Infiniti Reviews

I have a 2011 QX 56 white with a pearl flakes. The paint job now is peeling so bad that Infiniti refuses to repaint my vehicle after a class action lawsuit was filed against them. I reached out to Craig Keeys VP or Consumer Affairs for 2 1/2 years. I did not receive any notice or recall. I’m not happy. To ANYONE looking to purchase an Infiniti… DON’T!!

I own a 2023 Infiniti QX60 and love the features and style of the vehicle. Unfortunately, the vehicle is not safe to be driving. It has a problem of losing power while drive and shutting off. I need to pull over and try several times to restart. Another issue is that while at a complete stop it will shift to neutral without me knowing and then I have to change it back to drive, it's really dangerous when it happens while in the middle of a street waiting to make a left turn. The check engine light has come on while trying to start the car, there was an incident where it just wouldn't start at all. I let the car sit for an hour and tried to restart, but it wouldn't. I did this several times that day with the same result. So I called Infiniti roadside for it to be towed to the dealership. When roadside arrived we tried the car and it started up like nothing, this was about 6 hours after the issue started. Luckily, I had pictures and video showing that the engine light was on and wasn't starting.

Unfortunately I’m a customer with 1 more year QX60 Infiniti. I really feel totally unsafe with this car. I drove the car and there was couple noises. Nothing shows on the dashboard. No warning. All of a sudden brake system totally destroyed. I drove with no brakes after 32000 kilometer. They didn’t even care about my safety. Feel free to contact me for more details about my experience.

I have 2014 Infiniti QX80. Nice suv, but after 135000 miles, the Engine broken fast comparing to any vehicle brands in market even cheaper than Infiniti. It's bad. No one know how to fix the SUV, I noted a lot of complaints about this issue from other infiniti QX80 owners, all have error code P0088, P0090, need change timing chain replacement recall. There was issue with 2013, but still infiniti have this issue after 2013 models, this the 2nd time I lost the trust in the Japanese auto manufacturing specifically infiniti and Nissan companies, do not buy this vehicle. Unless you want to use it up to 100k miles only. Not worth it to spend your money on infiniti QX80. I hope one from the main infiniti headquarter in Japan will fix this issue.

Good Evening. My name is Shellie **, in my last several visits to Bob Johnson Infiniti on West Henrietta Road, it was one of my worst experiences ever dealing with any service relief work from any dealership or service repair center. I found out through your service center that my motor was blown and need to be replaced. I've only had the vehicle for barely a year. The Service consultant told me that it would cost me $23,000 to repair the motor in my vehicle. I'm making monthly payments on a vehicle that is not drivable by any means. I do not have that kind of money to pay this vehicle.

Infiniti overall and including QX50 Models are the worse car you can possibly purchase and especially used. Major Engine, Transmission, and Performance issues. As soon as the warranty expires many including myself have reported engine failure, which would cost you $20,000 to fix it in any Infiniti dealership. The oil change history shows that it was served every 5K. Garage kept.

This business has violated my rights as a consumer to request a service. They have lost documents multiple times with my personal and company details, they have also made me pay to have multiple documents notarized as a result to their negligence with my documents that should have been filed in a system that would protect my consumer rights. They have lied multiple times on the status of my account and the transfer of equity to my business. I have lost 8 months of my vehicle reporting on my business credit and this has helped up investment opportunities for my business. This process should have been a 4-6 weeks process that now due to their negligence and losing several of my documents has turned into over an 8 month process. I want answers and I want a remedy for their neglect.

So the catalytic converter is a known issue but no recalls done. I had to replace my whole system which is two front CATs that attached to the manifold and two rear that attached to exhaust system. This also includes four new O2 sensors. You don't want to piece this system or be cheap. In all you will spend thousands. That doesn't include the battery issue and how they try and save gas by not letting the alternator charge your battery while driving. This becomes an issue and cause you to have battery failures. These are two known issues not with just this but other models. Nissan will fix until your warranty runs out then you are out of pocket. DO NOT buy unless you know these common issues are addressed.

I bought a brand new Infiniti QX55 on May 2023. After two months, it had an engine ignition issue and didn't go beyond 20MPH. The issues disappeared after I shut off the engine and restarted it. I took it to the dealership for repair but they couldn't duplicate the issues so they couldn't do anything. The same issue kept happening but the dealer service dept said that there is nothing they can't do anything unless the failures are recorded in the current code. A couple of months later, the engine shut off in the middle of driving but after a couple of attempts, I was able to start the engine.

Proud owner of a pre-owned (10k miles) Infiniti 2016 QX80. I put over 140K miles on it. Only as it got up there in mileage did I start to have issues that pushed me to get another one. The 2016 started to have cylinder misfires and I replaced the rack and pinion. That was it. Being I had a pretty good experience with this vehicle I decided to get a newer one, so I traded it in and got a certified pre-owned 2021 with 35K. Since I received it I have had nothing but problems which I pushed to fix under warranty.

