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Reviewed July 24, 2018
I wanted an SUV that had 4x4 and got decent gas mileage and the Jeep Cherokee has 4x4 and with it not being a full size SUV it would get pretty decent gas mileage which it does. I chose this vehicle because of the incentive that was given at purchase. I also wanted something that was going to be a smooth ride and quiet. So far the experience has been good. Comfortable ride and does very well in the snow too in 4x4. I drive approx 50-60 miles per day and fill up every 6 days. Have had for a little over a year and have had no issues. However, I would change the headlights. I love the bulbs but I do not like the design of them. They are too slanted. I believe the engine is a 3.2 and wish it was more of a 4.0 or at least a little bit bigger than the engine that is in it now. My vehicle also does not have GPS and wish that it did.
Reviewed May 31, 2018
33,500 miles on 2016 Jeep Cherokee, 20 months old so still under 36 month, 36,00 mile bumper to bumper warranty. Has been back to the dealer for several issues. But latest is the noises in the B Pillars. Dealership... After several visits... Called in the Regional FCA rep who said it can't be fixed. Offered me $5,000 "trade in assistance". But catch is that I have to buy a new FCA vehicle from the dealership.
Bottom line is they want me to spend $29,500 to buy a new 2109 Jeep Cherokee and absolve them from fixing my defective Jeep. Calling FCA is useless. They close the case out with the reason "it's a dealership issue" AND they don't even contact me when closing it out. The only way I find out it's been closed is by calling them to get a status on the case. This is a defective vehicle built by FCA, they hide behind the contracted call center. But let's just go with this "it's a dealership" thing... The dealership is less responsive than FCA. They won't return my calls, the only time I get to talk to them is when I show up in person. Time to call a consumer advocacy lawyer. Stay away from Fiat Chrysler, Jeep Dodge, Ram. Customer service and support is non-existent.
Reviewed May 6, 2018
Jeep Cherokee - Traded up from 07 Highlander. [Same size frame.] Jeep is cramped and also with little storage in rear. When cruise on - you can't read the odometer. I also don't like the auto stop and start - would like to turn it off permanently and not every time I get in car.
Reviewed May 5, 2018
The quality of the Jeep Cherokee is suspect. I have had the Jeep in to the shop on numerous occasions for recalls and problems. This is the first vehicle I have taken a lifetime warranty out on because I suspect there will be expensive repairs down the road. Had to have the radio, which contains the "brains" (GPS and all other controls) replaced early on under warranty. The 4 cylinder is terribly underpowered and as a consequence gas mileage is poor. The 9 speed transmission is cumbersome and jerky. Safety features are impressive and about the only thing worth the money on this vehicle.
Reviewed May 4, 2018
I am a staunch Jeep lover, currently drive a 2011 Cherokee which handles great, good get up and go, roomy and nice to look at. Plus better gas mileage than most SUVs.
Reviewed April 27, 2018
My jeep is a 1993 and it's still in good shape. The paint on it is not so good, but the ride is good. I've never had a Jeep Cherokee before this one. It was old when I bought from a person I knew a few years ago. I'm still driving it! The interior is somewhat worn but seat covers took care of that. I will definitely look into buying one when I look for a new car.
Reviewed April 26, 2018
The Jeep Cherokee Trailhawk rides surprisingly well for off-road suspension. Interior is well designed, with the use of quality materials. Seating is supportive and comfortable. Controls are well placed. The 4 wheel drive is responsive and sure-footed.
Reviewed March 7, 2018
My 2014 Jeep Cherokee Lattitude has less than 36000 miles (December 2016) when I was told that the tires were worn and needed to be replaced. In August of 2017 the battery died and I was told I needed a new one, still not 36000 miles. From the beginning summer of 2015 a horrific Odor came anytime the air conditioner came on (and still does but not as bad). I am told that it is a defect in the air conditioner that collects water that goes bad or creates a mold. WHAT??? Now the upholstery on both front seats are tearing at the seams and the volume of padding in the upholstery is decreasing greatly. NOW just at 36000 miles!!! Don't you think that a car should last more than 2 to 3 years?
Reviewed March 6, 2018
Purchased a 2017 Jeep Cherokee in December of 2016. We have had nothing but problems with this vehicle. Shifting patterns are horrible. We have had it to the dealer numerous times and have been told that we are the only people complaining about the shifting. One day, pulling out on the highway with plenty of room, the Jeep almost stalled, we had to pull over to the side of the road to get out of the way of traffic. The other day, went to pull out from a stop sign, stepped on the accelerator, nothing happened. All the sudden, it jumped forward into traffic, had to slam on the breaks to avoid getting hit from the side. The person, behind, almost rear-ended us. Forget about using this vehicle to drive up hills, even small ones. It downshifts, goes up over 4000 rpms, then almost feels like it is going to stall. Going down hills, it revives up and goes 10-15 miles faster. We took a list of 9 things wrong with the Jeep, the dealer said that there is nothing they can do.
Today we were told everything is in our head. Basically calling us liar. We have to get used to driving it different. Was flat out told that we have to drive it like an old person. This vehicle is a safety factor. So much so, that I will not drive it any longer. Went out and purchased a brand new 2017 Chev. Malibu last month. We are stuck with a vehicle that we don't want to drive and have to continue to make payments on. We will never purchase another vehicle from Jeep.
Reviewed Nov. 12, 2017
I bought Jeep Cherokee about 2 years ago, I was big fan of Jeep and did not believe the negative reliability reviews. I wish had not done that, the car essentially since I bought it does not start when the weather is hot. Unlucky for me I live in North East where goes over 80 degrees. Only few days a week in summer when the issue happens. As a result dealer always claims the issue cannot be reproduced and check in engine doesn’t give them info to fix it. You figured FCA would step up to fix it but they have not. They refuse to suggest any alternative strategy other than take it to dealer. The car is safety hazard. I am afraid the car will stall in middle of a highway. At this I wish had the read reviews and stayed away from FCA products.
Reviewed Oct. 25, 2017
I am currently driving a 2016 Jeep Cherokee Latitude with just as little as 14,000 miles on it. I’m lucky to say that I will be returning it in January. This is my 4th car at 24 years old and I had gotten the Jeep new because I’m trying to avoid being stuck with paying for small inconveniences like plastic trim falling apart and electric systems going, I had a 2004 Volkswagen Passat and I have not had any issues with it as much as the new Jeep. I do not recommend this car to anyone. This has been a nightmare which is finally going away soon. Oh and the service department never cares about the customer and the car. I will definitely go back to Volkswagen. Their service is a lot better and they seem to take pride in their work.
Reviewed Oct. 20, 2017
Wish I never bought 2015 Jeep Cherokee. It has major transmission issues. It has trouble shifting and sometimes reaches 60 mph before the first shift. It cannot climb smallest hills much less larger highway hills in vt, without shifting difficulty. Now even straightaways give it trouble. Noticed problems soon after purchase. Brought it back to dealer who made minor improvements but issue remains. Now they say there's nothing more they can do. They also refuse to change transmission. Will never buy Jeep product again.
Reviewed Oct. 3, 2017
I purchased my 2014 Jeep Cherokee in April 2017 with 19,000 miles on it. I've owned the vehicle 5 months and at 24,950, I was driving along at the speed of 25 MPH when the transmission service, engine, ABS and stability lights came on. My car downshifted. This was very scary. I brought it to the Jeep Service Department that day to be told that it needed a software update (TPM flash). What a joke. I reviewed the vast comments from multiple websites only to find out that the 9 speed transmission is faulty and the software updates (all 21 of them) are a bogus excuse for the Chrysler-Jeep Corporation failing to do the right thing and buy back these defective vehicles. I took the vehicle home and the next morning, I started the vehicle up and all of the same warning lights came on again. I was unable to get my car to drive in reverse. When attempting to shift, there was an odd clicking noise.
The car was towed to the Jeep Service Department 4 days ago and they have yet to call me or return my call. I have complained with the NHTSA and Chrysler-Jeep Corporation. I have no faith that they will resolve this and this vehicle is a dangerous money pit. I have joined the Class Action Lawsuit with Capstone and have also contacted a local attorney who deals with consumer rights and product defect. DO NOT PURCHASE A JEEP!!!
Reviewed Sept. 1, 2017
Jeep Cherokee Latitude battery/electrical failure. I switch all lights to NOT turn on when getting in and out of car. However, at 8,000 miles I've needed 3 jumps within 24 hours. This is first American car I've bought in 20 years. BIG mistake. I'm making less money than I did when 30 years old. Now, 59 considered "overqualified" for a US job which Visa illegals are obtaining the PROFESSIONAL JOBS now. I'm in HR/Recruiting so I see it first hand. I'm living in the back of the Jeep Cherokee to keep up payments and credit. Only working part-time on 1099 because companies won't hire full-time and pay benefits for someone over 50. I bought the NEW car to avoid issues of used car because I'm sleeping in the back of the Jeep. But, big mistake buying American car: NEW or USED.
Reviewed Aug. 15, 2017
I am very disappointed in the Jeep product. The past 2 Jeeps we have had have had problems before 42,000 miles. The 2015 Jeep Compass had a transmission issue at 21,000 miles. When it was tested, the dealership said nothing was wrong because the computer did not record the issue. We were stranded on the highway in limp mode on vacation! We traded it in because we did not feel safe. These should have been recalled because I see more and more reviews online with the same issue.
The 2016 Jeep Cherokee also has issues. At 42,000 miles, the battery is not holding a charge because the battery sensor is damaged plus the battery cables are damaged. How did that become damaged? We have had issues with the start and stop for a month before it almost left my husband stranded. Luckily, he broke down at home. It costs and arm and a leg to repair this even though the part online is under $100. I feel as if Jeep is taking us for a ride. We will never buy their product again and will trade this in as soon as we can because we do not feel safe in it. BUYER BEWARE! This product used to have a quality name. Now, it needs some serious quality control before being sold off the lot. We feel scammed.
Reviewed Aug. 9, 2017
DO NOT PURCHASE FROM them! I bought a brand new 2015 Jeep Cherokee and it has already given me two major problems! Mind you my Jeep hasn't even hit 33K miles. The first problem was a transmission problem and the second, a defective shifter! I have not only had to deal with an unsafe vehicle but the terrible customer service! The people who work here are very unknowledgeable and the last guy I talked to was very rude and implied I was a liar because he kept saying "He'd check the last phone call" because he didn't believe I had been told my rental car would be reimbursed. It has been an awful experience dealing with this agency and the only advice I have to say is do your research before buying any Jeeps because you'll probably end up dealing with defective cars and horrible customer service!
Reviewed July 31, 2017
I have a 2013 Jeep Grand Cherokee. Yesterday I had trouble trying to start it. It was acting like it was fuel starved. I had it towed into the local Jeep dealership. They called me this AM and said it was the fuel pump module. They said, and this was confirmed by Jeep, that it was not covered by the powertrain warranty. Now the powertrain warranty is for 60k and my Jeep is only 59k... But they say no this part isn't included even though it's part of the engine. This is the 2nd warranty issue I've had. Last year I had a vibration in the rear end and they said that the driveshaft was damaged... They claimed it was road damage and wasn't covered. Excuse me... But isn't Jeep supposed to be a 4-drive vehicle? Someone told me that JEEP stood for Just Extra Expensive Parts... Boy were they right. This is the first... AND LAST... Jeep I'll ever buy. Jeep = JUNK!
Reviewed July 25, 2017
I bought my 2017 Jeep Cherokee (2.4 liter with the 9 speed transmission) last November 2016 and so far it has been in the shop 3 times for the same issue: problems with the transmission. The car will not shift down when going up hill. It jerks into gear and sometimes it just will not get into drive or reverse. Going up a hill on the freeway, I'm doing around 45 and when i try to pass someone I have to press on the gas almost all the way to the floor. The engine revs to about 4500 rpm red line is at 6000 and with a clunk the car shifts down to a lower gear so i can pass. The dealer just keeps on reprogramming the transmission computer every time and to no effect. Soon it will be my fourth time with the same problem and then I will be applying for the LEMON LAW. This car is a REAL LEMON.
Reviewed June 15, 2017
I bought my Jeep Cherokee in 2014. The first few years were great, aside from a few recalls. However, November 2016 I was driving to the gym, made it about .3 a mile until I got an error saying, "Shift to desired gear". A few seconds later, my car came to a slow stop. Very dangerous as I was in the middle of a busy intersection. The power was still working, however the engine stopped. I brought it to a Jeep dealership and they tried to replicate the issue with no success. After more than 8 hours (and no rental car provided), they told me they couldn't do anything.
About 2 months later, the same thing happened again. I brought my car to a different Jeep dealership, who tried to replicate the issue but couldn't. They sent me on my way with no explanation. It then happened again 4 months later, so I had it towed to a different Jeep dealership. As you can guess, they tried to replicate the issue but couldn't. To get a second opinion, I went to two separate local mechanics who were outraged Jeep couldn't fix it, because clearly something was wrong. There is no consistent pattern when this happens, therefore it could happen at any time.
I'm VERY disappointed with Jeep and its product. It's a shame because I really wanted to like Jeep/Chrysler. I've always had either a Toyota or Honda due to their reliability, but was hoping this would work out. However, because they can't give me an answer or offer a solution to my problem, I am trading it in for a Toyota Rav4 or Acura. What kind of reputable business has a problem, but does offer to find a solution?! Especially when lives are at stake? DO NOT BUY THIS CAR. It is simply not safe.
Reviewed June 3, 2017
What a horrible experience!!! I bring my jeep 2017 Cherokee in for check engine light. The service writer (Amitol I think was his name, west Indian gentleman) tells me it shouldn't be a problem. Around 3 still no response so I called in and he tells me the car was in an accident and they won't replace the automatic grill sensor!! Accident?? What accident? I get there and the mechanic tells me, 'You were sold a lemon. That's why I don't buy my cars from these dealers especially this one because they all lie.' I didn't buy my car there anyway due to all the negative reviews. He shows me the car is missing some plastic clips that as far as I know were always there. Now they're missing and broken piece of plastic way at the bottom. With those two pieces of information he concludes the car was in a wreck and they won't replace the part.
Later he tells me this is a pain in the neck job because he has to take everything apart in the front to find out if the sensor is bad, basically he doesn't want to do it. Then he says in his notes car was in a wreck and they won't fix it. The manager Maria I believe who supposedly approved his notes, was nowhere to be found. Then it took another 30 minutes to get the car out of there because my service writer was too busy chit chatting on his personal phone. I took it elsewhere and of course the sensor is bad, no wreck, and they are fixing it. These people are a bunch of lazy people who don't care if you are upset or not. And Anita? Ha! I ask for her and nowhere to be found. The worst part that upsets me is stating my car was in a wreck. How dare they deny me service if it's under warranty and no body damage!!! Had it been in a wreck the part would have been destroyed!!! STAY AWAY.
