Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 168 reviews and 1,301 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,315,041 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 23, 2020
Juan hooked me up with this baller Jeep Cherokee like a boss. He made the process real smooth and as quick as possible with no hiccups at all. My dude is the bomb dot com for real. If you need the hook up on a new whip, Juan Ready is your man!
Reviewed Dec. 15, 2019
The 4x4 in the jeep is great but not as refined as my last Edge AWD. The 3.2 v6 with the 9 speed trans is more peppy than my past Edge 3.5 v6. The only week link is the transmission. It hasn't given me any trouble but in lower gears it gets a little confused as to which gear it should be in. It actually drive best if you put your foot in it and try not to granny drive it.
Reviewed Dec. 14, 2019
There have been several issues with this vehicle. First very soon after the purchase of the vehicle I noticed paint peeling off of the backup screen electric eye area. Took the vehicle into the dealership and told them about it and they dabbed a little touch paint on the area and said I agreed to the process. I never did. Second the vehicle started using a quart of oil every 2000 miles and again I took it to the dealership and they told me that was normal for my vehicle. Thirdly, the paddle shifter quit working and again I took it back to the dealership and they told me not to use that feature. Chrysler warranty a big joke. Not happy one little bit.
Reviewed Dec. 13, 2019
It's a comfortable vehicle with plenty of cabin space. The car handles well in high speed and good maneuverability in traffic given the size. Engine is a bit sluggish and the mileage is a bit low for its size.
Reviewed Dec. 12, 2019
We bought our Jeep brand new in 2007. It is 2019 and have had no major issues and very few minor issues. We moved to Chile in 2017 and shipped our Jeep so we would have it. The sun in Chile is brutal, so we will have to have it painted. The area we live in is mountains, so we had to have the one of the brake shoes repaired. Considering it is 12 (probably really 13) years old, this is amazing! The only bad thing, gas millage is horrible. :-(
Reviewed Dec. 11, 2019
I got this on the recommendation of a Jeep owner who is part of a Jeep loving family. I wanted a dependable practical 4wd that could tow a medium heavy load. It’s had a few maintenance needs that all cars need. Repairs and maintenance averaged $300.00. Brakes were more. It’s black and I almost didn’t buy it for that reason- just don’t relate to black painted cars. But it was. In good shape and drove well. I’m glad I bought this Jeep.
Reviewed Dec. 10, 2019
Blind spots on front/sides due to wide pillars on windshield; difficult to see pedestrians without moving body forward and to the side. Would like more power on inclines and passing. Comfortable seats. Easy to operate, dependable; very basic with minimal electronics. I like the looks and design.
Reviewed Dec. 7, 2019
My vehicle from purchase date has been in the repair shop more times than I care to mention. Right now it turns off all the time and they cant figure out what is wrong with it. Worse purchase I have ever made. I will never buy Jeep/Chrysler brand EVER EVER again!
Reviewed Dec. 6, 2019
I love my Jeep for the comfort, style and features. Love having a bluetooth phone capability. This is the third Jeep we have owned over the last 19 years, with different cars in between but we seem to keep coming back to the Jeep.
Reviewed Dec. 5, 2019
Diehard for simplicity and my 96 Jeep Cherokee XJ 4x4 fits the bill and my lifestyle of camping and trout fishing. State of the art for its time of production, computer assisted engine. I like the fact that it's a light body mid-size, (approximately 17.5' overall length), equipped with a 4.0L Inline 6 cylinder engine that has the reputation of clocking 300K miles on its engine. I am the original owner of this vehicle and have so far clocked 150K miles on the original engine, I'm on my second transmission, (AW4), and water pump. Seriously considering having the timing chain condition diagnosed and a new exhaust system installed, but not sure of a trustworthy mechanic in my area that can do it, yet.
Reviewed Dec. 1, 2019
Jeep Cherokee is the perfect small SUV for women who are generally of smaller statue yet would like to drive a sporty responsive vehicle. This vehicle is also great in northern parts of the country where there is a myriad of weather.
