King of the Road Transport Reviews
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About King of the Road Transport
Whether you are moving permanently or find yourself in an unexpected extended stay situation, King of the Road Transport can help get you mobile again.
- Ships internationally
- Door-to-door shipping option
- Classic car options
- Multiple discounts available
- Extra fees for modified or inoperable vehicles
King of the Road Transport Reviews
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Reviewed Nov. 15, 2017
We were moving from California to Maryland, but we only have a Mini Cooper, so we and the pets and everything we needed couldn't fit in that to get all the way across the country, so we needed to ship our car. A friend of mine had used King of the Road Transport before and they had such a good experience, and they recommended this transport company to us for moving our car cross country. We initially contacted King of the Road online and we were able to use the online quote calculator. At first, I clicked on the wrong item and got a high quote and the rep, Mark, immediately called me. We worked things out and I felt very good with the quote that we then got.
Mark was in constant contact with me from the day I first contacted him to the day everything was scheduled. He was very easy to work with and he was always on the ball with an answer. I had a few questions about the day of pickup and I texted him, and he immediately got back with me. We were flexible on our end and I gave them the option of picking up early if they needed to. We needed the car on the back-end, so we shipped it a little early so we’d make sure it was here when we got here. I met the driver briefly and he was courteous, polite, and very business-like. We shipped the car on the 10th of October and we picked it up on the 30th of October. On the whole, we had a great experience with King of the Road. They were a great group of people to work with and we will use them again. In fact, we've already recommended them to a friend who will be shipping some cars to Washington in April.
Reviewed Nov. 14, 2017
We went online and found King of the Road Transport. We got a hold of them and they contacted us back via email quickly. We went over all the information, such as where I needed the vehicle to go and when I needed it there. I felt good about the quote I got and thought it was fair. The rep I spoke with over the phone answered all my questions and everything went well. When they came out to pick up the vehicle, the guy was nice and courteous. Then when the vehicle got dropped off in Houston, the guy was nice as well. He already had it off the truck and ready to go when I came outside. The service was excellent all around.
Reviewed Nov. 13, 2017
I had to get my Camaro from the place I purchased it from in Iowa to my house in New Hampshire. I spoke with a number of transport companies, but I didn't feel comfortable with the other ones that I dealt with. I spoke to someone from King of the Road Transport on the phone and we talked well. The team set the transport service up and they were very helpful. The guy that delivered the car was nice and he delivered on time. After the delivery, I got an email from the customer service rep asking how things went, and she was very good. Everything worked out great with King of the Road Transport.
Reviewed Nov. 11, 2017
I had a big move from Orange County to Florida and I used King of the Road to transport my vehicle. The quote they gave was the same as what I paid for. But the interaction when the driver came to pick up the vehicle was poor. He wouldn't answer and then when he answered he was always late. He said he was going to arrive on a Saturday before six but he didn't. He was too optimistic and due to him being late, it forced me to fly back from San Francisco to Los Angeles on Monday to give the vehicle to him. Even though it took three days from the time my vehicle was picked up to when it was dropped off, which was quick, everything else was bad. Yet my overall experience with King of the Road was okay.
Reviewed Nov. 10, 2017
I didn't have a way of getting a vehicle from A to B and the vehicle wasn't running. I needed a trucking service to be able to pick up the car and drop it off. I researched and sought a place that had the best overall reviews and had the best pricing. I went with that combination and got King of the Road Transport. Their rep was friendly, polite, and professional. He worked with me and gave me a quote. However, when I called back a couple of weeks later, I had to speak to another guy. He was also professional, kind, and helpful. He tried to go with what the original guy had quoted me, but he felt like it wasn't going to be as easy to find a carrier. He got back in touch with me and indicated that if we could raise the amount that I'm willing to go, then maybe it will be quicker and easier to find a carrier. I was so disappointed in the process. Still, because of his professionalism, I decided to continue with it.
The guy who got my car was supposed to come by on a given day, but unfortunately, something happened to his truck. He had to find means of getting the car from his location to my location. He kept communications open and explained the situation. He then worked out a good day and time that he could come by. When he got here, he was very nice, helpful, and careful. He didn't rush and took his time. I appreciated that.
Reviewed Nov. 9, 2017
I was going to have the vehicle shipped from Virginia to Texas because I got a new job and had to move back. When I was initially trying to poke around for prices, King of the Road was the first people to get back to me. They weren’t the lowest price that I came across, but when I was ready to commit to someone and move the car, the person with the lowest price took too long to get back to me. King of the Road was really quick and because I needed to get everything done on the deadline that was very helpful.
Their price was on par with all the companies I looked at. Everyone was pretty much within $100 or $200 dollars from each other. But, King of the Road had a lot of other extra, like certifications that made me feel more comforted. Like Better Business Bureau and there was something else that I know was a really reputable organization that stood behind them. I talked to two different people via email and via phone. They were very responsive generally and very polite when it came to explaining to me how the whole process worked, the timing, when I would need to give the money and to who. They were very helpful and I liked them.
The transporters were great. My dad was with the car when it was picked up because I had already moved. There was sort of a funky timing situation that worked out. The window they gave me when they were going to pick up the car and the car arriving at the last day of the window, but they still made it, which was a relief. The transporters brought the car down from Virginia to Texas and did it in a day and a half so it was a ridiculous amount of time. They were very careful and I saw them unloading it off of the truck and they were super polite to me that day. The payment was really easy and they were fantastic.
I would encourage King of the Road to continue being as upfront as possible about how long it actually takes to get a car shipped from initially calling to actually seeing it in a new state. As I talked to other companies, I found out that for a distance that long, a week is pretty standard. But even though it only took the transporter a day and a half to get there, there was still probably five days between asking for them to bring it down and then actually finding a sub-contractor, which was fine, because they let me know about that in advance. But I think that if I hadn’t found out about that until later in the process, I would have been very worried.
Reviewed Nov. 8, 2017
I was moving from one place to another and working with King of the Road Transport was a very good experience. My friend had already used them and have had a good experience. The car came on time and on the said date. We had put some light stuff inside and everything works well in there. There were no issues at all. I called them and got a quote. The quote was okay and I went with them. Their rep was very good and I was briefed on everything. I called before and after and they were cooperative. Plus, they are very reliable. I would definitely recommend them.
Reviewed Nov. 3, 2017
I purchased a vehicle and I looked into companies to ship it. I researched online and looked at the recommendations which were favorable. There were some companies that reached out to me and they were higher in price but King of the Road's price was fair so I went with them. I told them what the distance was and they got back to me. They operate out of Florida and they told me what the terms where and how long it was going to take. Once they had a green light that the car was ready to be picked up, they adhered to that schedule. They picked up my vehicle in Cincinnati, kept me posted and delivered it a few days later as per schedule. I got a call from the carrier, he showed up at my house and I gave him a nice tip. I was really pleased with King of the Road. They didn’t suggest to me one thing and then did something else. What they told me was what happened. It was a simple experience and I’d use them again.
Reviewed Nov. 2, 2017
We were moving from Murrieta, California to Virginia and chose King of the Road Transport to move my car considering their record with the Better Business Bureau. I did a lot of research prior and as soon as I got online, the broker start calling and it’s about two months of everybody wanting to move the car. It’s very difficult to choose somebody because you really don’t know who you’re dealing with in most cases. Financial information will have to be passed on to people that you do not know and that is always scary. So I looked at who had the better BBB ratings and King of the Road was very good. Also, I had seen prices for that move from $850 up as high as $1500. And it came in a $1050, which is where I thought it would fall.
My dealings with King of the Road were very short. I was passed off to the transport company and then, the transport company passed me to the driver. So, I was dealing directly with the driver most of the time. A cross-country move is tough, especially with cars because of complexities like the size of the transport vehicles as well as timing. My biggest concern was lining up so that my son could be on this end and pick it up. People are going to have to take out a day off work and I want to make sure that at least within a day, I knew that it would be coming in. And when I got in touch with the driver, he told me when he was going to be coming in and that’s when he came in. And since I’m in a rural area, they couldn’t drop off in front of my house so we had to arrange to meet in a covered parking lot right out of Mini Mall where he could get his rig in. The car got here with no problems, and it was inspected before and after the delivery. And everything went pretty decent.
Reviewed Oct. 31, 2017
I was moving back to Nevada so I needed to ship my vehicle and the high ratings of King of the Road Transport on ConsumerAffairs and the good reviews made the decision for me. The quote was right in line with where I wanted to spend. I got a couple other quotes, but they were bad in the middle. The customer service reps were very efficient, everything went very smoothly and I was very happy. The fellow picked up the car early, so all of it worked out well. The service was excellent from the first response to the first email to the gentleman picking up the vehicle from me and the two gals that I spoke to. Everybody was very professional, to the point, there was no quibbling and they were on the mark. I shipped my car several times and this was the easiest of all. They did a great job and I was very pleased so everything worked out well.
Reviewed Oct. 30, 2017
The service I got from King of the Road Transport has been very good. I was shipping a car from Chicago to Florida and the quote I got from them was in the ballpark of what I was getting elsewhere, but the individual I worked with was reputable that’s why I went with them. He was responsive and got back to me after hours to let me know the status of what's going on.
Reviewed Oct. 29, 2017
My cousin gifted me a car and I needed it shipped from his house to mine. When I did my research on transport companies, nothing really came up until my friend recommended King of the Road Transport and everything worked out great. I got a reasonable quote and their rep was really helpful in the beginning. This was the first time that I shipped a car and I had no idea how it worked but the rep had a lot of patience and explained everything that I needed to know. She also followed-up on me on the time that my car would get picked and made arrangements. During the pickup, she called me and asked me if I was ready for it and she also called back to see if I got my car and if I needed anything else. Everything came off perfectly and I highly recommend King of the Road Transport.
Reviewed Oct. 28, 2017
I had to have my vehicles shipped on a PCS move in the military. I filled out the quote online and got a couple of quotes back and I did some research. The reviews for King of the Road sounded a lot better than everybody else and they kind of helped me with making that decision. The quote was right and King of the Road was one of the first ones to call me and asked what I needed. I was a little late on sending back the document required because I didn't realize it went to my email. When I made a phone call, they told me not to worry about it and they would still take care of it. The service was professional and the vehicles are here and not damaged at all, and I appreciate that.
Reviewed Oct. 27, 2017
King of the Road Transport seemed a little more reputable and although their quote was not the lowest I received when I had gotten some estimates earlier in the summer, it was pretty much in the ballpark range. I also liked that I could also pay by Visa. A lot of these companies want you to pay by cash or certified check which I really was not comfortable with. The communication was there too. It was a difficult move from Vermont to Colorado because at certain points, we didn't have cell service so we couldn't communicate, but I was very pleased with how everything worked out. The people showed up when they said they would. The two young men who picked up the car were very nice and dependable. They showed up at six in the morning and in the middle of Vermont and they showed up at six in the evening on the day we bought the house. Overall, King of the Road Transport was adequate to do the job and the whole thing went as smoothly as it could.
Reviewed Oct. 26, 2017
My daughter is in college in California and I had to get the car down to her. King of the Road's price was competitive with other quotes I got and within $75 -$100. They were persistent with online checking back email. Their reps were great and made sure I knew all the steps. They followed up afterwards, and were very responsive. It worked out well and if I have to ship the car back, I will use them again.
Reviewed Oct. 21, 2017
I needed to transport my vehicle to the relocation and being able to get a quote online was a big factor in my choice of company because sites that didn’t allow that got weeded out. When I got quotes from a few different companies, I realized that King of the Road was competitive and they had a lot of good reviews too. From the communications with the website, they also seemed to be professional and that goes a long way with me. I would be willing to pay a little bit more for a professional response and I got that.
Reviewed Oct. 19, 2017
King of the Road Transport was excellent. Their quote was fine. They weren't the cheapest but I'm still satisfied. The customer service reps were very informative. I talked to a few people and they were very reassuring. They got here in a timely manner and it was perfect. Everyone I dealt with was wonderful and the level of service was A-plus. I've already recommended King of the Road Transport to somebody.
Reviewed Oct. 17, 2017
My husband couldn’t find a car in the neighborhood, so he got the car he wanted in Austin, Texas and we need to ship it over. So we checked online, and since King of the Road Transport had good customer reviews, we went with them. I spoke to their representative named Mark and he was awesome. Their contractor was super good too. Overall, they were communicative, reliable and it was reasonably priced, so all good.
Reviewed Oct. 16, 2017
King of the Road gave me a quote and there were two higher and two lower so it was upside and in the middle. Initially, I chose the other companies but King of the Road was confident they could get me a carrier. I was a skeptic but they came through so I was really pleased. The guy was so nice when he picked the car up and the transport went smoothly until the end. But they goofed up and told me that the car was going to be delivered four days later than it was. I told that to my daughter, who was getting the car, and she said that a guy had told her that the car was coming that day. I think they confused me with somebody else but it wasn’t a big problem, just a miscalculation on their part. It came within the range they said so somebody may have gotten their messages crossed up a little bit there.
Reviewed Oct. 15, 2017
We were moving to New York and needed a company to ship my vehicle. King of the Road Transport was on Better Business Bureau so I checked their website and called them since I didn't trust online stuff too much since I hear about a lot of scams. The representative who scheduled my transport was great. I talked to her once and never heard from her again. I tried to call back, but I couldn’t get a hold of her again. But everything went good. They would call two days prior just to tell us to stay on top of it because I was in the military and had a lot of stuff going on. With the time frame I gave, King of the Road had the best price. Other companies were hundreds of dollars above theirs. They were even trying to give me a discount for $50 cheaper. The only thing I'd want is something to track my vehicle just to keep me on the same page as them. But overall, I would recommend them to a friend.
Reviewed Oct. 14, 2017
King of the Road has very professional and top notch customer service. Everything was great with their rep, I have no complaints. They were very helpful all along the way, checking in and making phone calls every so often, so I didn’t have to wonder what was going on. They were able to ship my vehicle from Pittsburgh, Pennsylvania to California.
Reviewed Oct. 13, 2017
I had to ship my vehicle because of job relocation. King of the Road Transport was first to respond so I called them. They gave me the time and day when the truck is going to come and everything happened like what they told me. They were punctual and they have done excellent service.
