Jeep Cherokee Reviews

2020 Cherokee owner from dealer purchased as CPO w/ 23k miles in 2023. Shortly after purchase rear differential failed and was replaced under warranty at 25k miles. At 42k full Steering Rack failure. Daughter on 5 hour drive home from college experienced a completely random failure at highway speeds. Thankfully she was able to get the vehicle safely off the road. Failure occurred with zero warning. It was a dangerous situation. Dealer quoting $3600 to repair. Original warranty has expired and CPO warranty does not cover. The company issued a recall on about 5,000 vehicles for faulty steering racks.

I want to comment on the great service of Mr. Armando **, who is my service advisor at Miami Lakes Auto Mall. He was waiting for me because I had a prior appointment, he attended to me quickly, and my car was ready in about 30 minutes. He is a very professional and attentive person. I also want to include the service guys, thanks.

I have had similar problems everyone else has mentioned on a 2023 grand cherokee limited. So I willl go straight to this. They have started sending advertisements to the infotainment screen. I contacted Jeep. The gave me directions to stop them. Of course they don't work.

We have a 2020 Jeep Cherokee Latitude 4x4 purchase new in August 2020. In April we had the read differential replaced under the power train warranty. Jeep customer care covered our rental for the 4+ weeks our car was in the shop. We had the reimbursement check in 2 weeks. Less than 300 miles after we got the car back the same issue started again. The car would go into neutral and after slowing down would go back into drive. Diagnosis was the PTU needed to be replaced. Repair was again made under power train warranty. It took the dealer 38 days to get the necessary parts and make the repair. Customer care authorized rental car for up to $60 a day including tax.

I own a 2015 Jeep Cherokee Ltd. 2.4. My overall experience with Jeep has been horrible. Worse auto brand ever. As far as the engine design goes...=Trash. They designed it in a way on purpose to keep you from being able to do much by yourself. They design parts to intentionally break after the warranty period hoping you'll bring it to them. They'll don't want you to be able to buy any replacement parts not made by them. I wouldn't have a huge problem with that if, for example, they didn't put a price tag on a part for $1700 that only costs $100 for any other type of car. Yeah, Intentionally screwing the customer doesn't do it for me. I'll give you an example. Ball joint needing replaced is a pretty common issue on cars right? On my Jeep it's a regular issue.

While driving my 2024 Jeep Grand Cherokee 4xe in traffic, I suddenly received a “Service Charging System” warning, and the vehicle completely shut down without warning. I lost all power, could not restart the engine, and was unable to engage the transmission override to shift into neutral. This left me stranded in an active traffic lane, blocking other drivers and posing a serious road hazard and safety threat to myself and others.

I bought a 2021 Cherokee Limited 2 years ago. Now have 44k miles. V6 is a must. Very comfortable and has every option. Only problem I have had is with a creaky panoramic sunroof. Liked this Jeep so much I bought a 2022 just like it.

Would not recommend anyone to purchase a 2021 Jeep Cherokee Latitude. I only have 27,000 miles and I am starting to have costly repairs problems that are no longer covered by the warranty. Jeep is not a quality brand product.

I own a 2021 Jeep Cherokee Trailhawk. This is not my first jeep, but it will definitely be the last. Their customer service is a joke at best. The vehicle has a bad power transfer unit, which is not available thru jeep with no estimated date of availability. Jeep will do absolutely nothing to help. I am expected to continue paying for a jeep that does not drive.."for could be a year" and yes that is a quote from customer service. Also a quote. JUST BE PATIENT, it will be fixed we just don't know when.. Buyer beware!

I own a 2017 Jeep Cherokee Overland. I take good care of the car, service it regularly, etc. It has 89,000 miles on it. I’ve already had to put over $10,000 in repairs. It literally is falling apart. Jeep won’t stand behind their products. Jeep used to stand for toughness, ruggedness, dependability, not anymore. The car is literally falling apart. To anyone thinking about purchasing a jeep, you better do your homework cause they don’t stand behind their cars. I’ll never buy another Jeep product.

