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Mazda
Overall Satisfaction Rating
2.82/5
  • 5 stars
    13
  • 4 stars
    8
  • 3 stars
    4
  • 2 stars
    2
  • 1 stars
    15
Based on 42 ratings submitted in the last year
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Mazda

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552 Mazda Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2019

After 17.000 miles on my 2016 Mazda CX3 the driver’s side headlight housing failed and was filling up with moisture. MAZDA replaced it free of charge. The dealer tells me that Mazda is having trouble with these housings and that they have not put out a recall, Ok? At 40.000 miles it failed on the other side. MAZDA will not replace it. They say because I am 4.000 miles over the warranty. A 2 year old car and both headlights have failed. They want over $400+ labor. My first Mazda and my last if they can’t stand behind a 2 year old car and replace it. I would be willing to even pay for the labor at the dealer. Maybe someone here can get them to step up to the plate. Thank you.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 24, 2018

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery.

The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

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3 people found this review helpful
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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2018

I leased a SUV Mazda cx5. Had 13000 miles and the motor went Bad (lemon car). The NJ MAZDA DEALER TOW the car and called me after few weeks and told me MAZDA USA the "low" of the car business will not take responsibility and fix the car. The car is in the dealer lot RAMSEY MAZDA NJ since Sep 2017. I been paying $359 a month and insurance for 14 month and I have no car. I just filed a lawsuit against Mazda USA and Ramsey Mazda and stopped paying for the car, and they have the nerves to ruin my credit too. DO YOURSELF A FAVOR. DON'T DEAL WITH THIS GUYS. THEY DON'T DESERVE YOUR BUSINESS.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 23, 2018

They told me I needed a new oem turbo, and that would fix my car, well it didn't, car was still running bad and they got 1500.00$. They don't care. They take your money, and then leave you hanging. DO NOT TRUST THEM. YOU WILL REGRET IT.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 20, 2018

NEVER BUY MAZDA. Auto friend, I need your help and your expertise are greatly appreciated. I have a 2016 Mazda CX9. I am fed up with MAZDA. I began having issues with my car prior to the powertrain warranty going out at 60,000 miles. My car began to idle very badly as if I had bad gas. The dealership suggested that I put in the fuel injection cleaner which I did. No resolution. I wasted money by advice of Dolan Mazda and paid out-of-pocket for new spark plugs for my vehicle. The issue was not resolved. Dolan then stated that the fuel pump went out which was the reason why my engine was full of gas and the car lost power. The fuel pump was replaced and the issue was not resolved. My car was transported to California because Mazda Reno does NOT have certified Mazda techs. My injectors and fuel injection system was updated in California yet The issue was not resolved. My car lost power again and I returned it to Reno.

They stated that the throttle body went out which would cost $650. They replaced the throttle body. The issue Is still not resolved. I clearly have a lemon. Now they are telling me that they have to call the tech line because they have no clue why my vehicle will not run. Now they’re telling me there could be another issue as a result of the fuel pump going out and messing up the fuel injection. They said it was a domino effect that affected other issues on the car which is going be very expensive to repair. I have been without my car going on two months now and I’ve been going back-and-forth to the dealerships as my car was at 50,000 miles.

The first time that Dolan MAZDA took possession of my car, they put 63 miles on the car test driving it. When I receive my car back from California, an additional 372 miles was put on my car. This is ridiculous!! This car again is clearly a lemon and they cannot figure out what’s wrong with my car. Now MAZDA is saying since I am now out of warranty, I must pay for repairs. I was in warranty the first 3 times they attempted to fix my car.

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12 people found this review helpful
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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 3, 2018

So Mazda has kidnapped my mother's car for 3 weeks now. My mom is not very well in English and sometimes gets taken advantage of and I feel like MAZDA HAS FULLY TAKEN ADVANTAGE OF MY MOM. We had my uncle call and my brother even called so this morning I have decided to call for her 'cause I wanted to know if she was EVER GETTING HER CAR BACK. She has to work so I called and asked for the person in charge of my mother's car and the little girl on the phone told me, "Ok. Yes he’s in" so she transfer me to the VOICEMAIL so NO HE WAS NOT IN (LIES). I left a voicemail for JASON and then calling back to Mazda the little girl picks up the phone and I tell her, "Life is kinda hard right now for my mother and her and I don’t see eye to eye sometimes living together" (I’m putting this nicely 'cause she really pissed me off) and that little girl had the nerve to tell me, "You need to take care of your mom."