Reviewed March 25, 2017
Bought a brand new Cherokee in December of 2015. One year and two weeks with less than 10,000 miles later the transmission starting acting up (locked in 4th gear). Dealer reflashed computer and acts like it is normal maintenance. On the drive home (less than 10 miles) the problem repeats itself. A new computer was ordered and three weeks later it arrived and was installed. Three weeks after that the transmission locks up again and I was told it would take 2 more weeks to get the valve body to replace. Contacted Jeep customer care and after finally getting in touch with a person they agreed to a rental car. Well I get a call today saying that on the test drive the transmission went out (blocking an intersection) and had to be towed back. Now the transmission will be replaced in about 2 weeks.
While Jeep seems to be "trying to fix the problem" I feel like I am just being strung along until the warranty runs out and will then be stuck with repair bills. I bought a new car so I don't have to worry about these problems, instead I have a $30k unreliable and unsafe vehicle that I cannot drive. Mark my words. This car is going to cause the death of someone before long the way the transmission gives out. Maybe then FCA will do something to correct the problem for good.
Reviewed Feb. 22, 2017
I bought my 2015 Jeep Cherokee with 24 miles on it. From early on it has had an issue with the transmission. It basically "clunks", literally falters between gears at times during which it doesn't accelerate. Started just between 3rd and 4th but now does it between other gears. Have noted this everytime I take the vehicle in for service. Repeatedly told that until the check engine light comes on and the computer tells them what is failing, they aren't allowed to fix it. I will NEVER buy a Jeep again. So discouraged. I bought the "top" of the line, Limited Jeep Cherokee with the 3.2 engine and while it's got great bells and whistles, I hate to drive the car and I'm still paying for it. I still owe more than what I can get to trade it in, I won't sell it to a friend because of this issue.
The Service Manager at my local dealership in Wichita KS has told me and now my fiancee, because we needed to be sure I wasn't getting the talk to the hand because I'm a woman, that Chrysler is fully aware of this issue, that there are at least 2-3,000 out there doing the same thing due to the 9-speed transmission, and they continue to sell this product. Not ever to me again. I hope this stops someone from buying a Jeep and potentially getting a lemon like I've got. My concern is that I'm now at 35K miles and almost out of the warranty period and that darn light will probably come on at 37 or something. That will not be a fun day.
Reviewed Dec. 30, 2016
My 2013 Grand Cherokee has a rear window leak that runs down the inside window into the wiper unit. Jeep would only cover it under the "basic" warranty (3 yrs/36K). Even with my extended "Lifetime" warranty, they would not cover the leak as I am past the 36k. We have 9 cars and I have NEVER know a front or rear window too loose. It's seal. REALLY JEEP?? With the recalls on both my Grand and '07 Wrangler, I will never buy another Jeep or related product. Not made like they used to be!
Reviewed Oct. 7, 2016
I bought my Cherokee brand new from Heritage Dodge/Jeep/Chrysler/Fiat of Owings Mills, MD. For the last 10 months, my vehicle has been shutting off while driving. In addition to shutting off while in motion, it is very jerky, hesitant, my 4x4 system has failed out of nowhere, and both the dealer and manufacturer have no idea, nor care to, fix it. My car is still under warranty with less than 35,000 miles. FCA customer service is a joke. I had to escalate to a manager with a certified letter with hopes to getting results before I sue the company in totality for selling a vehicle with known issues. I should have done more research before purchasing this vehicle because I see nothing but horror stories. A class action lawsuit needs to be filed against this manufacturer for putting customers' lives at risk.
Reviewed Sept. 9, 2016
In June of this year I purchased a 2015 Jeep Cherokee latitude. Four months into purchase I was on the side of the road. In rush hour traffic I found myself not going anywhere. The engine light came on and the 4x4 displayed a temporary unavailable light. As I sat on the side of the road crying I was helpless. I managed to get to a parking lot escorted by roadside assistance. The jeep was towed to Jeep, where it remains. The frustrating part, is I don't have a car. My car is my way to get my son to school and myself to work. I am a case manager so my car is heavily relied on for my job, my income. The dealership is charging me 120.00 just to figure out what's wrong, but it's obvious a transmission issue. So that is 120.00 dollars I don't have. Being a single mother that is a lot of money. It's frustrating beyond words. I can only hope my review helps someone else.
Reviewed June 28, 2016
Bought 2014 Jeep Cherokee latitude May 2014 with 7 miles on it. It has been to the shop 16 times. I started at Ward Chrysler in Carbondale. They saw it so many times they refused to see it any more. I then went on to 3 more dealerships. When my car had 100 miles on it, it started shifting irregularly. I took it to the shop, "Recall Fix". This happened 5 more times within a few months. They replaced over a dozen parts all the way up to a complete wiring overhaul. This still didn't work correctly. I was then driving with my family on the interstate and it completely stalled causing us almost to be hit by a semi truck.
I then called Jeep to request a case manager to finally get it fixed. They got it in the shop and the shop fixed more recall issues. I got it back and it completely stalled again. Jeep closed my case and nothing was done. I called back and got a new case started. Jeep recommend a new dealership with a better service department. I took it to them and they stated it need to be seen by a specialist, that would call us in a few weeks time. That "Few weeks time" turned out to be a lie that threw us out of our lemon law time frame. I called back in a few weeks asking what happened, the case was closed and there was no intention of calling me back. I opened a new case. They fixed a module in the console. They closed the case while jeep was still in shop, I got it back and it still wasn't fixed.
At this time I opened a formal complaint with Illinois Attorney General in November 2015. In February 2015 my car was taken in and not returned until June 22. I was offered a rental car the last two weeks of this since I had to go out of state on work. The Illinois Attorney General has tried to contact Jeep/Chrysler more than a dozen times with only one reply. The reply stated that my vehicle was fixed in February 2016 for a wiring harness. All completely inaccurate info. The attorney has reached out a dozen more times to cite a correction and Jeep and Chrysler REFUSE to speak to him. My vehicle has been sitting in my driveway undriveable for more than 12 months of its 24 month life and 9 months of its life it has been at the shop - literally 9 months in their parking lot being worked on. DO NOT BUY a 2014 Jeep or any other Jeep or Chrysler product. If you run into issues, it is all on you.
Reviewed June 23, 2016
I've had my 2015 JEEP LATITUDE for 15 months. I leased it brand new MAR 2015, Jacksonville Chrysler Jeep. Wanted something with a rear cargo area but 2nd set of seats, low payment and low residual, and shot for 25mpg. I planned on taking it into retirement in next year. From the beginning I noticed what I called an "inefficient' transmission", never seemed to decrease RPMS commensurate with the speed. A BIT "jerky" but thought it was a quirk of the model or brand. I drove to Ft. Lauderdale, FL last week, 290 miles each direction. Typical feel of the drive all the way down. NO problems. Coming back on a SUN, about 25 mins. into the trip, the SERVICE TRANSMISSION light came on. Called the dealership back in Jacksonville, no service people on duty, talked to a sales "type" manager. He said it would be okay.
I hit driving rain around an hour into my drive. Everybody came down to about 5 miles an hour. When I went to accelerate, NOTHING. It was barely responding. I hit the hazard light and it was "pedal to the metal" and eased over SCARILY SLOWLY to the outer lane. It took awhile but I finally got it up to a normal cruising speed. Dropped back, accelerated. Dropped back accelerated. Seemed to be okay--I thought. I stayed the speed limit. Then I had to come to another stop for traffic again. Barely responding. Hit the hazards again, moved over again, pedal to the metal, I finally got it back up to speed. Called the dealership, from the car. Asked "what in the hell was going on". He told me to stop somewhere, turn the car off, shut it all down. Start it back up again. How strange! So I'm driving, normal rate of speed wondering whether I DARE to come to a stop and it not start up again.
I googled dealerships along the way. I needed to go to work on MON, had a cargo load of "product" in the back and really couldn't afford time and no budget to be stuck somewhere overnight, waiting for a dealership to open on MON. I kept going after I called the dealership again. This time the yellow transmission light come on. Pushed through until I HAD to stop for GAS. Got off the ramp, got up to the stoplight. Light changed, car would NOT BUDGE. Hit the hazards, flagged the 2 cars behind me, passed me. Turned off the car, waited for about 10 seconds, turned it back on again. Hit the gas, accelerated perfectly. Pulled into the gas station, started it back up, accelerated perfectly leaving. Got back on the road. Didn't stop again until within 40 miles of home. Came to a dead stop due to an accident. Car would barely budge--again...
Turned the car off, turned it back on. It accelerated. Stopped again, wouldn't accelerate, turned it off and booted it--3 more times getting off the road and onto the shoulder riding with the hazards flashing to the nearest exit. Did this 4 or 5 more stops to GET HOME! It was nerve wracking. Apparently every time it came to a stop "the transmission" forgot how to work--or "something". Got home, backed the car into the driveway, and woke up MON morning and it was towed away on a flat bed. This is day 4. They say they have it fixed. It was obvious they didn't know what was going on until late TUES. We'll see.
I figure I would start DOCUMENTING this situation. I've asked for detailed logs of what they did. I called an attorney to ask about Florida's "lemon law". Making notes. Lots. If any of this helps anyone else, feel free to use it. If we are able to "update" these entries, I will do that as well after I get it back tomorrow and enter the SPECIFICS from the work orders. Keeping my fingers crossed but from some of the stuff I've read about Jeep Cherokees, I have very guarded optimism. P.S. I left on the trip with about 10,600 on the odometer. It was about 15 miles over 11,000 when all this crap started happening.
Reviewed May 26, 2016
DO NOT BUY A JEEP! I bought my Jeep 15 months ago - within that 15 months my 2014 Jeep Cherokee has been in the shop 12 TIMES!!! That is about once every month! It has needed a new exhaust within a month of owning it, a new belt, new PRNDL module and lots more! AND to top it off so many recalls. I contacted Jeep about all these issues I have been having and it is like talking to a wall! They are extremely rude and could care less. We have been playing phone tag. When I do talk to them they just say we will get back to you in 24 hours...! I have asked multiple times to talk to a supervisor and they say this will put in for one to call me. I have yet to talk to a supervisor (and this has been going on for over 4 months now...) So if you like to take your brand new car into the dealer every month and deal with awful customer service then buy a JEEP! If not - I TOTALLY recommend finding a different vehicle!
Reviewed March 10, 2016
Purchased a brand new 2015 Jeep Cherokee Latitude October 2015. The transmission never seemed right like the shift points were wrong. Now after recall computer flash done by the dealer the transmission slips and is getting worse. Informed that I need a new transmission at 11thousand miles. Dealer laughed when I asked about trade in. Showed me how the Kelly Blue Book Value was less than half of what I paid a year ago... Jeep needs to buy these lemons back! Can't believe they have gotten away this long.
Reviewed Feb. 19, 2016
I bought a 2014 Jeep Cherokee Trailhawk in August 2014. This was a Certified Pre-Owned Jeep with 7,000 miles on it for $25,999. The going price $39,999. Little did I know Eastchester Chrysler in the Bronx, NY sold me a defective Jeep. My Jeep has been in the dealership repairs about 8-10 times. 4 times on a flatbed. Problem with the Jeep. My dashboard light goes off and on until the battery is completely dead. When the flatbed came to they had to give it a little charge just to move it in the position it was in. When he put the jumper cables on my Jeep I had to hurry up and get the break of in order to get it on the flatbed. First time my Jeep was taken to the dealership all they did was charged the battery. Second time they replaced the battery. All the other times they would keep the Jeep a few days then tell me to come the Jeep because there is nothing wrong with it. Guess where my Jeep is today? In the Chrysler shop.
I have a case number with the Corp Management to no avail, they are a joke. As big as Chrysler is they should be ashamed ripping off the consumer with those problem cars. With all the complaints on the Web why is it that BBB or ConsumerAffairs have a class action lawsuit with Chrysler Jeeps. Health wise every time I go to my Jeep my heart starts racing of fear that the car will not start. What I am looking for a settlement by giving me back my down payment and monies which went to the bank each month. I do not want a replacement Jeep Right now. I have a loaner and you would not believe what make car it is. Chrysler 200 2016 and it feels like the Transmission is pulling as if it going to cut off. I want to know why is it taking ConsumerAffairs & BBB so long to go after Chrysler? Why? By now these complaint should have hit the media instead of them talking about Kanye, & Kim, Taylor Swift & Beyonce etc.
Reviewed Feb. 10, 2016
My daughter leased a 2014 Jeep Cherokee Trail Hawk new. Twice while traveling on two interstate highways the Jeep's automatic transmission suddenly and without warning failed. The result... she was left stranded on the side of the highway in the middle of the night for several hours waiting for an authorized tow truck. The Jeep was towed to our Jeep dealer and we were informed that the computer module controlling the transmission failed. The second time the transmission failed occurred during rush hour traffic on route 95 on the Connecticut/New York state line (one of the most dangerous roads in the country). She had to move suddenly across three lanes from the left lane to the breakdown lane without power by rolling across the path of 16 wheelers traveling at high speed.
She was again stuck dangerously just barely off the side of the road waiting for a tow truck. Fortunately the tow truck operator knew how much danger she was in and made the proper calls to expedite service. The car is now in another Jeep dealership waiting for a replacement module again for the same issue. In each case the dealerships were professional and were very attentive. I can't ask her to get behind the wheel knowing this could easily happen again with, perhaps, fatal results.
Reviewed Dec. 3, 2015
2015 Jeep Cherokee limited (limited, how about elimination)! Where do I start? Ok, ready....
1. A beeping sound that will not go off triggered by back up alarm. It will not go off once engaged....try for hours and hours. I recorded it and sent it to friends. They now put me on their spam list. 2. 7 or 8 recalls in 1 year of ownership, really? I now hang out with the serviceman at the dealership on Fridays. We have become quite close and in fact tomorrow I am attending a wedding of their top mechanic. They are my boys!! Come on, my kids laugh when I say I'm headed there. "Yeah right Dad".
3. Stalling when driving 50 mph. I mean all out dead as dirt stall with no control. Pure adrenaline rush! 4. NO control of radio, navigation, climate, blue tooth phone interface.....Oh wait, it works. Nope, it doesn't work. Shoot, I am locked up and can't get to my destination, and my phone is disabled because the blue tooth has locked it up. Seriously. Let me turn my car off for 10 minutes... shoot, now 20 minutes... darn it didn't reset. Help!
