Mercedes-Benz Reviews

Our experience is very similar to others here. In late October 2024, after running over a piece of metal that fell off a truck on the DC beltway, we had to replace our 2018 CLA250 with a 2024. The car started every morning until the temperature got below 30 degrees. Then it was dead. If the weather warmed up later in the day, it started. It spent the next two months in and out of the shop. And I spent hours in and out of tow trucks.

My vehicle required services four separated times within a year. 1. Lightening Malfunctions, that was a very scary experience. 2. Persistent computer issues, lack of communication and follow ups, poor customer service. During this process. I'm not getting treated fairly. I called the Executive Manager, name Jeffery, will not return my calls, treating me like garbage. This is unacceptable behavior. I ask for a buy-out, they refuse to do. They doing everything to keep me in a car that I don't feel safe driving, in my mind, what's next? Why should I have to drive a very expensive vehicle, feeling unsafe.

Don't ever go to the Mercedes Benz of Collierville if you are getting a commercial style vehicle. First off they lie to you to get you into it. 2nd eight hundred dollar oil changes folks. 3rd John, the service manager will not get back to you. 4th they want to charge you. To diagnose what they caused to happen. 5th when you're almost done paying for it, they could care less about you. Alright, here's the technical. It took Mercedes in to get the Turbo replaced, because it went bad. It was under recall. Mercedes didn't install the new one, right? I had to pay to fix it, then.

I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!

I am extremely disappointed in Mercedes-Benz. I bought a 2019 GLE AMG 43 brand new from a Mercedes dealership. In November of 2024, my AMG's engine started knocking. At this time, all services had been done at a Mercedes dealership except one, which was done at another place. Also, my AMG had 66k miles at the time it started knocking. The dealership tells me that it needs a new engine at a cost of $26k. I was told to contact Mercedes Customer Care because they would offer me a discount. Mercedes Customer Care was awful.

2024 Mercedes Benz EQE350. Leased on 05/07/2024 Brand New. Within 11 months, I had to take the car back to the dealership twice for unrelated issues. I had to tow the car to the dealership once because it wouldn't start. Now, I have a malfunction with the driver-side monitor. I called Mercedes; they tried to fix the error over the phone and finally said to take the car to the dealership. The value of QUALITY should be dictated in the Luxury DNA. Mercedes builds low-quality vehicles.

Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly. My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well.

I’m highly dissatisfied with the recent service performed on my vehicle at Mercedes-Benz of Memphis. The specific issue that alarmed me was my vehicle's ability to unexpectedly shift from drive to neutral on its own while I was behind the wheel driving; this was very unsafe, scary, and a traumatic experience for me. Shockingly, both Mercedes Benz Corporate Headquarters and a locally-owned repair shop said this was a common issue. Sadly, this issue has not been tagged as a safety recall.

We bought a new GLS 450 last April. Within the first two months, we had to replace the windshield wipers because apparently they were warped and we didn’t realize it at the time of purchase. Around this timeframe, we heard a faint rattling noise in the car and it turned out there was a piece that was never installed in the second row of seats where my son sits. Roughly 6 months after owning this suv the brakes started squeaking at every stop. It still squeaks nine months later. We were told “this has become a known issue” with these performance brake pads, but unfortunately, there’s no solution other than to deal with it.

Hello my name is Samir ** and I am one of your Mercedes Benz customer, I have a 2023 Cls 450 and I purchased it from Mercedes Benz of Denver, I drove about 12000 miles and I noticed there was some noise coming from the vehicle, I took the vehicle at the Serra Auto Campus in Okemos, Lansing Michigan, I was told that the brake pads and Rotors were gone bad, so the expense was $3000, I was told that they cannot help me since the vehicle was not purchased from them and the vehicle is out of warranty, so I called Denver, they told me to take out my frustration on the Customer care, I left couple of messages and no one is interested in taking this matter seriously, the dealership is not helping to get this thing fix because they think it’s too many miles I have and I have to pay for the Rotors, after buying $75000 car and the parts are getting bad I don’t think that I should buy the Mercedes Benz in future.

Had my 2008 s amg63 towed over to D Patrick Mercedes in Evansville Indiana only because I had a cracked rim which I ordered new ones. The receptionist started telling me there was all types of stuff wrong with my car when I had just recently got it out off Mercedes Benz of North Houston. She told me an outrageous number for repairs and once I refused they refused to even put the rims on the tires which is the only reason I had my car towed there. Total Ripoffs and scam artist. Be careful

Title: Unacceptable – Mercedes-Benz Couldn’t Open Their Own Car! I never expected this from a brand like Mercedes-Benz. I own a 2024 S-Class, a top-of-the-line luxury car, yet when I needed assistance unlocking it, even Mercedes-Benz themselves couldn’t open it! In a world where everything is online and remote, this is beyond frustrating. How can a company that prides itself on innovation and technology fail at something so basic? If they can’t remotely unlock their own flagship model, what does that say about their reliability? Extremely disappointed—Mercedes-Benz needs to do better!

