Cadillac Reviews

Well, Cadillac, you went and done it. Ran off another customer of 2 decades. Your Escalades are the biggest pieces of crap on the market, and you charged me over a hundred grand for this pile of crap. You are now on my ripoff do not buy from no matter what. Looks like Lincoln will take your business. Your customer service sucks, everything model you make above 2014 is a pile of crap. What happened to you? Did the money go to your head? Now you care less about the quality of your vehicles. Or the satisfaction of your decades-old customers.

I have a 2020 XT4 that was involved in a rollover accident. I was driving and we as hit on driver's side back door. My car spun then rolled first on its side then landed on the top. I was able to turn off my car unbuckle myself and leave the car with the assistance of some angel witnesses. All at the scene were amazed at how I walked away with just some seatbelt and prob airbag lifesaving bruises. I am grateful to the Cadillac engineers and safety team for all their knowledge and expertise.

Good morning. My name is Jennifer and I have had quite a disappointing experience with GM/Cadillac that has not been fully addressed or explained to me. **. I wanted to write to you, in hopes of a positive outcome for this situation. I have also been a hard working woman, just being medically retired after almost thirty years as a road patrol police officer, police sergeant, firefighter, aircraft firefighter, and EMT. I was injured at work and after several surgeries, therapy, and other issues, I was forced to retire.

So I've had this - car - for 3 months now. Brought it brand new. The WIFI/Hotspot didn't work from day 1. I've gone over 10 DAYS now with 3 separate maintenance appointments at 2 different dealerships in the Detroit area, with zero luck getting it fixed. Also, they NEVER have a loaner car available. I just spent THOUSANDS on this POS. It's sad that A) I got a car with not everything working, and B) They can't fix it in a timely manner. I advise all to NEVER buy a Cadillac.

In 2022-2023 we bought a brand new Escalade. Beautiful vehicle until the starter died (not even a year old) in our driveway on a holiday. Traded it in for a 2023 brand new XT-5. Kept it 2 weeks & hated it. Sounded like a LOUD sewing machine. Traded up (& paid dearly) to brand new XT-6. Worst vehicle EVER! It seized up on us & wouldn’t move. Had to have it on a car carrier from Brewster (Cape Cod) to dealership. Ended up w/ 3 pages of fixes & a battle to get reimbursed for tow charges. Got it back & every time I locked the doors the alarm went off. Following week we traded it in & bought a Jeep Summit Grand Cherokee. Never again, Cadillac!!!

If answer Jenifer ask for another agent. She is like a persecutor. Always blame you and very sarcastic. Shame on customer service. You get better treatment In 7-Eleven gas station. Body parts are not install right and she blame the customer. Why not the wind?

This is NOT what “luxury” ownership should look like. I bought TWO brand-new Cadillacs — a 2026 VISTIQ and a 2025 LYRIQ — and have been sent back to the dealer week after week with unresolved problems. Now both vehicles have premium connectivity issues. My 2026 VISTIQ also has moisture inside the rear tailgate light — on a brand-new vehicle. The dealer initially refused warranty repair because the issue wasn’t visible at that exact moment. When it reappeared, I personally showed them. They scheduled an appointment a week later… and did nothing.

Bought a 2025 Optiq in June 2025 and have had an issue (wifi not working) that requires a module to be replaced. It's been over 6 months with no end in sight; no ETA as to when the part will be available, and no apologies or concern from Cadillac or the dealership. No one can explain why a part used to produce new Optiqs is not available to dealers to fix a faulty one. Like the car overall, but have never experienced such a wait or lack of caring about the customer's situation.

I own a Cadillac CT5V, 2026. Shortly after my purchase, the light came on stating it needed oil. I immediately pulled over to a certified dealer only to find out that the turbo was leaking. I am waiting for a replacement decision from Cadillac. I am within the 90 days for customer satisfaction. Stay tuned for the end results.

