Mercedes-Benz Reviews

Hi everyone, I wanted to share my experience before you decide to invest in a Mercedes. Mercedes has a longstanding reputation for quality and luxury, but I’ve noticed some concerning trends recently. In the past, Mercedes vehicles were incredibly reliable. However, as they’ve integrated more advanced technology and electrical systems, the reliability has taken a hit. Compared to some newer Chinese and Japanese brands that specialize in tech, Mercedes seems to be struggling a bit.

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. I would never buy another Mercedes-Benz vehicle.

I don't recommend any person to buy a Mercedes Benz, my car has a manufacture problem or issue. And they are very dirty to fix this problem, That's why I don't recommend this company, and don't lose your money to buy Mercedes benz brand.

I have a 2015 Mercedes I filled out the emotion form and I still haven’t received a penny to this day. I wanted to write about Mercedes so people would know about this company and would stay off. They are unreliable, zero customer service, they told me they were going to send me my check through the mail and contact me but I still haven’t gotten any mail or any effort in contacting me.

Very pathetic customer service. They don’t answer the calls. How do they handle the case in case someone needed roadside assistance? Very irresponsible people. I called them for help with charger. No one answers the phone. They keep on play the recorded message.

Worse experience that I have ever had at Mercedes of Gainesville. I made the choice to have my CLA 250 repaired here locally as I thought Mercedes repair service would be far beyond Caliber Collection, which is where Progressive my insurance company told me to take my car. Took my car here Mercedes locally for replacement of broken driver side window, as someone tried to steal my car!

Mercedes-Benz is not a luxury brand anymore. I had a flat tire, so I reached out to Mercedes Roadside Assistance and the nearest dealer. The Mercedes dealer states first available day to fix my tire was on Monday, today is Friday (mind you, I'm on a flat). I contacted Roadside Assistancw for help and they located the next nearest dealer, but they don't have the tire in stock. So I ask Roadside Assistance to tow my car to a tire company because Mercedes could not accommodate me. I was informed there would be a 200 dollar fee for towing to a place other than Mercedes (who doesn't have tires or opening for emergencies). Why buy a car that you can't rely on or feel safe driving. My car is newer car with a purchased tire package that I am unable to use because Mercedes does not keep tires in stock on the cars they sell or accommodate their customers during emergencies.

Horrible over the phone customer service, stating one thing one day and changing the rules the next day is this the way you operate a business??? Do you really inconvenience people financially?? This is the last time I will deal a vehicle with them again. once agian I state that these people over the phone should been fired yesterday due to the inconvenience and misinterpretation on their part!

I had major issues with the Mercedes-Benz Connect app on my 2019 CLE 450, inaccurate status updates like showing the car as locked when it wasn't, or the sunroof as open when it was closed. Because of that, I never subscribed to the service after it ended. Fast forward to 2025, I gave Mercedes another shot with the 2026 AMG CLE 53. Before buying, I raised my concerns and was told the issues were resolved. Unfortunately, they're not. Since purchasing the car around 8 Oct 2026, I've had two major problems with the app.

This is my last Mercedes. The cost of Maintenance and the time it takes is just too much. And the final thing is that my 2018 E400 is no longer covered under MBRACE which allowed me to start my car remotely. Mercedes decided just to do away with it with no alternative, no replacement. That to me shows they do not care about their customers.

Late June, after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes-Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. We haven't had our van for almost 4 months now. Horrible business practices! Is this the right way to treat a customer?

I have recently had to service my 2002 320 SLK yet again in the last 90 days. This time I’m being asked to pay $1,700 to replace the YAW sensor which was engaging the ABS braking while driving on I95.

After 5 years of service, my GLC 300 smells like it is overheating. After I took it to the dealers. At first, they told me I have engine mount problem. And that there is a vibration. It was all a lie. They pinched my water hose, so I can come back sooner. It is time to get a Lexus. Mercedes-Benz are full of shit. Buy better with your money.

I own a 2023 Mercedes Benz E450. I didn’t know when purchased the car it had run flat tires. There is no spare tire, donut replacement or tools. This vehicle is the worst car I’ve ever driven. With the tires you feel every uneven bump or rough spot on the roadway. Worst, I’ve experienced two blow outs on the roads and highways. Mercedes said I must have hit a curb. If so, the curb as in the middle of the roadway. I am surprised that a well regarded company like Mercedes would put these tires on their cars. To me, Mercedes is trying to save money omitting a spare or replacement tire. I would suggest to anyone purchasing a new car that they ensure that there are no run flats on it.

Having been told my transmission needs replacing in a car that has done 54K I was horrified. When I asked what the issue was I was advised they don’t really know as they just go off the report that is generated. Here’s the quote for $20K would you like to proceed. Obviously no can I please get some more details. Had to then return car for further testing over a few days and got the same answer and the Brisbane dealership couldn’t extend any goodwill for the transmission but suggest I contact head office as they be able to. Got told that they have never seen a transmission fail in 25 years by the service agent and also by a Merced Benz dealer from another area.

The WORST car buying experience in 51 years of my life. After repeated attempts at rectifying issues with this company FOR 7 MONTHS including reaching out to corporate 16 times, with no response, I feel I need to leave a review regarding my experience to hopefully prevent anyone else from going through a similar nightmare.

I actually enjoy everything about the car except the 4-zone climate control. If the A/C or heat is on for the front row of seats very little air flows out of the vents for the 2nd row of seats. If you have the fans up higher the vents also create a lot of noise, more so than other makes. I thought that this was a problem but the MB service center said that’s the way the car is designed. It’s hard to believe that my other car that’s 15 years older than the latest from the MB line up has a better ventilation system than their new “luxury” EQs. You may want to consider this before you spend the $$$ for it.

I really enjoy driving my Mercedes. It feels solid, comfortable, and has that luxury touch I was hoping for. The only downside has been the service side — getting an appointment can take longer than it should, and sometimes communication feels a bit slow. Still, the car itself is great, and I don’t regret buying it.

I have a 2020 GLE with 54k and mine had a misfire on cylinder 4. I took my car to dealership and they told me I need to replace my whole cylinder head with a cost of $9k. There’s a known issue with the 264 engine misfiring…. Sad that Mercedes hasn’t done a recall on this engine….

My 2017 AMG GT Mercedes Benz dash board leather quality is horrible, now the leather is bubbling. I brought back to the Mercedes dealer but no help, they instructed me to call Mercedes corp and I called but no help. Horrible brand and service. Mercedes lost us as future customers for sure. My car only has 25,500 miles and I kept it in great condition, just the very poor quality of the dash board leather is horrible.

Purchased a Mercedes Benz GLA in august 2024, a 2025 model. The rear sensors sound like they are locking every time I apply the brake. It is really annoying. I was told it is a software issue by the dealer who says it has been a common issue with that model. When contacting Mercedes was told it is normal. Why can't Mercedes be truthful?

I ordered my G63 in 2020 and received it in October 2022. From day one my car has had problems. Electrical, software, engine etc and MB agreed in February to change dealership to a more specialized MB garage here in Houston, but the problems continued. My new dealership is amazing but every few weeks the car goes in to get repaired. I never expected these issues with a 200k car and because I am now outside the 2 year lemon laws in Texas then not covered for the car to be replaced. My warranty runs out in November 2026 and I will replace it before then but I do feel sorry for the person who buys it.

Disappointed by lack of transparency manifested as failure to disclose already identify glitch/malfunctioning App requiring update (MBUX), creating various serious issues such as disabled service, camera, self parking etc..Customers exposed to additional "diagnostic" fees while root cause already known, having to take car to dealership multiple times. Not a way a reputable company treats its customers respecting their safety and time.

I will NEVER get a Mercedes EVER again & hope no one ever does. Our car has been a money pit ever since we bought it. Non stop maintenance, non stop buying tires due to cracked/broken rims/wheels/tires. The tires are low profile so cannot handle any pothole. We replaced closed to 30 tires since having the car. We are putting in well over $12k per year on fixing the car and maintenance. Mercedes NEEDS to do better especially since everything is so expensive and just doing annual maintenance is wildly expensive. What are we paying for? Crap auto parts. Do better.

Since May 28, 2025, I have submitted complaints and reached out to: The General Manager at Mercedes-Benz Fort Washington, Mercedes-Benz Financial Services (MBFS), Mercedes-Benz USA, Sedgwick Automotive Claims (Brittany **), The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: **), The Better Business Bureau (BBB), The Consumer Financial Protection Bureau (CFPB).

