Mercedes-Benz Reviews

Mercedes Dealer repaired top roof A/C of my Sprinter 2500 (2015 Model), now rain water is coming in. It damaged lights inside. Dealer replaced front A/C fan unit, now its gas leaks. The paint from the top of roof started peeling off after 6 years. Now it is in bad shape. The Korean tires from factory were very bad. Vehicle used to become unstable beyond 60 miles/hour. Got better tires made by Cooper.

The Boerne, TX dealership has been great trying to fix manufacturing defects...My brand new 2024 GLE 450e has been in service for 37 days out of 56 days of ownership with check engine light and charger not connected indicators coming on. I have opened 2 cases with Mercedes Exec team and still waiting on a resolution. The Texas lemon law has already kicked in since it over 30 days with 3 service dropoffs since 7/31/2024. I also have a GLC 300 for 6 years and have never had issues with it. Hello Mercedes..!!

After being a loyal Mercedes-Benz customer for over 10 years, I’ve never been more disappointed than with my purchase of the 2024 Mercedes-Benz GLE 350. The car arrived with shockingly low-quality standards. The rear bumper wasn’t fully attached, and I had to take it in for service within the first week to have it reassembled. The right-wing was also loose, and the air noise inside the car was incredibly annoying. I never imagined Mercedes-Benz would allow their quality to decline so drastically.

Hello everyone, I would like to strongly urge you not to buy a Mercedes if you value your life. Please save yourself from the nightmare experience I have undergone for the past several months. I purchased a brand new GLE450 in 2023. As of now, it has 5000 miles (approx.) after 18 months. At around 2000 miles, a problem began and there have since been approximately 6 instances (and becoming more frequent!) that the car has displayed a “Malfunction” message and the engine has shut off while the vehicle is in motion, one of which occurred while in busy Los Angeles traffic.

A option for running boards was offered so we choose them for safety. Running boards on GLE 450 E4 are dangerous. They are too narrow to place a good stance with your foot. Constantly hitting our leg or head trying to get around the boards. It will be very difficult once the snow falls. Have to slide out of the vehicle to avoid slipping off the board. We want them removed because of the hazard and inconvenience. Unfortunately it will cost us 10 times more than the cost to have them removed. We have been told it is our fault that we ordered them. I am unable to continue giving rides to elderly because they can’t get into the vehicle. We don’t understand why they would use such obtrusive non functioning option on this high end vehicle. We are reminded each time we get in and out what a huge mistake choosing Mercedes. Dealer and Mercedes have not been helpful and suggested we trade in which will result in a huge loss for us.

Unlike other car manufacturers, Mercedes' standard factory warranty is only 2 years. That is what you accept when buying a Mercedes so OK. My GLE 450 is 4.5 years old and has always been serviced by the dealer, yet the engine cable beam has melted because it was not designed robustly enough to handle the electronic's demand. It is surprising that a 'renowned brand' like Mercedes does not acknowledge a potential design flaw in the wiring (the dealer did), which, according to the same dealer, could have even caused a fire, and instead places the responsibility on the owner. In a discussion with Mercedes, the following reply from me was mailed because they didn't want to take responsibility:

Since March 2024, I have been going back and forth between Dallas Parkplace and Walmart. I took my car to Walmart to do an oil change and yes they did an incomplete job. The manager filed a claim and the claim adjuster asked me to get diagnostic scan and I scheduled one with Parkplace. Instead of Parkplace doing the scan they changed my oil because they said the oil filter wasn’t installed properly and that was the reason for the oil overflow. Walmart denied my claim because they’re saying Parkplace tampered with evidence

I have never been so disappointed with a dealership or brand in all the years of me purchasing NEW vehicles. In May 2023, I purchased a brand new 2023 GLC Coupe from Mercedes of Lafayette. After driving back to Baton Rouge I made a phone call to Jarek, the salesman and advised him that there was a bubble or rip in the console that seemed as if it had the "potential to get worse over time!" I was informed that it was no issue and I can bring the vehicle back when I had time. I took photos of the damage just in case. Within the first week I suppose, I felt a ripple on the back of the steering wheel, took pics again and informed Jarec when we spoke again about some cups he ordered for us.

Bought new 2023 EQE and started getting a warning msg within a month of purchase "Emergency Brake System Inoperable". 8 services and 10 weeks with my vehicle in the shop and it still isn't fixed. Put a claim in to Mercedes, they offered nothing. Hired a Lemon Lawyer, they got nothing. Do not buy a Mercedes because they clearly do not care about their customers safety.

Before buying your Mercedes, strongly consider the nuances of their customer relations. Maintenance on a 2017 CLS 63SAMG is extremely high. We paid thousands of dollars a year to keep them maintained. Mine only has 74,000 miles on it and I take it to get serviced every six months. Randomly, one of my coolant hoses disconnected from itself Shortly after its regular maintenance and service, causing my engine to overheat and fry with no explanation.

I have been driving Mercedes Benz for 42 years. My first call to Mercedes roadside service was on May 7th 2024. When they towed my car they knocked my front bumper off. Scratched my spoiler in several places. And dented my front fender. From May 7th to June 30th is how long it took to reconcile with me. I would never call for help from them again. It was one lie after another with them. I am now driving a Rolls Royce instead of a Benz and will never buy another Benz after what I went through.

Bad Experience. Just bought My Benz GLB 250 4Matic 2023 model in February 2024 and command screen is blank now in June 2024. Cruise control is automatically going inoperative while driving the car for long route. I don't expect this from Mercedes Benz brand new car.

This is very disappointing after spending so much money for this s560 the dashboard leather is coming up. Mercedes needs to do much better with their building of cars, this is a 100 thousand-dollar car and something so simple was not done right. This doesn't speak quality to me... I'm very disappointed and embarrassed right now and it also doesn't help me with wanting to get the s580.

I hesitantly took my brand new 2022 GLC 300 to this dealership. I wish I never looked this way. My vehicle was running excellent before all of this. There was a recall so I took it in. After they fixed the recall I’ve had nothing but problems. The car has been back and forth in the shop over 5 times. Every time I’m told it’s fixed. I was told about the buyback program. Went through the process and was denied for not continuing to take the vehicle to the shop (straight up LIE!) I called corporate and my rep told me he knows I was taking it in and told me to speak with management at the dealership because they have a relationship with the decision makers. I talked to management and was so frustrated because my car continues to not drive properly. It was stalling, gas wouldn’t register, loud engine. With my vehicle being at the dealership so many times you would think they would go above and beyond for me.

