Mazda Reviews

When you call the collections department and your account is in default, you get transferred to the most disrespectful high-level agents. They’re allowed to pretty much do anything on your account. I was accused of fraud because I came to correct an amount that was paid. I was told I’m unprofessional, a liar, and I was treated like a criminal because I was unable to pay a few payments due to some unfortunate circumstances. They wanted to repossess the vehicle sooo bad, she said “Borrow money from family and friends, get a loan, otherwise don’t pay partial payments, just give up the vehicle.”

I only gave a “1” because there was no option for a “0”. I have a 2025 Mazda CX-30 Select Sport with a manual driver's seat. The seat lowers on its own when I am driving it. I’ve had it to the dealer twice and was told that if they cannot replicate the issue, there is nothing that they can do. I provided the dealership with information from other owners with the same issue as well as steps to fix it. They responded again that unless they see it happen, I have to deal with it. I contacted Mazda USA and was told the same thing. I average about 175 a day driving…. and now worried that I will have an accident as there is no rhyme or reason when the seat may lower itself. STAY AWAY!!!

I would not ever buy a Mazda again. I have been waiting two months for a part. They now tell me that it will be another month. Their customer service is horrendous. I have never dealt with such a horrible car experience in my life. They are unwilling to make things right. I am making car payments to Mazda Financial, however they do not care about their customers. I would buy any other car than a Mazda. Buying a Mazda has been the worst mistake.

Purchased a new 26 Mazda CX90 January 26. Our Mazda has been in the shop 3 times for the dash cluster going blank and rebooting at the same time the wipers activate. This has occurred at least 20 times. The dealer can not find a cause and has supposedly consulted Mazda engineering. Our Mazda has spent a total of 7 weeks in the shop since January 26 and currently sits there with no end in site. We have requested a buy back from Mazda and they keep giving us the run around. Mazda has mentioned replacing our vehicle but we refuse that option as we will never trust their vehicles again. First time Mazda purchase and definitely the last. Definitely read owner forums before purchasing. Other owners are experiencing this same issue but Mazda denies this.

I never leave negative reviews however I am too heated not to. I have had an issue with 1 key fob. It's been to the dealer twice, 1st time was 1 1/2 hours they could not duplicate the problem so changed the battery and sent me on my way, key not detected again. I have pictures if these as well, This time the dealer had my car for 7 days. Still can't duplicate. My other fob works perfectly fine, the dealer cannot replace faulty fob without Mazda's OK, so I called mazda and got a case manager who called 1 time.

Mazda Customer Experience specifically directed me to work with service manager Wil Smith to coordinate a Mazda-initiated oil consumption test — a warranty matter. I left three separate voicemail messages on three different occasions. He never called back. Not once. This isn’t a minor inconvenience. A warranty process stalled entirely because a service manager couldn’t return a single call. Eventually, the dealership withdrew from the test altogether with no explanation. If you’re dealing with anything beyond a routine oil change — especially anything warranty-related — know that when it actually matters, this is what you can expect: silence. Mazda corporate confirmed the situation in writing, which tells you everything about how normalized this behavior is at this location. I don’t leave reviews lightly. Three voicemails over multiple occasions with zero response is not an oversight. It’s a pattern.

If you are planning on buying a Mazda CX50, please beware of their brake issues. After owning three new CX5 models, we decided to upgrade to the CX50. The promise of engineering and performance prowess was too good to pass up. The previous CX5 models each saw well over 70,000 miles before front brake pads were needed. The CX50 needed front pads and rotors at 21,000. Same drivers, same equipment, and same driving conditions. Mazda’s answer to the CX50 front brake wear was that anything under 12,000 is considered premature wear while anything over that mark was normal. Other local owners have experienced this wear situation at 12k and 18k miles. This points to Mazda knowing about a CX50 issue, and due to the number of units in operation, deciding to deny, deny, deny.

Absolutely unacceptable experience with Mazda Financial Services—after leasing a CX-90, my daughter’s accident resulted in a total loss, insurance paid the value, and despite having GAP coverage, I simply asked for a short extension due to delays beyond my control; instead, I was met with rude, dismissive representatives and immediate threats of collections—no empathy, no professionalism, just a complete lack of basic human decency; as a community leader, I will not recommend them to anyone, and I will never set foot near this dealership again.

I have a hole in my Mazda 6 frame. It is a huge safety issue and Mazda will not provide any assistance. I couldn't be more disappointed in the Mazda Corporation. I will never buy another Mazda.

My car has 14500 miles on it. I've noticed a couple odd things like not shifting when you think it did.... causing high rpm. The dealer is claiming I drive in heavy traffic and is refusing to honor warranty. I've requested the work order. I have to call the states attorney general to go through drama when I did nothing to the car. When the problem started I was confused. I knew I shifted correctly but the rpms were going high. It was not in correct gear because the car was malfunctioning. It took five miles before it refused to go in gear. They refused towing. They left me stranded on 83. They refused every aspect of warranty coverage before ever seeing the car. DO NOT BUY A MAZDA.