Magellan GPS Reviews

I attempted to update maps as many others have and a third party chat support attempted to assist with the process. Their assistance managed to wipe everything from my unit and was unable to restore it. I sent an email to Magellan support advising what had happened. They informed me that Magellan is not affiliated with any third party support and don't do phone or chat support. All support is done through email because email support helps them keep detailed records about all issues in one place and ensures their ability to retain the chain of events as it occurs as well as our communications with their support team. Unfortunately they don't take the time to go through that chain of events.

Recently I experience the same problem other customers are going through with Magellan GPS unit. I turn on my unit and it read: Unfortunately, SmartGPS Combo has stopped. After several attempts trying to get it to load I called Magellan Technical Support and was surprise that they no longer offer Tech Support :(. I feel that the company should have sent out a e-mail notice to all of existing customers and gave us heads-up warning about their product or their issues they're having within their company! Now, I have spent my hard earn $$ money on another gadget that is no longer useful (junk). I feel that Magellan should offer a refund or replacement of all units that no longer works! I am a registered user and I'm sure they have my e-mail address. I hope all readers who reads this band together. I was always told: If you don't stand for something, you'll fall for anything. :)

I must confess that I am not technically adept but I was able to easily use my previous GPS. I was unable to get the Roadmate to locate an address - it located gas stations, restaurants, etc. but not an address. For a senior the keypad was so small that I was frequently hitting the wrong key - no way I could keep it in the dash holder and type - had to take it down. Downloaded online manual and it was of little to no use to me - bottom line is I cannot use the unit and as they cannot be returned I gave it away.

The advertising sounds good with "Lifetime Map updates". Read the terms, a Magellan lifetime is 3 years. Goes by quickly and then you have a device with inaccurate maps. From what I can see on the website I cannot purchase new updates. Planned obsolescence.

DO NOT BUY MAGELLAN GPS devices!!! their customer service is non-existent. My Magellan GPS was acting up a little, but not to bad, so I downloaded the “Recovery Tool” for my device, followed the instructions exactly, which wiped and reset my device. However, when it was done “recovering”, there were no maps loaded (none at all). Other than that the unit was working great. I connected it to my PC and went to the spartgpseco.com site using the Chrome browser. Logged in, the site recognized my unit, applied a newer firmware update. But when all was done and over, my device still had zero maps loaded.

Keeps getting lost. Will not recalculate. Wants to route you somewhere else. Complete wrong direction. Then when you get close to your destination - it starts giving correct directions. ME - I'm going to throw it away and purchase a TomTom. Have had 2 of them before and they always worked fine.

I ordered an Magellan Roadmate GPS, model #5375T-LMB, to replace the 8 year old Magellan 2145T GPS I already own but could not update. I did have years of great service from that GPS, but figured it was time to upgrade. Yesterday, 10/1/18 I received my new #5375T GPS. To my surprise, not only are every link supplied for customer support no longer active, I am encountering the exact same problem with linking my computer to the new GPS as I was with my old GPS. I have spent hours trying to just register it, with no luck at all. I even tried a different computer. The SmartGPS ECO program will not load, nor will the Magellan web site even notice the GPS is plugged into my computer. It has me running in a continuous loop.

Company is trash, the site, the login, the phone numbers, the free updates, contact information is all bogus, there is no way to contact them, either to complain or praise. They do not want contact. Worst company I have ever dealt with.

I bought a Magellen RoadMate 3065 LT from Canadian Tire in 2014. I bought it because This unit had Lifetime map upgrade, however Magellan says Lifetime updates mean 3 years. After 3 years of use, the unit is now considered obsolete and not eligible for any map updates. I feel lifetime map updates should be longer than just 3 years! I feel as though I was lied too. They should have advertises 3 years map updates, not lifetime updates.

I tried for 45 minutes to get through to Magellan to purchase a part for the mount for a Roadmate RM2622-LM. There is no parts list available. The warehouse sales page shows the specific GPS, but the mounting accessory shown is obviously the wrong one. When I tried to reach customer service, putting in my email and password several times, it would log me in, and I could update my information. The process to register the new GPS failed because the program download had an error. When I tried several times to get a service request to ask for help to get the part, I kept getting ‘Server Error’ messages. Magellan GPS does not do service!

I had two Magellan Roadmates that were 1 yr old and the batteries swelled up 1" and split the units so they didn't work. At that time Magellan had an online chat option so they said send them in by courier and they would replace them ($50 for shipping). That was Jan. 2018. 9 months later and still nothing and there is no way to contact the company. I tried sending emails to the email address they originally provided me but the responses stopped in Feb 2018. STAY AWAY from any of Magellan products! I tell everyone I can to NOT buy any Magellan products.

I started the updates from the office site. It then stopped right in the middle and now I can't use my device at all. It would be nice if someone could contact me so I could send it in for you to fix free of charge being as it was your program that ** it all to hell.

I purchased the 3045 several years ago as my first ever GPS. It served me well as far as I knew, however when it came time to update I was never able to make it work on my iMac. I had the newest OS and I also had two Macs. I wound up giving it to a coworker who used a PC and updated it. A year or so ago I also received a 9616T-LM as a gift. The larger screen and better graphics made it preferable to the 3045 except that it seemed to constantly lose the satellite signals when I was driving. I was also against a brick wall with updates. I did manage to open a dialog with them and they offered to help, something that took several months for them to finally get around to.

I had purchased a Magellan GPS 3045-LM with a lifetime map updates. I have not been able to do an update since the new SmartGPSEco software was implemented although the program tells me that there are updates available, in checking the Magellan website I learned that know they have a disclaimer that the useful life of a GPS is only 3 years hence maps will only be updated during that period as follows:

I purchased this Magellan 5230 LM unit because it has both a gps and a dash cam. The first one was for my vehicle and the second was for my wife's car. After about a year they both quit, so I purchased two more after contacting Magellan, even though I was only a few day out of warranty on one of them, they would not help me. I couldn't even send it in for repairs and pay for it myself. Again, just shortly after the warranty period the new gps's failed. All four GPS's had screen problems. If you touched the left corner, it registered as a touch in the middle of the screen. In some parts of the screen it would not detect any presses. They have always been slow starting up right out of the box, and acquiring a signal takes some time.

I have been using the Roadmate GPS for a few weeks and found that the map was extremely outdated. I have purchased the device in 2018 but the map was 2004. I tried using their new web based content management to update the map but it kept giving an "insufficient storage" error similar to many others that have reviewed the Magellan devices. After countless hours of trial and error I was finally able to create a workaround that would fix the issue. For everyone else that has been tortured by this issue I created a YouTube video to help you out: **. Magellan needs to get its act together and find a viable solution as their technical support team is nonresponsive.

I purchased a RoadMate GPS unit at Best Buy in Houston TX more than a year ago. I did so because I liked the bigger display and the panorama screen. The imagery was attractive and the onscreen navigation intuitive. I was a happy customer in the making. Until I wasn't. Problem #1. Updating maps. A nightmare. A third-party website without logical, understandable instructions. Downloads that failed. Failure that screwed up the operating system. Ultimately requiring a complete reinstall of both operating system + maps. Called customer support. Horrible experience.

My uncle gave my mother a Magellan RoadMate 5120-LMTX. You have to use the SmartGPSEco.com website to update map. The plug-in only works for Chrome web browser and not Firefox even though it is suppose to work for both. Even when the plugin works, it takes forever to download the map. The plugin and/or website doesn't recognize that the 5120 is plugged in even though I am using a mini USB data cable that came with a newer Garmin GPS. The link for their Recovery Tool software is broken. Overall an awful experience.

I am trying to use the Magellan update manager to update my Magellan GPS Roadmate 2036 and have not had any success installing the software on my machine. The logs are cryptic, the error messages are worse and customer support (god knows where they are) wants to have remote session to your machine which is not acceptable to many people in this age of security hacks. I will continue to examine their software and try to solve the problem myself. It would be nice if they can tell you anywhere how to trace and debug the software. We do not need, God who knows who with strange accents and not very trustworthy names, to access our devices where we keep our financial information and other things. Grow up Magellan if you want to compete.

I have had the Roadmate 5120-LMTX for years. Trying to get the content manager to recognize the GPS unit or even logging into my account fails every time. Recently I learned of a new content management site set up for replacing on computer Content Manager program. Went there, registered, had to download a file to install so the site could recognize my GPS device. Did that, installed ok, rebooted computer, went to site again and my GPS is not seen or recognized by the site. Went through reinstalling the file as recommended, retried on the website without success. SO MUCH FOR MAGELLAN GPS LIFETIME UPDATES!!! Thales Navigation is terrible at supporting their products and I will NEVER purchase ANYTHING Magellan again.

