Infiniti Reviews

I have a 2021 QX 0 with 123000 miles that they have diagnosed with me having to replace the intake value timing control actuator and gam gears which will cost me over 7500.00. I have faithfully changed the oil and done maintenance on this vehicle, and it was purchased new. There is a recall on this vehicle for CVT issues which I believe is causing the issue that I have with not changing gears, but Infiniti is denying me a replacement because I have 123,000 miles and they only warrant it up to 120,000 miles.

I have power train warranty left on my infiniti, I have a problem with my transmission. I have the right for my car to be towed to my closest dealership is about 90 miles from me. I called consumer affairs and they denied me that right.

Updated on 07/31/2026: Dealership and Consumer Affairs have been very helpful and responsive.

Called Infiniti. My ax 50 has 55000 km on it. Took it in for servicing. They said two of my couplings front and back are gone. On heard of at this km and date. Warranty is up. The parts are over $5000 dollars. Infiniti Canada I called to help cover the cost. They said no. The guy I spoke to which I could nearly understand would not transfer me to another person or his manager. I’ve been a customer for decades. So disappointed and let down. No way I will ever buy an Infiniti again. Poor customer service. 🥲

I want to express my disappointment with my experience as a loyal Infiniti customer. After experiencing significant issues with my first vehicle, which ultimately proved to be defective, I expected a higher level of support and consideration from the dealership. While I was placed into another vehicle, doing so resulted in a new loan with a higher monthly payment. In my view, the dealership should have assumed greater responsibility for the financial impact of that situation rather than passing the burden on to me. Additionally, I was disappointed by the handling of vehicle damage claims. One accident was my fault, while the other was not. Had I been made aware that I would ultimately be responsible for these repair costs at the conclusion of the lease, I would have made different decisions regarding the repairs and payment arrangements. I do not feel this process was communicated clearly or transparently.

I leased a 2026 QX50 in November 2025 and since acquiring it, I have had nothing but issues with the infotainment system. At least 2 times a week, my radio has no volume. Additionally, it often gets stuck on one position even if I am trying to change stations. The Apple car is simply atrocious. It stalls, repeats itself, cancels messages that I asked for it to send, cuts off all of the time, etc...

If I could give zero start I would! I had an older Infiniti, loved it, divided to upgrade to the new model, got the 2026 QX60. What a nightmare! They wrecked the car by changing everything about it! My older model was a smooth, quiet ride, this new one sounds like a motorcycle, and the ride is anything but smooth! The car jerks forward continuously, and the infotainment system keeps cutting out! Many days, I have no volume at all on the radio, you try changing the station and it won’t change… Brought it in for service to Infiniti (a brand new car!!!!), and they claimed they “couldn’t duplicate the problem” so they did nothing and I’m stuck with this lemon! I’m horrified.

I am extremely disappointed with Infiniti and the way my case has been handled by Infiniti Consumer Affairs. I own a 2018 Infiniti QX60 that has experienced major issues, including a defective transfer case and a defective passenger-side headlight assembly. The total cost of repairs is a little under $7,000. After escalating my concerns to Infiniti Consumer Affairs, Infiniti only offered to cover 50% of the repair costs, leaving me responsible for thousands of dollars for what I believe are defects that should not occur on a vehicle of this caliber. I purchased an Infiniti because of its reputation for quality, reliability, and customer satisfaction. Instead, I have spent countless hours trying to resolve these issues, only to be met with what feels like a lack of accountability and concern for the customer. For a luxury automotive brand, I expected Infiniti to stand behind its products and provide a more reasonable solution.

I purchased my new 2026 Infiniti QX60 Sport in November 2025. The car has been in for service multiple times for a defective infotainment system with no solutions available. This has been the most frustrating experience I have ever dealt with. Two Infiniti service departments are unable to solve the problem and there have been no acceptable options offered. Now I am forced to seek legal assistance after 7 months of replaced parts and no resolution. Buyer beware.

If I could give zero stars I would. I got a 2026 QX60, and I’m horrified! They wrecked what used to be a great car! I had a 2019 and couldn’t have been happier, decided to upgrade, little did I know they changed the entire model for the worst! What used to be a smooth, quiet ride is now loud (sounds like you’re on a motorcycle!), terribly unsmooth ride, with the car constantly jerking forward. I brought it in for service only to be told, “That jerking forward is just how the engine runs!” The infotainment system is awful! It’s very glitchy and many times, there’s no sound on the radio, your phone will disconnect by itself from the system (after having been paired over and over), the google service will say, “Can’t connect,” etc. WHAT A HORRIBLE CAR, and the worst part is it’s expensive and supposedly a luxury car. More like a nightmare!

