About Midas Mufflers
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I do not recommend Midas at all. Robbers. The insurance sent my car to Midas to change battery. Midas robbed me for 650$ for battery change. When asked in auto zone. They said it is 150$. 2 weeks later, the car stopped. I took it to another mechanic who confirmed that battery is old. When contacted Midas for the guarantee. Midas claimed they cannot find me on the system. I do not recommend those robbers to anybody. They should be in jail.
I purchased brakes and rotors in March of 2020. My brakes have been jerking ever since. I returned my car to Midas 6 times. They could not find anything wrong. My vehicle was not jerking before the brakes were installed. No one and I mean no one would help me. I was told because of the pandemic no one could ride with me or test my car. Do car brakes have to be replaced after 20,000 miles. Service was done in Southfield Mi 10 Mile and Telegraph. Give me my money back and I will go elsewhere. So disappointed. I need help.
Took my 2011 Hyundai Tucson to the Midas location in Carpentersville, IL at 20 S Western Ave, for an oil change and tire rotation on Saturday May 8 for a 7:30 AM appointment. Everything went well enough. Later in the day the SUV started making strange noises that were becoming progressively worse as it was driven. Called the manager and brought it back.
They tried to hand us the keys without telling us what the issue was and when pressed for an answer, they told us that only two of the five lug nuts on the rear passenger-side tire were tightened, three were not. No apology and no further explanation after what could have been a potentially hazardous safety issue despite their oversight. Will not be going back and will be steering anyone I know away from them and Midas as a whole.
The Midas shop in New Orleans near downtown sold me a tire which they said was new that had a patch in it. After a little over a year, It started losing pressure and Bridgestone told me there is a patch in the tire.
We had much difficulty with this Midas store manager because he could not get the part numbers correct for a Walker muffler and resonator pipe for a 1996 Honda EX Accord Wagon. It took almost a week for him to get the correct parts. Part of the problem might be Walker as it appears they changed part numbers. We will investigate further with Walker.
I called and spoke with ** Store Mgr. Midas Muffler S. Wadsworth, Lakewood, Co. Rick. Treated me with respect and he was very kind, courteous and professional!! He had me bring my car in for inspection. I was having a squealing sound in the engine compartment. The great mechanic there diagnosed the problem and fixed my car immediately. They are wonderful people and I recommend them highly! Thank you very much!
Came to The Ventura store on 3/29/2021 and asked for an estimate of repairs to my exhaust system. After inspection I was quoted $2000.00 to replace the entire exhaust system from catalytic converter connection, back to tailpipe. They said they do not use Mercedes parts, that the repairs required welding the connections of tailpipe to the two mufflers. I was charged $40.00 for the 5 minute inspection. When I refused to have them repair my vehicle from their estimated $2,000 repair. These people are not trustworthy of my business. You should my inspection fee. I took it to Pep Boys, they fixed a small pinhole leak for $46.
On 10/31/20 I took my vehicle to the Midas Muffler & Brake located at 7220 East 22nd Street for an oil change and I left the car to be serviced. I was called later by the shop Manager (** and was told that I needed some additional work as they had performed a free safety inspection. It was noted on the inspection sheet that the thermostat housing was seeping and possibly the water pump could be leaking along with some suspension parts that needed replacement. The technician recommended a pressure system check to verify the leak. I did not have the finances for this extra cost at this time. ** explained to me about the financing program (Easy Pay) which I took an application with me and completed it at home the same day. I was approved for $900 so I called ** and let him know that I wanted to do the work now that I was approved.
I returned on Monday, Nov, 3rd to have the services performed. The vehicle was suppose to be completed the same day but I was told that a fuse was blown and that the part would not be in until the next day. I picked up the vehicle on 11/4/20 around Noon. Early the next morning I noticed green fluid underneath my car. I called my Dad to ask him what it could be. I also told him about the services I had done the day before. He told me to call the shop and explain to them what I had encountered. ** told me to bring the car in as soon as possible. I took the car in that morning and was told later that afternoon that I needed a thermostat and possibly the housing unit because of leaks. I called my dad again who spoke to **.
