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This place was amazing. Prices were great and the customer service was even better. If you plan on buying an RV this is the best, easiest and friendliest place even and we shopped around at a few others. Absolutely perfect easy process and the best bang for your buck for sure at this location. Very friendly. Built around good customer service and goes above and beyond to be the best. I will recommend this place to friends or family or just anyone looking.
I chose this La Mesa RV manufacturer because I have a very close family member that has shopped through the same RV manufacturer and they seemed to really love the experience they had. They had great reviews from this person. Each and every one of the wonderful customers service sales people were so positive, informative and helpful. They seemed to have known a lot of information on different vehicles and they were very awesome at answering all of the many questions I had for them. They sometimes take a lot of time though and it seems they have other priorities. And they are not the best at communicating back to me.
I liked their quality workmanship they put into each RV. I like that it had no sway or air disturbance imbalance when you passed or other vehicles passed you. It was so quiet when running besides being diesel. We actually went to the place of manufacture to see how the RV was put together and the safety of the materials used. It was phenomenal. Everything was top notch. However, I would change the ceramic tile they used for the kitchen and bath to a more flexible material, since some of the tiles broke or cracked while vehicle was in motion.
La Mesa is a good manufacturer that offers good services and adapts perfectly to my needs and of my family. The services offered are very good and I plan to continue using them for much longer. It simply fits well to my needs.
I like that it's big, it has a big popularity, and that it is very much better than most other companies. La Mesa is also very nice and very kind and can make one of the best RVs in the world. However, the design is pretty bad in my opinion, but everything else I would leave because they are very nice and fine. My overall opinion is very good because this company can make very nice RV, that I could use at camps. And other places where I need an RV, like at home and at work. It is also very nice because it has good flooring and other stuff that makes it feel like home.
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It is contained yet has plenty of storage for my needs. It is very comfortable for me. I love the center island and the pantry. It is the right fit for one person. It is attractive and well laid out inside. The outside is very appealing to me. The brand name is very important. I love the amount of room I have inside and the additional storage outside. I feel that they could use better instructions for upkeep of them. And it does have some construction issues that need to be corrected. It could use better insulation. I have spent the last year figuring out when I should empty my tanks and it would be nice to have a better system to let you know they need emptying. The light system does not work properly and you get false positive readings from them.
La Mesa RV provides an array of brands and classes of RV to one portal. It has the most comprehensive inventory of RVs around. You can either sell or buy new/used RVs. They also have information about their warranties I like so I know what exactly is covered. They have service centers that are fairly convenient if I need to have my RV service. They have skilled technicians which were helpful when I had a small problem with it. I am happy to have purchased my Class B RV from them without a problem. They have very helpful staff. I recommend them as they are professional, affordable, and you will get the very best RV and service with it.
We have made several trips and phone calls to the service department to resolve our warranty issues. No one has returned our calls and on our trips to the dealer they avoid us. After talking to several pissed off customers we are afraid to bring our rig back for them to do the work that should have been taken care of before we took ownership of the unit. They ordered a door for our half bath. We got the call that it was in so we drove the 85 miles to pick it up only to be told that we should have brought the old one and the service writers were not in on Saturday. Hmmm don't you think that would be good information to tell someone on the initial phone call. I guess they like pissed off customers.
Where to begin. When we purchased our 2017 Tiffin Allegro in San Diego it was like a bad sitcom. It wasn't ready when we were told it would be. We ended up waiting about 4 hours in their office before we could drive to Yuma to take out of state possession. By the time we got to Yuma it was pitch black in a city we had never been before. The drivers were great and helped us get to Wal-Mart for the night. The time spent going over the unit was only an hour. For those of us who have never owned a RV, we would have liked more time. The head of accounting gave us the temporary license and told us we must mount it on the right-hand corner of the windshield when we took possession. The drivers had never seen this but told us if that is what he said we should do it.
A couple of days later we got a call from him saying it was a mistake and could we come back to San Diego right away and straighten it out. We said no, we would mail it to him, but we were not returning to San Diego. We overnighted it and to thank us he sent us a gift certificate that originally was for $75, but he crossed that out and put in $100. He did not sign it, but put on a sticky note saying thank you. Do we really think anyone will honor this? Now fast forward 1 year and we are in Phoenix for the second time getting work done.The original service tech decided we were too demanding when after being told it would be done in a week was not ready. They were waiting for authorization from Tiffin to do the work.
