Infiniti Reviews

Let me start by saying that I had driven a 2006 infiniti M35 for 11 years and it made it to 200k miles, so I wanted to buy another one. I purchased a 2017 Q50s 2.0t and I have 88k miles on it. I took it to the Thousand Oaks CA dealership and they charged me the normal diagnostic fee which I agreed to pay, but they couldn't find the problem quickly and wanted to charge me another diagnostic fee, which I felt was unfair, so I picked up the car and took it to Oxnard Ca dealership and paid them another diagnostic fee. They also could not find the problem and said it must be an internal engine failure but didn't know exactly what and said I can pay another $500 for them to further diagnose the car. They quoted me $21k for a new engine, the car is 5 years old and has 88k miles on it, I have done all the service and it should not have this issue.

I am insulted. We own three Infiniti/Nissan vehicles 2016, 2018 & 2019 & they falsely voided my engine warranty on my 2019 infiniti QX50 & are trying to make me buy an engine out of pocket. I need assistance and will hire an attorney.

My son purchased this vehicle and has had nothing but problems. Upon checking into it further there are many problems involved with it and it is known. Why wouldn't INFINITI take it upon themselves to rectify these issues and not leave it on the people who purchase their vehicles? Shameful. My son continues paying for a vehicle that has been in and out of the shop more than he's had the chance to even enjoy it and drive it.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. I'm not going to buy anymore Infinity. I have a warranty but they're saying diagnosis they're going to charge it.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80's on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldn't explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

What a JOKE!!! I have an Infiniti (2nd one) and it is leased thru Nissan/Infiniti. Anyway, I went to trade in the car on a competitive brand and Infiniti will no longer let you to trade your car in (have the other dealer payoff and buy the car). I have leased for over 30 years and never had a problem trading in car at a different dealer/brand. They said I have to buy the car, register it and pay sales tax then trade to the new dealer and pay another tax and registration for the new car. PATHETIC COMPANY!! No wonder nobody wants their cars any longer. Soon to go the way of the Edsel.

My 2010 Infiniti G37 suddenly developed severe cracking of the dashboard as well as stickiness. As the original owner, my car has only 44,000 miles and has been meticulously cared for and garage kept. Upon researching my problem, I discovered that this is a widespread issue well known to Nissan/Infiniti in the past. Despite offering replacements and extended warranties for previous years, they continue to sell the same part that suddenly deteriorates at about 50,000 miles, lasting just long enough to be out of warranty.

Purchased a 2020 QX50 and it's already been towed twice because it simply would not start. In both cases the car was in a safe place however, I was without a vehicle. Infiniti services scheduled the tows. The first tow took over a day to pick up the car. The second time the tow took over 2 days to be picked up. The AutoStart had be replaced....in a 2020 vehicle. I classify Infiniti as a "luxury" vehicle and with that expect a reliable vehicle and attention to the customer experience. I give Infiniti a ZERO on both ratings.

I've never heard of a car company that likes to screw their customers as much as the Infiniti car company. Before buying any Infiniti that's before 2021, you should know that if you get one with a panoramic roof it doesn't open. Who invest money in a panoramic roof and doesn't allow it to open? You should also know that if you ever want to get Apple CarPlay, or whatever the Android version of that is, you can't. Infiniti decided to be the only car company that would not allow compatibility with any aftermarket product. If you're OK with all of that, then it's a very beautiful car. If beauty is all you are looking for and not a car that actually makes sense or a company that likes their customers, then this is the car for you.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.

I have an Infiniti JX35 2013. In the past 3 years I had to replace both the right and left headlight units at a cost of $1200 each because water leaked into the encasement and caused an electrical shortage. I called Infiniti initially and was told that it was an isolated problem with my own vehicle, but have since read multiple reviews on-line from others with the same issue. Now my R side headlight is fogged up again. I called them today and they were absolutely no help. I was told to take it to a local dealer for an electrical diagnostic starting at $150 cost to me, even though this is the 3rd time to replace the same part, and I have a photograph of the obvious moisture inside of the headlight. They really just don't care. I will never buy a Nissan product again.

Our brand new Infiniti QX50 -Sensory has had so many problems in the last 4 months I have had the car - The car has less than 1,800 KM (Less than two thousand KM's)- We have hardly used the car. Unfortunately - there is no Lemon law in Canada, so we have to keep taking the car to the dealer and get it fixed (under warranty). This is totally unacceptable.

The leasing company held the car in their lot for 2 extra months before releasing the end of contract information. In the meantime, The DMV required full payment of registration or my license would be un-renewable. I had to pay the registration fee without owning the car. Then the leasing company billed an extra end of lease charge and won't remove it. The contact person, Brian, was pleasant in conversation, but refused to help, just out of spite.

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldn't even get the volume on his headset to work. Do not lease from this company. It's time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car.

I leased a QX60 in 2017 and bought it at the end of the lease. I told my sales person and the finance manager that everything on the car was great BUT there was corrosion around the center of the hub cap (around the Infiniti Symbol). I spoke to the service advisor at the dealership and they took pictures and promised me that this should be covered under warranty. Then they did not follow up I called to see what was happening. They told me to call corporate customer service because they would want to make this right.

This is my first Infiniti vehicle and to say I'm disappointed since owing this vehicle is an understatement. I don't think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

If you have a problem with a sale that was made do not expect Infiniti to help. Even when the dealership, that carries their name, lied to make a sale. Grubbs Infiniti lied to make a sale. They seem to not want to get involved to help out. They are okay with the deception that was done at Grubbs INFINITI, in Grapevine TX. I have never had such bad customer service. I will definitely not buy another Infiniti vehicle again. This was my first Infiniti and my last. I will go back to Cadillac, now they outstanding customer service.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told it's road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They don't acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they can't acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA won't honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and don't provide any after sales for the discontinued cars. Even China do not manufacture their parts saying it's a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

My local Infinity dealership was selling a pre-owned car. Due to Infiniti being a reputable dealership, I had confidence in purchasing a used car from them. I would not have thought that they would sell a car with a major internal flaw. I test drove the car, looked at the Carfax, and things checked out fine. I purchased the car end of February 2020. A week later, when I was trying to set up my bluetooth and stream music, this feature was not working at all. When I try to make phone calls, the system goes in and out, and I am unable to stream anything from my phone. I took it to a Ford service center (the car is a Ford CMax Hybrid), and they could not diagnose by a quick look. They recommended that since I had just bought the car, I should take it back to the dealership to have them look at it.

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.