Nissan Murano Reviews

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The Nissan Murano is the company's first SUV crossover. Read more Nissan reviews to learn about other models.


Nissan Murano Reviews

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    Reviewed Sept. 16, 2011

    I bought a certified pre-owned 2006 Nissan Murano with 59,785 miles in February 2011. After driving the car for about two months I heard this whooping sound when I would exceed 60 miles an hour. Then it began making the noise at 50 and 40 miles per hour. I had the vehicle checked at a car repair shop and they diagnosed that the vehicle needed a wheel-bearing replacement. I contacted Nissan as an axle bearing was under my warranty and they refused to fix it citing the wording. They never inspected the vehicle for themselves. They looked at the receipt and said they wouldn't cover a wheel bearing replacement. And that in order for them to inspect my vehicle I would have to pay $80.00 for them to look at it. I had the vehicle repaired elsewhere and contacted Nissan consumer affairs. They told me the region manager of consumer affairs in my area would not reimburse me for my repairs or to pay to have the vehicle fixed. No explanation, just a simple no.

    The wheel bearing was just the beginning of my problems. The driver's side mirror constantly falls down while I'm driving which is extremely frightening and I have to use double-sided tape to keep it up but that doesn't last long. I contacted the dealership about it and they told me I'd have to pay $80.00 for them to look at it but it sounds like I need to have the visor replaced and that would be $340.00! I had a blow out on the expressway two months after I bought the vehicle. I had to buy new tires to put on a certified pre-owned vehicle. The dealership also told me when I came in for an oil change that I needed a new battery, engine drive belts and a suspension repair. What was certified, the fact that it had a Nissan emblem? I am so frustrated with this vehicle I don't know what to do. I'm making monthly payments on a car and paying monthly for repairs that continue to pop-up!

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    Reviewed Sept. 7, 2011

    Nissan refuses to replace the front transfer case and rear differential in my 2007 Murano, even though they know the transmission is the cause.

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    Reviewed Aug. 29, 2011

    I have a 2003 Murano with 85k miles. I am a retired teacher who had hoped this car would last me well into my retirement. I bought this car in 2003. Within 3 years, the key locks stopped working. In 2008, the service department noticed that the car was using more oil than normal. I had to bring the car in every 1000 miles. They added dye to the oil. They did a lot of other diagnostic tests to try to find out where the oil was going. This went on. Until finally, this past June (2011), I said enough! This needs to be fixed. I was told to call 1-800-Nissan1. They contacted the dealership. They told me it would take $7000 to fix it. They told me it wasn't covered because the warranty had expired, even though the problem started in 2008. Now, the power steering hose needs to be replaced. It is almost $300 for 1 hose! The car is falling apart at 85,000 miles. I will never own another Nissan.

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    Reviewed Aug. 15, 2011

    I wrote to Nissan Consumer Affairs with hopes for them to rectify quality issues on my 2006 Nissan Murano.

    I had several similar problems as those shared in the forum: visor, driver seat lumber support, power steering hose, hydraulic valve, passenger air bag recall, intake duct recall, battery, and most recently a broken engine mount.

    I explained my most recent visit at OC Nissan asking if Nissan can repair the broken engine mount, which clearly is a factory defect for vital part of manufacturing a car. The technician said it is wear and tear and just quoted $1,200+, a high amount of repairing it.

    Since the dealer wouldn't even acknowledge the quality issue and for my family's safety and peace of mind in continuing to drive this vehicle, I decided to get the engine mount replaced somewhere else at a more affordable cost of $700.

    I requested for reimbursement and submitted copies of my repair documents. I received an email saying they will not reimburse for repairs done by independent shops.

    I called Nissan Consumer Affairs and played phone tags with Chris ** for about 2 months, with her final acknowledgment that it is indeed a quality issue but she can't do anything. I corrected her that they can do something, but they chose not to. Big difference.

    Nissan cars are cheaply done and quickly sent out the door to sell. I am very disappointed and sorry to be a Nissan repeat customer. Their cars may be a little stylish but (as Levi's ad says) quality never goes out of style.

    I will be even more careful to choose quality cars next time. Nobody needs unnecessary expense after you have paid for a good quality product (at least you think) up front.

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    Reviewed Aug. 2, 2011

    2005 nissan murano door locks are not working....Since bought the car with 29,000 miles had problems with door locks Checked the wires they are fine. Mechanic told me i need to change whole lock/unlock switches on every door. What the solution???

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    Reviewed July 5, 2011

    My daughter's 2006 Murano also had the driver's side seat bracket broken at 50K miles. I cut down a piece of 2x4 wood and it works fine. I am 63 years old and never owned a car where the seat bracket broke. Sorry engineering and a company that doesn't have the balls to back up their product and fix it. Last Nissan in this driveway.

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    Reviewed June 18, 2011

    High Side Power Steering hose on Nissan Murano. 2003-2007 is a fire hazard. A factory recall should be issued for the High Side power steering fluid line on the Nissan Murano. This is a common issue with the Nissan Murano from my research on the internet. The Dextron dluid is highly flammable! I have a two-year old child and Nissan's concern should be about people's safety and not money! I was also informed by a few Nissan dealers this is an issue with Muranos. I was also informed from a few local Nissan dealers this is a common problem with the Murano

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    Reviewed June 17, 2011

    My 2006 Murano now has 47,000 miles. At 45,000 miles, the bracket on the driver's seat broke and Nissan won't cover it. Service at Wayazata said that they have seen this a couple of times. Maybe a defect? How many cars have experienced this? I have had Honda, Subaru, Ford and Chevy, and never once had a bracket on a seat ever broken, even at 100,000 miles. And Nissan won't cover it or even negotiate on helping me with it. And why would I want to buy another Nissan?

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    Reviewed June 13, 2011

    My 2005 Nissan Murano's driver's & front passenger's doors will not lock or unlock with key-less entry, the outside electronic door button, or most importantly, the manual lock inside the car. The only way to lock the doors, is with a key. So, to lock the door, once in the car, we must open the window, awkwardly insert key into outside door keyhole while inside car, and then twist key. In case of accident or emergency, I cannot unlock the front door driver side without using key from the inside, which may be impossible, depending on conditions of emergency or accident. My dealer wants $1,500 to replace all four actuators. The electronic locking system is a luxury item, but the manual locking system is being held hostage by the dealers, and in my opinion, presents a huge safety problem.

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    Reviewed June 3, 2011

    I cannot get anyone on the bloody phone at the following number, 800.647.7261, regarding the latest recall on the 2005 Murano.

    Every time - it's 8am-5pm local standard time. I've called Tuesday, Thursday, Friday from 8am-5pm at varying times same bloody message - when a representative is available. Are you guys even open?

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    Reviewed May 16, 2011

    When I purchased my 2005 Murano, no mention was made regarding the actuator problem. My door lock stopped opening with my remote and I asked the Nissan dealership in Weston if they could fix it. They told me that it would be $175 just to take the door apart to see what it is. So I said no. I went home to tell my husband and we looked it up on the internet. There are thousands of complaint sites starting with the 2003 model up until the newest one.

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    Reviewed March 17, 2011

    On June 14, 2010, I purchased a 2003 Nissan Murano AWD from Autowholesale Cars R Us Inc. at 3711 Keele Street, Toronto, Ontario, M3J 1N1 (416-636-2766). I purchased an extended warranty protection package with A-Protect Warranty Corporation, 2727 Steeles Avenue, Toronto, Ontario, (416-661-7444).

    The VIN on the Murano is ** and the purchase price was $15, 080. The mileage on the vehicle was 83, 234 km. I was advised by Autowholesale Cars R Us Inc. that a copy of the transfer of ownership would be filed with Nissan Canada. Apparently, this was never done so as per instruction from Debbie at Nissan Customer Service at 1-800-387-0122 ext **, I am attaching my ownership to update my record with Nissan.

