Hyundai Reviews

I was informed today by two Hyundai employees that this charge is not part of the recall reimbursement plan! Regardless, I expect to be paid for this $100 by Hyundai as soon as possible. This expense should not be incurred by the customer, as it was solely the fault of the manufacturer! I don't care if an exception needs to be made; whatever it takes! Needless to say, this has left me feeling livid and appalled over the lack of customer satisfaction.

Therefore, l am requesting a check for $100 to be sent immediately. Let it be known that I work for the Department of Defense with 1,000 employees and I am sure that Hyundai would not want all of these people to know that they failed to satisfy a customer over $100! I truly hope to receive a quick response, thus avoiding any further action on my part.

A rep of Hyundai Consumer Affairs told me that a rental is not covered through Hyundai, even if the issue is under warranty. I was told that if I go to get my car, I would need to sign a waiver! I cannot afford $35 a day for a rental, and, even if I could, I think it's absurd that I have to pay out of pocket, for a problem with the car. They deemed my car safe to drive, but I need to sign a waiver? I have had nothing but problems, since I got the car. When it was just 4 months old, I had to have the master cylinder and brake booster replaced. This car is a lemon, but it doesn't fit the requirements, and now I'm over the mileage. Hyundai does not take care of their customers. I'm scared to drive the car. I was worried that with every little bump, the air bag would deploy. My car is unsafe and is a dud.

December 26, 2008 -- I took the car to the Taylor Hyundai dealership (Perrysburg, OH) due to key cylinder problems. I couldn't turn the key in the ignition from time to time and was stranded several times. The dealership diagnosed the problem. The ignition switch was removed/replaced and a locksmith recoded the cylinder.

January 6, 2009 -- I took the car back to the Hyundai dealership for the same mechanical problem, the key would not turn in the ignition. I had to jiggle the key in the ignition to turn and was stranded numerous times. The dealership diagnosed the problem as the same issue; they replaced the housing assembly and had a locksmith redo the keys and cylinder again.

March 15, 2010 -- I returned to the Hyundai dealership again for the same mechanical problem. The key intermittently would not turn in the ignition. After jiggling the key in the ignition, it may turn over in 30 seconds. Several times, it took over 20 minutes to catch and turn the engine on. The dealership service manager verified the problem and confirmed the car needed an ignition switch again.

March 15-19, 2010 -- Having contacted Hyundai customer service several times, I had been informed by them and the service manager at the Perrysburg dealership that the Toledo area district manager had indicated as a goodwill gesture, since the same part had failed, he would agree to coving 50% of the repair. I had indicated that was not acceptable with me since this was fourth time for the same repair/replacement of the part(s). I felt Hyundai should take responsibility for the mechanical failure of their parts since failure of the parts was not due to normal wear and tear.

After a conversation with the district manager and sharing my concerns and disappointment with the 50% repair/replacement offer, he stated since I was not happy with the 50% offer he was rescinding the offer and I would now be responsible for 100% of the repair/replacement cost. After purchasing a Hyundai for $17,000, this is type of professional customer service I should anticipate from a district manger? What if my ignition key continues to fail and I happened to be in a dangerous or life-threatening situation? Why does it take a family or an individual being devastated by an accident in order for a manufacturer to take proactive steps to prevent this from happening to anyone else?

We all rely on these manufacturers to build a safe car for us to drive, one that gives us the peace of mind that our families are safe driving or riding in them. They must take the responsibility to identify any and all problems that affect our safety and immediately notify the public as well as take proactive steps to correct the problem as quickly as possible regardless of how it affects their bottom line.

After many days, we were called and told that one mechanic did not fasten the oil pump and the whole engine was damaged. They repaired the engine on their costs, but it took another 30 days. We had the car back now for 3 months, drove to South Africa again and the car broke down again! We got towed back and received a quote for ZAR76000 for a new engine, because the warranty is only for 20,000 km and we have driven 29,000 km.

They said I had to wait until the repo place in Donegal, PA was open on Monday morning and that I had to stop payment on the check that I had already mailed for the payment due on the 23rd and do a quick collect. Now I paid to stop payment and money for the quick collect and this is all their error. I have to go on Monday morning and have to pay $240.00 for my car to get out of storage. They never admitted it was their fault. And my due date from there on was due on the 23rd, not the 3rd as it was when they took the car. They show on my credit report paid off but a repo and that I paid $125.850 for the car. I am trying to buy a house and they are refusing to take the repo sentence off of the credit report.

I have fought this for years. They removed it and put it right back on. I have talked to many different people including supervisors and get a different answer from all of them. This was Hyundai’s error and needs to be fixed. The car has been paid off since 2007. I have been told by Hyundai to dispute with the credit bureau and they just keep it on. Please help. This has stopped me from getting credit and jobs. It is causing me a lot of stress as I thought it had been resolved years ago to find it is back on the report as a repo. When I asked the supervisor how that happened, she said she does not know. I work in collections and I do know how it works. Hyundai can correct it if someone would really take the time to review it correctly.

I am explaining this for one reason. Do I have a reason to fight against Hyundai's claim that there was nothing wrong with the car that could have cost my son his life? Should he have not pulled down the visor just before impact? All emergency response personnel that responded to the accident made reference to the fact that viewing the extent of damage to the car the airbags and seat belts had failed to protect my son.

