Cadillac Reviews

Good morning. My name is Jennifer and I have had quite a disappointing experience with GM/Cadillac that has not been fully addressed or explained to me. **. I wanted to write to you, in hopes of a positive outcome for this situation. I have also been a hard working woman, just being medically retired after almost thirty years as a road patrol police officer, police sergeant, firefighter, aircraft firefighter, and EMT. I was injured at work and after several surgeries, therapy, and other issues, I was forced to retire.

So I've had this - car - for 3 months now. Brought it brand new. The WIFI/Hotspot didn't work from day 1. I've gone over 10 DAYS now with 3 separate maintenance appointments at 2 different dealerships in the Detroit area, with zero luck getting it fixed. Also, they NEVER have a loaner car available. I just spent THOUSANDS on this POS. It's sad that A) I got a car with not everything working, and B) They can't fix it in a timely manner. I advise all to NEVER buy a Cadillac.

In 2022-2023 we bought a brand new Escalade. Beautiful vehicle until the starter died (not even a year old) in our driveway on a holiday. Traded it in for a 2023 brand new XT-5. Kept it 2 weeks & hated it. Sounded like a LOUD sewing machine. Traded up (& paid dearly) to brand new XT-6. Worst vehicle EVER! It seized up on us & wouldn’t move. Had to have it on a car carrier from Brewster (Cape Cod) to dealership. Ended up w/ 3 pages of fixes & a battle to get reimbursed for tow charges. Got it back & every time I locked the doors the alarm went off. Following week we traded it in & bought a Jeep Summit Grand Cherokee. Never again, Cadillac!!!

If answer Jenifer ask for another agent. She is like a persecutor. Always blame you and very sarcastic. Shame on customer service. You get better treatment In 7-Eleven gas station. Body parts are not install right and she blame the customer. Why not the wind?

This is NOT what “luxury” ownership should look like. I bought TWO brand-new Cadillacs — a 2026 VISTIQ and a 2025 LYRIQ — and have been sent back to the dealer week after week with unresolved problems. Now both vehicles have premium connectivity issues. My 2026 VISTIQ also has moisture inside the rear tailgate light — on a brand-new vehicle. The dealer initially refused warranty repair because the issue wasn’t visible at that exact moment. When it reappeared, I personally showed them. They scheduled an appointment a week later… and did nothing.

Bought a 2025 Optiq in June 2025 and have had an issue (wifi not working) that requires a module to be replaced. It's been over 6 months with no end in sight; no ETA as to when the part will be available, and no apologies or concern from Cadillac or the dealership. No one can explain why a part used to produce new Optiqs is not available to dealers to fix a faulty one. Like the car overall, but have never experienced such a wait or lack of caring about the customer's situation.

I own a Cadillac CT5V, 2026. Shortly after my purchase, the light came on stating it needed oil. I immediately pulled over to a certified dealer only to find out that the turbo was leaking. I am waiting for a replacement decision from Cadillac. I am within the 90 days for customer satisfaction. Stay tuned for the end results.

Have been driving my 2019 XT5 since purchasing New & loved the experience. However, the Greatest Experience was when my XT5 Saved my Life! 7-weeks ago I’m sitting at a Red Light in my small town, with a Suburban stopped in front of me, when I’m rear ended by a 3/4 Ton Dodge Pickup when a Steel Cattle Guard on front, his speed was excessive & he never hit the brakes. My Caddy is Totally crushed Rear from first hit & Front from being sandwiched. Although I suffered broken bones, etc. I am convinced my Caddy saved me from Very much worse! ❤️❤️

Do not buy a Cadillac, they nickel and dime you to death and minor parts cost a king's random. Mercedes, Audi, and BMW are much better choices. Parts won't break w/o warning and you won't be told you to pay $1400 for a cosmetic part. The software had a glitch and Cadillac charged me $585 to reset it. Cadillac must think Mercedes and others treat customers poorly... They don't. RIP OFF.

After owning various cars over the past 60 years, I finally have one from a manufacturer I will never buy from again. I have a 2023 Cadillac XT5 with 17,300 miles on it. My adventure started 2 months ago when the check engine light went on. After a false start, Robert Woodall Cadillac in Danville VA diagnosed "problem with the emissions control system" requiring a new part which has now turned out to be on indefinite backorder. Nobody has been able to advise me as to whether it's safe to continue driving the car in the meantime. This service department appears grossly understaffed, and manager presenting as harassed. This doesn't look or feel like a luxury car place at all, more like a cheap used car lot.