I took our 2019 Infiniti QX50 in because one of the cylinders that controls the rear hatch was broken through no fault of mine. The cylinders were under warranty so they were replaced which was fine. However, as a result of the faulty cylinder the rear hatch is now slightly twisted and does not sit properly when closed. They are now saying that warranty does not cover this - a $900 repair. Furthermore, if I get the hatch fixed at any other body shop than the one they recommend they will not cover the cylinders if they are damaged by the repair. Sounds like a bit of a scam.

If there was zero star rating I'd give it. Purchased an Infiniti QX50 CPO 23,000 miles from the dealer, with the extra warranty coverage. The sales team kept saying they take care of their customers!!! The Fuel pump went bad after 4 months, and was backordered for 6 weeks!! The Dealer had no loaner, and did not offer a rental car... so much for the assistance. I rented a car on my own. Then, I filed a claim with Infiniti main office in TN. My car was ready after 3 weeks. The Regional Case Manager said they'd cover one month rental upon the invoice, then changed to one week only when the car got ready. Why? the car stayed 3 weeks in their shop. Never again will I step foot inside an Infiniti dealer and I am selling the car. I was treated well when I owned a Subaru, a Hyundai... not with Infiniti.

I purchased a new QX60 from Infiniti Milwaukee Lupient dealership. So far I love it and have only had a positive experience from sales as well as service, it had a rearview mirror and sunroof that needed adjustment. The vehicle is smooth and is the most luxurious one I have ever owned. I purchased the extended warranty due to it have so many electrical components. Car makes you feel like you’re one of the wealthiest people in the world. You really need to take it for a test drive, to me it’s one of the best kept SUV secrets out there.

So I bought a brand new QX55 from Royal Oak Infinity. I was assured that if anything went wrong they were the best of the best in customer service. I even paid for the extra paint protection as this was my first luxury vehicle. After a few months I saw my paint flaking off right down the the metal. I’m not talking a few rock chips I’m talking paint flaking all over. Doors, roof, front and back. We took it in as it was still not even a year old yet. The salesman said they would look into it for us and get back right away. Every time we called we were told it’s with warranty they will let us know asap.

They charged me $1900 to replace 3 sensors/battery/oil pan gasket because I had a oil leak. When I came to pick up my vehicle it had a loud squeaking noise. The tech tightened the pulleys so It stopped. He gave me an est of $542.27 to replace pulleys & belts so I left before I could get home. It smoked so bad made me sick. Took it back. Was told it would be $2400-$6000 more to fix a 2004. Surely they knew that was too much to put into a 2004 so they gave the smaller bill to start knowing I would return, because the repair was incomplete. Don’t go to Nalley Infiniti Marietta.

I have. 2011 Infiniti QX56. It has over 200,000 miles on it. Runs/rides like a brand new car. WHEN ITS RUNNING!!! I had the plugs and coils replaced and it would not start thereafter. It has been to several mechanics near me only to have to go to the Nissan shop an hour away. It took me 3 hours to start it in order to get it there. They had it for a few weeks and told me they have fixed it. I went to pick it up and it did the same thing but I took it home hoping it was just a hiccup.

These electrical issues have been happening since 2016. I was unaware of this when I purchased my 2021 QX50 Sensory model. We had the same problems and more for eight months. The dealership, of course, said, "Oh no, nothing like that had occurred before." We leased a 22 QX50 Sensory, and a week later, the same things started happening. This continued until April when Infiniti consumer affairs said to take it to another Infiniti dealership for a second opinion. They replaced my entire A/V unit per Infiniti Corp. It worked for three months and started over again; Infiniti had the A/V unit replaced again in September. This time it only took a few weeks for the issues to start happening again. I went back to consumer affairs again, and they finally decided to repurchase it and reimburse us for our payments.

Purchase a QX55 a little over a year ago. I had over a year and 4 to 5 time is to service the navigation. But they just say it has been service and it works perfectly. On the fifth time I go in and the navigation still wasn't working. I finally was fed up and told them, "This is ridiculous, I bought a car, and the navigation never works." So, they got some savvy tech, and he also could not get it to work. Finally, I asked them to bring the tech that worked on it and said it worked and show me how it worked for him. When he came out, he also could not get it to work. But he assured me it worked at his workstation. I told him, "How come it was still doing the same from all the previous time I had brought in for."

To Whom it may concern: We are writing to notify you of all problems we are experiencing with our (2021 Infiniti QX50). Photos were submitted. My wife job consist of driving to her patients houses, and she uses the top screen to navigate to and from. While she’s driving the radio flashes and it resets the channels. The top screen blacks out and the clock sets back 6 hours. She has to reset the SiriusXM channels each time this happens. Our service visits are as follows:

After owning Acura MDX with no problems for 10 years, I have really regretted after recent purchase of used 2018 Infiniti QX60 with 59000m and it. This car came defective; burning 1 quart of oil per 100 m. Local Infiniti dealer has stated that this car is already out of manufacturer warranty. I have tried to purchase an extended warranty and the same dealer refused to do this due to my car is red-flagged in an Infiniti database for engine service exception. Same dealer calculated parts and labor 11200$ for engine replacement.