I had a terrible experience with my recently purchased 2024 G63, which cost over 200K. The engine light appeared just one week after buying it from the dealership, and since then, the car has been in the shop four times, more than the time I have actually owned it. It is now classified as a lemon. My lawyer informed me that Mercedes will buy back the car, cover my monthly payments, and refund my down payment. As the customer, I am the only one affected by this. It's unbelievable considering I have owned many lesser quality cars without any issues.

I purchased my 2017 Mercedes Benz S550 Cabriolet in July 2021 with only 17,000 miles. In 2023, I noticed that the leather of the upper dash pad was beginning to shrink and pull away from the windshield!!!! I contacted Mercedes Benz USA due to the fact this appeared to be a defect and not a warranty issue. I was advised to schedule an appointment with an Authorized Mercedes Benz Dealer to have the dash pad inspected. I was also given a case number. I contacted a local Mercedes Benz Dealership and scheduled an inspection. I was given a loaner vehicle and within a few days, the inspection was completed. I contacted Mercedes Benz and informed the representative that the inspection was completed and was told that after obtaining the report from the dealership, I would hear from a representative in 48 hours.

This is my 2nd Mercedes. This time around has been the worst repair experience I've ever had. I got this van at 11k miles & from the start, I've had issues with many indicators popping up on the dash. I went to Mercedes in Dothan AL, only to be told that they didn't know how to handle it & that they needed to do research. Once I came back, they informed me that they replaced the seat belt, which caused the airbag indicator. They also replaced the switch to the passenger window, which wasn't working. They said the collision assist was popping up because I was driving for extended periods of time without another vehicle beside me.

I purchased a very nice, 2020 small subcompact SUV Mercedes 2020 just to run around our town of 70K. I have a Lexus RX 350 that I drive for any extensive trips and I thought the GLA 250 would be great for driving to and from work and general running around town. Just after the warranty expired at 39K my oil pump went out and needed replacing at a cost of 2400 dollars. Fortunately, the local dealership felt badly and covered 50% of the cost and for that I am grateful. (Mercedes Benz of Bowling Green, KY)

I bought a 2018 Metris Mercedes Benz. It has been not so reliable to me There has been a recall but it is not approved? The whole chassis is wobbly. It is shaken and feels like it might fall apart at any minute to me. I don’t drive on a freeway. I took it in but they will not honor the recall. It is as of yet not activated. And the tires wouldn’t be honored unless they are the originals. How long did they think I could drive on those tires especially with the problems I am experiencing. This is a catch twenty two far and below the standards that I remember MBUSA having. I am sure truly disappointed.

I was so pleased with my communications and the efforts put forth by Mercedes of Northern Arizona that I drove 150 miles (instead of 12 to the nearest dealer) to purchase a vehicle. All papers and the car were ready when I arrived. Everything went smoothly and I was helped in setting up preferences in the vehicle. I was disappointed with the Mercedes brand for not having road sign/ speed limit notifications installed on the car's navigation system and with the sales force for not disclosing this fact. My trade (2020 GLE350 was so equipped). I discovered this on the drive home. I will purchase this "app" for $300.00 because it is important to have. This "app" is included standard on cars brands that are 1/2 the price. This practice is akin to a hotel adding a surcharge for bedsheets in additions to all other hidden charges.

I was a Mercedes owner for a number of years. I bought my last goo Mercedes back in 1982, had it for 10 years with 240,000, That card did not owe me a dime. Bought a 1992 Mercedes, even after the technician who had service the 82 of 8 years, urge me not to as Mercedes's quality had hit rock bottom. Should have listened. The short period of time that I owned it, it was nothing but trouble. Right after the car went off of warranty, I had problems until the car warmed up. The service department said that the timing chain had stretched beyond the capability of tensioner to take up the slack. That initiate my 3rd letter to 2 President of MBA. The dealer had been trying to work with me on the issues, but after the 3rd letter, I got a call from the Service Manager saying that if I wrote 1 more letter MBA would no longer offer any help. If this was their smug attitude, I was finished with them. Sold the car and got a very highly rated car.

Object: new Mercedes-Benz GLE 350 4MATIC SUV 2023. Purchase on February 03, 2023, (paid over $ 100,000) the vehicle is a lemon since day one, in 16 months I have been in and out of their garage over 30 times (at different dealers to resolve the problems). I pleaded to replace the vehicle then, they insisted to repair the car instead of replacing it. While all of this time I’m going back and forth.

Zero stars is still too good for this company. The experience I have had with the brand new vehicle I bought from Carriage House of New London CT, has been excruciating. 9 month old car had been in their shop for 6 weeks and it took that long for them to figure out the issue. They took that car apart every which way from Sunday and put it back I don’t even know how many times, and now they want me to take the car back and everything is ok? Everything is not ok. I am working with Mercedes USA in an attempt to get my money back because how can a brand new car be in the shop for 6 weeks. Merc USA is the abject worst customer service experience experience I have ever had. The only good experience I had was buying the thing and that HAD to be good because how else do they get you to buy an overpriced car.

We bought a 2023 GLC 300 brand new for our 18 year old daughter to take to college. We have owned the car for 10 months. Last week the car went into limp mode and made a horrible noise coming from the rear end. Roadside assistance towed it to the local dealership in Northwest Arkansas. Mercedes told me that they captured the codes, however Mercedes Engineering doesn't have a fix for it yet. Apparently this is the first time it has happened. I was told to come pick the car back up and that it should be safe to drive and once the software update was sent they would call us back to "FIX" the car.

The quality and service doesn't live up to its brand name. Purchased brand new SUV. Defect windshield wipe/arm, chatter, skip and unsmooth. Went to different MB dealers for fix many times in the last 20 months. Performance varied after each fix but issue remains. Contacted its customer service for resolution and they rejected doing anything about it. We got stuck with it. Lesson learned to go with a reputable company that provides good customer service, especially when dealing with defects.

After 8 years, and ownership of three Mercedes 450GLS models, I feel obligated to finally write a review of Mercedes cars. The first NEW GLS was a nightmare, completely unreliable, got stuck on the road twice and was in to Service a dozen times for repairs, some in-warranty, some not. Traded that car for a another NEW GLS thinking perhaps that car was an anomaly. The second car had to be Serviced 7 times for problems that were electric in nature, and replacing cracked leather seating (after one year).