Reviewed Oct. 12, 2017
Before we dealt with King of the Road Transport, we hired a trucking company that said they came and picked up the vehicle. We called the place where our vehicle was at and we were told it wasn't picked up and the company never arrived. There was a lot back and forth and we were charged for the pick up and we had to make them refund us for that. So, we were hesitant to deal with anyone or pay for anything at that point. But the guy from King of the Road that helped me out said they will take care of it, pick up the vehicle and once I've confirmed that it’s been picked up, then we'll deal with payment. And that's exactly what we did. It was quick and simple, so it worked out well.
Reviewed Oct. 10, 2017
I worked with Jeremiah on transporting a car from Chicago to Miami for our daughter. Very professional and organized, if he said he was going to call, he did. Always followed up, answered all our questions and explained exactly how the transport was done. When the time was right, there was a hurricane!! He contacted a transport company and a date was set. He gave us the protocol of the transport company and they did everything exactly as he said they would. This was the easiest experience I have had transporting/mailing anything. I would use King of the Road Transport again and will highly recommend to any of our friends, this service and company.
Reviewed Oct. 9, 2017
I was traveling and halfway home, I hit my car. I flew home and had King of the Road Transport ship my car. I had their number and they were the most available. The quote was reasonable at $300 and scheduling was easy. Plus, the driver was perfect. He dropped my car off where I needed it. I got my car in great shape within two days, which was a day after they picked it up. Overall, my experience is good. They were accommodating with my schedule and professional, and everything went very smoothly.
Reviewed Oct. 7, 2017
We had a great experience with King of the Road Transport. I looked at all the online reviews and they had the better ones. The rep that I dealt with was great. He worked with me since we had to change the time a couple of times. I couldn't do the transport every time he'd call and he could only do it in a certain window. I gave him the day that I could do the transport and he found somebody. He was really good to me.
Reviewed Oct. 6, 2017
My daughter was returning to college and I needed to ship her car back. There was a transport company I was supposed to use but I was getting poor service from them. I then called a bunch of different places and King of the Road Transport was the one who immediately got back to me. That was at the beginning of September. I spoke to their representative, whose name I think was Kevin and was from Crystal Cove Florida, and he was extremely helpful with everything. He got back to me and called me saying he's getting somebody, and he did. And the two guys who picked the car up were so nice. King of the Road was efficient, reliable, extremely helpful and polite. They're doing an excellent job.
Reviewed Oct. 5, 2017
Initially, the quote from King of the Road Transport was a little more expensive than other quotes that I’d gotten. Then I worked with the representative and ended up getting something that I thought was fair. People were great and communicative, which was appreciated. And the shipping went just as planned, so it was all good.
Reviewed Sept. 30, 2017
Claire at King of the Road Transport was very professional and clearly explained the whole process to me. I had to ship a car I have owned for 38 years across country and was very concerned about the safety of the car. Claire arranged an independent transporter right away and a pickup date was set. The enclosed transporter took care of my car and called to notify me of a delivery time. Car was deliver across country in 6 days with absolutely no problems. I would recommend King of the Road Transport to anyone and would definitely use their service again without hesitation! Great job and thanks!
Reviewed Sept. 29, 2017
From start to end this has been a truly positive experience for us. Everyone we dealt with on the phone was helpful and professional - as was the driver who transported our vehicle. Our car arrived quickly and safely. They took the stress out of having to transport our car across the country. I would definitely recommend King of the Road to others and will use them again if we need to relocate.
Reviewed Sept. 19, 2017
Moved from NJ to CA, it was a long long transport. But everything happened as expected and on time! I had a brand new car and it was delivered without a scratch! Not a single thing kept in the cars was missing and car was also delivered on the said date. Both pickups and drop offs were professionally handled. I would recommend King of the Road Transport for everyone. In case next time, I need to move I will use them again! Also, not to miss, the price was also very competitive.
Reviewed Sept. 18, 2017
With all of the scams going on with vehicle transporting it took me quite some time to select a company to transport my vehicle. However upon speaking with Mike at King of the Road, I felt comfortable entrusting them with my business. They did not charge me a deposit until they actually picked up my car. Additionally when they called and told me that my vehicle had been dispatched, my car was picked up the next day and delivered four days later. I paid the driver his fee upon delivery. They were true to their word. I thought it important I take this time to write a good review since I know there are people out there who may be leery as I was. These are good guys you can entrust your vehicle and business to them!
Reviewed Sept. 15, 2017
I needed to transport my vehicle from one state to another and I chose the King of the Road Transport to do it for me because of their sales representative who was on the phone. There was good follow up and attention to detail, plus he understood what I needed. I felt comfortable with who I was dealing with. The carrier driver was also outstanding and on time all the way through. I was happy with that portion and I highly recommend him to anybody that needs to use him. I'm going to have something that needs to be transported after the first of the year and I would use the same people.
Reviewed Sept. 13, 2017
I needed an emergency transportation option to get the vehicle out here. King of the Road was the best price point. Their rep was nice and the interaction we had was simple. Then it was short and fast with their carrier driver.
Reviewed Sept. 11, 2017
I was transporting an antique car cross country due to a move. It was a combination of recommendation and price that made me use King of the Road Transport. They were on time, and they showed up and dropped the car off in good shape. All of my interactions with the reps went well and I'm quite satisfied with my experience. The King of the Road team did a great job and I would recommend them.
Reviewed Sept. 10, 2017
It was a great experience and I didn't worry about my vehicles during the transport. I felt that they were in good hands. One of the guys I was talking to ended up leaving the company in the middle of the process and I got switched over to a young lady but she was helpful as well. I have another vehicle that I'm going to be shipping within the next year and I would be interested in having a rebate or a gift certificate. Overall, I would use King of the Road again and would recommend them to a friend.
Reviewed Sept. 9, 2017
I was moving across the country from New York to Tucson, Arizona. I've done some research and King of the Road Transport has good reviews and ratings. The person that I've been in touch with was very helpful and the online quote given was fair and exact. The scheduling was a little crazy and I can't book until the week before the move. But their rep was in touch with me the whole time. I had a few conversations with the driver and he was great. It was a good experience and everything worked out according to plan. I would use King of the Road Transport again.
Reviewed Sept. 7, 2017
I wanted to ship my Jeep from IN to CT for school and went through a ton of other shipping companies, who gave me outrageous quotes and who emailed, called and texted me way too much. A friend suggested that I contact KOTR and I talked to Bill who helped me out more than I thought anyone from a car shipping company would. He dispatched my car, kept me updated on any delays and called me the day of delivery and had someone call me today to make sure everything went well. He also offered me a student discount which helped a lot. I will definitely be using KOTR again.
Reviewed Sept. 7, 2017
King of the Road arranged for Fifth Wheel to load my Ford Fiesta in Warwick, Rhode Island, and transport it safely unblemished save to-be-expected road grime to Portland, Oregon, in 8 days delivering it a half hour after driver called me having downloaded it from the transport to a single vehicle flat bed to avoid possible damage trying to navigate a tree-lined street neighborhood street. Excellent, friendly service on both firms' part. All at competitive prices having researched perhaps ten transport businesses online.
Reviewed Sept. 7, 2017
I thought of moving my vehicle from Florida to Seattle. The quote that King of the Road gave me was within my budget and was also better than the others. They delivered to me what they promised. The only thing that could be good was if they delivered my vehicle to my location, like my home address or whatever address I gave. They just took it to some parking lot and, from there, I picked it up. It was not very far but it would have been better if they delivered it to me.
Reviewed Sept. 6, 2017
This is the first time I have needed services for vehicle transport and this is a great company to use. I compared them to many others and I would recommend King of the Road to all. They were very helpful from start to finish and answered all of my questions, I had a lot. My vehicles were taken care of from start to finish and one was a classic car.
Reviewed Sept. 6, 2017
I was moving across the country and I had an issue with a flat tire, but it was getting me more involved than that. And so, I needed to get the vehicle shipped because I had to get to my destination quickly. My wife found King of the Road online. I priced the transport before we left and the quote was fair. When something broke, we still went with it regardless, knowing it would be less than I had originally anticipated. King of the Road provided a pretty good service and I’ve no complaints.
Reviewed Sept. 5, 2017
I was shipping a vehicle to my sister and I read about King of the Road Transport on the website. They seemed to be what I was looking for and there would be a $10 difference between most of the transport companies anyway so I picked them. I called them directly and the quote they gave me was fair. They provided exceptional treatment and excellent service that's exactly what they said they would do. Plus, my transports were exactly on time. The driver was also overly cooperative. King of the Road Transport was fantastic.
Reviewed Sept. 4, 2017
I did some research and King of the Road weren't the cheapest but they're the most reliable for the price, I believe. The price was the same as they quoted through the end. Everything was good and everything they said happened.
Reviewed Sept. 3, 2017
I was moving from New York to California and got King of the Road to transport my car. I had contacted a couple of different companies and with them I spoke with the sales rep, Mark. He was extremely helpful and made it sound like it would be no problem picking my car up in Manhattan and getting it onto a truck to California. He quoted me a very reasonable price, $1200. He found someone to do it and they would pick it up in Manhattan at no extra charge. Other transport companies were making such a big deal out of the fact that it was in Manhattan so I could just see the extra charges mounting up. And they couldn't do it on certain dates. It had to be planned and scheduled long in advance. Mark of King of the Road made it all so easy like, "No problem, we can do this easily." He was very hands-on.
Then when the actual event occurred, it was very smooth. Everything, everyone was right on time and it just went great. And in the end, I paid exactly the price I was quoted. We just had to set a destination point 'cause he couldn't drive the truck onto the road I'm on. And we met in a location close by here. The guy with the actual vehicle arrived right on time, and he was calling me in advance to keep me posted. It was an excellent experience I had with them.
Reviewed Sept. 2, 2017
We used King of the Road to transport our Toyota Avalon from Seattle to our granddaughter in Abilene TX. I researched extensively, their bid was mid range. I called for pickup Monday morning, was told 1-5 days to arrange pickup, 5-7 days to deliver, minimal deposit and remainder on delivery. So surprised when they called a few hours later and car was on its way by 1 pm! Surely this was too easy, but after several updates thru week our car was delivered in Texas Friday of the same week. Best service and customer support that I can recall in years! I would not hesitate to recommend them and our friends are still amazed it went so smoothly.
Reviewed Sept. 2, 2017
I needed a company to ship my vehicle when I moved. I chose King of the Road Transport after I looked at it on ConsumerAffairs where it ranked highly. Their customer care representatives did everything for me. They were calling and were on top of things. They actually sub contract, so the actual car movers were also great. It was my first time transporting cars and it could have been a much more painful process like it was with my moving. But King of the Road Transport was timely and professional and managed my expectations well. They also gave the best price. I have no reservations about recommending them to anybody. My friend has already used them to move his vehicle, too.
Reviewed Sept. 1, 2017
I was trying to get as many reviews as possible and most transport companies had more bad reviews than good ones. King of the Road Transport was the only one that I found who had some good reviews. I called about 12 to 15 different companies and the prices of some of them were way out of range. Between the reviews and the rep at King of the Road being willing to work a little bit on the price, I picked them and shipped two vehicles through them. One was to bring my daughter's car so she can have it for college. And then, one was for me as I relocated.
All of my dealings with their rep were positive. He heard everything I said and was easy to get in touch with. I paid exactly what we talked about upfront. And he did what he said he was going to do. The cars went out when I wanted them to go, where they needed to go, and within the window that we had. Everything worked out great. The carrier drivers came exactly when they said they were picking up. They met me where I needed to be met. I was given by the rep phone numbers directly with the drivers and the drivers were easy to deal with. They arrived when they said they were going to arrive and my cars were both in good condition.
I would recommend King of the Road to somebody. This car transport stuff is a tough business and I know a lot of people have bad experiences. With King of the Road, I had nothing but a positive experience. It was as stress-free as transporting a car could be. I will call them back because I might have to transport my car again.
Reviewed Aug. 31, 2017
I was shipping the car to my daughter at college but the first transport company that I had contacted with failed to pick up the car, so I went with King of the Road Transport. The quote that they gave me was fair and their customer service reps were helpful. They kept in contact with me every step of the way until the car was picked up. They also picked up the car when they said they'd pick it up and the service was outstanding. I had a few interactions with the actual transport drivers through text messages and a couple of phone calls which were all good as well. They did a great job and I was very satisfied with the experience. I have recommended them to a friend last week.
Reviewed Aug. 29, 2017
My son was in Seattle and he got a job in Washington, D.C. He didn't have time to drive the vehicle out there, so we wanted to ship it. The woman from King of the Road who I spoke to was very helpful and knew what she was doing. Overall, King of the Road's service was fantastic and my experience with them was great. They're a good outfit and a great company to work with.
Reviewed Aug. 28, 2017
I highly recommend using this company for your auto transport needs. I relocated to FL from NJ and had to get my car picked up as close to a certain date as possible and delivered quickly. Bill ** was able to work with a great trucking company which really came through for me on all fronts. Car was picked up on the actual day I requested, and I had a great driver who delivered my car in perfect condition within 3 days. Great overall experience and I would use them again!
Reviewed Aug. 27, 2017
We were in the military and we needed to get our cars from California to Maryland. The other company previously called me to try to set something up so I had set the other contract up. The day that I had made all the arrangements, King of the Road was the next one to call me and their rep was very polite, but unfortunately, I had already set the contract up. Then these other clowns just left me hanging. Our flight was in two days and if I didn’t get this car moved, I was going to miss flights for four people. When I called King of the Road, they got me hooked up and ready within two hours. Their rep had me ready to go on a truck. And when I told him we were military and told him my situation, I could not believe how fast he worked. He was great and I was pleased with the experience. They kept me and my wife happy. I will use him again.
Reviewed Aug. 26, 2017
I bought a car in California and I needed to get it to Salt Lake City. Friends of ours own a racing team and they transport a lot of cars and suggested that we use King of the Road Transport so I phoned them. Their price was great and competitive and at one point during the transaction, I considered transporting two cars so I received a great discount for the two. When it changed back to just one car, there was no problem with the back and forth that we had to do. It was really well-handled and great interaction. Their rep was great at coordinating everything and his speed of responsiveness when I had questions or changes was immediate. Communication was mainly email and texting after talking on the phone but regardless of the form of communication, it was fast, efficient and clear.
Reviewed Aug. 25, 2017
I purchased a heavy-duty truck in Florida and I needed it shipped to Virginia. I went to King of the Road Transport because my son-in-law had used them to ship a pickup truck from Idaho to Virginia when he moved back here. I had a broker work with me. He was in Florida and he had to find a truck that was a vehicle as large as the one I had purchased. He gave me an estimate but I did not hear back from him for a few days. I had contacted him again and he said that the estimate that he'd given me was lower than he was getting from the drivers. So he was trying to find the lowest provider. I told him I wasn't really concerned about a $100 or $200 difference. He went ahead and found somebody fairly quick after that. I would use King of the Road Transport again and I wouldn't hesitate.