Best car I've ever had! My Jeep Cherokee Latitude 2014 had it all. Best lumbar support for my scoliosis, best interior, perfect size for my garage, great fuel mileage, so reliable, quiet. Sooo sad to see it go by a drunk driver. Even more sad I can't buy a new one. Please make this car again. And don't get rid of the frame of that car...It saved my life.

DO NOT PURCHASE FROM THIS MANUFACTURER! I purchased a 2016 Jeep TH 3 and a half years ago. I have only put 40k miles on my car since purchase. My SVC 4WD light came on and I always service my car let alone anytime warning lights come on. My family is BIG jeep lovers so I jumped on the bandwagon. After getting my car to the dealership to have the light checked I was given a shop bill for $8K. The dealership the rear differential had gone out of my car which I would also need to fix the PTU box in case it was affected.

I have a 2019 Jeep Cherokee limited. I needed to replace the oil housing unit at a cost of 1200 $. I had less than 70,000 miles on my Jeep. Chrysler has known about multiple problems with the oil housing units as they are made of plastic. Customer care case mgt. denied my claim and refuses to correspond with me at all. I believe that since Chrysler has known about the issues that some compensation would be appropriate.

2016 Jeep Cherokee had PTU shaft replaced at 48,000 miles under warranty. At 60,047 rear differential self destructed. Repair cost $3,500. Jeep needed proof of payment to be considered for reimbursement. Now 7 months later denied payment saying not covered under extended warranty.

I purchased a 2018 Jeep Compass Latitude in July 2023. I loved this Jeep and was so excited because I had always wanted one. The transmission was messing up, had to get a 2019 Jeep Cherokee. Now it is messing up. I am now in a situation where Jeep keeps saying they “do an update” and there’s nothing wrong. The transmission is hitting very hard and slipping. My first Jeep did this and made a loud noise driving down the road and I was told that was normal for the engine type. I am now out tons of money. I was also told they would take my first Jeep back in for what I paid since they had it more than I did in 2 months of having it. They shorted me thousands and now I’m upside down on my current loan with a very high payment on another Jeep with issues.

I have had my 2019 Jeep Cherokee to the dealer on numerous occasions regarding my navigation system. I was told at one point Jeep has trouble talking to Android. You’ve got to be kidding me. I’ve taken it to two different dealers and have yet to get a satisfactory answer or repair. One dealer did a reset 3 weeks ago. It worked temporarily but has since stopped. I’ve also had trouble with my Jeep beeping and shutting down while turning left. The excuse for this was low oil. Give me a break. I have regular oil changes so this seems to be yet another excuse. Now they want me to bring it in for an oil compression test.

Currently have a 2021 Jeep Cherokee Sport. Last winter and this winter leaves me stranded with a dead battery after leaving it plugged in for 3 days at -40 or colder. It becomes stone dead. They say this is normal yet last year I had a 2017 van sit for 2 months not plugged in and it started no issues. Everyone including mechanics not associated with jeep say this is not normal but the jeep dealers say it’s normal. I have to deal with it. To top it off I traded my 2019 Jeep Compass in case the 4 wheel drive kept failing (3 times). The 3rd time getting it back the back end fell out 1/2 hour later. So I traded it in having to up my payments and locked in for more years. My only recourse possibly is to get a 3 party opinion in which could cost me thousands. I would never suggest jeeps. If you need a reliable and safe vehicle.

I bought a Jeep Cherokee Trailhawk used in 2020. At first it was great. Then one day, out of nowhere I noticed the floors front and back were soaked. Called a detailer, he charged me $250.0 to vacuum everything out and treat the carpets. Then, 6 mo later, it did it again. Same cost, again. I took it to local dealership in Lakeland, FL. They SAID they checked everything out and said it was fixed, said "it must've had a leaf stuck over the drain". Now, it's 1.5 yrs later and suddenly my back seat and front are soaked again. I used a wet vac to get a little over 1/2 a gallon of water up. Now I have to pay another who knows how much to have Jeep check it out again, plus another couple of hundred dollars to have it sprayed with mold treatment. I read other people's reviews and there are too many examples to list with the same issue. I WILL NEVER BUY ANOTHER JEEP, OR A CHRYSLER EVER AGAIN.