    On March 2, 2011, my Murano started making a strange clicking noise under the hood. It sounded like there was a rock in the tire or a loose part under the front end. By March 3, 2001, the noise was upgraded to a loud banging, with the whole front end of the vehicle shaking. I took the Murano to my mechanic Touchette Auto in Ottawa on March 4, 2010 for a diagnostic and was later contacted March 7, 2010 and told that the noise was a transmission issue and that I had to take it to a transmission specialist. I started my search online for problems of this nature and was astounded to find that the CVT transmission issue is a huge problem in the 2003 Nissan Murano. So much so that I am surprised that a class action lawsuit has not been taken up with Nissan!

    I contacted my warranty company and they advised me that the transmission issue would be covered by Nissan because of the Extended Warranty related to the CVT transmission for up to 10 years/120,000 km. I was relieved to hear this and promptly took my Murano to receive attention at 417 Nissan, 1599 Star Top, Gloucester, Ontario (613)749-9417. Today, March 8, 2010, I received a call from John GOOD of 417 Nissan with my diagnostic results. I was told that the problem was NOT the transmission but gave me a list of problems as follows: transfer case, transmission seal (x2--apparently for each end of the transmission.), catalytic converter, O2 sensor and switch control unit.

    The quote for this repair? $6333.00 plus diagnostic cost! Mr. ** said that none of this was covered by the extended warranty! I went back to A-Protect Warranty Corporation and was advised that the Nissan quote was ridiculous and that all of those issues are related to the transmission. They said that they could direct me to another transmission mechanic who would repair the vehicle for much cheaper and that they would only cover $1000.00 of the repairs.

    I know that I am not the first person to contact Nissan Canada regarding this issue. I am not being unreasonable when I say that Nissan is trying to pass the buck by claiming that the transfer case/seals are not covered by the Extended CVT Warranty. It has been the subject of many complaints and I know that Nissan has paid for the repairs when they have been pushed against the wall. The CVT Transmission has been a headache for Nissan and I can't believe that when customers ask for compensation, they are being turned away with a "sorry, we can't help you."

    How can a part-the transfer case-and the seals on either end of the transmission, which are all directly related to this faulty CVT transmission not be considered part of the warranty coverage? If I tell you right now that I don't have $6333.00 to fix the vehicle and I drive it until the transmission blows up, will Nissan cover the damage then(under the Extended Warranty of course!).

    I have now spent the last 2 weeks being bounced back and forth, trying to have someone offer assistance in this matter. I have spent hours on the phone with Nissan customer service reps in Canada and the US and no one wants to help me. I have never been so frustrated with a company and I will not just walk away quietly, accepting the cop out of Nissan on standing by their product! I am viewing over 500 complaints on Edmunds.com regarding Nissan's unwillingness to help their customers. That is only one website. I can list many more!

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    Reviewed Feb. 2, 2011

    On January 6, my wife accidentally sent an extra payment ($367) on our 2007 Nissan Murano. Nissan accepted the payment. My lease ended on January 12. Prior to the lease ending, my wife called Nissan and explained the situation. The representative told her that we will be able to get our money back. I called NMAC yesterday to inquire about the payment and their rep informed me that the account is closed. Also, the dealer (DCH Freehold) to whom I returned the vehicle to, bought it out from NMAC and our extra payment was netted with the buy out amount. Therefore, NMAC cannot refund us our extra payment of $367. They advised me to go after the dealer for the payment. I argued with the rep that this was not right, at which she added me in a conference with the dealer who also was not willing to reimburse us.

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    Reviewed Dec. 17, 2010

    My 2004 Nissan Murano has a broken seat frame. Dealer’s cost to repair is $1,100. While researching on the internet, this appears to be a very common problem for this vehicle. I believe this is a safety issue if the vehicle were to be involved in an accident and there should be a recall.

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    Reviewed Nov. 29, 2010

    I'm a Nissan Murano 2003 owner. The driver's rear seat frame has broken. Seat is unsafe as it moves around while driving. I took it to the dealer thinking perhaps a bolt fell out. In about 15 seconds, they said it was a common problem with the metal seat frame breaking and the cost is $1200 to repair. Further research shows this is an extremely common issue for Murano and the cost is generally over $1000 to repair. $1200 is quite a bit of money for a known issue. Nissan should repair poorly designed part and recall.

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    Reviewed Nov. 28, 2010

    My 2006 Nissan Murano needs wheel bearings at 60,000 miles. What a piece of **. The fact that Nissan doesn't stand behind this problem considering I see there are many complaints is an insult to everyone who bought a Murano. I should have bought a Honda.

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    Reviewed Nov. 28, 2010

    My 2006 Nissan Murano needs wheel bearings at 60,000 miles. What a piece of **. The fact Nissan doesn't stand behind this problem considering I see there are many complaints is an insult to everyone who bought a Murano. I should have bought a Honda.

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    Reviewed Nov. 10, 2010

    My 2006 Nissan Murano with 55,000 mileage has a driver's seat broken power track. The result is seat cannot be properly adjusted. Replacement will be $1063.02. I have learned from a body shop, Fradelle's, that this is a common problem on the Murano. I think Nissan should replace this part at no charge.

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    Reviewed Sept. 22, 2010

    I am the original owner of 2004 Nissan Murano. The driver's seat has electric controls to move up, down, front, back, tilt, and lumbar support. The seat bracket on the left side of the seat broke, and now the seat rocks around when driving it. The electric controls still work, but the seat rocks severely when making a turn or driving on a bumpy road. I called the local Nissan dealership who told me it would cost $1100 to replace the seat. If they looked at it to confirm that it is broken, they would charge me $105. My research on the web has revealed many great problems with the driver seat breaking.

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    Reviewed Sept. 15, 2010

    I purchased a Nissan Murano with an extended warranty from this dealer in February 2010. Less than 2 months after purchasing the vehicle, it needed new power steering lines. Then, a couple of months after that, it needed a new muffler. I was informed at the time that this would not be covered by my extended warranty as it is considered a "wear and tear" issue and that the muffler for a Murano costs around $600.

    After fighting with them about the fact that I had purchased an $18,000 vehicle only a few months ago, I did not think it was right that I had to now put another $600 into it. I was also informed by a mechanic who specializes in exhaust systems that a Nissan exhaust should last 8-10 years. My vehicle is 4 years old. Now the latest occurrence was last week, September 7, 2010 to be exact. The car was dead in the driveway and would not start. It had to be removed from my driveway on a flatbed and taken back to the dealer.

    I was then informed that it now needed a new battery. After having the new battery installed and driving the car for a few days, it is now again running louder than it was prior to having the new muffler put on. The response from the salesman was, "Yours must have been built on a Friday when the workers were anxious to get home for the weekend". Not helpful! Now they are refusing to work with me on financing for a new vehicle and I am stuck with this lemon, just waiting for the next thing to go wrong.

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    Reviewed Sept. 6, 2010

    My 2004 Nissan Murano has 130,000 miles and I just found out that I need to replace two electrical panels and my transmission. The cost of repairs will be $5800 plus taxes. I was shocked to learn that several wires behind the dash came loose and were dangling unattached. In addition, my visors keep dropping down and blocking my view. I have always owned a Nissan but so far in five years of ownership of my Murano, I have spent over $8000 in other major repairs such as belts and brakes wearing out prematurely and batteries only lasting a couple of months.

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    Reviewed Aug. 28, 2010

    I am simply appalled by the lack of concern from Nissan!! After reading complaints about the Murano's seat collapsing, wheel bearings going out with very little mileage and visors falling blocking the view of the driver, I cannot believe Nissan does not identify this as safety issues and allows the consumer to pay for these defaults after the consumer has already paid a pretty penny for the damn car in the first place! I bought a 2006 Murano back in October 2009. Two months after I purchased the car, my seat collapsed while driving.

    I called the dealership (Future Nissan in Roseville, Ca) only to be told, "Sorry, you did not purchase the extended warranty. It will be $1135.00 to replace the seat or $700.00 to weld it.” Lucky I have handy men at home and my son fixed it, which only took him 5 minutes to do! My wheel bearing is now going out and my Murano only has $57,000! This will cost me $500.00! I will no longer stand behind Nissan, especially if they do not stand behind their product! These are common problems that people seem to be having with their Muranos and feel these should be recalled items! I feel like I purchased a lemon! I should have bought a Honda CRV!