Reviewed Aug. 24, 2017
I had a psycho job, so I had to quit and come home because I was broke. I needed to ship my vehicle and the quote given to me by King of the Road Transport was the cheapest. Having a price range made it quick and easy for me to decide to get them. The reps also kept in contact, called me right away and answered all my questions. King of the Road was great, but USA Transport, the company they contracted with, was not the best.
I was freaking out that they wouldn't arrive in time so, it was kinda stressful. And then the driver on the way back, he’s very nice. But I'm assuming he's never driven through Florida. He was telling me that he was 45 minutes away and it was raining so hard that there's no way he could come that day to drop off my car. I had to argue with him for 40 minutes to tell him, "Sir, it's Florida. It’ll stop raining in 10 minutes. I promise." Sure enough, it stopped raining. The truck broke down as well. But I didn't mind since I was in no rush to have my car but I wish there would have been better communication with USA Auto. But overall, I felt really good and I thought everybody was nice. They have good communication, excellent customer service and low price. It was my first experience doing this with my car and it was a very stressful time of my life but it was 90% good experience. King of the Road was fine and everything was very seamless there.
Reviewed Aug. 23, 2017
My daughter was in an internship in L.A. so we needed to ship her car there for the summer while she did her internship. I searched online and found King of the Road Transport. I called them and they told me a quote over the phone. King of the Road was easy to deal with but I had a miscommunication with them. They noted as to when I wanted the car to get there, but then they recorded it as when I wanted it picked up. So, they screwed the whole order up in that sense. I was frustrated with that, but otherwise, it was good. And then we also used them when we had to bring the car back, which we did two weeks ago. The service was good and we were happy. I was satisfied.
Reviewed Aug. 21, 2017
I was going to be in Dallas for a month for job training and I had to have my car there. I googled shipping companies and put in my information, then I got inundated with phone calls, text messages, and emails from different companies. But in my research, I encountered a lot of horror stories about how the companies that negotiate the price and then put this out for the driver would underbid and then the customers would end up being screwed because the drivers wouldn't show up or would demand more money when they got to the destination. Then I read about King of the Road Transport and I liked the reviews about them. They price appropriately so the customer gets a good quality driver that's also highly ranked, and there’s no haggling over pricing later.
The customer service representative was fantastic, explained how everything works, answered all my questions, and answered the phone every time I called, so my interactions with him were wonderful. Everything was topnotch with the service I got and I would give it an A plus. The transport took four days and my car got to Dallas the day before I did. The driver held it overnight for me and he was amazing. I had a very comfortable experience overall with King of the Road. I was reassured that my car was in good hands and that they were going to take care of everything for me.
Reviewed Aug. 18, 2017
I needed to get my car from Hudson Valley, NY to Tacoma, WA by a certain date. Everyone was so helpful in getting the car there on time. My original contact person explained everything for me and all the contacts after that were very reassuring. The driver was wonderful and very careful with the car when he loaded it, and the actual transporter was spotless and looked brand new. The driver was very thorough with his inspection and took down all of my info as well as the person receiving the car at the other end. He did communicate with that person about dropping the car off and did so on time and in perfect order. I'm so happy I used King of the Road and would recommend them highly.
Reviewed Aug. 15, 2017
They contracted for my jeep to be shipped from Texas to NY. They waited for a "REPUTABLE" shipper. Jeep arrived late, alleged delay due to transport truck transmission problem. Come to find top ripped and PATCHED, and top metal frame bent...never a mention. I reported delay to company, within the 15 day time limit, and was told "We already gave them a favorable review and there is nothing we can do..." Also, I paid MORE than the contract to get this done!!! Will gladly email copy of receipt. Tell me where please.
I want to start by reminding this customer we are a broker, we do not physically transport the vehicles, but rather research and select a top rated carrier to ship our customer's vehicles. As such, we do not carry our own insurance (Federal Law doesn't allow us) and can never be responsible for any damages, no exceptions. This is thoroughly covered in our contract.
However, all of our carriers are insured for, at least,$1,000,000. In the case damages are present, the customer will have to note it in the Bill of Lading (inspection report performed at pick up and delivery) and let us know within the day (I do not know where she got 15 days from, definitely not our contract). It's the only way we have to either have the carrier pay for repairs out-of-pocket or to start a claim with their insurance. This is ALSO thoroughly covered in our contract.
This customer not only received the vehicle with no issues, she did not note any damages in the BOL and didn't report the damages to us until two weeks after the vehicle was delivered to her, leaving us powerless to help her go against the carrier or go through the insurance. Tha carrier says they did not damage anything, they wont pay. The insurance will not take the claim without a BOL with the damages marked. We have spent a lot of time and resources to try top help har, but without this simple requirements it is impossible for us to go any further.
We are very sorry we can't resolve this, but there is no way for anyone to prove who damaged the vehicle.
Reviewed Aug. 15, 2017
I was relocating to California and I needed to get my car shipped. The quote I got from King of the Road was reasonable compared to others so I chose to use them. I also read good reviews online. Their customer service rep was thorough and honest. He gave me good tips on how to navigate the situation and told me that they allow up to 50 pounds of stuff in the trunk. But once the company that actually ships the car contacted me, their representative was rude. She said I wasn't allowed to have a single thing in the trunk and that they were going to charge me extra. She also told me this 12 hours before they were going to pick up my car. It created a lot of stress at the last minute because I thought everything was taken care of. It caused me to panic because we had stuff in the trunk. At this point, I had completely moved out of my apartment and was getting ready to board a flight the next day. So I was very unhappy with how that representative handled the situation.
Then I called back to King of the Road and their representative asked me to send a photo of what the car looked like. He was easy to get in touch with and he said it was okay. So everything still worked out fine because the driver who picked up my car was really nice. But there should be better communication between the two companies.
Reviewed Aug. 14, 2017
We were selling the vehicle to our daughter so we needed an auto transport company. I have looked at six companies and King of the Road Transport is Better Business Bureau certified and the most responsive. I had also checked in on some of the responses of other customers. By error, they gave me an original quote and they stuck to it so I feel good about it. They're very pleasant on the phone and stayed on top of my work order to see that my vehicle was transported. Their customer service representative was also having trouble getting somebody coming to this direction but they were good with my availability date. It was documented and they made a call to me everyday giving me an update. They provided excellent service and for the most part, everything went very smoothly. I would recommend them to someone else.
Reviewed Aug. 13, 2017
I was shipping a car to my son in Florida and my brother did the research on transport companies. He went online and King of the Road was one of the companies that came up. When I called them, I asked how much it would be to transport the car from Madera, California to Melbourne, Florida. They looked it up and said they had a company out in Fresno, California. They quoted me the price and it was closer for them to pick up the car, which was why I went with them. I've already recommended them to other people.
Reviewed Aug. 12, 2017
There were a few Better Business Bureau reports that I had looked at and after I had looked at those, I looked at Yelp reviews and King of the Road seemed to be on the better side. I was called back by their customer service rep and she went through what was going to happen, when the payments would be and how the pickup would work. All my questions were answered before the pickup. Their rep was able to work with me and got the pickup and delivery times. When I had to reschedule, King of the Road was able to work with me on that as well. Also, the drivers were very knowledgeable and courteous. They gave me a good estimate on when my car was going to arrive. And so, I was able to set something up with my girlfriend for her to pick up the car. Overall, the process worked really well.
Reviewed Aug. 11, 2017
I liked King of the Road's reviews and I had an amazing experience with them. The level of service is very good. The guy that we were working with to send the car to Texas was very, very nice, and the girl that was helping me on the phone was very helpful as well.
Reviewed Aug. 10, 2017
I was sending a vehicle to my dad and he picked King of the Road to transport it. The transport driver was great. He was confident, very nice, gentle and he knew what he was doing. My dad received it and he likes it when someone shows confidence when they do something. They are experienced, accurate and efficient.
Reviewed Aug. 9, 2017
We're down in Tennessee and had a car that was up in Minnesota. Shipping it was the easiest way to get it down here. I looked at reviews online then I just called people. I liked the way they talked at the King of the Road Transport. The gentleman I spoke with was very professional. He quoted me a price and stuck to it. It went very smoothly as opposed to some of the other ones, a couple of them were hostile. With King of the Road, when it was over and done with and the gentleman said, “It will be there,” and it was. My interaction with their rep that scheduled my transport was very good too and it was very professional.
The transporter, Terry's Hotshot, got here a little bit early. He got the car down here exactly and called me ahead of time. He was very good. All in all, the King of the Road Transport team was courteous, professional, and right on with the money. The quote was exactly what they said it was going to be. There were no hidden charges. I will call them if needed other vehicle transported again. They'll be the only one that I call.
Reviewed Aug. 8, 2017
My daughter was moving out and we needed to ship her car. I did research online and made some cold calls for a couple of different transport companies. The person from King of the Road Transport and whom I spoke to seemed like he knew what he was talking about and was responsive. He was good of what he was doing. I told him where the car will be picked up and delivered to, and the make, model and the condition of the car. He quoted me something by email and I gave him my broker’s fee and he connected me with the company that will do the transporting.
It’s just that it’s a little bit of shock to think how much it costs to ship a car out there. But the price from King of the Road sounded it was a fair trade since it's within a couple of dollars with the prices from a couple of other companies. Then there was a guy who picked up the car and dropped it off, back and forth with some paperwork on either side. My experience with King of the Road Transport was a positive one. They did a good job and did exactly what they said they were going to do.
Reviewed Aug. 7, 2017
I was relocating and needed my car from the West Coast to the East Coast. A broker found King of the Road Transport for me and they had a good price, so I went with them. I took advantage of the online quote calculator to get an independent price range for my Honda 2003. While it was quite a bit, it helped me have an idea before starting to figure out if it was even feasible. The quote worked out to be relatively accurate.The broker was awesome and the transport went fairly well. Overall the service was as expected.
Reviewed Aug. 7, 2017
I liked the online reviews about King of the Road Transport and when I used their online calculator, they had one of the cheaper quotes. Their rep, Claire, was quite professional but the person they've subcontracted to was less professional on the phone. It took them six days to get my car from Colorado to Georgia. King of the Road gave me an excellent service and a good price. I’m going to use them again.
Reviewed Aug. 6, 2017
I had a move across the country and I used King of the Road Transport to ship my vehicle because the price on their website is a bit cheaper. I spoke to a rep over the phone and the quote I got was fair. From when they had the vehicle up until now that I already have it, my interactions with them had been very good. They're courteous and friendly and the experience was very cool.
Reviewed Aug. 5, 2017
When I was giving the vehicle to my niece up in New York and had to ship it, King of the Road Transport was referred to us. The quote they gave was fair, though we didn't have much choice in these things because they're all different prices. I thought it was on the low end and they'd go up, plus it was in the height of the season when we sent it up and had no choice. But the driver was a very nice man and he did a great job. When he got to Staten Island, the driver was able to park his vehicle, took the car off, and drove it into my niece's driveway.
My niece and her husband on the other end was extremely happy because they didn't have to meet someone somewhere and then they would have to come back wherein one of them would drive the vehicle and another one with the other car. That made life a lot simpler for them. So I would refer the driver to anybody. The set up of the transport was done very well and the timing was just right. There were no glitches so we were very content with it.
Reviewed Aug. 5, 2017
King of the Road Transport sounded the best based on the research that my mom did so we used them when we moved out to California. We had to put in the make and the model of the car and we got an accurate quote from them. There wasn’t a lot of back and forth. They had to call back only once to get the details on who to make the checkout to. We picked up the car and our interaction with the transporter was quick and easy. It took six days to transport the car. King of the Road did what they said they would do. It was very straight to the point and efficient.
Reviewed Aug. 4, 2017
King of the Road Transport had good reviews that I saw online so I wanted to try them out. When I got a quote from the online calculator I was comfortable with the price. Then someone followed-up with me and talked about the actual price later on. I talked to the representative and she scheduled the pickup and asked questions about the drop-off. Another representative was able to answer all my questions and was helpful for the most part. There are just a couple of things that made me feel he was a little rushed. He just sounded a little bit like he was screaming at us fast about his answers which was fine but it wasn’t very warm. But they were quick. When I got the quote I was told the car would be delivered within seven to ten days but I got it within 5 days. They got the job done well.
Reviewed Aug. 4, 2017
I was needing to get a car to my grandson in Arizona. I received several quotes from different transport companies and some of them were competitive. The one I got from King of the Road Transport was a little bit more, but I was happier and I felt better with it after talking to their representative, Bill. He was very professional, reasonable and honest and upfront with me and he told me why these other prices were lower. When he explained everything to me, he was thorough. He told me why the other prices were lower and I felt comfortable with him. I also looked through the Better Business Bureau and learned that King of the Road was certified and well ranked making me feel more comfortable with them. The pickup guy was also very nice, honest and professional about everything. It was my first experience with them and I was pleased.
Reviewed Aug. 3, 2017
Max was my contact at King of the Road Transport and put my order together in short time. My vehicle was picked up in Spring, TX on Monday morning at 10:00am and delivered to my daughter in Madison, WI at 10:00am on Wednesday. No problems at all... just a very well managed transport. The price was very fair and reasonable. Will use again.
Reviewed Aug. 3, 2017
I was living in California for a few months and I needed to get my car back to Virginia. All the prices I got from the transport companies were within $100 of each other. King of the Road Transport had a similar price but it didn’t have too many bad reviews online. Their customer service representative was mostly responsive and cared about my concerns. They were pretty good. In the nature of the business, they hire independent truckers, so the problem was for the consumer-end for King of the Road. They have a limited amount of control. But everything turned out fine with the service they provided and my contact with King of the Road dispelled any concerns I had and made me feel comfortable. I referred them to someone who just finished using them.
Reviewed Aug. 3, 2017
My brother was giving my son one of his cars. I live in Texas and my brother is in Virginia and we had the car shipped from Virginia since I didn’t want to fly there to pick it up and drive it back here. When I tried to get a shipping quote suddenly I started getting 900 emails from different auto transport companies and I guess they all use the same system to put it out to drivers. We put bids out there and it’s either drivers accept the bids or they won’t. I got a better response from King of the Road than some of the others when I had questions. It's the first time we’ve shipped a car so that was all new to me. When I got a quote from their online calculator the quote was fair and reasonable.
