About Land Rover
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I leased a car from Land Rover of Naperville. Aside from being grossly overcharged because of a special Land Rover of Naperville was running, they leased me a car with 6000 miles causing the warranty on a lease to expire before my lease does. I have been treated so rudely by them and because my case is so complicated not even Land Rover USA can help me. I will pursue every avenue possible to make sure other consumers are not defrauded and ignored by sharing this experience.
My husband and I were taking a trip from Texas to Florida on vacation on Sept 2, 2021. At 5 p.m. on a state road in Mississippi a large deer jumped over a bridge rail and ran in front of us; we were going the speed limit which was 65 mile per hour. Our Velar handled well, but the impact damaged the radiator. We sat on the side of the road over 2 hours (it was turning dark)--finally Road Side assistance called us and told us that no one was coming. We found out later they did not have a contract in that area--we were about 60 miles from Mobile. They would not pay anyone in that area to come and get us--instead they let us be stranded.
There were no rental cars available in a 2 state area-- we were stranded and had to call the police. The tow truck got there about 8:30 pm and took us to the closest small hotel. Someone had to drive 7 hours to get us. This was not the worst part. It is now September 7, 2022 and I still do not have my vehicle back. I have filed with the Better Business Bureau, Texas State Attorney General, looked into state lemon laws through a lawyer and contacted Landrover Corporate last spring. My latest update on September 6th from LandRover corporate was Landrover has no idea when my parts will be available.
My advisor at the body shop which is a LandRover approved shop (if there is aluminum damage like mine had you have to have the work done at one of these shops--there is one every 3-4 hours from each other in my area). Mine has several LandRovers that have been there 15 months or more. I have no idea when I will get my vehicle back but I have paid over $14,000 for a vehicle I do not have. LandRover does not tell you if you get in an accident (which was not our fault) that it has to go to a LandRover insured shop---many insurance companies will not pay for it to be towed that far since the shops are spread out through the US. Mine luckily did pay for it but I had to fight it. In addition, they do not tell you if you get in an accident you will not have your car for over a year. The excuse has been COVID but it is two years later. My point is if you cannot provide parts for a vehicle in a reasonable amount of time, then it is unethical to sell them.
One thing I heard was if you can afford a LandRover you can afford to pay $14,0000 for nothing. That is not the case--LandRover does have entry level vehicles. DO NOT BUY a LANDROVER! Getting parts for them has always been very difficult but this is ludicrous. Realize if you buy one you may be without a vehicle a year or more and have to buy another vehicle while you are paying on one you do not have.
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I have owned my Range Rover HSE since 2009. It currently has over 175,000 miles on it and is performing well. I seem to be one of the lucky ones based upon a number of the other reviews. I have experienced very few repair problems and, when I do, I rely on a local non-Land Rover owned repair facility. My total costs for repair over the past 13 years does not exceed $5,000.00. Of course, I have always maintained it properly with regular oil changes and an annual safety check plus tune-up.
As I read the other poor reviews, they are mostly related to unacceptable service provided by their local dealers...This is a shame since my repair facility is outstanding. (Again, it is a privately owned repair shop specializing in Land Rover/Range Rover vehicles.) I have since bought a second Range Rover Sport for my wife and It is a wonderful vehicle as well.
Within 1st year, I brought my car back to service for over 8 time, and same issue over 6 times, every time replace the parts and hold my car for few days, then after few weeks same issue happens again, now my AC and hot air some time work sometimes not working, they don't know the problem too, never got it fix for 3 time brought to dealer, if any new purchase want less headaches do not try Range Rover. Btw their customer service are terrible now same dealer or headquarters, bad bad bad customer service,
I want to start this review by saying that the Range Rover Sport has been my dream car for a very long time. It pains me to write such a negative review but I don’t want anyone else to go through what I have. My husband and I purchased our vehicle not too ago and are expecting our first son shortly. Since we purchased it, it has been an absolute nightmare. Our Range Rover has been at the shop 4 times within a 3 month period.
At one point, I was given a loaner vehicle with a crack going across the entire windshield left to right. I asked for a new one and they said they had no others. I had to take it to drive back and forth to work everyday. I am a week from birth. For the last month, we have been asking for a trade in Range Rover Sport of equal value as I need a reliable vehicle due to my circumstances of being pregnant. They refuse to do anything except give a credit for future repairs. Bottom line they could care less about their customers safety and only about their bottom line. If you are looking for a safe vehicle that the manufacturer stands by, then a Range Rover is not your car.
My Range Rover started smelling gas in back of it. I called the dealer and they do not have parts to take care of the recall causing the gas leak. They suggested to call Customer Service (Cristina) - They called all the dealers around my area and no parts are available. They suggested to take the car to a 3rd party shop - They could not recommend one. They escalated the call and will take 7-14 days to respond. The customer service agreed to carry the liability of having the Range Rover leaking my garage for 7-14 days. The conversation was recorded for my record. It is the worse car experience in my life.
I bought a Range Rover Sport HST 2022 a few months ago. Has been in the shop for the last month. Dealership has put several hundred miles on the vehicle in road test. They cannot give me a return date for my vehicle. Can't believe I spent over a 100k on this vehicle and it doesn't even make it to 5k miles. Definitely a lemon, and the customer service is horrible. (Wanted to give 0 stars, site wouldn't allow it)
Land Rover sent out a recent notice for my 2011 Range Rover. It was a familiar message because I could smell gas in and around the car while it was parked after only six weeks of owning it. The letter says to call Land Rover's main number and reference the recall for support. Guess what? There's no option on the phone menu other than for Takata airbag recall, and if you wait in line, it loops you back to the menu again. I was able to get a rep by hitting the airbag option, who told me they knew nothing and called the dealer. A call to the dealer yielded no information as they knew nothing either. The dealer said, "We got a letter too but don't know any more information.". The trouble is I don't want to be at the end of a list with 50k other cars on it to get this problem fixed. Some folks aren't impacted by it right now and given I can't drive, it would be helpful to prioritize anybody whose car is dangerous to operate.
When I called Land Rover USA for assistance with an active recall for a cracked fuel tank flange on my Land Rover I was given an incorrect information and the infinite runaround ending with Land Rover USA representative hanging up the call. Despite the dangers of of a faulty Land Rover part that causes a fuel leak, Land Rover USA offered incoherent and incorrect information followed by endless bureaucratic indifference. Horrific service.
After numerous emails to the CEO they’ve never gotten back to me. My mother's car was stolen due to the poor technology that these cars are built with! All I’ve asked is that all range rovers sold need to have a contract stating how easy it is to steal! So the future owner knows their risk! That it only takes 90 seconds to steal a £40k plus car!!! I’m DISGUSTED how I’ve been treated! I believe the answer now is to do a peaceful protest outside showrooms to Stop People buying their terrible cars!
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