La Mesa RV

I contacted my salesman at LaMesa to explain what happened, and I asked for a refund for the purchase of the new battery. I was transferred to multiple different people who all refused to help me, so I asked to speak with the sales manager. He said he would look into it for me to see what he could do, and he would call me back by the end of the day. That was 3 days ago, and he hasn't returned any of my calls. I also left a message with the LaMesa corporate office, but I haven't heard back from them yet either. I understand they probably weren't aware they were selling me a never before owned vehicle with a faulty battery...that isn't even my issue with them at this point. The fact they refuse to correct it or even have the courtesy to contact me back when I have been nothing but polite is upsetting. If this is how they treat return customers, I'm not interested in giving them my business. I spent way too much money there for them to ignore my valid concerns.

It was clear upon approaching the unit that it had not been cleaned inside or out, the salesman explained that it had just arrived on the lot and not been cleaned but that being cleaned it would look great. While looking inside the unit I found that the toilet seat was broken and told the salesman. We loved the unit and the price was within our budget so we were directed to the finance office and started the paperwork. Later we were told that we could pick the unit up on Sunday, that a fan motor for the air conditioner had been ordered. We were attempting to make plans with our family out of state for the first week of the month and requested that if possible we could take possession Thursday which they agreed to.

During the walk-thru and orientation the step at the sliding door would not work, we were told that a replacement would be ordered and the curtain on the driver’s side rear window was programmed reversed, up was down and down was up however it would be corrected. The unit had been cleaned inside and out, all tanks were full, water, propane and diesel, we left for our family obligation in our new/used Airstream with a broken toilet seat. With a full 5 year warranty on the unit.

While out of state we received a phone call from the service department and were told that the earliest we could get the unit in for any repairs was October 11, 6 weeks after taking possession. The appointment was for the step and curtain, I explained to the lady the other problems we were having. The broken toilet seat, the ac fan, the sewage hose leaks and that the hose would not retract, at this point we were told that our problems would be noted and evaluated after we dropped it off. The lady agreed that we could drop the unit off on October 10, at 3:00 pm to be serviced the next day for 2 items only, the other items would be evaluated at that time.

After returning from our trip we received an email from Robert ** which read that he had confirmed with the delivery coordinator three items and “yes the fan motor on was order with an estimated ETA of 9/30, someone will be in touch with me as soon as it arrives.” This is the second motor home we have bought from La Meza. We had service problems with them on the other unit, time delays, waiting to evaluate our complaints before doing anything to correct the problem. It was our hope that things had gotten better but it appears that nothing has changed.

The RV is stored in a covered parking area at my home, and was not exposed to rain until recently, when I encountered a rain storm on a camping trip. So 5 months after purchasing a 'brand new' Winnebago Travato, I learned that I have a roof leak. I called Winnebago to ask them if warranty work could be performed by a mobile RV service provider near me. They advised that the selling dealership could sublet the warranty work and suggested that I contact them to discuss the problem.

After 3 phone calls with 3 different people at La Mesa RV, the final message from them is that a roof leak is not likely covered under the warranty, which is absurd. They also said that they could not sublet warranty work on an RV that they sold. Additionally, they told me that Winnebago is ultimately responsible for the warranty. It seems that the warranty is a hot potato. I'm taking the RV to an authorized Winnebago service center located within a reasonable drive from my house, so hopefully all will be resolved soon. That said, La Mesa RV was of absolutely no help with this after-purchase issue.

We tried to discuss the problem with the LaMesa customer service who directed us to call Thor, the manufacturer directly who then was no help other than to tell us to call master volt directly who after several attempts could not get hold of anyone. After several weeks of back and forth which was ridiculous, we finally were able to get a service appointment at a dealer, with no help from any of the parties mentioned above. The dealer who is a authorized Thor repair center confirmed that the system is just not good and the operation of the batteries are limited.

We understand that LaMesa is the dealer, not the manufacturer, but as the purchaser we should be able to get answers and help from the dealer not get a run around. With all the rvs we have purchased throughout the years and different dealers we dealt with LaMesa has certainly been the worst. I am not one who writes reviews, but I really have to let people know that the experience with the whole LaMesa organization has been awful. We haven't decided what to do next.

ORIGINAL REVIEW: There were issues with our Fleetwood Bounder and we gave a list to the sales rep. They kept the RV for a long time and then said everything was fixed. We went on 2 short weekend trips. Found a broken speaker, broker window, weather striping- was to be fixed. We could deal with everything we found and my husband got a service appointment. So we took a trip cross country since everything wrong was minor. By the first day front room slide would not go in all the way and by the second day the 2nd key hole got stuck. We are currently sitting in Wyoming waiting for good Sam. I called Le Mesa and of course cannot get ahold of anyone.

Be careful buying a RV here. Well Chris from La Mesa called back- so surprised. He gave us some info to hopefully fix the slide. Really no help with the lock so remember the broken window my husband got it open and is now crawling in the window. So as of yesterday from bad to worse- RV would not start at all!!! La Mesa was no help. We had to call our own mobile mechanic, pay $200 to get the RV going two doors down to a Ford Dealer, get a hotel room for the night, and rented a Uhaul to get everything out of the RV since it will be a few days until Ford can even look at it.

I called the dealer, spoke to the guy, Brandon, who sold us the RV and he said he can do nothing-so if they say they are there for you do not believe them. If you call for any reason they just send you to service. Finally got ahold of the service manager and basically was told call the warranty company. I would caution anyone from buying at Le Mesa RV and do not believe anything they tell you. Agree with most of these posts- they just want to sell you the RV and after that fend for yourself. I would give the minus stars if this review would let me. Oh and there were poor ratings on here the other day which seemed to have disappeared since- very interesting.

To add to the story it is now 6/5/22- the warranty company was fantastic and paid for some of the finances we were out, but very minimal. I have talked to David at Sacramento La Mesa- who guaranteed me he would talk to the VP and get back to me. It has been over a week and never heard a thing. So I went onto the La Mesa website and chatted with a customer service rep who assures me that someone will get in touch with me- I will believe it when I see it. So still out $1915.62 and our RV is still in Nevada. As I said before do not buy a RV from La Mesa -they just want to sell you the RV and after that fend for yourself. I have decided to warn everyone I can against La Mesa RV so will be posting this on several sites until it gets settled and I am contacting the better business bureau. Will keep you all posted.

They refuse to do any warranty related engine or chassis work and will not make arrangements with Ford. They sold me this brand-new class A motorhome, but I need to waste my time looking for and traveling all over California to get warranty repairs done. Why do I need to that? I even paid extra to have mobile service only to find out I am not in a covered mobile service area. Who does that? They are a complete joke. Stay away from them. Far, far away!!! La Mesa RV Jayco Ford Motor Company #lamesarv #jaycorv #fordmotorcompany

We bought a 2021 Integra Escalade Super C in February 2021. A year and 3 months later still have warranty issues not fixed after taking it in 3 times. Floor was torn up for a year and finally had to get it fixed by another company. Still waiting to get our $300 reimbursement for that. This last time they had it for two months and finally fixed two vents. Door is still not fixed and trim moulding isn’t either. They don’t do what they say and always have an excuse for not doing their job. This is our 5th RV but our first from La Mesa RV Albuquerque and I would not recommend them. I would avoid them at all costs, you’ll be glad you did! Buyer beware, you’ve been warned.