Mercedes-Benz Reviews

I'm on my 6th S class and I am having the worst service experience of my life. I was in the car business for 45 years and have never seen such a horrible customer service and communications experience. My car has been at the dealership for 14 of the last 15 months for a vibration issue that is steady at speeds of 70 to 75 miles per hour. Obviously, this is unacceptable for almost any car never mind an S class.

Buyer beware. Mercedes' 4-year, 50,000 mile warranty is not all inclusive. Had a breakdown a on 2022 GLC-300 with 44,000 miles. A known defect that a recall was issue on. Mercedes stuck me with the towing bill to get it to a dealership to get it fixed. Will not buy another Mercedes after having been a customer for over 30+ years.

I do not recommend to anyone to buy any Mercedes. I bought a brand new back in Jan 2020 and couple of days ago it lost power in the middle of highway. I took the car to Mercedes-Benz of Georgetown in Texas and today I was told that engine needs to be replaced. They are asking for $18,000 to replace the engine. Please note that the car is serviced every year at Mercedes-Benz of Georgetown. The last service was in Dec 2025 and they charged me close to $3000 for the service. Please do not get fooled by their brand. Perhaps they were good long time ago but today you are much better off to buy a Kia rather than Mercedes. Believe me it is much more reliable. I cannot think of any car that engine blew up in the middle of highway without any engine light at 50K miles when all the services are done by the dealer.

I love my Benz. But the dumb ass engineers that put the automatic braking system in are stupid! Nothing is behind me when backing out, and all of a sudden the car will slam on the brakes! Almost causing an accident. This is the dumbest feature on the Benz. You can't turn it off either. I'm gonna sue y'all if I get in a wreck because this dumb ass system causes the car to slam on the brakes!

Negligence, Repeated Fees, and "Transactional" Customer Service. I am writing this to share a deeply disappointing experience with Mercedes Benz and Mercedes Benz Corp, while the mechanical issues were eventually fixed, the lack of professionalism and accountability was unacceptable. I brought my vehicle in for a major service and oil leak repair totaling $3,000. Shortly after, multiple warning lights appeared. It was discovered that the dealership had left a critical engine harness connector unplugged during their work. This negligence was severe enough to cause my engine to blow.

I have been on hold about 3 hours in the past week trying to reach the service department, the finance department and the manager. Never has anyone picked up or retuned my short messages. My salesman picks up on the days he is there but this is a matter that involves other things. I spend well over $72K on my car 60 days ago. I truly am regretting it.

LONG TIME MB OWNER. 2026 CLEA Cabriolet (and others) have “Attention Assist” feature which is the worst idea they ever had. It’s useless in daily urban driving and unnecessarily “suspends” the feature. I want my old car back.

Mercedes Benz of Sarasota gave me multiple verbal estimates from 1k-5k. This is not the first time this same dealership had tried to overcharge. I had MB USA involved in past transactions as the dealership said I needed a new battery when I did not. They also tried to overcharge me for tires and they have deceptive advertising which the FTC warned Autonation to not have ads that are switch bait tactics. Do not go to a dealership that you can’t trust. I took it to European Starr and they charged me 1550 to fix it. There is no appreciation for customer loyalty to the brand and MB USA should know how their customers are treated. Don’t trust anyone that doesn’t value your money!

I am writing to share my experience with Mercedes-Benz USA and Mercedes-Benz Financial Services regarding a leased 2023 EQB300 that has had ongoing and unresolved safety-related issues. In December 2023, I leased a brand new Mercedes EQB300. Everything seemed fine initially, but by September 2024 the vehicle began experiencing serious electrical problems. The instrument cluster, including the speedometer and navigation system, would randomly go completely black while driving. This was not a minor glitch — the screens would fully shut off, creating a significant safety concern.

I wish I would have never purchased this car. Brand new 2025 tire is defective, bubble in sidewall, oh not covered, locking lug nut is missing. Key to lug nut is missing, not covered electrical problems.