In less than a year of ownership, I’ve already encountered problems with my Mercedes, something you don’t expect from a so-called premium brand. I paid extra for the Star Warranty, trusting that I’d be fully covered. Yet, I was asked to pay for several repairs that are clearly outlined in the warranty coverage. These weren’t damages caused by misuse. They were manufacturing defects. The most serious issue was a failure in the seat sensor system. This isn’t something a customer can damage or interfere with; it's a clear manufacturer defect, which the Star Warranty explicitly states is covered. Still, I was told to pay over $1,600 for the repair in the Mississauga branch in Ontario, Canada. How does that make any sense?

My first Mercedes was great. A 2013 c300. However my 2nd and current 2014 c300 has been nothing but major problems. I know have spent more in repairs than the car is worth. A major oil leak at 110 00 miles, then the transmission, then the steering lock emulator. I will never buy another Mercedes.

My C300 has less than 50k miles and over 4 years old. Their warranty covers 50k or 4 years. The water pump was defective and no warning on the dashboard. Due to loud noises while driving late in the afternoon, and as a female worrying about my safety, I took it to a nearest repair shop, left the car, took the Uber home. I called the dealer for service in the morning and left a message about water pump. I didn’t get any response even after almost 2 weeks has passed. I reached out to Mercedes Benz corporate office to claim reimbursement for the repair, a manager whose name was signed as Terrence with no last (name denied the claim). Is this an acceptable business practice? I have been a loyal Mercedes Benz customer for 21 years, and got a bad experience with them. Goodbye.

DO NOT BUY A MERCEDES!!!! My mother has a 2015 GLK 350 with 28,571 miles that stopped moving in the middle of the road and almost caused a collision with a semi! The dealer is telling us it needs a NEW TRANSMISSION at a cost of $9170!! This should NEVER happen on a car with only 28,571 miles!! This is clearly defective but Mercedes will NOT stand behind their product and cover this cost! My mother is 88 years old and in a wheelchair and they are charging her $9170 for THEIR DEFECT!!! I found a report from the National Highway Traffic Safety Administration (NHTSA) stating this is a known issue. This car should be recalled and fixed at Mercedes expense. If you have had this issue, please contact the NHTSA to help force Mercedes to recall their defective vehicles! Do not buy a Mercedes!!!!

I just bought a 25 GLE350, and these cars are no good for pet owners and maybe not even good for kids, for there is no way of keeping the auto working in the hot summers or the cold winters without this thing shutting down and the alarm going off as an anti theft deterrent even if there is a pet inside, I rate it a 1 because I can't go any lower.

The service department do not care at all if you give them business at all. They have recalls and ignore complaints and want to charge me to fix recalls that they legally are supposed to fix. I have been complaining about mold and mildew smell/ buildup for 8 years. They used to clean it for free because of the recall and now I guess you aren't supposed to keep the car over 5 years because they want to charge to clean the mold! I have 43k miles and they are making me breathe unhealthy mold air. The service team members are the worst of any I have ever seen. They do not care. You will only be treated good at the time you give them the money to buy the car on the first day. Every day of ownership after that in the service department is an expensive nightmare. Terrible customer service.

I cannot begin to express how disappointed I am with Mercedes—a company that is supposed to represent high-class and luxury. One of the worst decisions I’ve made was switching from reliable luxury brands like Volvo, BMW, and Audi to purchase my first Mercedes in 2020. From the start, the car had major issues, including a full cylinder head replacement within the first 18 months. Since then, it has been in the shop repeatedly. Most recently, in May 2025, the engine failed completely. The car is only five years old and has fewer than 44,000 miles on it. While the warranty has technically expired based on time, it is still under the 50,000-mile threshold. It is entirely unacceptable for a Mercedes engine to fail so catastrophically under these conditions.

I am writing this review to express my deep disappointment and concern regarding my experience with the Mercedes EQ electric vehicle. As someone who trusted the Mercedes-Benz brand for its reputation of excellence and engineering, I never imagined I would find myself in such dangerous and emotionally distressing situations. Unfortunately, this is now the third time my vehicle has suffered a serious electrical failure while I was driving — endangering my life and those around me.

My 2017 MB GLE 350 3.5L V6 4MATIC engine failed on 22k Miles only – It makes ticking noises and some metal debris were found on oil filter, and the local dealer suggested to replace the engine – In the case the car has been driven normally and oil changes were done on the normal schedules. Since it has passed Mfr warranty we have to pay big money to solve the vital issue, which means we have a big loss on the investment. So the comment is: The car isn’t a reliable one and isn’t a valuable long-time investment for sure. Trying to switch to a more reliable Japanese Brands (e.g. Lexus) soon for a long-term satisfaction and money worth.

I bought a certified preowned Mercedes from Mercedes Benz of Pleasanton. I bought my 2019 GLE400 in January of 2022. It was sold to me with 3 brand new tires and ONE OLD one, on an all wheel drive car. The badge says GLE 400 but DMV says GLE 350. The car had 30k miles on it when purchased. At 37000, I did the 40k service per car's request. At 43,038 in March 2023, during warranty work. I get notified that I going to need front brake pads and rotors with 14 months 7,000 miles of ownership. My 50k schedule was done 46,000 per car request. I was told that I need new tires and brakes. This was Jun of 2023. I have had the car for a year and a half and need brakes and tires. I got 4 new tires at 47k.

I want to order a 2026 AMG GT 2-door and the local dealer cannot provide even a suggested or even an estimated MSRP at this time. So I decide to call corporate and see what they say since production (per the dealer) is intended to start shortly. This went on for OVER 10 MINUTES with me explaining it to the MB employee on the other end - probably a solid 3 times too: The person answering the phone (not a native speaker but I don't think he was in India) said he "needs the VIN number and proof of ownership on the car before he could give me this information." I told him each time that I wanted to ORDER the car and would like to know the estimated MSRP. If I owned the car, then I would not be asking this question. He still didn't get it - even after repeating it to me each time.

In 2016, we bought a new Sprinter. At about thirty thousand miles, one of the front struts broke; we had to pay because Mercedes did not cover the cost. At about thirty-five thousand miles, the exhaust system was rotten near the engine and it fell on the road. We had to fix it. At about forty thousand miles, the steering wheel started making a noise. We added some steering wheel fluid and brought it to the Mercedes dealer in White Plains, N.Y. where they said that it did not need to change or add any fluids. The truth was that the steering wheel hoses had been leaking for a long time, but Mercedes did not take care of the repairs, and again we covered the expenses even though we contacted the Mercedes headquarters and explained the issues that we had with the Sprinter.

Our experience is very similar to others here. In late October 2024, after running over a piece of metal that fell off a truck on the DC beltway, we had to replace our 2018 CLA250 with a 2024. The car started every morning until the temperature got below 30 degrees. Then it was dead. If the weather warmed up later in the day, it started. It spent the next two months in and out of the shop. And I spent hours in and out of tow trucks.

My vehicle required services four separated times within a year. 1. Lightening Malfunctions, that was a very scary experience. 2. Persistent computer issues, lack of communication and follow ups, poor customer service. During this process. I'm not getting treated fairly. I called the Executive Manager, name Jeffery, will not return my calls, treating me like garbage. This is unacceptable behavior. I ask for a buy-out, they refuse to do. They doing everything to keep me in a car that I don't feel safe driving, in my mind, what's next? Why should I have to drive a very expensive vehicle, feeling unsafe.

Don't ever go to the Mercedes Benz of Collierville if you are getting a commercial style vehicle. First off they lie to you to get you into it. 2nd eight hundred dollar oil changes folks. 3rd John, the service manager will not get back to you. 4th they want to charge you. To diagnose what they caused to happen. 5th when you're almost done paying for it, they could care less about you. Alright, here's the technical. It took Mercedes in to get the Turbo replaced, because it went bad. It was under recall. Mercedes didn't install the new one, right? I had to pay to fix it, then.

I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!

I am extremely disappointed in Mercedes-Benz. I bought a 2019 GLE AMG 43 brand new from a Mercedes dealership. In November of 2024, my AMG's engine started knocking. At this time, all services had been done at a Mercedes dealership except one, which was done at another place. Also, my AMG had 66k miles at the time it started knocking. The dealership tells me that it needs a new engine at a cost of $26k. I was told to contact Mercedes Customer Care because they would offer me a discount. Mercedes Customer Care was awful.

