Nissan

2 years later, 3 months after the premium service at Nissan... A friend drove my car and said the same as my last friend who had driven it in 2016!! No power! I took it back to Nissan garage, only to be told the gearbox was broken, again. Metal getting into the oil because 2 disks are grinding together in the gearbox... 2 months later, several phone calls, emails and messages. Nissan will only offer a 35% discount on a recondition gearbox €3,998! I can’t see how a faulty car manufactured and badly made by Nissan can be my fault. It cost me over £18,000 new.

I am now out of pocket by €1,500 on rental cars and Nissan just don’t give a damn. I was never offered a courtesy car this time or back in 2016. This whole situation has had me sick with worry and not even having €3,998 to pay for the reconditioned gearbox that Nissan have offered! So I can having to pay another month of car hire cost, I am totally lost as to what to do. The head office in Barcelona that have also dealt with my case have been totally unprofessional and unresponsive to my phone calls and my emails. Needless to say, I would never buy another Nissan again???

I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my car's value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

Look, I know I should have asked the right questions, but I work a 9-5 job and every time I tried to call to talk to someone they were busy, which I understand, but I never received any callbacks, and I received no EMPATHY from the sales desk. When talking to what was said to be the manager there, he offered me nothing for my wait.

After towing my car to a collision center nearby, they inform me one part for my car will take 4-6 weeks to get there. Then at which I will have to wait for them to fix my car. Now, I am in a position where I must loan a family friend’s car for 2 months. I then reached out to Nissan’s customer service to see if there is anything they can do for me. I wait another week to find out there is not ONE single thing they can do for me, NOTHING. Now, I have worked in the customer service industry for YEARS. For me to buy a car and have something misfortunate happen soon after, and must wait 2 months for me to see my car, be offered no rental/ loaner, no free future services, no free car payments, nothing? Now that makes for a very unhappy customer. I will no longer be buying a Nissan after this car. For any new car buyers? I wouldn’t buy a Nissan either.

If you’re wondering why I give this truck 4 stars, I almost gave it 5 stars, this truck had 355,000 miles on it when I traded it in 2013. Those issues listed above are the only problems I had with this truck and it still ran like a new truck when I traded. The engine and transmission were beasts. I attribute the performance of this Titan to changing my oil every 20 to 25,000 miles with Amsoil and Ea filters. I would have bought another Titan at trade but needed better mpg. Traded for a Ram 1500 4wd and it now has 270,000 using Amsoil.

I explained my hardship on not needing 2 vehicles with no longer having my husband's income, no longer having a need for a second car, no longer needing to make vehicle insurance payments or license payments. Needless to say, how disappointed I am with Nissan to not honor a death of a spouse or hardship. I have been very vocal on my disappointment of Nissan's treatment and their lack of sympathy of my husband's passing. This was my first and last time I will ever purchase a Nissan vehicle.

As they had never sent the refund and still had my duplicate payment for that month I had actually paid a month in advance yet the system continued to show I hadn't paid August's payment at all. I called and spoke with multiple people who all confirmed my next payment would not be due until October. In September the system took YET ANOTHER payment. Note - this is now $975 of payments that the system is only showing $325 having been received. I called AGAIN and said they needed to get my money back to me ASAP.

I was put on hold for 45 minutes while he "spoke with a supervisor" and then it dropped my call. I call back and of course it's a new person and there's no note on my account about a refund. This person says the fastest way to get my money is to call the bank and stop the payment. I stop the September payment with my bank which cost me 25 bucks and call Nissan back to tell them to forget it I fixed it myself. Nissan says - "Oh I see in the system they've issued you a refund check." I said - "Guess you better call your bank and pay the stop payment fee like I just had to do!" Apparently they didn't. I get the refund check in the mail and ignore it.

I'm sick of being put on hold and having to call them every damn day at this point. WELL - because I did the stop payment - per Nissan's advice - AND they sent a refund check the system reversed the September payment that they took without my permission, and the SECOND August payment! So now the system shows that I haven't paid since July.

To recap - $325 + $325 taken in August - refund of $325 never received yet recorded in system manually by person who said I could have one imaginary refund reversed the duplicate August payment in the system though I never actually got my money back (Nissan still has my $650 - Aug and Sept payment). $325 taken in Sept - stop payment reversed the Sept payment. Nissan issued a refund even though I told them I fixed it myself and to stop their check (they didn't). System reversed the Sept payment owing to the refund (it reverses once the check is cut not when you cash the check). System then reversed the FIRST August payment owing to the stop payment.

So - I have now paid $975 dollars in 2 months and gotten $325 back yet Nissan continues to tell me I owe them $650 dollars plus late fees. To which I laughed hysterically in their ear and hung up. I took some shots and called back and I FINALLY get a supervisor which I have asked to speak to no less than 6 times since August and I break it all down for her repeatedly until she understands what has occurred. She says - deposit the check in my account and make a $655 payment to fix the September payment and pay October.

