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Bought a Cadillac XT5 in December. Been in the shop 15 times for the same problem. Mold in the AC which has caused a health concern since I am allergic to mold and mildew. Noticed there was a problem with the steering wheel, and according to the dealer, there's no fix since the part is on a National backorder, No ETA. GM executive states it does not fall under lemon law because it has 47k miles. Dealership trying its best to help us. District manager/gm being difficult to deal with since he has not taken any ownership. Called owner assistance, tried to speak with the person handling my case which she is AMAZING but there is so much she can do, Cadillac/GM is not standing by their product (Made in China). The worst car we ever bought. Please note this is the 2nd Caddy we have owned and our last one ever...
2020 Cadillac XT6 33k miles been in the shop 3 times. Two major one moderate. The 3rd and current issue is the transmission. Had to be towed to dealership since it would not start or move. The dealership Royal Cadillac Tucson Arizona was the destination and has been there 3 times. This last time the dealership was too busy to even update me for a whole week. Would not return calls so I had to contact a manager just so I can get an update on my vehicle. I was then told that it will be a couple weeks before the part is there and then a few days to fix it. So we are looking at 3 weeks approximate. I asked about a loaner since this is an expensive vehicle and kinda like to have something to drive. Was told, "No, we don't do that sorry." So I did what most people would do, go directly to Cadillac.
Well that was useless. They care less about their customers than this dealership. They just wanted to note everything to help improve customer satisfaction yet nothing will change. They claim they are sorry for my experience yet did nothing to correct that dealership and how they treat loyal customers (own multiple Cadillacs one being CTS V). I told them I was not happy I am paying for a vehicle that is in the shop more than on the road and cannot even get a loaner. Why pay Cadillac prices on a Ford Pinto quality product. This company has went downhill and will tell you to never buy another Cadillac and stay away from those dealerships. Lexus, Infiniti, heck even Hyundai would be a better choice. 0 stars for this company and vehicle and will make sure anyone I know stays far away from Cadillac.
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Choose a different dealership. Actually a different manufacture for that matter. I purchased a Brand New Cadillac CT5-V in February 22. 1 year later Feb 23 with the car at 11k miles I received a message on my dash that stated “Service Brake Pad Monitor”. I took the car into the dealership where they informed me I needed to replace the brake pads and rotors. No car EVER needs this replaced with such low mileage. Cadillac of Beverly Hills/GM refuse to see this as a defective/low quality parts. Instead they’re saying it’s the way I drive the car. Even though they ran a diagnostics and it was determined that the car has never been abused. I’m being told that I need to pay $3500 to repair the premature failure of a $70k car. Absurd and ridiculous. Save yourself from dealing with this type of headache. There are plenty of Luxury Manufactures that truly know how to appreciate your business.
I bought a brand new Cadillac xt6 2022, I’ve been given maintenance to the xt6 at Cadillac dealer, just about a week ago I went to get an oil change. A week later the engine light been on. I couldn’t believe it! That it would happen now, I’ve only used it for couple of months, I would of expect something like that probably years later but not in a new vehicle!
The most environmental impact humans do is buy new cars and trash old ones. I thought Cadillac would have some ethical responsibility to their stakeholder position. I have been very happy with my 2010 Cadillac through the years. I well cared for this car and still looks nearly new inside and out. Now in 2022 it started burning quite a bit of oil, I messed up and didn't keep track, and I blew the 3.0 engine. My fault and at 160k miles I'm not mad at them, though that was a bit short life for burning all the oil in 1k miles on a well maintained engine. What I am mad about is the access to parts.
Apparently Cadillac makes changes to their engines often and makes engine swaps nearly impossible by their ridiculous ECU limitations. This is outright vital that a company could be welcoming for people to fix their cars and be environmentally friendly by extending the life of a car and all the plastics and emissions it took to create it... This company preaches woke, but is clearly out to just damage the environment with throwaway cars... Cadillac and other auto companies are lead by some fake liars. They don't care anything about the environment. I will never buy a Cadillac again.... From a customer who thought they would never buy another brand.
Wile I was driving my Cadillac XT-5 my entire keychain with seven keys and an ornament disappeared through large gap right above sliding cupholder's cover. There was no way to get this item back without dismantling part of the vehicle. So, I took it to Casa de Cadillac to retrieve my keys. It took them a few hours to get my keys back and return my car. I was really shocked when at the end I was charged $375. It is obviously design flaw, since no vehicle should be able to swallow such a bulky item without easy way to retrieve it. My car is under bumper to bumper warranty and they should have used this warranty to get my keys back since I am not the one who have created that unacceptably wide opening inside the car. As a result I was charged $375 and for several hours I did not have an access neither to my home nor to my office. So, I was punished for the poor design of the vehicle. This is unacceptable!
Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.
Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car I'm paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! It's GMs new corporate culture? Service Request Number: **
Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.
Poorest customer service I have ever received. Totally not helpful and not there to meet customers' needs or satisfaction. After waiting for my Escalade for 4 months with a issue with the transmission, on the third time around picking my vehicle up the engine blew at 60000 miles 10 miles from the dealership and transmission still not fixed. Four months later vehicle was returned, after a new engine and still has transmission issues, touch screen is bad, cruise control not working and drivers assist warning on. I had to fight for a loaner for warranty work! Which was given a equinox, nowhere in comparison for 3.5 months. Was told by Cadillac was basically my problem to deal w the dealership and I could go rent a vehicle to meet my family's need of a 7 passenger vehicle but would only reimburse 42 dollars a day for a week only.
I also was told by one of their customer car advisors that it was basically my problem and if they were to have the same issues she would be in the same shape. Total lie. Payment reimbursement was discussed then denied after I had to do all the grunt work to get the warranty work order and submit for which they had multiple contacts with the dealership and were well aware what was going on. Worst experience ever and will not own another Cadillac in my lifetime. Would highly not recommend buying a Cadillac. They are junk and way overpriced. Encountered multiple people with the same transmission issues along with GM has a class action lawsuit against them for the transmission problem my vehicle has/had. I got rid of it ASAP!
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