Subject: A Reflective Statement on My Experience with the 2025 GLE 450e. I have always taken pride in my longstanding relationship with Mercedes-Benz, having purchased MB vehicles over years—including the famous '21 AMG GLS, various iterations of the S-Class, and the most dependable GLE 350s. Over the years, my experiences have been a testament to the quality, innovation, and reliability that the brand is known for.

My issue is I bought a brand new 2025 SUV beauty. 1st day I got it didn't even make home and engine light came on. There was an issue. Got it resolved almost 30 day later! Dealer would not compensate nothing not even a free oil change NOTHING! I reached out to the manufacturer multiple times talk to so called executives lol! Was told over a month later, "Your claim was denied for Mercedes compensation program." 4 days short. Lol. Really not funny but I have to chuckle that I paid 90 thousand dollars! They would not give me a dime! Really sad you pay that amount of money and things aren't right straight of the truck brand new and Mercedes like what ever!!

Over the past 18 years, I have purchased 5 Mercedes Benz and service with Westminster Mercedes Benz in Colorado. The past 2 years our experience with sales and service has been unacceptable. I could write a book. I am not a review writer but am so baffled by our treatment of MB of Westminster, I was compelled to say something.

While the purchase experience was great, after 18 months of ownership of the vehicle, the service experience has been awful. With over 100 failures of the vehicle, Jackie Cooper Tulsa / Mercedes Benz has been unable to repair any of them. Each service visit was responded to with "unable to duplicate failure" and/or "updated software". Starting a year ago October, I began photographing the numerous failures of the vehicle as they appeared on the displays. On November 7, 2024, I returned the vehicle yet again to Jackie Cooper with a list of failures and 35 photographs of the failures. These failures include:

My 2022 GLS 450 that I purchased for way too much money has so many issues. Major issue, many more… Remote start. You need to start your car from a Mercedes app not your key fob like every other vehicle. So you start via the app, so fancy, but can’t control temp, put heat seats on or defrosters. So what do you do…get in an ice cold car with iced windshields. Can’t come out in The cold to start your car like old times either. Car shuts off if someone is not in the front seat! So happy I have the remote start that does nothing. Family and friends have older Jeeps, Fords etc. they can remote start and get into a warm car with heat seats on. Mercedes has all this technology but can’t get remote start. This truck is worth nothing. Please don’t purchase a 90,000 car when a 40,000 older car can do everything better. Scam!!!

Mercedes has figured out a way to continue making money off of the vehicles after already being sold. A mandatory 1,000 dollar B1 service (oil change) after so many days, if you drive the vehicle or not! The computer counts days not mileage. Very high maintenance vehicle. A regular tire change is 600 dollars which is a ripper, because every other tire shop or garage charges 100 dollars. I needed a replacement lug nut lock key and they charge 160 dollars but I found it online for 30 dollars. If you have money to blow, it’s a great vehicle. NOT!!!! My dashboard went out on me this morning and I did research and found out that it is common in these vehicles. Just another major headache in the wallet. I haven’t had it for a full year and I’m very unhappy. Premium gas guzzler is comparable to Range Rover. Once you’ve owned one of these headaches no person could ever talk you into buying another one.

2025 GLA 250.. Have had it 2 months.. Overall I love the car. However when traveling at slow speed and backing up the rear camera clunks open and clunks when retracting. This noise is very annoying and have been told it is normal…. I am embarrassed to have anyone in the car and have to explain the clunking noise at every stop… I don’t think I will keep the vehicle for any length of time.. It’s so unfortunate that Mercedes thought this was a good idea.. The car has so much technology in it. Why why would the rear camera have to make noise???? My husband's Nissan, and my 2019 Acura that I just traded in for the Mercedes did NOT have a noisy camera.. Makes no sense why they can’t rectify it.. Clearly it is a known complaint… Just wished I had taken more time in deciding on this car… Wondering if Mercedes even looks at the reviews as I have found so many comments regarding the issue.

I am very disappointed with Mercedes. I have had my 300 GLC for just one year, and I am wanting to trade my car in for a different brand. They flat out lied to me about the remote start. There is no remote start unless you pay $150.00 a year for it, and I have had to take my car in twice within one year. They told me they would come pick the car up if there were problems, but when asked to do that, they said it would take them 6-8 weeks to come get the car. I have checked into selling this car and buying something different and was told that Mercedes has a horrible resale price. Not sure what I am going to do. Many problems in just under a year.

