
Land Rover Reviews
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About Land Rover
- Strong off-road capabilities
- Variety of models available
- High repair and maintenance costs
- Frequent mechanical issues reported
Land Rover Reviews
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Reviewed July 5, 2020
Make no mistake, I have been a long time Land Rover fan (I'm in the UK). I have had many Defenders, Range Rovers and a Disco 3. I have driven to Africa 5 times in a Defender including through the Central Sahara Desert to Niger and have another rebuilt Defender 300Tdi 110 now ready to go again. I have just sold the Disco 3 after a few problems cropped up - it was getting old anyway. We went to a local dealer, Harwoods in Lewes, East Sussex to look at an Evoque or Discovery commercial or anything else that looked suitable for a family vehicle and seeing clients. Well, yes there's a virus going round but we were told we could not enter the showroom and to "go and have a look round the car park'. Well the car park was full of various vehicles, maybe customers in for service or staff, who knows? By the way it was raining too. We shuffled a bit and left, rather unamused to put it mildly.
If this is the best that LR can do when customers are potentially about to spend £100k GBP or more and become loyal to a brand, then they need to go back to business school. Land Rover has a criminally bad reputation for reliability and appalling customer service. It's not difficult to see why. We went to a Porsche dealer who was open, welcoming and thoroughly excellent.
The older Rovers were simple and robust. Parts were good and reliable, not expensive. The newer generation ones are grossly over complicated with dodgy electronics, poor quality components (they have gone downhill for the last few years due to cost cutting as the vehicles were no longer required to be robust due to mainly be used on road, not off road). Throw in corporate complacency, inadequately trained 'technicians' who swap assemblies (huge bills ...) rather than fault find and you have a nightmare of epic proportions. My advice is to buy another brand that's reliable and from a source where you can get personal service when buying and for servicing and not be lost in the system. In the Uk there's lot of experience of Land rovers, more than the US - you have been warned.
Reviewed July 2, 2020
We leased a Discovery Land Rover for 4 months ago, short before Covid-19. After 4 months with the milage of 2000 is broken down in the down town of San Jose, Ca, a huge city, on Wednesday evening at 8:00 pm. We asked for a roadside assistant and they sent us at 12:30 am, after 4 hours, came somebody and towed the car. On Thursday, the dealer said that, "We are not able to start on fixing your car until next Monday!!" We do not have a car and we can not do anything until Monday. We asked the customer service to help us. They are the worst respectfulness of the customer service, we've ever seen! They told us clear: "We can not help you. We do not pay for any rental car. We do not pay for a second towing to the next available dealership. We do not get you any refund etc."
The other dealer in the city has availability to fix my car as soon as possible, they have also some extra car to provide me during this time. But the customer service has to pay for towing and they won't to help their customer after they sold the car!!!! If you are thing for a car, do not go to for Land rover in the U.S, because you don't get any service, after you bought the car. They are only nice, before to sell you, but they don't accept any reliability after they did. It means, they are thinking only and only on their business to make money without any respect!!!
Reviewed April 13, 2020
In all the vehicles I have purchased both personally and professionally I can only report exceptionally delightful experiences with both the dealership and the sales rep - until I purchased a Range Rover from Hennessy Jaguar Land Rover Gwinnett. My previous experience in purchasing vehicles was, in fact, so delightful that when I have purchased my company vehicles at one dealership I have typically used for this purpose that I have sent the dealership staff and sales reps gifts after closing and written glowing reviews and completed surveys indicating satisfaction above and beyond the norm. This is my first negative experience with a dealership and it’s been one I don’t care to remember, but would rather forget.
From the assistant manager Mr. David ** developing convenient memory loss as to his promises made as part of the transaction later, after the purchase, to the questionable ethics and practices of Mr. Ricky ** in the finance department. Having previously heard woeful tales from others about their experiences with car dealerships, I could never relate. It has now become my unfortunate reality.
After experiencing multiple issues with the vehicle purchased at the dealership less than a month into ownership and only having possession of the vehicle for 18 days of that month long period of time due to the time the dealership had it for the initial repairs it became clear this Range Rover is a lemon. It broke down not but a few miles from the dealership on the date of purchase. The battery light came on even though the dealership said the issue was a fuel sensor which was repaired. They told me that the repair addressed the issue and it wouldn't occur again. Did I mention it died in the middle of Interstate 85? Slight safety issue if you ask me, but neither the dealership nor Land Rover seemed terribly concerned. I mean, I could have been hit by a driver doing 80 mph on the interstate, but perhaps the Range Rover makes for a better coffin than mode of transportation.
Then the driver from the dealership that was driving my company car damaged the tires and front bumper on his way back to my home driving the vehicle. Then the check engine light began coming on and going off seemingly randomly. Not yet having a permanent tag for the vehicle while experiencing multiple issues in less than a month clearly points to this being a problem vehicle.
Through all of this unfortunate experience I did my best to be patient and understanding. Yet it became clear that approach doesn’t work with this dealership or manufacturer. The dealership will lie to you, make promises they won't keep, mislead you and then claim they never made any commitment of the sort. Please save yourself, do not consider purchasing a Land Rover vehicle.
I now have possession, only part time since it's in the shop half the time, of a very beautiful and expensive piece of junk that sits in my garage when I do have part time custody because I'm too afraid to be left stranded the next time it dies while I'm driving it. I mean Land Rover does have Roadside Assistance, but that's right, they're only open and available during business hours Monday-Friday so if I am left stranded, I'm on my own. Let's hope I have a signal on my mobile device so I can make contact with someone who cares - apparently that's not Land Rover. DO NOT buy a Land Rover product... That is unless you want to add stress and frustration to your life and a hunk of junk in your garage.
Reviewed March 3, 2020
2019 Velar Safety Issues. Be very wary. The quality of the range rovers has dramatically decreased and, in my opinion, pose a safety issue. I have had the following issues that have gone unfixed because range rover does not know how to fix their own vehicle.
- Infotainment center (all displays) lock up and do not reset when the car is turned off. Resets after 4+ hours. This is a big issue since the entire display unit is tied to this. You cannot change or see speed, air temp, etc.
- Differential issues - locked up differential that the dealership insists is how the car drives!
- Bad fan motor - sounds like an airplane.
I have video proof and range rover insists on not fixing the issue because they "cannot replicate it".
Reviewed Feb. 27, 2020
After spending time deciding on an upgraded SUV, I was compelled to the Land Rover Discovery Sport. I felt that the brand name would mean quality and high technology. I was very very wrong. The 2019 model still does not even support Apple Car Play - this feature has been available in much lesser quality vehicles for many years. The website leads you to believe that 2017 models onwards were equipped.... this is incorrect. After leaving the dealership, I learned that my vehicle was having a technology issue as the incontrol element would not work and I could not start my vehicle remotely. After 1.5 months, after bouncing me around from person to person - they finally updated tele-metrics. I was told this would update the system and Car Play would be uploaded. They even asked me the brand of my phone for the update. They sent me home with the phone still not connected and said to call customer service.
Which after again being bounced around - 2 weeks later they have told me 3 times that car play update needs to be completed and 4 times that my car is not eligible. I am blown away at the lack of support, lack of knowledge of their own product, lack of follow up and incredibly outdated technology for a $48,000 2019 car. I would suggest avoiding Land Rover as they are clearly a mess. The vehicle itself is incredibly sluggish and very basic in terms of finished and quality. I regret my decision to leave the big 3 in search of quality and new technology as Land Rover is clearly behind the times. Let’s face it - if Land Rover employees don’t even know what the brand offers and websites are misleading, clearly the vehicle quality matches.
Reviewed Feb. 20, 2020
Our Range Rover Sport 2015 with 47,000kms under 3 years old goes into limp mode and JLR service says it needs a new engine. Although still under warranty they refuse to replace the engine, firstly they say we put the wrong oil in it...this is tested and proven incorrect. Next they say warranty is refused because you cannot supply the entire service history (we purchased vehicle from an auction). We finally track down the original owner and provide the entire service history which is in the perimeters of warranty terms. Still JLR press on for statutory declarations and proof of genuine parts.
This goes on for 8 months while JLR try their hardest to squirm their way out of honouring the Warranty. After 8 long months without our vehicle and being treated with distain by JLR Customer Support we finally got a new engine which we were always entitled to. In summary nice comfortable car to drive but will Never buy another Range Rover or product from JLR...Pick up your game JLR, build vehicles that last and have a really good look at your customer service practices.
Reviewed Jan. 30, 2020
Although the infotainment system is a beautiful look to my RR; the software is terrible. I've had repeated (documented) issues. It has been serviced to correct this problem. Software updates always. I've reached out to Land Rover USA - Current Case # **. I've also sent discrete messages through Facebook and Twitter. I'm trying to handle this issue through Land Rover (LR) with decency. I sent LR videos of the issues with this vehicle as well, but they have not responded. The vehicle is beautiful; whereas it is the most comfortable ride but it is an $115k piece of technological crap. Currently, my key fobs aren't working - yes, after servicing. I am considering delivering this vehicle back to the nearest dealership and walking away from the problems.
Reviewed Jan. 16, 2020
I purchased a beautiful 2020 Range Rover Sport HST with red/black interior on 10/13/19. ON 10/25/19 I started experiencing problems. One of the display screens started to blind on and off constantly and the other two screens were scramble. I also was receiving a message saying "intelligent brake system not available". The service department performed a software update and changed a part. The day I pick up my vehicle from the service department the same problems started again maybe 3 hours later. A few days later while waiting in the valet parking line the truck just turned off while I was still in drive. This happen twice. Another visits to the service department for a software update again and I was told my battery was dead; so they charged my battery.
As of 1/6.2020 my vehicle is back in shop again waiting for anther display and a part because now I'm receiving a message say "Forward alert not available". The dealer refused to give me another vehicle and land rover customer service has not return any of my phone calls. I was given a case number and told it can take a few months for land rover to decide if they want to purchase the vehicle back.
Reviewed Dec. 17, 2019
Unfortunately, since the time I bought this car (end of September 2018) I had many issues with my new Land Rover Velar 2019. First issues were mostly electrical (screen not working, error messages while being stopped at a red light, back camera not working, etc.). I took the car in two opportunities and they explained these cars usually need software updates. I thought I should not waste my time taking the car to the dealer but did it…. I also had a weird noise with the brakes. They had to change them. Then I had to take the car for the Annual Service. They checked everything and in less than a month, my engine light was on! Took the car AGAIN and they said it was another engine software (not sure why no one update this when I took the car for my annual service?). But after taking the car 2 times, in less than a month my engine light went on AGAIN!! I was so upset and frustrated.
The dealer suggested me that I contact Land Rover Customer Service for a Re-Purchase, as it’s obvious to me I have a defective car… After talking to someone for 38 minutes, she asked me many questions about my car, even if I have already paid for the car which we did, she simply said my case didn’t apply for re-purchase. She didn’t explain why or what was the criteria. Her only “solution” was for me to keep taking my car to the dealer. What type of solution is this? I asked to talk to her supervisor. She said he would call in the next 5 hours which he didn’t. He called passed the 5 hours and left a message saying I should follow this with the customer service representative, like ignoring my request of talking to him….
I’m EXTREMELY DISAPPOINTED WITH LAND ROVER CUSTOMER SERVICE. My advice is: if you want a car that works and is reliable, PLEASE don’t buy this car. It’s gorgeous but it’s not reliable and customer service will not help you at all. They will just send you to the dealer and you will waste your time and money taking the car for service many times.
Reviewed Dec. 15, 2019
We've always had a Range Rover in the family and change them every two or three years. This one is a 3 litre diesel HSE with a few extras like air conditioned seats, a fridge in the console, self close doors and of course a tow bar which on this new model is electrically retractable. As all the others we've had no problems other than caused by a moronic parking scam in Spain damaging the electronic brake trying to drag the vehicle away. Land Rover were brilliant, arranged for it to be taken into dealer and repaired under warranty even though it wasn't their fault and we had a free hire car for the 4 days it was in the dealer.
Reviewed Dec. 14, 2019
Wonderful reliable luxury safe. These are the words that come to mind when i see this beautifully constructed vehicle, the body lines are sophisticated comes in various colours and turns head, i know everytime i see one i look.
Reviewed Dec. 13, 2019
This is a great car. The drive is safe and smooth. The inside of the car is detailed with everything needed except there is not one place to put sunglasses! For a car in this price range you would expect there to be a slot or compartment for sunglasses. The button for the trunk is in the worst place - never even knew where it was! Near your knee, under the steering wheel. And the button the release the hood is even lower. Very bad placement- The location where we take our Rovers for service Is located in Thornhill Ontario Canada. It is awful! The service department is unorganized and unreliable.
Reviewed Dec. 12, 2019
This vehicle is awesome. The drive is smooth and soothing. Almost like riding in an airplane. The seating is like sitting in your recliner riding down the road. The instrument panel also give you that airplane feel. The steering wheel has that ergonomic feel. The manufacturer has stop at nothing to make you feel special even after the sale. When you get this baby home all heads will turn. Heck your garage might even give you a high five after you drive this baby in. This is by far the best vehicle I have seen in the past decade. You will think so too after a drive.
Reviewed Dec. 9, 2019
Purchased a 2013 RR Evoque on 4/12/2016. Absolutely loved my vehicle. The fuel pump went out weeks after purchased. Still under warranty, fixed, no problems. Took care of my car. Had it serviced before even needed. Purchased extended warranty (5000.00). I kept calling the in control ownership and could not get it registered. It was locked on topix. At the dealership they told me nobody does that anymore. Which made no sense. Coz it tells you too. Well that's when things got weird. I brought my car in for an insurance estimate on the meridian system on 12/03/2018. They called and told me I needed a new starter and rear axle and differential. I never had a problem with either.
9 weeks later I'm told it's ready for 13,000 dollars. They did not turn it in to warranty. Told me I have to. So he walks me out to a parking lot to my car (weird Coz they have valet at a luxury dealership). I get in the vehicle and it's not mine. This was some salvaged vehicle obviously a flood vehicle. Steve ** walks out to me with a car fax report (how did he know who I was or what I was going to say). I said, "where is my vehicle?" He said, "this is your vehicle." And told me, "what you going to do about it?" The police say it's a civil matter but there's no contract. If that was me I would be in jail for motor vehicle theft. I have been on a year long pursuit to find my vehicle. He has wiped all my service records and the 5000.00 warranty doesn't exist. Motor vehicle has 15 entitle changes with 4 vehicle Ids.
I went to level 123 inspections to find out it's under investigations. Attorney General never even looked at the paper of evidence and took 6 months for a response from the dealer that altered all entitles. No response from corporate. I recently discovered that car was from copart salvage auction. Steve ** was pulled over for taking flood damaged cars. So beware of and Land Rover vehicle. And do not consider car fax. They have changed the vehicles origin, service and mileage 3 times. In the meantime I continue my search for my vehicle so this Corp. can be sold for their business tactics. The vehicle was for sale in California at fast track auto while I was the owner. It's called cloning.
Reviewed Dec. 7, 2019
Land Rover knows of an issue with the water pump in several Range Rover, Land Rover vehicles. The water pumps are no good. They’ve had to replace many of them. I’m afraid my car has been compromised due to the lack of concern by Land Rover.
Elizabeth **
Reviewed Dec. 7, 2019
The Land Rover Range Rover is one of the most comfortable vehicles out there. It will also go anywhere. I love the design and comfort. I also know it is one of the most safest vehicles out there. I would highly recommend buying this vehicle. Just make sure you have a warranty on the vehicle for expensive fixes.
Reviewed Dec. 6, 2019
Just was pleased with the overall look and I would recommend my friends. Help out in a big way and look forward to the next time. Some site were not as great and didnt take the time to go the extra mile.
Reviewed Dec. 2, 2019
I purchased a certified pre-owned 2013 Range Rover Sport in 2017. In August 2018, after just 65,000 miles, the timing chain failed and it required a full engine replacement. After 6 months of games (including an invoice for $39,000 engine replacement), JLR replaced the engine on a goodwill basis (only after I identified that this failure mode is now subject to a class action lawsuit). I picked up the vehicle at the end of January 2018 and after a few weeks noticed a small oil leak. Given this was a full engine replacement, I took the car back only to find that the head gasket was blown and the cam shaft bolt was not installed correctly. They then handed me a quote for $12,000 for a full engine tear down in which they say they have no obligation to cover costs/repair given this was 'Goodwill'.
Reviewed Dec. 1, 2019
2009 Range Rover Sport HSE. Handling is not great. For the amount paid the suspension could be much tighter. The SUV electronics does not fare well in temperatures under 20 degrees f*. The engine runs great and feels extremely safe. Overall this suv is really about the looks over the functions. Lots of things have gone wrong and thankfully we have a 140k warranty which has been used A LOT!
Reviewed Nov. 30, 2019
The vehicle I chose simply because of how it stands out..it's unique beautiful and comfortable. I love how it reflects its owner's. It doesn't matter it you're a tycoon with millions or just a simple clerk but if you have a land Rover it puts you in the spot light. If I had the money I definitely would go Land Rover.
Reviewed Nov. 23, 2019
I purchased a 2012 LR4 with 45k miles...and at 62,000 miles the timing chain fails and Land Rover quoted me $15k to fix. I filed a claim to Land Rover NA, and of course it was denied in spite of the fact that they know of this widely known problem and several pending class action suits. Offered me $500 to settle. What a joke and scum bag company. Do Not Ever Buy a Land Rover from these pukes.
Reviewed Nov. 11, 2019
I purchased my 2017 Discovery new with only 11 miles, and loved the car except that the backup camera works only periodically, the audio works only when when it wants to. I now have 34,000 miles and have extreme shaking upon applying brakes. I’m told I need new back wheel brakes at the tune of $1,000 and if shaking continues, I’ll need new front brakes as well for that same amount. I’m told this is not a manufacturer's defect so not covered under warranty :(. I’ll be selling this lemon and never purchase a Rover again. I’ll also not recommend that any friends or acquaintances purchase a rover. This is my first and last rover.
Reviewed Nov. 6, 2019
Hi. I purchased the Land Rover Discovery Sports at California and within 1000-1200 miles of driving I had a check engine light. I was driving the car on highway with my family and all of a sudden car lost power of the car and after those few seconds the check engine light came ON. I took the car to dealership. They said they checked the car and was unable to find the proper error with the computer, and they did a hard battery reset - I think it means disconnect the main power and restart it. Trust me I was really amazed to see that one of the costliest and computerized car in the world works on battery reset and not on technicalities.
Later, I faced the same problem couple of times more and had requested Land Rover to replace my car but they Denied and said these exact line:- "From consumer affairs division regarding your case. At this time, they are declining to repurchase/replace your vehicle as there have not been an unreasonable number of repair attempts for any one particular issue. Also, there are no documented repair orders detailing hesitation issues." I don't understand. What do you mean by unreasonable repair attempts. Personally I love Land Rover, my brother and family also owns other other model of cars and I am still fighting my case and I want my car to replaced.
Reviewed Nov. 5, 2019
Hi. We bought a brand new Land Rover Discovery 2018 last year. Every month has been in the shop for some repair (back seat broken, upper arm left broken, next month upper right arm broken, wire in the control panel not connected after some repair, hood not opening, radio not working and more). Every time it take 3 weeks to have an appointment or more if you need a loaner car. Today I called and the next appointment for my car will be December 12 but I am going in vacations so not before January 12 2021 now. My problem on top of it is I am living in the mountains and the loaner car will not have any snow tires so I am pretty sure I will not make it back home again. I am so tired of the service. I want to sell my car but I cannot do it until my car is fixed.
Reviewed Oct. 23, 2019
On 23 July 2014 I purchased a 2011 Range Rover HSE with 35,043 miles on it for $63,289.00 from Land Rover Seattle. At that time I also purchased a warranty from National Warranty Corp., for $5000. To date I’ve put less than 35k miles on the vehicle. So basically I've spent over $1800 per mile driven. The vehicle has completely stalled out (complete loss of power) on 6 different occasions. On three of those 6 occasions I’ve been put in life-threatening positions. On this last occasion, while entering the freeway at 60 miles per hour the vehicle stalled out. Two times before that I stalled out while crossing a major intersection blocking 8 lanes and the police had to direct traffic and call in 2 other officers to push me out of the way.
My vehicle has been in the shop for approximately 100+ days in the last 5 years. I’ve been very patient, but this last close call has pushed me over the edge. I’ve been so traumatized that I no longer am able to drive the vehicle. I contacted their corporate office and the dealership. The sales manager told me, over the phone they would give me $18,000 toward a trade-in + another $2000. When I got to the dealership today they told me they would give me 10K. for my car. It was my dream to own a Range Rover, but clearly it is only for the very wealthy, as I can't afford to drop 63k on a vehicle that I put 35K miles on and the value is now 10k. Please also note that I had a 45,000 and 65,000 mile service on the vehicle.
Reviewed Oct. 21, 2019
I purchased my very first Range Rover Sport this year and with less than 5 miles on it. I finally took a road trip and let than halfway to my destination remind you all highway. The car started leaking antifreeze. I'm so disappointed in this car and now I have to contact my car insurance and file a ** claim. WTF!!! Sounds like poor workmanship to me.
Reviewed Oct. 20, 2019
Updated on 01/23/2020: Leased brand new 2017 Land Rover Discovery HSE TD6 AWD. Family of 6 so we need to have the third row and this vehicle promised to combine comfort, reliability, and luxury. None of those things were true. The vehicle was delivered to us with the interior driver's door panel detached and hanging from wires. Windows would not open and radio/information panel acting weird. Problems were repaired only to have water coming from upper center console leaking into cabin two weeks later. 10 days to repair. Few weeks later car starts to surge and vibrate loudly when we travelled more than 65 miles/hr. Another few weeks of repair. Over the past 26 months of ownership problems have ranged from the annoying to the absurd:
-electrical glitches with entertainment console
-hood cable snapped twice - one time the vehicle would not start because I had to add DEF fluid but couldn't open the hood to add it!
-car found dead and unresponsive on driveway needing to be hauled away by dealership on a flatbed because they couldn't even open the doors (never was given a reason as to what caused this other than they've never seen this before)
-defrost fan screaming when turned to max (blower fan changed out twice)
-vehicle groans after 65 miles/hr and the noise is so loud the driver and front passenger need to raise their voices to speak to each other (problem still exists even though we've taken car in 6 times for repair - service says they have no idea)
-windshield wipers messed up
-whistling noise in cabin when on highway - service can't find air leak
-condensation inside cabin every day making everything moist and sticky
Save yourself the hassle and aggravation. Most frustrating, annoying vehicle experience I've ever came across. Dealership was zero help and never proposed any solutions or resolve. I've spoken to the general, manager, service manager, sales team and they all shrug tell me ride out my lease. I personally contacted Land Rover and expressed my distress on this and they spent 2 months "researching" this only to come back with the obvious that the vehicle is a dud.
They agreed to purchase the vehicle from me (now only 11 months to go on the lease and most of the negative equity has been paid for by yours truly) BUT ONLY if I purchase a new vehicle from them. So I guess they figure they can treat their customers like crap and then try to force them to get stuck with another one of their crummy vehicles and do it all with a smile on their face and make it seem like they are doing you the favor. Screw Land Rover. Visit my site for more **.