We have owned a Magellan Road Mate vehicle GPS for several years. The left side of the touchscreen suddenly became unresponsive so we are unable to use the 'back' button and a number of letters on the keyboard to type in locations. Contacting someone at Magellan proved to be very difficult. Their customer service line is disconnected, no one answers the phone at their head office, and it took one week to get a response to our online request for assistance. In the end, we were told that Magellan does not provide help to customers 12 months after the purchase date. Overall, exceptionally poor customer service.

Their support number is disconnected, they do not answer emails to support, they do not monitor their social media. In fact it is not updated for months. The lifetime maps will not download. Their local BBB sent them my complaint and they did not respond to either of two BBB communications over a 60 day period. I have to conclude they are out of business. My recommendation is to try to contact them before you give them your money. There are a lot of better choices in my opinion that hold a lot less risk.

I purchased a Magellan 5230T-LM for my daughter. When I went into the Magellan site to update my maps I was told that I would have to pay for the map update. I submitted a ticket to Magellan support and was told that my device did not come with lifetime updates and was told to sent a picture of the box (which I had thrown out) or some proof that it came with lifetime updates. I responded with a picture showing the model number and serial number showing that is should come with lifetime updates. 1 week later they sent me directions on how to update my unit.

I purchased a new Magellan GPS in Nov of 2017 and just opened it May 2018. When I registered it, it stated I should update the maps. I tried and it failed due to insufficient space. I tried to use it and I keep getting the message address search not available. I contacted support and they told me to use a micro sd card. I purchased the micro sd card and continued to get the same error. They then said to delete the existing map and do it again, which I did and still received the same message. They never responded when I informed them that that didn't work either. I now own a brand new GPS that is worthless.

I've had several Magellan GPS's. A major problem is that when a newer device is offered for sale, the company immediately drops all support for anything older. No drivers, no software --- just try to find a manual for a SporTrak on the Magellan site. If you call support with an issue, the response is to buy the newer unit. Once a GPS device is no longer offered for sale, it's like it never existed if you visit the Magellan site, or call support. If you do get support, it's about money --- everything costs. Magellan wants money for what other GPS makers offer for free.

The Magellan RoadMate 5330T-LM was a 3 year anniversary work gift for my wife. She received it Last January. Worked kind of OK until around November/December, but kept forgetting to notify Magellan. The touchscreen was out of sync. Contacted Magellan in February of 2018 with all of the product info and that it was a gift and the date it was registered was the date it was received. All I wanted to know was how to calibrate the screen-- had the same problem with a Garmin GPS and they have a way to recalibrate. Have emailed back and forth with Magellan February through March and now they won't reply to me. All I want to know is how to recalibrate, or how much it will cost to send it to them to fix/replace. And now the unit will not turn on.

I purchased the Roadmate RV9490T-LMB a week before going on our trip. We never got it to work, when we came back a couple of month later I left the Unit in the motorhome and forgot about till we were going on our trip this year. I had major problems with the map update, it would not register on any of my computers. I contacted the support team, which totally gave me the runaround. Any phone numbers they gave me advised to contact then per e-mail, which I have over 20 e-mails with no result. Then in this last March 2018 they advised me to return the unit which I did and they had received the unit in 2 days.

Worst company for customer service. I did the map update last weekend and it didn’t work. Now the maps aren’t there and it is a useless ornament on an ambulance dashboard. I have emailed Magellan several times. The only response I received was a request for more information. I replied to the email with a follow up on their website. This was Monday. To date I have not had any reply. I cannot find a customer support phone number that works. This is a useless company who will never get another dime of my money. Definitely buyer beware.

How to get your old Magellan GPS to be recognized by SmartGPS Eco website By Walt ** (Magellan ought to give me a few new GPS for figuring this out for all their customers). I own a Roadmate RV9365T-LMB and a Roadmate 2230T-LM. I bought them new and have been ticked off for at least 4 years now that they wouldn’t update. This is ever since they started using the SmartGPS Eco website. Well, after screwing around for several days and many hours, here is what I came up with and it worked to update both my Roadmates. Now I am just ticked at the company that since 2012 they have determined there is no need to update the RM 2230T-LM map only the software.

As with other Magellan users, they changed their Map Update program to SmartGPS Eco from Content Manager. It no longer recognizes the RoadMate-5045-LTM and I suspect other legacy products. Calling the help center directed me to an India site that tells you your drivers are defective and for a price of $80 for a three year contract, they will correct the drivers and set up a new universal GPS map download program that works. Of course, the USB driver is working just fine and SmartGPS Eco program sees the GPS but just doesn't recognize it.

I called Magellan support. They connected me to a gate. They said they needed to fix my drivers in my laptop for a certain price. I needed to fix them so they could download the map updates then they said they needed another certain amount of money to send me the CD so I can put it in my laptop and download it into my RoadMate 1700. It's been a month now haven't received no CD. I live in Louisville Kentucky. Magellan is in California. It don't take a month to receive a CD. I told him I was very unhappy and I who wanted a refund they said it would be a couple of days. Well we'll see. I bet it don't happen so don't let them scam you too.

Magellan Roadmate N509M-5000 - Garbage device. Right out of the box it does work but will say turn left, go 9k, pull a u-turn, go back to exactly where you were, and turn left heading north back in the direction I was already going on the exact same street. Updates... never worked. I am an IT specialist and this stupid thing won't stay connected to any of my main machine's ports (USB 3 or 2) using different cables. Tried other computers. Same thing. Keeps connecting and disconnecting. My digital camcorder stays connected using the same cable, same ports, for 6+ hours to transfer 128GB of data yet this thing can't even stay connected to update a map.

Bought the Trx7 GPS 2 weeks ago. First day of setting it up had some problems with it wanting to connect to GPS and called them. They answered and talked me through it and everything worked fine. I was trying to download Spotify to my unit with no luck and messaged them about the problem. It's been a week and no answer to the email. In the meantime I have called 5 days straight and no answer and no callback. I don't understand how it is so hard to just answer a simple question. I will never purchase anything from Magellan again. That's for sure.

I bought the Magellan RoadMate 7771T-LMB and tried to complete the setup by registering the unit as stated in the documentation and got an error stating “Unknown error try again later”. I did this for 3 days with no luck. It also showed there were map updates available but couldn’t do the update because it was not registered. At this point I tried to call support as stated in the manual and the support call recording stated go to their website and email them for support then hung up on me.

Updated on 02/12/2019: I purchased a 6615-LM directly from Magellan mainly for the camera. After 1 day, the power switch ceased to function. Magellan said to send it back and upon receipt would send me a new one and reimburse my shipping charges. After waiting and waiting, I was told they never received it so I had to fax them the FedEx proof of delivery. They finally sent me a new one but never reimbursed the charges even after six months of correspondence, calls and promises. Anyway, after 14 months of light use (and now out of warranty), the power switch on the replacement unit also ceased to function. The only way to turn the unit on or off is to plug in and out of the power source. It is also anything but user friendly. Have gone to Garmin. Magellan - never again.

I recently attempted to upgrade two of my devices using SmartGPS Eco (like many others on here), after the usual email chase I got nowhere with Magellan other than circles. I tried every browser and platform except Opera and as a last resort it worked and allowed me to upgrade the units. The other issue I had was while the units stated lifetime maps even though they were registered I could not get the maps so after several emails (again) I managed to get them to change the information (the units were bought from CTC). If you are having trouble entering the SmartGPS portal (the wheel keeps turning on the log in page) give Opera a try. It work for me. As for Magellan it looks like they are no longer interested in the auto segment and just leaving loyal customers in the dust. Shame on them.

I'm not going to repeat what I have read current reviews listed. It would be a waste of time. I agree with all of them rated 1 star or less. This company does not belong in business. No possible way to get a map update - immediate response telling you to try again in 48 hours which is worthless, nothing changes. No C.S. phone number, they hide behind a computer generated email message. I ask myself "what is happening to customer service today" but Magellan is leading the way to piss poor customer service. I'll check out TomTom, but any company that does not supply a C.S. phone number will not see my money.

I have owned a Magellan Roadmate for several years now. No complaints about the unit - it is a good unit, it is very accurate, and it works very well. My complaint concerns the method used to access the lifetime free map updates. Formerly, I used the Magellan Content Manager, which worked great. I never had any problems updating the unit software or the maps. Magellan now has switched the updates to a website called SmartGPS Eco. I have found this new website to be absolutely worthless so far. I have had no success in logging on to the site using two of the recommended browsers - Firefox and Chrome. My contacts with customer support have also been useless. I reported the issue on Jan 14 via email. I received a reply on Jan 15 indicating that they are aware of the issue and that I should wait 24-48 hours and try again.

