La Mesa RV Reviews

This year, the slide out window leaked with such force that there was water all the way down to the carpet and floor, the dining area seat, the backside of that wall, etc., the bathtub leaked, the wash basin was warped, etc. Let me add that we have been able to "go RV'ing" a total of perhaps 4 days in one and a half years even though we truly have attempted to use it for the past two consecutive summers. Oh yes, we lost our first years vacation and the week rental plus this year we rented June-July and August and used it twice in July because we had the ac issue the first night out in June when we had to leave the RV park and go home to return the next day to take it to the the RV dealer in Ocala. That was fixed and we were enjoying our 2nd day using the trailer with ac in the month of July and the rains came. We had to pack up and go home and take it back for repair. Above all the frustrations we lost in total about $1500.00 in site rentals.

In all truth, the manufacturer (Keystone) after numerous and sometimes blunt emails and help from the service personnel of our new RV dealer, honored the repairs that should have been easily found and repaired before selling it to an unsuspected buyer, if La Mesa had done any type of pre-inspection and were a quality enterprise. I know they do not respond nor do they care, obviously, being that they are not even a member of the BBB nor do they respond to comments left at this site from what I can see; nevertheless, nothing gets the word out better than a testimony about a company. Good or Bad. My hope is that by leaving our experience with them at this site, someone wiser than we were would look at this site and run to another dealer for their purchase. They do their best work selling... but no follow up or service. They truly should receive a minus five stars. Buyer beware.......

Regardless, we went out and looked around for more than 30 minutes on site. No one even felt it was appropriate to say hello or ask if we needed any help so we just left. Because we had looked online and several RVs we had been in contact with a sales rep previously. I immediately told this sales rep of the issue and although he apologized and said he sent the issue to a manager, there was no communication back to me as the buyer. EVER.

In my opinion, this just proves what kind of company this really is. At least I didn't make the mistake of buying anything from them to find out. La Mesa RV is not the only one in town. I feel that when you buy an RV, you are creating a long term relationship for repairs, maintenance, and down the road upgrades. Please do not waste your time or money with this organization!

They moved 1 hour north without disclosing at time of sale to Port St Lucie. The tires were the end of its life. 8 year old tires. I didn't find out till my family and I were stranded on the side of a highway with 18 wheelers going by at 75 MPH - another $800+ out of pocket. Broken wheel well which will cost me another $350 plus out of pocket and $100.00 for roadside AAA. The floor has soft spots which were masked at time of sale with no disclosure. Dealership quoted me $8500.00... I mean really? Called corporate and did nothing to help me. Truly sad how they operate, unprofessional to call me and upset me in the a.m at work, quite pathetic. They have had my camper for two months. They still have it.

I highly recommend to watch what you are buying from them. I surely never doing business with them or anyone in my direct contact with me. The only winner here is La Mesa. They pulled a fast on me and they don't care about nothing but the sale. I was told buying this warranty would cover everything besides the awning, tire wear (which were 8 years old), brakes... I should of looked at the other complaints about them before me. Shame on me and surely shame on them for poor customer satisfaction. All they care is bottom line and not return business. BUYER BEWARE! I hope this helps. My opportunity to have fun RV for my family has turned into a financial dangerous nightmare at my cost. I am glad no one died. THEY DON'T CARE ABOUT THEIR CUSTOMERS>> AT ALL!

He said it would take 24 hours for the fridge to cool. Since the unit seemed to be working, apparently knocking out whatever was causing it to malfunction during the drive to La Mesa, we decided to take the unit rather than leaving it there for 24 hours. OH OH OH.... am I glad that we took it. At check out, the bill was $541.00 for doing NOTHING! They apparently dislodged a wasp nest for $541. We got the unit home and the Fridge does NOT work on gas. Apparently their diagnosis was to pull off the panel, bending it instead of removing the screws for access, going inside and turn ON the fridge button. I was told that they had four hours of diagnosing in the unit. WHAT???? I was very unhappy with the $541 bill and apparently a manager heard my displeasure at their RIP OFF....he decreased the bill to $421.61.....again WHAT did they do for that money since the unit is still not operational going down the road on the gas option?