Since my father has managed a major corporate automotive shop for 15 years, he asked ** why they didn’t replace the thermostat when they did the water pump as a preventative maintenance item. ** told him that I could go to Autozone and purchase the thermostat and they would install it for free. I returned to Midas with the thermostat only to learn that it didn’t come with a gasket. I called my father again who spoke with ** and told him specifically to install their own thermostat and the housing if needed. He wanted the car fixed. I picked up the vehicle almost before they closed and drove home the same day.
About 2 weeks later my car starts overheating while I’m driving with my boyfriend. I immediately pull into a QT gas station and call my father who told me and my boyfriend what to do. The next day I bring it back in and after 5 hours I call the manager ** and he told me that they had been running the car all morning and it had barely started overheating but he believes its the thermostat. I'm not trusting them with my car anymore at this point since my father told ** specifically to replace the thermostat and housing if needed. I called my dad again who at this point was not happy that they never replaced the thermostat or the housing as he had requested, they only replaced the water outlet housing gasket and thermostat gasket. He asked ** for the district manager’s contact information and to his surprise was told that that information cannot be given to customers. He would have to contact the district manager and give him the message.
The district manager arranges for me to take the car to another Midas on Speedway. He told my father that he would personally inspect the car himself and diagnose the problem. My father was told by Thomas (the speedway Midas manager) that the DM did not look at the car because he was busy all morning on calls but they had replaced the thermostat. About 4 days later my car starts overheating again. I bring it back to the Midas on Speedway that did my thermostat. My dad gets a call on Monday from Thomas and they tell him that the head gasket is blown. I pay for it to get towed to my house and try figuring out a solution with the district manager but he was only willing to do the labor for free and has since been nonresponsive.
I end up paying for another tow to a different mechanic for another opinion. He confirms my head gasket is blown but they were unwilling to work on it and shared any other shop would say the same since the engine has a lot of miles and it's an older car. So, I came in for an oil change and now have a car that I can't even drive and a $900 financing bill that I owe for the bad repairs. I have endured 3 tows not to mention my time lost disputing the work. The subpar work that was performed by Midas is a direct cause of my car overheating which resulted in the blown head gasket. Here are the facts.- I had green fluid on the ground the next day after the water pump was replaced proves that they did not perform the work properly.
- My dad told them to replace the thermostat and housing based on their own diagnosis and they didn’t do that. They only replaced the gaskets.
- The 22nd street location told me they replaced a power steering hose that was leaking at no charge and some fuse at no charge. No documentation indicates that this work was done as I did not get a receipt even though it was done at no charge.
- The Speedway location diagnosed the overheating issue and replaced the thermostat at no charge. Again no documentation indicates the diagnosis or the recommendation as I did not get a receipt even though it was done at no charge.
- The district manager admitted to my father that they should have replaced the thermostat when they replaced the water pump. That’s why he sent me to the Speedway location.
In closing, Midas has not admitted to their liability but offered to do the labor for free if I purchased the parts. This is a direct cause of their poor workmanship which resulted in my car being ruined. After taking my car back to Midas 5 times, I would never have them do internal engine repairs when they could not perform the proper diagnosis and replacement of a water pump.
I came up to Midas Muffler for some front end work and when they got done I paid and left. 3 dashboard light came on so I went back to midas. They said it was something else...brake service lights... a.b.s. lights... traction control lights... light was not on when I came there.
After going to three different shops Midas solve the issues in 10 minute. Midas South Seneca Wichita KS 67217. Manager Jordan G - Gavin Technician. Great work, thank you. ALSO receive a complete inspection.
This is simply the WORST business practice and management I have EVER experienced. Right from the initial poor quality workmanship to the SEVERE lack of customer service. Long story short, I visited Midas St. Anne's in January 2020 for exhaust and muffler work, which I very much regret. I trusted them with their initial assessment that my catalytic converters needed replacing. Since, I have had many other second opinions and am now the wiser that these RARELY need replacing. My total expense for a simple muffler/exhaust repair was $2000! I was definitely was taken advantage of and gouged.