I have really enjoyed the GPS, it has worked well over the last year but... I have been trying to update the maps for over a month now. Cannot log into the SmartGPS eco and they supposedly can’t just put the update on their site... I have been told my computer is the problem, their server is down (which they really like to say and that my GPS is defective, It is too bad that such a quality product has such terrible customer service.

New Xmas present - we getting ready for a trip and I open the GPS for 1st use. 1st thing - you have to boot it up to register etc... There is no power. Before 1st thing, you have to charge up the device. The only connection that comes with the GPS is a car cigarette lighter connection that just doesn't fit in the computer or any USB connection. I contact Magellan customer support - no, no USB cable is included, you can charge up the device in your car and then return home to register the device via wifi in order to use the device. Stupid stupid stupid... How much does a USB cable matched to this device cost??? Stupid stupid stupid. Sending it back, Stupid stupid stupid.

I've had the Magellan 2220 LM for a few years now and never had a problem with the free map updates until now. The interface has changed from Content Manager to "SmartGPS Eco" which in short, doesn't work. Apparently, before I can update my maps I need a software update which I can't get to, so no map updates. I've spent two hours on this on two different computers and I get nothing except being looped around to the same start screen. Even If I try to buy the updates, it doesn't work. I tried to contact them through the support page email address and that too was a total waste of time. I'm heading out tomorrow to buy a new Garmin.

We've had a Magellan RoadMate 2520-LM for 2 years and got it on sale at Canadian Tire. The buttons stopped working, so I called the support number on the box and they said that I needed to do an update. Every time I've attempted to do the update it gets about 2 minutes left and tells me that I have insufficient storage. What a hunk of junk! I want to throw this thing out after I've taken a hammer to it. For those out there who are thinking of buying this product, DO NOT!!! WASTE OF MONEY even if it was on sale!!!

WARNING: DO NOT BUY. PERIOD!! If you have one, destroy and buy something else, not Magellan. Your privacy may be compromised. This is very serious. I bought both the 5295 and the 5390. Original owner. I liked the idea of a connected GPS. Great concept. However, they always had glitches with freezing, reboots, shutoffs, etc. Too many times on a route. I ALWAYS had issues with Magellan products, so I went to Garmin. Never a problem. BUT, I wanted to give these units another chance. Have had 6 smart GPS units, all junk. But today is the last straw, and I am considering class action against the company.

I bought a Magellan GPS and never got one usage out of it. I called Magellan and got a non English speaking person who requested I send the unit back to them along with payment in order for it to be repaired. I came to realize that was a scheme. Magellan is ripping customers off having to purchase non working items and having to pay for repairs when you get NO USAGE from the item. I chose to keep the non working unit and save the rest of my money. I have one expensive GPS that never worked. I WILL NOT RECOMMEND ANYONE BUYING ANYTHING FROM THIS NON TRUSTWORTHY COMPANY.

The reason I purchased my Magellan was for free map updates. I plugged it in and for a update and Magellan sends me to smartgpseco.com to purchase a update for 79.99. I'm throwing this in the trash and purchasing a Garmin.

The worst support I have ever experienced is from Magellan. I purchased a RM6630TLM in Feb. 2017 and tried to update the maps in July which failed many times. I contacted support via email with the problem. I attempted to reset the device as suggested but it failed. After sending the photos and answering all of their questions. I was told via email “In the line of your concern, we received similar concern about the map update version 69.03. We highly suggest not to process the update. We working on this issue. As soon as this issue will be fix, you will be notified and can process the update”. I never had a notice that the problem has been fixed so I see a new version of the maps is ready to download and it also failed just like the previous version did. I emailed support on October 10 and still have not had a response.

I bought a RoadMate 6230-LM unit, with dash camera less than two weeks ago. It hasn't been in service for a week and I started having a couple of problems: I couldn't update the maps. After a couple hours of frustration I figured out how to update. You need to remove the micro SD card to get the update to work. If you don't you get an "insufficient storage space" message. I plugged the device into my computer with the USB cable and ran the Magellan Player software to retrieve video. It worked the first time I tried, but then the next time there were no videos visible, even though I could play them on the device. I thought maybe the card got corrupted so I returned it to the DVR slot and formatted the SD card. No luck. When I turn the camera on I get a message "card not formatted". I tried a few times, same result.

I Bought a Roadmate 6615-lm from Magellan for my business. It can take a couple minutes after being turned on to figure out where it is, gets really hot, then the touchscreen becomes unresponsive so you can no longer give any commands to it. 2 weeks earlier I had to send it back to the company for replacement. They wouldn't even make a call tag so I had to pay for shipping. They also made me give them a cc to put a hold on for cross shipment. The hold included shipping and it was about $40.00 more than what I originally paid 2 weeks earlier from them because I bought it on sale and they wouldn't honor the sale price even for the hold. I received the replacement unit several days later. Within a week. The new unit was already having touch screen problems and was getting really hot as well.

RoadMate Vehicle GPS - Magellan promises prospective customers that they will receive free updates for their unit - 4 per year. NOT SO! And to make matters worse, they will willingly and knowingly lie to you about why you can't get updates. First problem is their update software - SmartEcoGps - it's not very smart, difficult to navigate and not user friendly. Second problem is that Magellan changed their map update supplier. They were using Navtech and now after switching to a newer supplier (probably to save a few bucks) the newer maps are too large for most units that are more than 2 years old. THEY SUCK!!

Bought the Magellan Roadmate 2525LM at Canadian Tire on sale, now I know why it was on sale. Maps are outdated and website doesn't confirm it came with lifetime maps. New gps that is basically useless, buy a Garmin if you're looking for a good gps.

Roadmate GPS - Free lifetime maps is a joke. Does not work - refers to new website which sends you into a never ending circular routine. As such, impossible to upgrade maps. I have wasted 3 hours on this useless unit. Says to unplug unit to complete update, and when you do so, it asks you to plug in and retry. Absolute garbage. I am switching back to Garmin - much more reliable and consistent.

Purchased a 5045-LM for lifetime map updates. Now they have come out with "map upgrades" and use SmartGPS Eco for these "updates" which do not include "upgrades." SmartGPS Eco does not tell me what the latest map version is, and will not tell me exactly what I should be updating. Instead, it sends me to the Magellan site to select my device and tells me that I can pay for maps for another region (EU) or use SmartGPS Eco to keep my device updated. Map updates sends me in circles and gets me nowhere. I had to guess for myself that map upgrades were the new updates, and that they weren't included in my "lifetime map" unit. This was a scam and a serious case of thievery, and I would not recommend this crooked company to anyone.

Magellan GPS 5230T-LM effectively killed my unit --- support is a bad joke --- told me they don't support Win10 & said only solution was for me to buy and install win7. I finally was able use a friends Win7 computer. Their new web based Content Manager did only to update maps - was useless since the update was so old. I was told that the only feature that worked on new CM was map updates. Buy Magellan only if you want useless junk equipped with frustration and headaches. I'm out on Magellan. Purchased with new Magellan saying **.

I used the Magellan RoadMaster 6265T-LMB for a long time. Recently, the company has discontinued support of 'Content Manager' that allowed the user to easily and quickly update the content of the GPS. They have replaced it with a web product that is slow and cumbersome to use. Look for a product from a different company. Their new solution is far too difficult and time consuming to use.

Two days ago I downloaded and installed a software (maps) update. When I unplugged the GPS from the computer, the GPS had no map memory and would not accept any address. I just spoke with the Magellan rep who informed me that my GPS likely had a power failure during the update and is now garbage. He offered me 30% off on a replacement GPS but I will never buy another piece of Magellan crap. Spread the word and stay away from any Magellan product!

I own, or should I say owned, 3 Magellan GPS units. (2) 9416T and (1) 9212T. As of today they have been smashed with a hammer, set on fire, and the ashes spread into the wind. They do not have ANY software to update their maps or sync your addresses. The software they have, Content Manager and Smart Eco, do not work hence you cannot do any updating or syncing.

Magellan RoadMate 9200_LM. Got this unit on sale, it is a large 7" so I can see it. It is still offered for sale from Magellan! Thing are working, except for current maps and POI (according to the date on the files) are 6/20/2015. I can't believe the maps are current being two years old. The unit can be seen by their software, it will allow me to buy an update to the speed traps. But new roads and POI are two years old. The scam is, according to their own website, "when maps are available." The maps come from a secondary source, as I have twice online chatted with the company. The employee even recognizes they are almost two year old, with no update.

I purchased my Magellan GPS online from Walmart and it did not work from the get-go and would not take input addresses. I contacted Magellan Support and received a replacement Magellan Roadmate 5320-LM which worked fine. I then went online to Magellan website looking for a mini wall charger for the Magellan GPS and found one compatible for the Roadmate 5320-LM for $14.95 and ordered it. The first time I used it it would not power up the Magellan. When I unplugged the charger from the wall socket one of the two charger plugs remained in the wall socket. I contacted Magellan and support offered that I purchase a new one for double the cost of my original charger that was less than two months old. Now that is pretty bad!! Next time I will stick to Garmin products. Do not recommend Magellan.

