Nissan Xterra Reviews

A few months down the road from that problem my brakes start grinding. I took it in for routine oil change and asked to have my brakes looked at because they did not feel right. They sent me away saying my brakes are fine. The problem got worse and the car started to drive funny with a noise coming from the back of the vehicle like the tires were going to fall off. I took it in again and they sent me away. On my way home I knew something was wrong so I called them the same day and the service desk person was extremely rude and tried to tell me the brakes are fine and the type of brakes my car has have a lot of metal.

I didn't believe that so I told her I was going to take it somewhere else and Nissan was going to pay for it. Well then she passes me off to someone else and he also tries to tell me the brakes are fine and nothing is wrong with my car and they should sound like that. Well, that night it got to the point I was scared to drive it because every time I would brake they would grind as they would if the roads were wet and the ABS kicks in.

The next morning on my way in to work the ABS light comes on. I call Nissan immediately and he asked me to drop it off to them. I took in. I get a call that night saying the bearings are bad and the car is too dangerous to drive. I told them I took it in two times for the same problem and they kept sending me away. He said "I hate to say it was an oversight on our part". So he had to order parts. I did some research on my own about the bearings and if there were any other complaints. I found that there was a recall on my vehicle for this problem.

I went to the Bel Air Nissan and asked if there was and they looked it up and said "yes, it is a good thing you found that". It is not my job to find that stuff out. So the third day in the shop i call and they say the parts are in and they are working on it. I didn't hear from them so I called 8:15pm to find out the wrong part came in (axle) and that they need to order the right one and the part wouldn't be in until Monday. So by then they would have had my car for 8 days.

My father called my sales rep and she was very helpful. She got them to call around and they found the part in Washington, DC so they said someone would drive down Friday morning and I would have my car that day. Why couldn't they do that from the beginning? Not once did they call me to tell me what was going on with my car. They promised a free gas fill up and they would clean the inside and out of my car. I picked up the car and there was no gas in it and they only cleaned the outside. I went back in to ask why no gas was put in and they said they were not allowed because they wanted to make sure they had enough for the trucks because of the snow. That just about did it for me.

I just found out there is another recall on my car for the fuel throttle and again no notices. Notices should have been sent out Jan 15th and I haven't received any. A six-month-old car should not be having all these problems. My life was in danger. The tires could have fallen off the vehicle and what would they have said, "sorry we overlooked the problem".

Finally I have my car at the dealership now for a rattling noise which they tell me if caused by the exhaust pipe bracket. The bracket itself is apparently broken. They do not have any explanation and have not seen this happen in a car this new. They say it is unusual. My problem is that I am out of my 36M mile warranty and I have a serious problem that does not happen in such a new car. I am forced to pay $338.69 out of pocket to have my car fixed. I am concerned that their may be other problems with the vehicle that should not happen at 42M miles.

well we are still paying for a new car that's still in the dealership. they graciously gave us a rental car, but it's not our new car. they still do not know when the part will come in they say it's on major back order. so if this part is messed up on all new xterras then why not recall them? and is there anything we can do about our new car blues?

September 15, 1999 two screws fell out of the sunroof while being opened, key would not turn in the ignition. No explaination. November 6, 1999 transfer case pops out of low gear into neutral. Service ordered brand new transfer case, no explaination. Rear windshield wiper falls out of arm while in use. Brand new windshield wiper arm ordered. No explaination for defect.

January 12, 2000 front bumper detatching from truck. Amity service said bumper was not fastened correctly to truck frame after fog lights were installed at factory. I have gone back to Massapequa Nissan after every problem requesting a different Xterra. They said they would give us another vehicle car but was requesting more money because the truck I have is now a used vehicle. Approximately after the 4th or 5th problem Nissan North America offered us $2000. towards the purchase of a new Xterra. I feel that is unacceptable considering the I have had nine (9) different manufactuer defects in 6 months. The truck has been in the service center seven (7) times in 6 months.

This is totally unacceptable for a brand new car and a Nissan no less with a good reputation and a reputation for customer satisfaction. This has become an extreme inconvenience for my husand and myself arranging for a car to use for work every time this is in the shop. I purchased an extended warranty because we put a lot of miles on our cars. Included in the extended warranty is use of a loaner car when in service for more than a day. In the seven time it has been in for service, I have had one loaner under extended warranty.

This cannot continue This truck is falling apart piece by piece. What I am looking for is my $7,000 down payment back and purchase a car that I can actually use and not bring to a service center every few weeks and not have pieces of the truck falling off. If I can not be accommodated with my money back, I want a different Xterra with the same loan value and payment value. I have invested enought time and money into this piece of garbage. Nissan has refused this because their policy is if something goes wrong they will repair it under the warranty. There must be some way to protect the consumer. I have been told I do not fall under the lemon law because I have not had the same problem occur 3 times without being repaired. I feel that having 9 different problems is far worse.

Unfortunately, the Lemon Law applies to situations in which the same problem happens over and over. Stacy might be wise to take the $3,000 and swallow some of the loss.