Consumer Complaints and Reviews
I purchased RoadMate 9400 LM from Canadian Tire on clearance ($109 reduced from $249). I guess I still need to learn that you get what you pay for. The first unit failed multiple times when trying to download map update through Magellan's SmartGPS Eco website. Despite showing huge amount of available space, time and again the map update stalled and declared "insufficient disk space". Online chat was not helpful at all. Having confirmed I actually owned the GPS the solution was to send it to Magellan and they would replace it. Technician advised that failure of map update rendered unit not usable. So, instead I took it back to Canadian Tire. Had I read the many reviews of similar problems and repeated failures I would simply have gotten my money back. Instead, as they had another one in stock, I simply took another one.
So here I am at home again with a near identical repeat of the problem on a second "new in the box" GPS. Map update failure over and over and over. Sometimes it freezes, sometimes it gives error of "insufficient disk space", but after 4 hours of trying again and again, I'm just giving up. I'll take it back to Canadian Tire (... who, thankfully will simply refund me my money) and I'll buy a Garmin. After reading the myriad bad reviews I do have to wonder how Magellan is still in business?
I have 3 Magellan RoadMate units with free Lifetime Updates. When I used the Content Manager I was asked to BUY my map updates. To resolve this, I used the Magellan CHAT service and they updated their database to include the serial numbers of my GPS units. Very simple. Everything works fine.
Yes, this past week I too am experiencing frustration in dealing with Magellan. Firstly toll free number does not apply to anyone out of country USA I believe and secondly the GPS products that are on the shelves of stores I find out are refurbished with RF after serial number (which we did not know at time of purchase). And you are not eligible for free upgrades of maps. Upgrades cost more than our original purchase price from Magellan. All the chat line person did was try to get me to purchase new GPS at small discount price. Never will I purchase Magellan. Loyalty program sucks. Does anyone know where to find free upgrades to maps?
Early August I contacted through Magellan GPS site forms a concern about being unable to complete my free map updates. On August 18, 2016 I was contacted the company and was given useless instructions to follow, delete content manager, re-install, try to update, etc. I relied again on August 25 to say their suggestions did not work and included screenshots and was ignored repeatedly. I re-sent my concerns again and again and finally on September 4, 2016 I sent a complaint into Better Business Bureau. I heard back from BBB on September 5, 2016 to say that my complaint was being processed. I finally heard from Magellan support late afternoon September 9, 2016 just in time for the weekend when their support does not operate with nothing more than much the same steps as before. I did these same steps September 10, 2016 all afternoon only to get the visual in the screenshots below this review.
I have now requested from Magellan, because I have been ignored and not assisted properly: That they deal with BBB directly to resolve this product issue. That they provide an address to send their useless device back to and refund me fully. That they be alert to the possibility of a class action suit as I see many here on this Consumer Affairs site who have been having similar concerns and complaints with this device. I also asked again today, why, as part of the update process I am being denied my original address content and also being asked to provide an AAA membership #? Weird! Also, I noticed every time I began the process of updating there was another update possible, PhantomALERT premium? Of course this particular update was for an outlay of more money! I wonder if I had chosen this as an update if my entire transaction install and update would have worked?
Anyway, my review for those of you have not bought this device is be forewarned about the updates and install features with this device and also the support from the company. It appears that the free lifetime map update does not install and the company support is severely lacking. For those of us stuck in the middle of trying to get these devices to install updates and function properly, I will continue to inform you as I progress with BBB and possibly actually hear back from this company Magellan. It seems from reviewing others today at Consumers Affairs the rating for Magellan is a dismal 1/5!
Alas, I am shutting down any further attempts to complete the supposed free lifetime map updates or any installations to actually make this device return to functioning at all after just completing my fifth and final attempt today, September 10, 2016 5:00 PM. If everything else I have said in this review hasn't deterred you from buying from Magellan I hope the wasting of an entire afternoon trying to accomplish something that CAN NOT be done will!