5000km later, I am driving and find myself without power steering and smoke fuming from my car hood. Thank goodness I was not in an accident! I take my vehicle to my local mechanic who has serviced my vehicle my entire adult life; great guy, completely trustworthy and always goes up and beyond. I am utterly disgusted with what was found. My power steering and low pressure hoses were burnt from cheap after market converters that Midas installed and incorrectly positioned too close to my hoses (photo 1). And in addition, Midas caused damaged two underbody parts that had NOTHING TO EVEN do with the muffler and exhaust system: the solenoid starter (photo 2) and the bracket (photo 3).
There is direct cause and effect evidence here. Yet somehow, the store manager Sonny ** choses to disregard it all and seems to think this quality of work is acceptable. They are not taking responsibility whatsoever. Sonny tried blaming the burnt hoses as "common issues" for my car type. Yet, in the 8 years of owning the vehicle I had never had an issue until after the converters were incorrectly replaced and better still, my two sisters who each have the same car have never had this issue either. Sonny also had a different explanation for all said defects depending on whom he was talking to: my mechanic or myself. Some of his reasoning was just not even plausible. Instead, he gave an estimated quote of another $4000 to have all this repaired to ideal standards.
Shame on you Midas. Let us put this into perspective - how would you feel if this happened to one of your family members or loved ones and the company responsible failed to take ownership? As a professional in the realm of a business, I know mistakes happen. But TRUE professionals admit and take ownership for their mistakes, right the wrongs, and compensate the client. I will be continuing to post my story on different review outlets, filing complaints with the Better Business Bureaus, and contacting the media. The public has a right to know.
Oil changed by Midas Downers Grove, IL. Leaking oil on drive. Took to Nissan. Missing drain plug washer. Drain plug stripped. Nissan retapped oil pan threads. Replaced washer and plug. Refilled oil. $89 fix. Clean oil from drive. Sent complaint to Midas corporate twice. No response from store. Called store. On Hold. Cut off. No call back.
Excellent Customer Service experience provided by ** the Store Manager, very knowledgeable, professional, and made you feel like you were a lifelong customer even if it's your first time there! If you want this type of service go to this Midas location 3855 S Military Trail Lake Worth, FL 33463. Thanks **! Will be taking both of my cars there for all my maintenance needs and also will be referring my friends and family to your store as well.
I purchased and had Midas installed a brand new muffle system (Muffle, DF Converter Ultra, pipe center, 2 exhaust gasket, and manifold). So, after January 2020, around 09/2020 my muffler system became loud and noisy as if I never had the muffle work done. I became very angry because I paid $ 1447,.23 for parts and $288 for labor. I'm very disappointed because I didn't expect a company with Midas reputation to do subpar work. I mean $1853.38 a lot of money to pay out for any vehicle repair service but I would expect not to have problems after paying that much money for a muffle to get repaired. I haven't contacted Midas yet but will keep you posted.
On 8/31/20 I took my 2010 Cadillac into Midas in West Bloomfield, MI 48322, for many needed repairs. I expected the bill to be high, but not what the actual amount was. I declined the extra $940 in service to replace the transmission cooler lines, flush the cooler and replace the trans fluid. Having been a Ford engineer and working in transmission cooling systems prior to my spine injury, I was not too concerned having driven this car for over a year, always parked in the same place and never had any leaks. But when I came directly home from Midas, parked in the same spot in my garage, my wife later informed me my car was indeed leaking oil. Being handicapped and unable to get under a car anymore, I could not look to determine where the leak was coming from. I also was very skeptical that this cooler line could start a leak from 1.4 miles of driving from Midas to my home.
On 9/3/20 the battery failed. I took the car to Firestone in West Bloomfield for a new battery. I asked them to check the lower transmission cooling line for a leak. There was one, just like the picture in the Midas inspection report texted on my phone. They showed me the leak and the cooler line was loose, unseated backed out several turns from a secure position (see pic). I asked if he could possibly try some ATV and tighten it. The technician informed me it could be cross threaded and may not help repair the leak. But it easily tightened back into the proper location. I asked him if he could clean up the oil before I drove it home. I drive this car daily (3 weeks now) with no leaks on my garage floor, parked in the exact spot where I had my first oil leak after driving home from Midas in West Bloomfield after the repairs they performed.
