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Mercedes-Benz
Overall Satisfaction Rating
2.64/5
  • 5 stars
    18
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    45
Based on 70 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Mercedes-Benz

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    647 Mercedes-Benz Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: July 6, 2018

    Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - "Contact M.B. Canada" which I did with no help from them.

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    Verified Reviewer
    Original review: June 28, 2018

    What I love about the new Mercedes S-Class 2018 is the control it gives you. I feel when I'm driving that I can never turn into a bad direction. I love the feel and features of the car overall. I love how it drives on the road and can be made to be one the better models of the year. I like all of the cool technology features that the car has. I always like to get the newest car with newest features and this car was a perfect fit. It can drive fast and has a lot of new modern technology features like the camera and sound system. It's awesome and can be made it better than a lot of other cars. There are no other cars out there like this one. I love how it's better than the last.

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    Verified Reviewer
    Original review: June 27, 2018

    It has been a very reliable auto. I have always like this model. It's a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

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    Verified Reviewer
    Original review: June 26, 2018

    The Mercedes GLC 300 4matic has more luxury features than any other vehicle I researched and test drove. The surround cameras make it easy to park. It has all surround cameras, heated seats, and a comfortable ride that is adjustable to a more sporty mode. I like the seats better than the stiff seats of other makes. The auto hold feature makes it easy to brake and not have to worry about the vehicle moving. The automatic wipers make it easier to drive without having to worry about manually operating them. However, I would like to have air conditioned seats. I would also like for it to have a heated steering wheel since my hands are cold often. Also, I'm worried about not having a spare tire even though it has run flat tires. Run flat tires tend to last much less longer than normal tires.

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    Verified Reviewer
    Original review: June 24, 2018

    I love my car which now has over 200 hundred thousand miles. It is safe, reliable and beautiful. I will not trade in or sell it until I absolutely must because it is now an extension of me. It's a luxury car, heated seats, makes me feel special, and smooth ride. I have received a higher level of admiration and respect from others when I drive my car. Since the car is an older model it does not have technical advances such as a screen on the dashboard to assist with backup parking, which I would love to have.

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    Verified Reviewer
    Original review: June 23, 2018

    I have been very impressed by its brand name because it has many features that make it unique and have unique features that make it a leader. And the most beautiful is that it is a famous brand and loved by many people. What makes me choose his/her brand among others is its many advantages including speed, internal features, ease of use, and abundance of refrigeration, making it easy, and available. What I do not like about the Taraz and often bothers me is the lack of the characteristics of the symmetry of the flash and the frequency of the circulation of many people and more than the same quantity of its price in the market.

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    Verified Reviewer
    Original review: June 22, 2018

    I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

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    Verified Reviewer
    Original review: June 22, 2018

    I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. I'm so thankful to have a car that I can trust to get me from point A to B. It's so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I don't like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope it's good enough.

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    Verified Reviewer
    Original review: June 19, 2018

    It's a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because it's not separated. Car's outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but it's not good for everyday car. This might be for 2nd car if you have extra money for the car because it's too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. That's why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

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    Verified Reviewer
    Original review: June 17, 2018

    Loved the comfort, the handling, the speed and of course the luxury of a Mercedes Benz SL500. The convertible was spacious even with a retractable top. The seats were very comfortable and the interior actually suited passengers and drivers of all shapes and sizes comfortably. I loved the safety features but I also loved that many were intrigued enough to learn more about the car and the comfort of the ride. However, I dislike the sticker price. But I enjoyed the driving experience. I was confident at every moment that I would have a safe ride, yet sporty and fast. It was a bucket list dream come true item to check off!

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    Verified Reviewer
    Original review: June 16, 2018

    My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

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    Verified Reviewer
    Original review: June 15, 2018

    I’ve leased my first “luxury” car, a Mercedes Benz GLA 250! Since the start it was not the best experience, I’ve should take note... The salesperson resigned and my ordered vehicle didn’t arrived... They assigned a new person two weeks later and then had to wait another 15 days until they asked if I wanted to choose from one of the new cars they had in inventory, since they didn’t had the options I wanted they’ve added the camera for reverse for free (they had to).