My recommendation is that you look elsewhere to have your RV serviced. This outfit is totally unethical and a RIP OFF! OH, almost forgot....at check out, because they had wedged my wastebasket into the slide-out, and they apparently did not care, I went to the unit to retract the slide. Craig advised the check out girl in earshot of customers and my wife, that he thinks I was hooking up the unit to leave without paying. My wife pointed out that my truck was parked within eyesight of checkout and that we are NOT dishonest. Apparently, Craig would have taken the unit without paying because it did not occur to me to leave without paying. LOOK OUT FOR THIS SERVICE DEPARTMENT.

Just a bunch of empty promises about when they will receive the parts and when they are going to start the repair. Mind you this is a brand new 2014 rv and not a low end model. It has been at the dealer for almost 2 months. They so called temporary patched the trailer I took it out and it leaked and billowed the same way before the patched it. I returned it and now for a month straight it has been sitting there. I make the payment and the insurance and storage on something brand new I can't use. I asked for them to buy the trailer back or replace it with a new one - they refuse and blame heartland the trailer manufacture.

I understand that things go wrong but not a roof on a brand new trailer. La mesa proudly post their 97% customer satisfaction rating but will not and has not replaced or repaired my trailer. Won't stand behind the products they sale. I wouldn't give them a 1 star rating. I have been more than patient and have tried to work with them and have gotten nothing but the runaround and poor service and a bunch of empty promises. I will never buy another rv from la mesa and will not and can't recommend them to any friends or family. NEVER buy from these guys. Most of their service department do not care about you and the money you spend there and will lie to your face without any problem. Very disappointed, dissatisfied and feeling like I have been robbed of my hard earned money. Again never buy from LA MESA RV Alb NM. They are the worst.

Today I called La Mesa RV at the same location again to ask about a new Winnebago travel trailer. I talked with another salesman and he just seemed to stumble around and eventually hung up on me. My wife and I are ready to buy a new travel trailer but don't need the hassle of incompetent salesmen. They really need to have a good old company meeting and do some restructuring.

She sent me photos which indeed showed an interior that was in good condition. So I asked her several times if there were any other issues and she kept repeating that I would love the unit. I told her I was serious and would fly from my home in Austin, Texas to your location in Florida to purchase the unit. She asked me for a $ 1,000 deposit of which I only offered $ 500 to hold the unit then she even told me exactly what name to make the cashier's check out to for the balance. As I told you on the phone this morning, it only took me 10 seconds to notice the steps by the front door were rusted through.

So I looked under and the entire undercarriage was a total rust bucket. I asked your mechanic who said road salt is to blame which also caused the brake problems. Diana should have never allowed a customer to travel and incur expenses when the unit had not been checked even for a safety inspection. This should be an embarrassment for La Mesa RV and for your staff in allowing this to occur. Your comment about "...you should expect this on a used $ 20K unit..." Needs correction. The asking price was almost $ 25K when this unit in this rust-bucket condition is worth much much less than $ 25K.

I am asking for reimbursement of the following: flight fare from Austin, TX to Orlando, FL -- $ 297.50, flight fare from Orlando, FL to Austin, TX -- 369, lost day's wages Friday 5/2/2014 -- 425. Total Losses $ 1,091.50. I have to mention that when Diana immediately started showing me other units that were twice the price I felt victimized by a possible "Bait and Switch" transaction. I made every effort to return home immediately to minimize the expenses that were escalating on this trip and I hope you can appreciate that. Please make every effort to settle this issue in short order without the need of further consumer complaint escalation on my part.

Shane at the Service department at LaMesa RV in Sanford Florida told me to stop at Lowe's or Home Depot to get a 2x4 and put it inside the coach to keep if from opening till you get home. $69,000.00 motor home and to be told this as a repair was beyond belief! Low on power steering fluid of 1 quart. I am convince that the PDI Pre-Delivery Inspection WAS NOT done on my coach. Severe unsafe condition to sell and put a customer in to drive 1,150 miles. When Fleetwood delivered the coach they put in writing about the slide opening while driving. LaMesa signed for the coach KNOWING this and still did nothing to make it safe.

I plan to take legal action with an attorney and have them and their attorney drive to Pennsylvania to answer to my civil complaint! My response to them was, "Well, it's under warranty. Yeah okay, put your wife and kid in a motor home with the slide opening at 70 MPH on Interstate 95 and see if you agree like I do." NEVER again will I purchase or recommend anyone to this dealership - NO SERVICE AFTER THE SALE and they seemed to not care. I would have fired the person responsible who was to see that this coach was safe to drive AFTER being advised in writing that it was not!! This vehicle had an extensive paint repair done and no one seems to have any knowledge about it. This is unacceptable for a brand new vehicle.

