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Mazda
Overall Satisfaction Rating
3.73/5
  • 5 stars
    161
  • 4 stars
    184
  • 3 stars
    160
  • 2 stars
    48
  • 1 stars
    28
Based on 581 ratings submitted in the last year
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    Mazda

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      569 Mazda Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 12, 2019

      I own 2009 Mazda 5. It has 145,000 miles on it and still runs great! I bought it in 2010 and it was the best car purchase. No problems at all. Only changing oils, tires, and breaks. We needed second car and we decided to get another Mazda, this time CX5. I think I would never buy another brand. I would absolutely recommend to a family and friends.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 22, 2019

      A few days ago I jumped in the Mazda 2016 CX-5 and the console keep rebooting. The Mazda logo came up but then I never went to the home screen. Have no navigation, no hands free phone and the radio is stuck on just one station, the last station I had on before the system went down. Called Mazda and they told me they don't know what's causing the problem so I shouldn't bother bringing it down for service. I have about 47K miles on it. I did purchase an extended warranty. So now what? Wait for Mazda to contact me? They told me that they are receiving a lot of calls on this problem right now. But it looks like it's been going on for a while now.

      4 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: July 26, 2019

      I bought a 2005 Mazda RX8 and I've had nothing but problems with it ever since. I've had to replace the fuel pump, the clutch, the catalytic converter, both O2 sensors, the crankshaft positioning sensor, the mass airflow sensor and now the engine is smoking. It is nothing but a lemon and I am still paying on the stupid car.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 26, 2019

      A word to the wise, if you have a mechanical problem check to see what issues Mazda may be extending warranty coverage. From experience, dealerships and Mazda provide no foreknowledge to a problem with faulty manufacturing issues that are covered under an extended warranty. On my daughter's 2012 CX9 there was a factory problem with a brake line. Dealer quoted over $800 repair cost and never informed us that this problem was covered under extended warranty. I happened to find out by internet search, it was a warranty covered issue and we still fell within extended warranty time and mileage limits. She now is told the AWD is not functioning due to a faulty factory power transfer unit. There was and still is no indication by any warning light or anything that a problem with the AWD occurred.

      Unfortunately, the extended warranty time limit expired 6 months ago. We have no idea when the AWD failed and neither does Mazda dealership. I can see that this is going to be difficult to get this covered because no one can tell if it failed under the warranty limits (we are still within the mileage limit). This is a $1500 repair quote. I think if Mazda has knowledge of factory failures this information should be made more readily available to consumers. Or better yet MAKE YOUR DAMN CARS BETTER!!!

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      8 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: June 12, 2019

      Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the "best deal". I explained to him I still had 3 more months left on my previous lease but he assured me it wouldn't be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).

      Well, to cut the story short, it's been almost three months since I switched to Mazda, my previous lease hasn't been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: "I will find out what is going on and I will reach out to you" but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.

      I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, he'd tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.

      The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I would've known that from the beginning I would have just waited out the three months so I wouldn't be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasn't for my contract I would have returned the vehicle already so I wouldn't have to deal with them.

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      10 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: June 10, 2019

      The car itself is a cheaper version of a Toyota. Spend the few extra dollars for the Toyota and get a manufacture that stands by their cars. Mazda is having a big issue with the CMU chips failing for the entertainment screen. My car was 3 months past the warranty coverage and even knowing that they are having problems with these they refused to do anything. Even the replacement motherboards are failing. Without the CMU chip you can’t play the radio. This is not something that should fail after 3 1/2 years. I had to spend $1500 so I could listen to the radio. You get what you pay for. Beware of Mazda.

      18 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 10, 2019

      I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

      15 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: April 17, 2019

      I leased CX-3 for 3 years from Mazda. When I returned it, I thought my car looked pretty well maintained except the curb rash on the wheels. I was wrong. The wear and tear charges were more than $1000 dollars because they charge for every little thing you did not even notice when you had your car plus on damages that Mazda should be responsible for. For example, if you drive in rain or wash your car, there will be "water damage" in the headlight that is going to cost you $350 for EACH headlight. The receipt is the final list after I made them remove a few things. I am leasing a car from Mercedes too, and they are not charging me for every tiny scratch like Mazda did. So if you lease a car from Mazda, make sure you fix everything including tiny tiny scratches and damages caused by their poor assembly.

      12 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 26, 2019

      CX5 with 105,000 miles. Started car, backed out of garage, proceeded to drive away and a loud noise just before the car died. Ended up pushing the car back to the house and into the garage. Spent a few hours looking over everything and could not find the source of the problem. Checked the oil and it was fine. Checked fuses, all were good. Checked starter and alternator, all good. The next day I looked under the passenger side of the vehicle and notice two drops of oil on the garage floor. Checked oil again and it was up to level. Followed a small trail of oil pooling on the dust cover (under the engine) and saw two jagged holes in the engine block just above the oil filter. I wish I could post pictures of the holes and block pieces.

      The engine block wall is VERY thin and not what you would expect. Mazda really went cheap on manufacturing these SkyActiv blocks! The car belongs to my wife and is out of warranty range so with $13k left owed on it, we're screwed. One more thing to add is Mazda had already replaced the defective automatic transmission at 80,000 miles.

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      15 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: March 20, 2019

      To all owner of Mazda 2007-2013 Grand touring model. This car has around 62 K miles on it and solely serviced at Peterson Mazda dealer which I bought the car from, in Huntington Beach, California. About a month or so the car was serviced as scheduled and the inspection revealed nothing out of the ordinary. I was informed that eventually, I have to change the brake pads within 6 months or so. There was about 1/3 left on them. Without any warning of any kind, the brakes quit working and the car was not driveable. I thank God that my kids were not with me.

      The only way I came to a full stop was to downgrade to the 1st gear and apply the emergency brake. I recall I was on the freeway and the car had to be towed to my place. I replaced the disks, put new pads front and rear and the car still was not breaking. I took the car back to the dealer thinking that the master cylinder was defective and need replacing and I was ready to bit my tongue and pay for it since my warranty just expired at 60K.

      To my surprise I was told that there is a factory recall on the brake boosters and the replacement is free. I was outraged by the fact that we were not informed of this potentially dangerous issue, and I was told that it is on the need to know or repair basis and that the dealer is not liable since Mazda would not reimburse the cost of the repair, which averages $400 or so.

      Thanks a lot, Mazda. It is almost as bad as the exploding gas tank from the Ford Pinto back in the days. Do yourself a favor call your dealer and let them know about those boosters. Your life is at risk. For the record, I rarely write reviews but this time I felt obligated to inform the public about the shady dishonest behavior that Mazda is conducting and my life and kids' life is worth more than your pathetic $400. Signed a teacher and very unhappy customer.

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      14 people found this review helpful
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      Mazda Company Information

      Company Name:
      Mazda
      Website:
      www.mazdausa.com
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