Original Review: Purchased a brand new 2017 Discovery HSE Diesel and it has been the worst vehicle. I’ve never written a review before but the public needs to be warned about these vehicles. Problems range from the annoying to the absurd.
So far I’ve dealt with leaky windshields (yes, three times), leaky sunroof, water coming into the center console, door panels detaching from their clips and hanging by wires, electrical glitches that get “fixed” by magical updates which require 3 days in service, hood cable snapped twice, car battery dead even though car locked and sitting in driveway with no lights on (had to be hauled on flat bed - service department says they’ve never seen that before and no cause found but took them 3 weeks to get the car back to me), windshield wiper issues, acceleration issues in cold weather, surging when speed hits 60 km/hr, no heat, defrost fan screaming when set to max and I’m sure half a dozen other issues that I’ve forgotten. Save yourself the pain and anguish. This car has spent months in service. It is the worst vehicle made in the last 2 decades.
Reviewed Oct. 18, 2019
In over 30 years of purchasing various vehicles, we can say without question that the Range Rover Velar has been our worst purchase ever and our greatest disappointment. We feel SO strongly about this that we even took the time to create our own webpage outlining our experience. Please see rangeroverreview.com.
Reviewed Oct. 16, 2019
Recently bought a 2019 Land Rover. After 9000 km started leaking from the windshield. Water dripping inside the car on the centre console. Tried calling them a few times. They had some issue with the phone going straight to answering machine so I decided to drive to them... Drove 20 min, went into service and their reply was, "We can't look at your car for 2 weeks and have no loaner to offer. Can either take a cab home or wait 2 weeks. Let the water drip..." I mean what kinda ** customer service is this. Never experienced customer service like this and will be my last car with these guys.
Reviewed Aug. 19, 2019
I leased a new 2017 Range Rover sport dynamic. I absolutely love the vehicle!! I have owned many many cars, I have a lot to compare to. Expensive sports cars, luxury vehicles blah blah... I love this vehicle!! However, I will never lease or buy another one again. Unfortunately, I was in a collision not my fault but that doesn’t really matter. What matters is - It took 6 months for the dealer to repair my vehicle because Land Rover did not have the parts available. Can I remind everyone it’s a 2017 fairly new car. The parts should be readily available!! 6 months no vehicle is a long time. It was suggested to me to contact Land Rover directly with regard to the needed parts. I contacted them. They took all the info and passed it on to a claim agent.
I was contacted for additional info and they let me know my parts are on back order. Weeks and weeks later I find out one of the parts - a wiring harness doesn’t exist and the factory has to make one!! That took 2 months. In the meantime calls not returned - no response to emails and when I received a response it was patronizing and totally unhelpful. Never in a million years would I have thought a company like Land Rover would not have parts available for their newer model vehicles. I’m extremely disappointed in the way they handled the situation. Reputable companies are all about customer service and customer satisfaction. They failed big time!
Reviewed Aug. 16, 2019
I special ordered a brand new 2019 Land Range Rover diesel HSE in 2018 and received it at the end of October 2018 with all the bells and whistles top of line (but not the executive addition). Paying good 120K plus for it, but The car inside and out is absolutely beautiful!! The ride is wonderful! and the top of line seats are fabulous! As soon as I got the car I had a xpel protection wrap put over the outside paint of vehicle as well as a 3 layer ceramic clear coat protection placed over the outside of car And also had a clear protection spray done on entire inside of vehicle. I Planned to keep this expensive luxury vehicle for at least 7 years and wanted to keep it protected and looking fabulous as long as I had it.
As soon as I got the vehicle I parked it in garage and it wasn’t driven for week until my appointment to get the above protection coating put on it. This process took about 2 weeks to get done. Now it’s been approximately 3 weeks since I got new vehicle and haven’t driven it except home and to its appointment for protection coating.
The lady and guy that did the protection coating on vehicle said low battery warning kept coming up on dash. They did not leave anything on, the doors were only open while lightly tinting windows but wasn’t left open. I went to get car they drove out to front, turned it off, came got me to show final job done. I went to start vehicle and it dragged like it didn’t want to start. The radio dash stayed black and would not show anything. I turned off engine . Restarted it and it would not start. I did that several times and then it started. I drove it straight to Range Rover dealership. They put new battery in it but they said the original one showed it was good but since I just received the vehicle brand new they would just put a brand new one in it.
Few weeks later I was back again cause my dash would say low battery for no reason and NOTHING was left on. Went back again, they tested battery, showed good, they gave it a good charge and sent me on my way. Into December now, next my passenger front seat had problems moving forward and backwards, easy fix for them, again low battery light coming on here and there again, into new year of 2019 now, had about approximately a month or almost 2 months no issues I believe February to beginning of March started having warning issues come across my dash every month until end of July 2019 and waiting for the next time for this computer to pop something up again. You never know when. Was in shop with vehicle about 2 times a month starting off then went to almost weekly and then got to 2 time a week then got to out very days where I just picked car up and 2 day later it’s posting another warning issue.
And between all this time.. I picked my vehicle up from service shop and suppose to hopefully b fix by resetting computer and it decides to break down on me 3 hours away out of town. Just decided to not crack, not do anything and had to have it towed 3 hours back to Range Rover service dept. The computer dash will throw up warning issues across dash at different times saying: low battery, Blind spot monitor fault detected, Drive with caution restricted performance, Smart key no longer within vehicle (and it saying this while I already been driving and I have my key on side of me by center console), Reverse traffic detection not available, Autonomous Emergency Braking not available ,Service required (and car is not due for any service the service dep said) because it’s brand new less than 7500 miles at that time and only 6 months old at that time, Camera Fault detected.
That is a list of warnings that has been coming across my dash at different times. you never know when or where this vehicle is going to decide to post these warnings or take break down action. and if this vehicles brain going to decide if when and where it’s going to just shut down and not respond at all which it has already done it to me and had to be towed when I was 3 hours away from home.
Every time this vehicle post a warning issue across my dash, thank goodness I take a picture of it with my phone as proof because when I call to tell the service dept and when I get there and they turn car off then put it on a computer scan to see what codes come up to tell what warnings the car posted across dash, well it would show nothing as if the car never ever posted any problem warning across the dash. If it wasn’t for me taking pictures of the posted warnings across dash which gave date, time, mileage... none of the service dept or anyone of Range Rover would not have really thought it was true or would have thought I was misreading something.
Since they had no idea what the problem was cause the vehicle brain will not let them know exactly or you can say (car Ghosting Them). They could fix nothing but reset computer and hope it was just a minor glitch. Then it would happen again, sometimes the same warning, sometimes a different warning and then sometimes 2 warnings come up that could have been the same from before or new. But Range Rover service dept to this date today (August 16 2019) still doesn’t know what the problem is. When it broke down on me and had to be towed, Range Rover service dept and a district service person could not figure out why it broke down! They changed 1 of the main brains what I call the brains out of many of them in that vehicle by what I was told. This was around June 19 2019 Had to have all my keys reprogrammed to this new brain.
June 25 2019 almost 5 days later and this car is back to posting warning problem across the dash, drop it off again pick it up next day the 26Th and almost 3 days later June 29 2019 it’s posting warning notices again and this is still going on all the way to End of July 2019 still. I love this car as of beauty but it has a mental computer electronic problem where you don’t know when or where it’s going to say or act on it’s warning problems. That’s very stressful, not knowing if or when your car will shut down or lock you down in restricted driving mode as it’s has done me already several times. You can’t trust it.
As soon as the vehicle stays acting good for several days and your fear starts to drop it all of a sudden throws a warning issue problem at you and then you stress again not knowing what’s going to happen and I should not be having to go through this with a brand new car now 9 months old with 10,000 miles and approximately 7-8 month of its life brand new. I have been stressing with this vehicle and now dealing with Range Rover to take it back as a buy back because this is not my fault. I didn’t sign up to buy into a lemon mental car that has computer problems that’s a special order brand new 2019 vehicle that cost over 120,000 plus. This is not fair to me.
If this car did not have these issues constantly, if it didn’t stress you out with worrying if it’s trustworthy to drive and going to be reliable and dependable, if it was working correctly from day one, like it should have been... I would be wanting to keep it with no questions asked. But this is not the case. My own family doesn’t want to ride in my vehicle to go a long distant because they dint trust it! It’s like this car has cancer!
Reviewed Aug. 15, 2019
We are proud owner of ALL NEW DISCOVERY SE from dated 29th Nov 2019 INDIA. We are facing serious issue in air breathing due to lack of ac VENTS in 2nd and 3rd row. While driving with 5 and 7 passenger both 2nd and 3rd row passenger feels lack of breathing, nausea, sickness, sweatness in SE Model. Now what to do. Pls sort out ours seriously matters because it's related to passengers life.
Reviewed Aug. 7, 2019
Memphis, Tn. Bluff City Range Rover. Very dissatisfied!!! Drop my vehicle off to get some repairs done on July 10, 2019 for (REPLACE BOLTS/RESEAL EXHAUST LEAK. I received a phone call from Mr. ** my service rep. (very nice guy) on July 15,2019 informing me my car was ready for pickup, he also stated that they find another leak that’s going to cost me 4,953.32 total for a new (TURBOCHARGER) after 5 days with my vehicle. Only with 104,000 miles on my Range Rover EVO 2014. I ask ** why they see this when I got the diagnostic done. (Paid 150.00 for diagnostic) I was told to fix the problem that it would only cost me 527.98. At this point, I'm like, "Are you serious sir." Ok I get to the dealership to do the test drive with Mr. Mike ** on July 16, 2019. While I was driving my vehicle didn't sound no different than when I dropped it off.
I ask Mr. Mike why do I've pay for something that I to still take it to somewhere else to get repairs done? He said, “Let me check on this for you. Because you shouldn't have for the service.” Mr. Mike was very courtesy. By this time a hour has pass by, then Mike approach me again stated his district manager said that I will still have to pay for the service, due to the labor. Wow! Why paid for something that the same problem that you stated you would repair, that’s still not fix. REALLY! 2 hours has now pass by, I ask to speak to Mr. Dennis **. I went into his office and ask him why pay for something that’s still not repaired. Mr. Dennis said in front of me and Mr. Mike because of the labor and also they find another leak, once they got to the part on my vehicle. He once said again the guys has to get pay for the labor time. But my vehicle is driving with the same sound from when I dropped it off.
I told Mr. Dennis it sound like you more concerned about the money than the situation and not the relationship as a long time customer. Why pay for something that you didn't repair? At this point I said a few words to him, paid and went on by way. Very horrible situation. Mr. Dennis had not concerns at all. Very Rude in the way he spoken to me. His main focus was money/labor! I've begin coming to this location since 2015. No problem at all with customer service. It was a COMPLETE RIPOFF. I wonder how many people get ripoff daily here. 2 hours 30 mins and he took my money with a unrepaired vehicle. Spoken to several of mechanics. They said to me this doesn't sound right at all. I don't think this is a bad place--just a HORRIBLE GENERAL MANAGER. Mr. Dennis rob me with no mask on!!! Fighting now to get my funds back. I pray you make this right. Upset & disappointed
Reviewed Aug. 6, 2019
Purchased a brand new 2017 Land Rover Discovery HSE LUX TD6. While the visual design of the vehicle is great, we had major quality issues pretty much from the start.
Issue #1: Massive vibration when driving at 50 mph. this happened frequently, but randomly. Something was not right with the alignment because you could smell that the tires were getting shredded. Thought maybe it was the Goodyear OEM tires which were chunking off at the shoulders - but after multiple alignments (which they said was not out) and brand new Michelin tires, the problem still happened.
Issue #2: Like so many other people have commented, this thing had major infotainment issues. Screen would sometimes not come on at all. Other times it would freeze. Navigation got so bad that eventually it was stuck thinking we were driving through the middle of the ocean. Had it at the LR dealer at one point for nearly 3 straight weeks. They completely rebuilt the infotainment system and had to do video conferencing with corporate engineers in UK. Problem was fixed for a short while but then they randomly started happening again.
After spending $74k on a brand new car, and this being our second LR we had owned, we traded this back in for a different brand SUV. Hugely disappointed with how LR handled. Call to corporate, they tell you to call the dealer. Talk to the dealer and they tell you to call corporate. Stay away like the plague. Beautiful vehicles, but poor quality.
Reviewed June 21, 2019
Received new Range Rover HSE Diesel on December 26th, 2019. Took it to dealership in February with only 4,000 miles because brakes began to vibrate and "thump." Four months later and after speaking to five different people, I've now been referred to a Regional Manager. I have been consistently told that there are no rotors and brake pads in stock. What? How could this be when they continue to produce new vehicles. The brakes now vibrate so violently that I don't feel safe, but JLR says it's not a problem.
Additionally, while my RR Diesel was extremely quiet when I purchased it, it began to sound like your typical tractor-trailer about the same time the brakes went bad. The dealer told me there was an additive for diesel engines as this was a known problem for vehicles operating in higher altitudes. I live at 7,000', so I accepted this answer. However, they apparently don't have the additive because this issue is still awaiting resolution as well. My wife also drives a RR HSE, but I'd have to say we are done with JLR.
Reviewed June 18, 2019
This is our 3rd Range Rover Sport. We have loved our previous 2 and they were great and trouble free. Soooo, we bought a 2019 Range Rover Sport Super Charged 3 months ago.... What a nightmare it has been. I hold my breath every time I start the car to see if the radio will work, I have had the alarm system just go off while in the car (that was fun)... The screens that show everything go off, the alarm on back up system went on and would not go off. The air conditioner has air coming out of it that is barely cold part of the time. I could go on. My car has been in the shop 4 times already and twice the dealership has had it for over a week.
I thought maybe it was just my car, but yesterday the dealership gave me a 2019 Range Rover as a loaner to drive. So this morning I start it up and guess what???? No radio or any control on the middle dash are working. Just black screen.... What is going on Range Rover. If Kia can make a car for $20,000 and they work perfectly why can't Range Rover make a car that we paid over $100,000 work????
Reviewed June 1, 2019
I’m not going to spend my life writing this review (I’ve already spent too much time taking my car back and forth to the dealership with no solution). But I wanted to confirm everything that all of the other reviewers have shared regarding the Infotainment issues is 100% true. I hate this car. Spent close to $150K out the door and the infotainment system in my cheap $10K leased Chevy volt is 100% bug-free. What irony. Don’t buy this product until they have absolutely fixed everything that is wrong with this. This severely devalues this car’s worth.
Reviewed May 29, 2019
Traded in my 2016 RR Diesel on 2018 HSE. Wish I could get my 2016 back. The 2018 has been problematic from day 1 regarding the electronic display. Has been in 3 times for repairs and each time, they magically have an update that will "fix it all". Still having issues. Now, unless I wait until the "disclaimer screen" shows up on the screen before putting in reverse I get a TEENY TINY camera. The car also takes 30 seconds for it to engage in reverse AND many times the back up camera will not shut off for MILES. The last upgrade got me Apple CarPlay which I hate!!!! UGH, what happened? I was so excited that my 2016 had ZERO issues and now so disappointed in my 2018! What a mess! Land Rover doesn't seem to have a clue how to fix this issue.
Reviewed May 19, 2019
Technology is useless. I bought 2018 Range Rover V8 Aug 22 - April 22 the Screen has gone out over 10 times. It's been in the shop over a month. For $120,000 the SUV drives really well but the info screen is a rating of 0. The land Rover corporation in New Jersey is also slack so don't get excited on the rapid response.
Reviewed April 23, 2019
WHY I WOULD NEVER EVER BUY ANOTHER RANGE ROVER SPORT. I have issue after issue with my problem Range Rover which I purchased new 2.5 years ago and has only traveled 52000 km. Including: Faulty Electronic Dash - This used to go blank so I had to stop the car, turn off, lock the doors so it would reset and the dash would come back on. Gearbox shuddered bad when turning. Electronic park brake lever come out of it socket so didn't work. Been into service department several times for faulty airbags. Rear passenger grab handle on the roof pulled out of the socket. Seems like small issue but could have taken an eye out. This should be a safety recall issue on all Range Rovers.
All of the above items have been agreed to be repaired under warranty although the grab handle took several arguments with Land Rover as they said it was a wear issue and is still waiting to be repaired. The carpet has started splitting on the side wall off the driver's side console. Land Rover/Jaguar Australia and Bruce Lynton Southport have said this is wear and tear. The carpet is like brand new with NO WEAR just a TEAR. Land Rover/Jaguar Australia have refused to cover this under warranty. Currently the service symbol comes on when you first start the car. I told Chris from Bruce Lynton about this issue 3 weeks ago but still waiting for a call when they can fit me in.
The quality of my Range Rover has been appalling. You would expect when you are paying a lot of money for a luxury car you would get quality but unfortunately not with my Range Rover. Being such a new Range Rover and having So Many Issues I shudder to think what else is going to fail in the future. PLEASE SHARE THIS WITH YOUR FRIENDS AS I AM SURE YOU WOULDN'T WANT THEM HAVING SAME HEADACHES.
Reviewed March 29, 2019
60000 miles just replaced the fuel pump and the turbocharger. Luckily RR covered it under the warranty. Overall I love the vehicle. It is very comfortable and I like the interior and the exterior styling. No other issues really. Hopefully we're good from here in out.
Reviewed March 20, 2019
I took the vehicle to Land Rover to complain an engine noise. They found out the engine bearing was bad and need a new engine. Further testing, they found out one of the system need a new update software. After getting a new engine it took 2 months to get the vehicle back. At the cashier department, I overheard customers complaining about the high cost to normal maintenance. After this, I will never ever buy another Land Rover. It just a cheap made, over price vehicle
Reviewed March 14, 2019
I purchased this new Range Rover PHEV in May last year. In September we couldn't detach the charging cable. Roadside assist came and said the fault with this is so bad it needs to go to the dealer. This took the dealer and Land Rover 3 months to fix, with all sorts of faults discovered and waits for parts. We get it back and start to get major issues with the infotainment system and departure timers losing settings at random, or the car locking up during the charging cycle, so it won't actually charge. There no traffic info available now, the sun blind operates on its own while driving, the radio can change volume on its own, camera alerts are at maximum system volume, sometimes the infotainment system won't come on until you drive a mile or so.
I have documented these and other faults, but are told there's nothing wrong with the car. I even have video evidence, but nothing is being done by JLR, who are aware of it, both at Dealer and Factory level. The leather seats are showing signs of wear on the seat base - The dealer "steamed" the leather to cure the issues, 500 miles later it's as bad as ever. I understand too that it's now subject to a recall because the engine does not meet publish emission standards. We have purchased over the years 2 Discos and 9 Range Rovers - Never again will I buy a JLR product, there's simply inadequate support.
Reviewed Feb. 28, 2019
My 2012 Range Rover Sport Supercharged V8 was a wonderful car to drive, beautiful interior, looked amazing from the outside as well. I didn't have any complaints with it other than it was expensive to repair when things came up, and they did. But I knew what I was getting into and when you buy an expensive, luxury vehicle you expect this. What I didn't expect was a timing chain failure that destroyed the engine at 77,000 miles. What made this worse were a couple things.
I apparently was wrong about the extended warranty I purchased. The dealer played the extended warranty as a way to buy extra coverage once the manufacturers warranty ended. This would have given me coverage for another year and or up to 80k mileage, which is what I thought I bought. Apparently Rovers don't get that type of coverage offered to customers because insurance companies know the issues are common in Rovers so they only offer extended warranty's that coincide with the manufacturers. Tells you something about their track record. I obviously didn't read the fine print on the warranty I bought and missed it covering this tragedy by 3k miles and 3 months.
To fix the engine on this vehicle you have to replace it with a used one (about $12k) if you can find it or a new one ($30k). When I started digging into this I found out that Land Rover's V8 supercharged engines (also in Jaguar) have this timing chain failure happen all the time. I called a mechanic who specialized in Jag and Land Rovers and I began telling him my problem. He took over the conversation and began asking me questions like (is it a 2010-16?, is it the V8 supercharged? was it a timing chain failure? Did it have around 80k miles on it?). I was blown away as if he was a mind reader or something. Turns out, this happens so often and he repairs them so frequently that he knew exactly the situation I was in. He said it's typically a $7-8k service call. That it happens all the time. I was really pissed off as you can imagine.
My dealer was downplaying it like I was just some unfortunate person, like one in a million that this happens to. As I went online and started searching for information on this I realized that this is flaw in Land Rover/Jaguar's v8 supercharged engines across their entire line. They know it. They deny it. And my guess is because buyers of these vehicles like myself have money, they just chalk it up as "darn this must be my bad luck, oh well" and don't say anything or make a big deal about it.
I'm not either other than writing this review I guess but my valued at $30k rover I had to salvage for $7k while I still owed $16k on the loan. I lost $23k in value because of a common engine component failure. Will I buy this great looking, good handling, awesome car ever again... no. So for all of you out there who want to own or do own one of these Jag/Land Rover V8's... Be very aware of this problem. It could cost you a bundle.
Reviewed Feb. 21, 2019
I bought the new Land Rover Disco in June 2018 and it has been at the dealership for more than half the time of my ownership. This is my first JLR vehicle and very disappointed. Issue with Diesel engine jerking and acts like it is stalling every morning after cold start for almost a minute - it will not let me accelerate. Big safety issue. Then there is the Infotainment system - it just hangs and the rearview camera is choppy initially - objects suddenly appear dangerously close when the camera refreshes.
Dropped it off at dealer to get these issues checked - they took 1 month to supposedly resolve the issues - however they found the windshield to be leaking (on a 4 month old car). This took almost 1.5 months to arrive (heated windshield) from UK. After installing it, they found none of the electronics will power on - apparently water damage was found in both electronic controllers and they are currently replacing them. After 3.5 months I still did not get my vehicle back. With the water damage I am seriously concerned about mold and breathing it continuously through the AC system. It's a safety hazard. This is ridiculous and just bad quality control. It's a Safety and Health Hazard. JLR needs to ditch the buggy infotainment system - at some point a good business needs to realize when to cut the losses and switch to a different option.
Reviewed Feb. 16, 2019
I spent £112,000.00p on an RR Autobiography in July 2017. All the gadgets fitted and a special paint colour. Having spent such a sum I was furious to find out that I then was told I had to buy a data SIM card to make the traffic system work. I was totally insulted. I then found out that the factory fitted Tracker was not fit for purpose and would not be accepted by my insurance company, so I had to have a higher category of Tracker fitted. More hassle and more expense. The engine auto stop/start function is a complete joke for a vehicle of such supposed quality. When this dire function kicks in, the car rocks like a dump truck on a building site. Truly awful. After a few months, a piece of trim in the roof came adrift. Without doubt, this has been the most disappointing motoring of my entire life. I will never buy again any JLR product, either new or used. JLR, for the sake of a data SIM card, have lost a customer forever.
Reviewed Feb. 11, 2019
When I first received my 2018 Range Rover HSE it was a great car for the first month but it's been a year and now I absolutely hate it, here are some reasons why. The infotainment system is the worst that I have ever worked with. The screens in the car will all go black in the middle of driving, even on the highway. It is impossible to connect a brand new iPhone X to the BRAND NEW Range Rover, I have tried relentlessly to connect my phone to the car through Bluetooth. The Bluetooth in the car is always failing. The glitching and lag from the infotainment screens make you want to take a baseball bat to the screen. If you have made it this far in my review now I'd like to tell you that my family have had 6 previous Land Rover vehicles and I have a heart felt love for the brand. But, if Range Rover won't fix their infotainment problem, I will never buy another one and suggest that no one should either.
