Mercedes-Benz Reviews

I am very disappointed to buy Mercedes 450 GLS 2020 and stay on the shop for several times more than 20 times each time at least week or two weeks and the total of about three months or more for brand new car and it’s all has issues. Computer and check engine lights, different problems and then last six months I pay $5000 to keep the car maintained and in a good shape and they adjust a lot of things in it and then yesterday the car stopped on the highway on my way to the Tyson corner dealer shop again due to the check engine light and 12 V and 48 V batteries, which is the same problem from the time I bought the car and waiting more than three hours in the cold weather waiting for the towing truck. This is not right or fair. The mechanics doesn’t know what they’re doing. To pay this money and the car still has the same problems from day one. This a new SUV snd only five years old car. Don’t buy Mercedes again. I am very very disappointed.

I tell you how to save money from the MB ripoff artists post-purchase...don't drive it! That's right, after spending $75+K on my wife's 2023 300GLC (with AMG appearance), and after waiting until May of 2023 for them to arrive (with the new integrated center console)...we were just enjoying the nice ride and learning the nuances (we have had other nice, new, imported and domestics BTW). But with the the "safety capabilities" built into this car, my wife just about had her neck broken by the car's emergency stop in reverse (no, nothing there...no, no cars on this open country road, no, no people/animals/excuses). She didn't drive it for months...I drove her for weeks, when we took it versus my truck! Now that is sad.

I am a 2023 Mercedes Benz EQE 350+ owner and recently experienced a complete failure of the brand’s "luxury" promise. While traveling from Windsor, CA to St. Louis, MO, I suffered a flat tire in Indianapolis. Despite paying for premium service, I was left stranded on the side of a freeway in the dark, winter cold for over two hours.

I have a Mercedes Benz 2016 C300, had it at Sun Motors and they told me I would need to replace the subframe. Labor and parts 4600 total..Crazy part same models 2015 and under they have an extended warranty.. for this same problem..So I may have to let the car go. Only have 119000 miles on it. Clean car. They didn't even maybe cutting me a discount to help offset the price.

We have a 2024 Winnebago view. It has a Mercedes engine. Mercedes customer service is very bad. We have a bad battery and it should have a three year warranty. It’s a common problem in the Winnebago view. The battery is very expensive and very hard to get at. We thought we were buying something that was a cut above with a Mercedes engine, but are so disappointed there literally is no customer service. Do not buy one of these.

I have a very basic question about my #GLC43 - 2024 .. But what is use of remote start feature in App , if ...

Long story short, GLE with 70k Miles needed engine repair cost $6000 (sensor inside engine that needs to dismantle the whole engine to get to it, how ** UP is that), and it happened 2 days after manufacturing warrantee expired, though I called one week prior, but they gave me appointment 2 days after warranty expired, thinking I was covered. When I explained the delay that was caused by dealership, they asked me to contact Corp, and I wish I did not, extremally rude (case manager), in other words. "FU you deal with the issue." Bottom line, Mercedes reliability should be questioned and I advise everyone to get any other brands except Mercedes.

I am the original owner of a 2021 GLE, purchased in April 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles - Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suffered a catastrophic and complete engine failure on November 12, 2025. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning.

The customer care and response from Mercedes following the breakdown of my car (which is under warranty) has been very poor and not what I expect from a premium brand. The Macclesfield garage responded poorly as did the Mercedes customer complaints team.

Don't even bother calling the customer care! They hung up three times on me, very rude and unprofessional. I was calling about extended warranty, safety recall for fuel line. I can't believe what Mercedes has come down to! It's pretty embarrassing, and very sad.

I bought a new 2021 G Wagon in 2022, due to COVID they weren’t making 2022 models yet. I’ve had lots of recalls on the car, more than other vehicle brands I’ve owned. But the icing on top of my bad experience with Mercedes is a recent update to their Mercedes App where they removed ability to remote start my car without paying a monthly or annual fee. My kids cars that were much much less expensive even offer remote start. What a $ grab by Mercedes for function that is included on most vehicles key fob. Their fob doesn’t include it on the G Wagon, so I have to access an app which was already an inconvenience compared to other vehicle brands. They’ve sealed my decision not to purchase a Mercedes again….

Mercedes-Benz corporate blew it! Good luck if you buy or lease an electric vehicle! Was told it comes with free charging for two years. Good luck finding one that works anywhere close to where I live. Mercedes-Benz has the nerve to offer $250! No wonder why resale value stink on these cars. Third Mercedes and the last! All due to their people in corporate for not making it right!

I have a 2021 GLA 250. Now I know it’s not the biggest a flashiest Benz, but I bought this car for my retirement so now with 32k my front seat is splitting open so it’s two month out of the original 4year warranty but I have an additional two years of bumper to bumper warranty. I took it to Fields Mercedes in Lakeland Florida and of course, "We can’t help YOU." The customer must contact Mercedes in Atlanta Ga. Which I did and they basically said, "It sucks to be you. We're not doing anything." I am so bothered by this crap that I will go buy a xt4 Cadillac. DO NOT BUY A CAR WITH THE MB-TX AS IT WILL CRACK. I don’t think a 74 year old man that weighs 172 cracked his seat cover.