Today, May 8th, 2026, 2 months and 1 day after leasing a QX60S, I had to take the vehicle in for service to fix the driver's side mirror because after some 50 unsuccessful tries, it failed to hold the desired command/program setting. With only 188 miles on the odometer I no longer wanted to have to fix my mirror manually every time I got in the car, so I took it to South Infiniti in Miami, Florida, and under Service Invoice ** a team of some of the nicest, most professional and attentive service personnel went to work to solve my problem. Three hours later and after several much appreciated updates on the process, they delivered the SUV informing me that the mirrors were behaving as designed by Infiniti as a safety measure so that there was clear view of the rear of the vehicle when starting it. That it could not be changed in the algorithm and that it could not be defeated either by a manual switch or software.

I took my car to Taverna Infiniti in Aug 2025 for an oil change. Taverna placed me in a rental car at Enterprise. The car was returned the same day. In November 2025, Enterprise charged my credit card because Taverna did not pay the bill. I have been trying to resolve this since that date and receive no return phone calls or emails. The worst customer service in the industry!!!!

Complaint Against INFINITI Consumer Affairs – Repeated Failure of Corporate Customer Support. We are filing this complaint regarding INFINITI Consumer Affairs’ handling of our case after multiple unsuccessful attempts to obtain meaningful assistance. We are long-time Nissan customers who chose INFINITI because we expected the higher level of care that a luxury brand promises. INFINITI markets a premium ownership experience, superior customer satisfaction, and elevated service standards. Our experience has not reflected those promises.

Bought 2025 QX60, sold with 3 years service. When I went in for 1st service to another dealer, was told it was 22,500 miles or 3 years. Called Consumer Affairs, was told to solve this with dealer. Who in the US drives 22.5K miles in 3 years? This is misleading and not transparent to anyone as I could not even find this mileage limitation anywhere on Infiniti documentation. The FHWA estimates the average mileage per year is 13,500, which would make Premium Care Select Maintenance a not even 2-year service coverage. This is bad design of the product, misleading to customers and the sale process was not transparent as this was never disclosed to us(maybe in the myriad of documents it was.

Service for my 2022 QX60 what a joke, under warranty. Need to fix cameras, they don't have a loaner vehicle. They only have one and it's out. They won't rent a car until they know what the problem is. I have to bring the vehicle home, wait until they call and have a loaner. INFINITI WHAT @_$& JOKE.

Infiniti has been the worst car experience I’ve ever had. I bought my first Infiniti—a QX30—and now I fully understand why this model was discontinued. It has been nothing but trouble. I’ve had to replace the turbo twice, and the car isn’t even at 100k miles yet. For a “luxury” brand, this level of reliability is unacceptable. What made the situation even worse was the lack of support. Infiniti Consumer Affairs was completely unhelpful. The representative assigned to my case wasted my time, provided no real solutions, and made me feel like my concerns didn’t matter.

Customer service for a luxury brand like Infiniti is the WORST service experience I ever had in 45 years of owning a vehicles. You can never get through to talk to a service rep. Shame on you Infiniti!

Infiniti Financial Services is the absolute WORST company I have ever worked with. I’ve been a customer for over 6 years and have been absolutely tormented by them on the phone. They are not helpful, extremely rude, spoke to me like was not capable of understanding, spoke like a robot, spoke over top of me, yelled and refused to give me any options to resolve my issue. The person name is Daniel, so awful. Because of Daniel I won’t even get another Infiniti. So competitive done with this horrible company. I will gladly take my money elsewhere.

I have been a loyal customer for many years. I’ve had all my services done at JBA Infinity of Elliott City, MD. Infinity corporation and JBA Infinity will never see a penny of my money again. In my opinion, they have no loyalty when it comes to dealing with their customers. They love the high prices they charge for service (probably double). JBA recently wanted to charge me almost $14,000 to replace a motor. I found a great honest and trustworthy mechanic who charged less than $7000. Don’t be a fool like I was. Find a good mechanic and use them, not the dealer, they are a rip off in my opinion. Goodbye JBA Infinity of Elliott City, MD and Infinity corporation. If you treat all your loyal customers like you did me, it’s no wonder Infinity is on life support.👎🏽

I have 3 Infinitis. A 2011 G37, 2015 Q40 and a 2018 Q50. I love infiniti but I should NOT have 2 cars with sunroof issues/water on the floor. From reading and searching it is a common problem with those cars and infiniti has yet to fix them. I've made a report to NHTSA about the hazards of having a wet floor. One day driving home it was raining coming up on stop light and my foot slipped off the brake while trying to stop at this big intersection. I don't think it's fair that I have to fix an issue that's a known problem. Just need a group to get together to sue infiniti. Also my 2015 was taken to the shop for this issues and it comes right back.

Dealer Service department is dishonest and scammer. Infinity consumer affair rep is a joke. They would call me at wrong time and whenever I call them, never answer, never return after leaving them a message, never given meaningful answer for the questions I asked via email. I am talking to a Bot, basically.