    First weekend I left for a mini vacation came back to a non start truck, couldn’t even get in... Called the roadside assistance and they had to come and start it... It was very strange, a brand new card having those issues. Took it in for review and it had “according to them” nothing wrong. Last year I went again on vacations, next morning wanted to go to work and again, didn’t start. They said this time it was the battery, replaced it for free. They made me waste half of work day. So here we are, 2018, last year of my lease and I just got back from vacations, and again! Yes again! It won’t even open or start. I’m so relieved that I get to replace my car this month and I’m so disappointed on Mercedes Benz.

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    Verified Reviewer
    Original review: June 15, 2018

    My 1987 Mercedes 300e is great. Old, but drives great. I have had a few things break down but that is due to the age of the car. I like it because it is a solid and not cheap car. I can always rely on it if I need to go somewhere. I like the anti-theft system and automatic everything. It has a moonroof which I really enjoy in the evenings when it is hot out. That way I can look up at the stars. It has a great stereo and the air conditioning is wonderful too. However, I would get some bodywork done on the front end and get a new paint job and maybe even get an upgrade on my stereo system. But it is sturdy.

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    Verified Reviewer
    Original review: June 14, 2018

    This car is everything I ever thought. Reliable, dependable, smooth riding car, handles great on the freeway, strong engine load, great trunk space and beautiful sunroof. Beautiful body, great gas mileage and easier to handle grade on the road. Power windows, leather seats, heated seats season, 2 hand on the road, love to cruise control. Just love this luxury car. Will highly recommend it to others.

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    Verified Reviewer
    Original review: June 13, 2018

    The Mercedes GLA is a great purchase. I have researched this make from child like time frame. I have lived and stayed updated on this make since I was 8 yrs old. This has been a childhood dream or bucket list now. The model is a little unfamiliar but it's high in demand. I adore the sound system, sunroof access, capacity holding and the drive on the road. It runs well, and great on speed and brakes. On the other hand, the brakes could improve a bit and all models should be snow ready not just AMG style. I wish the colors were a tad more to choose from exterior and interior.

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    Verified Reviewer
    Original review: June 11, 2018

    I own a 2014 SL550 and a 2001 SL500. Mercedes no longer makes the keys for the 2001 SL500 and they can not tell you who can make them for you. I called 2 dealers and the US Customer support line. One dealer said you need to go to a locksmith. I called 22 locksmiths. None make the keys. Two said they can't make the keys because Mercedes will not release the codes necessary for them to make them. So let me get this straight. Mercedes can't make them and they won't enable anyone else make them. These keys have been unavailable for almost a year. If you lose your key, tough luck. Your car is a large paper weight. Mercedes doesn't give a hoot. What moron is in charge of this at Mercedes? Whoever it is, they could care less about their loyal customers and should be fired immediately. I think I'll sell both cars and buy something else. Mercedes has lost me as a customer.

    7 people found this review helpful
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    Verified Reviewer
    Original review: June 9, 2018

    I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasn't covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, "MBUSA has canceled your warranty. Come pick up your car." So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky.

    Now, afraid to drive the car. I baby it every time I drive it. Of course that's no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. That's not the whole ugly story but I'm sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

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    2 people found this review helpful
    Verified Reviewer
    Original review: June 7, 2018

    First experience with Mercedes Roadside this week for a simple dead battery switch out was a cluster Got me hooked up with a 3rd party in Texas (I'm in Florida). Took 4 MB customer care agents to finally arrange for the local dealer to bring one 4 hours later. Unrelated, just called customer service for recommended tire options for my S550 as the Pirellis they put on lasted 10,000 miles. Took 10 minutes to get a connection to a ringing phone that nobody ever picked up. Should have stuck with Audi. Not impressed at all!!

