Mercedes-Benz Reviews

This is very disappointing after spending so much money for this s560 the dashboard leather is coming up. Mercedes needs to do much better with their building of cars, this is a 100 thousand-dollar car and something so simple was not done right. This doesn't speak quality to me... I'm very disappointed and embarrassed right now and it also doesn't help me with wanting to get the s580.

I hesitantly took my brand new 2022 GLC 300 to this dealership. I wish I never looked this way. My vehicle was running excellent before all of this. There was a recall so I took it in. After they fixed the recall I’ve had nothing but problems. The car has been back and forth in the shop over 5 times. Every time I’m told it’s fixed. I was told about the buyback program. Went through the process and was denied for not continuing to take the vehicle to the shop (straight up LIE!) I called corporate and my rep told me he knows I was taking it in and told me to speak with management at the dealership because they have a relationship with the decision makers. I talked to management and was so frustrated because my car continues to not drive properly. It was stalling, gas wouldn’t register, loud engine. With my vehicle being at the dealership so many times you would think they would go above and beyond for me.

I had a terrible experience with my recently purchased 2024 G63, which cost over 200K. The engine light appeared just one week after buying it from the dealership, and since then, the car has been in the shop four times, more than the time I have actually owned it. It is now classified as a lemon. My lawyer informed me that Mercedes will buy back the car, cover my monthly payments, and refund my down payment. As the customer, I am the only one affected by this. It's unbelievable considering I have owned many lesser quality cars without any issues.

I purchased my 2017 Mercedes Benz S550 Cabriolet in July 2021 with only 17,000 miles. In 2023, I noticed that the leather of the upper dash pad was beginning to shrink and pull away from the windshield!!!! I contacted Mercedes Benz USA due to the fact this appeared to be a defect and not a warranty issue. I was advised to schedule an appointment with an Authorized Mercedes Benz Dealer to have the dash pad inspected. I was also given a case number. I contacted a local Mercedes Benz Dealership and scheduled an inspection. I was given a loaner vehicle and within a few days, the inspection was completed. I contacted Mercedes Benz and informed the representative that the inspection was completed and was told that after obtaining the report from the dealership, I would hear from a representative in 48 hours.

This is my 2nd Mercedes. This time around has been the worst repair experience I've ever had. I got this van at 11k miles & from the start, I've had issues with many indicators popping up on the dash. I went to Mercedes in Dothan AL, only to be told that they didn't know how to handle it & that they needed to do research. Once I came back, they informed me that they replaced the seat belt, which caused the airbag indicator. They also replaced the switch to the passenger window, which wasn't working. They said the collision assist was popping up because I was driving for extended periods of time without another vehicle beside me.

I purchased a very nice, 2020 small subcompact SUV Mercedes 2020 just to run around our town of 70K. I have a Lexus RX 350 that I drive for any extensive trips and I thought the GLA 250 would be great for driving to and from work and general running around town. Just after the warranty expired at 39K my oil pump went out and needed replacing at a cost of 2400 dollars. Fortunately, the local dealership felt badly and covered 50% of the cost and for that I am grateful. (Mercedes Benz of Bowling Green, KY)

I bought a 2018 Metris Mercedes Benz. It has been not so reliable to me There has been a recall but it is not approved? The whole chassis is wobbly. It is shaken and feels like it might fall apart at any minute to me. I don’t drive on a freeway. I took it in but they will not honor the recall. It is as of yet not activated. And the tires wouldn’t be honored unless they are the originals. How long did they think I could drive on those tires especially with the problems I am experiencing. This is a catch twenty two far and below the standards that I remember MBUSA having. I am sure truly disappointed.

I was so pleased with my communications and the efforts put forth by Mercedes of Northern Arizona that I drove 150 miles (instead of 12 to the nearest dealer) to purchase a vehicle. All papers and the car were ready when I arrived. Everything went smoothly and I was helped in setting up preferences in the vehicle. I was disappointed with the Mercedes brand for not having road sign/ speed limit notifications installed on the car's navigation system and with the sales force for not disclosing this fact. My trade (2020 GLE350 was so equipped). I discovered this on the drive home. I will purchase this "app" for $300.00 because it is important to have. This "app" is included standard on cars brands that are 1/2 the price. This practice is akin to a hotel adding a surcharge for bedsheets in additions to all other hidden charges.

I was a Mercedes owner for a number of years. I bought my last goo Mercedes back in 1982, had it for 10 years with 240,000, That card did not owe me a dime. Bought a 1992 Mercedes, even after the technician who had service the 82 of 8 years, urge me not to as Mercedes's quality had hit rock bottom. Should have listened. The short period of time that I owned it, it was nothing but trouble. Right after the car went off of warranty, I had problems until the car warmed up. The service department said that the timing chain had stretched beyond the capability of tensioner to take up the slack. That initiate my 3rd letter to 2 President of MBA. The dealer had been trying to work with me on the issues, but after the 3rd letter, I got a call from the Service Manager saying that if I wrote 1 more letter MBA would no longer offer any help. If this was their smug attitude, I was finished with them. Sold the car and got a very highly rated car.

