Midas Mufflers Reviews

The only explanation for these stripped bolts was that the Midas 'mechanic' doesn't know how to take a tire off and stripped them himself. Because the bolt was already broken, I had no choice but to wait for them to fix it.

Both times I was told that the brakes were OEM parts. Since it was obvious that this shop was not going to correct the problem, I had the brakes replaced with true OEM parts (purchased by me from the dealer). Upon removal of the brakes installed by Midas, there was no indication that the brakes were OEM. I still have the brakes, in case there is resolution that can be obtained from Midas for the purchase of the new brakes that I had installed. Thank you for your time.

This isn't good business at all. My car is a 2000 4dr ford explorer. I would really be thankful if someone could help and stop sending me on a run around. Because the tires I purchased could've been bought back unless I were to run across the freeway or play d ball with traffic. I was already shaking up that the tires went out. I only have 1 tire left and it has to be aired up from time to time. They keep saying sorry about that. What good is that when I have no tires but I just bought some.

I have a previous debt that I have desperately been trying pay off, so this is a major setback. I also have no savings, and there is a threat of layoffs in my department at work in the next six months. I explained my financial situation to Eddie, and I did not feel one bit of compassion from the man. He proceeded to charge me an obscene amount of money.

So on Tuesday, I called at 12:00 and again, Troy said that the car wasn't done. He had to order the coils and they weren't in stock and someone had to go to the warehouse and get the part. Then a few minutes later, Troy called and said that he couldn't get the key to work and I asked what he meant. He said that the key we left wasn't working. So I had to go to Midas and bring another key with me to see what was going on. It turns out they either lost or gave my daughter’s car key to someone else.

I asked them how this could have happened. They accused me of not giving them the right key. I told them to watch the surveillance video and see what key I gave them. They said that would be a problem, I'm sure it’s a problem because they know what they did with the keys or the video camera doesn't work. They told me they where not going to do anything about her missing keys. Troy told me that was the key that I gave them and it was my problem.

On July 2, I called the **** number to complain and find out what they were going to do. They gave me a claim number and said with the holiday coming up, it would take a couple of extra days for someone to call me. Three weeks later, and very many phone calls to 1866 number, David **** called me back. He said that he was there the day my daughter dropped off her car and he had seen the keys she dropped off. It was the one that they where trying to use. I explained to him that her dad and I were both there and that was not the key that she gave them.

Then he tried to tell me that we weren't there and I said look at the video because we were there and he wasn't because the only person behind the counter that day was Troy. Needless to say, they are refusing to do anything about her lost key. I have been going to repair shops for over 30 years and no one has ever lost car keys before.

It did stop some of the noise but is still louder in the car compared to my original muffler. A new problem that this has caused is a lot of vibration which is also very loud. Why couldn't the correct muffler be installed in the first place? No physical damage that I am aware of at this time unless the vibration causes some thing. I am not a happy camper and I want the correct muffler installed. I would prefer to go to Reno store to get this done assuming [they] approve. Carson City store has already tried twice.

They were closed. the kind man at Schucks looked at it and told me it was probably a cover of some sort and that it would be okay to drive. So I went to the shop on Tuesday and they told me there is no missing part. Everything is there. The man who worked on my truck was on vacation. So I stopped there today (Tuesday the 13th) and asked if she found my part. "There is no missing part" she says. "So basically you're saying I'm hallucinating," I said. Listen to this, "I think you are confused" is her reply (completely condescending).

I asked, "Did you speak to the man who worked on my vehicle?" "No, because he is not in until tomorrow. blah blah blah." She is treating me like this without even asking the mechanic. Not only do I have the stress of wondering what driving without that part might do to my engine but dealing with a person who is treating me like I am crazy and she doesn't know if that part was there. She doesn't have all the facts until she speaks to that mechanic. Her customer service skills are horrible. I will never go there again.

It sounded like the wheel bearings were going out to me, but I brought the car into this Midas shop for them to diagnose the problem. They replied that the bearings on both front wheels were solid. Although they acknowledged that the bearings could be the problem, they thought the sound was coming from the transmission, which they couldn't repair. Since it was a Saturday and the nearest transmission replace wasn't open, I decided to take the car to a second repair shop for another opinion.

After looking at the car, the second repair shop called me back with a question "Have you had any work done on this car lately?". I said yes, that the lower control arms had been replaced in addition to having the same repair shop (Midas) check out the current problem just the day before. This second repair shop then stated that the reason they were asking is that the lug nuts on the L front wheel were so loose that they could tighten them with their fingers! They said that I was very lucky that the wheel didn't fall off! I obviously was very upset with this life-threatening situation that the Midas shop put me into, both for creating the problem in the first place as well as misdiagnosing the loose lug nut problem (that they apparently caused).

Therefore, I immediately went over to the Midas shop to get the manager Tim's point of view. Although Tim apologized, he also accused the other repair shop of lying to us about the loose lug nuts by asking if we actually saw that the lug nuts were loose. Tim vouched for the work of his mechanic 100% and said that he himself checked that both front wheels were tight. Although this is admirable that Tim is supporting his employees, in this case, it only made me less confident in the work of this Midas shop and, more importantly, reflects a lack of integrity of the manager.

In conclusion, the grinding sound from the front end of the Chrysler 300M completely went away after the second repair shop diagnosed and corrected the loose lug nut problem (free of charge). Since the car had not been worked on by myself or any other repair shop since May 28th, it is clear that the Midas Muffler shop Littleton, CO caused the problem. The manager Tim accused the other repair shop of lying and also accused us of lack of due diligence (by not checking to make sure that the lug nuts were actually loose when the car was in the second repair shop).

This was a very lame accusation on Tim's part since it was very obvious to me, the driver, that the car was problem-free following the second repair shop's tightening of the lug nuts. The bottom line? We will never patronize this Midas repair shop again. Furthermore, my wife and I will be sure not to recommend this shop to any friends or acquaintances. It certainly has soured our interest in patronizing any other Midas shops as well.

To my knowledge all they did was sand down a little rust and spray something on the pads. Then the next day, as I was driving through McDonald's, it was making this horrible noise again. I know my warranty was over but I still think back in March, they should of replaced the pads then. I just don't think I should of spent $440.00 for something that is worse now than it was, and I shouldn't have to listen to this awful noise when pulling up to a stoplight or anytime I come to a stop.

Next morning (29 June 2010), I was driving to Chicago at about 65 MPH (cruise control). The tire light on the dash lit up and a strange sound and strong vibration was felt on the steering wheel after driving for about 30-40 minutes. My adult children were passengers and they said that the whole car was vibrating for quite some time (we thought that the road was bad). I slowed down the car to about 55 MPH. The vibration was less but continued for some more time. After that, the travel was slow due to traffic and we had to park the car. The caution tire light was on until we stopped the car.

During our return, we must have driven at 65 MPH for about 30-40 minutes smoothly then again the tire light on the dashboard lit and the strong vibration started again. We slowed the car and the vibration continued slowly until we reached home. I dropped off my kids and went straight to Midas to report the problem. The mechanic test drove that car for about 45 minutes but could not keep car speed constantly at 65 MPH for more than five minutes and no vibration was felt. We returned to Midas shop where the mechanic tested the tire pressure and nothing was noticed abnormal.

I asked the manager to write in the bill I had received the day earlier, where he noted my observation. I asked him that I need someone from Midas to drive the van at 65 MPH for more than 30-40 minutes. He said that he does not have anyone to do that for that length of time. However, he asked me to leave the van at shop during the week to see if someone could test drive to meet my expectation. Let us see what happens. FYI, I had paid about $800 for the brake work to Midas and got this problem.

I have no money after the 1500 to pay for this, which should have been caught before.

I almost lost my life. I got the car inspected by another expert and they tell me that the wheel cylinders were put on wrong. Midas did not want to look at their work when I confronted them with the situation. I haven't even been contacted back by any associate. Now, I'm out of $650 to repair my own car. I feel as though Midas should pay for the damages done to my car from the accident and the lack of labor that was done. This is for the half-done wheel cylinder work, broken tire rod, anti-lock brake line that was broken in the accident!

I waited and then I was advised that they ordered the wrong part and the new one has to come from Brownsburg and it won't be here until three. I finally got a ride and left the shop. Around 4:15 pm, I received a call that my car was fixed and that I could pick the vehicle up. After picking up the vehicle and paying $330.00, my steering wheel was crooked and the car was not driving straight.

I called the shop and they stated because of my tires, the alignment could not be properly done but would redo it. After putting my car back up on the rack, the manager then mentioned, "You have a bad left tie rod now." I stated, "The car was just here a week ago and you fixed the right one. Why was this not found before?" The manager stated, "My techs are human and so am I, and we make mistakes." I also questioned why the alignment was not mentioned to me when I picked the car up.

I then took my car to Discount Tire and purchased new tires. After purchasing the new tires, the steering wheel was still off centered and the car was driving crooked. I then took my car to Indy Tire to have it checked out. Indy tire inspected my vehicle and advised me that no alignment had been done to my vehicle and they gave me the printouts of the before and after shots and numbers that they had taken with the camera for the alignment. Indy tire fixed my left tie rod and my alignment for $100 less than Midas.

I contacted the district manager for Midas about the alignment and how the problems on my vehicle were not all addressed to me after sitting there for eight hours. The district manager was very rude and stated, "Well, what do you want me to do about it?" ,Finally they stated that they would refund me for the alignment; however, I am still waiting on that refund.

I am very displeased with the service and the job that was done at Midas and I will not ever go back to Midas for any work or recommend them to anyone. This was one of the worst experiences that I have ever had. I had to have another shop do the work that I had already paid hundreds of dollars to Midas to complete within a week's time.

She and my wife noticed a large puddle of fresh oil on our parking pad, as she left for her friends. Late that evening, my daughter called, telling me her car would not start. I drove over, and found that the oil had drained from the engine, and the oil-pan, and the bolt that sits in the oil pan, were absent. I believe 100% the screw was seated improperly by the Midas employee. This allowed a heavy leakage. When the car was driven again (after our vacation), the nut must have worked itself out, and there is evidence of oil leakage on the road from my home, to Carly's friends.

I'd like to point out here, that the assistant manager at the guilty Midas shop, shared with me, "I'm actually ashamed to work here. If I were the manager, I'd have handled this completely differently". This man clearly has an excellent sense of customer service, and honest business character. Not so for Frank (manager), and James (owner). James, the owner, refused to speak with me.