Now it could be coincidence or not, but the slide was adjusted a few months ago as the tiles were wearing. After that a screw came loose and gouged out two tiles. So our question was "Who is responsible? La Mesa or Tiffin", but they wouldn't do anything without Tiffin authorization. Our rep was not authorized to encourage Tiffin to respond so we were sent to the General Service Manager who was able to get Tiffin to overnight parts for repair. We were told the parts would arrive the following week and everything would be done by the following Friday. We checked in with La Mesa on the next Monday where we found the General Service Manager to be on vacation for a week. We then requested to talk with the original service rep.
He did show up for an hour, and then his remark was that it wasn't his issue anymore. We could talk with his supervisor if we wanted. Freddie has been the only employee who seems to understand customer service. He normally does not handle individual problems but works in fleet service. But he has been very kind and courteous. He told us our original service rep would be responding to our needs and would be our contact person. The parts did not arrive until the Friday we were to pick it up. Nobody called us to let us know. We had to call them. We were told it would be ready Monday by 4 PM.
We decided we needed to deal with Freddie as he was the only one who responded to our calls. We showed up on Monday about 2 PM and guess what? No really, guess! Absolutely nothing had been done. Not one darn thing. And for whatever reason there seems to be a problem with the house batteries, even though it has been plugged in for two weeks. We got the General Service Manager involve, again, His attitude was "stuff happens." A very unimpressive response. As full timers we had been staying with friends and in a hotel. Yes, stuff happens, but he wouldn't even pay for a hotel room. Freddie said he would top off the gas tank. Again Freddie was the only one who seems to understand customer service.
So here we are today, they have told us it will be ready by noon with all work done. Do we believe this will all come together? My husband wants to use the gift certificate, I do not think they will honor it. It just seems this company is interested in selling you a RV and then they don't want to be bothered. Be very careful and ask more questions. We didn't know what we didn't know and they have been less than helpful in helping us.
This the by far the worst experience of any of the many RV that my wife and I have purchased over the years. This is a company that will do anything to get the sale, but after the papers are signed look out. Straight downhill from there. To start off with they took our license to have them photocopied. They never returned them to us. We only found out when my bank required that I fax over a copy of our license so we could do a money transfer and found they had not returned them. Called them and was told by the salesman that they had them for a week... No phone call nor did they try to contact us. Had them send to us via FedEx and instead of sending to our Florida address they sent on off to our home in Indiana.
After a month finally got them back. We only given 1.5 hours to get all our belongings from one camper to another. The person who was supposed to be helping only could say that we had to hurry because their drivers had to be back to their office before dark. No help whatsoever other than the reprimand that we had to hurry. After of having our camper for a 2 weeks still have not gotten our second remote for second TV that they gave to someone else. They flat out lie to your face and do exactly the opposite. We were told that we would be contacted by one of their managers to address our issues and this has not happened even after many requests. There are many issues that we will have to do on our own. I have no confidence in this company backing anything that they say.
This review is for small class Thor CRV in Alvarado Tx. I saw water stains on ceiling. They said it probably happened when the vehicle was washed. It leaked after 4 attempts to stop leak - still have small leak.We both gave up. While still at dealership we were connected to the outside water supply. At home we found that water tank leaked when filled. There were several smaller items that were taken care of by the local dealer. BEWARE - BE CAREFUL.
If you are looking to purchase an RV of any sort do not step foot on any LaMesa RV locations. I sure wish I did not. In November 2016 we purchased a used 2015 Rockwood Mini Lite travel trailer from the Fort Myers, FL LaMesa dealership. By December 2015 the floor went bad. LaMesa did nothing to help. We paid to have the trailer shipped back to the manufacture and paid to have a new floor installed.
When we finally had a chance to use the trailer - May 2016 - discovered that 1 of the propane bottles was manufactured in 2013 and the other 2005. The 2013 bottle although 2 years older than the trailer can be refilled, but the 2005 bottle can not. Not sure how they get away with filling an outdated propane bottle, but I guess when you are as dishonest as they are you do what you want - legal or not. Called the sales person, explained the situation, he said "that is above my pay grade" and he would contact the service department manager. Service manager called me and the end result was he told me "the tank works, so it's fine" and they would not replace the tank. Small item perhaps, but we paid the market price for the unit and they made their money and provided us with an unusable item.