Have been driving my 2019 XT5 since purchasing New & loved the experience. However, the Greatest Experience was when my XT5 Saved my Life! 7-weeks ago I’m sitting at a Red Light in my small town, with a Suburban stopped in front of me, when I’m rear ended by a 3/4 Ton Dodge Pickup when a Steel Cattle Guard on front, his speed was excessive & he never hit the brakes. My Caddy is Totally crushed Rear from first hit & Front from being sandwiched. Although I suffered broken bones, etc. I am convinced my Caddy saved me from Very much worse! ❤️❤️

Do not buy a Cadillac, they nickel and dime you to death and minor parts cost a king's random. Mercedes, Audi, and BMW are much better choices. Parts won't break w/o warning and you won't be told you to pay $1400 for a cosmetic part. The software had a glitch and Cadillac charged me $585 to reset it. Cadillac must think Mercedes and others treat customers poorly... They don't. RIP OFF.

After owning various cars over the past 60 years, I finally have one from a manufacturer I will never buy from again. I have a 2023 Cadillac XT5 with 17,300 miles on it. My adventure started 2 months ago when the check engine light went on. After a false start, Robert Woodall Cadillac in Danville VA diagnosed "problem with the emissions control system" requiring a new part which has now turned out to be on indefinite backorder. Nobody has been able to advise me as to whether it's safe to continue driving the car in the meantime. This service department appears grossly understaffed, and manager presenting as harassed. This doesn't look or feel like a luxury car place at all, more like a cheap used car lot.

Absolutely the worst customer service I've ever had. I went in for a simple trim fix that was under warranty, and they screwed me around for 6 months until the warranty was up, and have no intentions of ever fixing the issue. Give the customer the run around for long enough until they give up or they find a reason to not fix an issue seems to be the normal operation for GM these days.

Dear Cadillac Customer Support and General Motors Executive Team, I am writing to file a formal complaint regarding the 2025 Cadillac Escalade ESV V-Series I purchased from Rizza Cadillac in Tinley Park, Illinois, on August 26, 2025, under the direct supervision of General Manager Jim **. I took delivery of the vehicle via auto transport in Houston, Texas on August 31, 2025. The vehicle was represented to me by the dealership as brand new, in perfect condition, with only 4 miles and no damage.

I have always been a Chevy fan all my life Up until I bought my wife a 2015 Cadillac. You know the ones with the junkie transmissions. They should of recalled them like most manufacturers would but they haven't yet. I will think twice before I buy another Chevy.

I was in a Very BAD car wreck 7/18/2025 while driving a 2024 Cadillac Lyric.. It was a head on collision with the other driver driving on the wrong side of the road. God is so good because my car was ruined. Everyone who have seen the car is in disbelief that I’m not a lot worse off than I am. I just wanted you all to know this car was VERY WELL designed and built and along with God it saved my life!! Thank you!!!

I have a 2015 Cadillac ATS that's garage kept with 55k miles. I have had all maintenance done at the dealer. Last week without warning I had a catastrophic failure where the radiator leaked into the transmission. Happened out of nowhere with no warning signs. 11k to repair. I could not be less satisfied with my Cadillac. A car with 55k miles and regular maintenance should not explode out of nowhere.

I want to share my experience with my Cadillac Lyriq. I love the design and concept of this electric vehicle, but my car has been a major disappointment due to persistent quality issues. While Cadillac fixed some rattles caused by loose screws in the ceiling and door panels, the main problem—a loud, rumbling vibration from the AC hose connected to the compressor—remains unresolved.

Early in 2024, I was waitlisted to purchase a 2024 Luxury Edition of the EV Lyriq w SuperCruise. For the rest of 2024, I was quite happy w this Caddy. However, at the start of 2025, I was notified of a safety mandatory Software update. It took a couple of weeks to get an appointment & a full day of scheduled maintenance. Since my mandatory Software Service at Marvin Brown of San Diego (2/19/25), my SuperCruise will NOT work. OnStar has tried several times & even shutdown the car and a full reset the Caddy SW. No Luck! SuperCruise has not worked for the past 5 months. Even though it use to work, it now messages that Interstate 5 in California is a untapped freeway. WHAT?

