Mercedes-Benz Reviews

In June 2023, I was happy to purchase a new GLE 450. After a couple days of driving, I noticed the interior frame separating from the "B" pillar. I could not believe that I overlooked such a glaring defect. What's worse, I could not believe the folks on the assembly line and the dealership missed the defect too. When I contacted the dealership, they immediately repaired the problem. However, I also tried to contact Mercedes-Benz by email to inform them of the problem with no success. The only way to email Mercedes-Benz is to send an email through their website, which I did. No one responded. I called the Mercedes-Benz customer service department and they rereferred me back to the dealer.

I purchased my dream car brand Mercedes Benz A220 2019 model in March 2020 from Henderson, Nevada. I was so happy and proud to be an owner of such a luxurious brand. Very soon my dream turned into a nightmare. Within 2 months, the engine check light was turned on. After several times of servicing by M.benz it was still popping up. But it didn't fix for 1 plus years. When I raised my concern with the Henderson dealers, they blamed me for the issue...ridiculous!! What a customer service!!! Then switched to Fletcher Jones, Las Vegas. They are better. But now faced another car problem.

About six months ago, I bought a Mercedes-Benz EQS 580. It has been in the shop for weeks. At least two full months with five events that were life-threatening. I pay $155,000 for it. Mercedes has escalated it to the executive level for the company to buy it back. The local dealer can’t help me. This car is damn dangerous in several different ways.

In 2020, I purchased a 2018 e-400 4matic Cabriolet, which was still covered by warranty at the time. Initially, the car ran smoothly and without any issues. However, approximately three months after the warranty expired, the convertible top stopped functioning properly. I had noticed that the strings used to retract the headliner were starting to fray, but I didn't pay much attention to it since the top still operated correctly. Unfortunately, as time went on, the situation worsened. About three months after the warranty expired, the actual strings (not cables) began snapping in half. Another six months passed, and I noticed that the top would no longer close all the way. Within four more months, it completely ceased to close at all.

Engine cylinder head blew just past 50k miles on my 2019 A220 4matic. Repair cost was $6200 pre-tax and they refused to help in covering this repair. I get it is past warranty, but if you built a faulty product for which you charge a premium I expect some level of brand integrity. The goal of the A class was to appeal to consumers like me to want to upgrade in the future. I will upgrade, to a Lexus. Do not buy this brand unless you have unlimited funds and time.

On April 27, 2023, while I was attempting to enter with my brand new Mercedes Benz to your service department I was hit by a motorized bicycle that impacted in both of my side doors as well as my rear mirror. Needless to said I was totally devastating. At that point I was directed to speak with Mr. Firsy ** from Silver Star Motors customer service repair. Mr. ** was absolutely receptive of my worries and in a highly professional manner he help me to start the repair process as well to navigate my claim with the insurance company. During the repair process, Mr. ** was always eager to address any concern that I had. Not only I want to thank Mr. ** for his assistance, but also emphasize that your organization should be proud to have an employee like Mr. ** that represent your company with such high standards.

Filed a claim to rebuy back my 2021 mlb 250 because at 20K miles the cylinder blew. Explained to Mercedes that I didn't want to pay that kind of money for a car that has this huge problem so fast. I requested them to buy back so I can purchase another new one which would be safer. They denied my claim after 6 weeks but will not tell me why. My "Executive referral manager" Shawn 800-367-6372 ext ** refuses to tell me why and rudely says "you will get a letter in the mail". Pretty disappointing answer coming from a "manager" to a customer of 15 years. We decided to get rid of the junk car and stay away from Mercedes in the future. It's not so much about the car, it's about the service. Very poorly done MERCEDES.

Nightmare canceling warranty options, despite following instructions. Started since 4/29/23 at the dealership, ongoing runaround. Nobody seems to be in charge. First-time customer, I am not coming back.

I unlocked my new 2022 C300 and put my groceries on the passenger seat along with my purse (my key fob and cell phone inside and closed the door), I was locked out, 50 mins on hold for roadside assistance, no show.

Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she won't take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is **.

