Jeep Cherokee

Jeep Cherokee Reviews

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Overall Rating3.3 out of 5
See all 169 reviews & ratings

About Jeep Cherokee Reviews

The Jeep Cherokee comes in eight trims with options ranging for everyone from adventure-seekers to families. Read more Jeep reviews to learn about other models.

Jeep Cherokee Reviews

ConsumerAffairs has collected 169 reviews and 1,301 ratings.

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Page 1 Reviews 0 - 10

Reviewed Oct. 3, 2023

I purchased a 2018 Jeep Compass Latitude in July 2023. I loved this Jeep and was so excited because I had always wanted one. The transmission was messing up, had to get a 2019 Jeep Cherokee. Now it is messing up. I am now in a situation where Jeep keeps saying they “do an update” and there’s nothing wrong. The transmission is hitting very hard and slipping. My first Jeep did this and made a loud noise driving down the road and I was told that was normal for the engine type. I am now out tons of money. I was also told they would take my first Jeep back in for what I paid since they had it more than I did in 2 months of having it. They shorted me thousands and now I’m upside down on my current loan with a very high payment on another Jeep with issues.

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Customer ServiceOnline & App

Reviewed Sept. 28, 2023

I have had my 2019 Jeep Cherokee to the dealer on numerous occasions regarding my navigation system. I was told at one point Jeep has trouble talking to Android. You’ve got to be kidding me. I’ve taken it to two different dealers and have yet to get a satisfactory answer or repair. One dealer did a reset 3 weeks ago. It worked temporarily but has since stopped. I’ve also had trouble with my Jeep beeping and shutting down while turning left. The excuse for this was low oil. Give me a break. I have regular oil changes so this seems to be yet another excuse. Now they want me to bring it in for an oil compression test.

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    Reviewed Dec. 26, 2022

    Currently have a 2021 Jeep Cherokee Sport. Last winter and this winter leaves me stranded with a dead battery after leaving it plugged in for 3 days at -40 or colder. It becomes stone dead. They say this is normal yet last year I had a 2017 van sit for 2 months not plugged in and it started no issues. Everyone including mechanics not associated with jeep say this is not normal but the jeep dealers say it’s normal. I have to deal with it. To top it off I traded my 2019 Jeep Compass in case the 4 wheel drive kept failing (3 times). The 3rd time getting it back the back end fell out 1/2 hour later. So I traded it in having to up my payments and locked in for more years. My only recourse possibly is to get a 3 party opinion in which could cost me thousands. I would never suggest jeeps. If you need a reliable and safe vehicle.

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    PricePunctuality & Speed

    Reviewed July 26, 2022

    I bought a Jeep Cherokee Trailhawk used in 2020. At first it was great. Then one day, out of nowhere I noticed the floors front and back were soaked. Called a detailer, he charged me $250.0 to vacuum everything out and treat the carpets. Then, 6 mo later, it did it again. Same cost, again. I took it to local dealership in Lakeland, FL. They SAID they checked everything out and said it was fixed, said "it must've had a leaf stuck over the drain". Now, it's 1.5 yrs later and suddenly my back seat and front are soaked again. I used a wet vac to get a little over 1/2 a gallon of water up. Now I have to pay another who knows how much to have Jeep check it out again, plus another couple of hundred dollars to have it sprayed with mold treatment. I read other people's reviews and there are too many examples to list with the same issue. I WILL NEVER BUY ANOTHER JEEP, OR A CHRYSLER EVER AGAIN.

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    Installation & Setup

    Reviewed April 14, 2022

    2017 Jeep Cherokee history: Found rust on left rear door seam, this is a new vehicle, tried to return the Jeep but the request was denied and promised the fix would be permanent. Took 2 weeks to fix and during the repair I was notified they checked the other rear door and noted rust and repaired both. This Jeep is garaged and only has 12000 miles. Found rust again, service stated body shop was unable to get to it until 2022. Now April 2022 and still can't get an appointment as body shop ability issues. Hello 8 months. This is a major problem. I also own a 2019 RAM so it's obvious we are loyal FCA customers. Suggestions are welcome. Dealer: Performance CJDR Centerville, Ohio

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    Reviewed Jan. 13, 2021

    Had come to Westgate Chrysler, Avon, Indiana, many times, complained on radio, never stayed as radio, & clock, same, now key, automatics kicks horn on. Always some excuse. Prior, take out battery, & how was I to enter.. Last time, vehicle out of warranty, having been in & out of hospitals since, finally time to

    complain to Chrysler Corp. directly, been told they are no longer associated with FSC plus out of warranty & over mileage. Now they tell me..

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    Reviewed Nov. 10, 2020

    Purchase a Jeep Cherokee Limited Edition back in September of 2015. Vehicle has been great since recently. Engine light came on and some fuel sensor went on the vehicle. The Jeep Dealer changed the part and updated the Engine software and supposedly this ECO Light / Mode feature is no longer available for this model. Worked great for 5 years and now I have to live without it. According to FCA it used to work off the Radio feature through RA3/4 and the software update zapped it I guess? Was considering purchasing a new Jeep but am rethinking that option at this time at least until I can get a valid reason as to why anyone would lose features once purchased. Not the vehicle I purchased believe it or not...

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    Reviewed Aug. 7, 2020

    I am the owner of 2014 Jeep Grand Cherokee Eco Diesel. I purchased this vehicle hoping to keep it for a long time. I have had over 16 different cars and trucks in my driving years. I have never had vehicle in the Dealership so many times for updates and check engine lights at least 7 different times in two years. The latest breakdown is a leaking fuel line. Could have been a dangerous problem had I not noticed it leaking. The Jeep has never spent a winter in NY. Purchased this in Florida and I spend every winter in Florida. This line is under metal guard so it is never exposed to the elements. You can't buy just the one line. You must buy the fuel line bundle. Jeep will not even listen to me the Jeep has only 63000 miles. This is the last one I will ever buy. Customer Sevice is bad and reliability of this is terrible.

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    Reviewed April 3, 2020

    I have a 2020 Jeep Cherokee latitude with only 534 miles. The transmission feel like it's going out. Rough shifting and when I put the car and drive it goes back first then goes forward. There is no open recalls on my car as of 4/03/2020.

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    Reviewed Feb. 29, 2020

    This is my third Jeep Grand Cherokee in the last 21 years. I bought a new 2015 Jeep Grand Cherokee - Limited and now have 79,000 miles on it (02/20). The size fits the nitch of not being small, and yet not bulky like the larger SUVs. It has had a couple of small recalls and three extended warranty (72-77K) items repaired ($5,500), at my $100 deductible each (Front end/valve cover gasket/radiator). It rides nice, though a bit rocky on sharp really bumpy turns; stiffer suspension than a car. Low road noise. Handles the road well in all driving conditions. Front and rear seats are comfortable, but not plush. Great sound and NAV systems.

    I keep cars for around 8-10 years, 100-120K miles; that is why I always buy the extended warranty, always pays for itself in the long run. Spacious back cargo area and easy drop down rear spit seats. A great perky V6, which handles nice, but not luxury; whether you are single or a family of 2-4, this a great vehicle to drive with confidence.

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    Jeep Cherokee Company Information

    Company Name:
    Jeep Cherokee