2024 Mercedes Benz EQE350. Leased on 05/07/2024 Brand New. Within 11 months, I had to take the car back to the dealership twice for unrelated issues. I had to tow the car to the dealership once because it wouldn't start. Now, I have a malfunction with the driver-side monitor. I called Mercedes; they tried to fix the error over the phone and finally said to take the car to the dealership. The value of QUALITY should be dictated in the Luxury DNA. Mercedes builds low-quality vehicles.

Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly. My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well.

I’m highly dissatisfied with the recent service performed on my vehicle at Mercedes-Benz of Memphis. The specific issue that alarmed me was my vehicle's ability to unexpectedly shift from drive to neutral on its own while I was behind the wheel driving; this was very unsafe, scary, and a traumatic experience for me. Shockingly, both Mercedes Benz Corporate Headquarters and a locally-owned repair shop said this was a common issue. Sadly, this issue has not been tagged as a safety recall.

We bought a new GLS 450 last April. Within the first two months, we had to replace the windshield wipers because apparently they were warped and we didn’t realize it at the time of purchase. Around this timeframe, we heard a faint rattling noise in the car and it turned out there was a piece that was never installed in the second row of seats where my son sits. Roughly 6 months after owning this suv the brakes started squeaking at every stop. It still squeaks nine months later. We were told “this has become a known issue” with these performance brake pads, but unfortunately, there’s no solution other than to deal with it.

Hello my name is Samir ** and I am one of your Mercedes Benz customer, I have a 2023 Cls 450 and I purchased it from Mercedes Benz of Denver, I drove about 12000 miles and I noticed there was some noise coming from the vehicle, I took the vehicle at the Serra Auto Campus in Okemos, Lansing Michigan, I was told that the brake pads and Rotors were gone bad, so the expense was $3000, I was told that they cannot help me since the vehicle was not purchased from them and the vehicle is out of warranty, so I called Denver, they told me to take out my frustration on the Customer care, I left couple of messages and no one is interested in taking this matter seriously, the dealership is not helping to get this thing fix because they think it’s too many miles I have and I have to pay for the Rotors, after buying $75000 car and the parts are getting bad I don’t think that I should buy the Mercedes Benz in future.

Had my 2008 s amg63 towed over to D Patrick Mercedes in Evansville Indiana only because I had a cracked rim which I ordered new ones. The receptionist started telling me there was all types of stuff wrong with my car when I had just recently got it out off Mercedes Benz of North Houston. She told me an outrageous number for repairs and once I refused they refused to even put the rims on the tires which is the only reason I had my car towed there. Total Ripoffs and scam artist. Be careful

Title: Unacceptable – Mercedes-Benz Couldn’t Open Their Own Car! I never expected this from a brand like Mercedes-Benz. I own a 2024 S-Class, a top-of-the-line luxury car, yet when I needed assistance unlocking it, even Mercedes-Benz themselves couldn’t open it! In a world where everything is online and remote, this is beyond frustrating. How can a company that prides itself on innovation and technology fail at something so basic? If they can’t remotely unlock their own flagship model, what does that say about their reliability? Extremely disappointed—Mercedes-Benz needs to do better!

Subject: A Reflective Statement on My Experience with the 2025 GLE 450e. I have always taken pride in my longstanding relationship with Mercedes-Benz, having purchased MB vehicles over years—including the famous '21 AMG GLS, various iterations of the S-Class, and the most dependable GLE 350s. Over the years, my experiences have been a testament to the quality, innovation, and reliability that the brand is known for.

My issue is I bought a brand new 2025 SUV beauty. 1st day I got it didn't even make home and engine light came on. There was an issue. Got it resolved almost 30 day later! Dealer would not compensate nothing not even a free oil change NOTHING! I reached out to the manufacturer multiple times talk to so called executives lol! Was told over a month later, "Your claim was denied for Mercedes compensation program." 4 days short. Lol. Really not funny but I have to chuckle that I paid 90 thousand dollars! They would not give me a dime! Really sad you pay that amount of money and things aren't right straight of the truck brand new and Mercedes like what ever!!

Over the past 18 years, I have purchased 5 Mercedes Benz and service with Westminster Mercedes Benz in Colorado. The past 2 years our experience with sales and service has been unacceptable. I could write a book. I am not a review writer but am so baffled by our treatment of MB of Westminster, I was compelled to say something.

While the purchase experience was great, after 18 months of ownership of the vehicle, the service experience has been awful. With over 100 failures of the vehicle, Jackie Cooper Tulsa / Mercedes Benz has been unable to repair any of them. Each service visit was responded to with "unable to duplicate failure" and/or "updated software". Starting a year ago October, I began photographing the numerous failures of the vehicle as they appeared on the displays. On November 7, 2024, I returned the vehicle yet again to Jackie Cooper with a list of failures and 35 photographs of the failures. These failures include:

My 2022 GLS 450 that I purchased for way too much money has so many issues. Major issue, many more… Remote start. You need to start your car from a Mercedes app not your key fob like every other vehicle. So you start via the app, so fancy, but can’t control temp, put heat seats on or defrosters. So what do you do…get in an ice cold car with iced windshields. Can’t come out in The cold to start your car like old times either. Car shuts off if someone is not in the front seat! So happy I have the remote start that does nothing. Family and friends have older Jeeps, Fords etc. they can remote start and get into a warm car with heat seats on. Mercedes has all this technology but can’t get remote start. This truck is worth nothing. Please don’t purchase a 90,000 car when a 40,000 older car can do everything better. Scam!!!

Mercedes has figured out a way to continue making money off of the vehicles after already being sold. A mandatory 1,000 dollar B1 service (oil change) after so many days, if you drive the vehicle or not! The computer counts days not mileage. Very high maintenance vehicle. A regular tire change is 600 dollars which is a ripper, because every other tire shop or garage charges 100 dollars. I needed a replacement lug nut lock key and they charge 160 dollars but I found it online for 30 dollars. If you have money to blow, it’s a great vehicle. NOT!!!! My dashboard went out on me this morning and I did research and found out that it is common in these vehicles. Just another major headache in the wallet. I haven’t had it for a full year and I’m very unhappy. Premium gas guzzler is comparable to Range Rover. Once you’ve owned one of these headaches no person could ever talk you into buying another one.

2025 GLA 250.. Have had it 2 months.. Overall I love the car. However when traveling at slow speed and backing up the rear camera clunks open and clunks when retracting. This noise is very annoying and have been told it is normal…. I am embarrassed to have anyone in the car and have to explain the clunking noise at every stop… I don’t think I will keep the vehicle for any length of time.. It’s so unfortunate that Mercedes thought this was a good idea.. The car has so much technology in it. Why why would the rear camera have to make noise???? My husband's Nissan, and my 2019 Acura that I just traded in for the Mercedes did NOT have a noisy camera.. Makes no sense why they can’t rectify it.. Clearly it is a known complaint… Just wished I had taken more time in deciding on this car… Wondering if Mercedes even looks at the reviews as I have found so many comments regarding the issue.

I am very disappointed with Mercedes. I have had my 300 GLC for just one year, and I am wanting to trade my car in for a different brand. They flat out lied to me about the remote start. There is no remote start unless you pay $150.00 a year for it, and I have had to take my car in twice within one year. They told me they would come pick the car up if there were problems, but when asked to do that, they said it would take them 6-8 weeks to come get the car. I have checked into selling this car and buying something different and was told that Mercedes has a horrible resale price. Not sure what I am going to do. Many problems in just under a year.

Leasing GLB300 that has a very loud whistling sound on the inside of the car. Mercedes is aware and has issued a bulletin to the dealers to send information about the findings but no resolution is available. They did a test drive for two days increasing the mileage. Acknowledges the problem but advised they can only continue to test drive and send results to Mercedes. Car whistles and sounds like a loud fan on the inside of the car. Mercedes will not respond to the Better Business Bureau where they have a F rating for response. This has been going on since October. Leased 2024 GLB300 in March 2024. This experience after my last lease had a fuel system issue which kept me in loaners for 3 months and stranded on 2 way highways. No more Mercedes for me.