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    Verified Reviewer
    Original review: May 30, 2018

    This is my first time owning a Mercedes and I must say, it has been thoroughly disappointing!! Here's my issues with the Manufacturer and the Car: This is a plug-in hybrid so I expect it to charge at any Charge Point locations available. My C350e DOES NOT charge at my work location - I have 8 Charge Point stations here, none of them work for my car!! The charging stations work for 15+ different models though with no issues - Nissan Leaf, Chevy Bolt, Volt, Prius, Ford, BMW i3, i8... The list goes on. But my Mercedes WOULD NOT charge here. And when I call Mercedes Customer Service they told me as long as it charges at home that's all they care about. The Charge Point stations is not their concern. I used to own a VW eGolf and I charged it at work for last 3 years without any issues.

    My primary reason for choosing the Mercedes C350e model was to receive the HOV lane sticker for it, Mercedes Pleasanton dealer told me they take care of DMV forms for it - this was great to hear. Exactly 2 months after the purchase of my car, I heard back from DMV that Mercedes has sent "outdated form" for the HOV lane sticker. Now I have lost 2 months time due to inefficient people working at the dealership!! The clock starts again now! Mercedes has an App for iPhone which can help with many functionalities of the car - called Mbrace. I wasn't able to link my car to my account for several days. Mercedes and Mbrace customer service kept blaming each other for the issues with the App - finally it got resolved when I had to take them on a conference call.

    In general I have noticed that Mercedes has silos within their customer service department - instead of providing solutions to customers they provide the "GO-TO" info and their phone numbers to me. This is very frustrating and I did not experience it with my other cars - VW, BMW, Toyota, Honda etc. Overall it's my first time owning a Mercedes and so far I am yet to receive 1 satisfying answer from their customer service department. I wish there was a way to return this car!! Do I have any options?

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    Verified Reviewer
    Original review: May 29, 2018

    Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wife's car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told "NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a "HALLLLO" no face to face contact.

    Impolite then I was reprimanded that I was early "YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. I'm not paying to have my tires put back on, "WELL YOU BETTER TALK TO ANOTHER STAFF". In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff "WHAT DO YOU WANT ME TO DO WITH YOUR TIRES".

    Now I'm asking, “Is this a joke”, for 15 minutes’ worth of work I'm there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff "YOU DON"T KEEP YOUR CAR VERY CLEAN DO YOU". Now we really get bazaar. MR STAFF says "YOU’RE CRITICIZING ME PERSONALLY". Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me "WHAT DO I DO FOR A LIVING". I expect an apology from senior Mercedes management. Completely unbelievable.

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    Verified Reviewer
    Original review: May 21, 2018

    Do not buy a Mercedes!!! I’ve owned them since 1990, in the past I’ve really loved these cars. I got great service from them and was always treated like a king by the dealer and Mercedes Benz Corp. I have been dealing with an issue since Nov 2017 with my S-Class. The dealer can’t seem to fix the issue and MBUSA is protecting the dealer. I will never buy another Mercedes. There are so many premium brands out there. Why would you want to spend money for poor treatment.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 12, 2018

    My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a 2011 Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor experience with one of the service advisor of this dealership.

    This is our story: We were traveling through Southern Oregon and were climbing one of the steep grades of I-5 heading into Grants Pass. Suddenly, we heard a loud “pop” and the Sprinter suddenly lost power. We were in the left lane and had to quickly try to get over. We barely missed getting rear ended by a car and then a big rig. It was terrifying. We managed to get off the Interstate near Hugo, Oregon. We didn’t know it at the time but the Sprinter’s computer deliberately put the van into “limp mode”. This means that the vehicle has a fraction of the power it normally has.

    When we found a safe place to park, we pulled over and contacted Mercedes Emergency Roadside Assistance. They told us that it would be 2 hours before a tow arrived to take the incapacitated van and us to the M-B Dealership in Medford. We called the M-B Dealership in Medford and let them know what was happening. While we were waiting for the tow, my husband accessed information on the internet and learned that this was likely to be an issue with the Sprinter's turbocharger connection to the engine. There seems to be a variety of ways that the turbocharger on this van fails. Some of these failures result in expensive maintenance issues BUT some of them make this van dangerous to drive.