I have had several incidents of vehicle stalling, once while sitting in my driveway, and another time while driving very recently 4/20/22. The incident that occurred while I was driving, was a very scary one because it happened without any warning, and thank goodness no one was injured! My car is currently at the dealership being worked on. After the first incident, the Chrysler/Jeep dealer was unable to find a problem except for a oil cooler issue? I have never heard of that particular car part, but I'm no car expert either. So it is currently at the dealership now, and I'm waiting to hear the results of their investigation. I don't think I can trust this car to drive again, especially not on the highway. OMG!

2017 Jeep Cherokee history: Found rust on left rear door seam, this is a new vehicle, tried to return the Jeep but the request was denied and promised the fix would be permanent. Took 2 weeks to fix and during the repair I was notified they checked the other rear door and noted rust and repaired both. This Jeep is garaged and only has 12000 miles. Found rust again, service stated body shop was unable to get to it until 2022. Now April 2022 and still can't get an appointment as body shop ability issues. Hello 8 months. This is a major problem. I also own a 2019 RAM so it's obvious we are loyal FCA customers. Suggestions are welcome. Dealer: Performance CJDR Centerville, Ohio

complain to Chrysler Corp. directly, been told they are no longer associated with FSC plus out of warranty & over mileage. Now they tell me..

Purchase a Jeep Cherokee Limited Edition back in September of 2015. Vehicle has been great since recently. Engine light came on and some fuel sensor went on the vehicle. The Jeep Dealer changed the part and updated the Engine software and supposedly this ECO Light / Mode feature is no longer available for this model. Worked great for 5 years and now I have to live without it. According to FCA it used to work off the Radio feature through RA3/4 and the software update zapped it I guess? Was considering purchasing a new Jeep but am rethinking that option at this time at least until I can get a valid reason as to why anyone would lose features once purchased. Not the vehicle I purchased believe it or not...

I am the owner of 2014 Jeep Grand Cherokee Eco Diesel. I purchased this vehicle hoping to keep it for a long time. I have had over 16 different cars and trucks in my driving years. I have never had vehicle in the Dealership so many times for updates and check engine lights at least 7 different times in two years. The latest breakdown is a leaking fuel line. Could have been a dangerous problem had I not noticed it leaking. The Jeep has never spent a winter in NY. Purchased this in Florida and I spend every winter in Florida. This line is under metal guard so it is never exposed to the elements. You can't buy just the one line. You must buy the fuel line bundle. Jeep will not even listen to me the Jeep has only 63000 miles. This is the last one I will ever buy. Customer Sevice is bad and reliability of this is terrible.

I have a 2020 Jeep Cherokee latitude with only 534 miles. The transmission feel like it's going out. Rough shifting and when I put the car and drive it goes back first then goes forward. There is no open recalls on my car as of 4/03/2020.

This is my third Jeep Grand Cherokee in the last 21 years. I bought a new 2015 Jeep Grand Cherokee - Limited and now have 79,000 miles on it (02/20). The size fits the nitch of not being small, and yet not bulky like the larger SUVs. It has had a couple of small recalls and three extended warranty (72-77K) items repaired ($5,500), at my $100 deductible each (Front end/valve cover gasket/radiator). It rides nice, though a bit rocky on sharp really bumpy turns; stiffer suspension than a car. Low road noise. Handles the road well in all driving conditions. Front and rear seats are comfortable, but not plush. Great sound and NAV systems.

I purchased this truck 2018 with about 6k miles on it. As of today I have about 34k miles on it. I had to replace the battery last year, just found out that it needs a new thermostat in it which is going to cost me over $700 to repair. Not only that they are told me last year that the rotors needed to be turned because the truck was sitting, the first year I had the truck I put over 15k on it, is that sitting? NO it's not. People would tell me that I will never buy another truck if it's not a Jeep. WRONG!!! I will never purchase another Jeep. I am not getting any help on this matter from the manufacturer. I understand that warranties expire but to find out from a dealership that this truck has had issues with the thermostat and they are not doing anything about it, I don't want to deal with that. I do not recommended this truck to anyone. I am wanting to take it back to the dealership and give them the keys and walk away, that's how bad it is.