After I paid off my car loan, I was due a refund for the gap insurance I purchased at the time of financing my car from the dealer in Greenville SC. My car was paid in full on 9/24 but the portion of my gap refund still has not been refunded to me!! I have made several phone calls to the corporate office and also the dealership but the Finance manager “DAVID” Keeps giving me the run around! First he says, "The insurance company owes you the money," then he says, "Corporate owes you the money," corporate says, "The dealership owes the money!!"

Bought a GLS 580 new in 2020. Ignition coil just went bad Nov 2024. There is no completion date because M-B Germany has no parts and will not give the dealer a make/ship date for the part. I am told could be months. This lack of response (for even giving production dates) for parts will become part of my decision for a new car. Have never had such a frustrating problem! As much as I enjoying driving my car- it is worthless to me stuck in this ‘can’t get repaired therefore can’t drive’ mode.

I just learned that in order to use the remote start feature of the Mercedes Me Connect app I need to pay an additional annual fee of $150. So that would be in addition to the $120,000 I just paid for my 2022 SL55 and the $85,000 I paid for my 2025 E450. That just boggles my mind that I wouldn't have this ability free of charge. Sometimes it's the small things that turn you off to a repeat buy off a product and this may be one of those times. Shame on you Mercedes!

Bought new 22’ GLB off show room floor. After 19k miles the top of the engine had to be rebuilt. Then at 56k miles bottom of engine needed to be replaced. Dealership would t fix because was just out of factory warranty. I called MB USA and they wouldn’t even come out to look at the vehicle! They completely washed their hands of me. Dealership said it would cost 25k for new engine! Horrible customer service. They have lost a customer for good. I will never by another Mercedes again.

This is my third Mercedes Benz vehicle. I am extremely disappointed in my current vehicle I purchased from them. This car has gave me so many issues from the gas cap and locking system, to the screen cutting on and off, my vehicle throwing me into park due to the locking system, my car key never detecting, my seat just powering off and unable to move when it feels like it and not to mention my vehicle turning on and shutting off upon pushing the start button. Mercedes has showed zero compassion to accommodating me with rentals while working on my vehicle. They never have loaner availability!

I purchased S580, 2022 for 150 K with super enthusiasm, this vehicle deliver luxury as expected but does not provide safety and functionality. I have 3 other Mercedes which have no problem. This car is highly unsafe for the following reason: Cruise control has a beautiful feature that it adjusts the speed setting as posted speed changes. Having said that it sometime read the exit ramp speed and drop the speed. For example: I was driving 75 MPH, and it read 45 MPH ramp speed and dropped the speed from 75 to 45 in seconds which cause serious hazard. Second problem: I cannot go 500 miles without having cruise control issue. I just drove only 200 miles and in 60degree temperature a message appears that "Snow Chain Mode Active" and cruise function deactivated after that. I drove another 300 miles without cruise which I never had to do in any vehicle even 20 years old. My all luxury feel went down to toilet.

We have 2020 Mercedes E53. We purchased this car in 2021 as certify car from Mercedes dealer. We are older people and used this car only for pleasure. After 18K miles car have so many problems like leaks, bearings, seats, rooftop, wheels for total cost of repair of 15K. We never expect that we buy car for 100K and after 18K miles there will be so many issues and not only in one area of the car but all over!!!! I was hoping that MB will stand behind their product but I was wrong!!!! We contacted Mercedes customer service and basically there is no assistance. Mercedes lost quality and customer!!!! Not recommending to anybody to invest in poor quality Mercedes Benz!!!! Bad choice!!!!

FIRST CLASS WHEEL AND TIRE PROTECTION PLUS SERVICE CONTRACT - Do not purchase.!! Our first claim was VERY difficult to receive any kind of reimbursement. Thirty days has gone by since the initial claim with no correspondence. The claim number they gave me disappeared from their system and all of my documentation submitted disappeared also.

We bought our GLE 350 in 2022 from Kim **. Prior to buying the vehicle, the road is painted gold and sprinkled with flower petals. After that, service is awful. At least three of my past experiences in the Cherry Hill Mercedes location have been awful. I doubt with a man by the name of Ted, who is very rude and condescending. Today I took my car for service which cost me over $800. I showed them pictures of my front tires where the hubcaps are completely black and full of dirt This time they told me it was from the brake pad because the brake pads were down to 3 mm and needed to be changed for an additional $1300.00. Last time they told me that it was road dust and wouldn’t even take the car to look at it.

Worst Customer service ever. My wife has been a customer for 16 years. She suffered a Spinal Cord Stroke May 23rd of this year and is still in the hospital, paralyzed from the waist down. According to Mercedes if she died I could turn the car in with no penalties, but because she is only Paralyzed I need to pay almost $5000 to turn it in. I have had nothing but being transferred from dept to dept. No one calls back when they say they will. I was finally told today sorry but that is our policy and you will have to pay to turn it in. I am so disappointed in Mercedes that there is no compassion for their customers and that they could not make an exception. When did we stop caring about people and doing what is right.

I am Pollyanna Braga, a first-time customer of Mercedes Benz. I am extremely disappointed with the service provided by the financing service. I don't know what else to do to pay the principal on my car because Mercedes financing is preventing me from doing so in every way. Since September I have been trying to pay my principal... I tried to send my amount for my principal of $10,000 dollars and they wouldn't let me send that amount. They let me send $4,653 at a time. This is ridiculous!

Mercedes Dealer repaired top roof A/C of my Sprinter 2500 (2015 Model), now rain water is coming in. It damaged lights inside. Dealer replaced front A/C fan unit, now its gas leaks. The paint from the top of roof started peeling off after 6 years. Now it is in bad shape. The Korean tires from factory were very bad. Vehicle used to become unstable beyond 60 miles/hour. Got better tires made by Cooper.

The Boerne, TX dealership has been great trying to fix manufacturing defects...My brand new 2024 GLE 450e has been in service for 37 days out of 56 days of ownership with check engine light and charger not connected indicators coming on. I have opened 2 cases with Mercedes Exec team and still waiting on a resolution. The Texas lemon law has already kicked in since it over 30 days with 3 service dropoffs since 7/31/2024. I also have a GLC 300 for 6 years and have never had issues with it. Hello Mercedes..!!

After being a loyal Mercedes-Benz customer for over 10 years, I’ve never been more disappointed than with my purchase of the 2024 Mercedes-Benz GLE 350. The car arrived with shockingly low-quality standards. The rear bumper wasn’t fully attached, and I had to take it in for service within the first week to have it reassembled. The right-wing was also loose, and the air noise inside the car was incredibly annoying. I never imagined Mercedes-Benz would allow their quality to decline so drastically.

Hello everyone, I would like to strongly urge you not to buy a Mercedes if you value your life. Please save yourself from the nightmare experience I have undergone for the past several months. I purchased a brand new GLE450 in 2023. As of now, it has 5000 miles (approx.) after 18 months. At around 2000 miles, a problem began and there have since been approximately 6 instances (and becoming more frequent!) that the car has displayed a “Malfunction” message and the engine has shut off while the vehicle is in motion, one of which occurred while in busy Los Angeles traffic.

A option for running boards was offered so we choose them for safety. Running boards on GLE 450 E4 are dangerous. They are too narrow to place a good stance with your foot. Constantly hitting our leg or head trying to get around the boards. It will be very difficult once the snow falls. Have to slide out of the vehicle to avoid slipping off the board. We want them removed because of the hazard and inconvenience. Unfortunately it will cost us 10 times more than the cost to have them removed. We have been told it is our fault that we ordered them. I am unable to continue giving rides to elderly because they can’t get into the vehicle. We don’t understand why they would use such obtrusive non functioning option on this high end vehicle. We are reminded each time we get in and out what a huge mistake choosing Mercedes. Dealer and Mercedes have not been helpful and suggested we trade in which will result in a huge loss for us.