Let me start by saying that I had driven a 2006 infiniti M35 for 11 years and it made it to 200k miles, so I wanted to buy another one. I purchased a 2017 Q50s 2.0t and I have 88k miles on it. I took it to the Thousand Oaks CA dealership and they charged me the normal diagnostic fee which I agreed to pay, but they couldn't find the problem quickly and wanted to charge me another diagnostic fee, which I felt was unfair, so I picked up the car and took it to Oxnard Ca dealership and paid them another diagnostic fee. They also could not find the problem and said it must be an internal engine failure but didn't know exactly what and said I can pay another $500 for them to further diagnose the car. They quoted me $21k for a new engine, the car is 5 years old and has 88k miles on it, I have done all the service and it should not have this issue.

I am insulted. We own three Infiniti/Nissan vehicles 2016, 2018 & 2019 & they falsely voided my engine warranty on my 2019 infiniti QX50 & are trying to make me buy an engine out of pocket. I need assistance and will hire an attorney.

My son purchased this vehicle and has had nothing but problems. Upon checking into it further there are many problems involved with it and it is known. Why wouldn't INFINITI take it upon themselves to rectify these issues and not leave it on the people who purchase their vehicles? Shameful. My son continues paying for a vehicle that has been in and out of the shop more than he's had the chance to even enjoy it and drive it.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. I'm not going to buy anymore Infinity. I have a warranty but they're saying diagnosis they're going to charge it.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80's on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldn't explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

What a JOKE!!! I have an Infiniti (2nd one) and it is leased thru Nissan/Infiniti. Anyway, I went to trade in the car on a competitive brand and Infiniti will no longer let you to trade your car in (have the other dealer payoff and buy the car). I have leased for over 30 years and never had a problem trading in car at a different dealer/brand. They said I have to buy the car, register it and pay sales tax then trade to the new dealer and pay another tax and registration for the new car. PATHETIC COMPANY!! No wonder nobody wants their cars any longer. Soon to go the way of the Edsel.

My 2010 Infiniti G37 suddenly developed severe cracking of the dashboard as well as stickiness. As the original owner, my car has only 44,000 miles and has been meticulously cared for and garage kept. Upon researching my problem, I discovered that this is a widespread issue well known to Nissan/Infiniti in the past. Despite offering replacements and extended warranties for previous years, they continue to sell the same part that suddenly deteriorates at about 50,000 miles, lasting just long enough to be out of warranty.

Purchased a 2020 QX50 and it's already been towed twice because it simply would not start. In both cases the car was in a safe place however, I was without a vehicle. Infiniti services scheduled the tows. The first tow took over a day to pick up the car. The second time the tow took over 2 days to be picked up. The AutoStart had be replaced....in a 2020 vehicle. I classify Infiniti as a "luxury" vehicle and with that expect a reliable vehicle and attention to the customer experience. I give Infiniti a ZERO on both ratings.

I've never heard of a car company that likes to screw their customers as much as the Infiniti car company. Before buying any Infiniti that's before 2021, you should know that if you get one with a panoramic roof it doesn't open. Who invest money in a panoramic roof and doesn't allow it to open? You should also know that if you ever want to get Apple CarPlay, or whatever the Android version of that is, you can't. Infiniti decided to be the only car company that would not allow compatibility with any aftermarket product. If you're OK with all of that, then it's a very beautiful car. If beauty is all you are looking for and not a car that actually makes sense or a company that likes their customers, then this is the car for you.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.

I have an Infiniti JX35 2013. In the past 3 years I had to replace both the right and left headlight units at a cost of $1200 each because water leaked into the encasement and caused an electrical shortage. I called Infiniti initially and was told that it was an isolated problem with my own vehicle, but have since read multiple reviews on-line from others with the same issue. Now my R side headlight is fogged up again. I called them today and they were absolutely no help. I was told to take it to a local dealer for an electrical diagnostic starting at $150 cost to me, even though this is the 3rd time to replace the same part, and I have a photograph of the obvious moisture inside of the headlight. They really just don't care. I will never buy a Nissan product again.

Our brand new Infiniti QX50 -Sensory has had so many problems in the last 4 months I have had the car - The car has less than 1,800 KM (Less than two thousand KM's)- We have hardly used the car. Unfortunately - there is no Lemon law in Canada, so we have to keep taking the car to the dealer and get it fixed (under warranty). This is totally unacceptable.

The leasing company held the car in their lot for 2 extra months before releasing the end of contract information. In the meantime, The DMV required full payment of registration or my license would be un-renewable. I had to pay the registration fee without owning the car. Then the leasing company billed an extra end of lease charge and won't remove it. The contact person, Brian, was pleasant in conversation, but refused to help, just out of spite.

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldn't even get the volume on his headset to work. Do not lease from this company. It's time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car.

I leased a QX60 in 2017 and bought it at the end of the lease. I told my sales person and the finance manager that everything on the car was great BUT there was corrosion around the center of the hub cap (around the Infiniti Symbol). I spoke to the service advisor at the dealership and they took pictures and promised me that this should be covered under warranty. Then they did not follow up I called to see what was happening. They told me to call corporate customer service because they would want to make this right.

This is my first Infiniti vehicle and to say I'm disappointed since owing this vehicle is an understatement. I don't think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.