5. Fred Flintstone transmission..Wiiiiilllllmmmmaaaa! 6.Overly sensitive... more sensitive than mother in law back up camera. If an ant so much crosses your drive way, your brakes are slamming and your coffee is saluting your headliner! 7. Strange burning smell from engine compartment...like electrical fire...mind you I have 13,500 miles...hmmm, nice. 8. Detailing trim around window came off and get this, it snapped on with no fasteners... and guess what, it snapped off with no fasteners. Use some epoxy people!!!! 9. Phantom air conditioning..... boooooo! Will sometimes turn on for no reason...pretty spooky when traveling and then someone starts blowing on your toes.
10. For $31,000 I could have bought 5 Toyota Camary's with 300,000 miles on them and been better off than this giant heap of cow manure has given me.. .at least there is a use for cow manure. 11. I wish I was an ambulance chaser legal professional. I would be licking my chops at the huge class action lawsuit potential, this has house in Naples kind of pay-offs. Moohahahaha!
Please please whatever you do NEVER and I mean NEVER purchase a JEEP Cherokee. If you do, make sure that you take out a REALLY REALLY big life insurance policy and get seriously maimed or better yet killed and your family will be celebrating by marathon legal proceedings with the most incompetent car manufacturer in the world. Just don't take my word for it. Read on! Good riddance.....
I got bamboozled into the design and attractiveness of the car. Looks aren't everything. But they are the only thing this piece of junk has to offer. Great gift for that unsuspecting mother-in-law. Either she will have a breakdown, the car will breakdown, or you will be inline for some nice inheritance when your gift decides to lock up on I-75 doing 75mph. As Clark W Griswold said, "I need a Tylenol!" You won't be saying, "It's only a minor flesh wound" with this heap of junk.
Reviewed Oct. 15, 2015
Just wanted to warn Jeep owners or possible Jeep owners about my experience with a 2014 Jeep Trailhawk. After 4 months of ownership, my wife was involved in a head on collision where a man ran his truck into her. My pregnant daughter and 14 month old grandson were also in the vehicle. I am a firefighter and was the first on scene to set up command on the accident. Imagine my horror when I found my family involved. Let me just say that thankfully, all were transported to the ER and suffered minor injuries. No thanks to the airbags as none of them deployed.
I contacted Jeep and the NHTSA to file a report. Jeep sent an investigator who gathered information that was sent to Jeep engineers. I got a reply from a Lisa ** that basically said your vehicle did not meet the deceleration limits. My wife was driving approximately 45 MPH at the time of the accident. From that to a complete stop did not set off the airbags. Now as a firefighter, I have seen several hundred wrecks in my career and have been to many where airbags deployed at far lesser speeds. As this concerned me, I attempted to contact Lisa. After several weeks of getting her voice message box full, I was finally able to leave her a message to please contact me as I had some questions about their findings. No reply.
I contacted Jeep's complaint department several times and was finally emailed by the investigation group. Here is part of what they sent me. "The air bag system in your Cherokee is designed to supplement the protection offered by safety belts in an impact of sufficient severity. Air bags are intended to deploy only in full frontal crashes, or certain types of side and rollover crashes. Deployment is not based upon vehicle speed; rather, deployment is based upon the rate of deceleration as measured by the forces of gravity (G force) upon the various acceleration-type impact sensors, or by a pressure wave within a front door as measured by the pressure-type impact sensor."
I am not wanting to sue or do anything of that nature as again, my family came through with minor injuries. I just wanted some reassurance that if you pay several thousand dollars for a vehicle, the safety features would work. I did not get that from letters that, in my opinion, are generic in nature. This was a full frontal crash with no airbag deployment. My wife and daughter both stated they were very much involved in a very violent, abrupt incident. Just wanted to warn owners and potential owners of what happened to us. (We did have the vehicle in a month prior to get the side airbag recall taken care of.)
Reviewed Oct. 11, 2015
I decided to make this post in regards to my recent issues with Jeep. But first I would like to start by saying that I love Jeep. I have had quite a few, and I love the Wrangler and always have. Fast forward to my current situation. I purchased my Jeep Cherokee in March. 2 weeks after I bought it I was taking it to the shop for hard shifting, and bucking. The dealership told me they just needed to "reset" it so I went along with it. April it's back in the shop and it's worse this time. Take it back and again we "reset" it. May came and the car's engine light came on, it stalls out in traffic and I almost get hit trying to take my son to school.
I take it back, they say there is nothing wrong and they reset again. So this month my engine light came on driving to school. Took it to a mechanic and they read the code and it was the transmission. I had had enough. I took it to the dealership and called Jeep. Everyone at Jeep in customer care was wonderful. The dealership told me it was a lemon. They replaced parts and the engine light is still coming on. The GM of the dealership called and even told jeep it was a lemon. The mechanic, the service advisor everyone told them so I got escalated in my case with Jeep.
The case manager Ashley is the nastiness person I have spoken to at Jeep. She refused to replace my car, told me lies about things the dealership said, and she even told me she would fix my car several time but I was not getting a new one. I told her yesterday that my car is unsafe and I refused to drive and pay good money for a car that does not run correctly and is unsafe. She said "well, that's not my problem. You aren't getting another car."
So I proceed to ask her "so you want me to drive my 4-year old son around in an unsafe vehicle because Jeep will not replace me with a new safe working car?" She said "yes that is what I am telling you." I am sorry but if I do get in an accident with this Jeep I will be holding Jeep personally responsible as well as Ashley from case management. When I explained to her everything I was told by the dealership and the customer care and she went on to tell me that they were all misinformed and she was the only person whose decision mattered. She lied about what the GM is saying about my car and I know this because I have been speaking with them every day.
I will be continuing to post this issue on the internet and social media until my issues are resolved to my request for a new working product. I love Jeep but this Ashley person has made a very bad impression on me as to the jeep name. It is sad that the Jeep Cherokee has the number one complaint, and my jeep is having textbook issues to all the complaints. It is absolutely ridiculous that they will not replace my product with a different working safe vehicle.
Reviewed Aug. 31, 2015
2015 Jeep Cherokee - 2 recalls, transmission shifts like garbage, flat spot with acceleration and my GPS does not work... Thank God I leased this garbage.
Reviewed Aug. 4, 2015
20k miles into our 2014 Jeep Cherokee we have to replace the engine. The car was problematic from about 15k and the transmission would lag from brand new. This car is horrible, and the only thing that would fix this car is getting a refund of some sort, but that would never happen.
Reviewed July 27, 2015
My 2014 Jeep Cherokee was fine until July 1st 2015, with 48,000 miles on it, when it started dropping out of gear and going into neutral while driving down the road. I took it to Country Jeep in Oxford, PA where they had it in the shop for 5 days and did a "flash" that cost me $100. 1 week later it did the same thing again (actually 12 times in 3 hours while I was trying to get it back to the service dept). They replaced the transmission controller (after 1 week in shop). It started doing the same thing again within 24 hours after I picked it up. This is an extremely unsafe issue to have and I'm glad that I have not had an accident because of it. It's back in the shop for the 3rd time right now... how do I get this fixed once and for all???
Reviewed July 18, 2015
Bought a new 2015 Jeep Cherokee latitude in WA state from Dick Hannah Jeep. I read reviews religiously and found lots of great things about it. Fast forward a few months Jeep had a major recall on the transmission software and airbags software. On my first oil change they performed there transmission software update and airbag update. I noticed a difference right away with the transmission shifts and throttle difference. I called Jeep and asked how it was supposed to make the transmission last longer (which was the reason for the update) because it was shifting really weird. They said it has a "learning period" after the update to adjust to the drivers habits.
On July 2, 2015 I was driving to work I had to stop at a light and as I was slowing to a stop it acted like it kicked down into first gear and started to accelerate. Scary, but I did stop! Then was trying to turn a left across traffic and I pushed gas, got nothing as cars are coming at me. Finally it peeled out and went barely getting T-boned! So I parked at work noticed high rpms! It was hot that day, was thinking it might be that so I turned car off then on same thing high rpms, but I had to go to work. Get off work, turn car on. Little high rpms for idle.
Again decided to try and drive it home. It was 12:00am! All of a sudden I felt a jolt in steering wheel to the right and trans light came on and some other crazy lights and I was going 30 mph and the car acted as if it was stuck in a low gear. Really high rpms 4,000+ and I limped home! Looked online and noticed hundreds of complaints about this same exact thing! Took to dealer straight in morning on July 3rd. I had to fight a little for a loaner car.
Then they called me at 3 saying it was fixed they had to reflash the update. I was a little worried about the wear and tear on the tranny and car and the safety also the peace of mind of not breaking down. I asked them about these issues and complaints. They said they never had any issues and reassured me it was just a bad flash! I drove away and noticed it shifted really bad. Decided to take it for an extended test drive as I had to leave out of town for the holiday. 4:30 20 miles later exactly it did the same thing! I called instantly, asked them to tow it and get me loaner car as it was unsafe to drive! I was told they can't. They're closing at 5. Bring it in on Monday! Pissed I drove it to Budget and rented my own car for the holiday I had to leave!
Monday I brought it in. Fought for a loaner again! 11am they called me and said it's fixed again it was just a new software update again. I said I want to make sure it's not gonna happen again. They agreed to double check. So they asked if I could let them drive it home to their house for the night. I said "No, I'm not sure about that and how many miles you going to put on it?" Said they would call me back - never did! I called them the next morning and they said they just took it for an extended test drive and insisted everything was running great! I doubted them and was worried about my safety once again. I believe these cars are very unsafe and also unreliable now! I expressed that to them very clearly! So Jane I think assistant manager agreed and so did a few other one looked to be the manager, but he hide from me as he walked by once he agreed that they have issues and don't know a fix for it yet! As others have transmission replaced and same problems with just a few hundred miles on them straight off the lot! And all have the same story to tell.
I drove away, but they said they would hold my loaner just in case because she whispered she knows i'll be back and have this loaner here for me as I had to fight for every time! One mile down the road, boom, does it again! I called them instantly. Said I need them to tow it! They said no if you can drive it here. I was pissed so I did! Dropped it off. Called Jeep case manager. Now they are trying to convince me it's just a small part! I told them it's unsafe and I'm not ok with a new transmission or a rebuilt one because right now it's in the shop ripped apart! They told me they had to order parts for it. I asked what parts. They wouldn't tell me and said they don't know what parts they need to replace as they have not ripped it apart to see the issue! Which I find very strange.
I'm in line right now with their only transmission specialist is on vacation. I get a phone call today from Jeep with a new case manger. This is my 3rd one with Jeep/Chrysler. Saying now they are waiting on a tool and they will call me Monday to update me! So here I am, no Jeep, bad tranny and no answers! Which a lot of people are dealing with as well. I have been in contact with many Jeep Cherokee owners now. They all are contacting lawyers. I bought a new car so I didn't have to deal with my last issue and bad luck hits me again. BS, I liked this car till the update campaign. Sorry for such a long story! I'm worried about the safety and value of my Jeep now and I don't like having a rebuilt tranny before a second oil change!
Reviewed July 3, 2015
I immigrated from the RSA in Dec 2014 to Melbourne Australia. I purchased a Jeep Cherokee Longitude thinking this was my first choice of a family vehicle for safety aspects and to navigate me around the country as I am a foreigner. I paid cash for this vehicle and this vehicle had issues which needed to be rectified. The Sat Nav does not pronounce the street names correctly example going from one destination to another. It takes me across the ocean. Every time I take the vehicle to Jeep I keep getting the same story that Jeep is working on the software update. The paint work on the Jeep is not up to standard. Going on for 7 months of having the vehicle the paintwork that has been done, the paint work done is worse than before i.e. there is no orange peel left.
In the 6 months that I have had the vehicle which I purchased from Bayside Jeep my vehicle has been there in the workshop for a period of 3 months. I'm still not satisfied with the work carried out. I have sent numerous emails and phoned telephonically for the Dealer Principal of the branch to please make contact with me urgently to no avail. Please could the Head Office of Jeep Australia contact me to address and resolve these problems. Let's hope we can resolve these issues amicably otherwise I will have no other choice but to take action against my statement above.
Reviewed June 19, 2015
We bought a Jeep Cherokee Sport and 8 days after we bought it, while I was driving, the lights and alarm started to go off. The Check Air Bag, Check Brakes, and Check Air Pressure warning kept flashing. The second day it did it again but this time the car stopped right in its track and wouldn't go. It kept telling me the vehicle needed to be stopped. I managed to turn it off and then turn it back on and park it before it did the same thing again. It would not turn on but the lights on the dash and screen and the radio would not go off. I called Covert and they said they were sending Enterprise Rental to pick me up and gave me the # to Roadside Assistance.
The guy I spoke to asked where I was but did not ask me the address. He later stated that he asked if I was nearby and stated that Enterprise had called me twice and couldn't reach me. He yelled at me and stated that he did ask and he assumed I was at the one near him but we live South and I was at a different location than what he assumed. He yelled at me and stated that he did ask. I was not pleased with him yelling at me. I waited 2 hours after the tow truck picked up my vehicle and finally called my husband to pick me up.
Roadside assistance towed my vehicle to the Chrysler Dealership south and they called me the next day and asked what was wrong with the vehicle because other than the dash being disassembled (the tow truck driver had to do something to take it out of gear to tow it) they could not find anything wrong. He said the vehicle started and seemed alright. I advised him of the last 2 days events and he said he would check it out and give me a call Monday or Tuesday when it was ready. I also advised him of the rude service I had received from their counterparts and he stated that he was there to make sure I was well taken care of. We'll see about that. My vehicle had 160 miles on it, 9 days old when it was towed. Luckily I was not on the freeway or I could have been killed.
Reviewed June 15, 2015
I leased a 2015 Jeep Cherokee Limited with the Mopar 8.5-inch radio. After 4000 (4 months) the radio blew. I took it to get serviced at Riverdale in the Bronx. They told me the radio unit had a short and burned. Then they told me they had to re-order the part. They could not give me a loaner or a rental because it was not considered a safety issue, so they gave me the car back - this time with no radio and just a big hole where the radio used to be.
After a week (they called to tell me to radio would come in), I took off from work to come in again and this time they told me that the part was in back order and would not be available for the next 11 days. I told them that it was completely unacceptable and they had to put me in a car until they could get my issues resolved. They make me call the corporate office, and based on their conversation with the service manager, they also told me that it was drivable and not a safety issue. I explained to them that the climate, heated seats, Bluetooth, and backup camera were all part of the system that I could no longer control. How is it not a safety issue when the heated seats turn on and off without notice in the middle of June in NYC, and the climate control system doesn't work? properly.