@Cadillac – This Is How You Treat Loyal Customers? In March, I purchased two brand-new Cadillacs from Brotherton Cadillac in Renton, WA — a 2025 CT5 Premium Luxury AWD for myself and an XT4 for my wife. I spent over $100,000 because I believed in the Cadillac brand. I trusted that after all these years, Cadillac still stood for excellence, craftsmanship, and loyalty. But that trust was misplaced. Just three days after taking delivery, my CT5 threw an OnStar system error. Then I discovered the shark fin antenna was loose and letting water into the body of the car. The car had 250 miles on it. I brought it in for repairs — the first of many.

Purchased a 2024 XT6. At around 5k miles the transmission failed. Took it to Crestmont Cadillac for repairs. I was told they only had 1 tech that specializes in transmission repair. After waiting 10 days for the tech to diagnose the issue, I was told they were sure what the issue was. After waiting two weeks I received a call that said my vehicle was finally ready. On my way to get my vehicle I received a call saying that the vehicle was actually still not ready because it displayed the same error code. Then the service dept told me that the part needed was on back order. No one had any idea of how long they would have my vehicle.

I purchased a Cadillac expecting not only a quality vehicle but also a level of service that reflects the brand’s luxury status. Unfortunately, my experience has been quite the opposite. Every time my vehicle requires a repair, the process takes at least two months, which is completely unacceptable. One of the most frustrating aspects is the dealership’s repeated excuse that they are “busy with other vehicles.” While I understand that service departments handle multiple customers, this should not come at the expense of timely and efficient repairs. A luxury brand should prioritize customer satisfaction, not leave owners waiting for months without clear updates or resolutions. Until Cadillac improves its service efficiency and customer support, I would strongly caution potential buyers.

I own a 2016 Cadillac SRX all wheel drive. The CUE system went out as well as temp. controls, CD player, seat sensor, driver side detection system. No one wants to fix it. I have an extended warranty too.

I bought a 2023 Escalade V with 11k miles in Dec 2024. The adaptive cruise keeps messing up so I’ve had it at a Cadillac dealer for 30 days over the last two months. Two weeks ago they informed me that this vehicle has a warranty block and there’s nothing they can do. I’ve contacted Cadillac customer care numerous times and they could care less. The warranty block comes from the original buyer selling before a certain amount of miles. They don’t punish the seller, they punished the buyer. Someone who wants to drive their vehicle and promote their brand. How crazy is that???

After family owning Cadillacs since 1953 I figured it was my turn. My second Cadillac is a 23 ct5 sport with about 30k miles. I really liked the car. But now the car has been at the dealer for 6 months for multiple issues, each time I pick it up it goes right back with other issues. Transmission locked up while driving, valve body replaced, axle replaced, and emission work done. Picked it up, now it shakes and vibrates, bent propeller shaft. Picked up still vibrates and shakes, now smell oil burning. Needs a head gasket and claim it needs new tires. Car is still there and still paying on it. Cadillac does Nothing about their lemon!! Will never buy a Cadillac or GM vehicle again! 2nd Cadillac and 8th Gm car. Never again!!!

If I could give a zero rating, that would be my review!!! I purchased my dream car in September 2024. This was my 50th birthday gift as I have not had a brand-new car since 2012. I was SO excited!! I paid the dealership to tint the front windows, put protective coating on the interior and protective coating on the exterior. About a month after the purchase, we realized the heat and A/C was not working on the passenger side. I had to wait about three weeks before I could even take my car in to be repaired because they said they did not have a loaner car for me.