Unlike other car manufacturers, Mercedes' standard factory warranty is only 2 years. That is what you accept when buying a Mercedes so OK. My GLE 450 is 4.5 years old and has always been serviced by the dealer, yet the engine cable beam has melted because it was not designed robustly enough to handle the electronic's demand. It is surprising that a 'renowned brand' like Mercedes does not acknowledge a potential design flaw in the wiring (the dealer did), which, according to the same dealer, could have even caused a fire, and instead places the responsibility on the owner. In a discussion with Mercedes, the following reply from me was mailed because they didn't want to take responsibility:

Since March 2024, I have been going back and forth between Dallas Parkplace and Walmart. I took my car to Walmart to do an oil change and yes they did an incomplete job. The manager filed a claim and the claim adjuster asked me to get diagnostic scan and I scheduled one with Parkplace. Instead of Parkplace doing the scan they changed my oil because they said the oil filter wasn’t installed properly and that was the reason for the oil overflow. Walmart denied my claim because they’re saying Parkplace tampered with evidence

I have never been so disappointed with a dealership or brand in all the years of me purchasing NEW vehicles. In May 2023, I purchased a brand new 2023 GLC Coupe from Mercedes of Lafayette. After driving back to Baton Rouge I made a phone call to Jarek, the salesman and advised him that there was a bubble or rip in the console that seemed as if it had the "potential to get worse over time!" I was informed that it was no issue and I can bring the vehicle back when I had time. I took photos of the damage just in case. Within the first week I suppose, I felt a ripple on the back of the steering wheel, took pics again and informed Jarec when we spoke again about some cups he ordered for us.

Bought new 2023 EQE and started getting a warning msg within a month of purchase "Emergency Brake System Inoperable". 8 services and 10 weeks with my vehicle in the shop and it still isn't fixed. Put a claim in to Mercedes, they offered nothing. Hired a Lemon Lawyer, they got nothing. Do not buy a Mercedes because they clearly do not care about their customers safety.

Before buying your Mercedes, strongly consider the nuances of their customer relations. Maintenance on a 2017 CLS 63SAMG is extremely high. We paid thousands of dollars a year to keep them maintained. Mine only has 74,000 miles on it and I take it to get serviced every six months. Randomly, one of my coolant hoses disconnected from itself Shortly after its regular maintenance and service, causing my engine to overheat and fry with no explanation.

I have been driving Mercedes Benz for 42 years. My first call to Mercedes roadside service was on May 7th 2024. When they towed my car they knocked my front bumper off. Scratched my spoiler in several places. And dented my front fender. From May 7th to June 30th is how long it took to reconcile with me. I would never call for help from them again. It was one lie after another with them. I am now driving a Rolls Royce instead of a Benz and will never buy another Benz after what I went through.

Bad Experience. Just bought My Benz GLB 250 4Matic 2023 model in February 2024 and command screen is blank now in June 2024. Cruise control is automatically going inoperative while driving the car for long route. I don't expect this from Mercedes Benz brand new car.

This is very disappointing after spending so much money for this s560 the dashboard leather is coming up. Mercedes needs to do much better with their building of cars, this is a 100 thousand-dollar car and something so simple was not done right. This doesn't speak quality to me... I'm very disappointed and embarrassed right now and it also doesn't help me with wanting to get the s580.

I hesitantly took my brand new 2022 GLC 300 to this dealership. I wish I never looked this way. My vehicle was running excellent before all of this. There was a recall so I took it in. After they fixed the recall I’ve had nothing but problems. The car has been back and forth in the shop over 5 times. Every time I’m told it’s fixed. I was told about the buyback program. Went through the process and was denied for not continuing to take the vehicle to the shop (straight up LIE!) I called corporate and my rep told me he knows I was taking it in and told me to speak with management at the dealership because they have a relationship with the decision makers. I talked to management and was so frustrated because my car continues to not drive properly. It was stalling, gas wouldn’t register, loud engine. With my vehicle being at the dealership so many times you would think they would go above and beyond for me.

I had a terrible experience with my recently purchased 2024 G63, which cost over 200K. The engine light appeared just one week after buying it from the dealership, and since then, the car has been in the shop four times, more than the time I have actually owned it. It is now classified as a lemon. My lawyer informed me that Mercedes will buy back the car, cover my monthly payments, and refund my down payment. As the customer, I am the only one affected by this. It's unbelievable considering I have owned many lesser quality cars without any issues.

I purchased my 2017 Mercedes Benz S550 Cabriolet in July 2021 with only 17,000 miles. In 2023, I noticed that the leather of the upper dash pad was beginning to shrink and pull away from the windshield!!!! I contacted Mercedes Benz USA due to the fact this appeared to be a defect and not a warranty issue. I was advised to schedule an appointment with an Authorized Mercedes Benz Dealer to have the dash pad inspected. I was also given a case number. I contacted a local Mercedes Benz Dealership and scheduled an inspection. I was given a loaner vehicle and within a few days, the inspection was completed. I contacted Mercedes Benz and informed the representative that the inspection was completed and was told that after obtaining the report from the dealership, I would hear from a representative in 48 hours.

This is my 2nd Mercedes. This time around has been the worst repair experience I've ever had. I got this van at 11k miles & from the start, I've had issues with many indicators popping up on the dash. I went to Mercedes in Dothan AL, only to be told that they didn't know how to handle it & that they needed to do research. Once I came back, they informed me that they replaced the seat belt, which caused the airbag indicator. They also replaced the switch to the passenger window, which wasn't working. They said the collision assist was popping up because I was driving for extended periods of time without another vehicle beside me.

I purchased a very nice, 2020 small subcompact SUV Mercedes 2020 just to run around our town of 70K. I have a Lexus RX 350 that I drive for any extensive trips and I thought the GLA 250 would be great for driving to and from work and general running around town. Just after the warranty expired at 39K my oil pump went out and needed replacing at a cost of 2400 dollars. Fortunately, the local dealership felt badly and covered 50% of the cost and for that I am grateful. (Mercedes Benz of Bowling Green, KY)

I bought a 2018 Metris Mercedes Benz. It has been not so reliable to me There has been a recall but it is not approved? The whole chassis is wobbly. It is shaken and feels like it might fall apart at any minute to me. I don’t drive on a freeway. I took it in but they will not honor the recall. It is as of yet not activated. And the tires wouldn’t be honored unless they are the originals. How long did they think I could drive on those tires especially with the problems I am experiencing. This is a catch twenty two far and below the standards that I remember MBUSA having. I am sure truly disappointed.

I was so pleased with my communications and the efforts put forth by Mercedes of Northern Arizona that I drove 150 miles (instead of 12 to the nearest dealer) to purchase a vehicle. All papers and the car were ready when I arrived. Everything went smoothly and I was helped in setting up preferences in the vehicle. I was disappointed with the Mercedes brand for not having road sign/ speed limit notifications installed on the car's navigation system and with the sales force for not disclosing this fact. My trade (2020 GLE350 was so equipped). I discovered this on the drive home. I will purchase this "app" for $300.00 because it is important to have. This "app" is included standard on cars brands that are 1/2 the price. This practice is akin to a hotel adding a surcharge for bedsheets in additions to all other hidden charges.

I was a Mercedes owner for a number of years. I bought my last goo Mercedes back in 1982, had it for 10 years with 240,000, That card did not owe me a dime. Bought a 1992 Mercedes, even after the technician who had service the 82 of 8 years, urge me not to as Mercedes's quality had hit rock bottom. Should have listened. The short period of time that I owned it, it was nothing but trouble. Right after the car went off of warranty, I had problems until the car warmed up. The service department said that the timing chain had stretched beyond the capability of tensioner to take up the slack. That initiate my 3rd letter to 2 President of MBA. The dealer had been trying to work with me on the issues, but after the 3rd letter, I got a call from the Service Manager saying that if I wrote 1 more letter MBA would no longer offer any help. If this was their smug attitude, I was finished with them. Sold the car and got a very highly rated car.

Object: new Mercedes-Benz GLE 350 4MATIC SUV 2023. Purchase on February 03, 2023, (paid over $ 100,000) the vehicle is a lemon since day one, in 16 months I have been in and out of their garage over 30 times (at different dealers to resolve the problems). I pleaded to replace the vehicle then, they insisted to repair the car instead of replacing it. While all of this time I’m going back and forth.

Zero stars is still too good for this company. The experience I have had with the brand new vehicle I bought from Carriage House of New London CT, has been excruciating. 9 month old car had been in their shop for 6 weeks and it took that long for them to figure out the issue. They took that car apart every which way from Sunday and put it back I don’t even know how many times, and now they want me to take the car back and everything is ok? Everything is not ok. I am working with Mercedes USA in an attempt to get my money back because how can a brand new car be in the shop for 6 weeks. Merc USA is the abject worst customer service experience experience I have ever had. The only good experience I had was buying the thing and that HAD to be good because how else do they get you to buy an overpriced car.