I was told I would be contacted by a senior service case manager to see what they could do together me in a car until my jeep is ready. My complaints areas follow: (1) They should not tell me that my car is drivable. The car is brand new and they should stand by their product and not tell me to drive it. I am paying for the extra options that they are not calling safety related. (2) Are they going to reduce my payment because I do not have access to my car and now have to pay cab service to get where I need to go? All in all the experience is a nightmare. My suggestion is stay away from Jeep.
Reviewed June 8, 2015
Feb 2015 my 2014 Jeep Cherokee lost power while traveling on Thruway. Electric stays on but speedometer reads 0. Messages come about not being able to shift gears while in motion and 4wd is not available. I was not shifting, and neither attempting to go into 4wd. Had to pull over, shut down, and start up again. It happened again June 2 on Thruway. Same messages. Again had to pull over, shut down, and start up. Both times could have ended up poorly when you think about it. Happened again 2 days ago. This time while pulling into my driveway. It's at dealership now. They will probably tell me same thing as last 2 times. No "codes" come up on diagnostic computer and it doesn't happen when they drive it.
Reviewed May 27, 2015
Bought jeep Cherokee sport, new car, in 2/2014. Transmission problems from 1st month I had vehicle. Dealer overlooked fact car needed transmission upgrade, by 2/2015 upgrade done... Transmission was worse. Dealer replaced faulty part inside transmission module. Vehicle still drives poorly and engine ticks.
Reviewed May 27, 2015
I just received yet ANOTHER recall on my 2012 Jeep Cherokee. I work hard and wanted a good dependable car since I travel from Long Island to the Adirondacks to care for my parents... I am so disappointed that I left Ford for Jeep. I am sick over the fact that this recall is putting my life on the line. DO NOT BUY A JEEP! I have tried to get in touch with Chrysler but there are no links to contact...
As usual they have all the corporate pictures with the owners and how great they are and how they are all about safety? Going back to Ford. Done with these people who say they care about our safety. Do they put their families in a Jeep Cherokee that can just turn off while driving? Please let me know what they or their sons or daughters are driving and I will buy that car! They do not have the balls to talk to you. So Mr. Big at Chrysler...please let me know what car you let your children drive.
Reviewed May 26, 2015
I have a 2014 Jeep Cherokee with about 20,000 km on it. In the past few weeks the liftgate has been opening intermittently on its own. I thought at first it was the key fob but it opens even when the key is in my hands, i.e. not in my pocket or accidentally pressed. I took it to a dealership. They could not find anything and sent me away. Now whenever I put the car in park the liftgate opens. The key is in the cup holder so it is not being pressed at all. Does anyone else have this problem? Have you found a solution?
Reviewed May 22, 2015
Yesterday I noticed a large quantity of motor oil on the driveway and on garage floor. I found the bottom of car saturated with motor oil by oil pan. I took new 2014 Jeep Cherokee to dealership and they verified that a part was probably cracked on the oil filter assembly. Currently I was told that jeep has had this issue and there is a two week backlog to get the replacement. I can drive it and take a chance on it catching fire or park it for at least two weeks. I did not buy a car to just let it sit because there are no replacement parts. Guess what Jeep can do with their warranty. I was refused a loaner car for the two weeks and told to rent a car. Jeep will never see me again nor Greenway dealership. This situation of cars with Greenway reminds me of another encounter with this dealership.
Reviewed April 18, 2015
I purchase a new Jeep Cherokee on the 31/1/2015 - four weeks later the transmission broke down. They told me they would replace the transmission if there was one in the Australia - there was not, so they told me they would repair the one in the car. They did that then rang me on 16/4/2015 and said, "Had taken for test run and still breaking down". Now they're going to find a new replacement transmission - who knows how long that would take seeing there was not one in Australia to start with. I spoke to the dealership and ask for a changeover or refund because I bought a faulty product and the time frame for repairs, they (declined) 19/4/15 still no car.
Reviewed March 30, 2015
Purchsed 2015 Jeep Cherokee Sport a few months ago, took it in for recall. Got it back drove a few days and malfunction light came on and had some jerking whenever in drive. I took it back to shop last week and was advised vehicle still not ready.
Reviewed March 24, 2015
In June 2010 I bought a Jeep Cherokee Limited (also known as a Liberty in some countries). This vehicle had the following MAJOR issues that required tow truck assistance: Major fuel line leak; Turbo inlet failure; major coolant leak (inside the vehicle); Total engine failure; Transmission failure. This vehicle also had the following MINOR issues (this shouldn't happen on a new vehicle): Failure of seatbelt tensioner; Rattling in drivers door; Faulty rain sensor; Radio clock resets; Loss of all climate controls; Bash plate falling off; Loose external mirrors.
I contacted the Dealer and Fiat Chrysler head office requesting a full refund or vehicle replacement. I then escalated to The Office of Fair Trading who also contacted the Dealer and head-office, but they simply refused (there is no law to protect the consumer in Australia). I met with head office who offered me... wait for it... a free battery! I took them to the Queensland Civil and Administrative tribunal, but they even refused a refund or replacement there, as they knew that this tribunal could only make rulings of up to $25k and this Jeep cost me $49k.
I was left with no option but to sell my Jeep to another sucker, but I refused to pass on my problem, so I mounted a campaign to publicly destroy my Jeep. In 2014, we tore it apart in-front of around 250 people and camera crews and even had a member of parliament at the event, supporting our campaign. We are campaigning for the introduction of Lemon Laws to Australia and currently have 2 petitions with the government for review. Checkout ** and tell your friends about this page so they can be warned.
Reviewed March 16, 2015
I recently purchased a 2014 Jeep Cherokee with a 3.2 l engine, a nine speed transmission and a trailer towing package. Shortly after I purchased the vehicle, I could feel a slight vibration in the steering wheel and could hear a low droning sound when the RPM was at 1250 with a slight positive throttle pressure. The sound and vibration occurred at the same RPM in all gears that hit that same range. Now 6 months later, I have approximately 8000 km on the vehicle and the vibration and sound have increased to the point I can feel and hear it every time the engine hits 1250 RPM. This unfortunately occurs at approximately 30 kph, at 45 kph and 60 kph which is all the speeds that we travel while driving in the city. The sound and vibration do not occur while driving at highway speed as those gears do not coincide with 1250 RPM.
When I first felt the vibration and heard the droning sound, I took the vehicle to the shop and the test driver said nothing was wrong with the vehicle. I expected that would happen so I left feeling comfortable that at least I lodged the concern. I felt that the situation would most likely get worse and I would bring the vehicle in when it did so. The other day I did take the car to the shop and tried to take the service man for a drive. They advised that a current recall would fix the problem so they actually applied 2 recalls and neither solved the vibration and sound issue. I returned to the shop to hear the the shop foreman had tested 3 other Jeeps and all exhibited the same droning sound and vibration and that it was common to all jeeps. I stated that it was not normal, however the shop foreman stated that maybe not normal but that a recall had not been received to repair this problem.
Out of frustration I went to a second dealership and asked the shop foreman if they had heard about this issue. They advised that they had not but volunteered to take a drive with me. The serviceman acknowledged that there was a droning sound and a vibration that he could feel with a hand on the console. He asked me to take a drive in a new vehicle closely matching mine and sure enough, a vibration and sound could be felt and heard at the same RPM. Is anyone else having this problem?
Reviewed March 12, 2015
I purchased a 2015 Jeep Cherokee Trailhawk. The check engine light turned on. I took it into the dealership and worked on it for 2+ hours. They were going to perform so update. The advisor stated that they fixed it, however during their test drive the light came back on. It was their closing time and the advisor said "you can leave it or bring it back in the morning." I asked "Is it safe to drive?" He replied that it would drive like it did before. So I started home and 2 miles from the dealership the vehicle started jerking/bucking. So I tried to turn around and the transmission completely died in the middle of the road. I could not move from on coming traffic. I almost got T-boned. Roadside assistance came an hour later and had it flat bedded back to dealership. I had to pay the flatbed drive $20.00 for ride home.
Today they picked me up and gave me a Chevrolet Sonic to drive. Are you ** kidding me. Anyway 1600 miles on the vehicle. I will diligently pursue a Chrysler buy back. I want to get as far away and as fast as I can from any Chrysler related. Total **!!!! $40000.00 can allow you to drive around in a Chevy Sonic. I am in the Auto business and have many contacts. I will be sharing my experience with all of them as this goes forward.
Reviewed March 1, 2015
I loved my 2014 jeep cherokee when I saw it at the dealership. No problems the first 6 months other than an occasional jerk when the auto transmission slipped. My problem is the radiator fluid that keeps leaking on my carport. I have had it in the shop at least 5 times in the last 6 months or so for this same problem. They have had it there from one to 14 days each time. They can't figure out where the leak is coming from. They have changed several parts. The have tried to fix it. It also has had the transmission flashed and computer flashed (updates) several times. Sometimes the transmission still jerks a bit but my biggest concern is the radiator fluid leak is getting worse. Now the temperature is starting to go up higher as I drive it. We had to add anti freeze tonight to keep it from overheating. There is a rubbing noise coming from the steering wheel on the inside of the vehicle. You always smell the hot antifreeze dripping on something inside the motor.
Some days when I go out in the morning the carport is covered with antifreeze and some days there is nothing dripping. The guys at the repair shop have tried to fix it and every time they have changed different parts out on it. This car will be a year old in March 2015. I have had so much stress and missed work since I live 45 minutes from the closest dealership. I love the way it drives and looks but it stinks that for the last six months or so I haven't had it in my possession but about half the time. It's going back to shop on Monday to have the steering wheel noise fixed and to try to find the leak in the coolant system again. So disappointing when you buy a new vehicle for the first time and it has so many problems. I keep hoping that maybe this time they will figure out what is leaking.
Reviewed Feb. 5, 2015
I purchase my 2014 Jeep Cherokee in April 2014 and in August on the express way, my Jeep Shut off. Thank GOD I was able to make it to the soft shoulder. It shut off again in Nov. & Dec. on Christmas Day. My Jeep has been in the shop for 40 days altogether. The Dealership keep saying Transmission problems. Read up on New Car Lemon Law. Stay Prayed Up.
Reviewed Feb. 5, 2015
I bought a Jeep Cherokee Limited for $38k last year and here have been the problems with it: cruise control - no matter what you set the cruise to, if you go downhill, it will not brake or hold you back. I've had my parents in the car and they've seen it get up past 86 mph even when its set to 70 mph. The Jeep went back to the shop twice over this issue and I was told nothing could be replicating although right after taking it home, I was able to get it to do it with my parents in the car. This is really unsafe. Radio duplicating MP3 files and some times triplicating them. It would have the same song list on the SD card or flash drive many times. After turning on car, it would do this. They tried to software update it and fix it 3-4 times. It was fine until recently, I saw that it had started doing it again.
Radio would lock up on me then the whole dash would freeze up. Shutting down the car and turning it back on would not solve this issue. You would just have to wait it out until everything went black, then it would reboot and start working again. They tried software update to fix this issue. To me this is unsafe when the whole radio and dash shuts down on you while driving. Engine - I was changing oil on the Jeep and noticed oil leaking from the engine. It had about 17k miles on it so I took it in. They were able to find the leak and put some RV on the bolt to get it to stop. I just changed oil again on my car and noticed what appeared to be oil leaking in about the same place. The engine is going to need pulled to get this fixed correctly.
Broken fog light switch - after I bought the car from Urse, I noticed the fog lights were on and my high beams weren't working that well so I went to turn the fog lights off. I noticed the button was sideways a little bit but didn't think about till went to push the button and it shoved all the way up into the dash. I pulled off in someone's driveway and noticed the switch appeared to have been broken either being built or after being delivered to dealer. They had to order whole assembly to fix the issue.
Fuel door - this was happening last year at purchase and just recently went back to dealer to try to fix again. If it rains, water would go down behind fuel door into the door locking mechanism then if it would freeze. You couldn't get the door open again until you poured hot water down into the fuel door. They stated it was the solenoid that wasn't firing right. It's not that, it's the locking mechanism designed wrong. The solenoid worked fine but it sucks trying to hunt for hot water just to put gas in your car.
Shifting - this car has had two software updates to fix shifting issues as it would make loud popping noises when you would put it into gear from park or up-shift while going up the hill and lug down. It was fine for a while and now has taken to shifting up again on a hill and lugging around. Shifter - after picking up my car that night from getting fuel door fixed, I thought the shifter felt weird putting it into gear but didn't think anything of it. I drove home and parked it. I got up the next day to drive to work and when I went to put my car into gear, the shifter broke. I called Jeep and they told me to bring it in and they would fix it. I showed it to them and thought it was going to be fixed then they told me they would need to order the parts and it would be 3-4 days.
Heat - heat was messed up and blowing cold air for a while. It had something stuck in it and they had to work on it and get that fixed as well. Oh I tried to trade this off for another car so they pulled up the service history and said they would give me $4,000 less than what I owe on it which means the car is underwater.... So far, Jeep has tried to force me into arbitration. Our Attorney General told me not to go that route because arbitration is sided with Jeep most of the time and he put me in touch with a few attorneys who handle lemon laws. He said that's about the only way you are going to win something like this... I'm pretty sure I'm done with Jeep after this... Chevy is looking better and better....
Reviewed Feb. 2, 2015
I bought a 2015 Jeep Cherokee Limited on Jan. 27th, 2015. I got up the next morning and drove it less than a half of a mile (it seemed to be running fine although it seemed to be a little louder than it was previously) when the check engine light came on. My husband took it to the dealership that same day and the car is still there today, Feb. 2nd. The service department has tried two different things neither of which worked. My husband spoke with the service department manager who said he was then talking to Chrysler about the problem which makes we feel that they do not know what is wrong with it. So, I have driven my brand new car about 5 miles and had it for about 12 hours before the problem started. The dealership does not know when I will get the car back. I am VERY disappointed and angry.
Reviewed Jan. 23, 2015
On our 2014 Jeep Cherokee Latitude a "Rubbing" noise began coming from the steering system. We took it on 1/6/2014 to the dealer (Car Pros Renton WA) where we purchased it for diagnosis and repair. It was returned to us on 1/7/2014 with no repair made and we were told the parts were on order. As of 1/23/2014 the parts are not in and they have no idea when they might be delivered to their parts and service department. This is relatively new vehicle. We do not understand how a manufacturer and dealer of new car do not have repair parts readily available. It is unlikely we would recommend or purchase a Jeep or Chrysler product in the future.
