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La Mesa RV Reviews
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Searching for a Motorhome I called La Mesa RV. They showed me some, I told them where are budget was. I was told they have one coming in I will really like. They mislead me about the one coming in. I said no Bunk Houses. This was bait and switch, to substantiate it they knew it was a bunk house. Instead of calling me to tell me the one I agreed on was not what came in they still had me drive down there hoping I would pay more for another one they had. To back that up they had a salesman drive me around to "see what else I might may like" for more money of course.
I bought my very first RV from La Mesa in March 2022. I knew nothing about RV's. We purchased a *like new* 2022 Jayco 31F for $120,000. It had less than 2K miles. The Sales associate told us that the Warranty with Jayco extends to the 2nd buyer. Within our first year of owning this RV we had several problems with it. Generator went out, The Glue on the floors was not sticking, the refrigerator went out, cameras had issues, propane didn't work. When we brought it in for service we were told that we had No Warranty! That it in fact does not transfer to the 2nd owner as we were told by their sales associate. We had to go and fight with the office to get our issues fixed and have them covered - and they finally agreed to it after the sales associated admitted she told us this information.
This was 2 months into purchase! When I asked if we could trade it for a new model that does come with a Warranty, they said they would buy it back from us for $80,000!! So we obviously kept the one we had because we were not taking a $40,000 loss in 2 months! When you bring your RV into service at their Port St Lucie, FL location, you get the run around! We have brought it in a total of 3 times and each time we get it back it is in worse condition. Then when we dropped it off!! They seem to break more when they have your RV and they really don't seem to care at all. The Floors were recently replaced and they took the molding off the walls to put them down - when we got it back There is no molding! Only nails sticking out of the walls!
We have called for 2 months asking for our molding back and we get stories as to its being ordered. We had a soft spot fixed on the ceiling as it was dipping and the tape seal was coming off. We got it back with a bigger dip and whoever put the tape back on the ceiling had dirty hands and I had a hand print and crooked/folded tape! They don't seem to help you or do anything for you. In order for anyone to cooperate you need to get the service manager involved who also doesn't want to be bothered by his job. In order to get some of my work done I had to email him and the girl that finally called me to schedule after I left several messages told me she had to call me now that "her manager has been notified". Are you kidding me! Not to mention, when they have your RV - They keep it a long time, and I mean for months!!
While you are paying the monthly bill to have your RV and your monthly storage fees - they take their damn time in getting it back to you. I know others that have had it there 6-8 months with No repairs done! I was also told by my service rep that the office no longer wants to pay for my repairs as its costing them too much money! I am sorry they gave me wrong information and now they have to deal with it! I am also sorry that I have to keep bringing it back because their service team just can't get it right! This business is extremely unprofessional and has ruined our very first RV experience. Take your business elsewhere!
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Service Dept gaffs you off, you have to complain to manager for one of his staff to take action, go somewhere else. They don't return calls. Sales department treats you like a king as long as you're interested in buying. Do not recommend this place, low ball you on trade ins, and inflate their prices.
We went to La Mesa RV in October 2022 and were asked to put a $5k deposit as there is one RV on the assembly line to reserve our name on the unit. We were told by the sale person that the unit should be ready by the end of November. Keep in mind we lost everything after hurricane Ian hit SW Florida and in need of a quick living solution. After we put the $5k deposit no communication from anyone at La Mesa RV in Fort Myers branch. We called and left many messages without any luck. Today is January 19, 2023. For the past 2 weeks we called and left numerous messages to get our deposit back as we have been waiting for months. Still we have not received any communication from the company. Just beware folks.
After discovering that I had posted a negative review about my experience, I received 4 calls back from 4 different people at La Mesa in a 2 hour period. They apologized for neglecting to contact me back to handle a relatively minor issue. They agreed to refund me for the battery and service charge I had to pay out of pocket for, as well as install a new battery for me since the one I had installed during my trip wasn't the right type of battery for my coach. I am updating my rating to 4 stars because I appreciate their willingness to finally make it right. Hopefully that continues in the future when issues arise.
NEVER purchase an RV through LaMesa!! I bought a BRAND NEW Thor Chateau at an RV show at the stadium. If I had known ahead of time it was through LaMesa I wouldn't have gone, because I purchased my first RV through them and had issues, but I decided to give them another chance. Our very first time taking it out camping, I noticed the battery in the back was not charging, so we didn't even have lights after we had to turn the generator off for the night. One morning we woke up to a horrible sulfur smell and heard a hissing sound. The smell was so strong, we decided we'd better take it to a repair shop. The repair guy said the battery had an internal short and was about to explode. He said we were lucky the RV didn't catch on fire. So after spending several hours at the repair shop (because they didn't have a battery in stock and had to go pick one up), I paid for the new battery and left.