I have driven a MB since the mid 1980s. They have consistently gone downhill in quality, reliability and service since mid 2000s. I current own 2 of their “better” level vehicles (highest level E and GLE). I am DONE! Will not buy another one of their pathetic over priced worthless autos. You’ll get more from a Hyundai than these fools! Whoever is running MB… you have run it into the ground! Goodbye!!

I've been driving MB for nearly 30 years. While my favorite model was the R-Class which was sadly discontinued, my current and perhaps my last MB is the E450. It's a nice size and fits between the two cars I traded in for it, a GLS450 SUV and a E400 sedan. As I age, too many models are either too high or too low for me. My sister-in-law said after driving it, "It drives like butter". I thought it was an odd statement, but I understood she liked it better then her Audi. I have several physical issues and the 360 degree camera system overcomes them all. I still have not let the car park by itself as I refuse to read the 500 page manual to learn how. I can still park easily with the camera system assisting me.

I brought my 2017 GLE350 in as the rear brakes were metal to metal. First question is how does this happen when they are supposed to have sensors to tell me I need pads? Why did the rear brakes go out before the front one? So when I learned the estimate of the total cost I said I can get brakes done for less money. Of course I was told that if they found something wrong, the other place would not fix it under warranty. I was clearly thinking this would be covered as the sensor didn't work. Well, I was told I was wrong and they gave me a bill for $1210 for Rear brakes. That was with a $100 discount.

If you are going to purchase or lease a Mercedes Benz, you better carry a tent in your trunk as their Roadside Assistance takes many hours and in some cases days to respond. This is not isolated but extremely common.

I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You wouldn’t cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments…I was treated like garbage. No one was nice, no one returned my calls no one gave a damn. Deplorable service…I could get more from a sleazy used car lot.

When I purchased my Mercedes EQS580 all electric vehicle a few weeks ago, I was ecstatic. I was told the first 30 minutes of charging are free. So I do the math, on the Mercedes website they tell you, "Cost of Ownership", about $540 a year less than a conventional vehicle. This is great. Let's go electric. Heck a bonus is Mercedes is paying for the charging, the first 30 minutes are free, did I say the first 30 minutes are FREE. Well for those purchasing electric, read the fine print, the very very non existing fine print. Maybe it's on a website that the sales associate sets up for you. Mercedes gives you a Mercedes Me Connect Charge Point RFID card reader. THis card will allow you to charge at Charge Point stations. The sales person will show you on your car computer where to go. Did the sales person tell me that I would pay a parking fee to sit in the spot to charge, NO.

My Mercedes was too dangerous to drive when it was 71,000 miles, and had completed 6 routine services. I wondered while my car was in the service why there wasn’t any mechanic or service advisor informing me about the rust problems until the brake lines and sub frame were rusted out and close to failure. During the period of my ownership, my car had several mechanical issues and was towed several times. You wouldn't expect that a prestigious car like Mercedes would have to go in and out of the service so often, especially since I always park my car in the garage and never get submerged in water. The last advice they gave me was sell it to the junkyard or commit insurance fraud. They told me that there wasn’t any customer service for me to complain about, instead they persuaded me to buy another Mercedes-Benzes!

My MB S550 with 76000 miles developed a "Check Engine" warning light. My local MB Dealership is quoting more than $11000 to fix the problem. Fault Code 1200 and 1208. No engine with 76000 miles should require a balance shaft, and exhaust cam repair requiring the engine to be removed from the vehicle.

My brand new Mercedes had <1000 kms on it and it dies at a set of traffic lights with the error 'Transmission Malfunction'. - Slip ring came loose in the transmission. Not great but failures like that happen in many products. It's now been 11 days without a vehicle and not even a loaner from their service department available. Very likely the last Mercedes I will purchase in my lifetime.

Within two months and driving less than 1200 miles I have had to take my 2013 Mercedes GL 450 to the service department to repair the same complaint that I initially brought the vehicle in for. The service department told me that all of the repairs would be resolved with a bill of 14,000.00 (for an engine leak and rear lift and suspension). I figured that since my car is paid off that I would charge the money on my credit card and pay it off within a year. Within three weeks and less that 1100 miles later, I brought the car back to the shop for the same issue that I initially brought it in for.