Finally you may be thinking to yourself,"Did you do anything to resolve the issues?" Yes, I have gone to my local Range Rover dealership more than 2 times and they have given my car updates. These updates HAVE NOT WORKED. I still face all the same issues I had faced about 11 moths ago. My favorite part in this experience is the lack of reality that my local Range Rover dealership has. They have told me repeatedly that if I experience any problems with my car them I should,"pull over and shut off the car for 5 to 10 minutes." So I guess every time there is malfunction with the infotainment system (which is about every day) then while driving to what ever destination I am traveling to that day, I should just pull over and take, "5 to 10 minutes," to restart my car. I'm gonna leave this review by saying I used to love Land Rover but my car sucks and so does the Land Rover for the way they have dealt with this issue.
Reviewed Feb. 7, 2019
35 days in the garage in 1 year. Since May 2018 my car has been off the road for 35 days, it has fault after fault, it isn’t fit for purpose, and when you have parted with £36000 of your hard earned cash totally unacceptable. In the last 9 months I have experienced and endured the following issues: May 18 - Brake fault appeared - Potential oil leak. June 18 - Early service light - DEF (maintenance). June 18 – Handbrake fault whilst driving at 70mph, switch was faulty which my daughter in the car. Early August 18 - Gearbox fault warning - fluid leak replaced gearbox seal, car stuck in 3rd gear. Late August 18 - Gearbox Fault - in connection to last issue, required further repair.
Late August 18 - Torque Converter replaced. November 18 - Balance Shaft replaced. November 18 - DPF pipe replaced. November 18 - IRD Oil Leak. November 18 Drivers side driveshaft - replaced bracket. November 18 - recurrence of noisy breaks from March 18 - repaired. December 18 - loss of 4 wheel drive - 2 wheel drive and reduced traction- found excessive dirt on pump - cleaned sump, Haldex & housing - replaced pump.
I have tried to my wit's end to resolve this with Land Rover, they just simply are not interested in making this any better for me, they cannot see that the issue with the car is their issue. I do not have an issue with the dealership that sold me the car, I don’t have an issue with the dealership that have taken the brunt of fixing my car, my issues lies with the arrogance of Land Rover itself, why do they think that it is acceptable to sell a defective car?
Reviewed Feb. 1, 2019
We leased a 2018 Range Rover Sport in September of 2018. The car had around 3,200 miles on it because it was used as a service loaner (which our salesman found odd) but they sold it as "new". We had issues the day we purchased the vehicle. It wouldn't let me sign into the InControl through the car. It gave an error saying it was their issue and it would be fixed. So we figured this happens with technology and gave it 24 hours to see if the issue would be resolved. It didn't resolve itself.
Then two days later the climate screen goes black. It's now almost February 2019 and the climate screen still goes black after 4 service attempts and multiple updates, part replacement, etc. We've also had two occasions where the car put itself into Restricted Performance only to find out a hose collapsed and needed to be replaced. Then the dealership didn't reset the adaptations and it did it again less than 48 hours after bringing it home so I had it towed back to the dealership.
They've also already replaced one of the air compressors for the air suspension and I feel like they already need to replace more as I'm still having issues with it. They had it for over a week and we are still having issues. I'm extremely frustrated with this car and I'm even a little scared to put my kids in it and drive it because I never know what kind of tech error is going to happen next.
I will never buy one of these vehicles again. At this point I just want my money back to pretend like it never happened. I can't spend the next 3 years with this car taking it into the dealership every month to get an update that may or may not fix the issues I'm having. Don't even bother with corporate. Some of them are really nice, but they don't get back to you in a timely manner. In fact, I've even been hung up on when I was talking calmly but expressing my frustration. Super unprofessional to deal with. They also take WAY too long to go through the Lemon process. I would not recommend this car. They are very pretty but have one too many issues.
Reviewed Jan. 29, 2019
After 3 years of trouble free driving my 2011 Range Rover Sport, 110,000 and the issues started. Everything from water pump to now the cylinder head gasket!!! This is a $12,000 fix. I would have expected this with an average vehicle, not a $75,000 machine that is branded “Above and Beyond”. Would you believe the dealer at Willow Grove PA offered as a trade-in $1,000! My dog is worth more than that. No help also from the Head Office, nice email to say sorry for your inconvenience. Think twice and read the reviews before investing in Range Rover.
Reviewed Jan. 14, 2019
I've had my 2017 Range Rover Sport for almost 1 year now and if it weren't for their lousy InControl dashboard entertainment/electronics system, I would consider this to be the best car I've ever owned. NOT. It is so frustrating to wait for the system to "boot up". Sometimes it's 10 seconds, sometimes it's 30 seconds, sometimes NOT AT ALL. Sometimes my volume control is stuck at one level. Oftentimes the InControl signs me out of the system which disengages traffic updates and makes you log back in which is cumbersome and not intuitive to say the least (again)!
The app works 50% of the time. When it doesn't work it tells you to drive the car and then try again. Really? $95k for this vehicle? I feel for the dealership service technicians because they take the brunt of all complaints with the Land Rover perpetrators hiding in the background refusing to take responsibility for this issue. Fix the problems guys! There is absolutely no excuse for this. Just really bad management, people who just don't care about the consumer. Advice: Don't buy.
Reviewed Jan. 6, 2019
11000 miles in going in year two of ownership. Yes the software updates for in control pro and screen blanking out were pain early on but our service has been great and our dealer gave us 4 years of annual service free for our early software issues. I really like the truck and judging by how many people own them here in Connecticut, have a true following and loyal fan base who all live through the little things. Also bought wife 2017 Disco Sport that is now on 30000 miles now going in 3 years and outside failed water pump under warranty, been pretty dependable and bullet-proof.
Reviewed Jan. 3, 2019
After 2 1/2 years of leasing my Land Rover LR4, my car began to die. It was towed to Larchmont Land Rover who were not professional and could not get me a loaner; although they offered to pay for me to go to enterprise, I refused. After a week, they were unable to find a problem and then finally said they put in a 2nd battery back up.
About 28 days later, my car wouldn't start. Now we decide to use White Plains Land Rover; even bigger mistake because after changing the battery, we also needed a new halogen light which we were advised would be covered under warranty and then later was advised it wasn't and had to pay $200. I was shocked that the service manager wouldn't even go half with me since THEY misinformed me. In the end, he refused the service to me; he should have accepted his mistake and ate the loss but no, instead he was very unhappy that we never used them to service our car for things like an oil change; and why would I do that and pay double for an oil change when I can go anywhere else for less. HORRIFIC EXPERIENCE... I really enjoyed the drive and interior of LR4 but WILL NEVER AGAIN GET ANOTHER ONE!!
Reviewed Jan. 1, 2019
I purchased a 2018 Range Rover Sport with the expectation that a six figure car would have everything sorted and working. I was wrong. The media module decides when it wants to work, doesn't load all of my music and contacts, and won't connect to my iPhone if it doesn't feel like it. I've had it back to the dealer 3 times. They have changed the module and tried everything they can to fix it but I have been told that there is nothing else they can do. Apparently it's an issue between Apple and Land Rover and Land Rover won't pay the fee to Apple for system upgrades, hence issues with Apple phones. It's incredibly frustrating considering the cost of the car and the advertising Land Rover puts out about their 'luxury car' abilities. Their arrogance lets them down badly and doesn't bode well for reputation. I've been left with we'll get in touch when we have a resolution. Not good enough.
Reviewed Dec. 27, 2018
I bought a Range Rover Sport several months ago. 24 hours after my purchase while on a family trip, I started experiencing software issues. The radio, internet, several areas of the dashboard went blank and no Bluetooth connectivity. The answer was to do a software update at the dealership once I returned. The local dealership has been very nice and supportive applying these updates now monthly, but now we have given up. Since these updates would correct the problem for about 24 hours, it was not worth the time or effort. It is a product issue.
My issues are now daily and extremely frustrating. The dealership helped me as much as they could and had to refer me to their Customer Support folks out of NJ. I hope you NEVER have to interact with the team out of NJ. The Range Rover team out of NJ are the worst support team that I have ever experienced. They denied further assisting me and basically stated by email that I need to wait for a new update to resolve my issue. There is no ETA on this issue being resolved. No call back to discuss this over the phone. I have multiple emails and calls into my rep. trying to further discuss my issues over the phone. I have been very patient and nice, but now I am done and now sharing this experience with others PRIOR to their purchase or support others out there with the same situation.
Reviewed Dec. 3, 2018
Bought a new 2012 Evoque in August if 2013. Early on had a bunch of minor issues (pillar molding making noise at speed, headlight issues, etc.), but loved the car beyond all that (Colima Lime, just the color alone made me smile). About 2 months ago, at 82,000 miles, the engine cut out and could not get it restarted. Thought it was a battery issue and had it towed to a mechanic friend of mine. Within an hour he told me that it was a failed timing chain and that a new engine would be needed. I contacted Land Rover to see if they would cover this even though we were out of warranty. I was instructed to take the car to the closest dealership for inspection before they would even consider the case.
It took 5 weeks for them to diagnose the problem as a broken timing chain, but still could not tell me the cause. I provided LR with all the maintenance records. Another 2 weeks went by and they declined to help. When I asked why, I was told that "I did not maintain brand loyalty" by getting oil changes elsewhere. That has got to be the lamest excuse I have ever heard. It was never a money issue because I always used the highest quality synthetic oils and did oil changes about every 10K miles vs. the recommended 15K. The nearest dealership is an hour away and it’s not always practical to go there. Besides, I have had many vehicles with 100K+ miles on them and did oil changes at the most convenient place, rather than the dealership...never a problem.
I am now stuck with having to pay almost $16K for a new engine and the "gentleman" who declined financial assistance is not willing to even speak with me to give me a better explanation than oil changes not at LR. From reading all these reviews, there does seem to be an issue with the Evoque engine, as they tend to fail right about the mileage mine failed. And from what I read, some of these people even serviced the car exclusively at LR, so it’s not the "aftermarket oil & filter" BS. It's not even the money that gets me upset, it’s the complete lack of customer service. I mean, it’s $16K...that's the cost of a new car.
Couldn't someone take a few minutes to call and explain why they aren't willing to help. I am not giving up...gonna try to reach as high as I can, maybe even the company president, or just go screaming to the media...who knows. If anyone has had luck getting to some higher-up, please contact me. Perhaps as one of the posters said, might be time for a class action lawsuit. The bottom line is that they lost a customer. We were about to buy a Range Rover Sport, but that's not happening now. I should have known better to start with. Land Rovers have always had a reputation for being a beautiful car which was extremely poorly built.
Reviewed Dec. 2, 2018
I have been in love with my 2013 Evoque up until about 65K miles when a belt had to be replaced for $2,000. I let it slide. Now at 70,000 miles, I need a whole new engine. The fourth cylinder no longer has compression, so it is only running on three cylinders and cannot be driven. I have kept up with all regular service and have taken very good care of this vehicle. The dealership is unable to offer any sort of explanation or concern as to why this would happen to an engine with only 70K miles on it. A new motor is estimated at $15 to $20K. As much as I loved driving this vehicle, I thought I would be a Range Rover customer for life. Never again.
Reviewed Nov. 30, 2018
I purchased a NEW 2018 Range Rover Sport in October 2018. Right out of the gate I noticed the throttle response was delayed. When I press the gas there is a 1-2 second delay before the truck moves. When you have the wheel turned it's an even longer delay and then the truck bucks and goes. According to Land Rover White Plains and Land Rover Freeport it's normal. Entering the highway is playing a game of chicken. I have to time the passing cars and hit the gas early to merge and pray I don't hit someone.
In November 2018 (1 month of ownership) my truck wouldn't drive. The car was on and everything was running but the transmission and gears wouldn't work. The dash said "HDC FAULT, STABILITY CONTROL FAULT, TRANSMISSION FAULT & GEAR SHIFTER FAULT". I towed it to LR Freeport and they didn't have any loaner cars to give me so I had to rent a car from Hertz. Dealer said I would be reimbursed for the rental. Now LR is giving me a hard time about reimbursing me for the rental when according to my warranty and contract I'm due a loaner when I bring it to service at no cost to me!! I'm still fighting for reimbursement!
After picking up the truck they said it needed an update. It's crazy how a little update can affect so much. Now the truck is fixed but the throttle is still horrible. The 2 center screens are delayed before turning on (1-2 minutes). The "maps" in the infotainment odometer doesn't turn on. The rear view camera is delayed and choppy. My sunroof makes a whistling noise (according to LR that's normal). My park distance control works when it wants and when it's cold out I have to run the truck for 15-20 minutes before I can drive it otherwise the transmission bucks and revs but truck doesn't move. How can you sell something for so much money and it's nothing but problems and unreliable?? The internet is FULL of bad reviews and complaints for LR.
THE WORST $90k I've ever spent!!! I feel like I was robbed! I pray someone steals it so I can rid myself of this headache!! HOW DARE LR SELL THESE EXPENSIVE CARS THAT HAVE NOTHING BUT PROBLEMS!! So unreliable! Get a BMW or Mercedes, save yourself the headaches! Oh and my father has a 2018 Discovery for 2 months and has had it in for service 9 times!! Looking into local lemon laws for him.
Reviewed Nov. 28, 2018
Dealer service is extremely poor. Terrible customer service, communication and turn times. Corporate is arrogant, like they are doing you a favor. Purchased new at dealer and serviced at dealer. Multiple expensive repairs. Never purchasing another.
Reviewed Nov. 12, 2018
I was 15 days late having the Discovery Sport serviced after one year. I was charged the full cost of servicing... $601. I'm not at all pleased and I will never return to lease a Land Rover or Jaguar again.
Reviewed Nov. 10, 2018
I bought a new Range Rover which has a wading depth in water of 85 cm. I drove well below this and car was cutting off. Had to towed to dealership and was told water got through exhaust. Warranty won't cover. Shocking as it's advertise as a 4x4. Land Rover South Africa and UK won't assist. Vehicle still at dealer. NEVER BUY THIS PRODUCT AS WHEN THE TIME COMES FOR WARRANTY YOU WILL BE DUMPED AND NO ONE WILL RESPECT YOU AS A CLIENT. When they sell you the vehicle all promises are made. Choose another brand.
Reviewed Oct. 23, 2018
I'm Velar owner and was rejected in several NJ service centers to be provided loaner car in the time of recall services. Recall service is because of Land Rover Problems and should be handle by L.R. I don't understand the reason I should pay for renting car. Cheap service for expensive car. Contacted with Land Rover USA, not better, answer to my email: "We apologize for your dissatisfaction. To better assist you, I have forwarded your information to our Customer Relationship Representative, Nancy. She can be reached at, 1-800-637-6837, option 9, ext 1309001. You may reference Case number **, should you need to contact us. Your situation will be researched and you will be followed up with within two business days." Nobody pick up phone and no returned call after 5 messages that I left during the week.
Reviewed Oct. 16, 2018
I bought my 1st Range Rover Autobiography in 2014. Good car all round apart from slow electrics and infotainment system while started on transmission at 40 000 miles. Range Rover would not fix it so I bought a new 2017 Autobiography. New car has much smaller fuel tank which I don't like. Park distance warning goes off when it shouldn't. Sometimes electric rear seats don't fold down or up. When in automatic the gearbox holds on to lower gears too long and the engine is revving too much. Infotainment screen goes blank sometimes. Bentayga is much better car but I don't like the looks of them.
Reviewed Oct. 15, 2018
@LandRover_UK. Purchased a Brand New custom build Range Rover Autobiography. #JLR vehicles are a death trap Above & Beyond! #RangeRover vehicles are plagued with so much manufacturing defects, electrical problems and engine overheating issues! I'm pretty sure I didn't ask for these extras on my £100k plus Custom Build? JLR THE WORST CUSTOMER SERVICE ON THE PLANET. The level of service received from Listers Solihull, Lancaster Erdington, Marshall Peterborough dealerships and JLR Customer Relations has been dreadful. #JLRDEATHTRAP #JLRPlague. **
Reviewed Oct. 9, 2018
In August of 2017 I special ordered a Range Rover Sport diesel. In 20,000 miles I have had in for service (only required once at 16K) on 5 different occasions. While the Dealership is fine, the car isn't. It's what I would call a major disappointment. One of the selling points for the car was the fact that it needed servicing only every 16,000 miles. What they didn't tell you was the car needed to be brought in approximately every 4,000 miles to have 'diesel fluid' installed. Each trip to the Dealer takes about 2 hours to install the fluid (approximately 15 liters). This is the 5th diesel car that I have owned and the FIRST that would not make it from one service to the next without. In addition there have been 3 major software updates on the car since I have owned it. The bottom line is the car is overpriced and a pain to own. It is my first and my last. It is not a very reliable vehicle and certainly a headache to own.
Reviewed Sept. 26, 2018
I own a 2014 Range Rover. The engine completely went out at 56K miles. The warranty is 55k miles. Land Rover will not assist me with repairs. I have seen a lot of complaints about the Range Rover Evoque online. If interested in a class action lawsuit, please email me a short description of your experience, first and last name with contact information.
Reviewed Sept. 26, 2018
My Range Rover sport 2013 was the best until I had to do maintenance and there is when the nightmare starts. A car with only 40.000 miles on. The car is now 60.000 miles and the coolant problem still not solved. After spent so much money to get scammed by these people I still need to put coolant at least once a week, ignore the coolant light on because it can never be fixed.
These cars are popular for having coolant leaking problems but doesn’t matter how much they charge and you are willing to pay you will only get scammed. They will not fix your car or admit that they are basically taking your money for the same thing over and over again. Took my car to 5 times to get this problem solved, spent thousands of dollars for absolutely nothing. Just stress.
And they have the audacity to call you next day to say: "Are you happy with our services? Oh no, I’m sorry for all the trouble we may cause to you. Maybe we can fix this issue with a new car!!!" No. Thanks! Every time I took my car to get “fixed” they loan me a newer model and all drive like cheap cars. I should listened to friends who deal with the same problems with their brand new Land Rovers and should never ignore all the bad reviews they have. Now I’m absolutely ready to sell it and get far far away from any type of Land Rover or Jaguar brand cars. I absolutely don’t recommend Land Rover cars. Horrible experience!
Reviewed Sept. 22, 2018
Bought my Velar in April/2018. REGRETTED. My car went to 5 services going on 6 next week. Full of noises and electric issues. Land Rover USA doesn’t care about customer. I regret not to buy another car brand, now I am stuck with this **. Don’t buy it!!! Choose BMW, Cadillac, Honda or even Toyota is much better.
Reviewed Aug. 28, 2018
It's my second Land Rover since 2006 from LR Encino. The first experience was not bad. This time around it's just unbelievable disappointing. My LR4 is handsome, black on black with a nice trim, wheels, etc. I have only had it for 2 years and whenever I take it into the dealership for diagnostic testing and service-they always have a list of issues with the truck, quoting thousands of dollars. For an expensive auto brand at 2 y.o. it is equivalent to an older car that needs a lot of repairs. It completely died recently. Why am I paying premium again just so I can shell out more money unnecessarily? I was sold a pre-paid service package at signing which is a waste of money! The dealer wants me to upgrade the nav system out of pocket, but it's a lease! Maintenance is not included in the package, btw. Just not what I expect from Land Rover. Please make quality automobiles like you used to! STOP upselling and cross-selling nonsense!
Reviewed Aug. 14, 2018
Good day. We purchased our 3rd new LR Range Rover Sport TD6 Nov 10th, 2017. Our previous 2 LRs treated us very well. We would always hear disparaging reports/claims that the LRs were unreliable, but based on our previous 2 LRs we were confident we were purchasing quality vehicles. However, our new 2017 Range Rover Sport had issues going out the gate.
1st. The In Control App would not function. However, the shop would mark it up to user error. Please, it does not take a rocket scientist to use this app. They performed update after update and it still does not work correctly. They say, 15-20 min prior to leaving the office attempt to start the car and you should be ok. However, this is neither reasonable or environmentally friendly and it still would rarely work correctly.
2nd. The LR stalled out on the interstate because it said it was out of fuel when it had over 3/4 of a tank. It would not operate even though we verified there was fuel in the take and it was towed to Land Rover of Fort Myers for repair. Supposedly, the cause was rectified by a software update which seems rather odd. This was the most scared I have been in a vehicle in my 25 + years of driving. We lost power and power steering going a least 75 mph on a packed highway with my 6 month old son. Come to find out we were one of 1st (YAY!!) LR owners to experience this issue which later became a NHTSA safety recall in June 2018.
3rd. Again. The LR ceased to function on the interstate with my 7 month old son in the car. The alert on the dash stated shifter failure. The engine would run but the transmission ceased to operate correctly and was towed to Land Rover of Fort Myers for repairs yet again. Again, the cause was supposedly rectified by a software update which seems rather odd to me.
4th and Above and Beyond. After a number of software updates our LR continued to malfunction. Our center console still does not work. No radio, no GPS, no camera or no safety system. Our tire pressure checking system will trigger a fault alarm because it has ceased to work. I have own the LR for 9 months and I am currently in the 2nd month of trying to arbitrate a buy back under the Florida Lemon Law Statute. We entirely stopped driving the LR 1.5 months ago because I can no longer place my family (10 month baby/wife), myself or the citizens at risk by this dangerous vehicle. I am attempting to do this myself. However, if I do not have resolution soon, I will be hiring a lemon law specialized attorney to assist with expediting this process.
It is really hard to imagine such an expensive vehicle could have such problems. As I have seen on the Consumer Affairs website, this is nothing new. I have personally owned/drove hundreds of vehicles in my lifetime (including classic cars, military vehicles and down right beaters) and this was the 1st time (and 2nd time) I ever needed to have my car towed due to a breakdown. It really is a shame because this vehicle is very attractive and drives beautifully (when not broke down). Good luck current LR owners and caution to any potential future LR owners until LR can make dramatic improvements in reliability.
Reviewed Aug. 13, 2018
I have leased a Land Rover Evoque 2015 (new) - it has 92000 km and my lease is up Jan 2019. On July 14 the engine just stopped - I had it towed to a local mechanic. I wanted to make sure it was not just a battery issue (quick review) - I was told that the engine had experienced a catastrophic failure and caused the top of the engine block to blow off. I then had it towed to Metro West - where they just sat on the car for over two weeks- Always telling me that they are working on it with Land Rover.
On July 27 I went into the dealer and demanded answers. The Service manager gave me a toll free number to Land Rover. I made the call and they had no record of my vehicle issue. It then takes Land Rover until Aug 03 - to tell me that if I went through them they would put in up to 3500.00 on repairs. They only want to replace with new engine (cost 18,000.00). Still they have not investigated why this happened.