I have been trying to buy (3) car chargers for the RV9490T-LMB GPS at the Magellan Factory Outlet store. They have shipped me twice the wrong charger. It is obvious to me that as a customer buying this Magellan GPS from Camping World was a mistake based on Magellan (Mitac Digital Corp) ability to support the equipment they sell to unsuspecting customer that think that something like this GPS at more than $350 would at least have part support.

I bought a RM-9400 at Fry's in Anaheim in early December 2016 to replace my RM-1700 that worked great for about 6 years. I powered it up indoors and programmed several addresses into the "one touch" memory without any problem. I installed it in my wife's car and took it on the road. The unit kept turning itself off every few minutes. After getting back home I took it inside again and it powered up OK and ran for several hours. Again I put it back in the car and had the same problem. I tried powering it back on, and sometimes it would work and sometimes not. After a week or two, the unit went completely berserk with the screen flashing vertical gray stripes and would not power off even after pulling out the power plug. It eventually powered off after running down the internal battery. I contacted MItac customer service, but they were completely useless.

I purchased the Magellan Roadmate GPS 2220-LM model at Canadian Tire. It just so happened this GPS was a sale item. However it was still priced at $100.00. I used the GPS and it worked perfectly for the first 6 months. The unit comes with a lifetime of mapping updates. I recently went online and as the company suggested used the SMART GPS ECO. BIG, BIG MISTAKE!!! The mapping updating program wiped out all the download maps and the unit would not work. I contacted the chat line and that was a waste of time. The call server eventually disconnected the call after suggesting I use the content manager site. No idea what that was until I searched online. I called back and the chat representative sent me a recovery, 35 step process to follow. I had my son, the computer genius follow the step by step and when it was time to select the download the unit still did not work.

Purchased this piece of trash from Canadian tire prior to a vacation to the United States. Carefully followed instructions and unit appeared to be working. Once I got out of the road unit kept turning itself off and back on with query "Do you still want to go to". Tried numerous mounting systems in an attempt to rectify the problem. Left it dormant for two years and now when I try to update it after the near hour download time it has "insufficient space". For the past two years have been using Google maps and writing instructions to necessary locations with no problem and will return to this system as Magellan is ABSOLUTE PIECE OF GARBAGE!!!

Cyclo 505 cycling computer - I bought the unit 13 months ago. I noticed some issues with my touch screen. You can see from an angle that some water succeed to get into the unit. Probably sweating when biking, or some light rain. BTW the units is advised that it can be used under rain. I called them and of course one month elapse for the warranty. BUT, worst thing I heard, they DO NOT HAVE A REPAIR SERVICE!!! How can a company be authorized to sell expensive units like that without a service repair, after consumers spend $400 on it!!! Shame on them. As it is for biking, they might think it might get damaged or screen broken or other and we should be able to repair it.

I'm reading a lot here about maps. My gps malfunctioned within two weeks. Will not take a charge from the car's power source. If I could give this product less one star I would. LM must stand for lemon.

I purchased RoadMate 9400 LM from Canadian Tire on clearance ($109 reduced from $249). I guess I still need to learn that you get what you pay for. The first unit failed multiple times when trying to download map update through Magellan's SmartGPS Eco website. Despite showing huge amount of available space, time and again the map update stalled and declared "insufficient disk space". Online chat was not helpful at all. Having confirmed I actually owned the GPS the solution was to send it to Magellan and they would replace it. Technician advised that failure of map update rendered unit not usable. So, instead I took it back to Canadian Tire. Had I read the many reviews of similar problems and repeated failures I would simply have gotten my money back. Instead, as they had another one in stock, I simply took another one.

I have 3 Magellan RoadMate units with free Lifetime Updates. When I used the Content Manager I was asked to BUY my map updates. To resolve this, I used the Magellan CHAT service and they updated their database to include the serial numbers of my GPS units. Very simple. Everything works fine.

Yes, this past week I too am experiencing frustration in dealing with Magellan. Firstly toll free number does not apply to anyone out of country USA I believe and secondly the GPS products that are on the shelves of stores I find out are refurbished with RF after serial number (which we did not know at time of purchase). And you are not eligible for free upgrades of maps. Upgrades cost more than our original purchase price from Magellan. All the chat line person did was try to get me to purchase new GPS at small discount price. Never will I purchase Magellan. Loyalty program sucks. Does anyone know where to find free upgrades to maps?

Early August I contacted through Magellan GPS site forms a concern about being unable to complete my free map updates. On August 18, 2016 I was contacted the company and was given useless instructions to follow, delete content manager, re-install, try to update, etc. I relied again on August 25 to say their suggestions did not work and included screenshots and was ignored repeatedly. I re-sent my concerns again and again and finally on September 4, 2016 I sent a complaint into Better Business Bureau. I heard back from BBB on September 5, 2016 to say that my complaint was being processed. I finally heard from Magellan support late afternoon September 9, 2016 just in time for the weekend when their support does not operate with nothing more than much the same steps as before. I did these same steps September 10, 2016 all afternoon only to get the visual in the screenshots below this review.

Their website is constantly down and we have no other recourse for updating maps. I'm leaving tomorrow for a trip and I've tried all day to get on to their updating website http://www.smartgpseco.com/ and it rarely works.

I bought a Magellan RoadMate with free lifetime map updates. I was not able to update my GPS even one time during the 3 plus years that I have owned it. I contacted Magellan customer support and they direct me to a website that is supposed to give me my map updates and the site does not work. It is always temporarily unavailable or I can't log in. Please don't buy their products. If you do you are wasting your money...

Please don't make the same mistake I did in buying a Magellan GPS. I've had two of these and both were a complete waste of money. I had better success in finding my way using a $15.00 map book. STAY AWAY from Magellan!

Been researching GPS for RV use and decided Magellan fits the bill, as it comes with Good Sam's directory. Strangely enough, it was no longer available on Amazon nor Walmart, so I went to the Magellan online sales website for an answer to my question about 2 similar items with a $100 price difference, expecting to find a phone number for product sales information - not available!

Roadmate 5235t-LM - Great GPS... ZERO support. Updates are now farmed out and do not work. Paid for lifetime maps and can't get them! Update killed current map and now GPS that I liked is a paper weight and no way to fix it through Magellan. DO NOT BUY, soon to go bankrupt the way they are operating.

I had purchased two Magellan RoadMate GPS with a promise of lifetime map updates – big mistake!! I went to the Magellan website to update the maps on one of them. I followed all the instructions and when I restarted the GPS, there was a circle on the screen that kept going round and round forever. I contacted their technical support chat line and they emailed me a recovery tool file and nothing happened. Which meant, that my GPS was now toast!! Guess what they promised me in return for ruining my GPS – a one-time replacement with a refurbished unit, take it or leave it. They did not care. I had no choice but to accept. They processed the order and it never showed up. Contacted them after two weeks and was told they do not see the order in their system and they processed another order. Even that never showed up.

I have a Magellan Roadmate 3030-Lm and I had problems to update maps. I have contacted the support center and they helped me with my GPS. The website did not recognize my GPS correctly so it wanted me to pay for the update but the technician unlocked it and everything was fine after that. I have this GPS since 2011 and never had other problems before. Happy with my purchase.

Please folks, for your own good, don't even think about buying any Magellan product. I say this based upon my personal experience and reviews of hundreds of customer evaluations which I have read over about the past five years. This may sound like an emotional, sweeping generalization, but all available evidence is that this company is crooked from bottom to top, endlessly sells worthless, expensive, unreliable or inoperable products, rarely offers customers any useful help, does not stand behind their warranties, and couldn't care less. Don't take my word for it. Surf the net and do the numbers.

I bought the Case at a great discount so I'm not complaining about price. What I'm disgusted about is their Customer Service. When I bought it new in a sealed package, I discovered the headphone jack didn't work. The self help suggests getting a special kind of adapter that is sold by Apple. Well, Apple doesn't sell it and the description of this adapter is rather vague. So I tried emailing them several times over a week for details on the specifications but no response. I tried Chat but no one ever came on. So I tried calling the Customer Service # and after waiting on hold for 30 minutes (Nonpeak Time) I was given a Lady who had no interest in helping me, and acted like she had no record of the product. She finally said they no longer make it so they wouldn't provide any support. I pointed out that it's still offered on their site!!! She said that didn't matter. I asked to speak to her Supervisor, she didn't want to do that but I persisted.