We bought a 2023 GLC 300 brand new for our 18 year old daughter to take to college. We have owned the car for 10 months. Last week the car went into limp mode and made a horrible noise coming from the rear end. Roadside assistance towed it to the local dealership in Northwest Arkansas. Mercedes told me that they captured the codes, however Mercedes Engineering doesn't have a fix for it yet. Apparently this is the first time it has happened. I was told to come pick the car back up and that it should be safe to drive and once the software update was sent they would call us back to "FIX" the car.

The quality and service doesn't live up to its brand name. Purchased brand new SUV. Defect windshield wipe/arm, chatter, skip and unsmooth. Went to different MB dealers for fix many times in the last 20 months. Performance varied after each fix but issue remains. Contacted its customer service for resolution and they rejected doing anything about it. We got stuck with it. Lesson learned to go with a reputable company that provides good customer service, especially when dealing with defects.

After 8 years, and ownership of three Mercedes 450GLS models, I feel obligated to finally write a review of Mercedes cars. The first NEW GLS was a nightmare, completely unreliable, got stuck on the road twice and was in to Service a dozen times for repairs, some in-warranty, some not. Traded that car for a another NEW GLS thinking perhaps that car was an anomaly. The second car had to be Serviced 7 times for problems that were electric in nature, and replacing cracked leather seating (after one year).

The battery on my brand new SL63 has been replaced twice, dealership admitted it was a problem. I have called Mercedes USA and set up a complaint. They promised a call back. Left SEVEN messages, never got call back! Please, do not buy MB!!!

12/5/2023 I dropped my 2021 GLC 300 AMG off at Cherry Hill NJ service dept due to a leak in the panoramic glass top and haven’t seen my SUV since. They have tried 9 time and even took the windshield out because they said it wasn’t sealed properly. I have called Mercedes Benz USA 5 times for help or a buyback or replacement. They were quick to get back to say my vehicle doesn’t meet the criteria. I have spoken with the service manager 2/16/2024 and he said he also spoke with them for a solution and they know it’s a manufacture defect also but that’s what’s the warrantee is for to fix it. They said they think they may have fixed it and will let me know this week but I hear that every week when I text them and never hear back unless I text them. So far they have ripped the glass top out and resealed 8 times and the headliner 2 times and then the windshield because MB USA has no solutions.

Eqs450 won’t hook up and charge at Electrify America or EVgo charging stations spent 3 hours on phone with electrify America and Mercedes me connect and another 30 minutes today. MBUSA said they would call back yesterday and didn’t. Suppose to call tomorrow. We will see. Car can only be charged on private charger so much for first two years free.

The warranty on a 2020 GLA-250 expired after 3 yrs. Car has 8700 miles. At 3 years and 2 months: Message on screen "cannot put car in reverse". Took it to the dealer. Needed major work in the automatic transmission. Cost to repair $4,700 plus tax. Cost to replace the transmission fluid $77.76 per QUART. Cost of similar at an auto supply store: About $10-15 per quart. I called MB USA Corporate. They "graciously" agreed to reimburse me $150. Dealership (part of Autonation) said they would contact their reps at MB USA. So far, no response. I have owned multiple cars since 1970 (mostly Toyota and Honda). I have not paid $4,700 in TOTAL for mechanical repairs since 1970.

I leased a car from Mercedes with the plan to purchase the car at the end of the lease. I liked the car, it was nice, safe and reliable. When I was getting towards the end of the lease, which I leased w 2000 miles on it I found out the car was is a moderate damage accident that required the car to be towed. I was not informed of this by the dealership, it was in an Experian and Carfax report. When I talked to my sales associate who spoke w the sales manager I was informed the car was in an accident and their service department fixed it prior to me obtaining the lease. This information was not disclosed at the time of the lease. I would have never leased that car if I was given that information.

Pre-ordered a "custom built" midsize SUV from Mercedes' dealer and just got the car 2 weeks ago and already regraded. First, their dealershipS ARE very dishonest, ordering 2 wheel drive but the car was built as 4 wheel drive but the dealership did not mention it after I drove the car home and one of my neighbors pointed out that I said I ordered a 2 wheel drive but my car is All wheel drive. So I called the sales person and he said there's nothing they can do even if they made mistakes.

I have had a wonderful experience at the Morristown NJ dealership (both sales and service) so it is shocking to me to receive such poor service from customer service.

I leased my Mercedes GLC300 a few years ago from the Mercedes dealership in Barrington, IL and have had my vehicle not start and leave me stranded multiple times during winter months. The first time I had to have my car towed in was only 4 months after I started this lease. Each time this has happened my vehicle has been in the shop for at least a month at a time. I've had multiple things changed and hopefully, after my car in the shop all 3 years I've had it so far, they've figured out the problem.

I bought a 2021 S580 and have spent an exuberant amount of time in the service department with health and safety issues. I have tried to resolve the issue at the dealer (Fletcher Jones) and Corporate levels to no avail. I would like a replacement vehicle due to my safety concerns of the current vehicle. They are ultimately just ignoring my calls or failing to call back as promised. The accident assist activates at will, parts literally fall of in my hand, gas fumes in the cabin, seat motor brakes, seat belt replacement, window guards broken, etc. the list goes on and on.

7 months ago I took a step up to purchasing a luxury vehicle. What a mistake choosing Mercedes. The car had what appeared to be a minor electrical/computer problem on adjustment of driver seat upon entry and exit. I first left my car for service to correct the problem after waiting 3 weeks for an appointment. When I drove home and restarted the car later in the day I was shocked to be experiencing the same problem. I called to complain and had to schedule a new appointment.

My wife's 2014 MB c250 left my wife stranded due to a steering wheel lock failure. It failed in the unlocked position. When this happens, the vehicle is completely disabled and needs to be towed to an MB-authorized service center. The shop then makes a diagnosis and orders and installs the new part. Now comes the crazy and disappointing part, waiting 6 weeks so far, for the Orange Key to program the new part. So after the repair was made and the dealer has sent copies of your ID, vehicle VIN number and registration to MBUSA you wait for a special programming key (called the Orange Key) to get the new part to work. They will tell you upfront that the Orange Key is on national back order with no ETA for this part.

We dropped our car off at Mercedes-Benz of Collierville (TN) for a diagnostic and when we picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a tow truck for the incident, but never provided proof of anything. Service Manager, Chandler Matthews, was aggressive, rude and unprofessional. They finally agreed to fix it and assumed liability. Then they did the sloppiest job possible, the side turn signal light is still missing, paint is still bad, trim is torn up (they didn't even attempt to replace that).

In June 2023, I was happy to purchase a new GLE 450. After a couple days of driving, I noticed the interior frame separating from the "B" pillar. I could not believe that I overlooked such a glaring defect. What's worse, I could not believe the folks on the assembly line and the dealership missed the defect too. When I contacted the dealership, they immediately repaired the problem. However, I also tried to contact Mercedes-Benz by email to inform them of the problem with no success. The only way to email Mercedes-Benz is to send an email through their website, which I did. No one responded. I called the Mercedes-Benz customer service department and they rereferred me back to the dealer.

I purchased my dream car brand Mercedes Benz A220 2019 model in March 2020 from Henderson, Nevada. I was so happy and proud to be an owner of such a luxurious brand. Very soon my dream turned into a nightmare. Within 2 months, the engine check light was turned on. After several times of servicing by M.benz it was still popping up. But it didn't fix for 1 plus years. When I raised my concern with the Henderson dealers, they blamed me for the issue...ridiculous!! What a customer service!!! Then switched to Fletcher Jones, Las Vegas. They are better. But now faced another car problem.

About six months ago, I bought a Mercedes-Benz EQS 580. It has been in the shop for weeks. At least two full months with five events that were life-threatening. I pay $155,000 for it. Mercedes has escalated it to the executive level for the company to buy it back. The local dealer can’t help me. This car is damn dangerous in several different ways.

In 2020, I purchased a 2018 e-400 4matic Cabriolet, which was still covered by warranty at the time. Initially, the car ran smoothly and without any issues. However, approximately three months after the warranty expired, the convertible top stopped functioning properly. I had noticed that the strings used to retract the headliner were starting to fray, but I didn't pay much attention to it since the top still operated correctly. Unfortunately, as time went on, the situation worsened. About three months after the warranty expired, the actual strings (not cables) began snapping in half. Another six months passed, and I noticed that the top would no longer close all the way. Within four more months, it completely ceased to close at all.