Reviewed Dec. 1, 2019
The front seats not as comfortable as could be. Roof seems too flexible like an oil can. 3.2L engine is quiet, powerful, and economical. Trans is smooth, but fill check is a hassle. No other complaints.
Reviewed Nov. 30, 2019
This vehicle has been very dependable and I feel safe driving it. Able to carry a lot. It's an 8 cylinder so not so good on gas but it goes through the snow very well. Just routine maintenance keeps it in good shape.
Reviewed Sept. 29, 2019
I purchased 2019 Jeep Cherokee and within 10-15,000 miles I began to experience oil consumption problems. After several visits to the dealership service dept, and oil consumption program, I was able to receive a new engine. However, after just 3 weeks, I checked the oil, and noticed it was already down 1/2 quart. Once again, the car has been in the service dept and again placed on an oil consumption program. Most likely will need another engine. I have received nothing but the run around with this vehicle, which I feel Chrysler should take responsibility and pay off the loan and/or replace the entire vehicle.
Reviewed Aug. 19, 2019
In short, my 2019 Jeep Cherokee had been in the shop 4 times for Uconnect issues. Radio/Audio, Bluetooth was lost multiple times and I would have nothing. The last time it occurred I brought it to the dealer and the service manager witnessed it. However, when it got to the tech, it was not occurring. I opened a case with Jeep, got assigned a caseworker, and that was it. I tried to reach out to the case manager multiple times as did the service dept. They "said" it was going to a specialist, but no one ever contacted the dealer OR me.
After a week of this I "finally" got the Jeep back and traded out of it to a BMW. I understand from the dealer and the car rental folks Uconnect is a major issue with all of these vehicles. Jeep, Dodge, Chrysler refuses to address this and the customer suffers. I was a long-time Dodge, Chrysler, Jeep person...but no more. Look at the other blogs and such, Uconnect (intermittent issues) are plaguing these products. I would look elsewhere.
Reviewed June 12, 2019
Everything seemed great with this SUV. I take great care of it. But after 15,000 miles the engine went belly up. Died several times in the intersection. To break down the price per mile on this car, I paid well over $1 per mile! I could pay a human being to carry me instead at that rate. And they’re less likely to die in an intersection! I tried to do the right thing for the country and buy American, but I’ll stick with German and Japanese because of quality control. Or basically any car company that their engines last more than 9 months.
Reviewed May 28, 2019
I leased a 2019 Jeep Cherokee on March 09, 2019. I had it for a day less than a week and it went into limp mode while trying to pass a vehicle. The Jeep was on the way to the dealer already because the lip to the window guard was bent and had to be replaced. They cleared the code and sent us on our way. Was good until just about home. Had to go 20 miles per hour due to going back into limp mode. Called Chrysler to come get it. They never showed up until the next day and it has been in the garage till this day May 28, 2019 and they are fighting me about getting out of my lease!! I have always been a Jeep Girl but I will never own a Jeep even if you paid me to drive it!! I am currently fighting Lemon Law for a 2019 Leased Jeep Cherokee and Jeep as well as Chrysler. Knowing it was a manufacturing warranty they still will not let me out of my lease.
Reviewed May 28, 2019
I purchased a Jeep Cherokee Sport 2015 about 3 plus years ago. Since the day I left the lot (Jack Phelan Chrysler Dodge Jeep Ram of Countryside, IL) that car created one problem after another. Some of the issues were dealership related, like the broken windshield, flat tire, oil marks on the inside of the interior and replacement of the interior seats, the wrong ones. But in general, the quality of the car was sub-par to say the least. The engine problem, which really should be recalled, has stalled or stopped over 17 times. Seventeen!
This all happened in the middle of the street or intersection. Just disturbing. The agony and stress of owning this vehicle has swayed my belief in Jeep cars and the stress of owning this vehicle will never go away. As a result, I've traded my 35k Jeep (took a loss on the trade in) for a Kia. Nothing wrong with a Kia, just not my first choice. If I could afford it I'd drive an Audi or Land Rover, but that's life. Poor Quality to focus on Quantity. Good Job Jeep Cherokee!
