Coachmen RV

Coachmen RV Reviews

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Coachmen RV Reviews

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    How do I know I can trust these reviews about Coachmen RV?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServiceInstallation & Setup

    Reviewed June 3, 2024

    Purchased a new 2023 Coachmen Catalina Legacy 323QBTSCK from Burdick RV center in Cicero NY. (Don't bother going there. Terrible service.) Had water the camper on the second day. Requested a refund as we hadn't even used it and they refused. They had camper for two weeks and upon getting it back had more water than the first time in the camper.

    Upon moving camper had water pouring out of it and upon investigating found several patches underneath the camper which we were told is normal on a new travel trailer. Requesting a refund as we purchased a new product and what we received was not a product in new condition. The camper had several issues beside the main one of water damage. The door shut very hard stuck when opening, the bathroom door was installed wrong staples throughout the camper where half up half down, there was a tear in the bunk bed railing, boards peeling due to water damage. Can't get the dealer and or coachmen to answer questions.

    barry increased rating by 1 star.
    CoverageStaff
    After a positive interaction with Coachmen RV, barry increased their star rating on May 17, 2024.

    Updated review: May 17, 2024

    Finally got an appointment 5/14/24. How ironic the saleswomen that sold me the unit I was told resign the week before, however I did get my unit fix. Coachmen didn't give me an explanation as to why the unit was sold with that kind of workmanship, but again there is problem with the rubber seal around the driver's door that I was told it was a Mercedes issue. They would not be able to touch it because of such. Other than that all the other issues were resolve.

    Original Review: April 7, 2024

    I bought a what was supposed to be a 23 Coachmen Galleria Q in May of 2023 from General RV. It was actually a 2022 chassis with I suppose a 2023 body. I only took 2 trips before it started to fall apart. The first thing I noticed was the fog light cover was falling off. That should have been a sign that this was a bad sale, then on my 2nd trip the closet door fall off while I was driving down the road, then the microwave started coming out of the cabinet again while I was driving.

    The air around the door of the driver and passenger doors was so loud I couldn't hear the radio, I've been calling Mercedes, they told me that is a coachmen problem. Coachmen told me because I live in Texas and I brought it in Michigan they are not obligated to fix my class b coachmen, so now I have to drive it back to Michigan back to the dealer to get everything fix and it's under the manufactures warranty. I email coachmen to ask is this the kind of rv's you guys sell? No one wants to own up to this shoddy crap, I can't believe Mercedes put their logo on this buyers remorse. I would never buy coachmen

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Feb. 26, 2024

      Purchase our 2023 Coachmen Galleria MSRP 220K plus and was happy at time of purchase. However, everything went downhill very quick. Got home after purchase and had a propane gas leak (what?). Cabinet drawers/doors didn't close or stayed closed; Solar Panel wired backwards kept getting errors; Drain valve for both grey and black tanks were stuck and had to be replaced; macerator didn't work; a couple of the blinds/shades were broken; reading lights didn't work and on and on.... Got everything fix by RV dealer and thought we were good to go, NOT. Got 2 recalls for NHTSA/Forest-River for Galleria recalls; 1) power steering can short causing lost of power steering and awning can extend while driving.... Called Forest-River Customer Service (574) 829-6319 and got extremely bad customer service. This guy had a serious attitude . So, Forest-River is build high dollar Coachmen crapped and the recall customer service guy has a serious attitude. BUY ANOTHER BRAND. Never again for me!!!

      Jackie increased rating by 2 stars.
      StaffReliability
      After a positive interaction with Coachmen RV, Jackie increased their star rating on April 17, 2023.

      Updated review: April 17, 2023

      I was able to contact the company representative directly and she was happy to approve the warranty replacement of the shower glass door after hearing the full account of what occurred. Evidently, my RV store did not provide enough detail regarding the event. I was very pleasantly surprised at the almost immediate approval and have upgraded my rating to reflect the excellent customer service I received. Craftsmanship of the interior of the trailer is still an issue.

      Original Review: April 9, 2023

      I purchased a Northern Spirit by Coachmen/Forest River in August, 2022. I have had to take it into the shop at least 3 times to have items repaired. First, the outlet under the table did not work, and the service department at my RV center had to move wiring under the trailer to get it to work. Next, the closet door latch was broken and had to be fixed. The trim on the sides of the bed peeled off and I had to tape them together. The latch for the sliding doors to the bedroom no longer works (it's a snap latch and the snap does not hold). Most recently, when I entered the bathroom after the trailer had sat for six months, the center shower panel had shattered into a thousand pieces. Coachmen refuses to replace it because they don't know the cause. Neither do I! It was fine when I parked it for the winter. The stall doors were always locked when not in use, so I believe it was simply defective. Never, never will I purchase from them again. I had two Keystone products before and never had a problem.

      Contract & TermsCoveragePrice

      Reviewed Nov. 29, 2022

      We purchased a brand new 2021 Coachman Apex Travel Trailer. Starting with our 2nd trip out we have had the RV back to the dealer 5 times with issues with the slide out plus an oven door whose glass exploded for no apparent reason. Water leakage in indoor and outdoor showers, multiple loose doors. First few times were covered under warranty but since the problem was ongoing we have spent nearly $2000 on multiple repairs and all that coachmen would say was, "sorry, since these things happened after our warranty you need to take it up with your extended service plan." Problem #2. Extended service contract which cost an additional $2500 hasn't paid for a single repair. At this point We are trying to find out if there are lemon laws for RVs.