Our experience with our Salesman and the Finance Department was a smooth process. Our nightmare started when we pulled around to the Service Department on 2/7/14, to retrieve the upper bunk that had to be removed in order to get our Polaris Ranger in the toy hauler, which by the way, the 2014 Amped 26FS toy hauler does not accommodate our “toy” unless you disassemble and remove the top bunk. I paid for a top bunk in a “toy hauler” that cannot be used, mainly because the Ranger will not fit and secondly because it adherer’s to a pulley chain that has to be completely disassembled. This is a major flaw with the manufacturer. (2 pictures labeled #1)

During our walk through on 2/7/14, it was noted that there were 2 tears on one of the couches that were caused by the couches being ran up too high on the chain due to the bunk bed having to be removed in order to accommodate our Polaris Ranger. Those tears were done by the service department. (4 pictures labeled # 2, before & after). Prior to the walk through on 2/4/14, it was noted that the entry hold door open latch was broken. That was replaced to our satisfaction. (1 picture labeled #3). During our walk through on 2/7/14, it was noted that the front driver’s side stabilizer jack was bent. That was replaced to our satisfaction. (no picture available)

As we were pulling around to the Service Department after our walk through on 2/7/14, a gush of water started pouring out from underneath our toy hauler. Almost 2 hours later it was discovered that one of the fresh water tanks had 3 cracks in it. A patch job was done by the service department so that we could continue with our already planned camping trip. We have yet to see if this was actually replaced as the under carriage of the toy hauler has to be disassembled in order to see the tanks. (Service department has pictures)

During our camping trip on 2/7/14, the wall couch did not have any way to tie it up to keep it in place, so we assumed that it would stay in place, but it was discovered that it had fallen against the Ranger during our trip to our destination and a hole was rubbed into the material. This was an item that was listed as needing repair due to the manufacturer not having the proper tie ups to keep it in place.

When the toy hauler was picked up for all repairs on 2/28/14, it was discovered that the repair job to this couch was a square piece that had been cut out and another piece placed behind it with highlighter marks on it. When I brought this to the attention of Robert ** in the service department and told him it was unacceptable, he told me that that was the only repair job that they were going to do because, basically, it was our fault that this happened to the couch, even though there is not the proper hardware to tie it up against the wall, and then he continued to tell me that this should have been noted during our walk through and that we had already driven it off the lot. (2 pictures labeled #4, before and after) Update: 3/12/14, I called Ignacio in the service department at La Mesa RV, Yuma, AZ., because my call from 3/10/14 was not returned, he told me that per Toni ** with Evergreen that they were not going to provide straps and hardware to hold the couch up in place when traveling.

It was brought to the attention of the service department on 2/24/14, that the dump station hangs too low to the ground and we were concerned that it would not take much clearance to break it off. Robert ** was supposed to see if this could be rerouted so that it does not hang that low. We have yet to hear if this would be a warranted or recalled item. It sits approximately 6 1/8” above ground. (2 pictures labeled #5) Update: 3/12/14, I called Ignacio in the service department at La Mesa RV, because my call from 3/10/14 was not returned, he told me that per Toni ** with Evergreen that they were not going to re-route the dump station and that if we wanted it done it would be at our cost.

On our way home from our camping trip on 2/9/14, we stopped at a dump site to dispose of the black water tank. When we opened the toy hauler, it was discovered that the floor tie down had pulled completely out of the floor, which raised concern with us that this could end up being a major defect with how they were installed. We asked if longer hardware could be installed on the one that pulled out and the others. When we picked the toy hauler up, I asked if they were able to accommodate us by securing the tie downs with different hardware and we were told by Robert ** from the Service Department that they could not change the way the manufacturer installed them and just re-inserted the same hardware. I asked Robert what it was going to take, a fatality to happen, and he said “probably so”. (3 pictures labeled #6)

It was discovered that on 2/28/14, there is another rip in the couch that was not seen until we got the Toy hauler home and I am positive that we will be told that that will not be covered under warranty or that we were the ones that caused it. I did not even mention it to the service department because of how we have been treated in the past at La Mesa RV in Yuma, AZ. (1 picture labeled #7)

My husband and I did a lot of research before we purchased the 2014 Amped 26FS toy hauler and even went online to watch the video. We went to several other dealers, but kept coming back to La Mesa RV in Yuma, AZ. We looked and inquired about a lot of different toy haulers from dealerships, friends, and family and we were convinced that the 2014 Amped Evergreen 26FS Toy Hauler was the one we wanted to purchase to enjoy time with family, friends, and especially retirement. This purchase has caused us a lot of grief and hardship. It has been a total nightmare dealing with a majority of the people in the service department, including the Service manager, Eli ** at La Mesa RV in Yuma, AZ.