Reviewed Jan. 23, 2015
9/20/14 purchased new 2015 Jeep Cherokee Latitude. Initial problem was transmission shifted all the time or hesitated to shift or did not shift at all. Back to dealership in Oct. Their fix was software update and to tell me the transmission was a "learned system" and may take to 5000 miles to get it. That update solved most of the at speed or acceleration problems.
The dangerous problem is slowing to stop the transmission at about 30 mph will act like someone puts it in neutral and speeds up, then finds a downshift gear and slams into it. Service manager stated it was an acceptable behavior of the transmission - that's crap. It's been to dealership 5 times - 4 tranny software updates and scheduled to go again on Monday. They need to recall this transmission or lemon law my vehicle. My POS only has 1600 miles. WOULD NOT RECOMMEND JEEP PRODUCT TO ANYONE!
Reviewed Jan. 10, 2015
After driving home from work I parked my 2014 Jeep Cherokee in my covered parking spot and did not go out again due to the extreme cold that Dallas TX was experiencing. The next day, when I went to my Jeep and start it, I noticed that there was a hole and all of the glass on either side of the back window shattered and had fallen out. The middle part of the window was shattered but held in place by privacy tinting. I have had the Jeep since the end of August and never abuse my vehicles. There are no children/teens in the area I live to cause damage to property.
I brought it to the Jeep dealership because this is a new car and should not have a window that was shattered. The police officer believes that it was the extreme cold that shattered the window, which makes me believe that it was defective glass to begin with. Chrysler said they had never seen anything like this before and would not cover it. Glass is not covered on my insurance policy, which has a $1000 deductible so the repair of $500.00 came out of my son's college fund. The repair window is not the same color as the tinting on the rest of the car and it will cost another $100 to replace the correct tint.
I am very disappointed in Chrysler's stance on this issue. If they can't take responsibility for something small, how can I trust them to honor the warranty that came with the car? Very disappointed.
Reviewed Dec. 28, 2014
Where to even start!! I got a brand new 2015 Jeep Cherokee from Bayside Jeep Cherokee in Queens NY. Less than two months after I got the car, the engine light came on and off one day and the next day I found myself stalled on the side of the highway waiting for a tow truck for over 3 hours! They towed my car to the closest dealership (since they wouldn't tow it over 14 miles to the dealership I got the car from). The dealership in Queens was no help obviously because all they care about is their commission with selling me the car. I have been getting the end around from Chrysler, and anyone at the dealership to help me with my lemon! All they want to do is "try and fix the car". They assigned me a case manager at Chrysler who has been nothing but nasty and no help whatsoever!! I mean what kind of BRAND NEW CAR has a transmission problem for over two weeks?! I've had cars for over 10 years that never once had a transmission problem! I would NEVER EVER get a Jeep or Chrysler product again and would never ever recommend it to anyone! Save your money and get a good car - NOT A LEMON!
Reviewed Nov. 25, 2014
Purchased a 2014 Cherokee Limited March 4 2014; after driving it for 3 days I attempted to turn it back to the agency as the trans would hesitate when it attempted to downshift. When it finally would downshift it would hold in gear and not upshift, and the engine would race to over 5000 and sometimes 6500 rams before shifting again. I was advised the new trans would learn my driving habit over the next 6 weeks and not to worry. I trusted Chrysler and waited to no avail. Then was advised a software fix was available, again I trusted Chrysler and was disappointed, BUT then was told a second update would fix the shifting and it didn't. Upon phoning Chrysler customer assistance I was advised a recall was in place for my particular vehicle. Two days later customer assistance advised me that was an error, there was not a recall.
Now I am awaiting a phone call from Chrysler wherein they are to advise me of what they plan on doing. The vehicle performs ok in 30-40 mph town driving, but I am afraid of freeway driving as the vehicle will not downshift or upshift timely and several times I have narrowly missed a collision as the trans will not provide the torque when needed. In good faith I have trusted Chrysler (their "offers") 4 times to fix the hesitation and slow shifting and Chrysler has stated that the vehicle is 'operating as designed' and I have suffered 15,000 miles in an unsafe vehicle. I just want a safe vehicle; the vehicle I 'thought' I was purchasing. Any suggestions?
Reviewed Nov. 15, 2014
On October 22, 2014, my 2014 Jeep Cherokee's analog speedometer quit working at approximately 2800 miles. I immediately notified the dealer and took it in for service on 10/27/14. On October 28, I was told that a new instrument cluster would be installed that week and the service department would get in touch with me on 10/31/14. When I didn't hear back, I contacted the service dept. on 11/1/14. They explained that the part was not in yet. I called back on 11/3/14 and was told that the instrument clusters that Chrysler had received were to be used in new Jeeps. Mine was not expected until 11/13/14. I contacted Chrysler Customer Service and filed a complaint. After 2 or 3 more calls, I was told that they were expediting my claim and the part would be available 11/7/14. A representative from Chrysler called me back that day and said the part was still not available and they went back to their original estimate of 11/13/14. On 11/13/14, I received another call that the part was now on back order. I was not given a time frame of when it would be available.
In the meantime, I am expected to continue making my lease payments on time. So far, I have lost about 19 days of use of my vehicle including my free trial of satellite radio and UConnect. Until 11/14/14, the loaner vehicles provided by my dealer were not even remotely comparable to my Jeep. This is not acceptable customer service! I want my Jeep back. The most recent customer service person I spoke with told me that my vehicle is not a priority because it is still driveable. Chrysler told the service dept that if I drive the vehicle, they would not send the part as the odometer has to match my mileage. This should be a high priority repair and Chrysler is not holding up their end of my lease. I will never buy another Chrysler vehicle!
Reviewed Oct. 16, 2014
2014 Jeep Cherokee Limited almost got my daughter and I killed on the freeway. My jeep is 3 mos old with 3500 miles on it and while driving on an overpass at 65mph the RPMs dropped to 0 and service transmission light came on and jeep stop responding. Jeep now says they want to put a new transmission in my new Jeep. Since day 1 the jeep has also been accelerating on its own, getting average 18mpg, shifting roughly just to name a few of the other problems. NEVER in 50 yrs of owning or driving cars have we ever experienced anything like this. Jeep needs to get these messed up vehicles off the road before someone dies because of their messed up product.
Reviewed Oct. 15, 2014
I purchased my 2014 Jeep Cherokee Sport in February 2014. Week 1 Jeep back the engine light came on. Then the computer dash went out. You could hear it but no way to change anything. 2014 vehicle, already problems. Return to the dealer and said needed to update the computer. Month later returned, shifts very hard. I see it as a hard jerk and the dealership Beaufort Chrysler Dodge, Beaufort South Carolina. I took it back again, again, and again with the same problem. Again they said it was a computer problem but I'm still having this problem. The car has a bad hard shifting problem. I see these problems happen to a lot of people. Recall, it SUCKS. I have called the Jeep dealer to try and get this fix. The dealership Beaufort Chrysler Dodge said that this wasn't their problem and I had 2 take it up with the Jeep dealer. Called the Jeep dealer, expressed my horrible experience. Vehicle still shifts hard, slow to get and go, hearing noise as turn the wheel. NEVER, NEVER, NEVER AGAIN will I purchase a Jeep again.
Reviewed Sept. 29, 2014
Bought a brand new 2014 jeep Cherokee sport a few months ago. Transmission shifts hard and increases in speed on its own when going downhill when you barely place your foot over the brake. One tap or two on the brake pedal and off you go. Seems to have a mind of its own. It's not a down shifting issue as much as it literally takes off on its own. Leaving you to really press hard and several times on the brakes to get it to slow back down. Setting in park, it just gives itself gas like you placed your foot on the gas pedal. Shifting thru the gears sounds like a hammer hitting...complete junk. Have only owned this vehicle for a few months and it's already been back to the dealership three times for this issue...only to be told it checks out ok and all updates are current. Jeep has serious issues with this SUV. Needs to be recalled. Several people have the same issues with this 9 speed transmission. Someone is going to get hurt one day because of these issues.
Reviewed July 29, 2014
Bought a 2014 Jeep Cherokee Sport in December 2013. Couldn't pick up the car the first day because it "sat too long and needed to clean out the pipes." Took it the second day and am regretting every moment. Don't listen to the dealer when they say "Nothing to worry about, that's why it has a warranty." Well, the warranty has left me without a vehicle to drive for months and frustration that I have never experienced before:
Updates to transmission weren't done right. Updates don't hold, Exhaust rattles - no fix available. Parking light out - light is not out but there is no fix. Shifts harshly and makes me sick to my stomach to drive and I have never been car sick or sea sick a day in my life. Brakes grab and fade at will. Don't have drinks in the car - it will spill. When trying to accelerate quickly because of oncoming traffic, the car almost stalls. (One very scary time it did stall and the dealership told me it was a safety feature, it shut off the gas so that less gas would be in the gas lines in case of an impact) - I consider this to be criminal behavior and have never set foot in that dealership again. BTW - don't ever go to Jack Key in Las Cruces, NM.
I stopped driving the car after too many close calls with getting into an accident. The transmission hasn't "learned" a thing and I can't drive it the way it is. After the 10th time of taking it in for the transmission, I'm done. Just waiting to hear back on their evaluation so we can get our money back. We drive 15,000 miles per year average. After 8 months, 3,000 is all we could manage with this one. Chrysler gave us a rental twice, dropped the ball after promising a rental 3 other times. Even after explaining the dangerous conditions driving the car puts us in, they offered an extended warranty rather than money back or a replacement vehicle and said we just needed to drive the car more so that it can learn. BS. Love many other attributes with the car but wouldn't want a replacement , especially after seeing what else is going wrong to others.
Not sure how this will all end but I wish the best for everyone who has had to deal with Chrysler. It's been a slow process and I hope they call today and say what I want them to or I will need to get a Lawyer. I will try and leave an update after I hear back from them.
Reviewed July 26, 2014
I have bought many cars and I can truly say that this dealership has cornered the market on HORRIBLE CUSTOMER SERVICE. My story: Went to look at a Jeep Cherokee and really liked a White Cherokee Limited. My salesman's name was Jeff **. Nice guy but really didn't know much about the product or pay attention to my requests. We agreed on a car and I asked what the rebate was. I was told $1000.00. He had asked me what I wanted to put down and I said nothing but would do a $1000 if he gave me 30 days. He said no problem.
Went into finance and learned that the rebate was $500.00, he never told them about the 30 days to hold down and on top of this, he had charged my full invoice for the car. Something that should have been negotiated. SNEAKY. Anyway they ended up taking $500 off the top and gave me till end of month, 6 days, for $1000. To top it off, they are one of the only dealerships I know of that will only give you $30 in gas when you buy a new truck. That's right, thanks for my half of tank of gas. Called spoke to a manager who said 'OH WELL. We got our money, you got the car. Live with it.' STAY AWAY FROM MASSEY YARDLEY. THERE ARE PLENTY OF DEALERSHIPS THAT CARE ABOUT CUSTOMER SERVICE. NOT THEM.
Reviewed June 27, 2014
This has been the WORST, MOST HORRIFIC experience I've ever had to go through!!! I bought a new 2014 Jeep Cherokee on March 25th to have it in service twice already because the engine is grinding and screeching every time we accelerate, the transmission knocks when we change gears, and there is a clicking coming from behind the dashboard every time we shift. I take the car in to be looked at to be told there is nothing wrong with the car (are you kidding me!?). To have the same problems with the engine and take it back again on May 17th, have a tech acknowledge there is a problem with the engine, have the car in the service area for over a month waiting for this invisible factory representative that supposedly came by on Monday, June 23rd, test drove the car, and said, "Yes, this is normal. This is a new engine and it’s supposed to do that." (Again, ARE YOU KIDDING ME!!!??)
I specifically asked to be informed when the factory rep was there so I could address MY concerns (after all it just happens to be MY car!) with him/her... No one informed me; I'm told via a Chrysler rep, after the fact, whose only vague answer is to say, "Your car is running at factory specifications." Jeep Sansone Service NEVER updates me or calls me back and I'm always the one reaching out for updates. I've asked for copies/records of the service details each time I was there so that I could confirm that my concerns were properly documented, to be told they could not provide me those documents till my car was fixed... I HAVE YET TO RECEIVE ANYTHING!!!
I was told that since I may not have had many cars, which would limit my experience with how engines and transmissions normally sound/work, I wouldn't be able to tell if a car is working normally (how VERY male chauvinistic of your service department!!!). So, in response I asked to compare my car to a brand new car on your lot. Told that I could but once I got to the dealership, I wasn't able to drive anything or compare anything. "No need since we know there is a problem with your engine... The good news is that you're not lying. The bad news is there is something wrong with your engine."
So, if one of your techs acknowledges there is a problem, how the hell does this supposed factory rep just come in, test drive the car, and dub it “working at factory specifications”!!!??? That leads me to believe either your products are made at sub-standard quality, or this is just Chrysler not taking responsibility for a defective car. Not only won't they fix the engine but after talking to the case manager assigned to me by Chrysler (Jenny, who says she is my advocate), she tells me that there is nothing she can do, they won't fix the car and that I need to go pick it up.
I asked if I could speak to the factory rep so that I could voice my concerns and he or she could explain to me why this is "normal". I was told no, it's against our policy. I asked if I could have another factory rep look at the car... I was told no. I asked if I could get the factory reps diagnosis in writing... I was told no. I asked if I could get documents or records from Chrysler of what tests the factory rep performed... I was told no, it's against our policy to provide anything in writing. I asked if I could get a copy of those policies... I was told no, it is against our policy to share our policies. I asked if I could compare my engine to another car to see if it normal... I was told that is up to the dealership.
I asked her to send me an email so that I could list my requests and she could list her responses in writing and she told me that would send me an email but that she would not put anything in writing. I asked for the contact information for her litigation department to provide me lawyer... She told me no, that it was against policy to give me that. Jeep took my money, give me a defective car and all I get are Nos... I HATE JEEP CHRYSLER!!!!!!
Reviewed June 19, 2014
I hit a deer and it put a small puncture in the air conditioner. The dealership here cannot find the refrigerant in a small quantity, the large size they found cost $700! Meanwhile they say they will look again tomorrow. I'm shocked at the increase in cost just to meet the new EPA standards. I was very impressed with my Cherokee up till now. I don't know what else to do.
