Mazda Reviews

I purchased a Mazda CX30 based on Mazda's reputation for safety and reliability and my experience is anything but. The dealership has been most cooperative but unfortunately, Mazda does not care about safety or reliability. The Temperature gauge went bad and needed replacement - luckily that was while still under warranty. After that repair, on a long trip and a warning light and visit to out of state Mazda dealer, it was discovered the coolant was empty and no one has been able to explain this. Now, just barely out of warranty, the rear differential has failed completely at 61K miles.

Mazda is currently charging customers to use features in their own car through the Mazda app. When contacting customer service the response was there was nothing they could do and their decision stands. Clearly, they do not have customer satisfaction at the forefront. Charging customers to use all the features in their own car is a disgrace.

Bought a new 2018 CX9, now at 74K miles the cylinder head needs to be replaced because it cracked?! What a Piece of JUNK!! I have never heard of that sort of breakdown on a newer vehicle. Mazda offered some assistance ~ 1200 dollars BUT the catch is that I would have to take the car to a Mazda dealer for repair, ~over 5 What a scam. And there IS a service bulletin on this matter that Mazda just says "yea it exists but it's not a design flaw." The hell it isn't. The replacement head is redesigned, How is that NOT a design flaw.

Don't buy Mazda... Electronics on the new vehicles are bad... First was the infotainment, sound went off and now is the smart braking sensor... I don't understand how a brand like this one don't care about the quality of their cars... Despite the fact of being a common issue, Mazda don't offer a recall or extended warranty coverage for all faulty electronics. Just research about it and you'll find hundreds of forums about this problem! Worst vehicle I ever owned...

We used to love our two Mazda cars CX5 and Mazda 3. But, since last couple of years it has become dangerous to drive these cars. It is difficult to drive with the maps on inside the city or on highways. I don’t know how Mazda can get away with pushing such defective software and yet they don’t do anything about it. Stay away from Mazda. It was good before but not anymore.

I have a 2019 cx5 and the infotainment system is garbage!! Upon doing research on Mazdas, thousands of people seem to have the same issue with 'ghost touching". Meaning the touchscreen, goes berserk without being touched. The volume will shoot up as far as it can go, it will continuously change stations, settings, display etc all while driving!! And you can't get it to stop unless you pull over and restart the car. It's ridiculously unsafe and distracting while driving. They had a recall for the older models but have done nothing regarding 2017 and newer. This should be illegal!

I bought a 2023 Mazda CX5 after owning a 2013 5 (which I loved). I test drove and at the time thought ok. Boy a quick test drive sure doesn’t tell anything in the long run.. I love taking long road trips I would not in this car it is SOOO!!!! uncomfortable my legs kill me within a few miles. Seats are awful, hard, short, small child like seats. Even adjusting doesn’t help. I sure miss my other car. I don’t understand how Mazda got this so wrong..it seems they traded comfort for well I don’t know what!! I’m sad to say will not buy an Mazda again. Sure miss my 2013.

I bought a brand new Mazda Cx5 2021. I have never had such a horrible car in all of my life! The Mazda dealership is a joke, everything is expensive and they pretend there’s nothing wrong with your car but there is clearly serious transmission issues. I’ve had my catalytic converter replaced after 3 years and in the same year my blower motor has gone out, and a bunch of other things I can’t even remember at this point. All relating to fuel leaking on the catalytic converter and after that I told them it still felt wrong and they said they couldn’t recreate the issue. I had the manager even drive it home overnight because he lived far away and I said there’s no way that he can’t feel something wrong with the car. They denied it. I said well I hope I don’t die while driving the vehicle because something’s wrong with it.

We purchased our first Mazda last year 2019 CX5. Before we hit 61000 miles my husband smelled something like it was burning.. Thought it was our oil change, no lights were on at all on our dashboard.. A few months went bad and he smelled it every once in a while.. Got it checked here. It was the transfer case now and oil leak.. 3400.. Mazda won't even help or pick anything up... First and LAST Mazda we will Ever buy.. Horrible business!!!

DO NOT BUY A MAZDA! Within the first year and a half the paint started failing, Mazda of Turnersville told me it was approved under warranty to be repainted. 8 months later I was told they didn't have anyone to do the work...2 months later they told me I had to take it up with corporate to get approval for outsourcing the job. I never got anywhere with corporate, traded the car in taking a financial hit. Look it up...thousands of claims for bad paint from the manufacturer.

