help me with it. I haven't had to do a major claim with them. What came with it was rebates back on certain service items. I got credit back on three different oil changes, brakes, and radiator flush. All of those I needed to have done. So, I got reimbursed fine for anything. I did have another little issue come up that I thought maybe was covered. Part of that was maybe I didn't read the print as to exactly what's covered. It was something more electronic or a corroded sensor that took some rewiring. It was not huge, but that was not covered. It is supposed to be covering more detailed in electronics, transmission, and the motor. I've not had those issues to be able to see whether how it's been that way. Overall, I'm satisfied with what I've got.

Do not trust this company. My son’s claim was denied, and when I called to discuss it, the customer service representative treated me with utter malice. When the stress of the denial caused me to cry, the representative began yelling at me, cutting me off, and mockingly demanded, "Why didn't you look under the car prior to purchasing?" When I asked him to stop interrupting me so I could finish speaking, he hung up the phone on me.

I've had Omega Auto Care for a year and they've paid for my car's oil changes. They were always great and I'm satisfied. I appreciate knowing that when something goes wrong, it might be covered.

I had a claim for the cooling system but Omega didn't fix it. The tech said it was a block of ice that was stopping the circulation, and I took it out from under there. It ain't had no problems since. But it took Omega a month and a half to get to me.

Omega Auto Care lied to me so I got rid of them. I had it for three months. They told me that if I go get an oil change to the dealership, it won't cost me anything. But the next thing I know, I was paying $89 for an oil change that I could have done at Pep Boys for $50. They also told me that I was gonna get a credit check, and they had a credit team working on my stuff. But I never got a phone call. I ended up having to do a dispute just to get my money back, which eventually, they returned my money as a refund. It was not a pleasant experience.

I needed coverage for my vehicles. I signed up with Omega and my experience was good. Their payment plans are good. I was approved for five years, and I paid for it for two years.

Omega called me, and enrolling with them was easy. I just had to give them my VIN and the mileage on my car. They told me what it'll cover and what it won't cover. However, I tried to use the maintenance package that we bought, but that was worthless. Supposedly, you get oil changes and brakes. It was going to cover $35 for my brakes. It was nothing because it cost $1,500 to do my brakes. I tried to use it for my air conditioner too, but they wouldn't cover, though it says in their policy that they cover air conditioning. If Omega actually covered things, it would be amazing.

I had no idea the warranty went out on my car. These people from Omega Auto Care just started calling me, so I signed up. We got them to give me my warranty for 100 a month. It was supposed to be for 18 months. Then after that, I'm getting these other spammers calling up, saying they do the same thing as what Omega does. I called my company back just to make sure that it was real. Then my heater core broke at the worst possible time. It was when I was travelling in a storm here. That was a miserable ride.

I got my AC fixed through Omega Auto Care. The claim process was fast and easy. Overall, Omega is easy to get in contact with and it's a nice company I have so far. They have good coverage. I'd tell others that they should go with Omega. They won't be disappointed. I'm happy with them.

No star worthy. This place is the worst. He's had my nephew's car for months, nothing done. No engine rebuild, only excuses. I do NOT RECOMMEND AT ALL! 7 grand and nothing done!

Omega called me and offered me to sign up, which I did. They have good customer service.

This auto Insurance is a scam, they told me I had 30 days to cancel and I wouldn't be charged, they told me to mail in my cancelation form, I even called to let them know I mailed it off. and they still charged me and told me I wouldn't get my money back. Even though I did everything before the 30 days and was told they would refund me and not charge me. They charged me and were very rude about it. They just want to take your money. No one will pick up anytime I asked questions they were rude and wouldn't even email me my contract. The worst Insurance every, Apparently I am not the only one they scammed out of money.

With Omega Auto Care, I have the option of refunds on maintenance. However, I don't get a credit to my credit card. It's given in the form of an online debit card so it's not in my hand. I can't use it in the store and you just have to shop online with it so it's not so convenient. Also, when I took out the policy, they didn't tell me that they only pay part of the expense of maintenance. It seems like they pay $55 towards oil change and $100 towards brakes. I thought the whole thing was fully covered. It was a misunderstanding because they didn't say it over clearly. There was something else also that I had an issue with. They took care of the payment within a timely fashion, but there were a few small things in the way.

We used Omega once for an oil change, and the experience was really good. We took the vehicle in on a Saturday, but we couldn't get ahold of Omega to get the discounts on that day because they were closed. But the guy was nice enough to still give our car back and not pay for it until it went through. He got ahold of Omega a couple of days later. Though I haven't used Omega much, it's going to be very helpful. I wish the price was cheaper though.