NOT ALL PICS WERE INCLUDED IN THIS REVIEW

The unit has been in my possession only 14 days since we signed the purchase papers at the show 47 days ago. We have owned it almost 7 weeks, yet possessed it just 2 weeks! 1/3/2014: We purchased a 2006 Fleetwood RV 32S from La Mesa RV, located in Port St. Lucie, FL, at an RV show at the Palm Beach Convention Center on January 3, 2014. We paid the average market value for the unit, with 24k miles. At the time of purchase we were reassured that everything would be working well and that we would have a 15 day warranty on all major components. They informed us that the unit would need to be prepared for delivery, which they estimated would take less than 1 week.

1/20/2014: The unit was in the service center until January 20th. During the time it was there, we called the assigned service representative, **, to discuss the status of the items they were working on at least 4 times, only receiving a call back on the unit once. We then contacted the service manager, **, & the Customer Service representative (corporate), via email, who finally scheduled a walk-through to pick up the RV. During the walk through on January 20th, 2014, there were several issues noted, including the still damaged couch (which they had promised to replace), 3 burner stove not lighting properly, levelers not retracting and issues with the AC which they said they had addressed. They promised that these item will all be addressed & that we should take the unit, make certain all was correct and then schedule to bring it back after our trip. We took the RV for one primitive camping weekend from January 24-26, 2014. During the weekend, the AC units (both) began shedding (cutting off the compressors), the levelers would not engage fully, the stove wouldn't light unless a match was used, and the generator was rattling loudly, amongst other things.

1/27/2014: After we returned, we called the original service writer (**) multiple times, to schedule a time to come in. Again, no response, messages were left. Finally, we were able to speak with the service writer, and scheduled a time to bring the unit back in. What we were trying to determine was when the replacement couch would be available so we could have everything done at once. 2/3/2014: Finally, we decided not to chance being beyond the 15 day period & we brought the unit in on February 3, 2014. We spoke with the service manager and requested a new service writer. He assigned ** to us. After multiple discussions, they agreed to reupholster the couch, replace the mattress and repair the AC, Levelers, stove and generator. Three calls were made to the service writer concerning the status with no immediate response. Finally, he contacted us & said nothing was done as he wanted to solve the issue with the couch first and that on 2/14 it would be brought to the Trim shop.

2/14/2014: We went down and choose the fabric. Between 2/14 and 2/18, we have called twice and emailed twice (including to the service manager) with no response. As of 2/18/2014, the couch is still at the service center, not at the trim shop, & no work has been done on the RV for any of the other issues. Between 2/14 and 2/18, we have called twice and emailed twice (including to the service manager) with no response. While I am pleased that they say they will stand behind the repairs promised, I have yet to see any concrete progress. Would I purchase another RV from LA Mesa RV? Yes. Would I want it serviced by them? No. Would I trust them to do what they say will do? Only if I have the time to constantly follow up. They mean well, but just cannot seem to handle the demands that the service business places on them.

On Thursday I called to see what progress, if any. They said we needed a new set of batteries. Entirely possible since the original problem was a refrigerator not getting cold. So we did it. Then on the next Monday they finally found the cooling unit on the fridge was out and they had to order the part. Fair enough. Might be in on Wednesday.

Well it was and by Friday it was repaired. But they had to let it begin cooling over the weekend (which is SOP). We called on Monday (now 2 weeks later) at 10 AM to see if it was ready. The service writer had to check with the repair shop and would call up back. At 11 AM we went to the service dep't. to find out what's up. (note no call back yet).

Another 20-30 minutes later our service guy tells us it's ready and could be picked up after they submit the paperwork for the extended warranty we have. (I think it should have been done first thing upon completion and verified fixed). So, 2 hours later we're still waiting on a call to come pick up our coach. To add insult to injury we had to initiate every call to get a status update. However they did return one call once.