Little girl you don’t have the right to tell ANY customers that about their family. You guys have had my mother's car for 3 weeks now with no answers. She bought her car in 2016 and how the hell does the transmission just mess up like that and then finding out they don’t even do an engine check in your car when you go and get an oil change. Stoney Trail Mazda has the worst service/callbacks and rude service people EVER. You guys need to work on your people skills and maybe get a new girl to pick up the phone for service 'cause she had no clue what’s she’s doing... One more thing my mother had to rent a car and pay it with her own money 'cause Mazda said that her plan didn’t cover it. They also said they would try there headrest to fix it and try to cover her car rental and NOPE that was another lie... You're better off taking your car to another mechanic that!!!

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5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 3, 2018

Please let it be known that I nor my family will EVER be buying another Mazda ever again and I will be making it very public about how Mazda “helps” their customers. I leased a 2016 Mazda CX-5 after thinking it was the best decision for my family. I am now 8 months pregnant with my second child, have had the car for less than 2 years and the display screen is glitching. I found out it needs an infotainment display screen that will cost me $1200+.

This is a MANUFACTURER issue and according to dealerships a known issue with these cars. It’s nothing I did and Mazda’s response back to me was, "We can cover most of it but you will still have to pay about $400". So let me get this straight. I am LEASING and planned on financing what was at the time a brand new car in which a display screen went in less than 2 years which is a manufacturer issue so I cannot check any maintenance, no radio, etc. and I’m ** out of luck with getting it fixed? Great job Mazda. NEVER AGAIN.

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10 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 25, 2018

We have seen a host of complaints on the internet, including the ** website about reliability issues on relatively new Mazda SUVs. In our specific case, both the LED lights on our 2016 CX-5 went out in under 40K miles. They cost a whopping ~$1100 to replace... each! Mazda corporate replaced one, but when the second one went out at 40K, said it's not a reliability issue. The entire cost of replacing just one assembly costs as much as 3 years of standard maintenance costs. We're done with Mazda. In contrast, Subaru fixed an engine issue (twice, both times well out of warranty) at their expense just to stand by their brand.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

Bought a used Mazda CX-7 July 2016. July 2017 the left front control arm broke while driving down the road. Had my mechanic make the repairs to the car. Sept 2017 I get notice that there is a recall on the issue that occurred. Had the car to Mazda dealer August 2018 and repairs were made as per the recall but now Mazda USA does not want to reimburse me for the repairs made by my mechanic in July 2017 since it was done after the August 10, 2016 date of the recall which I knew nothing about till Sept 2017 when I got the first notice of the recall. Finally got them to look at the info but now they are using the fact that I don't have a bank statement from July 2017 showing the repairs were paid with my Visa when the slip from the garage is clearly marked paid Visa. Big company just looking for any possible loophole to get out of owning up to their mistakes.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 28, 2018

This is my 3rd Mazda, if I ever have need to buy another car it will also be a Mazda, but my last one later 17 years so I may never need another one if this one lasts that long, too. I like that it's strong, reliable, and has decent mileage. It's a great color, charcoal grey. I feel sexy driving this car. I feel like the brakes are completely reliable as well. But my model is a bit sporty for me. I'd also like to sit a little higher and have better visibility especially the back window. I'd love one of those backup cameras as well.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 27, 2018

I have not had a single issue with my car in six years, it has been the absolute best purchase I have ever made. The car has also retained much of its resale value. My vehicle is totally manual, transmission and windows; the vehicle also gets great gas mileage. I chose this car because it was rated very high for reliability and overall value at the time I bought the vehicle. However, I dislike the clips that secure parts to my vehicle, and they break very easily. The oil pan fell off a few months after purchase and some of the interior clip ons broke as well.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 24, 2018

It has been a great vehicle so far and it's comfortable to ride in. I love how I just need the key fob in my pocket/purse and can lock/unlock with one touch and a key is not needed to be placed in ignition. It is very dependable. It is also very comfortable and fun to drive. I chose this for the third row seat to upgrade from the CX-7 I owned. I like the leather seats, sunroof, rear view camera, keyless entry and driving and fold down third row seat. But I would like for it have Apple CarPlay, more leg room in third row, seat coolers and better softer leather seats like previous CX-9 models have.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 23, 2018

The Mazda CX 5 is a great looking SUV. The after sales service sucks. I have determined that the Electronic Park Brake is a design flaw. This must be the only front wheel drive vehicle that wears out its rear brake pads and tyres before the front. Mazda with TSB 004-05/15 replaces the brake calipers when the actual problem is the sensor which controls the EPB. Like a person who hates constructive critique. I am not surprised that they are suffering in the market.