So my Mazda CX3 has 34,000 on it and the fan blower quit working. My manufacturer's warranty is expired, but only 34,000 and never have a had fan blower quit in 30 years of owning any car. Of course, Mazda does not replace for free or discount. So my last Mazda ever.

Worse customer repair services at dealer and Irvin headquarter. No support and no sense toward customer. I've been waiting for almost 3 weeks now and my car still at the dealership waiting repair. Irvin Headquarter has nothing to control their local dealership locations.

I have a 2023 CX-50. I have the top tier trim and the electronics package in this car is terrible. The wireless charger will not work if you use CarPlay, so the whole sale of “Wireless charging with wireless CarPlay” is a straight up LIE. The digital fuel gauge is more than inaccurate. After multiple trips to my dealership and contacting Mazda USA, I was told that the gauge is operating as it should and nothing is wrong. I average 325+ miles per tank, but it never shows over 250 miles to empty.

If I could score less than one star, I would. I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal. My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning. I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer.

I have a Mazda RX-8 2004. There is a starting issue with the car and it blows fuses. I was told it was the air pump that circulates air flow through the engine itself. This was causing my problems. Any feedback on this vehicle.

My ‘21 CX5 developed a clicking noise/rattle windshield last year when it only had 14k miles. Since, it now has almost 27k miles and the rattle is still well and alive. Brought it to the local dealership (Cardinale Mazda). They couldn’t fix it mostly because of lack effort and loves doing run around. Decided to reach out to Mazda USA, explained everything in details and sent them my recordings of the rattle which they refuse to check for whatever ** security concern they have. My conversation with Mazda USA’s customer service rep just keeps going in circles and seems like they have no interest in helping me at all. Took it to another dealership 60 miles away from me. Still couldn’t fix the issue. What an unpleasant ownership experience. They’re gunning to enter the premium/luxury class but they’re basically a ghost when it comes to resolving issues on the cars that they produce.

So I have been working with Mazda customer service to resolve an issue with my 2019 Mazda CX-9. It has experienced the spider cracking on the infotainment screen that so many others have also experienced on 2016 to 2019 CX-9's. I am giving Mazda two stars because customer service has been great to work with. I am always able to get a hold of someone very quickly and representatives have always been very knowledgeable and helpful. I cannot give more stars however because I am disappointed that Mazda is not willing to do more to help resolve this issue for me. There is a TSB (SA-008/18) that covers this exact issue, but only up to 2018 models.

Without informing the users they have been data logging all the users that have their Mazda app. The only way to opt out of this service is by being a resident of California, Colorado, Connecticut, or Virginia.. They will sell off your data to other companies like insurance companies that will deny claims if they find that you do not drive the vehicle in their desired fashion. From my knowledge and understanding this is only the case if you connect the vehicle to their Mazda app that the DEALERSHIP sets up for you before you even leave with your new vehicle. Not once was I informed that my information would be data logged and sold to 3rd parties when I was purchasing and setting up this application with my new Mazda. This experience is based on a US customer.

After paying my lease payments for 29 consecutive months on Mazda Financial Services's portal, Mazda's online portal kept producing error on the 30th month. I made a few attempts and hoped it has gone through. I came back the next month for the next payment and noticed that I have a balance from the previous month. I made more attempts to pay both and got the same error. I contacted the customer service and they assured me that payments have gone through.

I purchased a used CPO Mazda. The vehicle broke down shortly after purchase so it needed to be towed. Towing should have been covered yet since my information was not updated in the system (even after a few weeks), I needed to pay it out of pocket. Before paying for the service, I called customer service to confirm that I will be reimbursed for the fee. Now they are refusing to reimburse me. Apparently, it's a courtesy that they're assisting me. What a joke.

Strongly suggest you don't purchase from this dealership or a Mazda. I purchased a used Mazda CX5 that was originally sold from Moffatts. I was hearing a small noise from under the hood 5 months in after I bought it less than 80,000 km, took it to my mechanic. He told me it was the transmission and there was TSB out on this issues with this model and to take it to Mazda to see if it was under powertrain warranty. I was told by Moffatts that I was out of luck that the warranty had just expired like within days! Not even a month.

