Outdoorsy Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating1.1 out of 5
See all 28 reviews

About Outdoorsy Reviews

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Outdoorsy is a rental marketplace that lets you rent RVs and trailers by the night. It offers a great selection of rentals, from popup trailers to fifth-wheel campers, that you can rent directly from vehicle owners.

What is Outdoorsy?

Outdoorsy is a recreational vehicle and trailer rental marketplace that lets travelers rent vehicles directly from owners in their community or wherever they’re traveling. Because the vehicles are owned by community members all over the U.S., all options offer unique rental experiences. Options include trailers, toy haulers, fifth-wheels, motorhomes and Class A, B and C RVs in a variety of styles, including retro, vintage and traditional.

How does Outdoorsy work?

With Outdoorsy, you have the option to rent a camper or vehicle in your town and drive elsewhere or to arrive at your destination with a vehicle already set up and ready for you. The option you choose dictates the types of vehicles you’ll find when you search. Once you choose your camper and pickup destination, you’ll select your dates. After you finish traveling, simply return the RV to its owner in the same condition you received it.

All rentals include 24/7 roadside assistance and $1 million in insurance for the renter, owner and vehicle. Some rentals have unlimited mileage and are pet friendly.

Outdoorsy fees

In addition to the rental cost, which averages from $81 to $209 per night, Outdoorsy also charges a few other fees. Each rental includes a service fee of at least $10 a day. Some RV owners require a security deposit. If a renter returns an RV late, they’ll be charged a late fee of $30 plus the hourly rental rate. Additional fees may be added in case of damage, excessive dirt or lost items.

Outdoorsy FAQ

Does Outdoorsy offer insurance?

Yes. Outdoorsy offers $1 million in commercial insurance for qualified renters and owners through Liberty Mutual. The renter is responsible for the deductible, which ranges from $1,000 to $4,000.

Is Outdoorsy owned by Airbnb?

No. Outdoorsy is privately owned and not a part of the Airbnb family.

Can you make money with Outdoorsy?

Yes. Vehicle owners keep 80% of the overall reservation cost. Owners average a monthly rental income of about $2,000, according to Outdoorsy. The Outdoorsy listing calculator helps determine how much an RV owner could make with Outdoorsy.

Is Outdoorsy a good company?

Yes. Because each rental is privately owned, some rental processes might be more complicated than others. But, in general, Outdoorsy is a good company with a good reputation.

Is Outdoorsy legit?

Outdoorsy is a legitimate, safe and fun way for groups to hit the road for a new adventure. With more than 800,000 nights booked, Outdoorsy continuously offers customers enjoyable experiences. While it’s not yet a nationwide service, it offers rentals in most major national parks and many major cities.

Outdoorsy Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Outdoorsy?
  • 4,314,214 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 27, 2023

I trusted Outdoorsy to rent my RV on their site. I did some research and thought that my RV would be covered in the event that a renter had an accident, both the renter and I would be in good hands with the insurance outdoorsy sells as well as the protection provided. Well, there was an accident and a claim was filed on 9/11. It is not over two weeks and I have yet to speak to the person that is "processing" my claim. When I call, representatives say it is better to email, when I email, no one answers.

I am left completely in the dark and have no idea what is going on or even if their "insurance protection" will actually provide the service the renter paid for. The damages exceed 5,000 and will take weeks to repair but I can't even order parts or anything because Outdoorsy has left me in the dark. The renter paid a security deposit but Outdoorsy is holding onto that as well. Outdoorsy made over 1,000 on this rental alone (in fees) yet I'm the one with a damaged RV and no answers.

Thanks for your vote! Report
profile pic of the author

Reviewed Sept. 16, 2023

I wish we had read these reviews before we rented from Outdoorsy. Initially, things seem to run smoothly with Outdoorsy as well as the host. It turned out to be a nightmare. I would strongly suggest anybody renting from Outdoorsy should do a video walk-through with the owner of the RV before you leave. The owner may appear to be friendly and helpful but they can turn on you as soon as there is an issue and blame you for it when it’s obviously not your fault. We signed the paperwork before leaving trusting that the trailer was in good working condition and safe. Neither were true.

We sent photos of poor maintenance and the text messages where the owner admitted to having prior issues with the problems we experienced. Outdoorsy (after a couple months of back and forth with them) sided with the host. Thankfully we put a hold (highly recommend) on the credit card before we returned the malfunctioning trailer. Immediately on return, Outdoorsy went after our $1000 deposit, for several days, after they said they wouldn’t. Please don’t rent from this company. They allow hosts to rent unsafe RVs and from what we’ve researched seen to side with the host.