Leasing GLB300 that has a very loud whistling sound on the inside of the car. Mercedes is aware and has issued a bulletin to the dealers to send information about the findings but no resolution is available. They did a test drive for two days increasing the mileage. Acknowledges the problem but advised they can only continue to test drive and send results to Mercedes. Car whistles and sounds like a loud fan on the inside of the car. Mercedes will not respond to the Better Business Bureau where they have a F rating for response. This has been going on since October. Leased 2024 GLB300 in March 2024. This experience after my last lease had a fuel system issue which kept me in loaners for 3 months and stranded on 2 way highways. No more Mercedes for me.

After I paid off my car loan, I was due a refund for the gap insurance I purchased at the time of financing my car from the dealer in Greenville SC. My car was paid in full on 9/24 but the portion of my gap refund still has not been refunded to me!! I have made several phone calls to the corporate office and also the dealership but the Finance manager “DAVID” Keeps giving me the run around! First he says, "The insurance company owes you the money," then he says, "Corporate owes you the money," corporate says, "The dealership owes the money!!"

Bought a GLS 580 new in 2020. Ignition coil just went bad Nov 2024. There is no completion date because M-B Germany has no parts and will not give the dealer a make/ship date for the part. I am told could be months. This lack of response (for even giving production dates) for parts will become part of my decision for a new car. Have never had such a frustrating problem! As much as I enjoying driving my car- it is worthless to me stuck in this ‘can’t get repaired therefore can’t drive’ mode.

I just learned that in order to use the remote start feature of the Mercedes Me Connect app I need to pay an additional annual fee of $150. So that would be in addition to the $120,000 I just paid for my 2022 SL55 and the $85,000 I paid for my 2025 E450. That just boggles my mind that I wouldn't have this ability free of charge. Sometimes it's the small things that turn you off to a repeat buy off a product and this may be one of those times. Shame on you Mercedes!

Bought new 22’ GLB off show room floor. After 19k miles the top of the engine had to be rebuilt. Then at 56k miles bottom of engine needed to be replaced. Dealership would t fix because was just out of factory warranty. I called MB USA and they wouldn’t even come out to look at the vehicle! They completely washed their hands of me. Dealership said it would cost 25k for new engine! Horrible customer service. They have lost a customer for good. I will never by another Mercedes again.

This is my third Mercedes Benz vehicle. I am extremely disappointed in my current vehicle I purchased from them. This car has gave me so many issues from the gas cap and locking system, to the screen cutting on and off, my vehicle throwing me into park due to the locking system, my car key never detecting, my seat just powering off and unable to move when it feels like it and not to mention my vehicle turning on and shutting off upon pushing the start button. Mercedes has showed zero compassion to accommodating me with rentals while working on my vehicle. They never have loaner availability!

I purchased S580, 2022 for 150 K with super enthusiasm, this vehicle deliver luxury as expected but does not provide safety and functionality. I have 3 other Mercedes which have no problem. This car is highly unsafe for the following reason: Cruise control has a beautiful feature that it adjusts the speed setting as posted speed changes. Having said that it sometime read the exit ramp speed and drop the speed. For example: I was driving 75 MPH, and it read 45 MPH ramp speed and dropped the speed from 75 to 45 in seconds which cause serious hazard. Second problem: I cannot go 500 miles without having cruise control issue. I just drove only 200 miles and in 60degree temperature a message appears that "Snow Chain Mode Active" and cruise function deactivated after that. I drove another 300 miles without cruise which I never had to do in any vehicle even 20 years old. My all luxury feel went down to toilet.

We have 2020 Mercedes E53. We purchased this car in 2021 as certify car from Mercedes dealer. We are older people and used this car only for pleasure. After 18K miles car have so many problems like leaks, bearings, seats, rooftop, wheels for total cost of repair of 15K. We never expect that we buy car for 100K and after 18K miles there will be so many issues and not only in one area of the car but all over!!!! I was hoping that MB will stand behind their product but I was wrong!!!! We contacted Mercedes customer service and basically there is no assistance. Mercedes lost quality and customer!!!! Not recommending to anybody to invest in poor quality Mercedes Benz!!!! Bad choice!!!!

FIRST CLASS WHEEL AND TIRE PROTECTION PLUS SERVICE CONTRACT - Do not purchase.!! Our first claim was VERY difficult to receive any kind of reimbursement. Thirty days has gone by since the initial claim with no correspondence. The claim number they gave me disappeared from their system and all of my documentation submitted disappeared also.

We bought our GLE 350 in 2022 from Kim **. Prior to buying the vehicle, the road is painted gold and sprinkled with flower petals. After that, service is awful. At least three of my past experiences in the Cherry Hill Mercedes location have been awful. I doubt with a man by the name of Ted, who is very rude and condescending. Today I took my car for service which cost me over $800. I showed them pictures of my front tires where the hubcaps are completely black and full of dirt This time they told me it was from the brake pad because the brake pads were down to 3 mm and needed to be changed for an additional $1300.00. Last time they told me that it was road dust and wouldn’t even take the car to look at it.