It was my first time buying a car, and I got the coverage from Omega to protect my car. I’ve had it for about a year and it seems to have been doing me good. The customer service reps have always taken care of me and have figured out my issues. Getting something back towards what I put into the car is a big benefit with having the coverage. It could be a bigger percentage to get back, but to even get anything back is amazing. I started at a high price, and then I got to a point where I couldn’t make the payments, so Omega put me in a different plan, which worked out.

I have a 2014 Chevrolet Impala and Omega called and said they had the warranty for the car. I had a warranty but it expired, so the rep told me that they worked with the people who I usually take my car to. I told him I would check with them and would give them a call back. So, I called Zimbrick Chevy in Sun Prairie, Wisconsin, and they said that they accept Omega, which was why I got the warranty from them. They had some incentives that paid for the $100 towards the battery. You get three free oil changes. So, a couple of months ago, I got my battery done and went for an oil change. A couple of weeks ago, I got another oil change and the rep at Chevy told me that Omega is good so I should keep them. He said he would put Omega on my account so when I bring my car in, they will contact them.

My experience with Omega sucks. I have over $3,000 invested in my contract. I had a car breakdown. Yes they did pay for a brand new transmission but I had but I had to pay the labor cost which was $995.39. I had to get three car rentals for the time that I was out of a vehicle. I was told by the claims department where to send my receipts. It's like one big run around. No one's giving me the right information so I can be reimbursed for my rental vehicles. It is not right. Watch what you get.

Omega is the worst warranty company ever. The rep I deal with is not a nice person at all. Always denying.

My alternator claim to Omega went really well and everything was fine. The only thing is when we sent the information to the shop to fix it, it got mixed up in the spam. So, we couldn't find it for a couple of days. My experience wasn't difficult. I just thought I would get a little bit more for the coverage of the thing than I got. My mechanic also thought I should get a little bit more. He said they were trying to find that he didn't know what he was talking about so they were looking for an excuse not to send him any money. He thought that was mean-spirited. He said they asked him like 60 questions to prove that he knew what he was doing.

My car was getting to the end of its actual warranty and I needed an extended warranty. I found Omega and I've been very pleased with it. I have not had to have a lot of things done with my automobile since using that extended warranty, but I always kind of call first to make sure that I'm doing it in the proper fashion. I have a person that our family uses and takes care of it for me. I pay my deductible, and I don't worry about it from that point forward. I put my husband’s truck on there and the rep said they would treat it as a new vehicle. Everything is covered, the same as with mine. Mine's getting older but the parts aren't getting any cheaper, and neither is labor.

We have had good service from Omega. We've had several things done. We usually take the car to the dealer, and they call in a claim to Omega and let us know what they will cover, what they're going to fix, how much, and the deductible, and then they fix it. One time, the fee didn't go through, and we called to see why not. I don't know what was going on with the system or the card, but it went through. So far, we haven't had any problems with that. Omega covers a good amount of everything. The improvements over time have been okay. When we first started with Omega, it took so long to get through to make a call and put in a claim. Then, once they took it back to where the dealer had to call you all or whoever was repairing the car had to call you all, they got through a little bit quicker. We never had problems, and we're satisfied with Omega.

I'm paying Omega almost $97 a month and I paid almost $500 for my alternator, but all Omega covered was only $200. So, I'm seriously thinking of canceling it because it's not worth it for me to be paying money and not receiving what I thought that I had. At first, I was told that when my mechanic called, they were telling them, "Well, she's not covered. It's canceled," but I'm on a month-by-month warranty. So when I called them, we got to the bottom of it. I'm not satisfied with Omega at all. When I got this policy, I was not told that they would just cover a fraction of what the cost would have been.

I have a Ford F-150, and I have used my policy for a wheel bearing. I took it to the dealership and gave them the phone number for Omega, and they called Omega and dealt with it. The price was reasonable for what I got. The only issue I had was making sure that you got the right Omega company when you're calling them to discuss or check on your policy. People should be careful because there are other scammers who claim they are Omega.

They called me about a Auto Warranty policy that was suppose to be bumper to bumper but after I sighed upon they sent me an Email saying it was a Power Train Warranty and that everything is not covered. They did this on Saturday, but when I looked up The Affordable Auto Shield Website, nothing for the site comes up to show what is actually covered and I see Omega is what they are, apparently selling and not "Affordable Auto Shield." The only thing that shows for Affordable Auto Shield is that it is apparently a Scam.

