Mazda Reviews

After being a loyal Mazda client three times I just found out I would have to pay $10 per month to continue using certain features of their app such as having the engine turned on remotely. Really Mazda? I’ve always had that perk included for the life of the lease and now they unceremoniously removed it. This silly move will cost my loyalty the next time I lease a car

I want to give a big shoutout to awesome Austin ** aka AA. He is the most amazing human ever. He showed compassion. He went above his call of duty. Thank you AA. I appreciate you so very much. You definitely are a blessing to me. Thank you AA.

I bought my daughter a brand new Mazda CX-30 in 2021 expecting it to get her through college and beyond. The car is 4 years old with 42K miles. The AC went out. We had to replace 3 lines and the compressor for $2203. I will NEVER EVER buy a Mazda again. Nothing was covered under a warranty. It is ridiculous we had to replace those items so soon.

Mazda North America issued Customer Service Program CSP11 to address a manufacturing defect in the cylinder head of 2018–2020 Mazda CX-5 vehicles. CSP11 provides extended warranty coverage and full reimbursement of repair costs, but only for turbocharged models. I own a 2019 Mazda CX-5 non-turbo which suffered the exact same cylinder head failure. Mazda’s own documentation confirms the same cylinder head part number is used in both turbo and non-turbo engines, and the repair requires the same labor and cost.

If anything, it is fortunate that all of this is documented. Because if my hunch is correct if the first two tires blew out at only 7,000 miles, the remaining two will not be far behind. And when that happens, Mazda’s negligence and the dealership’s greed will be undeniable and subject to accountability.

I bought a 2025 Mazda cx-90, a month ago. Got "engine malfunction" light and message twice. Took it to dealer, they say it's due to low oil pressure and you need to wait for the car to warm up before shifting to gear. I agree it's a good idea to let the car warm up, but that does not mean the car throws a engine malfunction error which by the way stays on for few days. Let's be honest, most people don't wait 5 mins to have the car warm up in the morning. I don't have to do this with any other cars. I have spoke to Mazda and so far they are useless and gives the same run around the dealer gives. The car is fine for the most part, but Mazda needs to stand behind their vehicle.

I traded in a leased vehicle and leased a new CX-50 Hybrid. The Mazda dealer got the payoff amount from Mazda Corp. and later found out they added one Month payment to the quoted payoff; this information was posted on my account several weeks after the new car was delivered. At first the Agent at Mazda said I would get that payment collected for the month after I traded in the vehicle. Then after the payment date, Mazda claimed that the payment was theirs although there is nothing in the Lease Contract about a trade-in at a Mazda dealer for Mazda to add a full month payment to the payoff at closing for an additional fee over the stated payoff. Although there is more disturbing facts in this case; I basically see Mazda ripped me off the $451.03, the monthly payment about a month after the car was traded in to a Mazda Dealer.

Complaint Regarding Order #**– Inaccurate Shipping Costs and Processing Delays. Dear Mazda Customer Service Team, I am writing to formally address a significant issue with my recent order # **, placed via MazdaUSA.com on May 26, 2025. During checkout, I ordered the following OEM parts (attached in confirmation) for my 2023 Mazda cx5

I am beyond pissed off at the customer service with Mazda. Now as the headline says, the manager actually knew her job and fixed the issue without a problem at all. However, the three regular Mazda customer reps I talked to, need to get new jobs because they are unaware of a huge part of their job, UPDATING THE DMV OF A MOVE. I moved back in September 2024, and Mazda- knowing I moved as I updated my info- didn't think to actually update the Tax office and DMV of my move. Mazda paid over 1k dollars in personal property tax to a county I do not live in anymore and then charged me for it.

For a 2007 Mazda m3i, at its age and kilometers, still under those of 2nd and 3rd at just rolling 200000 km... Still runs better and goes farther than most sports cars I see on the side of the 401 or and other highway for that matter.. Besides, no one ever gives up a twin turbo tuner, for track times, I wouldn't know but, over 1100 hp with a few grand, I'd track star some pinks from BMW and Mercedes owners... even take them f series Jaguars.... First generation 4 cylinder would smoke any track crashers, Smoked Out!!!

