Coachmen RV Reviews

We purchased a 2024 Coachmen Chaparral in October of 2024, in October we contacted them regarding an awning issue, zero help. Now we are in freezing temps with no furnace and have been trying for 4 days to contact them, no one will answer the phone or return our call. I would never recommend purchasing from them.

Coachmen is a brand I do not advise anyone to buy, they do not stand by their product. Buy from somewhere else, make sure it is not built by Forest River, Coachmen RV factory in Elkhart IND. They just throw them together, NO QUALITY CONTROL. They look good but ours has been A NIGHTMARE. Don't make the mistake we did and hire a company that will inspect the unit for you before you sign any papers, please. You will thank me later.

We bought a 2023 Catalina Destination Trailer from Ron Hoover in South Houston. They were gracious and stored our trailer till the property we were going to place it was ready. That's the nicest thing I have to say about Coachmen products. We had door moldings that were not secured into the door frames, big bubbles in the wallpaper where it wasn't properly installed, hinges that were loose and falling off, doors that weren't level with the one next to it, siding around the bed that wasn't tacked to the framing, sensor gauges that don't work or don't work properly, toilet that isn't secured to the floor, flooring that peels away from the board under it, cupboards that the side wall isn't even close to the front trim that holds the door in place, the list goes on and on.

We bought a 2016 Chapparal and after 3 years, the bedroom slide floor rotted out. After 8 years, both back slides rotted and the back wall started showing water damage. Coachman customer service is absolutely rotten and won't even respond to complaints. Terribly built RVs.

Purchased a new 2023 Coachmen Catalina Legacy 323QBTSCK from Burdick RV center in Cicero NY. (Don't bother going there. Terrible service.) Had water the camper on the second day. Requested a refund as we hadn't even used it and they refused. They had camper for two weeks and upon getting it back had more water than the first time in the camper.

Finally got an appointment 5/14/24. How ironic the saleswomen that sold me the unit I was told resign the week before, however I did get my unit fix. Coachmen didn't give me an explanation as to why the unit was sold with that kind of workmanship, but again there is problem with the rubber seal around the driver's door that I was told it was a Mercedes issue. They would not be able to touch it because of such. Other than that all the other issues were resolve.

Purchase our 2023 Coachmen Galleria MSRP 220K plus and was happy at time of purchase. However, everything went downhill very quick. Got home after purchase and had a propane gas leak (what?). Cabinet drawers/doors didn't close or stayed closed; Solar Panel wired backwards kept getting errors; Drain valve for both grey and black tanks were stuck and had to be replaced; macerator didn't work; a couple of the blinds/shades were broken; reading lights didn't work and on and on.... Got everything fix by RV dealer and thought we were good to go, NOT. Got 2 recalls for NHTSA/Forest-River for Galleria recalls; 1) power steering can short causing lost of power steering and awning can extend while driving.... Called Forest-River Customer Service (574) 829-6319 and got extremely bad customer service. This guy had a serious attitude . So, Forest-River is build high dollar Coachmen crapped and the recall customer service guy has a serious attitude. BUY ANOTHER BRAND. Never again for me!!!

I was able to contact the company representative directly and she was happy to approve the warranty replacement of the shower glass door after hearing the full account of what occurred. Evidently, my RV store did not provide enough detail regarding the event. I was very pleasantly surprised at the almost immediate approval and have upgraded my rating to reflect the excellent customer service I received. Craftsmanship of the interior of the trailer is still an issue.

We purchased a brand new 2021 Coachman Apex Travel Trailer. Starting with our 2nd trip out we have had the RV back to the dealer 5 times with issues with the slide out plus an oven door whose glass exploded for no apparent reason. Water leakage in indoor and outdoor showers, multiple loose doors. First few times were covered under warranty but since the problem was ongoing we have spent nearly $2000 on multiple repairs and all that coachmen would say was, "sorry, since these things happened after our warranty you need to take it up with your extended service plan." Problem #2. Extended service contract which cost an additional $2500 hasn't paid for a single repair. At this point We are trying to find out if there are lemon laws for RVs.

We bought a 2021 Coachman Nova. It is a nicely designed small camper. Our problem is the Truma heater/water heater combo. It stinks. Literally. Coachman will do nothing because it is no longer under warranty. (We did, however report the problem before the warranty was up.) They said it was up to us to go through Truma. Truma sent us to a certified Truma dealer, Burdicks RV in Cicero NY. They charged us $250 for labor, which finally was refunded, and said the smell was "normal". (Hmmm..wondering how the engineers were able to design that smell into their product.) So we are left with Coachman, who will do nothing, and Truma, who seems unwilling to do anything. And the situation still stinks! And so do these two companies.