The store manager (Frank) told me Midas would look into the matter. After a week (the car having been towed to a local service station), I received a call from a Midas agent, Trinity, claiming Midas can see no responsibility for the oil drainage. That is virtually impossible! I'm 100% righteously indignant that Midas is not only responsible for negligence, but there is no question about their failure to seal the oil pan, after the oil change. A hometown service dealer that ruins a teen's car (and obviously so), makes the very poor choice of refusing to accept obvious responsibility, and throwing their reputation in the gutter.

I strongly encourage anyone who might be in this area, to take the smarmy situation into consideration, before doing business with this greedy and unsafe organization. If this has happened to you, and I know this does happen now and then, call the manager, Frank, and tell him (or the owner, James), how unsettling it is to hear of such sloppy work, and lack of responsibility! It could have been your daughter or son, who lost a car to their negligence. My apologies to the reader for redundancies, however I asked my daughter to explain the situation in her own words.

Because the oil pan was never "plugged", the car was drained of oil, and the engine seized. A new engine will cost approximately $3,000, that, or buy a "new" used car for my daughter. My web site is: **.

The cost was close to $700 that they estimated. So I went to Goodyear to have my vehicle checked. I asked them to check my tires if I need to change this year. In addition to run road test and thread check, they informed me that I don't need to worry until this year but I need to have it checked again in November. I noticed that when people come to Midas to get oil changed, they always have additional work recommended. I was happy since I thought Midas cares about the cars and its owners, but that does not seem to be the issue

During my last visit to Midas, I almost thought about buying a new car since their diagnosis. I get my oil changed on a Saturday, then, on Monday, my neighbor told me that a noise was coming from the rear end of the car, so I thought to take the car to Midas. I visited Midas and told them that there was a noise coming from my car and I want them to check what it is. They explained that the muffler needs to be replaced. I told them that I got another expert advise and they informed me that my tires are in good condition that's why I declined.

Anyway, when I came to the counter, I asked for them to print an estimate but he implied me that he will give me a better deal and price when I am ready to do it. These two jobs (struts and muffler) cost me almost $3,000.00. I was so sick to myself until I got couple of auto shops to take a look at the situation. They all said that I don't need to change the struts and a muffler job will cost less than $100 if I take it to a muffler shop.

What do you know? There are auto shops who give advise like that. I went to auto muffler shop and it cost me $55 to get it fixed. I remembered another isolated incident last November regarding my car battery. It was a little cranking when I tried to start the car, but it started anyway. Midas informed me that the battery was no good; I have to install a new battery right away. I listened to them and it cost me $189 (which cost $95.00 at most to other places when I checked later).

Well, I want to share this information as well. I am going to inform all the customers I know to avoid Markham Midas (Kennedy and Hwy 7). This shop does nothing but to go after innocent customers. Please do something about that.

At the beginning, they said that the work that I took my truck to be done was going to be about $430 and when they called me back, they said that it was going to be $950.26. So I told them to do the work for me. They told me it was cheaper if I did my work at that time because if I went back another day to have the work done, it was going to be more than $1000 and probably I was going to have to do the tune up, spark plugs and all the work that it was done already, so I told them to do it at that time.

But when I took my truck home, the following days my truck was turning off all the time. At the beginning, I thought that it was because of what was done but it kept doing it more often so I went to Midas again. So they can told me why. It was going this on Thursday the following week that they did the work and the person that was there said to bring it another day because they didn't have time to look at it.

So I waited until the following Saturday because that's when the guy that I talk to was working. So I took my truck to him and he said he was going to look at it. I waited for about two hours and they said that the truck was fine so I thought it was fine. But the following days, it was worst. My truck was turning off on every light or stop and I called them again and they said to take my truck again on Tuesday the following week and they asked me to leave it there that they were going to check the truck and they will call me when it was ready. So about 5 pm, they called me and they said that they had to keep the truck overnight so they can keep checking them.

The following day, they returned my truck to me about 5 pm and they told me that there was nothing wrong with it. They said that they were trying my truck and nothing happened to them, that the truck never turned off on them but they thought that maybe it was the cam position sensor and the crank position sensor. But they were not able to change it for me because the truck never die on them and if I wanted to change that I need it to pay and for each thing I had to pay about $400. So it was going to be about $800 and up but if the truck continued like that to take it back if the check engine light turns on. When I checked my truck, all my gas was gone. I had almost full tank. Well, I took my truck it looks like it runs okay but after a couple of days, it starts doing the same. But now I was running on a 40 miles and the truck completely turned off and I almost crashed.

I called them again and I explained to them what was going on with my truck, that it was doing the same thing they told me that they can not do nothing about it unless the engine light turns on or if they try the truck and the truck and dies on them they where able to change that as a courtesy. I told them if there was anything that I can do and they said I can have them to make the work for me but I had to pay for the complete work and that they didn't give me any discounts or nothing that the only discounts they have was the ones online that is only $30. This is the only transportation that I rely on and I have my truck park outside because at this time I don't have the money to do it.

When I asked why the owner Mike stated he did not have time at this moment, he then became very rude to me when I asked why. He then ripped his business card out of my hand, and said if I don’t like it tough and he would take the car down off the lift so we can leave when he felt like it and I didn't have a choice in the matter. The owner of this establishment is very rude and irate to not just me as a customer but to other customers in his store as well. This owner Mike started giving me a problem as soon as I stated the work that needed to be done to pass inspection was done by me.

I called the Midas at Ogontz Ave, where the car was serviced and spoke with a customer service representative. I explained the situation, left a message and contact number. He suggested that I have the car towed to the Midas Shop, located at 8141 Ogontz Ave. I asked him to have the car towed on the expense of the company, since I had recently paid for oil change services. He said that it could not be done. I asked if I would be reimbursed when I arrived with the vehicle. No, was the response. "I do not know if it is our fault" was the response. Sir, there is no oil in the car. It smells as if something was burning. "I am not going to pay for a tow.

We do not have a towing service. " What about your customer service policy? I asked. You tow it, we will look at it. I became upset which is not good for my health. I called back on 3/22 or 3/23. He was busy. The customer service representative took my name and number and asked what the call was in reference too. I explained the situation. He has not returned my call as of 3/31/10. On 3/31/10, I phoned and spoke with another representative. I explained my concerns with the car and company. He asked to be able to speak with Bill.

He suggested not to and drive the car or put any oil in it. He informed me to wait for Bill's call by 8:30 AM on 4/1/2010. At that time the topic of towing and problem solving would take place. I explained that I have had to utilize public transportation for errands and work. It has been very annoying for me to be at the mercy of others to assist me, to my home in suburban Pa. My vehicle has been sitting in front of a relative's door since 3/15/2010.

This neglectful incident has caused me financial and physical strains. I am not sleeping due to worry. I have not been able to attend Bible Study in the evening. It has made it difficult to get to Suburban Pa. where I live. My occupation requires me to travel to 30 different homes weekly. I have had to be exposed to the elements on public transportation which has escalated into a cold and financial strain.The car sounds weak when the remote is used, the engine light is on, there is a burning odor when the vehicle was being driven (metal). I am insulted; the initial customer service policy was not what I expected and my vehicle is not home. It has been parked in Philadelphia in front of a relative's door.

I had to phone for transportation to my home. On 3/16/10, I checked the oil level it was very low. I called the Midas at Ogontz Ave, where the car was serviced and spoke with a customer service representative. I explained the situation, left a message and contact number. He suggested that I have the car towed to the Midas Shop, located at 8141 Ogontz Ave. I asked him to have the car towed on the expense of the company, since I had recently paid for oil change services. He said that it could not be done. I asked if I would be reimbursed when I arrived with the vehicle. No, was the response. "I do not know if it is our fault" was the response. Sir, there is no oil in the car. It smells as if something was burning. "I am not going to pay for a tow. We do not have a towing service. " What about your customer service policy? I asked. You tow it, we will look at it. I became upset which is not good for my health.

I called back on 3/22 or 3/23. He was busy. The customer service representative took my name and number and asked what the call was in reference too. I explained the situation. He has not returned my call as of 3/31/10. On 3/31/10, I phoned and spoke with another representative. I explained my concerns with the car and company. He asked to be able to speak with Bill. He suggested not to and drive the car or put any oil in it. He informed me to wait for Bill's call by 8:30 AM on 4/1/2010.

At that time, the topic of towing and problem solving would take place. I explained that I have had to utilize public transportation for errands and work. It has been very annoying for me to be at the mercy of others, to assist me to my home in suburban Pa. My vehicle has been sitting in front of a relative's door since 3/15/2010.

I scraped up the money and he had the work done. He brought the car home and then went to the store with it. On the way back he had to make a sudden stop and he ended up hitting someone in the rear to avoid hitting a mother crossing the street. He called me when it happened and I told him to take it back. Midas again bled the brake system and the told him there was a blockage to the proportioning valve that needed to be replaced and it was $200.

We then took the car for a second opinion to Just Brakes 3 doors down and come to find out the master cylinder was not properly bench bled before going on the car. We paid them $40.00 to do that and then we had brakes and they told us parts were missing on the left rear brake and they did a temporary fix and ordered the parts. My husband brought the car home. The next day I took the car shopping. When I got to the store my left rear wheel was smoking and the center was too hot to touch. It was so hot it melted the plastic hubcap to the wheel.

I had to wait for an hour and I had no money to tow it home, so I drove it slowly home. I had my husband go to Just Brakes again to check that out. Come to find out the fix didn't hold and I needed $600.00 more of work on the rear brakes. The problem: both brake pads and drums were gone, not useable, and the wheel bearing on the left side was shot, which means new races and bearings. We called Neil of Midas, who referred us to his district manager. We got a call but my husband was asleep and when he woke up he called him back.

The receptionist answered and told my husband that the district manager was out and she would give him the message. We have not heard from them. This all happened in the last 2 weeks. It’s an accident that could have been avoided and my job as assistant manager is at risk. I need a car to do my job and having only one car that's all we can afford. I'm the only one working and live from paycheck to paycheck.

He hid behind the veil of each Midas repair can mark prices up at their will. He blew me off spouting gibberish. I investigated. These facts were presented verbally to Mark on two occasions over one month. In the last conversation, he stated that if a refund is to be issued, the owner Kent S. needs to authorize it. No monies were refunded.

Local Midas repair centers confirmed that there are two ways of repairing a 1999 Honda Civic muffler. I cite prices I canvassed from three other local Albany Midas centers. Choice number 1: 1999 Honda Civic 4-door has a Midas muffler with the exhaust pipe welded/attached for $129 (part # 241224). They charged $153.95. Choice number 2: the same repair may be accomplished by using muffler part # 152015 for $89 and an attachable exhaust pipe (part # 320275) for about $40. The price from repair was $49.95.

