Land Rover Reviews

I'm not sure what conversations have taken place between you and your staff, but I need to express how unfair this situation is. I paid for a timing chain replacement, only for the car to stop running just two days later. That doesn’t make sense to me—why would anyone install a new timing chain in an engine that wasn’t in good condition to begin with? Before I even picked up the car, you mentioned that the critical oil light had come back on. You said you did an engine flush and everything was fine—but again, just two days later, the car stopped working. Please help me understand how this makes any sense. If the engine was already failing, why go ahead with the timing chain replacement? I feel like I’ve been charged for a repair that was never going to fix the real issue. I’m extremely frustrated, and I need a clear explanation and resolution.

Land Rover is a terrible company, with beautiful cars that sucker you into buying them. Unreliable with no parts for support. Range Rover 2500 miles. Transmission went 4 weeks later. The truck comes back, 3 days after getting it back front suspension crapped out, over a week to get that fixed. So disappointed for what I paid and what I got. Poor engineering, rear seat cannot fold forward without moving the front seats up and the cargo area is pitched, terrible as a SUV. When it works, it is a comfy truck.

Absolute garbage, British engineering **! I have a Range Rover, not even 50k miles and turbos blew out! Need 6k to fix the issue!!!! Zero reliable, absolutely trash car Range Rover. I'll be back on German cars! Really the best or nothing.

One star is too much for this cars, bought my 2023 Evoque back on February 2023 and I been more to the service department than if I was driving a junk from 1990. Car stop on me while driving home in the middle of traffic and they have the audacity of telling me I need to pay for diagnostic when my car still under warranty. This is the last time I will take this car to the service department. I am done with it. Don't buy this vehicles. They suck big time. Worst experience with a brand new car!!!

Today, 3/1/2024, my car was returned to me after 4 days of being at the Land Rover dealership. The reason for bringing was that the car became disabled completely (not even emergency flashing lights) and it was stuck in the middle lane of the major parkway (northbound I-95 near GWB). The car without lights standing in the middle of the PARKWAY is considered a HAZARD case. No insurance tow service allowed to help you in this situation to come and get you to the safe place except by police tow service. As the car can be hit by upcoming vehicles at any time.

Our only 4-year old regularly Land Rover dealer-serviced discovery sputtered and then stopped running in the middle of a busy highway. It was towed to a Land Rover dealership which, after initially getting us to sign off on repair, stated that it couldn’t be repaired and stated they would file a mechanics lien and keep our plates. Land Rover, not even offering money for parts. Corporate refused to help after stringing us along for weeks so we lost our car and plates.

This company along with Chase Bank their financial partners are all about GREED. I leased a 2020 Land Rover Sport in 2021. Had a great payment at $389 per month. Keep my vehicle in great shape. Was only able to get one 6 month extension and that was not offered until the very last minute. I tried desperately to extend my lease with Chase Bank reps. They are all like robots and repeat their corporate memorized responses. No one cared that stopping to search for a new vehicle especially in this market to find a car at this rate not to mention putting $4k down for the one.

This is the absolute worst car company you can deal with. I have a 4 year old car with 38k miles on it. The window regulator randomly broke, which caused the window to drop and shatter. I called Land Rover and they told me if I wanted a chance at assistance with the bill to bring to a land rover dealer, which I did. The total was over $2,000. They denied helping me due to "loyalty," even though I've had 3 Land Rovers. However, I didn't purchase this most recent one from them, so they denied me. Never buy these cars.

I bought my Defender eight months again. Been into the dealer three times for repairs including a repeat repair. Still haven’t received the extra items promised or cosmetic repairs needed. Now steering froze, and 600 miles from home and can’t move vehicle. Called LR. Was told tow truck would be here in an hour. After two hours, LR assigned it to another company. Still waiting for pickup five hours later. I’ve owned two LRs and NEVER again. Have used their service in two different states and both experiences have been the worst. I’ll stick to Porsche from now on. They immediately supply loaners, at no cost for mileage and permitted to take out of state until repairs completed if parts are slow. NEVER AGAIN will I buy a Landrover.