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about RV Manufacturers delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.


    Reviewed Sept. 12, 2023

    I started using Outdoorsy to rent out my travel trailer. I was excited to get my first 7-day booking that would have pocketed me over $500. One big glitch, they use Plaid/Stripe to try and connect to bank for payout. Both of these services are problematic and of course since I was not able to connect my bank account, I was not able to accept the job. The Outdoorsy solution suggested that I try opening an account at a different bank and retry the connection. I bank with a federal institution that is well known! Also be aware that their insurance offered for host protection is poor and I would recommend that you ask your customers to obtain insurance through their own insurance provider and list you on as an interested party (search or ask for Acord). This company should not be in business IMHO.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Sept. 11, 2023

    Do not rent out your RV here - your RV is not protected and terribly underinsured by Outdoorsy. When my RV was returned by a renter with damage that was caused by driving over rough road, Outdoorsy claimed their insurance didn't cover it because there was no accident. Motorhomes are not offroad vehicles and rough terrain caused sufficient vibration and shaking to break the frame and body apart in an area, which lead to breaking the slide mechanism. With $5,500 in damages, Outdoorsy said that insurance didn't cover it. This is a terrible loss that is not made up by the fees earned, not to mention the loss of time and the other rentals I had to cancel due to the repair time. I will never use Outdoorsy again. And renters beware too - you are underinsured and are at risk when you rent here!

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed Aug. 28, 2023

    We had a funeral memorial to travel to in Redding CA, my mom passed away a few weeks ago. We live in Coeur D Alene, Idaho. We found a local Outdoorsy rental host and booked with that Host. We needed to add an extra day and found that there were problems with the website allowing us to do so. I contacted the Outdoorsy customer service department and they explained to me that I needed to complete a few extra confirmation details, keep in mind this was only two days after the initial deposit of $905.69 and two weeks before rental pickup.

    I requested the host to contact me about the issue and the Host blew me off! They didn't answer my question, they said thanks for the rental and asked if needed any help, to just ask, really! I just did. Get this, the answer came back to me just a few minutes after my initial contact with the host in my town of Coeur D Alene Idaho, time-stamped 4 hours after my initial inquiry. I called customer service and they told me that if cancelled two weeks ahead of time it would cost me $200. I will probably never see my $905.69 again. Rent at your own risk!

    Thanks for your vote! Report

    Reviewed Aug. 16, 2023

    DO NOT RENT YOUR RV WITH OUTDOORSY. I rented my rv through outdoorsy and a renter destroyed it. Instead of taking responsibility like they said they would originally, they are looking for every single loophole possible to not pay for the damages. I even have them on a recorded line saying they would pay and when I asked for the recording they refused to give it to me. I’ve provided an insane amount of proof, been fighting with them for almost 2 months and still have nothing from them. I will be filing a lawsuit/potentially a class action lawsuit against them too if I this doesn’t get resolved soon.

    Thanks for your vote! Report
    profile pic of the author
    Customer ServiceReliability

    Reviewed Aug. 4, 2023

    My experience with Outdoorsy was initially smooth. We rented an RV and had an enjoyable trip. However, our experience turned sour after returning the RV. We did a thorough walkthrough with the owner, and everything seemed fine. The owner even asked us to leave them a review, which we gladly did—a wonderful and appreciative one.

    But then, Outdoorsy hit us with an unexpected $600 charge for supposed damages! We were taken aback, as nothing was wrong during our rental. We disputed the charges and went through a back-and-forth email battle with Outdoorsy. Eventually, we managed to get only half of the money back (keep in mind that they take an extra $1000 deposit for future damages).

    The most frustrating part is that we contacted Outdoorsy to remove the glowing review we left for the RV owner, as it no longer reflected our experience. Outdoorsy, unfortunately, refused to remove the review. This means that our positive review is still misleading other potential renters who deserve to know the truth. Outdoorsy's review process is deceiving and flawed, enabling hosts to exploit the system. This was not the first time we've felt that a host abused this system. It leaves us questioning the fairness and reliability of the reviews on their platform.