All service was performed, with the proper oil - there was no tell tail signs that there was an issue, the engine had the proper amount of oil. I have all records and photos of engine, plus a letter with a licensed mechanic opinion. On Aug 07 - I have towed my car from Metro West and brought it to my regular mechanic OK Hi Standard Tire. Through all this I have rented my own car - which I need to get myself prepared for a kidney transplant and work. I have asked Hi Standard tire to take all photos and see if we can determine what failed internally. Any help would be greatly appreciated.
Reviewed July 24, 2018
JLR don’t care about disability! They just want to look like they care while using my DISABILITY AGAINST ME??? I rely heavily on my Discovery 4. They’ve ripped me off & lie constantly! Withheld vital info from A Motor Ombudsman investigation to sway decision??? Great caution must be exercised with the motor ombudsman as it is run by Jaguar Land Rover’s ex-customer service director!
Reviewed July 11, 2018
Purchased a new Ranger Rover Autobiography 2.5 yrs ago and from the first month has issues. Now been back to garage 25 times - 5 roadside assistance - servicing massive issue with failure to fix the issue so returning back into garage. Jaguar Land Rover fob you off and simply ignore your questions and concerns. Harwoods dealership told me to go and buy another brand as I clearly am never going to happy with the car. It's quite staggering. Now just finding out I am one of many. Wish I was aware of their unreliability before I purchased. Now stuck with car or facing a massive loss. NEVER BUY A CAR FROM JAGUAR LAND ROVER OR HARWOODS.
Reviewed July 3, 2018
Many reviews on this site of problems with the infotainment system. This is a known problem with Range Rover and Velar. I have had very weak digital radio signal in my 2017 Evoque, considerable interference on FM radio, phone drops, and forget about getting reliable service between the phone/USB/Bluetooth and playing music. Press a song in the playlist and another appears! Crackling speakers during robust music and album artwork all mixed up between artists. Frozen screeching screen! All fine on the phone when connecting to other cars! There is a disconnect between the touchscreen and the IMC (the computer under your seat). All software updates have failed to fix the problem. How is Range Rover getting away with not doing a recall? AVOID until they sort it!
Reviewed June 29, 2018
2018 Range HSE - I am an avid lover of Range Rovers. This is approximately my 10th, at times we even had 2. From day one I have had issues with the info nav system. From screen freezing to it just going dark. The car was in for service at about 3000 miles because the Check engine light was on, something with the emissions, part had to be replaced.
They did an update on the software saying that should resolve most of my issues. Wrong - phone doesn’t pair, voice not recognize, feature unavailable at this time. Next back up cameras stopped working, then they started again. The other day I was driving to mail a letter, jumped out of my car at the mailbox, never turned the engine off since this was a 30 second task and I really was less than a foot away, sat down in the car and an unknown light started flashing, took a pic and texted it to the tech person at the dealer, he didn’t know what it was, said "Drive it, it will probably turn off." Well he was right, it did turn off.
I went home, pulled into my garage and heard a scrape from the roof, well evidently the car decided to raise itself to a height that I would and never have used, I never use those features, no need for me too and it ripped off the satellite cover. Well now I know what that flashing light is. They are ordering the part but told me to tape the remaining pieces over it because I could ruin the electronic system in the rain. It was torrential rain yesterday.
Today I was sitting minding my own business at a traffic light, red light, car in front of me, car behind. That’s normal at a traffic light. All of a sudden a loud continuous tone came on, I looked at my dash and it said start driving to deactivate parking sensors. I wasn’t parking the car, was I supposed to ram into the car in front of me or ram into the car behind me, just as I was getting ready to video this episode, the light changes and I had to drive so this little glitch stopped. I was on my way to do some errands but at this point I just went home. The car clearly has a mind of its own and I’m afraid to drive it because I don’t know what it will do next. I can receive calls most of the time through blue tooth, but I have to make calls directly through my phone turning blue tooth off, otherwise it just disconnects the call before it even starts ringing.
This is an epic failure for Land Rover. They never told me about updates. There is supposed to be another one soon. But a brand new car with 3500 miles on it shouldn’t be having these issues. I realize these are first work problems, but they clearly can become dangerous, causing accidents that can lead to bodily harm or death. The dealer pretends to be cooperative but I know they are sick of hearing from me. I have spoken to so many people within the many dealerships they own, telling me they want to resolve the problem, get me out of my lease and give me another car, but the prices being quoted to me are ridiculous since the cars I have chosen are clearly lesser of a car than my Rover.
With the new lease prices I’m being given, less mileage per year, down payments and higher leases than I am currently paying now. I didn’t build this car nor design, it is beautiful and I would hate to give it up, but I’m willing to drive a Ford Edge at this point. I’m glad I’m not the only with these issues. At least I know I’m not crazy. But I am clearly at a loss as to what to do because the dealer refuses to document anything. They keep telling me speak to tech, well tech doesn’t want speak to me. I am clearly done with Land Rovers of any kind. I will say that we have many different luxury vehicles purchased at the different dealerships this owner has from BMW, to Porsche to Audi and we have been faithful customers for many years. They really don’t seem to value our loyalty. I am so fed up!!!
Updated on 07/08/2018: The saga continues. The car is still at Land Rover. They said they have done the 4th update on the computer system and it was successful, but they have only driven it 2.9 miles since I brought there over a week ago. The icing on the cake was last Saturday when I was parked at a mall and returned to my car and the dashboard warning read battery low. Turn engine on. How does a battery run low after 3500 miles. It was at that point I asked my husband to meet me at the dealer. I gave them my keys and said I never wanted to see the car again. I put in a claim for buyback with LRUSA, their response was that it hasn’t been serviced enough for the problems I am having.
The reason for that is every time I had a problem they put me in touch with the tech person. The tech person does not have to document anything. From that Tuesday through that Friday I was in contact with the tech. He was at a loss, no help at all. My car almost 2 weeks ago raised up to an off road position and I didn’t know, I never turned it off just jumped out to mail a letter and right back in, flashing light appeared, texted it to tech, he didn’t know what it was, said it would go off when I drive it, he was right but I didn’t know it was in off-road , I never raise the car ever and I pulled into my garage and the satellite piece was ripped off and apparently there is also a dent, which Range Rover wasn’t sure they would fix because there wasn’t that error on the computer. However they are going to fix it.
I was promised the car would be brought to the body shop on Thursday, for me to have it back early this week, it is still sitting in the Land Rover parking lot with the exception of the 2.9 miles it was driven on July 5th. That 2.9 mile drive took 40 minutes, I think they drove my car to have lunch based on the journey and stops. I hoped they enjoyed it. This problem is worldwide yet Land Rover isn’t doing any recalls, apparently some cars were stuck at the docks in Maryland for computer replacements, but it was the 2nd allotment of Rovers to hit the US. I have had my car since February. I already paid the lease for July, yet I haven’t had the car since June 30th. It seems like no one wants to take responsibility for these issues. I am so frustrated with the treatment from both the dealer and LRA.
I want my car back to see if it actually can perform without an issue for a day. The best case scenario would be for them to do a buyback as I requested. This is just never ending and I don’t see an end in sight. To think I will have to drive this car for 3 years is making me ill. If Land Rover USA happens to see this post- enough is enough. After 12 Range Rovers this will be my last, never again. What a poorly run company. I would think someone would continue to reach out to me from corporate to see what’s going on, they haven’t, I spoke to them on Wednesday and that was it. This is really messed up.
Reviewed June 29, 2018
Purchased a Range Rover Sport HSE at the end of February 2018. The vehicle currently has 4,500 miles and has been in for repairs 4 times -- the last was for two plus weeks. The issues are all surrounding the infotainment system -- Audio system, Climate Control, Navigation, etc. The latest upgrade of the firmware(s) and replacement of the main infotainment computer resulted in a completely dead navigation system -- frozen map, no audio NOTHING. My phone pairs, but the call loses audio frequently and is unusable.
The dealer has been very good, but this is a major design flaw and cannot be fixed. I have begun the buy-back process and so far the dealership and Land Rover USA seem to be willing to accommodate my demands -- namely I want out of the vehicle without it costing me a single cent -- purchase prices, delivery, taxes, interest paid, extended warranty, etc. We shall see when all of a sudden the just under $80K sticker amounts to a refund closer to $90K. First and definitely the LAST Land Rover/Jaguar product I would ever consider. Unfortunately because aside from that Mrs. ** I love the vehicle style, ride and comfort.
Reviewed June 28, 2018
The Land Rover Range Rover Sport is heavy and so it makes it easier. lt's safe and sturdy and therefore easier to drive. The dash, lights and buttons are informative and driving is safer for me. I like the solid feel of the vehicle. It makes me feel safer in traffic. I like the height I can drive at and it sets down five inches when we stop so I can get in and out easier. However, the interaction of the signal in the tires is inconsistent and worries me sometimes. Also the GPS system is too expensive to update so it is 8 years old and not reliable.
Reviewed June 22, 2018
I just purchased a 2018 Range Rover HSE TD6 Diesel Black Package, very expensive, took five months to get after order. To date about six weeks of owning car (4,000 miles), the unit is experiencing major electrical, computer malfunctions such as backup camera, not working, computer (dash), not working or black, lumbar supports and massage seats not working, USB ports not working or charging, phone once paired not working, had to delete and re-pair. The problem is the dealer really doesn't know what or how to diagnose or fix the problem. Thank God I had stopped back by the dealership for a tech question and the technician witnessed some of the problems, too expensive of a car to have this many problems, might be time for a Lemon Law attorney.
Reviewed June 16, 2018
This is our fourth Range Rover purchase, and our last. At only five months old it has had three software patches applied (some of the patches have taken 4-6 hours to download, last time my car was in service for three days). Today, the electronic screen froze again, but never reset after turning off and on, which meant no Bluetooth, no radio, no back up cameras, no navigation, no climate, nothing, just a frozen screen). I was told that ALL models from Land Rover are having epic failures in this area and it will be at least two weeks before the new patch is released, and could take a day of service to download it and apply it and so many people will need to have this software update done.
Why has Land Rover not been proactive in contacting owners to let them know about this problem? I’m sorry, but spending 120,000 for a car, even spending 20k, deserves far better communication from corporate. I asked the service manager if sales associates are now warning all new buyers of the complete failure of software electronics, he said they started this week. He also indicated he is receiving a half dozen calls a day about frozen screens, SIM card failures, etc and we just have to wait for the fourth update to be rolled out... hopefully in the next two weeks but they do not know when. Shame on Land Rover for the lack of communication or acknowledgment of an epic failure, which has been going on for a long while given the reviews in the past year. According to the service manager the Vevlars are a disaster.
Their answer was the electronic control panel is not necessary. We backed up before without cameras, we can pull off on the side of the road to call someone, so you don’t need Bluetooth, and you don’t need the navigation system because you can use your phone, and you do not need your radio, or fine tune climate in the rear... all true points, but at over a 100,000 dollars for a luxury car you expect those things to be working on a regular basis. We were planning on ordering a ‘19 Range Rover as another car, but now we will not. This is our last Range Rover.
Reviewed June 8, 2018
My Range Rover Sport April 2018 sustained a minor rear end shunt on the 14 May and since then the vehicle has been off road because the tailgate will not remain closed and Land Rover cannot provide a replacement or indeed give any indication of when the relevant parts will be available, I know they are called off road vehicles but this is taking the term too literal. Should manufacturers be allowed to sell vehicle and then fail to keep them on the road due to lack of back up. Don’t buy a Land Rover.
Reviewed June 7, 2018
I got my first new Land Rover, a Freelander 2 TD4 manual, in 2011. I’ve read the stories, I know about the unreliability. Consequently, I was a bit surprised that it took 18 months and 50,000 miles before an engine warning light came on. Land Rover were out within half an hour, diagnosed it as a faulty sensor and got it fixed right away. At just over 2 year and about 75,000 miles, it came up with a message that there was a rear diff ECU fault which was quickly fixed under warranty. At 90,000 miles I passed it to a colleague who has taken it over 165,000 miles and counting and he’s needed a new rear diff and it’s first clutch. He’s still running it and has no plans to replace it. I don’t think that’s at all bad; perhaps all those who write one star reviews might see it differently?
I then moved on to a 12,000 mile and one year old version of the same thing. Over the next year and 35,000 miles, it went about its business with just one odd fault - every week or so, the car would stutter for half a moment under power; nothing dangerous, or even annoying, just a characteristic really. I complained about it anyway and when Land Rover admitted that they had no fix, they made a generous offer to subsidise a swap for another FL2, but a top of the range SD4 automatic this time.
That car was a complete gem and loved it to bits, without a single fault over the following 12 months/35,000 miles. However, I had a complete rush of blood to the head and stupidly traded in for a brand new Discover 4. Surely, this money pit had to be my undoing? Nope. The nicest car I’d has to date, with the only “fault” being squeaky rear brakes that were easily fixed. Unfortunately, Land Rover then introduced the nasty new Discovery 5 and I panicked. I had wanted to keep the Discovery 4 for a while, but decided to buy one of the last new D4’s before it was too late. Unfortunately, it was already too late. But, I did manage to trade my 1 year (and, you’ve guessed it) 35,000 mile old D4 in for a beautiful green 12,000 mile old D4 HSE Luxury...
Which was very nice. However, after adding another 20-25,000 miles or so, it broke down. This time it was off the road for a month while they had to diagnose and replace a, very dead, high pressure fuel pump. It’s a big, body off, job to replace. Very expensive and very time consuming, no doubt, but why should I care? It was all done under warranty and they kept me in nice loaners too.
When I spoke to Land Rover about the amount of time it took, they completely blew me away! They asked me what my dream Land Rover was and they then subsidised an extraordinarily large amount of money to make a top of the range Range Rover vaguely affordable and weapons grade “man maths” bridged the remaining gap!
8 Months and 24,000 miles later, I’m chuffed to bits with my Range Rover SDV8 and wouldn’t part with it for any other car in the world. All being well, I’d like to hang on the this until well past 250,000 miles. In conclusion, the cars have been brilliant, the build quality has been superb and the reliability has been well up to the mark. Where things have gone wrong, Land Rover have been first rate and have gone above and beyond in restoring my faith in them. I have no wish to go elsewhere.
Reviewed May 9, 2018
I was driving my 2013 Range Rover Evoque earlier today and the steering failed and it started to makes a screeching noise. Fortunately no one was hurt but I was very disturbed by feedback I have received from x3 Land Rover garages. Each from my description of the fault has diagnosed it as a steering rack failure. One mechanic confirmed that this is a common fault and Land Rover recalled 2012 models to rectify this. I have been advised that there is a 3-4 week lead-time to fix due to a backlog in parts indicating that there is a high failure rate and the cost will be approximately £3,000 for a car that has only done 45,000 miles and 6 months out of warranty. I am in the process of ordering the parts but wondered if anyone else has seen this issue as I think it is highly dangerous and should be investigated. I have filed a complaint to the Driving Standards Agency, curious to see if anyone else has experienced this problem.
Reviewed April 20, 2018
Purchased Land Rover Discover 4 brand new with 8km on the clock. Attempted to drive home. Only made it 6km along the highway when the transmission failed. Land Rover were horrendous to deal with. Firstly asking if it could be driver error (it is an automatic!) then insisting on replacing the entire transmission against our wishes. Two weeks after the day of purchase and all along we refused in writing to accept the vehicle, yet Land Rover drove it to my place of employment and left it there. I had just signed up for a 5 year Lease so couldn’t get out of the contract without great financial penalty. So we were stuck with this lemon for 5 years and it has been so unreliable, the best it ever performed was when sitting on the back of a flat top tow truck. Suspension cracks, constant oil leaks, shudders at speed (really, really shudders!) breakdowns and clunking noises are all part of this heap of rubbish. Never again!
Reviewed April 11, 2018
Range Land Rover in Cardiff this morning and asked to speak to the salesman who dealt with me as I am awaiting on a part that came off my Range Rover SVR. Was told the salesman was busy and would call me back, had no response for a couple of hours and decided to call back and this time I was told by the same receptionist that the salesman I wanted to talk to has a day off??? I queried this with the receptionist that why was I told he was in and busy and now been told that he is not in work? She could not reply to this. I had ordered that part with them over a month ago and was advised by the salesman that this would take about a week to come and be painted, etc. etc.
I feel like I am being fobbed off by the dealership and I truly wish that I was fobbed off before I parted with my £109,000.00 for the vehicle I purchased from them last year as then I would've gone and sourced another high end vehicle from another dealership. Reading the comments on here it seems that this is normal practice for this brand of dealership. Customer service is out of the door once they have had your money.
Reviewed March 7, 2018
Purchased a fully loaded 2018 RR Sport on Friday and drove home without issue. The next morning the climate and info system begin shutting down and restarting every 30 seconds. Had the car taken to the dealer Sunday and luckily got ahold of the bank to stop any money from making it to the dealer. Just told them to keep the car. I’m not paying around $100k for a vehicle that needs a repair within 13 hours of driving off the lot. Car had 80 miles on it when I bought it. The fact Land Rover can’t seem to produce a fully functional vehicle amazes me. They essentially make a gorgeous expensive car that looks great on the back of a flatbed truck. Wish a company would buy Land Rover that would then focus more on quality. I was in love with the car but couldn’t be more disappointed with the result. Luckily the dealer was reasonable and let me walk understanding how frustrating this was for me.
Reviewed Feb. 22, 2018
Blown engine at 85,000 miles. Several local shops said that car was running rough because of a blown turbo. 4K to fix, car still running rough. Take in to Range Rover and they say engine blown would be over 10k repair. No lights ever indicated it was the engine and I provided all oil change service records. They say that $10,900 is a discounted engine and at this time that is all they will do. There needs to be a recall on 2013-2015 Evoques. Engine issues are common.
I will never buy a Range Rover again. I used to own three and now none. Whichever one you own, they do not stand by their products. I told them I was going to park the undrivable worthless car outside a common area with a sign and they sent me the phone number to the BBB. Save yourself and if you own one, get rid of it before it’s too late. I now drive a Toyota Land Cruiser and it’s like a dream. 122,000 miles and counting. No issues at all while the 2013 Range Rover Evoque rots in the driveway.
Reviewed Feb. 10, 2018
I purchased a new 2017 Range Rover in December 2017, the car has been in the shop 3 times in first 6 weeks, the navigation system freezes, and all functionality is lost, radio etc - they still can't fix - the car is not functional, very disappointing. Not a well made vehicle and at that price point, they should be embarrassed, you get better quality with almost any other car.
Reviewed Feb. 6, 2018
I bought my 3rd Land Rover in 2017 after a long hiatus (after issues in 1998/2003). Almost immediately the infotainment screen began blacking out and rebooting all the time. It took 3 days for them to update this, it worked a bit better but it was not perfect. Whenever I called in for service, they would ask me if I was SURE I wanted to get it fixed (like, are you SURE you want to wait for how long it's going to take us) because they don't have loaner cars, and the technicians are slow to get to issues. This was April 2017. Forward to December. I am driving out of my neighborhood (I am at 5500' altitude) and I accelerate aggressively to get around an 18 wheeler as I am getting into high speed traffic coming down the mountain. My accelerator pulls from my foot, is flush with the floor, and tips at 85 mph with the RPM gauge redlining at 8000.
The car is wobbling and shaking, I have zero control of it. I press the brake several times pretty hard/gentle and it finally pops out. I never drove the car again. (Note, the service person had the audacity to ask if I was sure I wasn't accidentally driving with both feet. Right. 1st gear at 8000 RPM. With my right foot on the brake. Yeah). Car was towed back to the dealership where I got it, 500 miles away, they offered me a decent trade amount, I trade up to a Supercharged regular Range Rover, with a hefty price tag. They put this car above back out on the lot for sale a few days later. The new car has issues almost immediately. The steering wheel jerking into left and right lanes at high speeds out of the blue. Techs said, "Oh disable your lane assist". So I did that, no help. I almost was jerked into an 18 wheeler on a curve on a highway in the rain the next day going 65mph.
Then they say, "Oh, disable your blind spot warning". I did this as well. Of no help. I go in and uncheck the "driver assist" for both options, and it seems to help some. Then of course the black screen starts its visits, rebooting in the middle of driving or not coming on at all. Bluetooth calls dropping. The gear shift dial sticking (can't D to R or R to D or P) and with the computer rebooting randomly, coming back on during driving, all the cameras go nuts and start making sounds all over the place until it realizes that the car is actually DRIVING now, not trying to park.
The dealership refunded my money for this one. I am forever grateful for that, they did step up. They did imply that LR's were more for appeal and looks and status than reliability and dependability. They say, it's a great car if you are ok with being in the shop, even better to live near one. I got a GMC Yukon Denali yesterday. It's amazing, and my breakup with Land Rover is complete. The accelerator incident was one of the scariest events of my life. I am not a panicky person, but I had nightmares for weeks after that one.
Reviewed Feb. 1, 2018
2012 Range Rover Evoque - I purchased this car in September 2017. Shortly after, I noticed the interior of my car smelling like gas. When I brought the car into my local Land Rover dealership for service I told them about the constant odor. Unfortunately they said they did not smell it. About a month later I brought it in for service and told them the problem still existed, once it went unresolved. So now I have it back in for the same problem, and I hope that someone resolves this. This strong gas smell is literally making me feel sick, anyone who gets in my car notices and they don't feel safe. My problem is that my warranty ends in days and I do not want this to now be a huge problem for me. Has anyone ever had a similar experience? Help.
Reviewed Jan. 22, 2018
I purchased a Land Rover Discovery Sport in March of 2016. By September, the coolant was leaking and they replaced the water pump. A year later, a cylinder in the engine goes and Land Rover is denying any responsibility. Umm, the water pump failing, overheated and cracked a cylinder head. How is that not their responsibility? Their internal service reminder system failed on the car and yet they didn't think it was important to tell their customers the system they repeatedly told everyone was working had failed and they needed a backup. I didn't catch their car's defects fast enough so they are trying to use it as an excuse not to cover a new engine. After 3 months of talking to the brick wall that is customer service, I have had to take my fight to social media along with writing letters to all of their senior executives. I'll keep fighting until they make it right. My car is less than 2 years old and undrivable. I have zero incentive to stop fighting.
Reviewed Jan. 10, 2018
In 2015 I was one of first 20 people to order the Discovery Sport. I was so super happy on getting this SUV, until 1 year later the problems began. Problems I had: Front door creaking sound, exterior strips and trims came loose, crack in passenger side rear quarter window, trunk not closing evenly, AC foul smell and replaced water pump, radio/clock issues, front passenger door not opening and alarm turned on for no reason, break sounds, drivers seat back panel coming detached, and last and worst problem was the transmission failure. That did it for me! In 2 years time the car stayed in the shop for 45 days. I opened up a claim through the manufacturer and the best they could come up with was, "We will compensate two months of payments" and did not approve a buyback. That is not good enough. I no longer feel comfortable in driving a lemon and won't buy another car through Land Rover.
Reviewed Dec. 17, 2017
It's my second purchase of a Range Rover. The first was excellent but the second is junk! The car (2015 Range Rover) was fine until it went in for the second service to the Miami dealership. It had normal service plus tire rotation, balance and alignment. It took 3 days which is absurd for 4-5 hours of work. They delivered it back to me and I drove it that night. When it reached 65mph it began shaking and I mean shaking apart. How could it go in perfect and come out a mess with 12k miles? After the second attempt to repair the problem, I was told I had an out of round tire. I was very confused. I called the tire manufacturer and they were more confused than me. They said for the sequence of what had taken place thus far, it was impossible. Still no smooth ride so it went in again. I started thinking about how when I accelerate from a stop into a turn, it seems that one of the tires jerks sometimes.