P.S: I forgot to mention at the beginning of this tirade that we told them we had someone living in the coach when we were not using it. Even though it is my wife's son and he is now in our spare bedroom. It's nonetheless is an inconvenience for everyone involved.

I guess the factory does not even go through and do a quality check before leaving the factory. It appears that the service people do not respect your property regarding care of your unit while in their facility. We are a long way from the dealer and now have to take it back. If we take it back I am leaving it until all is fixed and want another walk thru. Also one more thing before I leave. There are very little manuals provided so you are just guessing. We had a C class from Winnebago and they are wonderful. Should have just keep my C class, just needed more room.

We incurred large expenses throughout this period. We approached La Mesa RV about reimbursement; the request was escalated to corporate headquarters in San Diego. They offered us minimal compensation and said we should have done more investigation into the towing setup. Somehow it is our fault they couldn't correct the problem. They also referred to a section of the contract that did not apply to our situation. We were told the Service Manager took it out for the final test drive. It was his opinion it will tow the Edge. They may not like the way it tows but it will tow. We thought dealing with the largest Winnebago dealer in AZ would provide us with experts in this industry. Clearly, they are so large they have no incentive to resolve customer issues.

So they had my unit over the winter... Batteries were left to go down and when cold weather came they bloated and went south... I had to replace them. The guy who was in charge of my case would never call me about status or return calls... I had to go there and sit in his office for any action... I had previously called the sat dome manufacturer about parts for the problem, and was told they had them. All along my extended warranty was about to run out... Thanks La Mesa for that too... and the insurance thanks you too I'm sure. In the end they sold me another dome unit... I just wanted the misery to end...

Later on I went to the manager of the shop. Was told the guy in charge of my case no longer worked there.. Was assured this was not what La Mesa was all about. Was told my RV would be detailed (don't ever let them do that for you) and they would fill my tank with fuel... They screwed up the finish date. The new guy in charge of my case never wrote down when I was leaving on a trip... Yes, I told him it had to be done by x date. After a big rush to finish up the work, I got it back with paint blown off and scratches and the inside was sprayed with Febreze and not cleaned... I warned you all about La Mesa... at least the ABQ operation.

They also treated us with disrespect and lied continuously. Even when the warranty company for our vehicle wanted to pay them for servicing of our vehicle, they for some strange reason at first didn't want to accept the payment. They eventually accepted payment from the manufacturer after I had to wait around their location for an additional 5 hours. The consequences to their immoral and illegal activity is that we are out of a lot of money for the water pump and installation fees, the future repair of our back tail light, the damage they caused our sink cabinets, and the cost of the water pump heater. Not to mention the additional cost and time to have to go over the work that they should have done the first time.

We were in Georgia when the front TV came down. I caught it and had to hold it until we got off the road. It was held in with two plastic ties. At our first storm, the slide leaked in almost like a waterfall. We wanted a king-size bed so they rebuilt the platform. They did it wrong and it went up in the middle like a tent shortly after the TV incident.

During the rainstorm, rain water was pouring in the front windshield. We were also receiving coolant warning lights. The Trip Tek and compass don't work. All the main compartments leak. We received jack sensor warnings. We paid for a carpet sealer and the carpets were not even cleaned. The leather was never cleaned. The ice maker would not work. We paid for an external coating that was never done. The tray for the convection oven was missing. The monitor sensor panel didn't work. The TV box for the 3 TVs does not work. The cable TV does not work. Satellite only worked on front TV. Carbon monoxide detectors were dated 2003 and started chirping all the way home. There were no fire detectors. This was all on our two day trip home in April 2010.

We contacted La Mesa and were told to go to Elkhart and have it fixed. We went to Elkhart and paid $850 to fix the bed and $4,500 to water proof the coach. We put coach in storage until June when we went for a week to Chicago. We put out the side and it wouldn't work. We had a local repairman come out and he did a temporary fix so that we could go to Chicago. When we got back, we took the coach to him and found that all four motors were bad. One of the slide supports was bent. Teeth were missing on all the gears. The limit switches were set wrong so that the rollers were chewing up the side of the coach. It took until January 2012 until all parts were gotten and the items were fixed and almost $8,500.

We got to Florida in February 2012 and contacted La Mesa. They told us that they would pay for the carpet cleaning $200 and the bed $850 if we would sign a letter stating that we would never contact them again. This really builds confidence in the company. They never even sent us the things need to set up the Sirius radio as the promised. It is pretty bad when their representative tells us that we deal with him and sign the letter because nothing will be done unless he approves it. Great PR isn't it! I will be sure to mention at the Fleetwood Rally's and at every opportunity during the 3 months that we camp in Florida every year.