Their website is constantly down and we have no other recourse for updating maps. I'm leaving tomorrow for a trip and I've tried all day to get on to their updating website http://www.smartgpseco.com/ and it rarely works.
How do I know I can trust these reviews about Magellan?
- 608,728 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I bought a Magellan RoadMate with free lifetime map updates. I was not able to update my GPS even one time during the 3 plus years that I have owned it. I contacted Magellan customer support and they direct me to a website that is supposed to give me my map updates and the site does not work. It is always temporarily unavailable or I can't log in. Please don't buy their products. If you do you are wasting your money...
Please don't make the same mistake I did in buying a Magellan GPS. I've had two of these and both were a complete waste of money. I had better success in finding my way using a $15.00 map book. STAY AWAY from Magellan!
Been researching GPS for RV use and decided Magellan fits the bill, as it comes with Good Sam's directory. Strangely enough, it was no longer available on Amazon nor Walmart, so I went to the Magellan online sales website for an answer to my question about 2 similar items with a $100 price difference, expecting to find a phone number for product sales information - not available!
After trying to get in touch with them by phone (all prompts geared to "out of warranty" tech support and voice prompt says only contact is live chat or email), chat (at 4pm it was OFFline although it's supposed to be live 6:30a-5pm), and email (was forced input detailed information to create a support case# which they emailed to me with a link to create a password - but had to click on FORGOT PASSWORD to generate another email with temporary password and ability to create a new one - which never arrived), all wasting 35 minutes of my valuable time with no result. Luckily I know about Consumer Affairs and checked their reviews - which are beyond dismal - and rightfully so! C/A just saved me several hundred dollars, as I'm not buying any Magellan product - EVER! I can only deduce that this company is going out of business... DON'T BUY THEIR PRODUCTS!
Roadmate 5235t-LM - Great GPS... ZERO support. Updates are now farmed out and do not work. Paid for lifetime maps and can't get them! Update killed current map and now GPS that I liked is a paper weight and no way to fix it through Magellan. DO NOT BUY, soon to go bankrupt the way they are operating.
I had purchased two Magellan RoadMate GPS with a promise of lifetime map updates – big mistake!! I went to the Magellan website to update the maps on one of them. I followed all the instructions and when I restarted the GPS, there was a circle on the screen that kept going round and round forever. I contacted their technical support chat line and they emailed me a recovery tool file and nothing happened. Which meant, that my GPS was now toast!! Guess what they promised me in return for ruining my GPS – a one-time replacement with a refurbished unit, take it or leave it. They did not care. I had no choice but to accept. They processed the order and it never showed up. Contacted them after two weeks and was told they do not see the order in their system and they processed another order. Even that never showed up.
Contacted them again after another ten days or so. This time I contacted their 800 number (supposed to be a big no-no for folks with out-of-warranty products lol!!). After a long argument for 30 minutes or so that their chat line was not at all helpful, the lady finally processed another order for a replacement. This one arrived in a week. It was a horrible piece with a scratched up screen. The brightness at its max was so low that you cannot see the words at all from certain angles. My original one had no scratches – I handled it with kid gloves and it was bright and beautiful. Besides, it is a very basic model compared to my unit that they ruined with their so-called map update. Anyone out there shopping for a GPS I would advise to stay away from Magellan. Their after sales service is very very poor. They will not be fair and provide me with a new replacement even if they are the ones who have ruined my unit.
Updated on October 1, 2016: Further to my review of this unreliable product dated 07/02/2016, I had received a refurbished replacement from Magellan. That has also died on me within a month.
I have a Magellan Roadmate 3030-Lm and I had problems to update maps. I have contacted the support center and they helped me with my GPS. The website did not recognize my GPS correctly so it wanted me to pay for the update but the technician unlocked it and everything was fine after that. I have this GPS since 2011 and never had other problems before. Happy with my purchase.