      Reviewed Oct. 17, 2022

      We bought a 2021 Coachman Nova. It is a nicely designed small camper. Our problem is the Truma heater/water heater combo. It stinks. Literally. Coachman will do nothing because it is no longer under warranty. (We did, however report the problem before the warranty was up.) They said it was up to us to go through Truma. Truma sent us to a certified Truma dealer, Burdicks RV in Cicero NY. They charged us $250 for labor, which finally was refunded, and said the smell was "normal". (Hmmm..wondering how the engineers were able to design that smell into their product.) So we are left with Coachman, who will do nothing, and Truma, who seems unwilling to do anything. And the situation still stinks! And so do these two companies.

      Reviewed Sept. 24, 2022

      I have contacted Forest River/Coachmen with questions and issues with my brand new $145,000 motorhome. Despite stated assurances to contact you within 48 hours, I cannot get them to contact me. Do not buy one of their brands. You will be on your own as soon as you give them a check.

      Customer ServicePunctuality & SpeedReliability

      Reviewed May 22, 2022

      We did not have this trailer for less than a month and we have a long list of defects, bad workmanship and worst customer service. I wish I had found this site before we traded our 2018 Mini Springdale by Keystone (which was a great RV/ never had an issue with this one and we traveled all the country over 3 yrs). The Coachman 2022 Northern Spirit Ultra light RV is a Lemon. No one Coachman/Forest River/Ron Hoover in Donna, Texas do not want to take responsibility for the Lemon we have. The black tank/ two grey tanks and the freshwater tank were not built correctly which recreated all the tanks to leak into each other. We had a converter that blew so we woke up in the cold and then we dealt with the heat since we had traveled from Texas to the northern area of LA, California.

      I spoke to the Forest River emergency service and the operator named Sharon called me a and my husband liars because I forgot to let her our one slide was out so the RV couldn’t be towed. She hang up on us and there was no record we spoke to her. I called back a total of six times and could not get any resolution to get someone to come out to repair the problem.

      Almost a week later of cold (40 degree) and hot day weather since we are near the mountains and desert we finally got a an RV dealer to make a mobile trip. Another week to wait for part to arrive and pay out of pocket almost 900.00. We got that repaired. Along with first waking up in the cold the first time we settled in we notice the black tank had been leaking. I put a small clear trash can under it and I completed a table treatment and all of it leaked out.

      So many other issues that I am sick we traded our Trusted Mini Springdale for this badly constructed RV. We are out so much money/ my husband and I have both become ill from the contaminated tanks and I had a headache every day until we dropped it off for repairs. The RV mechanics had to be rotated out when they were working on the black tank because the poop/pee had leaked all under the bottom belly creating a bulge. Some mechanics got sick and had to be sent home. David ** the general manager at Ron Hoover in Donna stated it must have been something we did to cause all the issues. They sold us a defective product and they don’t want to take any responsibility for it. Do not purchase any RV’s at any Ron Hoover dealership since they have several locations in Texas. Most of all do not purchase any Forest River products.

      Reviewed Feb. 8, 2022

      We bought our 2020 Coachmen Adrenaline 21LT in October 2020. (This is our second Adrenaline.) In the 15+ months we've owned this unit, it has been in the shop or off the road waiting to get into the shop for 5 months now. Problems on this unit have included, but not limited to, exploding fittings on the water system, an internal door falling off -- causing further damage to other fittings, the brake assemblies on one axle failing completely, failed welds, and a host of other more minor issues.

      I will say that the Coachmen Warranty department has been for the most part terrific in dealing with these issues, as has the dealer I purchased it from. The bad news is that they have had to be. I didn't buy this unit so it would not be of use to me 33% of the time, and if ever there was a "lemon" in the RV world, this unit would have to be it. If you're looking to purchase a toyhauler, the Adrenaline is I think a decent choice. I'd be very careful though.

      Reviewed July 9, 2021

      We purchased a brand new 2019 Coachmen Catalina. I have to say that poor workmanship went into making this RV. First problem was I noticed water dripping inside from my air-conditioner when it was raining. Took it to the shop and they told me the air-conditioner was so loose on the roof, that they could turn it sideways. Got that fixed. They also noticed that nobody bothered to caulk the one side of the RV with any caulk. They caulked that for me. Next problem was the sink faucet was loose. I tightened that myself. I thought that was the end of my problems. Nope, not at all. We had a torrential rain that lasted for about 2 hours. A couple of days later, I went into my RV and noticed my bed was wet.

      The top of the cabinet had an 1/8" of water standing in it. I went up on the roof and the caulk at the seam was split. I had to buy 2 tubes of caulk and repair it myself. We had another heavy rain and I went in the RV to make sure my repair worked and it did. But while inside during the rainstorm, I noticed water dripping inside my living room window. After it quit raining, I took a step ladder and checked out where it could be leaking from. Again, nobody at the factory bothered to caulk the top of the window. I had to do that. I have to say that I most likely will never buy another Coachmen product again. I had a Jayco and it was made a lot better. If you buy one of these Coachmen's, go around to every window and check all seams. You will most likely find that you are missing caulk.

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      Coachmen RV author review by Sharee Collier

      Headquartered in Middlebury, Indiana, Coachmen has been developing and manufacturing RVs since 1964. Coachmen became a brand of Forest River, Inc. in 2008. Coachmen has a full range of RVs, including motorhomes, toy haulers, fifth wheels and more.

        by Sharee Collier RV Manufacturers Advisor

        Sharee Collier is a blogger and RV lifestyle expert. She has explored the country while living and working on the road full-time for five years. She is the author of the “Live.Camp.Work.” blog, podcast and book.

        Coachmen RV Company Information

        Company Name:
        Coachmen RV
        Website:
        www.coachmenrv.com