I've talked to the representative multiple times because we had a situation where he had one driver agree to pick the car up and then backed out. We had to change when the car was going to be picked up. But it’s a circumstance that was outside of his control. He was responsive and quickly found an alternative for us although it cost a little bit more. We had to up our bid to get somebody within the timeframe I needed them. King of the Road has good customer service and I’ve already referred somebody else to use the service.
Reviewed Aug. 2, 2017
My son relocated and I had to ship a vehicle for him. I got a very good quote from King of the Road Transport and I read all the reviews for them. Their customer service rep gave us all the information that we needed. He was also very timely. Furthermore, their transporter delivered the car on a holiday. I had a car shipped a couple of years ago and the company we used then was five days late past what they were supposed to be. That made King of the Road look top-notch. Overall, the service I received was excellent.
Reviewed Aug. 2, 2017
I was moving from Philadelphia area to Los Angeles and needed to ship my vehicle. I decided to go with King of the Road since they gave me a fair quote and the reviews they have were good. I used their online quote calculator and being able to get a price range independently also helped me decide to go with them. Everyone was very helpful and nice and everything went really well. I'm very happy with the level of service they gave me.
Reviewed Aug. 1, 2017
My experience with King of the Road was superior. I needed to transfer my daughter's car to another state for college. The process and contact was affordable, easy, friendly, and extremely timely. I highly recommend their services for your transporting needs. I am extremely pleased!
Reviewed Aug. 1, 2017
I was disabled and I needed to transport my car interstate. I looked up King of the Road Transport and checked their rating and customer service. They gave me a quote over the phone and said that they would stay by it. Also, their representatives were pretty thorough. They sent all the contracts in advance and I don’t think there's any hidden agendas with them so that was great. Then the car ended up with me in a timely fashion with no hassles on the pick-up and delivery. Overall, they were very efficient and the whole transaction was fantastic.
Reviewed July 31, 2017
I bought a vehicle from Wisconsin and decided to ship it through King of the Road Transport based on reviews that I've read online. I got a quote online that was within the range I was expecting and the rep answered all my questions. If I had any question, I was able to reach out and they touched base with me during the entire process. They're knowledgeable and helpful. The transport took three days and the car arrived with no problems. The experience was smooth and I liked that there were no surprises.
Reviewed July 30, 2017
I was moving and I wanted to get my car delivered in a specific time frame and on a specific date. King of the Road Transport was able to do what I was specifically asking as opposed to other companies. The quote from the online calculator was very fair and was below what I expected it to be. Also, everyone I worked with was very friendly and concise so it was a good process. The car needed to get a wash when I received it but that's because it was on the back of a truck for a week. Overall, the experience was quick and easy.
Reviewed July 30, 2017
I purchased a car and there was one auto transport company I was working with. Their rep took my deposit and did not get back to me. I was looking for a secondary option then and King of the Road was very responsive and found me a transport so I went with them. Their quote was very good and their customer service representative was very professional, helpful and very apologetic about my situation. She did a great job.
Reviewed July 29, 2017
Auto transport companies are brokers and the reality is that it's relatively rare to be able to call the trucking company and depend on a big step up for vehicles. I've never found a consistent and reliable way to do that. I have that experience with some of the brokerage companies where I had to be careful because they really want to take their fee upfront, which means I end up being dedicated to them, and if they're not going to focus on their business then I'm out of luck. But I've had some experiences before which were generally pretty good. I found companies that were reliable but they tend to go out of business. But while they were there, they did a nice job.
All I'm looking for is people who answer the phone, follow up and I don’t get nickeled and dimed to death. King of the Road Transport met all of that, and they had good reviews and it all worked out. I got a 2017 Jeep Wrangler Rubicon taken up to Detroit for some refabrication work. The problem is the brokerage doesn't control the carriers. For example, in the transport of the 2017 jeep, when they got up to Detroit, they did damage to the landscaping of the company where the thing was being delivered to and drove their truck across landscaped medium. And I've brought this their attention.
I've also experienced one time when a trunk, a deck lid or a hood didn’t quite hold down properly, they strapped it down with a strap and ended up doing $7,000 worth of damage to the paint job on the vehicle. Then, they just dropped it and ran. My insurance company covered it, but they were never able to get anything done under subrogation because the damage had to be identified at the point where the vehicle is dropped off and in that case, it was dropped off to a mechanic. The mechanic didn’t know to look for these kinds of issues and I find that it's a little bit of a fly by night industry. But King of the Road has been responsive and they answer the phone. They're not quite as responsive as some of the smaller companies, but it was the smaller companies that went out of business. These companies are big enough where they don’t really think about me as a specific client because I transport 10 or 15 cars a year. It's not a big deal.
Reviewed July 28, 2017
I just had my recently passed Dad's 46' Ford coupe hot rod delivered by King of the Road, his name was Dick hence his license plate **. My experience with them was fantastic. They were super friendly and very timely with getting back with me and working with me when I was trying to plan a vacation and get a car delivered at the same time. Very professional. I would highly recommend. Thanks for helping keep great memories of my Dad alive guys!
Reviewed July 28, 2017
I was relocating from state to state and King of the Road Transport gave me a better deal and worked with my schedule. I asked for a veteran's discount but they didn't offer anything, and the quote was marginal. At first, the lady tried but couldn't get anybody who would pick up the cars in Albuquerque and take them to Saint Louis. I had to leave on a certain day and they weren't sure if they were gonna settle. There was a lot of back and forth because there's one guy who was gonna go home and drive back dry. Then the gentleman, who eventually did it all, went out of his way to get the cars to me because I didn't want to leave them by. In the end, I got my vehicles without damage which is a good thing because they're classic cars and they also got my brand new bike to me safe.
Reviewed July 28, 2017
I searched online and I got the cheapest quote I could find for a transport company but they ended up flaking out of me. I did an online quote with King of the Road Transport and a rep called. She was extremely helpful, very straightforward and completely upfront with me about the price. The next morning, she had someone lined up and it was easy-peasy. The quotes are always in the same price range. It was $1,000 more than what I was originally quoted from the first person who took me down but I can't be picky to get a transport for this cost or spend the money to drive two cars cross country with two kids. The transporter was super nice. There were some changes and we met as close to a hotel he can get to. He was helpful. And after I got my car, they called to make sure I got it and I was happy with the service. I would use them again.
Reviewed July 26, 2017
I was moving from Connecticut to Florida and it's around 18 hours, so I needed to ship my vehicle. I found that King of the Road Transport was rated very highly on the Better Business Bureau and they have a competitive quote. We initially had a couple of challenges because, unfortunately, I had a death in the family right as we were about to move, so I needed to change the move date boosting my price up a little bit. But it worked out well in terms of us making changes to the date. It was very good service. The accessibility was easy to not only the driver but back to the person who was coordinating the trip. I would definitely recommend them again.
Reviewed July 25, 2017
I needed my vehicle shipped due to a job relocation and the representative from King of the Road Transport who called me was really willing to help. I liked the way I was approached and the way he talked. He was more responsive and we had a very good interaction. In the end, I paid the same price as the quote given by the online calculator. King of the Road Transport has very friendly people and very good service. The experience has been convenient and I've already recommended a friend to them.
Reviewed July 23, 2017
My friend and I bought a car and we wanted a closed transportation but sometimes it’s too expensive. King of the Road had a good rate and the price was fair enough. Their scheduler was good and found a driver on the same day. Then the driver was also good and he delivered our car a day earlier than the expected day. I’m satisfied with the driver and it's been a really good experience.
Reviewed July 18, 2017
Terrible customer service. My car failed to meet me at my destination, left me stranded in the airport and refused to answer their phone all day on a Tuesday (business day). I had to book a motel. I could go on and on. Do yourself a huge favor and pick someone else.
Reviewed July 13, 2017
The actual transport Driver was polite, professional and punctual regarding the pickup and the drop off. The vehicle arrived without any damage, the actual driver communicated very well with us. This was the good part of the situation. The broker that we used King of the Road, was just like all the other ones we started to use and cancelled out with. They talk the talk but when it came to the price they quoted it so the customer accepts the quote, then all of a sudden the price was one that they could not find a carrier to charge for the trip so you guessed it the price went up. Then the real situation that annoyed me took place.
They totally dropped the ball, no further communication from the broker, even when we sent the broker emails with further questions that we thought were reasonable, like, "Hey was the vehicle pick up." Yet has anything changed? NO RESPONSE, POOR COMMUNICATION SKILLS. They get their fee and that is all they want then the heck with the customer, which is the way all businesses today treat us the customer, take our money and the heck with you after that. Customer BEWARE. They are all dishonest and not to be trusted.
Reviewed July 12, 2017
I need to seasonally move my vehicle from Florida to New York. I contacted a few companies, and King of the Road Transport seemed nice on the phone so I used them. Their price was average and their customer service rep was professional and knew what they were doing. They also sent follow-up with emails to make sure everything was okay. Everything worked out fine. The service was excellent and I had no problems with them at all. I would recommend them to somebody else.
Reviewed July 11, 2017
I needed to move my vehicle from one city to another, and I went with King of the Road Transport when I saw their Better Business Bureau and Transit ratings. Their price was ballpark with everybody else, so that was fine, but the ratings won me over. When I told them about other companies I was looking at, the rep I was working with told me to feel free to go ahead and shop around. She told me what to look for if somebody came in with a deal that I can get somebody over tomorrow, and what she told me was exactly the way the bad people were. I had to cancel a credit card because one of the people I talked to lied about something. I trusted the rep I worked with, so I'll use King of the Road Transport again in October when I move cars around. They were professional, informative, and did a nice job.
Reviewed July 10, 2017
I was moving back from school from Colorado. I didn't want to drive my car out myself so I decided to have it shipped. I chose King of the Road Transport because they have a better Yelp rating than their competitors, and they also have better prices. I talked to a sales rep about the price and I asked him if he could do $600 and he told me that he would post it the following Monday because it was more likely to be seen and picked up. It then got scheduled for the following weekend. I received an email and a phone call from King of the Road, and then a phone call from the actual driver letting me know the timeframe that he'll be coming by. I was ready when he came by, inspected the car for five minutes, and then took it. They were very good.
Reviewed July 9, 2017
King of the Road Transport's pricing was decent as compared to some of the others' which was like a couple of hundred dollars expensive. That and their online reviews led me to choose them. I used their online quote calculator and while it didn't affect my purchase decision, it made the process go a bit faster than usual because getting that quote itself sometimes can be a tedious process. However, these prices online are not the final ones and you will want to like negotiate and talk to them about the total. I was able to reduce it a little bit after talking to them personally, and the quote I received worked out well.
Their customer service reps were knowledgeable and friendly until I booked them. They lacked in their communication a little bit and I had to call a couple of times to figure out when they were picking up my vehicle. I told them I was going to go with them and will pay the initial deposit but they took a week and didn't follow me up. I had to follow-up a couple of times because there was a time crunch and I needed them to pick up the vehicle during a specific window. But they managed to get the person in that specific window and send the guy out and the communication was fine after that. I wouldn't call them perfect, but they were slightly above average. I'm pleased that they are transparent with the pricing, as to how much they were paying the transport person and how much was their share of the total. Very good experience overall.
Reviewed July 8, 2017
Top class service at reasonable price. This is my first car transport experience and I am very glad to use King of the Road Transport. Picked up on time and delivered one day prior to the promised date. The best part was they allowed me to keep some stuff in the car, so I was able to get some basic needs delivered along with the car. In my case the car had to be picked up by a friend at destination, so I was little skeptical about any damages that may occur, but fortunately there were no damages/scratches/dents. I am very very happy for the service.
Reviewed July 7, 2017
I moved from Orlando to Las Vegas and needed to get my car transported and I used King of the Road Transport for it. The quote I was given was a little higher than I thought it would be. Their customer service reps and the carrier driver were really good about communicating. They both called and let me know what’s going on at all times. It was very good service.
Reviewed July 7, 2017
This was a complete chance taken by me as I have never shipped a car before and neither have many people I know. I learned about King of the Road online and saw the good review from BBB. My transport was entirely hitch-less. They made it so simple. From the friendly guy who came to pick up the car to the kind man who delivered it, both clearly concerned about my satisfaction and the well being of the vehicle. Aside from a few bug splatters on the windshield (which is to be expected when shipping from the east coast to CA), looked exactly the same as when I saw it last. My car runs well. I'm sooo happy about this service. They use third party transporters and the one I got was K-1 transportation. They're amazing!!! Thank you for such a smooth transaction. May you be blessed.
Reviewed July 6, 2017
The guy from King of the Road that I was talking to said that the other places would not want to take my vehicle unless I paid what they wanted, which was $1150, and then they gave a $50 discount for military. There was no communication. They just kept saying, “Get a hold of this number and call this lady.” I would call them and they would be like, “We’re gonna have the dispatcher call you.” The dispatcher didn't call. It was a mess. It took me three days to figure out where my vehicle was and who the dispatcher was.
I used a different company before who called 30 minutes before my vehicle got picked up, and then they had a location. The guy had an iPhone, so he turned his location on and I could watch him, then he called me when he was an hour and a half out. The guy that I used with King of the Road Transport called me 30 minutes out and told me that he couldn't make it to Barstow and asked if I could pick up my vehicle in San Bernardino, which is a three-hour drive. So he just sat there while I had to leave work and drive all the way out there.
Reviewed July 5, 2017
King of the Road's quote was very competitive and one of the cheapest. They also had customer service that's why I used them. They kept me informed on how everything was going. We’ll use them again for another car purchase.
Reviewed July 4, 2017
Almost two months ago, I needed a transport company to get my vehicle to Washington and King of the Road Transport sounded reasonable among other companies. The guy that I talked to was good plus their service was fast.
Reviewed July 4, 2017
Decided to transport wife's vehicle since driving thru Atlanta is hard enough with just a u-haul much less towing a vehicle. If you have ever dealt with companies in SE FL, you know that it can be a scary experience. After the delivery of our vehicle, KOTR is one of the very few companies I would ever do business with who is out of South FL. Called and Bill was my point of contact. He got me hooked up with TJ's Transport & Trucking LLC. Jackson was on time and when I saw his rig I thought it as a lot newer than it was. Excellent condition for both the tractor and trailer. The owner even delivered it himself. Great service. If we ever have to relocate, we will call KOTR first off. Great service.