Please folks, for your own good, don't even think about buying any Magellan product. I say this based upon my personal experience and reviews of hundreds of customer evaluations which I have read over about the past five years. This may sound like an emotional, sweeping generalization, but all available evidence is that this company is crooked from bottom to top, endlessly sells worthless, expensive, unreliable or inoperable products, rarely offers customers any useful help, does not stand behind their warranties, and couldn't care less. Don't take my word for it. Surf the net and do the numbers.
The business model seems to be that there is an endless supply of new and innocent customers who know nothing about Magellan, its products, and the company track record. If a good advertising program is maintained, and distributors go along with the scam, the gravy train can chug along forever. There is no need to stand behind anything, and it is extremely unlikely that any angry customer, or group of them, would have the money or motivation to launch and stick with a meaningful class action lawsuit to put this despicable company out of business permanently. Sadly, they are probably right. But it would be most entertaining to see the hornets nest that would be stirred up should Magellan itself ever attempt to use the courts to try to silence any of its countless angry critics.
A few years ago, knowing nothing about the company, I spent over $300 on a wide screen Magellan 9055-LM GPS. That's the version with the supposed lifetime map updates. They provided one update, count 'em, one. That's it. End of story. And the GPS has seldom worked predictably, from the day it was new. Sometimes it will power up and sometimes not. I wasted a lot of time checking connections, power sources, and talking with their online techs. Various menu items did not work, particularly Points of Interest. It would just lock up the system. Seems that a tech allowed as how they knew about all these problems but didn't know if Magellan planned to fix any of them. Curious, I thought.
They offered to replace my unit, but said the new one would be "just the same". I said no thanks, and tried to make do. The thing has been a nightmare... sometimes works, sorta. There has been one system software update, which helped briefly. On long turnpike trips of 500 miles or more, it tells me that every exit is the one where I should get off. It sometimes tries to loop me around in circles. Sometimes it will power up, sometimes not. The problem is unrelated to connections, power supply, temperature, season, or anything else that I can determine. I could write a book on everything it doesn't do, but the Roadmate 9055 is just a total loser.
A girlfriend had similar unhappy experiences with her Roadmate 3055, until it simply locked up and became completely unusable... She gave it to me, to play with or throw away. I eventually figured out that Magellan had updated the whole software package, without telling users that their GPSs would become junk unless they would change the software, which I did. Now it works, sometimes, maybe. Most recently, it simply stops functioning, with the display staying on a certain spot on a certain route, no matter where you really are or how many times you power down and reboot. I have found ways to trick it into erasing its location memory and searching for a new location. But I shouldn't have to.
The product should just work, or the maker should offer suggestions for a fix or replacement. They are the ones who did it, and sold the trash to thousands of trusting customers for actual money. We need cell blocks with big signs marked "Reserved for Magellan". Bank robber Willie Sutton couldn't get away with it. Why should some guys in an office in California?
On my advice, the girlfriend bought a Garmin GPS, and I have another of their models, also. Both have been totally reliable and trouble free. I now drive with the other two Magellan GPSs in one of my cars, playing Magellan roulette for my own entertainment. Will one work, both, or neither? But in my experience, a Magellan GPS should never ever be trusted when you actually need guidance.
For awhile, I tried to be patient and talk with techs on the telephone, trying to fix problems. A couple of them really did try, but the product is a loser. And the corporate level people won't even answer a civil, constructive letter asking for help or an adjustment. That told me all I needed to know. These guys are simply giving their customer base the figurative finger. "Give us the money and shut up". Ever hear of any Magellan product being used for aircraft navigation, where it counts? Of course not. As a one time pilot, I keep up with such things. But some of the other consumer GPS manufacturers do. I rest my case. But please, please, please. Do yourself a favor and stay as far away from Magellan products as you can get. And ask your friends about their GPS experiences, before buying. I didn't.