The total price of number 1 and totals of number 2 are about $129. This shyster billed for the complete unit 241224 (#1) that has the exhaust pipe as an integral part of the muffler assembly and the exhaust pipe from number 2. He fraudulently billed for a product that was never installed. He also price gouged me by selling products that are not competitively priced for this region. Refund was obtained by taking owner to small claims court. I showed up. He did not even bother. On the refund check he mocked me by writing, "Refund for cheap customer." He was wrong with no remorse. Shame on him. This Midas repair center committed fraud by billing for uninstalled part. It also marks up products more than 20% from similar Midas franchises in this area. Settlement of claim required small claims court. The owner, Mr. Kent S., is arrogant and without remorse. I would avoid this repair center at all cost.

About five hours later, I called and asked about the car. The manager told me it would be ready in about 30 minutes. So I went into town to get the car. When I got there, the car was still on the lift, and didn't have the tank in it yet. So I sat down and watched them work on it from the sitting room. Two of the employees were lifting the fuel tank up to the car, and then they dropped it. The manager went out to the garage, and then came in to ask me to come look at the car. When I saw the gas tank, I could see that the fall broke the new fuel sending unit. They said they could get another one, but it will take a couple more hours, but could still get it done today. I went home and waited for a call.

About 5:00pm or so, the manager called and said it is ready for pick up. I went back into town to get the car. I paid for it and left. While I was driving down the road, I noticed that the gas gauge still did not work, and still had the lack of power problem. I went to the gas station to put in some gas. It had taken me over 5 minutes just to pump $ 2.30 of gas in the car. It just would not take it. So, I went back to Midas, and told them about it. The manager told the guys to pull it back onto the lift. They all were looking at it.

Then the manager came in, and told me that when they dropped the tank, a safety valve closed in the filler tube, and was not allowing fuel to get in, so they needed to take the fuel tank out again. This time, they needed the car overnight. I didn't get to go to work that night. The next afternoon, the manager called and said it was done, but the gas gauge still didn't work. At this time, I just went and got the car and left. It still didn't have any power.

Later that week I had taken the car to an AC mechanic, and found out that the problem was the catalytic converter. They changed it, and it had great power. Now the gas gauge, he told me that I need to change the wiring harness when you change the fuel sending unit, or the fuel gauge will not work, and the harness comes with the part. He also told me that if they dropped the tank, then it may never work right, and will keep sending codes, and it does. I have not gone back to Midas, because I don't feel I can get anywhere with those guys, and I'm sure they won't admit to not changing the wiring harness. So now, I need to pay someone to fix it again. I missed one night of work. My fuel gauge still does not work and I may need to replace the fuel tank.

I then decided to go for a second opinion. One belt that Midas installed was the incorrect size and the other was improperly installed. I had to have them replaced by another repairer. The squealing then stopped. I feel Midas performed faulty work and I should be refunded the amount I had to pay Midas for the belts and labor in the amount of $258.26.

It was lacking acceleration, and was letting out a massive amount of smoke from the exhaust after I picked it up. I called Vinny and informed him; he said it was all due to ripped intake. Two days later, on February 3, 2010, the car broke down again. I towed it back to Midas, now claiming it is not only the air intake, but two catalytic convertors collapsed which will cost me $1,300. When I arrived to pick up my car the second time, Vinny had changed three catalytic convertors instead of two, this indicated to me that the original two did not fix the issue so he changed a third.

The car was left running this time, after paying another $1,300, the car shut off by itself. Vinny claimed that whatever the problem is, he would fix it for free. During the first week, he changed numerous sensors, but the car is still lacking acceleration and shakes severely. Vinny now claims that the engine needs to be replaced. I requested a $2,300 refund, which they will not provide.

He suggested that he can change the engine, sell my car for approximately $5,000, and then he will take $2,000 for the cost of the engine, and give me the rest. That would mean that I made $700 off the sale of my car? Vinny admitted on a phone conversation that the engine was bad from the first day I brought it to him but had difficulty determining that. A proper diagnostic on the car from the beginning would have determined that and I would not have paid $2,300. I am looking to get a full refund.

After taking the car back to Midas on Monday, I was told that I need new gaskets, head gaskets and pretty much a new engine. I was livid, I had no trouble with my engine prior to taking my car to Midas. I decide after talking to Gary and making a financial arrangement with him to pay another $350 to repair the car (which was a 1999 Ford Taurus with about 135,000 miles on it). This was February 2, 2009, I did not get my car back until August 6, 2009, yes six months later and several promises to take care of me and my car.

When I got to the shop they could not find the keys to my car! Good thing I had an extra set at home, which I had to go back and get. Upon asking Steve the manager at this shop for a bill he said "Don't worry about it, we will take care of you", then I left. I immediately drove to the gas station to fill up my car. After driving about 1 mile my car was running like a mack truck. I called the shop back to inform Steve, that there was a problem with the car. I was told that it was probably because of the car sitting for so long.

Okay, I'm not that familiar with cars so I said okay. Two days later I happened to check the fluids and there were no fluids in the car, oil, transmission fluid, or anti-freeze, which I bought and put in the car. I was called by Steve 3 days later and told to bring my car back so they could repair my side mirror which was broken. You have got to be kidding me! No way was he getting my car for another 6 months, so I said no. I was informed then that since I did not pay the bill I would be charged with a crime. What a joke! I never received a bill!

Subsequently I was told I had an arrest warrant for felony theft of my own car! I had to turn myself in and be marched thru the courthouse in downtown Cincinnati with handcuffs on me. Believe me this was no fun! I also had to hire an attorney at my expense and miss several days of work to fight this charge. Not to mention the emotional stress and anxiety this is taking on me. We had a trial on January 5, 2010 and they finally came up with a bill, printed the day before court January 4. I did win my case, but at a $10,000 price tag. My car is not repairable and was junked after this, I had to buy a new car, pay an attorney, miss work, get arrested, and fight them in court. Midas is just not worth dealing with. Be warned!

And hour and a half later, we returned to the Midas and were told that we would still be a few minutes for the repairs to be completed. As we waited, we were advised that the oil filler cap was missing. We told the service writer that we were aware of the issue and handed him the replacement we had just bought. He took it to the technician who replaced it. We were also advised of a hole in the muffler. We declined service on it. Ten or twenty minutes later, the car was pulled out and we drove off.

A week later, we decided to check the oil again during a fill up. There was only about a quart left in a 4 quart capacity engine. There was also no coolant in the filler tank. The car has a pressurized return tank, and this is where you fill the radiator for. As well as the cost of the additional coolant, we were also out the cost of 10 or 15 quarts of oil to replace what was eaten by a leaky valve cover gasket.

We were never advised of the leak during the service. My husband replaced the gasket and now the engine is having no problems. As well as the failure to inspect the engine thoroughly as they were supposed to, they also failed to inspect the rest of the car as they were supposed to. Over the course of a few weeks, we have come across various other problems that should have been seen easily by a trained technician even passively looking at the car.

He then said that he would only charge me $69.50 then to add new oil (I wondered why it would be $200 for a flush, then they charge me $69.50 for the oil). Later, they came up to me, saying I would need an oil change. I said., I have a coupon, for a free oil change, from when I recently put brakes on this car there. They said that I should take the car and have it steam cleaned underneath, to clean off all of the oil, and drive it and bring it back, so they can see if it is still leaking. It is so oily they can't see. (I thought they were supposed to clean it off to see where the oil was coming from. They couldn't tell? ) Then they should have cleaned it up when finished, but did not. I was to have it steam cleaned. I said, "Are you sure I won't have any more leaking after all this money?" The bill was $1,088.38. He said, "Bring it back if it still leaks. We can see it when you have it steam cleaned."

The leak that I went in with was still leaking drops the following week. I took the car ni and told Jon, a white haired man, who usually deals with me on repairs, and he was off the day of Jan 16th, 2010 when this work was done. I told him my car is still leaking. He said, "Bring the car in on Friday, Jan 22, and I will put it up and have the oil cleaned off." (Why didn't they do this when they diagnosed it, and finished putting a valve cover gasket, a transmission oil gasket, and an oil pan gasket in) I was thinking. Then, after wiping it clean, Jonathan, the mgr., said that it was too oily to see, but now they can see after cleaning it up, that the rear main seal, and front transmission pump seal is leaking. It will cost $807.29 to fix now. I just had spent $1,088.38 to fix this leaking. They said that it would be fixed, but it was so oily that they could not see this.

I called the Midas main office at (650) 594-2695 and spoke with Ruth., and left a message for the district manager, Warren, to call me. I was unhappy that they did all this work to fix my leak, and the leak I went in to fix, is still leaking drops (small drops, not much). They want me to fix the rear main seal and front pump seal, labor costing $750, and parts costing 52.44, all because they overlooked this because they did not wipe clean to see where it was leaking. This is the leak that I thought would be fixed. They said if it keeps leaking bring it back in and they will fix it. I said, "It is leaking." Their reply was, "It was too oily to see where the leaking was coming from" (then they are just fixing all this stuff guessing? ).

I called Ruth at Midas, asking for dist. mgr, Warren, to call me. He did not call me. I called on Jan 25, left a message for him, the 26th, and left a message to call me, and the 27th and the 28th. He finally called on the 29th, and left a voice mail to me. I called him back within 15 min., and he was gone to lunch. I said, "Please have him call me." He did not until the following week on February 1. As I told him what happened and my feelings, he kept interrupting me and making excuses for everything. "It was so oily they couldn't see and the gaskets needed to be replaced."

I said that I had an oil leak, and that I went in, and they fixed 3 gaskets, totaling $1088.38, and I still have this same oil leak. I said to Warren, that I would like the rear main seal/front pump seal fixed. He said, "There is no way this is going to happen!" Then, he said he had to call Brian and ask him a question, and he would call me right back. He never did call me back. This was on Feb. 1st, and now it is Feb. 3rd and he still will not call me back.

I feel this is upselling me, and bait and switch operations going on here. I went in with a leak, and still have the same leak. I never had low transmission oil that is pink, dripping. My transmission reservoir has never been low. My engine oil was a quart low, and that is why I went in to fix the oil leak.

I decided to get a second opinion and took the car to a trusted mechanic I had dealt with for years. He looked at the missing air hose and the repair slip from Midas. The slip stated that the replacement hose was non-standard, which was why it burned up. The correct hose, my mechanic explained, was a special hose designed to withstand high exhaust temperatures, and it came as a special kit. Furthermore, he said there was nothing wrong with my air pump, which he demonstrated by removing another hose connected to the air filter to let me feel the suction.

