Nissan Murano Reviews

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About Nissan Murano

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The Nissan Murano is the company's first SUV crossover. Read more Nissan reviews to learn about other models.


Nissan Murano Reviews

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    Page 3 Reviews 40 - 240

    Reviewed Sept. 2, 2018

    Obviously the transmission went on my 2009 Nissan Murano so that was replaced $2000 later. Now after getting my Murano back after almost two months I smell an awful burnt smell and that's the new issue... mind you I just bought this car 3 months ago!!! I will never ever buy a Nissan again!!! I’ve always had jeeps and they run amazing and never did I have these crazy problems. What a junk and omg how unaware I was to this...

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    Coverage

    Reviewed Aug. 3, 2018

    I bought a Nissan Murano 2017 last October. It’s only 10 months old. Recently I found some rust on the chrome bar around the side windows, I took it to the dealership in San Luis Obispo and after investigating it they decided there’s some “orange spots” because of the “environment fallout." After I contacted Consumer Affairs they said my warranty wouldn’t cover me because I live near the ocean and somehow my car was affected by the humidity. What an excuse...

    NONE of the cars in my area have it. Why does only my car have orange rust spots? I hope they send someone to check out these “orange spots." After all, it’s 10 months old only. It has been an unhappy experience with Nissan, especially after owning 3 consecutive cars.

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    Reviewed June 22, 2018

    Bought 2011 Nissan Murano CVT brand new - one car owner and transmission went out. Warranty only good up to 100,000 miles. It won't accelerate after stopping then when you continue to push on the pedal it takes off exclusive. Nissan is not cooperating with getting the transmissions fixed at their cost. Just to bring it in to check the codes, they want 140.00 where the transmission shop charges nothing. I already know what's wrong with it. You get the rebuilt transmission from Nissan with no warranty so that tells you something too. Nissan is not a reputable car dealership. This should be a recall on ALL vehicles if they can't make the vehicles last long.

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    Reviewed June 21, 2018

    It is maintenance free and dependable choice. I like the gas mileage and feel very safe in this car. This meets all of my desires for technology and is very easy to drive. It meets all of my families needs in every way. Very comfortable ride, blind spot technology, navigation built in. Roomy and convenient. It is a great car to drive and has good visibility. Very satisfying and I would highly recommend this car.

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    Reviewed May 16, 2018

    When I'm stopped at a light or stop sign the car (2004 Nissan Murnao) all of a sudden will not hit the gas. It won't go anywhere. I push the gas and it's just sitting there in the middle of the road. All of a sudden gets a surge of power or gas and it almost hits a vehicle in front of me or I'm going across the road fixing to turn left into the other lane and a car coming almost hits me because the car stalls in the middle of the street and then gets a surge of power or gas and takes off. This is not right. This car should not be doing that. Many people has had this problem. It should be fixed by Nissan. This should be a RECALL.

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    Reviewed May 9, 2018

    2011 Nissan Murano - we bought this vehicle new and haven't had one regret. They've tried to buy it back from us for the last 4 years. My wife said she'll keep it till it totally conks out. It would be good to have a little better gas mileage, but we can live with it.

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    Reviewed May 4, 2018

    The Nissan Murano Cabriolet looks great, comfortable seating, could be better on gas and steering wheel should have a better range. Overall, I really enjoy driving it, it's a head turner.

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    Punctuality & Speed

    Reviewed May 3, 2018

    I purchased my Murano in October 2008 for 1400 miles. Skip to 2018 and 140K miles later I can honestly say this has been the best car I’ve owned. Actually the only car I’ve owned since I used to lease cars. It has moved me from Texas to Florida, back to Texas, back to Florida then to Chicago and now to Philly. It gotten me through medical school, residency, weddings, births, divorce and deaths. She has been my partner in crime.

    I’ve always kept up with scheduled maintenance and only had to replace the radiator during the last few years. Maybe I picked a winner but it’s only been lately lights have come on to fix things. This is my second Murano, I got one in 2005 then upgraded the following year to Mercedes and eventually came back to the Murano. Overall, I’ve had a great experience with this SUV and will be sad when the time comes replace her.

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    Reviewed April 29, 2018

    The Nissan Murano looks like a luxury car and drives like one. It is very easy to turn and for parking, love the screen monitor and camera angles. It's very comfortable and plenty of storage. I do wish the dealership told me it has to have synthetic oil which is about 50 dollars an oil change.

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    Reviewed April 16, 2018

    2007 Nissan Murano - My transmission went out at 93,000 miles. These CVT transmissions are known for failure which is why Nissan doubled their warranty from 5 yrs to 10 yrs and 60,000 miles to 120,000 miles. Unfortunately, I was unaware and bought this car at 10 yrs old and 83,000 miles. A year later, the transmission went out. I took it to a local garage and because nobody wants to mess with the POS CVT Transmission, it took them 7 weeks to replace it with a used one (I'm getting rid of the car asap). I will never EVER buy a Nissan Crap vehicle again! Most everyone I talked to said they wouldn't deal with Nissan and their crap anyway.

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    Punctuality & Speed

    Reviewed March 27, 2018

    I bought this 2007 Nissan Murano at a Germain dealership where I had previously purchase Nissans. The car was purchased in 2015 at 91K miles for 12000K. After being purchased it was in an accident where the left wheel well and front left bumper was damaged. After getting it fixed through Progressive Insurance, the AWD light went on and soon after the engine seized in 2016. The car sat until this month when I decided to get the engine installed. 3600 dollars later, the car is still stuck in AWD the RPMS at 65 MPH are at 4 RPM. The mechanic said after the repair that this car now has transmission issues. I still owe on the car and it only has 128k. I will never buy a Nissan again, it has been nothing short of a nightmare. We have spent all this money and continue to on a car that has barely been driven. STAY AWAY FROM THIS CAR.

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    Reviewed Jan. 10, 2018

    In Oct.2016, I purchased a brand new 2016 Nissan Murano. Love the car, for the last 8 months driving it I started getting sick, nausea, headache, lightheaded, chest pain and diarrhea. And finally, I found out what is wrong with me. My 2016 Nissan Murano has CARBON MONOXIDE and is killing me slowly. I went to my dealership to let them know about my SUV, and they tested it right away. AND IT'S POSITIVE for Carbon Monoxide. They asked me if I wanted to trade my vehicle or to wait a few weeks and fix the problem. I said no, so I told them to trade in my 2016 Nissan Murano to a newer one 2017 Nissan Murano that was November 2017. Exactly 2 months today I am experiencing the same thing happen to me 10 months ago, my new 2017 Nissan Murano is leaking fumes inside my vehicle. I have been driving and owned most of the Nissan Vehicles since 1994 and I have never experience like this before.

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    Price

    Reviewed Nov. 28, 2017

    I bought a 2009 Murano 4 years ago and it has been the worst vehicle I have ever owned. I have taken good regular care of it, but I've had to replace the air compressor, front axle, radiator, and multiple other engine problems. This car has cost me thousands of dollar now in repair. I'm a single Mom on a limited income and I thought I was getting a good family vehicle. What a HUGE disappointment! Run away, do NOT buy this vehicle!

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    Customer ServiceStaff

    Reviewed Oct. 17, 2017

    Two years and half, I bought a brand new Nissan Murano Platinum 2015, 46.000 thousand miles, BY FAR THE WORST VEHICLE I HAVE EVER OWNED. Don't waste your money. Nissan has the worse customer service. The dealer close to the office is the worst. 1 sensor (airbag) disables while an adult is seated in front passenger seat. 8 MONTHS, 5 resets, 3 reprogramming, 2 OCS sensor replacements, and one new OCS control unit later and I have lost ALL patience!

    Audio/nav screen is nonresponsive at times. Liftgate do not work, I can't open the trunk, Vehicle seized on the highway maxing 70kms/hr when we were trying to pass with flow of traffic at 120km. LOUD knocking sound over bumps. I've filed with BBB CAMVAP Arbitration, One MAJOR issue is with regard to the OCS Sensor RECALL.

    I would like to update everyone here with a few resources to ensure their safety as clearly we have to look out for ourselves here. :( PLEASE check out the NHTSA website regarding the OCS sensor recall and read their complaints. Even after the repairs are completed, MANY people like myself are still experiencing issues. Please take a look and protect yourselves if you are part of this Nationwide recall.

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    Reviewed Sept. 16, 2017

    I would first like to start off by saying that I absolutely love my 2010 Nissan Murano! Recently my oldest son and 5yr old son were on their way to the store and somehow my son lost control of the vehicle and went up on the curve, attempted to regain control of the vehicle but the truck ended up going in the air and flipping over. My 5 year old remained anchored in his car seat thanks to the extra safety belt feature for car seats and the front and side air bags also played a vital role in keeping them safe. By the grace of God neither were injured! My Murano was totaled. But it kept my children SAFE! For that reason alone I will always be grateful for my decision to purchase a Nissan Murano and will always stand by Nissan products. I have no complaints!

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    Punctuality & Speed

    Reviewed Aug. 16, 2017

    The most crappiest car award goes to Nissan Murano... I am driving 2006 Murano, I am a family person and likes to drive very slowly, no rush, no harsh brakes, proper oil change and maintenance on time. First, radiator of the car started leaking then power steering when hose gone. Then came the transmission failure and something that almost took my life: Drive seat got BROKEN while I was driving... Craaaap. Dealers don't do anything unless you flash money to them. Thousands spent in repairs. Won't suggests this car to anyone. STAY AWAY ALERT.

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    Staff

    Reviewed Aug. 11, 2017

    After driving in rain a high pitch whistle occurs coming from the rear of the car. It has occurred 3 times. On two of the occasions the car was brought to a Nissan dealer and they could not fix problem since the noise stopped before I got to the dealer. I did make a video of the car as the noise was occurring and played it for the service manager to hear. He agreed the noise was from the rear but no error code showed on their computer and therefore they could not do anything. After calling Nissan consumer affairs on multiple occasions and they spoke to the service dept both agreed nothing could be done until they actually hear the noise in the car at the time in the shop.

    Concern is the whistle starts at random after a rain storm and will drain the battery overnight. This is quite concerning since the car has less than 4000 miles on it. Other cars have reported the same issue on the Murano forum and the dealer changed the rear hatch sensor and the fuel pump which are the only two electric items in the rear. Nissan refuses to change either. I believe the lemon law applies after the third failure by the dealer to fix problem.

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    Reviewed July 26, 2017

    I bought a 2007 Nissan Murano 8 years ago with 16,000 miles on it. I now have less than 103,000 miles. 2 weeks ago I was driving and it stopped right in the middle of a busy street... It boosted off, but on the way home, it began making a squealing now that got louder when I was driving 40 mph. I got it checked when it died backing out of the driveway... Got it towed... Needed a new alternator. Now it started doing the same squeezing noise and RPM running 3times higher than it should... Now it needs a new $4400 transmission!! Oh... Not to mention that I have had the front right part of my axle replaced twice in the past 3 years. I am disabled and cannot afford to have a new transmission put in... I'm praying Nissan will cover this under a warranty. I am so upset and disappointed.

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    Customer Service

    Reviewed July 19, 2017

    I bought a 2012 Nissan Murano, 2 years ago. I paid cash for the car. I bought the car in Denver, Colorado from Plant Honda, I really like the car EXCEPT the Transmission went out. When buying the Nissan I knew Nothing about the CVT Transmission. The car started jerking when backing up and lunging forward. Checked the fluid. Did not register on the stick. My husband decided to replace the Transmission and filter, not a big deal. The problem was after we replaced it. The car would NOT go into gear. We called Nissan here where we live, they said there was not a filter. Also they do not work on the CVT transmission. We had the car towed to a Transmission shop here. They called and said we needed a new Transmission, that those transmission have been known to go out around 30,000 miles. The transmission is on order but I have to wait because where they build transmission are on back order.

    I then called Nissan here to see if there may have been a RECALL on that transmission, no there hasn't been a recall. I called the corporate office, they told me they MIGHT be able to help if I would have the car towed to a Nissan dealer so they can diagnose the problem (at my expense) then Maybe they might help. I spent 18,000 on the car and now I have to spend another 4,000 to have the transmission fixed. Needless to say I am NOT HAPPY. I have less than 95,000 miles on the car. I will never buy another Nissan. I will Warn anyone who is thinking of buying a new Nissan. I can not express how dissatisfied I am on the car.

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    Reviewed June 21, 2017

    The frame in my 2006 Nissan Murano broke in half today while driving. The frame and subframe are so rusted the dealer says it can not be repaired. I'm kind of in shock that an 11 year old car with only 92k miles would break in half. Nissan has escalated the issue to a regional customer service rep. Has anyone here had this problem and been fairly compensated by Nissan?

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    Installation & SetupReliability

    Reviewed May 27, 2017

    So discussed with the bosses at Nissan for not recalling Muranos for potentially dangerous suffrage rust. They've recalled Altimas with the same problem, and according to the company, there is a single plant that installed defective steel subframes. You would think Nissan would rather fix the flaw instead of paying the potential lawsuits. My mechanic said I was very fortunate that the rear didn't collapse after hitting a pothole at 60 MPH. I'm not finished with my pursuit of compensation.

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    Reviewed May 19, 2017

    I bought the 2007 Nissan Murano brand new, the first year I had to take it in for a 2.5 quart oil with service engine on. And ever since I have had multiple problems with this car. I truly believe I bought a lemon. My extended warranty has pay for fixes on this vehicle over $9000 dollars in fixes. I complain to Nissan Corporate and they wanted me to go to a Nissan dealership for a diagnostic, which I paid for $99 dollars, the service guy told me that I had over $6400 dollars in fixes. I sent the info to Nissan Corporate, and they denied my claim.

    I said, "Why would you have me do this if you are going to deny it anyway." With all the fixes throughout the years and this it is crazy. They are nice vehicles but if you have a problem, you are on your own, Nissan Corporate will not stand behind their product. Be aware of this. If you find yourself with your oil dropping to oil to 2.5 quarts and rattle noise you will have forever and it will get worse. I have tried multiple time for Nissan Corporate to step up and do something about, but they always denied any of my requests. I have most of my repairs, if you were to look at them you would be extremely surprised. Thank you.

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    Staff

    Reviewed April 14, 2017

    In March of 2016 I purchased a 2009 Nissan Murano and it's been the worst decision of my life. A year later I have an exhaust leak and need a new transmission. While driving on the highway, my car simply stopped and wouldn't go into gear. I have spent over 1,000 in rental cars because I have to go to work, 125.00 for a battery, 200.00 new tires, and 600.00 for an alternator. Money pit! I always thought Nissans were great cars! Don't buy Nissan people. You will regret it.

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    Verified purchase

    Reviewed March 19, 2017

    Nissan Murano 2019 transmission & transfer assy problems - I almost get into an accident on a hill because my Nissan Murano hesitates upon acceleration. Driving for a while then stopping at a red light the car doesn't go. While I go up a hills the car feels like it is not going to make it. I took this car to the dealer in New Jersey and had to spend $4000 in repairs. I will never recommend anyone to buy a Nissan.

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    Verified purchase

    Reviewed Jan. 19, 2017

    I purchased a 2003 Nissan Murano used in 2004 with 17,000 miles. In the first 10 years I owned this car I never put 10,000 miles a year on it, kept regular maintenance, garage kept and climate controlled. I have to say I loved the quality and handling of this car. In the last two years the instant this car hit 125,000 miles the suspension started going and has been replaced one thing right after another. Struts, control arms (upper and lower), ball joints, strut mounts, sway bars, bearings and tie rods, some of these parts replaced twice.

    In May 2015 the air duct recall was handled at Nissan of Chesterton in Indiana and at that time they gave me a quote on the catalytic converter replacement at $1498.00. I went to the dealership to investigate if any of this had been recalled besides the air duct recall as well as some rust I noticed in the interior rear door wells. I was told none of it was ever recalled including the catalytic converter and the rust was a normal wear and tear occurrence and expected. The oil pan started leaking and had that repaired, intake and exhaust camshaft sensors, left front axle seal, radiator cap, catalytic converter, solenoid and hoses.

    Today I took it to my local garage that has handled most of my repairs to have the suspension checked again due to the clunking noises that suddenly started happening and to my horror I am told the strut mounts are bad again and the rear stabilizer bar is nearly rusted out of the frame. In fact the frame is rusted out to the point the bar cannot be replaced without that part of the frame being replaced. I came home and googled Nissan rust issues and have found a class action lawsuit on the Altima for serious rust issues but so far not yet on the Murano though this seems to be a big complaint.

    I refuse to put another dime into this car and just before all of this I had hoped to check out the Rogue. Never again Nissan. I probably have less than a month to find a new car before the rear stabilizer comes completely off. Currently this vehicle is barely safe to drive. Not what I had planned. I have a stack of receipts I am not going to scan and post with this review but if they become necessary for any reason I have them available.

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    PriceStaff

    Reviewed Nov. 28, 2016

    2010 Nissan Murano 66,000 Miles and SO FAR ABS Actuator (Part alone $2200), 2 door actuators (estimated parts and labor $1500), drivers side sunvisor (estimated $300). CASE # **. I am so upset, angered, disgusted with Nissan I don't know where to begin. My 2010 Murano - only has 66,738 miles on it. I bought it BRAND NEW in the $35,000 range and planned on keeping this car for 10-12 years. Within the past 3 months my car has had a driver's visor issue which I was told would cost almost $400 to fix and apparently is such a common issue that a RECALL should have been done.

    Three months later I had both my passenger side door and rear passenger side door actuators go bad that I was estimated would cost $1500 to fix. While I wasn't happy I let it go and didn't waste the money on either. NOW I was driving home on Interstate 75 in Florida aka "alligator alley" and my ANTI LOCK BRAKE SYSTEM has failed. My wife and 2 children were in the car and we could have all been killed. My car is now in Delray Nissan (Florida) and the Anti Lock Brake System Actuator and Control Unit is bad and the PART ALONE IS $2200!!! This is my family's SAFETY. How can a car, which has been taken care of EXCELLENT by me since its purchase have a major problem like this at 66,000 miles.

    I own a 2006 Honda Element with 120K miles and besides regular maintenance HAVE NEVER HAD A PROBLEM. My goal was in the next 4-5 months get rid of my Element and finance perhaps a Pathfinder etc. My mother in law was ready to re-up and lease a Rogue. My sister was ready to lease a Pathfinder after she turns in her Chevy Traverse.

    NONE OF US WANT A NISSAN ANYMORE AFTER THIS. Now my car is sitting in a dealership, I am at work in the hospital and my wife doesn't even have a car because they had no loan cars to give us and... I have to wait until Monday to see if Nissan can cover the expense of the unit and labor. So discouraged and NEVER expected this from Nissan as this was supposed to be my car and my wife was to purchase a new one in the upcoming months. Please have someone contact me ASAP. Thanks in advance.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 25, 2016

    I have a 2009 Nissan Murano. I bought it in 2012 with 28,000 miles and at 33,000 miles it had some motor work done and now at 68,000 miles the car smokes when I start it. And I took it to Star Nissan where I got it from and they said I need a motor so they had the car for 4 days and then told me the warranty wasn't going to cover it cause it's from lack of oil changes. So I gave them all my oil change papers and they still won't fix it and I was charged 500.00 for them to tell me that. So then I talk to Nissan consumer affairs and they said the answer is no so then I call then again and again and it's still no. Then I finally called this last time and they said to take it back to a Nissan dealer to have them tell you what's the problem with the motor and cost. So I did to Mid City Nissan and they said "I believe they should cover this for you. It seems like it's not your fault the motor is bad."

    So they contacted the warranty and the answer was still not going to be covered so now my car is there and I have to pay another 600.00 dollars for them to tell me they're not going to fix it. So I have this car I can't drive and I still have to make the payments on it. This is not fair. No one in the Nissan corp. will help me. I believe this car had motor problems when I bought it that's why there was motor work done at 33,000 miles three months after I bought it. It's a lemon.

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    Customer Service

    Reviewed Nov. 2, 2016

    Buyer be aware. We purchased a 2016 Murano with the Technology package and found out after the fact that it does NOT have beeping sensors when approaching stationary items. Although it has a front and back camera, as you approach too close to a stationary item, or about to hit said item, the vehicle will NOT sound a beep as a warning. This was very disappointing to learn since this technology has been around since dinosaurs. Funny part is I called Nissan headquarters today to obtain an explanation and they had no answer other than "contact your dealer."

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    Reviewed Oct. 18, 2016

    I have owned a 2005, 2009, and now the 2015 Platinum series. The automatic/safety stop feature in this vehicle is dangerous. It has almost put me thru the windshield a few times. I am surprised that I don't have whiplash or that I have not been rear ended yet. It happens out of nowhere... no one in front or either side of me and next thing I know... dead stop! If someone would have been behind me during these incidents, I know without a doubt that someone would have rear ended me. I have asked the dealership to turn this feature off because I am now afraid to drive this vehicle. My biggest fear is going down a busy highway and this feature decides to activate. OMG... I can't imagine.

    The dealership said... "Well, you have to keep the sensor clean." Duh... when you drive in snow, sleet, mud, rain (Canadian Weather)... this is not possible unless I am stopping every 10 minutes to clean it. I have always been a fan of the Murano and I have been loyal for 12 years, 3 vehicles later. Maybe it's time to go to something other than Nissan. My loyalty is wearing thin when my life is at stake!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2016

    Just purchased a 2016 Nissan Murano last month September 2016 and already having issues. Haven't even made my first payment on the car and the car has less than 1,000 miles. That's not the scary part. The issue was with the brakes. My wife was backing out of the driveway and her brakes stopped responding. She nearly hit a light pole and fence behind her, luckily she placed the car in drive and avoided that collision. Her next problem was that the car is now moving forward and brakes still not responding. She threw the car into "park" before colliding with our neighbor's car. After calming my wife down, I asked her to step out of the car so I can take a look for myself. When I got into the driver seat I noticed the brake pedal was almost to the floor. There was maybe about an inch of play on the pedal.

