La Mesa RV

We drove the coach back to Naples, it did drive and ride a little better than the test drive. The coach was parked for a week, then were offered a free weekend at Cypress Trails in Ft. Myers for the weekend of May 4-7, 2018. While we were there we experienced a few other issues, and decided to drop the coach off at La Mesa for repairs and correct the steering issue. We were told own the coach and our responsibility to take it to the chassis shop for repair. We explained it was like that when purchased the coach. Well the coach is still there for repairs for now and they haven't made the warranty repairs. We are picking it up on Friday to take to the chassis shop. I feel we have been mistreated, taken advantage of, and told the coach was repaired and driven and this is not true.

While in Finance, our CSR Stacy ** stopped by, asked us if we wanted our T.V. Installed (which we brought with us) on a swing bar? Cost $170. Never mentioning that if on a swing bar it would be permanently mounted! Which our CSR conveniently forgot to mention to us. FYI our camper has an Outside TV Bracket! When we finished in Finance, our camper was parked outside all hooked up to our vehicle! My husband decided to walk around the camper to do a double check! He noticed the latch right behind the ball was NOT in locking mode! When my husband tried to lock it, The locking mechanism would not lock into place, and the paddle lock would not go through the hole.

We were being sent out with an unsafe ball & hitch! We found the mechanic that had installed the hitch. He worked on it for several minutes, then said "Oh I know the problem." He struck a screwdriver through the hole and jiggled it down. Saying "There You GO!" My husband asked if we had to do this every time? Mechanic just said "No, it'll get better!" Tuesday, April 1st we were going on a 3 day shake down Cruise with our NEW camper. Our first day, we started making a list of it.

Within an Hour, we had a list of Items that had Not been taken care of during The $995. Dealer Prep! As friends stopped by, everyone immediately noticed the TV, just because someone in the factory had slapped a white sticker on the wall that's Where the TV Was installed, With wires and cords hanging down the wall! This is when we realized the TV was Mounted Permanently! (We have an outside TV Bracket) (Intelligent people are able to Think Outside the box!) Not La Mesa RV Fort Myers Florida! The wood Frame around the bed and Table were ALL coming apart! I decided to try out the shower, within minutes the water was backing up in the shower and ready to overflow! When I yelled at my husband to open the Grey Tank. Out came, pieces of Wood, caulking, molding, sawdust!

When we mentioned this to our CSR, She said “Oh, that's just building materials left over from the factory!" REALLY. This is when we decided to leave our campsite 2 days early, return to La Mesa So they could fix what was Not done the first time. Back at La Mesa - We were reprimanded by our CSR - Stacy **. People Make Appointments, and What Gave Us the Right to Just Show and expect Our Camper to be worked On! I wanted to say "if everything had been done correct the First Time, we would still be at the campground, that we had paid for!" Instead, we Cleaned out the refrigerator, freezer, our clothes, everything in the camper so we could leave it with La Mesa!

Friday April 4, La Mesa Called us to come get our camper. When we arrived, our camper was parked next to the waiting room. The door was open, so we walked outside and stepped into OUR camper! That was when Steve ? GM stepped in and began YELLING at us for being in Our Camper! My husband said "sorry, I didn’t see a sign saying Don't Step Here.” While the GM proceeded to YELL, We don't need signs, I'M telling YOU! Then our CSR enters, when I say "a 5 year old could have done a better job mounting the TV!" That's when we were shown a piece of paper saying we were OK with a swing bar! NEVER telling us it was a permanent Fix! And we didn't expect to see hanging wires! My husband removed the swing bar, and Put the TV Up the Way it should have been done! FYI we now have a New TV swing bar which we paid $170. Is now Sitting on our workbench!

There was ONLY one person at La Mesa that knew what he was doing. Mike ** - Worked on the Ball & Lock for 3 hours, Modifying until it Was Right! There was another mechanic who came in and repaired ALL the other items until they were done RIGHT! La Mesa really needs to have a Class for its GM's & CSR's How to treat customers AFTER they've Purchase a Camper! Customer Service doesn't Stop As Soon as The Stamp is on the paperwork Paid In Full!

