About Nissan Pathfinder
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I bought a 2022 Pathfinder in June 2022 with 4 miles. At about 30 miles the collision light would come on when I hit a bump in the road. I took the car in to be serviced after having my car for 2 weeks. The Nissan dealership had my car 7 weeks. During this time, a nissan engineer worked with the dealership to get the problem corrected. Once my car was returned to me me, the collision malfunction light would randomly come on. The car was taken back to the dealership and kept for 3 weeks. My car was deemed a "lemon" and has been bought back by nissan.
I purchased a new 2022 Pathfinder on 9/14/22. On 9/27/22 the vehicle had a substantial roof leak. Leak damaged entire headliner, visor, all dome and visor lights were dripping water, driver's side seat was soaked as were all driver's side door electronics and carpeting. Submitted Claim on 9/27 and Nissan Consumer Affairs was not helpful at all. They would not respond unless I called the dealer where car was purchased from and complained. They would then have to call a local rep, who would then have to call Consumer Affairs and inform them that they needed to respond to me. Long story short new car with under 1,000 miles on it needs to have much of the interior replaced and upon my request to have it swapped for a different vehicle Nissan has denied my request.
I also requested a trade "incentive" to get into a different vehicle which Consumer Affairs agent agreed to and then 1 week later after I heard nothing back from them on "incentive" amount, I was forced to reach out to dealer again who had Consumer Affairs call me and that is when they informed me they misspoke and could do nothing for me. They would replace headliner and visor but not seat or electronic door components that were wet. If I wanted those replaced I would have to pay for them. And that I needed to send them a copy of my registration to prove that I owned the vehicle that they were authorizing these minimal repairs on. It has been 3+weeks without this new vehicle being properly dried out so I can only imagine the mold growth that could be within the areas that were wet (and I am to trust a service technician to remediate any mold or mildew when repairs are completed).
The dealer this vehicle was purchased from informed me that if they were to work a trade with me for another vehicle that they could not and would not sell my car on the lot and would send it to auction due to the amount of water damage. Consumer Affairs and Nissan were terrible and never again will any of my family or friends be purchasing another Nissan product of any kind.
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Nissan is very much aware of the defective transmission in their cars and they uses the dealers to assist them in not taking care of the problems. The dealers reports that if you choose to have car service by someone else and not Nissan they will refuse to fix the problem with your car. I just experienced it with my local dealer not trying to help consumers but assist Corporate Nissan to not assist customers whom had oil changes at other shops instead of their dealership.
I bought a Nissan Pathfinder Rock Creek package brand new! I have had it 2 1/2 years. I have had motor for wiper replaced (1 wiper stopped working during a storm), regulator for door (had to drive to work on a 30 degree winter morning with window down) both covered under warranty, and now a component that starts it is $1300.00 (part and labor) out of my pocket. It's under the 3 years, but over on the mileage. They are not good quality. I called Nissan because dealership could not do anything, and Nissan will not do anything to help with this repair. Do NOT waste your time or money on a Nissan. Buy a Toyota or Ford!
In 2018 purchased a Nissan Pathfinder because it had 4x4 and we needed it for our climate as we live in a very snowy area that gets 20+ feet of snow a year. The first storm we had the 4x4 did not stay engaged. Took it to the dealership. Was not only told something was not wrong, I was sexually harassed. Filed a complaint with Nissan. They did nothing but recommend a different dealership 125 miles away. Found out the dealership by our house sold us a brand new vehicle with a broken coupler. Fixed it. 4x4 still didn't stay engaged.
Over the next 4 years took the vehicle in at least 3 times a year for the same issue. Nothing. Finally Jan. 28, 2022 (almost 4 years of ownership) a Nissan Corporate mechanic told me that the vehicle is "not a true 4x4 and the 4x4 is to only be used to get out of jams." When asked why they sold these vehicles as great for snow and off roading he told me they don't advertise that anymore. He said "the drivetrain protects itself and will not ever stay engaged in 4x4. The only potential true 4x4 Nissan sells is the Armada. Everything else is not a true 4x4". Nissan is putting everyone on the roads (and off) in danger by allowing these vehicles to be sold and driven in chain control and dangerous conditions. DO NOT BUY A NISSAN thinking it is 4x4!