Object: new Mercedes-Benz GLE 350 4MATIC SUV 2023. Purchase on February 03, 2023, (paid over $ 100,000) the vehicle is a lemon since day one, in 16 months I have been in and out of their garage over 30 times (at different dealers to resolve the problems). I pleaded to replace the vehicle then, they insisted to repair the car instead of replacing it. While all of this time I’m going back and forth.

Zero stars is still too good for this company. The experience I have had with the brand new vehicle I bought from Carriage House of New London CT, has been excruciating. 9 month old car had been in their shop for 6 weeks and it took that long for them to figure out the issue. They took that car apart every which way from Sunday and put it back I don’t even know how many times, and now they want me to take the car back and everything is ok? Everything is not ok. I am working with Mercedes USA in an attempt to get my money back because how can a brand new car be in the shop for 6 weeks. Merc USA is the abject worst customer service experience experience I have ever had. The only good experience I had was buying the thing and that HAD to be good because how else do they get you to buy an overpriced car.

We bought a 2023 GLC 300 brand new for our 18 year old daughter to take to college. We have owned the car for 10 months. Last week the car went into limp mode and made a horrible noise coming from the rear end. Roadside assistance towed it to the local dealership in Northwest Arkansas. Mercedes told me that they captured the codes, however Mercedes Engineering doesn't have a fix for it yet. Apparently this is the first time it has happened. I was told to come pick the car back up and that it should be safe to drive and once the software update was sent they would call us back to "FIX" the car.

The quality and service doesn't live up to its brand name. Purchased brand new SUV. Defect windshield wipe/arm, chatter, skip and unsmooth. Went to different MB dealers for fix many times in the last 20 months. Performance varied after each fix but issue remains. Contacted its customer service for resolution and they rejected doing anything about it. We got stuck with it. Lesson learned to go with a reputable company that provides good customer service, especially when dealing with defects.

After 8 years, and ownership of three Mercedes 450GLS models, I feel obligated to finally write a review of Mercedes cars. The first NEW GLS was a nightmare, completely unreliable, got stuck on the road twice and was in to Service a dozen times for repairs, some in-warranty, some not. Traded that car for a another NEW GLS thinking perhaps that car was an anomaly. The second car had to be Serviced 7 times for problems that were electric in nature, and replacing cracked leather seating (after one year).

The battery on my brand new SL63 has been replaced twice, dealership admitted it was a problem. I have called Mercedes USA and set up a complaint. They promised a call back. Left SEVEN messages, never got call back! Please, do not buy MB!!!

12/5/2023 I dropped my 2021 GLC 300 AMG off at Cherry Hill NJ service dept due to a leak in the panoramic glass top and haven’t seen my SUV since. They have tried 9 time and even took the windshield out because they said it wasn’t sealed properly. I have called Mercedes Benz USA 5 times for help or a buyback or replacement. They were quick to get back to say my vehicle doesn’t meet the criteria. I have spoken with the service manager 2/16/2024 and he said he also spoke with them for a solution and they know it’s a manufacture defect also but that’s what’s the warrantee is for to fix it. They said they think they may have fixed it and will let me know this week but I hear that every week when I text them and never hear back unless I text them. So far they have ripped the glass top out and resealed 8 times and the headliner 2 times and then the windshield because MB USA has no solutions.

Eqs450 won’t hook up and charge at Electrify America or EVgo charging stations spent 3 hours on phone with electrify America and Mercedes me connect and another 30 minutes today. MBUSA said they would call back yesterday and didn’t. Suppose to call tomorrow. We will see. Car can only be charged on private charger so much for first two years free.

The warranty on a 2020 GLA-250 expired after 3 yrs. Car has 8700 miles. At 3 years and 2 months: Message on screen "cannot put car in reverse". Took it to the dealer. Needed major work in the automatic transmission. Cost to repair $4,700 plus tax. Cost to replace the transmission fluid $77.76 per QUART. Cost of similar at an auto supply store: About $10-15 per quart. I called MB USA Corporate. They "graciously" agreed to reimburse me $150. Dealership (part of Autonation) said they would contact their reps at MB USA. So far, no response. I have owned multiple cars since 1970 (mostly Toyota and Honda). I have not paid $4,700 in TOTAL for mechanical repairs since 1970.

I leased a car from Mercedes with the plan to purchase the car at the end of the lease. I liked the car, it was nice, safe and reliable. When I was getting towards the end of the lease, which I leased w 2000 miles on it I found out the car was is a moderate damage accident that required the car to be towed. I was not informed of this by the dealership, it was in an Experian and Carfax report. When I talked to my sales associate who spoke w the sales manager I was informed the car was in an accident and their service department fixed it prior to me obtaining the lease. This information was not disclosed at the time of the lease. I would have never leased that car if I was given that information.