While negotiating they said they would sell the warranty at their cost. When I asked to see their cost, they weren't ready for that question. They said they couldn't because they have no paperwork showing the cost so I settled at $3500. The deal is done - just need to wait for pick up. The day before delivery, my new service adviser Mike ** calls to inform me that the RV has a problem with a USB port, GPS, and a vibration, but all is ok. It's in the shop getting looked at and the delivery day is still on. They said that they balanced the tires, updated the software for the GPS, and fixed the USB. On delivery day, I take a train to Davis. My RV is in a tented area getting cleaned, I do a walk around and I start seeing paint problems, then while the sales staff and I are looking at the RV and how beautiful it is I noticed some black marks on the Winnebago-added trim.

While it does not stand out at first glance, there is definitely a faded look you wouldn't expect on a new vehicle. The sales staff plays it down and tries to buff it out with no luck. Everything that needs attention is listed on a work order to be addressed at a later date. My first trip was to Fort Bragg. The speed limit on 128 is 55 mph but the RV feels better between 45-55 mph. But wait - there is a very significant vibration, even the stitching on the steering wheel is blurred and hard to hold. Then I find myself pumping the brakes every time, they feel soft and spongy. I tried to use the GPS but when you put in the first letter for the destination city it goes to the next page "Item not found." I run the heater and find the vanity and supplies are all 119 degrees a 30-degree difference from the front of RV. The TV has no power and bathroom pocket door has a big gauge.

There is now a total of 22 items in need of attention. On my first trip to the service department, I meet Mike **. I start with the GPS because I assume this should be easy to resolve. I asked Mike ** to put in my address, he puts in "S" and it goes to "Item not found". He plays with it for 3-5 mins and asked me for my zip code. He hits enter and the city shows up but with a list of every street in town and you have to scroll down to find the one you are looking for. Then I'm told, "A friend has one of these and that's how it works." We finish going through the 22 items. We are almost done and Mike ** wants to know what 10 items I want fixed this trip! Their policy is only 10 items per trip to the service department! AND it's brand new! I was told they fixed the GPS and the vibration prior to this - nothing was done. Finally seven weeks later repairs are supposedly done.

It took SEVEN WEEKS and communication was nonexistent! It was so bad I had called their customer service department and spoke with Mr. **. Only then did I hear from Mike **. I had asked by e-mail several times if the vibration, brakes, and paint were taken care of. While they would reply to the e-mail, they would avoid my questions. Finally I received a e-mail from the service manager that they test-drove it and there was no vibration. They waited SEVEN WEEKS to tell me the paint problems will not be corrected - that the flaws are acceptable per Winnebago. When I pick up the RV I noticed the pocket door for the bathroom was replaced but sitting 5" behind the door frame. Mike ** sends the RV back to repair the door, but once home I found they didn't even put in the doorstop for the other Direction.

The work order states front wheels needed balancing and brakes are good. After SEVEN WEEKS in their shop I still have a significant vibration but now it's at different speeds - and still pumping brakes to stop. The heater still gets bathroom excessively hot. I opened up the compartment where the heater is and find ducts not fastened, or loose. I repaired it myself in 10 minutes. I took the RV to Fletcher Jones Mercedes in Fremont. They find rims are bent! I called Mr. ** and his answer was to give me my money back! I don't want my money back! I want a working RV in the brand new condition I paid for. Mr. ** will not replace the rims.

A couple of days later we got a call from him saying it was a mistake and could we come back to San Diego right away and straighten it out. We said no, we would mail it to him, but we were not returning to San Diego. We overnighted it and to thank us he sent us a gift certificate that originally was for $75, but he crossed that out and put in $100. He did not sign it, but put on a sticky note saying thank you. Do we really think anyone will honor this? Now fast forward 1 year and we are in Phoenix for the second time getting work done.The original service tech decided we were too demanding when after being told it would be done in a week was not ready. They were waiting for authorization from Tiffin to do the work.

Now it could be coincidence or not, but the slide was adjusted a few months ago as the tiles were wearing. After that a screw came loose and gouged out two tiles. So our question was "Who is responsible? La Mesa or Tiffin", but they wouldn't do anything without Tiffin authorization. Our rep was not authorized to encourage Tiffin to respond so we were sent to the General Service Manager who was able to get Tiffin to overnight parts for repair. We were told the parts would arrive the following week and everything would be done by the following Friday. We checked in with La Mesa on the next Monday where we found the General Service Manager to be on vacation for a week. We then requested to talk with the original service rep.

