3.3/5 (1501 reviews)
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Overall Rating3.3 out of 5
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Infiniti is Nissan's division of luxury vehicles. Read more Nissan reviews to learn about other models.

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Infiniti Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 6, 2023

So I bought a brand new QX55 from Royal Oak Infinity. I was assured that if anything went wrong they were the best of the best in customer service. I even paid for the extra paint protection as this was my first luxury vehicle. After a few months I saw my paint flaking off right down the the metal. I’m not talking a few rock chips I’m talking paint flaking all over. Doors, roof, front and back. We took it in as it was still not even a year old yet. The salesman said they would look into it for us and get back right away. Every time we called we were told it’s with warranty they will let us know asap.

Fast forward 4 months later and I send another email to the automated service as all the managers we dealt with (3) are no longer with the company. They lost the original photos and information taken 4 months prior and asked me to send in some photos so the new manager could pass it on. I did so and then got an email saying warranty doesn’t cover it. They didn’t even see the car (again) they just had the 4 photos I took with my phone. And said it wasn’t covered. Such a disappointment to pay $80,000 cash for a car and have this happen!! My 2009 Santa Fe (230,000kms) is holding up better than my 2022 (under 27,000 kms) Pretty car but terrible customer service, warranty and paint job.

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Verified Reviewer Verified Buyer
Original review: March 6, 2023

They charged me $1900 to replace 3 sensors/battery/oil pan gasket because I had a oil leak. When I came to pick up my vehicle it had a loud squeaking noise. The tech tightened the pulleys so It stopped. He gave me an est of $542.27 to replace pulleys & belts so I left before I could get home. It smoked so bad made me sick. Took it back. Was told it would be $2400-$6000 more to fix a 2004. Surely they knew that was too much to put into a 2004 so they gave the smaller bill to start knowing I would return, because the repair was incomplete. Don’t go to Nalley Infiniti Marietta.

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    Verified Reviewer
    Original review: Dec. 18, 2022

    I have. 2011 Infiniti QX56. It has over 200,000 miles on it. Runs/rides like a brand new car. WHEN ITS RUNNING!!! I had the plugs and coils replaced and it would not start thereafter. It has been to several mechanics near me only to have to go to the Nissan shop an hour away. It took me 3 hours to start it in order to get it there. They had it for a few weeks and told me they have fixed it. I went to pick it up and it did the same thing but I took it home hoping it was just a hiccup.

    The next morning I went to take my daughter to school and again it wouldn’t start. Nissan had someone tow it back to the shop and it’s been there since. That was in August and today it is December 17, 2022. I have replaced the battery, both fuel pumps, plugs/coils and the ECM. First I was told the ECM was bad so they tried a brand new one and that didn’t work. They told me my fuel pressure was great only to tell me approximately a month later I needed a new high pressure fuel pump. I did return the one I purchased and am in search of a new one again. These fuel pumps are extremely high priced and hard to find.

    I absolutely love this vehicle and a friend of mine purchased one because they liked it so much. But now I am so badly upset because I have a vehicle that I paid off this summer and have not been able to enjoy as of late. This vehicle was purchased because of the room it has. I have 3 children, myself, my fiancé and my father. We have not been able to go on any vacation or anything since it went down. I am $4,000 plus in right now. I do not have much more to put in this vehicle and I can NOT get ANY HELP!!!! I am very pissed, upset, sad etc. I need HELP!!! There definitely should be a recall!!!!

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    Verified Reviewer
    Original review: Nov. 29, 2022

    These electrical issues have been happening since 2016. I was unaware of this when I purchased my 2021 QX50 Sensory model. We had the same problems and more for eight months. The dealership, of course, said, "Oh no, nothing like that had occurred before." We leased a 22 QX50 Sensory, and a week later, the same things started happening. This continued until April when Infiniti consumer affairs said to take it to another Infiniti dealership for a second opinion. They replaced my entire A/V unit per Infiniti Corp. It worked for three months and started over again; Infiniti had the A/V unit replaced again in September. This time it only took a few weeks for the issues to start happening again. I went back to consumer affairs again, and they finally decided to repurchase it and reimburse us for our payments.

    After we signed the agreement, they claimed there was a glitch in their system and sent a new repurchase agreement that would compensate us nothing. So now we are forced to continue paying for a car we do not drive as we work with a lawyer. Also, none of the repairs addressed any of the issues with the sensors going off all the time for no reason because there is no way to recreate the problems. So not only do the internal systems not function properly, but it is also unsafe to drive because the sensors misinterpret the information; the safety braking system can engage when it is not needed causing an accident. So be very wary of Infiniti because after exhaustive research, this is not a new issue, and they still have not addressed it but are still openly selling these vehicles.

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    Verified Reviewer
    Original review: Nov. 26, 2022

    Purchase a QX55 a little over a year ago. I had over a year and 4 to 5 time is to service the navigation. But they just say it has been service and it works perfectly. On the fifth time I go in and the navigation still wasn't working. I finally was fed up and told them, "This is ridiculous, I bought a car, and the navigation never works." So, they got some savvy tech, and he also could not get it to work. Finally, I asked them to bring the tech that worked on it and said it worked and show me how it worked for him. When he came out, he also could not get it to work. But he assured me it worked at his workstation. I told him, "How come it was still doing the same from all the previous time I had brought in for."