In April 2017 we purchased a brand new 2018 Heartland travel trailer from La Mesa RV. In November we started a long camping trip. Made it from Phoenix, Az and made it nearly to Austin, Tx and the roof blew off on half of our new trailer. We had to turn around and travel to stay out of rain to get back home and to La Mesa RV. Called La Mesa RV. They told us in middle of January they could look at it. What?? It's Dec 5. And if it rains half the inside would be ruin also. Call Heartland and they gave us a dealer in La Mesa RV that got us in. So my advice. Heartland is a good brand and it will be covered under warranty. But. Please... STAY AWAY FROM LA MESA RV!! They are great selling a unit to you. But when you drive off the lot they are totally done with you.
Purchased a new Vanleigh Vilano at the Daytona location. They then take the new coach to Sanford which is 1 1/2 hours away and tell me that the trades have to be delivered to Sanford and then pick up the new unit there. NOT GONNA HAPPEN. Just more lies from these folks. Just gonna pull the plug on the deal and leave La Mesa holding the bag for the attorney's fees on this one. Tired of sales lies and promises that change like the wind. These scumbags just tried to screw the wrong person. Camping World got burnt real bad by me a few years ago for same type of **.
If you EVER decide to buy an RV please take my advice, NEVER go to a La Mesa RV place. We took the camper out right after we bought it, checked it out... Found that there was a tear in the awning. We came home, called and got an appointment to take it in. Heartland denied fixing it. La Mesa told me we had 10 days to inspect everything. Well it was 9 days and no one is standing by their work. Told us basically, “Sorry for your luck.” I had read bad reviews and should have taken note. I would like to know if there is any legal action I can take since they told me I had 10 days to review and within that time, we called them and let them know.
They don't care. The worst customer service I have ever had, ever. When we picked up our brand new RV there were so many issue that I replied to their follow up email with a list of problems. Never heard back. Three months later my husband has fixed numerous things on his own but we are still waiting for a missing blind that we were told twice now has been ordered. We still need to have the slider repaired, but we are not taking it there. There was trash in the kitchen drawers and a razor blade in the cup holder, we were told it would all be detailed when we came to pick it up. I could go on and on. I have never written a review like this but hope it helps others who are shopping for an RV. Stay away for La Mesa!
This is early in... We haven't had our RV for a week. They said they would fix everything before signing contracts. We believed them. Now no one is returning calls, they said yesterday part would be there so my husband has been calling. They have been saying they will return calls? Never sign a contract on their word. It doesn't seem to be good. When you spend $85000.00 you expect a return phone call.
Bought new Winnebago View in April. It's now Sept and no support or response from dealer to make this RV right. I've yet to use it. Many issues including a nonworking refrigerator. The big issue, is upon inspecting this unit the next morning, realized it was damaged and the issue was not disclosed. Repair will cost 13 percent of units cost and will take over a month. The issue is it appears it was in a sandstorm and has hundreds of significant paint chips from front to back on drivers side. Even the glass has chips. RV had the $6300 full body paint. They tried to say this was normal as all Winnebago RVs are damaged like this. The service writer saw it and said it's excessive. The sales manager then looked at it and said it's excessive and said he would get the Co. customer service rep to come up with a solution. He also offered me $500 as make right for a $14k issue.
The customer service rep said he won't do anything about it, that's it's normal for Winnebagos to have this much damage, then it was there is no warranty for repairs like this, then it was noticed post purchase, so it's my problem. End result is it was not disclosed, and it's not their issue. Winnebago said it's the dealers issue as it happened in their possession. I ask for a replacement like unit, but none damaged promptly, before DMV paperwork was sent in. No response, no solution other than it's nothing they will take care of. Won't buy from these folks or Winnebago.
I can't believe all Winnebagos come damaged as the norm as when we looked at other units, this is the only one with this damage, maybe they just lie. Spent 100k for a damaged RV that still has issues that keep it from being used. Currently, the chassis battery is dead. Something drains the battery over a couple of weeks, making it unreliable anyway. Worst customer service ever, worst delays ever seen for repair and parts lack of taking car of issues on a new motorhome. Scumbags!
The end of July 2015 we purchased our 2016 Sunstar Winnebago Motor Home from La Mesa RV in Fort Myers, Florida. The sales experience was great, Steve ** was excellent with the financing and selling the extended warranty to us and the RV body finish protection, all of that was very pleasant. A couple of days after taking our prize possession home we noticed the rear wall separating on the outside on the driver's side next to the bumper. We called to have them fix it. 3 months later they manage to work it into their service department. The repair was a larger screw to fix the separation without resealing to prevent further water damage. There was a leak in the front entrance on the wall next to the door and the sheet rock was buckling all over that wall. That entire was replaced and so far that has not leaked anymore.