    My husband told the M-B what he thought the issue might be with this van. Turns out that he was basically correct. We asked the Service Advisor to let us know what was happening with the repair as soon as she knew anything. Not ONCE did this Service Advisor contact us to tell us what was happening in the subsequent 2 days. We were fortunate enough to call and reach another Service Advisor who kindly told us that the problem WAS the connection between the Turbo and the Sprinter’s engine and that it would take about 4 hours to repair.

    I later called the Service Manager and tried to figure out if there was a reason why the Service Advisor never bothered to return our calls. Of course, the Service Manager never called me back. Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life threatening experience and the callous way the Service Advisor treated us that I would never buy a Mercedes vehicle and I will do what I can to warn anyone to stay away from the Sprinter van.

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    2 people found this review helpful
    Verified Reviewer
    Original review: May 9, 2018

    My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. We've had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, we'll look for the last year that MD made a diesel and buy one of those.

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    Verified Reviewer
    Original review: May 7, 2018

    I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

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    Verified Reviewer
    Original review: May 6, 2018

    My Mercedes SL 550 is an awesome bright red convertible with automatic roof! Beautiful with top up or down. Car always causes people to tell you what a beautiful car you have.

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    Verified Reviewer
    Original review: May 5, 2018

    I love my MERCEDES GLK. I was recently hit head on by a driver that crossed a double yellow line and totaled my car. The car saved my life, and I’ve purchased another just like it! Love the all wheel drive - it handles great on the ice and snow, and overall very smooth ride. Comfy, classy and durable! Highly recommend.

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    Verified Reviewer
    Original review: May 4, 2018

    My C300 Mercedes drives smoothly. It is good on gas using 1 gallon for 42 miles. It has seat warmers which are great during below 35 degrees. Tires every 2 years. Maintenance A once a year and oil change every 5,000 miles. The car has been great for the price I paid.

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    Verified Reviewer
    Original review: May 2, 2018

    Our first Sprinter 2500 full size was a 2012 from Ray Catena in Union that was back for repairs 4-6 times prior to having 20,000 miles for problems with the DEF fuel additive shutting down the engine and leaving me stranded and towed at one time. Please let's not talk about the service department, unbelievable! Terrible! They offered to change my oil and do a "Mandatory transmission flush" otherwise it would void my warranty totaling out to $500.00 for both and then tried to hand me a bill for almost $900.00 and told me that the oil filter is a lambswool oil filter. When I went to my local oil change business in Eatontown, I requested the lambswool oil filter and they wanted to know why I would want that when a Mobil 1 filter came out from the last oil change at Mercedes Benz in Union, NJ. We made the mistake of buying another one a 2016 2500 Sprinter full size from Contemporary Mercedes Benz.

    This one had the alignment knocked out at 15000 miles and chipped up the tires to where there was patches of rubber missing and I was told that they could do a complimentary alignment but I was stuck with the tires that still shake the steering wheel. The air conditioner has not worked since we bought the truck and we have been being told that there is a fix coming any month now, since October of 2017. We are now coming into a second summer with the air not working when it's over 75 degrees out and it is now May of 2018 and were told that they would offer us an extended warranty at no cost. MY QUESTION IS WHAT GOOD WOULD THAT WARRANTY DO IF THE CURRENT WARRANTY CAN'T FIX IT EITHER!!!! By the way we only have 23k on this new truck. I would have been better off buying a used vehicle off of a used car lot on the highway than a brand new vehicle from Mercedes Benz! What a joke.

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    5 people found this review helpful
    Verified Reviewer
    Original review: April 29, 2018

    2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

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    Verified Reviewer
    Original review: April 28, 2018

    Mercedes Benz cost more and the maintenance upkeep is expensive, but well worth it mostly. I've owned five Mercedes Benz and with exception of the very first one, a 1990 c-220. It was a 4 cylinder and couldn't get out of its own way. The c-class has come a long way now.

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    Mercedes-Benz Company Information

    Company Name:
    Mercedes Benz
    Website:
    www.mbusa.com

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