While we love our CX-5 we are disappointed with the service we received at McKinney Mazda, Easley, SC. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs.

I have purchased a 2022 Mazda CX-5 3 months ago (May 2022) and since have had a terrible experience with both Mazda and the dealer who sold me the car (Westshore Mazda in Tampa, FL). Trying to reach Mazda's customer's support is the worst ordeal I had in a long time. You wait and wait and wait, and then get disconnected, and if you finally talk with someone, you get disconnected at the middle of the call and no one calls you back.

I purchased my Mazda CX-9 2 years ago, currently with 15K miles. On my recent service visit, I was informed that all 4 tires need to be replaced, even though I only have 15K miles on the new vehicle. Service rep stated it was clearly a manufacturer defect. Unfortunately Yokohama tires refuses to stand by their product and offer a replacement. Similarly when the dealership contacted Mazda directly, Mazda also refused to stand by the product they put on my car. A $1000 cost to replace the tires just 2 years into ownership is unacceptable.

I bought a 2019 Mazda CX-5 Touring trim with an extra package. Little things that I noticed. The home screen has an anti-glare film on it. Be very careful what you use to clean it with. I would use a dry soft cloth or mildly dampened. That film will rub off and it will leave a splotch easily. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. If you fart in the car, it can scratch it. I'm trying to make a cover for it because to it will continue to mar. I can't find one commercially made for this. Mazda admitted to me that it scratches easily. It's over $500 to replace. The tires had a treadwear rating of 260. That's not great at all. I replaced them with Hankook Kinergy PT H737 with an 860 rating. My mechanic said he's seen great wear with these for the price.

Mazda says their motto is to make you feel alive, I say it’s the opposite. It should be “Make you signed death warrant”. Here is case. I purchased brand new 2016 Mazda cx5 from Mazda dealership back in 2015. Loved the car. It was driving smooth and nice. I recommended multiple family member and friends to buy Mazda after this and few bought it as well. Got all of my car services done at Mazda dealership service centers as well. Move past to year 2022 February. I was driving car on highway while an Emergency Break light came on and noise from rear. Took it to dealership to get it checked up and they said it was rear caliper that was dragging the brakes with rotors, it will need to get replaced. (This was right side on original inspection.)

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldn't cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.

I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. I travel for work and I am currently in Flagstaff, Arizona. My vehicle began making a roaring sound from the passenger side tire. I thought it was odd because my car only has 30,000 miles on it. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. And I did not feel comfortable driving it. Turns out my wheel bearing is bad. I called Mazda customer service and they said “Yes that wheel bearings are covered under warranty," and they can call for a tow truck but there is no guarantee that a tow truck will be able to come get it, and if they do there will be no guarantee that it can be dropped back off. I have no other vehicle to pick it up. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, “no it will have to be a Mazda dealership for warranty to cover it.”

I leased a Mazda in August of last year. I got in a car accident in January. Mazda in Palm Beach Gardens has my car for repair. They can not give me a date since they can't get parts until maybe June. Mazda Financial told me to trade the lease in for a new one, I spent 5 hours at Mazda in PBG they wanted to offer me the same car @ 750.00 a month vs the 300.00 I am paying currently as well as 5000. down and trade in the car they are repairing. I have called Mazda corp, Mazda Financial as well as the Mazda dealership for some help with no returned phone. They will NOT give me a loaner car because they only give out loaners for service issues. My current position is I have NO car. No idea when it will be fixed. Paying 300.00 a month for my lease as well as 1500.00 a month for a rental car.

My car front control arm had a total failure in which the ring holding the ball joint on the front passenger side snapped the approximately 1 inch solid metal, This happened while driving. My car slammed to a halt, my tire disconnected and rotated 90 degrees. I have owned many older Classic Vehicles, and this is the first time I have seen this without a full side on collision. I called Mazda Canada, and got told the Car was out of warranty. As a result of there not being a recall on this part I am on my own. Damaged caused was Control Arm, Ball Joint, Front and Rear Bushings as well as a new axle need. You have to love being taken advantage of. This was my first Mazda purchase, and my last.