Buyers of Mazda CX-50's beware! I purchased a brand new CX-50 in 2023. Car was in and out of shop for a few repairs and warranty work. Fast forward a year and a half later and I had "Vehicle System failure, have vehicle inspected" come up on the computer. I took the car to the dealership thinking it was another warranty issues. The Radiator shutter flap system failed. Tech showed me a corroded connection that was causing the problem. Mazda would not warranty the fix! They said it was due to water damage.... The only water our car ever experienced was rain and a driveway car wash. I took my issue to Mazda USA Corporate and was still denied reimbursement! I'm not the only person that has had this issue. It's on Car Complaints.com as well as various Mazda forums! Mazda has a design flaw and they refuse to acknowledge this! I'm trading this in and buying a Toyota instead! I'll never own another Mazda because of this.

On April 14, 2025 I drove my 2003 Mazda Tribute to the New Century Mazda store in Alhambra, CA to fix an oil leak. After 1 full day the repair advisor told me that their mechanic need to use dye to determine where the leak is from. On April 16, 2025 morning, I drove the loaner car 2024 Mazda CX-5 back to that store to indicate to the store that I do have a reliable Toyota Camry at home. I just want them to fix just the oil leak. On April 16, 2025 afternoon, the repair advisor informed me that he had via text attached the video **. Now after isolating that the oil filter has a hole in it and was defective, there seems to be another leak from somewhere else. They will need to find where the actual oil leak is from.

DO NOT BUY MAZDA! The vehicle is a 2021 Mazda CX-30 purchased on 9/18/2024 and has a one-year warranty. My daughter drives this car and on 2/4/2025 she went to go use the car and there was no power to the car. All the warning lights came on the dashboard (I have photos), but the vehicle would not start and then she could not turn off the warning lights either. My husband tried using a jump box to start the car with no success. He then contacted our Mazda dealer, and they advised us to have the vehicle towed to them but to change the battery first to see if it was a bad battery. That was not the issue.

I recently had a deeply frustrating experience with Mazda USA that has left me disappointed and dissatisfied. Although a customer service representative called me, the conversation went nowhere, simply repeating the same information without offering any real solutions. The dealership claims that my steering column was broken due to external factors, insinuating that I am being dishonest about my car's history. I have been bringing my vehicle to this same dealership for three years, and it has consistently been rated as being in excellent condition.

I have never dealt with a company that could care less about the customers. I was told when I purchased my vehicle and purchased lifetime key replacement that it would be a lifetime key replacement. Now they want to charge me $500 to get a new key and I bought a grand touring in the navigation doesn’t work and I was told that was a gift from Mazda not a part of with the price of my car, was worst company ever. Will never purchase a Mazda again.

I have a 2024 CX-90 Turbo S. Absolutely LOVE IT. It does have its quirks, not a "perfect" vehicle by any means. The ride, power and design are awesome. Not to mention the MPG for such a large and powerful vehicle. I get 22 MPG city driving and 29 MPG highway at 75 MPH. I even got it to over 30 MPG when speed limit was 55 MPH. I had 1 recall done on it for seatbelt and cameras, fingers crossed my MHEV battery does not fail like so many. Seems to be a bad batch at production.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback.

Bought a 2018 (New in 2019) Mazda Cx5. While relatively problem free for 6 years major oil leaks appeared in the front timing cover and cylinder head (not gasket). With only 19,500 miles and very easy life, regular yearly oil changes, This should just not happen! Being a year out of warranty and research shows this has been an ongoing problem with this model (and others) for years! Yet, Mazda continued to sell vehicles with known defects.

A new Mazda CX-90 broke down. My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill!!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHECK ENGINE WARNING.

I have a 2019 Mazda CX5. A few months after the 60 month warranty was up for airbags, my airbag light came on. Dealership wanted $1300 to replace sensor. I called customer service to see if they could help and I cannot get anyone to answer my calls. They said they would help and now nothing from dealer or customer service. The car has only 26,000 miles on it and no one can ride in front seat. This should be a priority to them.

I own cx5 2022 and owned 2 before and had no problems but was just notified I have to pay for the upgrades in my car which was the same upgrades in my other cx5 and never had to pay. I am very upset after paying so much money for the upgrade to find out now I have to pay extra. No more cx5 for me.

