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I bought a 2019 Mazda CX-5 Touring trim with an extra package. Little things that I noticed. The home screen has an anti-glare film on it. Be very careful what you use to clean it with. I would use a dry soft cloth or mildly dampened. That film will rub off and it will leave a splotch easily. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. If you fart in the car, it can scratch it. I'm trying to make a cover for it because to it will continue to mar. I can't find one commercially made for this. Mazda admitted to me that it scratches easily. It's over $500 to replace. The tires had a treadwear rating of 260. That's not great at all. I replaced them with Hankook Kinergy PT H737 with an 860 rating. My mechanic said he's seen great wear with these for the price.
In a wintry climate, heated side view mirrors are great. It's not a creature comfort, but a safety feature. Having to go up to a Grand Touring trim to get them is expensive. I drove a beater car from 1989 and it had heated rear view mirrors. This isn't something new. I miss a CD player. When I was looking at cars, Subaru still had a CD player and Nissan was phasing it out in the 2019 model. For us that have lots of CDs, we miss the CD player. Mazda's warranties are lagging behind the competition. Mazda has to up its game. Mazda is trying to position itself against the luxury models at a better price. My feeling is if you want that luxury quality, you may have to look at the luxury brands. Generally, you get what you pay for. Even a used luxury brand is worth looking at if you want that luxury feel. When I buy a new car, I will closely at the competitors again.
Mazda says their motto is to make you feel alive, I say it’s the opposite. It should be “Make you signed death warrant”. Here is case. I purchased brand new 2016 Mazda cx5 from Mazda dealership back in 2015. Loved the car. It was driving smooth and nice. I recommended multiple family member and friends to buy Mazda after this and few bought it as well. Got all of my car services done at Mazda dealership service centers as well. Move past to year 2022 February. I was driving car on highway while an Emergency Break light came on and noise from rear. Took it to dealership to get it checked up and they said it was rear caliper that was dragging the brakes with rotors, it will need to get replaced. (This was right side on original inspection.)
While servicing they found left side caliper was doing same thing and it had damaged brake and rotors as well. I came to find out there was a TSB Ref # R052/16C created for this issue back in 2016 and revised in 2017. It was a known issue that Mazda knew about it and my car’s VIN number was within the range of cars that could have this issue. I never received a notice that there could be an issue with my car and go have it checked it out at service center. When this TSB came out my car was still within the original warranty and could have gotten this fixed. But by the time when this issue came up car was out of warranty by then and they have put my family and mine life in risk for good 5 years, good thing it didn’t cause any accident while I was driving the car around. I ended paying $1712.15 for rear two new caliper, pair of brakes, rotors and service.
I reached out to Mazda USA to help with the bill since it was a known issue. They came back saying they can’t do anything since it wasn’t a recall. Mazda dealership service center was no help either, even I bought the car from them and had all my serviced done with them as well, won’t do any goodwill or offer any service. After multiple calls with Mazda customer service center over multiple months case is still going. I did not expected that I would be signing a death warrant by buying a Mazda I would not recommend anyone any more to get into business with Mazda. I care about safety of drivers. If Mazda can’t send out a communication to even to get the vehicle checked out for safety reason, well that is a shame and like I said they should not be using the slogans like “Make you feel alive” and just change it to “Make you signed death warrant”. Hope after reading this someone will reach out to offer help.
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After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldn't cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.
After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. On several occasions they indicated they would get back to me, but never did. I would recommend against buying a new or preowned Mazda. They do not stand behind their product as evidenced by the initial faulty drivetrain and lack of customer support.
I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. I travel for work and I am currently in Flagstaff, Arizona. My vehicle began making a roaring sound from the passenger side tire. I thought it was odd because my car only has 30,000 miles on it. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. And I did not feel comfortable driving it. Turns out my wheel bearing is bad. I called Mazda customer service and they said “Yes that wheel bearings are covered under warranty," and they can call for a tow truck but there is no guarantee that a tow truck will be able to come get it, and if they do there will be no guarantee that it can be dropped back off. I have no other vehicle to pick it up. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, “no it will have to be a Mazda dealership for warranty to cover it.”
In conclusion, there is no guarantee that my vehicle will be picked up, and if it is there is no guarantee that it will be dropped off. Also no reimbursement so I am paying out of pocket. What is the point of a “warranty” that does not give you options to repair your vehicle? The customer service rep said she would transfer me to her supervisor and that she also sent her my number in case we got disconnected. She hung up the phone and I never received a call from her supervisor. Mazda warranty is **.
I leased a Mazda in August of last year. I got in a car accident in January. Mazda in Palm Beach Gardens has my car for repair. They can not give me a date since they can't get parts until maybe June. Mazda Financial told me to trade the lease in for a new one, I spent 5 hours at Mazda in PBG they wanted to offer me the same car @ 750.00 a month vs the 300.00 I am paying currently as well as 5000. down and trade in the car they are repairing. I have called Mazda corp, Mazda Financial as well as the Mazda dealership for some help with no returned phone. They will NOT give me a loaner car because they only give out loaners for service issues. My current position is I have NO car. No idea when it will be fixed. Paying 300.00 a month for my lease as well as 1500.00 a month for a rental car.
My car front control arm had a total failure in which the ring holding the ball joint on the front passenger side snapped the approximately 1 inch solid metal, This happened while driving. My car slammed to a halt, my tire disconnected and rotated 90 degrees. I have owned many older Classic Vehicles, and this is the first time I have seen this without a full side on collision. I called Mazda Canada, and got told the Car was out of warranty. As a result of there not being a recall on this part I am on my own. Damaged caused was Control Arm, Ball Joint, Front and Rear Bushings as well as a new axle need. You have to love being taken advantage of. This was my first Mazda purchase, and my last.
I use to love the CX9, until they gave it an overbite. Or Duckface.. I don't know,, The front end is hideous. I'm now currently Waiting till they change it to go back to Mazda. Everything else about the CX9 grand touring is amazing.
My 2017 Mazda CX-3 has rust problems on the roof and hatch panels within 4 years. The smallest stone chips will lead to migration of rust under the paint causing bubbling. The underside and the inside of the hatch rusts even without stone chips. The bottom inside weld of the hatch rusts. This was not sprayed when I had the car rust proofed (so request it). Mazda declined my claim under the 7 year rust perforation warranty. They are still not choosing to design their cars for the North American rust belt. Similar complaints can be found on internet forums. Otherwise this is a good car.
OK, the car drives and handles well so that's why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the car's computer reboots. Not once, twice. I take it to the dealership, the guy says "yeah, the computer needs to be updated, no big deal".
Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it can't find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.
Then the driver's seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the driver's seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just don't even know what to do. I deeply regret purchasing this vehicle.
They do not treat customers very well. Their cars are substandard and when I try to get my car fixed, even more mechanical problems arise. Coincidence? I had to bring in my car twice for the same issue only to go to a third-party to have it fixed properly. Having said that even more mechanical issues have arisen. When I talk to them they are very condescending and rude. It was shocking at first but after a few times of trying to reason of them I discovered that they do not care about the customer. I recommend not buying a Mazda or dealing with any of them or their associates.
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