Outdoorsy Reviews

RENTERS BEWARE: Serious Safety Concerns and an Appalling Lack of Accountability. Renters beware. Based on our experience, I would strongly caution anyone considering renting an RV through Outdoorsy. What was supposed to be a family trip turned into a nightmare involving serious mechanical failures, four days stranded, and an expensive, exhausting 15-hour trip home in a rental car.

I'm still dealing with Outdoorsy after our Labor-Day week trip. I rented a camper for 5 days. Delivered and setup for a show we were attending. Would have been nice to stay on the grounds with all our friends but ended up in a hotel for the week. The Camper Smelled like Human waste! I contacted the host and told them the problem and they suggested turning on the vent fan in the bathroom. The septic tanks were venting into the camper from every drain. At first I thought it was just really musty, but as the day went on and the heat built up, there was no doubt that it was the septic tanks. The AC couldn't kept up. The smell got worse and we decided to go to a hotel.

I've been a host for about 4 years. In general the platform has been Ok but God forbid you have a chip in your windshield. For taking 25% of the rental, Outdoorsy should handle everything and I should have the windshield fixed immediately. 3 times I had windshield damage and I had to spend hours on the phone between outdoorsy and the renters private insurance. For the amount of profit Outdoorsy takes this should be seamless without my involvement!!

Booking Number: **. If I could give zero stars, I would. My experience has been extremely frustrating and has left me feeling completely taken advantage of. I rented an RV for a camping trip beginning on May 26. The advertised rental rate was $75 per night, but after taxes, fees, and other charges, the total came to $557.54. Despite the significant increase from the advertised nightly rate, I agreed because I needed an RV for a planned camping weekend with a large group. When the RV was delivered, I specifically asked what was required at checkout. I was only instructed to empty the septic tank before returning the unit. No other cleaning expectations or requirements were communicated to me.

Beyond disappointed with this service. I rented an RV for my trip with my family to RI (We are in FL). Within minutes of the rental, my dog had a seizure; I had to postpone my trip. The host said they would do anything to help me, go ahead and cancel. I cancelled through Outdoorsy and found that I was going to be charged 50%.

Please be very cautious when using Outdoorsy. We had our very first renter of the year leave our awning out during a rainstorm, resulting in damage. When we filed a claim, Outdoorsy refused to cover it, stating that the damage was preexisting — which it absolutely was not. What is even more frustrating is that it took them the entire summer to reach this decision, and no one ever came out to inspect the awning or assess the damage in person. How can a company determine that something was preexisting without ever seeing it? We feel completely let down and, honestly, scammed by the entire experience. As people who rent out our camper, we expected Outdoorsy to protect and support us when something goes wrong. Instead, we feel they sided with the renter and left us to deal with the damage ourselves.

I would not rent from this company!! They do not back the client at all. I was rented an RV that had no water capability and no AC. These things were listed as working in the listing. Outdoorsy refused to refund me just half of my cost for not having these things during our vacation, stating I should have checked before I took possession. If there was water available at the pickup spot I would have tried but there was not. In addition, they said the offer that the host made to refund me $100 was good enough even though I have never received anything from the host. This company is not ethical.

If you are senior citizen and want to rent an RV, stay away from Outdoorsy. They discriminate against senior citizen drivers no matter how good their health and their driving and credit history are, and no matter how extensive your RV experience is. They claim they don't discriminate based on age, but if you are over 75 they most likely won't let you drive an RV rental. They will simply fail your driver verification and they won't tell you why or let you try again. They don't tell you why because then you will know they practice age discrimination.

Severe health hazards, no accountability, and blocked consumer disputes. I am writing this review to issue an urgent warning to anyone considering renting through Outdoorsy. My experience showed that this platform does not protect its customers—even when a rental poses severe, documented health risks—and relies on heavily insulated policies to retain your money.

Shannon R gave us an RV, which once plugged in at the festival, registered as a full poop tank. We never got to use the toilet because we knew it was full and this woman is claiming we broke her toilet - why did she not report that within the allotted time if she truly thought we were responsible??!! Now she is slandering me and defaming my character online! She knew we were at a festival where there’s no cell service! How am I to get a hold of her to report her RV is junk and into. Her response - make it to landline! I’m in a wheelchair and struggling to get to the festival and you expect me to just forget I have $10k in OC tix and make my way to a landline to complain about her ignorance! (No filled water tank either and directed me down the road - like wtf!!!)

