Jeep Cherokee Reviews

7 weeks ago I submitted my car rental receipts, work order from dealer indicating work and parts were performed under the power train warranty and a copy of the email showing the authorization from customer care for the rental car at the $60 rate. It took 4 weeks and 5 days before my case manager ever returned my calls or emails. Since then I have had one email saying that the case was submitted to "corporate resources" for approval.

In the last several days I have emailed several times asking for an update and none were answered. Today I called and asked to speak to a different case manager. I was told that it had been rejected because more information was needed. MY CASE MANAGER DIDN'T TELL ME THIS!!! The individual I spoke to said my case manager was working on it to see what "corporate resources" needed. How much more does "corporate resources" need to approve reimbursement? I asked to speak to a supervisor and was told that the individual I was talking to would put in a request to have a supervisor call me next week. This is the worse case of customer service I have ever experienced.

On most cars it might cost you $14- $40 for parts, labor might cost you $20-$100 but it's easy to do yourself so you could cut your labor cost completely. On my Jeep they built the ball joint into the steering knuckle. To do it yourself you would need a press. Most people don't have this. If you try to take it to a shop, most of them won't even do it because Jeep says not to change the ball joint but instead replace the entire knuckle. Knuckles on most cars cost $60-$150. This jeep has a price tag of $800 for a knuckle. Now that's taken $20 parts and labor cost to $800 just for parts. Oh actually.... If you replace a steering knuckle you should replace it on both sides so go ahead and double that, so now it $1600. Labor will cost you $1000 at Jeep. They took it from a $20 parts and labor to $2600.

You might have ball joints go bad 4x during the car's lifespan. If you type in worse cars to buy on Google, Jeeps are going to look like they're sponsoring that web page. SMH. Changing a tire on this thing is a pain even. Thermostat usually an easy fix in any other car. They placed theirs in a spot intentionally that makes it a nightmare for you to do it yourself. I've never had anything I fixed on this POS go smooth. Nightmare Central. Read the small print if you buy a jeep. They're going to hide all types of stuff in there that screw the customer. They actually design everything about it with screwing you in mind. Worse decision I ever made. Constant nightmare. Constant problems. Constant money being thrown at it.

I've spent ove $20,000 fixing this pile of junk within the first year after the warranty expired. Looks like this year is on track to be a repeat. I hate you Jeep. My mother and my fiance have jeeps too and experience the same nightmare. Do yourself a favor, buy any other type of automobile. Buy a bicycle. Walk to work, take the bus. Anything, just don't follow in our footsteps. Learn from our mistakes. Customer service ....Also a nightmare. Good luck to you people.

This occurred with less than 5,000 miles on the vehicle and under 6 months of ownership. I had the vehicle towed to Lester Glenn Jeep in Toms River, NJ, and also contacted Manahawkin Jeep Chrysler, where I originally purchased the vehicle. Both dealerships apologized, stating they had no loaner vehicles available, despite the fact that this is a covered hybrid system failure under Jeep’s warranty. I was told that only Jeep or Chrysler-branded rentals would be reimbursed, yet none were available locally and the few that were cost $100–$120 per day, far above what any reasonable consumer should be expected to pay while still making monthly lease payments.

Many of these vehicles require hybrid battery or harness replacements, often leaving them inoperable for weeks or months. In nearly all cases, owners report the same pattern: sudden shutdown, complete system lockout, no loaners, and poor support from Jeep and Stellantis.

This issue is growing in frequency and demands formal NHTSA investigation. Think long and hard before being mesmerized by the thrill of a Jeep.

Bad product, bad customer service. I can not tell you how bad of an experience this has been. Customer service does not call you back, does not give you updates on anything. They are condescending and they represent a crappy product. I was a die hard jeep consumer, but have now learned my lesson! Again I can not stress enough how terrible a situation this is, and Jeep is in no way ready to stand behind or fix their problems. Again no solutions were offered at all. Their units were just recalled in the 14 to 17's, and is obviously still an issue.

The dealership then took me out to the lot and pointed out 5 OTHER Cherokees and stated they were at the shop for the same thing. HOW does ONE dealership have 5 cars with the SAME problem. It was stated to me that this was a ongoing issue with JEEP that they will not make right. So you will just have to keep paying $8K out of pocket to fix a problem that never gets fixed. Do not bother to call JEEP as they are disrespectful, hang up on you and have no willingness to make the situation right. Which is sad because my whole family is Jeep lovers and now with this situation they are all looking to trade in and never go with a JEEP again. SAVE YOUR MONEY and time do NOT buy a Jeep Cherokee Trail Hawk.