BUT, the whole back wall of the RV is saturated due to water seepage and has about an inch separation which is also pushing the whole rear bumper away from the RV. Called La Mesa to make an appointment so we could get this fixed prior to making a long trip and like always was told it would be a month or more before they can get it in to look at it. Took it in and the service writer, Steve, told us it would not be under warranty but he would talk to Mark, the service manager who was the service writer when the original repair was done shortly after we purchased the RV. Mark was quick to inform us their work was guaranteed for 90 days and that included extended warranties or ANYTHING they did and we would be responsible for the repairs.
Our first trip with this motor home resulted a break down in St. Louis, Mo. where we waited 4 hours on a wrecker on the side of the interstate because of a cut in the radiator hose caused by a sharp piece of metal from the frame rubbing the hose. Made it to Ohio only to have the AC unit stop working and nobody could recommend someone to repair it. Contacted Mark at La Mesa in Fort Myers with both incidents and he was very passive and very bothered by my calls to him since I was not in Florida when we had these issues and called him to see if he had any recommendations to help us. We let the problem with the AC go and all at once it started working again and did so the rest of the trip.
A few months later we went back to Missouri and the AC stopped working again, we took it to Camping World in Springfield and they had the RV for 3 days, it started working on its own and it ran the whole time they had it, hoping it would stop so they could find the problem. It didn't stop until this July and we needed it. Called, you guessed it, Steve at La Mesa in Fort Myers, Florida, was given the same run around with them being too busy.
The Service Department sucks. They are even lousy giving excuses!!! Take heed and do not purchase anything from La Mesa RV in Fort Myers, Florida. Do not attempt to have any repairs done at La Mesa RV in Fort Myers, Florida. Mark is a mouth piece that tries to sale you a discount on repairs that should have been done right the first time under new owner warranty and he lies and says he has not talked to you about the problems you are experiencing after speaking with you and brushing you off on multiple occasions.
My husband and I are in the market to purchase a motorhome and decided to visit La Mesa RV Sales in San Diego. We expected to be paired with a professional, honest and resourceful salesperson who could educate us on the RV Class C we are interested in and be honest about financing and down payment. What an awful experience and I blame "John" and the phantom "Tom" who we never saw. We wasted our time and a hard inquiry to our credit because of these untrustworthy salespeople who mislead us. Whatever you do, stay away from this store. I believe that they discriminate and I will never step foot in their doors again. What an awful experience!!!!
Four weeks ago, my husband and I flew to Ft. Myers, Florida to purchase a brand new 2017 Winnebago Tour. We worked with a salesperson from La Mesa in Mesa, Arizona. We purchased the vehicle on a Saturday and stayed at a RV resort 1/2 mile from the dealership. We discovered that there were a lot of items that did not work. When we returned to the dealership on Monday and told them of all the items that did not work, they said they were aware of this and decided not to tell us about them before we purchased the motorhome. Of course, they have our $300,000+. This meant driving the RV back to Arizona with a brand new vehicle that had issues, some of them safety.
We pulled into the La Mesa in Mesa, Arizona after driving for five days from Florida. Our motorhome has been in the shop since then - three weeks. The vehicle has a three year warranty which is a joke. Even though we had a long list of items that needed repair, the service dept. said they had to get everything approved from Winnebago before they could get parts and fix the RV. In addition, the refrigerator does not work, nor has it worked (which the dealership was aware of). It is a brand new Samsung refrigerator and La Mesa said they are waiting for parts. Really, three weeks? We have no one that is an advocate for us. Everyone seems to pass the buck. This whole experience has been a nightmare. I hope that anyone who considers buying a RV, trailer or camper from La Mesa will read all the reviews that are posted and buy from another dealership.
I just spoke with Charlie, LaMesa Sales Manager and he does not seem to understand. WE HAVE STATED THAT WE WISH TO NOT PROCEED WITH THE PRELIMINARY RETAIL ORDER ON THE 2017 TIFFIN ALLEGRO BREEZE 32BR!!! There have been several inconsistencies with regard to the safety of the motorhome.
