Nissan Altima

Now as inconvenient and disappointed as I was I'm a reasonable person and got a tow of 30 miles and followed protocol to have repairs done because I was covered under warranty still. Transmission was replaced and back on the road I am until .... 18 months later, transmission failure again on my way home from work, So now as you can imagine my frustrations are growing because what are the odds, so I call a tow and have it towed to a local transmission shop because now I'm paying out of pocket because I'm at 100, 000 miles and no longer covered under warranty, now let me also add I am a law abiding citizen and obey ALL traffic laws so no I do NOT beat on my car.

My car was repaired with another transmission due to as they stated "internal transmission failure" and I paid extra for a 3 year warranty. Back on the road I am again. Well let me sound like a broken record, yep you guessed it, like clock work 1 year later transmission failure, same story - on my way home from work, etc. Etc., So by now I've just about had it with this car but since I purchased the 3 year warranty I keep the car until November 2023 when the warranty expires, now before I finalize this review by telling you yes the transmission failed again making that 4 transmissions NOT including the one it came with totaling 5, I did contact Nissan and submitted all supporting documents and out of pocket cost receipts for a reimbursement from a class action lawsuit filed against them from many others with similar experiences as I and over 1 year later still HAVE NOT received a response, so as far as Nissan and receiving any more of my business and hard earned money, that's a hard NO...

Nissan refused to cover ANYTHING. NOT A DIME. I ended up shelling out over $4500 for a repair on a known issue a month after the extended warranty expired. The only satisfaction I will gain is from sharing this story via every platform and through my extensive network. I promise you Nissan, that your serious lack of customer service and honesty will cost you far more than you cost me.

Our next step will be with the National Highway Traffic Safety Administration and we will do everything possible we can to have this issue becomes a recall. When it does, we will be submitting our claim once again. Everyone we know that owns a Nissan Altima or Nissan Maxima will learn about the extended warranty on this issue. Postings will be made on several social media sites to let others know of the service bulletin, both in the United States and Canada. While Nissan didn't stand behind their service bulletin for our vehicle; BIG SHOUT out to Anderson Nissan in Rockford that has agreed to do the work at a reduced cost. While we are in the market for a new car, can say with certainty that it will not be a Nissan.

Original Review: On June 8, 2022 while my husband was driving our 2013 Nissan Altima our rear lower link broke. Luckily, the driver was not traveling at a high rate of speed and nobody was behind him. After having it towed home, he found the service bulletin online. We called our local Anderson dealer that confirmed parts and labor would be covered. After having it towed to the dealer, we got a call from the service manager stating that Nissan did not approve the service because our car is registered in California. The service bulletin clearly states, "Certain Nissan Altima vehicles currently or previously registered in specific U.S. states with high road salt usage for model year 2013 are potentially affected."

Our car was registered in the State of Colorado for 2013 and 2014 and when we bought it in March of 2015 it became registered in the State of Illinois. Our car was never registered in the state of California. We filed a claim with consumer affairs on June 9, 2022. We have called several times regarding the status of our claim and given several different dates on when we will get a decision. Two of those dates have passed.

We inquired about a rental car and told someone would call us and nobody has contacted us. During this time without our vehicle as it sits at the local Nissan dealer, I've learned that an extended warranty has been issued on vehicles in those states with high road salt usage. This warranty covers 2013-2018 Nissan Altimas as well as 2016-2018 Nissan Maximas. My disappointment lies with the fact that there is incorrect information on our vehicle, as it has never been registered in California. (not that it should matter) Second, disappointed that consumer affairs at Nissan is not acting in a timely matter, as we are without our vehicle.