Reviewed June 18, 2014
I have a 2014 Jeep Cherokee that has been shifting funny since I got the car in April. I called and they told me it had to "learn" and would smooth out. Not so. I was driving my normal 20 miles to work when all of a sudden the dashboard alerted "service transmission". Called the service department who said bring it in, don't go fast and if you break down call a tow truck. They said it needed a software update. Got to the service department in 1st gear (would not shift out so I drove very slow). Got to the dealer and after 5 hours waiting they told me I needed a new tranny. Now it's running ok but smoking... Ughh. Not sure if it's oil burning off or another issue. They need to pay the days I have to take off work to get this straightened out!!!!
Reviewed June 5, 2014
My new 2014 Jeep Cherokee has a wobble in the front end at acceleration from a stop. Been to Dealership (3) times and leave it with them. They just say they can not duplicate the wobble/shaking as it happens intermittently. Have a case file opened with Jeep, but they just keep telling me to keep them informed, never offering a fix?? Others obviously have the same issue and Jeep seems unwilling to fix it. This should be taken care of.
Reviewed June 3, 2014
New 2014 Jeep Cherokee Limited - Bought the Limited fully loaded Cherokee in December. Loved the car at first then started to notice things. The headlight condensation was first. Then the driver door handle lock release only worked half the time. The worst though was the vibration through the vehicle on acceleration especially around corners. Felt it through the Jeep and right into the steering wheel. As a retired mechanic, this did not sit well with me. The 9-speed trans also shifted poorly and would jerk the car sometimes. Took it back to the dealer who kept it all day and told me they couldn't feel any vibration. Right! They also said they couldn't duplicate the unlock failure so I said I would keep an eye on it.
Took car back and drove it for awhile but vibration only got worse. Took it to yet another Jeep service center to get them to try fix it. They claimed they could barely feel it or only sometimes. Reset the trans programming and door codes and sent me away again! Drove it two more weeks. Nothing changed and I didn't want to put any more miles on it and lose even more value so I went to Mazda who took it in on trade. Got into a beautiful CX5 GT AWD and couldn't be happier! Gave me great trade in and lower interest rate. Like night and day. Will never buy a Jeep again or any Chrysler/Fiat product. Total time of ownership 5 months.
Reviewed May 16, 2014
Buying my 2014 Jeep Cherokee less than a month ago was the WORST mistake I have made in my life. I purchased this piece of junk on 4/17/14 and on 5/14/14 my husband took it to the dealership because it is really loud and shakes really bad when I go to pull off. Well the mechanic told us we have an exhaust leak and it is my transmission... switching from 1st gear to 2nd gear and that's completely normal. There's nothing they can do about the exhaust leak. Chrysler has an open case about it, but they have no solution so there is nothing they can do. So basically I'm out of luck. My small babies have to ride in the car smelling the fumes and because it's not considered life threatening in their eyes, I just have to wait until Chrysler comes up with a solution. I have called Corporate 4 times in 2 days and all they're offering is 4 free oil changes. I called again today and they said they're escalating it to higher management. I've called every news media I could, I called an attorney, and I'm in the process of seeing about the lemon law in my state. I've mailed the letter like the websites says. I mailed a copy to the consumer protection division and I will continue to call corporate and the news media to display this horrible company.
Reviewed April 3, 2014
I bought my Jeep a year ago. It is a 2000 Grand Jeep Cherokee Laredo. It keeps stalling on me while I am driving. It also wants to kill on me. I already had the engine replaced and the computer replaced. It just started doing the same thing over again. I took to several shops. Nobody can find out what is wrong with it. I am at a loss with it. Can't keep doing this.
Reviewed March 24, 2014
On July, I bought a brand new, out of the box, 2014 Grand Jeep Cherokee. A month later, while driving the steering wheel locked itself on me and the screen began telling me that the tire pressure was low. I took it back t the dealer so they could check and see what it was. All they told me was that they fixed the tire pressure and checked the steering wheel and it was fine. However this kept happening over and over again and every time I'd take the jeep back to the dealer they would practically call me crazy. Then a few months later, on Oct. 8th, while turning left at a light, the steering wheel locked itself and I crashed into a light post. Since the accident, I can barely walk. I have two herniated disks, one on my neck and the other in my lower back. And I can't pretty much do anything because I'm always in pain. Who would have thought that buying a new car would have caused me practically my life. So for whoever that was thinking to buy this car, please look for a different car because the 2014 Jeep Grand Cherokee is just a time bomb. That can explode and kill you at any moment. If anyone has had a terrible experience similar to mine with this vehicle, please contact me. Thank you.
Reviewed March 23, 2014
2014 Jeep Cherokee 4x4 engine light & subsequent failure(s) - Unfortunately, my daughter bought a 2014 Jeep Cherokee. This decision was based on many pleased family members, friends & neighbors' level of confidence in their cars. Not the case with hers.
Reviewed March 4, 2014
Wife just purchased a 2014 Jeep Cherokee Limited several weeks ago just had to have service for the transmission to relearn the memory so the trans will shift properly. Wife just picked up car and still not positive car is right. Also there is a loud click in the brake pedal when brake is released that has to be looked at and the steering wheel when turning left or right has a loud friction noise in it. Owned cars for 40 years and never had any of these problems. Wife is just not happy since she drives around 30,000 miles a year and spends a lot of time in vehicle. Anyone have any similar problems?
Reviewed Jan. 28, 2014
Over the course of a few months, I noticed that my 2006 Grand Jeep Cherokee Overland would hesitate and then rev up... surging out of a parking space and at times doing the same while putting it in to drive forward. A few months ago, my son was driving the car and while applying the brakes in traffic, the vehicle would not stop and fortunately only slightly struck the car ahead. I explained this to my husband who booed booed it. We had driven the car without any problem for months. On 1/24/2014 while we were in the city of Sanford, he became a believer. As we slowed for a traffic light and he applied the brakes, the car suddenly revved up at a high rate of speed and rammed into a Ford F250 ahead of us.
At first I thought someone had hit and pushed us into that truck. My husband stated that he had pressed both feet on the brake pedal. After the accident, the two and one half ton truck had a crumpled bed with fenders bending out. The rear bumper was pushed under the truck. The driver noticed our approach and said, "I saw you slowing down and then, Wham, you ran into me." Of course, we sustained damage as well to our Overland. Fortunately, we didn't run into a Mini Cooper. People could have lost their lives. Strange thing is that our air bags did not deploy. Our back seat unlatched and fell forward, the crash was so severe.
Just last week, we spent $2200 in repairs for a power steering pump, steering rack and a heat pump. I believe they topped off the fluids. Chrysler said they were sending an investigator. I hope they do and we get results. I have owned Jeeps for years and before that a Rambler. I have always been loyal to the company because I wanted to buy an American product. Right now, I feel deeply let down and glad I am alive. My daughters own seemingly dependable Subaru.
Reviewed Dec. 20, 2013
2010 Jeep Compass Sports purchased April 2010, about 90K km on it, some scratch, no major accidents. Yesterday, I went for oil change. Was told that "water pump" leaked. I had it replaced today, but was told again and the "rubber cushions" for the engine was "too old" and need to be replaced. I can't believe it. It's only 3 ½ years old (or new). How can a major part become so aged? I had a Gr Cherokee in NY 1992. The day I bought it, it was drizzling. Before I turned on the wiper, it started working by itself and would not stop. I bought a Cherokee Classic in Beijing 1996. 2 years later it left me stranded in the middle of a desert. The reason: 1 of the 16 tiny springs for fuel injection nozzles broke. The part cost Y15, but labor was 4000 + 1000 for towing.
Reviewed Oct. 14, 2013
I am so grateful I didn't buy my 2014 Jeep Cherokee. It makes me want to cry every time I make a $500 lease payment, because I leased garbage and that's the bottom line. At least for me, I get to return this vehicle if I'm still alive after owning it. The SUV is a death trap and I am waiting to be killed on the road. It does not accelerate properly at all. You literally have to floor the gas to get whatever computer program to spark and function. Then the rpms go crazy sounding like the transmission is going to blow up and then the car jerks forward with you slamming into the seat belt. It's awesome to get to experience whiplash on a daily basis. What I'm also experiencing is that when the SUV is trying to shift gears, it's like the computer doesn't know what gear to put the vehicle in so it jerks and hesitates. It is beyond scary to pull out of places because you don't know how the SUV is gonna react. I was almost hit by a city bus because my car was not moving after I pulled out on the road.
I have noticed that if I turn off the eco button, the car slightly shifts better, but still doesn't drive right. After you turn off the car, the eco button turns automatically back on when you restart the SUV. If you don't remember to turn it off when restarting the SUV, typically a near death experience will happen. For example you will try to merge on the freeway to only be able to go 50 mph when the rest of the freeway is going 70 mph. The RPMs will be going nuts and the engine will sound like it's gonna blow up. Eventually the computer will catch itself and you can go with the flow of traffic. Acceleration must have been an upgraded feature that I didn't check on my paperwork.
I also don't find turning off the eco button for the SUV to somewhat function as an option. This eco button was one of the reasons why I leased this SUV. I was downsizing from a large SUV that was not getting the best in-town gas mileage. Guess what? I'm getting the same terrible gas mileage as I did in my large SUV, because my Jeep is not capable of keeping the vehicle in eco mode. So I got rid of a perfectly good SUV to now drive a JEEP that doesn't accelerate, puts my family in constant danger and isn't saving me a dime for gas.
When it's raining outside you should drive slow like if you were in a Focus or Prius because this SUV hydroplanes all over the road because of the acceleration issues. Also, if the cruise control works, if you try to pass someone using the controls on the steering wheel, the car sounds like it's gonna blow up. The RPMs go nuts and when you pass the people, it sounds like you want to drag race them from the noise coming from the engine. It's so embarrassing it's not even funny. If you need to fast accelerate, this SUV is incapable of performing this action.
Braking System - My Jeep has been rolling backwards at stop signs. If there is any sort of hill, I have to drive my automatic like a stick, keeping one foot slightly on the brake and accelerating with the other. If you don't, you will roll backwards either down the hill or hit the car behind you. Sometimes when you put the car in park, it will lurch forward like an inch. Not on a hill, just in a flat parking lot.
If you turn off the air/heat and just want to open windows, that is not an option. There is some heater that remains on and you will sweat to death. The buttons on the touch panel for the heating on the seat and steering wheel will sometimes work. It all depends on their mood. The radio has a mind of its own and it will tell you what volume it wants to play at, not what you selected. You are only capable of getting oil changes at the dealership. I took my truck to an oil change place to have them tell me Chrysler doesn't have after market oil filters for this car. So anytime you need an oil change, go ahead and block out 2-3 hours of your day hanging out in the service department lobby.
When I took my Jeep in for the first time, for the numerous items listed above, they discovered that my Jeep had all sorts of recalls. All sorts of recalls that they did not bother to notify me about (still scratching head). You know my Jeep has these acceleration/computer issues and you can't send me a postcard to bring it in? It takes me screaming at a service department guy about the quality of your vehicle for anyone to remotely care. Which I will add they all looked at me like I was crazy when I was explaining what the car was doing.
My Jeep was fixed for about a week. They have no idea what is going on with these computer codes and uploads for these numerous computer issues. My guess is they are just resetting the computer and crossing their fingers it works. Maybe if they close their eyes and visualize like "The Secret" that will fix the problem too. So now I'm back to driving a death trap again. Jeep is going back in the shop tomorrow. Except now I've got a new issue to add on the list. My steering wheel is vibrating like there is something wrong with the suspension or tires. How is this possible? The car stays parked in my driveway most of the time because I work from home. I live in the city. There is nothing besides paved roads.
As far as I'm concerned there is only one fix for these models experiencing these acceleration/computer problems - REPLACEMENT OF THE VEHICLE - YOU DON'T KNOW HOW TO FIX IT!!!! Get these death traps off the road and care about your consumers!!! This Jeep is by far the worst vehicle that I have ever owned.
Reviewed Sept. 17, 2013
I bought my Compass new off the lot, and while it didn't live up to standard of my 2 former Cherokees, it was fine. After driving it for 4 years I have started having trouble with the CVT. there is a terrible whining noise and the warning light comes on that the transmission fluid is overheating. I stop the Jeep, let it cool down and it is fine until the next time. We took it to the dealer and they couldn't find anything wrong, so they recommended changing the fluid. We had that done 2 days ago, paid 320.00 for it, and thought it was OK.
Today, on my way home from work (35 miles of highway driving) every warning light on the dash began flashing and an alarm was sounding. I pulled over and shut it down. After about 20 minutes, I started it up again. No lights will come on except the radio and clock. It won't move out of park. The power windows work, but the power locks won't. I am having towed 40 miles to the dealer. Don't know if this is electrical/computer issues or transmission. I am beginning to HATE this vehicle. It doesn't deserve the Jeep name. Anyone else having this issue.
Reviewed June 18, 2013
My 1990 Cherokee Laredo has 255K miles on it. Everything works. It uses very little oil, runs great. 242 inline six is best Jeep engine ever! Factory tow package so there is a lot of metal back there and not on recall list. Cars back then were simpler and more reliable. Let's see your car/SUV go 255K/24 years and still work well. Engine has a lot of miles left on it. Then I will make it a 4.7 stroker motor.
Reviewed June 6, 2012
This is our third Jeep and our second Cherokee. The last two Cherokees have had the same transmission issues requiring either all new transmissions or a rebuilding of the trans, on a 2006 Cherokee, not a very old car. On top of that, it also has some unexplainable electrical issues that I am sure will cost more than the car's worth. I know all cars have some issues, but this seems to be the exact same situation in both cars. I guess it's our bad for buying another crappy made Jeep. Good luck American-built cars, I am buying another Honda.
Reviewed May 6, 2012
I brought my 2007 Jeep Commander with a 4.7 V8 into Cherokee Chrysler for a tune-up and was told that I had a warped head that needed to be replaced. I was told that Chrysler would not stand behind their 5 year/100,000 warranty because I was 5k outside of the warranty mileage, but that if I was the original owner, Chrysler would have. What difference does it make if I am the first owner? I then waited for 3 weeks being constantly told that parts were on order and the dealership could not tell me when the parts would be in or when the car would be ready. I was so mad by that time that I had the car towed to a local mechanic who had the issue repaired in a week. He told me that Chrysler knows there is an inherent design flaw in that motor's head and gaskets and has since been redesigned in the latest vehicles because of this.
This is inexcusable treatment by a an elite southeastern region dealership! One of two things is wrong here. Either Chrysler needs to support the cars they sell and have parts available for service or the dealership needs to work harder to find them. To add insult to injury, because of the way that my vehicle was stored, the battery ran down and had to be replaced. So to add to the $3K bill, l had to pay a 5% ** tax because the dealership was careless.