Don't rent from Outdoorsy. Their cancellation policy seems deceptive to me. I started a rental however the host was not available to meet me on the day requested. I cancelled well before any monies should have been kept. The host sent a massage that I had requested to cancel. All done right? Not so fast you have to personally contact Outdoorsy and cancel again. This was never properly explained to me they refunded only 1/3 of the monies. Crooks if you ask me. Who picks-up a camper without anyone there!

Formal Complaint. Booking ID: **. We would like to file a formal complaint regarding the condition of the camper we rented. We are a family from Poland—a husband, wife, and our 13-year-old son. We were extremely shocked and disappointed when we arrived to pick up the camper. Unfortunately, we had no alternative, as our vacation in Canada was already planned and we had nowhere else to stay. We felt we had no choice but to accept the camper despite its condition. The camper was not as advertised. We experienced the following issues:

As an RV owner, I filed a damage claim on the same day the vehicle was returned and submitted time-stamped pre-trip and post-trip photographs through Outdoorsy’s process. More than a month later, Outdoorsy denied the awning damage as not having been reported within 48 hours—even though its own claims representative had already acknowledged in writing that a photograph of the awning was submitted directly after the booking.

Hosts beware! Outdoorsy does not require proof of insurance from your renter and does not verify their address. False information can be given. Also, read all the terms and conditions, Outdoorsy does not cover lost bookings if a renter damages your R.V. and is in the shop for repairs. They do not have you 'Covered" As they advertise. I had a renter do over 7,000 worth of damage over a month ago and Outdoorsy is still disputing with me, damages and pay out. Not to mention over a month of lost bookings.

My experience with Outdoorsy was extremely disappointing. While I expected Outdoorsy to provide a fair process for both renters and hosts, I did not feel supported when a damage claim was filed after my trip. During our rental, we experienced several maintenance issues with the RV, including a Murphy bed that did not function properly the first time we lowered it. Based on the walkthrough at pickup and the condition of other items in the RV, we believed the bed issue was pre-existing. Despite explaining this, Outdoorsy allowed a portion of my security deposit to be charged before I was provided with sufficient evidence demonstrating that the damage occurred during my rental.

We rented a Jay Flight trailer (the Honey Bear) from Terry. It was very comfortable and met all our needs. Terry and her husband Jim were wonderful to work with, very punctual and answered all our questions very quickly. Would not hesitate to rent from them again!

Outdoorsy confirmed my booking. Took my money and then overnight cancelled my booking because "the RV was booked on our partner site". You'd think they'd check that before confirming and taking my money. They held the refund for 7 days and blamed it on my bank. My bank said the delay has nothing to do with them. If the bank gets a reverse charge, they process it immediately. This is a scam.

We had a terrible experience with an RV that we rented from Outdoorsy from the host Jesse in Exeter, CA. The second day of our 5 day trip, the carbon monoxide sensor started beeping every 40 seconds and would not stop. We contacted Jesse the host who instructed us top start the RV and allow it to run for 20 minutes. We did so to no avail and wound up taking the circuit out to stop the beeping. We also turned off the LPG gas for safety concerns, rendering the RV useless for the remainder of our trip. No refrigerator, AC, showers or stove for cooking.

I am updating my rating by two more stars to give Outdoorsy credit for finding a more satisfactory resolution. After telling me that the complaint I filed was permanently closed, resolved in their opinion, and the dispute would not be subject to any further escalation, I published this very honest review. After reading the review, Outdoorsy then agreed to discount our rental further (they previously only offered to refund the nominal service charges).

While it was far less than I asked for based on the fact that we couldn't utilize the trailer and it was extremely unsafe (both issues that couldn't be determined when we first picked it up), I wanted to follow through on my promise to them to amend my review and rating. They also removed the uncooperative host's listing from their site which is a great service to the community using Outdoorsy given all these issues were completely the fault of the host, known by the host prior to renting the trailer out, and not at all the fault of Outdoorsy.

While it took tremendous effort and time on my part - and they tried to absolve any responsibility by quoting their terms and conditions (quoted below) - I give credit to Outdoorsy for finally trying to make it right and offer at least some good faith resolution. "Condition of the Vehicles, Escapes, and Add-ons. No Outdoorsy responsibility. You understand that third parties own and manage the Vehicles, Escapes, and Add-ons offered through the Services. Each Host is responsible for complying with all legal requirements of the offerings in their Listings."