22 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 23, 2018

This car drives very similar to the vehicle I replaced- Lincoln Navigator. I test drove my Mazda CX-9 during a snow storm and I was pleased at how well it barreled through snow drifts. It's very luxurious and roomy. Also fits me in regard to seat belt since I'm very short; many belts cut me off at the neck. Love the interior, including color. Great gas mileage. I'm proud of how car looks and performs. But I have difficulty locking car from inside car while car is still running, or turned off in my driveway... And I don't like the exterior color of black - really shows dirt. I also wish I had a tow package...

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 22, 2018

It has been good so far. It is good on gas and seems to be mostly reliable. Has a pretty big trunk for a little car. Runs pretty good. It is great for me and my daughter but has a good size back seat if we want to take others with us. It has some updated technology so that is nice, I can connect my phone and it is really easy to drive. It was the car I was able to get approved for so that is what I bought. However, the headlights have to be turned on and off manually, my old car had running lights so I didn't have to worry about the lights all the time. It is pretty low to the ground so it is a big change from an SUV.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 21, 2018

Love my SUV Mazda CX7. It's so comfortable. Have much space for family members and it's a good vehicle to travel and have a big back space for stuff, groceries, shopping items. The interiors are very durable material and easy to clean. And easy repair and to drive so safely and secured part. I recommended so much for all type of family. It's very pretty design so I would like to buy a new one next year. But I would like maybe a more bigger back in a new model but at all it's fine other parts. Quality and strong parts. All the model is ok.

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Rated with 5 stars
Verified Reviewer
Original review: June 20, 2018

Got the Mazda Tribute secondhand really cheap... runs really well... have not had any issues except flat tire and the key not wanting to come out of the ignition. Also, the gear shift sticks but I attribute that to the previous owner letting her kids accidentally spill a soda on it. It has grey color... spacious design... has cruise control that works great. I love any kind of SUV/Crossover... they have so much more room than even a large car... great for trips... modern and sleek design. But I wish it had better quality interior material and design. The car is secondhand and she had kids but they would not have been able to do the damage quite so easily otherwise.

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Rated with 4 stars
Verified Reviewer
Original review: June 19, 2018

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You can't just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 18, 2018

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but it's not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 17, 2018

My Four door Mazda 2 Hatchback is Black. It is a nice good car with basic features nothing too fancy. It gets me from point a to point b. I just pay way too much for it because I got with the wrong dealership. It was a smaller car with gas mileage good. I do not like big cars and maneuvering those so the outside size was perfect for me. Once I had kids I did not like that it was so small and no space for car seats and strollers. You have to scoot the seats all the way up in order to fit everything and that is very inconvenient. Now I am trying to trade the car in.

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Rated with 5 stars
Verified Reviewer
Original review: June 16, 2018

Mazda 5 is sharp looking car with lots of great features for an affordable price. Great experience driving for everyday and long road trips. Very roomy with the third row seating option. We have had very positive experiences in owning 3 other Mazdas. Great driveability in town, freeway or long distance. Gets good gas mileage. Has Bluetooth feature for answering and making phone calls hands free. However, it does not have power seats or lighted mirrors on the visors. Sometimes the catalytic converter has an odor of sulfur that service technicians do not seem able to smell or find the cause of when we have it serviced.

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Rated with 3 stars
Verified Reviewer
Original review: June 15, 2018

Mazda 5 has good mileage and storage space in the back. We like the cruise control, volume/mute control on steering wheel and digital dashboard display. We wanted the benefits of a minivan that was easier to maneuver and at a lower price. However, it has poor overall leg room and we cannot use the third row seats for people of all ages and sizes. We want more overall leg room, but especially more room for the third row seats. This would help to carry people of all ages and sizes in all of the passenger seats.

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Rated with 5 stars
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Verified Reviewer
Original review: June 14, 2018

Last Monday June 11th I was involved in a car accident in my 2012 Mazda CX-9. I want to say THANK YOU! For building an great quality vehicle. This vehicle saved my 3 children's life and mine. The curtain airbags deployed right on time to prevent us from injuring our heads. My kids and I were able to walk out that wreck with not even a scratch. Thank you for protecting my family.

15 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 14, 2018

Been very happy with the Mazda 5 for the most part. It drives well, is not too expensive to run, and has not needed many repairs. Also fits nicely into our very tiny one-car garage, which is a definite plus. I choose it because the storage area could hold all of the items I knew I would need to carry there, which was the main reason was shopping for a new vehicle. But I dislike that there is only one keylock, on the driver's door. To open any of the other doors, must first open driver door, then use inside controls to open rest of doors.

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Rated with 5 stars
Verified Reviewer
Original review: June 13, 2018

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazda's handling. I also love how the looks of the car. It's very stylish and it's fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 10, 2018

Owner of 2 Mazda 3 2016 & 2015. Great vehicles. My wife and I love them. Great gas mileage. No problems at all after 66,000 miles. Mazda come a long way after split from Ford. Waiting on the cx5 Diesel. We are going to trade the oldest one. Great job Mazda!