I’ve had many Nissan products with mostly positive experiences. At the end of April, I purchased a new '22 Pathfinder. The sales experience was terrible, from the salesman gloating about my trade right in front of me to the finance manager stating “why would you trade to save only $100 a month?” then the sales manager telling me that I’m only complaining because I want free stuff! Things don’t end there, the car needed new wiper blades at 200 miles (which should be covered under warranty), dealership said that it was a special order part and would get in later that week. (It’s been two months… I had to buy my own wiper blades) Then the tires were so over inflated they popped causing me to have to replace them. (Dealership did not accept liability for not doing proper PDI so that was money out of pocket) Then at 5 weeks old, it stopped recognizing its own key.
The key could be in the cup holder right next to the push button (no other key on the key change) and still the car is saying “no key”. Two dealerships blamed me for the key not working, replaced the battery, and sent me on my way. At 6 weeks old, the car stopped filling up. No matter what I tried, it would stop at 5 gallons. Brought it back to two different dealerships. One says that the fueling system needs replacing (parts were never ordered), the other says it’s my fault for pumping gas wrong. I called Consumer Affairs with all my evidence and proof asking for a buyback. Of course I’m told "we are not interested" and that’s it… After 11 Nissans this is what loyalty gets you. Terrible customer service and a big middle finger because you ask for a buy back on a 7 week old car with 2,200 miles on it.
BUYER BEWARE! I have owned two Nissan Pathfinders and have had the sunroof shatter on THREE separate occasions while driving down the highway at 110 km's an hour. The sound is like a gunshot going through the vehicle followed by tempered glass showering down over everyone inside. None of these instances were due to an impact from a rock, there was literally no one in front of me on the highway. It is due to the deterioration of the inferior glass they use to make the sunroof. There have been class action lawsuits in the U.S. for this very reason which outline the concern that has been brought to Nissan's attention. Nissan Canada does not care.
The dealership will not cover the cost to replace the parts for this, even if your vehicle is still under warranty and Nissan Canada is not interested in hearing about the problem. They simply say they understand how I feel, which is incredibly patronizing and dismissive. They will not entertain investigating this matter and will not forward my call along to someone who will actually listen. The person speaking to me just kept repeating they will not cover the cost, which wasn't even the question I was asking. I was asking what Nissan Canada is doing about this very dangerous situation.
Nissan Canada is content to put a dangerous vehicle on the road, which is a hazard both to the driver of the vehicle and those around them. DO NOT buy a Nissan vehicle if you value safety in your vehicle purchase. Nissan does not stand behind the product they are putting on the road. This will be my last Nissan vehicle that I ever purchase.
I have a 2013 Nissan Pathfinder that I have been having MAJOR issues with. The car stopped working in December of 2020 and Nissan deemed that it was a CVT transmission issue which they changed and I had to pay out of pocket for this as it was out of warranty. I am now having the same issue. I have been trying to get to Nissan Consumer affairs to discuss this issue with no luck. I have spent hours on the phone without even getting to speak to a live person. I have sent numerous emails with no response other than them leaving a voicemail saying that they were trying to contact me with a callback number. I called back the phone number given ** and had to leave multiple messages with no success. Eventually got a callback telling me that there is nothing Nissan can do to help me. Terrible company!!!
I took possession of a 2022 Nissan Platinum Pathfinder that I paid cash for on 8/24/21. To date Nissan has not sent the MSO to my dealer so that I can get title in my name. For 9 weeks I've had to park my new car, DMV, my insurance, no one shows ownership. I've also had to get two extensions on my temporary plates from the dealer. I'm further insulted to get the Sirius notices saying my free trial is over when I haven't even been able to drive the car. When I call Nissan they never return my calls. I've called Corporate twice with zero courtesy of a phone call. Customer service is less than able to do a thing for me.
My dealer has tried and tried to work with Nissan to get my MSO. They pass the buck from person to person and don't have a clue who can bring this to a resolve. They have put me in a terrible legal situation liability wise, a car I paid cash for that I cannot drive, and could care less. I've never dealt with a less caring car manufacturer in my entire life. To date, 10/29/21 there is still no resolve, no care to resolve and no end in sight. Awful customer service, awful corporate office, that has no courtesy to return calls, just horrible!
I own a 2015 Nissan Pathfinder that I have taken excellent care to maintain. I just found out from my trusted mechanic of 20 years that I needed both front wheel bearings and the fan assembly replaced at 46000 miles. The AC fan went bad and is connected to the cooling fan, so this is an expensive repair, not to mention the wheel bearings. Nissan refused to stand by their product. It is my understanding that this faulty fan assembly is also a problem with their Infinity products.
Nissan Pathfinder Company Information
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- Nissan Pathfinder
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