Why Midas let this happen I cannot explain. I've been a loyal customer for 35 years and they have not let me down until now. They should have told me from the beginning that the hose required a special replacement part. I could have come back the next day. Instead, they installed an inferior product. When I returned again they should have installed the correct hose, but rather they chose to lie about it and concoct a story that the reason the hose failed again was because my air pump wasn't working. Needless to say, I won't be returning to Midas for any repairs in the future. Thirty-five years down the drain, I say.

I was very shocked to hear what he had to say. He said the coupons were to bring customers in to build relationships, not to be used all the time for one service only. As a manager, he should understand no matter what service is used, a customer who keeps coming back is a happy customer and a relationship has been built. He may like the same red pants advertised every month but he keeps coming. One day he may buy a white shirt to match; no matter what,he is a regular customer.

I told him that customer service is customer service no matter the service given. He told me yes and no! He was obviously not happy and I was very offended by his comments. If my husband and I choose to use Midas for Oil Changes only, that is our choice. Last I checked, a consumer can use goods and services of their choosing regardless of how many are offered, with or without a coupon. We will not visit this location again, I am sure black customers are disrespected just as I was today! This is something that happens a lot in the city. It's a sad reality. I told the manager thanks for letting me know how he felt and we will not use them for anything with or without a coupon. I would like for someone to call me regarding this, as I have already left a message on a voice mail. Thank you!

My husband came and got me and we had the van brought back to the place. We picked it up the next day. This time I was on Highway 401 and again in the rain they failed—the repeat of the last time. My husband brought it back and this continued to happen over the whole summer. And of course wipers were the problem. The mechanic replaced every part: motor , wipers, springs, etc. When I left there the last time having every part replaced, the wipers again failed. This time the mechanic said a part broke and I need to replace it again. But since I just bought a brand new one and paid and it being less than 24 hours, I refused to pay again for a part they had put in, and it broke right away.

I don’t mind paying for something to be done. I just don’t want to keep paying over and over (in my case now 7 times) and still have the problem. The owner will not cover his guarantee for his parts, his service and will not return my calls.

This is very frustrating and I have no idea what to do now. Also during one of the times having my wipers repaired, I had paid for an oil change. This usually is done in Innisfil every month, but since my van was being repaired again I let them do it at Midas. After approximately a week my oil light refused to shut off. I brought it to the regular place and I bring it for an oil change. They said there was not enough oil and we had to put in 3 bottles of oil. How can they change my oil and not top it back up properly? I do not feel safe driving my family van anymore, with or without my kids inside. I’m afraid the wipers will again fail while I am on the highway. With the weather we have been having all summer, and now the snow for the winter, it is not safe for me to drive my van without wipers. Although I have paid in full over and over, it works for a few days then not. And now they are not willing to look at it and work on it unless I pay again.

I know that my car needs work and moving to the new area, I was looking for a new place to rely on for car work. I will find another mechanic and spend my money there. I'm writing this in hopes that someone in your company has some integrity and actually do something about this location’s bad reviews on the internet. I doubt anything will happen and I doubt you will reply personally, because a company that lets their employee's become trashy, whole sale, screw the customer franchise’s workers, especially in Beverly Hills, really does not have any integrity at all.

Where do I begin? As a female customer who knows absolutely nothing about auto repair, I came to you for the trusted Midas touch. My gravest concern is that I trusted Mr. **! We had service on the same vehicle in the past at this location, a catalytic converter and a battery replaced on separate occasions. The service was fine seeing that the exhaust system is in the scope of practice at Midas. My husband was out of town when the battery died so I took it back to this location to have it replaced. Apparently, transmission issues are not in the scope of practice to an auto shop that specializes in basic auto repairs such as mufflers, brakes and oil changes that Midas has built its reputation on. Lesson learned for all parties involved (hopefully), especially me.

To review my customer experience, let's start at the beginning. Midas had our vehicle from 12/18/09 through 12/26/09, eight days. Initially, Mr. ** quoted us $905, including taxes, for what he said was a solenoid that needed to be replaced in the transmission. When the car was completed, my husband came in and paid him on good faith, planning to return and pick up the car later that evening. Within a half hour, he called and told us that the car still had problems. At that point, he should have returned our money since services were not rendered. After 8 days and numerous conversations where we questioned whether he was equipped to approach this transmission problem, he continued to say we needed more parts and intended for us to pay for his guesses.

At that point, it was obvious that he was throwing parts at a problem and getting the same results, problem not solved, but it will only cost us a few hundred dollars more. He also said that if that didn't solve the problem, he would put in a used transmission at his cost. We told him we would not authorize him do this, and we wanted to take the problem to another shop. He then began exclaiming that all the transmission shops and dealers in the area were crooks and only wanted to take our money in a very loud, heated and borderline threatening manner. Not the type of attitude one expects from a customer service professional. We made the mistake of allowing him a second chance for redemption when he assured us he was 99% positive in his words that he could solve the problem and make us happy. I would later discover we had a better chance winning LOTTO.

When Mr. ** could not diagnose or solve the problem, after throwing more parts into the transmission, he called a buddy over at Toyota for help and admitted this to us. That's when I was certain we were at the wrong repair shop. On our final visit was to pick up the vehicle. Mr. ** stated, "Oh, by the way, there is nothing wrong with your transmission." (**?) Our business relationship had ended and we had nothing further to say to Mr. **. We had the vehicle towed to a shop that could adequately diagnose and solve the problem. To our surprise, Mr. ** neglected to tell us there was no transmission fluid in the vehicle. One of his mechanics was kind enough to run out and warn us that there was no transmission fluid in the car and asked us if Mr. ** had mentioned this. We told him that detail had been overlooked. When he questioned Mr. ** about this in my presence, I heard Mr. ** say quite loudly, "They're just going to be dumping it out anyway!"

The facts that Mr. ** returned our car without transmission fluid, stinking inside like an oil can with grease on the floor mats and upholstery, in the same or possibly worse condition, for a total cost to us of $580 after a $325 refund for new parts he removed from our transmission, which initially he refused any refund for, demonstrated to me his incompetence, lack of integrity and concern for customer satisfaction. He would not admit any responsibility for an inability to properly diagnose a problem but had no problem with the idea to keep throwing parts at a problem he could not solve and expect us to pay for them! We can recover from the $580 Mr. ** refused to reimburse us for services not rendered. However, my question to you in these uncertain economic times is "Can Midas afford to lose customers and future referrals with someone of Mr. **'s caliber representing them? Are you doing better than most with so many choices out there?"

We called another Midas franchise in the area to ask about their store policies and corporate information and he was concerned to say the least at the service we received, but was not surprised when we mentioned the store location. We towed the car to a well-known transmission shop. They diagnosed a repaired the problem in less than 24 hours. Unlike the Midas shop, they were courteous, professional and their shop was spotless. They washed our car prior to picking it up after a week outdoors during the day at Midas. We will be sharing our experience with the business that referred us to this shop, the BBB that this shop is not a member of for obvious reasons and the Mesa Chamber of Commerce.

I was shocked and I refused to pay the $20, but the problem came 2 days after. While I was driving on the highway, the hood opened and damaged the car. Thank God I had no injuries! I decided to email Midas and got an automatic email saying they called the Auto Service. I will get a call from them soon. Nothing happened! I called Midas a few days later. Same thing. I am supposed to wait for a call from the Auto Service. Nothing happened! Very disappointing!

The told me I needed: 1) a new battery after they had checked it, $102.00, 2) tie rod replacement, $287, 3) Wheel alignment, $79.00 Since I had purchased the battery only 1 year ago, I went to the store where I purchased it for a check. It checked out "fine. " I then went to my local dealership for them to check the tie rods. They told me that "they were in good shape, and did not have to be replaced."

So, I believe Midas was trying to get me back into the store for things that were not needed. They also recommended Power Steering Flush, Transmission fluid exchange, engine de-carbonizing, The total bill would have been $834 if I bought into it. I will not go back there again.

One week later, my car had the exact same problem. It would turn over, but not start. I took it back to Midas. They replaced a part connected to the fuel pump and told me my car should be fine. Two weeks later, same problem, the car would turn over but not start. I was told this time by Steve (manager) the problem was the distributor. This part was replaced. I was guaranteed by Steve (manager) that my car was 100% and I would have no more problems. Less than one week later, same problem, the car would turn over but not start. By this time, I've spent $2,281. I took the car to Midas, demanded to fix it and refused to pay anything else. Steve was on vacation so this time, I dealt with Isaac, the self proclaimed Honda Specialist.

I asked if he was the Honda Specialist, why didn't he work on my car six weeks ago? He informed me that Steve (manager) picks and chooses who works on cars and didn't want to give my car to him (I'm figuring less commission for Steve). Isaac informed me he has no idea why Steve (manager) replaced the distributor because he's 100% sure my car needed a main relay. So, the main relay was replaced one week ago and so far, the car seems to be running okay. After my terrible experience, I decided to contact the district manager (Gary **). Gary was on vacation so his voicemail said contact Charlie **. I contacted Charlie the day I got my car back and explained my situation. He told me I had a valid concern, but I needed to drive the car over the weekend and call him back. I called Charlie on Monday morning, left a message and he never called me back.

I decided to contact Gary (District Manager) later that afternoon. He was very unpleasant and frankly, very unprofessional. He felt the need to address me as sweetie, which lends itself to the misogynistic tone of the whole experience. I explained the situation, told him I felt I had been taken advantage of after spending $2,281 and having the exact same problems. He told me my parts were bad and needed to be replaced (after speaking with a Honda dealership, they informed me that fuel pumps rarely need to be replaced and they always check the main relay first). He told me he'd get the old parts back so he can prove to me they needed to be replaced. Gary left a voicemail the next day stating they no longer had the parts. I called him back, left a message, but he never called me back.

I called him the next day. He told me the same thing (that they didn't have the parts). I asked how he was able to prove I needed the parts. He said he couldn't, but the techs stated I needed them so that's all he can say. He offered to pay for the $60 tow charge, but nothing else. I refused his offer, told him I was willing to pay for the main relay, but I wanted a refund for everything else ($2,281) as those items did not fix the problem. He became very agitated and told me he'd check with his regional manager (John) and call back that evening. Gary never called back that evening. I called him the next day. He informed me they were unwilling to refund the money. I then contacted Scott ** (Director of Marketing), left him several messages, but haven't received a call back.