I finance a 2015 Range Rover Evoque. Now at the time I had a secondary work car that was paid for. I always wanted a range rover so I was excited to finally have a luxury vehicle. 3 week in to having the car check engine light came on. The 3 months later the gear shifter went out. When I tried to get it fix took it to the range rover in Schaumburg IL when I say they treated me so awful it was ridiculous. Then after that my check engine light came on agian and the wiring for whatever they needed to fix was so poorly put together they would need an engine harness or need to remove the engine to get to it. I went to the dealership the next day and traded the car in and it wasn't even worth anything but I took what they gave me for it and got a Acura rdx. Never again will I ever get a range rover. Please do your research before you buy maybe the brand new ones are okay but the used ones no. Luxury lemons. With expensive maintenance

I owe a 2016 Range Rover Autobiography that I purchased for $108,000 with 9000 miles in 2017. Didn't drove the car much, had 54000 miles when the engine locked up in 2024. Got no check engine lights or any other warnings. Take it to the dealership and they want to charge $35,000 for a new engine but can't tell me why my engine locked up with only 54000 miles. Just got a oil change at 43000 miles. So I just want to warn everyone and these crooks.

I had an appointment to test drive a car on May 26, 12 o'clock noon. The day before I got an e-mail confirmation, but when I arrived, it turned out that the car was sold on May 22. So I was $800+ out of pocket for nothing. And I was told that the person I was to see, was "busy with someone else".

The experience I went through in both retailers in Glam cove & Manhattan Jaguar Land Rover we’re horrible! If to start with some unprofessional mechanics (misdiagnosed my problem which caused a major repairs afterward). Then the salesperson/manager try to rip me off with some unnecessary repairs handling me a bill of over $18,000.00 for a 2018 car with 27K miles. (Took the car to 2 different certified mechanic shops for diagnostic and find out this was all a huge rip off).

I leased a car from Land Rover of Naperville. Aside from being grossly overcharged because of a special Land Rover of Naperville was running, they leased me a car with 6000 miles causing the warranty on a lease to expire before my lease does. I have been treated so rudely by them and because my case is so complicated not even Land Rover USA can help me. I will pursue every avenue possible to make sure other consumers are not defrauded and ignored by sharing this experience.

My husband and I were taking a trip from Texas to Florida on vacation on Sept 2, 2021. At 5 p.m. on a state road in Mississippi a large deer jumped over a bridge rail and ran in front of us; we were going the speed limit which was 65 mile per hour. Our Velar handled well, but the impact damaged the radiator. We sat on the side of the road over 2 hours (it was turning dark)--finally Road Side assistance called us and told us that no one was coming. We found out later they did not have a contract in that area--we were about 60 miles from Mobile. They would not pay anyone in that area to come and get us--instead they let us be stranded.

I have owned my Range Rover HSE since 2009. It currently has over 175,000 miles on it and is performing well. I seem to be one of the lucky ones based upon a number of the other reviews. I have experienced very few repair problems and, when I do, I rely on a local non-Land Rover owned repair facility. My total costs for repair over the past 13 years does not exceed $5,000.00. Of course, I have always maintained it properly with regular oil changes and an annual safety check plus tune-up.

Within 1st year, I brought my car back to service for over 8 time, and same issue over 6 times, every time replace the parts and hold my car for few days, then after few weeks same issue happens again, now my AC and hot air some time work sometimes not working, they don't know the problem too, never got it fix for 3 time brought to dealer, if any new purchase want less headaches do not try Range Rover. Btw their customer service are terrible now same dealer or headquarters, bad bad bad customer service,

I want to start this review by saying that the Range Rover Sport has been my dream car for a very long time. It pains me to write such a negative review but I don’t want anyone else to go through what I have. My husband and I purchased our vehicle not too ago and are expecting our first son shortly. Since we purchased it, it has been an absolute nightmare. Our Range Rover has been at the shop 4 times within a 3 month period.

My Range Rover started smelling gas in back of it. I called the dealer and they do not have parts to take care of the recall causing the gas leak. They suggested to call Customer Service (Cristina) - They called all the dealers around my area and no parts are available. They suggested to take the car to a 3rd party shop - They could not recommend one. They escalated the call and will take 7-14 days to respond. The customer service agreed to carry the liability of having the Range Rover leaking my garage for 7-14 days. The conversation was recorded for my record. It is the worse car experience in my life.

I bought a Range Rover Sport HST 2022 a few months ago. Has been in the shop for the last month. Dealership has put several hundred miles on the vehicle in road test. They cannot give me a return date for my vehicle. Can't believe I spent over a 100k on this vehicle and it doesn't even make it to 5k miles. Definitely a lemon, and the customer service is horrible. (Wanted to give 0 stars, site wouldn't allow it)

Land Rover sent out a recent notice for my 2011 Range Rover. It was a familiar message because I could smell gas in and around the car while it was parked after only six weeks of owning it. The letter says to call Land Rover's main number and reference the recall for support. Guess what? There's no option on the phone menu other than for Takata airbag recall, and if you wait in line, it loops you back to the menu again. I was able to get a rep by hitting the airbag option, who told me they knew nothing and called the dealer. A call to the dealer yielded no information as they knew nothing either. The dealer said, "We got a letter too but don't know any more information.". The trouble is I don't want to be at the end of a list with 50k other cars on it to get this problem fixed. Some folks aren't impacted by it right now and given I can't drive, it would be helpful to prioritize anybody whose car is dangerous to operate.