Reviewed March 29, 2012
I bought a Jeep Cherokee from a Zimbabwean friend who left for Australia. The Jeep was well looked after and in very good shape, it had about 90,000km. Since I bought it, this vehicle started giving me lots of trouble and it cost me a fortune to have it fixed. Now the car has 225,000km and the series of troubles just continue. If it's not a problem with the steering, then it's the air conditioner or the fuel injection or whatever you can imagine. I could make a very long list of all the problems that happened since I bought it.
For some administrative reason, I can not sell the vehicle and I don't want to keep it in the garage as "decoration", so I continue driving it and it continues to cause costs and aggravation. One thing is for sure, I would never ever buy a Chrysler Jeep again. Whoever is interested in the kind of problems I had is welcome to send me an email and respond with details.
Reviewed Feb. 23, 2012
My seven-year old Jeep Cherokee (only had it for two) suddenly vomited loads of oil all over my drive without warning when I started it up last week. It went into garage and they said it was a leak from the front crankshaft seal. They replaced seal and then saw it needed new timing belt. Then they were about to deliver it back to me and contacted to say that the seal had blown again (oil everywhere once again).
It has apparently got end play in the crankshaft thrust bearing causing the problem. My jeep is still now 'in hospital' and I do not know what to do. Jeep locally says it's better to have a new engine at a cost without labor. That is more than I bought the car for two years ago (with three months warranty from dealer). My garage is going to try and see if they can fix the problem, take engine out, etc, etc. God knows what the bill is already and God knows what the bill will finally be. That is if indeed they can fix it. Imagine me having a big fat bill for a car that is a write off.
What I need to know is surely this kind of thing shouldn't happen to a jeep of seven years, so not too old and only 59,000 miles on the clock. And I have looked after her and, only one owner before, etc. Surely, this is a fault in the manufacturing and fitting of engine parts. Is there anything that jeep should be doing or can do to help?
Reviewed Jan. 24, 2012
I bought my 1997 jeep grande Cherokee Laredo from a private seller. It seemed to run just fine. Then it started overheating. So I changed out the water pump, radiator, and fan belt for other reasons. It started stalling at stop signs and red lights. So then I had to replace the PCM (powertrain control module). I thought it would help. But now, I can be just going down the highway and it stalls out. You have to wait a few minutes before it will start up. But when you try to start it up, it sounds like it doesn't have any oil in it; but it does. I am so puzzled about my jeep. I had a '95 jeep, and it didn't give me any kind of problems.
Reviewed Jan. 5, 2012
This is the 2nd time I have had a short in the door of my 04 jeep Cherokee Larado. Lights won't shut off, messages that aren't true window won't work half the time. Jeep should have a recall as I have read many complaints for the same thing. Pay to have my jeep fixed. Sue jeep and then they might fix it.
Reviewed Sept. 20, 2011
I took my 1998 Jeep Cherokee to Jeep in White Plains, New York. My jeep was stalling sometimes on the highway going 50 miles per hour most of the time at a light, a stop sign or in slow traffic. Sometimes the car would work with no problems for couple days. After a while, the problem happened more and more. Sometimes the car would not start for five minutes after stalling; the car would always start again after a few minutes at most. Many times, my wife or I would stall in very unsafe conditions; luckily no serious problems have happened as a result yet.
I took the car to Jeep who charged me approximately $250 to tell me that I need $5000 worth of repair. The jeep is worth about $1800 as a trade in (149k miles). I took the car to a local mechanic, who said he could replace the computer. After that $1000 spent, I then was told I needed a new ignition coil, crankshaft, PCM and a new exhaust because not only did the jeep continue to stall, but now it would backfire insanely loud, which blew my muffler apart twice. It still continues to intermittently stalls, sputters, and backfires. I looked online and found thousands of jeep owners describing the same problem with 1998 Jeep Grand Cherokee with either Jeep or a local mechanic doing all the repairs I described, and like me none of which solved the problem.
I dug a little further on the web; I found instructions to fix this, which seemed too good to be true. It said to use either smaller screws or add three washers to each screw on the PCM (power control module). It is because they claim the screws are too long and they short out on the circuit board. The instructions also described cleaning the connectors to the PCM with a silicone compound and component cleaner, and then apply six twenty-four inches plastic tie stripes around the connection. I applied this fix; as soon as I did it, it was like night and day. The jeep no longer has the problems it had. No more stalling, sputtering, backfiring and running rough. The jeep feels like new. Many other users on the Internet either gave up or had success with the same fix which costs less than $20.
Jeep should be ashamed, and should take care of this problem. If Jeep cares about this customer or any customer, they should immediately take responsibly, and provide a serious manufacturer authorized fix; especially in these times when many people seemed to have less trust in American cars-- shame on you Jeep. I will tell everyone I know about this.
Reviewed Sept. 19, 2011
I have a 2006 Jeep Liberty. While under the original warranty, I have had the front door windows replaced twice. Out of warranty, I have replaced the front window a second time and the rear windows a total of three times. The last repair of the rear window was done with the improved part (which also required that I purchase a new window).
Last week, both rear windows failed again (yes, one of the failed windows was the one with the improved part installed). This will now be the seventh and eighth time that I have had to repair the windows on this car. The last repair was a no cost repair as I was able to get Jeep to reimburse me for the cost of the new parts, but they would not reimburse me for the previous three repairs.
There are tens of thousands of people with this exact problem. Why doesn't Jeep issue a recall? This makes me never want to buy another Jeep product. I thought about buying a Cherokee but changed my mind and bought a Ford Escape. Not a single problem with it!
Reviewed Aug. 31, 2011
Our 2004 Grand Jeep Cherokee has accelerated twice within the last two months when we have entered the Target parking to park. My husband was driving at the time and I was a passenger. He placed the car in neutral and it continued to accelerate at a faster rate, so he shut the car off.
I was planning on giving my daughter this car in March, when she turns 16. I am now scared to do this for fear of her safety.
Reviewed Aug. 5, 2011
My Jeep Cherokee keeps stalling out and won't start. Sometimes it stalls when driving and sometimes it stops at lights. I don't know if this is the right place to complain.
Reviewed July 12, 2011
i purchased a new 2006 jeep cherokee laredo. now with 32,000 miles the rear brakes need repair; however when braking the vibrations start.mechanic said i need the rotors(brake drums) resurfaced. all 4 must be resurfaced because the drums are warped,ie defected. crysler refuses to help with defected brakes because we are out of warrenty. well my son has a newer jeep commander with hi milage ,out of warrenty,but crysler knows of drum problem and fixed it(no charge) . hey, crysler & govt officials why has a recall never been issued. buyers of crysler products beware
Reviewed Dec. 23, 2010
I have a 2000 Jeep Cherokee Sport that has a stalling problem. I have replaced the crank sensors and the idle control and still have the problem. Has there been any recalls on this issue for the 2000 year vehicle.
Reviewed Aug. 18, 2010
I bought my 2003 Jeep Cherokee from a used car dealer. Hours after pulling off the lot, the driver side tail light was blown. A little mad, I replaced the bulb and went on with my life. Four years later, I have replaced the bulb socket four times. It is blown again. I have been watching other Jeeps and now see this is a major flaw in the vehicle because hundreds of Jeeps have the same light blown. They need to have this recalled and fixed before someone gets pulled over on an occasion they would rather not be in. I have been pulled over in the middle of the night after coming home from work which is at local bars. I have been harassed, given DUI tests and had my vehicle searched for an hour simply for having a light on at the wrong time.
Reviewed Aug. 5, 2010
I have a 1999 Jeep Cherokee Sport. I have had it since it had 33 miles on it. Currently it has well over 136,000 miles. It has traveled up and down the East Coast, as well traveling to and from Colorado. I love my Jeep and I have always wanted to do the servicing myself. However, I never had the time to do so. It all started when I began to take off from a slopped driveway. The engine would sputter a slight stall but then regain. This went on for months without knowing what to do. I have taken it to several shops, friends and other co-workers trying to figure it all out. Lo and behold, I finally figured out what the problem was.
The problem was only found after flushing the radiator, changing the oil, changing the spark plugs, and spark plug wires, checking each and every fuse in the vehicle. I even purchased a Hayes to help me out, no offense Hayes but that wasn't an easy read. I am a novice. The stalling had gotten so bad that on a busy highway, the Jeep just stopped running. The motion continued, but the Jeep stalled itself out. I even tried seeing if it had water in the gas tank. I added fuel additives which seemed to help, but not really.
What I had found out that it was the "crank-shaft position sensor" I may have the terms off/wrong, but it is a sensor that changed my Jeep's attitude. However, just be sure that when you purchase the $85.00 sensor from Auto Zone, make sure that there is enough wire to make it and still clasp into location on top of the block. It took me 7 hours to figure out that I needed a 12" extension on the rachet and a universal jointed socket to finally get the two (2) tiny bolts out of the bell housing. After that, it was a quick click and tighten the bolts. All's well with the world once again. I don't really have anyone to complain about, I just wanted to share my experience with everyone out there.
Reviewed June 10, 2010
I purchased a 2004 Jeep Liberty. It doesn't even have 90,000 miles yet, and I am already needing a whole new transmission. What is this? Shouldn't Jeep make their vehicles last a bit longer, before such a huge repair? I am a stay at home mom and I don't drive anywhere, but to the store and back (no long travels), and I have to deal with this already. I was thinking of trading my Liberty in for the new Cherokee, but after this, I don't think I'll ever want to own another Jeep. This is just ridiculous!
Reviewed June 5, 2010
2002 Jeep Cherokee ac/heater blower shuts on and off. Wiring stays hot. Afraid to run heater and ac electric system may start a fire. is there a recall on this? Who do I call?
Reviewed May 19, 2010
Well, after purchasing a $16 thousand plus vehicle, it has been one dilemma or another. First, the headlight started flickering, and the inside dashboard just as well then turn off automatically. I took it the shop to get it fixed. Then I had a neighboring dealership next door fix it. What is that about? Then my husband bought tires for the vehicle, so when it had to align, a certain bolt had broken because it was rusty and old.
Now, my vehicle is having a break problem or a tire pressure problem. i think one thing lead to another. My husband bought a scanner, so it said right tire sensor pressure problem that is actually affecting the front break to lock. i searched the whole ABS sensor issues for my 2006 grand jeep Cherokee. I come to find out that I'm not the only one with this issue and that this is manufacturer issue. Light going off automatically can cause an accident, and personally there is an electrical defect with ABS sensor that can cost consumer a lot of money for something that a manufacturer seem to ignore and car dealership just as well.
Reviewed Aug. 9, 2009
I have a 2000 Jeep Cherokee that keeps stalling and I have changed the crank shaft sensor, camshaft sensor and the coil pack, but I’m still having the problem with it stalling and running rough. I also have three kids that ride in this car everyday. If I or my children get hurt in this car because nobody seems to be able to figure this out, is the Jeep people going to be responsible for us or would they rather figure the problem out and let people know how to fix it? This could cause an accident and cause people to get hurt.
Reviewed May 9, 2009
In February, my 2006 Jeep G Cherokee Laredo began to act as though it was going to stall. I took it into the shop to be fixed. In April, it began to stall when I was breaking or slowing down to make a turn. It would stall before cranking up. I took it in then also, I was told that it was possibly the transmission and that I was going to have to pay to get it fixed. I have since then found out that this has not only been happening to me, but to other people, and it is a recall - but not for the 2006 Jeep. I was headed home today, May 9, 2006, and on the Highway FL Turnpike. All of a sudden, my Jeep stalled and would not crank. I almost got hit by a truck.
Reviewed April 18, 2009
I own a 2000 Jeep Cherokee Laredo. Recently, I have experienced the vehicle stalling in gear and suddenly accelerating. I don't know what to do since I see that others are having similar problems with their Jeeps. This is very dangerous and I don't see any recalls on this issue for this vehicle.
Reviewed Feb. 25, 2009
My new Jeep Cherokee 2008 has a thermometer in the dash - pretty standard. Why would Jeep put it in to take 15 minutes before it starts reading? How nuts.
Reviewed Feb. 17, 2009
I purchased a 2006 Jeep Cherokee in Amador county in 2006. Every time it rains and I open my car doors and my upholstery get wet it stains. My car look awful. I had it scotch guarded after I bought it when it happened. I have taken it to my local dealership sever times to have the stain taken out. Now it is really bad and they are out of business. Is there any kind of jeep recall for this? I have heard of other people having the same problem. We should have been warned if this is a defect of Jeeps upholstery.
Reviewed Feb. 11, 2009
Purchased a used 1998 Cherokee Laredo. Stalled on freeway and won't start in mornings. Put in new fuel pump and new battery. Had to have towed to shop. All the forums say everyone is having the same problems? Money down the toilet!!!
Reviewed Jan. 20, 2009
I am with the rest of our Jeep owners club. My driver’s side window fell down, here in North Carolina, in January, 20 degrees. I suppose this is a common problem with the Jeep Cherokee (2003). I suppose I will get ready to lay down $400.00 to have it repaired since there are no recalls on this. I can understand why our American auto dealers are losing business. I may suggest to our auto companies - think about your customers FIRST...
Reviewed Dec. 19, 2008
I have owned a 2001 Jeep Cherokee Sport for the past 7 years and have been having problems for the last 1 1/2 years. When I drive my vehicle and have to make more than a couple of stops, it dies without warning. I have to wait an average of 20-30 minutes before the vehicle will restart. I have been lucky enough to have this happen in places where I am able to be out of the way of traffic but I fear that I will not always be so lucky and cause an accident or be hit by another vehicle. All of my gauges continue to read normal during this. Are there any similar problems like this with other Jeep owners?
Reviewed Nov. 4, 2008
To sum things up I had a similar issue with an 89' Cherokee Laredo as Jamie of Nipomo CA (10/28/08). The experience was really asking questions of dealers and mechanics and getting their ideas as to what the possible causes were of rough idles and stalling. None of them came up with the most common cause for either case scenarios at all... So with a lil work on my behalf found that the temp sensor is often a cause of such issues, a twelve dollar part that they never told me about. They said everything from the iacv, map sensor, ignition system and such...
Reviewed Nov. 3, 2008
We just bought a 1997 Jeep Cherokee for my 18-year-old daughter. After a couple of days, it stalled while she was driving on a highway. She was able to pull off the side of the road and it did restart. This has happened a couple of time in the past week. We had a diagnostic test which shows nothing wrong. I see there has been a recall for the same problem, but on newer models. I really believe the older models such as the one we have is also having the very same problem. Hopefully the recall will be issued for older models as well as a search on the internet shows MANY with the same problem on older models. Thank you.
