Mazda Reviews

My ‘21 CX5 developed a clicking noise/rattle windshield last year when it only had 14k miles. Since, it now has almost 27k miles and the rattle is still well and alive. Brought it to the local dealership (Cardinale Mazda). They couldn’t fix it mostly because of lack effort and loves doing run around. Decided to reach out to Mazda USA, explained everything in details and sent them my recordings of the rattle which they refuse to check for whatever ** security concern they have. My conversation with Mazda USA’s customer service rep just keeps going in circles and seems like they have no interest in helping me at all. Took it to another dealership 60 miles away from me. Still couldn’t fix the issue. What an unpleasant ownership experience. They’re gunning to enter the premium/luxury class but they’re basically a ghost when it comes to resolving issues on the cars that they produce.

So I have been working with Mazda customer service to resolve an issue with my 2019 Mazda CX-9. It has experienced the spider cracking on the infotainment screen that so many others have also experienced on 2016 to 2019 CX-9's. I am giving Mazda two stars because customer service has been great to work with. I am always able to get a hold of someone very quickly and representatives have always been very knowledgeable and helpful. I cannot give more stars however because I am disappointed that Mazda is not willing to do more to help resolve this issue for me. There is a TSB (SA-008/18) that covers this exact issue, but only up to 2018 models.

Without informing the users they have been data logging all the users that have their Mazda app. The only way to opt out of this service is by being a resident of California, Colorado, Connecticut, or Virginia.. They will sell off your data to other companies like insurance companies that will deny claims if they find that you do not drive the vehicle in their desired fashion. From my knowledge and understanding this is only the case if you connect the vehicle to their Mazda app that the DEALERSHIP sets up for you before you even leave with your new vehicle. Not once was I informed that my information would be data logged and sold to 3rd parties when I was purchasing and setting up this application with my new Mazda. This experience is based on a US customer.

After paying my lease payments for 29 consecutive months on Mazda Financial Services's portal, Mazda's online portal kept producing error on the 30th month. I made a few attempts and hoped it has gone through. I came back the next month for the next payment and noticed that I have a balance from the previous month. I made more attempts to pay both and got the same error. I contacted the customer service and they assured me that payments have gone through.

I purchased a used CPO Mazda. The vehicle broke down shortly after purchase so it needed to be towed. Towing should have been covered yet since my information was not updated in the system (even after a few weeks), I needed to pay it out of pocket. Before paying for the service, I called customer service to confirm that I will be reimbursed for the fee. Now they are refusing to reimburse me. Apparently, it's a courtesy that they're assisting me. What a joke.

Strongly suggest you don't purchase from this dealership or a Mazda. I purchased a used Mazda CX5 that was originally sold from Moffatts. I was hearing a small noise from under the hood 5 months in after I bought it less than 80,000 km, took it to my mechanic. He told me it was the transmission and there was TSB out on this issues with this model and to take it to Mazda to see if it was under powertrain warranty. I was told by Moffatts that I was out of luck that the warranty had just expired like within days! Not even a month.

While we love our CX-5 we are disappointed with the service we received at McKinney Mazda, Easley, SC. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs.

I have purchased a 2022 Mazda CX-5 3 months ago (May 2022) and since have had a terrible experience with both Mazda and the dealer who sold me the car (Westshore Mazda in Tampa, FL). Trying to reach Mazda's customer's support is the worst ordeal I had in a long time. You wait and wait and wait, and then get disconnected, and if you finally talk with someone, you get disconnected at the middle of the call and no one calls you back.

I purchased my Mazda CX-9 2 years ago, currently with 15K miles. On my recent service visit, I was informed that all 4 tires need to be replaced, even though I only have 15K miles on the new vehicle. Service rep stated it was clearly a manufacturer defect. Unfortunately Yokohama tires refuses to stand by their product and offer a replacement. Similarly when the dealership contacted Mazda directly, Mazda also refused to stand by the product they put on my car. A $1000 cost to replace the tires just 2 years into ownership is unacceptable.

I bought a 2019 Mazda CX-5 Touring trim with an extra package. Little things that I noticed. The home screen has an anti-glare film on it. Be very careful what you use to clean it with. I would use a dry soft cloth or mildly dampened. That film will rub off and it will leave a splotch easily. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. If you fart in the car, it can scratch it. I'm trying to make a cover for it because to it will continue to mar. I can't find one commercially made for this. Mazda admitted to me that it scratches easily. It's over $500 to replace. The tires had a treadwear rating of 260. That's not great at all. I replaced them with Hankook Kinergy PT H737 with an 860 rating. My mechanic said he's seen great wear with these for the price.