I bought the Case at a great discount so I'm not complaining about price. What I'm disgusted about is their Customer Service. When I bought it new in a sealed package, I discovered the headphone jack didn't work. The self help suggests getting a special kind of adapter that is sold by Apple. Well, Apple doesn't sell it and the description of this adapter is rather vague. So I tried emailing them several times over a week for details on the specifications but no response. I tried Chat but no one ever came on. So I tried calling the Customer Service # and after waiting on hold for 30 minutes (Nonpeak Time) I was given a Lady who had no interest in helping me, and acted like she had no record of the product. She finally said they no longer make it so they wouldn't provide any support. I pointed out that it's still offered on their site!!! She said that didn't matter. I asked to speak to her Supervisor, she didn't want to do that but I persisted.
She supposedly was putting me through to the Supervisor and I thought I was on hold, but after 30 minutes I realized that she had disconnected me. I'm sure this was no accident. I was never rude to her but I got this treatment anyway. Luckily I hadn't spent a lot of money with Magellan, I just wasted hours of my time and all this just for the need of a little information, not anything that would have cost them anything. Don't buy from Magellan, they obviously care nothing about their Customers once the sale is made, and from what I'm reading from others experiences they are predatory.
Bought a Magellan 5202 LM. With free map updates. Went to update maps. They demand money. A complete ripoff. Never buy a Magellan. Contacted customer service chat line. Complete waste of time. Person cut me off part way through conversation.
I will never again purchase anything from Magellan! I took advantage of a sale they had (and still have) on a refurbished Switch Up GPS device. It is terribly inaccurate with a very unreliable battery. I had much difficulty contacting their customer service. Every email I sent was completely ignored! I never got a response. I tried the online chat feature. The best they could do was give me a phone number to call! When I called on the phone, I was on hold for about 30 minutes! Finally I got through and they agreed to send me a replacement unit. However, they charged me for it offering a refund if I sent the first one back.
When I finally received the replacement, I found to my dismay that it operates as worthless as the first unit! I again had much trouble contacting customer service. They again offered me a replacement, but at this point I just wanted a refund. Partly because I had to pay shipping again (for the third time). They refuse to offer a refund because I am outside the 30-day time period from the original purchase. Of course it was longer than 30 days because of the time I waited for a response from my 3 emails I sent out every week! I have never in my life dealt with such terrible customer service from any company in any industry!
I have had nothing but trouble with the SmartGPS 5390. The unit mysteriously stopped working shortly after purchase (it still turns on but gets "stuck" in a mode where it simply displays the Magellan logo). Efforts to get support have resulted in repeated frustration. More specifically, I need to update the software but am unable to do so. I have rarely encountered so many problems in attempting to get support for a product.
I bought the Magellan roadmate RM5520GLUC 5 GPS with Lifetime maps from Walmart in January 2016. I bought this Magellan because I had bought a Magellan earlier and decided to get another one because I knew how the Magellan worked. The former one used to send me in the same direction more than three times. This new one does exactly the same thing!!! Usually telling me to take a U-turn and then sending me on the same route several times. If I did not recognize some of the same buildings that I had seen earlier, I would still be going around in U-turns. I want a rebate and I will return the newer one as soon as I receive this rebate. I paid $75.59. I was very disappointed so I bought a Garmin while I was in Florida!!! Please advise.
Magellan GPS 9412T-LM - Purchased March 2016. Needs to be charged before using from your computer. Not in manual which has minimal info. Trying to connect it with Magellan and their programming is another issue. Content Manager works with Win 10 but difficult with Win 7. Maps work in Win 7 but not Win 10. Duh! Online mapping more precise than on the unit and you can't add it to your unit. You have to work around this issue. Screen size and colors are very nice and the Red Light Camera alert is neat. TomTom and Garmin are much better units w/o the grief and aggravation this company gives. English tech help is not first and foremost. No problem reaching them, just understanding. For 75 dollars, it's not worth it. No deal on this unit.