6/13/17: Salesman Shaun ** showed the vehicle and we took for a test ride. He indicated it tows 10,000 lbs. and had Cummins 380HP engine. When in fact I checked later that it tows 4,500 lbs and was 275 HP engine. We indicated some issues with the motorhome. Specifically, generator was not recording hours running on the dash or on the generator clock after it being on for over 2 hours. My wife noticed a bouncing from the passenger seat during the initial test drive. There was water on the floor from the slide outs which Shaun indicated was normal from the rain, not so. Delivery was promised Friday, June 23, 2017 at 12:30 pm with all issues fixed. 6/20/17: I decided to have an independent inspection as a result of the 6/13/17 issues found during initial preview. Contacted LaMesa that and an inspector and I would be at LaMesa, Pt. Saint Lucie, Fl on 6/21/17 at 11:00 am to inspect the motorhome.
6/21/17: I arrived at LaMesa at 11 am with the inspector. Robert ** in service stated that the motorhome had just finished a frame inspection and ready to go and all issues repaired, and their pre delivery inspection was completed. Stated that on 6/23/17 at 12:30 pm we could take delivery. Also stated that he could not release the LaMesa pre delivery inspection for liability reasons. Independent inspector inspected the motorhome and discovered that between 58 - 70 mph struggled to keep the RV on the road on account of left pulling and vibration. Also, noted that the generator hours were not recording, the plug by the invertor no power, and the rear bedroom plug no power. Why were these not discovered during LaMesa pre delivery inspection? Why did we have to hire at our cost an independent inspector to discover these issues?
6/23/17: I discovered that there was a recall by Tiffin the manufacturer. Brought the recall to the attention of LaMesa (which I never heard back on). The recall speaks to a loss of steering. How can an RV dealer such as LaMesa sell a motorhome with a recall with such a safety issue? Specifically, Tiffin Motorhomes, Inc. Recall 17V-232 involves certain model-year 2017 Allegro Breeze Motorhomes. The ball joints on the independent front suspension modules can loosen and separate, leading to a partial loss of steering. Tiffin will notify owners, and dealers will inspect, clean, and secure the ball joint. A notification schedule has not been set. Contact Tiffin at (256) 356-8661.
6/26/17: Called Timothy **, salesman to cancel the preliminary retail order. He stated someone would call me to finalize today. 6/27/17: I got a call from Charlie, sales manager to discuss the preliminary retail order. He stated that the delivery is scheduled for Friday, 6/30/17. I informed Charlie, that under no circumstances will we be there on Friday 6/30/17. Per my phone call with Tim ** on 6/26/17 we canceled retail order contract #**.
Please let me be clear, we are canceling this order, will not be taking delivery of this subject motorhome, and we feel LaMesa has been grievously remiss in its attempt to sell this unsafe unit. I would appreciate a written and verbal acknowledgement confirming the retail order cancellation. Finally, I called the LaMesa resolution center in California. Got the contract canceled the next day and a refund. But what a couple weeks of total stress. LaMesa are Pro's at FRAUDULENT INDUCEMENT. And while at another RV dealership met two couples that experienced the same worst experience.
I bought a 2017 Thor Windsport in October 2016, and had to wait until 5/11/17 to get it in for warranty work. After having my RV for 6 weeks we are still waiting on parts. I am always told they will follow up in a day or 2 and after a week I have to call back in. None of the service advisers are ever available to talk with so you have to leave a message. Even the main manager doesn't return calls. This place is terrible and I won't be doing business with them in the future. Lots of good companies out there so don't waste your time with these jokers.
We purchased our 2016 Heartland Edge 397 from La Mesa May of 2016. Within a month we had a long list of problems. We live in our RV full time. To make a long story as short as possible... we have brought it back 3 times to have this list of problems fixed. All 3 times we were told they did not have enough time to repair/fix. One of the main issues was a cracked grey tank. Twice they ordered the wrong tank, or at least that's what we were told. Problems that existed since day 1 and were not ever fixed passed the 1 year warranty and after 3 times bringing it back... staying in hotels costing us thousands... we are told "these items are no longer under warranty." ARE YOU KIDDING ME?? They could not get the work done in a year and now it's on us!??
Also the 5 seater sofa with 3 recliners was broken since day 1 and on the second visit to have it fixed we are told it was installed wrong. Our service person actually got in our RV, sat in a recliner and said "Now, what's wrong with these chairs?" As she was saying this, she pulled the release cord to make the chair recline and the wire cord broke in her hand!!! Then the 3 time we were back there she denied that this happened! I have never in my life been so frustrated, disappointed, angered and simply disgusted with a company in my entire life. The service department is useless and incompetent and liars. I could never ever refer anyone to La Mesa. Do your homework, read reviews, trust in what you are hearing and reading and don't ever buy anything from them.