The battery on my brand new SL63 has been replaced twice, dealership admitted it was a problem. I have called Mercedes USA and set up a complaint. They promised a call back. Left SEVEN messages, never got call back! Please, do not buy MB!!!

12/5/2023 I dropped my 2021 GLC 300 AMG off at Cherry Hill NJ service dept due to a leak in the panoramic glass top and haven’t seen my SUV since. They have tried 9 time and even took the windshield out because they said it wasn’t sealed properly. I have called Mercedes Benz USA 5 times for help or a buyback or replacement. They were quick to get back to say my vehicle doesn’t meet the criteria. I have spoken with the service manager 2/16/2024 and he said he also spoke with them for a solution and they know it’s a manufacture defect also but that’s what’s the warrantee is for to fix it. They said they think they may have fixed it and will let me know this week but I hear that every week when I text them and never hear back unless I text them. So far they have ripped the glass top out and resealed 8 times and the headliner 2 times and then the windshield because MB USA has no solutions.

Eqs450 won’t hook up and charge at Electrify America or EVgo charging stations spent 3 hours on phone with electrify America and Mercedes me connect and another 30 minutes today. MBUSA said they would call back yesterday and didn’t. Suppose to call tomorrow. We will see. Car can only be charged on private charger so much for first two years free.

The warranty on a 2020 GLA-250 expired after 3 yrs. Car has 8700 miles. At 3 years and 2 months: Message on screen "cannot put car in reverse". Took it to the dealer. Needed major work in the automatic transmission. Cost to repair $4,700 plus tax. Cost to replace the transmission fluid $77.76 per QUART. Cost of similar at an auto supply store: About $10-15 per quart. I called MB USA Corporate. They "graciously" agreed to reimburse me $150. Dealership (part of Autonation) said they would contact their reps at MB USA. So far, no response. I have owned multiple cars since 1970 (mostly Toyota and Honda). I have not paid $4,700 in TOTAL for mechanical repairs since 1970.

I leased a car from Mercedes with the plan to purchase the car at the end of the lease. I liked the car, it was nice, safe and reliable. When I was getting towards the end of the lease, which I leased w 2000 miles on it I found out the car was is a moderate damage accident that required the car to be towed. I was not informed of this by the dealership, it was in an Experian and Carfax report. When I talked to my sales associate who spoke w the sales manager I was informed the car was in an accident and their service department fixed it prior to me obtaining the lease. This information was not disclosed at the time of the lease. I would have never leased that car if I was given that information.

Pre-ordered a "custom built" midsize SUV from Mercedes' dealer and just got the car 2 weeks ago and already regraded. First, their dealershipS ARE very dishonest, ordering 2 wheel drive but the car was built as 4 wheel drive but the dealership did not mention it after I drove the car home and one of my neighbors pointed out that I said I ordered a 2 wheel drive but my car is All wheel drive. So I called the sales person and he said there's nothing they can do even if they made mistakes.

I have had a wonderful experience at the Morristown NJ dealership (both sales and service) so it is shocking to me to receive such poor service from customer service.

I leased my Mercedes GLC300 a few years ago from the Mercedes dealership in Barrington, IL and have had my vehicle not start and leave me stranded multiple times during winter months. The first time I had to have my car towed in was only 4 months after I started this lease. Each time this has happened my vehicle has been in the shop for at least a month at a time. I've had multiple things changed and hopefully, after my car in the shop all 3 years I've had it so far, they've figured out the problem.

I bought a 2021 S580 and have spent an exuberant amount of time in the service department with health and safety issues. I have tried to resolve the issue at the dealer (Fletcher Jones) and Corporate levels to no avail. I would like a replacement vehicle due to my safety concerns of the current vehicle. They are ultimately just ignoring my calls or failing to call back as promised. The accident assist activates at will, parts literally fall of in my hand, gas fumes in the cabin, seat motor brakes, seat belt replacement, window guards broken, etc. the list goes on and on.

7 months ago I took a step up to purchasing a luxury vehicle. What a mistake choosing Mercedes. The car had what appeared to be a minor electrical/computer problem on adjustment of driver seat upon entry and exit. I first left my car for service to correct the problem after waiting 3 weeks for an appointment. When I drove home and restarted the car later in the day I was shocked to be experiencing the same problem. I called to complain and had to schedule a new appointment.

My wife's 2014 MB c250 left my wife stranded due to a steering wheel lock failure. It failed in the unlocked position. When this happens, the vehicle is completely disabled and needs to be towed to an MB-authorized service center. The shop then makes a diagnosis and orders and installs the new part. Now comes the crazy and disappointing part, waiting 6 weeks so far, for the Orange Key to program the new part. So after the repair was made and the dealer has sent copies of your ID, vehicle VIN number and registration to MBUSA you wait for a special programming key (called the Orange Key) to get the new part to work. They will tell you upfront that the Orange Key is on national back order with no ETA for this part.

We dropped our car off at Mercedes-Benz of Collierville (TN) for a diagnostic and when we picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a tow truck for the incident, but never provided proof of anything. Service Manager, Chandler Matthews, was aggressive, rude and unprofessional. They finally agreed to fix it and assumed liability. Then they did the sloppiest job possible, the side turn signal light is still missing, paint is still bad, trim is torn up (they didn't even attempt to replace that).

In June 2023, I was happy to purchase a new GLE 450. After a couple days of driving, I noticed the interior frame separating from the "B" pillar. I could not believe that I overlooked such a glaring defect. What's worse, I could not believe the folks on the assembly line and the dealership missed the defect too. When I contacted the dealership, they immediately repaired the problem. However, I also tried to contact Mercedes-Benz by email to inform them of the problem with no success. The only way to email Mercedes-Benz is to send an email through their website, which I did. No one responded. I called the Mercedes-Benz customer service department and they rereferred me back to the dealer.

I purchased my dream car brand Mercedes Benz A220 2019 model in March 2020 from Henderson, Nevada. I was so happy and proud to be an owner of such a luxurious brand. Very soon my dream turned into a nightmare. Within 2 months, the engine check light was turned on. After several times of servicing by M.benz it was still popping up. But it didn't fix for 1 plus years. When I raised my concern with the Henderson dealers, they blamed me for the issue...ridiculous!! What a customer service!!! Then switched to Fletcher Jones, Las Vegas. They are better. But now faced another car problem.