I'm new to the area and a full-time graduating student. I don't have a disposable income. I feel as though they've taken advantage of me financially (I paid for services that didn't fix the problem) and emotionally (I'm positive this only happened because I am a woman and the district manager's misogynistic tone was evidence of that). I feel as if this is a possible violation of the consumer protection act in that they've charged me for repairs for which there is no reasonable basis. Midas should be held accountable for their unethical business practices.

I pulled over at the nearest gas station and had three different people tell me that my brakes are completely gone. They didn't even think that my brakes were ever fixed. I could have killed my kids, myself or someone that had nothing to do with this because they supposedly fixed a car for $575 and three days later, I have no brakes at all. I had to leave my car at the gas station and walked 2 miles home. I spent far more money than I can afford. I just paid rent on my house and have two kids. I can't afford to spend over $1,000 on my Toyota.

The parts decline list also said brake rotors were declined, yet we paid for them. So how did you do? You'd have to drive the car to find out, but to let you know about your service - ___. You can guess what that is. Oh yes, after preparing this email and trying to send it to Midas.com as the brochure indicates to let you know how you did and visit you, no such web address exists. Midas' said-to-be email address to let them know how they did as they suggested in their sale brochure, was and is an unknown website.

Going to the net to find their website, they did have one and gave the form below to use to send them messages. They rejected the submission of the form to them claiming that the date was invalid. (July 28, 2009 as set forth on the invoice, I also tried inserting date as 07-28-09). So it was impossible to transmit the complaint or concern to them.

I drove home and everything seemed to be fine until 2 days later and the transmission started slipping. Being it was 4th of July weekend, I was not able to take the car back until Monday. I took my husband with me and after some choice words between my husband and the manager, they said they would check the car and make things right. Supposedly, they did. I drove the car for another month until I was going to work and my speedometer jumped from 65 to 105 mph. I slammed on brakes and started to pull off the road. After trying to put the car in park and it would not move, I had to leave it in drive. My car would not budge. The car had to be towed to another mechanic, who repaired it and all truth came out.

The axle that was placed on my car by Midas was not a new one like they charged me for. It was refurbished and defective. They only stated they would give me the money back for the part and not for the labor. When I took the part back to them, I can honestly say that they did refund all money, except towing, but this did not have to happen if they lived up to their word and name. Never have I ever been disappointed in an establishment. Women are easy targets for mechanics to get over on but to trust someone, especially a well-named business with your car and for them to charge you and lie to you about the parts and what was done to the car is ridiculous and uncalled for. I will never step foot into another Midas again!

They proceeded with the paperwork for another 15 minutes. I paid them and left. I went home and decided to do an oil change and check the bolts from the Midas job. Lo and behold, the passenger bolt wasn't tight. I called them and they told me to bring back with the loose bolt on the tie rod end. I refused because it wasn't safe so I tightened it myself. Now my Jeep is all over the road again. Yes, I had just changed the tie rod ends 2 weeks prior.

My van is sitting in their place, being taken apart to where I cannot drive it and they are refusing to repair it unless I pay what they want. I feel that I should have been notified after one bolt was broken. That way, I would have asked them for a price on the repair but, no, they went ahead and kept breaking more bolts to where they have left me with no means of transportation. I feel like I have been taken, for their mistake. They should have called me before they continued with the work. Now, I do not know what to do. I do not have that kind of money to give them and they have left me on foot.

When I got home, I called the dealership and made an appointment for 07/01/09. I took it there this morning and the guy pulled out the dipstick on the transmission and there was hardly any fluid in it. So all they did is put enough in there to get me home. Because I had taken my car to Midas for an oil change and not the dealership, I had to have my transmission fluid flushed and now put in at a cost of $196.80 and my oil change was $35.07. I told Midas they should give me the money for what it cost me to have the transmission flushed. But of course, they will not do that because they say it is not their fault. I know what they did, they took the plug off the transmission pan by accident and instead of making sure it got filled up, they just left it.

Lifetime Brakes was the coupon. Then I returned to Midas (my mistake) on 7/22/2003 with my Warranty Certificate in hand from Midas, and the estimate was no charge. But when I went to pick up the car, there was additional charges as follows: Rear: Free, Front: Labor $60.00, 2 rotor resurface $40.00, No sales tax charged - Total $100.00. So I never went back again.

I left Midas and corporate a message to call me and see how this problem should be resolved. I walked to gas station and poured two quarts of oil so that I do not damage my engine. The following day, nothing was resolved, either because the manager felt it was out of his hands and at that point, there wasn't anything that could be done.

I called the corporate office and they weren't much help either. They said to take it to a mechanic and they would see how much they could help me in the repairs to my car caused by their negligence. How is it possible that their mistake should become my expense? I find that extremely unfair. My car ran perfect until they handled it and they should be responsible to take my car and return it to me without the damage they caused. The oil switch was replaced and now the motor mounts need to be repaired that were damaged because there was no lubrication. The estimated repair for that is $1,500.

Normally, when a vehicle needs a part, the mechanic shop will explain the problem and the part needed, and upon approval, they will order the part. Then a pickup truck will deliver the part. At no time did such counseling or a delivery take place. Instead, when I asked them how much longer, they replied "You should be good to go in about 25 minutes". Mechanic shops don't install expensive parts without getting consent from the owner first. That is why I asked to see the old part, but to no avail. They took advantage of me as I was having vehicle problems far from home, which I explained upfront (I expressed interest in getting my truck towed to my regular mechanic before they got started). I was overcharged for work that wasn't performed. They charged me for a part that they don't stock and couldn't produce upon request, and blamed me for their inability to find it because I supposedly stood over them.

So I was lead to believe by Conrad that between the supposed catalytic converter leak and the glass pack on the vehicle that the noise would be eliminated with the replacement of the two items on the car. After Midas replaced the two items, I mentioned to Conrad the manager that the car seemed to be just as loud as before the work was done. Conrad told me, "That is the way Toyota 4Runners sound."

I tried to call corporate office 2 times with only being able to leave a message with an answering service to solve the problem. The owner has not even attempted to call to try to solve problem. Corporate office has not tried to solve the problem. I'm still mentally distressed over this issue. Does anyone care? [No]. I believe Midas is such a big national name and a bunch of crooks hiding behind the title. Also, I did check on my car at one time - Midas had left the right side of the body leaning on tires. My husband had to ask them 2 times to rotate my tires back so the car would sit evenly.

He then told me that the plastic case that held the headlight in had been broken during the repair and that I needed to go to the dealer on Monday to get a new part, bring it back to Midas and they would then repair it. They also stated the oil change had been done and I could come pick up my car. When I got to the shop, I informed them that I was not driving anywhere on Monday to pick up anything; and that I had brought my car in for a bulb replacement and oil change...nothing was broken until they got their hands on it.

At that time, Lisa informed me that "since it wasn't really our fault, and it wasn't really your fault, we are willing to go in half on the part with you". Not knowing how much half would be for the part (and simply not caring), I then informed her that nothing on my vehicle was broken when I brought it in...The bulb was out, that was all. Now my headlight piece is broken and there is a gaping hole where my headlight should be. From their tone and words used, I left with my vehicle under the impression that they fully expect me to pay for half of the part. Not only that, but I work Monday-Saturday and had taken the afternoon off on Saturday to get the BULB REPLACED and the OIL CHANGE ONLY...

Now I have to take time out of my schedule on Monday to take the car back to Midas. Also, my vehicle is now making a noise that it was not making on Saturday BEFORE I dropped my car off...hmmm. This particular Midas has been very problematic for several people I know and have caused me concern before, although at those times, they have been very apologetic and have made necessary repairs to fix any mishaps they have been responsible for. At any rate, when I go there on Monday, I will be picking up the headlight (that they kept), the part that they are getting, and I will be taking my car to Donio at the Midas on South Main in Salt Lake City...at least there is one employee that is there for the customers at Midas!!!

This was in October 2004 and after reading the news report about Midas it could be more stores as I was told it is the same owner. I did call them afterwards and spoke to a woman who worked there, she also seemed surprised about my situation and cost.

I was unemployed at the time, so the added distress being towed and then having to deal with an unexpected high cost with low mileage on my truck seemed very strange with unreasonably high expenses.

They continue to tell me that I need a whole new front end, and quote me for shocks and struts. $1400 later, I say no, take it off, I just need the car to work, I dont care about a bumpy ride, just need to be safe. They take it off, $698.45, I need new ball joints, new bushings, and they slipped an alignment in there. Turns out they forgot to add in their generous 2 hour labor charge - another $186. Total $897.47

Thats completely unacceptable for me, so I decided to take it to a local mechanic down the street. Not only does he quote me for almost 1/3 LESS than what Midas wanted, he also saw that I needed new rotors and brakes, and replaced those too. Total paid $500.76

Now, my problem here aside from the obvious expensiveness of Midas, but they didnt even tell me my brakes needed to be done, so it was $897 to fix only half of what was wrong. Now, when I got it back from the local mechanic, he explains what he did, how he fixed it, and that what midas wanted to replace - The lower ball joint - wasnt broken, it was in great condition, just needed to be tightened Never use midas, they are dishonest and prey on people who dont know any better. Youre better off with the local guy who will do an honest job.

No damage done, except to my state of mind.

Then just last week i had an oil change done, and the same day the oil was leaking out. 2 courts of oil emptied out within a week. I went back to them once again with the complaint. They are now trying to charge me almost $600 to get a oil pan gasket. If i don't get that fixed, its going to result in me having a blown engine. I can't afford somthing that wasn't wrong before a simple oil change.

I now have to get another job done that costs $691. Oil pan gasket, which was not broken before a simple oil change.

I told him that by no means I could afford that and asked him what would be extremelly important to get the car on the road safelly, otherwise I wouldn't repair it, he told me a tune up and install a new Oxygen sensor, this would take care of the problem(check engine light would go away and car would run ok), and later on I could come back to get the rest of the work done. So I agreed on $731.22 of repairs, $345.80 (highly inflated prize tag) for an Oxygen sensor, and $139.28 for sparkplugs (also highly inflated prize), $68.02 of Engine diagnosis plus $205.88 in labor costs.

When I picked up the car, it seemed fine (the problem was on and off, so this didn't mean the car was fixed), so I drove it home and the next day when I started it, it had the same problem, check engine light on and the engine shaking a bit while idle, SO i took the car back to Midas, this time I was greeted by Chris, and he told me he'd check the car and call me, when he called me later he said he had to replace the oxygen sensor they installed and that now I also need a different sensor it it would cost me around $400, on top of the $731 I already paid!