Pre-ordered a "custom built" midsize SUV from Mercedes' dealer and just got the car 2 weeks ago and already regraded. First, their dealershipS ARE very dishonest, ordering 2 wheel drive but the car was built as 4 wheel drive but the dealership did not mention it after I drove the car home and one of my neighbors pointed out that I said I ordered a 2 wheel drive but my car is All wheel drive. So I called the sales person and he said there's nothing they can do even if they made mistakes.

I have had a wonderful experience at the Morristown NJ dealership (both sales and service) so it is shocking to me to receive such poor service from customer service.

I leased my Mercedes GLC300 a few years ago from the Mercedes dealership in Barrington, IL and have had my vehicle not start and leave me stranded multiple times during winter months. The first time I had to have my car towed in was only 4 months after I started this lease. Each time this has happened my vehicle has been in the shop for at least a month at a time. I've had multiple things changed and hopefully, after my car in the shop all 3 years I've had it so far, they've figured out the problem.

I bought a 2021 S580 and have spent an exuberant amount of time in the service department with health and safety issues. I have tried to resolve the issue at the dealer (Fletcher Jones) and Corporate levels to no avail. I would like a replacement vehicle due to my safety concerns of the current vehicle. They are ultimately just ignoring my calls or failing to call back as promised. The accident assist activates at will, parts literally fall of in my hand, gas fumes in the cabin, seat motor brakes, seat belt replacement, window guards broken, etc. the list goes on and on.

7 months ago I took a step up to purchasing a luxury vehicle. What a mistake choosing Mercedes. The car had what appeared to be a minor electrical/computer problem on adjustment of driver seat upon entry and exit. I first left my car for service to correct the problem after waiting 3 weeks for an appointment. When I drove home and restarted the car later in the day I was shocked to be experiencing the same problem. I called to complain and had to schedule a new appointment.

My wife's 2014 MB c250 left my wife stranded due to a steering wheel lock failure. It failed in the unlocked position. When this happens, the vehicle is completely disabled and needs to be towed to an MB-authorized service center. The shop then makes a diagnosis and orders and installs the new part. Now comes the crazy and disappointing part, waiting 6 weeks so far, for the Orange Key to program the new part. So after the repair was made and the dealer has sent copies of your ID, vehicle VIN number and registration to MBUSA you wait for a special programming key (called the Orange Key) to get the new part to work. They will tell you upfront that the Orange Key is on national back order with no ETA for this part.

We dropped our car off at Mercedes-Benz of Collierville (TN) for a diagnostic and when we picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a tow truck for the incident, but never provided proof of anything. Service Manager, Chandler Matthews, was aggressive, rude and unprofessional. They finally agreed to fix it and assumed liability. Then they did the sloppiest job possible, the side turn signal light is still missing, paint is still bad, trim is torn up (they didn't even attempt to replace that).

In June 2023, I was happy to purchase a new GLE 450. After a couple days of driving, I noticed the interior frame separating from the "B" pillar. I could not believe that I overlooked such a glaring defect. What's worse, I could not believe the folks on the assembly line and the dealership missed the defect too. When I contacted the dealership, they immediately repaired the problem. However, I also tried to contact Mercedes-Benz by email to inform them of the problem with no success. The only way to email Mercedes-Benz is to send an email through their website, which I did. No one responded. I called the Mercedes-Benz customer service department and they rereferred me back to the dealer.

I purchased my dream car brand Mercedes Benz A220 2019 model in March 2020 from Henderson, Nevada. I was so happy and proud to be an owner of such a luxurious brand. Very soon my dream turned into a nightmare. Within 2 months, the engine check light was turned on. After several times of servicing by M.benz it was still popping up. But it didn't fix for 1 plus years. When I raised my concern with the Henderson dealers, they blamed me for the issue...ridiculous!! What a customer service!!! Then switched to Fletcher Jones, Las Vegas. They are better. But now faced another car problem.

About six months ago, I bought a Mercedes-Benz EQS 580. It has been in the shop for weeks. At least two full months with five events that were life-threatening. I pay $155,000 for it. Mercedes has escalated it to the executive level for the company to buy it back. The local dealer can’t help me. This car is damn dangerous in several different ways.

In 2020, I purchased a 2018 e-400 4matic Cabriolet, which was still covered by warranty at the time. Initially, the car ran smoothly and without any issues. However, approximately three months after the warranty expired, the convertible top stopped functioning properly. I had noticed that the strings used to retract the headliner were starting to fray, but I didn't pay much attention to it since the top still operated correctly. Unfortunately, as time went on, the situation worsened. About three months after the warranty expired, the actual strings (not cables) began snapping in half. Another six months passed, and I noticed that the top would no longer close all the way. Within four more months, it completely ceased to close at all.