+325 Aug 1. +325 Aug 2 (should count toward Sept). +325 Sept. -325 Refund (for Sept payment taken which is now a double). + 655 Pay Sept and Aug 2 payment that I actually already paid and never got a refund for but the system thought I did). So I stop the auto payments because ** them and do one time payment in November. I get the thank you email on Nov 14, the "your payment is processing" email November 15, and then it never hits my account. By today I'm like CRAP guess I gotta call. I call them and they're telling me how this is a problem with my bank. NO - you are the common denominator. This is a problem WITH YOU.

I told them I will not pay late fees and I will not have this hitting my credit account and that I wanted it in the notes on my account that I want to give them money and they don't want to take it. They want me to use BILL MATRIX which charges 12 bucks to make a payment. Their FREE one time payment method HARDLY ever works THUS FORCING YOU TO USE BILL MATRIX and pay a fee! I'm on to their game! I will keep submitting free one time payments and making notes in my account for the rest of my eternity before I pay another payment fee to this disorganized mess of a finance department. This is the hill I will die on. The end.

Sometimes I feel that I might get into a car accident and Nissan did nothing for me. They just say, “Sorry you’re screwed. If you want new headlights you have to pay out-of-pocket.” Always trying to make the customer pay. My question is what kind of products are they're making that does not even last two years? That’s the problem. My case number is **. P.S. Denis Le Vot sir with all respect your company needs to make better products and treat better the customers because you just lost one of them. Maybe it’s not gonna hurt anything but is not going to hurt me anymore. Thanks.

After replacing the parts, the vehicle was still doing the same thing and now would not shift out of 1st gear. We were informed that we were now responsible for an additional $1377.00 for another transmission part. Remember that I drove the vehicle there, with NO issues of shifting our of 1st gear. Bill at this point would now be around $3700.00. They have now replaced the additional part (I was not told what the mysterious part is) and again the vehicle will still not shift out of 1st gear and still slips. I have now been told that they will have to try and figure out what to do next, however it will of course be an additional charge.

They have had the Rogue for 2 weeks now, they DID provide a courtesy car after 4 days. I have cited multiple online recalls for 2012 to 2018 Nissan Rogue with the CVT transmission, as well as lawsuits I have found about them. I was told that my vehicle is not listed by the Highway administration as being part of any recall or bulletin. BEWARE. We are adult drivers who are not rough on our vehicles. We are without our vehicle, currently sitting at a huge bill, a broken vehicle that has only gotten worse from the work that was done, and still waiting to hear how much MORE we will have to pay to get our Rogue back.

I owed them about 2 months and made a payment on 9/1/2018. They reposted my car on 10/12/2018 and are not allowing me to pay the past due. They want me to pay the full balance of the loan which is unheard off. If I’ve been requesting an extension for 2 months, how would I be able to pay off the entire loan in one day on a 72 months loan. They are not in the business of keeping customers in their vehicle. I will be filing a lawsuit against them and American Repossession. I reside in a gated community with Security at a guard gate. No towing truck is allowed in our complex with Security Knowledge or Resident Approval. They illegally gained access to our community.

NMAC lacks Leadership in their Accounting Department. Will accept Fraudulent paperwork that 'High School Graduates' with ZERO accounting background, are the financier within Nissan Dealership cross country. The Nissan Dealership Mission is to prey on the Independent Purchaser; check / run credit background, even at a great Credit Score Rating, will state Zero% interest, yet Contract at 4.99% interest... Gross financial administrative error! Then, they will overinflate car cost. (Bait & Switch rule) Targeting and profiling minorities. (**s, Hispanic and Single Women purchasers.)

Truth is, the dealership gains!!! The NMAC financial service gains, the State DMV gains, and the infrastructure within the county gains at the expense of the Consumer! As a whole, Nissan Capitalizes on 'good citizens' absent of Financial Accountability by accepting fraudulent contracts by their own dealership!! This action would never hold merit in US Banking or Security grounded financial institutions.

The Dealership will sell maintenance issue Vehicles under the pretense that 'car is without flaws'. While the very own Consumer Protection Lawyer in that particular district eats lunch with the local Lawyer who represents Nissan Dealerships and NMAC! Even the 'Lemon Law' doesn't hold up in Court, to include Consumer lawyers must be paid heavily as a 'kick-back' bonus to steer clear of Lawsuits targeting Nissan. Similar to pharmaceutical Corporations and malpractice suits with cross-contamination probable issues! Those Consumers lack legal representation as a whole!

THINK ABOUT THAT, before you buy Asian based Products. For the love of MONEY!

I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make February's payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February!

So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay February's payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! I've lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

We live in the great hot state of Florida the city of Orlando and having an AC unit that works properly in our vehicle is a crucial component. Our 2014 Nissan only has 34,216 miles on it - yes it is outside of the warranty for the years but the mileage average is less than 10K a year and no one would expect the AC compressor to go bad with such low mileage in a Nissan Product, my 2009 Sentra still blows cold air with over 100K mileage. Up until now I have had no issues with any of the Four Nissan Vehicle that we have purchased and it's shocking to me to have a major component go bad with only 34,000 miles driven. Yesterday I paid $160.39 to have the vehicle diagnosed and confirmed to have a bad compressor by my local Nissan dealership. I believe Nissan should really stand by their product and Recommend Goodwill and replace the bad unit free of charge to me for such an unusual circumstance.