Reviewed July 3, 2017
I was moving from California to North Carolina and I wasn't able to drive both cars so I had to have King of the Road Transport trailer one of them. I heard I could trust them and they were well priced. They were able to pick my car up when I needed it to be picked up. I had two days left to be able to find a company so it was really convenient. I used a broker and the broker got them. They were cheaper than other companies because somebody else told me I could have gotten my car picked up for $1,200. But with King of the Road Transport, I ended up paying $800. The delivery of the car was early and the driver gave me a heads-up and met me in the town where I live in now. Other companies were saying I have to meet them two hours away which wasn't really going to work out. King of the Road was definitely good. The whole experience has been easy and convenient.
Reviewed July 2, 2017
My son was going to college at Houston and he was coming back in Denver for the summer. He wanted the vehicle back here in Denver so our admin searched online and found that King of the Road is a very good company. They rose above others with their customer feedback so we used them. The quote they gave was reasonable but it wasn’t the lowest. It was $500 or $600 just to transport the vehicle. We had to look at the value of the vehicle if it's worth bringing it over here for that price. A couple of hundred dollars would have been the best price for us. I hadn't done this thing before so I was very concerned. But from the way it was explained, the customer service handled it really well. And my son enjoyed how they interacted promptly. The car didn’t arrive on time but we had a buffer built in in our mind so that was good.
Reviewed July 2, 2017
King of the Road's customer service representatives were polite and timely and they handled everything. It was a stab in the dark but I was pretty happy since it worked out almost seamlessly on the other end when they delivered my vehicle. I flew in on a Sunday and I checked into my hotel and the car was ready to be picked up so they couldn’t have planned it any better. It was an easy to use process dealing with King of the Road. And the quote was reasonable. I looked at the cost of doing the driving myself and using King of the Road was the way to go. I would use them again if needed.
Reviewed July 1, 2017
I purchased the vehicle online and needed to transport it from its point of origin to my home. I did a lot of research in advance to make sure that King of the Road was a reputable company. I looked at references and I also looked at what the numbers were. I found other companies that were cheaper but I didn’t think they were gonna be reputable. Bringing those two things together, I came up with King of the Road. One thing that was important to me was that when I spoke, I was able to get in touch with someone immediately or they called me back shortly and that let me know that that wasn’t some kind of front or fly-by-night organization. They passed and I chose them.
Being able to obtain a price range independently without providing your personal info was instrumental. I got a wide range of quotes and I did this several years back so, I had an understanding what it would be. But the numbers that I got for this last purchase were all over the place and theirs fell in line with what I had anticipated, even a little bit cheaper which made me very happy. There were a few others right in the same category, but King of the Road stood out a little bit better in terms of how they responded and the recommendations that I saw that were posted.
In terms of scheduling, it was fairly easy. I indicated a date and it was not picked up on that date. I understand that it has to do when they're able to secure a driver for the transaction. However, they kept their word and they kept the dollar value. I ended up paying a little bit more to the driver and they took a cut. So, what I really appreciated there was that I didn’t get a call back saying it's gonna be another $150 or $200 and they honored what they quoted me and what's in the contract. I made an adjustment with the driver and I think that was reputable. The delivery was delayed only in that their office had trouble securing a driver. For me, it wasn’t critical and it wasn’t the vehicle I'd be driving anytime soon. Also, their service was good and they're honest and efficient.
Reviewed June 30, 2017
My husband and I were moving on military orders across country. He was driving one car and we decided to ship the other. I booked the transport and it was dispatched for my original requested date. A few weeks later, I received an email from a different trucking company who wanted to pick up the car a day later than I needed. I contacted King of the Road and explained the issue. They immediately canceled that dispatch and found a new company within 15 minutes who could accommodate my date. The vehicle arrived ahead of schedule and was free of all damage. We would definitely use King of the Road again and we'd recommend to friends.
Reviewed June 30, 2017
We were staying in Wyoming and I couldn’t transport the vehicle there behind the fifth wheel. I got in touch with King of the Road Transport and they explained the reason why it was so much to have it shipped so I went with them. The cs rep that I talked to was prompt and the driver was awesome. They delivered the vehicle to an out of the way place without any problems, without any questions and without being late. They took care of what they needed to and did not leave me hanging anywhere. We took the guys out to dinner. King of the Road Transport' service was excellent.
Reviewed June 29, 2017
When ship the car, broker always start low quote price and charged you then come back ask more fee to transport car. If you don't agree they just keep the deposit and non refund to you. But dealt with King of the Road company few time, they never do that. They don't charge you until the car shipped and you agree the amount. And they keep you informed every day and work on you side to get best price, let your car get transported. Best company I deal with so far.
Reviewed June 29, 2017
I was moving from one state to the next and needed to ship my vehicle. King of the Road Transport had better prices than other companies, the quote they gave me was the best one I got. The customer service representative was great and the driver guy was super nice. It was an excellent experience.
Reviewed June 29, 2017
King of the Road Transport had a good reputation so we used them when we moved to North Dakota. Their reps gave us the price of everything and the time the whole thing would take. Everything went pretty good with them. Additionally, the driver was on time. He called us and told us when he was gonna be arriving. Overall, it was a very good experience.
Reviewed June 28, 2017
I was moving from Chicago to Phoenix and I looked at different transport companies then chose King of the Road Transport based on the reviews I saw on the internet and a little price comparison. The customer service representative was a very nice guy, did the calculations for me, and told me how long it would take. He also called before to let me know when the guy would be coming to pick up the car and called on the day the guy was coming to let me know in advance what time he should be there. The driver was also a great guy. He was actually a little early and he checked and went over the car thoroughly. Then we chitchatted about the sum of everything. The best thing about this great experience is that King of the Road kept me informed even when my vehicle was gonna make it to Arizona earlier than it was supposed to. They called so I can make arrangements. So, they did a great job.
Reviewed June 28, 2017
King of the Road Transport was recommended off of a neighborhood Facebook page. I called their number and talked to somebody. I got a whole bunch of quotes from other companies and King of the Road's price was pretty much in the same ball game with everyone else. Everything was great. I would use them again and recommend them.
Reviewed June 27, 2017
We struggled to find a shipper willing to take our very large vehicle (Ford Excursion). Max worked worked with us and came up with a fair price. The vehicle showed up in the time frame promised. The Driver was also very helpful and responded quickly to our calls. He was also very considerate of us and having looked ahead and see that our neighborhood had low hanging trees he suggested meeting us somewhere nearby so that the vehicle was not scratched up. Overall very satisfied with the service.
Reviewed June 27, 2017
Very professional and customer oriented company. I would happily recommend using their services. I asked them to transport my Prius 2017 from Bay Area, California to Chicago Suburb. Claire was very patient to answer my questions. Car was transported without any issue on day of first availability. No hidden charges.
Reviewed June 27, 2017
I contacted King of The Road online and they said that they were trying to help me. But some lady called me from a different company and she was trying to accuse King of the Road of being unprofessional. She was saying anything she could to get my money, was rude and pissed me off. But I deal with car dealers all the time and I took it the same way I would take a car dealer. The rep I worked with at King of the Road was friendly but I'm not sure if he spoke English and if I had any questions, I don't think he would be able to help me at all. Also, when the car got here, it was dirty and really gross like it went to a dust storm right after the rain. But that's not in their control and this may be what I expected since I never shipped cars before.
Reviewed June 26, 2017
I was moving out from Florida to Virginia. It was the first time I'm moving out and I hired King of the Road. Everyone was nice and the quote I was given was good. Also, they delivered on time and it's a really awesome experience. If my friends decide any moving, I will suggest King of the Road.
Reviewed June 26, 2017
I purchased a vehicle and used King of the Road Transport because of the quote that I got. It was fair and using the online quote calculator was quick and efficient. The driver delivered the vehicle before the scheduled time. I got a great service from King of the Road Transport.
Reviewed June 25, 2017
Transporting car from NY to CA. Company was great to work with on the front end. Made all arrangements in one day to have the car picked up the following week and got an excellent price. Only problem was when the car was to be delivered between 10am-12pm it wasn't delivered til a couple hours after that without any communication regarding the delay. Posed a problem in my case because I had someone waiting for the car at a location away from the house. Other than that, the company was very good to work with.
Reviewed June 25, 2017
I was having an MG sports car that I bought shipped in and the people that I bought it from chose King of the Road Transport to ship it. The driver called to let me know his approximate arrival time and it was outstanding that I got it the evening before I was expecting it. They couldn't get quite all the way to the house, but they got really close. Everything arrived in good condition and I really appreciate that. The tires had gone flat on the car and so the guy and I both pushed it out, and he worked very hard. After that, I inflated the tires and got home easily. I was happy with everything.
Reviewed June 24, 2017
I was relocating to New Jersey and we were in the middle of moving so it was hectic at that time. Then, I found King of the Road online and the quote they gave me was reasonable. They picked the car up when they said they were going to and they gave me a window. The delivery driver was great and everything worked out.

Reviewed June 23, 2017
From 2 bad experiences, I am so wary of this whole industry. Jeremias ** from King of the Road Transport said all the right things and always answered my calls and emails timely. Still I was wary. Then I placed my order and gave my credit card and the driver started being illusive but Jeremias was always there with answers. He never avoided me. The car got here 3 days early in good shape.
Reviewed June 23, 2017
I was moving and I needed to transport a vehicle. I talked to three other transport companies and I had actually started with one, but they hadn't been successful in finding me a transporter. King of the Road Transport was able to get the job done. My rep had been awesome and had provided me with excellent service. There were a few hiccups but they handled those very well and got us our vehicle when we needed it. They provided really good service and I would use them again.
Reviewed June 22, 2017
Although Iowa is not the most popular destination, King of the Road Transport was able to find a transporter to take my vehicle from Austin to Iowa City within the 5 business days. The car was delivered door to door in the condition it was received by the transporter. They kept me updated daily on the status of the transport. I could not ask for a better experience, and their pricing was excellent compared to the competition.
Reviewed June 22, 2017
I was relocating to Bartlett and I didn’t feel comfortable driving my vehicle for about 800 miles so I thought it would be best to ship it. I saw a lot of reviews for King of the Road and it was at least four stars or above so I thought they would be the best choice to go with. Their quote was good for a reputable company. Some of the top three companies that I received were at least $125 more expensive than them.
I spoke with one of the sales reps for scheduling the transport and it was a good experience. I had some difficulty with other brokers where they’re very competitive and one guy was even threatening because he claimed that I made an agreement to go with their company. But the sales rep reached out to the broker to ask if he could take my listing off from the website showing that I had gone with their company. The sales rep basically tried to help me clear the broker off the listing that I had on the brokerage website. I thought that was nice to help me resolve that issue and it was exceptional customer service. The carrier driver was really business-minded. He loaded my car up like how he was supposed to, filled out the paperwork that I needed and gave that to me. He communicated with me and let me know when my car was supposed to be delivered. He was also available when I called to follow up.
The level of service was great and they were very professional. My main goal was to get my car there intact without any damage. Everything was how it was supposed to be and they were even ahead of schedule so I was very satisfied, especially since it was my first experience shipping my vehicle.
Reviewed June 21, 2017
I needed to move my vehicle from one state to another and King of the Road Transport was able to get it done. Scheduling was quick and easy. The driver was friendly, professional and he got everything done.
Reviewed June 20, 2017
I relocated and I needed to ship my car so I inquired in a couple of places and I found that King of the Road Transport is the most efficient one. I also got a friend who has a good feedback about them. It was my first time to use this transport company and my experience was good and everything went smooth. I'll recommend them definitely.
Reviewed June 17, 2017
We're a company and we ship a good bit. King of the Road Transport quoted a decent price and a pickup time, but I wasn't all that impressed with the rep. He acted like he was going to be all about the communication in the beginning but then I had to stay on him and follow up to figure out when my vehicles were going to be transported. And then I tried to use them a couple of times after they transported the vehicles but I couldn't ever get a hold of him.
Reviewed June 16, 2017
I used King of the Road Transpor's online quote calculator for the service and I was comfortable with the quoted price. Furthermore, their customer service reps kept me informed on the process and the status each day. Their transporters called me the day before they were going to deliver. On the day of the delivery, they called again wanting to deliver early, which was great. King of the Road has met my expectations. They have awesome customer service.
Reviewed June 14, 2017
I was worried shipping my car from Rochester, NY to Houston, TX after reading all the stories on the internet. I contacted a few companies that had good ratings and could not be happier with KOTR's service. They were incredibly responsive and always kept me up to date on the status of my vehicle. They were readily available and made sure I knew what was entailed when it came to costs and all. They were very affordable. I would absolutely use them again.
Reviewed June 11, 2017
I was on a job relocation so I needed to ship my vehicle. I called King of the Road Transport and the transport organizer was knowledgeable and able to answer any questions that I had. The pickup and delivery was also good. I would recommend King of the Road Transport.
Reviewed June 10, 2017
King of the Road seemed more professional than other moving companies. They didn't bug me with calls and reading the reviews online, they seemed like a reliable company. Their online quote quickly played a role in me making the decision to go with them. They sent me an email back, I called back one other time to try to get an idea of when they could arrange my vehicle to be shipped, and they told me within five to seven days. That's when I confirmed that I wanted to use them, and then the pick-up was scheduled.
I spoke with the driver and he gave me two days notice. He was going to pick it up Thursday or Friday. I called him on Thursday and he said pick up was Friday. I got a call from the dealership Friday afternoon that he had picked it up. He called me when he was en route on Saturday, and called me again when he was just a few miles away from my house on Monday. I was really worried about it, but it turned out to be a great experience. Additionally, the carrier inspected the vehicle and found one minor thing that the dealership didn't find, and he informed me and the dealership of it before it was delivered, so he was awesome.
Reviewed June 8, 2017
I was moving a car home and I like the fella from King of the Road I talked to on the phone. He seemed very honest and up front. He was great and the driver was great too. He got the car on time when he said he would get it, checked in with me all the time and he was at my house when he said he was gonna be.
Reviewed June 7, 2017
My son bought a vehicle from some friends in Florida. So while they were in Florida and before they moved out of the country, we had it shipped back to Arizona. We looked at several different companies and regarding the ratings and price, we went with King of the Road. The quote we got from their online quote calculator was within our price range and once we scheduled, we had a very quick response from the scheduler. If I had a question, he was really quick to respond via email and even giving me a couple of calls with the status on the driver that were being contracted. When that was done, the payment that we gave him was rather easy. And the driver that they set us up with was very friendly and very nice. It was all in all a great experience. I would recommend them to others who are planning on shipping a vehicle or wanting to ship a vehicle.
