Kia Soul
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 34 ratings

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    Kia Soul

    ConsumerAffairs Unaccredited Brand

    The Kia Soul is a five-door subcompact crossover that is manufactured by the South Korean car company Kia. Read more Kia reviews to learn about other models.

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      Kia Soul Reviews

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      Page 2 Reviews 11 - 20
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 21, 2019

      The hood of my mother's Kia Soul disengaged on the highway and smashed against her windshield. Kia has ignored EVERY email and voicemail I've left them over the past 5 months. They clearly don't even want to discuss the issue much less resolve it. This is by far the worst customer service I've ever experienced. Don't take the same mistake we did. Don't buy a Kia.

      31 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 5, 2019

      I chose to buy the Kia Soul in 2014 because of the gas mileage, affordability, the size, and the warranty. I wish to God I never bought this car! Problems started at 10000 miles with no pick- up. Then the car started hesitating badly and lurching on its own while driving. Then followed the engine noises, the shaking, weird burning smells, electrical problems, bubbles in the tire walls, faulty brakes, etc. The list goes on. I have not driven my Soul on the freeway in over two years due to the way it performs. Just recently, the heat blower failed and have even louder engine noises are under the hood. Company does nothing. My issues "cannot be reproduced?" I have less than 60000mi, bought this new in 2014, and it is a piece of junk. I caution anyone contemplating the purchase of any Kia vehicle to run away fast!

      25 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 29, 2019

      I own a Kia Soul 2015 and l got over 300000 miles. I'm amazed with the car. I have only done tires and brakes in the time l have had it and I would tell anyone it's the best car l have ever had. I have had a lot of makes but this is the best.

      25 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 31, 2018

      Milton ON- dealing with Leggat Kia Burlington for My leased Kia Soul SX 2015 (It’s a 4-year lease car due back in 9 months) which has just been towed to KIA after it stalled and would not restart. I am being told it is engine failure? The service rep said, "Well you have 125,000 km on it in three years" and I said, "What does that matter? I’ve had many vehicles in my life with way more mileage than that and no engine failure," service rep says, "Well there are large gaps between your servicing for oil changes," I said, "Really? So you have somehow seen all my records from Mr Lube where regular maintenance took place?" Service rep says, "Well that’s a problem right there. They probably used the wrong filters," so I say, "Are you ** kidding me? Estimate for repair I was told not under warranty, will be approx $5700 for new engine!!!"

      I said, "I am not paying $5700 + labour to put a new engine in a car that’s going back." KIA WTF!!! Escalating complaint now to KIA. Oh yeah last year there was a loud rattling under hood and I took it to Leggat to diagnose. Was told later that it was just some rust on brake pad. They cleaned it off? Didn’t sound like it was coming from wheel and now I wonder if this is related to engine? Good thing I still have the recording of the sound to use in court because I’m sure that’s where I will be taking this matter.

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      36 people found this review helpful
      Rated with 5 stars
      Original review: Aug. 20, 2018

      We bought a 2013 Kia Soul 4U brand new. 160,000 km later it’s still running like a top. We have had no major repairs or breakdowns other than brakes and pads. The only thing to fail is the backup camera which happened at about 120,000 km. All in all, I would 100% buy a Kia again.

      26 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: June 9, 2018

      The Kia Soul is a very good car. No mechanical issues. Good warranty. Excellent safety features. Easy to drive. Comes with tire pump and repair for tire. Electric seats lumbar support. Heated leather steering wheel. Heated and cooled leather seats. Fold down rear seats and plenty of leg and headroom in the front and back seats. Can change transmission to standard.

      We had Kia Soul previous to this one and were very happy with it. It is a very reliable car. Very fun to drive. Economical. Can change the performance of the steering wheel. Large sunroof. Side curtain airbags. Back up camera. Cool sound system with lighted speakers. Cooler in the rear of the car. Rear power outlets. Usb plugins charging station for phones. Load music on to the sound system. Child door locks anti-skid, roadside assistance. Spacious glove box and center console. Indicts low air in tires.

      Like the look of the car. We have luxury car features in a modest car. Love everything about it. Upgrades are amazing. All hands free phone and voice activated onboard computer. Diagnostic system. Navigation system is awesome. Car handles well at high speed and does well on long trips. Indoor bottle holders front and back. Amazing car for the price.

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      17 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: June 13, 2018

      We chose Kia in general because we'd heard very good things and read good reviews on consumer reports and elsewhere. The 2013 Kia Soul itself we got because it was more affordable than other models and it got good gas mileage. We actually bought two of them at the same time or close together at least. A red one for me and then alien green one for my husband. We bought the ones that were available on the lot at the time. Although if we had our choice we would have preferred white. But there weren't any on the lot at the time.

      It's had some issues with service. There was a problem with faulty gas mileage and there was a lawsuit. We are beneficiaries of the Judgment against the company for that. We've also had issues with things not being put together well and having to be put back. And we had a problem with the check engine light that would come off and on, off and on all the time. And although we've taken the car in several times for different reasons they never would address the check engine light. They kept saying that it was needing this service or that service but in the end we found out that it was an update that was needed for the computer. By the time we finally learned the truth it was out of warranty. When we called about having the update run on the computer they told us that since it was out of warranty that would now be $65. I'm very unhappy with the fact.

      My biggest complaint is with customer service. Or more so the service center. I'm sure they're very good at selling the cars. It's just taking care of them after the fact that isn't so great. Each time I brought the car in for something they would pressure me to buy a new car instead. We also had a lot of problems with the lighter slash charger in the front. It kept tripping Brakers. And we would go in, they change the breaker and then on the way home it would trip the braker again and blow it. I don't know why. That probably needs to be upgraded or looked at.

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      18 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: June 21, 2018

      At first I loved the 2013 Kia Soul. It was not my first choice because I am not a huge fan of Kia, but it was comfortable and affordable. I love the looks of it and find it very comfortable. It's cute and I love having the hatchback door. Had great gas mileage and rode quiet and nice. But now there is something going on causing issues and it only has 58, 000 miles on it so I am discouraged. I dislike too that there seems to be a lack of pick me up. It could be better.

      23 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: June 12, 2018

      I love it. The model I chose was the best car for the price. It is very eye catching and fun looking. It has plenty of room for both people and storage. It has a large enough back seat from my teenage boys. It's gets great gas mileage and is very easy to drive. The vehicle is low maintenance with an excellent warranty. This car also came Bluetooth ready. While the one I have is fine it could use a little more zip. I would have chosen the model with the bigger engine. In addition, I wish they make the tire pressure sensor a little less sensitive for it seems like the light on the dash is always lit.

      19 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: June 17, 2018

      We were won over by the advertising that Kia chose to use, since we think Hamsters are cute animals. The Kia Soul is fuel efficient and spacious while not being too big. We haven't had any issues related to the car model itself, but we have had issues with the electrical components acting up and giving false idiot light indicators. Also, the only change I would make to the Kia Soul would be to raise the car a few more inches. Being as tall as I am, I would enjoy the car more if I didn't have to lower myself so much to get into it. Also, if the Kia were a bit taller, it'd be more reliable during flooding.

      11 people found this review helpful
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      Kia Soul Company Information

      Company Name:
      Kia Soul
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