This began when the car was new. When I spoke to my service writer, he had the service manager ride with me and just by chance it did the jerking motion again. The manager said it was "normal traction control". Why did I dismiss it so quickly? I'm not the expert is the true answer. Did that cause the out of round tire? Now it jerks all the time and shakes at 65mph and higher speeds. To make a long story short, I've used the Lemon Law of the state consumer protection laws. The dealership had another attempt to repair but it has only gotten worse.
I then met with the GM who agreed it doesn't ride smooth. "Get new tires and bring it in for a trade" was his advice. So I did and the deal for the trade was an additional $8000 and my lease payment went up to $2100. I just stood up and walked out. Thank goodness I saved every email to corporate, which by the way was worthless. 35 emails with proof of dealership lies, the invoices of five attempts, every text message and voicemail backed up with the AT&T bills, 3 witnesses and a law degree is the backup I have. The state and I will send a message to Land Rover loud and clear.
Reviewed Nov. 28, 2017
Just read all of these reviews. I recently acquired a Land Rover Discovery custom built off of the assembly line. 1200 miles and we experienced a horrific gas leak in the engine. My wife filled up the car and shortly thereafter the entire car was full of gas fumes. LR dispatched a tow truck. The tow company requested that we call the Fire Department before they would touch it.
Then they were unable to get it into neutral or drive. Wanted us to sign a waiver releasing them of any issues while transferring the truck. We would not. So hours later they left. We are waiting on another tow truck now. After reading these reviews I am very concerned that I just threw $70,000 down a hole. The vehicle smells terribly of GAS fumes and it does not run. We do not want this car back under any circumstances. Might lead to litigation if we do not get a replacement. Just what you want after buying your wife her first new car in years!!!
Reviewed Nov. 24, 2017
I just purchased my 3rd Range Rover and after 3 weeks (1.5 of which it was in the shop), I am getting rid of it. I have been driving for many years and am a competent, confident driver. Or at least I used to be confident. This car stalls WHILE DRIVING, stalls while stopped at lights, the doors open while driving! This is the worst experience I've ever had with a car, I've had nightmares and I'm scared of my family using it to drive anywhere. Oh yeah, and when it stalls, it stalls in DRIVE and then the cheap knob/gear shifter sticks and there is NOTHING you can do to put it in park to restart the car. So there you are, in the middle of the road/highway/busy intersection with your high end car looking like an idiot and fearing for your life. I've been a RR gal for 20 years. They've lost me now and I'm going to warn anyone and everyone. I can't believe there aren't any class action lawsuits over this.
Reviewed Nov. 18, 2017
I've owned a Land Rover Velar 2018 less than a month. After 2 weeks of ownership the computer infotainment system failed. I couldn't defrost my window, heat my car, defrost my window for 15 minutes of terrifying-driving. My husband is paralyzed and has a hard time regulating his temperature. This was horrible, as he was shivering all the way home. Just a horrible experience after just spending $67k. I'm told by my service adviser that others just pull over, get out, lock the car, and let it sit for 20 mins. "Some go shopping, run errands". Then it re-boots. That doesn't work for me if I'm driving at night from my mom's house where it is more rural, like I was when this happened. I like the car, but will absolutely not pay this price for a car when I only have 500 miles on this car, owned for 2 weeks and caused a horrible experience the first week. It's pretty scary when a lot of your controls are operated by this software where they don't have a fix?
We researched the UK forum after this horrific experience and realized this an ongoing issue in the UK. Why wasn't this disclosed to us? I'm so upset for spending the money on a car that has been sitting in the service department and they rented me a car that is not comparable at all. I'm still paying on this car and put a huge down payment on this car. Very disappointed. I have owned at least 8 Range Rovers with my family and I'm so disappointed with this experience. I have definitely contacted RR Corporate.
Reviewed Nov. 15, 2017
Words cannot describe my frustration with the service I have received from the various Land Rover dealerships here in DE and PA. Anything from not receiving a call back at all, selling me rims with chipped powder coating that they could not remedy, shop foreman telling me that my car does not have keyless entry when it did (and he was not able to get it working), to waiting almost 3 hours in the service department with nothing done on my car only to learn that the staff was out to lunch for most of that time... The list goes on and on. *By far the most unprofessional & disorganized bunch of meatheads I have ever met -- consistently bad experience between the below dealerships: Wilmington, DE, Willow Grove, PA, West Chester, PA.
I'm left to believe that this is just business as usual for Land Rover, which only reinforces the thought that I should have never left Mercedes and BMW (West Chester, PA). Those dealership service departments were PHENOMENAL!!! Going to ride out the remaining 1 year warranty then get back to a car that I know, can provide better service. I love my car, just hate the service I've received to date. Good luck consumers.
Reviewed Nov. 6, 2017
I ordered a new 2017 Range Rover Sport. I waited over four months to have what I thought was the car of my dreams to be built. The day after I took delivery, I was back at the dealership because the navigation didn’t work. My car has been into the service department 7 times. Initially, the car would alarm when getting into it, saying the car was not put in Park. I took pictures to show the car was in park each time, but would sound off when I would get back into the vehicle. This was ultimately resolved with what they said was a software update. I have an iPhone 7 that works all the time, including with my 2008 BMW. The phone does not consistently connect to the Bluetooth. A call will go out or come in, but neither person can hear the person on the other end of the line. The navigation does not connect.
My last time in, I was told it might be my phone. There was nothing they could do. Software was up to date. This was after the entire Infosystem has been replace for the phone not working, the media not working, the navigation not working, and the entire screen going black for no reason at all. After contacting Apple, they confirmed my phone is not the issue. After countless trips to the service department without resolution, I requested Land Rover buy back the car. Even though they have at least 6 service records, they replied they have looked into it, and my car does not qualify, without a real explanation. I have now submitted my complaint to the BBB. I cannot imagine a luxury 2017 vehicle is not compatible with a phone that’s a year or so old. It works perfectly fine in every other circumstance, including the Bluetooth in other vehicles.
Reviewed Oct. 28, 2017
I am contacting you as I am at my wit's end and are asking for your help as a last resort. I hope by approaching the press with my story, it will highlight the issues of safety, quality and customer service which my elderly Father has faced from Jaguar Land Rover. Before I begin to list the problems, of which there are many, I wish to highlight that through research this is not an isolated incident and the vehicle is, I believe a major health and safety hazard. I also wish to point out he is in no way looking for any recompense from them, he knows better than to think he could. I purely wish to highlight their inadequacies so hopefully other people don’t suffer as he has. I will now list chronologically all the issues he has suffered.
After 8000 miles the trouble began. Whilst in Solihull the car came to a halt on a main road with no warning. The police came as we were causing an obstruction and he had to pay to have the vehicle towed home and for taxis for his son and daughter to get home who were in the car at the time. Costing nearly £180. An Engineer took the car to a Land Rover dealership in Erdington. Diagnosis, the gear box had gone. It took 9 weeks after the diagnosis for them to order the part and a further 3 weeks to fix it. He was given a courtesy car to use whilst it was being repaired. He specified he needed a tow bar to use for his holidays to take his caravan with him. They provided him a Toyota Hilux with a cab on the back like a building contractor would use. He refused the car as it was completely unsuitable for a family holiday. He then had to pay for train tickets to take his family to Devon.
A Lady from Head office said they would compensate him, however it never came to fruition and also the car he didn’t want was left sitting on his drive for 3 more weeks. A representative from Land Rover contacted my Father to inform him the they had supplied him with the wrong log book, for a cheaper model of car. He had to have his insurance amended which cost him £40. Whilst driving down the road the tailgate opened on its own and he had to perform an emergency stop. Next the gear box developed a leak and the tailgate began to rub against the bumper when closing. Which was damaging the bumper. Returned vehicle to garage and they told him “the tailgate hasn’t dropped, the bumper has lifted up”. Which was completely absurd. They had the car in 3 times to fix the tailgate unsuccessfully, still adamant it was a problem with the bumper not the tailgate.
He eventually took it independently to a Mercedes Garage who looked at it and saw the tailgate was 10mm lower than it should be. He returned it to Land Rover who then agreed it was the tailgate at fault. After agreeing the tailgate and bumper needed replacing because they were damaged and faulty they took the vehicle back in. They had the car for another 4 weeks to replace the 2 items. When he went to collect it upon completion of the work., he noticed something didn’t look correct. After some heated discussion with their engineers, they conceded they had forgotten to put the bolts in the apron below the bumper which was just resting on and not actually attached.
Finally got the car home and everything was allegedly fixed. At this stage the car had been in the garage for nearly 4 months. Then, the tailgate dropped again. He took it to a different dealership in Darlaston, who ‘fixed it’ and returned it but said they never had time to valet it but would send someone to valet it at his house. No one ever came, and on inspection it appeared the boot and bonnet had never even been opened. Again he took it back to Erdington for them to fix, again they said they had but the problem persisted. Another complaint he had was the rangefinder being wildly inaccurate. When he explained that it needed calibrating, their response was “well can’t you just do without it.” While taking the car through an automatic car wash one of the panels on the door fell off. They are only held on by press studs and can actually just pulled off.
Car was now leaking oil heavily and needed to go back in again. He was told to drive it to the garage but refused as the engine was completely dry of oil. So they had to send the RAC to take the vehicle to the garage as engine would have seized. He refused to send the car back to the Erdington dealership as he didn’t trust them to fix the car. The car, now at Solihull, now needed the tailgate fixing again, the headlining in the interior had come down and needed reattaching and the gasket on the gear box had gone and needed replacing. All in approx. 2 weeks to get parts and fix they said. He received a phone call at 7 pm on the night from an unknown number in High Wycombe who told him they were a private firm who were going to give him a courtesy car, but they wanted bank details and card details and to withhold a security deposit of £500 for the vehicle.
When he refused to hand over his bank details to someone he doesn’t know they hung up and he was never offered another courtesy car even though the vehicle had warranty on it still. Didn’t get the car back for over a month, during which time he had no courtesy car and had to rely on taxis and public transport. During one of the many repairs done to the tailgate, one of their engineers didn’t attach the terminals to the secondary battery properly, causing them to arc and melt the terminal. This was very dangerous and again, needed replacing. The oil leak has damaged his drive and his daughters. Was forced to have them professionally cleaned. When he complained they said he would be compensated for it, but the best they offered him was a free service, although he had already paid for services for the first 5 years.
He has had several customer services people from Land Rover, but can never get hold of them again and they just pass the buck on to the next one. One of them who was supposed to be his point of contact didn’t even know which dealership his car was at being repaired. Genuinely the worst customer service you could imagine from what is regarded as one of the most prestigious car companies in the country. He paid for the Car upfront at a price of nearly £51000, in 2014, and it has spent nearly 7 months in the garage. It’s still only done 20000 miles. He was left without a courtesy car for 7 weeks, with nothing but empty promises of compensation, other than an extra years warranty. He is now ultimately too scared to drive the car a long distance, but feels it irresponsible to sell it to someone else as it could cause them harm.
Reviewed Oct. 12, 2017
Never had such a money pit for a car. Avoid like the plague. Lots of ownership experience with high end/luxury cars--Volvo, Lexus, Cadillac Escalade, Mercedes. Less than two years ago we bought our first Land Rover LR4, brand new. Tires lasted 12,000 miles, brakes and rotors failed at 22,000 miles (today). On top of that, put close to $3,000 into it for regular maintenance checks. In less than two years. Outrageous.
Reviewed Oct. 12, 2017
I purchased a 2017 Range Rover Evoque Convertible in February 2017. If I knew then, what I know now, I would HAVE NEVER purchased the Range Rover Evoque Convertible. Here are the very few good things: Smooth Ride, SUV Convertible. Here is a list of the bad things with this car: Car not starting and stalling out: About 2 months ago this car started stopping mid drive. It does not happen every day, but when it does it is very scary.
GPS and Radio Do not Work all of the time: About a month ago the GPS and Stereo screen blanks out at start up of the car. Happens about 3 times a week, not every time. Meridian Stereo is Awful: The speakers that they use in this car are very poor quality. I keep the bass and subwoofer at -1 and only turn it up 1/2 way and the 2 back speakers have blown out completely. So bad I only listen to talk radio now (when the radio turns on and the screen is not frozen).
Poor service at all dealers - There are 2 Range Rover/Land Rover dealers in my area. Both of which only have appointments 2 to 3 weeks out. Even after speaking with the service managers they do not have any appointments or loaners for me to use to diagnose and fix these issues for at least 2 to 3 weeks. I suspect that Range Rovers have so many issues that they just do not have the staff to support the demand.
Other observations - Car inside uses very cheap plastic in the console and areas in the dashboard, for $55,000 car the interior should be top quality. SUV Convertible: This car is so rare that many people talk to you about it (mostly curiosity and many bad things, like why do you need this car, etc.) I learned to ignore all of this unwanted attention.
That said, now I am paying a hefty monthly car payment for this 2017 Range Rover Evoque Convertible that has major issues and no resolution in sight. My advice is DO NOT buy a Range Rover and certainly do not buy the Evoque Range Rover convertible if you want a reliable, luxury and convertible that people will bother you about every day.
Reviewed Oct. 4, 2017
The brakes wear warning came on at 27100 km. I drive mostly highway and I am very light on the brakes, so when I saw the warning I ignored and thought it is false alarm. A week later, light disappeared. Drove for another week, warning brake light came on again. Kept driving, but the light stayed on. By that time I had 28000 km, so I decided to take it to my local garage and let him check the brakes.
I was told that the rear brake pads are completely gone and rotors were rusted, so I asked if this is normal and mechanic answer was NO WAY. He explained that the front brakes do most of the work and to have rear brakes completely worn out is extremely unusual. He went on to say that they must have been faulty brakes. I called the dealer which is Thornhill Land Rover and talked to the service manager Sandro who told me that this is normal and depends on my style of driving, in other words SOL.
I called Land Rover Canada after spending 20 min on the phone with some dim light lady. She decided after consulting with someone else that it is wear and there is nothing they can do for me. So I am sorry to say that after driving BMW for 15 years switching to Land Rover Discovery 2016 was the biggest mistake. My previous BMW all of them I drove to 65000 km and never replaced or seen brake lights come on. For all of you who are thinking or considering buying this car save your money and headache and stay away. It's a lemon and neither the company nor the dealers care.
Reviewed Aug. 10, 2017
With our 4th Range Rover, a 2017 Range Rover Sport, the front spoiler literally blew off the front of our car on a trip. The car having less than 4,000 miles. Contacted the Range Rover Consumer help line, was advised I needed to get an "estimate" for repairs, and then Range Rover would then decide whether or not they would pay for repairs. I could see where this was headed, and contacted Corporate offices for assistance from a higher level. So far, I have left 2 messages; have not been given the courtesy of a return call from Land Rover North America Corporate. After spending nearly $100,000 for this car, if this is Range Rover and Range Rover Corporate's attitude, my advice is to stay away.
Reviewed Aug. 1, 2017
Range Rover roadside assistance is the worst ever experience I ever had in my life. They were not able to send me tow truck. For four days supervisor don't even pick up the phone or return my calls. I've been driving Range Rover last five years. Enough is enough.
Reviewed June 14, 2017
My car's headlights is broken and I was trying to get an appointment to get fix. I was told that they're busy and a service supervisor will call. I waited all weekend but never got a call from them. I called again but told me that the earliest appt they can give me is July 3 which is about 3 weeks. I explained it to them that I need it so badly because this is my only way to get to work but Jenny said that she can't do anything earlier than July 3. For just a headlight, I need to wait 3 weeks!!!
My car is a lease and I don't want anyone to just fix it and will end up messed up. And besides, when they we're doing the sales talk to convince me to get a car from them, the sales rep advise me that for any problem it's better to bring it to them, that they have the best service. Freaking BIG LIE!!! Land Rover has the WORST SERVICE EVER. I use to have a BMW and this is the BIGGEST MISTAKE EVER to switch to Land Rover. I pay my lease on time and I don't deserve this kind of service. My safety is compromised and because of all this disappointments and frustration I ended up having the headache and triggered my hypertension. THIS IS REALLY NOT FAIR!!! So whoever reads this review, you better think million times before you get a car from Land Rover!
Reviewed May 27, 2017
Worst car EVER!!! Buyer be warned. My car has less than 20k miles on it and I've had more recalls on it than I can count. It's been in the shop constantly. Transmission has blown so many times - once in the middle of a 4 lane highway going 60 mph. Thank God there was a barrier next to me. Electrical issues. You name it. I had an extremely rude employee that I sent a complaint about to the company. They didn't even have the decency to respond to my complaint. For a car I spent over $50k I expect decent customer service.
I'm a physician and I've told every colleague I know to absolutely stay away from this terrible brand. I get asked many times how I like my Evoque 2015. I always emphatically tell people to "stay away it's a terrible, terrible car made by a terrible company and you can get something way better for the same price (or less). And you will feel like an actual valued customer." I can't stress how incredibly awful RR is with customer service, quality of product, and overall attitude towards their customers. DO NOT BUY OR LEASE THESE CARS! You WILL regret it.
Reviewed April 24, 2017
I have a new 2016 Range Rover Sport. A small rock cracked the headlamp and allowed water to penetrate the headlight. I was told the cost to repair this was over $2,000! Land Rover says the entire assembly has to be replaced because of a crack. Land Rover controls the entire market for this part and it is impossible to find outside of their company. Seems like piss poor engineering and grand larceny to ask that kind of money to replace a piece of plastic with LED lights inside. They should be embarrassed.
Reviewed April 24, 2017
I have been driving Land Rovers in my family since 2005 and exclusive owned 5 products so far right from LR3, LR4 and most recent Range Rover sport diesel 2016s. Purchased my first Range Rover sport in May of 2016. The car spent more time in the dealership due to transmission issues and leaks on an ongoing basis. I traded the car for another Range Rover Sport TD6. After about 1000 miles transmission fluid started leaking and could smell smoke in the cabin. Minor leaks but continuous. Dealer took the car in twice to change out various seals. However leaks continued. Car has been at dealership for over a month. Dealer lowered the entire transmission and determined that the transmission fluid leaked through the material of the transmission housing. The material is porous and allows transmission oil through its walls. So dealer order a new transmission for a car now at about 2000 miles.
There is major issue with the material of construction of the transmission and is quite unsafe in my opinion. I have asked for a full compensation through dealership and Jaguar Land Rover North America. The response so far has been very slow both from JLR North America and the dealer tells me that such things take time to resolve. Meanwhile I continue paying for the car. My main concern with the car is its reliability and safety. I am still waiting to hear dealer and JLR North America. I will update post as issue gets resolved. Meantime any advice highly appreciated.
Reviewed April 18, 2017
The Range Rover Sport is by far the most unreliable vehicle I have ever owned. What a disappointment for a luxury SUV. The car always has issues, stays in the shop and is constantly in need of some type of service. The smallest things will require you to go to the dealer to be addressed. When any warning light comes on, prepare yourself for a trip to the dealer with your credit card ready. And this is way too often.
For example, I've had my tire pressure light come on, which is an appreciated notification, but after filling the tires with air the warning light wouldn't go off. Who needs a trip to the dealer for putting air in the tires? No thank you! It's an awesome looking vehicle but the maintenance is a part-time job and expensive. This car is like dating a young supermodel. It's great when it's new and quite beautiful to look at, but it needs a lot of work under the hood and it is gonna cost you! You will get to know your repairman quite well if you purchase this vehicle. A truly disappointing experience.
Reviewed March 23, 2017
Land Rover offers the Discovery, which is the model I finally decided on. There is also the Range Rover and the LR4. I love this brand because it is very sleek and resourceful. I love the new design - one of the things that caught my attention and had me look into this brand. This vehicle is very comfortable and make you feel proud to be an owner. It was just what I needed. The storage compartment is very accommodating, to say the least. This brand have great control both on and off the roads. It handles very well on wet roads. It is very versatile with exceptional technology. The technology inside is excellent - simply a dream.
Reviewed March 22, 2017
Land Rover offers comfy models that ride good and get you where you're going safely and comfortably. It has really sharp nice lines and groovy interior. It's pretty and has some nice stuff. It's also high tech and has lots to like about it.
Reviewed March 19, 2017
The variety of models is great. Land Rover let's you choose the car that right for you that fix your spending budget they have on the most perfect update models of the car. The features and appearance are one of the best things about a car, and the fact that you can get the possibility to design your own car is amazing and it seems pretty cool being able to upgrade your vehicle/car. It has space for the whole family but it would really depend how big the family is. It can fit in any normal family at 4-5 but not really a family of 8-9.
Reviewed March 17, 2017
The 2014 Evoque Range Rover is an accident waiting to happen. Recalls to updates to not understand how this car is supposed to run. For an higher end car it does not hold true to quality. Car has 76,000 miles and told its needs a new transmission for $24,000 which is the value of the car. Car stalls when on highway, car stalls when out in gear. Higher quality parts do not last longer than any other car. Problem after problem. Worst car I have ever owned from day one. You don't know if it's the eco turning car off or if it's stalling.
Reviewed March 17, 2017
It is a very unique vehicle. Runs smooth and has great electronics inside as well. Very keen to high speed and great performance. It has blue and black covering on it, has rugged tires, dim lights and great gauges. It has very sturdy, safety tested body as well. It has a great design of smooth texture interior, and has silk on the roof top and dim windows. I added hydraulics and blue lights to make it look cool and added cherry color to the top of the hood to give it my own unique design. It holds up to 6 people comfortable with ample leg room and great arm stretch, and it has a place to put ear plugs so passengers can listen to music. I would tell my friends and family about this vehicle because it gives off a great look and nice ride.
Reviewed March 16, 2017
The variety of the car is straightforward. It is good at travel on the land and road. It's a family car that is easy to drive and have a four load that can hold four people for great outings and road adventure. Great for trip where you want to get away and enough room to hold your stuff. This car has it all. It comes in a lot of different colours that and four gear steering, a leather seat that hold against the weather that nature bring plus a GPS that tell you where you need to be. It has a radio of the high variety.
Reviewed March 15, 2017
Between Range and Land Rovers, there's a ton of options. There's the Sport, Discover, and Evoque which are all different prices. They are very nice and easily customizable. You can customize almost anything. A popular route is the blacked out Range Rover, which looks very sleek. You can also choose from the basics - just color of leather and outside. The car is beautiful inside and beautiful outside! I love the look and feel of the cars. Great colors for leather and outside. It has very distinct look and you can tell they are Rovers. A lot of the cars have a 7 person capacity, but the back seats can be small and crammed. The front seats are full and luxurious, though, and could comfortably seat two petite people (not while driving though!). It's overall a great car and would recommend it.
Reviewed March 12, 2017
Land Rover offered me a coupe and a minivan. I was happier with the minivan as me and my family needed something nice to start the new year due to our old car breaking down. My wife and I love the appearance. I love the new doors, tints, motor engine, exhaust speed. Everything about this car screams bad. I also love the amount of space this vehicle offers. It is ridiculous but needed as I have a large family. It is a very useful car and will stay in our family lineage for a long time. We will continue to buy from the vehicle manufacturer also so that's very nice. I will probably buy one for my cousin on his birthday.