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Rated with 1 star
Verified Reviewer
Original review: June 4, 2018

Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a great sales person. For the first time I walked in, Mr. Jason **, took care of me with no pressure, taking the time to answer all my questions, printing me clear and detailed sales offers for financing and leasing, and for the first time in my experience, was trustworthy! Went several times to meet him for questions, until the time we were going to sign for lease. Provided him with all requested necessary documents and information the evening before.

On May 30th, 2018, after 3 hours spent with him with all paperwork’s, we had to wait for his Financial Manager Nick, who was supposedly too busy in assisting other clients, when his office was empty. Jason could not even have an appointment schedule from this "busy" person. He asked me to pay half of the deposit to "hold the car for me", and charged my credit card. Therefore, he asked me to come the next day, May 31st, in confirming that Nick would call me to set up an appointment, and to confirm me the credit approval and monthly payments amount. Waited until 1:40PM to contact Jason because I have not received any feedback from anyone.

Around 2:00PM, Jason texted me back in apologizing that he was assisting clients, but no information regarding appointment, credit approval or anything related to the lease offer. Only because the Financial Manager is again too "busy" and "so well organized" that he cannot delivered. Explained to Jason, that if they are not interested by my potential account, it will force me to seek for another dealer offer in order to not lose the benefit of 0% interest financing/lease special May sales.

At 3:00PM, just a quick text to let me know I was approved for the amount, but no appointment still... After many back and forth with several Mazda dealerships, I accepted another offer to get my car ready that evening at the last minute! Texted back to Jason to express my disappointment about his Financial Manager and the General Manager of this dealership, who both let him down and made him lose the sale. Also requested to be refunded of my deposit charged on my credit card.

As of June 4th, no news about either my refund, or a call from any Manager to apologize or anything else. So, I called to speak with Mr. Mark ** who is registered on BBB as General Manager, but no one as his phone or can transfer my call... Called 4 times to be transferred on voicemail, so asked to General Manager to call me back, and left them all information needed to understand the situation.

Mr. Chris **, General Manager called me back, but had no information about the situation. Expressed my disappointment about the way his dealership is operated, his Financial Manager who did not delivered, how it is a shame to not support and provide resources to his great sales persons to close sales, and claimed for my refund. He asked my credit card number again, because he claimed no one will have it and it is the only way I could receive my refund... wonder what they do with card receipts after you pay, and may be they do have a shoe box accounting records systems! He also told me not to be worry about his management style… Provided him with my card information, and he claimed I will be refunded same day. He told me that he would talk with his Financial Manager to understand the situation, but I advised him to talk with Mr. Jason ** who lost the sale because of Financial Manager.

I feel very sorry for Jason because, from the beginning to the end of the process during my 4 visits, he offered me a great service and beyond expectations compared to all dealerships from several brands I went to for months for car shopping. He was a trustworthy sales persons (which is very rare) with a consultant approach, very patient with me in explaining in details all my questions, and professional. Even this dealership is 1 hour drive from where I live, I really wanted to close the sales with him. In summary, I would not recommend this dealership if you don’t have the time to be lied around, and have to wait for the Financial Manager to deign to do his job professionally. If you are not in hurry, well then asked for Mr. Jason ** who is the person I would recommend.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 19, 2018

2007 Mazda Miata MX-5 manual transmission - I am in the market for a more practical car so I have been reading reviews of the brands I am considering. Every brand seems to have issues and I just wanted to share my experiences with the Miata. I bought the car new in December 2006 and have been the sole driver since. It now has 110,000 miles and still going strong. The only mechanical repair I have had was needing to replace the thermostat around 80,000 miles. I just now had to get new brakes for the first time.

The paint still looks brand new and I am constantly being asked if it is a new car. The only thing that has not held up well is the cloth upholstery on the driver's front seat but the aftermarket leather seat covers look fabulous. I LOVE THIS CAR! I have loved it since I drove off the dealership lot. I lament having to part with it for a larger car that is better in the snow and after reading the reviews, I am even more hesitant to replace it. If you are considering a Miata from the 2006-2015 generation, I can highly recommend one.

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Rated with 4 stars
Verified Reviewer
Original review: May 9, 2018

One of things I like best about the 2009 Mazda 5 is that the side rear lights are set high up, so that people in huge SUVs etc. can see my turn signals. I also really like the rear hatch, which opens high enough that I do not bump my head!

3 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: May 9, 2018

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

8 people found this review helpful
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Mazda Company Information

Company Name:
Mazda
Website:
www.mazdausa.com
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