I purchased a brand-new 2023 Cadillac Escalade from Empire Cadillac in Long Island City, New York. After only 19,100 miles, the engine broke down and required replacement. My car has now been at their service center for over two months, and despite repeated assurances that the repair would take “a few weeks,” it still hasn’t been fixed. Every time I call, I am given vague responses and no concrete timeline for when the repair will be completed. This experience has been extremely disappointing. I never expected a company as reputable as Cadillac to provide such poor service and communication. If you’re considering buying from this dealership, think twice about the level of post-sale service you might receive.

Bayway Cadillac in Houston, Texas has just earned my vote for the worst dealer ever in my 50+ years of new car/truck buying experiences. Shame on me for not reading the reviews first. After reading their reviews it is really my fault for not making the effort to check them out. My experience along with reading the reviews, to me, indicate an ongoing plot to get the sale and then do not honor any of the conversation about good service, loaner vehicle, car wash, furnish 2nd Key Fobs,...etc. Return phone calls are non-existent.

I had a blow out late last night and just found out that I don't have no spare tire or jake that came with my car. Since I bought the car brand new, I never thought to ask about a spare and they didn't bother to inform me. Cars are costing half of a house and this much needed safety items doesn't come with the car WOW. I had to get a tow for my car. Also, since day one my brakes squeak for whatever reason. Most safety features cheaper cars come standard with my Cadillac did not. This will definitely be my last Cadillac purchase.

I rarely write reviews, but my recent experience with General Motors and Cadillac has compelled me to share my frustration. As a lifelong Cadillac customer, I expected a level of support and care that has been completely absent in my recent dealings with their corporate and dealership representatives. After purchasing what I believed to be a prestigious American luxury vehicle, I now find myself regretting that decision. My Cadillac, which I invested a significant amount of money into, has become a source of endless problems. Just this past year, it has spent between 6 to 8 months at the repair shop for various defects—hardly what one should expect from a brand that prides itself on quality and prestige.

This luxury car looks amazing on the road, but is nothing but a disaster. The transmission failed at 50k miles and the AC "door" is stuck l, requiring $3500 in repairs. Which is not covered because I didn't purchase the additional warranty. One would trust that such an expensive luxury vehicle would give you more than $50k miles without any major problems. One would be wrong. Very disappointed to say the least. I'll be moving away from GM vehicles.

It's not the product but the service. Paul Conte Cadillac service department is the worst. Not only did they overcharge me for unsatisfactory service. Their customer service also I'll give two thumbs down. Whether or not you're driving the cheapest or the most expensive vehicle there shouldn't be any discriminations when it comes down to service quality especially when the vehicle was bought there. My overall experience with the service department for the second chance given two thumbs down they get no stars. Cadillac is a great product that I would recommend, I also recommend that you buy a Cadillac at a dealership that when you have to stop life to take it in for service, they will take care of you with honor and respect.

2023 CX5 SUV the dashboard screen blackouts, requested to turn off the engine and restart again. I never see this in any other vehicles. When start engine radio start automatically and turn of off but comes again and again. It takes 4-5 times to turn off the radio which distracting drivers.

Wow, where do I begin. I bought a 2016 dream car once my daughters moved out it being a 2016 ats, a car I always wanted. Yes I am a perfect guy who maintains and keeps his car pristine. After a year that being 2021 the car was acting weird and sitting and running with check engine lights on, burning coil packs and melting them. After that I brought to local dealer where nothing was found but 2 weeks later back came the lights and the car went to Grand Prize Caddilac in Nanuet NY where they checked entire car over after commenting how nice that car looked, said it's brand new... But after 2 weeks found the issue had to rewire from the mass flow all around to the back of the motor.

I have owned a 2014 Cadillac CTS4, Performance with the 3.6 engine in it. I am disappointed in this Cadillac. The first thing that went wrong was the cable for the antenna had to be replaced. Then the Cue went out, a known problem Cadillac knows about. Then all four magnetic struts, brakes, tie rods and the list goes on. All before it had 50k on it. This car has only been serviced by Cadillac. I would advise people to check on the known issues with Cadillac before you buy one. The repair cost are the same as any other Lux car and I do have to say it is far from being a Lux car.