    As a caution to others: Outdoorsy requires a $1000 deposit for damages, so be prepared for that. Take detailed pictures before and after your rental to protect yourself from false claims. Do not write a review until you get your full deposit back, as you won't be able to edit or remove it afterward. It is simply unjust and not ethical to refuse someone the right to edit or remove their review, especially when the circumstances have changed. Numerous other review platforms allow such modifications, so it is surprising that Outdoorsy does not offer this basic courtesy. I strongly advise future customers to be cautious when dealing with Outdoorsy. Their deposit and review system needs a serious overhaul to ensure fairness for all parties involved. It's not right for customers to feel cheated and misled by misleading reviews and unfounded damage claims. ⚠️⚠️⚠️ Don't let yourself fall victim to Outdoorsy's flawed practices! ⚠️⚠️⚠️

    Thanks for your vote! Report
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 3, 2023

    March 2023 - July 2023 $1019 CAD The company promotes private vehicle owners to rent out but do not provide protection to consumers when there is an issue with the host or the quality of the vehicle that is being rented. The host was extremely rude and Outdoorsy did absolutely nothing to provide any assistance. I rented the use of a camper van for July 2, 2023 to July 7, 2023. The van that I received was not even close to the description given by the website and had significant safety issues.

    For one, you will notice the huge crack across the entire windshield along with two big divots where rocks have chipped at the windshield. Though it does not interfere with your line of vision, any rock or stone that hits it next has the potential of breaking the entire windshield while you're diving. 2. There is no rearview mirror in the van so you only need to use the side mirrors which the driver’s side is also cracked. 3. The main door of the van does not open from the inside causing a significant safety concern. If you need to get out of the van you need to climb over the cabinets behind the front seats. 3. When braking you will notice a sound when the brakes are “engaging” according to the host. The steering wheel will also shake significantly. If traveling through the Rockies you will be going down some very steep roads and the brakes and shaking will make anyone uneasy. 4. The van provides no privacy.

    The host will provide you with a curtain that you will need to hang up using binder clips. I stayed at several campsites and when the lights are on in the van, you will see right into the inside from both the back windows and the window on the main door. Again making anyone uncomfortable when needing to change or sleep. Other minor issues 1. The van offers no ventilation, therefore you will need to crack the windows open for any type of air to circulate through. 2. There are wires just left scattered on the floor creating a trip hazard. 3. Your drive will not be quiet as there are drafts coming from the windows and doors. 4. The heat/cool work intermittently.

    Review of the host: 2 days before my departure the host emailed me to let me know that the main door of the van did not open in front of the inside. I shared with them my concern regarding safety and they assured me that the van would be “fixed” for my arrival. Hours later they submitted a cancellation via “outdoorsy”. I explained to both the host and “outdoorsy” that they have left me the option of not canceling because there were no other rentals for my travel period. I had all my campsites reserved and leaving me with only 48hrs to find an alternative put me in a very bad position of potentially having to spend thousands of dollars more to change my car rental and accommodation, if I was even lucky to be successful and booking anything last minute. “No bad days” has several people running their rental that seem to not have good communication with one another. The day of my arrival my flight was delayed by 2 hrs.

    I notified the host 4.5 hours prior to let them know that I would be there at said time. When I landed I was greeted by the host being annoyed because that is not the “time that was agreed upon” When I told the host during my 2nd day of the door “still not” working, they suggested that I interfere with my trip so that I can drive the van back to them 1.5 hrs away so they can see it. Not once did they ask if they could come to me to check it out. The day prior and day of my departure really goes to show the type of host you will be dealing with. My rental agreement stated that I was to drop off the van by 1pm. The day prior I messaged the host to confirm drop off time. They mentioned to me that it would be 9:30 or that they can rent the van for an extra night.

    I mentioned that I did not think that was an option because I was told they had a renter that evening and needed the van back by 1pm. They then just responded with “oh yea, we need it back by 9:30”. I told them that the rental agreement stated 1pm. Even with the messages regarding fixing the van door, there was a lot of contradicting going on. The morning of my departure, I was notified that my evening flight was canceled. I made arrangements with the airline to get on an earlier flight. I informed the host that I would have to drop off the van at 10:30 due to the change of flight. The response by the host was, “It does not work that way, you need to drop off the van at either 9:00am or 1:00pm”.

    I again explained the situation I was in and that I had no control over the airline canceling my flight and that I needed to take the next available flight home. This was not taken with any ounce of understanding from the host. I understand that this creates an inconvenience to the host but again you would think that there would be some empathy shown by the host and that they would try to accommodate meeting you at the time you can drop off the van. Unfortunately, the conversation escalated to the point that Outdoorsy needed to be contacted and really didn't provide much assistance. The host made me feel so nervous that I would either miss my flight home or that if I just dropped the van off they would report it stolen if they were not there to receive it. Fortunately, the host was there and to say that the exchange was less than pleasant is an understatement.