    They put me in another loaner. I go and pick it up and all the other option to input address worked but the Google navigation part did not. And told them I would live with it like they gave it to me, since my husband was not feeling well after his chemotherapy. My husband has cancer and lost over 40 pounds in weight, I decide it was time to take him to see his parent, siblings, nieces and nephews. They all have grown, married and move to different part of Texas. We went to Midland, then I tried to input address for Big Lake, Brownwood and Fredericksburg, but my navigation just kept scrolling. Then finally would just go back to the beginning. I would push home button and scroll and go back to the beginning.

    I had to resort to my cell phone to navigate me to those cities. The dealership would even tell me to use my Google on my phone. But why, If I bought a car with all the whistle and bells. I asked, "Would you all refund me for the upgrade of navigation?" No. My husband is so upset that this has gone over a year and still can't get it to work.

    I have a sixth appointment for this navigation service on 11/30/2022. Then I am put in a vehicle that does not have the upgrade. So, I have to drive a standard vehicle. I can't believe that they made me believe I was out of my mind that I could not work my navigation. I have had 2 of the QX60 vehicles, never experienced anything like I have. I can't believe that over a year they can't not make it work. For over a year the navigation has not work and I believe this is lemon car. I believe I will have to hire an attorney. Thank you.

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    Verified Reviewer
    Original review: July 31, 2022

    To Whom it may concern: We are writing to notify you of all problems we are experiencing with our (2021 Infiniti QX50). Photos were submitted. My wife job consist of driving to her patients houses, and she uses the top screen to navigate to and from. While she’s driving the radio flashes and it resets the channels. The top screen blacks out and the clock sets back 6 hours. She has to reset the SiriusXM channels each time this happens. Our service visits are as follows:

    7/30/2022 Car taken to the dealership with the same issues persisting as well the daily, Vehicle Data Transmission is ON message. 07/16/22- 8264 miles- Customer returned to dealership to note that issue still persists, pictures taken by advisor and service manager informed. 07/15/22- 8129 miles- Picked up vehicle for customer by service manager and returned. Performed software update per tech line guidelines (Invoice still open for tech line case). 07/08/22- 8077 miles- Performed software update (Invoice still open for tech line case). 03/24/22- 6491 miles- Replaced AV control unit (Invoice attached). 03/09/22- 6832 miles- Ordered AV control unit (Invoice attached). 02/22/2022- 6498 miles- Performed software update (Invoice attached). I hope that you will resolve this matter promptly, as it is causing us considerable inconvenience.


    Samuel and Cynthia

    2 people found this review helpful
    Verified Reviewer
    Original review: June 30, 2022

    After owning Acura MDX with no problems for 10 years, I have really regretted after recent purchase of used 2018 Infiniti QX60 with 59000m and it. This car came defective; burning 1 quart of oil per 100 m. Local Infiniti dealer has stated that this car is already out of manufacturer warranty. I have tried to purchase an extended warranty and the same dealer refused to do this due to my car is red-flagged in an Infiniti database for engine service exception. Same dealer calculated parts and labor 11200$ for engine replacement.

    Three local repair shops refused to fix Infiniti engine as well saying engine is very problematic. Used engine from junk costs about 5500$ plus labor. I have a feeling that Infiniti does not stay behind their cars, fighting with clients and not providing a viable options to fix defective car. I do have a really bad experience. Will try to get rid of this car ASAP and buy another Acura MDX. I would clearly say, stay away from Infiniti cars.

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    Verified Reviewer
    Original review: June 29, 2022

    Let me start by saying that I had driven a 2006 infiniti M35 for 11 years and it made it to 200k miles, so I wanted to buy another one. I purchased a 2017 Q50s 2.0t and I have 88k miles on it. I took it to the Thousand Oaks CA dealership and they charged me the normal diagnostic fee which I agreed to pay, but they couldn't find the problem quickly and wanted to charge me another diagnostic fee, which I felt was unfair, so I picked up the car and took it to Oxnard Ca dealership and paid them another diagnostic fee. They also could not find the problem and said it must be an internal engine failure but didn't know exactly what and said I can pay another $500 for them to further diagnose the car. They quoted me $21k for a new engine, the car is 5 years old and has 88k miles on it, I have done all the service and it should not have this issue.

    When I asked if infiiniti would make me an offer on the car, they said NO, so they don't even want their car back. I still have a loan on the vehicle and it's not running, I can't believe that they don't stand behind their cars any longer. I also did not know when I purchased this car that infiniti used a Mercedes engine in this model. This company is ridiculous. Buyer beware.

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    Verified Reviewer
    Original review: May 4, 2022

    I am insulted. We own three Infiniti/Nissan vehicles 2016, 2018 & 2019 & they falsely voided my engine warranty on my 2019 infiniti QX50 & are trying to make me buy an engine out of pocket. I need assistance and will hire an attorney.

    4 people found this review helpful
    Verified Reviewer
    Original review: April 7, 2022

    My son purchased this vehicle and has had nothing but problems. Upon checking into it further there are many problems involved with it and it is known. Why wouldn't INFINITI take it upon themselves to rectify these issues and not leave it on the people who purchase their vehicles? Shameful. My son continues paying for a vehicle that has been in and out of the shop more than he's had the chance to even enjoy it and drive it.

    3 people found this review helpful
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