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Engine cylinder head blew just past 50k miles on my 2019 A220 4matic. Repair cost was $6200 pre-tax and they refused to help in covering this repair. I get it is past warranty, but if you built a faulty product for which you charge a premium I expect some level of brand integrity. The goal of the A class was to appeal to consumers like me to want to upgrade in the future. I will upgrade, to a Lexus. Do not buy this brand unless you have unlimited funds and time.
On April 27, 2023, while I was attempting to enter with my brand new Mercedes Benz to your service department I was hit by a motorized bicycle that impacted in both of my side doors as well as my rear mirror. Needless to said I was totally devastating. At that point I was directed to speak with Mr. Firsy ** from Silver Star Motors customer service repair. Mr. ** was absolutely receptive of my worries and in a highly professional manner he help me to start the repair process as well to navigate my claim with the insurance company. During the repair process, Mr. ** was always eager to address any concern that I had. Not only I want to thank Mr. ** for his assistance, but also emphasize that your organization should be proud to have an employee like Mr. ** that represent your company with such high standards.
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Filed a claim to rebuy back my 2021 mlb 250 because at 20K miles the cylinder blew. Explained to Mercedes that I didn't want to pay that kind of money for a car that has this huge problem so fast. I requested them to buy back so I can purchase another new one which would be safer. They denied my claim after 6 weeks but will not tell me why. My "Executive referral manager" Shawn 800-367-6372 ext ** refuses to tell me why and rudely says "you will get a letter in the mail". Pretty disappointing answer coming from a "manager" to a customer of 15 years. We decided to get rid of the junk car and stay away from Mercedes in the future. It's not so much about the car, it's about the service. Very poorly done MERCEDES.
Nightmare canceling warranty options, despite following instructions. Started since 4/29/23 at the dealership, ongoing runaround. Nobody seems to be in charge. First-time customer, I am not coming back.
I unlocked my new 2022 C300 and put my groceries on the passenger seat along with my purse (my key fob and cell phone inside and closed the door), I was locked out, 50 mins on hold for roadside assistance, no show.
Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she won't take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is **.
I called Mercedes-Benz on-call 24/7 breakdown assist to sort out two separate vehicles with battery problems. On two separate occasions they sent technicians to diagnose the problem. His diagnosis on both vehicles was that the battery is fine and he cannot send a breakdown to assist me. So I had to take the vehicles myself to the Mercedes-Benz branch where they discovered that the battery is indeed faulty wasting my time and resources. They did confirm it was a battery problem and ended up replacing it. What was the point of having the on call 24/7 breakdown service?
I have driven a MB since the mid 1980s. They have consistently gone downhill in quality, reliability and service since mid 2000s. I current own 2 of their “better” level vehicles (highest level E and GLE). I am DONE! Will not buy another one of their pathetic over priced worthless autos. You’ll get more from a Hyundai than these fools! Whoever is running MB… you have run it into the ground! Goodbye!!
I've been driving MB for nearly 30 years. While my favorite model was the R-Class which was sadly discontinued, my current and perhaps my last MB is the E450. It's a nice size and fits between the two cars I traded in for it, a GLS450 SUV and a E400 sedan. As I age, too many models are either too high or too low for me. My sister-in-law said after driving it, "It drives like butter". I thought it was an odd statement, but I understood she liked it better then her Audi. I have several physical issues and the 360 degree camera system overcomes them all. I still have not let the car park by itself as I refuse to read the 500 page manual to learn how. I can still park easily with the camera system assisting me.
I have only ever had my cars serviced by my dealer. I might be out of touch a bit, but service prices are a bit high in my opinion. I put on about 9000 miles a year and, it will be really hard to justify replacing it with an EV. And I am sure my driving patterns will no longer include long road trips to see the grandkids. But flying is such a hassle. It's unfortunate because the hands-free highway driving feature is actually enjoyable and fun.
I brought my 2017 GLE350 in as the rear brakes were metal to metal. First question is how does this happen when they are supposed to have sensors to tell me I need pads? Why did the rear brakes go out before the front one? So when I learned the estimate of the total cost I said I can get brakes done for less money. Of course I was told that if they found something wrong, the other place would not fix it under warranty. I was clearly thinking this would be covered as the sensor didn't work. Well, I was told I was wrong and they gave me a bill for $1210 for Rear brakes. That was with a $100 discount.
I went home and looked up the prices of the parts. They upcharged me for parts by $166.31. I was not having it. So I went back to show them on their own website the pricing of each part. They told me they can charge whatever they want as they are privately owned. I argued with them I should have been told I would be upcharged and that I should have the option of going to their website and purchasing the parts myself. Both men were Rude and I felt totally embarrassed as to how I was being spoken to.
As a woman walking in and being spoken to like that - they should be ashamed. The service Manager told me that was the way it was due to it being privately owned. I then said I would contact the BBB and he said go ahead! he then told me he would refund me $150 and I said it was $166.31. He said OK to that and then said, you are NOT welcome back here. Did he think I would go back there anyway? He was completely unprofessional and rude. I already changed one person's mind about going there for a car. It's not worth it. I feel MB likes to take advantage of their clients thinking we have money trees in the yard. They are a disgrace and treat clients horrible!! During this incident with me, there was a commotion out in the service area and they came back in stating a "Disgruntled employee" HMMMMMM....I wonder why....If they treat customers bad, I wonder how they treat their employees? I am literally SMH!!
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