I bought a RoadMate 1700 with free maps for life. Now after 4 years and at least 10 free update they want me to pay $99.99. E-mailed twice and the only response I have gotten was a case# that said if I forgot my password here is a link to reset it. I have not forgotten my password.

Bought a Magellan 5202 LM. With free map updates. Went to update maps. They demand money. A complete ripoff. Never buy a Magellan. Contacted customer service chat line. Complete waste of time. Person cut me off part way through conversation.

I will never again purchase anything from Magellan! I took advantage of a sale they had (and still have) on a refurbished Switch Up GPS device. It is terribly inaccurate with a very unreliable battery. I had much difficulty contacting their customer service. Every email I sent was completely ignored! I never got a response. I tried the online chat feature. The best they could do was give me a phone number to call! When I called on the phone, I was on hold for about 30 minutes! Finally I got through and they agreed to send me a replacement unit. However, they charged me for it offering a refund if I sent the first one back.

I have had nothing but trouble with the SmartGPS 5390. The unit mysteriously stopped working shortly after purchase (it still turns on but gets "stuck" in a mode where it simply displays the Magellan logo). Efforts to get support have resulted in repeated frustration. More specifically, I need to update the software but am unable to do so. I have rarely encountered so many problems in attempting to get support for a product.

I bought the Magellan roadmate RM5520GLUC 5 GPS with Lifetime maps from Walmart in January 2016. I bought this Magellan because I had bought a Magellan earlier and decided to get another one because I knew how the Magellan worked. The former one used to send me in the same direction more than three times. This new one does exactly the same thing!!! Usually telling me to take a U-turn and then sending me on the same route several times. If I did not recognize some of the same buildings that I had seen earlier, I would still be going around in U-turns. I want a rebate and I will return the newer one as soon as I receive this rebate. I paid $75.59. I was very disappointed so I bought a Garmin while I was in Florida!!! Please advise.

Magellan GPS 9412T-LM - Purchased March 2016. Needs to be charged before using from your computer. Not in manual which has minimal info. Trying to connect it with Magellan and their programming is another issue. Content Manager works with Win 10 but difficult with Win 7. Maps work in Win 7 but not Win 10. Duh! Online mapping more precise than on the unit and you can't add it to your unit. You have to work around this issue. Screen size and colors are very nice and the Red Light Camera alert is neat. TomTom and Garmin are much better units w/o the grief and aggravation this company gives. English tech help is not first and foremost. No problem reaching them, just understanding. For 75 dollars, it's not worth it. No deal on this unit.

I paid $49.99 for a data update for my portable GPS (Magellan Roadmate 1700) and was totally confused with the difficulty I had trying to do this update (I am 67 years old). I emailed this company back saying I would like to have a refund because of its difficulty. They reported with a "no". Then they tried sending me "an easy way" to do it. I tried for 3 hours. I did some checking (another 2 hours) and I think it indicated it got updated. But when I tested it for locations of some businesses I know exist, the information was not correct. So it appears that their update information is "not up-to-date". So this update process is a waste of money! Don't fall for this scam!

Is Magellan still in business? I purchased an eXplorist 610 handheld which is actually an okay GPS. (June 2015) My complaint is with the lack of support. I was unable to register my product as none of the upgrade links work. Fine, I thought they were doing maintenance to the website. I couldn't update the operating system. I went way off the beaten path in Alaska. Tried again a couple months later - still can't connect. Tried it on 3 different computers and no go. Phoned customer support who said the web page was down for maintenance. Well if so they should consider another webmaster. The site comes up but I still can't connect to the links. Comes up as "Page Not Found". Do yourself a favour and don't even consider a Magellan. You will just be buying another GPS a short time later.

Purchased a Magellan RoadMate 9465T-LMB (GPS) and Backup camera December 9, 2015. Installed the GPS, it works OK. However, the backup camera will not connect with the GPS. Have e-mailed Magellan ON Response, attempted to call - after 15 minutes wait line went dead. Tried live chat (which takes way too long to send or receive a response), explained that I had followed their instructions to the letter. The only help I received, get this, was to have it installed by a professional technician. Folks, to installing the backup (according to their website) you only need to connect the positive and negative leads to a nine volt battery and the camera will start. Told them I did all this and am told to seek professional help. Bottom line don't expect any assistance from Magellan.

I bought the Magellan Roadmate 92112T. This device wouldn't turn on, did everything correctly. Then all of a sudden it comes on then it shuts down every time you stop the vehicle and will not start back up. This item was brand new in box. Magellan sells their poor quality products to re-sellers. They know the stuff is pure garbage when you have a problem. Magellan says they don't warranty through their own re-sellers but they will give you a break if you send in the unit and buy a new one. That way, they get the consumer to pay for the fixing of the crap they sell. Do not do business with this company! They are cheats!

WARNING: Don't purchase a Magellan GPS system. I have spent over 30 days trying to get my system to update the maps and software. Paid $54.61 for the Map upgrade v58. Have spent over 6 hours via chat and computer time trying to get the software to work. Downloaded the software twice. Tonight I spent 2+ hours in my car, with the motor running (because the GPS unit has never been able to hold a charge for more than about a minute) and wifi from the house hooked up to try one last way to update everything. After all of that and the last 5 minutes left on the clock, I got a message that there was a tray.exe file (something similar to that) that stopped working and they would let me know if they ever had a fix for it. Magellan will NOT refund my map upgrade purchase price. Don't buy a Magellan GPS. This was not my first Magellan but it certainly will be my last purchase from them.

I purchased this unit as a refurbished one on eBay and have only used it three times. It came with lifetime maps but when trying to find updates or software on their site they don't even list it as existing. I was attempting to connect with customer service online and somehow their site no longer recognizes my email or password. I was prompted to re-submit one through a invalid link? I emailed them, but they thus far have refused to answer my concerns. I've determined that I am stuck with a non-working unit that does not seem to exist with a company who does not respond to concerns about service which is the worst and if the GPS is not in warranty I imagine that I can forget it.

Should have read reviews prior to purchase. Now I'm stuck with this garbage. Content Manager does not work on PC. No Tech support. All hype. I have an old TomTom, will now use it again. Received shipment from The Signal Group 2101 South Kelly, Edmond, OK 73013.

'Customer Support' is a total waste of my time. It's just a bad joke. If you try and contact them by e-mail you seem to magically log out and need to log in again. After doing this, compose a message and computer cannot send it. Hit 'SUBMIT' button and nothing happens (been waiting about 10 mins so far). I tried with Firefox and Windows 'Internet Explorer', no luck with either and multiple log in each time a screen changes. I have not found a single GPS that works well (TomTom is slightly better in some areas, Garmin just about as bad for 'customer service' and software). I imagine they all spend so much on marketing, there is nothing left for actually making the POS work properly. As others have found, you cannot locate addresses or POI even when you’re outside the house or POI.

I purchased this direct from Magellan for $379 thinking the WiFi, internet sync to POI's and gas station prices while traveling was very attractive. The problems began very soon with not getting a GPS signal. I called their chat line and they gave me a return authorization which I had to pay shipping. The replacement unit was shipped promptly and after updating the maps and software it worked great for about a week. Then just before a trip, I plugged it in, powered it up and it just went into a loop "loading please wait"... "re-loading please wait"... over and over.

I have been trying to install a plugin to update maps for 2 weeks now with no luck. I have tried everything they have told me to do. They keep telling me the same thing and because I am a woman they tend to make me feel that that is the reason why. First I am very familiar with computers, I have had technical training myself. I have tried to install them on two computers with absolutely no luck. They keep giving me the run around. Because I use the computers at home for work they tell me it's the computer because of the system. These are home computers not work computers. It is getting to the point of frustration. I will never buy another Magellan product as long as I live. My husband runs a pilot car company and we cannot update the maps. When I say I am going to return it they say "Well that's your case then isn't it." Their hours of operation are also terrible 6 am-3 pm PST. Never ever again will I trust this company.

What can I say? What a total train wreck this has been. It all started July 3rd 2015 when I plugged my Magellan 3055 into the computer and looked for a map update as we were going on a ten day road trip. Found there was a map update and went to the page to pay for it via credit card. (Btw no mention on the purchase page about refund/return policies.) Paid for update, credit card accepting, went back to content manager and no software there to download??? Could not reach anyone as office closed for weekend and also no online tech support for the same reason.

With free lifetime map update, I updated my GPS last June 2015. It works before but now, I ended up a mile from the intended address, the Point of Interest CANNOT find Lowe's or Home Depot even if I am on the parking lot of the POI. I will not buy another Magellan GPS.

Got such a runaround. I would never buy another product from Magellan. Sorry to say that but their updates are totally ridiculous!! And my old Magellan worked great. Now the new one just sends you in circles and makes your path makes you go way out of your way. Like I said before Magellan was the best GPS. Now they're the worst. Just try to update their products. What a nightmare. Do yourself a favor and don't buy this crap. They just lost their professionalism. What a shame.

