Cadillac Reviews

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Cadillac is a division of General Motors that manufactures luxury cars. Read reviews for their models:

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    CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 30, 2026

    Good morning. My name is Jennifer and I have had quite a disappointing experience with GM/Cadillac that has not been fully addressed or explained to me. **. I wanted to write to you, in hopes of a positive outcome for this situation. I have also been a hard working woman, just being medically retired after almost thirty years as a road patrol police officer, police sergeant, firefighter, aircraft firefighter, and EMT. I was injured at work and after several surgeries, therapy, and other issues, I was forced to retire.

    I purchased a new Cadillac XT4 and was temporarily happy with the vehicle. It immediately started having sensor issues, spontaneous braking on the roadways at full speeds (almost causing injuries and accidents) the electronics going out fully throughout the vehicle, recalls with front end sensors, almost having to have it towed and not being able to lock it safely, issues with the back hydronic door, door panels replaced, front dash parts replaced, the glovebox being fixed three times, the middle console having to be fixed, several parts literally falling out of the dash MULTIPLE times while driving and while sitting, rim issues, shock issues, and having the entire dash pulled out, fully taken apart. Each time it comes back, I’m told that “it’s fixed.” I then have to take it back in, have it worked on again for the same issues, and completely different issues.

    My vehicle has now been in the dealership since December 4, 2025, and it is April 30, 2026. This is just unacceptable. The entire time I have owned this vehicle, it has been at the dealership for 6-7 months, having to go in 7-8 times, aside from regular oil changes and service. I have lost money in monthly payments, monthly car insurance, monthly car wash membership, etc. I have paid everything, and have not been able to use or enjoy my vehicle that I worked hard for, and paid for. This is just disheartening and unacceptable. I have not been reimbursed in any way, for any of these lost payments.

    I feel absolutely unsafe with this vehicle, after the braking and sensor issues, being told that the full dash has to be taken apart piece by piece, and that the vehicle has been worked on so many times. I have had unsafe experiences with the braking system. I feel unsafe driving myself, much less my three children, pregnant daughter, and two grandchildren. I feel absolutely unsafe with this vehicle.

    Throughout this experience, I’ve had MANY rental vehicles, both through the dealership, and through the Enterprise company. I cannot take the dealership vehicles out of state, which has been a big issue. When I have to, I’m forced to rent (and pay for) a vehicle at Enterprise. The vehicles at Enterprise have been an issue, as I’ve received vehicles with left over illegal narcotics, expired insurance and registrations, heavy smoke residue, etc.

    l was pulled over out of state with my elderly mother in the vehicle, and could have been detained or arrested as I’m a retired police officer, carrying concealed, with heavy drug odors coming from the vehicle, and it not being legal for the street as everything was expired when he checked. My mother was horrified, and I was highly upset. This all because my personal vehicle has been in the dealership for months, and I cannot take their cars out of state. I was not reimbursed any costs for this either.

    I filed a buy back claim recently, and was denied. I was actually shocked that I was denied, as this vehicle has been in the dealership so much, for so many issues. The initial complaint conversation wasn’t very positive manner, and was not given the courtesy of being advised as to why it was denied, just that it was. The bottom line is that this vehicle is unsafe to drive, and have precious family ride in it. I have been told by mechanics that “I don’t know what product I’ll be getting back.” It disheartening that GM/Cadillac was advised of all of this, and did not care for their customers safety or concern.

    My family and I have been loyal GM/Cadillac customers for life, and this has clouded that experience. My fiancé has owned nothing but Escalades for years and years, was going to purchase a new one, and is now rethinking the purchase, as he has seen me go through this process as of late. He is disheartened and dismayed at the whole process as well.

    To add insult to injury, GM/Cadillac has somehow tied my ex husband of three years to the name on this complaint. I purchased this vehicle after my divorce, he has absolutely NOTHING to with the vehicle in ANY aspect. They stated they had no idea how this happened. I advised the GM representative I spoke to about this, and have requested that it be fixed, twice. It still has not been fixed. I am hoping to be approved for a buy back, and solve this on a timely fashion, to avoid retaining an attorney, etc. Thank you.

    Thank you for your time,

    Jennifer

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    CoveragePunctuality & SpeedMaintenance

    Reviewed March 10, 2026

    So I've had this - car - for 3 months now. Brought it brand new. The WIFI/Hotspot didn't work from day 1. I've gone over 10 DAYS now with 3 separate maintenance appointments at 2 different dealerships in the Detroit area, with zero luck getting it fixed. Also, they NEVER have a loaner car available. I just spent THOUSANDS on this POS. It's sad that A) I got a car with not everything working, and B) They can't fix it in a timely manner. I advise all to NEVER buy a Cadillac.

