Infiniti

Infiniti

 3.3/5 (1496 ratings)
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About Infiniti

Infiniti is Nissan's division of luxury vehicles. Read more Nissan reviews to learn about other models.


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Infiniti Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 31, 2022

To Whom it may concern: We are writing to notify you of all problems we are experiencing with our (2021 Infiniti QX50). Photos were submitted. My wife job consist of driving to her patients houses, and she uses the top screen to navigate to and from. While she’s driving the radio flashes and it resets the channels. The top screen blacks out and the clock sets back 6 hours. She has to reset the SiriusXM channels each time this happens. Our service visits are as follows:

7/30/2022 Car taken to the dealership with the same issues persisting as well the daily, Vehicle Data Transmission is ON message. 07/16/22- 8264 miles- Customer returned to dealership to note that issue still persists, pictures taken by advisor and service manager informed. 07/15/22- 8129 miles- Picked up vehicle for customer by service manager and returned. Performed software update per tech line guidelines (Invoice still open for tech line case). 07/08/22- 8077 miles- Performed software update (Invoice still open for tech line case). 03/24/22- 6491 miles- Replaced AV control unit (Invoice attached). 03/09/22- 6832 miles- Ordered AV control unit (Invoice attached). 02/22/2022- 6498 miles- Performed software update (Invoice attached). I hope that you will resolve this matter promptly, as it is causing us considerable inconvenience.

Sincerely,

Samuel and Cynthia

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Rated with 1 star
Verified Reviewer
Original review: June 30, 2022

After owning Acura MDX with no problems for 10 years, I have really regretted after recent purchase of used 2018 Infiniti QX60 with 59000m and it. This car came defective; burning 1 quart of oil per 100 m. Local Infiniti dealer has stated that this car is already out of manufacturer warranty. I have tried to purchase an extended warranty and the same dealer refused to do this due to my car is red-flagged in an Infiniti database for engine service exception. Same dealer calculated parts and labor 11200$ for engine replacement.

Three local repair shops refused to fix Infiniti engine as well saying engine is very problematic. Used engine from junk costs about 5500$ plus labor. I have a feeling that Infiniti does not stay behind their cars, fighting with clients and not providing a viable options to fix defective car. I do have a really bad experience. Will try to get rid of this car ASAP and buy another Acura MDX. I would clearly say, stay away from Infiniti cars.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 29, 2022

    Let me start by saying that I had driven a 2006 infiniti M35 for 11 years and it made it to 200k miles, so I wanted to buy another one. I purchased a 2017 Q50s 2.0t and I have 88k miles on it. I took it to the Thousand Oaks CA dealership and they charged me the normal diagnostic fee which I agreed to pay, but they couldn't find the problem quickly and wanted to charge me another diagnostic fee, which I felt was unfair, so I picked up the car and took it to Oxnard Ca dealership and paid them another diagnostic fee. They also could not find the problem and said it must be an internal engine failure but didn't know exactly what and said I can pay another $500 for them to further diagnose the car. They quoted me $21k for a new engine, the car is 5 years old and has 88k miles on it, I have done all the service and it should not have this issue.

    When I asked if infiiniti would make me an offer on the car, they said NO, so they don't even want their car back. I still have a loan on the vehicle and it's not running, I can't believe that they don't stand behind their cars any longer. I also did not know when I purchased this car that infiniti used a Mercedes engine in this model. This company is ridiculous. Buyer beware.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 4, 2022

    I am insulted. We own three Infiniti/Nissan vehicles 2016, 2018 & 2019 & they falsely voided my engine warranty on my 2019 infiniti QX50 & are trying to make me buy an engine out of pocket. I need assistance and will hire an attorney.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 7, 2022

    My son purchased this vehicle and has had nothing but problems. Upon checking into it further there are many problems involved with it and it is known. Why wouldn't INFINITI take it upon themselves to rectify these issues and not leave it on the people who purchase their vehicles? Shameful. My son continues paying for a vehicle that has been in and out of the shop more than he's had the chance to even enjoy it and drive it.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 2, 2022

    We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running.

    I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone.

    I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing.

    After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do what's right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2022

    2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 28, 2022

    I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 24, 2022

    I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. I'm not going to buy anymore Infinity. I have a warranty but they're saying diagnosis they're going to charge it.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 16, 2021

    I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80's on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldn't explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

    4 people found this review helpful
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    Infiniti Company Information

    Company Name:
    Infiniti
    Website:
    www.infiniti.com