About six months ago, I bought a Mercedes-Benz EQS 580. It has been in the shop for weeks. At least two full months with five events that were life-threatening. I pay $155,000 for it. Mercedes has escalated it to the executive level for the company to buy it back. The local dealer can’t help me. This car is damn dangerous in several different ways.

In 2020, I purchased a 2018 e-400 4matic Cabriolet, which was still covered by warranty at the time. Initially, the car ran smoothly and without any issues. However, approximately three months after the warranty expired, the convertible top stopped functioning properly. I had noticed that the strings used to retract the headliner were starting to fray, but I didn't pay much attention to it since the top still operated correctly. Unfortunately, as time went on, the situation worsened. About three months after the warranty expired, the actual strings (not cables) began snapping in half. Another six months passed, and I noticed that the top would no longer close all the way. Within four more months, it completely ceased to close at all.

Engine cylinder head blew just past 50k miles on my 2019 A220 4matic. Repair cost was $6200 pre-tax and they refused to help in covering this repair. I get it is past warranty, but if you built a faulty product for which you charge a premium I expect some level of brand integrity. The goal of the A class was to appeal to consumers like me to want to upgrade in the future. I will upgrade, to a Lexus. Do not buy this brand unless you have unlimited funds and time.

On April 27, 2023, while I was attempting to enter with my brand new Mercedes Benz to your service department I was hit by a motorized bicycle that impacted in both of my side doors as well as my rear mirror. Needless to said I was totally devastating. At that point I was directed to speak with Mr. Firsy ** from Silver Star Motors customer service repair. Mr. ** was absolutely receptive of my worries and in a highly professional manner he help me to start the repair process as well to navigate my claim with the insurance company. During the repair process, Mr. ** was always eager to address any concern that I had. Not only I want to thank Mr. ** for his assistance, but also emphasize that your organization should be proud to have an employee like Mr. ** that represent your company with such high standards.

Filed a claim to rebuy back my 2021 mlb 250 because at 20K miles the cylinder blew. Explained to Mercedes that I didn't want to pay that kind of money for a car that has this huge problem so fast. I requested them to buy back so I can purchase another new one which would be safer. They denied my claim after 6 weeks but will not tell me why. My "Executive referral manager" Shawn 800-367-6372 ext ** refuses to tell me why and rudely says "you will get a letter in the mail". Pretty disappointing answer coming from a "manager" to a customer of 15 years. We decided to get rid of the junk car and stay away from Mercedes in the future. It's not so much about the car, it's about the service. Very poorly done MERCEDES.

Nightmare canceling warranty options, despite following instructions. Started since 4/29/23 at the dealership, ongoing runaround. Nobody seems to be in charge. First-time customer, I am not coming back.

I unlocked my new 2022 C300 and put my groceries on the passenger seat along with my purse (my key fob and cell phone inside and closed the door), I was locked out, 50 mins on hold for roadside assistance, no show.

Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she won't take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is **.

I have driven a MB since the mid 1980s. They have consistently gone downhill in quality, reliability and service since mid 2000s. I current own 2 of their “better” level vehicles (highest level E and GLE). I am DONE! Will not buy another one of their pathetic over priced worthless autos. You’ll get more from a Hyundai than these fools! Whoever is running MB… you have run it into the ground! Goodbye!!

I've been driving MB for nearly 30 years. While my favorite model was the R-Class which was sadly discontinued, my current and perhaps my last MB is the E450. It's a nice size and fits between the two cars I traded in for it, a GLS450 SUV and a E400 sedan. As I age, too many models are either too high or too low for me. My sister-in-law said after driving it, "It drives like butter". I thought it was an odd statement, but I understood she liked it better then her Audi. I have several physical issues and the 360 degree camera system overcomes them all. I still have not let the car park by itself as I refuse to read the 500 page manual to learn how. I can still park easily with the camera system assisting me.

I brought my 2017 GLE350 in as the rear brakes were metal to metal. First question is how does this happen when they are supposed to have sensors to tell me I need pads? Why did the rear brakes go out before the front one? So when I learned the estimate of the total cost I said I can get brakes done for less money. Of course I was told that if they found something wrong, the other place would not fix it under warranty. I was clearly thinking this would be covered as the sensor didn't work. Well, I was told I was wrong and they gave me a bill for $1210 for Rear brakes. That was with a $100 discount.

If you are going to purchase or lease a Mercedes Benz, you better carry a tent in your trunk as their Roadside Assistance takes many hours and in some cases days to respond. This is not isolated but extremely common.

I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You wouldn’t cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments…I was treated like garbage. No one was nice, no one returned my calls no one gave a damn. Deplorable service…I could get more from a sleazy used car lot.

When I purchased my Mercedes EQS580 all electric vehicle a few weeks ago, I was ecstatic. I was told the first 30 minutes of charging are free. So I do the math, on the Mercedes website they tell you, "Cost of Ownership", about $540 a year less than a conventional vehicle. This is great. Let's go electric. Heck a bonus is Mercedes is paying for the charging, the first 30 minutes are free, did I say the first 30 minutes are FREE. Well for those purchasing electric, read the fine print, the very very non existing fine print. Maybe it's on a website that the sales associate sets up for you. Mercedes gives you a Mercedes Me Connect Charge Point RFID card reader. THis card will allow you to charge at Charge Point stations. The sales person will show you on your car computer where to go. Did the sales person tell me that I would pay a parking fee to sit in the spot to charge, NO.

My Mercedes was too dangerous to drive when it was 71,000 miles, and had completed 6 routine services. I wondered while my car was in the service why there wasn’t any mechanic or service advisor informing me about the rust problems until the brake lines and sub frame were rusted out and close to failure. During the period of my ownership, my car had several mechanical issues and was towed several times. You wouldn't expect that a prestigious car like Mercedes would have to go in and out of the service so often, especially since I always park my car in the garage and never get submerged in water. The last advice they gave me was sell it to the junkyard or commit insurance fraud. They told me that there wasn’t any customer service for me to complain about, instead they persuaded me to buy another Mercedes-Benzes!