    Opened case with Nissan Consumer Affairs and was told there wasn't any recalls for my vehicle. A quick google search proved that to be untrue. Not happy being lied to. Arrived at the dealer to discuss the issue with the service adviser and he told me the recall was for car's ABS system. But it does not affect my vehicle. He proceeded to ask me several questions about the incident. One question that really bothered me was if we by any chance had bumped our car in the front end or maybe someone hit our front bumper. My answer was "No, why?" He informed that they have seen where people bump the front bumper and break the sensor the works with the "forward collision warning" system. This system is supposed to apply the brakes before colliding with the car in front of you.

    Well he informed that if this sensor is damaged, they've seen that it causes the brakes to stop working. WHAT??? Nissan, are you kidding me. Please someone from Nissan engineering confirm this. Because if it's true, there lots of lawsuits coming your way. Luckily this happened near our driveway in a residential neighborhood, with no kids in the car because I dropped the kids off at school in my car this morning. Had this been at a busy intersection, things could have turned out really bad.

    Any Nissan executives reading this post, take a moment and think, what if this was your family in your product. Get the issue resolved before it claims innocent lives. I will be posting my story on every Nissan forum and consumer complaint site I can think of. Feel free to reach out to me. Find my contact information on the Nissan Consumer Affairs case **.

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    Staff

    Reviewed Sept. 25, 2016

    2015 Nissan Murano SV - BY FAR THE WORST VEHICLE I HAVE EVER OWNED. 1.5 months into ownership Two dealerships tell us it's new car smell - burning off the factory smell. BS! Heater block cord was never secured to the frame and was MELTING against the fan. Transfer case is leaking and needs the seals replaced. AFTER A MONTH AND HALF. OCS sensor (air bag) disables while an adult is seated in front passenger seat. 8 MONTHS, 5 resets, 3 reprogramming, 2 OCS sensor replacements, and one new OCS control unit later and I have lost ALL patience!

    Audio/nav screen is nonresponsive at times. Lift gate opens halfway at times (no obstructions). Vehicle seized on the highway maxing 70kms hr when we were trying to pass with flow of traffic at 120km. LOUD knocking sound over bumps. I've filed with BBB CAMVAP Arbitration, Transport Canada and have contacted the media. News is doing an interview about poor experience with Nissan on Monday morning. I WISH I would've seen this page before purchasing!

    Updated on 10/16/2016: I recently wrote a review regarding my 2015 Nissan Murano and the multiple issues I've been experiencing with it. One MAJOR issue is with regard to the OCS Sensor RECALL. I would like to update everyone here with a few resources to ensure their safety as clearly we have to look out for ourselves here. :( PLEASE check out the NHTSA website regarding the OCS sensor recall and read their complaints. Even after the repairs are completed, MANY people like myself are still experiencing issues. I've gone to one major media outlet here in Canada and a thorough interview was aired. Please take a look and protect yourselves if you are part of this Nationwide recall.

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    Reviewed Aug. 25, 2016

    I've been always a Nissan fanboy but things changed when my Murano 2012 failed miserably right after the warranty expired with 1K over the 60K manufacturer warranty. Its so sad Nissan ignores such a big issue with their transmission. I took great care of my car and for it to fail after 4 years. I would not recommend anyone to own a Nissan Murano unless they are ready to pay 5K for a CVT replacement right after the warranty will expire. The dealer shop in San Juan Capistrano - Imperio Nissan told me that there was nothing wrong with the car and then after another 1K they were able to actually figure out that they did find the problem and suggested to do a full replacement right after my car was out of warranty.

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    Reliability

    Reviewed Aug. 13, 2016

    I've had my 2005 Murano for 11 years. Engine and transmission I've had no problems. However the alarm system was the first to fail. Then the CD player. Now door handle just break or should say detach for reasons unknown. What's crazy is I don't use passenger doors much because I'm mostly alone. So I just don't get it. Also the lock system is terrible. It in locks 1 out of 5 doors 80% of the time. Very annoying especially when you go shopping and can't open the hatch back.

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    Reliability

    Reviewed Aug. 8, 2016

    Very bad transmission. Not a reliable vehicle. Do not buy Nissan. CVT Transmission are breaking down after 5 or 6 years. Look for something better.

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    Coverage

    Reviewed July 23, 2016

    My first purchase of Nissan vehicle ever... I purchased a 2008 Murano with 106000 KM from friend. At the end of June 2016 I started feeling that my car is jerking/missing at speed 10-20 KM/H and stayed in the lowest gear and would not shift up to the next gear. Nissan dealership said it was the CVT issue. As it covered 2003 to 2010 Muranos in USA not in Saudi Arabia. Quoted me 39K Riyals for the repair -- ridiculous!!! I can't afford to have the repair done. Can some guide me. Is this extended warranty accepted world wide or only in USA. My question from NISSAN, if this extended warranty is in USA so why not in Saudi Arabia. Is NISSAN not selling their cars in Saudi Arabia? Please guide me how to get extend warranty in Saudi Arabia.

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    Customer ServiceCoverage

    Reviewed June 13, 2016

    My first purchase of a Nissan vehicle ever... Recently purchased a 2011 Murano from our company fleet in March 2016. At the end of May 2016 I started hearing a fluttering noise from the engine and the car stayed in the lowest gear and would not shift up to the next gear. Nissan dealership said it was the CVT but mine would not be covered, as it covered 2003 to 2010 Muranos AND a few earlier 2011 models. Quoted me $4800 for the repair --- ridiculous!!! Waiting on a call from Nissan Consumer Affairs but why would I want to own a vehicle with such problems??? I can't afford to have the repair done -- vehicle is sitting in my garage. My neighbor had her Nissan Maxima for over 15 yrs.

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    Verified purchase

    Reviewed June 10, 2016

    Recently purchased a brand new 2016 Nissan Murano and began to notice within the first 2000 km that on some occasions, after a longer trip there were oil spots on the garage floor. Took the car in for servicing and the dealer determined that there was a transfer case leak from the seal between the CVT and the transfer case. Nissan repaired the problem under warranty and I was told that only about 30% of the oil capacity was lost (I image this to be a conservative estimate). My concern is that some damage could have occurred to the transfer case components and if such a major issue occurred this early on, what other problems are going to appear. Not at all impressed with Nissan's quality control.

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    Verified purchase

    Reviewed June 8, 2016

    Purchased a used Murano 2006 at 71k. Beautiful inner and exterior. 34 days after purchase transmission failed on my way to work. Problem after problem with no help from Nissan. Very sad and stressful when you're already struggling.

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    Customer ServicePriceStaff

    Reviewed May 6, 2016

    Bought a new Murano 2015 Platinum series and really like all external and internal looks and comfort however... The navigation system is the worst I have ever experienced! I am comparing it to GMC, Cadillac, and Acura vehicles I have owned and currently own. I can be two blocks away from a connection to a freeway and it would direct me to turn in an opposite direction. When I look at the details of where it would take me it just makes a large loop to eventually get back to a corrected point for me to continue to my destination. I also have input the route using my Smartphone nav and it would take me to the proper route guidance. It was set to "fastest" route so I changed it to "shortest" route to see if that would fix the issue and it also tried to send me in incorrect directions.

    I called the dealer and asked they have had any complaints and they said they hadn't. The service manager told me it had the latest version and there was no problems that were correctable. I then called the salesman that sold me the car and after explaining my issue he said he had an Infinity and he hated the navigation because of the same issue I had. His suggestion was to not use the cars nav and just use my phone nav, which is what he does. I told him that was not a satisfactory solution and he gave me the 800 number for Nissan Consumer Affairs, which I then called.

    Following the menu prompts to one extension to "Navigation" questions it was answered by a women to whom I explained the purpose of my call and complaint. She told me that the call she just finished was from a person with the same complaint! She then apologized because her department just answered basic questions and sold Nav updates. She told me to call back to the same 800 number but select a different prompt number, (7) I believe. I did that and the person answering listened to my story and said he was making notes about it all. He then told me to take it back to the dealer to see if they could fix the issue. I told him what I had already done and that is was NOT a dealer fixable problem, but rather a problem with the programming design provided by the NAV supplier to Nissan. He then gave me a case number and said there was nothing else that could be done.

    He asked if there was anything else I would like him to do and I said nothing except to tell Nissan of my frustration about non-answers and no solution. I strongly expressed my dismay and frustration with my first Nissan purchase over what I perceive as a lack of oversight by senior management in allowing a poor, and expensive, product to be allowed on one of those higher end products. One last thing, the last straw so to speak, when I spoke with my dealer salesman he said he heard that the next Nav generation will allow a Smartphone communication that would just about duplicate the screen and functions of your phone to be on the cars Nav screen. When I asked if mine could then be upgraded to have this new iteration, he sadly replied "probably not"! I am going to try and find other areas on the web that I can voice this same complaint to get it out to as many people as I can.

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    Coverage

    Reviewed April 23, 2016

    In March 2016, at approximately 72,000 miles, the CVT transmission on my 2010 Nissan Murano LE failed as I was pulling out of a Lowe's parking lot. Nissan had extended their warranty to 10 years or 120,000 miles so they fixed it free of charge. Exactly one week after getting my vehicle back from the dealer, I noticed a brown oily fluid leaking on my garage floor. I took it back to the dealer, and they said the CVT transmission was fine but now I had a cracked transfer case. Unfortunately, the transfer case was not covered under their extended warranty and I paid over $1300 for repairs. I will never buy another Nissan automobile again.

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    Reviewed April 22, 2016

    Just recently while on the road my Murano all a sudden wouldn't go anymore while I am stepping on the gas pedal. Had to get it towed to Nissan and come to find out it has a bad transmission. It is a 2011 Nissan Murano with 69k miles on it and already I need to get it replaced?!! Nissan quoted me $3,700 not including tax to replace for a new transmission! In all the cars I have owned never had I ever have to replace their transmission. Nissan should Extend their warranty to all Nissans with CVT. It's a load of bs that they stopped at 2010 and claimed that everything has been fixed on the newer cars but, apparently not!!! Never ever again will I purchase a Nissan or any cars with a CVT transmission for that matter.

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    Price

    Reviewed April 20, 2016

    I have a 2003 low mileage Nissan Murano. I purchased it at a fair price. It was nice and clean, no rust on the body, ran great! Not long after, it started making a ticking noise. Turned out it was the timing chain which Nissan puts in vehicles - very unprofessionally designed - in which they are absolutely known to be faulty. Type in 'Nissan timing chain noise'. You'll see. Not a cheap fix, costs thousands and timing chains are supposed to last a lifetime like other vehicle makes, but Nissan couldn't get it right, and no matter the complaint amount, won't recall it. They still can't get them right. They just recalled the Jukes for it because they were noticeable too soon and Nissan knew they couldn't get away with that one.

    I took it to the dealership to get a routine check which has always had and the rear sub-frame is completely rotted out. The car has no rust the rest of the frame is good - what gives! Nissan tells me I'm SOL basically and then they also add the transfer case is leaking. I have an old 90s Taurus and multiple cars and never had a sub-frame rot, as old as they were. DON'T BUY NISSAN, DON'T LOOK AT NISSAN. READ UP ON YOUR VEHICLE BEFORE PURCHASE. If it's a Nissan, you won't like what you read, guaranteed. And if there's nothing there, it's too new. Just wait, it'll fail.

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    Customer Service

    Reviewed March 11, 2016

    I recently purchased a 2015 Nissan Murano two weeks ago. On first sight everything seemed perfect, I thought I had fallen in love with the car. I had originally looked at the Ford Edge and the Hyundai Sante Fe Sport, but thought perhaps the Nissan Murano would be more comfortable and durable. The first week I had it I noticed the reflection of the a/c vents in the side mirrors which is distracting as you think someone is right beside you, then I noticed in the front leg part of the seats is a plastic piece that sticks out about an inch. I have repeatedly scraped my leg on it and even cut my ankle when I exited the car. My granddaughter also had the same issue on the passenger side.

    I went back to the dealer and was told that is the same on all Muranos and they referred me to a shop that does custom interiors. So I called and was told it could be over $200 to fix each side. Why should I have to pay more out of pocket to fix a dangerous situation in my new car. Plus the shop said not to come in on Thursdays or Fridays because they are usually too busy. What!!! I told my salesman and he told me to get back with them after I take my car in. I told my salesman that I would be trading this car in as soon as I could. Of course I will take a loss but this is terrible customer service. I should have kept driving my Elantra until it quit running!!!

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    Reviewed Feb. 17, 2016

    I purchased my 2005 Murano in Dec 2008. LOVE driving this vehicle, HOWEVER I have replaced every part on the front end twice. Currently have 177,000 miles and my tires were uneven and I have grinding noise and clunking sounds coming from the front end. Pretty much tired of replacing parts... Oh and now that I have put in 120,000 miles I am in need of my 3rd set of tires... and it drops low on oil about every 2,000 miles I need to add a quart of oil, and no leaks found.

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    PriceStaff

    Reviewed Jan. 12, 2016

    About a year ago I purchased an 05 Nissan Murano. The car had only 83,000 miles on it and I thought for it to be a 9-year car, that is not too bad and it looked as though it were in good condition. Recently, the engine light came on and I went to get it checked and behold, I need a whole new transmission. I still unfortunately owe $8,000 on the car and it will cost me about $5,500 to fix it. From my understanding, Nissan extended a 10-year manufacturer warranty on the car because of this issue. Well, sadly for me I am 7 months out of warranty, however, I am under 125,000 miles. Whichever falls first they will repair the transmission. I asked, "Well what can be done" and they basically said nothing even though I am under 125,000 miles, but the 10 year hit first. So, I am out some serious money.

    Speaking with the representative drew red flags and I will probably never purchase a Nissan again used or new. I do not drive much so if I own this car for 10 years and I am under 125,000 miles then I get no help to fix the car. Which tells me, Nissan KNOWS their engines are not of quality because they put the wording "whichever comes first" into the warranty. Most people will hit 10 years before hitting 125,000 miles and I believe Nissan knows that and they did that so they do not have to pay out, obviously on the boat load of customers who have transmission issues. That is just such poor service and I truly feel ripped off. I am disappointed in Nissan and I really enjoyed the car, but I will never purchase another car from the company. I have learned my lesson and see now I should have dug deeper into my research, NISSAN'S TRANSMISSION ARE NO GOOD!

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    Price

    Reviewed Dec. 5, 2015

    I have a 2010 Nissan Murano. In the 5 years that we have owned the vehicle we have now gone through 2 sets (4) running lights. The problem is that the lens break. We drive only on paved roads and approximately 50% on highways (ie not in close proximity to vehicles ahead of us). I know the argument of the dealer is that pebbles coming from vehicles ahead of me is the culprit. Hard to prove otherwise but I have a feeling that it is a design problem. Has anyone else reported such? They are not a cheap fix!

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    PriceStaff

    Reviewed Dec. 3, 2015

    NISSAN WILL YOU EVER STOP? I DO RIGHT BY PEOPLE MY WHOLE LIFE AND I AM SICK OF THIS. People Read This All. Please. My wife and I bought what we thought was her first good car about 2 years ago. 2006 Nissan Murano, loaded with leather, used. The car appeared to be in great condition. I really think it was till about 100,000 at which point we had front end repairs, shocks, and visors broken. Shortly after that now we find out the transfer case & the transmission are toast. This will cost over 5000.00 for all used parts.

    My personal work truck is a 2012 NISSAN FRONTIER crew cab with a v6. I bought this truck this year after having my 4 cylinder for about a year. It had 25,000 miles roughly and now I have around 45,000. It would take all day to explain the problems I have had directly with Nissan Corporation and Consumer Affairs so I will make it short.

    I drove it off a car lot and within 2 days and found out it had a horrible miss or hesitation in the engine. At 3 to 3500 rpm exactly every time the truck cuts out or misses to the point it jerks. Within a month I noticed several little misses, 1st through mid second, mostly noticeable when you have to step on it. Around the same time I noticed a horrible smell from the exhaust. IT SMELLED 100% LIKE A HERD OF LIONS PISSED ON YOUR FACE. Have you ever smelled cat piss? All within the full dealer original warranty. Needless to say this does not help my severe head pain that I am having surgery for.

    In order to work I use the back of my truck every hour. I have a real in the back that I have to roll up every 30 min to an hour and I have to start the truck for a few minutes to make sure the battery does not die from the power real. So I am inhaling this crap all day 6 days a week. I took it to three dealers and first one 2 times. All the dealers and the engineer looked at it for days and did not even want to acknowledge the smell except (Larry H. Miller Nissan in Mesa, A.Z.) At least they tried and are extremely nice. Even the Manager of service is fantastic.

    Anyway the dealers also do not document the problems correctly when you bring it in and never give you a copy. BEWARE!!! Get proof. I DID! This is how they screw you. There is more but the end result on the smell is the catalytic converter is bad just like I said for 25,000 miles. Thank god the engine light finally came on. And the sad thing is this truck for sure falls under the lemon law and I have documents and still they don't care.

    We run a small company with 5 Nissans. I am in the middle of getting a $10,000 head surgery after Christmas which I can't afford and by March purchasing the other half of the business from my partner. If these things are not done I will lose everything. Not to mention the families I provide jobs for that will not have a job either. When will people have to pay for their mistakes and words? NOW. Nissan knows about these issues and fails to even try to take care of them but instead continues to waste my time, lose more days of work to have the whole East Valley look at my trucks and still the dealers have no clue.

    I am getting ready to fight with Nissan Corporation and Consumer Affairs again on the second truck to try to fix this problem. I am sure I will get nowhere. But they have a huge problem. If I will lose everything and my wife can not finish her nursing school to be an R.N. because we have no car for her to drive, you can bet I will spend the rest of my life helping people with these issues. Even if this never makes it to court I'm pretty sure the Arizona News Stations will love to hear my very detailed provable story about dealers and car corporations.

    And it won't stop there. I have been working with successful websites for 20 years. So it will be no problem at all to have full websites on the treatment we are all receiving and exact dealer names and locations of all things I have encountered. Dealers do not even document the issue properly and do not record the events right either. It was recorded that they did not duplicate prob. I had to make them fix it and the one for the engineer they put that it was the transmission not the engine miss. Unreal. They do not even give you a full receipt with detailed info of the drop off. You have to ask them to make a copy and then you will have to have them add the proper information in.

    This is how Nissan will get out of everything. Improper documentation of issues and results. I personal went out on test drives and made the truck perform as I described and they still say that they could not duplicate it. Everyone keep an eye out for me. I will be showing up everywhere with more docs and results. I am sorry I could not provide more at this time. Too upset. NISSAN , IF YOU READ THIS YOU BETTER START TAKING CARE OF YOUR BUSINESS.

    For all you other poor families that have gone through this and worse, keep looking for me. I will be around and providing more details as they happen. I do RIGHT BY PEOPLE MY WHOLE LIFE AND I AM SICK OF THIS. Feel free to contact me to resolve this NOW. I have this week only and I will start to suffer from this even more.

    Disclaimer: These are not all the facts and exact mileages nor are they the exact chain of events. There is too much to list. The facts stated are true and are stated to make the public aware of my experiences. The full and complete chain of events and facts can be obtained by contacting me or my lawyer when I get one. Anyone reading this should make their own conclusions of Nissan and any Dealers or companies directly or indirectly associated with these incidents. I am not held responsible for any assumptions, law suits or complaints of any kind. I am just stating some facts to make people aware of the abuse I have been receiving. Yours Truly, Pissed Off Small Business Owner.

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    Reviewed Nov. 9, 2015

    I have 2007 Nissan Murano. Worst car I ever had. Drove only 80,000 mile. Problem in Suspension, Transmission, Key issue. And until now spend more than 6000$ on it. Plus the service department is also not cooperative. Please don't buy Nissan at all.

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    Reviewed Oct. 20, 2015

    Just traded my 2010 Murano for a 2015 Platinum. The 2015 has been cheaped down too much. The seats are for a very small person, the front cockpit has lost leg room both length and width. There is one very dangerous change, the brake and gas pedal are far too close together, causing me to almost have two accidents the first week I owned the vehicle. This is a very dangerous problem. It's very easy to get your foot tangled behind the brake pedal and hit something.

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    Reviewed Oct. 16, 2015

    Purchased a brand new 2014 Murano AWD in 2015. 9,000 on it, one of the few times my wife is driving it and she says that the car is making a noise. Nissan replaces the rear differential, under warranty. Upon further discussion with the Devon Nissan sales manager and service manager this small dealer is replacing one rear differential per week. When the sales manager asked if Nissan had instituted a recall the service manager said no. Possibly they can extend the warranty, was the response. After reading the reviews of the Murano and Nissan, they clearly have known about this issue for many years. And they have left many car buyers out of a lot of money. I was told by the service manager, evidently the Infinity AWD rear differential has the same challenge.

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    Reviewed Oct. 9, 2015

    I purchased a used 2012 Nissan Murano in April 2015. We took it on a 4000 mile road trip in which on our first mountain pass we completely lost power going up. The nearest Nissan dealer told us to pull over and 'rest' the car for an hour, it would be fine. It was, and we didn't have much more trouble until our last pass we had to cross. Same problem. I took the car into the dealership when we returned home. Car was still under original warranty. Transmission & transfer case were replaced free of charge. My question: how long will this new transmission last?

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    Customer ServiceStaff

    Reviewed Oct. 9, 2015

    Today I am blown away by the poor customer service of Nissan. I own a Nissan Murano Convertible that has spent more time in the shop that it has spent on the road. In fact, it has spent so much time in the shop that they have extended the warranty on the top to 100K miles because of the issues with the top. WHAT GOOD THAT DID ME??? After getting stranded with the top stuck in the air again, I went into the dealership to have it fixed and lo and behold, I am told they will not fix the top because the piece inside the truck was bent and it had to be my fault. Now the dealership is saying that they know that it is not my fault and the manager and service tech are telling Nissan Corporate this but some Engineer across the miles is saying that now I had to have done it by over stuffing my truck.

    I don't even put groceries in my truck for fear of messing up this truck. Let me ask you a question? If you stopped making this car because you had so many issues and I have spent so much time in the shop with the top wouldn't you think you should listen to your dealership and listen to your customer? No, they say and their exact words after they escalated it to Regional Specialist is, "If you don't like it, then call the Better Business Bureau!!!" Seriously, I have never heard of such bad customer service in my life. This has been the worst experience of my life.