Bought 2x (1 for me, 1 for my father) Magellan 350H from Canadian Tire today, neither unit will power up. Tried 4 different sets of batteries. Nothing. Tried the hard reset button, nothing. I looked for any sort of plastic tab that might need to be removed from the battery compartment, nothing. Tried hooking them up to the computer with the supplied USB cables for a hardwired source of power, nothing.

We bought this device last August to travel in the U.S. in the fall. From the time we started using it we always has to use the reset button. The last time I tried to use it I just got coloured lines. I wrote to Magellan and they asked me to send a picture of the unit, which I did. They then came back to me to say the unit must have been dropped to cause this problem. I went back to them several times to say emphatically the unit has not been dropped, and has not been out of the car since we bought it. They are adamant it is my fault but they can't keep the stories straight. They say the cracked unit causes black lines from being dropped even though I keep telling them they are coloured lines. It is obvious they do not want to honour the warranty. So now I will buy a Garmin and not associate with this company again. I will also make sure I let everybody know that I can that Magellan does not honour warranties and will use any excuse not to do so.

I have plugged my Magellan GPS RoadMate on my PC Magellan Content Manager and I was recommended to update the operating software. After that done the GPS does not initiate anymore and it is not even recognized by my computer or the Content Manager. Magellan says to reboot using sliding button, but this does not resolved. I searched all over internet and could not find a fix. Now my Magellan GPS RoadMate is useless. Note that I have followed the manufacturer instructions.

I am disappointed in the product. It was my first time buying a GPS of any kind and the results of my first time is very disappointing. I should have read the reviews on this product first. At first it was ok, even though they did not give good instruction on how to download the updated maps. I did get it to work. Now it has just froze-up. It will not move. This the second time that I have tried to get help with it. I bought it even though it was almost three hundred dollars. I did not use it right away. I don't feel that I have gotten my money worth out of the product . I would only rate this product with half of a star! I do not have the access to add an order number.

I purchased a Magellan Echo sports watch that syncs to an app on my phone to track activities (running, cycling, etc). I purchased the watch with the understanding that it had a 6-11 month battery life. After 5 months of limited use, I received a "low battery" warning on the watch. I went to replace the battery and noticed the case was cracked around the screw I would need to remove to replace the battery. I contacted Magellan via email to ask for help in replacing the watch due to the crack. At that time, I also asked why the battery was dying so early when it should have a 6-11 month life. The portion of the response I took issue with is as follows:

I purchased this unit, RoadMate 3030-LM, at Canadian Tire about two months ago. I did not use the product right away, however when I wanted to use it it will not acquire signal. I took the unit back to Canadian Tire and they refused to accept for return or exchange as it was past fifteen days. I called technical support and tried all the trouble shooting tips with no success. I called again, the agent send me an email link for a patch update as follows "Access this link, **". Even after the patch update and support tips the unit still does not acquire signal.

Canadian. Tire deal purchased some years ago the 3030LM never has been able to get free lifetime map updates. (Ever) unless you fought with Magellan. Hours upon hours of wasted time looping in their systematic garbage "content manager" upload system. Emailing/downloading and then maybe you would get lucky and get it. Anyway rather than downloading I thought that buying a new Canadian tire one on sale the Magellan 5202LM with lifetime maps and other advertised "benefits with the package" but not really as falsely advertised "as one was $40 extra".

I bought a Magellan GPS 9212t LM from Canadian Tire Mar 18, 2014. Not working after 7 months. I sent back the GPS, got a replacement 9250t LM. It works only 6 months till April 2015. From time to time need to reboot with flicking and screen frozen. And they don't want to honour another replacement unit. And they have no repair shop in Montreal. They said it’s past guarantee period. It is only lasted 6 months since I received their replacement unit. Very disappointed with their quality control and outdated software. Don't expect their machine will last for years.

Magellan resolved my issue with a refurbished unit without my asking for one. I only asked what I could do to get it to boot. This was all taken care of prior to my posting the review.

Magellan Navigation 9250T-LMB - This product is a piece of junk for and waste money. Be very careful when driving. Turns off screen display unexpectedly. It's not worth a dime. Do not buy this product. You will save a money for better navigator.

I purchased my Magellan Roadmate RV9165T-LM brand new in April of 2013. I purchased the RV model because it allows the user to program vehicle parameters into the unit. With my very large 5th wheel programmed (length, height, etc.) the unit still directed us onto roads that weren't fit for travel with such a large vehicle. It also took us on roads where our vehicle exceeded the heights of some bridges. But the real issue ended up being that after using it only three times, the unit displayed a USB connection icon and failed to initialize. I tried resetting the unit. I tried charging the unit on both the vehicle charger and a separate wall charger. I attempted to update the firmware and software using Magellan's Content Manager, all to no avail.

Magellan 5230t lm - Purchased at Canadian Tire. Worked fine for approximately one week. Now totally non-responsive. Taking to junk pile. Will not buy this product again. Thanks Magellan. Spend my money carefully.

The current unit I just recently purchased is a 9212T-LM. Unfortunately, the software was not working correctly. Tried the "Content Manager" to install a software update. However, "Content Manager" did not find any. I own a 9250T-LM and I copy the files from one unit into the other. That solved the boot problem of the 9212T-LM. However, the address search does not work correctly, POI is not working, City Center is not working. These issues are all related to the search function. The other options are working. Magellan's technical support was:

Magellan Roadmate 5045-LM is junk! All they want is to make you buy another one! I don't own the unit, but I've had to help my friend as I am an electronic technician. At first glance all it needs is mini USB port because the battery was completely drained and the unit is not turning on - pure and clear. So, I found similar mini USB jack on eBay.com and installed it, then I plugged it in to the wall charger and tried to turn it on, the unit just makes an attempt and then it died. Then I think that the battery was deeply discharged I let it charge as per manual for 4 hours. After that I've got about 4-5 minutes running and GPS returned a message that battery is low and unit goes off while still plugged to the wall charger (again as per manual 2.0 Amps 5 V DC).

After 2 years of using my Magellan Roadmate 5236T-LM it started to not react to touch commands. Last week it finally died and would not respond to the Menu touch and therefore was unusable. I attempted to contact Magellan to get instructions how to best get my unit back up and running, only to find out that if the unit is out of warranty (one year) the only contact one can make is through online chat. I contacted Magellan through their chat and was connected with a Eevette? She was very polite and trying to be helpful. She asked me to turn my Roadmate unit off and back on and attempt to open the unit with her guidance. This process did not work. She then asked me to reset the unit with a paper clip at the pin hole in the back of the unit. Again to no avail.

I have purchased two Magellan Roadmate units through Costco, one for my wife and one for my in-laws. The one for my wife is the 1700 with the backup camera system. Installation took me about 30 minutes and the camera has worked every time the car is put into reverse. Both units have worked well. However, the 1700 has been replaced twice for free due to screen problems. I think I have gotten the replacements because I have involved Costco in dealing with Magellan. The problem is getting map updates. The only updates available are for Europe and cost $99.99. I don't need or want Europe maps. Since I have had both units for 3 to 4 years, I know there have been new roads built and others modified, including the freeway on ramp that I use almost daily.

This GPS is a total waste of money and angers me every time I use it. It can't recalculate routes and gets stuck every time you go off course. I discovered this while on a car trip from Toronto to Montreal and I was so angry I almost threw it out the window. I had to use my phone to find directions and the only reason I got a GPS was to avoid using my phone. I saw this piece of crap on sale and I thought it was a good buy with all the features and bought it without reading any reviews on it. Huge mistake.

I try to update my maps and said it could not, but I found out I had to turn off my antivirus on my computer and then it work so try that. Mine work - just passing on information.

I waited on the phone on Friday for 2 and a half hours, not wanting to lose my spot. Michael seemed to want to help, however I did not have the proper cables. I then attempted to use "Live Chat" and a Jacinto came on then logged off without speaking to me. When I attempted to log on, my computer was blocked. Went on again today with the proper wires and this time was told 8 callers before me. Waiting over an hour and a half, Sidney came on and did the exact same thing. Exited without so much as a response, then again my e-mail was blocked and I could not get back on. What kind of way is this to run a business? My request was simple, and it appeared Michael would have assisted me had I had the proper cable to connect to my computer. I will make sure everyone I can tell knows about your horrible customer service, and support!!!!!

Magellan Explorist 310 - Opened the box, put in batteries... worked. Turned unit off... never worked again. Contacted Magellan (no) customer support. Said it was out of ninety day warranty. Nothing they could do. Never even used the thing. I had it in my closet for some time.... Ready to throw it out.. but still annoys me that a company like Magellan would be that greedy.