So, basically, I paid $731 for sparkplugs and an oxygen sensor, and now they want more money to fix it. I want my money back or the car fixed, and they won't do either unless I pay more. He told me I can call corporate if I'd like, which I will, good luck with that right? I lost $731.22 and my car just like before. Plus the stress to have to deal with this.

well, when I said than then I have to find another job situation became even uglier, my day off was settled for friday, this 4th of july was a friday, and when I came on saturady to pick my check, I was forced to work though it had to be my day off, when I finished all work orders and start to gather myself to go home, Wade stated that it is only 2-45 not a 3pm, so I answered that this my day off and he told me that he will terminate my position in company, I said fine with me, but you owe me 2 weeks pay check, today I got only last week paycheck and when I requested check for the first week, Wade said that I didn't work at all this week and I was forced to leave.

I lost at least 600.00 plus 20% commission which I suppose has to be around other 2000.00-3000.00

Took my truck back to Midas and told them what was going on. Left it there 2 DAYS before THEY CALLED ME. WE CAN'T FIND ANYTHING WRONG. (They wouldn't provide any paper work that they had done any work of any kind), handed me my keys and thats all. I set the trip odometer when I left it. It still read 0 when I picked it up. They had not touched it. I called them. My wife and I went out to lunch. Leaving the restaurant, I had no brakes at all, and then smoke began pouring out from the right front wheel! OK, lets try a set of calipers, $450.00.

I hung up, called their competitor Mienikie muffler up the street. Took it there. New calipers, $360.00, plus, one of the wheel cylinders MIDAS REPLACED WASN'T WORKING AT ALL! Now the brakes are fine. Midas is the absolute worst buisness of any kind I have ever dealt with, period. You can have a bad muffler, a brake light or headlight out, but brakes are serios business. Go to Midas and kiss your money goodby and drive at your own risk. Everthing I just stated is the absolute truth.

This went on for months. I was afraid to drive it, especially when my small grand children were with me or my wife drove the vehicle.

When I received the Invoice It stated that I declined to authorize the repair. Also I noticed that the invoice said that all I needed for the repair was a high side valve which cost $1.00 and two cans of refridgerant which cost $34.00. They had made me wait for two and a half hours and just charged me $44.03. I realized that they had just wanted the inspection fee. I was told that they would call me in a few days when the part came in.

I paid $44.03 for nothing. They had no intention of fixing my air conditioning. I realized this when I noticed that the part only cost $1.00 and I was quoted a price of $204.00 for the repair. It did not take two and a half hours for the to find out that they did not have a part.

My family and I went through to Hamilton for the weekend and on our way back the brakes were vibrating when braking and the squeak had come back. I phone Midas and took the car back to them to re-checked. I told them that the 'squeak' had come back and that the brakes vibrated when braking. They informed me that they could not find anything wrong. So I thought okay we will see how things go. The next day I took my car to work and the noise was getting quite bad. When I got to work I was told by one of my work mates to take the car to the machanic he uses which is situated at the back of my work place.

He diagnoised that rattle from front suspension on braking. Found that front brake pad sticking to brake calipers, so he serviced both sides. This cost me $113.62 to get done. When I phoned Midas and told them what had happend. Sean said that I should have given them the opportunity to fix the problem. I told him I did. Then he said I did not explain the problem properly to his leading hand.

I also mentioned to him that my son who was working on a construction site along Alfriston Road, so my car speeding at some rediculious speed and it looked like he was really 'thrashing' the car. He said that he was testing the brakes. I told him that it is only fair that he should refund me the money $113.62 that I had to pay out to the other garage to get my fixed and safe. I told him I was going to complain and he said that this was fine. Then starting quoting me some rubbish about consumer rights or something.

Then to top things off, the car started to make a 'whinning sound' and the brakes were vibrating upon braking even worse. I took the car back to the new machanic and he found that the shudder from the front wheels was from the rotors which were worbed and right front wheel bearing worn. So he had to skim both disc rotors again. This had been put on the invoice from Madis as one of the jobs they did on my car. This repair cost me $408.31. I should have heeded the warnings from people that told me not to take my car to Midas, But I thought I would give them a benefit of a doubt.

I took it in again, only to find out that the wait would be a couple of hours before I could get in. I asked if I could make an appointment for the following week, they said they could fit me in. I returned a week later only to find that there was no record of my appointment. I waited another three hours to get my car back...can you guess? the squealing continued even after the third time.

I contacted the regional manager and told them I wanted my money back. He swore up and down that he would oversee the job himself and get me in and out in an hour. I agreed and took it in. Before he gave me my car, he said "you need to get new tires because there is a wobble on the front wheels that is caused by bad tires. Here is my card if you want a good deal..." He handed me a business card for a tire dealer in a nearby city.

I asked him what he was talking about because my tires were under a year old and there was no wobble before I brought it in. He said that it couldn't have been them because he had overseen everything. I drove off to an awful wobble that got horrendous as I drove down the freeway. I decided to go back, but at the last second drove to my mechanic across the street. He looked at the tread in the tires and said he didn't see a problem. He drove the car and noticed the wobble so he put it up and decided to take the tires off. He took them off by hand!

It turns out that not only had Midas not tightened the lug nuts, but they had also not surfaced the rust under the rotors, so they were sitting awkwardly on the wheel. I was told, immediately after contacting midas for my money back, that I would get a full refund...that was two months ago. driving on the freeway with lug nuts not tightened. fifteen plus hours of visits. $550 on four bad brake jobs

After doing this,he asked if I had ever had any work done on the A/C. I told him no and that I bought the truck new in 2001. He said it was rare that a compressor would go out with mileage under 60,000. He said he thought it had too much Freon in it. David said he could flush out the system and recharge to see if it would hold. I then asked, if that didn't work, would he be willing to work with me for the recharge and then a new compressor and he said he would.

$131.05 later, I left the business with cold running air and I didn't have to have a new compressor. I was told earlier this morning (at another business), my compressor was running weak and that it needed to be replaced. I got one of those gut feelings I might be being had, so I called around and even went online to see what a new compressor would cost. A friend of mine told me I should call Midas to see what they had to say and I am glad I did.

David is an asset to this company. Besides being friendly, he was most helpful in answering questions. I can only hope the compressor holds out and that the recharge was truly all that was needed. I left Midas a happy customer and would like to say at this writing, I'd return again in the future. Thank you David.

The Next day i took my car to a mechanic near my house. The mechanic said the water pump broke and caused the engine to overheat and in the process damaged the engine and has become unusable. The water pump broke as it was defective. I filed a case with Midas about the same with (Faxed the below documents) the original invoice provided by Midas in Sep 2007, Estimate to fix the damage, letter explaining mechanics observation of what happened to the car and email from the customer service with the case ID.

Below is the exact words of mechanics observation about the damage to the car Upon Inspection engine suffered major damage due to overheating. Currently no compression in any of the cylinders. Vehicle overheated due to diffective wate pump (Customer recalles that it was installed on 09-11-07 along with Timing belt at Midas in west springfield/Currently closed)

Response from the Midas customer service is that The insurance for the franchise would be appraising the claim and may accept or declain this claim and they would be mailing the contacts of the insurance of the Midas franchise @West springfield(currently closed) If the franchise's insurance declines my claim then can i go against the Midas or the Midas Franchise@ west springfield to get my claim reimbursed.

1. Estimated cost for fixing my Car is $1778.06 2. My car has become useless as the engine of no use any more. hence i am to share a rental car with my friends to commute to office costing me more than $350 per month.

$78, Not the money, but also the lying and thinking they can get away with it.

While not important to some, I missed my son's recital because the car wasn't ready as scheduled. I had to go back twice for an appt. that obviously wasn't scheduled like I was told. I feel $244.00 in labor is a bit much for replacing 3 parking brake cables.

Leo was irritated that I was not 'buying' the repair, and said that if I did not get the pipe replaced, that they only had to honor the warranty by giving me the replacement parts, and I'd have to have them installed elsewhere. I told him that all I wanted was the front muffler system and would be willing to completely pay for that portion out of pocket--no warranty needed. He absolutely refused! They insisted that I take the car elsewhere. I stayed in the bay with my car until they had taken it down off the lift and backed it out and parked it. I removed my paperwork from their clipboard, asked for the Assistant Manager;s name, and he said that all I needed was his first name, Leo. I then asked for the replacement parts, and now he refused that also! By the way, I have ALL the original paperwork.

I still need the muffler components replaced--and have arranged to have the front pipe repaired.

I called up a buddy of mine to get the number online from his home computer. I called and the corporate office told me that in order for them to repair/replace the transmission I would have to come up with half of the cost. I tried contacting the BBB but to no luck. They said it would take them too long to get to it. I was overcharged, my warranty was basically ignored.

He said I could apply for a Midas card with which to cover the payments, but when I picked up my car I had to pay $1,037.99 up front.

My brakes continued to squeak, took car in and was told nothing was wrong. The squeaking continued, so I took the car to another Midas shop since it is under warranty (did not tell them it was under warranty until I got estimate). This shop gives me an estimate for new VSD brake pads and new rotors. They tell me that I have Autozone pads and not VSD pads. They also state that the rotors are now below the minimum specs and need to be replaced.

In addition, the noise from the car becomes even worse! I went back the second day and asked the manager the reason for the noise, he said the noise is from the front part of the exhaust system on which nothing has been done! and he told me to replace that part, I need to pay additional 258.58$ !!

Is this the type of service Midas is supposed to give? Is the price for the Muffler for Nisson Altima correct (Part number: 230913, price: 269.41$)?

Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost $500.00. It seemed to be running okay, but later that week the same problem started to occur and soon the check engine light came on again. I took the car back to Midas to get it checked again. After two days and my repeated calling, I was told that they could not find the problem and everything with the transmission sensor was fine. They finally said to take it to the Honda dealer as Midass machines could not locate the issue.

I went to Roush Honda and was told that the Transmission sensor? was bad, which was the very part that Midas had told me they had replaced and was running okay. I called Chris Bazell, the manager at Midas, and he told me, very impolitely, that Honda had not done enough testing. He asked me to come back in and he will show the Ohms rating on the transmission sensor. Im not a mechanic, so seeing the Ohms rating would mean nothing to me. As far as I was concerned, I paid $500 to Midas to have my car fixed, and they did not fix the problem, so I have to pay Honda to get it fixed again. I asked them to pay for my repair work at Honda or reimburse me for the work they did and he very rudely said they cannot. I asked if there was anyone else who I could contact, to which he said he was it.

Midas neither fixed my car, nor reimbursed the money I spent to get it properly fixed at Honda. I truly had a horrible customer experience and will never go to Midas again nor will recommend Midas to another person.