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    Coverage

    Reviewed Aug. 9, 2015

    So I purchased a used 2010 Nissan Murano from a person in Craigslist, I inspected the truck to make sure nothing was wrong with it. We finally decided to purchase it, I checked the Carfax and it stated that the transmission was replaced one year ago due to a factory defect. A few weeks later my Nissan Murano started to lose power so I took it in to Ross Nissan dealership and was told that it would need a new transmission but that the warranty had already expired. I think it's ridiculous that the transmission had been replaced from Nissan themselves and only lasted one year. I was quoted 4,000 for parts and labor from Nissan. I was furious they didn't want to cover it. My family and I all own Nissan cars and this had never happened to us. I can't believe am saying this but am never buying a Nissan SUV in my life for any of my family and friends.

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    Reviewed July 29, 2015

    18 months ago I bought a 2009 Nissan Murano with 48 thousand miles. While preparing to drive out of my property heading for work the car buckled under on the right side. I discovered after a thorough inspection by a trusted repair shop that it was the control arm that holds my tires. Had it repaired but a couple of months later the rack and pinion went out. This is one dangerous vehicle. I could have been killed had I entered the freeway,to go to work.

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    Customer ServicePriceStaff

    Reviewed July 28, 2015

    I own a 2004 Nissan Murano with 33,000 miles. It hasn't been driven that much & is owned by a little old lady, me. I had transmission problems earlier that was taken care of. This problem is only the driver's side sun visor. It broke (has not had hard wear), then when I call to find out about replacement, am told it costs over $179.00. Now this isn't much but for me it's too much. I feel this is a little excessive for a car with such little use. I bought Nissan because I felt it was a good car & would hold up well, even though it cost much more than other makes. Guess I was wrong.

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    Customer ServiceCoverage

    Reviewed July 16, 2015

    Purchased 09 Murano used 1 year ago with 69,000 miles. Was driving the car on a major highway and the car lost all power. When the tow truck came he said that my transmission fluid was all over the ground. He said I should call Nissan. It should be covered because I only have 79,000 miles on the car. I called Nissan and was informed that it should be covered but I have to have the car towed to Nissan. I had the shop that picked up the car take it to the nearest Nissan ($500.00 towing fees).

    After having my car sat at Nissan for 3 days they called and told me that the transmission is not covered due to lack of maintenance. All regular scheduled maintenance was done. They offered to give me a new transmission for $6000.00. So long story short, I am now without a car that I have paid $15,000.00 for and was able to enjoy for 1 year. Something really should be done about Nissan and their bad business. I will never buy another Nissan as long as I live.

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    Reviewed July 15, 2015

    2006 Nissan Murano SL touring pckg rattles - We need a class action suit. Every positing has mentioned CV transfer case (leaks and rattling), the driver seat, the sway bar/control arm (loud clunking sound over bumps)... This obviously a known problem by Nissan and wants us to continue picking up the tab for an obvious manufacturer defect on these vehicles!!!

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    Reviewed July 14, 2015

    We purchased a Murano Crosscabriolet last October and the top rails got messed up. Apparently that part is all one piece and it will be $13,000 to fix it. If Nissan knows of a problem in their design a recall should be made. Don't buy one of these cars. I bet this is the real reason they discontinued this model.

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    Price

    Reviewed July 11, 2015

    I bought a new Nissan Murano 2007 in March 2008. Within three years the entire electrical was messed up. Gas gauge stopped working (needle falling to empty constantly), the drivers window would not automatically close, the adjustable seat broke & dealership said it would cost 1200.00 to fix it (mind you I'm the only person that drives the car & do not constantly change the seat position), the sun roof would not open/ close, the tire pressure icon flashed constantly (even after inflating all tires), the service engine soon light was lit up every day. Sorry I paid cash for this car--thought I would have a dependable car for a few years. I have now had the car for eight years & it's costing a fortune to keep it on the road. DO NOT buy a Nissan-- the quality has disappeared.

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    Customer Service

    Reviewed July 3, 2015

    I am writing this letter to warn people of Nissan's lack of goodwill. I purchased a 2010 Murano and developed transmission problems with it. I was not aware that your company had a serious problem with your transmissions until recently. My problem started about 6 months and just got worse [at the time my mileage was below the 120,000 extended warranty]. Once I was made aware of Nissan's history of transmission problems, I tried to make an appointment to have a dealership look at it. My local dealership in Vineland had a fire and has limited bays to work on cars at the present time, so by the time I got the car in I was 2000 miles over. I called 1-800-NISSAN-1 to explain the situation, but unfortunately I was dealing with people in the Philippines. They told me to take it to the dealership which I did; the dealership told me they could not do anything until Nissan approved it and to call 1-800-Nissan1. This back and forth went for a while.

    Finally on June 19, 2015 my wife and I just lost it due to our frustration and the supervisor in the Philippines made arrangements for a regional representative ** to call us back on June 22, 2015. We were told that because the car was diagnosis after the 120,000 miles Nissan was not obligated to do anything and would not show any goodwill in helping us with this problem. My wife was able to have her supervisor call us back ** on June 23.2015, and we were told the same thing. Had we gotten to a dealership sooner, had we used Nissan dealerships for routine service, Nissan may have consider helping us, but sorry, "we are not willing to help you", is the response we received.

    I had suggested to the regional representative that I was willing to pay the labor if Nissan would pay for the transmission. Her response was the same, that Nissan is not obligated to do anything because we had passed the 120,000 mileage and would not help in any way. The local dealership is willing to put in the new transmission for us for $4,500 plus labor for us; very nice of them. I have to tell you that Nissan has lost a future customer. I am so disappointed, frustrated and feel like I was hoodwinked by Nissan. I have written a letter to the New Jersey Attorney Generals office to file a formal complaint against Nissan.

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    Reviewed July 2, 2015

    I purchased the vehicle used, so I'm unable to speak for the first 50k or so miles that the car was used; however, the previous owner seemed to take pretty good care of it and routinely service the vehicle. Once in my possession, there have been many issues, which seem to be consistent with a large number of other posts here. First immediate issue was failure of a window motor, which I replaced pretty easily. Next, the car has failing motor mounts, which according to the forums and even the mechanic that owns the same vehicle is a very common issue with the Murano.

    It seems pretty early to be replacing motor mounts, but I wish that was my only gripe. The overall ride is poor, due to the suspension setup. I've had to replace struts, control arms, etc. but it still has not improved the ride. The design of the intake is poor, I had a huge rattle from the front intake plastic, so I took it off and am just running the air in from the filter box. It still has issues with the rubber coming detached from the plastic due to the angle and type of fasteners, which allows unmetered air to enter the vehicle, causing all sorts of driveability issues at the most inconvenient times. I'm almost to the point of pulling out the whole thing and making my own intake piping to avoid this issue.

    Finally, there are some positives to this vehicle, but they are mainly cosmetic. It looks nice from an appearance perspective. The seats are very comfortable and have held up well (non-leather). Love the auto AC controls, it does a pretty good job keeping the vehicle at a specified setting. Sound is adequate. Plenty of space, feels roomy. Overall, I would not recommend this vehicle due to the numerous issues, but it does have a lot of potential as long as you are aware of them before purchasing.

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    Installation & SetupCoveragePrice

    Reviewed June 26, 2015

    We purchased our 2009 Murano used in 2011. We liked the car at first but looking back, every time we took it in for service there seemed to be something wrong with it. In 2012 the dealer told us the head was not installed correctly and the gasket had to be replaced. Luckily the vehicle was still under warranty and the gasket was replaced free of charge.

    In June of 2015 while in for servicing we were told that the head gasket was leaking again and needed to be replaced. They advised that the warranty was over and even though gasket had been replaced previously it would not be covered. The cost...about $3500!!! There are about 70,000 miles on the vehicle. I explained the situation to the dealer, the fact that the gasket had been replaced previously and had failed again and that obviously there was an issue. He advised me that Nissan had changed part numbers on the gasket which was an indication that Nissan had replaced the gasket with a new one. The dealer agreed to give us a bit of a discount on the replacement.

    The dealership itself has been great to deal with but says their hands are tied. So we contacted Nissan Consumer Assistance and filed a claim with them explaining our predicament. Approximately a week later we were advised by Nissan Canada that there was nothing they would do for us and that was the final decision. They denied that there was anything faulty about the gaskets even though they had obviously replaced the old one with a new one. It is clear from looking on the internet that this is a systemic problem with the Nissan Murano and that Nissan is aware of the issue but refuses to remedy it. They would rather leave the customers on the hook for thousands. We will definitely NOT be purchasing another Nissan and will warn others against it as well.

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    Reviewed June 26, 2015

    I purchased a new 2011 Murano in July 2012 at a dealer in NJ. I recently had a problem with lowering the convertible roof. I took the car to the dealer and learned that two of the frame rails were broken, and since the vehicle was 1,000 miles over the limit of 36,000 mile, I would have to deal directly with Nissan to get the repair authorized. The estimate for the repair is between $10,000 and 13,000 since the entire frame has to be replaced. It took the Nissan business office five days to get back to me to deny my claim. I now have a vehicle that is effectively totaled! The dealer is in the processes of appealing the decision. Don't ever buy one of these vehicles or any other vehicle offered by Nissan. It is unbelievable that Nissan would not stand behind their product! Frame rails breaking within three years is either a material or manufacturing defect!

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    Verified purchase
    Coverage

    Reviewed June 26, 2015

    0-50k mi: FR seat frame weld broke, SB-no gas shield, RR wiper blades tear w/in a couple months, visor broke, FR auto seat adjuster failed, chrome-film cover on grille started peeling off, plastic door lock housing broke, door lock doesn't manually work. 50-100k: AWD light locked on until parked due to loose elec-wire, then FR transfer case gears fractured, oil pan gasket seal broke, tie rods broke, CV joint seals broke, PW steering pipe fitting broke, rusted hole in muffler.

    100-150k mi: RR calipers seized, oil cooler seal broke, control arm assemblies broke, tie rods broke again, camshaft sensor failed, bad catalytic converter, U1000 EOL code/no finding, AWD mode stuck again until parked, low beam headlights fail every year, FR wheel bearings failed, alternator failed.

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    Price

    Reviewed May 30, 2015

    I take my 2009 Nissan Murano in every 3-6 months to keep it maintained, she's not gorgeous and I take all accountability for that. However, I recently took it in to make certain it would get me where I need to go because, it's going to be a LONG drive. The mechanic said the transmission was going out and that slightly feared me however, I'm not sure what to think about that because, the oil place I trust so much said they didn't see any metal in the fluid and the fluid looked very good. The mechanic also said it would cost 6,000 to fix and from what I'm seeing it would only be about $3k TOPS. I guess what I'm still trying to figure out is, is it normal for the transmission to go out on a 2009 Murano after about 120-130,000 miles? I love my car and will let you guys know as soon as I figure it out!

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    Customer Service

    Reviewed May 20, 2015

    First, just to get it out of the way upfront, I'd like to send Nissan a giant "**." That said, I have a 2007 Nissan Murano LE (note that stands for "luxury edition"). 78K miles. Regularly maintained. Owned by same family since it was purchased. In the past 3 years but more notably in the last month, this car has given us more problems than I ever expected from a brand like Nissan which up until now, was always synonymous with 'quality', 'dependability', and 'longevity' in my mind. Not anymore. Nissan is a broken brand and they have betrayed the trust of those who came to them with the expectation that their newer cars would continue in their older tradition of quality and dependability. Those days are gone and Nissan has gone the sad, dark way of Volvo. Just waiting for a Chinese buyout to completely destroy the brand.

    We are a single car family and we are now on the verge of being a zero car family. To date we have had the following problems: 1) Back hatch latch will not open, making the back storage compartment completely useless; 2) Passenger door lock will not lock with the key fob; has to be manually locked/unlocked by the driver; 3) Had to replace the control arms last month ($1200); 4) Had to replace the front shocks ($650); still rides like **; 5) Just got it out of the shop today; $1000 quote to replace motor mounts; engine feels like it is going to bust through the floorboard; 6) Leaking oil (let's just hope it's not the transfer case). This a classic Nissan Murano problem (read "design defect") and a $3000.00 repair; 7) Leaking power steering fluid; 8) Car will not start randomly; and 9) Did I mention that it rides like dog **?

    Never going to buy a Nissan again (after paying upwards of $30,000 for this one). After reading this thread, we've decided to make the necessary repairs and get out while we can. Nissan is broken and given its lackluster response to what seem to be frequently recurring issues for a high number of Nissan Murano owners, we're not holding our breath that they are going to do anything to make it right. Nissan, you owe your customers so much more than this. People depend on you to deliver quality and they pay for it. For you to ride the coattails of Nissan's bygone reputation for quality and dependability whilst cranking out this current mess of Nissan-in-name-only crap is unconscionable.

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    Coverage

    Reviewed May 17, 2015

    On a routine maintenance visit to Nissan of Elk Grove, Ca I was advised that the transfer case is leaking and the repair is $2499. The 2009 Nissan Murano has only 88K miles. The resale value of the car on a trade in is only $10,000, which makes this repair 20% of the car's value. This is an absurd amount for the repair. My online research turned up blogs where Murano owners state this problem with their cars. The blog entries describe multiple transfer case repairs/replacements on the same car, related transmission failures while driving the car and a fire. Why is this not covered in a TBS or a recall? Are they waiting for deaths like GM has to correct this faulty part? I am beyond angry.

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    Reviewed May 11, 2015

    FOUR transmissions in two years, the last two were within two months! 2004 NISSAN Murano, stay away from them, problem after problem, they will not admit to a faulty transmission design. Now I have to sell it and do not know if I can be as deceitful as Nissan is!! The Nissan repair shop will just tell you everything is fine, sure.

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    Punctuality & Speed

    Reviewed May 8, 2015

    I was sold a 2007 Nissan Murano with 800 miles... two weeks later transfer case went out... thank god to a extended warranty.. I had a second transfer case put on a month later. Drove my car all of one week, third transfer case. I have drove my car all of three weeks top. I am still making payments, seriously thinking about giving it back. I can't afford to pay for a vehicle that I can't drive.

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    Reviewed May 1, 2015

    Not a fan of the 2005 Murano. BUT.. I did buy it 10years too late. Well... I love Nissans BUT wowie zowie this car has issues and I blame it on Nissan. I have read a million reviews about the 2005 Nissan Murano to be specific... and the SAME issues are mentioned. No lie. Let's list them:

    1. Awful Suspension.
    2. Rough Ride (no matter how many times you replace the tires, balance the tires, get an alignment, replace the shocks/struts, etc).
    3. Noisy Engine... and I don't just mean because of the placement of the engine in the vehicle (by the way... horrible placement - just ask a mechanic [2 hours of labor JUST to get to the engine ha!]).

    4. Electrical System... meh.

    Now with that being said... there are a few things I do like about the car but unfortunately they are more cosmetic than anything else... After speaking with a handful of different Nissan reps, voicing my issues, my concerns and trying to come up with a solution... I've had it. Why are there so little recall campaigns on "faulty engines, poor electrical system, poor exhaust system, poor oil..." I don't know. My boyfriend says to keep the car. I'm keeping it for another year or 2... BUT I will not purchase another Murano.

    ***Please note this review was written while upset after spending multiple hundred dollars in the last 6 months... fixing my car.***

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    Staff

    Reviewed April 29, 2015

    Transfer case is failing, I'm sure. Nissan will not acknowledge that they are responsible for using cheap parts that are a HUGE problem and should be recalled. Car loses power, and makes loud grinding noises. Took it to Nissan of Burleson dealer who said, "It's not your responsibility to keep your fluid levels satisfied in your vehicle. Let them leak and then go bad." I did not do this. I spent $3,000 with them. Replaced side oil seal, drive, shaft, etc and did not fix the leaking oil problem coming from the transfer case. Now it is a goner. Will never own another Nissan again.

    You should save everyone you know from having to deal with a company like this. They will sell you trash and then say that it's your fault it broke, not theirs. They tell consumers constantly that they must have left their AWD lock engaged. Ha! They told me the same. I guess they all got the memo. I hope Nissan goes under and I'm going to be the biggest part of it that I can be! They just screwed the wrong person!

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    Price

    Reviewed April 8, 2015

    Had a 2004 Murano totaled at 52000mi. Liked so much bought a 2007 new to replace it. I really like this SUV. It is now 2015 and it has 54000mi on it. I had a government vehicle for a few years. I am now retired and planned on having this vehicle for 200,000 mi or more. I also have a 1991 Acura Legend (24 years) runs and looks fantastic. In 24 years has only cost me normal maintenance, still has original exhaust system and rotors. After reading all the problems with Nissan Murano I am going to put it up for sale to avoid extensive repairs.

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    Customer Service

    Reviewed April 7, 2015

    I have been trying very hard to reach out to Nissan USA from the time I bought my car (Nissan Murano SL 2013) on July 2013 to inform them about the continuous issues that I've been facing just two months after buying the car, and I am being forwarded back and forth to the dealer for fixes and Nissan consumer affair for complaints. My problems started by: 1- Loud noise and clicking sounds coming from the dashboard area. 2- Large white spots on the body of the car. These are extremely noticeable since the car is black. 3- Oil leak found when I took the car in to do an oil change recently. 4- another oil leaking within a month after the dealer fixed the first oil leaking.

    I think it's something normal with Nissan car to have oil leaking at 17,000 miles besides all other issues. I don't think it's fair to any customer to buy a brand new car from Nissan and then have to deal with all the headache, stress and time wasting back and forth to the dealer to fix the unexpected issues each time? Right now, my wife, 2 kids and I don't feel safe to drive in this vehicle, and we have yet to receive any feedback from Nissan USA or explanations as to why we are facing all these issues since we bought a brand new car! I think Nissan USA lack of response to my dilemma and disregard for my hard earned money have caused me to really reach out to anyone who can help solve this problem. As a company, Nissan should be held accountable for quality, and I have NOT bought a quality car or received quality service or response.

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    Reviewed April 6, 2015

    I love my 2013 Nissan Murano, but have gotten two big nasty gashes on my legs because of the door. There is a very sharp piece of plastic on the bottom corner of the door where it meets the frame when closing. I guess it is because of my height, but it hits right at the calf of my legs. If you bump into it, get ready for a really nasty gash. It is VERY sharp. I am going to see if my husband can somehow file off the "point" on this thing to keep it from stabbing me again. I think it is very dangerous, especially if you have any small children who could run into it when the door is open. Check it out if you have one of these vehicles.

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    Customer ServiceStaff

    Reviewed March 21, 2015

    2005 Nissan Murano - I bought this car used in 2007 with 16k miles and took excellent care of it using high grade oil and having regular maintenance done. The issues started in 2009 at around 40k miles: ball joint, control arm $2500. Took it to a Nissan dealer in Silver Spring MD and they DID THE WORK ON THE WRONG SIDE OF THE CAR. I only found out when I went to take the car to pass the state inspection that the work was done on the wrong side. Took it back to Nissan and they corrected it -SHADY. I tried to go through Nissan North America for the repairs since it seemed outrageous that it would need replacing at 40k miles. No help what-so-ever. I got the run around, the rep was terrible, and there was never any resolve and I let it go.

    2010 - CD player stopped working $400 repair. 2011, the car needed $900 of work. 2009 on repeat - supposedly the car needed the control arm and the ball joint replaced AGAIN (price difference in another state). 2012 - the driver side window motor blew out. 2013 horn stopped working and left side steering wheel controls - $750. Shortly after, the seat went too. Back left side went and Nissan quoted me over $1000 saying that the WHOLE frame needed to be replaced. NOPE - found a guy who welded it together for $80. Both visors lost TENSION. Nissan wanted $350 for those each and I called around for weeks and found one at a junk place and got it for $90 and put it in myself. Had an issue with the FOB not unlocking car. NISSAN said I needed a replacement for $250. NOPE I had them change the battery and that worked - no chagrin what-so-ever. 2015 oxygen sensor replacement and timing belt AND ANOTHER CONTROL ARM $900...

    AND THIS IS JUST WHAT I REMEMBER OFF THE TOP OF MY HEAD!! After 8 years of ownership, I am saying goodbye. I am writing this review so that people can make informed decisions since these have helped me in the past. The seat issue is HUGE and I CANNOT believe NISSAN has gotten away with that (boss has the same car and her seat went too). I loved this car BUT with the car payments and then what I spent after, I should have parted ways with it in 2009.

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    Staff

    Reviewed March 21, 2015

    I purchased my 2009 model Murano (Mo) in May 2008 brand new, and I can honestly say that the only problems I have had are the ones I have caused. I currently have over 92K miles on my Mo and it still performs like the first day. I had an accident about a year ago that knocked out my AC and damaged the front end to the point that it had to be completely replaced, and it still drives like a charm. Just recently I had to change the driver side ball joints because it was making a knocking noise when I went over ruff road at slow speeds. The mechanic said it could have been caused by constantly driving over that type of roadway, which I do when I commute 40 miles a day on Dallas' under construction highways and raggedy roads. But most likely due to the accident because that's the side that was mostly impacted.

    The only other problem I have which just happened three weeks from this posting, is my passenger front window is malfunctioning. It will not stay down when I release the button, it automatically goes back up. But I don't consider that major for as long as I have had the car. These things happen for the entire seven years, I have maintained her, I followed the services the manual recommends at high mileage, and I can only assume that this is what caused me to not have these mechanical headaches I am reading on this site. It sounds more to me that it isn't the car but that the (in most cases here) previous owners did not take care of the vehicles.

    Every Mo owner I have spoken with in person only had great things to say about their vehicle. So if you are buying a used Mo with high mileage, just because it looks pretty still doesn't mean that it has been treated well. Not everyone maintains high standards when it comes to taking care of their cars. I just paid mine off, and now I am about to get a new paint job and accessories to give it a new look. I don't have to spend so much on the mechanical. I sympathize with some of the posters here but I honestly don't see where it's the manufacturing of the vehicle, but the lack of care.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed March 13, 2015

    My 2005 Nissan Murano alternator broke down Sept. 2014. I was on vacation in rural Wisconsin and had a local shop install a non-factory alternator by O'Reilly. I was 3 hours from my dealership when this occurred. At the end of November 2014 that alternator failed and had the Chrysler dealership in Galena IL replace the alternator. February 2015 that alternator failed. Chrysler said there was something wrong and said that Nissan needs to look at this. It was towed to Nissan in Dubuque Iowa.