La Mesa Experience Keystone Cougar 28. 3/21/17 Finally we got to go RVing First time we had a few problems. Bad battery, wall light not working. When I went to connect the septic drain, the black (**) tank was full. The sale included a full tank, got it all over the camp site. This spill was a special appreciation celebration from La Mesa. Keep up the good work!!! 2/27/17 Was called on the 20th that the RV was ready, making arrangements for pick up. 2/20/17 Bob ** called on Monday 13 me that parts were in, still waiting, 50 days or 7 weeks had passed by from purchase still no RV. Long weekend Columbus day staying home. This is a good week to start looking for legal advice. 2/13/17 My RV is still in La Mesa shop a month and a half later after purchase. I am already paying for the lemon that I purchased. I will be hiring a RV surveyor to inspect the condition of unit at pickup.
2/4/17 Went to pickup trailer for the first time felt the air and the charging system working. I hooked up the trailer and the left landing leg could not go up, bent, due to forklift damage in the lot. 2/3/17 The RV is still in the shop La Mesa with no communication. I should of paid attentions to all of the complaints that are posted on the internet. It has been a bad experience personally and financially. 1/26/17 I met up on Monday with Mr. ** and pointed out the issues of the landing gear. Also I mentioned about the air conditioning and the charging system. A lady from the service department called me and they checked out the problems with the electrical and told me that the air conditioning. It was OK but the problem was with the charging system.
I told her that I have only had the trailer in my position for two days. She told me that the charging system had to be run through my protection plan that I purchased when I bought the RV and I told her if the trailer came like that why should I have to run it through my insurance, she tell me was a used trailer. I didn't understand the concept but I said whatever. Took it back 1/23/17 I haven't had the RV for two days yet and all have seen is problems. I don't know if you guys check the units before you sell them. All I just inherited somebody else's problems. I called Bob ** on 1/23/17 in the morning. Left a message on his answering machine. And no answer.
1/21/17 I pickup the RV. So that night went to use for the first time the RV the lights came on but the 12 volt system was still low, so I looked at the breakers and the charges system was off. That is how we received it from the dealer. When I turned it on the the complete electrical tripped off. At the dealer at the time of the purchase we never checked the charging and air system. I tried to run the air conditioner and it did not work. We never saw it working at the dealer also. 12/31/16 I took it back to the dealer and they fixed the both problems. 12/30/16 We just bought 12/30/17 a 2014 Keystone Cougar when we picked it up from La Mesa, Port St. Lucie. I had a little question about a light that was on in the front of the RV so a technician came and started cutting wires and putting electrical house tape. I took it home and the landing gear did not work properly.
"That's what they charge, ma'am. Can't help you anyways, they're paving the parking lot. Don't know where else you can take it." THAT is the level of customer service for the $101,000.00 dollar RV we purchased. I can understand being proud of your work, but $50 to check the tire pressure??? REALLY!? It's not changing out the engine! It's checking the tire pressure! I didn't give you any negative stars because you were clever enough not to offer that option!!! YOU SHOULD BE ASHAMED OF YOURSELVES!!!
I bought a 2015 Thor Motor Coach from La Mesa. While signing the paperwork for financing, they talked me into buying a very expensive warranty from an outfit named Guardian. I bought and was told that it covered anything that breaks, including cosmetic items. Of course, mechanical also. Well, I made an appointment with them to fix all the things that had broken, and I would pay 50.00 deductible. The things they fixed were a latch on the drawer, the mechanical step, and the cruise control button. The things they told me Guardian refused to fix were, the handle on the microwave, the driver's seat, and the driver's side window.
First they told me it was easier to warrant the whole microwave, and later changed their minds. Second, they told me they didn't warrant foam falling over the base of the seat. Third, the window rattled, wouldn't warrant, and later charged me for fixing it. When I took the RV in I told the service guy that I didn't want them to fix anything that the warranty wouldn't pay for. Still got charged for the window. He told me that the microwave handle wasn't covered because it wasn't mechanical. So I asked them why they covered the door latch and the plastic cover for the cruise control. Well, we argued back and forth about these items for two days and were very condescending. Well, besides them not fixing things that should be warrantied, they charged me 180.00 after being told not to fix anything that wasn't covered. I will never darken their door again.