My MB S550 with 76000 miles developed a "Check Engine" warning light. My local MB Dealership is quoting more than $11000 to fix the problem. Fault Code 1200 and 1208. No engine with 76000 miles should require a balance shaft, and exhaust cam repair requiring the engine to be removed from the vehicle.

My brand new Mercedes had <1000 kms on it and it dies at a set of traffic lights with the error 'Transmission Malfunction'. - Slip ring came loose in the transmission. Not great but failures like that happen in many products. It's now been 11 days without a vehicle and not even a loaner from their service department available. Very likely the last Mercedes I will purchase in my lifetime.

Within two months and driving less than 1200 miles I have had to take my 2013 Mercedes GL 450 to the service department to repair the same complaint that I initially brought the vehicle in for. The service department told me that all of the repairs would be resolved with a bill of 14,000.00 (for an engine leak and rear lift and suspension). I figured that since my car is paid off that I would charge the money on my credit card and pay it off within a year. Within three weeks and less that 1100 miles later, I brought the car back to the shop for the same issue that I initially brought it in for.

I have 2016 Mercedes GLA45 with 21000 miles. I drive the car less than 4000 miles a year. The funny thing is that as soon as the warranty expired last year, everything started to go wrong. Not even 2 months after expiration, the speed sensors in the back wheels went bad causing me to be stranded on the highway because the dashboard lights up like a Christmas tree and becomes dangerous to drive. Had it towed to the dealer where I was charged over $800 to replace the sensors. Keep in mind these sensors cost $23 each. MB dealers nowadays think they can charge whatever comes to mind leaving you with not too many options. Fast forward 6 months and this time the sensors from the front wheels failed. Leaving me stranded once again.

My father leased Benz GLE on 3 year term in March 2022. Sadly, he passed away in July. I returned the car to a local dealership instructed by Benz financial customer service on promise that the lease would be terminated without any penalties or further financial obligation. Two weeks later, I found out that the Benz will hold us responsible for the remainder of the lease term which is over 32 weeks remaining over $45,000 and the very car we turned has been on sale at the dealership for $65,000 exactly same price my father contracted in March.

The only way to remote start a Mercedes is with their app. This app spends more time down than any consumer facing app. They should rename this app to System Error. Mercedes used to be the brand of exceptional luxury and quality. This is the new Mercedes. The only part of this program that works without bugs is the billing. They don't miss a single month of drafting their 30 odd dollars and ensure that part of the app always works. Nothing else is reliable. Sadly this is the only way to use remote start too, so Mercedes is now basically the only car on the market with no remote start. Sadly their quality control had left Mercedes in the dust even falling behind even brands like Hyundai and Kia. Oh how the mighty have fallen.

Very very bad experience. I would suggest no one ever to buy this car. Super expensive. I'm only driver. Have little mileage on it since I'm stay at home mom. Still it made weird sound and they say wheel bearing is gone. No reasons why. Nothing explained that too. Only one side. Charged my 250 only to tell me this and 1400 for new wheel bearing. Mind you cost of wheel bearing 200 only so charging 1200+ for service still no sure. No explanation of anything. Nobody answers anything. Just say sorry and rip your pockets. I wish I could give less than one star but no option. NEVER NEVER EVER buy Mercedes.

I've had a subscription to Mercedes and me for 8 years and have spent $2,280 for the security and services it provides. I have no problems with the service. But last month I received a letter from Mercedes & me stating after December 2022 the service will no longer be available to 2014 MB models because they are converting to g5 and my 2014 MB is not compatible with G5. This is totally unacceptable and a flat out lie "If you're among the 86 percent of the population who are concerned that the recent rollouts of 5G networks will make your 4G equipment obsolete, there's no need to worry. 4G will still work on a 5G network, they just won't get 5G speed." So why is Mercedes Benz throwing their G4 customers under the bus? It's all about money forcing customers into a lesser grade service that doesn't offer the same level of service or options.

Leased a brand new 2020 AMG GTC Roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4(!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.

My Mercedes Sprinter is 6 months old. It has given me nothing but problems. I live in Florida. This vehicle has broken down twice for the same problem. I am currently in Utah. It has been in a Mercedes’ dealer for repair for over three weeks. No one is helpful or has a clue how to get a part to get the car on the road. The dealership nor anyone else can tell me when the broken part will be in stock. It is just about impossible to talk to someone at Mercedes customer service without being in hold for at least 40 minutes on hold if anyone answers at all. I get no timeline or satisfaction on when I can expect to get my vehicle working again.

My name is Tia, yesterday myself and a friend of mine went to the Benz dealership in hopes of purchasing a vehicle. She was more than interested in the above vehicle. We worked with salesperson Mike, and he was pleasant and knowledgeable. I was doing most of the talking because as you can see, I’m in the industry. My husband and I have purchased and serviced a few vehicles from and at the BMW dealership, so we have relationship with your dealership. We loved working with Jackson who referred my friend to Mike at Benz. After speaking with Mike, I asked if there was any wiggle room for negotiation on the selling price of the vehicle. He stated he’ll ask the manager. I told Mike, "Have the manager come over. Maybe I’ll be able to ask nicely."

I have had the car for a few months and I'm very unhappy with it. I was overcharged at Mercedes of Knoxville. I would not recommend this dealership. This car was misrepresented to me. I'm very unhappy with the voice activation. All these technological Innovations designed into the automobile have a number of problems them. I would not recommend the car to anybody. When the voice activation is so far behind what Google has to offer makes it difficult to use all of the built-in technology. You cannot get all the advantages of the technology that is built into the car. The service was awful and they're not able to understand the technology themselves. Overall the E450 is highly overrated and would not recommend to anybody.

I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John ** and Dmitri ** that they would handle the collection and transportation of my car two days later with the utmost professionalism.

Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue.

I bought a new GLE only to find that the 2022 premium plus models have had 45% of their options removed. This includes memory seats, electronic steering adjust, no sub-woofer and selling their cars with no public charging cables.

My car won't start, it's cold, and I have a dog in the car. Luckily, I'm not on the side of busy highway with semis roaring by. I simply cannot get connected to Roadside Assistance. I've been through 2 incompetent customer service reps trying to get one of them to contact Roadside Assistance for me. I'm on hold with the 3rd one so we'll see. One of the worst customer service experiences ever. Puts a serious dent in my customer loyalty. We consumers don't forget these experiences.

