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Cadillac is a division of General Motors that manufactures luxury cars. Read reviews for their models:
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Reviewed Aug. 7, 2023
I purchased my 2016 Cadillac SRX in November of 2020. The car had 18000 miles. I had to see it in person and drive it to make sure that it was a good deal at $9,999.00. Still rolling now at 300,000!!!
Reviewed July 30, 2023
Cadillac needs to change the name of its “Customer Service Dept” to a more accurate description of “No Customer Service Dept”. They are totally unresponsive if a customer files an online complaint. It takes them 1 month to respond and then its only to fill out another online form. After that, 1 or more months go by without any response what-so-ever. This is totally unacceptable for a luxury brand.
In our case, right after our 4 year Cadillac warranty ran out and only 20,000 miles, our QUE infotainment system went out. There are literally thousands of complaints and several class action suits over the faulty gel-filled touch screens on Cadillacs from 2013 to 2017. The screens lasted, on average, about 3-4 years but much less in the southern climates with temperatures exceeding 100 degrees.
Cadillac knew about the faulty screens as early as 2015 but continued installing them in cars until mid-2017 at least. Customers taking their cars to their dealers were told GM issued a service bulletin requiring them to replace the whole infotainment system at a cost of $2,000+. For owners with cars out of warranty, this was ridiculous since it was only the touch screen that was bad and a new better one could be purchased in the aftermarket for a little as $30. Many owners, myself included, declined to pay $2,000+ to replace a GM faulty part and installed our own replacement screen with a lot of work on our part. This is not something any owner of a luxury car should have to do.
While we love the 2016 XTS we bought, which has been an otherwise a great car, the Cadillac brand has fallen badly in customer service. Our local dealer has been excellent and we do not blame them for GM not standing behind its products and customers. This will be our last Cadillac if GM does not stand behind its products better than it has so far.
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Reviewed April 29, 2023
Bought a Cadillac XT5 in December. Been in the shop 15 times for the same problem. Mold in the AC which has caused a health concern since I am allergic to mold and mildew. Noticed there was a problem with the steering wheel, and according to the dealer, there's no fix since the part is on a National backorder, No ETA. GM executive states it does not fall under lemon law because it has 47k miles. Dealership trying its best to help us. District manager/gm being difficult to deal with since he has not taken any ownership. Called owner assistance, tried to speak with the person handling my case which she is AMAZING but there is so much she can do, Cadillac/GM is not standing by their product (Made in China). The worst car we ever bought. Please note this is the 2nd Caddy we have owned and our last one ever...
Reviewed April 17, 2023
2020 Cadillac XT6 33k miles been in the shop 3 times. Two major one moderate. The 3rd and current issue is the transmission. Had to be towed to dealership since it would not start or move. The dealership Royal Cadillac Tucson Arizona was the destination and has been there 3 times. This last time the dealership was too busy to even update me for a whole week. Would not return calls so I had to contact a manager just so I can get an update on my vehicle. I was then told that it will be a couple weeks before the part is there and then a few days to fix it. So we are looking at 3 weeks approximate. I asked about a loaner since this is an expensive vehicle and kinda like to have something to drive. Was told, "No, we don't do that sorry." So I did what most people would do, go directly to Cadillac.
Well that was useless. They care less about their customers than this dealership. They just wanted to note everything to help improve customer satisfaction yet nothing will change. They claim they are sorry for my experience yet did nothing to correct that dealership and how they treat loyal customers (own multiple Cadillacs one being CTS V). I told them I was not happy I am paying for a vehicle that is in the shop more than on the road and cannot even get a loaner. Why pay Cadillac prices on a Ford Pinto quality product. This company has went downhill and will tell you to never buy another Cadillac and stay away from those dealerships. Lexus, Infiniti, heck even Hyundai would be a better choice. 0 stars for this company and vehicle and will make sure anyone I know stays far away from Cadillac.
Reviewed April 5, 2023
Choose a different dealership. Actually a different manufacture for that matter. I purchased a Brand New Cadillac CT5-V in February 22. 1 year later Feb 23 with the car at 11k miles I received a message on my dash that stated “Service Brake Pad Monitor”. I took the car into the dealership where they informed me I needed to replace the brake pads and rotors. No car EVER needs this replaced with such low mileage. Cadillac of Beverly Hills/GM refuse to see this as a defective/low quality parts. Instead they’re saying it’s the way I drive the car. Even though they ran a diagnostics and it was determined that the car has never been abused. I’m being told that I need to pay $3500 to repair the premature failure of a $70k car. Absurd and ridiculous. Save yourself from dealing with this type of headache. There are plenty of Luxury Manufactures that truly know how to appreciate your business.
Reviewed Jan. 2, 2023
I bought a brand new Cadillac xt6 2022, I’ve been given maintenance to the xt6 at Cadillac dealer, just about a week ago I went to get an oil change. A week later the engine light been on. I couldn’t believe it! That it would happen now, I’ve only used it for couple of months, I would of expect something like that probably years later but not in a new vehicle!
Reviewed Sept. 9, 2022
The most environmental impact humans do is buy new cars and trash old ones. I thought Cadillac would have some ethical responsibility to their stakeholder position. I have been very happy with my 2010 Cadillac through the years. I well cared for this car and still looks nearly new inside and out. Now in 2022 it started burning quite a bit of oil, I messed up and didn't keep track, and I blew the 3.0 engine. My fault and at 160k miles I'm not mad at them, though that was a bit short life for burning all the oil in 1k miles on a well maintained engine. What I am mad about is the access to parts.
Apparently Cadillac makes changes to their engines often and makes engine swaps nearly impossible by their ridiculous ECU limitations. This is outright vital that a company could be welcoming for people to fix their cars and be environmentally friendly by extending the life of a car and all the plastics and emissions it took to create it... This company preaches woke, but is clearly out to just damage the environment with throwaway cars... Cadillac and other auto companies are lead by some fake liars. They don't care anything about the environment. I will never buy a Cadillac again.... From a customer who thought they would never buy another brand.
Reviewed April 20, 2022
Wile I was driving my Cadillac XT-5 my entire keychain with seven keys and an ornament disappeared through large gap right above sliding cupholder's cover. There was no way to get this item back without dismantling part of the vehicle. So, I took it to Casa de Cadillac to retrieve my keys. It took them a few hours to get my keys back and return my car. I was really shocked when at the end I was charged $375. It is obviously design flaw, since no vehicle should be able to swallow such a bulky item without easy way to retrieve it. My car is under bumper to bumper warranty and they should have used this warranty to get my keys back since I am not the one who have created that unacceptably wide opening inside the car. As a result I was charged $375 and for several hours I did not have an access neither to my home nor to my office. So, I was punished for the poor design of the vehicle. This is unacceptable!
Reviewed March 3, 2022
Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.
Reviewed March 2, 2022
Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car I'm paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! It's GMs new corporate culture? Service Request Number: **
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