Mercedes-Benz Reviews

I unlocked my new 2022 C300 and put my groceries on the passenger seat along with my purse (my key fob and cell phone inside and closed the door), I was locked out, 50 mins on hold for roadside assistance, no show.

Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she won't take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is **.

I have driven a MB since the mid 1980s. They have consistently gone downhill in quality, reliability and service since mid 2000s. I current own 2 of their “better” level vehicles (highest level E and GLE). I am DONE! Will not buy another one of their pathetic over priced worthless autos. You’ll get more from a Hyundai than these fools! Whoever is running MB… you have run it into the ground! Goodbye!!

I've been driving MB for nearly 30 years. While my favorite model was the R-Class which was sadly discontinued, my current and perhaps my last MB is the E450. It's a nice size and fits between the two cars I traded in for it, a GLS450 SUV and a E400 sedan. As I age, too many models are either too high or too low for me. My sister-in-law said after driving it, "It drives like butter". I thought it was an odd statement, but I understood she liked it better then her Audi. I have several physical issues and the 360 degree camera system overcomes them all. I still have not let the car park by itself as I refuse to read the 500 page manual to learn how. I can still park easily with the camera system assisting me.

I brought my 2017 GLE350 in as the rear brakes were metal to metal. First question is how does this happen when they are supposed to have sensors to tell me I need pads? Why did the rear brakes go out before the front one? So when I learned the estimate of the total cost I said I can get brakes done for less money. Of course I was told that if they found something wrong, the other place would not fix it under warranty. I was clearly thinking this would be covered as the sensor didn't work. Well, I was told I was wrong and they gave me a bill for $1210 for Rear brakes. That was with a $100 discount.

If you are going to purchase or lease a Mercedes Benz, you better carry a tent in your trunk as their Roadside Assistance takes many hours and in some cases days to respond. This is not isolated but extremely common.

I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You wouldn’t cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments…I was treated like garbage. No one was nice, no one returned my calls no one gave a damn. Deplorable service…I could get more from a sleazy used car lot.

When I purchased my Mercedes EQS580 all electric vehicle a few weeks ago, I was ecstatic. I was told the first 30 minutes of charging are free. So I do the math, on the Mercedes website they tell you, "Cost of Ownership", about $540 a year less than a conventional vehicle. This is great. Let's go electric. Heck a bonus is Mercedes is paying for the charging, the first 30 minutes are free, did I say the first 30 minutes are FREE. Well for those purchasing electric, read the fine print, the very very non existing fine print. Maybe it's on a website that the sales associate sets up for you. Mercedes gives you a Mercedes Me Connect Charge Point RFID card reader. THis card will allow you to charge at Charge Point stations. The sales person will show you on your car computer where to go. Did the sales person tell me that I would pay a parking fee to sit in the spot to charge, NO.

My Mercedes was too dangerous to drive when it was 71,000 miles, and had completed 6 routine services. I wondered while my car was in the service why there wasn’t any mechanic or service advisor informing me about the rust problems until the brake lines and sub frame were rusted out and close to failure. During the period of my ownership, my car had several mechanical issues and was towed several times. You wouldn't expect that a prestigious car like Mercedes would have to go in and out of the service so often, especially since I always park my car in the garage and never get submerged in water. The last advice they gave me was sell it to the junkyard or commit insurance fraud. They told me that there wasn’t any customer service for me to complain about, instead they persuaded me to buy another Mercedes-Benzes!

My MB S550 with 76000 miles developed a "Check Engine" warning light. My local MB Dealership is quoting more than $11000 to fix the problem. Fault Code 1200 and 1208. No engine with 76000 miles should require a balance shaft, and exhaust cam repair requiring the engine to be removed from the vehicle.

My brand new Mercedes had <1000 kms on it and it dies at a set of traffic lights with the error 'Transmission Malfunction'. - Slip ring came loose in the transmission. Not great but failures like that happen in many products. It's now been 11 days without a vehicle and not even a loaner from their service department available. Very likely the last Mercedes I will purchase in my lifetime.

Within two months and driving less than 1200 miles I have had to take my 2013 Mercedes GL 450 to the service department to repair the same complaint that I initially brought the vehicle in for. The service department told me that all of the repairs would be resolved with a bill of 14,000.00 (for an engine leak and rear lift and suspension). I figured that since my car is paid off that I would charge the money on my credit card and pay it off within a year. Within three weeks and less that 1100 miles later, I brought the car back to the shop for the same issue that I initially brought it in for.

I have 2016 Mercedes GLA45 with 21000 miles. I drive the car less than 4000 miles a year. The funny thing is that as soon as the warranty expired last year, everything started to go wrong. Not even 2 months after expiration, the speed sensors in the back wheels went bad causing me to be stranded on the highway because the dashboard lights up like a Christmas tree and becomes dangerous to drive. Had it towed to the dealer where I was charged over $800 to replace the sensors. Keep in mind these sensors cost $23 each. MB dealers nowadays think they can charge whatever comes to mind leaving you with not too many options. Fast forward 6 months and this time the sensors from the front wheels failed. Leaving me stranded once again.