My Mercedes GLC 200 Car’s Steering is not in center of the seat (it is on left side from center of the seat). I am experiencing pain in my right shoulder and right upper arm while driving and after driving the car. So, I stopped using this car. It is essential that steering wheel should be on center of the driver seat.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!

Be careful buying Mercedes in Luxembourg. They have one of the worse services in the world. I was asking to fix speaker for 2 years, but they continue convincing me that everything is ok. And when warranty is expired they admitted that speaker should be changed. Be more assertive to avoid manipulations in this service. Almost no one is speaking English. Can easily forgot to call you about appointment.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

This car's performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheel's ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

I'm one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isn't covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”

While it is well known as STAR brand and top luxury, comparing MB product support (goodwill) is way bad compared to BMW and Audi. Audi provides up to 12 years power train goodwill. MB with an engine less than 100K with well maintained vehicle failed to offer reasonable consideration for their engine. Their Customer support offered me 1K sales incentive on new vehicle (I have a 86K value vehicle, 1K is 1.17% of the vehicle). I would say if Daimler knows about MBUSA and keep silent this is a big mistake.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told "Sorry we don't get the payoff checks. You should mail the check." Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. "We will, when we get the check." 10 times I told the guy, "You signed for the 4 days ago." Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

First off, I've always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say I'm utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. I'm currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, I've not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, I'm still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that I'd be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldn't be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didn't have satellite radio or a decent set of speakers or the option of navigation.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldn't have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

In 2018 I purchased a new 2018 E class sedan. It's mostly a great car. However when I purchased the car, it had live traffic feeds to the GPS system that showed where traffic is heavy (as one has on I-phones, Waze, etc.). This has proven to be a very useful part of the GPS system. The subscription for this service expired after three years, and I tried to renew it. After repeated phone calls to Embrace, I was informed that Mercedes no longer offers live traffic feeds on cars made before 2019.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... It's worth the read. :) Here's the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldn't turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.

I have owned and leased multiple vehicles with Mercedes for years; one, which is under warranty, is the subject of this complaint. The moonroof opened, and never closed; because it is still under warranty, I took it to our nearest Mercedes dealership for repairs. This was in November of 2020. Now in March of 2021, my vehicle sits, abandoned and without repairs in the same dealership. I’m being informed there is no E.T.A. for the PRODUCTION of the required part that has failed on the moonroof mechanism. To make matters worse, they can’t even force the door shut so that the interior of my vehicle isn’t subjected to the elements, or for me to be able to drive it until the part arrives.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k." This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

The finance rep called me on a vehicle that I no longer had to tell me that I owed state property tax on it for 2020. The amount was almost 8x what I ever paid one year that I had it which was crazy. I had the lease vehicle only 4 days in the year, 2020, that I turned it in then she said they would prorate it. The new cost was slightly higher than what I paid for one of the previous years. Of course during the call I was getting mad since the rep was obviously lying or incompetent. I pulled out all the previous year’s payments (2019, 2018) and receipts after I hung up on her then called back hoping to get another rep. I didn’t realize it was her and she didn’t realize it was me. I told her the brief situation about the taxes and cost in which she also said it didn’t sound right then she pulled up my account. She then realized I was the person she spoke to earlier and of course it was correct then.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment I've ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice?

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car.

I have 2015 mb s-550 (**). 54,000 mail now. I have two problem. At first front dashboard and rear self board the adhesive leather sheet is separated by external solar heat. Second is front driver side door hinge is noisy when opening and closing the door. The local dealer manager has already confirmed and quoted the Mercedes support MR. **. I made this wrong by the parts vendor. MR. **'s undercover warranty. The part is a car will use for lifetime if there is no accident. Sometimes, it may change color after 10 or 15, 20years of use. It does not occur in automobiles such as Japan, Korea, and it is not possible to question German technology. I am an expert in this parts manufacturing. Thank so much again.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say that's your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they don't stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine." This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. It's very disappointing that MBUSA & MBFS don't care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

I had a deal over the email with one of the salesmen but Ken ruined my deal because didn't like me negotiating on price. Super unprofessional and acting like a kid. I'm sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch

After making my way through Hondas, Volts, driving all kinds of rental and friends vehicles (yes even 750 BMW and Tesla), my heart will always belong to the CLS (comfort, luxury, sport AND beautiful interior / exterior). Whenever I drive our second car (VOLT) and change to the CLS it feels like Im switching from a tupperware to a tank. With ONE finger I can bend the Volts hood, but I can SIT on my CLS hood or open door (windows down) without anything bending out of shape (and I am 175 lbs). In a BBC auto test show they compared a Ferrari to the CLS and guess who won? The Mercedes.

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue I'm having with Mercedes is there is a tear in the leatherette seats in the driver's side. The car has only 89,000 km.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car won't even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there aren't any "open recalls." I have never seen such a thing! **

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benz's multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesn't check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LI'S and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.

I have a Mercedes E350 and purchased MBrace for roadside assistance. I have unfortunately had to use it about 6 times diue to the low profile tires and NJ roads! One time I waited 4 hours on the side of a busy highway. Apparently they canceled my roadside assistance because when I called they asked if I was in a safe area and I said no so they said they would send police to put out flares or park behind me. The police never showed and why would they cancel my tire change to begin with??? The next time they said due to my location, they couldn't help me, after being cut off 4, yes, 4 times waiting on hold and having to call back!

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just don't offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

Good car but have had some unexpected issues with transmission. Found out that’s pretty common for Mercedes. Very disappointed. Haven’t fixed it yet. Thinking of selling the car after a year. The car is very good but transmission jerking is getting boring and nobody is giving me a solution. Sent it to different technicians and all gave me different diagnosis. Haven’t decided yet what to do with the car.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

I am not super happy about this car, it's quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesn't start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

The car is good but it doesn't have satellite radio...I had NO idea this feature wasn't there when I bought the car and it wasn't until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

Top notch German made car. Drives like a dream, very few mechanical issues and is truly luxurious inside. This car is both beautiful and functional. It’s got the traditional Mercedes look and classic feel that gives a nod to the past while driving you into the future.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

Underpowered, expensive maintenance, heavy car so protective in an accident. Outdated dashboard. Smooth ride, slow to respond to accelerate, firm braking. High depreciation, comfortable interior and nice heated seats, auto seatbelts.