We spent almost $500, hours and hours of our time calling, dropping off, picking up our car...and still had to go to the Honda dealer to get the same part replaced, and had to pay for it all over again.

The next day I noticed a leak and the oil light was coming on. I never has this problem before. I contacted the operation manager and brought the car back on 2/12/07. He explained it was only a coincidence that I had this problem.

Apparently a loose or blown gasket.I was offered no compensation. I immediately took the car to a competitor who advised me they saw problems in the workmanship and advised me to take the car back. I requested a call from the owner no response yet.

Estimates to repair the proble $300 plus cost of the part.

Now, its past the 90 day warranty and the brakes are still grinding and grabbing. I'm wondering what other damage is being done? I've contact the Midas and am waiting for a reponse. I am going to take it to a reputable service center and have them check everything out to make sure the car is safe to drive.

After exactly one week, my front brakes were squealing worse than when I brought the vehicle in. I took it back to Midas, and they re-worked the rotore (really, this time) and sent me on my way. I suspect they only used "stop-squeal" on the brakes, because a few days later, they began squealing again. After exactly two more weeks, I took the vehicle back, and was told my front pads would be replaced free of charge, and I would get "a break" on the labor for the back pads which were now squealing as well. So far...not impressed with Midas.

A nice passerby stopped, jacked my truck up and the whole wheel fell right off. All of the lug nuts were sheared. Apparently, the Midas mechanic did not tighten my lugs nuts when he put my tire back on after the brake job. The police came and said if I had gone one more mile the tire would have come off and my truck would have rolled over. He said he might have been coming to a different kind of emergency. After a $100.00 tow (Sunday night), I went to Midas on Monday and they put my tire back on. I filled out a form to get my $100 back for the tow and I still have not heard anything.

Damages: We almost died on the highway. It took every last dime I had to fix the car to begin with and as a single mom of 5 kids this was devastating.

When I was ready to leave I said it will be nice to drive a quiet car ... and the response was, "Oh no the car is still rattling!" Feeling rather discourged I paid a LARGE bill of $100.93 and left. The car was shaking terribly. My heart was in my throat as I tried to turn around to get back to Midas. I cannot describe the shaking of my car and how bad it was. I had brought in a driveable car and now I could not drive it at all!

I said "What did you do to my car?" To which he said, "Nothing." They put the car back in the parking lot, the doors closed behind me and there I was STUCK. I had to phone a tow truck to get me to the dealership.

The next day the dealership discovered that the vacuum line to the transmission had been disconnected. At another cost of $89.70 it was replaced. I brought in a car for a vibration which was running great and ended up with an undriveable car needing a tow and another repair due to poor workmanship and an uncaring staff that closed the doors and left me there with no way of transportation.

They wanted to charge me over $300 for labor (close to $150 an hour worse case) and over $400 in parts. I'm not against a business making a profit, but gouging customers because they drive a "luxury" vehicle is ridiculous. Labor should be $70-80/hour maximum and the parts should be no more than $300. I will never use or recommend them again.

I went in to Midas Muffler first thing MOnday morning. I was told that my oil had been very dirty, and that what had come out the bottom of the car had been that residue. The manager told me that he almost didn't change my oil that day because the dip stick had been rusty and it had looked like the oil hadn't been changed for awhile. The dip stick looked fine - he said that the new oil and "additive" had cleaned it. I watched them drain the remaining oil out of the engine and it was dark brown and the service person said it felt sticky. The oil had just been changed, and I commented that the oil looked very dirty.

The manager absolutely refused my request to take the filter with me "just in case" there was a problem. I took the car immediately to Transatlantic Motors where it is being looked at today. I believe Midas did not put new oil in the car, and, if they did, they failed to tighten the oil filter properly.

If I had a liftime warranty why did I pay the same price as a special. I should not have to pay for pads again I feel you owe me $30.00. I strongly feel Midas cannot take my money, argue with me and expect me to continue to be a faithful customer.

I had him change the spark plug, then had him check the others. I sat there with him and watched him one by one pull out all Motorcraft spark plugs, although they had changed the wires to Bosch.

I had to pay $80.00 to get the car put on a machine to find out what was wrong with it. I then had to buy eight more spark plugs and I had to pay for labor to get the new ones installed.

On my way to work, I stopped to get gas. I crawled underneath and saw that they did NOT touch ANY grease fittings! I called them back and asked why my truck wasn't greased. They were unapologetic like it happens all the time. Took it back in the next day, dealt with a different guy and got the same attitude. He said the oil change normally didn't include a lube. I showed him my reciept that says "lube, oil, filter". He acted like he was doing me a favor by greasing it. He offered nothing for my time or miles that I drove there. Not even an apology. I wonder how many times they get away with this? Never again, Midas!

I then asked the location to stop work on the car. They asked me to pay $68.50 for inspection and reassembling the brakes. I paid this amount and took the car to a Firestone service center where I got the same work (new brake pads, new front rotors, rear brake adjustment) done for $236.00.

I went back to the MIDAS location and attempted to obtain a copy of the original estimate. I pointed out the difference in cost for the front brake rotors to the manager on duty. Upon which he physically grabbed the estimate out of my hand and asked me to leave and threatened to call the police for trespass.

When I called Saturday morning he said he was backed up and that I should bring my car in about 1:00 and leave it! There was no way I gonna leave my car with the experience I have had thus far! So I called another car shop and they traded the alternator for a new one and installed it. In the meantime John calls and says, "Bring my alternator back in or pay me my money." This after I have called and complained to corporate office, who told me to wait two days and a corporate manager would call me back.

We look things over. Besides front brakes, which I did need, they tell me my rear brake drums are worn out and that BOTH rear brake cylinders were leaking. I show the mechanic how to use his inside caliper to measure the rear drums and we decide the rear brakes are OK. I feel they had probably given the rear wheel cylinders a squirt of brake fluid to generate the leaks.

Anyway, they do fix the brakes for over $400 and I get out of the place. Now the grand finale -- 6 months later I am selling the pickup and the buyer has it checked out by a competent garage. The front brake calipers had been put together on the WRONG sides - costs me again to straighten out what Midas had done wrong!

I took it back on 04/16/03 for the same problem. Now, the first time they did a complete brake inspection to find out the problem. I call the store ahead of time to inform them that I was bringing my vehicle back in. When I arrived I talk with Fred and informed him that my problem still existed. He stated that new brakes will make that sound until about 500 miles or until the brakes sets; I guess that is Midas lingo. After a brief discussion with Fred, his final words to me were, "What would you like for me to do?" I replied, "Look at my car and see where this noise is coming from." With an attitude he said, "Fine."

My car went for a test drive and the technician drove it into the bay and started inspecting the vehicle to see where the noise was coming from. Chi Chi was the tech's name. He shows me where the rear brakes were making the squealing noise. The wear indicator was grinding into the rotor and the left rear axle of the car. I got real upset first because I brought my car for the problem the first time and they said, it was fine except the front needed new brake pads and it was the rear brakes the whole time. Now, I'm wondering if my front brakes ever needed replacing. Second, I had to drive 45 miles to get it looked at since Louisville is the closest place to Fort Knox that had a Midas shop.

I paid $80 for the front brakes which I may not have needed, $116.38 for the rear brakes. Now, peep this; while putting back on the left side of the rear brakes Chi informed that I may need a new caliper. During the road test it noted that the caliper was bad, fine no problem. They put a new one on, the only problem is they ordered a loaded caliper from their parts vendor which took an hour plus to get there. The loaded caliper comes with everything including include brake pads; I already paid for brake pad anyway because my warranty is free replacement of brake pads. Thus, during the same day I was charged $174.33 this time for the bad caliper. I was there in that shop from 11:45 to 16:00 hrs. And you can see the money I spent for the problem.

Unknown how much of that expense could have been avoided if my problem was fixed the first time. I feel Midas owes me dearly.

As I was checking out the gentleman told me that it would be 21.00 for the "brake inspection". He then proceeded to tell me that it would have cost me $140.00 at the very least to turn my rotors and replace the pads. I then asked him what happened to the $89-$99 he quoted me over the phone and he denied it.

As I was checking out the gentleman told me that it would be 21.00 for the "brake inspection". He then proceeded to tell me that it would have cost me $140.00 at the very least to turn my rotors and replace the pads. I then asked him what happened to the $89-$99 he quoted me over the phone and he denied it.

I waited for the manager to discuss the tech's evaluation and was advised of the same analysis and told that they would not replace the muffler unless I had the pipe replaced as well. The technician advised that the car was just "old", and some noted oil on the underside of the motor was from "old age" and that the pipe had to be replaced even though there was no rust through, appeared perfectly sound, and the assessment was made with the end of a tapping flashlight. I felt as if there was an attempt to have me replace unnecessary parts for a significant cost before a "lifetime" warranty was honored.

The shop owner called me on the telephone to advise that my complaint to Midas had been referred to him, and he advised that policy prohibited honoring the warranty if other components were deemed necessary. He offered to "give" me the muffler with no continued warranty. I plan to take the vehicle to a dealership and have the exhaust system inspected and ask them to provide a written report which I intend to use in a possible lawsuit against Midas and this franchise.

In addition to having my life endangered by the failed brakes, I missed two days of work dealing with the automotive repair. Also, the company that finally completed the work did so at 50% less than the Midas quote.

Within two weeks my front left wheel began to squeel severely. I had to have some other work done to my vehicle so I took it to my regular mechanic. He checked the wheel and informed me that the brake clips had been mounted incorrectly on that wheel and went ahead and replaced them rather than allow me to drive on dangerous brakes. I later contacted Midas home office to attempt to obtain reimbursement for the repair work. The service manager (I assume since he never identified himself) recognized the problem initially, but after a few minutes of conversation (and my ultimate request for reimbursement) he ceased to recognize the part in question and began to accuse me of trying to scam him.

"I didn't just step off the boat," he said. I have since written to Midas again and am awaiting a response.

I left with the car and went to another brake mechanic was told me the only thing I needed was new rotors, not front or rear brakes. Had the job done for under $70.00.

I think Stephen was ready to take advantage of a women. He tried to talk me into work that my car didn't even need. Needless to say I am very disappointed in the Midas Co. I have learned a leason to beware and get a second opinion for your car as you would with your health

Over the next 2 days I kept hearing a small sound in the left front (where the repair was done). Fortunately for me and for my life I decided to go back and let them look at it. I got about as far as Midas' fron door when I heard a huge grinding and tearing sound. I stopped in their parking lot and their mechanic looked at it. He said that the bolt that holds the transmission to the wheel was not there and that, quote, either their mechanic had failed to put it in or that it was put in so loose that it fell out or that it was put in so tight that it broke. They put a bolt in and the manager test drove it.