I paid $49.99 for a data update for my portable GPS (Magellan Roadmate 1700) and was totally confused with the difficulty I had trying to do this update (I am 67 years old). I emailed this company back saying I would like to have a refund because of its difficulty. They reported with a "no". Then they tried sending me "an easy way" to do it. I tried for 3 hours. I did some checking (another 2 hours) and I think it indicated it got updated. But when I tested it for locations of some businesses I know exist, the information was not correct. So it appears that their update information is "not up-to-date". So this update process is a waste of money! Don't fall for this scam!
Is Magellan still in business? I purchased an eXplorist 610 handheld which is actually an okay GPS. (June 2015) My complaint is with the lack of support. I was unable to register my product as none of the upgrade links work. Fine, I thought they were doing maintenance to the website. I couldn't update the operating system. I went way off the beaten path in Alaska. Tried again a couple months later - still can't connect. Tried it on 3 different computers and no go. Phoned customer support who said the web page was down for maintenance. Well if so they should consider another webmaster. The site comes up but I still can't connect to the links. Comes up as "Page Not Found". Do yourself a favour and don't even consider a Magellan. You will just be buying another GPS a short time later.
Purchased a Magellan RoadMate 9465T-LMB (GPS) and Backup camera December 9, 2015. Installed the GPS, it works OK. However, the backup camera will not connect with the GPS. Have e-mailed Magellan ON Response, attempted to call - after 15 minutes wait line went dead. Tried live chat (which takes way too long to send or receive a response), explained that I had followed their instructions to the letter. The only help I received, get this, was to have it installed by a professional technician. Folks, to installing the backup (according to their website) you only need to connect the positive and negative leads to a nine volt battery and the camera will start. Told them I did all this and am told to seek professional help. Bottom line don't expect any assistance from Magellan.
I bought the Magellan Roadmate 92112T. This device wouldn't turn on, did everything correctly. Then all of a sudden it comes on then it shuts down every time you stop the vehicle and will not start back up. This item was brand new in box. Magellan sells their poor quality products to re-sellers. They know the stuff is pure garbage when you have a problem. Magellan says they don't warranty through their own re-sellers but they will give you a break if you send in the unit and buy a new one. That way, they get the consumer to pay for the fixing of the crap they sell. Do not do business with this company! They are cheats!
WARNING: Don't purchase a Magellan GPS system. I have spent over 30 days trying to get my system to update the maps and software. Paid $54.61 for the Map upgrade v58. Have spent over 6 hours via chat and computer time trying to get the software to work. Downloaded the software twice. Tonight I spent 2+ hours in my car, with the motor running (because the GPS unit has never been able to hold a charge for more than about a minute) and wifi from the house hooked up to try one last way to update everything. After all of that and the last 5 minutes left on the clock, I got a message that there was a tray.exe file (something similar to that) that stopped working and they would let me know if they ever had a fix for it. Magellan will NOT refund my map upgrade purchase price. Don't buy a Magellan GPS. This was not my first Magellan but it certainly will be my last purchase from them.
I purchased this unit as a refurbished one on eBay and have only used it three times. It came with lifetime maps but when trying to find updates or software on their site they don't even list it as existing. I was attempting to connect with customer service online and somehow their site no longer recognizes my email or password. I was prompted to re-submit one through a invalid link? I emailed them, but they thus far have refused to answer my concerns. I've determined that I am stuck with a non-working unit that does not seem to exist with a company who does not respond to concerns about service which is the worst and if the GPS is not in warranty I imagine that I can forget it.
Should have read reviews prior to purchase. Now I'm stuck with this garbage. Content Manager does not work on PC. No Tech support. All hype. I have an old TomTom, will now use it again. Received shipment from The Signal Group 2101 South Kelly, Edmond, OK 73013.