Engine cylinder head blew just past 50k miles on my 2019 A220 4matic. Repair cost was $6200 pre-tax and they refused to help in covering this repair. I get it is past warranty, but if you built a faulty product for which you charge a premium I expect some level of brand integrity. The goal of the A class was to appeal to consumers like me to want to upgrade in the future. I will upgrade, to a Lexus. Do not buy this brand unless you have unlimited funds and time.

On April 27, 2023, while I was attempting to enter with my brand new Mercedes Benz to your service department I was hit by a motorized bicycle that impacted in both of my side doors as well as my rear mirror. Needless to said I was totally devastating. At that point I was directed to speak with Mr. Firsy ** from Silver Star Motors customer service repair. Mr. ** was absolutely receptive of my worries and in a highly professional manner he help me to start the repair process as well to navigate my claim with the insurance company. During the repair process, Mr. ** was always eager to address any concern that I had. Not only I want to thank Mr. ** for his assistance, but also emphasize that your organization should be proud to have an employee like Mr. ** that represent your company with such high standards.

Filed a claim to rebuy back my 2021 mlb 250 because at 20K miles the cylinder blew. Explained to Mercedes that I didn't want to pay that kind of money for a car that has this huge problem so fast. I requested them to buy back so I can purchase another new one which would be safer. They denied my claim after 6 weeks but will not tell me why. My "Executive referral manager" Shawn 800-367-6372 ext ** refuses to tell me why and rudely says "you will get a letter in the mail". Pretty disappointing answer coming from a "manager" to a customer of 15 years. We decided to get rid of the junk car and stay away from Mercedes in the future. It's not so much about the car, it's about the service. Very poorly done MERCEDES.

Nightmare canceling warranty options, despite following instructions. Started since 4/29/23 at the dealership, ongoing runaround. Nobody seems to be in charge. First-time customer, I am not coming back.

I unlocked my new 2022 C300 and put my groceries on the passenger seat along with my purse (my key fob and cell phone inside and closed the door), I was locked out, 50 mins on hold for roadside assistance, no show.

Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she won't take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is **.

I have driven a MB since the mid 1980s. They have consistently gone downhill in quality, reliability and service since mid 2000s. I current own 2 of their “better” level vehicles (highest level E and GLE). I am DONE! Will not buy another one of their pathetic over priced worthless autos. You’ll get more from a Hyundai than these fools! Whoever is running MB… you have run it into the ground! Goodbye!!

I've been driving MB for nearly 30 years. While my favorite model was the R-Class which was sadly discontinued, my current and perhaps my last MB is the E450. It's a nice size and fits between the two cars I traded in for it, a GLS450 SUV and a E400 sedan. As I age, too many models are either too high or too low for me. My sister-in-law said after driving it, "It drives like butter". I thought it was an odd statement, but I understood she liked it better then her Audi. I have several physical issues and the 360 degree camera system overcomes them all. I still have not let the car park by itself as I refuse to read the 500 page manual to learn how. I can still park easily with the camera system assisting me.

I brought my 2017 GLE350 in as the rear brakes were metal to metal. First question is how does this happen when they are supposed to have sensors to tell me I need pads? Why did the rear brakes go out before the front one? So when I learned the estimate of the total cost I said I can get brakes done for less money. Of course I was told that if they found something wrong, the other place would not fix it under warranty. I was clearly thinking this would be covered as the sensor didn't work. Well, I was told I was wrong and they gave me a bill for $1210 for Rear brakes. That was with a $100 discount.

If you are going to purchase or lease a Mercedes Benz, you better carry a tent in your trunk as their Roadside Assistance takes many hours and in some cases days to respond. This is not isolated but extremely common.

I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You wouldn’t cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments…I was treated like garbage. No one was nice, no one returned my calls no one gave a damn. Deplorable service…I could get more from a sleazy used car lot.

When I purchased my Mercedes EQS580 all electric vehicle a few weeks ago, I was ecstatic. I was told the first 30 minutes of charging are free. So I do the math, on the Mercedes website they tell you, "Cost of Ownership", about $540 a year less than a conventional vehicle. This is great. Let's go electric. Heck a bonus is Mercedes is paying for the charging, the first 30 minutes are free, did I say the first 30 minutes are FREE. Well for those purchasing electric, read the fine print, the very very non existing fine print. Maybe it's on a website that the sales associate sets up for you. Mercedes gives you a Mercedes Me Connect Charge Point RFID card reader. THis card will allow you to charge at Charge Point stations. The sales person will show you on your car computer where to go. Did the sales person tell me that I would pay a parking fee to sit in the spot to charge, NO.

My Mercedes was too dangerous to drive when it was 71,000 miles, and had completed 6 routine services. I wondered while my car was in the service why there wasn’t any mechanic or service advisor informing me about the rust problems until the brake lines and sub frame were rusted out and close to failure. During the period of my ownership, my car had several mechanical issues and was towed several times. You wouldn't expect that a prestigious car like Mercedes would have to go in and out of the service so often, especially since I always park my car in the garage and never get submerged in water. The last advice they gave me was sell it to the junkyard or commit insurance fraud. They told me that there wasn’t any customer service for me to complain about, instead they persuaded me to buy another Mercedes-Benzes!

My MB S550 with 76000 miles developed a "Check Engine" warning light. My local MB Dealership is quoting more than $11000 to fix the problem. Fault Code 1200 and 1208. No engine with 76000 miles should require a balance shaft, and exhaust cam repair requiring the engine to be removed from the vehicle.

My brand new Mercedes had <1000 kms on it and it dies at a set of traffic lights with the error 'Transmission Malfunction'. - Slip ring came loose in the transmission. Not great but failures like that happen in many products. It's now been 11 days without a vehicle and not even a loaner from their service department available. Very likely the last Mercedes I will purchase in my lifetime.

Within two months and driving less than 1200 miles I have had to take my 2013 Mercedes GL 450 to the service department to repair the same complaint that I initially brought the vehicle in for. The service department told me that all of the repairs would be resolved with a bill of 14,000.00 (for an engine leak and rear lift and suspension). I figured that since my car is paid off that I would charge the money on my credit card and pay it off within a year. Within three weeks and less that 1100 miles later, I brought the car back to the shop for the same issue that I initially brought it in for.

I have 2016 Mercedes GLA45 with 21000 miles. I drive the car less than 4000 miles a year. The funny thing is that as soon as the warranty expired last year, everything started to go wrong. Not even 2 months after expiration, the speed sensors in the back wheels went bad causing me to be stranded on the highway because the dashboard lights up like a Christmas tree and becomes dangerous to drive. Had it towed to the dealer where I was charged over $800 to replace the sensors. Keep in mind these sensors cost $23 each. MB dealers nowadays think they can charge whatever comes to mind leaving you with not too many options. Fast forward 6 months and this time the sensors from the front wheels failed. Leaving me stranded once again.

My father leased Benz GLE on 3 year term in March 2022. Sadly, he passed away in July. I returned the car to a local dealership instructed by Benz financial customer service on promise that the lease would be terminated without any penalties or further financial obligation. Two weeks later, I found out that the Benz will hold us responsible for the remainder of the lease term which is over 32 weeks remaining over $45,000 and the very car we turned has been on sale at the dealership for $65,000 exactly same price my father contracted in March.

The only way to remote start a Mercedes is with their app. This app spends more time down than any consumer facing app. They should rename this app to System Error. Mercedes used to be the brand of exceptional luxury and quality. This is the new Mercedes. The only part of this program that works without bugs is the billing. They don't miss a single month of drafting their 30 odd dollars and ensure that part of the app always works. Nothing else is reliable. Sadly this is the only way to use remote start too, so Mercedes is now basically the only car on the market with no remote start. Sadly their quality control had left Mercedes in the dust even falling behind even brands like Hyundai and Kia. Oh how the mighty have fallen.