    I was called a “Karen” and that my life must be so miserable because I was inconveniencing them with my situation and not doing as they wanted me to which was, “You have until 9:30am to bring back our van” I informed them I was 2 hrs away and that I messaged them as soon as I got off the phone with the airline. Their response was, “Stop making excuses and start driving” Again, I understand the current situation puts us all in an inconvenient position, however the lack of understanding and mistreatment provided by the “young” host is completely unacceptable. Outdoorsy always took the side of the host. Even when I put a dispute to my credit card, they submitted their contract stating that are not responsible for host vehicles. OK, so you as a company are okay with advertising vehicle that are in poor quality and have significant safety issues. Please do your due diligence before renting a vehicle from this group.

    Thanks for your vote! Report
    Customer ServiceOnline & App

    Reviewed July 31, 2023

    Beware Outdoorsy will reply to this message and say that I was not a customer, this is not true and they are just trying to avoid responsibility and make you think that this review is not genuine. They have been accused of massive manipulation of the Apple App Store rating system and my family and I after our experience believe that this app has a very inflated score and should be rated much lower than it actually is (they have been accused of suppressing negative reviews, hiding problems with the app, and defending owners of RVs and never siding with the customers… Buyer beware) ... On to the story. Outdoorsy is the worst app you could ever use. We rented through them and received an RV with damaged tires we had two separate blowouts and the owners said they would cover the damage after we returned. Mind you, these tires were 16 years old, had sidewall damage, and would never have passed a real inspection.

    Outdoorsy has done everything to defend the owners of the RV and have left us responsible for over $600 in repairs that we made to the owners RV in order to get home. The owners are claiming we were responsible even though the blowouts happened on separate axles on separate sides of the vehicle on separate days. The owners were negligent from the very beginning and the spare tire had less than 20 pounds of pressure.

    The air conditioner was disgusting. It was filled with filth and it ran at less than half capacity before we repaired it ourselves. The black tank was filled with weeks of human feces from the previous renter. On top of that the owners sent us out in a death trap of an RV with 13 year old tires, Had never been replaced, were bald, and had visible sidewall damage before we left. The owners tried to blame us from the damage from the beginning, saying it was our driving that caused the issue. These Gaslighters couldn’t except responsibility for even the simplest thing with their RV. Outdoorsy never stood behind us. You should expect the same, if you have any issues with your rental you will be screwed do not rent from outdoorsy under any circumstances, just rent from a traditional brick and mortar they will be much more professional.

    This venture is receiving a lot of venture funding and it doesn’t deserve to because they aren’t operating at industry standards of customer satisfaction. I attend Harvard Business School and I will be telling everyone about my experience in the coming semester. My family and I took a trip and we were left high and dry by outdoorsy and the owners the entire time. Besides waiting for over 22 hours for service calls and missing two days of our trip, we were left personally responsible for the repairs to two tires that were damaged before we took the RV out, the owner said they were fine and we trusted them assuming that everything would be OK. However this was not the case.

    Outdoorsy is so favorable of the owners that you will never get your money from them. Even if they are clearly in the wrong and even if they leave you in the lurch and screw you over. Buyer beware. I would never recommend the service and will be telling everyone to avoid it. Outdoorsy has not made anything right and the owners have left us high and dry. We are out over 600 extra dollars for our rental out of our pocket on top of missing two days of our vacation waiting for repairs that were due to deferred maintenance on the owners negligence. Outdoorsy will invariably respond to this message with an automated response. You can look at their other reviews and they are copied and pasted, there is never any resolution after these messages and do not expect that your issues will be resolved because ours were never resolved and they still have not been resolved. If I could give zero stars out of five I would.

    Thanks for your vote! Report
    Customer ServiceSales & Marketing

    Reviewed July 28, 2023

    Total ripoff! Do not get sucked into their scam! After 3 weeks of the reservation 3 days before my scheduled trip, the host Sonya ** told me driver verification took 48 hours. Then Outdoorsy required ANOTHER submission of a selfie with license info. Then they requested my passport. Then my insurance info was required by the host. The host said it wasn't needed, outdoorsy is covering it. Back and forth on that without confirmation that we were all set. So 2 days before my trip, the host messaged me that the $1,100 deposit needed to be made. No way am I authorizing that, I cancelled my trip, they scammed me out of 25% of my payment! They took the entire payment upfront. The host was rude with every communication and outdoorsy said, "Fine, cancel, we'll just keep your 25%." I have a screenshot of everything and I'm going straight to my bank to dispute the charge. SCAM.

    Thanks for your vote! Report
    Loading more reviews...

    Outdoorsy Company Information

    Company Name: