Infiniti Reviews

Dealer Service department is dishonest and scammer. Infinity consumer affair rep is a joke. They would call me at wrong time and whenever I call them, never answer, never return after leaving them a message, never given meaningful answer for the questions I asked via email. I am talking to a Bot, basically.

I am writing to express my deep disappointment regarding the persistent issues with the radio system in my 2025 Infiniti QX80. As a loyal Infiniti customer who has owned five Infiniti vehicles, I have always admired the brand’s commitment to quality and innovation. I waited patiently for the new body style to arrive and purchased my QX80 in December 2024 with high expectations. Unfortunately, these ongoing problems with the radio have significantly diminished my experience. The cost of these vehicles warrants a level of reliability and service that I am not currently receiving. I travel extensively for work, and having a fully functional sound system is not a luxury; it is imperative for safe and efficient travel.

TERRIBLE. Seal bad on transfer case. Over 69 days. They couldn’t get part. Dealer told me the part doesn’t even exist. Had to have whole new transfer case. Don’t offer that until Lemon Law asserted. Brand new 2025 QX80. Purchased in March 2025. September transfer case leaking. Terrible response.

The customer service for this place of business is awful. There are times when I'm on hold for over an hour. The customer service representatives are rude and lack knowledge. I would not recommend buying a car from Infiniti. My car was a brand new 2023 and had issues with the engine within a year. The makeup of this supposedly luxury car is awful. Buy something else.

Terrible customer service. They had me run around to multiple places to follow protocol on a hundred dollar replacement part. Then they state, "We weren’t going to ever do goodwill on the hundred dollar part because you haven’t been serviced at an Infiniti dealer." I said, "Why didn’t you tell me that from the beginning before I spent time and money going to one place was an hour away." They said, "We should have. We will note it for the future." I was treated the worst I have ever been by any car company. So much for owning a luxury car. Don’t expect luxury service. Stay away from Infiniti is my advice. TERRIBLE.

⭐ Review: 2025 Infiniti QX60 – Extremely Disappointed. I purchased my 2025 Infiniti QX60 in January, and it has been the most frustrating car I’ve ever owned. The vehicle constantly malfunctions — doors sometimes refuse to unlock, and the rear trunk opens only when it wants to. On several occasions, I’ve been completely locked out of my own car, even in freezing weather in Toronto. The wireless phone charger doesn’t work, sometimes overheating my phone, and the main screen randomly turns off. Despite multiple visits to the dealership, the issues persist. They keep “resetting the computer,” but nothing improves. I’ve been told parts need to come from Japan, but months later, I’m still waiting.

As a long standing customer with Infiniti I am very upset to see the current promotions that are being offered on select vehicles. I lease a 2025 Infiniti Sensory QX55 and I see that they have discounted this vehicle by 10,000 or you can opt to have no interest payment. This is extremely upsetting and now has devalued my vehicle that I can’t even trade it in without me absorbing the cost. When this lease is done I will not be doing business with Infiniti again. I am sure I am not the only one who feels this way.

I will never buy an Infiniti or Nissan product again. In 2016 I purchased a 2013 QX56 off lease. A year later, a new engine had to be installed, a year after that new suspension, a year after that CONTROL ARMS that should NEVER rust out on a car, year after that suspension AGAIN, and now here we are that the rear suspension cross member on my truck has completely rusted out and has to be released. No vehicle should ever rust out like my truck has. The entire undercarriage is rusted out. My truck was always garage kept and washed regularly. Infiniti does not stand behind their products. They did not manufacture them correctly. My undercarriage is rusted out like a car sitting in a junk yard for 50 years. When I called I was told “sorry out of warranty” and “we can trade it in for a new one”. Yes cause I want to spend $100k for this to happen again.

I bought a QX 80 new in 2021, had nothing but problems with sensors but was under warranty so not that big of a deal. Once my warranty expired I had issues with the AC. Turns out my AC lines were sagging/drooping causing them to drag on frame and wear through. Sounds like poor installation, perhaps poor workmanship? All they had to say was “you’re out of warranty, our hands are tied.” They were horrible to deal with, so save your money and don’t buy this overpriced, overrated vehicle brand.

I first time got Infiniti QX60 2024, and believe me it’s a worst experience ever I had, the car is so bad and so expensive, I recommend avoid it and look for Lexus Tx350 or something like that, QX60 gas seat noise problem, wrong installed seat belt, don’t even think to buy Infiniti QX 60.

I leased a 2023 QX60, it has 16500 miles on it and I am on my 3rd set of brakes! Got brake pulsation at 8500 miles and had to resurface rotors, then 3K miles later had to replace both front and rare rotors. Again after another 3K miles the issue returned back again (brake pulsation) and had to resurface both rear and front rotors and replaced the rear brake pads at (16,500 miles only)! Infiniti honored the resurfacing, replacement of pads and rotors in the first 2 times, but last time they said I have to pay for the rear pads which I ended up doing! Infiniti consumer affairs is useless, they just talk but do not take action or cover services or honor warranty or anything! They say it's a different department and all they can do is talk (talking to me and to the dealership if needed), to me this is useless. I am unsatisfied, will return the car when my lease ends in 7 months and will never lease an Infiniti again.