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      PriceRefunds & Payouts

      Reviewed Jan. 2, 2026

      In 2022-2023 we bought a brand new Escalade. Beautiful vehicle until the starter died (not even a year old) in our driveway on a holiday. Traded it in for a 2023 brand new XT-5. Kept it 2 weeks & hated it. Sounded like a LOUD sewing machine. Traded up (& paid dearly) to brand new XT-6. Worst vehicle EVER! It seized up on us & wouldn’t move. Had to have it on a car carrier from Brewster (Cape Cod) to dealership. Ended up w/ 3 pages of fixes & a battle to get reimbursed for tow charges. Got it back & every time I locked the doors the alarm went off. Following week we traded it in & bought a Jeep Summit Grand Cherokee. Never again, Cadillac!!!

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      Customer ServiceStaff

      Reviewed Dec. 18, 2025

      If answer Jenifer ask for another agent. She is like a persecutor. Always blame you and very sarcastic. Shame on customer service. You get better treatment In 7-Eleven gas station. Body parts are not install right and she blame the customer. Why not the wind?

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      CoveragePunctuality & Speed

      Reviewed Dec. 17, 2025

      This is NOT what “luxury” ownership should look like. I bought TWO brand-new Cadillacs — a 2026 VISTIQ and a 2025 LYRIQ — and have been sent back to the dealer week after week with unresolved problems. Now both vehicles have premium connectivity issues. My 2026 VISTIQ also has moisture inside the rear tailgate light — on a brand-new vehicle. The dealer initially refused warranty repair because the issue wasn’t visible at that exact moment. When it reappeared, I personally showed them. They scheduled an appointment a week later… and did nothing.

      Denied warranty coverage. Repeated service visits. Zero resolution. Buying two new luxury vehicles should come with quality, accountability, and support — not excuses and wasted time. This experience has been exhausting and unacceptable. @Cadillac @GM — it’s time to step in and fix this. Permanent repairs, replacement, or another proper resolution. Customers shouldn’t have to fight this hard after spending this much.

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      CoveragePunctuality & SpeedMaintenanceStaff

      Reviewed Dec. 8, 2025

      Bought a 2025 Optiq in June 2025 and have had an issue (wifi not working) that requires a module to be replaced. It's been over 6 months with no end in sight; no ETA as to when the part will be available, and no apologies or concern from Cadillac or the dealership. No one can explain why a part used to produce new Optiqs is not available to dealers to fix a faulty one. Like the car overall, but have never experienced such a wait or lack of caring about the customer's situation.

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      Punctuality & Speed

      Reviewed Dec. 4, 2025

      I own a Cadillac CT5V, 2026. Shortly after my purchase, the light came on stating it needed oil. I immediately pulled over to a certified dealer only to find out that the turbo was leaking. I am waiting for a replacement decision from Cadillac. I am within the 90 days for customer satisfaction. Stay tuned for the end results.

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      Punctuality & SpeedMaintenance

      Reviewed Dec. 3, 2025

      Have been driving my 2019 XT5 since purchasing New & loved the experience. However, the Greatest Experience was when my XT5 Saved my Life! 7-weeks ago I’m sitting at a Red Light in my small town, with a Suburban stopped in front of me, when I’m rear ended by a 3/4 Ton Dodge Pickup when a Steel Cattle Guard on front, his speed was excessive & he never hit the brakes. My Caddy is Totally crushed Rear from first hit & Front from being sandwiched. Although I suffered broken bones, etc. I am convinced my Caddy saved me from Very much worse! ❤️❤️

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      PriceMaintenance

      Reviewed Nov. 20, 2025

      Do not buy a Cadillac, they nickel and dime you to death and minor parts cost a king's random. Mercedes, Audi, and BMW are much better choices. Parts won't break w/o warning and you won't be told you to pay $1400 for a cosmetic part. The software had a glitch and Cadillac charged me $585 to reset it. Cadillac must think Mercedes and others treat customers poorly... They don't. RIP OFF.

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      Price

      Reviewed Nov. 12, 2025

      After owning various cars over the past 60 years, I finally have one from a manufacturer I will never buy from again. I have a 2023 Cadillac XT5 with 17,300 miles on it. My adventure started 2 months ago when the check engine light went on. After a false start, Robert Woodall Cadillac in Danville VA diagnosed "problem with the emissions control system" requiring a new part which has now turned out to be on indefinite backorder. Nobody has been able to advise me as to whether it's safe to continue driving the car in the meantime. This service department appears grossly understaffed, and manager presenting as harassed. This doesn't look or feel like a luxury car place at all, more like a cheap used car lot.

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      Cadillac Company Information

      Company Name:
      Cadillac
      Website:
      www.cadillac.com