Mazda

I purchased a used CPO Mazda. The vehicle broke down shortly after purchase so it needed to be towed. Towing should have been covered yet since my information was not updated in the system (even after a few weeks), I needed to pay it out of pocket. Before paying for the service, I called customer service to confirm that I will be reimbursed for the fee. Now they are refusing to reimburse me. Apparently, it's a courtesy that they're assisting me. What a joke.

Strongly suggest you don't purchase from this dealership or a Mazda. I purchased a used Mazda CX5 that was originally sold from Moffatts. I was hearing a small noise from under the hood 5 months in after I bought it less than 80,000 km, took it to my mechanic. He told me it was the transmission and there was TSB out on this issues with this model and to take it to Mazda to see if it was under powertrain warranty. I was told by Moffatts that I was out of luck that the warranty had just expired like within days! Not even a month.

While we love our CX-5 we are disappointed with the service we received at McKinney Mazda, Easley, SC. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs.

I have purchased a 2022 Mazda CX-5 3 months ago (May 2022) and since have had a terrible experience with both Mazda and the dealer who sold me the car (Westshore Mazda in Tampa, FL). Trying to reach Mazda's customer's support is the worst ordeal I had in a long time. You wait and wait and wait, and then get disconnected, and if you finally talk with someone, you get disconnected at the middle of the call and no one calls you back.

I purchased my Mazda CX-9 2 years ago, currently with 15K miles. On my recent service visit, I was informed that all 4 tires need to be replaced, even though I only have 15K miles on the new vehicle. Service rep stated it was clearly a manufacturer defect. Unfortunately Yokohama tires refuses to stand by their product and offer a replacement. Similarly when the dealership contacted Mazda directly, Mazda also refused to stand by the product they put on my car. A $1000 cost to replace the tires just 2 years into ownership is unacceptable.

I bought a 2019 Mazda CX-5 Touring trim with an extra package. Little things that I noticed. The home screen has an anti-glare film on it. Be very careful what you use to clean it with. I would use a dry soft cloth or mildly dampened. That film will rub off and it will leave a splotch easily. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. If you fart in the car, it can scratch it. I'm trying to make a cover for it because to it will continue to mar. I can't find one commercially made for this. Mazda admitted to me that it scratches easily. It's over $500 to replace. The tires had a treadwear rating of 260. That's not great at all. I replaced them with Hankook Kinergy PT H737 with an 860 rating. My mechanic said he's seen great wear with these for the price.

Mazda says their motto is to make you feel alive, I say it’s the opposite. It should be “Make you signed death warrant”. Here is case. I purchased brand new 2016 Mazda cx5 from Mazda dealership back in 2015. Loved the car. It was driving smooth and nice. I recommended multiple family member and friends to buy Mazda after this and few bought it as well. Got all of my car services done at Mazda dealership service centers as well. Move past to year 2022 February. I was driving car on highway while an Emergency Break light came on and noise from rear. Took it to dealership to get it checked up and they said it was rear caliper that was dragging the brakes with rotors, it will need to get replaced. (This was right side on original inspection.)

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldn't cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.

I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. I travel for work and I am currently in Flagstaff, Arizona. My vehicle began making a roaring sound from the passenger side tire. I thought it was odd because my car only has 30,000 miles on it. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. And I did not feel comfortable driving it. Turns out my wheel bearing is bad. I called Mazda customer service and they said “Yes that wheel bearings are covered under warranty," and they can call for a tow truck but there is no guarantee that a tow truck will be able to come get it, and if they do there will be no guarantee that it can be dropped back off. I have no other vehicle to pick it up. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, “no it will have to be a Mazda dealership for warranty to cover it.”

I leased a Mazda in August of last year. I got in a car accident in January. Mazda in Palm Beach Gardens has my car for repair. They can not give me a date since they can't get parts until maybe June. Mazda Financial told me to trade the lease in for a new one, I spent 5 hours at Mazda in PBG they wanted to offer me the same car @ 750.00 a month vs the 300.00 I am paying currently as well as 5000. down and trade in the car they are repairing. I have called Mazda corp, Mazda Financial as well as the Mazda dealership for some help with no returned phone. They will NOT give me a loaner car because they only give out loaners for service issues. My current position is I have NO car. No idea when it will be fixed. Paying 300.00 a month for my lease as well as 1500.00 a month for a rental car.