I lease a 2023 Infiniti QX60 with 28,000 miles on it and it is currently in the shop for its 3rd set of brakes! Have you ever heard of brake pads lasting 20,000 miles or less? I sure haven't! The service guy even told me that when I turn in my lease in March that I will need to put another set of brakes on it! What kind of brakes are they putting on these vehicles? I have never gone through brakes like this before in my life. The salesman says it's an Infiniti brake thing, that they should only last around 18,000. If you like dumping your hard earned money into your vehicle then by all means buy an Infiniti. If you have better things to do with your hard earned money I would look elsewhere! I can't wait to see what other repairs they're going to hit me with when my lease is up.

I bought a 2015 Infiniti qx60 in December of 2020. In JANUARY of 2021 I had to bring it to the dealership for transmission issues. This year of car has known issues with the CVT transmission. I had it repaired at that time. In January of 2023 I had to bring it back to the dealership for transmission issues. At that time I was informed that it would require a replacement transmission. I had a new transmission put in. It is now 2025 it is at the dealership AGAIN for transmission issues, it needs ANOTHER new transmission. Infiniti states they can only give me $2000 toward the over $7000 replacement transmission. This is the SECOND TRANSMISSION in 2 YEARS. I would not recommend infiniti to anyone.

INFINITI, I purchased a 2020 Infiniti QX60 last July 2024. I was told by one of the agents in the claims department that they would not reimburse me for having to replace control arms because it is wear and tear. First and foremost, it only has 53,000 miles and it is definitely a safety issue!!! INFINITI has lost my endorsement for their vehicles because NOW you are jeopardizing my life and the lives of others with faulty parts.

I purchased my 2019 Q50 new. The car has been the shop so many times that the extended warranty denied the claim. My twin turbo are failing at 98000 miles. My car has only been serviced by Infiniti. I will never advise anyone to buy this trash. If there’s a class action lawsuit, please let me know. I am stuck with a car still under warranty but want me to pay out of pocket $8000. I guess I will trade it in.😡

Infiniti do have great vehicles but the warranties suck. I sold my car and bought the extended warranty. Never used it! They would not even refund me or even prorate as other mfg do. Totally don’t buy. Not impressed with them at all. I could understand if you used it but not using it and nothing. Totally wrong. They just put more money in their pockets. Disgusted. 😩

Customers are not a priority at Infiniti of South Atlanta. I had a confirmed sales agreement in writing and assured that the purchase was completed. I didn't need a loan through the dealer. They promised an incentive by financing through them. While waiting on their financial department to run multiple credit requests, the vehicle was sold to someone else. I didn't need financing. My salesman assured me the vehicle was mine. I searched for this exact vehicle for months. I do not appreciate nor accept being treated like this. I have never written a negative review before but I am extremely upset over this dealer's disregard for me as a potential customer.

Our brand new Infiniti QX60 has been a nightmare! We purchased from West Houston Infiniti and were initially pleased with the car and even sent a family member to purchase the same car. One huge problem after another followed. When we receive a phone call on our Apple Car Play the volume of the incoming call is INSANE! Scares the hell out of us every time it rings! Major jump scare! Imagine turning your volume completely up and then receiving a call with no notice at that volume. One would think this would be a simple fix, but 5 service trips later they still can’t figure it out. It’s not the phone because they connect the phone to their loaner cars and it works every time as it should. It is completely unsafe to have our phone connected to Apple Car Play. When paying almost 80K For a car, we expect every feature to work & for our car to be safe.

I have been a loyal customer of Infiniti for over 10 years and the Qx50 is by far the worst vehicle I have leased. The engine absolutely sucks and makes a rattling noise which the service department has charged to the VCR engine. It’s bad enough they only do minor updates body and interior wise but due to my lack of research and trust in the company I am stuck in a lease that I can’t wait to get out of. Do yourself a favor and go elsewhere. The quality has gone down tremendously while the price has driven up.

I've been a loyal Infiniti customer for 20 years, owning four vehicles over that time. However, I recently encountered a significant issue with my 2017 QX60 requiring a timing chain replacement at only 72,000 miles. This is unusual for a vehicle of this make and mileage. After several weeks of being shuffled between dealerships. I was quoted between $8400 and $11,000 to repair. While the dealership applied a $2,000 goodwill credit towards the $8000 price, I still incurred a substantial out-of-pocket expense of $6,400. I am not complaining about the dealership that did the work but rather Infiniti for not fully covering a part that should have never failed at this low of a mileage. I see an overall decline in this brand and will take my losses and cut ties for good. Luckily, we have other choices and the ongoing financial issues with Nissan would probably put them out of their misery in a short order.

I own a 2023 Infiniti QX60 and love the features and style of the vehicle. Unfortunately, the vehicle is not safe to be driving. It has a problem of losing power while drive and shutting off. I need to pull over and try several times to restart. Another issue is that while at a complete stop it will shift to neutral without me knowing and then I have to change it back to drive, it's really dangerous when it happens while in the middle of a street waiting to make a left turn. The check engine light has come on while trying to start the car, there was an incident where it just wouldn't start at all. I let the car sit for an hour and tried to restart, but it wouldn't. I did this several times that day with the same result. So I called Infiniti roadside for it to be towed to the dealership. When roadside arrived we tried the car and it started up like nothing, this was about 6 hours after the issue started. Luckily, I had pictures and video showing that the engine light was on and wasn't starting.

Unfortunately I’m a customer with 1 more year QX60 Infiniti. I really feel totally unsafe with this car. I drove the car and there was couple noises. Nothing shows on the dashboard. No warning. All of a sudden brake system totally destroyed. I drove with no brakes after 32000 kilometer. They didn’t even care about my safety. Feel free to contact me for more details about my experience.

I have 2014 Infiniti QX80. Nice suv, but after 135000 miles, the Engine broken fast comparing to any vehicle brands in market even cheaper than Infiniti. It's bad. No one know how to fix the SUV, I noted a lot of complaints about this issue from other infiniti QX80 owners, all have error code P0088, P0090, need change timing chain replacement recall. There was issue with 2013, but still infiniti have this issue after 2013 models, this the 2nd time I lost the trust in the Japanese auto manufacturing specifically infiniti and Nissan companies, do not buy this vehicle. Unless you want to use it up to 100k miles only. Not worth it to spend your money on infiniti QX80. I hope one from the main infiniti headquarter in Japan will fix this issue.

Good Evening. My name is Shellie **, in my last several visits to Bob Johnson Infiniti on West Henrietta Road, it was one of my worst experiences ever dealing with any service relief work from any dealership or service repair center. I found out through your service center that my motor was blown and need to be replaced. I've only had the vehicle for barely a year. The Service consultant told me that it would cost me $23,000 to repair the motor in my vehicle. I'm making monthly payments on a vehicle that is not drivable by any means. I do not have that kind of money to pay this vehicle.

Infiniti overall and including QX50 Models are the worse car you can possibly purchase and especially used. Major Engine, Transmission, and Performance issues. As soon as the warranty expires many including myself have reported engine failure, which would cost you $20,000 to fix it in any Infiniti dealership. The oil change history shows that it was served every 5K. Garage kept.

This business has violated my rights as a consumer to request a service. They have lost documents multiple times with my personal and company details, they have also made me pay to have multiple documents notarized as a result to their negligence with my documents that should have been filed in a system that would protect my consumer rights. They have lied multiple times on the status of my account and the transfer of equity to my business. I have lost 8 months of my vehicle reporting on my business credit and this has helped up investment opportunities for my business. This process should have been a 4-6 weeks process that now due to their negligence and losing several of my documents has turned into over an 8 month process. I want answers and I want a remedy for their neglect.

So the catalytic converter is a known issue but no recalls done. I had to replace my whole system which is two front CATs that attached to the manifold and two rear that attached to exhaust system. This also includes four new O2 sensors. You don't want to piece this system or be cheap. In all you will spend thousands. That doesn't include the battery issue and how they try and save gas by not letting the alternator charge your battery while driving. This becomes an issue and cause you to have battery failures. These are two known issues not with just this but other models. Nissan will fix until your warranty runs out then you are out of pocket. DO NOT buy unless you know these common issues are addressed.

I bought a brand new Infiniti QX55 on May 2023. After two months, it had an engine ignition issue and didn't go beyond 20MPH. The issues disappeared after I shut off the engine and restarted it. I took it to the dealership for repair but they couldn't duplicate the issues so they couldn't do anything. The same issue kept happening but the dealer service dept said that there is nothing they can't do anything unless the failures are recorded in the current code. A couple of months later, the engine shut off in the middle of driving but after a couple of attempts, I was able to start the engine.

Proud owner of a pre-owned (10k miles) Infiniti 2016 QX80. I put over 140K miles on it. Only as it got up there in mileage did I start to have issues that pushed me to get another one. The 2016 started to have cylinder misfires and I replaced the rack and pinion. That was it. Being I had a pretty good experience with this vehicle I decided to get a newer one, so I traded it in and got a certified pre-owned 2021 with 35K. Since I received it I have had nothing but problems which I pushed to fix under warranty.

I took our 2019 Infiniti QX50 in because one of the cylinders that controls the rear hatch was broken through no fault of mine. The cylinders were under warranty so they were replaced which was fine. However, as a result of the faulty cylinder the rear hatch is now slightly twisted and does not sit properly when closed. They are now saying that warranty does not cover this - a $900 repair. Furthermore, if I get the hatch fixed at any other body shop than the one they recommend they will not cover the cylinders if they are damaged by the repair. Sounds like a bit of a scam.