    After a month of waiting on Nissan North America they decided not to help with this situation. Frustrated I had a Factory Alternator installed. When I returned the alternator to O'Reilly for a refund they told me that a service alert had gone out on the 2005 Nissan Murano that non-factory alternator fry after a short period of use. O'Reilly has chosen not to sell alternators for the 2005 Murano. I have spent $2500.00 on getting these 3 alternators installed. If I would have known this issue with the alternator I would have done this first. This alternator problem has put my life in jeopardy 3 times now on the highway as it lost power. The first time I was in an isolated area at dusk. Stranded and waiting.

    My biggest problem is Nissan not informing me of this problem with the car. They knew about it and chose not to inform me of the situation. My dealership has all my info and never once did they mention this problem with non-factory alternators being installed. I asked my local dealership for help and contact Nissan North America for help also. They came back with, "Sorry we can't. Thanks for being a customer."

    Out all this money... My life in peril... then the Nissan Dubuque service center tells me my battery is bad also, I won't make it home. I drive to the auto center in Galena where the battery was purchased and it tests Good and in the excellent range. So on top of all this money I put out they tried to get more out of me.

    Nissan needed to suck more out of me! I have no respect for business like this. I have zero confidence in Nissan. I have no confidence in my vehicle. I don't even know if I could even sell this to anyone with the knowledge of what I know. I need help. I want Nissan to be made accountable for their poor ethics. I need to be compensated for this vehicle and require the respect I deserve. Knowingly taking advantage of a single woman in this day blows my mind. Thought we were way beyond it. I look forward to your reply.

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    Customer ServicePunctuality & Speed

    Reviewed March 5, 2015

    I purchased a 2006 Nissan Murano from a dealership in Dec. 2014. Everything was checked over and ok'd. I had some problems right from the start but this dealership took take of each on and personally assured me everything would be double checked. Now I've owned it 3 months. The other day I am almost home it starts to putter and sputter. Then within a mile it gets worse. Now NOTHING has been wrong. NO WARNING LIGHTS have come on. NO OIL LIGHT has come on at any time!! So I turn in on my street. The sputter is worse and now it's not picking up any speed. So I just kind of coast on down to my house. NOW the CHECK ENGINE LIGHT comes on but then it goes OFF. Then it comes on again a minute later.

    I have it towed to the local Nissan Dealer (not where I bought it). They need my approval to take it apart at 250.00. I give them my extended warranty which is Drivetrain plus coverage. They call me 2 days later. Tell me the warranty company WILL NOT REPLACE MY ENGINE because there is only one quart of oil in it and no coolant.....WHAT....How should the coolant be EMPTY AND THE OIL almost gone when everything was done and topped off from the dealership when I bought it 3 months ago? Not to mention I had driven it 2600 miles since I got it. It wasn't even due for the free oil changes yet. The service mgr told me he told the warranty company they put it on the computer and THERE WAS NO CODE THAT CAME UP! Ok, I have problem with that...NO CODE. NO OIL LIGHT EVER CAME ON. NO OVER HEATING EVER HAPPENED. NOTHING. NO WARNINGS ANYWHERE!

    Isn't that what the cars do? Warn you if your oil is low, warn you if you’re low on coolant, etc.? So, this is all MY FAULT. The warranty company says, “You’re kidding.” I can't believe this. Now I have read more complaints on the web about Murano's many problems which should have been at this point a class action law suit filed. This is ridiculous and I will not stop until someone listens and takes care of this! This is not a customer’s fault. I bought this warranty to protect me. I have free oil changes from the dealer for 2 years. I was going to get one in the next couple weeks. Once again NISSAN WHERE WERE THE WARNINGS... WHERE??? WHY IS THERE NO CODE WHEN IT IS PUT ON THE COMPUTER? Guess what? That's NOT my fault. Someone needs to make it right!

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    PricePunctuality & Speed

    Reviewed March 3, 2015

    03/03/2015 I first want to say that I've owned many cars and trucks - junk to almost spanking new. I have had my share of maintaining and repairing each of them. I was tired of it so almost three years ago I decided to go with a 2009 Nissan Murano SL AWD with 50,000 miles - was from a branded Nissan dealership. I had purchased the truck. Drove well - everything functioned well. About a week later I noticed a slight hiss whistle coming from the engine area at a low speed. I contacted the dealer and they replaced a rubber gasket on the throttle body that needed to be adjusted due to manufacture changes. They say the issue was not solved completely but now hissed at a different rpm range. Ok I guess I have to deal with it.

    Then about 6 months later it felt as if the cvt was slipping or catching - jumping going up hills. On occasion had it checked out again. It clears there was some wobble at the wheel so we had that checked out. It was a right front hub bearing. Quoted 1200 to do both sides as the other side is most likely about to go as well. It was making noises so we replaced them again. In a few months wheel wobble. We buy 4 new tires 1000. Also had checked both lower control arms. There rubber is all rotted out and at the other end the ball joint is all ripped up - quoted 800. So we do that now. We get a alignment 4 new tires, 4 new rotors, 2 new control arms, 2 new front hub bearings. Truck drives sweet for a year still with slight hiss and cvt slippage but I'm getting where I need to go.

    I'm it's been almost three years I've had this truck. I put only 2800 miles in that time and replaced many parts which I feel like I should not have but get this - it's now at 78,000 miles and all the front components that I replaced one lower control arm ball joint was eaten through by the rotor and almost came free, and my wife was driving the truck home on the highway and went to stop and the pedal goes straight to the floor at 67 mph. That's not cool at all. With a foot brake for her I'm very very lucky she was able to use that as a secondary and was close to home. The truck now sits in my garage with no brakes, a broken lower control arm, left caliper and rotor are both broken and I don't own this truck.

    I still owe 14000 dollars. I'm disabled. I have three children. My wife works 3rd shift at a hospital - she needs to be there. I can't believe I've had so much problems with this truck in such a short time and little use. This truck almost cost me my wife's life. I will not keep this truck and I will never ever buy another Nissan and I will make sure no one I know does either. Very disappointed and now concerned for other Murano owners as well. What if their brakes go? Not acceptable - it's not.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 2, 2015

    I have a 2011 Nissan Murano crossover (convertible) that I bought in the summer of 2012 new off the Lot. In the fall of 2014 I began getting alarm lights that said the trunk was open while driving down the road. Invariably the trunk would be open. I initially thought that I must not have closed the trunk securely. A short time later I had the roof open while driving to work. I parked the car and attempted to close the roof. It closed halfway and then froze. It would not open or close. I had a co-worker go and buy a tarp as it was supposed to rain. I came back outside about 30 min later and the roof had closed and locked on its own. I did not have any further problems until about 3-4 weeks ago when the "roof unlatched", alarm came on and would not stop.

    The roof had not been opened in 2-3 months. I attempted to open the roof and reset to see if that would fix the problem but the controls would not respond at all. The trunk was also locked and would not open. I took it to the Nissan dealer where I bought the car and they could not get the roof to unlatch and open. They called Nissan National and were told to "price out" a new roof at $7,000 and a control panel for $2,000. They told the local service rep that the cars were known to have a leak in the fiberglass rear window and that water would run down into the trunk and then short out the control panel which must sit under that.

    I had my car for 2 1/2 years but I was out of warranty on the mileage. The dealer recommended I contact Nissan North America Consumer Affairs. Consumer Affairs had the case for about 10 days and decided they were not going to repair the damage or provide any assistance for the repair. The car has never been wrecked and this not the first convertible I've owned. I have never had a problem with a roof leaking before.

    My advice to the previous post who said her convertible top blew off while she was driving is to report it to the National Transportation Safety Board, as I am. I would also go back to whomever fixed the car and pin them down on the roof leak and control panel issue. These cars need to be recalled and the problem with the roof (and pending control panels) fixed. If her top was closed while she was driving, I suspect the roof may have unlatched on its own due to electrical problems from water seepage and blew up and off. You're lucky you and no one else was hurt.

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    PriceStaff

    Reviewed Feb. 20, 2015

    I purchased my 2004 Nissan Murano through an auction online on Jan/15. It was located in Boston, MA and had 130k miles on it. Was selling for $1,900! I immediately thought this was too good to be true, but I purchased it anyway. The car looked in great condition, not one scratch fully loaded with navi. I wish I would've read the reviews before purchasing this car because it honestly had everything wrong that a Murano can possibly have go wrong!!! Thankfully my husband is a mechanic and did all the work himself. Seems like the previously owner preferred to junk the car than spend more than what it was worth.

    I replaced cracked rear differential which is a huge common case for these cars, transfer case also replaced. New radiator, battery and the entire engine timing kit done (camshaft etc.). Driver side sun visor wasn't already staying up when car arrived, so I stuck some velcro on it and that fixed it wonderfully. Everytime I try to connect my iphone with the cassette adapter it makes a weird noise from the stereo (another piece of crap to this car). I couldn't turn down the back passenger side window from the driver side, my husband checked and the regulators were all rusted so I said screw it. I just won't use that button. The trunk latch stays in an open position because it's also so rusted it prevents the damn thing from moving.

    Honestly if it weren't for my husband I would be in over 8k on this toy car because that's exactly what it seems to be. Fisher price helped build this thing. This car is a complete nightmare. I've had this car for less than a month and I'm ready to get rid of it. Anything else goes wrong my husband and I have both agreed to bulldoze it!! Nissan was going bankrupt before...hmm I wonder why. They need to get sued for everything their worth and need to be put out of business!!!

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    Staff

    Reviewed Feb. 8, 2015

    On at least 3 occasions, my front driver and passenger windows roll down on their own. This has happened when the car was completely off, parked, and the keys were nowhere near the vehicle. I also keep my keys on a key rack so they aren't being compressed by anything. I took my vehicle to the dealership and they checked the keys and said it wasn't the key fob feature. They basically stated it wasn't anything they could do if the windows didn't roll down while it was there. I don't know what to do since this is in fact a RANDOM occurrence. I live in an apartment complex and this is very unsafe. Not knowing that my vehicle is safe is extremely worrisome. I'm starting to question my purchase, which sucks because this is my second Nissan.

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    Reviewed Feb. 6, 2015

    Purchased my 2014 Murano 3 months ago and only discovered last month that my carpet under the mat was soaked to the extent that I had to removed the water with a vacuum, getting more than a qt of water and had only been in light drizzle using washers prn. I took to dealership which advised thought was plugged drain from sunroof. I was sent to another auto body shop off site, where they removed headliner and advised there is no drain from sunroof and could see leak.

    Told needed take back to Nissan body shop where fender needed removed to repair and part ordered. Of course appointment made for following week, manager said sunroof drain was probably plugged, advised him no drain as stated per other auto shop, replied, “Oh, thought was a drain there!!” So now after a week my car is still not repaired, and still in the Nissan shop.

    Daily I am told can’t find the source of the leak and was told yesterday now they have another Murano in shop with same issue. Gave us a 2004 dirty, smoker car with 111,000 to drive as a loaner. Seriously if I wanted a old car to drive I would of kept my clean 2003 Honda Pilot 114,000. Nothing resolved!! Anyone having same issue??

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    Reviewed Feb. 1, 2015

    I have a 2005 Nissan Murano with 87,000 miles and I can relate to many of the costly repairs. As of late I noticed the airbag sensor flashing constantly. I took the vehicle to the Nissan dealer and they ran diagnostics indicating that the vehicle requires replacement of an airbag control sensor (the airbags have not deployed) and this part is approx 1.5k ($2k with taxes and labour). As this is related to safety and not maintenance I contacted both Nissan NA and Canada and both have passed the buck stating veh is out of warranty and no believed recalls. Neither will actually help as veh was purchased in Canada, used in 2008 (US Vin number). It is irritating to know that the consumer must pick up the tab for a safety defect granted it is outside of the warranty.

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    Staff

    Reviewed Jan. 27, 2015

    We have a 2005 Murano and even though the paint is peeling on the roof, I still loved my car. Then it died on the freeway in traffic and again on a railroad track with my daughter and grandchildren in the car. THAT WAS ENOUGH!!! I called after I was told by Kwick Kar Care after they had run the diagnostic that there was a recall on those sensors a while ago. Both the right and left camshaft position sensors were out and the camshaft position sensors. I found the recall and called Nissan expecting to have them repair my vehicle at no charge because obviously they were aware of the problem. The original recall included several other models of vehicles made by Nissan.

    Guess what, after 1 week of dealing with Consumer Affairs, MY CAR IS STILL BROKEN. THEY ARE AWARE OF THE SEVERITY OF THE PROBLEM AND DON'T CARE. The exact scenario that happened with my car happened in the recall, even the check engine light coming on right before it died ON THE FREEWAY. I filed a complaint with the NHTSA today - if there are enough safety complaint, they can force a recall. Safercar.gov DONT LET THEM ENDAGER OUR FAMILIES.

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    Customer ServiceCoverage

    Reviewed Jan. 24, 2015

    Took the car for an oil change and was told I needed back brakes. I have a 2012 Murano with 27000 miles. Should I need back brakes so soon? I could see needing front brakes as I drive in bumper to bumper traffic often. The car isn't even 3 years old! Please respond before I go to another Nissan dealer. The car has an extended warranty which I am told does not cover brakes!

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    Reviewed Jan. 12, 2015

    Navigation system shows I am in the Pacific Ocean. Took it to a dealer in San Diego and they uploaded updates, etc. Checked it out and advised I had to buy a new system for $5,200. It is out of warranty so I am stuck. Switching to Garmin plug in system, but pissed off. Driver door handle no longer working right either and it is $200 to fix.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2015

    Terrible service. We have a 2003 Nissan Murano and one time while driving it, it just suddenly lost power. We brought it to our local repair shop and come to find out it was a cam and crank positioning sensor problem. We search it on the Internet and we found out that it was under recall so we brought it to a Nissan dealership to have it fix. We called Nissan consumer affairs and told them about the problem, they say they will look at the Murano and assigned us a case manager. I called the case manager several times but he never returned my call and some other case manger took our case.

    Well I thought we were getting some help but after almost a month of waiting they said that our vehicle is not part of the recall, but the thing is some 2003 model is included in the recall and have the same problem. We got back and forth with Nissan consumer affairs and they keep saying it's out of warranty. I told them it's a recall it does not matter if it's within warranty or not. We have been in contact with them for almost a month and they keep saying that they are still reviewing our case, well they did not do anything to help us. The good thing about it was we were ready to buy a new pathfinder but I'm glad we found out how terrible their services is. My advice to you guys don't buy a Nissan, they may have good cars but they don't have any customer support.

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    Reviewed Dec. 31, 2014

    I owned a 2006 Nissan Murano up until November 27 of 2014. Yes the driver seat broke at 60k miles, my brother will get it back on home shop job, lower control arms had to be replaced, replaced all struts on the car front or rear including trunk shocks recently, replace CV axles in the front several times, fuel tank assembly broke did not fix drove as is using odometer monitor gas. At 110,000 miles it was making a gurgling sound, which was either the heater core or the alternator in addition to needing 99 k spark plugs radiator hoses, transmission flush again.

    I traded it for a 2012 Ford escape w/ 30 k miles. I regret that trade the Ford escape has been in the shop 3 of the 4 weeks I've owned it. Ford has black transmission fluid and burnt smell returning it to the dealer in hopes of getting my Murano back. The Nissan was never in the shop for more than one day at a time in 8 years I owned it.

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    Reviewed Dec. 30, 2014

    I just bought a used 2011 Nissan Murano SL with 80,000 miles and the transfer case is leaking????? This should be a recall by Nissan! How can a $40,000 car have this problem????? I have owned 3 Nissan Xterras and never had any issues. I have been a faithful Nissan Customer for many years!!!! And they won't recall this issue????? I will never buy a Nissan again! Nor will anyone in my family. They need to step up to the plate and honor their issues. Next...I'm calling the Better Business Bureau.

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    Price

    Reviewed Dec. 19, 2014

    Don't you just love it when reviews start out with...My 10 year old car with 200,000 miles failed...What a joke. These are good vehicles. All vehicles break. All need service. All cost money. Reading these reviews remind me of just how stupid the typical consumers are.

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    Customer Service

    Reviewed Dec. 7, 2014

    I was having problems with my 2003 Nissan Murano which already has 190,000 miles. So far has been a very good car but lately I've been having problems. When accelerate, the cars start to shake so I took it to a mechanic and told me that I had to replace 3 gaskets plus 3 coils and spark plug total cost $600 which I thought it was fair. After he did all that then he call me just to let know of a bigger problem after he change and replace all the parts he started and find out the motor was shaking still. And the problem was the motor was losing compression because of 2 Pistons were failing. He told me that it will be the same price to replace the engine or replace the piston? I don't know what to do I really like my cars that I purchase brand new but I don't want to spend too much money in vain. Advice me.

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    Price

    Reviewed Dec. 5, 2014

    I bought my murano at 160,000 KMS knowing full well what is wrong with it. Yes I replaced the 2 control arms, replaced 2 front KYB shock absorbers then another front shock absorber after 2 month, due to a leak in the shock but that's not the fault of the car. Also Replaced Battery but that another tear & wear item, you will replace in any car you drive. Uses oil but at 160,000 KMS is expected about 1litre/month. Just put up with it. We are from Australia in Sydney. Everything here is very expensive. God, you never think of going to a nissan dealer, they charge @ $75.00/hr. Make friends with the local garage. All the parts are either aftermarket or second hand at the local auto dismantlers. But one sure thing it's POS. Never buy another one.

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    Reviewed Dec. 4, 2014

    2005 Nissan Murano - Just noticed front grill wrinkled. Why?

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    Reviewed Dec. 4, 2014

    Mostly about the broken driver seat but the list goes on. Brakes squeak, sun visors won't stay in the middle, all the cup holder things broke. So the seat....quoted the 1400 bucks and researched and found the part can be bought from Amazon for 90 bucks and it took me a little over 2 hours to fix. Talked to the CS at Nissan and he said the recommended repair at the dealer was the whole lower part of the seat. It was not the whole lower part of the seat, it was only the poorly made bracket. Anyway.....won't be buying Nissan products again.

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    Reviewed Dec. 2, 2014

    I don't understand the most recent post regarding the gentleman who has a Nissan Murano and says he keeps having problems with it. This is my second Murano and I will NEVER buy anything else. My son has a Sentra and my daughter an Altima. I don't get it.

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    Customer ServicePriceReliability

    Reviewed Nov. 25, 2014

    I have owned two Nissan Muranos: 1) 2003, SE. Transfer case failed at 140K km. Very high oil consumption starting at 120K km Control arms were standard maintenance. 2) 2007, SE. Transfer case failed at 114K km. Both control arms failed as well. Do yourself a favor and AVOID NISSAN!!!!

    DEC. 24, 2014 UPDATE: While without a doubt some people have had and will continue to have great experience with Nissan - my experience over the past decade was a nightmare. I owned a Nissan in the mid 90's and I was pushing 300K km without any issues, hence I decided to purchase another one in early 2000's. I put 80K km on my first Murano and spent $10K on repairs. My second one - 48K km - cost of repairs: $3K

    The most unreliable and costly is the AWD system and people should be aware of Nissan's poor quality and flawed design. Nissan will not assume any responsibility for this and YOU will have to pay if you want your Murano to be drivable. The only answer you get is: “Sorry, it's out of warranty” if it's past the warranty period. The assumption is that this expensive vehicle is disposable as soon as warranty ends.

    When I called repair shops asking for the AWD transfer case repair quote, I was getting this answer: some people decided to scrap their Muranos because of the high cost of the repair and low probability that it will last. A lot of people expect to keep their cars past the warranty period. Please be aware that based on my experience with not one but two Muranos, your chances of keeping a Murano without major problems are very low and will very likely prove to be uneconomical. Please be rational in your choices.

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    Reviewed Nov. 23, 2014

    I've been having problem with my 2004 Nissan Murano for about 5 years - the accelerator not working. When I stop for a traffic light the SUV, I take off, the accelerator doesn't work. I have to pump the pedal and then it take off. Last year I was almost kill.

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    PriceStaff

    Reviewed Nov. 21, 2014

    April 2011, I bought a 2005 Murano w/ 68k mileage. In July 2011 I took it to a Nissan dealer for noises, driving terribly. I had gone to the Nissan's consumer website and it had outstanding recalls. Recalls fixed and $1k replacement of AC compressor. That was the start. Over the years I've replaced tires, motor mounts, wheel bearings, control arms, the battery (and it still fails to start randomly). Regular oil changes. Continues to drive like crap and noise persisted. Everything I replaced was liked a patch job, got better but never fixed the initial noise I complained about.The driver's seat frame is falling apart. The visor refuses to stay up. The phone charger keeps falling out of it's compartment. It's not charging my phone anymore. The CD skips while driving.The motor on the sunroof I think has gone. It'll stop an inch short of completely closing. When I back up and brake, it sounds like I hit something but there's nothing back there. I finally found an honest mechanic who told me my car drives like **. The transmission is failing, the wheel bearing probably needs to be replaced too. But that transmission is failing. Printed me out the extended warranty that Nissan issued for the transmission and sent me to a Nissan dealership with $0 charge.

    I was ANGRY, why haven't I heard of this manufacturer's warranty in the 3 years I've been trying to solve this riddle of a car? I'm still under warranty. I took it to the Nissan dealer- they replaced 2 seals a quart of transmission oil. They had it from Monday night and I picked it up Thursday night. 3 days for a seal and a quart of oil? I took it to my other mechanic that very night I left the dealership. Per mechanic it still drives like **, they didn't drive it very hard. I wonder why they won't replace the transmission? The dealer gets paid for it. I probably got a lazy tech. The noises are still coming from the transmission. He printed Nissan's extended warranty again a write-up of where the vehicle was not performing as it should and told me to try another Nissan dealer. I drove it to another Nissan dealer and it died in service. Literally I parked it, turned off the ignition. The service adviser came out to take a look at it and it wouldn't start. I'll be calling later this afternoon on the status of my 2005 Nissan Murano.

    I'm sitting here in tears, my sisters coming to drop me off for work. I have about $7,900 left on the loan and I've tallied all of the repair work I've done and I should have had this car paid off by now. It's probably not worth what it could be. And I would hate for anyone out there to have this vehicle. I'm giving myself 4 months to knock out the rest of the loan- Feb 2015 and move on with my life. I just needed it to last until then.