Perhaps the best description come from the dealers who have worked on my car: "Your car looks like new inside and out; your car drives like new; you don't need a new car"; and recently, "May we put our name plate on your car". Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

Mercedes S550 is one beautiful vehicle. I own three of them. I just fell in love with this vehicle the very first time I saw one. Great ride, one of the best I ever rode in! Quiet ride, to the point where you feel so comfortable you want to rest instead of driving this vehicle. Now there is a good side to anything and there is the other side! Someone once said if you have to ask the price you must not have the ability to afford the cost to make repairs! First order of business, vehicle warranty a MUST! You ended up selling your first child to keep it on the road. Average maintenance cost per year $2,000 to $3,500 even if you have a good warranty. Tires, tune up, head lights for starters. The ride, the looks, the style might be worth the price to you.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

Craftsmanship is superb. Fuel pump replaced at 85,000 miles. No other problems at 95,000 miles. Tires and brakes are expensive. I purchased lifetime warranty due to expensive repairs. Added expense for diesel additives.

Very good driving and comfortable roadster. Love the fold back convertible top. Has power and performance. Gets great gas mileage. Feel very safe and secure in vehicle. Would highly recommend. Only downside is it runs on premium gas and costs a bit more to service.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

My old 1998 Mercedes SLK230 runs like a new car, never any problems. We own two Mercedes cars, and both work like a charm. My SLK230 has been driven from Dallas to San Antonio and back in 4 days, and we had no problems on the way. Considering that this is an old car, the workmanship on it is excellent.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I don't know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldn't do it so I will have to bring to the dealership.

Air ride failed within first 3 years of ownership. Changed all 4 air bags 2 times, yes 2 times over the course of ownership. Also changed air compressor. Then cooling system fan and radiator. Car had major electrical issues. Had a mind of its own. Sensors for backing up always went off while driving heavily annoying. Rear hatch door went window guides broke. A real lemon. It was totaled because water rose above the floor flooding out my computer.

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

The Mercedes E350 has been around since 2006. This engine is a true workhorse, which is featured on a variety of body styles. I have owned two of them, the first on a lease and the second one a purchase. Although my current E350 is a 2013 model, it still looks new in style and condition. I have found it extremely reliable and with the MB Certified warranty, a wise buy. There are a number of great improvements to this model each year, but my current 2013 is as good as them all. I will not hesitate to recommend the E350 to anyone seeking a great-looking, luxury car. I found it to be very cost effective to purchase a Mercedes.

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

Any car but NEVER EVER Mercedes. Why am I posting here? To create consumer awareness. NEVER EVER MERCEDES AGAIN. Worst customer service ever. Mercedes Benz Canada is the worst company to deal with when there is a problem with the car. Complete lack of customer service and they do not care if you are a long time client. They simply don’t care.

My keys got locked inside the my AMG 43GLE. I called Mercedes and they tell me I don’t have Mbrace & they will need to send a tow truck. When I get home I called them to complain as to why would a $90,000 vehicle lock the doors with the keys inside they had no answer for it. After a few minutes they told me I actually had mbrace and that they will refund me my money. That was in July and it’s now November and they are still giving me the run around. They continue to transfer me from one person to another. They even say a supervisor will call you back and that hasn’t happened either. I just want my money back and not one person can help me. Damn shame. After my lease is over I will never deal with Mercedes ever again. Worst experience with a huge corporate like them in my entire life.

When you hear Mercedes you think, high end, great quality and understand expensive to repair. I received notice to replace the airbag. I went to a local Mercedes dealer for the service. In the process, I inquired about what it would cost to repair the driver's bottom seat that is ripping at the seam and what it would cost to replace the broken, "Plastic" passenger door sensor. I was quoted $450 dollars for 2 hours of labor to replace a sensor that pops into the socket. What a joke. Then after picking up the car from the airbag replacement, found that the driver window button, also "Plastic" was broken off.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car.

They had someone else’s information on my account that I was paying monthly for. I contacted them to no avail! Just canceled my Mbrace services today! Beware they’re horrible, I was paying monthly for a service that they made an error on Surprised that Mercedes Benz is affiliated with them. I didn’t receive a phone call or notification about the error. Thanks.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.

I purchased a 2014 ML350 Bluetec and had some problems with throttle responsiveness and transmission revving. After extensive technical servicing, the problem was not resolved. I decided to get rid of the vehicle and get another same model. Within weeks the exact same problem emerged. I contacted head office customer service to help resolve. They pushed it back to dealer who did everything they could however they still expected me to pay depreciation. There is a fundamental performance problem with this model.

We put in two vehicles in for repairs. Both were charged $310 each for diagnoses. Both were not fixed first time around. They did not even test drive the vehicle before the handed it back. Both vehicles charged for parts that were changed which did not fix the original problem. I would not recommend using this repair outlet unless you have deep pockets. Simple turbo charge problem ended up costing $11000.00. Worst workshop experience of my life. Same work shop couple of years ago did the brakes on my wife`s car and forgot to tighten the wheel nuts and my wife nearly lost the front two wheels on the freeway. Only stopped to check because the car was making too much noise which saved her life.

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didn't purchase the vehicle new and I didn't have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.

This was the worst service department I've ever encountered! My car had problems from day one and I've been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized it's just a brand and nothing more.

My wife recently exited our C300 MB to come back into our home. She came back to the car only to find it had driven off down our hill, thru our brick pony wall and finally thru our neighbor's boulder ditch. 7 weeks later, the insurance company totaled the car. In the meantime we have been complaining numerous times to MB head office over the fact that the car has always exhibited a safety feature in which it shifts into park automatically whenever, and every time, the door is opened. The one time we needed it to, it didn't. Failed completely and now we have lost our car. What really is disappointing is the fact that MB USA has completely ignored this and frankly if this safety feature doesn't perform, then the next time the car runs away on someone, the results could be more tragic than it was this time. Shame shame shame on MB for caring so little to even address this with us.

I purchased a 2016 “Certified” Mercedes Benz GL550 with low mileage. Like maybe 22,000 miles? This is my 4th Mercedes I purchased and got serviced through MB dealerships. Two were new. Two were certified pre-owned. I did not even haggle with Silver Star Mercedes in New York on the price. I purchased a number of upgraded warranties, bringing the total up almost to $80,000. This vehicle was advertised as “certified.” That includes a 27 point checklist on the exterior of the vehicle. When the vehicle delivered to me, I sent pictures to the dealer within an hour of receiving it.