I am writing to express my deep disappointment regarding the persistent issues with the radio system in my 2025 Infiniti QX80. As a loyal Infiniti customer who has owned five Infiniti vehicles, I have always admired the brand’s commitment to quality and innovation. I waited patiently for the new body style to arrive and purchased my QX80 in December 2024 with high expectations. Unfortunately, these ongoing problems with the radio have significantly diminished my experience. The cost of these vehicles warrants a level of reliability and service that I am not currently receiving. I travel extensively for work, and having a fully functional sound system is not a luxury; it is imperative for safe and efficient travel.

TERRIBLE. Seal bad on transfer case. Over 69 days. They couldn’t get part. Dealer told me the part doesn’t even exist. Had to have whole new transfer case. Don’t offer that until Lemon Law asserted. Brand new 2025 QX80. Purchased in March 2025. September transfer case leaking. Terrible response.

The customer service for this place of business is awful. There are times when I'm on hold for over an hour. The customer service representatives are rude and lack knowledge. I would not recommend buying a car from Infiniti. My car was a brand new 2023 and had issues with the engine within a year. The makeup of this supposedly luxury car is awful. Buy something else.

Terrible customer service. They had me run around to multiple places to follow protocol on a hundred dollar replacement part. Then they state, "We weren’t going to ever do goodwill on the hundred dollar part because you haven’t been serviced at an Infiniti dealer." I said, "Why didn’t you tell me that from the beginning before I spent time and money going to one place was an hour away." They said, "We should have. We will note it for the future." I was treated the worst I have ever been by any car company. So much for owning a luxury car. Don’t expect luxury service. Stay away from Infiniti is my advice. TERRIBLE.

⭐ Review: 2025 Infiniti QX60 – Extremely Disappointed. I purchased my 2025 Infiniti QX60 in January, and it has been the most frustrating car I’ve ever owned. The vehicle constantly malfunctions — doors sometimes refuse to unlock, and the rear trunk opens only when it wants to. On several occasions, I’ve been completely locked out of my own car, even in freezing weather in Toronto. The wireless phone charger doesn’t work, sometimes overheating my phone, and the main screen randomly turns off. Despite multiple visits to the dealership, the issues persist. They keep “resetting the computer,” but nothing improves. I’ve been told parts need to come from Japan, but months later, I’m still waiting.

As a long standing customer with Infiniti I am very upset to see the current promotions that are being offered on select vehicles. I lease a 2025 Infiniti Sensory QX55 and I see that they have discounted this vehicle by 10,000 or you can opt to have no interest payment. This is extremely upsetting and now has devalued my vehicle that I can’t even trade it in without me absorbing the cost. When this lease is done I will not be doing business with Infiniti again. I am sure I am not the only one who feels this way.

I will never buy an Infiniti or Nissan product again. In 2016 I purchased a 2013 QX56 off lease. A year later, a new engine had to be installed, a year after that new suspension, a year after that CONTROL ARMS that should NEVER rust out on a car, year after that suspension AGAIN, and now here we are that the rear suspension cross member on my truck has completely rusted out and has to be released. No vehicle should ever rust out like my truck has. The entire undercarriage is rusted out. My truck was always garage kept and washed regularly. Infiniti does not stand behind their products. They did not manufacture them correctly. My undercarriage is rusted out like a car sitting in a junk yard for 50 years. When I called I was told “sorry out of warranty” and “we can trade it in for a new one”. Yes cause I want to spend $100k for this to happen again.

I bought a QX 80 new in 2021, had nothing but problems with sensors but was under warranty so not that big of a deal. Once my warranty expired I had issues with the AC. Turns out my AC lines were sagging/drooping causing them to drag on frame and wear through. Sounds like poor installation, perhaps poor workmanship? All they had to say was “you’re out of warranty, our hands are tied.” They were horrible to deal with, so save your money and don’t buy this overpriced, overrated vehicle brand.

I first time got Infiniti QX60 2024, and believe me it’s a worst experience ever I had, the car is so bad and so expensive, I recommend avoid it and look for Lexus Tx350 or something like that, QX60 gas seat noise problem, wrong installed seat belt, don’t even think to buy Infiniti QX 60.

I leased a 2023 QX60, it has 16500 miles on it and I am on my 3rd set of brakes! Got brake pulsation at 8500 miles and had to resurface rotors, then 3K miles later had to replace both front and rare rotors. Again after another 3K miles the issue returned back again (brake pulsation) and had to resurface both rear and front rotors and replaced the rear brake pads at (16,500 miles only)! Infiniti honored the resurfacing, replacement of pads and rotors in the first 2 times, but last time they said I have to pay for the rear pads which I ended up doing! Infiniti consumer affairs is useless, they just talk but do not take action or cover services or honor warranty or anything! They say it's a different department and all they can do is talk (talking to me and to the dealership if needed), to me this is useless. I am unsatisfied, will return the car when my lease ends in 7 months and will never lease an Infiniti again.