Reviewed May 8, 2019
I bought the 2018 Jeep Cherokee with 13,000 miles. I drove it about 2 months and it stalled. Eventually, I discovered that it was out of oil. Seems the low oil pressure warning (DING!) only came on for 1/2 second during hard turns (I looked quick). I assumed someone forgot to change the oil at the dealership, and it worked fine when the oil was replaced (full synthetic). Within 1500 miles, stalled again. Checked the oil and it's bone dry. Leak? Nope, I park it at work and home and no oil spots. Checked the forums and this is typical. Local dealership suggests I just check and top off the oil every time I fill the tank. REALLY?! Now, the "Service Shifter" lights come on and locks up the console and shifter indicator. This too is "normal" according to forums and can be reset after re-starting the car (about every week it comes on). When are they going to force a recall on this piece of junk. Never again.
Reviewed March 5, 2019
I recently purchased a 2014 Jeep Cherokee Trailhawk with all the bells and whistles “lane assist, forward collision warning. etc." After a couple months of driving the Jeep I noticed my 4x4 wasn’t working and I had developed a oil leak from the oil cooler. I call my local Jeep dealer and schedule an appointment, they agree to fit me into their schedule ASAP to get my warranty work completed before my warranty expired. So a few days later I take my Jeep in to have the oil cooler and PTU replaced. The dealer I took my Jeep into service was backed up and it would take a week or so to complete the work. A week went by I called to see the progress on my Jeep and come to find out they can’t get to the PTU “Power Train Unit" replacement until next week. So I and the service advisor agree to let me come get my Jeep and make another appointment for the PTU. No big deal.
So another week goes by I drop my car off for service. Was suppose to be a 2 day gig at most. Turned into the better part of a weekend “Thurs- Monday.” After receiving my Jeep back all seemed well but I noticed the Jeep was pulling slightly to the left. I checked my tire pressure and they were all good. The Jeep was pulling to the left but not to the point of concern. I figured I needed an alignment and that was all.
A day or so later I was getting on to the highway doing roughly 50-55 taking my granddaughter to school when my Jeep all of the sudden lost control. It pulled me hard to the left. I tried to correct the vehicle turning to the right when the front driver's side tire came off the vehicle being sucked underneath the car, sending me into the bar ditch and into the safety barriers. I am aware that the Jeep Cherokees are known for lower ball joint issues on the 2013 models and I believe my vehicle is one of the few 2014 models with the same problem. Anyways my Jeep was destroyed, no airbags went off in the crash and the whole front end was destroyed. Thank you for your time.
Reviewed Jan. 3, 2019
Don’t waste your money on this car or company.
Reviewed Dec. 3, 2018
I have a 2016 Jeep Cherokee latitude which I purchased March 2018. I must say this one of the worst purchases ever. The vehicle drives slow even when I press on the gas and then it jerks and pulls while I’m driving and unfortunately I have to wait a whole week for the dealer to look at it. I looked at several reviews and it looks like it may be the transmission. This is my only vehicle and I have no transportation to work or my classes. This is very stressful and frustrating.
Reviewed Aug. 8, 2018
I love it. It drives super good and comfy. Gets good gas mileage as well. It’s by far the best vehicle we have had in a long while. I like having the usb ports and blue tooth sxm radio and the ability to insert sim cards is nice. Heated seats and steering wheel is great. Having power windows and seats are good as well. The only issue I have is the backseat space being so small and when you add three kids in three car seats it’s hard for them to buckle. They don’t have much space for leg room or to buckle if everyone is in there. It’s just super tight back there. But, it's a wonderful updated vehicle.
Reviewed Aug. 3, 2018
I love my 1998 Jeep. It may be 20 years old but it runs like a new one. The ride is smooth and comfortable. My Jeep has 5-speed manual transmission. That's the thing I like most about it and the reason I chose it over the other vehicles that were available. However, I don't like size of the backseat and the back fours. I have 3 kids, 1 in a booster seat, and when all 3 are in the backseat they are very crowded. The back door openings are also not very large due to the fact that they follow the outline of the back tires which cuts off a lot of extra space to exit the back seat. But it gets great gas mileage for an SUV, in fact, it gets better gas mileage than my mom in law's Impala.