He did show up for an hour, and then his remark was that it wasn't his issue anymore. We could talk with his supervisor if we wanted. Freddie has been the only employee who seems to understand customer service. He normally does not handle individual problems but works in fleet service. But he has been very kind and courteous. He told us our original service rep would be responding to our needs and would be our contact person. The parts did not arrive until the Friday we were to pick it up. Nobody called us to let us know. We had to call them. We were told it would be ready Monday by 4 PM.

We decided we needed to deal with Freddie as he was the only one who responded to our calls. We showed up on Monday about 2 PM and guess what? No really, guess! Absolutely nothing had been done. Not one darn thing. And for whatever reason there seems to be a problem with the house batteries, even though it has been plugged in for two weeks. We got the General Service Manager involve, again, His attitude was "stuff happens." A very unimpressive response. As full timers we had been staying with friends and in a hotel. Yes, stuff happens, but he wouldn't even pay for a hotel room. Freddie said he would top off the gas tank. Again Freddie was the only one who seems to understand customer service.

So here we are today, they have told us it will be ready by noon with all work done. Do we believe this will all come together? My husband wants to use the gift certificate, I do not think they will honor it. It just seems this company is interested in selling you a RV and then they don't want to be bothered. Be very careful and ask more questions. We didn't know what we didn't know and they have been less than helpful in helping us.

After a month finally got them back. We only given 1.5 hours to get all our belongings from one camper to another. The person who was supposed to be helping only could say that we had to hurry because their drivers had to be back to their office before dark. No help whatsoever other than the reprimand that we had to hurry. After of having our camper for a 2 weeks still have not gotten our second remote for second TV that they gave to someone else. They flat out lie to your face and do exactly the opposite. We were told that we would be contacted by one of their managers to address our issues and this has not happened even after many requests. There are many issues that we will have to do on our own. I have no confidence in this company backing anything that they say.

When we finally had a chance to use the trailer - May 2016 - discovered that 1 of the propane bottles was manufactured in 2013 and the other 2005. The 2013 bottle although 2 years older than the trailer can be refilled, but the 2005 bottle can not. Not sure how they get away with filling an outdated propane bottle, but I guess when you are as dishonest as they are you do what you want - legal or not. Called the sales person, explained the situation, he said "that is above my pay grade" and he would contact the service department manager. Service manager called me and the end result was he told me "the tank works, so it's fine" and they would not replace the tank. Small item perhaps, but we paid the market price for the unit and they made their money and provided us with an unusable item.

The customer service rep said he won't do anything about it, that's it's normal for Winnebagos to have this much damage, then it was there is no warranty for repairs like this, then it was noticed post purchase, so it's my problem. End result is it was not disclosed, and it's not their issue. Winnebago said it's the dealers issue as it happened in their possession. I ask for a replacement like unit, but none damaged promptly, before DMV paperwork was sent in. No response, no solution other than it's nothing they will take care of. Won't buy from these folks or Winnebago.

I can't believe all Winnebagos come damaged as the norm as when we looked at other units, this is the only one with this damage, maybe they just lie. Spent 100k for a damaged RV that still has issues that keep it from being used. Currently, the chassis battery is dead. Something drains the battery over a couple of weeks, making it unreliable anyway. Worst customer service ever, worst delays ever seen for repair and parts lack of taking car of issues on a new motorhome. Scumbags!

BUT, the whole back wall of the RV is saturated due to water seepage and has about an inch separation which is also pushing the whole rear bumper away from the RV. Called La Mesa to make an appointment so we could get this fixed prior to making a long trip and like always was told it would be a month or more before they can get it in to look at it. Took it in and the service writer, Steve, told us it would not be under warranty but he would talk to Mark, the service manager who was the service writer when the original repair was done shortly after we purchased the RV. Mark was quick to inform us their work was guaranteed for 90 days and that included extended warranties or ANYTHING they did and we would be responsible for the repairs.

Our first trip with this motor home resulted a break down in St. Louis, Mo. where we waited 4 hours on a wrecker on the side of the interstate because of a cut in the radiator hose caused by a sharp piece of metal from the frame rubbing the hose. Made it to Ohio only to have the AC unit stop working and nobody could recommend someone to repair it. Contacted Mark at La Mesa in Fort Myers with both incidents and he was very passive and very bothered by my calls to him since I was not in Florida when we had these issues and called him to see if he had any recommendations to help us. We let the problem with the AC go and all at once it started working again and did so the rest of the trip.

A few months later we went back to Missouri and the AC stopped working again, we took it to Camping World in Springfield and they had the RV for 3 days, it started working on its own and it ran the whole time they had it, hoping it would stop so they could find the problem. It didn't stop until this July and we needed it. Called, you guessed it, Steve at La Mesa in Fort Myers, Florida, was given the same run around with them being too busy.