I thought I was just going to let this go, but the whole story has just haunted me. I went on my trip (in the Rocky Mountains) and I was terrified the whole time. I have never been fearful of driving but that trip gave me anxiety attacks. I have reconsidered contacting Midas because I may be doing in injustice to any other of their customers who may have either a fatal accident or very serious injuries stemming from (a similar occurrence).

This caused me emotional damage, since I am a woman, and feel they were trying to rob me because of that fact. In addition, how can someone not do a quality strut/bearing replacement without an alignment? They told me it was standard, but they couldn't do it. So they do things that aren't necessary, and don't do things that are required to test and validate the repair.

I asked again about the master cylinder, and he said "yeah we checked it out, it's fine." I picked up my car that day since I couldn't afford $1000.00 repair work at this point. When I picked it up I talked to him again about the problem, the costs, and the master cylinder. A week later I brought my car in to the Chrysler, Plymouth, Jeep Dealer. Guess what! I needed a new master cylinder $180.00. I had asked Jeff specifically about the master cylinder three times.

Well, four a week (before I could get a second opinion) I thought I was totally screwed and didn't know where I would get $1000.00 to put into a $5000.00 vehicle. I even went through the for sale ads one day looking at buying a new car.

When picking up the car, we were told that there was more labor than expected, so the total charges were $500, $50 parts and $450 labor. Not happy about the charges, but glad to have the problem fixed and done with. We picked up the car after hours to find that the car makes the same exact noise. It runs no better and now we doubt if the manifold even needed to be "fixed." We now have a vehicle in the same condition, charged for work that didn't fix our specific problem.

Midas supplied me with a written estimate charging for a tailpipe and labor. They are claiming the tail pipe needs replacing so therefore I should have to pay labor. However in the replacement of a muffler the tail pipe must be removed weather or not the tail pipe is replaced. In other words, there is no additional labor from replacing a tail pipe when replacing the muffler. The muffler is cut out and the old tail pipe is disgarded. I informed Midas I would pay for the tail pipe but no labor. This is after Midas attempted to charge me not only for the muffler, the clamps and labor.

They discarded the original estimate of $180.00. I said the muffler is covered so they changed it to $133. Then after much discussion they agreed to remove the clamps from the estimate along with some of the labor. However, I was still being charged $40 for labor. I then took the vehicle to another Midas franchise and they gave me an estimate of $132. This estimate included $75 in labor, $37 for tail pipe, and $18 in supplies. I inquired about the supplies and they said that included clamps and gas to cut the old one out. I then instructed them to return the vehicle to me and I left after receiving the estimate.

I plan on taking the car into the dealership and then entering a small claims court case against Midas. I feel I should only have to pay for the tail pipe and the gasket for the muffler. I disagree that the tailpip needs replaced. The muffler is damaged internally. It is common to replace a tail pipe when it can not be separated from the muffler due to corrosion. However, the muffler does not have large amounts of corrosion at the tail pipe muffler interface. The tail pipe in this case is probably salvageable.

Volkswagon said that it was the most ridiculous thing they had ever seen. Jeff was embarrassed and again said to order the correct system and that Midas would pay for it. By then i had lost 3 days work. By the time the parts came in Jeff no longer worked at Midas. The new manager was very nasty and only refunded the $191 for the original Midas system and gave me a very difficult time stating that that was the correct system. I told him that I wasn't a mechanic but I did know that my exhaust does not exit the side of my car. He finally gave me my money and the money for the pipe that they had ruined trying to cob something together.

I veered my car off to the side, trying to control the car that now did not have a front wheel. My car stopped inches from a metal guardrail. As I tried to fix the tire, a good samaritian stopped to help me. It was determined the lugnuts were missing and I would need a flat bed tow truck, which I ended up waiting two hours for on the side of the highway, alone, a female and at night.

I had the car towed to the first Midas I knew of in Evanston (my previous home) and left a note for the managers to call me. They in turn had the vehicle towed back to the Western location. I was called by the manager who apologized profusely saying they would handle all costs related to the damage because it was the mechanic's fault for not putting the tires back on correctly. So, they promised to put the tire back on and have the body work done (damage had occured to the fender when the wheel flew off).

I went to pick up my car and they didn't help me back it out of a tight spot wedged between two cars and a guardrail. And guess what happened. They all stood there and watched when they should have backed the car out for me. Consquently, the guardrail caught on my bumper and the bumper fell off. I had to get that fixed now too. After I picked up my car, weeks went by and the insurance company they promised to have call me, didn't. I kept calling the manager at least twice a week.

Not until I got my father involved and he called a regional manager, did something happen. I was told that I was supposed to have an estimate done (was not originally told this). I had the estimate done and as I dropped it off one of the employees told me that, "I didn't have to make so much trouble about this all and I shouldn't have involved my father." Basically threatening me and trying to intimidate me. I did receive the check in the amount of the estimate and have had the work done.

Everyone I spoke to said I should have sued them for endangering my life. If anything this mechanic should have been reprimended for his careless work. The fear I had waiting on the side of the road, yelled at by the towman for having kept my motor on ( in case someone came up to my car, I didn't want it to appear I wasn't paying attention) and paying out of my own pocket for the AAA towing charges.

I didn't charge Midas, because, yes, they did intimidate me and I don't want to ever deal with them again. I am a young, independent woman and I guess for the emotional impact I would have to say it upset me that I was someone seen as a non-threat to this company and picked on through intimidation. All I wanted was my car fixed for something that was THEIR fault and they acted like I inconvienced them and had already filed some sort of suit, which I probably should have.

I was told my car was unsafe and they would not install my replacement muffler. Just because I didn't choose to have them do the repairs with their exorbitant prices, they were not going to honor my warranty. I'm not allowed to get my brakes fixed somewhere else? Just what does a lifetime warranty mean to them?

I told the mechanic that evidently this "lifetime warranty" means absolutely nothing if they can dictate to me who will do the repairs and that I have to have my brakes fixed before I can get a muffler installed. It took 3 hours to get an estimate and I missed a half a day of work to accomplish absolutely nothing.

I was told by the manager thathe could replace the pipe and muffler for $119.99. After I told him not to do anything that I would come and pick it up he then told me that, well he could do it for $89.99. Since the only thing that had ever been done to the exhust system on this car was the back exhust I feel like I was being ripped off. If he had not mentioned "patches on the muffler" I might have believed him.

When I returned to pick up my vehicle the manager, Greg, asked me how was the truck was shifting when I brought it in. I stated the vehicle was shifting excellent and the truck was brought there for exhaust work not transmission problems, the trans work was preventive mantanice.

Greg stated that after they did the transmission work the truck was not shifting right so I drove it and it was slipping very badly. When I returned to Midas Greg stated he would like to keep the vehicle another day, he wanted to make sure the service tech did not put the wrong filter in. Greg stated he would not want to put a new transmission in my truck.

I went ahead and left it overnight so they could correct the problem. I called Greg the next day and he told me the service tech placed the gasket on wrong and the vehicle was working fine. I returned to pick up my truck. I took it for a test drive and found the shifting problem was not corrected. When I spoke to John in Greg's absence he informed me the could not figure out what the problem was he also stated that nobody test-drove the vehicle before the transmission work was done.

He told me that they would need the vehicle one more day the problem needed to be resolved. So I left it for another day. I called Greg the next day he told me the problem was fixed and the truck was shifting good. I returned to pick up my vehicle. Greg told me it slipped a little but the last time they drove it, it was fine.

After three days of no answers I paid the bill and asked for a discount he gave me $45.00 off. The vehicle started slipping two days later. I have had two transmission houses look at my vehicle and have been quoted between $1800.00 to $2300.00 dollers to fix the problem. Both places stated the procedure that Midas uses is detrimental to transmissions.

Robert should sue Midas in Small Claims Court, assuming he can get a couple of mechanics from the other garages to testify as expert witnesses on his behalf.

So Midas fixed the brakes and life was wonderful. About a year and a half after that the brakes were giving me trouble again. No problem -- into Midas I went and they brought my name up on the computer and fixed my brakes. This April I went to Midas and told them I needed my brakes looked at. I told them I had a lifetime warranty. The man said I would have to produce the paper that stated that. I told him that it should be in the computer.

He told me that they dump all the files after two years so if I didn't have the paper I was out of luck. Now I can't afford to buy new brake shoes and here's a company that turned on their own word.

I can't afford to get my car inspected because I know theres something wrong with the brakes. I'm scared to death that the brakes will fail and I have no other form of transportation.

The only thing that was not fixed was the anti-lock brake light. They told me I had to take it to a Toyota dealership to get it fixed. So I did. Evans Toyota Dealership fixed the anti-lock brake part and they inspected the work done on the front brakes. Their mechanic found "front caliper pins were wired in with mechanic's wire" So I had the dealership fix it because if these pins were to fall out my brake pads would fall off. So I did not want to take it back to Midas to have it fixed because on the way over my brake pads could have fallen off if that wire came out. The dealership charged me $53.64 to fix the problem.

I went to Midas today to get a refund for the work the dealership did ($53.64) and any charge of inspection done on the pads because they were paid to inspect everything and fix it. The manager at Midas told me that there is a law that prevents customers from going to another place and having work done to a vehicle and trying to get a refund. He said that I should have brought it to them to fix it. I did not want to bring it to them to fix if this is the kind of work that they do. Plus if my front brakes failed because of that then I could have been in an accident. I even showed them the billing of the work that Evans Toyota did and they would no believe me they said they don't even have mechanics wire. How do I know this?

Fortunately the tech at Midas put the old part back on incorrectly which caused the car to break down and that led to the discovery of several old parts that were listed as new on the bill.

This is a matter that will require more than myself going to Midas and asking to be refunded for the total cost of the Major Tune-up, the total cost of all of my towing fees, as well as the total cost for the repair to the vehicle. There was also another mechanic who also determined the same problem.

I believe that the consumer needs to be responsible and not assume that they are always being ripped off. Services like this web page do more harm than good. Midas International has a toll-free customer service number listed on all paperwork. I suggest that all customers take the time to read the actual warranty and ask questions prior to having any repair work done. If you don't understand the warranty, ask ... if you still don't understand call Midas Customer Services for clarification.

Warranty work applies to most everything -- tv's, vcr's, home appliances. Do you have proof of purchase? Where is your warranty paper work? Get responsible. Purchase a filing cabinat and save your paperwork! Consumers should also read the laws that pertain to warranty items.