I contacted my salesman at LaMesa to explain what happened, and I asked for a refund for the purchase of the new battery. I was transferred to multiple different people who all refused to help me, so I asked to speak with the sales manager. He said he would look into it for me to see what he could do, and he would call me back by the end of the day. That was 3 days ago, and he hasn't returned any of my calls. I also left a message with the LaMesa corporate office, but I haven't heard back from them yet either. I understand they probably weren't aware they were selling me a never before owned vehicle with a faulty battery...that isn't even my issue with them at this point. The fact they refuse to correct it or even have the courtesy to contact me back when I have been nothing but polite is upsetting. If this is how they treat return customers, I'm not interested in giving them my business. I spent way too much money there for them to ignore my valid concerns.
My wife and I visited the showroom on a Sunday afternoon and decided that we would wait to purchase. Over the following weeks and month we received emails about rv’s and finally I contacted the internet office and explained exactly what we were looking for, then we were contacted about a used rv that we might be interested in so went back to showroom and were taken to a 2017 Airstream on a Sprinter frame.
It was clear upon approaching the unit that it had not been cleaned inside or out, the salesman explained that it had just arrived on the lot and not been cleaned but that being cleaned it would look great. While looking inside the unit I found that the toilet seat was broken and told the salesman. We loved the unit and the price was within our budget so we were directed to the finance office and started the paperwork. Later we were told that we could pick the unit up on Sunday, that a fan motor for the air conditioner had been ordered. We were attempting to make plans with our family out of state for the first week of the month and requested that if possible we could take possession Thursday which they agreed to.
During the walk-thru and orientation the step at the sliding door would not work, we were told that a replacement would be ordered and the curtain on the driver’s side rear window was programmed reversed, up was down and down was up however it would be corrected. The unit had been cleaned inside and out, all tanks were full, water, propane and diesel, we left for our family obligation in our new/used Airstream with a broken toilet seat. With a full 5 year warranty on the unit.
While out of state we received a phone call from the service department and were told that the earliest we could get the unit in for any repairs was October 11, 6 weeks after taking possession. The appointment was for the step and curtain, I explained to the lady the other problems we were having. The broken toilet seat, the ac fan, the sewage hose leaks and that the hose would not retract, at this point we were told that our problems would be noted and evaluated after we dropped it off. The lady agreed that we could drop the unit off on October 10, at 3:00 pm to be serviced the next day for 2 items only, the other items would be evaluated at that time.
After returning from our trip we received an email from Robert ** which read that he had confirmed with the delivery coordinator three items and “yes the fan motor on was order with an estimated ETA of 9/30, someone will be in touch with me as soon as it arrives.” This is the second motor home we have bought from La Meza. We had service problems with them on the other unit, time delays, waiting to evaluate our complaints before doing anything to correct the problem. It was our hope that things had gotten better but it appears that nothing has changed.
I purchased an RV from the La Mesa (Mesa AZ location) in April 2022. We live in KY but were having trouble finding the RV we wanted, so instituted a nation-wide search. La Mesa had what we wanted and the price was within the parameters of our expectations. So we purchased the RV, flew to Mesa AZ, and drove the RV back to KY.
The RV is stored in a covered parking area at my home, and was not exposed to rain until recently, when I encountered a rain storm on a camping trip. So 5 months after purchasing a 'brand new' Winnebago Travato, I learned that I have a roof leak. I called Winnebago to ask them if warranty work could be performed by a mobile RV service provider near me. They advised that the selling dealership could sublet the warranty work and suggested that I contact them to discuss the problem.
After 3 phone calls with 3 different people at La Mesa RV, the final message from them is that a roof leak is not likely covered under the warranty, which is absurd. They also said that they could not sublet warranty work on an RV that they sold. Additionally, they told me that Winnebago is ultimately responsible for the warranty. It seems that the warranty is a hot potato. I'm taking the RV to an authorized Winnebago service center located within a reasonable drive from my house, so hopefully all will be resolved soon. That said, La Mesa RV was of absolutely no help with this after-purchase issue.
Attended an RV show in Phoenix, salesman at the show was AWESOME, professional and personable. After handing the cashier's check to LaMesa 2 weeks later when it was ready we took delivery. That when it all went to **. Sales team was great, delivery and sales awful!! Right off the lot the LaMesa response to issues is, "It's the manufacturer's problem, we just sell it!!" In short they do not back the product they sell and they have no problem admitting that. Multiple issues in the first 10 miles and a battle to get them fixed, to this day the manager of the service department still has not returned my call as I have requested. Bottom line, if you are looking for an RV make sure your dealer is prepared to back their product!!