Reviewed Oct. 25, 2008
I have a 2004 Jeep Cherokee. The driver's window regulator has gone out 3 times and each of my back window regulators have gone out. The first time it went out it was covered under warranty but I have had to pay for the other repairs. The regulator/motor piece cost $275 plus labor. This is ridiculous. Jeep needs to do a recall on this as I have heard from many other Jeep owners that they have the same problem and it does not seem Chrysler is willing to help.
Reviewed Aug. 21, 2008
I have a 2004 Jeep Cherokee Special Edition with 50,000 miles. The other day, I was in Drive and stopped at a red light on a small incline. The light turned green, I stepped lightly on the gas pedal and my Jeep suddenly lurched BACKWARDS, I pressed on the brake, it continued to go backwards, I had to put the car in Park (while moving backwards) and turn off the engine. Luckily no one was behind me. Although the Jeep was in Drive it malfunctioned to Reverse and my brakes failed. It was very frightening and Ive since looked online for others who have had similar complaints and clearly, I am not the only one. Thanks everyone for posting, I thought I was losing my mind. Something needs to be done about this!
Reviewed Aug. 13, 2008
My uncle Paulino went to this shop to get a diagnosis on a problem he faced with his 1998 Jeep Cherokee on 8-11-08. An hour later a gentleman named Cesar, told him that the transmission needed replacement and that it would cost him $1,200. My uncle said, if that's the problem than they can go ahead and start the process of repairing it. Cesar did not print out a contract, nor did he take down my uncles information, he just asked my uncle to leave it at the shop. 8-12-08 afternoon, my uncle went to the shop after work to check up on his vehicle. Cesar said that they could not work on the vehicle at his shop (where my uncle left the vehicle), so they took it elsewhere. My uncle said, where exactly is it and why did you not ask for my permission? Cesar said uhm, well its in a shop in Santa Monica. My uncle asked to please give him the address so he can take the bus to check on his car. Cesar gave him an address and so my uncle took a 30 minute bus ride to the Santa Monica Shop. The shop owner said we don't know what your talking about? My uncle went back to the the original shop, told Cesar that he did not want to do business with him and to return the vehicle. Cesar said, we are already working on your car, there is nothing I can do.
My uncle asked for his vehicle, Cesar called his boss, the boss did not pick up his cell phone. Cesar never returned the vehicle to my uncle or provided information to where the vehicle was located. 8-12-08 My uncle will contact the Police Department to accompany him to the shop in case there is a civil dispute.
My uncle does not know if his vehicle will be returned with damages, if the vehicle was handles by a licensed technician and if he will be charged for unauthorized work.
Reviewed July 31, 2008
The Jeep dealer cannot find the problem with my 1999 Jeep Cherokee.
The anti-theft device does not recognize the key. The anti-theft devices stops the flow of gas to the car. This just happens every 2 weeks. I have had it towed three times at $75.00 per tow. What am I going to do?
Reviewed July 16, 2008
I'm very disgusted with the service I received at Jeep 17. I purchased a certified 2005 Jeep Grande Cherokee with 41,000 miles around October/November 2007. The sales rep was very nice at the time and said they'll take care of any problems within a three month period. I loved the Jeep and it came with a Power train warranty and a three month bumper to bumper warranty. Well, within the three months many problems would start to occur.
When I hit any sized bump or hole the back hatch would make a clicking sound. When I brought it to the service department, they claimed that the clicking sound was due to the back shocks being worn down. They replaced the shocks but the next day I realized the hatch was still making the noise. I brought my truck back due to their error and told one of the service managers that they told me the shocks were the reason for the noise. He said "why would it be the shocks?" and then said it's because of the locking mechanism. I made another appointment to get this issue fixed. They would attempt to fix this problem again with no success. Still to this day, the back hatch makes a noise after two parts were replaced. I made many long trips going back and forth trying to get the issue resolved because I would drop it off the night before and pick it up the next day.
When I brought the truck back for the hatch problem, I said to the service department that both remote keys were also not working on a constant basis. They took my keys and reprogrammed them. This method also failed. My truck has an alarm system and when I don't use the remote key it goes off. So every, afternoon, and night I set my car alarm off because I have to use the key to enter my vehicle. I brought both my keys in to be looked at but since they did not record the problem in their computer they also refuse to provide me with new keys. The service manger said that one key should last 40,000 miles. Since my truck only has 40,000 miles, I should have one key that is new.
My last complaint is that my truck sputters from time to time. (When I step on the gas pedal it would feel as if the car was stuttering) Jeep checked out the sputtering and said "they didn't know what the problem was because the check engine light did not come on." After the three month warranty period ended, the check engine light went on and when they looked at the readings they claimed it was the transmission modulator. One of the signs of the part going bad was a form a sputtering. I explained to them this was a preexisting problem that occurred within the three months but they refused to fix the problem under the warranty. They refused it even though it's documented that I took it in for that particular problem.
All three of these issues were brought to them within the three month bumper to bumper warranty. I strongly feel I should be compensated for the time I spent going back and forth, for jeep not honoring the warranty and for the hatch not being replaced properly. In addition the starter went bad just after the three month period. When I purchased this vehicle I was told that if any problems occur within the warranty they would replace it happily. Well that's not the case. They have failed to honor their warranty and it seems like they waited for the three months to end before they corrected the problem properly.
Reviewed July 14, 2008
I have a 2001 Jeep Cherokee that is taking all my money. At 90,000 miles the truck started surging at all speeds. I have replaced the spark plugs 2x, whole a/c system, transmission filter and fluid, fuel pump and filters, had a smoke test done looking for any possible vacuum or emission leak. I just don't understand how this is a common problem with Jeep and there is no recall for this. I read that someone has placed a sign in the window of there Jeep that reads (( lemon )). I get so angry when I keep getting screwed and there is nothing I can do about it. Well, I'm gonna put a lemon sign in my windows too............
Reviewed June 27, 2008
I have replaced 3 Window regulators in my 2001 Jeep Cherokee within the past 2 years, each costing me from $250 to $330. I have talked with Chrysler about this issue and they are aware of the bad design but are not going to help me pay for the next window regulator. One time when my window regulator went out it was raining and I was on my way taking my family to the movies. The window slid down right when a truck was passing by soaking my daughter getting her all wet and muddy. I feel Chrysler needs to do a recall before someone gets seriously injured.
Reviewed May 15, 2008
i have a 1996 jeep Cherokee i have taken it to 3 different garage's in the past 3 weeks and no one can find the problem that is causing my jeep to stall out in the middle of the road, even the highway going 70 miles an hour.i have a small son and am terrified that we are going to get rear ended we could be killed. i have to work but i am to terrified to drive this death trap. someone needs to take responsibility for these problems and fix them before people start dying!!!!!
Reviewed April 29, 2008
Jeep needs to be punished for the danger they put people in!!! This is ridiculous. I have a 2001 Jeep Cherokee Limited for 2 months. It is used with barely 80.000 miles on it. I have put 4 new tires, tuneups beyond belief and NOW my jeep is sitting at a shop that wants me to give them 3000.00 dollars to fix my transmission!!! I have also fixed two window regulators, front driver and front passenger. Not only that, but my front 2 rotors are making my jeep shake,rattle, and roll all over the road!! I will NEVER NEVER NEVER buy jeep product again and I have taped a sign to my jeep saying Do not buy Jeeps, there ALL LEMONS! I owe 13,000.00 dollars for a Jeep that I don't even drive...My loss, Jeeps gain. And that is too bad because Jeep will get what is coming, maybe not now, but one day!!!
Reviewed Jan. 21, 2008
In October 2006 my fan blade on my jeep Cherokee 2000 fractured and also damaged the shell around the blade. My car was purchased in the states, but has been with me in Mexico since 2006 (I am a US citizen, but currently a medical student in Guadalajara, Mexico). I took it to a Jeep dealership here b/c I was certain that it would be fixed appropriately. A month later I received a notice at my mailing address in the states reporting a recall on the fan blades etc. I called the number on the recall notice and was directed to call an international Jeep number for reimbursement.
Needless to say, all I got was a voice automated system with no way to leave a message or talk with in actual person. Therefore, I went to the Jeep dealership here in Mexico to address this issue in person. I was told that the fan blade itself in which I was charged $5000 pesos/ $500 USD was now only $200 and that they couldn't reimburse me b/c the recall notice was from the states and that what they fixed was not what the recall covered. I don't know much about cars, but it doesn't take a rocket scientist to see that the fan blade broke and that was what was clearly defined on the recall. I am very frustrated with the Mexican dealership and the lack of guidance from customer service reps in the states. I took it to a Jeep dealership b/c I had assumed that it's corporation functioned on an international system.
In addition, I felt as though I was originally the charged the gringa price. It does not help to be blond hair, blue eyes and American and trying to negotiate in a foreign country. So now I am stuck with a bill of $10,266.39 pesos and no solution nor direction for reimbursement. I have been a jeep owner since 1999 and I swore by their reputation. I can handle when things break or things are recalled, but the lack of assistance will probably prevent me from ever purchasing another jeep again.
Reviewed Dec. 23, 2007
I purchased a 2001 jeep grande Cherokee certified preowned with @ 15,000 miles. The only thing positive about this purchase was the comfortable ride and the color. After about of month of driving the engine light went on only to find there was a cracked cylinder head. I complained to the dealer and questioned why would something like this would happen and they seemed unconcerned stating it was JUST a faulty part. That was the beginning of many other inconveniences and unsafe faulty parts of this costly purchase. There was a transmission problem, gas cap had to be replaced but first it had to be diagnosed which was added into the bill.
Then there were brake problems,the heater stopped working, the drivers side window fell down and to top it off driving home from a friends house along a river @ 10:00pm my car just stopped and steering was difficult. I was stranded on the side of the rode(being a female this was slightly dangerous) My car was taken away on a flatbed again inconvenienced without a vehicle until this problem was solved. I was told the crank sensor had gone bad. That was the final straw for me. Being a single working woman I wanted something safer and more dependable. I traded in my vehicle(didn't feel comfortable selling vehicle on my own to anyone else because I would talk them out of buying it from me) not too long after last incident and purchased a Toyota!
Reviewed Nov. 18, 2007
I owned a 1998 Jeep Cherokee. Within the past year, I have replaced both window regulators, left rear break fixed x 2 and a radiator ($700). Doesn't seem like much, but that was just to keep it running until I could trade it in. The front end had the death wobble so many describe. What is that anyway? It has a clicking sound in the left rear break, again. The rear end had that roar so many have described as well. It needed a new heater coil and air conditioning unit as well. Just minor stuff, right Jeep? The auto repair shop said it was falling apart at the seams.
I'd be driving down the road, hit a bump (just a small one), and the front end would bounce off the road. The only way to correct it was to come to a complete stop and go on my way again. It was happening more and more frequently. The day I traded it in, it happened 6 times. I am a nurse, I can't be in an accident because Jeep doesn't make the quality vehicle it used to. I don't have the money to be nickeled and dimed to death either. If doctors did surgery the way Jeep makes parts, every patient in the world would have an attorney on speed dial. I'm rid of the money pit, but in debt up to my eyeballs because I couldn't take the risk with my own safety. It wasn't going to be long before I bounced into another lane and hit someone or got hit. The consequences of either would be tragic at best. Good luck to you continued Jeep owners. I hope you get out soon, for your own safety.
Reviewed Nov. 16, 2007
2004 Jeep Cherokee stalling problems at all speeds. I took the car into Riverside Jeep (California) 10-31-2007 and paid 336.00 for a new IAC motor and cleaning of the Throttle body. This did not fix the problem, for the next day, the car started stalling again. Since then, I have not been able to drive the vehicle and have waited 2 weeks to take it back in since money has been tight. I have looked online and noticed that there is a sensor switch for the crankshaft that was recalled. I am upset since I have already paid 336.00 for an IAC motor when that obviously was not the problem. I'm taking it back in today, and can only hope it is not another expensive visit. My car only has 45,000 on it and it has been maintained the entire life of the vehicle. I will never buy a jeep again.
Reviewed Oct. 20, 2007
My husband was driving our Jeep Cherokee down and alley when it suddenly accelerated hitting light poles, gas meter, fencing and flying 5 feet over a porch and landing in a persons living room. The airbags never deployed.
Numerous structual damage to poles, fencing gas meter and a persons house the vehicle was totalled out
Reviewed Sept. 30, 2007
I purchased a 2002 Grand Jeep Cherokee from Automax in Broken Arrow, OK which only had 61,000 miles. I ran a NADA vehicle history report prior to that. I was the second owner. I spoke to Chris at the customer assistance department for Jeep prior to the purchase. I got that number from the Officila Jeep Website. He said the this car had a 70,000 drive train Warranty and was still under warranty. He said I did not have to do anything to transfer it, that warranties go with the car not the person. In two months the check engine light started coming on. Automax replaced gas cap. It stopped for a while. In May 2007 the transmissions stopped while my husband was on the highway, which was dangerous.
When I took the car to Chris Nickle Jeep in Broken Arrow, OK to have it repaired the Service Manager said it had only a 36,000 mile warranty. I took to to the original seller Crown Motors of Tulsa, they said the same thing. They are a Jeep dealer and servicer. Chris Nickle Jeep said the valve body plate in the transmission had broke. It now is leaking transmission fluid. I called Chrysler Jeep customer service and was told that they saw the notes that I spoke to Chris in March and he told me the car was under a drive train warranty, but they said he was wrong and said they were sorry.
I e-mailed firstname.lastname@example.org and asked for assistance. I received a response from Lyndsay at the Senior Staff customer Assistance Center which said your request for consideration must be declined, the vehicle only had a 3 year 36,000 mile warranty. This was during the merger of DaimlerChryler with a Grman company. The Official Jeep Website Warranty information states What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty? A11: The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.
Crown Auto Service manager who is a Jeep dealer said the warranty was not transferable. Chris Nickels Service department and ChryslerDaimer say the warranty is not transferable, even though I am the second owner. If Chrysler had told me this car had no warranty when I called prior to purchase I would have at least purchased an extended one. I ran a Car Fax in May report on top on the NADA report I already had, and the CarFax report says that the Warranty is transferable at a cost of $150.00. Car Fax shows they get there information from J&L Warranty Pros. The power steering now is leaking badly. I obviously purchased a lemon. Oklahoma has no Lemon Laws for used cars.
I have owned a 1989 Jeep Cherokee with 250,000 miles, a 1996 Jeep cherokee that had 127,000 prior it being stuck by someone illegally turning left, and never had this kind of problems. I also o