Reviewed June 6, 2017
I was moving out of state and I needed a shipping company. King of the Road was way cheaper than whatever quotes I got from different companies, so I went with them. My interactions with their customer service reps were solid too. Every time I called them, I was able to get a hold of them. It was excellent with King of the Road. I was surprised and will use them again in the future.
Reviewed June 5, 2017
I relocated to Washington and King of the Road Transport had a good price for auto transport and the best ratings I've ever seen. The online quote calculator gave me good information before I committed anything and it was lower than the other one that I got. The customer service was good too. Every time I called, somebody was there to answer. The only problem that I had was the people didn't call me the day before they were supposed to pick up the car. They called me 30 minutes before the guy would be able to pick it up. I didn't like that but luckily, I was able to make provisions. Aside from that, everything else was great.
Reviewed June 4, 2017
We shipped my son's truck from Virginia to California. He is in the military and being shipped overseas. King of the Road's quote was very reasonable so we went with them because of the price. Their reps were very, very knowledgeable. The delivery was fine and their driver was very friendly.
Reviewed June 3, 2017
I was moving across the country and I needed my vehicle shipped. The quote King of the Road gave me was pretty good and it was what I expected. Their representative was a really nice lady and so we stuck with them. The delivery guy was really good with communication. While he wasn't on time, it was totally cool because he coordinated with me and kept me posted on his whereabouts. Also, he worked with me on my load inside the car because there was a limit. He was very generous and let me move some boxes around to get things in my car before leaving. He kept in touch and let me know when he was going to drop off the car. My car arrived fine and everything was smooth. I was really happy with my experience with King of the Road.
Reviewed June 2, 2017
I'm taking my son to a school in Texas and we're back and forth between a rental there and our home in California. So, I needed to ship my vehicle. When King of the Road called and left me a quote, I had a good feeling about them. Also, I felt good with their representative, Eric. I felt like he was really being honest. And I Googled the company and they have such great reviews, which was very reassuring. While we had a few challenges, I thought it's normal in something like this. Overall, I was extremely satisfied and I will be using them again. I'd definitely recommend them.
Reviewed June 1, 2017
I was relocating to a different city so I needed to ship my vehicle. I reached out to King of the Road after doing a lot of research and they replied to my request. I got an email from them with the quote. Their price was right and they didn't change it. They were really helpful, knowledgeable and they were there all the time. I had a lot of problems with the logistics and they tried their best to solve my problems. The delivery was great and it went as planned. I had a really good experience with them.
Reviewed May 30, 2017
I have had to move three vehicles from the West to East coast and back again! I was especially pleased with Jeremias ** - the sales manager who did a fantastic job handling my vehicles and my time constraints. It was a stressful situation for me and he reduced that by communicating with me and finding a driver who met my needs. The drivers were also great - stayed in touch and were flexible with me. I would recommend King of the Road to anyone needing to transport a vehicle. I will absolutely use them in the future - but hopefully my car moving days are over for a bit!!
Reviewed May 28, 2017
King of the Road Transport shipped my car and motorcycle because I was moving from Pennsylvania to Georgia. I searched online and they were one of those that popped up. I've called multiple places and they gave me the best bargain. The broker was willing to work with my times. He was a nice guy too. He called me directly because I kept changing the dates and he worked through it from there. He asked for the dates. He looked at them and one of them would be more because of the peak season. He called on some drivers and he looked on what dates would match and when drivers would be in the area so it was seamless. I'm so happy with them and I will use them again if I have to move.
The transport driver was also nice. They put the vehicles on a smaller truck and then took it to the area and then a guy dropped it off here at my house. Both of the guys were on time. He gave me a heads up when he was coming and when he was going to be here to deliver as well. They also let us know that they were at Walmart buying extra straps for our vehicle. The price was good and everything was scratch-free. They did a good job.
Reviewed May 27, 2017
When I first got on the phone with the rep, I was rude to her. I tend to do things where I get to be rude and light up to see if somebody gets aggressive back and if they do then to me they got something they want to hide. However, she was very polite and professional. I shared my concerns with her and she addressed my questions. We had a nice conversation and she said, "I know there's a lot of places out there. All I can ask is for you to read our reviews and have faith in us." So I said, "I'll have faith in you. Let's ship them." And I was very happy with the quote that I got.
My vehicles were two weeks late getting picked up but they kept in contact with me every other day and they said, "Look, I've got a person come get it. But we really don't feel comfortable with this carrier." I said, "Good, then let's wait 'till we find one that you're comfortable with." The whole process was easy. They were very professional and talked to me like they were a friend, not somebody trying to sell me something. When the delivery driver arrived, I was already gone. A buddy of mine went out there and signed all the paperwork and did the actual physical hand off of the vehicles. He said the driver was very professional and real thorough in his inspections. King of the Road did what they said they would. There were no stress and worries. I would definitely recommend them.
Reviewed May 26, 2017
I sent my 2015 Chrysler to my daughter and I called King of the Road. The quote I was given was great because we've been estimating ballpark with the other estimates. Also, the rep was really good and he called back to let me know what was going on. Then, the driver told me where to meet him and he was there. They did what they said they were gonna do and everything went great. It was a good experience.
Reviewed May 25, 2017
My daughter took a job in Arizona and my son-in-law was wrapping up the house. I had them ship out their van so that it would be there when he and the kids got there. I went online and looked at the different reviews. You're always a little dubious whenever you kind of turn over keys and have anything transported. But King of the Road Transport was rated very highly. I explained to their rep what I needed and he gave some dates and I chose what date. Then he said he would have somebody call to confirm and someone did. My complaint, however, was that person didn't mention that he was with King of the Road. So I had to call back the rep that I spoke with and he confirmed that the person was in fact with them. But the guy came on the day he said he would and off he went.
In a nutshell, King of the Road Transport was very good and accurate. The service was excellent and was a little bit better than what they told me. The guy got my daughter's car to Arizona in less time than what we had anticipated. Their quote was fair and was what I expected to pay too. Their price was average but everything was done right. I would recommend King of the Road Transport.
Reviewed May 24, 2017
I needed to ship a vehicle bought at a dealership out of state. I did a search and King of the Road Transport got good reviews. The Better Business Bureau website also recommended them. I spoke with someone on the phone and I got a quote that was really competitive. It was the best quote that I got. Their phone customer service was also way better than the other people I've spoken with. The specific service person I worked with, Claire, was really excellent. I discovered that it's an industry full of really aggressive personalities and she was super informative and followed through without being pushy or aggressive. It was a satisfying experience. King of the Road Transport's customer service was genuine and fantastic.
Reviewed May 23, 2017
We were delivering a vehicle to another state and my internet manager had come up with King of the Road's information as he may have used them before. They were also one of the first ones that came up on our search that we were able to contact. We called their number and then got a quote from somebody in person. Their quote was good and in line with what we expected.
The customer service experience was good from start to finish. The representative was extremely helpful and quick to respond on everything. We were communicating via e-mail and there were times when I couldn’t get back to her. But I get a quick response back every time I sent an e-mail. She was able to give me price quoting information and then they set me up with a driver and let me know what the driver’s fee was gonna be, what their fee was, and how to set up the fee. They gave clear instructions that were spoken and also e-mailed to me so everything was satisfactory. I was very happy with them. The rep was my only contact and she answered all my questions.
Then I got a call from King of the Road to verify that they were delivering the vehicle and they wanted to make sure the driver got there and about the payment, which was fine. The delivery of the vehicle took four days which was in the allotted amount of time and timeframe that they had said. It was a good experience and I’d recommend King of the Road to a friend.
Reviewed May 21, 2017
I relocated from Chicago to California, and I went with King of the Road Transport to ship my vehicle for three reasons. First, from their reviews, they were okay, in terms of reliability. Second, although their pricing was a little higher than that of other transport companies, it was still competitive within the market. The third reason was their availability, when I called them. I had a good experience with King of the Road. I had very interesting interactions with the scheduling reps. They were really good because of their availability. It worked out for me. Everything went fine with the carrier drivers. They called me and my wife, came near the apartment, dropped the vehicle off, and inspected it.
However, the prices that King of the Road offered turned out to be really high, and this was not just with them. They call the price and change it, depending on the season. I used to ship my cars, but not now. The prices have become so high, and these guys seem to be manipulating the prices. Everyone wants to pocket the money. But I also work for a living, and that's not how things should be. There's a need to know the market and how it's going.
Reviewed May 20, 2017
I recently had my car shipped from California to Tennessee. King of the Road did a great job of making the arrangements for me. I was concerned because they had not assigned a carrier up to the day before I was leaving. But that morning I received an email saying a carrier was assigned and the carrier called me within a few hours. The entire process from thereon was extremely smooth. The carrier driver was professional and pleasant and my car was delivered in less than a week in perfect condition. King of the Road was also the best price. I was very pleased with my experience!
Reviewed May 19, 2017
When I first tried to find a transport company, King of the Road gave the best and most accurate response. A lot of people thought I was trying to move from Minnesota to California because I have a Minnesota telephone number even though I was very clear that I was in DC and moving to California. I got a quote online and then I received an email from King of the Road. I called them and from then on, we spoke by phone.
We had a tight moving window. We sold one of our other vehicles and we were shipping the other one. Normally, they ask for a five to seven day window, but we wanted an expedited pickup within a window of one to two days. Our customer service person was able to find someone to do that at a very reasonable cost. It's the first time I shipped a car but everything worked out really great. The vehicle was in excellent condition when it came. The quote was accurate and the customer service was great. I’m pretty happy.
Reviewed May 16, 2017
King of the Road transported a RAV4 from Pennsylvania to Arizona for us last week and did a great job. They kept us informed during each phase and the vehicle arrived on the day we requested with no problems at all. I would recommend and use their services again with no hesitation.
Reviewed May 15, 2017
My wife and I moved from Brooklyn to LA about a month ago. We needed a transport company and King of the Road was the most reasonable quote that I got. I asked around a little bit and the fact that they came in under a grand seemed pretty good. It was within the range I was expecting. So, we went with them. The delivery was pretty straightforward. I booked through King of the Road but the people that actually picked up the car were subcontracted through another company. I had to reach out to King of the Road a few times before I finally got in contact with the person who was actually picking up the car. But once we figured out who was actually doing the work, they were on time and it was good.
Reviewed May 14, 2017
My daughter in Connecticut had a car and our son in Texas needed it. She was willing to give it up so I had to ship it from New Haven, Connecticut to Austin, Texas. I liked King of the Road Transport's price and I felt comfortable with the sales rep I spoke with. I asked them for a quote and theirs was in the middle and was competitive too.
It took a while to find a carrier and it took about 10 days before the car was picked up. We gave them some dates that worked for us and they couldn't make the initial ones but they made one of the dates. It would have been nice, though, if it happened a little quicker. But, they gave me several updates. Anytime I emailed them I would get a callback or an email back promptly. They provided very good communication and the car got to Texas a day earlier than they promised and without any damages. The service was excellent. If you read reviews out there, there are a lot of horror stories so I was pretty concerned. But I was glad I got one of the good experiences 'cause it seems like a lot of people don't have great experiences with transporting cars.
Reviewed May 13, 2017
I saw good reviews on King of the Road Transport's website. I also knew I was coming down to Florida and they were incorporated in Florida. So, that played in my decision making, if something went wrong then I would be in the right place to take action. It was a little bit odd to begin with. I tried to get in touch with them and I sent off a request for a quote. I got an electronic quote quickly. They said that I was going to get called soon afterward but it took me a couple of times reaching out to them to get the process moving. Once I talked to somebody on the phone though and got an agent assigned to me, everything was perfectly smooth. The quote was true to what actually occurred. Also, the driver they hired was professional. They did all the background checks that I was worried about. I would use them again.
Reviewed May 11, 2017
My wife and I were moving from Tennessee to Arizona. I knew with car shipping that they're all brokers, so I was trying to understand who was gonna be the most straightforward and easiest to communicate with between the company and then whoever they'd contract to drive. Ultimately the decision to choose King of the Road came down to the customer service that I received and the reviews off of ConsumerAffairs. A lot of the reviews that were listed on ConsumerAffairs helped because sometimes you get some people that'll put a review up who aren't tolerant of the nature of the business. So, I did my homework, researched, and looked at who had the most consistent feedback, positive and negative and what kind of negative feedback it was.
The company that moved us did their own quotes with a broker they contacted. Their guy said, "It's probably gonna be more than what you're gonna get through a private broker. But I warn you not to go with the bare-bones, the cheapest one you find because you're gonna get what you pay for. You don't want to overpay, but you don't want to underpay because you're gonna get some corners cut somewhere." We were shipping my wife's car which is a BMW Z4, so it makes a bit of a difference.
When we knew the approximate date of the move, I started looking into getting quotes five weeks in advance. The reps from King of the Road flat-out told me, "Don't even bother checking or getting a quote this early because you're going across country. We're gonna find somebody literally two days before. We have a list of drivers that we're gonna look at and we're gonna contact them when they're in the area. And then well be able to find out price. We can give you an estimate, but they may not hold up in five weeks." It was good advice because with little nuances like that about the business, the average person that's never done it before is not gonna know that.
Once I started getting some quotes and getting a general average, I could tell who was really telling me what's going on and was it worth paying $50 more to go with them versus someone else who didn't rub me the right way. I've never had to have a car shipped privately, but I do know what goes into moving in general. And when it comes to getting someone to contract out, with someone you're not familiar with and you don't have any kind of real connection with, trust goes a long way. I felt that out of all the companies that we listed, King of the Road stuck well enough by. They were responsive enough than anyone.
Before the vehicle was contracted out, the customer service person did a fair job at maintaining contact with me. However, there are things that could be different and done better. They did not return phone calls for a couple of weeks. But given the nature of the business, and given that the nature of our move was across country and trying to coordinate with the company that moved us, it's not a perfect world.
The week of the move was the week of Saint Patrick's Day. Friday the 17th was when we left Tennessee. We had United pack us on the 15th and then load the car on the 16th and leave. King of the Road called me that Monday morning, the 13th, and said, "We can have a guy there this morning to pick up the car." And I was like, "We're not leaving Tennessee until Friday. I don't have anybody in Arizona to receive the car. How's that gonna work?" It was last-minute trying to figure it out. We ended up leaving the car parked in business parking and leave the keys with some old neighbors who were willing to do the walk around.