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    Reviewed Nov. 3, 2014

    My Murano 2009 jerks and stops on speed usually after a traffic hold up. If I wait for 2 minutes it starts again, if I park for long it works normally again, until another hold up. At times produces pop sound, jerks and stops.

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    Staff

    Reviewed Nov. 1, 2014

    I only wish I had seen these kinds of reviews before purchasing my 2006 Murano. I purchased the car in 2007 with 27k and currently I only have 66k on the car. The front driver's seat is broken and leans to one side (quoted $1500.00 and have read this has been a common occurrence). Have replaced both front power window motors ($800.00). Have replaced power steering pump and main hose ($650.00). I was just told control arms (right and left) in the front are bad (top and bottom-$1400.00). This was an 'upgrade' from a 1994 Honda Accord with 167k miles that had none of these issues, and again I will point out my Murano has only 66k miles on it! I will never purchase Nissan again!

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    Reviewed Oct. 31, 2014

    This is a common problem that WILL happen with EVERY 2003-2007 Murano. While sitting in the vehicle, the seat broke and dropped to the back-left rear. $2000 repair. NOT recalled by Nissan. SAFETY ISSUE. This problem is all over the internet. Nissan needs to be held accountable. I will not buy another Nissan since they don't care about customer safety.

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    Customer ServicePrice

    Reviewed Oct. 29, 2014

    I own a 2007 Nissan Murano SL all wheel drive. It has 62000 miles. I did maintenance every 3000 miles. The past year the car has been costing me in repairs thousands. The most recent incident of the transfer kid defaulting on me, Nissan asking close to four thousand dollars to repair it. Just a month ago my alternator went. I don't think a car with such low miles being so well maintain should have so much problems. Nissan give me a list of $8000 worth of repairs. The Blue Book value is only 12 thousand dollars. Trying to talk to the local Nissan dealers is like talking to the four walls. They are not out help you, only to suck money out of you with zero customer service. Shame on Nissan for such service and such junkie cars.

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    Staff

    Reviewed Oct. 22, 2014

    "What happened and what were the consequences." Seems as the main focus of this site are complaints.. Had a few experience with Nissan vehicles before, never had a problem. Around 100k miles on the Murano and have had absolutely no complaints, really great car. I also am an aggressive driver and really tend to push the car, not much of "grandma behind the wheel." No complaints here.

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    Customer ServiceStaff

    Reviewed Oct. 17, 2014

    We bought a brand new 2014 Nissan Murano from Nissan dealership. After driving off the lot from the purchase the passenger side belt kept locking up!! Every time I'd move it would lock up. I'd reach for my water or my purse, or move to adjust the seat.... the belt locks up. I am totally disgusted that a company would sell such an expensive vehicle with a seat belt that is supposed to keep you safe and it's actually a hazard!! I have to literally remove my belt to reach my purse that is on the floor!!! How SAFE is that??? I called the dealership and the service person said it's just a design flaw. And then, he laughed. He said they could replace the seat belt but they've done that many times before and it never helps. So, we replaced it and it does not help. We tell everyone not to buy Nissan.

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    Reviewed Oct. 13, 2014

    2009 Murano - Everything was good until now. I'm at only 80,000 miles and just found out I have a cracked transfer case. I just read all the other complaints and am getting worried what may go next.

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    Reliability

    Reviewed Sept. 23, 2014

    My 2005 Nissan Murano Sl has been in the shop for repairs since I purchased the car...I thought I was buying a dependable car but this Nissan is nothing but unreliable. I won't be buying another Nissan.

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    Reviewed Sept. 21, 2014

    2 years ago I purchased a 2006 Nissan Murano S with 85,000 miles and it drove like a dream. Now 2 years later in 2014 I am experiencing an extremely loud noise that sounds like it is coming from under the engine since I no one I have taken it to. Can visibly see a leak or damage to the exhaust? When I drive it down hills the RPM's rev high and the car seems to slow down.

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    Reviewed Sept. 19, 2014

    I have spoken to many Murano owners to find they have also had seat brackets break. Nissan is not issuing a recall or just providing the part to the many that have had this issue. I am researching where to buy a salvaged one. I will not buy another Nissan because they do not stand behind their product. Sad really.

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    Customer Service

    Reviewed Sept. 13, 2014

    I purchased a new 2014 Nissan Murano with cloth seats. Only after a week I noticed lower back pain only while driving this car. I contacted Nissan manufacturer to complain and ask for resolution. Charlie called me back with an investigation number and a few days later he called again offering me a VPP discount for a different Nissan vehicle. Come to find out the VPP is for a $1000.00 discount on a NEW car. WOW, this does not cure my problem...

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    Reviewed Sept. 11, 2014

    I was charged twice for the same repair within seven months - the extended warranty on the CVT was useless as was the 12 month/12000 mile parts and labor warranty. NEVER AGAIN NISSAN.

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    Reviewed Sept. 4, 2014

    I was just informed my 2005 Murano has a cracked transfer case and my mechanic says it will cost $3500 to $4000 to replace. I have been maintaining the car as the manual states since I bought it in 2007. It currently has 82,000 miles on it. I am extremely disappointed in Nissan as I have had several problems with the car and lately it seems I have been bleeding cash to get things fixed. I will never purchase another Nissan product and will tell everyone I know not to do so either. A cracked transfer case should not be happening. I own a 1998 Ford Explorer that runs like a top and has never had the major problems of my much younger Nissan Murano. Nissan, I am ashamed of you.

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    Reviewed Aug. 24, 2014

    My 2013 Murano has only 12,000 miles, and my sunroof exploded while on the highway. It exploded outward and was not hit by anything. It was under warranty and replaced by Nissan, but it was so scary. I'm trying to decide whether or not to keep the car. Has anyone heard of this happening?

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    Punctuality & Speed

    Reviewed Aug. 21, 2014

    Brakes suddenly became soft during a normal drive. Braking effectiveness severely reduced stopping distance became noticeably extended even at speeds less than 5mph. I had to depress pedal all the way for car to begin to slow. There were no warning lights. Car was taken to Nissan service center 75k service + brakes fluid flush performed. Problem returned 1 week later. Researched online and found similar cases. Some mentioned abs. I performed the following actions to verify. With car powered off brakes were ok. Pedal DID not touch the floor when fully depressed.

    Immediately after powering car brakes became extremely soft; again pedal was able to touch the floor. Turned off car, disconnected battery and removed abs fuse for 10 min. Brakes still ok. Connected battery brakes still ok. Powered on car brakes still ok. Abs and tire warning lights were on. 1 mile test drive and brakes were still ok. Powered off car, reinserted abs fuse. Brakes were ok after powering on car. All abs and tire warning lights went away. (Original owner/0 accidents/All scheduled maintenance performed by Nissan.)

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    Customer ServicePriceReliability

    Reviewed Aug. 20, 2014

    Quite honestly I am scared to drive this vehicle. I could do with your help especially anyone based in the UK. Please read on and things will become clear. You might or mightn't be aware that Nissan UK will not honor any sort of extended warranty on ANY Muranos in the UK. Apparently they are completely different cars. Lol. So I am now compiling information to make Nissan honor the repairs on defective parts, as they have in the USA/Canada. You might know about all the TSBs issued in the US, well not here. According to Nissan UK, Muranos will not suffer the same issues. I have to replace my Fuel damper. I have a wobbly seat, and I have a rattle from the rear end. These must be completely different problems to those found in the US versions? Ha ha, I have found many, many a Murano (05- 07) in the breakers yard here which on first appearance looks perfect. Guess why they are there!! In the UK, the Murano is NOT a common car therefore the issues regarding manufacture defective parts are not common knowledge here.

    I recently bought a late 2005 Murano with 95,000 miles on the clock. I wouldn't call it expensive here in the UK due to the price of fuel, £3600.00. I had read a little about the CVT gearbox issues, but didn't realize at the time quite how common the issue was. So decided on balance from what I knew it was worth buying after the transfer case and CVT was showing no signs of leaking nor abnormal behavior. Didn't think to check the Oil Cooler as some of you will know from an earlier post. £1300.00 later, we are back on the road! I was very lucky to have stopped to stretch my back on a journey otherwise the oil cooler spewing CVT oil out wouldn't have been spotted and the results would have been catastrophic. I also had in the back of my mind if something went wrong surely a major manufacturer couldn't possibly have denied responsibility for the issues being found in Muranos in the UK & Globally due to them basically admitting it with extending the warranty in one market place. (US/Canada) although this was done due to class action lawsuits being compiled.

    I have since found on the Net that Nissan have had many issues with oil coolers popping and wrecking the transmission as there are no signs until it's too late. I also believe this isn't restricted to the Murano but many other Nissan models including some produced as late as 2009. So is this a ticking time bomb for other owners? Reading a few Cash Cow forums. They are experiencing CVT issues now, and once again here in the UK, Nissan claim there are no issues, but again have extended the warranty over the pond due to potential class action lawsuits!

    Question is, between you masterminds can you point me or add any evidence to back up my case against Nissan UK? To have equal rights to yourselves. Do you know or have heard of anyone from the UK or other markets outside of the US/Canada being successful in claiming for the CVT from Nissan? Outside of the standard warranty 3 years I think here in the UK.

    Again I believe the oil cooler and some related parts were also extended in your market firstly to 8 years then Nissan added a further 2 years making 10 in total. Can you confirm this? Do you know of any early first generation Murano, that has NOT had the CVT fail? On replacement of CVT by Nissan is it a modified part, that replaces the original failed part? Any information would be appreciated on this as I am going to approach the BBC and their consumer program Watchdog, and other media outlets. Nissan have managed to keep this very, very quite here in the UK so far at the expense of their customers. I feel regardless of time scale, if a manufacturer produces a defective or substandard part in a vehicle and knowingly hides the fact it should be made to replace or if possible offer a repair should the part fail in the future.

    Again as this is affecting Qashqai models which have been a Major success story here, how long until unsuspecting buyers purchasing used models are stung? I have heard of two stories one with a Qashqai, bought used 29000 miles on it bought from Nissan dealer. CVT went pop at 3 years and 3 months old, and Nissan wouldn't at first pay anything towards the repair but then offered 75%. Another case involved a Navara truck. It was 3 years 9 months old. CVT went pop. Nissan told customer, "Sorry. No Help here. You're on your own, matey."

    Called 4 breakers/Dismantlers here in the UK who specialize in Nissan. Between the 4 of them, they have broken 12 Murano Z50s in the previous 12-18 months. 11 out of the 12 were due to transmission failures! That's 90% in my book. No problem with CVT box here in the UK then Nissan!! The breakers told me they get inundated with people calling to see if the CVT is available. This gives me an idea I think I am going to advertise a CVT box on eBay. That way I will get lots of calls from Murano owners up ** creek and I can then get their information to also present to Nissan! Is this Evil or an Evil Genius? I think the latter to be honest.

    So I have stumbled across one Z50 that had the CVT replaced, box went pop. Owner contacted Nissan. They said in ya bike Jack. However it turned out Jack's friend was a important member of the Autocar magazine here in the UK. Jack's friend contacted Nissan on his behalf and informed them he knew about the extended warranty in the States and he will consider writing a story in relation to this matter and publishing it! Nissan quickly contacted Jack to say, "Sorry our mistake. Of course we will fix your Murano Foc." Interesting hey.

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    Reviewed Aug. 5, 2014

    We purchased a new Nissan Murano SL in 2009. We've owned the vehicle for 5 years now and the following problems currently exist with our car: Two broken motor mounts, AC compressor is not working, Header gasket needs to be changed, Suspension is bad, Wheel alignment is off.

    All these things went wrong as soon as the warranty ran out - within three years. We would have done better if we bought a used vehicle. Incredible!! Don't buy Nissan - you'll regret it!! I do. We bought this car new so that we wouldn't have to deal with issues... Ya right!! I have googled user experience, and mostly all the Muranos have the same issues!! This is a ripoff - these vehicles need to be recalled!!!!!

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    Reviewed July 30, 2014

    Beside oil consumption and the low oil light not warning you. The front windows has a mind of their own. Whenever they want, they will open on their own. I'm sorry I bought this car.

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    Customer ServiceStaff

    Reviewed July 15, 2014

    My 2004 Murano has 141,000 miles and have discovered this summer (on a hot day which required AC for the first time this year) that the accelerator fails and the speedometer no longer functions. Engine Service light, ABS, parking brake, TCS lights all come on. This occurs after driving ~ 15mins. Here's the thing, after the car has been sitting and has time to cool, the Speedo comes back and the only thing that remains on is the Engine Service light. This appears to be caused by heat. I have tried turning up the heat to 27 degrees Celsius thinking this would allow the cooling mechanism to disperse some of the system heat going through the engine, to no avail.

    I've read that the ECM ground terminal could need cleaning. When I took her in the dealer said $104 to diagnose. I said fine. He came back in a couple of hours and said I had 16 codes in my ECM and he would need to charge me $312 more for an additional 3 hours of diagnosis. I laughed, and asked if I was hearing correctly, "So you're telling me I got to pay you $400 for you to tell me what's wrong with my car"? "Yes was the reply". "Don't you think this is gouging at the criminal level"? He did not reply to the question directly. I asked him to just clean the ECM ground relay as per the service bulletin. Next day he reported that they could not reach it as it had seized, but cleaned as best they could around it. I guess they were afraid to break a rusted nut. After clearing the engine codes, the vehicle continues with the original behavior. Service Engine light is always on now. I'm done with Nissans. You should avoid them too. I foresee this company going into bankruptcy once word spreads of how poorly made their vehicles are. I thought this was a high end premium car. It's a dog in a fancy dress.

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    Reviewed July 9, 2014

    I have a 2012 Nissan Murano still in warranty. There is a persistent rattle in the rear tailgate on bumps and under torsion. The dealer refuses to correct. Anyone else having this problem? Does Nissan have a grievance program? Can I file suit in small claims court?

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    Price

    Reviewed July 5, 2014

    I am a mechanic and an owner of a 2006 Nissan Murano SL. Some good solutions that I have found with this piece of junk.

    - If the driver's side seat frame breaks, take it apart and get it welded.
    - If you notice a clunking noise when you hit a bump, replace your lower control arm which includes the lower ball joint and replace both sides. Once you take it apart, you'll see why. The rubber that connects the control arm to the mount cracks.
    - Had my alternator replaced at 260,000 km and broke down again after 200 km.
    - My fuel gauge reads 0 when the tank reaches less than half, haven't fix that one yet.

    - Sounds like my tranny is about to go. CVT is garbage and they haven't fix the problems yet and it cost 30 dollars a liter for a CVT fluid.

    Nissan makes great looking cars, but mechanically not so much great. I have a Honda Civic with 500,000 KM and still going. Never a Nissan again!

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    Price

    Reviewed June 25, 2014

    09 Nissan Murano - My transfer case & head gaskets were leaking at 40k miles. Nissan replaced them under warranty. But my car still smells of antifreeze everytime I get home from work (after about a 40 min drive). Everytime I take it in they say it's fine. Now last time I took it in for oil change, they broke the hood cable. At least they must have because I don't normally open hood. I also can't use the auxiliary power without the car started or the battery dies. We were out camping & my daughter tried to charge her cell without the car running, drained the battery & couldn't get the hood open. Now that was fun.

    Finally got it open by breaking the front part of grill out. After I had 2 mechanics looking at it who couldn't get it open. Took jump right away. Off we left. Took the battery in to have checked & it's fine, so what's this about?? I've also owned an 04 Maxima which the tranny went out at 60k & cost me 4k to fix. I will NEVER buy another Nissan. Cannot wait to unload this POS. Not looking forward to the loss I'll take though.

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    Reviewed June 22, 2014

    I, too, have a 2011 Nissan Murano Convertible. I am now 3 tops down, window regulators, motors, passenger seat - on number 3, electrical harness, computer, ignition and more.... I would love to speak to other owners with issues. Despite requests to replace the vehicle since I bought it, Nissan would not do and this has been an absolute nightmare for me. I have been told by my own dealer to sue the manufacturer and that may be where I am at. Disappointed and frustrated. Would love feedback from other owners.

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    Reviewed June 17, 2014

    Serious anti-freeze leak. Piston leaks. Not Good @ only 89,000 miles.

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    Reviewed June 17, 2014

    Just like most people here, my 04 Murano has been an egg shell, and I've own 2 previous Nissan Maxima in the past that have been bullet proof so I said to myself why not. Bought the car in 06 with 44000 miles on it over an ACURA MDX and till this date worse mistake in my life. And in the first week, the axle went out and that was only the beginning of my problems over the 8 years I've owned this car. Lower control arms stinks, alternator went out, the transmission went out at 95000 miles, pinion & rack and the steering pump went bad, the transfer case went bad, the front differential bad, gas pump went bad, the AC/cooling fans went bad. At 114000 miles now, the lower control arms has to be change for the 8th time and this car has shut down on me 3 times on the highway leaving me and my family stranded and I'm just hoping the transmission holds for a while longer till I get rid of this car. The amount of work that goes in this car every year since I owned it is ridiculous. If you are in the market for a family car, "DON'T PURCHASE A NISSAN MURANO" because it's the equivalent of having 3 extra kids in your house that constantly needs stuff.

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    Reviewed June 12, 2014

    My girlfriend's car burns almost all the oil every 3000 miles, two oil changes it took out a total of 4.3 quarts. Now it has an electrical issue too where it won't start at all sometimes. Then you wait and it starts sometimes... I told her not to buy this car, the used car salesman on rt 9 in southboro is a pos.

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    Customer Service

    Reviewed June 12, 2014

    I bought my 2006 Nissan Murano in 2010. It only had 16000 miles on it, always kept up with oil changes, checkups, etc. At 70000 miles, I replaced the belt as they had told me to do at the Nissan dealer. 2 weeks ago, I started hearing a rattling sound, going about 25 miles an hour. It would turn into a roaring, zooming sound as I went faster. Took it to a local mechanic, 3 guys drove the car, didn't hear anything, it was a very subtle sound. One guy said it could be the transmission. Took it to another mechanic. They told me it was the engine mount that needed to be replaced, at $450.00, so I did that, drove out of there, and still heard the same rattling sound. I finally went to the Nissan dealer, and they said, the transmission needed to be rebuild for a whopping $6500.00, so I told them I was going to burn the car.

    At 77000 miles, a transmission should not take a dump! I drive normal, not like a grandma, but decent. The strange thing is that the dealer said he could probably get some extended warranty on this car, and it would get fixed for free! 2 days went by and he called, to tell me that this problem would get fixed at no charge, even the diagnostics charge would be waived. I felt like winning the lottery, and then started wondering why. So I started reading up on some problems, that other people are having, and I think I understand now, that this is a big problem and they don't want to deal with recalls and push the panic button. I also have an oil leak, the seals have to be replaced, which is another common thing, after 8 years in the heat.

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    Customer Service

    Reviewed June 11, 2014

    Replaced Rear Differential, New Transfer Case, Control Arms, Alternator (twice in less than 2 weeks), Air conditioner and the list continues to grow. The driver seat is broken and now I have an engine oil light on. Contacted Nissan Headquarters and rude cannot describe the response I received. I am completely financially drained. I owe $5K on my nightmare. Scared to drive it to work and it is my only means of transportation. Tried returning it to Nissan and they only wanted to give me $3k for it and tag on the balance to a new car. So basically they get the car back for free if that is my only escape from this nightmare. I don't trust any mechanic at this point. After getting it back from my last alternator replacement, now the car rattles and the oil light came on. The engine appears next to go. Not original owner and according to Nissan Headquarters, I don't qualify for anything. It's a cycle of hell.

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    Reviewed May 30, 2014

    I have had the same problem with my 2004 Nissan. I found out it was the motor mounts making that noise when I went over bumps. It's the rubber piece in the motor mount that was wearing out.. hope this helps you.

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    Customer ServiceCoverage

    Reviewed May 27, 2014

    I bought a 2012 Nissan Murano SV in February 2014 and it currently has 20,000 miles. The car sporadically slips into what feels like neutral while driving which is quite scary when on the highway or trying to pull out into fast moving traffic! It also began to hesitate when accelerating from being at a complete stop. While stopped on an incline the car felt as if it didn't have enough power to make it up the hill. I thought eventually the car would give in and start rolling back. Quite scary!

    And on top of that, I didn't have to press the brake pedal to start the car. It would start by just pressing the start button (it wasn't doing that when I bought it in February). So I called the Nissan Dealership and they were able to fix the start button issue but of course they couldn't figure out the other problem because as with most cars, when it is in the hands of the dealership, it fails to exhibit the problems that lead you to bring it in. Fortunately for me they kept it a couple days and lo and behold, they experienced the issue however they admitted not knowing what was causing it and that they would have to keep the car longer in order to diagnose the issue.

    It's been almost a week and my service manager calls with an update. Their suggestion to Nissan is to have my transmission replaced or repair the valve body assembly. Since it's under warranty both fixes are covered in my warranty. They are just waiting for Nissan to decide which route to take. It appears the loss of power is an existing problem with these vehicles and Nissan needs to have a recall or at the very least send a warning that there may be an issue with the transmission. All it takes is for the car to lose power at the wrong time and it can be fatal.

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    Reviewed May 14, 2014

    On my way to work on the interstate this morning driving 65 MPH while in the left lane during a rainstorm surrounded by semi trucks, my 2009 Nissan Murano lost acceleration. Thank goodness I was able to eventually merge right and on to the shoulder. I managed to make it to the dealer while my car surged forward intermittently and continued to lose acceleration. It's currently at the dealer whose initial diagnosis is that the thermostat was sticking. After reading about the same issues on forums, I'm very concerned that this is a much bigger issue. I have a road trip planned in two weeks and am concerned about driving this car. Has anyone received a diagnosis that actually resolved this issue?

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    Ease of Use

    Reviewed May 13, 2014

    Attached is a file showing my findings. Nissan wanted $684 for repair. It took me about an hour and no parts. Nissan has a water infiltration problem that is causing their door latch mechanism to rust, resulting in doors that will not open.