I been going through it with Mercedes Benz USA since 2017. I purchased a 2011 S400 in 2016 that one day just wouldn’t start out the blue. I sent it to the Mercedes dealer for repairs. For 2 months they told me they couldn’t figure out the problem. They said every test came back good but they think it might be the hybrid battery. I then was told it may be covered by a state warranty or by Mercedes. I started pricing the battery and it was roughly $5000. I was just preparing myself to pay. I continue to call and they continue to not have an answer for me but they kept me in a loaner for 2 months. Then one day out the blue my service rep called me and said it wasn’t covered under warranty. He told me that it was going to cost $11,000 for the repair.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my 'dream car' in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying 'faulty right passenger airbag, service needed'... I said "WTF?!?! W/ only 580 miles on it?!?!"

In November of 2018 I purchased a 2016 Mercedes Sprinter 3500 from Mercedes Music City in Nashville, Tenn. It had 20,000 miles and several months left on the 3 year bumper to bumper warranty. I live in Gainesville, Ga so flew there and drove it home. After driving it for 700 miles the check engine light came on and took it to RBM Mercedes of Roswell, GA. They found a few particles of something that was never identified residue in the fuel tank. I also found out the prior owner had check engine light issues also. RBM and Mercedes corporate determined it must be something I put in there and it contaminated the whole fuel system and now it needed $15,000 worth of repairs (whole fuel system needed replacement). I had driven it 700 miles and put 2 tanks of fuel in it. They refused to fix it. I did a lot of research on the internet.

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didn't want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer "did me a favor" and replaced it. Later I found out that MB *knew* about the upholstery's low quality they used.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

First time buyer of a Mercedes car and of course I choose the redesigned 2017 E400. Let me tell you, what an awful ride and the number of issues I have had with this car…. this should be considered a Lemon. Complained to head office, service department and searched the internet…so much wasted time back & forth from the dealer. For the amount of money, I have spent I wish I never got this car. Mercedes has left a bad taste in my mouth and I could not even recommend them to a friend. Issue – Engine stalling, noisy engine, power window issues, awful ride (even confirmed by the shop manager), broken wiper handle, driver seat not staying in place, door leds blown, the new navigation/radio functionality not working properly, and so on….For an E-Class and the price tag, it is not worth it.

I am so happy with my new car I got from Stephen **! He took plenty of time with me to make sure I purchased the right vehicle. I would without a doubt recommend Stephen and I appreciate his ongoing support.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isn't corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

Mercedes Benz: A waste of money on Roadside Assistance Package or Emergency response package. Futile Products that Mercedes Benz Offers: 1. SOS-GPS, 2. Towing Service, 3. Loaner Cars Service, 4. Customer Service. Last week, Our family was traveling to Death Valley National Park from Phoenix for a get together party. We started around 12.00 noon @ Friday from Phoenix and planned to reach destination by 6.30 pm with several breaks in our Journey.

I was enticed by Mercedes to buy this car. I was told that there would be only 150 in the United States and that you could never buy the same model with the color of the anniversary edition. That was all fine. They did not sell the color and there were only 150 made. However!!! When the 2019 E400 came out you can walk into the showroom and buy the car with the same color as my 25 year anniversary edition. Very poor of the mercedes company to do that. I have owned probably 7 or 8 Mercedes in my life, and I have bought last one I will ever buy. The car has devalued a lot because of this. I am looking into filing with the Better Business Bureau against such lousy practice of such a large company. I will never buy another Mercedes and I will tell everyone to never trust what they have to offer. So please!!! In my opinion look elsewhere before you buy and overpay for a Mercedes... Look at Audi or BMW before you trust this company.

I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

My Mercedes-Benz C-Class interservisan could not believe in everything is working fine till they got their hands on it. They told me my realise what corroded both sides. Had a good look myself and was not what life was not working anymore. Then believe it also sat nav was working great. I came out - it stopped working. What the hell have they done to try and get money out of people? It's unbelievable, unacceptable and the worse dealership have ever dealt with. Even Skoda must offer something better than this. Never trust a murderer again.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.

2014 E350. Having problems with the ECO system! It's been in the Benz shop 3 time and still not working. I will try 1 more time before putting a complaint in with BBB!! NOT HAPPY AT ALL!!!! May go back to LEXUS!!

Brake failure and proximity warning system failure that MB and the dealership refused to support. Rather than fight this I’ve decided to get rid of the car. The dealership in Buffalo, NY and MB were terrible.

I purchased a 2017 CLA 250 December 2016. I have less than 20,000 miles on the car. I don't live in the city but have had to replace two tires for what Mercedes calls a bubble. I've had numerous Mercedes and have never had this problem. I don't drive in the city, don't have speed bumps where I go. Mercedes say warrant doesn't cover this. Mercedes is only a name. The quality of their cars a lower than HONDA. You pay all this money and get nothing. The extended warranty is a hoax. How do you have an extended warranty that ends and you haven't used your original warranty. Then there is no warranty. Any car you buy now gives more than Mercedes. It's just the name, the car is overpriced and overrated.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

Please note that while this review pertains to a 2008 C300, I have spoken to owners of two newer model C300s, and the consensus among us is that reliability is far less than expected, and repairs are more frequent and more costly than we anticipated. Since owning this car, I have replaced several very expensive components, including a drive shaft and steering lock. During a single year, my repairs totaled $3,000. During the following year, repairs were $2,000. These are just two examples of a lengthy list of costly non-maintenance repairs.

I have a GLC 300 4WD 2016, running at low mileage of 19,000 in 2 1/2 years. The brakes have a weird sound when applying reverse gear and hit the brakes. MB mechanic had no idea what happened and hasn't been able to fix it. So the brakes have to be replaced. But the labor costs of fixing this has to be the customers paying for it? I've been asking services department management and customer care from MBUSA, they all stated that no warranty coverage from the issue of brakes. Especially customers have to pay to get fixed even though we as a customer that has been negligence. This’s an issue of manufacturing products issues!!! But MBUSA makes the customers pay for the maintenance costs!!! If anyone buy a MB nowadays, be aware of this issue. When products and services come to have problem without company policies will cover, they will reject to pay and cover even though the customers were right!!

My thoughts about Mercedes Benz Financial and Customer Care I'm completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000.