I have documentation, a receipt for the battery replacement, cooler line tightening to the proper fit (no charge), and Firestone technicians very happy to have me include their place of business anywhere I choose to post or report this $940 unneeded repair. It was a simple scam to get more money. Midas claims the car is old and repairs and inspection were honest. My documentation and daily use of the vehicle proves they are not trustworthy with my car and the repair was not required. I became irate on the phone 9/8/20 that he would calmly said this Midas facility was an honest repair facility when I have proof of the $940 unneeded repair. A $940 service fee from Midas in West Bloomfield to replace the transmission cooler lines, flush the cooler and replace the fluid, THAT WAS NOT REQUIRED. Be very careful doing business with Midas in West Bloomfield.
I came back to Midas with one last chance to fix my muffler properly so that I wouldn't be returning every 2 years for the same problem. Luckily, this time I was directed to the other Kingston location with whom I spoke to Brad, he and the mechanic Nick have completely restored my faith in midas and I will without question return to them for any further work my car, or friends or families need done that we just don't have the time or patience to deal with.
Brad worked with me every step of the way, even helping with my budget and providing the best possible prices and options for what my car needed. Nick went above and beyond with the repairs to my car, doing a full break inspection while we waited for my friend to arrive with another opinion. Any and all repairs were absolutely necessary and explained in great detail, additional services were also provided to help offset the cost and make a customer satisfied and for the first time, happy with the repairs made to my vehicle by Midas on Gardiner's road in Kingston Ontario. Thank you, sincerely, Brad and Nick for restoring my faith in Midas and making this a smooth transaction on all behalfs.
Midas really help me fix the issue. Kelvin contacted me and I am satisfied. Thanks to you all. I'm a happy customer. My car is running great. 8/22/2020 98 North rocks!!!! I will use them again if needed.
I took my there. It was driving good. When I got it back it was smoking, skipping, cutting off.. driving rough. I don't know what they did to my car but I am pissed. I'm not giving up. I will file a lawsuit. I want a refund. Midas!!!
The sign at the door says required mask for safety. Your staff don’t care about your customer. They go in my car without a mask. Not only my car the other customer to. Nobody at your company was wearing a mask. Not inside their store or outside. When you said require a mask means everyone need to wear a mask. Thank you. Store address 411 N Riverside Dr. Clarksville TN. Day of service 08/10/20.
I took my 2009 Cadillac to Midas, towed there because it wouldn’t start. They replaced the fuel pump and relay for $935. When I went to pick it up, it wouldn’t start. They played with the relay and it started and they sent me on my way. The following day, 40 miles from home it died while driving with the same problem as before. I had it towed to the Midas in Tacoma, 5 miles away. Found a ride home. The relay was burned and replaced by the Tacoma Midas. No indication that the fuel pump needed to be replaced but the relay which they said they replaced ($42 for the part) was replaced in Tacoma. They didn’t really care about the trouble, took no responsibility for the car breaking down with the same symptoms within 24 hours of their working on it with the same problem. They didn’t offer any refund or monetary compensation for their failure to fix the problem. I will not take my vehicles to Midas again. Paid Tacoma Midas $192 to replace relay.
I'm on disability. I feel like they scared me. My car was running fine. Went there for a oil change. Afterward they give me a list of things that need to be fixed over a 1.000 and now my car isn't running right.
I went in for an oil change and check of check engine light. Manager charged me for parts AND labor prior to services being rendered. That same evening I called and asked parts to be cancelled because I researched and saw they were overcharging me $600. Manager never credited my credit card and owner lied and told credit card company that I had the parts put on my car... Submitted a forged receipt. Took me 15 months to get the credit placed on my credit card, next month the charges were back on my credit card. Synchrony bank rep that I was dealing with from disputes won't return my calls. Save yourself the headaches and go to a reputable company, skip all Midas in the Tucson area as they are owned by the same crooked thief.
Terrible service and poorly done repair of spark plugs. They refused to take responsibility for incorrect installation of the repair which resulted in having to pay another company to do the same repair the correct way.
They are a horrible place. They broke my interior part and refuse to fix it. When I asked the manager David ** he replied rudely, "Sue Midas." I contact corporate and they don't do anything either. Do not take your car to the Midas on Dorothy Lane in Kettering.