Really??? Are you for real Karl? Our experience at La Mesa was probably the worst possible given that you and everyone else in your organization with few exceptions promised the moon and delivered very little. It starts the minute you sign and the first words out of your lips are "there's no cooling off period in Arizona. So once you sign you can't change your mind." Nice way to begin a relationship don't you think? Then you are sent to a finance idiot (Dale) who tries to sell you a $32,000 dollar extended warranty plus a $13,000 paint protection. Then when you laugh at him out of shock he has a hissy fit and leaves the trailer slamming the door. Then the coach is picked up and there's lights missing and all LED bulbs removed, touch up paint removed, ladder removed etc. The service departments reply "it's a pre-owned coach you know."
We were told a PDI was done on the coach but as I opened the door to the aqua hot the filter reads Sept 2016. I assure that I've never been provided any proof a proper PDI was done. They claim it's out of their control because it was done in Yuma. Now I'm left at my expense to do a complete oil and filters change. Then on delivery the driver's side head light doesn't work. We make a special trip back and what do you know they repair it... Well at least we thought so until the next morning we pull out of a camp site and the light still isn't working. Then we see they changed out the under cabinet spotlight and what do you know again it's the wrong one with no LED bulb.
We call... Bill ** he says, "That's the light Tiffin provides. They don't keep the same lights in stock and change all the time. We are done with this and we are not doing any more for you." By the way after speaking to Mr Bob Tiffin I can assure you he does not agree. Oh but wait there's more... We see they've scratched the door so we call the service manager because Bill ** can't admit to La Mesa being at fault, all this after I've told him, "It is YOUR COMPANY that did the scratch because I had just had the coach power polished."
Take this any way you like but when you sell a large purchase and if you want return customers you better get your integrity intact. In our minds you have zero as a company. I have shared this with Mr Tiffin and I hope for your sake and everyone's sake that actions are taken to provide the customer with a sales experience worthy of the price we pay to buy these units. Canadian customers pay 30% more in exchange. You are encouraged to trade in your unit as you tell us we only pay tax on the difference. FYI... Not true. We pay at the border tax on the total cost of the coach including the trade in. Just so you know that's $8000.00 more than we were told. Thanks for the quality information.
You sell smoke and mirrors and lies. Do you really believe now I'm going to refer you to someone we value as friends? I wouldn't send my worst enemy there. Since our experience we have read reviews and you would be well advised as a company to read some and take action. The feeling we got was get the customer out the door ASAP out of sight out of your responsibility. We feel we were taken advantage of and that compensation is in order. Please take this under serious consideration.
My wife and I went to La Mesa RV, we signed a purchase agreement on a new class A motor home, and well that is when the deal went sour. We tried to cancel the deal twice afterwards but in the state of Florida there is no buyer remorse clause and were told that we couldn't cancel. We also consulted with a lawyer but were told we were locked into the agreement. We had extras added to the motor home for the cost of $2300 which was included into the purchase agreement price.
When the motor home was supposed to be ready on a Thursday, here it is the following Tuesday and it was still not ready. We told them that I had to pay extra money at the campground and they said that was our problem and not theirs. One of the loan advisers asked us if we wanted to get out of the whole situation and we said yes, however he also told us that the only way out was to pay for the extras they put into the RV. We did unwillingly because we lived 1500 mile away and had to get home. Little to be known to us that the bank had not approved our request for a loan to purchase said motorhome. I feel they stole $2300 from us, they are dishonest and lying thieves. Buyer beware. Do not do business with La Mesa RV. Highly recommend not to.
Do not buy from them, do not buy Heartland products. Started with a bait and switch pricing problem at time of sale on a new toy hauler. That should've been my first clue to run, but I didn't, don't make my mistake! I've owned this for 6 months, it's been in the shop for 3, including a trip to the factory, but it's still not all fixed. Some of the things that were fixed, broke again. Some things they said they fixed, they did not and on my last trip, more things broke. We have 6 trips on this brand new unit, and not one single trip did everything work as it was supposed to. LISTEN TO MY WORDS... DO NOT BUY FROM THESE PEOPLE!!! Look at all the negative reviews out there and hear them!!! I've put more miles on it just taking it in for service than I've actually used it.
La Mesa RV Company Information
- Company Name:
- La Mesa RV