I lease a 2023 Infiniti QX60 with 28,000 miles on it and it is currently in the shop for its 3rd set of brakes! Have you ever heard of brake pads lasting 20,000 miles or less? I sure haven't! The service guy even told me that when I turn in my lease in March that I will need to put another set of brakes on it! What kind of brakes are they putting on these vehicles? I have never gone through brakes like this before in my life. The salesman says it's an Infiniti brake thing, that they should only last around 18,000. If you like dumping your hard earned money into your vehicle then by all means buy an Infiniti. If you have better things to do with your hard earned money I would look elsewhere! I can't wait to see what other repairs they're going to hit me with when my lease is up.

I bought a 2015 Infiniti qx60 in December of 2020. In JANUARY of 2021 I had to bring it to the dealership for transmission issues. This year of car has known issues with the CVT transmission. I had it repaired at that time. In January of 2023 I had to bring it back to the dealership for transmission issues. At that time I was informed that it would require a replacement transmission. I had a new transmission put in. It is now 2025 it is at the dealership AGAIN for transmission issues, it needs ANOTHER new transmission. Infiniti states they can only give me $2000 toward the over $7000 replacement transmission. This is the SECOND TRANSMISSION in 2 YEARS. I would not recommend infiniti to anyone.

INFINITI, I purchased a 2020 Infiniti QX60 last July 2024. I was told by one of the agents in the claims department that they would not reimburse me for having to replace control arms because it is wear and tear. First and foremost, it only has 53,000 miles and it is definitely a safety issue!!! INFINITI has lost my endorsement for their vehicles because NOW you are jeopardizing my life and the lives of others with faulty parts.

I purchased my 2019 Q50 new. The car has been the shop so many times that the extended warranty denied the claim. My twin turbo are failing at 98000 miles. My car has only been serviced by Infiniti. I will never advise anyone to buy this trash. If there’s a class action lawsuit, please let me know. I am stuck with a car still under warranty but want me to pay out of pocket $8000. I guess I will trade it in.😡

Infiniti do have great vehicles but the warranties suck. I sold my car and bought the extended warranty. Never used it! They would not even refund me or even prorate as other mfg do. Totally don’t buy. Not impressed with them at all. I could understand if you used it but not using it and nothing. Totally wrong. They just put more money in their pockets. Disgusted. 😩

Customers are not a priority at Infiniti of South Atlanta. I had a confirmed sales agreement in writing and assured that the purchase was completed. I didn't need a loan through the dealer. They promised an incentive by financing through them. While waiting on their financial department to run multiple credit requests, the vehicle was sold to someone else. I didn't need financing. My salesman assured me the vehicle was mine. I searched for this exact vehicle for months. I do not appreciate nor accept being treated like this. I have never written a negative review before but I am extremely upset over this dealer's disregard for me as a potential customer.

Our brand new Infiniti QX60 has been a nightmare! We purchased from West Houston Infiniti and were initially pleased with the car and even sent a family member to purchase the same car. One huge problem after another followed. When we receive a phone call on our Apple Car Play the volume of the incoming call is INSANE! Scares the hell out of us every time it rings! Major jump scare! Imagine turning your volume completely up and then receiving a call with no notice at that volume. One would think this would be a simple fix, but 5 service trips later they still can’t figure it out. It’s not the phone because they connect the phone to their loaner cars and it works every time as it should. It is completely unsafe to have our phone connected to Apple Car Play. When paying almost 80K For a car, we expect every feature to work & for our car to be safe.

I have been a loyal customer of Infiniti for over 10 years and the Qx50 is by far the worst vehicle I have leased. The engine absolutely sucks and makes a rattling noise which the service department has charged to the VCR engine. It’s bad enough they only do minor updates body and interior wise but due to my lack of research and trust in the company I am stuck in a lease that I can’t wait to get out of. Do yourself a favor and go elsewhere. The quality has gone down tremendously while the price has driven up.

I've been a loyal Infiniti customer for 20 years, owning four vehicles over that time. However, I recently encountered a significant issue with my 2017 QX60 requiring a timing chain replacement at only 72,000 miles. This is unusual for a vehicle of this make and mileage. After several weeks of being shuffled between dealerships. I was quoted between $8400 and $11,000 to repair. While the dealership applied a $2,000 goodwill credit towards the $8000 price, I still incurred a substantial out-of-pocket expense of $6,400. I am not complaining about the dealership that did the work but rather Infiniti for not fully covering a part that should have never failed at this low of a mileage. I see an overall decline in this brand and will take my losses and cut ties for good. Luckily, we have other choices and the ongoing financial issues with Nissan would probably put them out of their misery in a short order.