'Customer Support' is a total waste of my time. It's just a bad joke. If you try and contact them by e-mail you seem to magically log out and need to log in again. After doing this, compose a message and computer cannot send it. Hit 'SUBMIT' button and nothing happens (been waiting about 10 mins so far). I tried with Firefox and Windows 'Internet Explorer', no luck with either and multiple log in each time a screen changes. I have not found a single GPS that works well (TomTom is slightly better in some areas, Garmin just about as bad for 'customer service' and software). I imagine they all spend so much on marketing, there is nothing left for actually making the POS work properly. As others have found, you cannot locate addresses or POI even when you’re outside the house or POI.
I purchased this direct from Magellan for $379 thinking the WiFi, internet sync to POI's and gas station prices while traveling was very attractive. The problems began very soon with not getting a GPS signal. I called their chat line and they gave me a return authorization which I had to pay shipping. The replacement unit was shipped promptly and after updating the maps and software it worked great for about a week. Then just before a trip, I plugged it in, powered it up and it just went into a loop "loading please wait"... "re-loading please wait"... over and over.
The chat folks said to reset it by sliding the top power button, but the RV9490 does not have a top power button. It's on the left side and does not slide. The unit was dead. The chat folks gave me another return authorization and again refused to pay shipping which I did again. It's now been over two weeks. They have received the defective unit and I'm still waiting for confirmation of the shipping of 3rd replacement. I have sent several emails to get the status and receive a case # but no reply. The chat folks may be very used to cutting and pasting canned answers since every time I chat with them, it's the same message. At this point I have come to the conclusion that they may serious problems. I have at this point written off my purchase as a very bad buy. And will never again buy or recommend anyone to buy a Magellan GPS.
I have been trying to install a plugin to update maps for 2 weeks now with no luck. I have tried everything they have told me to do. They keep telling me the same thing and because I am a woman they tend to make me feel that that is the reason why. First I am very familiar with computers, I have had technical training myself. I have tried to install them on two computers with absolutely no luck. They keep giving me the run around. Because I use the computers at home for work they tell me it's the computer because of the system. These are home computers not work computers. It is getting to the point of frustration. I will never buy another Magellan product as long as I live. My husband runs a pilot car company and we cannot update the maps. When I say I am going to return it they say "Well that's your case then isn't it." Their hours of operation are also terrible 6 am-3 pm PST. Never ever again will I trust this company.
What can I say? What a total train wreck this has been. It all started July 3rd 2015 when I plugged my Magellan 3055 into the computer and looked for a map update as we were going on a ten day road trip. Found there was a map update and went to the page to pay for it via credit card. (Btw no mention on the purchase page about refund/return policies.) Paid for update, credit card accepting, went back to content manager and no software there to download??? Could not reach anyone as office closed for weekend and also no online tech support for the same reason.
Anyway 3 days into our trip using a hotspot I see download ready to update so downloaded and got PND needs updating. I was able to start an online chat with tech support and they altered the download. They said this would cure PND error, but as time was short I waited a day as I was on the road again. Finally got to download it and got PND error again. So started my 2nd online chat session was told I needed to delete content manager temp file and uninstall and the reinstall content manager, then download and update map (remember I'm on the road here LOL). So did all that and guess what I got? The PND needs updating message. Eight days into my trip I stayed overnight in hotel and started my 3rd online chat session. The tech said the wrong update had been applied to my map update area and assured me he had fixed it with another alteration to my subscription.
Well guess what? I downloaded update again and still got, yes, that right, PND need updating so pointed this out to tech and said enough is enough. Give me a phone number of someone I could call and complain to, but he wouldn't do that and said he would have a supervisor call me. Well I guess it was all talk because as of yet still no call back. So I've sent an email to them and I'm just waiting now for a reply. I wish I had saved the money $76 Canadian and just gone out a purchased a Garmin but you don't expect to get such shoddy service from such a large company.
Magellan GPS Company Profile
- Company Name: