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So as stated above this review is about my 2013 Nissan Altima s. I purchased this vehicle in 2013 from a Nissan dealership, it was pre-owned with low miles (55,000) For $12,00.00. The car was in immaculate condition inside and out and I was so happy about my new purchase until.... 3 months later, transmission failure on the highway on my way home from work.
Now as inconvenient and disappointed as I was I'm a reasonable person and got a tow of 30 miles and followed protocol to have repairs done because I was covered under warranty still. Transmission was replaced and back on the road I am until .... 18 months later, transmission failure again on my way home from work, So now as you can imagine my frustrations are growing because what are the odds, so I call a tow and have it towed to a local transmission shop because now I'm paying out of pocket because I'm at 100, 000 miles and no longer covered under warranty, now let me also add I am a law abiding citizen and obey ALL traffic laws so no I do NOT beat on my car.
My car was repaired with another transmission due to as they stated "internal transmission failure" and I paid extra for a 3 year warranty. Back on the road I am again. Well let me sound like a broken record, yep you guessed it, like clock work 1 year later transmission failure, same story - on my way home from work, etc. Etc., So by now I've just about had it with this car but since I purchased the 3 year warranty I keep the car until November 2023 when the warranty expires, now before I finalize this review by telling you yes the transmission failed again making that 4 transmissions NOT including the one it came with totaling 5, I did contact Nissan and submitted all supporting documents and out of pocket cost receipts for a reimbursement from a class action lawsuit filed against them from many others with similar experiences as I and over 1 year later still HAVE NOT received a response, so as far as Nissan and receiving any more of my business and hard earned money, that's a hard NO...
I bought a Nissan Altima 2015 at the dealer. My son was driving at the freeway. Almost got very bad accident. The rear lower control arm broke. Is all rust. Is only 7 years old. I have a video. Please don’t put yourself in danger or your family and other people. Don’t buy this cars.
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They don’t honor warranties. My transmission went out under warranty and they told me I didn’t have a warranty, it Had expired. The dealership even called Nissan headquarters and told them that I had a warranty… They still didn’t believe it even though I have my warranty in hand. After finally proving I have a warranty— here we are three weeks later, and they cant tell me anything, when my car will be repaired. Nissan headquarters/Consumer Affairs, they act like they don’t know anything. An absolute nightmare. Will NEVER buy another NISSAN!!!
Recall recall recall, now it's headlights! Transmission, passenger airbag, defective hood latch that caused the HOOD TO pop open on the highway! Took over a year to fix that one! "Push the hood down before traveling on a highway" was their written response! And it took over a year for them to figure out how to fix it. Mine did pop open, I had to pull over on on the highway!! I could have been killed or killed someone! Never again - Nissan is the worst and I wish I had never purchased a Nissan. STAY AWAY...FAR FAR AWAY FROM all NISSANs.
I had a horrible experience with Nissan and will never purchase a vehicle with them again. I paid cash for a 2015 Nissan Altima in 2017, and added on the extended warranty also paid in cash. I was not informed that the transmission was faulty and had been included in a recall and extended warranty. I wasn’t informed despite having purchased the extended warranty in addition to the extended warranty that was (I assume) legally required of them due to the faulty transmission. The extended warranty expired on June 4, 2022. My transmission went out a month later.
Nissan refused to cover ANYTHING. NOT A DIME. I ended up shelling out over $4500 for a repair on a known issue a month after the extended warranty expired. The only satisfaction I will gain is from sharing this story via every platform and through my extensive network. I promise you Nissan, that your serious lack of customer service and honesty will cost you far more than you cost me.
Updated on 06/14/2022: Follow up to our previous review. Received a call from Nissan Consumer Affairs, representative, Angie that stated our claim is being turned down. We asked her if she has read the service bulletin and she stated that she has not. We also asked for the decision to be put in writing, which we are certain will not occur. The customer representative, Angie hung up on us. I really hope that a supervisor with Nissan will listen to that recorded phone conversation.
Our next step will be with the National Highway Traffic Safety Administration and we will do everything possible we can to have this issue becomes a recall. When it does, we will be submitting our claim once again. Everyone we know that owns a Nissan Altima or Nissan Maxima will learn about the extended warranty on this issue. Postings will be made on several social media sites to let others know of the service bulletin, both in the United States and Canada. While Nissan didn't stand behind their service bulletin for our vehicle; BIG SHOUT out to Anderson Nissan in Rockford that has agreed to do the work at a reduced cost. While we are in the market for a new car, can say with certainty that it will not be a Nissan.
Original Review: On June 8, 2022 while my husband was driving our 2013 Nissan Altima our rear lower link broke. Luckily, the driver was not traveling at a high rate of speed and nobody was behind him. After having it towed home, he found the service bulletin online. We called our local Anderson dealer that confirmed parts and labor would be covered. After having it towed to the dealer, we got a call from the service manager stating that Nissan did not approve the service because our car is registered in California. The service bulletin clearly states, "Certain Nissan Altima vehicles currently or previously registered in specific U.S. states with high road salt usage for model year 2013 are potentially affected."
Our car was registered in the State of Colorado for 2013 and 2014 and when we bought it in March of 2015 it became registered in the State of Illinois. Our car was never registered in the state of California. We filed a claim with consumer affairs on June 9, 2022. We have called several times regarding the status of our claim and given several different dates on when we will get a decision. Two of those dates have passed.
We inquired about a rental car and told someone would call us and nobody has contacted us. During this time without our vehicle as it sits at the local Nissan dealer, I've learned that an extended warranty has been issued on vehicles in those states with high road salt usage. This warranty covers 2013-2018 Nissan Altimas as well as 2016-2018 Nissan Maximas. My disappointment lies with the fact that there is incorrect information on our vehicle, as it has never been registered in California. (not that it should matter) Second, disappointed that consumer affairs at Nissan is not acting in a timely matter, as we are without our vehicle.
They’re not professional. They don’t care about customer. My car transmission got brakes trees time and they didn’t do anything to help me. That’s why I will never buy a Nissan never in my life again….
Just a heads up to anyone considering the purchase of Nissan car. Get out of there and buy a different brand. Don’t do it, you will be disappointed. I bought $30k car, within 2 years began having problem with low beam lights at night, they are dim and must now drive with high beams at night. Dealer acknowledged it was problem and offered $1500 fix at my expense. Fast forward to 2022, received headlight recall and thought Nissan was owning up and going to fix for me. Wrong, they tested (spraying foam glass cleaner on headlight) and told me my headlight weren’t candidate for replacement. Needless to say I, unfortunately, will be selling my car.
I bought this car about a little more than three years ago.. I was on my way the shore it's about 2 hour drive. Well on my trip all my lights came on. The dash sounded like it was gonna blow up. And Nissan won't help cause the cvt recall I'm over by 14000 miles. And they won't help.. I will never ever buy a Nissan again. And everyone I know I will tell them all about nissan not wanting to help.. They just don't care!!
My 2012 Nissan Altima has had the same problem since 2014 that none of the Nissan dealers have been able to properly diagnose or fix. Even under warranty they could not figure out why my car just kept randomly dying on me. Now that the extended warranty that I purchased from them has run out and after lots of visits to try to solve the issue, the company has left me out in the cold with no solutions and no help. I will never purchase another Nissan again!! The WORST customer service ever!
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