After just 1000 miles I was informed that my brand new custom ordered 2025 G63 needed a new engine. We applied for a buyback with corporate and after waiting 8 weeks, were denied. This service will negatively impact my resale value and they offered nothing as compensation. So disappointed.

STAY AWAY FROM GLS 580/Coming close to be rear ended - death or serious injury. "Great boast, little roast": my car came out to be LEMON and I came close to being rear ended 3 times on interstates highways and MB Company NOT taking of responsibility that it could have been very serious, death and serious injury no and not buying back and not giving my money back as lemon. Not acknowledging that we could have died or seriously injured. Here is my story for all prospective buyers to read.

I have owned approximately 16 different Mercedes-Benz models. When they came out with the eqs 450, that was their demise. The vehicle spend more time in a shop. As much as people think the three-point star represents quality, they are far from reality. They have not kept up with the technology, they're premature marketing of the eqs, and also the eqe, as well as the eqb were horrible. A car needing tires after 10,000 miles?

I’m extremely disappointed with Mercedes-Benz and their handling of a serious design flaw on my 2025 Mercedes C 300 with less than 2,000 miles. The radiator is completely exposed, and even a tiny rock caused over $3,000 in damage—without puncturing it. This should never happen on a brand-new luxury vehicle. Mercedes-Benz is aware of this issue, yet they refuse to take responsibility or offer any support. As customers, we should not be paying for damage caused by poor engineering. They designed the car—not us—and they should stand behind their product. Very poor customer service and extremely disappointing for a brand that claims to be “the best.”

Hi everyone, I wanted to share my experience before you decide to invest in a Mercedes. Mercedes has a longstanding reputation for quality and luxury, but I’ve noticed some concerning trends recently. In the past, Mercedes vehicles were incredibly reliable. However, as they’ve integrated more advanced technology and electrical systems, the reliability has taken a hit. Compared to some newer Chinese and Japanese brands that specialize in tech, Mercedes seems to be struggling a bit.

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. I would never buy another Mercedes-Benz vehicle.

I don't recommend any person to buy a Mercedes Benz, my car has a manufacture problem or issue. And they are very dirty to fix this problem, That's why I don't recommend this company, and don't lose your money to buy Mercedes benz brand.

I have a 2015 Mercedes I filled out the emotion form and I still haven’t received a penny to this day. I wanted to write about Mercedes so people would know about this company and would stay off. They are unreliable, zero customer service, they told me they were going to send me my check through the mail and contact me but I still haven’t gotten any mail or any effort in contacting me.

Very pathetic customer service. They don’t answer the calls. How do they handle the case in case someone needed roadside assistance? Very irresponsible people. I called them for help with charger. No one answers the phone. They keep on play the recorded message.

Worse experience that I have ever had at Mercedes of Gainesville. I made the choice to have my CLA 250 repaired here locally as I thought Mercedes repair service would be far beyond Caliber Collection, which is where Progressive my insurance company told me to take my car. Took my car here Mercedes locally for replacement of broken driver side window, as someone tried to steal my car!

Mercedes-Benz is not a luxury brand anymore. I had a flat tire, so I reached out to Mercedes Roadside Assistance and the nearest dealer. The Mercedes dealer states first available day to fix my tire was on Monday, today is Friday (mind you, I'm on a flat). I contacted Roadside Assistancw for help and they located the next nearest dealer, but they don't have the tire in stock. So I ask Roadside Assistance to tow my car to a tire company because Mercedes could not accommodate me. I was informed there would be a 200 dollar fee for towing to a place other than Mercedes (who doesn't have tires or opening for emergencies). Why buy a car that you can't rely on or feel safe driving. My car is newer car with a purchased tire package that I am unable to use because Mercedes does not keep tires in stock on the cars they sell or accommodate their customers during emergencies.

Horrible over the phone customer service, stating one thing one day and changing the rules the next day is this the way you operate a business??? Do you really inconvenience people financially?? This is the last time I will deal a vehicle with them again. once agian I state that these people over the phone should been fired yesterday due to the inconvenience and misinterpretation on their part!

I had major issues with the Mercedes-Benz Connect app on my 2019 CLE 450, inaccurate status updates like showing the car as locked when it wasn't, or the sunroof as open when it was closed. Because of that, I never subscribed to the service after it ended. Fast forward to 2025, I gave Mercedes another shot with the 2026 AMG CLE 53. Before buying, I raised my concerns and was told the issues were resolved. Unfortunately, they're not. Since purchasing the car around 8 Oct 2026, I've had two major problems with the app.

This is my last Mercedes. The cost of Maintenance and the time it takes is just too much. And the final thing is that my 2018 E400 is no longer covered under MBRACE which allowed me to start my car remotely. Mercedes decided just to do away with it with no alternative, no replacement. That to me shows they do not care about their customers.

Late June, after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes-Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. We haven't had our van for almost 4 months now. Horrible business practices! Is this the right way to treat a customer?

I have recently had to service my 2002 320 SLK yet again in the last 90 days. This time I’m being asked to pay $1,700 to replace the YAW sensor which was engaging the ABS braking while driving on I95.

After 5 years of service, my GLC 300 smells like it is overheating. After I took it to the dealers. At first, they told me I have engine mount problem. And that there is a vibration. It was all a lie. They pinched my water hose, so I can come back sooner. It is time to get a Lexus. Mercedes-Benz are full of shit. Buy better with your money.