The Service Department sucks. They are even lousy giving excuses!!! Take heed and do not purchase anything from La Mesa RV in Fort Myers, Florida. Do not attempt to have any repairs done at La Mesa RV in Fort Myers, Florida. Mark is a mouth piece that tries to sale you a discount on repairs that should have been done right the first time under new owner warranty and he lies and says he has not talked to you about the problems you are experiencing after speaking with you and brushing you off on multiple occasions.

We pulled into the La Mesa in Mesa, Arizona after driving for five days from Florida. Our motorhome has been in the shop since then - three weeks. The vehicle has a three year warranty which is a joke. Even though we had a long list of items that needed repair, the service dept. said they had to get everything approved from Winnebago before they could get parts and fix the RV. In addition, the refrigerator does not work, nor has it worked (which the dealership was aware of). It is a brand new Samsung refrigerator and La Mesa said they are waiting for parts. Really, three weeks? We have no one that is an advocate for us. Everyone seems to pass the buck. This whole experience has been a nightmare. I hope that anyone who considers buying a RV, trailer or camper from La Mesa will read all the reviews that are posted and buy from another dealership.

6/13/17: Salesman Shaun ** showed the vehicle and we took for a test ride. He indicated it tows 10,000 lbs. and had Cummins 380HP engine. When in fact I checked later that it tows 4,500 lbs and was 275 HP engine. We indicated some issues with the motorhome. Specifically, generator was not recording hours running on the dash or on the generator clock after it being on for over 2 hours. My wife noticed a bouncing from the passenger seat during the initial test drive. There was water on the floor from the slide outs which Shaun indicated was normal from the rain, not so. Delivery was promised Friday, June 23, 2017 at 12:30 pm with all issues fixed. 6/20/17: I decided to have an independent inspection as a result of the 6/13/17 issues found during initial preview. Contacted LaMesa that and an inspector and I would be at LaMesa, Pt. Saint Lucie, Fl on 6/21/17 at 11:00 am to inspect the motorhome.

6/21/17: I arrived at LaMesa at 11 am with the inspector. Robert ** in service stated that the motorhome had just finished a frame inspection and ready to go and all issues repaired, and their pre delivery inspection was completed. Stated that on 6/23/17 at 12:30 pm we could take delivery. Also stated that he could not release the LaMesa pre delivery inspection for liability reasons. Independent inspector inspected the motorhome and discovered that between 58 - 70 mph struggled to keep the RV on the road on account of left pulling and vibration. Also, noted that the generator hours were not recording, the plug by the invertor no power, and the rear bedroom plug no power. Why were these not discovered during LaMesa pre delivery inspection? Why did we have to hire at our cost an independent inspector to discover these issues?

6/23/17: I discovered that there was a recall by Tiffin the manufacturer. Brought the recall to the attention of LaMesa (which I never heard back on). The recall speaks to a loss of steering. How can an RV dealer such as LaMesa sell a motorhome with a recall with such a safety issue? Specifically, Tiffin Motorhomes, Inc. Recall 17V-232 involves certain model-year 2017 Allegro Breeze Motorhomes. The ball joints on the independent front suspension modules can loosen and separate, leading to a partial loss of steering. Tiffin will notify owners, and dealers will inspect, clean, and secure the ball joint. A notification schedule has not been set. Contact Tiffin at (256) 356-8661.

6/26/17: Called Timothy **, salesman to cancel the preliminary retail order. He stated someone would call me to finalize today. 6/27/17: I got a call from Charlie, sales manager to discuss the preliminary retail order. He stated that the delivery is scheduled for Friday, 6/30/17. I informed Charlie, that under no circumstances will we be there on Friday 6/30/17. Per my phone call with Tim ** on 6/26/17 we canceled retail order contract #**.

Please let me be clear, we are canceling this order, will not be taking delivery of this subject motorhome, and we feel LaMesa has been grievously remiss in its attempt to sell this unsafe unit. I would appreciate a written and verbal acknowledgement confirming the retail order cancellation. Finally, I called the LaMesa resolution center in California. Got the contract canceled the next day and a refund. But what a couple weeks of total stress. LaMesa are Pro's at FRAUDULENT INDUCEMENT. And while at another RV dealership met two couples that experienced the same worst experience.