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    CoveragePunctuality & Speed

    Reviewed May 13, 2014

    This is not the first bad problem we have had with our 2007 Nissan Murano. Luckily, the last big problem was a factory defect and covered by Nissan. This one I am told will mean a new transmission. I am 61, do not beat my vehicle and have oil changes, tire rotations, etc. on a regular schedule. My mechanic called the Nissan dealer to see what part was needed to repair the leak and was told by Charlies in Augusta, Maine that it would mean replacing the transmission. Vehicle has 110,000 miles on it which should not be considered a lot when you can drive a Honda or Toyota for 300,000 and plus sometimes when maintained well. Will I own another Nissan??? Probably NOT.

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    Coverage

    Reviewed May 10, 2014

    I bought a new 2010 Nissan Murano which has proven to be a very disappointing purchase. I had the transmission replaced in July 2013 with 58K miles. Now, in May 2014 with 75K miles (only 18K miles with the new transmission), I am having the transmission replaced again! For this current repair I brought my vehicle in because the check engine light was on. The dealer told me that the timing cover needed to be replaced. Thus, I spent $3,000 to replace the timing cover (this did include changing belts and an oil change). The car was returned to me with the check engine light still on.

    I took the car back and then they informed me that I need a new transmission! While both transmission are covered under warranty, it is very disconcerting to know that I will have spent $40,000 on a vehicle and it is having these kind of problems before the car is even paid off! The car will be paid off in May 2015. I am extremely concerned that this car will continue to incur problems. I originally had thought to keep the car for many years after it was paid off. But it is now apparent that it would behoove me to get rid of the Nissan Murano as soon as possible. I will not be purchasing another Nissan!

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    Staff

    Reviewed May 2, 2014

    Last year my wife lost power in her 2011 Nissan Murano while getting off the highway. It was like once you took the power off the transmission it went into first and stayed there. Very frightening for my wife. She's got no power, no speed and everyone else coming off the highway is coming up behind her. We took it in and had it "fixed". Thing was now every once in a while we'll get the same thing pulling out. Seems like it wants to stay in first gear. Technicians can't find it so they won't fix anything.

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    Reviewed April 28, 2014

    2009 with 64K mileage. Last month the alternator died. A mechanic replace for me and it took 3 hours to get that damn thing out. Had to remove front part tire, housing, radiator + hose, front set of fan and air condition. What a design! Very unusual for an alternator die so fast. nvm. I brought to a nissan dealer for 60K maintenance and to check the noise (when cold) from the steering wheel when turning left and wheel alignment. I need to replaced the brakes and rotors and the L/R control arms due to crack. All for $2000.00 maint. incl. Problem with steering noise not solved as they claimed that from the control arms and a missing bolt from the alternator causing. I told them the problem exist since I bought it new and the other dealer cannot fixed it. So I had to warm up the car for 4 min before driving for all this years. Now I got to go back again to see what this new dealer says. Is it true that the power steering fluid must be in the MIN level?

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    CoveragePrice

    Reviewed April 23, 2014

    Noticed a leak on the transfer case of my 2010 Nissan Murano with CVT transmission. Contacted Nissan who gave me a case number and dealer in area to contact. After inspection I was told that the Transfer case is not part of the extended warranty by Nissan. Replacing the transfer case will cost about $4000 and resealing it with a new seal (cost of seal about $10) will run approximately $1400. We just bought this vehicle in December 2013 from a dealer with an extended warranty that apparently also does not cover replacing the oil seal.

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    CoveragePrice

    Reviewed April 20, 2014

    Brought by 09-10 Nissan Murano in for an oil change and was surprised to learn: 1. Transfer Case is Leaking (Quoted: $2800.00 to repair). 2. Head Gasket is leaking Antifreeze (Quoted $2500) - was told this could lead to total engine failure and could incur a cost of $8K-$10K to replace engine if not taken care of. Neither are covered under the 60,000 mile power train warranty (I am at 75,000 miles and 4 years). This is unacceptable. $5,100.00 dollars in repairs on a car that cost almost $40K and is only 4 years old. Both are well known issues according to the dealer mechanics. I say we file a class action lawsuit to get this resolved. If you have the same issues I suggest you document it here so that we can get some attorney to help us get back at these profit monger greedy company ripping us off. Although I have owned a 00' Xterrr, 04' Maxima, and now a 10' Murano, I will say this issue means I will NEVER buy Nissan again. Complete BS!

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    Reviewed April 19, 2014

    I purchased a used 2004 Murano in August 2013. I really liked the car and was so happy to have it, thinking I had got such a good deal for a car with so many extras: heated leather seat, sunroof, premium stereo system, and so much room inside. I work with disabled people, so transportation safety is most important, and I expressed this to the salesman. Three weeks after owning the car, it started hesitating on acceleration, several times turning in intersections in front of oncoming cars! I took it to the Nissan Dealer in town, and explained what it was doing. They drove it and of course it didn't do it. I was told they would have to have it do it, in order to know what it was. Well unfortunately it is very sporadic when it does it, so I have never been able to get it fixed.

    Now I have noticed a very loud clunking sound from the front end on the driver’s side when I go over a bump. My son said I needed struts. Again I took it into the Nissan dealer, and I was told they couldn't find anything wrong, and I didn't need struts. It's still making the loud clunking noise! I too am very disappointed, and after reading all these blogs am actually scared to drive the car, never mind transport disabled people in it. I have owned many non-Nissan cars in my lifetime and have never been afraid to drive them. I also feel a class action suit needs to be filed regarding the safety issues with these cars. I now realize looks can be deceiving... maybe that's why these cars have all the bells and whistles.

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    Price

    Reviewed April 10, 2014

    I leased a brand new Murano Convertible in 2011. At 6 months, the roof jammed open and couldn't get the trunk opened. The dealer ordered a part which didn't solve the problem, so they had to order a new roof. Within the following year, that roof malfunctioned again and had to be replaced. So now you have a brand new car that is on its 3rd roof. I obviously haven't been opening this roof because it hasn't been convertible weather since this installation, so don't know yet if it will jam.

    Adding to the roof issues, there has been loud dashboard and roof creaking noises while you drive, tires that got a rejection sticker after only 22,000 miles and misc. other issues. The only thing Nissan Consumer Affairs offered was 1 month lease payment. I'm paying $567/mo for a car with all these problems and Nissan is useless. I was told that each roof replacement cost $15,000 each. 2 roofs cost almost as much as the car and they won't replace the car.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 31, 2014

    We leased our 2010 Murano SL in 2010 thinking this would be a quality vehicle. Having never owned a Nissan, we assumed it would give us no issues. It is a nice looking Japanese vehicle and is pricey. This thing is an absolute piece of garbage. I have owned plenty of vehicles including 10-year-old Pontiacs that have given us less trouble. First the FM Radio became very staticky and the antenna/assembly had to be replaced. Weeks later, I discovered several dents in the roof by the new antenna which I can only assume a mechanic did while replacing the antenna. Dealer assumed no responsibility.

    Then came the Ball Bearings. So far in 3 years we have replaced 3. We have also replaced both the left and right front control arms. The vehicle's suspension has never been right since and still makes creaks and noises on occasion. Each time we go to the dealership, they never have the parts on hand and we have to make a second appointment. We've spent more time going to work in the courtesy van, than in our Murano in the past 3 years.

    Sometimes on cold days, the car just plain won't start. Not sure what this is and can't diagnose it, because the car magically starts a few minutes later. Catalytic converter makes a strange sound when driving on highway sometimes. We pull over and magically noise goes away. MPG on this thing is also something to be admired. Do not believe Nissan's reports. They only work if you put it in neutral and let it coast down a hill. For regular driving, it gets the equivalent MPG of a Hummer H2.

    After 2 years of owning this thing, my wife had some shirts hanging in the back driver's side door window. I noticed I could see them very plainly, walked over to the other back door which was tinted like the rest of the back windows. The Driver's side was not tinted!!!! Took it to dealer, they said it must have been a mistake from the factory and they installed a SV window in an SL vehicle. JUNK!!!!

    The shocks for both the hood and rear hatch keep blowing out and have to be replaced. We've replaced them all and they are all gone again. Safe to say, I've struck my head a few times when the rear hatch falls behind me. Electrical fuses blow out continuously and of course aren't standard off the shelf fuses and you have to buy them from Nissan. Same can be said for the wiper blades. Brakes have been replaced twice and the rear are again in need of replacement. The power auto window down on the front doesn't work from time to time and has to be reset. CD player makes funky noises constantly. The steering wheel doesn't lock. You can turn the wheel all the way around when she is parked and turned off.

    To make matters worse, the dealer who we thought were sympathetic told us they could try to get us out of our lease and into a new vehicle. When I crunched their numbers, we discovered they were building in the remainder of the 'lease owing' into the new vehicle without telling us. They admitted to it and said it was a "mistake". We have also tried to trade it a couple times and the most any dealership will give us for it is $13000!!!! It was $40000 only 3 years ago and has only 70000km (43000miles) on it.

    I cannot wait for the lease on this craptacular POS to be over so we can go purchase something more reliable from another car brand. If I win the lottery before that period I will personally take this to the dealership and take a sledge hammer to it.

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    Reviewed March 28, 2014

    The car started having problems with accelerating and then one day it started making loud noises and completely broke down. Transfer case gave up.... 4000$ out of my pocket!

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    Reviewed March 24, 2014

    I purchased 2006 Murano thinking I was buying reliability... Ex-Altima owner had no problems with it, got (totaled) and decided to go for Murano. My Murano was purchased with 49,000 miles. Since purchased my cruise control flashes and won't stay on cruise mode. My dash flashes with a bright red air bag light, also have replace a blower relay for the fan and hose for power steering. At only 68,000, my gas gauge is acting up, goes up, goes down. Sounds like I'm into more problems. I will be replacing ball joints or something in the suspension because my Murano sails like an old wreck boat. Forgot to mention my window motor gave up last week. It's so annoying can't do the drive-thru. Also it be helpful if anyone can help on recalls.

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    Staff

    Reviewed March 19, 2014

    07 Nissan murano - Front right and left control arms replaced, still having noise when I accelerate. Now they say I need motor mount. Some kind of problem in the rear not sure, said never seen this problem before. The driver's seat leather from stress sliding in and out has several cracks and rips. I'm 60 years old 115 pounds, car has 65,000 miles. This car has not been driving hard, still looks brand new. The quality of material Nissan use are cheap, they won't stand behind their product. All they want to do is sell and never be responsible. Their excuses is "We never had any problems like yours." I owe 2 Nissans, I'll never own neither!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2014

    I too purchased my 2004 Nissan Murano and was happy, but for a very short while. This car has been the worst nightmare ever! I took it in at 115k miles and complained about my transmission driving weird. My car was slipping and the RPM was going high when I was only going about 20 MPH. I took it to the Dealership Clovis Nissan when I was supposed to. They said they checked all the fluids and did a nine point inspection each time I brought it in for an oil change. First thing the alternator had to be replaced because of the recall, then I had an oil leak, the o-rings were messed up... They replaced them but I had to have them fixed again and again. Then I caught them charging 224.00 for a 23.00 left transmission hose.

    When I caught them, they then charged the correct amount, but how can you trust Nissan???? I had complained about the trouble I was feeling from the transmission while it was still under warranty, but Clovis of Nissan dealership never said anything was wrong. They said I needed transmission hoses three times and said that I needed to flush the transmission. Well, now I was told that my transmission needs to be replaced at the cost of 4000.00, and not only the transmission but both left and right lower control arms need to be replaced also at the cost of 900 plus. My car seat will break soon, I have had trouble with it on and off since the day I purchased the vehicle. The driver's visor was already off when I purchased the car... and the CD player has never worked right from day one. It seems that My car has all the same problems with the transmission as tens of thousands of people who have had the bad fortune of purchasing a Nissan.

    I do not understand why all of us who have had these issues cannot get a class action law suit against Nissan.... I do not understand how Nissan gets away with what they have manufactured and sold, knowing that these issues can cause accidents and loss of life or injuries. I will NEVER EVER purchase a Nissan again. And I will let everyone I know that Nissan is not a safe or customer service Manufacturer. It was also told by me that if a Nissan dealership wants to charge me 225.00 for a 23.00 part that it is perfectly ok. I am going to file a complaint with the BBB and if anyone who is reading all these complaints knows where else I can write or contact some place to file a formal complaint... please post it.

    Nissan should not be getting away with making all this money off the pain and suffering of those who trusted them. Maybe they put these faulty parts in their vehicles on purpose. I bet they have made millions just off the transmissions that have had to be replaced. It's SICKENING that they are getting away with it.

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    CoveragePrice

    Reviewed March 15, 2014

    I purchased a used 2007 Nissan Murano. I love the vehicle but two weeks after getting the car, my service engine light came on. Then in just a few days, it went back off. This continued off and on for months, each time staying on longer and staying off longer. I got a diagnostic scanner to find I have error code in bank 1 converter. I surprising had to add 1 qt. of oil after 2 months of owning the vehicle. When I went to change my oil at the 1st 3500 miles (since I got the car). Everything went good until the next morning when there was a puddle of oil under the car. Finding out that the oil filter mounting bracket was broken at the back, requiring a major repair, Both of those can be considered regular maintenance items, sure. Now here is a list of the other issues I am encountering, like so many others. Why are they not listed as recalls since there are so many consumers having the same issues?

    Did not drive my car for 5 days to find windshield cracked all the way across. $100 deductible - then find out it could have been covered under warranty for stress crack. Why didn't the insurance or glass company know this when I filed my claim? Tire sensor indicator out and keep getting warning that all tires are low when they are not. My gas mileage went from 23.8 to 17 overnight. My navigation/control center panel falls down, but nothing is broken that holds it in place. Passenger lock keeps locking on its own, the driver's side inside is always in locked position now and all the doors occasionally lock on their own. The rear seat belt does not work - I see now that there is a recall on this one.

    There is a knocking noise in front end when going downhill or on bumpy roads. The headlight plastic covers are have a million tiny little cracks reducing illumination making it hard to see. The retaining rings around the fog lights are too small for the hole the lights are in, so they keep working their way out, luckily I haven't lost them yet. This year the silver fake coating on the grill has bubbled up and looks horrible. It will peel eventually. I just had to have my muffler welded back on, it rusted and broke right at the weld going to the tailpipe. THIS IS THE BEST ONE. Pulling out from a stoplight, when I accelerated, THE DRIVER'S SEAT BROKE AND I FELL INTO THE BACK SEAT WHILE I WAS DRIVING.

    I LOOKED IT UP ON NISSAN'S WEBSITE - There have been thousands of reports for this same thing but it is only a service bulletin, repaired at the customer's expense BECAUSE THERE HAVE NOT BEEN ENOUGH SERIOUS INJURIES YET TO MAKE IT A RECALL. Let's get real here, they made the alternator wire a recall because it could stall the vehicle and cause a collision.

    IS NOT HAVING THE DRIVER AND THE DRIVER'S SEAT IN A DIFFERENT LOCATION, OTHER THAN IN FRONT OF THE STEERING WHEEL AND PEDALS WHILE THEY ARE DRIVING, LIKELY TO CAUSE A COLLISION????? How many people getting hurt or killed does it take for the government to make this a MANDATORY RECALL???? If the road had been slick or someone had been behind me, it could have been catastrophic. There is so many things wrong with this not being made a recall.

    THEY RECALL THE SEAT BELTS NOT WORKING, BUT NOT A DRIVER'S SEAT BREAKING WITHOUT NOTICE? WHAT ARE THEY THINKING??? Don't get me wrong, handling wise this is the best and safest vehicle I have ever driven on any kind of road condition. I love this car. The manufacturer needs to stand good for more than they have. These vehicles are not cheap and they have made a ton of money selling them, they need to help the consumer cover the expenses on some of the repairs. These things have not just happened to only a few of these vehicles.

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    Installation & Setup

    Reviewed Jan. 20, 2014

    Twice in 9 years the car has simply stopped in the middle of a highway, no warning, nothing. It just instantly shuts down. If I had been on a major highway with lots of traffic I would not have been able to avoid an accident. Both times the alternator and of course Nissan says it's because of the wrong alternator installed. Well because I bought it new, did they not install the original one????

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    Reviewed Jan. 4, 2014

    Just had to replace all door lock motors for $2000. Only have 74,000 miles on the car. The day after I paid that bill, the motor on the passenger window went out. I've never had so many electrical issues with any car I've owned. Disappointing.

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    CoveragePriceReliability

    Reviewed Nov. 30, 2013

    I am the original owner a 2004 SE base model Murano with 142,000 miles. First off, I love my car and it has only left me stranded once and has performed very well. It's still fun to drive though I don't drive it like I did when it was newer. I've learned a lot about my car and would probably think twice about buying it again due to all of the problems that are documented. It's pricey to fix and it has a lot of cheap parts but what car doesn't? Here's what's gone wrong with mine.

    I've gone through 4 motor mounts (defective design), a set of axle seals; a main engine seal; valve cover gaskets (was lucky and "only" paid $1250, dealer wanted $2700...ouch!); the front end rattles and squeaks but is more annoying than serious; CV boots and some minor suspension parts, passenger-side window has a glitch and doesn't always close all the way but there's an easy work around (Computer - $150 to fix). There's a computer glitch with the accelerator when stuck in traffic and hot, there's a delay in acceleration which led to its only towing experience.

    Replaced the alternator but found out later that it's a problem with the computer and simply restarting the engine solves it (I don't drive in traffic very often so it only happens a few times a year). The CD player jammed and is useless (and I didn't use it often, total junk). It burns oil and has for the last 60,000 miles (1 quart per 1K miles). I've been told that this happens with most of Nissan's 3.5 liter V6 due to them using softer rings to improve gas millage on certain models. They deteriorate and there's nothing to be done. I use thicker oil and I can sometimes get 1500 mi before adding. Always has passed smog.

    Of course the normal wear and tear stuff. I've gotten good wear on tires, brakes and struts and I've lost 1 mpg in the 10 years I've owned it. Mine has spent a lot of time in carports so the paint is still beautiful. It's spent its life in Southern California so it hasn't experienced harsh environments which I'm sure has helped its longevity.

    Repairs to look forward to: Catalytic Converters, $2000, Muffler, $400, Lower control arms, $1200 and of course whenever the transmission decides it's done. But I've taken extra good care of the tranny and most of the tranny problems happen in the AWD models and mine isn't. Knock wood. The reason the Tranny's are so problematic is that it was the first vehicle to use a CVT in a car with 250HP and they just don't handle the stress of the power, especially on the early AWD models. I've really taken it easy with it the last 5 years and have absolutely no problem with mine. But I hear it's like a heart attack. No warning. The car is expensive to work on even at independent shops but not as bad as the German makes.

    Thing still purrs like a kitten and is fun to drive for a SUV. I am hoping for at least couple more years out of it. I have not been happy with the dealers being forthcoming with known problems. Only when I tell them what I know do they admit (sometimes) that they know about it. This is probably not a car to make it to 200K without major expensive work but who knows? In my opinion, it's a cute car with some zoom that's a little high maintenance (like some women I've dated ;-).

    And yes, it's probably a minor miracle that my highest repair bill has been only $2800 (valve covers, axle and main engine seals). The bottom line is that most new cars are going to have problems around 100K, even Toyotas and Hondas (had a 2001 Acura TL drop 2 trannies before 100K). So, what's my next car going to be? If I didn't read the forums, I'd buy a Nissan again. But what I know about their CVT, oil consumption and reliability issues, I'd think twice.

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    PriceReliability

    Reviewed Nov. 13, 2013

    Bought my 2006 Murano in May 2010. - Cost $35,000 AUD. Serviced vehicle every 10,000 to 15,000 kms and have had no major concerns. I drive the car like an old lady, occasionally accelerating stupidly if an idiot is behind me. Last service between 130,000 and 150,000 - left it for 20,000 kms, not a good idea! The good news is the car still runs beautifully, purs like a kitten. The new tires lasted from 50,000 to 140,000 km - that's 90,000 kms or about 60,000 miles for a set of tires. I replaced with a silicone tire and so far they are fine - it rides beautifully.

    Major problems to date... My fault, I did leave the Transmission service way too long - started pulling up as I slowed down, as if the CVT transmission was dropping a gear for me as I came to stop at a set of traffic lights. My concern is that Nissan dealers in Australia charge almost $800 to service the CVT, and most of that is just for fluid, about $650 worth. My new mechanic told me they would use Penrite and the cost was $260 including labor. As far as I can tell, it's one in the same - so don't get sucked in by your Nissan dealer. $650 for a few litres of oil just ain't worth it - highway robbery if you ask me. My CVT is actually getting better since the oil change, not so pull-back like it was before, and I'll be changing fluid every 20,000 miles from now on!

    2nd Problem... A loud clicking sound in the Timing Chain area... after looking at videos on YouTube and hearing the same sound I went to my mechanic, saying it could be just that. The concern was, when I started it on a cold morning the sound was quite loud and echoing. Within 3 minutes after the engine had arrived at operating temperature the sound dropped completely. OK, so it might not be a Timing Chain issue - my mechanic tested it first thing in the morning, started the car, but beforehand had checked the power steering fluid level. The level was seriously down, so they determined it was that. They re-filled the tub and re-started the engine - the noise stopped immediately. The bad news is that in Australia anew hose will cost me $500 and the total job with labor set me back about $900 AUD.

    To be honest, this is the only major headache I've had with my Murano - I hear so many horror stories about them. I should have serviced the CVT more often and I'm estimating that mine might start going wrong sooner rather than later, but at the moment it runs like a dream - but for some reason my Manual selector won't allow me to use manual over ride, or display the manual gears on my dashboard, so maybe my CVT doesn't like me very much!!

    The car itself is huge inside, it tows well but mine doesn't have the newer color screen, gps, satnav unit that the 2007 models and later now have... Bugger! If you asked me what would I buy next time, and with petrol / gas prices rising. Currently in Australia the gas price is $1.50 per litre, or around $7.00 per gallon. That's Aussie dollars of course. I reckon I'll buy for a Diesel SUV next time... I'm guessing something like a Toyota or a Subaru Diesel will be much more reliable and I'll get many more miles to a tank! A 2 litre turbo diesel in Australia is about $30,000 depending on the luxuries you want. The Murano can just be so hungry on the gas and I don't drive it hard.

    To finish, my Murano has done 155,000 kms or about 90,000 miles. Many Murano owners state that it's around this time that all the problems begin. Maybe it's time to trade it in on something new and start all over again. Love to hear your comments, if you too want to move away from a Murano and on to something you think would be better!? All the best, Dave, Melbourne, Australia.