When I called Land Rover USA for assistance with an active recall for a cracked fuel tank flange on my Land Rover I was given an incorrect information and the infinite runaround ending with Land Rover USA representative hanging up the call. Despite the dangers of of a faulty Land Rover part that causes a fuel leak, Land Rover USA offered incoherent and incorrect information followed by endless bureaucratic indifference. Horrific service.

After numerous emails to the CEO they’ve never gotten back to me. My mother's car was stolen due to the poor technology that these cars are built with! All I’ve asked is that all range rovers sold need to have a contract stating how easy it is to steal! So the future owner knows their risk! That it only takes 90 seconds to steal a £40k plus car!!! I’m DISGUSTED how I’ve been treated! I believe the answer now is to do a peaceful protest outside showrooms to Stop People buying their terrible cars!

After owning this 2022 Land Rover Defender I have problems. The camera have a red box around the screen and my backup sensors and front sensors do not work. I have to bring in to the dealership but I’m on vacation in Cabo San Lucas for 4 months and there’s the problem. Won’t reimburse me on trip protection because the car is drivable. The closest dealership is 1056 miles away 1 way. Also there are a lot of noises coming from the driver headliner by the grab handle. If you pull down the noise goes away. In the back also there was a noise and I put some tape on the problem area and so far the noise has not came back. You would think on a $91,000 car customer service would help you out better.

I special ordered my 2021 Range Rover Long wheelbase for my wife 9 months ago. The salesperson updated me once a month during the process and they reached out to me recently to let me know the car has arrived. When I originally placed the order we verbally agreed I would be paying the sticker price which is normal since this is not the first time I have done this with Range Rover.

BUYER BEWARE!!! Horrible Customer Service, rude, intentionally evasive and misleading!!!! Discounts quoted changes without explanation hoping the buyer won’t notice. When asked they lie, become evasive and simply make it hard to do business with. Be careful when dealing with Seth and Devin.

Dealership had my car for four months and returned it with numerous issues just to get their loaner back and shove the car out the door. Came back with a busted windshield, door handle, tire pressure and balance issues as well as a filthy interior. They likely broke the windshield when they removed it to replace the front harness but say it was a poorly repaired recall item from the past. They told me to bring back their loaner and go rent a car and pay for it out of pocket. They offered first to pay my lodging since the delayed parts derailed my travel, then rescinded the offer. The owner even said that I "must have done something to it" to cause a 2016 Evoque with only 30K miles to completely fail. I assure you, my use of the vehicle has been quite tame, even outright boring compared with the shenanigans you see on the Land Rover Commercials.

In May 2019 I leased a 2019 Land Rover Discovery Sport from Jaguar Land Rover Edmonton. Several issues occurred with the management of the lease and the transition did not occur with ease. I was charged a few thousand dollars more than the accepted offer but the dealership was reluctant to take responsibility or explain the difference. I was excited about driving the vehicle so I let these things go. Unfortunately in June 2019 I started having issues with the vehicle so I instead travelled to Jaguar Land Rover Calgary to rectify my issues there to hopefully gain a different experience. Some issues were resolved (bearings, water pump) after extensive persistence on my part but there was a reoccurring issue with the transmission. I took the vehicle in 5 times and nothing was resolved.

The problems with this vehicle started with fit and finish issues within days of driving the new Land Rover Discovery off the dealer lot, that included a squeaky rear seat that took at least four separate visits to fix. Then the problems migrated to the rear liftgate interior panel that continually detached from the body hatch and hug down from one side. I have been back at least six times to fix this problem over a two year period. And each time they fix it and each time it falls apart again. Still no remedy.

I purchased my Discovery Sport 5 years ago and the moment payments were complete and warranty was up the timing chain broke, damaged the valves and failed the engine entirely. This incident happened a few days ago on the highway (clearly safety issues here!) and I was lucky enough that I could pull over and stay in one piece. Vehicle was towed and dealership first told me in order to replace the valves and fix everything it costs 10,000 $. They then called again and said they don't even feel comfortable with that because it can fail again so the entire engine needs to be rebuild therefore cost will come to 20,000$!!