That was my only complaint with King of the Road. The communication at the very last minute was sewn together. Luckily we lucked out with the driver. I had explained to him the situation and he didn't have a problem with it. Texting and phone calls with him were very short, but succinct and to the point. He ran into some bad weather up in the northeast at the time and he coordinated very well with me. He had the car here in a couple of days. All-in-all King of the Road were fairly decent.
Reviewed May 10, 2017
Relocated from CT to NC. Went out of his way to find a trucker to deliver my vehicle the day I wanted it. My car was originally going to be delivered before I arrived in NC. Great customer service and the best price around. Would recommend to anyone.
Reviewed May 10, 2017
Called in request for transport on a Friday hoping I could get vehicle in a week. It was delivered on the following Tuesday 2 days after contract date. Delivery came to my house on the time the drivers estimated arriving from Kentucky to my home in Colorado Springs. Wow.
Reviewed May 10, 2017
I moved out of state so I needed to ship my vehicle. I used King of the Road Transport because of the price. Also, when I talked to the customer support they gave me more solid answers than others. We were in touch via email so I was getting frequent updates. However, we had a bit of confusion because the carrier driver arrived a little bit earlier than I expected, so we had to wait for a day. But other than that, it was pleasant. I'll be using them again. I have another car and I do move, so I'll consider them for the next one too.
Reviewed May 9, 2017
My wife and I were quite happy with King of the Road Transport. I liked the fact that the guy who was picking it up was in the same neighborhood as where our kids were up in New York. We liked the driver as well. He called me up. All in all, they were very professional and we appreciated that. It's a good company.
Reviewed May 8, 2017
My experience was not a very good one but I don't believe it was the fault of King of the Road. There were no haulers going through Southwest Virginia so my car sat for almost a month. King of the Road began using their commission after two weeks to lure someone to pick up my car. They finally tossed in their total commission to get someone to haul my car. They were great to work with and always returned my call within a few minutes. I would use them again.
Reviewed May 7, 2017
Claire ** was the best person we could have asked to work with. She kept on top of the details for shipping out our SUV. We had a horrible experience with Jim ** at Best Direct Shipping, and she came in and alleviated our nightmare. She kept in constant contact and was honest and legit in her business dealings... So NOT the case with Jim **. We are grateful to her and King of the Road Transport and would definitely use them again if we ever need to ship our car in the future. Thank you Claire **!!!
Reviewed May 7, 2017
The reviews that I’ve seen online for King of the Road Transport were good and there were minimal negative reviews compared to other transport companies. I also always look for the BBB certification that they have. When I called in, the gentleman got the address of where I needed to ship my vehicle and called me right back with a quote as well as an email. It took me a couple of days to make a decision ‘cause I was still shopping around. Their quote was more reasonable than what other transport companies were asking for.
King of the Road was able to pick up my car sooner than I expected, and that was a plus. They also accommodated to picking the vehicle up without me present ‘cause I was staying at a hotel during the time of pickup. During delivery, they were right on time with the schedule. The only issue was that the truck couldn’t go into the neighborhood where I’m living in, so I had to meet them about a block away, which was fine with me. It was the best experience thus far with the transport.
Reviewed May 6, 2017
When I needed to get a car from California to Nebraska, I decided to do it with King of the Road Transport. The quote that I was given was competitive. During the whole process, I was getting phone calls from lots of them. They were always polite and professional, and not making outrageous claims. The driver himself gave me a level of confidence, and everything went as planned. From our phone interactions and their website presence, King of the Road Transport seemed more businesslike than most transport companies that I've dealt with, so I would definitely use them again. If I ever have to transport a vehicle again, I'll call them first. Overall, the level of service that they provided to me was excellent and hassle-free. They were very reactive and responsive.
Reviewed May 5, 2017
We've had my daughter's car shipped three different times from Miami to California, back and forth. We hadn't used King of the Road Transport on all occasions but the time that we chose them was because of their price. I got an estimate through their quote calculator but when I changed dates, they charged me more. I thought it was fine but it turns out they ended up picking up the car on the original date and I still paid the full price.
The only problem that we did have is that her toll road was charged and they cut her off because it went over her maximum so we had to deal with that. We called the toll and they need the license plate of the truck that it was on. They want to make sure that it was billed and that we're not trying to get out of a $30 toll bill. On the other hand, my daughter dealt with King of the Road Transport and they were great to her. The man from customer service was very prompt. I actually had quite a few questions back and forth and he was right on top of it, giving me a call since I told him that I cant get to my email all the time. We communicated really good. They called and said they were gonna be dropping the car off and they were right on time.
Reviewed May 4, 2017
I had to ship a vehicle to Boston for a sibling and King of the Road Transport was referred by a business associate. I was ecstatic about the quote they gave me and it was good when I had to call in and talk to someone. The whole process was easy and their service was fantastic. Also, it was wonderful working with their carrier drivers. It was good experience.
Reviewed May 4, 2017
Nothing but praise for the experience I had. My Sales Specialist, Marc ** was a true professional and guided me through the entire process as this was my first experience transporting a vehicle. The transporter came to my door at the exact time they had quoted to me. Thanks Again to all that helped me at King of the Road Transport!
Reviewed May 3, 2017
I have a son in college in Connecticut and I needed to get a Jeep to him. I got King of the Road to ship the vehicle because of the online reviews. And the quote that I got was very fair. Before they picked the vehicle up, there were quite a few phone calls going back and forth with the friendly and helpful customer service reps. Once the vehicle was picked up, I didn't make any calls just to check on where it was, and there weren't any phone calls from them after it was delivered. On the whole, I had a good experience with King of the Road and the service that they provided to me was good. They were easy to deal with. I asked for a senior discount as I've seen that in one of the reviews and they gave me that without any issue.
Reviewed May 2, 2017
My son was hired by another company in Texas and we hired King of the Road Transport to ship a car to him because of the reviews on the internet. They sent me a quotation by email and I took it. The reps were knowledgeable and they knew everything about the car whenever it was going to be picked up and then delivered. Everything was clear and I got the car in Texas in good condition.
Reviewed May 1, 2017
After we sold our home in Texas, I needed to send my 2008 Cadillac Escalade to Baltimore where we had a new home. I used Google and a whole bunch of carriers came up and the gentleman from King of the Road Transport was so polite and I like that so I went with it. They gave me the best quote. Some of the companies want it double and triple the price.
From beginning to end of the service, I spoke to this one gentleman. He gave me his personal number, he was awesome. I dealt with him from the quote all the way up until they took the car and shipped it. We had lived in Miami, Houston and other different places and this gentleman had that car from Texas to Maryland in two days. A lot of times it took three to five days to have my vehicle shipped because I had shipped it from Maryland to Texas quite a few times. He was our fastest ever. It was excellent service. I'm going to keep King of the Road Transport around because I'm looking for a home in Alaska and I would definitely use this company again.
Reviewed April 27, 2017
I needed a way to get the car to my son and I went with King of the Road Transport because they didn’t hound us. The others had higher prices and there were some that had the same price but the bottom line was personality. King of the Road Transport said they were going to do something or call me and they followed up. We had a reasonable idea what it cost. They gave us a quote and it was right on the money and it never changed. Also, they were friendly and talked to me like an adult. They treated me with respect, one human being to another.
The car was delivered in one piece, the only discrepancy was the delivery date. I've driven to California a number of times. A fool would make it in two days, from where I live. And a normal person will make it in three days. The driver said three days. I was kind of surprised because I'm thinking of him driving a big truck and the speed limit and road construction. If he said five days, that would have been satisfactory to me. But he said three, and he made it in five. He did not meet my expectations but I wasn't disappointed. My son was a little disappointed because he had to take time off work. But other than that, it wouldn't impede me from recommending them to somebody else.
Reviewed April 26, 2017
King of the Road was very professional and easy to work with. The gentleman, Andy, was really nice and seemed to know what he was doing. He did everything he said and went the extra mile to make sure that it all worked out. It was an excellent service. I was very happy.
Reviewed April 25, 2017
King of the Road was one of the first transport companies that turned up when I went through the internet. The online quote they gave was fair and the customer service was very good. Everybody was looking after me and Yuri, the truck driver, was an exceptionally good guy. The car also arrived in the same condition. In fact, I had a picture of the vehicle from my daughter, and they're happy with the vehicle. So I would recommend King of the Road.
Reviewed April 23, 2017
I live in Virginia and found the vehicle I liked in Nevada. I flew out there to go look at the car but I wasn't able or willing to drive it back so l looked for a transportation vendor. I had a bunch of requests where I provided the type of car and the location where it's going to. I got multiple quotes back from multiple companies and King of the Road Transport's quote was the best combination of reviews and price. I called them up and worked directly with them.
Their customer service representatives were pretty responsive and communicative. They called me pretty much every day or at least every other day, giving me updates on whether or not they found somebody to do the transport and updates on where the car should be and when I should be expecting it. The car was delivered within the timeline and it was in good shape. There were no issues with it. It was an easy transaction with no real surprises. The only weird thing was that I had to pay the driver cash. But they were very clear about that so I made sure I had the money ready. It was a relatively straightforward process and I have no complaints.
Reviewed April 22, 2017
The representatives at King of the Road Transport were very polite and knowledgeable. The gentleman who set up their service for me on the phone was very good at following up and made sure everything was okay. While the carrier was a day late coming in, the driver called me ahead of time to tell me they had a problem. I'm perfectly happy and I'll use King of the Road again.
Reviewed April 21, 2017
I was moving and King of the Road was referred to me by a family member. I tried the quote calculator on their website but it wasn't working, so I called them, asked who it was I got the email from and they're pretty helpful. The entire process was easy and they gave me a good quote.
Reviewed April 20, 2017
My boyfriend sold his car to his aunt, and we initially went with a different transport company but they never called nor showed up. I went trying to find some place to ship the car and I came across King of the Road Transport who had the best price. I called, talked to someone and got a quote. I liked their rep Eric in Pensacola. He was good, and he called us and kept us updated. Being in customer service myself, I know if someone's being genuine or not, and Eric was genuine.
I had shipped a car myself personally for a little bit cheaper, but King of the Road had a reasonable price and it was a fine experience. We were told that we weren't in a particular area where the car could be easily picked up and they'll be going out of the way. But they showed up the same day at the time they were supposed to so I was happy overall over that. They got the car there and nothing was wrong. The service was efficient and they had great customer service. It was nice and I would recommend them.
Reviewed April 19, 2017
We were moving from California to North Carolina and driving one vehicle out and needed to ship the other. I called King of the Road Transport and their customer service was good. They were very polite and their price was right. Everything went well.
Reviewed April 12, 2017
I had a '32 Ford Hotrod and I needed to get it to my son-in-law's Ford dealership in Carthage, North Carolina. I had called another company and paid my money and never heard from them. I finally contacted them and they said that they still don't have a truck so I told them to scrub the mission. I went online and started looking at different carriers and King of the Road Transport stood out. Some of their referrals and recommendations were good and honest. I gave them a holler and they responded and were very polite about it and said all the things that I wanted to hear.
I was still skeptical because I haven't had all the best experiences with deals like that but the lady doing the hauling of the vehicle called me. They had made arrangements, showed up what she said she was going to, told me what she was doing and all the places she was going. I couldn't be here to load the vehicle but my son-in-law made sure it was here. He waited then they showed up. They put the vehicle on there and they told me, "Well, about two days." And I said, "Sure. More like two weeks." But in two days time, they were there. So, it restored my faith in humanity again. I found someone that would actually do what they said they were gonna do. So the overall experience was very good and very satisfying. I look forward to having another need so I could call them back. I found one that walks the talk and talks the walk.
Reviewed April 3, 2017
King of the Road Transport is an excellent company. Mike my rep. was very knowledgeable and professional. He knew exactly what I needed to do to transport my new car from Florida to NJ. I research many companies and chose this one because of it's very high ratings and reasonable costs. I wish this company many many years of continued success!
Reviewed March 27, 2017
My husband had to ship an ATV purchased from Crankyape in MN to Niagara Falls, NY. After many disappointing searches and quotes, I was so glad when I found King of the Road and was happy to see all of their great reviews. They are definitely a great company to work with. King of the Road Transport did an awesome job of finding a carrier for us. Their price was fair and the communication was great! Since we live in Canada, the timing of delivery had to be a bit flexible so we could cross the border and meet the driver in proper time, which wasn't a problem to figure out. Erik and the rest of the team did a fantastic job of keeping us updated on the status. I received a phone call every day to keep me up to date on how their driver search was going. Once my delivery was picked up, I had it within 2 days! Very professional and I will definitely be recommending them to everyone.
Reviewed March 20, 2017
I hired KOTR to find a reliable trucking firm to deliver my truck from Texas to Missouri. We came to an agreement, and money was exchanged. My rep was great to work with, returning calls very promptly. Then we entered the twilight zone. The delivery driver was a no show. No contact for days. My rep helped me contact them, finally, and they gave another delivery date. That date came and went without notice, so we contacted them again. "Sorry, it's going to be next week before we can deliver." Then, notice was given that the driver was hospitalized, so more delay.
Finally the driver called and said she'd be on the road early the next day for the 8 hour drive, and would call when she hit the road about 5 am. By 10 am, nothing, so I called. Miraculously she said she had just left and would be to my door in 8 hours. Ten hours later she called to say she was an hour or so out, but wasn't sure of how to exit the four lane highway. Professional driver??? So we got her within three miles of my home, and she calls again stating she was unsure about turning on 'that two lane blacktop', because 'it's awful dark down there'. So I held her hand by phone for the fifteen minutes it took her to drive the three miles. Then, nothing. She parked on the two lane, shut it down, and wouldn't move. Ultimately she simply drove off, WITH MY TRUCK in tow.
The next day I get a text stating the truck is offloaded at a truck stop 8 miles down the road, and I need to bring her money in 15 minutes or she's leaving, again with the truck. All this was relayed to KOTR, who assured me it's the most ridiculous situation ever, and they'll take care of it. That's two months ago, and no contact. So I sent an email to KOTR last week. Today, I got a phone call from customer service stating they're sorry, but don't expect any resolution from the trucking company, or from KOTR. I paid them to find a reliable company, they didn't. Now they refuse a refund. Some kind of company. Beware.