This Midas has been repairing my family's cars for decades. Several times I thought I had a problem or a minor problem, they have said no charge because it was minor, or no charge even though the car was put up on hoist and found no repair needed. They are trustworthy and honest.
It was absolutely perfect!! Great customer service; friendly, personable and caring, the repairs were done very quickly and they were not overly priced. I will definitely go back there for my other auto repair needs.
I went in in February to get my car's wiper squirter fixed & to pass inspection. My brakes needed work as well. They kept my car overnight, because they claimed it needed a tune up. I ok’d the tune up. When I got my car back it ran worse & my wiper still did not work. I was told twice before I brought my car home the wiper bud was fixed. It wasn’t. My brake lights are still on. When took back, they kept overnight again, telling me new stuff was wrong with it. I bought new wiper buds, they were too big. Midas took off my original ones & never put them back on. They tried to tell me they missed something in the first $800, they took from me. They sent me home in a car that has no way to clean my windshield, with brake lights still on.
Told my husband over the phone before we paid $230 more to fix the new problem, that if we didn’t like it, they’d just pull it out front & we can come get it. RUDE! Would not face us when we went to pick up my car. They wanted over $300 more for other stuff they claimed was wrong. They sent me home in an unsafe car. They are unprofessional, rude & we will never go back. They are rip off artists.
I went to Midas on the Kirkwood Hwy in Wilmington Delaware. I found the service manager, Andy, to be a very knowledgeable, courteous, responsive person who was able to answer all my questions. He and the mechanic who serviced my vehicle were a professional team who provided quality service. They changed the oil, installed new wiper blades and showed me it was better to not rotate my tires at this time since the rear tires were newer than the front ones. They also pointed out unusual brake wear on one wheel and provided an estimate. I will have that work done in the near future. Overall Andy was a very impressive young man. Midas should take care of him. He is a valuable asset to the company. It was a pleasure doing business with him.
Midas scam at 547 Gardiners RD Kingston Ontario. November 26 2019, I took my truck in to Midas Kingston to have the oil changed and the brakes checked. ** asked me to follow her to my truck. It was on the hoist with the wheels off. She said that the calipers where rusted and not working. This truck has 66,000 km on it. ** said the back brakes were not working at all and the calipers were seized. They could tell all this with just wheels off and the calipers still on the truck. Why I said fix I don't know.
** then said the brake fluid should be flushed, I said no. I have been driving for over 50 years and have replaced one caliper in all that time. ** called me over to pay the bill $2155.61. Included in the bill was $99.99 for total brake flush and bleed and $99.00 for brake pads that they were advertising on tv as free. I paid the bill and headed home. Once I hit the highway it had a bad vibration in the back. I called her immediately. She said to bring it back in. She came over to tell me the front calipers were seized. I said, "Get it down and let me get out of there."
I went home and wrote a review on their web page that never got put on the page because if you notice there are 95 reviews on it all 5 stars. Two day later the ** (GM) called and said bring it so they can make right. I took it in and the vibration was a broken belt in the back wheel (they did this because it was fine when I took it in). He said he would give a good deal on a new tire. When they were done the bill was $517.53. He said they changed both back tires because you can't mismatch them.
Now really --ssed off I left for home once on the highway I have a vibration in the back. Can you believe this place. This truck is so bad now I don't want it anymore. Oh yeah the brakes squeal when I stop now. If they had their way they would have changed all rotors, brake pads and all calipers and all 4 tires. DON'T GO TO MIDAS.
I went in to get my two front tires changed over. Was told it would be in and out and cost 50.00. The bill 122.19. Well it took over an hour and my car was fine when I went in but after I left my two brand new front tires need air every couple of days. My steering assistant is fault, my hill assist is not working. My wheel hubs need to be replaced. The service guy threatened me and told me my car is so back he is not giving it back to me unless I get this stuff fixed. I told him I don't have money for all that. To put my car back together and I will take it home. I would never recommend this place to anyone. My tires were brand new when I took them there and I had no issues with my car until I left there.
I went to Midas on Elmira Rd in Ithaca NY for an oil change and to find out what repairs need to be done first. I received honest doable advice instead of a giant bill!!! I will recommend midas on Elmira for sure!
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