I've had a Magellan RoadMate 1420 for, maybe, 2 years. It's worked great and I've always taken good care of it. I considered updating the maps so I went to their website which immediately tells us to make sure the firmware is updated and current prior to a map update. My firmware was not current so I set up to do the update. Partially through the procedure, which is obviously a flash-ROM overwrite, the process choked and I've been unsuccessful getting it to either continue the update or restore my unit to the original... the PS is bricked and will no longer "boot up".

I purchased this GPS unit in July 2013. I used it once or twice. Last week (about 10 months after last using it), it was time to check it out for an upcoming trip. The GPS continued to cycle on and off even when plugged into a charger. I even tried the car charger thinking it was special for the GPS. Still the same problem: inconsistent connection and continued powering off. Finally, I was able to connect and taped the connector to the unit to keep it charging. After it was connected for a few hours, I decided to update the maps (lifetime etc.) and it took about a day of being connected to the computer to finally finish that.

My father gave me a brand new GPS; he used it just once. I took it out for a spin last summer (1 mile). I put it away and pulled it out this week and IT DOES NOT WORK ANYMORE!!! Since the warranty expired all Magellan could suggest was participating in their trade in program. I AM SO ANGRY!!!

I bought this Magellan 2120T since it came with life time map updates which I needed because a lot of changes have been made to my city. Updated when I first bought it. Now I go to update my Magellan maps and I can't. Been trying for days now. All sorts of issues. This makes me NEVER to buy a Magellan EVER again. I should have just bought a TomTom like I had before. It was reliable but used so I couldn't update it. I only bought the Magellan because it was the cheapest (NOW I SEE WHY). Never will I buy a GPS with lifetime map updates from Magellan because you are paying for nothing if you cannot update it. I have been trying for days.

This unit worked properly once. After that it worked intermittently for two trips, meaning it would not turn on, or turn itself off and be unresponsive, or believe I was in Arizona (yes really) when I was traveling in eastern NC., or freeze up and make a deafening grating sound until turned off. It would never download updated maps at all. I received this as a gift and it was most certainly not cheap. This has to be the worst electronic product I have ever used, and I want to make certain others know to avoid Magellan.

After spending many hours trying to get the Magellan system to download a map, and hours with Magellan's customer service - Magellan could not get its system to work. This was after I spent $79.99 on the upgrade. Fed up, I asked for my money back. This is when Magellan informed me it would not refund purchases bought online!! Companies should not be allowed to get away with this sort of thing. Trying to be reasonable, I asked for a credit against another Magellan purchase and this is when Customer Service stopped responding. Magellan spent a great deal of time trying to help - probably more than the cost of the refund. With business practices like this, I am surprised it is still in business. My recommendation - do not buy from Magellan.

I have owned both Roadmat and Maestro models. Both models stopped working inexplicably after about a year. I will never buy another Magellan product.

I attempted to update my unit which I purchased less than a year ago on two different dates. Today, 6/3/13, I was on my computer about four hours and on the phone on hold for 45 minutes. I never did get to speak to anyone except listen to some very nice music. Server sent me three corrupted messages and to retry. It also started with 6 hrs and 18 minutes to download; the time specified went as high as 225 hrs and worked its way down to 12 hrs. Finally, when it got stuck at 31%, I called Tech Support. Finally a human being answered who said that I had to talk to the RoadMate dept.; after being on hold for over 30 minutes. I gave up.

I purchased a Magellan 2036 GPS unit August 2011. After 9 months, the unit would not hold a charge. I contacted the Megallan repair center and was told to return the unit for a reconditioned unit. I received an RA number and returned the unit on 11 Feb. 2013. As of March 11, I have not received a replacement unit. Several calls to the repair center and speaking to two individuals who said they were supervisors, I have been told that my unit order got cancelled, that they have to create a new order, promised to call me back (did not happen), but one representative hung up the phone during our conversation. I have never dealt with such an untrustworthy company. They should not be allowed to scam honest customers.

I purchased a 3065TLM Magellan GPS, lifetime updates (LOL). I'm supposed to have version 46 map, but mine only loads to 43. I purchased it on July 17, 2012 and was already outdated by August 18, 2012. I took it back to the store two weeks after I bought it, and it was non-returnable and have to deal with Magellan. I called them. What a joke. I even tried putting in intersection on a street in a city which has been there for hundreds of years. I called them to talk, and customer service guy treated me as if I am stupid. I was stupid in purchasing this item. I should have gone with the Garmin!

I bought a Magellan Roadmate 9020 a year ago. It came with free lifetime maps. However, the maps in the unit were inaccurate and I have never been able to obtain the new map upgrades. I have spent hours on the phone waiting for a rep and on the one occasion when I did manage to connect with a live person in the Philippines, neither he nor I was able to connect with the Magellan server to get the download. Emails to the company have gone unanswered and there seems to be no way to connect with a live person. I'll never buy another Magellan product. They don't work as advertised and no one seems to care.

Customer service - First hold time, 17 minutes. Immediate second call, 34 minutes and still on hold. No customer support? No live person?

This company should not be allowed to do business. They are shysters and sell products that are not supported, regardless of what they advertise. Getting customer support is impossible. They lie! They keep changing the model numbers so they don't need to provide support for the model you just bought like the Roadmate 2200 I purchased. Also the Triton 1500. The unit came with virtually no instructions and I got no help from Magellan. I have yet to find anyone who can operate this unit. I wasted $300.00 on bogus claims by Magellan that this unit was worth a **, but just like the company it isn't worth a **! My advice is do not buy their crap unless you like getting screwed!

I discovered while searching for repair for my out of warranty Magellan ColorTrak that Magellan does not repair anything out of warranty. There is no flat rate overhaul, like Garmin, just plain nothing. I couldn't believe this. What a bunch of rip-offs. I wonder how many people knew this before they bought a Magellan unit? I wonder how many would buy one if they did know, maybe zero?

I purchased a Magellan 4370 approximately 2 years ago and the last 4 months have been trying to get it repaired/fixed. First the battery went bad approximately 1 1/2 years after purchase, so I replaced it. It took 2 batteries. Then the video was not as bright, then when booted up, it will not pass the disclaimer message. It took approximately 3 months to locate a good consumer phone number, then when someone answered it was, "Sorry, no parts available. You must buy a new Magellan."

I sent my Magellan Mastreo 4700 in, because when I loaded the new update, it crashed. This was in late August 2011. I received a refurbished unit about two weeks later, because they misplaced the order or something. The unit worked okay, except for the on and off switch, which was a bit of a bother. By December 2, 2011, the unit stopped working all together. I called customer support, and was told 90 days on the refurbished unit. I tried to deal with them several times, only to talk to a call center in the Philippines. Don't try to contact the offices in California, they will just reroute you to Philippines! What a joke! So, I drove 5 hours to Guelph Ont. from Sudbury Ont. to a company called Synnex, who takes returns. I talked to a woman there, who was very nice and helpful. She called on my behalf, and talked to a Robert ** with Magellan.

I had the Maestro Series which I called Magellan 800 to upgrade only to be told that this model is retired. After speaking to them, I agreed to swap it for an updated product. I sent it back and then it was left up to me to call to inform them that they had my old unit for 3 days to get the new unit released. The new unit was sent via Fed-Ex with no signature needed. The new unit was supposedly delivered but not to be found. A call to Magellan, I was told, "Fed-Ex puts the information hours, if not days before they actually do what they said" Excuse me, I've never heard of that.

I purchased a Maestro 4370, new, from Best Buy in January of 2009. The unit came with 2008 maps. I have never received updated maps, and indeed none have been available for this unit. I have had many of the problems described by others, regardless of model, such as freezing screens, wrong information,including my own home location, etc. Have not received any support from Magellan or Best Buy.

Another scam. Their site says we repair or replace with comparable refurbished unit. Then when you call they no longer do that even though the site still says exactly that. Rip Off. This was my fifth Magellan. Garmin or TomTom get my business from now on.

I purchased a Magellan 4370 portable GPS device from Magellan Inc. on February 20, 2011 through a customer service by phone. I was told that the unit carries 1 year warranty, was brand new in retail box, and not a refurbished unit. I started having problems with the unit such as freezing screen, software crashes all the time, error messages, and not showing my exact location plus my destination accurately.

I bought a Magellan Explorist 710 waterproof hiking GPS on 08/2011 and the LCD touch screen has shattered damage on 09/2011.

My GPS screen is failing so I called about paying to have it fixed since it was more than a year old and out of warranty. Their only solution is to sell you a higher priced model at a discount that is no lower than I could buy it at Costco, new to begin with.