I have 2016 Mercedes GLA45 with 21000 miles. I drive the car less than 4000 miles a year. The funny thing is that as soon as the warranty expired last year, everything started to go wrong. Not even 2 months after expiration, the speed sensors in the back wheels went bad causing me to be stranded on the highway because the dashboard lights up like a Christmas tree and becomes dangerous to drive. Had it towed to the dealer where I was charged over $800 to replace the sensors. Keep in mind these sensors cost $23 each. MB dealers nowadays think they can charge whatever comes to mind leaving you with not too many options. Fast forward 6 months and this time the sensors from the front wheels failed. Leaving me stranded once again.

My father leased Benz GLE on 3 year term in March 2022. Sadly, he passed away in July. I returned the car to a local dealership instructed by Benz financial customer service on promise that the lease would be terminated without any penalties or further financial obligation. Two weeks later, I found out that the Benz will hold us responsible for the remainder of the lease term which is over 32 weeks remaining over $45,000 and the very car we turned has been on sale at the dealership for $65,000 exactly same price my father contracted in March.

The only way to remote start a Mercedes is with their app. This app spends more time down than any consumer facing app. They should rename this app to System Error. Mercedes used to be the brand of exceptional luxury and quality. This is the new Mercedes. The only part of this program that works without bugs is the billing. They don't miss a single month of drafting their 30 odd dollars and ensure that part of the app always works. Nothing else is reliable. Sadly this is the only way to use remote start too, so Mercedes is now basically the only car on the market with no remote start. Sadly their quality control had left Mercedes in the dust even falling behind even brands like Hyundai and Kia. Oh how the mighty have fallen.

Very very bad experience. I would suggest no one ever to buy this car. Super expensive. I'm only driver. Have little mileage on it since I'm stay at home mom. Still it made weird sound and they say wheel bearing is gone. No reasons why. Nothing explained that too. Only one side. Charged my 250 only to tell me this and 1400 for new wheel bearing. Mind you cost of wheel bearing 200 only so charging 1200+ for service still no sure. No explanation of anything. Nobody answers anything. Just say sorry and rip your pockets. I wish I could give less than one star but no option. NEVER NEVER EVER buy Mercedes.

I've had a subscription to Mercedes and me for 8 years and have spent $2,280 for the security and services it provides. I have no problems with the service. But last month I received a letter from Mercedes & me stating after December 2022 the service will no longer be available to 2014 MB models because they are converting to g5 and my 2014 MB is not compatible with G5. This is totally unacceptable and a flat out lie "If you're among the 86 percent of the population who are concerned that the recent rollouts of 5G networks will make your 4G equipment obsolete, there's no need to worry. 4G will still work on a 5G network, they just won't get 5G speed." So why is Mercedes Benz throwing their G4 customers under the bus? It's all about money forcing customers into a lesser grade service that doesn't offer the same level of service or options.

Leased a brand new 2020 AMG GTC Roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4(!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.

My Mercedes Sprinter is 6 months old. It has given me nothing but problems. I live in Florida. This vehicle has broken down twice for the same problem. I am currently in Utah. It has been in a Mercedes’ dealer for repair for over three weeks. No one is helpful or has a clue how to get a part to get the car on the road. The dealership nor anyone else can tell me when the broken part will be in stock. It is just about impossible to talk to someone at Mercedes customer service without being in hold for at least 40 minutes on hold if anyone answers at all. I get no timeline or satisfaction on when I can expect to get my vehicle working again.

My name is Tia, yesterday myself and a friend of mine went to the Benz dealership in hopes of purchasing a vehicle. She was more than interested in the above vehicle. We worked with salesperson Mike, and he was pleasant and knowledgeable. I was doing most of the talking because as you can see, I’m in the industry. My husband and I have purchased and serviced a few vehicles from and at the BMW dealership, so we have relationship with your dealership. We loved working with Jackson who referred my friend to Mike at Benz. After speaking with Mike, I asked if there was any wiggle room for negotiation on the selling price of the vehicle. He stated he’ll ask the manager. I told Mike, "Have the manager come over. Maybe I’ll be able to ask nicely."