That manager left a note in my account, as that I did not know my last payment must be done by physical check. However, Nissan still reported me to creditors as they don't read managers notes and don't care that this is their mistake. I was never late in my life. My credit score dropped from 850 to 698. There is nothing else bad on my credit, I paid for the report. Nissan credit services refuse to send a note to creditors, but when managers answer the phone, they tell me it will be ok and they stand by their mistakes. Because of their disconnect with credit department my life is ruined. I have never made a mistake in my life. I lived by the rules for 22 years building my credit score and perfect history. None of the higher ups offered to fix this mistake for me. It takes one letter to creditors to get my life back.

We brought it to the dealership three times for oil level tests, then they took the van last Monday to do more tests. They don’t pay for a rental, don’t give you a comparable rental so I’m in a 5 passenger car. They then tell us it needs a $12,000 new engine and warranty was revoked because we are missing one receipt. I’ve spoken to at least 9 people at Nissan Corporate. No one can do anything because Nissan Warranty is not “customer facing.” Their decision is final. So, our van will get its new engine. We’ll suck up the cost then trade it in for something new. NOT NISSAN.

I said, "Ok here's the key... TAKE IT." So they did even if I already put 3,000 miles in it in only a 3 wk time. What I cant forget is the humiliation of taking my stuff out under the heat of the sun and piling them up on the side of the guest parking while I wait for my friend to pick me up. FIRST TIME that I experienced such humiliation, although I'm a BIG FAN of the NISSAN JUKE, and 2nd GENERATION NISSAN JUKE IS COMING OUT NEXT YEAR; NEVER MIND AND NEVER AGAIN. Thanks Nissan LB. That review is posted on their website. Customer Relations messaged me and left a number to call in case I want to further discuss and get help, but for 4 days I've been calling but no ones answering. I thought they are testing me how far can I go about telling my ordeal, so I'm escalating it to you.

Since I needed to replace Murano and I knew insurance and GAP would pay it off. Nissan does not care about circumstances (injured, needed a new car, etc...). They will not wait for the GAP payment. I made every payment on time until the accident happened. Nissan ruined my credit. I'm still under Dr's care and have not been cleared to go back to work, but Nissan does not care. All they have to do is put the late payment on the back end of the loan, but they won't do that. Shame on you Nissan, ethics are not your strong point.

They cannot get one person on the phone to speak with me. I have had issues regarding my new 2018 lease 3 months in, leaving it in the shop to be repaired with NO ETA of time it will be done (because items are back-ordered) and ready for me to drive again. Though they did mention maybe some time in October... awesome because I dropped off my car on 8/27. I also only get this info through voicemails because every time I try to call back it goes to voicemail and I won't receive another call until they have their "scheduled time" to call me back. Horrible customer service and quality of care.

My new lease has a safety brake issue where the auto safety break will go off when no one is around, breaking my car while going 40+ mph. Apparently this is a VERY COMMON issue (talk about safety) with ALL Nissan models starting with the VIN "K". So I'd check your VIN because I am sure if you don't say anything about it, they won't either. I have also had the issue of my backup camera lagging and freezing as backing up since the beginning. There was no point to even use it because it was inaccurate and dangerous to do so. My radio has also just decided to black out one day for a good 10 minutes. Couldn't do anything about it. This is my THIRD time back to the dealership where they finally kept the car to fix it fully, even after showing them video evidence of my experiences the second time I went back.

Patchogue has provided me a loaner of not even the same model or year of my current Rogue lease. Which is fine and I normally wouldn't care, BUT at this point, still paying for a new lease yet driving around an older vehicle for over a month has me fuming. I have been polite and patient up until now. The back and forth phone calls that go nowhere are leaving me stressed and in disbelief with this company. I am in shock and SO dissatisfied with all this "new" 2018 Nissan Rogue and Nissan Customer Service has come with. This is my fourth Nissan, third lease. I have NEVER had an experience like this. I am beyond shocked and pissed.

I’ve had my oil changed twice, both times at two different Nissan dealerships. Both times they overfilled oil. First time they pumped 5 qts into a car in which the owner's manual states 3.75 qts and had to drain some out. The 2nd time they put in 4 qts and had to drain some out. The incompetence in these authorized Nissan dealerships is bewildering!

I’ve had three 27 point inspection and not one mention of the oil that is leaking from main seal. The green box is checked for leaks underneath car! I will be changing my own oil going forward and saving receipts. At least I know it will be done right... I will not purchase another Nissan product based off of my experience with the brand and incompetent service centers. I will definitely be selling this car before warranty is expired.

I will never recommend Nissan to anyone I know. I tell everyone the worst of it to make sure they aren't being taken advantage of either. I am sickened by this dealership and anyone who has the heart to sell an unsafe vehicle to anyone walking through their doors. Reason of review: Damaged or defective. Monetary Loss: $15000. Preferred solution: Price reduction.