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    Staff

    Reviewed Nov. 12, 2013

    I have had all the same issues with my 2006 Murano, purchased at Riverhead Auto Mall located on Long Island... My tranny went at 1500 miles... I had to pay for towing till they determined if it was a warranty issue or not.. It was & I never got reimbursed. Then the driver's seat frame broke and on a sharp turn almost ended in the passenger's seat... but my seat belt helped until that slipped out. Then the radio was so staticky that they replaced & never checked the noise reduction sensor... bushings, bearings, upper, lower control arms have been replaced 3 times.... The best thing is they NEVER put the under carriage plastic liner or fire walls back on so all the road debris goes right up into my engine... No need to continue... I love my car but it has been a nightmare!

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    Reviewed Nov. 4, 2013

    I own a 2007 SL. After 5 years of ownership I notice first, that the (5) 0R back door is a different kind and color paint. The back door is dull red, the rest is sparkling burgundy. Last problem is back door peeling off. Poor paint job for the money we pay for car. Very disappointed.

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    Staff

    Reviewed Oct. 10, 2013

    After owning the car for 4 yrs, it started making a tapping sound from the front, not knowing what it was. I took it to a garage I use and they checked the brakes and wheels to make sure nothing was catching, all okay, so I took it to a transmission specialist and after a test drive, they said not brakes but something else and it would be better to go to a Nissan dealer for a diagnostic. After diagnostic, Nissan said brakes making the noise, charged for front and back cleaning and refitting even though they were completely replaced only one month before and told car was fixed and noise gone. Picked up car, drove 10 yards and noise was still there, went back in to service and after being told it was brakes, they then said on the job card it says transfer box faulty! Replacement 2200.

    Why would I spend 231 on brakes when they were new discs and pads only one month old when I had a big bill coming, but service decided not to communicate with receptionist so no one informed me of the more serious problem. How can a part like this go on a car only doing 76000 miles. The car has never been off road, never been in 4wd and only goes 4 miles to school and back on 30 mph roads. I then said if this will 100% fix the problem, then do it. They then said next day it could be the differential also and the car would not be worth repairing!

    Started to look at another Nissan at the dealer but after getting messed around, I decided to take the car to a specialist transmission shop. Nissan GB was also informed of what had happened and are now trying to sort out the problem. They don't want the car to go for repair outside the Nissan network. Wonder why? Will something be found that shows these transfer boxes are faulty and want to keep it quiet? There seems to be hundreds if not thousands of Murano owners around the world all with CVT or Transfer box issues. Anyway they are sending one of their own transmission people to diagnose the noise and come up with a solution. They have now also said they will provide me with a loan car as I've had to hire one for 3 weeks up to now. Let's see if Nissan comes through because up to now, it's been a nightmare. Also, don't understand how Nissan America can have a different warranty than Nissan UK on the Murano. They say UK hasn't had as many problems, is that because they haven't sold anywhere near as many here. I think so!

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    Reviewed Sept. 29, 2013

    I purchased a 2006 Nissan Murano in the Spring of 2012. In the last few months I have had numerous problems with this car. A mechanic informed me that I need wheel bearings in the front, back brakes, and catalytic converter. Also the front seat rocks back and forth when I make turns. Now the car is knocking when I push down on the accelerator when it is cold. I am not sure what to do.. Should I invest money into it or trade it in for another (non Nissan) vehicle?? I still owe $13,000 on it and it has 102,000 miles on it.

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    Reviewed Sept. 12, 2013

    Our Nissan Murano is 5 years old and we are very unhappy with the repairs we have had to get done on it. We were really excited to get this car and trusted the Nissan name.... not anymore. We own a Honda Accord that is about 15 years old and in all those years the repair amounts have never equaled what we have to pay in repairs for the Murano. But 5 years ago we thought "Let’s try a Nissan Murano"... bad move. I have seen numerous blogs about Murano's and have seen the same problems over and over that we have had. Now the door are locking and unlocking by themselves!!! RIDICULOUS!!!! It's always something with this car. Very sad and disheartening. This experience would make us NOT buy another Murano.

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    Reviewed Sept. 10, 2013

    I have started having problems with all of the locks, all four doors and back hatch. It is strange that sometimes they all work and sometimes none of them work or 2 will work. If you lock all doors and it is extremely hot outside, then you cannot unlock them. You can manually unlock the driver's door and then manually unlock all others with the exception of the back hatch. After it cools off, then the clicker will unlock the doors and the back hatch.

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    Customer ServicePriceStaff

    Reviewed Sept. 9, 2013

    I have a 2003 Murano 140,000 miles. I replaced my transfer case three years ago, called Nissan for help and got nowhere with them. I had to pay out of pocket $3000. Two months after that, I had to replace the catalytic converter, another big job. Now a month ago, I had to replace the gas pump, again another big expensive job. But my real problem is my transmission. The problem started last summer where after driving the car for about 20 to 30 min. and then getting into traffic, the car starts to hesitate when pressing on the gas. I took the car to the dealer w/ no help. They told me I had to bring the car when it was happening and this problem doesn't happen all the time. So finally I take it again and they tell me I need a new transmission.

    I have been doing research and found out that there was a extension on the warranty that I did not know about and was never told by Nissan. I call Nissan North America for help again and they refuse to help in any way. Even if you didn't know about the extension they just do not care!! This is a very dangerous and scary problem esp when merging from highway to highway. I am extremely disappointed with Nissan. They do not care about the safety of their customers. They know of this problem and don't do anything about it. I guess several thousand people have to die before they really care. I vow to never buy another Nissan and will never recommend anyone to buy a Nissan!!!

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    Reviewed Sept. 8, 2013

    Bought this from Werner Bros. local used car dealer in Dallastown, PA in April 2013. Wasn't PA inspected when we saw it. Guess they were trying to see if any suckers... I mean interested persons looked at it first! Along came us... They inspected it... Said it needed gas gauge fixed, and a few other things. Started driving it and right away kept hearing a grabbing sound when slowing down. Thought it was the brakes. Took it back and they said Nissan recommended changing the transmission fluid - changed. So got it back and still same sounds! Took it back. They were not hearing sounds... But would take if directly to Nissan & see what they found.

    Nissan said it needed new transmission! Just made my 1st payment! Didn't even have ** car! At least Nissan extended transmission warranty to 120,000 miles. After about a month, finally got it back, still hearing some kind of grinding noise. Then when they were in there, they broke windshield washer bottle... Had to take it back to be repaired. Since we've had it, the engine has tapped & knocked when accelerated. It smells like antifreeze at times. It hits bumps really hard. The struts on the front are missing the rubber boots... Werner says that wouldn't make it fail inspection! But boots are there to keep debris from ruining struts! Fighting dealer to get out of car. Will never buy another Nissan again!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2013

    My husband and I purchased a 2012 Nissan Murano in 2012. My husband took the Murano for its first oil change and we began to smell antifreeze (coolant) and thought the car was running hot; but, it wasn't running hot but continued to smell. The car was taken for repair several times; but, the dealership wasn't able to resolve the issue. My husband contacted Nissan of America concerning the problem. In April 2013, a specialist came to see if he could fix the problem. He noticed the problem with the smell but he wasn't able to fix the problem.

    One of Nissan executives told my husband and I that we should give the antifreeze smell time to burn off (5,000 miles) and the car already had 15,000 miles on it; with some of the miles accumulated from taken the car back and forth to Montgomery for repair. The representative also stated that there's nothing she could do about the issue. My husband and I contacted Nissan of America to resolve the issue but, no other response has been given, no return phone call; or follow up as of this day of August 23, 2013. We are seeking to get another car plus reimbursement and compensation for pain and suffering from having to inhale the smell of antifreeze every time we ride our vehicle.

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    Customer Service

    Reviewed Aug. 15, 2013

    Nissan dealership don't tell issues with you car until you warranty. Went to dealership 2, 3 months before warranty expires, no issues with car. Went again 2, 3 months after warranty expires and got a bill for 5k. Not sure if it's dealership or it's a company wide secret policy.

    I have 5 year around 3 month and 49,900 mileage on my 2007 Nissan Murano.

    • Replace right front lower control arm ($445.99)
    • Replace left front lower control arm ($445.99)
    • Reseal transfer case ($1,871.37)
    • Replace rack and pinion assembly ($1,441.19)
    • Replace oil pan gasket ($141.99)

    • Wheel alignment ($89.85)

    Total($4710.30)

    Nissan is refusing to acknowledge that they have issues with transfer case, there are so many complaints. If it was Toyota or Honda, they would have a recall. I have been loyal Nissan customer for last 10 years and they also refuse to do a courtesy repair for the transfer case. If you tried to email anyone in the corporate office, there is only one guy named Rufes and he won't do anything.

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    Reviewed Aug. 2, 2013

    I've been a customer of Nissan For a few years now. My husband and I have bought at least 5 cars from Nissan. We purchased a 2012 Murano SL in February and have serious issues with the car. We already had to put a brand new transmission in it already, and had to have the steering column re wired as well. As a 2012 I feel as if this should NOT be happening. We are taking this car to service every 2 weeks to get it fixed which means I have to take time off from work to get it checked out. This is the third time since February we've had to leave it in the shop. I'm highly dissatisfied and have thought about not continuing being a Nissan customer any longer. I feel as if something should be done for all the hardship this car has caused. I no longer feel safe driving this car because it's always causing a problem when driving.

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    Customer ServiceStaff

    Reviewed July 29, 2013

    I brought my SUV to the Olympia Nissan, because of a shattered glass panel located just (before the sunroof), and was told by one of their tech's who looked at it - that it was a rock chip that had hit it, and caused the damage. I went to two independent auto glass shops and had it checked. Both shops found no indication of rock damage. Both felt it was caused by a stress fracture. I returned to the Olympia Nissan store and meet with the service staff, shared my information and my concerns about the glass panel. They were unable to help me and suggested I contact Nissan USA. I sent the information with my concern and was contacted by one of your claim staff; I think his name was Andrew (Original Claim #**).

    I spoke with him, explained the situation, sent him multiple pictures, and shared the auto glass company information with him, including one of the business cards with contact information, so he could communicate with them. After about 6 to 10 days later he called me and informed me there was nothing that could be done because of the age of the SUV (it is a 2009 Nissan Murano LE). Frankly, I am a little confused about what the age has to do with a manufactures, glass issue, (stress fracture). When things fail with a product, I thought that the company would stand behind its product and support its customers but apparently I was wrong. Nissan, according to your staff, feel little concern about defects after the car leaves the dealership.

    I took the SUV back to Olympia Nissan, scheduled the glass replacement; they ordered the part and sent me down to their glass shop, Auto Glass Pro, here in Olympia, to have it installed. (They did a great job.) Again, I asked the staff at the auto glass shop to look at the damage and see if they could find rock damage. Staff member got up in the door opening and looked at the damage on both sides and could find no evidence of rock damage. This makes three professional auto glass shops that looked at the glass panel, and all came to conclusion that is was a stress fracture. The repair is complete, but I would appreciate your review of the claim.

    Letter sent to Nissan USA - no success, with concern.

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    PriceStaff

    Reviewed July 29, 2013

    As with other complainants, the driver's seat also broke last year. I checked to see if there was a recall just to see that there wasn't. I have had 2 Nissan Muranos - a 2004 and 2006. I took the car to my neighborhood mechanic and he was able to weld the bracket that had broken. If he hadn't been able to do that, it would have cost me big $$$ to replace the entire seat, especially since it has heat, is leather... Now, my car sounds extremely loud when driving. I just saw where someone else had the same problem. It only has 67k miles on it. I purchased it in 2009 with 32k miles. I keep my oil changed, tires rotated, etc. I am afraid this is only the beginning of what could be major problems down the road. I loved the Murano which is why I purchased another when the first one was totaled in an accident.

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    Reviewed July 26, 2013

    My 2005 Nissan Murano went up in flames with no mechanical problem indications. I'd purchased my Murano in 2010 from CarMax with as little as 21,000 miles. When it went up in flames I had 82,000 miles. The incident occurred right after having started the car and pulling out of a parking space. I was about to make a left turn as I pulled away from the curbside, this is when I heard a pop and saw white smoke, then flames. By the time the fire company arrived, the entire engine was engulfed. The vehicle is totaled. Five days prior I had new front brake pads and resurfaced rotors done. The only other recent service performed on my vehicle was an oil change.

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    Price

    Reviewed June 27, 2013

    Far too many first generation Murano owners have experienced the exact same problem to have this be a coincidence. Far too many of these problems arose prematurely to be considered normal wear and tear. I have a 2007 Nissan Murano SL AWD, with ~90k miles on it. In the last 15k miles, I have had to replace the following: Front Rotors and Pads (after only about 15k miles, which is about the best I can get out of them), Front Lower Control Arms (due to deteriorated bushings and failing ball joints), Tie-Rod Ends (again, due to failing ball joints), Front Passenger Wheel Bearing/Hub Assembly (failing), Tires (fronts were worn after only ~20k miles, despite regular professional alignments), Cat-Back Exhaust (leaking due to front flange only being rusted out), Air intake being uncomfortably loud (plastic intake piping had cracked), and Significant Oil Consumption.

    Imminent repairs: power steering high pressure line is weeping and has been for well over a year, but at the price of $700+ for the repair, on top of all the over $3k I've put into it in the last year, it is very difficult to justify; the front driver’s seat rattle; and occasional skips in the CVT where it does not drive for a moment (this is most noticeable when going from reverse to drive, even after waiting upwards of 4-5 seconds after the gear selector is put into drive). I had always been a Nissan fan, having owned a 300ZX and having multiple Maxima's and Altima's in the family, which all exceeded expectations. That said, this Murano (and after significant research, not just my Murano, but the majority) has been plagued with premature failures of key mechanical/safety components which should be addressed by Nissan due to the severity of the problems.

    I am completely disgusted with this vehicle and I am now faced with having to trade it in, or incur high repair costs in order to keep driving it. Nissan has lost a former lifetime customer once I rid myself of this Murano. I cannot comprehend how such a mechanically delinquent vehicle could be produced by Nissan without Nissan stepping up to the plate to protect their consumers and recall/replace such key components (i.e. seat bracket, power steering line, inadequate braking system, weak control arm bushings and ball joints, and poor quality front wheel bearings). If Nissan will not step up, someone needs to pursue a class-action suit against Nissan for these repairs.

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    Reviewed June 26, 2013

    I purchased a 2006 Murano in 2007 and was very proud to say I was an owner of this car. Not so today! I have been reading the complaints and I do agree with all of the angry customers. The car had 32,000 miles on it and I have only put 34,000 miles on this car and I have already spent a small fortune. I have had to have wheel bearings, belts, breaks and now the AC compressor has gone out. I have become paranoid driving this car. I need to get rid of it but I am a poor working class woman and can't afford to trade it in. I had owned a Toyota for 16 years and had nothing but regular service done... I wish I had it back. I will never buy a Nissan again.

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    Reviewed June 25, 2013

    The push button ignition is too easy to press; about 10 or 12 times I accidentally pressed it while driving and the vehicle shut down. I took it to the dealer where purchased, and the repairman said the vehicle's supposed to shut down any time it is running and the ignition is pressed. Can I give you some idea on how to correct this danger while driving? Please reply.

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    Staff

    Reviewed June 9, 2013

    This car is a 2006 Murano that my wife uses for weekend personal use only. The car only has 35,000 miles on it. So far I have had the power steering leak issue repaired at my own cost of $700 because Nissan said they weren't responsible for it. They DID not issue a recall for this. Now my driver's seat metal frame is broken. It is written up all over the internet that this is happening to many, many people. This is a safety issue. Where is the NHTSA on these issues? If that seat fails and the driver winds up with the seat falling backwards into the rear seat compartment, they will undoubtedly lose control of the car and kill themselves or other people on the road.

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    Punctuality & Speed

    Reviewed June 5, 2013

    Purchased a 2007 Nissan Murano SL loaded new in Sept 2007 for my wife. She drives a lot of highway miles for work and there is currently 107,000 miles on it. Here are the issues we've had so far on this "luxury" vehicle from Nissan:

    1. Major oil consumption issues early on.
    2. Early tire wear (even with top of the line tires).
    3. Early brake pad wear.
    4. Oil cooler seal replacement.
    5. Passenger side CV axle replacement
    6. All 4 engine mounts went bad.
    7. Both front lower control arms replaced (bushings went bad).
    8. Power steering high pressure hose replaced (was leaking).
    9. Right and left axle seals leaking and replaced.
    10. Both drive belts cracked and replaced.

    11. Gas mileage has never been as advertised.

    Every time I get under it to change the oil, I seem to find something wrong or broken! I have no grudge against Nissan either as I drive a 2007 Nissan Titan and that thing is bulletproof. I think the engineers dropped the ball when they designed the Murano though. I don't think I'll ever own another Nissan again because of my experience with this piece of garbage...

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    PriceStaff

    Reviewed May 30, 2013

    Nissan Murano 2005 - The door locking system in the driver's side and the front passenger side failed for the past 2 years... The cost to repair is very expensive so I postponed the same and struggled with it... The past month, the third door right rear failed as well. I finally gave in to repairing this and the cost is $1,300. I paid lots of money for this car and after only six years, this should not be happening... I'm very upset. I'd like to know if others have reported the same problem with this particular car model.

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    Customer Service

    Reviewed April 25, 2013

    My Nissan Murano 2005 SUV has been stopping in motion/driving while driving again. This has happened more than 7 times in the past 2 months. This time, it happened on the 405 Hwy with my children. The vehicle slowed down on the freeway, and I had to find the right shoulder lane to call AAA. I checked the recalls on the internet for this car and there was recalls back in 2005 when I bought the vehicle. I didn't receive a notice in the mail. I've called the Nissan hotline with no replies. I emailed the company too. I was emailed back and they said that there was a recall on the second row seat belts. This car is totally unsafe. The vehicle has six recalls, such as gas tank, seat belts, engine and engine cooling, transmission, seats, and alternator. I looked at the forum for the Nissan Murano and it seems like the same problem with the 2003-2005 models.

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    Customer ServiceStaff

    Reviewed April 5, 2013

    I purchased a 2011 Nissan Murano CrossCabriolet new in September 2012. The car had numerous problems with the paint, probably from sitting on the lot for several months and a few test drives. The car was dirty (dust) inside and out. I imagine since it is a convertible, the dealer left the top down a lot to showcase the car. When we purchased the car, we were told by the salesman the dealer would take care of the paint issues and clean the car. We have made at least a half dozen trips back to the dealer and they have yet to repair the car correctly. They have fixed two (2) of approximately a dozen problems with the paint. They have twice now applied some kind of armor-all or other substance throughout the interior and this dries with a white film. We have repeatedly told them not to do this.

    The dealer people, especially Greg, are rude and say they will take care of the car but they do not follow through and ensure the items are corrected. It is like a typical hand-off. I really felt that things might be better this last go around since I was called by Thad ** and we discussed everything. When I picked up the car from this last service, I was so upset and mad. I told Greg in the body shop my complaints and what was wrong. Greg just dismissed every single complaint. I would never recommend Tom ** to anyone. In all of my car buying experiences, this is the worst.

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    Reviewed April 2, 2013

    I have rented a 2007 Nissan Murano in the same year. I've noticed that driving on the highway, when I rolled down rear windows, I began to hear distinctive rippling noise. Since the noise was not very loud, I thought it was okay, and I've purchased one myself. But it had the same problem. Over the years, the noise gradually became louder. And at some point, the car began shaking and impossible to drive on the highway. So I brought my car to the local Nissan dealer, and they suggested to have the "transfer case" replaced because it had "internal failure."

    The estimate was a little over $3,000 (parts: $1900, labor: $1200 approx.) but I was not very convinced with their diagnosis. So, after spending a little over $2,000 (on a set of new tires, wheel alignment, tire balance, etc.) "in vain", I finally have decided to have a new "transfer case" as they told me to. Today, I still have the same problem! In the meantime, I had the muffler replaced last year because it developed a crack on the right middle pipe and I recently figured out "rattling noise" is coming out of the head rest of the right rear seat, not the fishing rod rack that I have installed because I can see it shaking through the rear view mirror. And these things suggest me that there is an inherent problem on the right rear quarter of the '07 Nissan Murano!

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    Customer Service

    Reviewed Feb. 27, 2013

    Brake System Failure at 45,000 miles 2009 Murano - Brakes failed while I was driving on flat surface. I called Nissan, and was told to "drive in on down." I refused and checked my extended warranty that covers towing. It took 2 weeks to repair in addition to a leaky transfer case - which I never saw leaking. I was told that all was covered under the regular warranty and the extended warranty but that I would have to pay the $50 deductible on the extended warranty. If I had been injured, they wouldn't be talking with me at all. I don't care how Nissan gets their money to fix the cars. There is no way that the master cylinder, ABS and transfer case should go bad on a car with only 45,000 miles on it! Their customer service is non-existent.

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    CoverageStaff

    Reviewed Dec. 31, 2012

    We have a 2006 Murano, only 65k miles, original owner and well maintained. It had problems but only one was covered. Now the driver's seat is broken like others have stated. I took it to an AAA automotive repair, cost $1300 to repair. This is ridiculous. We do not have $1300 to fix something like this right now. No doubt other repairs will be coming. We have Altima as well that has problems. We have had to replace the batteries, issued by Nissan, 3 times. This last time we went with AAA battery since they had come out to jump it. We will not buy another Nissan.

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    Price

    Reviewed Dec. 20, 2012

    I have a 2007 Nissan Murano and lately it has been one problem after another. First it was the seals, then the camshaft sensor. Now I am being told that my oil consumption is due to faulty Nissan parts and will cost around $5,000 (almost what it is worth at this time). The last time I went to a Nissan dealer, they lied about the service rendered and played games with me while I was in pain. All the mechanics now tell me that Nissan knows about this issue, but continue to make cars with the same parts and allow owners to drive at their own risk.