My experience with Outdoorsy was extremely disappointing. The very first day of the trip, several advertised amenities in the van were not functioning properly, resulting in unexpected out-of-pocket expenses. I contacted Outdoorsy about the issue who suggested I apply for a 50% refund which I found unjust, so I requested a refund only for the unexpected extra expenses. Outdoorsy contacted the host who initially agreed to reimburse me for a smaller portion of these unforeseen costs (~35%), which I ultimately agreed to it so we could all move on from the situation. I expressed to an Outdoorsy agent on a private chat that my review of my Outdoorsy rental would reflect my entire experience so I would wait until the resolution of the issue before writing it...

I used Outdoorsy once and for 2 years after that, they charged my credit card $500.00 every month, and I had to dispute it every month to get it returned. I finally had to close my bank account and cancel the card to get them out of my life. I also paid for their top coverage insurance and had to file a claim for damages during our rental, then they refused the claim and could not give a good reason why. I will NEVER use Outdoorsy ever again.

Where do I start! It was my first and last time to use Outdoorsy. I’m in Dallas and I rented from Eddie. They told us a price and then we were hit with hidden charges. The Rv we rented was very unsafe. It shook the whole trip we drove it. It shook so hard that screws fell out and the back window came out onto the bed! Yes…it shook out! So when we got to our destination I decided to investigate more and looked at Eddie’s reviews! Had I read these before I would not have rented from him! All of the bad reviews I said the same thing we went through and more! They all said he overcharged them with different items and charged their credit card on file! So luckily I use PayPal and I went in my account and removed them from charging anything more on my account.

BEWARE, BEWARE!! So very disappointed. We rented this RV and it was horrible. The facts: We picked it up filthy, carpet grossly dirty, underinflated tires with a nail in one, dirty floor, dishes all had to be washed, NO heat that worked in RV, NO hot water, a COMPLETELY broken dump hose, could not dump wastewater our entire trip. Windshield wipers had to be replace by us for $105 with no refund from owner or company! They were hanging and broken. We could not drive safely in the rain.

Outdoorsy and host are not up front with their their customers. I paid in full to rent an RV out in the future, then I get a message that it’s been canceled. Oh sorry. So most likely what happened is they found somebody that would rent it for a longer period of time, so they decided to cancel my reservation in the future. I would never use this company again, and I haven’t seen my refund of 1200+ dollars. In the future, I wouldn’t use them if I were you.

A complete rip off. The advertised rental rate was $85 and I booked for 3 days (2 nights) but was charged $426 instead of $255 for "service fees". I then had to cancel for a family emergency with nearly 3 weeks notice. The promised "Refund" was only $304. A $122 lesson in what a rip off this company is...

Adam, our host, was very helpful and courteous. He returned texts and emails promptly. Everything was as stated. The camper was clean and the bed was so comfy! Will definitely rent again.

I have never in my entire existence of living ever been involved with such a slow, glitchy app and website. My service was perfect and every time I went to check out it blanked out and went back to home screen. After trying this umpteen times I decided it wasn't worth it and decided to go rent from another company instead. If I could rate zero stars I would. I had heard good things about Outdoorsy And was excited about trying it but have never been involved in a worst experience trying to book something.

We rented a trailer from a host through Outdoorsy to go dry camping for Thanksgiving. We picked up the trailer and it was FILTHY! Urine and feces on the toilet, the shower was filled with dirt, the kitchen sink was dirty, floors weren’t swept and the surfaces weren’t wiped off. It was very apparent the trailer was not cleaned after the guest before us and the trailer owner “apologized” for how dirty it was upon pick up. The water pump stopped working after 1 day and the battery was not staying charged. Luckily we rented the hosts generator at an additional cost of $100 for the weekend.

Outdoorsy is a terrible company that does not look out for the renter’s interest. Severe rain cause issues with my RV rental, and they fully reimbursed the owner but refused to cover my costs as the renter, which were out of my control. The tire blew out as a result of the wheel being completely shot, and it was an absolute nightmare to deal with Outdoorsy and their third party services to get actual help on the ground. Renters beware - this is not a reputable company, and if anything goes wrong, you will have to pay additional amounts while the owner is fully reimbursed.

Outdoorsy claims to "secure a deposit", however they will only "secure" it for 7 days from the time of the credit card hold. However, if the rental or claim goes beyond that 7 day period, then they won't cover it. They never told me this. In fact, when the renter brought back the unit late, not dumped, excessively dirty, damaged, and missing jacks, I placed a claim and was told the 7 days would be pushed out to 28 days so I could assess damage. I assessed damages and then was told they could no longer secure the deposit. This is fraudulent and I hope we can ban together to hold Outdoorsy responsible for breach of contract, negligence, and misrepresentation.

