Infiniti Reviews

4,885,129reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Infiniti

Infiniti is Nissan's division of luxury vehicles. Read more Nissan reviews to learn about other models.


Shop with confidence

Compare with top companies

Infiniti Reviews

Filter by Rating

  • (65)
  • (37)
  • (21)
  • (46)
  • (341)

Popular Mentions

    How do I know I can trust these reviews about Infiniti?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Infiniti?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 8, 2026

    Today, May 8th, 2026, 2 months and 1 day after leasing a QX60S, I had to take the vehicle in for service to fix the driver's side mirror because after some 50 unsuccessful tries, it failed to hold the desired command/program setting. With only 188 miles on the odometer I no longer wanted to have to fix my mirror manually every time I got in the car, so I took it to South Infiniti in Miami, Florida, and under Service Invoice ** a team of some of the nicest, most professional and attentive service personnel went to work to solve my problem. Three hours later and after several much appreciated updates on the process, they delivered the SUV informing me that the mirrors were behaving as designed by Infiniti as a safety measure so that there was clear view of the rear of the vehicle when starting it. That it could not be changed in the algorithm and that it could not be defeated either by a manual switch or software.

    At 83 years of age, having been in the automotive business for over 50 years, the explanation sounded like pure, unadulterated B.S. Unfortunately, Service Advisers have to "Toe the Corporate Line" so I will continue setting mirrors manually in a $65,000 vehicle. This is not a security enhancement, this is faulty software. And I urge Infiniti to fix it as soon as possible. The SUV is very nice. It deserves better backing by the manufacturer and their owners/lessees, deserve better treatment.

    Thanks for your vote!
    Customer ServicePriceBillingTimeliness

    Reviewed April 15, 2026

    I took my car to Taverna Infiniti in Aug 2025 for an oil change. Taverna placed me in a rental car at Enterprise. The car was returned the same day. In November 2025, Enterprise charged my credit card because Taverna did not pay the bill. I have been trying to resolve this since that date and receive no return phone calls or emails. The worst customer service in the industry!!!!

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Car Brands delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Verified purchase
      Customer ServiceContract & TermsSales & MarketingStaffBillingTransparency

      Reviewed April 14, 2026

      Complaint Against INFINITI Consumer Affairs – Repeated Failure of Corporate Customer Support. We are filing this complaint regarding INFINITI Consumer Affairs’ handling of our case after multiple unsuccessful attempts to obtain meaningful assistance. We are long-time Nissan customers who chose INFINITI because we expected the higher level of care that a luxury brand promises. INFINITI markets a premium ownership experience, superior customer satisfaction, and elevated service standards. Our experience has not reflected those promises.

      This matter involves a new 2026 INFINITI QX60 Sport purchased from Bill Dodge INFINITI of Westbrook, Maine. The vehicle was sold and delivered as new, yet within approximately thirteen days of delivery we discovered an approximately 42-inch linear abrasion on the primary roof panel that was never disclosed at the time of sale or delivery. A professional collision center evaluation confirmed that proper repair requires a full roof panel refinish, including removal and reinstallation of related components. This is not a minor cosmetic issue; proper repair will not restore factory-original condition.

      Only after we contacted the dealership about the roof abrasion were we told that the paint protection product we purchased at delivery had never been applied. Before returning the vehicle, we explicitly instructed the dealership that all scratches and roof issues must be properly corrected before any paint protection was applied. Instead, the dealership performed only a superficial buffing that did not eliminate the abrasion, applied the paint protection over the remaining damage despite our explicit instructions, and returned the vehicle visibly dirty.

      To protect the disputed vehicle and maintain reliable transportation, we purchased a separate vehicle at our own expense. This was purely a mitigation measure and does not resolve the original nonconformity. We remain confident in the INFINITI product itself; this complaint addresses only the undisclosed damage, the dealership’s inadequate repair, and INFINITI Consumer Affairs’ refusal to provide meaningful corporate support.

      Most recently, on April 13, 2026, a Regional Specialist informed us that INFINITI Consumer Affairs had no resolution available beyond referring us back to the same dealership that failed to disclose the damage and performed the substandard repair. During that call, the representative stated the conversation could not continue if we recorded it, citing “legal restrictions,” while also advising that INFINITI may record calls for its own purposes. No written follow-up or alternative resolution path was ever provided. We also requested documentation of the vehicle’s condition at delivery. None was supplied. Instead, the matter was simply redirected to the selling dealership and to arbitration without any clarification of the pre-delivery condition.

      We have made multiple good-faith attempts to resolve this directly with INFINITI Consumer Affairs, including three separate follow-up discussions. Case numbers were issued, yet no substantive assistance was ever provided—only repeated referrals back to Bill Dodge INFINITI. INFINITI Consumer Affairs had full details of our complaint but still chose to offer nothing beyond a referral to BBB Auto Line, which has not produced a realistic or effective resolution path. We therefore request:

      - Immediate executive-level review of this matter
      - A written explanation for why prior cases were closed without effective assistance

      - A formal move toward full rescission of the purchase agreement

      For a premium brand, customer care should be an operating standard—not merely a marketing message.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceCoverageSales & MarketingMaintenanceStaffTransparencyHonesty & Transparency

      Reviewed March 23, 2026

      Bought 2025 QX60, sold with 3 years service. When I went in for 1st service to another dealer, was told it was 22,500 miles or 3 years. Called Consumer Affairs, was told to solve this with dealer. Who in the US drives 22.5K miles in 3 years? This is misleading and not transparent to anyone as I could not even find this mileage limitation anywhere on Infiniti documentation. The FHWA estimates the average mileage per year is 13,500, which would make Premium Care Select Maintenance a not even 2-year service coverage. This is bad design of the product, misleading to customers and the sale process was not transparent as this was never disclosed to us(maybe in the myriad of documents it was.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServicePunctuality & SpeedMaintenance

      Reviewed Feb. 20, 2026

      Service for my 2022 QX60 what a joke, under warranty. Need to fix cameras, they don't have a loaner vehicle. They only have one and it's out. They won't rent a car until they know what the problem is. I have to bring the vehicle home, wait until they call and have a loaner. INFINITI WHAT @_$& JOKE.

      Thanks for your vote!
      CoverageMaintenanceStaff

      Reviewed Feb. 11, 2026

      Infiniti has been the worst car experience I’ve ever had. I bought my first Infiniti—a QX30—and now I fully understand why this model was discontinued. It has been nothing but trouble. I’ve had to replace the turbo twice, and the car isn’t even at 100k miles yet. For a “luxury” brand, this level of reliability is unacceptable. What made the situation even worse was the lack of support. Infiniti Consumer Affairs was completely unhelpful. The representative assigned to my case wasted my time, provided no real solutions, and made me feel like my concerns didn’t matter.

      My experience with Mike Ward Infiniti was just as disappointing. I was treated poorly, talked down to, and left feeling like my issues were an inconvenience to them. After this experience, I will never purchase another Infiniti. I’m planning to trade in my QX30 as soon as possible for a brand that actually stands behind its vehicles and values its customers. Extremely disappointed.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed Jan. 21, 2026

      Customer service for a luxury brand like Infiniti is the WORST service experience I ever had in 45 years of owning a vehicles. You can never get through to talk to a service rep. Shame on you Infiniti!

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceStaffResolution

      Reviewed Jan. 6, 2026

      Infiniti Financial Services is the absolute WORST company I have ever worked with. I’ve been a customer for over 6 years and have been absolutely tormented by them on the phone. They are not helpful, extremely rude, spoke to me like was not capable of understanding, spoke like a robot, spoke over top of me, yelled and refused to give me any options to resolve my issue. The person name is Daniel, so awful. Because of Daniel I won’t even get another Infiniti. So competitive done with this horrible company. I will gladly take my money elsewhere.

      Thanks for your vote!
      CoveragePriceRatesHonesty & Transparency

      Reviewed Dec. 29, 2025

      I have been a loyal customer for many years. I’ve had all my services done at JBA Infinity of Elliott City, MD. Infinity corporation and JBA Infinity will never see a penny of my money again. In my opinion, they have no loyalty when it comes to dealing with their customers. They love the high prices they charge for service (probably double). JBA recently wanted to charge me almost $14,000 to replace a motor. I found a great honest and trustworthy mechanic who charged less than $7000. Don’t be a fool like I was. Find a good mechanic and use them, not the dealer, they are a rip off in my opinion. Goodbye JBA Infinity of Elliott City, MD and Infinity corporation. If you treat all your loyal customers like you did me, it’s no wonder Infinity is on life support.👎🏽

      Thanks for your vote!
      CoverageMaintenance

      Reviewed Dec. 18, 2025

      I have 3 Infinitis. A 2011 G37, 2015 Q40 and a 2018 Q50. I love infiniti but I should NOT have 2 cars with sunroof issues/water on the floor. From reading and searching it is a common problem with those cars and infiniti has yet to fix them. I've made a report to NHTSA about the hazards of having a wet floor. One day driving home it was raining coming up on stop light and my foot slipped off the brake while trying to stop at this big intersection. I don't think it's fair that I have to fix an issue that's a known problem. Just need a group to get together to sue infiniti. Also my 2015 was taken to the shop for this issues and it comes right back.

      Thanks for your vote!
      Loading more reviews...

      Infiniti Company Information

      Company Name:
      Infiniti
      Website:
      www.infiniti.com