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    PriceStaff

    Reviewed Nov. 4, 2012

    I had a 2005 S AWD that I recently had to let go. It created a terrible situation for me and I was a Nissan lover from the heart, having owned nothing but Nissans all my driving life. I had a '97 Maxima with 215K that gave me no mechanical or engine/transmission issues that I traded for the Murano. I purchased the Murano with 78K from a reputable dealer. Now here we are at 136K and my transmission has gone out. Nissan told me that it would be approximately $7,000 to fix as it was 16k outside of warranty that Nissan had already extended from 100K to 120K. Now I know why. They told me that it was costing me 75% of the vehicle's worth to have it repaired and I was still financing it.

    I had to suffer the consequences of a repossession, because I could not justify paying almost what I owed on the car to repair it. There was no warning. The CVT transmission light that is supposed to come on was not triggered. The check engine light came on and the diagnosis was completely unrelated to the transmission. I loved my Murano and was a firm Nissan advocate prior to this issue, but when the Nissan mechanic is telling me it's not worth fixing, then I had to cut my losses. I am so disappointed that this has tainted my image of Nissan which, prior to this situation, was the best make of vehicle in my opinion. Hands down.

    Suffice to say, I will never own another Nissan because they are switching over to the CVTs in most, if not all, of their vehicles and are just now offering a lifetime warranty. Oh and I was also the victim of the malfunctioning driver's seat and malfunctioning driver side power door locks as well as the dead CD player. All of this happened within a one month period and I am sorely convinced that this vehicle is garbage. I will never trust Nissan again!

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    Reviewed Sept. 10, 2012

    Hey guys, you must improve on the quality of your exterior paint on your vehicles. In the last ten years, I owned a 2006 Nissan 350Z and now I own a 2009 Nissan Murano. The paint started peeling on the bumper and hood on both cars I owned. In some areas, the paint looks like bug smash that just won't clean away. No one should have this problem on their cars. What I paid for these cars, I could have bought a BMW or MB. I bet they don't have this problem with their cars. Poor car paint quality.

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    Customer Service

    Reviewed Aug. 17, 2012

    I reside here in Townsville, Qld. I took my car (Nissan Murano MGD99) to Nissan here in Townsville for a service on the 11/07/12 for its 20 thousand km. service (only 14,000 km. was on the clock). Along with the service, I also asked them to do a wheel rotation and the wiper blades to be changed. Also the back panel was loose in the boot and water was getting in and fusing the brake lights. I came to pick up the car and was informed that the service was done, but that nothing else was done. They had to order the wiper blades overnight, and to this day, still no phone call has come to me to let me know the blades have arrived. It is now 16/08/12. I have received one call from a lady from the service department, and I told her my concerns about the car service, etc., and she said she would get back to me. I have not heard a thing. So then I rang Scott from the Sales Department who had originally sold me the car on the 08/08/12 and spoke to him.

    Scott said that he was not happy and will get someone to call me. I called him back on the 15/08/12 and told him nobody had called me yet. I am very displeased with the communication and follow up service from Nissan Townsville. We purchased a $60,000 car last year and this is how we get treated? I will definitely be telling friends and family about this treatment of us from your company. I have written to you because we had previously also had problems with the service department, and hope we can rectify this matter in the future.

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    Staff

    Reviewed May 11, 2012

    My 2004 Murano driver's seat stopped working in 2007. The mechanic said I must have had money or a spoon stuck in the area. It makes no sense. The sensor in the gas pedal went out in 2010; the locks on the driver's side went out in 2011. The locks for the passenger's side and hatch went out in February 2012. The CD player has stopped working. Our next car will be another Toyota; it should have never changed. I will go back to tried and true car maker, Toyota.

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    CoveragePunctuality & SpeedStaff

    Reviewed May 4, 2012

    I keep my 2005 Nissan Murano in great shape. I got disappointed when the paint on the top of the car and the hood began to peel. I showed this to a few body shops and they keep referring me back to Nissan to fix it. I went to the dealer in Delray Beach, FL. Their attitude was "We really don't care." They were quick to inform me that the paint is only covered for three years. I don't think that I should have to pay for this. This is my first Nissan and the experience is getting sour really quick. I've had to fix the motor mounts twice in the last three years and it's not their problem. The driver's seat broke off from its platform and it's not their problem. The vehicle computer got deprogrammed and I had to pay to get it reprogrammed. I don't have anymore money to spend on this car! Nissan needs to step up and take care of this. I'll stick to my Toyota, much less problems to deal with over the years.

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    Customer Service

    Reviewed April 17, 2012

    2003-2007 Nissan Murano seat tracks were broken ($913.00; bulletin # NTB05-043D; mileage, 74,353). I have contacted the Nissan via phone calls and emails, receiving no positive feedback. Just the usual: "Too bad, so sad.” This problem is due to faulty manufacturing and design, not to mention a safety hazard. On top of that, the dealer also told me that it need both lower control arms (ball joints) for $974, oil cooler "O" ring for $160, and a transmission service at $369. It’s a grand total of $2,416 plus tax, which is equal to a new down payment for another car from a different make! This is ridiculous! We have been loyal Nissan customers for over 15 years and this is the thanks we get. It’s time for Nissan USA to step up and stand by their product! Needless to say, this is our last Nissan!

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    CoveragePunctuality & SpeedReliability

    Reviewed April 11, 2012

    On the evening of January 13, 2012, I was exiting a parking lot when my 2005 Nissan Murano stalled out for no apparent reason. I lost all power to my vehicle, and the charger warning and brake warning lamps immediately illuminated. I was able to start my vehicle and get back home, as I was only a few miles from my house. The following day, I experienced the same incident as I did the night before. Again, my 2005 Nissan Murano stalled out for no apparent reason. I lost all power to my vehicle and the charger warning and brake warning lamps immediately illuminated. This time I was in the process of pulling my vehicle out of my garage.

    At that point, I called AAA, and had the vehicle towed to my mechanic's shop. My mechanic diagnosed the problem and told me it was the alternator causing the problem. He said this vehicle has a recall for the alternator, due to a wire breaking inside which could stop the battery from charging. He also said that if this happens, the charger warning and brake warning lamps will illuminate. My mechanic contacted a Nissan Dealership who noted this vehicle was not within the serial numbers for recall. My mechanic believes this repair should have fallen within the recall stature, under Service Bulletin Number 05V319000. I find it rather disturbing that I had to pay, from my own pocket, for a part that there is a recall on for my 2005 Nissan Murano. I believe this repair should have been covered by Nissan, as it is a defective part that was put into my vehicle by the manufacturer. I've enclosed a copy of the service bulletin, as well as my estimate for the repair cost.

    As a loyal Nissan owner, I have owned a Maxima and this Murano, I expect resolution to this matter. I am seeking reimbursement in the amount of $411.10 for the repairs. Please see attached estimate for breakdown. I can be reached at the address above or by phone, ** any week day between the hours of 9:00 am and 5:00 pm (EST). Your prompt attention is greatly appreciated. Thank you.

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    PriceStaff

    Reviewed March 23, 2012

    The driver's seat is stuck in the rear position because of a poor design. The plastic drive gear stripped out. Now, the seat ** when trying to move it. This is my wife's car, and she cannot reach the pedals, for she is only 5 feet 2 inches. Nissan does not sell a repair kit. So for a $10 gear, it will cost me $1000 which is not a bad mark up.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 21, 2012

    My purchase experience with this vehicle was the worst I have ever had! I wrote to everyone I could think of! I made calls on and on. I got no assistance from anyone, though I had the proof that the dealership was lying about so many things and the fact they used "bait and switch" tactics. I was happy to see them go out of business shortly thereafter. But that was only the beginning!

    I have a 2005 Murano S and have had so many problems and spent thousands of dollars fixing this car for strange things like the steering fluid leaking out, the motor mounts broken, front seat now broken, and engine making a noise that no one can seem to figure out how to stop! My sun visor was the first thing to crap out. I hate this car, and I despise Nissan for being so insulting and unconcerned when these things that keep happening to so many of these vehicles.

    Don't take your car to a dealer! That is financial suicide! I did it for years, until I had a long talk with a former maintenance manager for Nissan! They will take your money and literally laugh in your face, because they know you will be back soon with more problems! Nissan had a good name at one time, but now, they are the worst kind of people to do business with! No more Nissan for me. I'm getting my self a Prius! At least, Toyota stands behind their product when there is clearly a manufacturing problem that is so obviously their responsibility!

    Nissan is aware of these things, yet they don't mention it to new buyers when asked straight out! These cars should be recalled! The problems with these cars cannot only be expensive but dangerous! I have also had to replace the CV boot and bushings and rocker arm. I could go on forever. I am a small woman and certainly not big enough to break a car seat and have never had an accident in this vehicle. I drive probably 12000.00 miles a year! I am very easy on my car! So, what is Nissan gonna do about any of this? Nothing, but laugh all the way to the bank! Bad, bad business!

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    Sales & MarketingStaff

    Reviewed March 20, 2012

    I purchased 2 new vehicles from Route 46 Nissan in Totowa, NJ in the summer of 2011: a 2007 Nissan Murano and a 2008 Nissan Maxima (totaling approx. 40K). The cars were fine and were test driven. The sales person ** was helpful and attentive at the time of sale. That is how they rope you in. A few short weeks after driving the Nissan Murano, I began to notice a horrible squealing in the breaks. I immediately contacted Nissan and was told to come in. At that time, the service manager ** "did me a favor" (so to speak) and had the brake pads replaced. This still did not fix the problem, so I got in touch with another service manager ** and was told to bring the car in again.

    Keep in mind I live in Staten Island and this was an over an hour trip to Totowa, NJ each time. Needless to say, when I got there I was given a lecture on the mechanics of breaks and why sometimes they squeal. Ultimately, I left with the brakes still squealing. This problem was only the tip of the iceberg with this car. In the 7 short months of driving this car, I have had the engine misfire. I was told the ignition coils needed to be replaced. I have a clicking in the steering wheel. I was told the steering column will need to be fixed. The auto door locks work when they feel like it. I was told the lower control arms in the front suspension needs to be replaced because the bearing are shot and I have had to replace the fan blower relay. These issues have all been diagnosed by licensed mechanics some from Nissan directly.

    When I called Nissan 46 to complain about these issues, all I have been told is that I purchased a "pre-owned" car and was given a warranty option at the time purchase which I opted not to take. I was told there is nothing that can be done and was sent on my way. Having a warranty is one thing, but being sold a 18K car that is overall in bad quality from a reputable multimillion dollar company such as Nissan is another issue I can’t begin to explain. All I wanted was for these issues to be resolved so that I can begin to enjoy the car that I purchased. This is a bad example of customer care. Route 46 Nissan does not care about their customers once the deal is made. I would not recommend anyone to this establishment and I will never ever purchase a Nissan again.

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    Staff

    Reviewed March 7, 2012

    Nissan Murano 2006 S with 62k miles - The driver seat starts to move sideways. After looking below, I have found the support crossbar of the frame is broken at the end, so the seat now leans up and down, back and forth. The dealer quotes $898 part plus $250 labor just to replace the frame. I contacted Consumers Affairs (case no. **). Assistance was denied. The vehicle is out of warranty and the owner has to pay for the repair (reads as: you pay for Nissan's faulty components).

    I also already suffered from other Nissan faulty components. At 49k miles, the CD player failed to load disc (case no. **). At 54k miles, the power steering high pressure hose was broken. At 56k miles, fuel sending units failed. Then, the right front wheel bearing was broken (case no. **) and the sun visor at the driver side failed to stay up. As usual, Nissan offers no assistance despite the clear premature failure of the components. The fact that Nissan does not stand up behind their products is an insult to everyone who bought this product. This is my first and last Nissan vehicle.

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    Customer ServicePriceStaff

    Reviewed March 6, 2012

    49,200 miles, August 2010, CD player failed - repair cost $1,200. 55,000 miles, October 2011, power steering high pressure hose broken and engine mounts failed - repair cost $550 + $600. 61,500 miles, January 2012, fuel sensor failed - repair cost $700. 62,700 miles, February 2012, driver seat broken (not repaired yet) - repair cost $1,300. Sun visor driver's side failed to stay up - repair cost $350. Right front wheel bearing broken - repair cost $450.

    A brief search of these subjects over online discussion boards can attest the frequency of the problem. These repairs place a heavy financial burden on

    owners. I am simply appalled by the lack of concern from Nissan. After reading complaints about seat collapsing, wheel bearing going out, visors falling blocking the view of the driver, steering hoses braking causing fire in vehicles with low mileage, I cannot believe Nissan does not identify this as safety issues and allows the consumer to pay for these faulty components. Major parts are suddenly failing and costing a lot to repair. I have reported recurring problems to Nissan Consumer Affairs and the response is always the same: Your vehicle is not under warranty. The fact that Nissan does not stand up behind their products is an insult to everyone who bought this product. Nissan offers no assistance despite the clear premature failure of the components. Send letters to CEO and executives and start strong campaign in social media.

    First and last Nissan!

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    Staff

    Reviewed Feb. 27, 2012

    I started having a problem with the door locks on my 05 Nissan Murano. I took it to the dealer for a check up and they are asking me to replace the 4 lock actuators. The dealer wants $2,000 to repair all four door locks. I started checking online, when I noticed that so many other people are on the same situation. So, I figured that why should we pay for something that is a manufacturer problem. It's not only 5 or 10 people that are having that kind of problems. I can tell that hundreds or thousands of people are having door lock problems on their Nissans. I think there should be a recall on this matter.

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    Reviewed Feb. 18, 2012

    This vehicle has design defects in the drivetrain, specifically the CVT Transmission and the transfer case. They extended the warranty for the CVT itself, but the transfer case is faulty. It is attached to the CVT and is a vital part of the drivetrain in the Murano. There are many complaints on net and on the NHTSA website. The TC leaks and cracks leading to dangerous failures. It also costs $4000 for a TC to be replaced. Nissan will not stand behind this piece of the drivetrain. They would rather take all the money for repairs after failures. Nissan must recall and fix this issue.

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    CoveragePriceStaff

    Reviewed Feb. 2, 2012

    In 2006 my Nissan Murano's driver's seat is broken on the back rail. The seat can be lifted up, and it is not attached. I have tried to resolve with Nissan, but it is not covered by the warranty. The cost is $1,200 to repair, and it could happen again. They have over 500 complaints to NHTSH online. Some have had it welded at a lower cost.

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    CoveragePrice

    Reviewed Jan. 16, 2012

    My wife and I purchased a 2006 SL AWD Nissan Murano with 44020 miles. We have had nothing wrong with our Murano and have been generally happy with our purchase until now. It started to leak oil. I'm mechanically inclined or so I think ,so I took a look underneath the car. I seemed to narrow my search for the leaking oil to the main line of the power steering. I am a little shocked with only 75000 miles on the Murano, it's having issues leaking from the power steering high pressure hose. I made the appointment with the dealer as soon as possible to have fixed since I had the warranty and it's reaching its end.

    I was told that my warranty doesn't cover the high pressure hose and that it's considered general wear and tear on a vehicle. Now they are telling me its going to cost $500 to repair the hose and another $300 for an oil seep o-ring that's leaking. I have read many complaints about the cvt transmission on the 03 04 models but nothing about the power steering issues until now. I'm amazed that Nissan hasn't recalled the cvt transmission, power steering high pressure hose, seat brackets, and visors. There are so many complaints and Nissan won't do ** to fix it. Very very disappointed in Nissan for this. Why buy the extended warranty if it's not going to cover anything!

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    Coverage

    Reviewed Dec. 7, 2011

    Do not buy a Nissan! My 2006 Nissan Murano, with only 42,000 miles, developed a leak in power steering hose. The hose is needing replacement costing $500. My warranty would not cover, and Nissan and my dealership offered no assistance despite the clear premature failure of this component. I won't be buying any more Nissan vehicles, and will be telling my friends and family to do the same.

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    CoveragePrice

    Reviewed Dec. 5, 2011

    I bought a 2006 Nissan Murano SL new from Universal City Nissan. I paid close to $39,000. They left black tape marks on my new car. Both my sunvisors broke and they wouldn't cover them under my extended warranty. I can drive the car with the emergency brake on. No matter how many times they adjusted it, it didn't ever fix this. I had an oil leak during the regular warranty period. The brakes squeal. The brake pedal makes a noise every time I press it. When they washed it, they scratched the paint in two places.

    My parents bought a 2005 Nissan SL new from Miller Nissan. The left side mirror broke and they charge so much to repair it. My parents went somewhere else for a partial repair. The driver side rear door lock broke inside early on. Shocks went out on rear hatch. The steering wheel is very hard to turn. When the motor mounts broke, they were so disgusted with all the expensive things breaking and that Nissan didn't have any parts in stock. They said they'll never buy another Nissan again. They don't recommend this car or Nissan.

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    Price

    Reviewed Nov. 22, 2011

    Good car, fun to drive. Nissan repair is expensive and the quality of many of the components is low. The seat bracket broke at 40k miles and the dealership said that I was too large for the seat (6'2", 220 lbs.). Power steering began to make noise and there’s a leaky hose at 55k. Dealership won't replace the hose. Won't buy another Nissan.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 12, 2011

    We bought a new 2007 Murano and didn't have a problem with it until last year in 2010. The driver's seat bracket broke. Of course when I called the dealer and Nissan, it's not covered under any warranty and they could not help me.This year, the power steering hose has started leaking, and no need to call because they will not fix it either. I love my Murano but I'm very disgusted with the things that break that's obviously should be Nissan's responsibility! And I have never heard of a bracket on a seat breaking any other car, make or year!

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    Staff

    Reviewed Nov. 9, 2011

    I purchased a 2004 Nissan Murano in 2005 with 39k miles. I purchased the 100,000 mile security plus warranty with my vehicle. I replaced the power seat at 90k miles and a few wheel bearings and sensors, nothing huge. Then at 138,000 miles, my car would not move. I am in the car business and have always done my maintenance at the dealership. Now the CVT warranty was extended to 10 years and 120 miles. Mine died just out of the mileage. When talking to the service manager, he told me that this has not been an issue because the CVT always breaks while under warranty! I took extra good care of mine and got a bit extra out of it. Now I am looking at a 4k transmission to even drive my car!

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    Reviewed Oct. 6, 2011

    We purchased a 2009 Murano S in March 2009 as my wife's car. The Murano was purchased because it has AWD and would be safe for her in the snowy weather we experience here in Pennsylvania. Also, we bought it as our "vacation car" as we normally spend a week in North Carolina at the beach. The reason I mention the beach is because the beaches in North Carolina allow you to drive on the beach, which is very convenient. We took this vehicle to the beach in September 2011. We found that despite having AWD and a locking differential, when the vehicle was stopped on soft sand, it would not move at all. I'm not saying that it dug itself into the sand. The wheels would not turn. It just sat there no matter what settings I applied.

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    Reviewed Sept. 27, 2011

    The power steering hose on my 2006 Nissan Murano needed replacement at 80,000 miles, and I just purchased this car 2 months ago! My 2006 Toyota Yaris has almost 100,000 and has given me zero problems. I can't believe you guys aren't doing anything to fix this, and all the problems with these Muranos. I regret purchasing this vehicle. I wish I could have seen all the complains and had done my research before buying this crap. Please do something. We consumers don't have the money and energy to deal with all the problems these cars have.

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    Customer ServicePriceStaffReliability

    Reviewed Sept. 24, 2011

    This kind of experience has never happened to me, so please be patient as I try to describe the layer of events that lead up to me being $4,636.64 poorer. I am a public high school teacher at an urban high school and this kind of fleecing is financially crushing for a single dad.

    On the morning of September 6th, having received an inviting book of car care coupons from Victory Nissan on Clinton Hwy. in Knoxville, I slipped in early to meet with service rep. Michael **. I tendered a coupon for discount service and another for a rental car for the day. He contacted Enterprise Rental just one block away on Clinton Hwy to pick me up so I could get to school. Michael said that his techs would see exactly what my problem with my Nissan 2004 Murano SL was. We discussed transmission and problems with acceleration.

    Enterprise picked me up and I went to work. After school, I drove back to Enterprise expecting someone to take me back to Victory, just down the street. Only one person was at the desk at 5:00 p.m.; he was with a customer. The agent told me to return the car to Victory and they would pick it up in the morning. I proceeded to drive to Victory where Michael gave me the invoice for what the techs discovered. I need a new transmission (the car has 140K miles on it) and mounts. I pay off the $102 bill thinking that an independent transmission specialist won't include the markup dealerships have.

    Meanwhile, the rental car issue begins here. I request that, having talked with Enterprise, they would pick up the car in the morning. Michael said that it would be no problem and I pointed out that the car was parked directly in front of the service entrance. It sat there until Friday when I received a call from Enterprise asking where the car was. Enterprise and Victory both dropped the ball and the car sat in full view of Victory's service entrance for the balance of the week. Inept.

    Back to the transmission issue. I took Victory's quote and long description pointing out the need for a new transmission to an independent, Roderick's Transmission, on the afternoon of Tuesday, September 13th. I rented a second car from Enterprise downtown and waited. When I dropped off the service invoice from Victory and paid for the transmission so he could order it, I mentioned to Murrel that my accelerator, when pushed to the floor, sometimes won't react, and if it does--on the interstate for example--it will suddenly "kick-in" and rev at 4K rpms, using a ton of gas, and red-lining toward danger on the tachometer.

    After my Murano lingered with Murrel (because he found that the new transmission possessed the same issue), he took it to Ted Russell Nissan on Kingston Pike where some tests (it sat at TR's for a day and a half costing me $60 in rental) revealed that a sensor on the transmission needed "flashing!" The problem was cured. Murrel and I both wondered aloud if the sensor on the old transmission was faulty and was really the whole issue all along. A $100 part cost me over $4K.

    In the interim, Victory Nissan sent me a voucher for $10K off a new Murano--just imagine the timing. My old Murano was accused of a bad transmission and voucher for a new Murano arriving in the mail. Now, that's low.

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    Reviewed Sept. 18, 2011

    I bought a Nissan Murano 04. The transmission went out and I can't get anyone to work on it. Every repair shop and dealership wants to replace it. But yet I can drive it up to 30 mph, and then it won't shift. I have only highway miles on vehicle and it needs to get fixed. I feel Nissan needs to recall this transmission or pay to fix it. I'm about to pay $3500 to have it replaced.

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    Nissan Murano Company Information

    Company Name:
    Nissan Murano
    Website:
    www.nissanusa.com