Land Rover

The experience I went through in both retailers in Glam cove & Manhattan Jaguar Land Rover we’re horrible! If to start with some unprofessional mechanics (misdiagnosed my problem which caused a major repairs afterward). Then the salesperson/manager try to rip me off with some unnecessary repairs handling me a bill of over $18,000.00 for a 2018 car with 27K miles. (Took the car to 2 different certified mechanic shops for diagnostic and find out this was all a huge rip off).

I leased a car from Land Rover of Naperville. Aside from being grossly overcharged because of a special Land Rover of Naperville was running, they leased me a car with 6000 miles causing the warranty on a lease to expire before my lease does. I have been treated so rudely by them and because my case is so complicated not even Land Rover USA can help me. I will pursue every avenue possible to make sure other consumers are not defrauded and ignored by sharing this experience.

My husband and I were taking a trip from Texas to Florida on vacation on Sept 2, 2021. At 5 p.m. on a state road in Mississippi a large deer jumped over a bridge rail and ran in front of us; we were going the speed limit which was 65 mile per hour. Our Velar handled well, but the impact damaged the radiator. We sat on the side of the road over 2 hours (it was turning dark)--finally Road Side assistance called us and told us that no one was coming. We found out later they did not have a contract in that area--we were about 60 miles from Mobile. They would not pay anyone in that area to come and get us--instead they let us be stranded.

I have owned my Range Rover HSE since 2009. It currently has over 175,000 miles on it and is performing well. I seem to be one of the lucky ones based upon a number of the other reviews. I have experienced very few repair problems and, when I do, I rely on a local non-Land Rover owned repair facility. My total costs for repair over the past 13 years does not exceed $5,000.00. Of course, I have always maintained it properly with regular oil changes and an annual safety check plus tune-up.

Within 1st year, I brought my car back to service for over 8 time, and same issue over 6 times, every time replace the parts and hold my car for few days, then after few weeks same issue happens again, now my AC and hot air some time work sometimes not working, they don't know the problem too, never got it fix for 3 time brought to dealer, if any new purchase want less headaches do not try Range Rover. Btw their customer service are terrible now same dealer or headquarters, bad bad bad customer service,

I want to start this review by saying that the Range Rover Sport has been my dream car for a very long time. It pains me to write such a negative review but I don’t want anyone else to go through what I have. My husband and I purchased our vehicle not too ago and are expecting our first son shortly. Since we purchased it, it has been an absolute nightmare. Our Range Rover has been at the shop 4 times within a 3 month period.

My Range Rover started smelling gas in back of it. I called the dealer and they do not have parts to take care of the recall causing the gas leak. They suggested to call Customer Service (Cristina) - They called all the dealers around my area and no parts are available. They suggested to take the car to a 3rd party shop - They could not recommend one. They escalated the call and will take 7-14 days to respond. The customer service agreed to carry the liability of having the Range Rover leaking my garage for 7-14 days. The conversation was recorded for my record. It is the worse car experience in my life.

I bought a Range Rover Sport HST 2022 a few months ago. Has been in the shop for the last month. Dealership has put several hundred miles on the vehicle in road test. They cannot give me a return date for my vehicle. Can't believe I spent over a 100k on this vehicle and it doesn't even make it to 5k miles. Definitely a lemon, and the customer service is horrible. (Wanted to give 0 stars, site wouldn't allow it)

Land Rover sent out a recent notice for my 2011 Range Rover. It was a familiar message because I could smell gas in and around the car while it was parked after only six weeks of owning it. The letter says to call Land Rover's main number and reference the recall for support. Guess what? There's no option on the phone menu other than for Takata airbag recall, and if you wait in line, it loops you back to the menu again. I was able to get a rep by hitting the airbag option, who told me they knew nothing and called the dealer. A call to the dealer yielded no information as they knew nothing either. The dealer said, "We got a letter too but don't know any more information.". The trouble is I don't want to be at the end of a list with 50k other cars on it to get this problem fixed. Some folks aren't impacted by it right now and given I can't drive, it would be helpful to prioritize anybody whose car is dangerous to operate.

When I called Land Rover USA for assistance with an active recall for a cracked fuel tank flange on my Land Rover I was given an incorrect information and the infinite runaround ending with Land Rover USA representative hanging up the call. Despite the dangers of of a faulty Land Rover part that causes a fuel leak, Land Rover USA offered incoherent and incorrect information followed by endless bureaucratic indifference. Horrific service.