Reviewed Aug. 2, 2018
I had always heard that Jeep was a well-built brand and that they last forever. I was tired of getting a new vehicle every couple of years and the fact that I always have to buy used makes it very hard to get a good quality vehicle so the staying power was my biggest concern. I bought the Jeep Cherokee used so we have had a lot of problems with the battery as well as the engine. The dealer that I bought it from did offer a warranty plan that I took advantage of so the problem with the engine was fixed at no cost to me but not too confident about how long the fix will last. I love most of the options that the car includes but the problems just keep coming always waiting for the next problem to present itself. The parts are also very pricey and it is hard to find someone that can work on them and when you do find someone it takes forever for them to complete the repairs and often times they cost way more than I planned on.
Reviewed July 30, 2018
I like a Jeep and being able to get through the snow, climb steep hills. I like the look and room. Have had the same make and middle before with no problems but this 2001 Jeep Cherokee Laredo has been a move pit. Have put several thousand of dollars in it and still has problems. Almost everything that can be replaced has been replaced. But overall this has been my favorite make and model for the past 20 years. When this one goes I'm sure I'll get another if I can find one. I like everything about a Jeep Cherokee Laredo and will continue to own one as long as I drive, if possible.`
Reviewed July 26, 2018
Just purchased a 2019 Jeep Cherokee 7/28/2018. Hadn’t had 2 weeks already needs repair. All warning lights coming on. It has been parked in garage I in undriveable. Jeep can’t get it in for repair for one month. This is crazy. Buy a new vehicle and can’t drive it. Will consider not buying jeeps.
Reviewed July 25, 2018
Love it! The four-wheel drive is the best feature and is great in the area I live. The four-wheel drive gets through the snow. The ride is not a smooth one but gets you where you're going and able to carry items like a truck. It sits up higher and it is made with metal and not plastic. The look of the Jeep Cherokee is also great, although the doors have been welted rusted. I also hope they make them the same as the older models. Better rust prevention and a better fuel mileage would also be great with the metal body. Nonetheless, it is a reliable vehicle and it is hard to improve a Jeep that has been this great. Best ride I have had and would buy Jeep again.
Reviewed July 24, 2018
I wanted an SUV that had 4x4 and got decent gas mileage and the Jeep Cherokee has 4x4 and with it not being a full size SUV it would get pretty decent gas mileage which it does. I chose this vehicle because of the incentive that was given at purchase. I also wanted something that was going to be a smooth ride and quiet. So far the experience has been good. Comfortable ride and does very well in the snow too in 4x4. I drive approx 50-60 miles per day and fill up every 6 days. Have had for a little over a year and have had no issues. However, I would change the headlights. I love the bulbs but I do not like the design of them. They are too slanted. I believe the engine is a 3.2 and wish it was more of a 4.0 or at least a little bit bigger than the engine that is in it now. My vehicle also does not have GPS and wish that it did.
Reviewed May 31, 2018
33,500 miles on 2016 Jeep Cherokee, 20 months old so still under 36 month, 36,00 mile bumper to bumper warranty. Has been back to the dealer for several issues. But latest is the noises in the B Pillars. Dealership... After several visits... Called in the Regional FCA rep who said it can't be fixed. Offered me $5,000 "trade in assistance". But catch is that I have to buy a new FCA vehicle from the dealership.
Bottom line is they want me to spend $29,500 to buy a new 2109 Jeep Cherokee and absolve them from fixing my defective Jeep. Calling FCA is useless. They close the case out with the reason "it's a dealership issue" AND they don't even contact me when closing it out. The only way I find out it's been closed is by calling them to get a status on the case. This is a defective vehicle built by FCA, they hide behind the contracted call center. But let's just go with this "it's a dealership" thing... The dealership is less responsive than FCA. They won't return my calls, the only time I get to talk to them is when I show up in person. Time to call a consumer advocacy lawyer. Stay away from Fiat Chrysler, Jeep Dodge, Ram. Customer service and support is non-existent.
Jeep Cherokee Company Information
- Company Name:
- Jeep Cherokee
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.