I have had the car for a few months and I'm very unhappy with it. I was overcharged at Mercedes of Knoxville. I would not recommend this dealership. This car was misrepresented to me. I'm very unhappy with the voice activation. All these technological Innovations designed into the automobile have a number of problems them. I would not recommend the car to anybody. When the voice activation is so far behind what Google has to offer makes it difficult to use all of the built-in technology. You cannot get all the advantages of the technology that is built into the car. The service was awful and they're not able to understand the technology themselves. Overall the E450 is highly overrated and would not recommend to anybody.

I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John ** and Dmitri ** that they would handle the collection and transportation of my car two days later with the utmost professionalism.

Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue.

I bought a new GLE only to find that the 2022 premium plus models have had 45% of their options removed. This includes memory seats, electronic steering adjust, no sub-woofer and selling their cars with no public charging cables.

My car won't start, it's cold, and I have a dog in the car. Luckily, I'm not on the side of busy highway with semis roaring by. I simply cannot get connected to Roadside Assistance. I've been through 2 incompetent customer service reps trying to get one of them to contact Roadside Assistance for me. I'm on hold with the 3rd one so we'll see. One of the worst customer service experiences ever. Puts a serious dent in my customer loyalty. We consumers don't forget these experiences.

My Mercedes GLC 200 Car’s Steering is not in center of the seat (it is on left side from center of the seat). I am experiencing pain in my right shoulder and right upper arm while driving and after driving the car. So, I stopped using this car. It is essential that steering wheel should be on center of the driver seat.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!

Be careful buying Mercedes in Luxembourg. They have one of the worse services in the world. I was asking to fix speaker for 2 years, but they continue convincing me that everything is ok. And when warranty is expired they admitted that speaker should be changed. Be more assertive to avoid manipulations in this service. Almost no one is speaking English. Can easily forgot to call you about appointment.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

This car's performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheel's ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

I'm one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isn't covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”

While it is well known as STAR brand and top luxury, comparing MB product support (goodwill) is way bad compared to BMW and Audi. Audi provides up to 12 years power train goodwill. MB with an engine less than 100K with well maintained vehicle failed to offer reasonable consideration for their engine. Their Customer support offered me 1K sales incentive on new vehicle (I have a 86K value vehicle, 1K is 1.17% of the vehicle). I would say if Daimler knows about MBUSA and keep silent this is a big mistake.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told "Sorry we don't get the payoff checks. You should mail the check." Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. "We will, when we get the check." 10 times I told the guy, "You signed for the 4 days ago." Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

First off, I've always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say I'm utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. I'm currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, I've not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, I'm still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that I'd be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldn't be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didn't have satellite radio or a decent set of speakers or the option of navigation.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldn't have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

In 2018 I purchased a new 2018 E class sedan. It's mostly a great car. However when I purchased the car, it had live traffic feeds to the GPS system that showed where traffic is heavy (as one has on I-phones, Waze, etc.). This has proven to be a very useful part of the GPS system. The subscription for this service expired after three years, and I tried to renew it. After repeated phone calls to Embrace, I was informed that Mercedes no longer offers live traffic feeds on cars made before 2019.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... It's worth the read. :) Here's the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldn't turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.

I have owned and leased multiple vehicles with Mercedes for years; one, which is under warranty, is the subject of this complaint. The moonroof opened, and never closed; because it is still under warranty, I took it to our nearest Mercedes dealership for repairs. This was in November of 2020. Now in March of 2021, my vehicle sits, abandoned and without repairs in the same dealership. I’m being informed there is no E.T.A. for the PRODUCTION of the required part that has failed on the moonroof mechanism. To make matters worse, they can’t even force the door shut so that the interior of my vehicle isn’t subjected to the elements, or for me to be able to drive it until the part arrives.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k." This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

The finance rep called me on a vehicle that I no longer had to tell me that I owed state property tax on it for 2020. The amount was almost 8x what I ever paid one year that I had it which was crazy. I had the lease vehicle only 4 days in the year, 2020, that I turned it in then she said they would prorate it. The new cost was slightly higher than what I paid for one of the previous years. Of course during the call I was getting mad since the rep was obviously lying or incompetent. I pulled out all the previous year’s payments (2019, 2018) and receipts after I hung up on her then called back hoping to get another rep. I didn’t realize it was her and she didn’t realize it was me. I told her the brief situation about the taxes and cost in which she also said it didn’t sound right then she pulled up my account. She then realized I was the person she spoke to earlier and of course it was correct then.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment I've ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice?