Hi Keith,
I understand your frustration with the events that happened which lead to your vehicle arriving late. We always strive to provide updates to our customers on a regular basis and in this case it was impossible to reach the driver due to the fact that she suffered a medical emergency and had to be hospitalized. We kept in touch with the customer as to what the driver told us was their schedule. While contacting the customer in order to deliver the vehicle, the driver informed us that the customer threatened her and became belligerent and abusive. She said she felt uncomfortable delivering the vehicle at his house and requested he meet her at a local truck stop and phoned the police to come and mediate. The driver offered to send us both the hospital records and police report as proof of the events that happened. After the situation was resolved and the vehicles were delivered we were not aware of any issue until 2 months later we received an email asking for a call. Unfortunately our email system was going through an update and there was a slight delay, however we called Keith as soon as we saw the email. Keith requested a full refund of his deposit despite the fact that our contract clearly states that delays do happen and are out of our control. We wish him the best in all future endeavors and if he or anyone else has any questions or concerns they can reach me at 1(800) 955-0644 ext 113.
Best
Jeremias ThuesenSales and Operation manager
Reviewed March 15, 2017
First of all let me start saying, I did not know in where or who to call to get my car transported to one state to another. But thankfully Mike from the company guide me through the whole process. They didn't push me nor made decisions for me. After speaking with so many companies, I knew "King of the Road Transport" was the company I should hire to get my car transported to my home state. After signing their contract and getting the full details of the pricing it was very reasonable. But then this one company called me (We Will Transport It), started to bother me with numerous phone calls and harassing me that the company I had signed a contracted was a scam and blah blah blah. I talked back to the King of the road and they started to take the whole situation serious and they had my back through the whole process. I would highly recommend these guys.
Now here's the thing. You're hiring a company that would charge you not over $200 to find a good shipping company that will get your vehicle shipped in a mannerful time frame. I paid $750 to the driver. Getting my car shipped from the east coast to Midwest. It was a very reasonable price and not to mention. The company We Will Transport It that was harassing me with numerous phone calls somehow interfered with my driver and they wanted to charge me. This an example that King of the Road is a Legit company and the other one that was calling me is a bunch of scams that just want to steal your money. KING OF THE ROAD where you guys should get your cars transported. Not to mention. I also got the personal driver's name and company name as well.
They kept me updated on how far they were coming and when they were getting nearby. The car came in good condition and nothing was broken nor damage. Yes the car interior was a bit messy but then again. They need to load the car in and out. It's obvious that you'll find it dirty when arriving. Also my car arrived as they promised. Just remember weather conditions can affect your arrival time but it is surely that the car will come on time. I had mine shipped when we got the snow storm across the northern coast. It only took them 3 days to get my car here.
After all this experience. I would give my money to King of the Road. They're the most friendly people I have dealt with. Mike ** and his partner Bill were so helpful and I couldn't be more thankful. I would call you guys back if I ever need my car ship to any other state in the USA. And No! They did not pay me to write this review. I took the time off my work time to write this review and to let all people out there know that it is stressful sometimes to get a car shipped to one state another. Especially with all these companies out there trying to scam people or take their money. So as a learning experience and first time user. I would highly recommend King of the Road Transport! Thank you guys for all the help and support. I hope this review goes in long ways.
You certainly said it all! If you need anything in the future you can reach me at 1(800) 955-0644 ext 305.
Best,
Mike Castro
Reviewed March 13, 2017
Initially, I was very hesitant to hire a shipping company. After a lengthy vetting process, I went with King of the Road. I am glad that I did. Awesome experience! Mike was on point! He had a driver assigned the day I signed the contract. The driver arrived at the door on time and was very professional. He even arrived at the destination city ahead of schedule. Although I was not ready for immediate delivery, he was very flexible to my schedule and delivered exactly where I wanted, when I wanted. Well done!
Hi Jason!
What a wonderful review! I am so pleased that everything went well and if you need anything shipped in the future please do not hesitate to give me a call at 1(800) 955-0644 ext 305.
Best,
Mike Castro
Reviewed March 8, 2017
Going with King of the Road Transport worked wonderfully. I needed to have a vehicle shipped from Las Cruces, New Mexico to Scottsdale for some maintenance. My wife did the research using the internet and somebody called from King of the Road quicker than anyone else. Everything went as I would have wanted it to have gone.
Hi Gerald!
It was a pleasure doing the roundtrip transport for you from AZ to NM. If you ever to need to ship a car in the future do not hesitate to give me a call at 1(800) 955-0644 ext 305.
Best,
Mike Castro
Reviewed March 6, 2017
I dealt with King of the Road over a couple of months ago. Their quote for the relocation service was slightly less than average. The customer service rep was thorough in explaining everything of how it would work and what King of the Road's actual role is. He was able to give us a good deal and get us on a covered truck as well.
Hi Brian,
I appreciate that you posted a review of your experience with us! If you or anyone you know is looking at shipping another vehicle please let me know at 1(800) 955-0644 ext 303.
Best,J.D. Mickle
Reviewed March 3, 2017
I sent my son's car to him in Savannah and I used King of the Road Transport. Their reps did what they said they were gonna do and they kept me updated. I wasn't there on the other end but everything went fine as far as I know and I don't have any complaints.
Reviewed March 2, 2017
I needed to ship a vehicle from Colorado down to Florida so I searched online and I saw that King of the Road Transport had a good rating. They gave me a good quote. However, I was planning on doing things a month down the road so it ended up being off. I ended up doing $50 higher than the original quote, but it was okay because the gentleman thought it might take too long for someone to pick the car up. I asked him if there were any other charges but he said they were only getting $100 and the rest goes to the driver.
I called them when I had the date. The car was sitting at a friend's house and I told their customer service rep that the job has to be done at my friend's convenience, which they arranged accordingly. I let my friend know that someone will contact her. King of the Road contacted her, picked up the car, brought it to my son in Florida, and contacted him. Once again it had to be at his convenience because he was working, and they arranged that as well. They gave him the car, my son gave them the money, and everything was clean and simple. However, my son told me that the car was filthy when it was dropped off to him and he had to take it to the car wash right away. I thought they would have water sprayed it. That might be something they want to think about because it won't make customers happy. But other than that, everything worked fine and I would recommend them.
Hi Peter!
Thank you for posting such a detailed review! I am very pleased we were able to coordinate everything to match everyone's schedules. As far as the vehicle being dirty upon delivery that does normally happen when being transported half way across the country. If that is a concern we can always offer enclosed transport, however, that does have a premium rate. Please let me know if we can be of any assistance in the future. My number is 1(800) 955-0644 ext 303.
Best,J.D. Mickle
Reviewed March 1, 2017
I bought a vehicle and wanted it shipped from Florida to Las Vegas. I previously went to two other transport companies but very quickly, I learned the brokers are the same. They promise the car will be moved on a certain day but they never do. I paid King of the Road Transport $100 more for they promised the vehicle will be moved on Saturday. When I told the manager the car's not moved, he said the driver was a little bit late which he should have told me in the beginning. They used the same driver and moved it on Monday. So I paid $100 more for nothing. I was not happy with that but I'm happy with the driver. He called me and said he'll pick up the car. He also called me before he reached the village, after he put the car on the trailer and two or three more times on the way from Florida to Vegas.
Hi Antoaneta,
I am sorry that the driver got delayed for her shipment. We booked the driver with the understanding that he was going to try and pick up the vehicle on Saturday. He was delayed and as soon as we found out we notified Antoaneta of the change. Ultimately we are pleased with the fact that she had a great experience with the driver we chose. Hopefully she can see fit to give us a call to go over any questions or concerns. I can be reached at 1(800) 955 0644 ext 113.
Best,
Jeremias ThuesenSales and Operations Manager
Reviewed Feb. 28, 2017
I purchased a vehicle off of eBay and used King of the Road to ship it based on their initial responses. The customer service rep gave me a price, which seemed reasonable and was within the ballpark of everybody else’s. He returned phone calls and messages which I liked. However, the service itself was not that great. The vehicle looked like they had something inside the car. There was some marks on the leather and then the vehicle was very filthy. It was an open trailer so that’s okay, but as far as putting stuff inside, that wasn't something I expected.
Hi Tony,
What a shame that you received your vehicle in that condition! I did however speak to the driver and they assured me that since their drivers have sleeper cab trucks they would have no need to ship items inside your truck. Is it possible that the person you purchased it from had stuff inside the cab they had not made you aware of? Please let us know so that we can get to the bottom of the issue. I can be reached at 1800 955-0644 ext 113.
Best,
Jeremias ThuesenSales and Operations Manager
Reviewed Feb. 27, 2017
I worked with King of the Road Transport a couple of years ago and had a good experience talking to Kirsten. I used them again when I shipped my mother-in-law's 2007 Ford Five Hundred down to Florida. I spoke directly with Bill and our interaction was excellent. It was nice and easy with him, and I have his direct contact number. It was a quick and efficient experience and they'll be doing a return shipping for me, too, when they come back in March.
Hi Kristina!
Thank you for taking the time to post a review about our services. Feel free to give us a call for your quote when you are ready to return at 1(800) 955-0644 ext 302.
Best,Bill McNabb
Reviewed Feb. 26, 2017
We bought a car and we had to get it from Idaho to Georgia. King of the Road responded better than everybody else and the quote they gave me was fair. Customer service kept me informed as to what was going on. This is the third time we shipped a car and this is the first time we've used them. They did what we asked them to do at a decent price. There were some issues with the weather when they transported the car and they did a really good job.
Hi Heidi,
I am pleased to hear that your vehicle arrived even though the weather was pretty threatening. If you or anyone else you know needs to ship a vehicle please feel free to contact me at 1(800) 955-0644 ext 307.
Best,Erik Roswell
Reviewed Feb. 25, 2017
My wife went down to Florida because Vermont has very strict laws about their cars falling apart so one needs to go to a place or a state that’s not in the Rust Belt. I needed to have a vehicle up where I am so I availed car shipping services and by luck of the draw, I ended up with King of the Road Transport. My experience with them started out great but it went downhill.
I was looking to see where the prices were. They called me and happened to have a vehicle that was coming this way on my timeline, so I used them. $600 to get a car from Florida to Northern Vermont is not bad and that's in the middle of the price range everybody was in. When they were already halfway here, they told me that the driver wants another $100 because he's going out of his way. I was already committed so it ended up costing me $700. The guy made a couple of phone calls but the truck he came up with was in worse shape than anything he was pulling. The thing broke down down in Montpelier so I had to go 75 miles out of my way to pick up the car.
My experience with them was a comedy. What they do is they lowball you to get you in, get the truck out, get the vehicle on the road, and then jack the price up and hold the car for ransom. We were up against it and didn’t have a choice to really investigate the different options that were out there. I wouldn’t recommend King of the Road Transport.
Reviewed Feb. 24, 2017
I couldn't drive the vehicle myself so I shipped it thru King of the Road Transport. I talked to Hal over the phone but the cost ended up being a little more than what they said by $100, which I wasn't happy about. It was a fine experience nevertheless. They were all pleasant and the shipment was easy to do. My car arrived where it was supposed to and that's what I needed.
Reviewed Feb. 23, 2017
I bought a truck in Muskogee, Oklahoma and I live in Indio, California. I didn't have the time to take off work and go look at it so I bought it sight unseen and had King of the Road bring it to me. The customer service rep was really nice. He always seemed to get back to me as far as giving me details on when the truck would be picked up, and when they got the pickup, he called me. They had very good communications. The driver himself was a good guy, too. I enjoyed the whole overall experience. I'd definitely recommend somebody to King of the Road Transport.
Hi Sterling,
Thank you for choosing us to get your new car delivered to you! If you ever need a quote on another shipment please give me a call at 1(800) 955-0644 ext 303.
Best,
J.D. Mickle
Reviewed Feb. 22, 2017
I needed to transport my vehicle because I bought it from somebody and King of the Road Transport was the first one to respond. I got a contact from Bill and he seemed like a reputable person and it was a good rapport so I decided to go with him. He gave me a price and I was happy with it. There were a couple of follow-up phone calls from the company that did the transporting and they took us some details that looked all good. They had an awesome service and I'd recommend them to anybody.
Hi William,
Its always a pleasure to help someone get their new purchase delivered safe and sound! If you ever look at purchasing a vehicle in the future feel free to call me at 1(800) 955-0644 ext 302.
Best,
Bill McNabb
Reviewed Feb. 21, 2017
I needed to move my vehicle from Texas to New Jersey. I did some research and saw great reviews about King of the Road. They gave me a fair quote and that helped me make my decision. Bill, the customer service representative, was very helpful with the quick turnaround that I needed. He was easy to get a hold of and you can call or text him. He was also able to answer questions and was very timely with his responses. Everything was great. Their service is reliable.
Hi Darlene,
It was a pleasure working with you and if I can be of service in the future please give me a call at 1(800) 955-0644 ext 302.
Best,Bill McNabb
Reviewed Feb. 20, 2017
I was moving from California to Texas and went with King of the Road since they had great reviews on the Better Business Bureau. I worked with a guy named Mike and he was amazing. He made the process very easy and seamless. He helped me the whole way through and I was very satisfied.
Thank you Clara for such a wonderful review! I am always available to provide you with best service possible. Feel free to call me at 1(800) 955-0644 ext 305 if you need shipping services in the future.
Best,
Mike Castro
Reviewed Feb. 19, 2017
I shipped my vehicle over for a job and went with King of the Road when I saw them on ConsumerAffairs and found that they were ranked high. I was worried because there's a lot of bad content on the web saying about the nightmares shipping your car and bad things that happened but King of the Road was great. Alex was the one who talked to me most of the time when the car was being shipped and she was awesome. She kept me updated on what was going on and answered all my questions. She tried to help me with anything that came up that I thought I needed to know about. She was accommodating and she stayed on top to call me and keep in touch with me.
There was only one thing that happened that was problematic. When my car got to the port, King of the Road hadn't paid for it yet, so the port rejected it. I had to call them and find out why they hadn't paid. They said that they didn't realize that the car was getting there that quick. It was about a couple of hours of stress but I was satisfied and I thought they did a good job.
Hi Steven,
I am sorry about the stress at the delivery end. However I am pleased that everything worked out and we were able to work everything out to your satisfaction. If you ever need to ship another vehicle please feel free to contact me at 1(800)- 955-0644 ext 303.
Best,
J.D. Mickle
King of the Road Transport Company Information
- Company Name:
- King of the Road Transport
- Address:
- PO Box 938802
- City:
- Margate
- State/Province:
- FL
- Postal Code:
- 33093
- Country:
- United States
- Website:
- www.kingoftheroadtransport.com