Magellan products are bad and their customer service is atrocious. I have gone thru 4 Magellan units since receiving the first as a gift in December 2009. I exchanged the first two when they failed almost immediately and took a refund for the third one. Ordered a refurbished one on-line thru Best Buy and (surprise) it didn't work. Went thru the process of getting a return number (call center hell) and sent it in for repair. Got an email stating it had been received on May 28, 2010 and would be returned to me in 7-10 days.

On 5/10/2010, I purchased a RoadMate 1212 from a box store in Clearwater, FL. Within 20 days, the unit failed. I called Magellan for warranty. Replacement was given RMA and I was told to send prepaid unit, which arrived in 10 days. At this point, it should be noted that I had paid for the 2009 upgrade maps and had been waiting for over two months to get them!

I purchased a new Magellan RoadMate GPS and just used it on a vacation trip. To my surprise, it started receiving advertisement on screen. There is no way to turn them off according the Magellan's website. I did not agree to receive this spam in my vehicle and do not want advertisement coming in on my GPS. This is a scam and should not be allowed or at least, they should tell you and pay you to receive these advertisement. I kept getting advertisements for Sears and Olive Garden. I will never purchase a Magellan product again.

I purchased a refurbished RoadMate 2200T from Newegg.com. I was satisfied until I came to purchase an upgrade. They put their upgrade on sale at finally a reasonable price except there is no product to purchase, conveniently "out of stock". I also bought their Triton 1500 GPS. Don’t do it. It's the most complicated piece of ** I have ever owned. I have tried everything I know to understand this thing and no one I know could get it to work either in spite of downloading updates and anything else we thought would help. The instructions are absolutely no use. I wasted my money on this useless piece of **. I strongly advise against buying these items or anything else from Magellan! I’m out of about $400.00 and still don't have a useable product.

I purchased a factory refurb Magellan RoadMate 1200 on 10/26/2009. This unit was sold with old obsolete maps but the unit does not indicate a version. From Magellan's website, I see they have a Spring 2009 Map Update. I requested this update free since my unit was sold in October and should have been current when purchased. Magellan says no and that I had to request this within 30 days of purchase. They said I must pay $80 for the maps (minus 15% discount if AAA member). Isn't it reasonable to expect a GPS unit to contain maps released six months prior to purchase?

I had purchased the Magellan Maestro 4250 about a year ago. I used the unit maybe 10 times and made sure to keep it from extreme temperature. I attempted to use it recently and the screen froze up. After calling customer service, which by the way is located in India somewhere, they explained to me they cannot repair the unit and that if I wanted a new one I could send my unit, which was approximately $400.00. I sent it to them and received a different "refurbished" unit at a cost. It seems absurd to me that the only thing the company can offer me is a refurbished version and that may not even be my model. According to the blogs I have read, this seems to be a problem that many consumers have come across leaving them with a broken unit and no other recourse to fix it. It amazes me that this is a well-known glitch to the company and they refuse to fix it. It seems to be a fixed operation in which the company benefits. I’m not a happy consumer.

I ordered a map update from their site. I used the drop-down menus that showed me which update to get for my unit. My unit is registered with them as well, so they know which unit I have. They sent me an update on an SD card that is incompatible with my unit. They refuse to give me a refund of any kind. There is no update available for my unit, even though their site says that there is. The result is $100 down the drain for an SD card that is totally useless to me.

I recently bought a refurbished Magellan GPS at Buy.com. When I powered it on, it just started selecting menus even though I didn't touch the screen. The unit comes with a 90-day warranty from Magellan so I contacted them and they repaired it. When I received it back from Magellan, I noticed the power button wasn't working properly so I contacted Magellan again and again, I returned it to them which they received on 6/8. I did hear from them until Friday, 6/12 (after work hours) at which time I got an email saying my order was canceled with no explanation. On Monday, I called them up and asked "what happened? You received it on Monday and then Friday you canceled with no explanation". I spoke to Ryan who said that they needed to change the RA number because it was put in incorrectly.

I was trying to get an unlock code for some Magellan software that I purchased with my Magellan GPS. After many emails half of which were not replied to, I was transferred to a higher level of tech support. I never received another email after that! I tried half a dozen times to get some answers but got nothing! In order to get my GPS unit to work properly, I'm forced to purchase more software from them at a cost of around $100, something that I refuse to do. I now have to sell my useless unit and get one from a different company, Garmin perhaps?

I bought a Magellan GPS and it stopped working. I got a replacement from Circuit City, due to the fact is was under the 10 day return limit. Well, that one also stopped working. I sent it in for repair under the warranty agreement. It came back to me, but the unit was still not working. I sent it back to the repair center and to date, they have not sent me one word on what is going on with repair or when I will get it back, hopefully in working order. I have sent two letters to Mr. Chane requesting my money back since their product doesn't work. Not one response form any of them.

Don't be fooled by the phone #'s listed on the contact us portion of their website. NONE of the phone #'s listed on Magellan's website lead you to ANYONE that can speak English- they have outsourced their customer service to India and the Philippines where each rep has been given an American name so as not to upset you even more when you realize they can't do anything for you and you can't understand a word they're saying.

I own a Magellan roadmate 700 GPS system,I've been calling Magellan for over a year to send me a replacement cradle for the one i have is broken,since it is under warranty.The first time i called they said it would ship in 7 to 10 days,after 10 days i would call them and they would say its ether out of stock or they will ship another one.this has been the case for about a year! Today i called and the person"Max" told me its out of warranty and they could not ship the item,I told him that I've been calling for a year and at the time it was still in warranty! He told me to hold and came back and said he talked to a Manager and said what he would do is; send me a brand new "Magellan 4210" for free because he can see the problems from his computer and the calls I,ve made.He asked me for my address so he can ship the unit to me. After giving my info he asked for a Credit Card number!

I sent our Roadmate 700 GPS unit in for repair and they received it on December 3, 2007. I have made repeated calls to find out the status, have sent emails checking on the status, andI have received no response via email and whenI call themI am given the excuse that the system is too slow and they cannot verify what the status is. I spoke to a supervisor on Jan 3, 2008 and was toldI would have an answer and that he would call me by the end of the day on Jan 4, 2008. He never did.I then called twice and was hung up on then called again a third time and was told of course that the department who could help me was already closed for the day and to call back again on Monday. This has gone on now for three weeks. I either want a new unit or my old one fixed. I don't think this is too much to ask for.

I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.

I went on to AAA.com to look at a Magellan GPS because they give 15% discounts on Magellan unit for AAA customers. I clicked on a link on the web site that took you right to the GPS unit form the AAA site. I was looking at the units and decided to but a magelan 4040 for $31.00. This was the listed price on the web page with no discount and you had to pay $6.00 shipping. So I filled out all the info and had it billed to my credit card. It came out to a total of $37.00

My wife purchased A Sport Trac Map handheld GPS unit several years ago and it had never been used or opened until recently. I tried to upload a a disc that came with the unit. It started to load and then the unit locked up and then shut off all together. I contacted customer support and they advised me the unit was no longer functional and not repairable as the problem was caused by the units wiring or disc problem and that it was a known problem they had and no longer make the model. They offered to sell me a different model at a reduced price being I had been a Magellan customer and the new unit itself would cost $119.00 not the package unit. We had already paid $249.00 for the package unit and if thet knew the units had a problem a recall should have been made for a full refund or provide a similar unit if desired. I do not feel we should have to pay additional to get another unit.

Purchased Magellan 800. Product was defective. Returned product with promise to return within 10 day. Product was not returned. Explained that my son was moving and needed the product. Was promised to have it back before he moved. Product not returned. They will keep the product for a total of two months.

I bought a new magellan gps unit. A month later it malfunctioned. I called magellan and they promised me they would replace it. I sent it to them and they I received the exact unit back and it wasn't even repaired and it took a month for them to send it back. I sent it back a 2nd time after calling them. The same thing hapened. They sent the same unit back to me a month later with out even repairing it. I would call them on the phone and they tell me they sent it back to me. A week would go by without receiving git yet so I called them and they told me it's being tested. They keep lying to me on the phone and refuse to help me. They do not return my phone calls or faxes or emails either.

Have had previous dealings with this company, they absolutely are non-responsive to demands to honor thier warrantys, and the design of the explorist product is defective and they refuse to acknowledge this or do anything about, the result is a lot of customers are ending up with damaged expensive gps units and damaged usb ports on thier computers.

I contacted Magellan technical support via e-mail approximately February 21, 2007, regarding a problem with my SporTrak Map GPS unit. Over the next few days I had two e-mail contacts and two phone calls with their technical support staff in order to solve the problem, which, by February 28, had not been resolved. I then requested a RMA (Return Materials Authorization) number from Magellan so that my unit could be physically returned to the company and fixed, as suggested by Magellan in my GPS user's manual.

This was eventually resolved but only after getting the SC Attorney General involved.