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    Reviewed Aug. 26, 2010

    Complaint was filed after our 2004 Nissan Murano was stolen. Car was stolen right from our driveway in front of our house. It was discovered two days later, and had been stripped of wheels and parts. It was total loss by insurance company. Apparently Nissan 2003-04 Muranos have a design defect that makes these cars susceptible to theft. Wires to disable the car alarm and to start the car are easily accessible under the dash. Apparently this design defect was corrected in 2005.

    We were never notified that our car was more susceptible to theft than later models or offered any recall or repairs that could have rectified the problem. Our car was stolen without any damage to the ignition housing itself. Alarm was disabled. Request for information about the design defect and subsequent changes were denied, citing "internal information". Requests for compensation for loss were denied and we were told to deal with our insurance company. I feel that it was Nissan's duty to either inform us of the defect, or to correct the problem to leave us less vulnerable to theft. Neither happened.

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    Reviewed Aug. 26, 2010

    I purchased a used Nissan Murano. After having the vehicle for a short period of time, the driver's side seat started leaning. I went and tried pushing on the seat. The whole seats moves and is unattached to the frame from the rear left side. I contacted Nissan customer service. They then transferred me to someone else that reviewed my case. They said there is nothing they can do. This, I feel, is a safety concern. I have an extended service contract who will not cover it. The car has just 40,000 miles. It is just outside the window for the manufacturer warranty. I would hate for someone to get hurt to a lack of finances . I know that meanwhile, I am driving with the seat in this condition. They said no explanation to their decision, just that they were unable to help or cover the item. So now, I am driving around with my New Used vehicle that has to have a $1200 frame replaced. Unfortunately the economy stinks and it's not in the budget. Tell me you wouldn't be scared. And I have 2 kids in the car most the time.

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    Reviewed Aug. 3, 2010

    I leased a new 2009 Nissan Morano SUV in June 2008.It was a two years lease. My lease expired in June 2010. I had about 32k miles on the car. The car was still on factory warranty up to 36k miles. Since the car was in very good shape and like new I bought the car. I also purchased a extended warranty plus from the dealer of 5 years or 100k miles.There has not been any problem with the car so I have been changing oil on the regular basis for which I have most of the receipts. In two years, I have changed oil for 7 times or 8 times.

    Now recently I have been noticing some smoke coming out when I first start the car. Car has no problem driving. I took the car to my dealer. First he said okay he will fix the problem. After keeping my car for 2 weeks he repaired some things and saying that car will run fine but little smoke will still come out. I said why don't you fix properly and he is saying that warranty is not willing to repair the engine entirely. I don't want to take chances that I might cease the engine or damage more I have a factory warranty and have extended plus warranty and I can not get my car fixed.

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    Reviewed Aug. 1, 2010

    On 07/28/10, it was my daily route from home to my job. Arriving, I directed my vehicle to the parking lot. I intended to park my car to the last spot on the left side of the aisle. Making the left turn to the parking spot, I put my foot on the break pedal, but the vehicle never came to a stop and accelerated instead. Its speed was approximately 15 mph.

    I continued to push the break pedal down the floor, having the impression that my foot fell through. My first reaction was to turn steering left to avoid the contact with the building in front of me. I made a left turn. On that, vehicle damaged the decorative fence and continued to move ahead. Then my vehicle hit the company car parked on the first spot.

    After that, it stopped, only because of the contact with another vehicle, which became the obstacle on its way. Company employees came outside, watching my maneuvers to stop the vehicle. I immediately contacted Schaumburg Police Department, State Farm Insurance Company Office. After the police report was done, I called AAA, and their towing service towed my car to the driveway by my house. As of 07/31/2010, the vehicle has been towed to Arlington Heights Dealership for further inspection and diagnostics.

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    Reviewed April 27, 2010

    We made an agreement to buy a Nissan Murano for $30,300 and the salesman and manager were notified from the beginning of the negotiation that we wanted the zero percent interest and not the rebate. We asked if this price was without any rebates and were told they were not any rebates to be added. After being told the car price minus our trade in, we were never notified (in a pre-typed document completed before we entered the room and never gone over the additional $1,250). We were also charged an additional $348.00 for a document processing fee that we were never notified of.

    We spoke with Roy the manager this pm and he said that how we he have known we did not want the rebate. Yet, the paper work was all drawn up when we entered the finance office with the total plus the rebate added. We were charged an additional $1,250 rebate and $348.00 that we were not notified of. We signed the paper without our glasses and the room was dark so it was difficult and like I said above we were given the price of $30,300.

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    Reviewed April 22, 2010

    We purchased a 2004 Nissan Murano in 2005 from Pinnacle Nissan, Scottsdale, AZ. We also purchased an extended warranty at that time. Our transmission failed in May of 2009 and was replaced at Reliable Nissan in ABQ. It took over a week for them to get a replacement transmission. It failed again in April 2010 while in Scottsdale AZ. The car was towed to Pinnacle where they replaced the transmission. This is the third transmission since we purchased the car. The original and now 2 replacements.

    My husband is not in the best of health due to a kidney transplant and heart concerns. We cannot afford to have the transmission fail again and possible breakdown in the middle of nowhere. We loved this vehicle until this happened and had every intention of keeping it until it was no longer practical. We have reached that point sooner than we planned. About 2 weeks after the car was serviced at Pinnacle Nissan, we received a call checking on our 'service experience' By then we had done some investigating and found that Nissan was having a problem with the Murano's transmissions as they were installing a transmission that is allegedly too small for the weight of the vehicle. I explained our concerns to the caller who passed them onto the service director at Pinnacle, Daniel **. He called a couple days later as the caller had asked if I would like to speak to someone at the factory. I said yes, but got a call from Pinnacle instead.

    I went into detail explaining about the 2 transmissions and our concerns. I also told him that interestingly enough, we received a notice that our extended warranty had been 'expanded' to 120,000 miles (was 100,000) for the transmission. This notice was sent to us about a month ago, before the transmission failed again. I find that very coincidental. Why would they just arbitrarily extend our warranty? Mr. Daniel explained that he would be sending our file onto Nissan Corp as I had requested to speak to a representative from the factory. To date (one week after my initial call from Daniel) we have yet to hear from Nissan. I just called Mr. Daniel and explained that I had not heard from the factory. He said he had sent our file onto them and that it was up to them to decide if or when to call. I told him I was thoroughly disappointed and that we would not be buying another Nissan, nor purchase a vehicle from Pinnacle. If we did not have the wherewithal to purchase the extended warranty, we would be out about $12,000 for 2 transmissions.

    I find all of this incredibly discouraging, particularly when the economy is so challenging. When my husband and I travel, it's usually by car. As we have planned a rather extensive trip from New Mexico to Minnesota this summer, we no longer feel confident or safe using our 2004 Murano, our primary mode of transportation. We are now forced into a position to purchase another car. As stated earlier, it will not be a Nissan. I'm so disgusted that no one seems to care about our situation. That's what led me to your website and me thank you for the opportunity to voice my complaints and concerns. Thank you.

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    Reviewed April 16, 2010

    In December of 2008, I purchased a 2005 Nissan Murano. It's been in the shop a few times for various problems but not always brought to the dealership because of their high hourly rate. So far my extended warranty has been a wasted purchase since it has yet to cover anything that has gone wrong. While driving home last week on the highway, the drivers seat suddenly rocked backwards. Thankfully I was able to control the car to a stop.

    After looking under the seat and feeling around, I noticed a bracket at the rear of the seat had snapped. How unusual is that. I called the dealer to see what could be done and also to see if my extended warranty would cover the repair. Again no. This is such a safety issue. How many people need to get hurt or killed before they recognize this as a problem? What good is a warranty if it only covers items that don't break?