We were given a quick overview at time of possession and were told everything was in good working condition. We were also told that there were some cracks in the roof, which they repaired. My husband asked if the roof had been sealed and their reply was that they don't do those types of repairs there and that I will have to have it fixed elsewhere. My husband felt that was something he could do himself so we let that slide. Regarding the engine issue, they said they made a mistake. It was a Cummins unit. Those are in many units; so my husband bent again since they already had a large portion of our money and would not return it.

Two days after purchase, we had made a commitment to assist our daughter on her move to Portland, OR. Approximately 200 miles north, something was banging on the roof, my husband got out on the freeway and climbed on the roof and one of the air conditioner's was flapping around and he had to tie it with rope and duct tape to keep it from flying off the roof and possibly injuring another vehicle or causing an accident if it did fly off. Our first use of the shower, turned on the faucets and all was fine for about five minutes and then the entire unit sprung a major leak. We took the unit apart and all the seals were stripped, which also should have been repaired prior to possession. The microwave, not only is it not a convection oven, but it only works for about two or three minutes before shorting out the entire RV including the lights. If we could have turned around at that point, we would have but we were committed to a date to be in Portland and continued on our trip. We stopped using the microwave, secured the air conditioning unit on the roof and my husband took the outside faucet off the RV and placed it in the shower so we could use it without flooding the entire RV.

Coincidentally, I received a call from La Mesa asking me to rate their customer service. I was honest and the representative became testy when I responded with 1 and 2 ratings with 5 being the highest.

Next day, we received a call from Jose, in service who instead of asking with concern about the issues, he was angry and asked why we didn't call them and bring the RV back in. First, his tone then angered me and then I continued to tell him that we were almost in Portland and couldn't just turn around and bring the unit back. I advised him as soon as we returned to Phoenix, we would be in touch and expected all issues to be taken care of. I was again advised that it was a used unit and there are no warranties and basically, he just continued with the fact that we didn't call and tried to cover himself.

I will be contacting their main office and hopefully, have some success in getting this RV fit to be on the road where we aren't holding our breath while driving it that something else won't happen; possibly brakes failing or God knows what else. We are honest people and probably too willing to take people at their word. Well, this is a lesson learned and we will not be so trusting the next time, especially placing our lives in someone else's hands such as those of La Mesa RV.

Once back in Phoenix, we will be looking for an attorney to assist us with getting these issues resolved. This was our large purchase for when we retired so we could travel around the US and see our beautiful country. Unfortunately, that dream has been diminished by their lack of concern and their only interest being the sale not human lives.

I am holding my breath every time we are driving it in fear that something else will happen. I thank you for anything that consumer affairs and better business can do to assist us.

They stated that the wheel seal was fine and did not need repaired. I drove five miles from their shop, went into an unrelated business, came out and I had a large puddle of oil running onto ground from the wheel seal. I had this repaired at another shop. They informed me that the air compressor was broken and needed to be replaced for approximately $1,485. I decided to wait until I came back from California as the three roof A/C units worked and I needed to leave on business. I then took it to a location for tires and they work on A/C too. They checked it, filled it with freon and it works great.

I had asked La Mesa if they could change out a curb bulb that I handed to service writer. He ended up doing this five-minute job for $65. I asked if they could dump my tanks and they said, no problem. I had no idea that it would be $65. I have had it dumped at other service locations and no cost to RV owner when they were getting work completed. So La Mesa RV changed the light bulb, dumped my tanks, tightened my screen door screen, replaced the shore plug end (would take 5-10 minutes but I was charged $104), checked A/C (failed to fix), checked wheel seals (failed to fix), suppose to fix water leak (failed to fix) and it was $698.

I feel that it should be about $150 worth of effort. After having the items repaired from another location, I went back to La Mesa and informed the service writer of the issues. He had me discuss with service manager. I informed him that I am a business owner and would want to know if I had this incompetent workforce representing me. I wanted to let them know the issues prior to going to owner of La Mesa. They gave me the card for another person to discuss this with at corporate (seemed like the card was a little too easy to find, like a lot must be given out). I will find the information to get this to the owner of La Mesa so he can review his operation in Mesa, AZ.