Be careful when renting out your RV or travel trailer coverage with them. It's horrible. A customer torn off my awning and it took Outdoorsy to create claim like about 2 months then. After 2 years and a half they send someone to fix it that was not even a licensed contractor. He brought the wrong awning then did not want to change it. Outdoorsy wouldn’t want to help out. Please stay away from the business unless you want your RV or travel trailer not to get fix the right way.

The insurance they offer is a SCAM. They do not cover damage to the vehicle incurred by a renter even though the renter paid for it. They want to replace one wheel on my vehicle with something that doesn't match in style or SIZE because only one was damaged and will not pay to repair the suspension that was damaged even after receiving before and after photos, a shop estimate and numerous phone calls. Horrible customer service!!

It’s been terrible. I own a pop-up. I charge $50 a night. I have only gotten terrible people that don’t respect other people’s property. When I contacted Outdoorsy, they said to file a claim through my insurance instead of going after the destructive renter. The renter broke the pull out bed and completely bent the bars to hold the bed in place. The entire thing collapsed. This renter also tore my canvas cover to the point where it no longer attaches to the original frame of the camper. I want to leave a bad review for him as well.

We had a trailer rented for an event next week, and the owner cancelled out of the blue due to "equipment damage." There is nothing left in the price range to rent for our event, so now we are unable to attend and are out the money paid for the event. On top of that, since I didn't rent from the owner, I am unable to give them a bad review on Outdoorsy, which means they can maintain their Super Host rating despite providing subpar service and putting us in a difficult spot.

Outdoorsy has the poorest customer service I have ever seen. Someone posted they do not VET the owners and go off whatever the owners say. I rented a RV from Outdoorsy Listing name is Lone Star And Barf Approved, Maybe. Owner's name is James. When I picked up the RV he was all smiles because I was renting it for 9 days at a cost of almost $4k. As we were walking he mentioned multiple times 6 ** ladies rented the rv before me, as the owner pointed out the previous renters damaged the driver's side, they rubbed up against a poll from a gas station and it went down the full side of the RV. This made one of the access doors on the driver side virtually impossible to open and made the other access doors hard to open. Then he walks me inside and the dinning room table looked like was going to pull off the wall, so the owner tried to put a screw in it to hold but didn't work at all.

Absolutely worst experience of my life, the company ignored my please for help to right the wrongs of the owners they allowed to advertise on their site. We rented an RV from RVan Adventure LLC it was mechanically unsound and was in a mechanic shop for 4 day we missed all our reservations and ended up getting home past our expected return date causing the loss of employment for my partner. The owners proceeded to steal 848$ from our account taking it without prior authorization and taking the 750$ deposit for "DMV fees and bumper" which were completely fine. We returned the RV cleaner than when received it with everything in order.

If I could give 0 stars I would. We went on the trip and the windshield. After we made the claim they tried to charge us more than double what it actually costs to fix it on some Outdoorsy quote that might as well have been written in crayon. I asked them multiple times to supply the legitimate quote from Safelite, the company they claim to use for quotes, and they refused saying "pay the balance or we will send it to collections." They refused to work with me for anything. Any questions I asked they ignored. The lady in the claims center was horribly rude in her responses and played games. She told me "if you want the quote you can talk to the owner". I asked for the owner's contact info and she replied with "sorry but I can't give that information out". It was all a joke to her.

The van was advertised as festival friendly, yet we were scolded for taking it to a festival — complete bait-and-switch. The host changed our booking last minute, then harassed us with endless emails and calls to return the van early because he double-booked it. To top it off, we were hit with a $500 penalty. Outdoorsy lacks transparency and accountability — I will never use this site again, and I strongly warn others to stay away.

I had a terrible experience using this platform. One week before my trip to Alaska, I requested to shorten my stay with the rental of an overlanding SUV from two days to one. Outdoorsy approved my request, and I was refunded $300 before my reservation began. However, the host did not approve this change, and Outdoorsy charged me back the $300 after my trip concluded. They claimed that the refund was a mistake in their system and demanded that I repay the amount, even though I returned the SUV after using it for just one night instead of two. To make matters worse, they informed me of this "problem" on a Sunday at 11 PM while I was at the airport returning from my trip and had already returned the vehicle.

Buyer Beware. This platform is trash. They couldn't care less about your experience. Based on our experience, they don't vet their hosts. We rented with the idea that we'd have a beautiful experience camping near a National Park. Our host was the nicest guy, but his travel trailer was ill-prepared for guests. Had Outdoorsy really been interested, this rental option would not been an option on their website.