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    Reviewed March 31, 2010

    I recently encountered a costly repair of the transfer case in my 2004 Murano which was serviced at the local Nissan dealership in Cherry Hill, NJ. The diagnostics indicated a mechanical failure of the transfer case, resulting in replacement of the unit entirely. The repair was deemed out of warranty with the vehicle having reached the age and mileage (60200 miles) just over the manufacturer's limits. A copy of the service invoice is attached for your reference.

    We have owned 4 generations of Nissan vehicles over the last 20 years, and feel they have served us reasonably well and have never encountered a high cost of repair such as this for any vehicle we have owned. Considering the age and mileage of our Murano, we feel that the repair was rather premature and perhaps due to some defect in parts of the equipment.

    It appears that the transfer case is located in the area of the CVT transmission which has been the subject of the recent extended warranty, due to numerous occurrences of failure. We appreciate the business gesture extended by Nissan Corp. to reassure confidence in our ownership of CVT equipped vehicles; however, we also believe that the on-going problems with the transfer case in earlier models of the Murano are also an area of major concern. A brief search of this subject over the internet, and discussion boards on-line can attest to the frequency of the problem.

    As you can understand, this repair places a heavy financial burden on owners, while leaving doubt and uncertainty as to the possibility that the problem may recur with the newly installed unit.

    We have requested Nissan Corp.'s consideration of assistance in helping us cope with this expensive repair, but to no avail. They have conveniently rejected our request. We strongly believe that the common problem with the transfer case is directly related to the CVT transmission which has recently been extended by the manufacturer's warranty, without addressing the transfer case.

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    Reviewed March 2, 2010

    I just want to alert the public about how I was treated by Nissan about my 2004 Nissan Murano which I purchased new in 2004 and I purchased an extended warranty that expires 04/2010 or 75,000 miles. I never had any trouble with this car while it was under warranty. Now, I am 6,000 miles over and this car is falling apart. Major parts are suddenly failing and costing a lot to repair. When speaking to customer service, they said there was nothing they could do to help me. I think the car was programmed to break down after the warranty has expired. Had to pay $3600 for repairs and there are other repairs necessary that will cost thousands.

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    Reviewed March 1, 2010

    I purchased a 2006 Nissan Murano on August 29, 2009. On February 15, 2010, I turned a corner and realized that my seat was loose on the left side. It literally lifted up as I turned the corner. I called Hawkinson Nissan's Service Department and spoke to Steve regarding the issue. He said he has seen 7 of these problems in his dealership alone and advised of what the problem could be. I took the car in on Saturday February 27, 2010 and they confirmed the diagnosis. "Seat adjuster needs to be replaced." Further explanation from Steve detailed that it’s caused from a faulty weld and poor design with the seat frame. I have found hundreds of examples of the same issue online with other 2005 & 2006 Murano. Sometime, the seat breaks completely while driving nearly causing tragic accidents.

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    Reviewed Jan. 26, 2010

    I, and numerous other consumers, have reported a recurring problem with the failure of the Nissan Murano driver's side sun visor. The internal mechanism on the visor fails, causing the visor to suddenly drop, blocking visibility and presenting a safety issue. Nissan refuses to correct this defect and instead, passing the cost of replacement onto the consumer. I've gone through three replacements with no relief from Nissan, and the third one has now failed.

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    Reviewed Nov. 16, 2009

    My 2009 Nissan Murano was carjacked from me at a valet in philadelphia. I was holding the "smart key" in my hand, and the car was running, and the thief took off. These cars will keep going with out the key in the car, until the engine shuts off. He then went to a Nissan Dealer and had a new "smart key" reprogrammed. I know this because my car has been recovered, with the illegal smart key in it. My car is smashed up, but unfortunatley, not totaled. All I want from Nissan is to let me out of the lease with out a termination fee, and let me lease a different car. They refuse! So Im stuck drivin this car that i dont feel safe in for 2 years, until i give it back.
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    Reviewed Nov. 2, 2009

    On September 18,2009 I contacted nissan consumer affairs office and spoke to Maria at extention 4142. After explaining to her that we were calling because we had noticed the paint was peeling of on the area just above the front windshield of our Nissan Murano (2004). She stated that we should contact our local dealer to have a look at it. Since our dealer that we had purchased the vehicle from had gone out of business, we contacted the next local dealership Miller Nissan of Van Nuys, Calif.. I took the vehical to them and had it inspected by the service manager Jay Akers.He stated that the damage did look like it was a factory problem and I need to take it to the dealerships auto body shop for an estimate. On the same day I went to D.M. auto body in Van Nuys Calif. They inspected it and said they would send the estimate to Miller Nissan attention Jay Ackers.Several days went by with no call from Jay or Nissan. I called them and was directed to Jays voicemail, left message for him to return my call. Several days later no call back. I call them again, again voicemail. After several days I went to Miller Nissan tracked down Jay. He stated that he gave the estimate to Nissan Corp. and I should contact consumer affairs to see what the staus was also that he believed the damage was not caused by anything we had done wrong to the paint job. I contacted consumer affairs and spoke to Darryle Brown, Darryl stated that the original case number had been closed and I would have to speak with the regional manager Nadia. He also reopened my case #6595748. I called and left several messages for Nadia to call me. Several days later I finally recieved a call from and she stated that Nissan did not feel responsible for the damage per the reccommendation of Miller Nissans service Manager Jay Ackers. This was not what he had told me. I asked her if she had seen the damage or the estimate of it by D.M. Auto Body in Van Nuys. She stated that she had seen nothing and didnt even have a estimate from anyone even though Jay Ackers stated that he had sent it to her. She then said that maybe it went to thier paint department which I replied how can you make this decision on the damage to the car if you have not even seen the estimate from D.M. or seen it yourself? She replied that the decision was made on the reccommondation of Jay Ackers the service manager at Miller Nissan. This was not what he had stated to me. I asked that I speak with her supervisor and was told he would get in contact with me. He and I have been trying to get in touch with each other several times but we have only been able to leave voicemails. I returned to Miller Nissan to try and speak with Jay Ackers one more time. When I arrived I was told that Jay had been transffered and now John Hendren was the service manager. I spoke with John who said he didnt know anything about the case but would look into it and call me back. Its now been two more weeks and no call or messages from John. I should let you know that at the time we purchased the car we added an extended warranty that was to cover the car from bumper to bumper per the salesman at Superior Nissan of Mission Hills for an additional three years for $2,345 and an additional $600 for Automate Paint Protection programe that the salesman stated was from Nissan Motor Corp. Definately we have tried everything we can to protect our paint and car in general. All that we are asking is that Nissan repair The paint damage to our car under warranty and lets move on happy customers. Thank you for any help you can give us to resolve this.
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    Reviewed Oct. 21, 2009

    My 2004 Nissan Murano CVT transmission at 82,000 needs to be replaced. After reading many forums on the internet it is my opinion the CVT transmissions in 2004 Murano needs to be recalled. I have two children I drive around a lot and it is an unsettleing feeling to not have a car that is reliable. I bought Nissan for the reputation they las forever. I'm very disappointed and will not by another one unless Nisaan owns up and takes accountability for this problem.
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    Reviewed Oct. 16, 2009

    I purchased a brand new 2007 Nissan Murano on feb 15, 2007 i heard a nosie coming from my car and too it to lynnes nissan dealership lotaced on 374 bloomfield avenue in bloomfield, nj and they inform me that I have purchased a suv with a defective transmission I call Nissian home office to inform them of the matter and hopes that they offer to put a new one in free of charge, which was ok but i through they would reducethe car in price no such luck. then with in a couple months my cd player started acting up and would only play somtimes and then the gear shift light was not work so you could not see at night which gear you were in. I had nothing but problems with is suv since i broughtit The home office just keeps giveng me the run around about fixing the things that are wrong with my suv. PS.I WILL NEVER EVER BUY ANOTHER NISSAN VECHICLE. to it top it off it look s like i am going to have to comw out of my pocket to repair this items. That means putting more hours in at my part time just. thanks Nissian
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    Reviewed Sept. 24, 2009

    I have a 2004 Nissian Murano. While driving the drivers side seat collapsed to left. Lucikly I was only going 15mph. I had a mechanic look at it and he found the anchor bracket had broken off. Will cost approx. $1000 to fix! Nissian states it is not a warranty part and is considerd wear and tear. Have you ever heard a a seat breaking? I only weigh 130lbs. After checking some web sites I found many complaints from Murano owners with the same problem. Even the Department of Highway Traffic and Saftey and blogs and it was investigated and closed, it states "although there have many numerous complaints there was not enough injuries or accidents to warrent further action". So I guess they want to wait till someone is seriously hurt till they decide to make Nissian responsible!!!! I just can not get over it. I do not understand how there can be so many people with the same problem in a $30,000 + car that is 4-5 years old
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    Reviewed Sept. 24, 2009

    My breaks on a 2009 Nissan Murrano needed to be replaced at 30,000 Miles the rear breaks! We all know this is a wear and tear item but Nissan does tell you that the 30,000 mile service is $300 for service and $300 for breaks so does everyone look forward to $600 in service at 30,000 miles?
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    Reviewed July 9, 2009

    The front engine mount broke on my 2003 Nissan Murano. We bought our car brand new and it currently has 77K miles. The explanation from the Nissan mechanic for the broken engine mount is wear and tear. We have had the car for over 5 years and it is my carpool car to pick the kids up from school. This is not an off road car. So I didn't understand the explanation. This is a major component of the vehicle. It holds your engine in place. There are 4 engine mounts to a Nissan Murano engine. So how did only one break due to wear and tear? The engine mount breaking could have caused an awful accident with my children in the car. This was definitely a manufacturer defect. The one engine mount us over $450.

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    Reviewed June 29, 2009

    My driver seat bracket broke and now wobbles back and forth especially in turns. It's very unsafe and I am not alone.

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    Reviewed June 12, 2009

    My wife and I purchased a 2009 Nissan Murano in April from Key Nissan. We also purchased a protection plan called Zurich Shield for the exterior and interior of the vehicle. We brought the vehicle in one week after purchase to have the shield applied. When we returned to pick up our vehicle, we noticed that the vehicle had not been cleaned properly before the shield was applied. There were what appeared to be spots of tree sap and dirt under the coating making it impossible to remove them from normal washing. We were told they would have to strip the shield, clean the vehicle and reapply the Zurich shield. We brought the car back a week later on a Monday to have this done.

    We were called that Friday to pick up our car and told at that time that they repainted our vehicle. We were never asked or informed about our vehicle having to be repainted. When went to pick up the vehicle, we noticed over spray areas from the paint. The driver's side roof rail was broken and there was an almost unbearable smell of fumes in the car. We were told to let the car air out for the fumes and we could bring it back for them to redo the paint. We wrote certified letters to the manager and his boss telling them of the incident. We asked that they replace our vehicle with another one just like it. It was our opinion that they ruined our new vehicle and should give us what we paid for, not a vehicle that had been repainted without our permission and smelled inside. They refused and have only offered to repaint the vehicle again.

    We went to Nissan's customer affairs website with this. Their stance is because it happened at the dealership, there is nothing they can do. My wife and I paid cash for a new vehicle, which she was thrilled with for one week. She is stuck with something less than what we purchased, has gotten physically sick from the fumes (which are still present in the vehicle a month later), not to mention the aggravation we have had to endure. All we are asking for is to get the vehicle we bought, nothing more, nothing less. We get upset daily just thinking about how we have been mistreated.

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    Reviewed April 30, 2009

    My 2005 Nissan Murano drivers seat rail broke for no apparent reason in the left rear corner. As I looked on the internet it seems many others are having thr same problem. this is a serious flaw in the design and should be corrected by Nissan.
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    Reviewed April 30, 2009

    My 2005 Nissan Murano drivers seat rail broke for no apparent reason in the left rear corner. As I looked on the internet it seems many others are having thr same problem. this is a serious flaw in the design and should be corrected by Nissan.
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    Reviewed April 22, 2009

    I own a 2006 Nissan Murano (54k), and like many others, I have a broken driver seat. I am shocked this is not covered under the warranty and that Nissan has done nothing to address the issue. I also have the brake squeak when backing up. Back to Toyota we go.

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    Reviewed April 6, 2009

    I am ready to get rid of my 2009 Murano. I am disappointed in the quality of Nissan. It has really gone down. I owned a Nissan from 1996 till 2008 and was really impressed with the quality of their product so I said, "We are buying another Nissan." It was a wrong move. I am surprised at how much the quality has dropped. My 2009 Murano is a piece of crap. I am going to trade it in for a GMC. It's about the same quality. At least, I get to help the economy out. Buy American. They are just as good as the rest. P.S. Here is what's wrong with my Murano. It's loud and noisy. I can't hear the radio unless you turn it as loud as it will go. The motor is loud.

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    Reviewed March 31, 2009

    I own a 2003 Nissan Murrano, and the exhaust is poorly designed. All of the Welds in the exhaust have rusted through, although the rest of the stainless steel exhaust is in fine shape. I have had to repair every connection flange because they all rotted away & fell off. And I am not going to spend THOUSANDS for exhust parts when only the flanges rust away. And the Exhaust mainfod is too thin. I have had to replace the manifold when it broke in half from heating & cooling cycles. this is the first time I have ever seen anything like it. And it was only a 12 hour repair.
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    Reviewed March 20, 2009

    I was driving home from work and noticed that the drivers seat was moving from side to side when I turned corners. I brought my 2005 Murano in for service the following day and was told that the drivers side seat rail was broken in two places and would have to be replaced. The warranty only covers 3 years, and the service manager said it would cost $1,109.00 parts and labor to replace ($700 for the seat frame rail and the rest for labor). I'm just over 6' tall and weigh 200lbs and I don't go around corners on two wheels or take the vehicle off road. This seat rail is supposed to be able to withstand the impact of a crash. It seems to me that Nissan has used defective materials to hold the seat in place and this should be a National Recall item fast.
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    Reviewed March 2, 2009

    In March 2008 I purchased a 2005 Nissan Murano with close to 30,000 miles on it. February 2009, I hearD rattling on the driver side window, right below my shoulder. (I have had problems with both driver and passenger side windows before, 1 month AFTER I purchased this vehicle). Anyway, I took it to a Nissan dealership where they found a crack on the inside of the door (the welding split in half) which was causing the window to rattle. That dealership could not help me, so I contacted the Nissan dealership where I purchased the vehicle, they HAD to see this crack. 3 Managers came out and were amazed and mystified as to how the crack got there. One of the managers (I believe he was the Sales manager) actually bent the window, it is no longer solid. They said they would have to have the General Manager take a look to determine what steps to take. Next day, I was told that the GM said I had to take it up with Nissan Corporation because the manufacturer warranty of 3 years, 36,000 miles had expired, who would know, that close to 4 years later, the welding would split? It's a clear manufacturer defect. I contacted Nissan Corporation and they could not/would not help me because of the manufacturer warranty. I have to pay out of my own pocket for a bad manufacturing weld job. Nissan does not stand behind the quality of their vehicles, if it's after the warranty, excellent or good condition, you pay for their defect. This car is 4 years old, still looks brand new, has 51k miles on it but rattles like a 15 year old beat up car. Why should I have to pay for poor craftsmanship? $400 out of my pocket and Nissan pays their welders how much to get it done right? I will never buy another vehicle from Nissan again.
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    Reviewed Feb. 23, 2009

    We purchased a 2005 Nissan Murano with 35000 miles on it. We noticed it was burning oil and took it to a so called Nissan dealership (Sunnyside in Mentor Ohio). At that point the car had 45000 miles. It took them 3 months to tell us that they were not going to honor the warranty. We showed them all of the records of the oil changes that were done at 3000 mile intervals. Their conclusion was sludge. They came to this conslusion by only taking off the oil cap. They did no other tests.
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    Reviewed Feb. 21, 2009

    My 2009 nissan murano has 2 shades of gray paint on it.From the rear doors back it is much lighter, I ask the indiana nissan dealer to take care of this problem and have had no luck with them, I paid 34,000 for this car. I also noticed all the gray 2009 murno suv,s look like they have the same problem. No responce from nissan. Can you help me?
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    Reviewed Feb. 9, 2009

    Purchased a new 2007 Nissan Murano in July 2007. Have had 4 alignments and two brand new sets of tires (3 if you count the new ones that came with the vehicle). All of this has happened before 30 thousand miles!!! The tires were completely worn and feathered. The dealership states that we need to align our vehicle more often! My wife is a very conservative driver and only drives on the highway. I have had a Chevy truck that has over 40 thousand miles and has never had to be aligned. Wondering if anyone else has had this problem with the Murano?
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    Reviewed Feb. 5, 2009

    I have a 2006 Nissan Murano. I bought it brand new, and around 32,000 miles, I experienced battery failure, and called AAA to jump the battery for me several time. Every time the AAA battery print out says bad battery, the Nissan dealership would tell me the battery passed their tests. The battery finally quit on me at 41,000 miles, and I had to pay out of pocket because it was not under warranty anymore. Guess what, the new battery I paid out of pocket last year (10 months ago) could not be started again on the parking lot. AAA print out shows bad cell, and the dealership again tells me the battery passed their equipment tests, and the Regional Specialist from Nissan Motors stand by the dealership and will not replace the battery even though it's under warranty! What good is a warranty when they refuse to replace the battery. Can their equipments be calibrated differently to prevent Nissan Motors from having to cover these battery warranties? I am extremely frustrated and I am driving with a battery that's like a ticking bomb not knowing when it's going to complete die on me. It is NOT fair to consumers that Nissan motors and its affiliates refuse to replace a bad battery because it passed their test! If the battery was good, it should have passed the AAA test as well!!! I sure hope someone will address this issue and make these big corporations from taking advantage of consumers by providing no good warranties!
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    Reviewed Jan. 17, 2009

    My 2006 Nissan Murano is only 2 1/2 years old but is already out of warranty because I have 43,000 miles on it. The power steering fluid started to leak and I was told by the dealer that I needed a new hose at a cost of $800. I checked on line and saw that this seems to be a common problem with Muranos. I asked Nissan for assistance with the repair since I was out of warranty but as the owners of 3 Nissans, we thought we might get some help. After close to 3 weeks, I was told Sorry but no with no explanation by the regional specialist in charge of my case. WHen I checked with customer service all they could tell me is that I was out of warranty. This was the reason I contacted them originally to ask for help! Anyway, this problem should not arise. Nissan cars seem to be less reliable than in the past and customer service is non-existent. We won't be buying Nissans again. KIA seems to do it right!
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    Reviewed Dec. 30, 2008

    I own a 2003 Nissan Murano which I have faithfully serviced for the entire time I own the vehicle. At 80,300 miles the catalytic converter went bad which is covered under a federal emissions law to 80,000 miles. I called Nissan to see if they would honor the warranty or at least pay for the service being that the car was 300 miles over the acceptable mileage. After days of the run around with people promising to get back with me the next business day (your call will always kick into someone's voicemail), they finally told me that they would not honor a good faith warranty even if the odometer was at 80,001. The customer service representative was down right rude on the phone and told me that it wasn't his problem. He refused to give me the name or number of a supervisor and told me that the decision was final and had already been made. I called the 1-800 number back and they shuffled me onto someone else who would get back with me the next business day. Their reason for denial of any assistance was because I did not have a service relationship with the local dealership. I explained that I had only lived here for a year and I could produce receipts of all service work. The regional specialist's supervisor said that since I hadn't spent money at their dealerships for regular maintenance, they were not going to spend money to help me with the repair now. I guess it didn't matter that I had already spend over $33,000 on the vehicle and also purchased the extended warranty. I can't believe they treat customers that way! I will never buy another Nissan again and I hope someone reads this and thinks twice before they do!
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    Reviewed Dec. 5, 2008

    My 2003 Nissan Murano had a transmission failure at 80,000 miles due to a cracked transfer case. The repair cost $4500 and two weeks in the shop to have fixed. Hundreds and hundreds of others have had the exact same problem on this year, make, and model. These websites at edmunds and nhtsa show just a few of them: http://townhall-talk.edmunds.com/direct/view/.f133968
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    Reviewed Nov. 10, 2008

    Traveling 35 mph and red light approaching intersection where light had turned red. Began decelerating as I approached the stopped traffic considerably ahead of me. Getting closer to the stoppes traffic, I began to brake. I felt a catch as if the brake was going to engage, and then the brake pedal went straight to the floor. I tried braking four or five times as I came nearer to the vehicle ahead of me which was a double decker automobile transport truck. I watched as if in slow motion with my foot pressed hard against the brake and knew I could do nothing - I would be hitting this large vehicle. Since I had already begun to decelerate as I approached the truck, my guestimate at the time I tried to engage the brake was about 25 to 30 mph upon impact. The airbag was deployed hitting me in the chest and I have multiple contusions on the toes of my right foot which occured while trying to engage the brakes several times. This has been verified by a doctor's report. The brakes following the accident were working. I am concerned there could be in intermittent problem with the hydraulic braking system, ABS or other, and could this happen again
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    Reviewed Oct. 31, 2008

    I am the proud owner of a 2005 Nissan Murano.....did I say proud, great car, but I have never in my life owned a vehicle with as many problems as this one. Problem that I see people all over having, and no recalls for them? Crazy. At 30k and 65 mph, the vehicle went into fail safe, on I 10, in Phoenix, in traffic, towed to Nissan dealer, fixed...no problem....BAD CVT TRANSMISSION, estimated cost to repair out of warranty, give or take $6000 is what they told me...no car for 5 days, no loaner, no cover of towing costs...ok fine. get back 2 weeks later, almost in the same spot in traffic...same thing, loss of power, towed to nissan, they told me that a wire snapped in the alternator, replaced under warranty, although they did not inform me that it was a recall, and should have been replaced at the time It was in for the trans...again payed for towing, rental, no coverage from nissan...ok fine. since then I have had several sets of tires...Goodyears are no good for this vehicle, especially at almost $200 per tire. cv boots, oil seals, bad wheel bearings, squeaky brakes, bad motor mounts, leaking power steering hoses, I haven't even hit 100k yet....the best part a air cleaner assembly that keeps coming unattached, and killing the engine once a week...was this a recall no. Allegedly it is a problem in AZ due to high heat....and an updated part is available, but not a recall, blows my mind....extend your warranty, acknowledge these problems, something, I am staring to coincide Nissan Murano service visit with bring $500, because chances are that is what you will spend every time you stop by your local store. I will NEVER by another nissan vehicle again. The best part I traded an 03 Pathfinder for this one because I was so sick of replacing Camshaft postioning sensors at $400 a piece every 6 months.....I just don't get it.
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    Reviewed Oct. 8, 2008

    I leased a Nissan Murano in Feb 2007. This was a fully equipped 2006 vehicle costing upwards of $43,000.00. The first problem was that the brakes squealed upon backing. Nothing could be done. Then from day one, there was excessive wind noise at over 50 mph. The dealership tested it several times and found nothing wrong. I lived with it.

    Now the next problem has cropped up. My audio system stopped working in July 08. I only have 15,000 miles on the car and it is still under warranty. They checked it, found it bad and replaced it. I had 6 cd's stuck in the CD player and I was told that Nissan would send them back. I did not hear anything for 2 months even though I called the dealership and asked them about it. Then the audio system went bad again in September. They replaced it, another 6 cd's gone. After two weeks, the audio system failed again. Since then, I have been waiting for my failed system to be replaced and it is over two weeks.

    Now I got a call from Mr Owen ** of Nissan consumer affairs who gave me a lot of wrong and incorrect information regarding my audio system. He said it was Bose's responsibility because it was manufactured by Bose although it is not. The CD player is manufactured by Clarion. Mr ** was rude, inconsiderate, incompetent, arrogant and hostile. He was supposed to help me but he got me so upset that I am going to turn in my two new Nissan's and go buy a Toyota or a Honda. Also Mr ** told me there is no authority above him and I could not complain about him to anybody. He was the total opposite of a customer service specialist.

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    Reviewed Sept. 17, 2008

    I have a 2003 Murano. It has a leaky power steering hose. Just worn out. OK. It seems to be on backorder. No one has the part or knows when more will be built. Nissan Customer Relations will look into the problem in 4 days! Your car will just sit. This hose is a problem that is recurring in all Murano's. Nissan cannot build the part fast enought. My seat rail is also broken, just as many others have mentioned. Will Nissan, who used to have a great name, do nothing to make us happy?? John Skinner

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    Reviewed Sept. 14, 2008

    The driver's seat frame is completely broken on my 2005 Murano after 109,000 miles. This is not a part I expect to just suddenly break after 109,000 miles. I initially just thought it was off track, but the seat frame has dislodged frame the vehicle frame. This is completely unsafe and unacceptable, but I expect little assistance from the dealership and will proably have to shell out the $1,000 they want to repair the seat.

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    Reviewed July 25, 2008

    The Nissan Murano is my first car I was thrilled with my purchase. Within 5 months of purchase the performance of the car has deteoriated tremendously. I first realized something is seriously wrong with this car when the alternator broke for the second time. Then the radiator overheated. Currently the brakes are squeaking; it's so loud that my family knows when I'm around the corner. I'm extremely unhappy with the Nissan Murano.

    This car was brought brand new and too many problems exist at intial purchase and continue to exist. I called Nissan about this car possibly being a Lemon they offer no reasonable resoultion. Presently my car is in the shop because three days after they fixed the shifter in my car. Again I'm unable to shift the gears on my car. This car brings me to tears and a state of depression.

    Economically I'm out little more than 30 grand. The Murano is not safe car to drive. I was on the highway and it shut off on me. I was so scared and afraid that death was coming for me at any second. I'm also very embarrassed every time I have to tell my co workers my car is in the shop again and I'm running late or can't come in.

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    Reviewed June 13, 2008

    The reasons I purchased a Nissan Murano is because of its reputation as a reliable high performance car. I am an owner, I want to say happy, but that is not the case right now, of a 2003 Nissan Murano. In October of 2007 I brought the car in for service and learned the car had a broken transfer case. At the time the car had approximately 72k miles, which were mostly highway miles. My car was never driven off road. I am sure you would agree to have $3,000 in repairs for a Nissan that is only 4 years old, is not what I should expect. I had the work done and I thought that was the end of my repair worries.., at least for a while.

    A little over 7 months, the car breaks down again, and to my astonishment and distress, I am told the transfer case has gone again, and if that is not bad enough, the transmission has gone too, and the staggering repair cost is $8,000. After some research on my part, I have learned many other Nissan Murano owners have had similar experiences with their transfer cases. So I took my complaint to Nissans Corporate Office, but I didnt receive any degree of satisfaction. They said they would pay if the problem was the rear transfer case, the dealership claims the problem is in the front transfer case.

    I brought it to another mechanic for a second opinion, and he said there is no front and rear transfer case, there is only a transfer case. Am I being mislead? I can not express how disappointed and frustrated I am in the level of performance I have received in my car, and the enormous lack of caring on the part of Nissan. I dont understand how in just under 8 months, the car could possibly need another transfer case. Doesnt that seem excessive to you? Should a new transfer case last less more than 7 months? Is there an underlying problem which is causing my transfer case and transmission to have such a short life??


    I want to know what caused my transfer case to go in such a short time and I believe the root of the cause is a faulty transfer/case and transmission which is a design flaw and I want Nissan to either replace my Murano with a comparable car or repair my Murano, with no cost to me.

    The car only has 87k miles and it shouldnt be having these kind of major repairs. If I were to sell my car as is, Nissan has offered me $5k for the car. Are you kidding me. For a car that cost me over $25,000 only to be worth $5,000 in five years seems insane. I am asking Consumer Affairs to conduct and investigation into this matter and I have filed a report with the Better Business Bureau.

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    Reviewed June 10, 2008

    My wife and I purchased TWO NEW Muranos in the summer of 2004. They have reliable and comfortable with really no complaints until last Fall. The Drivers Seat in one suddenly Broke. At first I thought the seat frame was off track, but after taking it into the Nissan Dealership in Greer South carolina, they said the frame was broken. Nissan North America said that it was just out of warranty and they would not repair it. I have a Service Bulletin in my hand that showews exactly what the problem is and the parts to fix it, but Nissan Denies such a bulletin oir any knowledge of such potentailly unsafe problems wiht the seat. The car cannot be driven safely becasue the drivers seat moves so much. If I were in an accident I no doubt would be thrown through the Front Windshield or worse. I am wanting to know if there are other Murano Owners who have experienced this problem. Since I cannot get a resoultion fron Nissan for such an obvious safety issue, I am forced to file complaint with the Federal Trade Commission as of today. Also I am compleleld to filing complaints with any Consumer WatchDog Group that I can to get the word out. It is a SERIOUS SAFETY COncern, One that Nissan is turning their backs on. I am Greatly Disappointed in this company as they have been impossible to deal with, and my wife and I have driven Nissan's for years....No MORE!!!

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    Reviewed June 3, 2008

    I'm leasing 2006 Nissan Murano from Parker Nissan of St.Augustine, FL. Besides the number of small issues and couple of recalls I had to attend to, this one really stands out: AC has stopped working and I have taken the car to the dealership's service. There I was told that some small object has flew in and punctured AC condenser and repairs are not going to be covered by the warranty as it's a road hazard. I've looked at the damage and was not surprises - AC condencer is positioned in the lower fornt and wide-open (4 unprotected vents underneath the bumper) to any road hazard.

    I felt that this is a design deficiency and have contacted Nissan's consumer affairs. Besides the fact that their customer service is just not there (took them 4 days to get back to me with me following up every day), they have refused to admit or help in any way with this matter. I feel unprotected as a consumer in this situation, where my word does not count whatsowever and manufacturer has full control to decide what is a poor design and/or deficiency and what's not, refusing any assistance in the obvious situation. BTW - just noticed another identical case listed in the list of Murano complaints...

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    Reviewed May 28, 2008

    I recently purchased a 2009 Nissan Murano with a factory installed navication system. I have a $200.00 Tom_Tom that runs circles around the one installed in the car. For the price we paid for this option, it should be expected that the option would at least be current. In usage, a great many of the highways, streets and addresses are not available. If considering this option, try before you buy.

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    Reviewed May 13, 2008

    Today I arrived at the dealership in Costa Mesa to have the oil changed on my Murano. I have a maintenance plan that allows me to get free oil changes up to a certain mileage or date. Well, the original contract that the dealership gave me at the time I bought the car says it expires in 2009; however, when the contract was inputted into Nissan's computer system, they put 2008. So I was turned away by Nissan in Costa Mesa, and told they couldn't honor it because it had expired. The guy at the counter wouldn't even listen to me when I showed him my copy of the contract. I was told to take it to the dealership that sold me the car. But, instead of driving 20 miles in OC traffic, I decided to call Nissan's consumer affairs department --but they're just as horrible. They had no sympathy or even tried to do anything to help me resolve the issue. Instead I was told to look in my paperwork for the number of the company issuing the maintenance plan and talk to them about it. Nissan wouldn't let me speak to a manager or seemed to have any sympathy. BTW, in the contract the only number and company logo printed is, Nissan! This was my second dealership, I attempted last week to have the oil changed at a different dealership (the one in Orange, CA), but they told me they were short-staffed and to come back another day. I, naively, said okay no big deal. I had no idea that this is what I was going to be coming up against or that the contract would expire four days later.

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    Reviewed April 21, 2008

    I purchased my Muran new in 2005. I have had to replace the tires three times, I did not buy cheap ones. No car should go through tires that fast. Now the front doors will not lock and I have been told it will cost $1000 to fix them. This is a basic electronic of any car. Nissan has yet to contact me regarding my complaint. I have always bought a car and drove it into the ground. I am questioning their product.

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    Reviewed Dec. 28, 2007

    My 2005 Maxima transmission stalled/died on an overpass at I-10. The sheriff's dept had to push me out of the way of traffic. Loose change fell into my circuit board from the display ledge on my vehicle. During the inspection at the dealer, the Service advisor acknowledged that this should have been a recall and they knew axactly what the problem was. The diagnosis was easy to determine. My circuit board (due to the change) burned/melted the plastic housing and caused all of the electronics of my vehicle to fail. After repairing my vehicle they put in a new and improved part which prevents coins from falling into the circuit board. This indicates to me that there has been enough complaints to warrant a redesign of this Nissan problem part. They did not charge me for the newly designed part. They charged me to repair and replace the failed part and damages thereof. I called the manufacturer and they have refused to consider paying for the repair. I am a retired (as of last year) consumer services Mgr. for 8-1/2 years for the largest volume Mazda dealer in Louisiana. This is unbelievable to me. The consumer is at risk of harm if their vehicle fails as mine did. Lucky for me, it failed and the sheriff dept passed by soon after. I am glad that my vehicle did not catch on fire or someone piled into me. I was stranded for about 1 hour at the very bad place. This should have been addressed by the manufacturer and made known to the consumer as a potential hazard and could endanger the driver and or others in the vehicle. Please advise. Susan Martone

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    Reviewed July 1, 2007

    I have a 2003 Murano which started giving me problems within five months of purchase. Currently, the stepper motor is not functioning, I couldn't drive the vehicle because of that. I couldn't understand why these Muranos are giving so much problems to consumers.

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    Reviewed June 26, 2007

    On June 16, 2007 we bought a brand-new Nissan Murano from Nissan dealership. On June 24th we noticed that the left front door was painted. We don't know if this door was damaged, scratched or what happened to it, but the fact is, it was painted over. In this case the used car was sold as a brand-new car by this dealership. At the dealership no one mentioned anything about that.

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    Reviewed April 10, 2007

    I purchased a new 07 Nissan Murano on 03/24/07.It was not yet detailed. It was raining and the vehicle was dirty.We were told to bring it back on 03/26/07 to have it detailed.After being detailed the salesman went through the new vehicle delivery inspection.T

    his is when I saw scratches all over the vehicle. The salesman documented this on the new vehicle delivery check list. I was told to bring the vehicle back on 03/26/07, so they could remove the scratches. When I picked it up, it was shinny with a heavy wax or polishing compound residue that masked the scratches but did not remove them. It wasn't until late that afternoon that I noticed the scratches again.

    There were also heavy swil marks as the result of buffing in order to remove the scratches by the dealer.The tail gate has a dull finish to it.Not what a new car finish is supposed to look like. This is not what the paint of a new car is supposed to look like. I do not want them to attempt any more buffing. I have been informed by professional auto body painter and auto detailer that these scratches cannot be removed permanently.

    It will always be evident soon as the wax wears off. By trying to buff out scratches you do remove the clear coat. Clear coat is the protective coating for the paint coat. Even the very slightest removal of clear coat will expose the paint coat to damages from the sun and other environmental elements.Clear coat is actually very thin. About 1.5 to 2.0 millimeters thick.

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    Reviewed Feb. 7, 2007

    The dealer and the manfacturer were well aware that the Nissan Murano had issues with squeling brakes when you reverse yet they failed to disclose this information prior to me purchasing the vehicle. This is an fraudulent act. To find out they knew about the issue and do not have a fix for the problem is insane.

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    Reviewed Jan. 26, 2007

    2006 Nissan Murano noizy brakes Dealer was well aware of this problem with the brakes on this Model They did not disclose at point of sale Nissan has noted it and there is no remedy as of yet This is ridicoulous

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    Reviewed Jan. 26, 2007

    My 2005 Nissan Murano started loosing power, check engine light, AWD light started flushing and cruise control was not operational. Stopped the car and called dealer who told me to call towing service, pay the service and Nissan will reimburse me for the cost. The Dealer told me that there is nothing wrong with the car - had code u-1000 and that I have to pay the costs of check up and towing.

    The dealer told me that it was my mistake because I kept the car in a garage and that sudden changes in temperature could couse a malfunction. I attempted to contact NISSAN USA and they gave me runaround and advice me to volonterly surender the car so I would continue paying lease and they would keep the car. I could not believe what is happening. Be careful if you lease or buy Nissan because service is very, very bad and customer service is joke.

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    Reviewed Jan. 10, 2007

    Noisy brakes on 2006 Nissan Murano. Brakes squeaks when backing out of parking. Nissan said it is normal for the brakes to squeak when it rains. My vehicle squeaks all the time, even when it is not raining, even when it's hot, even when it's a normal dry day.

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    Reviewed Dec. 10, 2006

    Nissan Murano has noisy brakes when backing up when vehicle is cold.

    Dealer says nothing they can do Nissan Motor problem no solution for it at this time.

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    Reviewed Nov. 25, 2006

    Purchased a 2005 Nissan Murano from Autoway Nissan of Brandon, FL in August of 2005. In August of 2006 the AC stopped working. Since I had purchased a gold extended warranty I figured it would be covered. Alas I was told by the service write Ryan that they thought a pebble might have bounced uo an hit and punctured the condenser. Therefore it was not Nissan's fault. I was flabbergasted when I saw where they had positioned the condenser...Right in the center,bottom of the vehicle front with absolutely no protection whatsover. I wrote to Mr Brad Bradley of Nissan and received no response whatsover.

    Cost me $1000.00 to replace condeser. Fully expect to see it happen again because of the positioning of the AC condenser.

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    Reviewed Aug. 26, 2006

    I have problems with my car paint and they refuse to look at it stating that is chiped by stones. I am concerned much more the way I was treated--in a very unkind manner-- When I purchased the car (Nissan Murano) I supposed to have two keys instead, they gave only one. I try to call many times and still they don't find the second pais.

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    Reviewed May 22, 2006

    I own a 2003 Nissan Murano and was pulling into my parking space at work when the car accelerated at a high speed. I had both feet on the brakes trying to stop the car but was unsuccessful. The car hit the building and continued to accelerate. There were 5 witnesses to the incident. I contacted the police, my insurance company and Nissan. It took Nissan 3 weeks to send out an adjustor and 3 more weeks to contact me to tell me Nissan was taking no responsibility in the malfunction of the car. After searching the website for Nissan complaints I discovered that this had happened to several other Nissan Murano owners and each time Nissan failed to take responsibility.

    It concerns me that people are driving this vehicle with this malfuntion and no one at Nissan is concerned enough to put warnings or a recall on the product. Someone will end up getting killed with this kind of malfunction. The service center was very unhelpful and unpleasant to deal with.

    I drove the car directly to a Toyota dealership and traded the car with $4,000 + damage to it just to get away from Nissan. I will NEVER own another Nissan.

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    Reviewed April 4, 2006

    Last year I leased a Murano mostly to commute to work by highway. The first couple of months I was getting an average of 22 to 26 mpg. Four months ago it dropped abruptly to 14~16mpg. I took it to two different dealerships where they just plugged it in and pulled the DTC codes. No root cause analysis, no further investigation. I got the most preposterous diagnosis from 'bad gas' to 'oh, it’s winter gasoline'. I contacted Nissan hoping to have an FAE look at the vehicle.

    After a lot of back and forth (including emails to Jerry Foley, James Ferraro and Bill Bosley) Nissan’s position is basically that: - While my Murano consumes 40~45% more than what it did when I first purchased it, Nissan maintains that there's nothing wrong with the vehicle. - While Nissan markets the Murano as a fuel efficient vehicle and happily references EPA numbers of 20~25 mpg, it has the audacity to respond with “the gas mileage figures are based upon tests that are conducted by the Environmental Protection Agency (EPA) and not Nissan North America, Inc.” Am I being unreasonable here?

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    Nissan Murano Company Information

    Company Name:
    Nissan Murano
    Website:
    www.nissanusa.com