Juan hooked me up with this baller Jeep Cherokee like a boss. He made the process real smooth and as quick as possible with no hiccups at all. My dude is the bomb dot com for real. If you need the hook up on a new whip, Juan Ready is your man!

The 4x4 in the jeep is great but not as refined as my last Edge AWD. The 3.2 v6 with the 9 speed trans is more peppy than my past Edge 3.5 v6. The only week link is the transmission. It hasn't given me any trouble but in lower gears it gets a little confused as to which gear it should be in. It actually drive best if you put your foot in it and try not to granny drive it.

There have been several issues with this vehicle. First very soon after the purchase of the vehicle I noticed paint peeling off of the backup screen electric eye area. Took the vehicle into the dealership and told them about it and they dabbed a little touch paint on the area and said I agreed to the process. I never did. Second the vehicle started using a quart of oil every 2000 miles and again I took it to the dealership and they told me that was normal for my vehicle. Thirdly, the paddle shifter quit working and again I took it back to the dealership and they told me not to use that feature. Chrysler warranty a big joke. Not happy one little bit.

It's a comfortable vehicle with plenty of cabin space. The car handles well in high speed and good maneuverability in traffic given the size. Engine is a bit sluggish and the mileage is a bit low for its size.

We bought our Jeep brand new in 2007. It is 2019 and have had no major issues and very few minor issues. We moved to Chile in 2017 and shipped our Jeep so we would have it. The sun in Chile is brutal, so we will have to have it painted. The area we live in is mountains, so we had to have the one of the brake shoes repaired. Considering it is 12 (probably really 13) years old, this is amazing! The only bad thing, gas millage is horrible. :-(

I got this on the recommendation of a Jeep owner who is part of a Jeep loving family. I wanted a dependable practical 4wd that could tow a medium heavy load. It’s had a few maintenance needs that all cars need. Repairs and maintenance averaged $300.00. Brakes were more. It’s black and I almost didn’t buy it for that reason- just don’t relate to black painted cars. But it was. In good shape and drove well. I’m glad I bought this Jeep.

Blind spots on front/sides due to wide pillars on windshield; difficult to see pedestrians without moving body forward and to the side. Would like more power on inclines and passing. Comfortable seats. Easy to operate, dependable; very basic with minimal electronics. I like the looks and design.

My vehicle from purchase date has been in the repair shop more times than I care to mention. Right now it turns off all the time and they cant figure out what is wrong with it. Worse purchase I have ever made. I will never buy Jeep/Chrysler brand EVER EVER again!

I love my Jeep for the comfort, style and features. Love having a bluetooth phone capability. This is the third Jeep we have owned over the last 19 years, with different cars in between but we seem to keep coming back to the Jeep.

Diehard for simplicity and my 96 Jeep Cherokee XJ 4x4 fits the bill and my lifestyle of camping and trout fishing. State of the art for its time of production, computer assisted engine. I like the fact that it's a light body mid-size, (approximately 17.5' overall length), equipped with a 4.0L Inline 6 cylinder engine that has the reputation of clocking 300K miles on its engine. I am the original owner of this vehicle and have so far clocked 150K miles on the original engine, I'm on my second transmission, (AW4), and water pump. Seriously considering having the timing chain condition diagnosed and a new exhaust system installed, but not sure of a trustworthy mechanic in my area that can do it, yet.

Jeep Cherokee is the perfect small SUV for women who are generally of smaller statue yet would like to drive a sporty responsive vehicle. This vehicle is also great in northern parts of the country where there is a myriad of weather.

The front seats not as comfortable as could be. Roof seems too flexible like an oil can. 3.2L engine is quiet, powerful, and economical. Trans is smooth, but fill check is a hassle. No other complaints.

This vehicle has been very dependable and I feel safe driving it. Able to carry a lot. It's an 8 cylinder so not so good on gas but it goes through the snow very well. Just routine maintenance keeps it in good shape.