Purchased a new 2023 Thor Tellaro from LaMesa RV Fort Myers, Fl. location. We were truly misled by the salesman, not sure it was intentionally or he was not trained, although he did say he worked there for six years. This was not our first rv purchase, we have been rving for over 35 years and have purchased a number of rv's. This particular rv has a master volt auxiliary battery system, not a standard generator. We had no knowledge of this type of system but the salesman assured us that this system was the newest and greatest and that it is proven to be dependable. What he failed to tell us is that the system will not stay charged when using the rear air conditioning or appliances in the back, the batteries lose charge in a short period of time, in our case less than 2 hours, unless you keep the vehicle running or you are hooked up to shore power, Had we been told this during the sales process we would have chosen another model.
We tried to discuss the problem with the LaMesa customer service who directed us to call Thor, the manufacturer directly who then was no help other than to tell us to call master volt directly who after several attempts could not get hold of anyone. After several weeks of back and forth which was ridiculous, we finally were able to get a service appointment at a dealer, with no help from any of the parties mentioned above. The dealer who is a authorized Thor repair center confirmed that the system is just not good and the operation of the batteries are limited.
We understand that LaMesa is the dealer, not the manufacturer, but as the purchaser we should be able to get answers and help from the dealer not get a run around. With all the rvs we have purchased throughout the years and different dealers we dealt with LaMesa has certainly been the worst. I am not one who writes reviews, but I really have to let people know that the experience with the whole LaMesa organization has been awful. We haven't decided what to do next.
UPDATED 06/14/2022: So never heard from anyone at La Mesa - called David, manager at dealership-had to remind him who I was and when he remembered he said he talked to his VP and was told basically too bad, you bought a used RV and it was fine when it left the showroom - that is just part of RVing. Told him he sold me a lemon. He said it is not a lemon and I can talk to their legal team. I asked how I can get ahold of their legal team and he said they will call and hung up on me obviously not holding my breath. So I am out about $2,000 thanks to La Mesa RV.
ORIGINAL REVIEW: There were issues with our Fleetwood Bounder and we gave a list to the sales rep. They kept the RV for a long time and then said everything was fixed. We went on 2 short weekend trips. Found a broken speaker, broker window, weather striping- was to be fixed. We could deal with everything we found and my husband got a service appointment. So we took a trip cross country since everything wrong was minor. By the first day front room slide would not go in all the way and by the second day the 2nd key hole got stuck. We are currently sitting in Wyoming waiting for good Sam. I called Le Mesa and of course cannot get ahold of anyone.
Be careful buying a RV here. Well Chris from La Mesa called back- so surprised. He gave us some info to hopefully fix the slide. Really no help with the lock so remember the broken window my husband got it open and is now crawling in the window. So as of yesterday from bad to worse- RV would not start at all!!! La Mesa was no help. We had to call our own mobile mechanic, pay $200 to get the RV going two doors down to a Ford Dealer, get a hotel room for the night, and rented a Uhaul to get everything out of the RV since it will be a few days until Ford can even look at it.
I called the dealer, spoke to the guy, Brandon, who sold us the RV and he said he can do nothing-so if they say they are there for you do not believe them. If you call for any reason they just send you to service. Finally got ahold of the service manager and basically was told call the warranty company. I would caution anyone from buying at Le Mesa RV and do not believe anything they tell you. Agree with most of these posts- they just want to sell you the RV and after that fend for yourself. I would give the minus stars if this review would let me. Oh and there were poor ratings on here the other day which seemed to have disappeared since- very interesting.
To add to the story it is now 6/5/22- the warranty company was fantastic and paid for some of the finances we were out, but very minimal. I have talked to David at Sacramento La Mesa- who guaranteed me he would talk to the VP and get back to me. It has been over a week and never heard a thing. So I went onto the La Mesa website and chatted with a customer service rep who assures me that someone will get in touch with me- I will believe it when I see it. So still out $1915.62 and our RV is still in Nevada. As I said before do not buy a RV from La Mesa -they just want to sell you the RV and after that fend for yourself. I have decided to warn everyone I can against La Mesa RV so will be posting this on several sites until it gets settled and I am contacting the better business bureau. Will keep you all posted.
La Mesa RV author review by Sharee Collier
La Mesa RV is a marketplace for used and new RVs. La Mesa RV began as a simple RV dealership in La Mesa, California, in 1972. It has since moved its headquarters to San Diego and expanded, with dealerships in Florida, Arizona and New Mexico.
Sharee Collier is a blogger and RV lifestyle expert. She has explored the country while living and working on the road full-time for five years. She is the author of the “Live.Camp.Work.” blog, podcast and book.
La Mesa RV Company Information
- Company Name:
- La Mesa RV
- Website:
- www.lamesarv.com
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