Reviewed March 9, 2017
I was very satisfied with my purchase. I also loved the salesman who sold me the car. I had it customized to my specifics and was very happy about it. I would not add any specific details as is looks great. I'm very happy with the look of the car. The size of the car is very huge and very comfortable. I would definitely recommend this car to others because of the size of the car. I really do love and enjoy it very much.
Reviewed March 3, 2017
I have had my vehicle for about a year and have only been able to drive it a little over 8 months due to the incompetent services rendered. Today (Mar 2nd 2017) I received my vehicle after 2 1/2 months (Dec 16 2016) of it being in the shop for the third time and it was delivered with a broken windshield window. The service manager was notified and informed the tow truck driver to still drop off the vehicle; not to mention the RANGE ROVER road assistance crashing the vehicle into my garage on one of these three occasions.
Dealings with the RANGE ROVER BRAND has given me a negative image of them and how they treat their customers. Nothing has been resolved after over a year with dealing with RANGE ROVER Customer Service and RANGE ROVER USA and now they have forced me to look into the Lemon Act for my State. BUYERS BEWARE!!!
Reviewed Feb. 26, 2017
2012 Range Rover Supercharge - SO disappointed! Went without a car for well over a year, searched and found this one at a local high lined dealer in Atlanta, Georgia. 2 months after purchase major suspension problems, had fixed, month later more problems with wiring/electrical. Now 10 months later, MAJOR issues. Crankshaft/timing chain plastic parts. Can you even imagine why a car that cost over 100k would have plastic parts, let alone this many problems and repairs needed?
I would NEVER recommend this brand of car to anyone every again, doesn't matter how much the price is, it is NOT made to last nor drive forever unless you have at least $5000 a year over the cost of payment and insurance to keep this car in driving condition and safety for your family. Sad to see a company NOT care nor want to make these problems right. I guess it will take many hurt/even killed possible or drag out in court for lawsuits for this to ever be done or fixed. Disappointed is not even the words to describe this company and its products!!!
Reviewed Feb. 24, 2017
My $75k car broken down after 2 days of ownership. This is my 3rd day of ownership for this brand new 2017 Range Rover Sport car and I have already experienced a multitude of problems. I left the dealership with a full tank, but today the car said my tank was empty even though I only drove 160 miles according to odometer. I called the dealer and was asked to drive to dealership for a checkup. My dealer (Encino CA) is 26 miles away, so I decided to drive to Pasadena Land Rover (1 mile away) for a quick checkup. Then, out of nowhere, my car stalled 4 times in the middle of road on the way to the dealership. I almost got into accident because the car stalled while I was turning in an intersection!
Once again, my Range Rover stalled at dealer’s parking spot which happened to be at an incline. The car (switched to?) neutral and I began to slide backwards. Although I was screaming for help because I was losing control my car, the service guy took his sweet time. He nonchalantly told me to keep pressing on the break. However, because of how heavy the car is and I was stationed at an incline it took a considerable amount of strength to press the break in order to make sure the car stayed still. My foot was holding the break for five minutes before the dealer finally approached me. I almost lost my strength to hold on break because my foot was shaking from the amount of force I was using to push the break. I almost attempted to press the panic button.
Instead of driving a brand new car, I felt that I was driving some 50-year-old car. Even with its advanced safety features, the system still failed me and I could have gotten into a fatal accident. No one should have to deal with these issues, especially if the car is brand new and you have only driven for a couple of days. Overall, the Range Rover Sport 2017 is an unreliable car and Land Rover has bad service. Don’t buy this car or any cars from this company.
Reviewed Feb. 23, 2017
The model I have is a great midsized car, one I have wanted for a while. It has all the luxury items I need. It has a sunroof, nice speakers, aftermarket stereo and nice radio sound. Electric windows, air conditioning, gas efficient usage, backup camera, everything. It can seat 5 passengers and has enough room in the back for everything. All passengers are comfortable in it and there's plenty of room. I really like the look. It is black and the interior is tan. It has tinted windows and the chrome package. It has a lot of upgrades I can do and there's so many options still left but I like it how it is.
Reviewed Feb. 23, 2017
The Land Rover is very good and has great large suspensions. It is a very comfortable vehicle to travel with family and friends. It is luxury and with a lot of speed. I love it. It is very nice.
Reviewed Feb. 22, 2017
Is this a record under 600 miles in a brand new vehicle and it's on a tow truck? Yes if you are thinking of buying a new Range Rover you will get to know all the tow truck drivers in the area pretty quick. Complete electronic shut down of braking and traction system, no power steering and no word from LR what is wrong yet.
Reviewed Feb. 22, 2017
The best brands that the car dealership has. They have different models in color and the colors are different from any other brand. It is good for the car. The appearance is good enough to show off to friends and family. The upgrade of this car is better if you only like to pay more for the car and it has better quality in the car. The brand has enough room for a whole family and for friends too.
Reviewed Feb. 21, 2017
There were 3 cars I was really looking for - don't think I had any guesswork in the selection process. I was able to break in the leather seats for a small amount of time, then we got a hot silver one with the sports package plus lots of room.
Reviewed Feb. 21, 2017
It's a very nice looking vehicle and I love the features it has on it. I wouldn't ask for many extras. Also, it's roomy. I really enjoy how comfortable it is and how it rides. Don't have to worry about it being all crammed and can have a great relaxing one. It has all kinds of options and was upgraded to the most and I would love to buy another if I needed one. I really love mine and wouldn't buy any other kind. A very good ride as it is and I would tell everyone to try it and tell them it's one of the best out there.
Reviewed Feb. 20, 2017
Land Rover was awesome. I loved the choices that they had for the public to choose from but I fell in love and picked the white truck that I purchased and even after I picked my truck there were still a ton of other colors and options that I wanted. If I had enough money to afford a second one I would have bought a second. I would pick a white one with peanut butter interior because the last one that I bought had a white exterior and black interior which wasn't really my favorite option for the truck.
Reviewed Feb. 20, 2017
Its variety isn't awesome but it has a lot of very tough and very nice SUV's and pickup style vehicles. They may not be awesomely fuel efficient but they are reliable. It hold a lot of people, seven person capacity. Beautiful design and some of the finest interiors I've ever seen. Baseball leather and things like heated and cooled seat. Also side seating on some model amazing brand. It very customizable and can be made to suit your needs. It really is usable for anything without a single upgrade though.
Reviewed Feb. 19, 2017
Land Rover has a great variety of models and color that will suit your needs and my color is blue. It has four door, radio that is great for all ages CD compact, child proof locks in case you have children, tinted windows, power doors and locks. Also, upgrades longer warranty, four wheel drive included, special wheels, darker carpets that I wanted, goes along with the color of seats and vinyl color that I wanted. Drives like a dream and is comfortable for all family sizes. Great for children or car pool and is very roomy for many people and there is plenty room in the very back of vehicle to put your luggage and pets car carrier so that your pets can go with you on vacations or where you like to go. Great for long drives. I love it. It drives wonderful and is just what I need.
Reviewed Feb. 18, 2017
Land Rover is a very diverse brand of vehicles that I've decided to never stray to different brand. The economics of their compacts for my kids to the SUV for my work, and the luxurious sedan for travel, and the sporty look as well for around town. I always felt they were rather boxy looking but over the past 10 years they have really caught up to and surpassed the other brands out there. My family and I, and friends on our street have no problem piling into our SUV for gameday. All in all, great except for repairs.
Reviewed Feb. 18, 2017
The car offers DVD, good size video screens, the power is magnificent, for towing anything is the best. It is high-performance and the HSE. It has InControl smartphone app integration and it offers Driver Assistance package, includes a lane-departure warning system and 360-degree parking sensors. It also include standard satellite and HD radio across the lineup. You have to drive it to experience. There is enough room for both the passengers and the luggage you carry. It is suitable for the family, small to large, sitting area gives enough leg room for the tallest, and seat's recliner position's good.
Mine is the old shape but does not differ from the newer shapes, as the most features are the same, the electronics, the in-car entertainment is the best, and space for luggage. I could upgrade certain features in the car like your motor plan, and the main onboard computer. When you buy it new, you can select own color, size wheels and much more.
Reviewed Feb. 17, 2017
Appearance is nice, leather seats is a plus and is offered in a variety of models. Blue colors are the best or black can be sharp too. Many amenities, safe for families, durable, easy to work on, has great tow packages, many different varieties to choose from. Fairly inexpensive for what you get in a vehicle, fun in the snow, great in all weather, great all around vehicle. All upgrades are available and personalized to fit a persons style and lifestyle as well. Safety upgrades are a must and nice for all families. Although all in all I enjoyed this vehicle, there is not much room in it. Made taking long road trips very uncomfortable for a family of four. Feel like the vehicle is meant and made for smaller than normal people.
Reviewed Feb. 16, 2017
Land Rover offers great vehicles, which are very economic on gas and great for road trips. It's easy to fix and take care of. It's a very nice and sophisticated type of vehicle. The interior is very nice, mirrors work well, electronic locks, and spacious room to put things to go on a travel. It has enough room to fit a family of 6 and room in the back to put bags and luggage for vacation and has plenty of room to be comfortable for long trips. Every few years newer models have been produced and the options have become more updated.
Reviewed Feb. 16, 2017
The Land Rover offers exciting features and also has tons of room. It has plenty of leg room for a passenger, and the seats in the back can be adjusted for large items and if need be can easily seat 6-8 people in the back. Plus has great handling and gets up to speed rather quickly. Standard features includes the basics like a/c cruise control, all power, GPS, dvd player. Also, having big tires, and all wheel drive to help doing some off roading.
Reviewed Feb. 15, 2017
They started talking about new brakes before I picked up my 2016 Range Rover HSE w TD6 from the first service at 16,000 miles. For RR brakes are a large expense and as you'd imagine they don't recommend changing the pads alone but, rather, pads and rotors always. Sure. The RR is a heavy vehicle. Others such as Ford and others design heavy commercial trucks with reliable braking systems that do not require this type of maintenance.
For me, I consider the mention of brake replacement when current brakes measure plenty of life left to be nothing short of the dealer set-up priming you for a big expense down the road. Same thing happened on my previous Sport. Then I carried to a reliable repair shop who replaced rotors and pads for $880 compared to the then-$2200 quoted by RR dealer. So in the end owner sat is heavily influenced by the dealer and their ethics and response to issues. Read other reviews. The vehicles are solid, beautiful, functional and smart. Some of the dealers aren't. Beware. Choose your dealership wisely.
Reviewed Feb. 15, 2017
Land Rover will help all of your daily needs and more. Trust me on this. I'm a proud owner of a Land Rover and so is my best friend. It has the best features like the heated seats. I'm very happy with the car.
Reviewed Feb. 15, 2017
Love this brand. There is such variety from cars, trucks, to SUV. They have every available upgrade you could also want and are happy to help you add and figure out what it is you want exactly. This is my favorite part - adding the things I knew my family would need. I love that you can add what you want to the car without a hassle like heated seats or a Bluetooth stereo. The built in tv in the headrest for my kids is perfect. Love how sleek and clean the look of this brand is. There's always enough room for the kids as well as the groceries. There's also plenty of room for the drivers and passengers instead of being cramped. And they have amazing customer service that is always happy to help when there's a problem or question.
Reviewed Feb. 14, 2017
Many different types that will suit everyone's needs. Very versatile. Customizable which is great perfect fits for everyone. I love how it looks like a nice classic car, without being too overly ostentatious. Suitable for everyday life. You can basically build your own car which I find the most satisfying. I find that this is the most comfortable car I have gotten since it's built just for me. This vehicle is very spacious, but not overly big. Holds all my family very well and we even have space left to spare. The trunk is of a decent size as well which I love. Best car I have ever owned.
Reviewed Feb. 14, 2017
Land Rover has a lot of different selection of cars on their car lot. I think I made a good decision based on the price and the selection that they currently had on hand. They have the most up to date cars on the market. They don't have any junk and they can only sell the best since they do ask for a lot of money as a down payment. They let you upgrade your car just as long as you have the money to do it. You can customize your car too for your style. I like the way it makes me feel. You can fit all that you need to fit. There is a lot of passengers' room as well as trunk space. You can carry all your luggage and extras you may need to bring with you.
Reviewed Feb. 14, 2017
I have a Land Rover 2015 LR2 which I'm happy with all of its features though I want to upgrade to the 2016 LR4 because I travel through mountains a lot for business. Its standard features are 4 doors 4 wheel drive, built in GPS, full stereo with CD player and hook up ports for phones and USB, heated front and rear seats and trailer hitch hookup. Really great for winter drive. You have a personalized key entry with key or thumbprint. You can program radio with a subscription to satellite radio. Rear tire hookup on back of vehicle. Plate covers included. I have a large family so this fits everyone including our dog. Me, my wife, three kids and the dog so six of us are comfortable though you could still fit one more person.
Reviewed Feb. 13, 2017
Land Rover Sport is a big vehicle but the MPG is lacking. This car can literally fit 8 people and room is not a problem. Lots of features. Rugged. Built to last. It comes with all the latest technology. Comes with bluetooth and cruise control. It has all the gadgets you need including GPS to get around. Also, I got bigger rims and all-season and weather tires because I live in a snow area of the United States.
Reviewed Feb. 12, 2017
The car is amazing! It's very standard but I haven't really had any problems with it so far. It helps me get to the places I need to go without a hassle. My mom loves it! The color has a nice feel to it. I would recommend others to try it out and see if they like it because it's a very good car and I don't see many people with it. It's very spacious and when I need to I can store things in it. I can have up to 5 people in the car. It's a very reliable car. I have had to put new tires on it just to keep it fresh. Overall I haven't had too many upgrades but I would like to change the color up just a bit.
Reviewed Feb. 12, 2017
Land Rover has a variety of styles to meet everyone's needs. They bring a more rugged 4x4 type feel to a stylish innovative vehicle and you no longer have to sacrifice style to drive a 4x4. Excellent stereo systems come standard and the air shocks that were on the car provide a awesome ride. There's a leather interior, and plenty of plug-in ports for phones etc. And the sun roof/moon roof is great. There are plenty of options for everyone from the businessman/businesswoman to the avid 4x4 enthusiast. There are also options from stereo to heated seats. I have twins and a 9-year-old so I had to have plenty of room! This was the best vehicle! Can handle the double stroller and all the football/baseball equipment from my oldest.
Reviewed Feb. 11, 2017
Land Rover makes a variety of models, Range Rover included but pricier. There is an LR2, an LR4, different sports varieties which depends on the style you like and your personal aesthetic towards vehicles. Land Rovers were first described to me to be an all-terrain vehicle that can handle a variety of weather conditions. Some have a roll feature on top in case the vehicle were to roll, most are more square in appearance and have the inside of a sporty luxury vehicle. Land Rovers and Range Rovers both have upgrade features that many other car brands have as well and most vehicles have the ability for seat options greater than 5 people which is great for large families or people needing the extra space for traveling, off roading, camping, etc. Loved the Land Rover but expensive to maintain.
Reviewed Feb. 11, 2017
SUV which you need where I live security system and easy to drive. They are reliable and drives smoothly on all types of road. Can go off roading with it. They have great features like warming seats, window defrosting, heated mirrors, anti-lock breaks, four wheel drive, traction, and great tread on tires. You can get any color they have available, satellite radio, mud flaps, running boards, inside carpeting, color of seats. Has three rows of seating so you can take the whole family out on the trip. If you are going on a long trip so comfort is not going to be a problem for anyone.
Reviewed Feb. 11, 2017
You can have your vehicle either upgraded or customized to your preference. You can have your vehicle with or without a dvd player installed in it or you can have it upgraded to 4 wheel drive. The Land Rover has a lot of space in it. Whether you use that space for traveling with the whole family, or just for taking things along, like on a vacation or a camping trip. Whatever the case may be, you are guaranteed to have enough space for all of it.
Reviewed Feb. 10, 2017
The Land Rover truck has plenty of room inside with all the amenities like the obvious cruise control but this has parking, and gps. It's climate controlled and ready for the road. This luxury type vehicle is very expensive but well worth it. Can upgrade to get a specific color of seats and interior. You can also get a Land Rover personalized with your own tag. It's a smooth ride and can drive in mountains, snow, ice, sleet and hail. The appearance is sleek yet rugged. It can hold up to 10 people and possibly more if they are small. It has plenty of storage and cargo room, along with the top of the vehicle ready to carry your bikes and other travel necessities.
Reviewed Feb. 10, 2017
When I got my Land Rover Discovery, it was used and it wasn't exactly a good looking car but the features were top quality. It drove very smooth. Had a lot of leg room and I believe it would seat about 6 people, from front to back. Land Rover Cars are great cars. You really get a lot of car for the money. Very high quality product but The upkeep on it can be expensive. You don't account for it.
Reviewed Feb. 9, 2017
I have the range rover. It's a very quiet ride and feels as if you're floating when driving. It's also very roomy, you're children will love you. It has absolutely fantastic leg room, plenty of room for the pet to come along also. You can also have a romantic evening with your date on the shorelines. They also include top luxury models but do be preparing to spend at least 50,000. The vehicles are beautiful though and well thought out. They also pay attention to detail and you have many options to choose from. Wheels, interior leather, wood trim, many different exterior paint color options and many options for engine. I prefer a v8 engine. They will last a lifetime if you have regular maintenance done.
Reviewed Feb. 9, 2017
This brand has several models of brand. They have a wide selection of colors and options to customize your vehicle to your liking. The different types of Land Rovers have become more nice and sleek as the years have progressed. The interior is beautiful with all leather and the frame of the body makes it perfect for outdoor conditions and makes you proud to own one. Overall, I'd rate the appearance as excellent and unique. Way different than any other model of SUV. There is also so much space in these vehicles and it is wonderful. You never have to worry about hitting your head or being in the personal space of the person next to you. Plus, there are several ways you are able to customize these vehicles. Land Rover offers a variety of accessories for your vehicle and upgrading is easy to do.
Reviewed Feb. 8, 2017
Land Rover has cars different from other models. They are innovated and has quiet engine. They are very sharp, smooth and luxury more than other cars, with shiny interior, chrome rims, smooth carpet and smelled nice too. The salesman helped me pick a car that was right for me, followed up with me and communicated well. I was able to upgrade my ride to the standard I chose and I was able to choose key features. I chose the 6 cd changer, heated seats, keyless entry and of course the sunroof. However I wish it was a little big larger. I sometimes feel it's not as roomy as I would have liked and it could've been a little better. I would love this vehicle so much if it could sit 8 people.
Reviewed Feb. 8, 2017
Land Rover has excellent variety with great customer service before and after the sale... Had to call a few times with minor issues and they even once came to the house... Just wish the oil changes and maintenance was quicker... But overall it was wonderful. They offered more variety than most dealerships, a great service package and warranty, and easy options to finance. Also, they allowed me to personalized my Land Rover to fit my personality... I have 3 kids of my own and 4 step kids and needed a vehicle to seat us all if needed and this fit. Perfect... and would buy again.
Reviewed Feb. 8, 2017
My Jeep Cherokee has a nice appearance. It's black and I received several compliments about it. It has 4 wheel drive which has been handy when it snows. It seats 4 people comfortably but can hold 5 people. We took it on a road trip over the summer with 5 passengers and it has not given me any major problems. We spent 6 hours on the road and everyone was pretty comfortable. It is a good vehicle.
Reviewed Feb. 7, 2017
Land Rover is an amazing experience. If you are looking for a classy vehicle, professionally looking and always keeps you on edge and comfortably. The appearance is sexy and elegant all at the same time. Combination between professional and powerful. The smokey gray is to die for. The Land Rover has a lot of space with a full upgrade of electronic. Bluetooth capable, automatic seats, a lot of great things come from this car. It has a very nice space for 5 people with a lot of leg room. It's absolutely amazing for a road trip with the luggage and car space.
Reviewed Feb. 6, 2017
There's a lot of colors and styles to choose from. It's well built and has shiny paint, nice seats and dashboard. The setup of the whole vehicle is very stylish and comfortable. It has matching colors and easy to read. Also has bright lights in and out. The clock works and can be read easy. I love the radio, too. The windshield is perfect and clear, and powerful wipers. Also, the back up, brake and headlights are strong. There is enough leg room for all my long legged passengers. There is enough seat space to be comfortable, and can even carpool. You can customize it in anyway they have available. But I wouldn't change too much of the vehicle from its already amazing design. Simple and up to date is best. Moreover, safety is top in this vehicle.
Reviewed Feb. 6, 2017
I really enjoy SUVs and that's why I went to Land Rover in the first place. To get a nice, big reliable SUV. My SUV is the color black and it has a very sleek color. It is quite large but not too large that it is difficult to park. It is also very boxy but not in an ugly way. Overall I think the car looks great. The SUV can fit 8 people and still has room for bags, suitcases, grocery and JUST more leg room in general which makes it more comfortable for the passenger.
Reviewed Feb. 5, 2017
Land Rover's Range Rover is classy looking, fun to drive and a gorgeous vehicle. There are top of the line options available and comes in several colors. I prefer the white, such an eye catcher. I am thrilled with the looks of this vehicle. They are also available in standard and upgraded models. The upgrades are well worth the extra expenses to add to this vehicle. I love the options of heated seats and temperature controllers. This vehicle has lots of legroom and can seat numerous passengers very comfortably. I love the way you don't feel like you are sitting jumbled together. Also, manufacturer is easy to work with during the sale and maintenance process. It's well worth the money it costs to purchase. I would highly recommend this manufacturer and vehicle to anyone looking for this type of sub vehicle.
Reviewed Feb. 4, 2017
Land Rover has many cars and there are many models to pick from. They are all beautiful, glossy, sleek and shiny. They had black, silver and gold that were intensely amazing and gorgeous. They also have the best personalization options. We had a whole family in the car like 10 of us. It was so much fun bonding and being on the road. I even felt upgraded all the time I listened to Upgrade you by Beyonce in this car. Thank you Land rover. I would greatly recommend please take this car.
Reviewed Feb. 3, 2017
Omg omg omg... I'll be honest with everyone, they are nice looking cars but whatever you do... DON'T and I mean don't waste your money on a Range Rover. I bought one and took care of it like it was one of my child. These cars are horrible, the maintenance on them is non-stop. I mean these cars are garbage and the service fees are wow, I mean you can spend almost the cost of the car in two years of maintenance. My truck was worth almost 20,000 dollars and in the end I took it to the dealer and handed them the keys after it broke down and I swear to you I told them "this is my car abs, this is the keys to it and this is the title" and gave it to them and walked out.
As much as it hurted letting it go cause of the money I spend but in the end it was a relief, Range Rover is a piece of **. Excuse my language but please think twice before buying a Range Rover, the car will put you in big debt. Oh Lord I can tell you so much about my truck it will take me days explaining it, and I swear to you it's not just me. I have a family member and also a friend that are crying worse than me. Please please whatever you do... DON'T BUY A RANGE ROVER.
