RVshare Reviews

We were visiting my sick father in North Carolina over 4th of July week. Not only did the mice eat several of my shirts, But there was mice feces all over the drawers with our clothing and all over the cabinets with our food. We had two toddlers with us and it was horrifying. My father had a few traps and we did catch three over the course of 2 days. We could definitely hear more in the walls. My daughter was petrified and didn't want to sleep in there. As short-term rental owners ourselves, we tried to work out something reasonably.

We didn't demand an entire refund or even compensation for the clothing, food, and other accommodations we needed to make for sleeping during the rest of our vacation, but we did expect that part of our stay get refunded. The first offer we received wasn't reasonable at all. It took days of back and forth to come to what I felt like was a small resolution. It took about 10 phone calls to RV Share to even get them to start processing the agreed upon refund. The owner of the RV also tried to text my husband trying to insinuate that we got the mice wherever we were staying. We made sure that everything was locked up at all times and never left any food out in the open. We had it parked in a driveway of a residential neighborhood at my father's house just as we had explained when we booked the rental.

We were not in the woods or a place where we would have gotten the mice. My husband was extremely pissed that he would even try and blame us after I made a post on Facebook and all of my RV owner friends told us how common of a problem it is and how hard it is to make sure to keep them out. It sounds like this rental is fairly new and they may not know how to maintain it yet to keep the mice out. I wish I could say we had a good experience, but all around it was a disgusting and horrifying experience and it was very infuriating after the return with the runaround and insinuations. I would never rent an RV again.

We contacted the owner and he said that he had not turned in the paperwork to RV Share and we could bring the RV back and we would be refunded. We delivered the RV back to Paul B.’s house. I gave Hume the receipt for $60 for filling the gas tank. 2 days later we were refunded by RV Share. I contacted Paul B about paying back for the gasoline but he refused. I have contacted RV Share and they said because he canceled the Reservation we have no recourse. We had to completely change plans because of this and incurred expenses for change. Paul B knew that the air conditioning and refrigerator were not working and still rented this vehicle. This was a material nonconformity from the RV Share website advertisement of the vehicle. All the cost incurred by us and Paul B will not pay $60 for filling the tank, which should have been full at pickup. RV Share will do nothing. I would advise to rent from a different company.

Original Review: July 2, 2023

Overall rental June 2023 was excellent. RV was as listed, clean, well stocked and delivery & pick up by owner excellent. Would like to rent again next year. My complaint - Insurance receipt listed a $129 fee. My bill for insurance & protection was $180. I spoke with 2 customer representatives who were unable to answer my question as to why there was a difference or a break down of the charges. Sent 2 online requests to their website and never received a reply. BEWARE of all charges before you agree to pay. If you inquire hopefully you can speak to someone in the United States who can answer any questions you have.

PS The first red flag was the co-owner of the RV not addressing an important concern before accepting our reservation. If I had not followed up and learned that additional arrangements would need to be made as I did not know the park we planned on using to camp does not allow use of generators during certain night time hours. Our original site did not have electrical power hookup. But since we were making the reservations early there was an available power site I was able to secure. (There are only a handful of such there.)

We would have been without the power needed for my husband's CPAP machine had I not learned all of this. This is a medical need. The RV owner has their own set of rules, fees, etc. At the time although all the added rules and fees had us feeling very overwhelmed. I just felt I would address some of the red flags I experienced that caused us to go forward and cancel our reservation. IN fairness to the site, had another RV been available that would have better suited us they would have released us of the said nonrefundable fee and apply it to the new reservation. I just have to say it felt as though there did not seem to be much concern for us as consumers to enjoy this experience as we had hoped.

Two service technicians came to the resort to inspect the RV and stated that the brackets that secured the refrigerator were not installed in the factory or an authorized Coachmen dealer. They stated that the RV should have never been leased until the refrigerator was properly secured. The service technicians secured the refrigerator with a cargo strap so we could drive it safely back to GA. I returned the RV back to the designated drop off location 4 days early on 10/12/21. The RV service technicians told both my wife and I that we were extremely fortunate that the refrigerator did not fall out of place and cause death to a passenger and/or serious damage to the RV.

We asked for their legal team's information so that we can file a lawsuit in the appropriate court. When questioned if the mediator is public, independent or registered mediator or arbitrator, there was no further response to any of our questions. I learn that they profit from all transactions with a percentage cut derived from all the money collected. If such companies are allowed to continue such malpractice legally or illegally, it only shows how poor our ethical and human civilization has fallen.