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car.

I have 2015 mb s-550 (**). 54,000 mail now. I have two problem. At first front dashboard and rear self board the adhesive leather sheet is separated by external solar heat. Second is front driver side door hinge is noisy when opening and closing the door. The local dealer manager has already confirmed and quoted the Mercedes support MR. **. I made this wrong by the parts vendor. MR. **'s undercover warranty. The part is a car will use for lifetime if there is no accident. Sometimes, it may change color after 10 or 15, 20years of use. It does not occur in automobiles such as Japan, Korea, and it is not possible to question German technology. I am an expert in this parts manufacturing. Thank so much again.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say that's your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they don't stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine." This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. It's very disappointing that MBUSA & MBFS don't care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

I had a deal over the email with one of the salesmen but Ken ruined my deal because didn't like me negotiating on price. Super unprofessional and acting like a kid. I'm sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch

After making my way through Hondas, Volts, driving all kinds of rental and friends vehicles (yes even 750 BMW and Tesla), my heart will always belong to the CLS (comfort, luxury, sport AND beautiful interior / exterior). Whenever I drive our second car (VOLT) and change to the CLS it feels like Im switching from a tupperware to a tank. With ONE finger I can bend the Volts hood, but I can SIT on my CLS hood or open door (windows down) without anything bending out of shape (and I am 175 lbs). In a BBC auto test show they compared a Ferrari to the CLS and guess who won? The Mercedes.

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue I'm having with Mercedes is there is a tear in the leatherette seats in the driver's side. The car has only 89,000 km.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car won't even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there aren't any "open recalls." I have never seen such a thing! **

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benz's multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesn't check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LI'S and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

I have a Mercedes E350 and purchased MBrace for roadside assistance. I have unfortunately had to use it about 6 times diue to the low profile tires and NJ roads! One time I waited 4 hours on the side of a busy highway. Apparently they canceled my roadside assistance because when I called they asked if I was in a safe area and I said no so they said they would send police to put out flares or park behind me. The police never showed and why would they cancel my tire change to begin with??? The next time they said due to my location, they couldn't help me, after being cut off 4, yes, 4 times waiting on hold and having to call back!

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just don't offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

Good car but have had some unexpected issues with transmission. Found out that’s pretty common for Mercedes. Very disappointed. Haven’t fixed it yet. Thinking of selling the car after a year. The car is very good but transmission jerking is getting boring and nobody is giving me a solution. Sent it to different technicians and all gave me different diagnosis. Haven’t decided yet what to do with the car.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

I am not super happy about this car, it's quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesn't start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

Top notch German made car. Drives like a dream, very few mechanical issues and is truly luxurious inside. This car is both beautiful and functional. It’s got the traditional Mercedes look and classic feel that gives a nod to the past while driving you into the future.

The car is good but it doesn't have satellite radio...I had NO idea this feature wasn't there when I bought the car and it wasn't until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

Underpowered, expensive maintenance, heavy car so protective in an accident. Outdated dashboard. Smooth ride, slow to respond to accelerate, firm braking. High depreciation, comfortable interior and nice heated seats, auto seatbelts.

Perhaps the best description come from the dealers who have worked on my car: "Your car looks like new inside and out; your car drives like new; you don't need a new car"; and recently, "May we put our name plate on your car". Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

Mercedes S550 is one beautiful vehicle. I own three of them. I just fell in love with this vehicle the very first time I saw one. Great ride, one of the best I ever rode in! Quiet ride, to the point where you feel so comfortable you want to rest instead of driving this vehicle. Now there is a good side to anything and there is the other side! Someone once said if you have to ask the price you must not have the ability to afford the cost to make repairs! First order of business, vehicle warranty a MUST! You ended up selling your first child to keep it on the road. Average maintenance cost per year $2,000 to $3,500 even if you have a good warranty. Tires, tune up, head lights for starters. The ride, the looks, the style might be worth the price to you.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.