Reviewed Feb. 3, 2017
The car is a statement and is not only ready for all weather conditions and terrain. It's just as at home in the city streets as it is on a mountainside. It come in many different colors and finishes, leather and upgrades, care and maintenance packages. I wanted a specific wood grain and needed a sunroof, back carriage organizer, golf package, - specific white exterior. I got everything I was looking for. The truck comfortably seats 4, but 5 is its capacity. I don't have any children or carpooling, just me and my partner. So the size is perfect for furniture shopping.
Reviewed Feb. 3, 2017
Since I bought my Land Rover I have been happy. It's very durable and I'm glad I had no problem with anything breaking. That show me it's tough and can handle my everyday driving. I really like the inside of my car. The interior is amazing. It is very easy to clean and if I take it and have it done it doesn't cost much. I also like how many people my car holds. I can go on a family road trip and have everyone because how roomy my car is. It makes me so happy to have everyone on a vacation instead of taking separate cars. It's a great quality vehicle. I have seen some upgrades that I would like to do to personalize my vehicle. It would be fine to do, it's minor not to void my warranty.
Reviewed Feb. 2, 2017
I was looking for a car that was luxurious yet practical and Land Rover had everything that I was looking for. They had amazing variety of luxury cars that met different needs of successful people at great prices. They have cars for everyone. Their cars come with so many features you would expect to receive. I upgraded my car to fit my life and there were so many options. I chose the one that I felt was the most reasonable for my money and I am satisfied. In my Range Rover Sport, the passenger capacity is perfect. I do not have children, so I do not need as much space but they do have other models to accommodate that though.
Reviewed Feb. 2, 2017
Love them. And even all cars are test drives fun. I really liked the type of all terrain vehicle that this brand provided and hope again to buy another one sometime around the spring time test drives. The appearance is amazing. This car is very good for rough ground and mountains. There isn't so many upgrades on the Land Rover but it's still a really good car for anywhere. Have already recommended it to many people such as my friends and family. The gold version is very hard to clean and I really don't recommend it to anyone.
Reviewed Feb. 1, 2017
It's flat out amazing. The s and r series are awesome. They are of high quality and design. Also recommend the a series as they have back up rear cameras, automatic breaks and wifi. Outstanding. Every single detail is beyond perfect. The leather throws in luxurious class combined with state of the art tech. Also the paint finishes, tinted windows and turbo are grey. I got a wheel drive and traction emergency roadside assistance, first aid kit, concealed storage, gps tracking, beats audio system, and hyper LED headlamps. Also, most Rovers have a enough room for a small family of 5. It's roomy and comfortable for all to enjoy perfect for road trips and family outings.
Reviewed Feb. 1, 2017
Many Land Rovers can suit a lot of your needs from what I've seen. I personally had an older model. It was more of all-terrain vehicle than looks. It wasn't a typical Land Rover. My Land Rover had a top that came off which was cool because during the summer it was fun to drive around. It was also yellow, which made it stand out and show personality. My Rover actually had decent space. Two seats in the front and three at the back. Although, I had a lot of trunk space and the seats collapsed. The problem I had with it was it was very difficult to upgrade. The parts are all European parts, so it was expensive and also timely to fix.
Reviewed Jan. 31, 2017
It's very convenient for me. It has very safe features that I look for in a brand. Very trust worthy. I've been shopping this brand mostly all my life. It has never let me down. Air bands are countable. Seat belts are comfortable and so are the seats. Seat heater is wonderful because it snows a lot where I live. The back space is very useful. A lot of storage under the seats which is a big factor and helps a lot. Tvs so I can entertain my kids. It's easy to clean. Also, drives smoothly. It's able to fit up to 15 people which is a plus for my big family. I have kids with friends that sometimes I have to give them rides to school or to practice and it's perfect for space.
Reviewed Jan. 30, 2017
I loved the car, hated the payment. Not really that much variety to choose from. Other car manufacturer offer more choices. As far as that goes however, for a luxury car it's great. The appearance of my Land Rover was amazing. It was sleek and stylish design and loaded with standard features, cruise control, heat and air, CD player, heated leather seats. Also, personalized options were minimal and what was offered coated way too much so I had to compromise on the features I wanted or install after market which voided the warranty. Passenger capacity was also great you could fit 5 adults comfortably which is great for going on road trips with friends or taking your family on vacations.
Reviewed Jan. 29, 2017
It was amazing. It was so cool and had so much fun on this brand. It has a lot of rooms and capacity to be helpful to others. Nice and good looking brand as well. Also was satisfied by their services offered. It may be expensive but I like the way it is and yup it's worth a penny because it's so new and different from the rest of the brand I have had ever tried. I am so happy to have this kind of brand and be lucky to get to experience it.
Reviewed Jan. 28, 2017
The variety of cars I browsed was overwhelming. There was so much to choose from, and they each were very affordable and tailored to my needs. I had a hard time choosing which to get. The Land Rover that I ended up buying was a very beautiful car. It was sleek, shiny and not too big but was well equipped in the passenger capacity. It could easily fit six grown adults very comfortably and it was guaranteed a safe choice. Also, It's features were all wonderful. It included a gps, radio and state of the art car alarm. It had features implemented so that I was able to add some of my electronic devices which include my iPod and satellite radio.
Reviewed Jan. 27, 2017
They only offer three models. We went with the LR4 because it had the third row but I wish it had more options for the price. I love the third row. It seats my entire family comfortably. Some third rows feel like afterthoughts and the passengers are squished in but the LR4 avoids that nicely. I also love the four wheel drive options, the cooler in the center console, and the automatics wipers. But I wish they offered DVD screens in the backseat. Also, Land Rover doesn't offer as many upgrades and personalizations as other luxury car brands but what they do offer is top of the line. The leather seats are better than other car brand leather seats.
Reviewed Jan. 26, 2017
It's an absolutely excellent vehicle. These vehicles have something for everyone. It's sophisticated and classy for any city trips and has power and reliability for off road or inclement weather. It's a good looking vehicle that's built rugged but loaded with style. Part of the long standing tradition that makes this vehicle what it is. Dozens of upgrades are also available including different paint schemes and interior choices and different entertainment options. Passenger room is adequate plenty of seating available 4 up to 6 adults. Room is comfortable and plenty of interior upgrades that make long trips tolerable.
Reviewed Jan. 25, 2017
Amazing purchase, I loved it. I enjoy the fact that they have the matte black option. I love how high lifted most Land Rovers are and range rovers as well too. Land rovers can be easily customized into different colors and lifts and I recommend the leather interior as well if you decide to go with this brand. The brand Land Rover usually has at least seven rider optional to seat. I definitely recommend Land Rovers if you're looking for a lot of room and want to carry a lot of passengers, they are VERY reliable.
Reviewed Jan. 20, 2017
When driving Evoque and compress the gas, the car stops suddenly and dies. He was already out of service and replaced the fuel pump of the second tank. After 1000 km, the same problem, suddenly standing in the ride, life threatening. With the service is hard to do because they do not believe. Never again Rover ever and ever. Very awful service, poor support. This is NOT a premium brand car; this is a very bad car, for my opinion and experience.
Reviewed Jan. 17, 2017
Had excessive noise from engine since purchasing this from the dealer in 2014. Several adjustments made but timing chain never replaced. Chain slipped off and 7 cylinders are bent. Engine is a complete write-off. Wonder how much Land Rover will cover the cost. Should be a complete engine replacement given the documented history and regular oil changes. Love the power and finishes on the vehicle. Apparently the timing chain is a known issue according to mechanics that have worked on this model in the past.
Reviewed Jan. 14, 2017
I purchased a 2016 Range Rover and returned the Range Rover Sport about 10 times to have the navigation system repaired due the wrong directions that the system produced. I am a realtor and need use of the nav all day and all week. I have to use my iPhone for directions and when customers are call me all day, I can't see my nav on my phone. The salesman told me that the navigation and equipment was the best you can get and after paying $88,000 for the Range Rover Sport I found that friends of mine who purchased $25,000 cars had navigation systems that put mine to shame!
The dealer and the CORPORATE office didn't care. A matter of fact, the unit was so bad that they change the system completely in the 2017 due to the many problems but they wouldn't admit it or make me happy by putting a 2017 unit in its place. Also the cost to maintain the automobile is extremely expensive. Don't think about buying a Range Rover before you read the 1000's of complaints.
Reviewed Jan. 6, 2017
I'm extremely disappointed of owning a Range Rover. I have been having the same issues since 10/2016 and Land Rover doesn't want to do anything to help me. This vehicle is faulty and I'm very concern with my life. The car turns off in the middle of the highway multiple times. Your customer service over the phone is the worst! They don't care of my issues. They don't empathize with my concerns. Nicole ** is the WORST agent that you have working for your company. She has been very nasty to me. I regretted buying this vehicle. It is not WORTHY paying so much money for a vehicle that can't even function properly. The dealership in Orlando FL, and Gwinnett GA have basically wiped their hands with my car issues, and they can't do anything for me. The Gwinnett dealership says that because I didn't buy my vehicle there, they can't help me with re-purchasing it back.
The last time my vehicle was in for service, it lasted two weeks. The day I picked up, it gave me the same problems. The service manager took my car to his house and drove over 80 miles, and didn't even put gas on my car. They gave me the car empty. The loaner vehicle they give you are not even good. They have the same faulty electrical issues. It is very inconvenience to drive a high end vehicle to drive a plain vehicle for two weeks. My service experience with Land Rover is the WORST! You guys don't CARE of your customers. When I try calling your customer support they don't want to allow you to speak with a supervisor. It is ridiculous how you spend so much money for a vehicle, and you get a much better service at a lower brand dealership. I have owned so many brands and I have never experienced anything like I have with Land Rover.
This could be a very expensive vehicle brand, but your quality sucks. You do not support your customers. You don't care of maintaining people happy. I'm going to go to social media, news, google reviews, and everywhere I can go to express my concerns with my life being in danger because I'm driving a faulty vehicle. I'm paying so much money for something I can't even drive. Last month in December, I only had the car less than two weeks, when I had to make my entire monthly payment. I wrote to the president of the company and I haven't gotten a response. My car has died on the highway. Right now I'm more concern with my life than anything else.
Reviewed Jan. 5, 2017
If you're looking to buy a Range Rover please run. 1 month out of warranty, engine totally done, Land Rover and Jaguar totally looked the other way. Offered no assistance and stuck me with the bill. Totally unprofessional. Took 42 days to get back with me. And when they did the once a year oil change that was required they said "was not enough for the $120,000 truck."
Reviewed Jan. 4, 2017
This is not in my character to post negative comments online about something that I like (I absolutely love my 2013 Range Rover Evoque) but I was advised by a manager at a retailer that this was probably my best bet to get some sort of explanation for the recent sub-par treatment I have been experiencing from Land Rover, in particular the Huntington, NY location.
On 12/15, my fiancé and I were driving when a message on the dashboard flashed and said that the front left tire needed air. So my fiancé went ahead and attempted to put air in the tire. When he unscrewed the air valve, it broke, causing the tire to become flat. We ended up putting the spare on, which caused another message to pop up saying that there was a fault in the tire sensor system and because this happened at 2300, we decided to call the dealer the next morning.
On 12/16, we called the Huntington dealership where we bought the car and were told that the next appointment would not be available until next week. We called several other dealerships that day and even explained the urgency of the problem being that we work 40mi away and did not feel safe driving on the spare. We were told that there was nothing Land Rover can do for us. My fiancé explained that we are being forced to look into other options to get the original tire repaired because we cannot wait a week, and again we were told there's nothing they can do, but give us the next available appointment. We ended up getting the original tire put back on, but the dashboard kept reading that there was a fault in the tire sensor system.
My fiancé then drove the car for the scheduled appointment, and waited for the problem to be fixed. However, when the service men told him that it was ready, the dashboard kept flashing the same message. He told them that message was still there and the mechanic impolitely told him to just drive the car 5 miles and the message would go away. After driving for 10mi, the message stayed the same and he drove the car back to the dealership where they decided to give us a loaner and further look into the vehicle.
Now today 1/4/17, Land Rover Huntington calls my fiancé to tell him that the service that they provided is not under warranty and we have to pay $400. I called Land Rover's customer service, and spoke to a representative that told me that tires are not included in the warranty, and that because of the recent holiday season there was limited availability for service. Two things wrong here: 1. it is something wrong with the sensory system not the tire and 2. there is no need to justify unsatisfactory customer service. I'm very aware that we just celebrated a recent holiday season not to mention my birthday on 12/16, when I had to initially deal with this nonsense.
Unfortunately, I am nowhere near my vehicle to look at the specifics of the warranty, but I will say this: this has been one of the most insulting and dismissive customer service experiences I have ever had. I was really looking forward to stay in Land Rover family and eventually upgrade to a vehicle for a growing family, but this service is absolutely deplorable. My mother who is the owner of a Mercedes Benz has never heard of such treatment with her company and here I am being subjected to this level of service, for what is known to be a 'luxury' vehicle.
Reviewed Jan. 4, 2017
2013 Range Rover Evoque bought new. At 9,990 miles the "low coolant" light came on. If this happens don't let the dealer tell you the coolant level indicator is sensitive. It is not. After research we found the core plug on the engine was loose and coolant was seeping out very, very slowly. The leak was so small there was no residue on the garage floor; it was simply burning off as it was driven. Most dealers will try and top off the coolant instead of fixing the problem.
Next, there was a whistling noise near the passenger side door. No one, not even the dealer could figure it out. Turns out it was the mirror. Evidently, there is a slight difference between the driver's side mirror which has the temperature gauge on it. LR sent a replacement overnight. Next, the rear washer fluid would not come out. Signs point to a clogged tube that feeds the rear window but we left that since it wasn't used often. This year the CEL illuminated at 26,000 miles. Scanned the code at Auto Zone and it pointed to a fuel pump going bad. Called the LR dealer and they said the earliest appointment was 2 weeks away?!? So after 3 years and an average of 8,666 miles per year we had enough and traded it in on a 2017 Lexus GX.
Reviewed Dec. 9, 2016
We went to Land Rover in Albuquerque, NM with the intent of purchasing a vehicle. Upon meeting the sales representative we immediately told him the things that the vehicle must have. The very first thing we said was, "The vehicle must have Sirius XM radio as we live in a small town without radio options." We were excited to purchase our brand new 2017 Discovery Sport HSE. After signing papers and getting on the road we were unable to figure out how to access the Sirius XM radio. After getting home and reading the manual we still were unable to access Sirius XM.
I have never purchased a vehicle and NOT had the sales representative call the next day to be sure everything is well with the vehicle, Land Rover, to say thank you, to check on our purchase... nothing. After not receiving a call I finally called them to ask about the radio. The sales rep says he needs to look up that information and upon returning says no our vehicle does not have Sirius XM.
Later I called and spoke to the someone in the financial office to ask a question about gap insurance, and he eventually asked how everything was. I expressed my disappointment in the vehicle not having the one thing that we said the vehicle "must" have. He said it was likely not added to keep the cost down. I explained that we chose the HSE for its extras and that we purchased a $55,000 car not looking to save a buck on the radio. He said he would get back to me. He later called back to say that Sirius XM is an option on the vehicle purchased for about $800- $900 more. I would have gladly paid this!
I was scheduled to go back to the dealership a few days later to have the car washed because on the day we bought it there was no one available to wash it. On the day I returned to have it washed the sales representative asked for the extra set of keys to the car I traded in, took a copy of the insurance card on the vehicle I purchased, and asked if there was anything else he could do for me. I was shocked. He didn't intend to have the car washed at all.
I told him I talked to the finance guy who said Sirius XM was an option for $800-$900 and I said I would like to purchase it. The sales guy told me it was no longer an option once the car had been purchased. He did say he would look into it some more and get back to me, which of course never happened. I am so disappointed in the customer service of this company. I have had much better customer service buying much less expensive vehicles. I would have definitely went to BMW or Lexus if would have known Land Rover had such poor customer service.
Reviewed Nov. 21, 2016
I bought a Range Rover that was pre certified with factory warranty and within just 8 months the Letters on the front and back of the car, as well as the hood vent and one light grill started flaking off, fading and turning different colors. I identified that this has been covered in the past from other dealerships but the dealer (South Bay Land Rover) and the Executive Liaison Peter **, were not helpful at all. I asked numerous times to speak with the CEO Ralf Speth to resolve this minor issue but Peter was unable to make that happen, as apparently customers are not important enough for him (the CEO) to call back. I did not want to go to Social Media but our experience has to be known to all so you can judge what company you want to do work with.
Buyer beware when thinking about a vehicle from Land Rover as that are not good for their word (they weren't for me) and they treat people differently. At the dealership and Company level I have been discriminated against and the dealership has a used car situation which this experience I will be posting soon on Social Media as well. This was such a minor issue for them and easily to fix but they chose to treat me differently than others have been treated and I just want to share my experience with you all. Think before you buy as the relationships with dealerships and companies make all the difference. Best of luck to you.
Reviewed Nov. 17, 2016
I put low miles on my cars. I have a 2011 Land Rover Range Rover HSE and the coolant hose broke while driving on a highway, I pulled over immediately when warning light came on but it was too late. The coolant went into my engine, it was overheated, the gasket blown, and 2 cylinders were toast and the engine is warped. The cost of a new engine exceeds the value of the SUV. With 38k miles and routine services done, it's unacceptable a $89,000 vehicle would be made so flimsy that the coolant hose would fail. And there are no safeguards against the engine frying. Only if the coolant was leaking instead of a hose bursting. The mechanics are stunned looking at the hose and wondering why Land Rover wouldn't help me out, especially with low miles on the vehicle.
From what I'm told, do not own a Land Rover that is out of warranty. My dealership is Land Rover of Monmouth. They didn't even offer any break on repair and when I asked for quote on new left over 2016 vehicle they gave me about a 2% discount. A joke with 60+ 2016 range Rovers (including sport model) available when 2017 models are being released by end of year. A different dealership I've never done business with gave me upfront a better deal before I even started negotiating. Land Rover of Princeton. If I decide to get a new one, I will make sure it's not in my possession when it's out of warranty and definitely will buy from Princeton dealership. What a disgrace given the price of Range Rovers.
Reviewed Oct. 11, 2016
I purchased a Land Rover Discovery TD5 new from Lance **, Ferntree Gully in October 2004. On or around 13 March 2013 Lance ** replaced the fuel pump in the vehicle, which involved removing and replacing the fuel tank. Following this work, the fuel gauge was not seated correctly (showing incorrect fuel levels) and the fuel tank was removed and the gauge reseated. In June 2016 fuel started leaking from above the fuel tank when the motor was running. The fuel tank was removed to find damaged fuel lines because they had not been correctly sighted when the fuel tank was replaced in 2013.
On or around 26 September 2013 Lance ** replaced the battery in my vehicle. Following this work I was unable to turn the motor off, the cruise control kept disengaging, and the electric trailer brakes were not working. I had to return the vehicle to have these matters rectified, but paid for a new electric brake console myself. On or around 16 September 2014 Lance ** completed a service and failed to notify me, or carry out mechanical work on a water leak. At this same service I had asked that a light in the dashboard be replaced, but I was informed they were unable to obtain a globe. I think you will agree that the events described above are unacceptable. I had been taking the vehicle to Lance ** believing I would receive an excellent standard of service, but I have been grossly let down and incurred considerable financial costs.
Reviewed Oct. 9, 2016
I was very satisfied with my first Range Rover after Mercedes. Especially I am very impressed by the Ashford dealership, very competent and friendly staff. They just fixed a stupid electronic gearbox failure indication on my old Jaguar very competently. Driving a lot on the continent I wanted for quite some time to change my RR right-hand drive against a left-hand drive with UK registration. The Ashford dealer had big difficulties to come up with a proposal. In the internet I found at a grey dealer near Brighton a left hand vogue with 511 miles on the clock. Hence I bought the car. It was a Korean version build four years ago registered the first time by Land Rover in 1st May 2016.
As the car had no warranty I purchased an extended warranty contract and paid around £1.600,--. Recently I received an undated letter from Land Rover Approved Warranty Administration cancelling the contract. After inquiry at my dealer I heard, that the Land Rover Approved Warranty Administration could not accept this warranty as they could not trace the car, having been sold abroad! I think this is an outright lie as the car had only 511 miles and was first registered on the name of Land Rover May 1st, 2016. I am the second owner. Every dealership also as good as Ashford can only be as good as the main organisation. When the main organisation is untruthful it becomes very difficult for the dealer to be between the main organisation and the client. I wish a competent answer why Range Rover Warranty pretends not being able to trace their own car registered by Land Rover May 1st, 2016.
Reviewed Sept. 13, 2016
I had purchased Land Rover Freelander 2 2.2D in Jan, 2013 from Mumbai and registered vehicle at Nagpur (Maharashtra State) India. As on date: I have clocked only 20,500 km after passage of three years (the vehicle is almost idle most of the time), against an average clocking of say 100,000km for a premium vehicle like Freelander, it has run only 20% of its desired (?) run, and still giving message of Reduced Engine Performance! Is that all that a premium segment vehicle can endure or perform??? I am astonished at the timing for giving such message. Trouble started the very next month when the standard warranty expires! Am surprised, rather shocked to understand this fact. It is very hard to even digest, since the vehicle is being kept, maintained in such good shape, and one fine morning, am seeing that it starts beeping.
It was conveyed to me that the vehicle has developed restriction in the air pathway of the EGR (Exhaust Gas Recirculation) valve due to carbon deposits caused as a by-product of combustion of fuel. My very contention is how it could happen when the vehicle is idle for most of the time, and, it was serviced, earlier at say 13,000km and it developed this problem at 20,000km (a service does not guarantee such problem within 7000km run over a period of one year, or was it not checked at that time?). It is not understandable, if the vehicle has seldom run, it could develop any problem within three years of its purchase! And after I take it to the Dealer, am handed INR 160,000 (approx USD 2500) estimate! For what??? Hopeless Service, irresponsive I would say, am yet to hear back till date.
Reviewed Aug. 24, 2016
I am a British Citizen, working and living in Austria. As such, I decided to buy a British car, a Range Rover Sport Hybrid Autobiography Dynamic. What made me choose this car was due to the fact the advertised fuel efficiency figure of combined 6.2 litres per 100 km. I ordered this car back in September 2015 from Austria, and got the car delivered to me in mid January 2016. I was very excited to get the car, however this excitement quickly turned into a nightmare the more I drove the car.
Having driven over 9000 km since I got the car, I notice that the average fuel consumption is more like 12 litres per 100km, which is nearly double the advertised combined figure for fuel efficiency of 6.2 litres. Not only did I pay a premium to get a hybrid car, but also I will end up paying twice more for the fuel. I am thinking of getting in touch with news channels, my lawyer, and create website blog regarding what I call scandalous situation with great misleading information from Land Rover that made me buy this car, which fails to deliver on the fuel efficiency.
I write as a last attempt to the Land Rover UK to see if somebody at Land Rover UK is willing to take some responsibility on this matter, to accept that Land Rover made a mistake with the advertised fuel efficiency figures for this hybrid car. Bottom line; what I am hoping to achieve is to be able to return this car, or Land Rover to take some responsibility in this matter, and compensate me for the losses I will incur say over 10 years of running this car (which I in detail calculated in the below email trail, and around 24K Euros).