A Mercedes car is very expensive to fix. I got an insurance policy for repairs from Omega and I have it for three years now. So far, the service has been very good. I recently got the suspension air springs front fixed for my vehicle at Mercedes of Fort Pierce and they did a very good job. I was without my car for three days but I didn't ask Omega for a rental. I didn't need one. Overall, they were easy to work with and I would tell others to use them.

Omega Auto Care is always great. They're very informative and I don't have to wait a long time to get in contact with anyone. When I got the contract with them, they told me I would have to pay for two or three years, then the next two years would be on them and I got the paperwork. The price was expensive, but my car is paid in full, so I could need some extended warranty. I was gonna cancel them out, but they told me I was almost done. I've had to do one claim so far when I had some issues with my car. I had to reach out to them 'cause the car place acted like they couldn't get in contact with them. Omega was punctual and they got it done.

I had a claim for my radiator which I did over the phone. The initial rep from Omega Auto Care was okay. There was some issues with the repair shop and Omega trying to get it paid, and it was the other reps that I had trouble with down the line. When I called to find out information about the delay in paying the repair shop, they wouldn't tell me, and I'm the owner of it. They wouldn't tell me where the payment was. I had to get the repair shop to call them. I had to go down there so I could be in person with the repair shop, and we called to figure out what was going on with the payment. As the owner of the policy, anytime I call and ask information, I should be given the information because I paid for it. That's the only thing I didn't like.

I bought the truck in 2020 and I got the extended warranty on it a month later. I called Omega to purchase the policy because when the dealership was going to do it, there wasn't anybody in the office. Their customer service was good and I was satisfied. Recently, I had a broken module so, I took my car to my dealership. The claims process with Omega was pretty easy and so far, I've not had any problems. I like them.

I've only been with Omega Auto Care for only a year and two months. I've had a couple of issues with them as far as the customer service is concerned. I'm very big on customer service. The first interaction that I had when I was calling to ask a general question from when I signed up, I had a bad interaction with a gentleman. He refused to allow me to speak to a supervisor after I asked numerous times because of how he was speaking to me. He wasn't willing to transfer me. He was like, “They fire people here for that.” It was a little weird for me, so I finally hung up. Then I called back, and I got my salesperson on the phone. He transferred me over directly to a supervisor. When I did call back another time, I was speaking to a supervisor because of another bad experience. He informed me that the person that I spoke to was no longer with the company.

I can see why some customers feel pressured to accept Omega’s “goodwill” offers when they’re put in a difficult position, but I cannot accept it. My claim was not handled fairly, and their delays and denial have already caused me significant financial loss—far beyond what my rental coverage would even allow. On top of that, they denied my request for a flexible payment plan, leaving me with no reasonable options. Now I’m being forced to pay out-of-pocket arbitration fees just to pursue what should have been handled properly from the start. This has created ongoing financial hardship for me, and the goodwill offer doesn’t come close to covering the damage caused.

I will never refer anybody to Omega Auto Care because there are other companies out there that don't make you jump through hoops to get things done. I thought Omega was a scam at first. The lady assured me, "No. This is legit. You needed to purchase this before you hit the 60,000-mile mark. It's like extended warranty that covers things that may go out on your car,” which I decided to go with it. It was a bit pricey. But my warranty was about to expire. I don't know if that is what the average cost is. They let me do a monthly payment plan, which I finished paying off six months ago. It was $3,500.

With my recent claim with Omega, they hung up on the guy that I was gonna have the work done with. That pissed me off. But they ended up paying for it because I told them that they had so long to pay it, or I'm gonna cause problems. I shouldn't have to go through that kind of experience. I'm satisfied that they paid for it, but the experience that I had to go through was not very good. It ticked me off. 'Cause you pay money to an insurance, you expect no hassle, it should be done and that's it. But that was not the case. But the reps were nice to me. They just weren't doing what I asked them to do.

Omega Auto Care is a great company. I have a 2021 Hyundai Santa Fe and I filed a claim for my horn. They also replaced all the panels for my heating and air conditioning and there was a sensor that they replaced in the engine as well. I made the appointment, then they took care of the warranty work from there. I took my car to a dealer they preferred, and that waived my $100 deductible. So, I didn't pay anything. From beginning to end, everything was a piece of cake. Everything's perfect and I'm 100% satisfied.