My father leased Benz GLE on 3 year term in March 2022. Sadly, he passed away in July. I returned the car to a local dealership instructed by Benz financial customer service on promise that the lease would be terminated without any penalties or further financial obligation. Two weeks later, I found out that the Benz will hold us responsible for the remainder of the lease term which is over 32 weeks remaining over $45,000 and the very car we turned has been on sale at the dealership for $65,000 exactly same price my father contracted in March.

The only way to remote start a Mercedes is with their app. This app spends more time down than any consumer facing app. They should rename this app to System Error. Mercedes used to be the brand of exceptional luxury and quality. This is the new Mercedes. The only part of this program that works without bugs is the billing. They don't miss a single month of drafting their 30 odd dollars and ensure that part of the app always works. Nothing else is reliable. Sadly this is the only way to use remote start too, so Mercedes is now basically the only car on the market with no remote start. Sadly their quality control had left Mercedes in the dust even falling behind even brands like Hyundai and Kia. Oh how the mighty have fallen.

Very very bad experience. I would suggest no one ever to buy this car. Super expensive. I'm only driver. Have little mileage on it since I'm stay at home mom. Still it made weird sound and they say wheel bearing is gone. No reasons why. Nothing explained that too. Only one side. Charged my 250 only to tell me this and 1400 for new wheel bearing. Mind you cost of wheel bearing 200 only so charging 1200+ for service still no sure. No explanation of anything. Nobody answers anything. Just say sorry and rip your pockets. I wish I could give less than one star but no option. NEVER NEVER EVER buy Mercedes.

I've had a subscription to Mercedes and me for 8 years and have spent $2,280 for the security and services it provides. I have no problems with the service. But last month I received a letter from Mercedes & me stating after December 2022 the service will no longer be available to 2014 MB models because they are converting to g5 and my 2014 MB is not compatible with G5. This is totally unacceptable and a flat out lie "If you're among the 86 percent of the population who are concerned that the recent rollouts of 5G networks will make your 4G equipment obsolete, there's no need to worry. 4G will still work on a 5G network, they just won't get 5G speed." So why is Mercedes Benz throwing their G4 customers under the bus? It's all about money forcing customers into a lesser grade service that doesn't offer the same level of service or options.

Leased a brand new 2020 AMG GTC Roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4(!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.

My Mercedes Sprinter is 6 months old. It has given me nothing but problems. I live in Florida. This vehicle has broken down twice for the same problem. I am currently in Utah. It has been in a Mercedes’ dealer for repair for over three weeks. No one is helpful or has a clue how to get a part to get the car on the road. The dealership nor anyone else can tell me when the broken part will be in stock. It is just about impossible to talk to someone at Mercedes customer service without being in hold for at least 40 minutes on hold if anyone answers at all. I get no timeline or satisfaction on when I can expect to get my vehicle working again.

My name is Tia, yesterday myself and a friend of mine went to the Benz dealership in hopes of purchasing a vehicle. She was more than interested in the above vehicle. We worked with salesperson Mike, and he was pleasant and knowledgeable. I was doing most of the talking because as you can see, I’m in the industry. My husband and I have purchased and serviced a few vehicles from and at the BMW dealership, so we have relationship with your dealership. We loved working with Jackson who referred my friend to Mike at Benz. After speaking with Mike, I asked if there was any wiggle room for negotiation on the selling price of the vehicle. He stated he’ll ask the manager. I told Mike, "Have the manager come over. Maybe I’ll be able to ask nicely."

I have had the car for a few months and I'm very unhappy with it. I was overcharged at Mercedes of Knoxville. I would not recommend this dealership. This car was misrepresented to me. I'm very unhappy with the voice activation. All these technological Innovations designed into the automobile have a number of problems them. I would not recommend the car to anybody. When the voice activation is so far behind what Google has to offer makes it difficult to use all of the built-in technology. You cannot get all the advantages of the technology that is built into the car. The service was awful and they're not able to understand the technology themselves. Overall the E450 is highly overrated and would not recommend to anybody.

I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John ** and Dmitri ** that they would handle the collection and transportation of my car two days later with the utmost professionalism.

Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue.

I bought a new GLE only to find that the 2022 premium plus models have had 45% of their options removed. This includes memory seats, electronic steering adjust, no sub-woofer and selling their cars with no public charging cables.

My car won't start, it's cold, and I have a dog in the car. Luckily, I'm not on the side of busy highway with semis roaring by. I simply cannot get connected to Roadside Assistance. I've been through 2 incompetent customer service reps trying to get one of them to contact Roadside Assistance for me. I'm on hold with the 3rd one so we'll see. One of the worst customer service experiences ever. Puts a serious dent in my customer loyalty. We consumers don't forget these experiences.

My Mercedes GLC 200 Car’s Steering is not in center of the seat (it is on left side from center of the seat). I am experiencing pain in my right shoulder and right upper arm while driving and after driving the car. So, I stopped using this car. It is essential that steering wheel should be on center of the driver seat.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!