Reviewed Aug. 23, 2016
This is my second Land Rover Sport. My first vehicle was excellent. Unfortunately both the product and the customer service associated with the product have descended to the level of abysmal. In three months of ownership the car has completely shut down 3 times and been towed from various locations. Within 3 days of delivery the car shut down on a major highway. Land Rover's corporate customer service response is comparable to dealing with a public utility or government office. They are rude, confrontational and unhelpful. This is a very expensive vehicle. It looks nice but that is the end of its appeal. Do yourself a favor and buy a real luxury brand or at least a car that actually does things like start. My vehicle has spent almost as much time in their repair garage as it has in my driveway.
Reviewed Aug. 22, 2016
Bought 5/16 from Maserati dealer. Brake issue note on "we owe you" form. Dealer bailed! Took to LR dealer had inspected - run out 3x factory specs. Drove to NY 1200 miles, paid another JLR and they said no issue. Called original LR Dealer in Fl., said may be some rust due to humidity and car stand in lot. Ok. Not go to used Tow Hitch in my tool storage area. Well will not lock. (Orange key cannot be removed) Turn Green LR key lock assembly, will not lock, so I can remove key. Called warranty company, they said "not excluded part, go to dealer." Called dealer to see if they had part in stock ($700) tow hitch. There are four part number for these tow hitches. Long shafts/short shafts are newer.
Dealer parts was too busy to see if available, don't want to wait for UK, who gets from India. So can't tow. My Cayenne Turbo, fast as hell, but designed to blow oil, like an oil burner when hammered! That's the way it is. RRS was driven by a lady and very clean used car, has AJ133 V8 same as XF and good on gas (67mph 1700 rpms-23-24 mpg). Jag gets over 28, but lighter. Cayenne was 20 mpg unless hammered then 9 mpg, but 125mph a no brainer! Bummer Tow hitches don't lock up right and are a road hazard. Poor design, but hopefully dealer will agree this is a breakdown not wear and tear, since used slightly by prior owner.
Reviewed July 22, 2016
In my last night traveling in TX I was packing my Range Rover EVOQUE. I was carrying a case of water and I tried opening the back door of the vehicle using my leg since this vehicle has a sensor that will open the door passing the leg on the corner. As I tried opening I felt like if someone touch me with a super hot object. I looked down and didn't see much at first but the next day I had a big bubble in my leg filled with liquid. It looks horrible now. I feel like I have been marked for life :(. I want awareness for owners, this could be really dangerous. Does anyone know how can I put a complaint?
Reviewed July 7, 2016
Wow, lot of issues with these Land Rovers. Apparently, I am not the only one. I have a 2015 Land Rover. Problems weren't apparent when I test drove it, but they sure developed quickly after buying it. My issues are mostly nuisance electronic issues that the dealer has not been able to resolve... or isn't willing to resolve. The parking brake sets at stop lights and fails to release. The transmission often is confused on which gear it needs to be in resulting in over revving of the motor and heavy clunking as it engages. Radio reception cuts out on local stations that never happened on my other cars. Intermittent wipers fail to operate intermittently. The seat will inadvertently adjust fully down and back instead of to the default Memory 1 position. Sometimes it will randomly adjust while drive.
One thing I busted them on early was odometer mileage. It logged 250 miles for a highway trip that MapQuest indicated 180 miles. Perhaps they wanted the warranty to run out as quick as possible. I noted this and reported it to the deal. They said nothing was wrong, but after it was in the shop, it recorded the mileage correctly on the next trip. Strange. Perhaps they are repairing more than they want to let on. The local dealer is now in denial. They tell me they "cannot replicate the problem". As the owner, we should have the most credibility with our cars. We drive them everyday, but Land Rover doesn't see it like that. These Land Rovers have electronic bugs and programming issues and it appears Land Rover is hiding from them.
Reviewed May 30, 2016
Since 2014 my Land Rover not only has caused me serious bodily injury, has been in service more than 10 x to present. 3 or more for the same issue. I have made multiple cases to corporate and several lemon law suits. I am at wits end. My kids and I are so scared to drive in the car because it continues to break down. They have done 10 or more updates, put in a new transmission, starter and the list goes on. It lunges forward, pops out of gear, shakes, vibrates, etc. The car is a safety hazard. The dealership agrees with me that the car has major problems and has not worked right since the beginning. All I want is to get my money back and give the car back. Corporate has not worked with me in any way.
Reviewed May 15, 2016
Land Rover Discovery Sport. Where do I start? I'll start by saying that that this is a comparatively inexpensive vehicle built by a luxury car company (mine was $50k compared to $80K) and the TATA company just can't do it. The 4 cylinder turbo is zippy once it gets going and the car is fun to drive, holding like glue in the inclement weather. But that's where the joy stops. The car has experienced problems since 150 miles on the clock. At the time of this writing I've owned the car for 6 months (4500 miles) and it's been in for repair, literally more than 3 of those months, 12+ weeks. I'm going on my 9th straight week in the shop it right now. Multiple check engine lights (that was the first), transmission electronically leaving the gear (unable to duplicate), seat quality/fit problems, screen and radio malfunctions (reported software updates) brake wear warning, more rattles than my 1997 British convertible sports car coming from everywhere.
This car even has a rattle mod that requires disassembly of the interior down to the sheet metal, cutting and re-welding body panels. My out the door price for the car was $52,500 in November. The dealer has offered my $45,000 in mid May and to get away from the total aggravation, I'm taking the $7500 hit and NEVER going back to Jaguar/Land Rover again. A $1250 loss for every month I've owned it and a $2500 per month cost for the time I was able to operate it, and I'm happy to get away. Had I looked into the internet user groups, I would have seen all the problems owners are having worldwide. Do your research before jumping into this. The badge means nothing. This is not the Land Rover of the Queen.
Reviewed May 2, 2016
I own a 2016 Range Rover Evoque. Three days after I drove it off the lot, the engine light came on. A call to their service center resulted in being told to drive it for a week and see if it "resets itself". Well, a week later and it didn't so I called back. Within the time frame of the engine light and the servicing, the trunk wouldn't close properly one day (kept bouncing back up) and upon closer look, I notice the latch was chewed up from it forcing itself closed. The Evoque went in for servicing and came out with no engine light and the dealership telling me it had to go into a body shop for 2 days to fix the trunk latches, which apparently aren't aligned properly (translation: they lack a proper QA process on their assembly line). A few hours after I got the car back, the engine light came back on. I called the dealership back and was told that the issue is part of a problem that Land Rover hasn't sent a fix for. Great.
So since buying the car, I've had the engine light on and the trunk doesn't close properly. It was scheduled to go in for servicing at the body shop today or tomorrow but the service folks won't tell me what day. I STILL cannot get in touch with them - leaving multiple messages results in nothing. No call back. Nothing. So I have no idea what is going on. And as if all of this wasn't enough, last week we had rain. Yes. Rain. But apparently a Range Rover doesn't like rain. At 2:00 in the morning, I was awoken by the car beeping twice every 10 seconds. I actually thought the alarm was going off, but unlocking and locking the vehicle didn't stop it. When I walked up to the car, the beeping stopped, but the trunk started to open and close, repeatedly, in the pouring rain. I had NO idea what was happening. A quick google search told me it was the sensors for the trunk, and that RAIN does this. Imagine that - RAIN.
So I decided to back the car up as close to my porch to try to protect it from the rain, but this didn't stop it. Horn going back off. It's now 2:45 AM. I have an 8 AM meeting. My neighbors are telling me they're going to take a "** baseball bat" to the car if I don't shut it up. So when I approach it (within a meter) the trunk starts to open again, but because it's so close to the house, it can't open all the way and then it BEEPS to tell me it can't and then closes. This is no joke. I can't even get off the porch to get into the car to stop it because the stupid trunk opening won't let me. I had to climb OVER the side of the porch and garbage cans to get off the porch (in the pouring rain in the middle of the night in my pajamas) to get into the car. Starting it stopped nothing. So I tried to tape garbage bags over the sensors to protect them - nope. Didn't work.
At 3:00 in the morning, I had to drive my brand new 2016 Range Rover Evoque 20 minutes north of my house to an industrial area with no houses so it could beep to its heart's content. I was soaking wet, frozen and exhausted, and I sat in the car until 6:10 AM when the rain decided to ease up enough that the car would shut up. Then I drove back home, showered and went to work. Do you know what the dealership's response was? "Remove the fuse for the horn". THIS is what they tell me to do. I drove my Mazda 3 for 7 years and didn't have a single problem with it.
I've owned this Evoque for 2 1/2 months and it's been a nightmare. I expect the issue to be FIXED, or give me another damn Evoque sans issues. But don't tell me to drive with an engine light on and remove the fuse for my horn to solve problems. These should NOT be my problems to solve. It's BRAND NEW. So no - do not buy a vehicle because they have issues and the servicing and customer service is absolutely dreadful.
Reviewed April 27, 2016
Feb 8th, I test drove a 2016 Range Rover Evoque with an initial salesman, liked the car and planned to come back with a family member to purchase the car & finalize the deal with a second salesman. Returned that evening and test drove a few 2016 Range Rover Evoque car and decided to purchase one of those cars. That evening I mentioned to the second salesman that the LED strip in the headlight was out & he assured me that he would have it fixed by the time I took delivery in the afternoon of the next day.
On Feb 9th, when I arrived the LED light was NOT fixed, the second salesman seemed surprised by this but said he must have forgotten to have it. There was a scramble to get it fixed as there were no spare parts. In the meantime, my initial salesman showed up and apologized for the mistake & jokingly said, "We should find out what caused that but no one came back to me with a cause & they took the lamp from another car on the lot." I waited over an hour for this after being told the car would be ready by 3 pm which it would have been had the light been working properly. NO paperwork on the repair was provided at this time as it should have been. I am unsure if the light was fixed and then fixed again, but looking back on the second salesman surprised reaction to the LED being out, I feel it must have been fixed twice.
Within the first month, the LED light went out again plus there were other strange issues going on with the car that included: random honking from the horn, random warning light indicators about the car being in 2WD (even though I had not changed any settings I have pictures of the warnings on my phone), automatic windscreen wipers would come on randomly in no rain/moisture conditions and then not work when it was raining, the back boot gate randomly would open without pushing any buttons and key fob securely placed in my purse while car was in drive and to top it all off, the windscreen glare is so bad at night that it is nearly impossible to see the edge of the road at times.
I spoke with the second salesman on Tuesday, March 15th in the evening and let him know all that was going on. He said service was closed, but that he would email them and that someone would call me in the morning. No one ever called from service so I did not plan to bring my car into Patrick Land Rover for the repairs as already I had a feeling the service was not great as they had fixed the original problem and no one was anxious about getting back to me. Regarding the windshield glare issue, Lucas told me, "Yeah, that's just how they are" even though I told him it's dangerous to not be able to see the edge of the road at night. He did not seem to care about any of the complaints or take anything very seriously.
On Saturday morning March 26th I finally took the car to the Hinsdale Land Rover near my home. The original diagnosis on the afternoon of March 26th was that a central box or brain box was required to be completely replaced as it was bad and that would be the cause for all of the strange things going on with the car and I would have my car back no later than Tuesday, March 29th after work. On the evening of Monday, March 28th I called the first salesman at the Naperville Land Rover to let him know the entire history above. He seemed genuinely concerned and said that he would get with the dealer representative and get back to me within a 3-4 days.
Yesterday, Wednesday, March 30th the service rep at Hinsdale Land Rover calls in the afternoon and advises that there is something much more wrong with my car that replacing the central box did not fix the issues, but that there is some more serious electrical wiring issues that the service men have been on the phone with Land Rover all day and cannot resolve yet, so they will need the rest of the week to attempt to fix. On the evening of Wednesday, March 30th I called the first salesman in Naperville Land Rover to discuss the status of my repair and the issues that have now been brought to light. I was told he was with a customer & to leave a message, which I did but I did not hear back from him.
Needless to say, I am infuriated at spending such a huge amount of money for a car that was defective before I ever even purchased the car. Since I have researched electrical issues with Range Rovers, and Range Rover Evoque specifically and most complaints (there are HUNDREDS of them) typically have complaints initiating with the lamps and/or LED strips not working. I feel that I was misled into buying a car that was already defective and that all of this cannot be a surprise to anyone if it's so easily found all over the internet in droves.
This car is most obviously a lemon and already on its presumably FOURTH attempt at resolving the issue to no avail. It would be one thing if the car broke after I rolled off the lot, but this car was already defective before I even took it and your sales & technical team should have already known that & may have since I am sure they ran a computer on it when the lamp issue first presented itself. I have owned many cars in my life and have never had such issues ever & could not be more disappointed in the vehicle and the customer service received.
3/31/16: spoke with first salesman on the issue, he has compassion. I told him that I want the car returned and all my money back but he mentioned that he cannot make any decisions about & will communicate with the general manager of the Naperville dealership who at the time was in Las Vegas at a car convention. He said he would relay the message to both the head of service and the showroom manager and that they would be the ones to get back to me.
3/31/16 (after call with first salesman): spoke with head of Naperville service department. Explained all items in the email & she mentioned that the first salesman has spoken with her and she will reach out to the Land Rover Service Leader. She is investigating and getting back to me. 3/31/16 3:52 pm Head of Service at Land Rover Naperville service department called and advised that she spoke with the District Manager and he is aware of my situation and following now.
4/1/16 (afternoon on work phone) first salesman from Land Rover Hinsdale called. Said that he felt the car was fixed with all the rewiring that was done & brain box replaced. He felt confident that all was fixed, but wanted to keep the car for the weekend just to be sure all was ok. He said he would call on Monday to advise if pick up was ok.
4/4/16 3:10 pm service rep from Land Rover Hinsdale called. Said he needed to be honest with me, car is still not fixed. They sent it out to the body shop (I was unaware that the car was going to the body shop) to have the back gate realigned as it was catching and the plastic was wearing at the latch area. LED light was fixed when they took it to the body shop & then when it arrived it was out. The driver called the service rep who wanted to confirm when the car was brought back to the garage. Indeed the LED light was out again. When the brain box was tested again, the amps were incorrect and the box requires replacement once again. The service rep expressed his frustration with not being able to fix the car. The promised call from the Land Rover Manager in Naperville did not happen. Not one word from Naperville dealership since 3/31/16.
4/6/16 (afternoon while in NYC) service rep from Land Rover Hinsdale called and let me know that the problem has been determined finally by the regional Land Rover service manager who they were working with. Apparently there is an issue that has occurred in other Range Rovers where the wiring was pulled too tight during installation that breaks the interior integrity of the wiring but does not show on the outside of the wiring. He believes if all the wiring in question is completely replaced that they will have a successful conclusion & he is hopeful. He wants to test the car and be sure that the LED headlamp lights are still working but feels confident after further discussions with the regional service manager.
4/7/16 late afternoon/early evening. Had phone conversation with the showroom manager from Land Rover Naperville about my issue. He stated that humans made the car and humans make mistakes, which really did not help the situation or build any confidence in the Land Rover brand. I told him that I wanted to cancel all of the additional charges from warranty and coatings, etc. & he stated that Land Rover would have to cover the cost of the coatings & they could only cancel the additional warranty items and that he would have the business manager email me that same day (which never happened). He explained that all liability and determination on damages would be made by Land Rover and that they are "simply a franchisee" and have no liability or responsibility in the matter.
4/8/16 Car is ready for pick up & picked up in the evening. LED headlamp appears to be working. Hinsdale showroom manager walks me out to my car and we realize that the seats are dirty and the side of the passenger seat in the front is solid black with dirt. He is disappointed but offers for me to bring the car back for a detail to get the car back to looking new. Liftgate appears to be in working order. I did not check the windshield wipers but was told they were fixed earlier.
4/9/16 late morning go to Naperville Land Rover Showroom as I have not heard back from the business manager as the general manager had promised, so I am forced to go in person to get all extended warranty items cancelled as I do not plan to keep the car, having lost all faith in the safety, reliability and brand of Land Rover and will not be keeping car, no matter the determination of Land Rover or the Illinois States Attorneys office in regard to the Illinois Lemon Law that it appears the car qualifies for on more than one defining item listed on the Illinois Lemon Law requirements.
4/13/16 morning on the way to work I noticed the driver side LED strip on the headlamp is not working while in (2) tunnels and automatic windshield wiper controls are still not working properly. Later that day the back gate does not close properly & realize that it is once again not aligned and showing evidence of scratching near the clip mechanism so schedule another time to bring the car into Hinsdale. Car is subsequently brought back to the shop on Saturday, April 16th as it is difficult to get in during the week now that I am living in the city.
4/16/16 service rep from Hinsdale Service Department calls to let me know that they are embarrassed to say that the entire time the wiper blade issue was a setting issue that must have reset to a non-standard default system one of the times they reset the car brain box. But that it is finally in working order as per the automatic settings. The LED strip light they believe was out only because the turn signal was on even though I only had the turn signal on at the first instance in the tunnel, not the second, so I plan to keep an eye on this issue. The car has to go back to the body shop on Monday for the back gate misalignment and detailing on Tuesday, so car should be ready early next week for pick up.
4/17/16 service rep from Hinsdale Service Department calls to assure me that everything will be fixed and the car ready to pick up on Tuesday & he apologizes for the mishaps. 4/19/16 pick up car. All appears to finally be working properly after several attempts at the wiring/lighting issue and two attempts at the back gate issue.
4/25/16 had call with Consumer Affairs Specialist from Land Rover on my case. He said that he has had lengthy communications with the Naperville location, but that no one at Hinsdale would return his calls and he was unable to get ahold of anyone there in Hinsdale, so he would reach out to them again. I mentioned to him that I had a very good and very responsive experience with the Hinsdale team and that they have gone above and beyond to improve a very bad situation where I did not receive any communications and or good service from the Naperville location. That in fact they have worsened the situation by their non-commutative style of customer service and bad excuses they have made for selling me a car that was already broken before I even signed the documents and/or took delivery for the car. He said he would get back to me within a day or two.
4/27/16 Jonathan ** with a letter from Land Rover stating that they do not feel that the car qualifies for a buyback, but that they will offer only $3,000 in compensation for the inconvenience. This offer is good for only (10) days. I respond that this is not acceptable and I will pursue with the Illinois States Attorneys Office as directed by my lawyer friends.
All in all - this has been simply the WORST service from both Jaguar Land Rover of Naperville (also known as Patrick Land Rover) and Land Rover USA. The only promising moments were with Hinsdale Land Rover as they actually cared and showed some compassion in a bad situation. They kept their promises and an open line of communication.
The rest of the experience has really turned me off of Land Rover, Range Rover, Evoques and the Patrick dealerships of the Chicagoland area. My word of advice for anyone looking at Range Rovers - do your homework and investigate all the hundreds of complaints. They all have some common themes - bad electronics and horrible service and follow through when things go wrong! Not worth the money you pay to own a Range Rover.
Reviewed April 4, 2016
Our 2010 LR4 HSE has had problems from the time we drove it new off the lot too numerous to cover here. Constant problems with the electrical system that no one can seem to figure out. Sometimes the ignition works and everything turns on, sometimes not. Problems with sensors and indicators just not working right. Maintenance is frequent and expensive. Brakes need to be replaced every 6-8 months and usually the rotors too due to soft pads and thin rotors. Water pump broke which shot water everywhere and shorted out alternator, battery and electrical system.
More recently, only 8 months after coolant system service vehicle overheated due to cheap composite plastic pipe cracking causing sudden coolant loss. Temp gauge was reading normal and no indicator lights went on. Caused significant damage to engine which now needs to be rebuilt or just replaced. Haven't decided. Local dealer service is terrible and corporate customer relations are even worse. Have had most every other luxury brand but nothing even comes close to the problems and expense of our LR. Never again.
Reviewed Feb. 2, 2016
Purchased 2016 Evoque brand new. Check Engine light came on at 397 miles on the car. Took in for service, dealer fixed it and car was with dealer for 2 days. Drove under 100 miles, Check Engine light on Again. Back to dealer for repair. Dealer kept it again for few days and fixed issue. Drove 200 miles again and check engine light on again. This time dealer kept the car for 2 weeks. After lots of phone calls to manufacture and dealer they agreed to replace my vehicle for another Evoque. Happy customer again... But guess what. Drove replacement car for about a month with under 900 miles check engine light ON. Very unhappy with truck so far and Would Not Recommend it to anyone Buy IT. Look around, you will find better Quality cars around.
Reviewed Jan. 29, 2016
Unfortunately I was blind with the manufactory believing was an excellent, but let me tell you it's all problems like a regular manufacturer. The first day before signing the paperwork at dealership, walking around the car I notice left led light was off. Guess what, "A FUSE" they said... hmm brand new car and fuse blow out... ok... 3 weeks after now my remote keyless won't work... Guess what is common on these HIGH END VEHICLES that the computer or keys go flat. I thought buying $57.000 car was a worry-free, no headaches, like regular manufacturers. Oh, and don't expect 5-star customer service when you have problems, they are like a regular Ford, Chevy, dealership same level.
Reviewed Jan. 28, 2016
We decided to buy our son an Evoque last year as a graduation present and he has encountered problem after problem. All in all, the car has been into the dealership over a dozen times and has been off the road for the best part of three months within the year. This was not what we expected and decided to complain to Land Rover customer service teams, as advised by the dealership. We might as well contacted the Ministry of Incompetence - though polite and said the right things, at no point have they actually looked at this from our perspective, let alone do anything for us.
We cannot get hold of the directors - who are faceless and do not want to know about the inadequacies of their products and after-sales teams. Finally, after receiving advice, we have had to start legal proceedings against the dealership who sold us the vehicle. Land Rover do not even seem to want to support their own dealerships. We strongly advise anyone that is thinking of purchasing a vehicle from this company not to do so. Extremely disappointed with all aspects of this manufacturer. Best of British - I think not.
Reviewed Jan. 4, 2016
Last year, when I decided to buy a new car, I was in a dilemma, but my choice was Disco LR4. I watched a lot of models, among other things I considered the new Mercedes GLC, however, the new LR4 is love at first sight. I choose version with a 2.0-liter turbo diesel engine with 180 hp, as well as a nine-speed ZF automatic transmission. When it comes to the fuel economy I'm very satisfied, but when it comes to the acceleration I'm not so satisfied. We can not say that this is "sports" car, although it has a label Sport. But for me speed isn't the primary, so I can't take this as a major objection to the model.
All in all, this model has my recommendation, so if you are looking for a roomy SUV with robust design then this is the right choice for you, and for me this is definitely the number one SUV on the market. It seems to me that Land Rover has never faster announced a successor of some model. I read that a new LR5 will be presented by the end of this year. I do not know what to think, except that this is not confirmed rumors, because I can't see what can they improve with new version, except some more powerful powertrain options. Source for: 2017 Land Rover Discovery LR5.
Reviewed Dec. 25, 2015
I own a 2007 Range Rover Sport purchased in 2010, under 50k miles. This puppy is loaded which includes a dvd player, monitors in both rear headsets. I have had no major problems. Maintenance is expensive. Oil change every 7,500 miles which for me is once a year. This is my first luxury vehicle given as a gift from my husband. It has approx.114k miles. We use it for road trips. Comfortable ride.
Land Rover Company Information
- Company Name:
- Land Rover
- Website:
- www.landrover.com