I need to share the new development in my situation with my 2019 Mazda CX5. After unsuccessful initial phone communication with Mazda USA I reached out to the dealership directly. Thanks to the General Manager Shaheen ** Mazda USA agreed to honor my 5 year powertrain warranty and pay 100 percent for the expensive repair.

What saved me is that according to the general law any warranty is counted not from the day you sign the contract or sign the check, but from the delivery date (when you physically drive your new car from the dealership). General Manager was able to advocate for me. I need to be fair to Mazda USA, who agreed to take care of my problem and to cover 100 percent of repair after all. That said a lot about how Mazda cares about company reputation. Special thanks again to 495 Mazda in Lowell Mass, and especially to the General Manager Mr. **.

I bought a 2012 cx9 Grand Touring and a 2017 3 both new. From 120k miles to 140k the cx9 burned through 8.5k in repair of timing CHAIN, brake issues ,many leaks, transfer case, tranny. The Mazda 3 at 90k miles has had everything leak- everything. They drive great but not for long.

I recently rented a Mazda cx-5 thru Enterprise for a trip to Tennessee. I have a special needs daughter who has cerebral palsy and has very small hands and contracts in her arms when we got ready to leave to head back home. She was in the back seat and she cried the whole 3 hour drive back home. Shortly after we started back which turned into a 4 hour trip due to I kept pulling over to see what was wrong because she can't tell me what's bothering her because of speech delay. She can only express she's In pain. When we got home I went to get her out of the mazda cx-5 and her right arm (the one on the same side as the door) was red and she had 2 bad burn blisters on her hand! From the sun shining in and the door handle got hot and her hand was resting on the door handle! I immediately took her to urgent care and the Dr said she had 2nd and 3rd degree burns on her hand from it resting against the door handle.

I purchased a Mazda CX30 based on Mazda's reputation for safety and reliability and my experience is anything but. The dealership has been most cooperative but unfortunately, Mazda does not care about safety or reliability. The Temperature gauge went bad and needed replacement - luckily that was while still under warranty. After that repair, on a long trip and a warning light and visit to out of state Mazda dealer, it was discovered the coolant was empty and no one has been able to explain this. Now, just barely out of warranty, the rear differential has failed completely at 61K miles.

Mazda is currently charging customers to use features in their own car through the Mazda app. When contacting customer service the response was there was nothing they could do and their decision stands. Clearly, they do not have customer satisfaction at the forefront. Charging customers to use all the features in their own car is a disgrace.

Bought a new 2018 CX9, now at 74K miles the cylinder head needs to be replaced because it cracked?! What a Piece of JUNK!! I have never heard of that sort of breakdown on a newer vehicle. Mazda offered some assistance ~ 1200 dollars BUT the catch is that I would have to take the car to a Mazda dealer for repair, ~over 5 What a scam. And there IS a service bulletin on this matter that Mazda just says "yea it exists but it's not a design flaw." The hell it isn't. The replacement head is redesigned, How is that NOT a design flaw.

Don't buy Mazda... Electronics on the new vehicles are bad... First was the infotainment, sound went off and now is the smart braking sensor... I don't understand how a brand like this one don't care about the quality of their cars... Despite the fact of being a common issue, Mazda don't offer a recall or extended warranty coverage for all faulty electronics. Just research about it and you'll find hundreds of forums about this problem! Worst vehicle I ever owned...

We used to love our two Mazda cars CX5 and Mazda 3. But, since last couple of years it has become dangerous to drive these cars. It is difficult to drive with the maps on inside the city or on highways. I don’t know how Mazda can get away with pushing such defective software and yet they don’t do anything about it. Stay away from Mazda. It was good before but not anymore.

I have a 2019 cx5 and the infotainment system is garbage!! Upon doing research on Mazdas, thousands of people seem to have the same issue with 'ghost touching". Meaning the touchscreen, goes berserk without being touched. The volume will shoot up as far as it can go, it will continuously change stations, settings, display etc all while driving!! And you can't get it to stop unless you pull over and restart the car. It's ridiculously unsafe and distracting while driving. They had a recall for the older models but have done nothing regarding 2017 and newer. This should be illegal!