Very very bad experience. I would suggest no one ever to buy this car. Super expensive. I'm only driver. Have little mileage on it since I'm stay at home mom. Still it made weird sound and they say wheel bearing is gone. No reasons why. Nothing explained that too. Only one side. Charged my 250 only to tell me this and 1400 for new wheel bearing. Mind you cost of wheel bearing 200 only so charging 1200+ for service still no sure. No explanation of anything. Nobody answers anything. Just say sorry and rip your pockets. I wish I could give less than one star but no option. NEVER NEVER EVER buy Mercedes.

I've had a subscription to Mercedes and me for 8 years and have spent $2,280 for the security and services it provides. I have no problems with the service. But last month I received a letter from Mercedes & me stating after December 2022 the service will no longer be available to 2014 MB models because they are converting to g5 and my 2014 MB is not compatible with G5. This is totally unacceptable and a flat out lie "If you're among the 86 percent of the population who are concerned that the recent rollouts of 5G networks will make your 4G equipment obsolete, there's no need to worry. 4G will still work on a 5G network, they just won't get 5G speed." So why is Mercedes Benz throwing their G4 customers under the bus? It's all about money forcing customers into a lesser grade service that doesn't offer the same level of service or options.

Leased a brand new 2020 AMG GTC Roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4(!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.

My Mercedes Sprinter is 6 months old. It has given me nothing but problems. I live in Florida. This vehicle has broken down twice for the same problem. I am currently in Utah. It has been in a Mercedes’ dealer for repair for over three weeks. No one is helpful or has a clue how to get a part to get the car on the road. The dealership nor anyone else can tell me when the broken part will be in stock. It is just about impossible to talk to someone at Mercedes customer service without being in hold for at least 40 minutes on hold if anyone answers at all. I get no timeline or satisfaction on when I can expect to get my vehicle working again.

My name is Tia, yesterday myself and a friend of mine went to the Benz dealership in hopes of purchasing a vehicle. She was more than interested in the above vehicle. We worked with salesperson Mike, and he was pleasant and knowledgeable. I was doing most of the talking because as you can see, I’m in the industry. My husband and I have purchased and serviced a few vehicles from and at the BMW dealership, so we have relationship with your dealership. We loved working with Jackson who referred my friend to Mike at Benz. After speaking with Mike, I asked if there was any wiggle room for negotiation on the selling price of the vehicle. He stated he’ll ask the manager. I told Mike, "Have the manager come over. Maybe I’ll be able to ask nicely."

I have had the car for a few months and I'm very unhappy with it. I was overcharged at Mercedes of Knoxville. I would not recommend this dealership. This car was misrepresented to me. I'm very unhappy with the voice activation. All these technological Innovations designed into the automobile have a number of problems them. I would not recommend the car to anybody. When the voice activation is so far behind what Google has to offer makes it difficult to use all of the built-in technology. You cannot get all the advantages of the technology that is built into the car. The service was awful and they're not able to understand the technology themselves. Overall the E450 is highly overrated and would not recommend to anybody.

I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John ** and Dmitri ** that they would handle the collection and transportation of my car two days later with the utmost professionalism.

Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue.

I bought a new GLE only to find that the 2022 premium plus models have had 45% of their options removed. This includes memory seats, electronic steering adjust, no sub-woofer and selling their cars with no public charging cables.

My car won't start, it's cold, and I have a dog in the car. Luckily, I'm not on the side of busy highway with semis roaring by. I simply cannot get connected to Roadside Assistance. I've been through 2 incompetent customer service reps trying to get one of them to contact Roadside Assistance for me. I'm on hold with the 3rd one so we'll see. One of the worst customer service experiences ever. Puts a serious dent in my customer loyalty. We consumers don't forget these experiences.

My Mercedes GLC 200 Car’s Steering is not in center of the seat (it is on left side from center of the seat). I am experiencing pain in my right shoulder and right upper arm while driving and after driving the car. So, I stopped using this car. It is essential that steering wheel should be on center of the driver seat.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!

Be careful buying Mercedes in Luxembourg. They have one of the worse services in the world. I was asking to fix speaker for 2 years, but they continue convincing me that everything is ok. And when warranty is expired they admitted that speaker should be changed. Be more assertive to avoid manipulations in this service. Almost no one is speaking English. Can easily forgot to call you about appointment.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

This car's performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheel's ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

I'm one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isn't covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”

While it is well known as STAR brand and top luxury, comparing MB product support (goodwill) is way bad compared to BMW and Audi. Audi provides up to 12 years power train goodwill. MB with an engine less than 100K with well maintained vehicle failed to offer reasonable consideration for their engine. Their Customer support offered me 1K sales incentive on new vehicle (I have a 86K value vehicle, 1K is 1.17% of the vehicle). I would say if Daimler knows about MBUSA and keep silent this is a big mistake.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told "Sorry we don't get the payoff checks. You should mail the check." Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. "We will, when we get the check." 10 times I told the guy, "You signed for the 4 days ago." Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

First off, I've always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say I'm utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. I'm currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, I've not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, I'm still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that I'd be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldn't be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didn't have satellite radio or a decent set of speakers or the option of navigation.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldn't have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

In 2018 I purchased a new 2018 E class sedan. It's mostly a great car. However when I purchased the car, it had live traffic feeds to the GPS system that showed where traffic is heavy (as one has on I-phones, Waze, etc.). This has proven to be a very useful part of the GPS system. The subscription for this service expired after three years, and I tried to renew it. After repeated phone calls to Embrace, I was informed that Mercedes no longer offers live traffic feeds on cars made before 2019.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... It's worth the read. :) Here's the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldn't turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.

I have owned and leased multiple vehicles with Mercedes for years; one, which is under warranty, is the subject of this complaint. The moonroof opened, and never closed; because it is still under warranty, I took it to our nearest Mercedes dealership for repairs. This was in November of 2020. Now in March of 2021, my vehicle sits, abandoned and without repairs in the same dealership. I’m being informed there is no E.T.A. for the PRODUCTION of the required part that has failed on the moonroof mechanism. To make matters worse, they can’t even force the door shut so that the interior of my vehicle isn’t subjected to the elements, or for me to be able to drive it until the part arrives.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k." This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

The finance rep called me on a vehicle that I no longer had to tell me that I owed state property tax on it for 2020. The amount was almost 8x what I ever paid one year that I had it which was crazy. I had the lease vehicle only 4 days in the year, 2020, that I turned it in then she said they would prorate it. The new cost was slightly higher than what I paid for one of the previous years. Of course during the call I was getting mad since the rep was obviously lying or incompetent. I pulled out all the previous year’s payments (2019, 2018) and receipts after I hung up on her then called back hoping to get another rep. I didn’t realize it was her and she didn’t realize it was me. I told her the brief situation about the taxes and cost in which she also said it didn’t sound right then she pulled up my account. She then realized I was the person she spoke to earlier and of course it was correct then.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment I've ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice?

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car.

I have 2015 mb s-550 (**). 54,000 mail now. I have two problem. At first front dashboard and rear self board the adhesive leather sheet is separated by external solar heat. Second is front driver side door hinge is noisy when opening and closing the door. The local dealer manager has already confirmed and quoted the Mercedes support MR. **. I made this wrong by the parts vendor. MR. **'s undercover warranty. The part is a car will use for lifetime if there is no accident. Sometimes, it may change color after 10 or 15, 20years of use. It does not occur in automobiles such as Japan, Korea, and it is not possible to question German technology. I am an expert in this parts manufacturing. Thank so much again.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say that's your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they don't stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, "We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine." This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. It's very disappointing that MBUSA & MBFS don't care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

I had a deal over the email with one of the salesmen but Ken ruined my deal because didn't like me negotiating on price. Super unprofessional and acting like a kid. I'm sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch

After making my way through Hondas, Volts, driving all kinds of rental and friends vehicles (yes even 750 BMW and Tesla), my heart will always belong to the CLS (comfort, luxury, sport AND beautiful interior / exterior). Whenever I drive our second car (VOLT) and change to the CLS it feels like Im switching from a tupperware to a tank. With ONE finger I can bend the Volts hood, but I can SIT on my CLS hood or open door (windows down) without anything bending out of shape (and I am 175 lbs). In a BBC auto test show they compared a Ferrari to the CLS and guess who won? The Mercedes.

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue I'm having with Mercedes is there is a tear in the leatherette seats in the driver's side. The car has only 89,000 km.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car won't even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there aren't any "open recalls." I have never seen such a thing! **

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benz's multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesn't check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.