The manager of the dealerships, where the car was purchased, car care department stated that he too agreed with the responders statements that the airbags and seat belts had failed. Please if you can offer some direction, I would appreciate it. I have communicated with Hyundai and in their last letter to me in January was their response was final and nothing more would be discussed on the matter. Thank you for any assistance you can offer me.

Due to the accident and failure of the airbags and seat belts, my son now deals with a hesitation in his driving ability and that of whom ever is driving with him along. With the failure of the airbags and seat belt, my son broke the lowered sun visor to break his collision with the front windshield. As I stated in the request for help, all first responders to the accident asked if the driver/passengers were already transported to the hospital, due to the visible amount of damage to the front end of the car and the amount of blood around the front driver side seat and along the door.

When they interviewed my son about the accident, he explained the early morning sun had caught his eyes and while lowering the visor, he collided with the back end of a stationary full size truck. When I spoke to the first responders, I was told that the Accent's airbags and seat belts had failed to protect my son and that I should consider the injuries that my son had received a blessing because they all felt that he could have very well lost his life. If not, being left with more bodily and facial damage. I have contacted Hyundai and been told that even after their contracted inspector showed me where the airbag sensor was located, which was in the direct area of the collision, that the airbags and seat belts did not fail and that it was their final word in the matter.

My 19-year old son now suffers from back problems due to flying forward in the seat, knee issues due to him moving forward in the seat and stopping with his knees underneath the dashboard, and a permanent scar to the right side of his face. To have been told by Hyundai that it didn't accept any responsibility for the lack of response by its vehicle was a true bash to the value I placed in its car when I purchased it brand new from the dealership.

I am currently disabled and on SSD. I really could not afford to pay out $1,000. I had to borrow the money from my retired mother. But the car is my only means of transportation. I would really like to be reimbursed for the replacement of lower arm controls.

Here's what they told me. The first conversation went like this. The tranny fluid looked like brown and very dirty (I argued that the mechanic said it smelled like it was burnt but that was natural considering it went out). Next, he told me that only a Hyundai fluid could be used in a flush. And it should have been done at 30-60 miles. So, I went to the warranty book and in page 5-5 it says it should be replaced at 105,000 miles. He said I needed all my receipts from the flushes. Later when I called up customer service, the man was very unsympathetic and told me to go to the next page in the back of that page. In the back page, they do say 30-60 000 if you drive in severe A: driving 5 miles or less normal temps or less than 10 in freezing temps; driving on rough, dusty, muddy, unpaved, graveled, or salted roads; driving on sandy areas; driving in heavy traffic in temps over 90; driving uphill or downhill or a mountain road towing a trailer; driving as a patrol car.

You have got to be kidding, except for the last two. Who doesn’t drive in those conditions? I was then told that PA is a severe condition state. This is what I consider to be misleading. They dazzle you with this great warranty, but they don’t tell you to read it for all the special little conditions. I would like to know what state is normal. And I drive 40 miles each day to work and that is where most of my mileage is.

To replace the transmission, it would cost me $2200.00 plus the $82.50 I already paid for the diagnostic. I have to have a car. I live 40 miles from my job and have a very responsible job as a customer support supervisor for a 5000 store chain. I have no alternate transportation. It will be a severe financial burden to me. I worked very hard and paid this car off in 2yrs. I counted on Hyundai to back this car up. I am very, very unhappy and to boot they will not give me a corporate contact for me to write to or call. Why?! Please pass this along as I don’t want anyone else to be in my shoes.

Douglas Hyundai Isuzu sold me the package and also installed it, but now they won’t help me. I contacted the General Manager, Dave **, and he told me that it’s a tough economy and lots of places are closing down. Again, giving me the run-around. I did more research only to find out that the dealership is selling a similar protection package to their new customers. I have been calling them for 5 days now, and every time I call, they pass the phone to someone else and they tell me they will get back to me, but they never do. I’m paying monthly for this package as my finance papers show. Total loss is $1000.00, plus ruined carpet.

I bought Trajet van in 2007 and I am still paying the installment for that car. When I took the car in first day, the break hobs were in very bad condition with big vibration on it. If I push the pedal in, (this was 1st stop in company), there’s a strong sound on the windscreen on high way. On 2nd stop in company, there’s an electric problem in the outlet. On 3rd stop in the company and while the every 5,000 or 10,000 entry for the car, I found the staff are cheating the consumers and like lying on them. (On one of the services for the car, I asked the Indian manager, “Did you change the location of the tires as your company policy?” He answered me back immediately with full trust, “Yes, we did it.”

When I took the car home I found the tires were there in same locations because there was a puncher treatment from outside in one of them. I found it in same location. They’ve not even touched a Sigel tire. And they’re not accepting that there is any problem in the car, and if they do accept after a long discussion and after checking the car, they always say there is no problem, and they always give a bad service and maintenance. They put many times anything or any part of the car in incorrect way. This is a shame.

Even the radiator water, they don't know how to fill it. They over fill it in the plastic bottle which belongs to the radiator. They don't have good mechanics at all. That's a real shame on Hyundai as a company and on their name as big company in the market. Bad treatment with the consumers by screaming at them, and delaying the cars in the company with no result, and making the car dirty inside the room and over the engine and beside it.

Now I have big problem with the maintenance. I found they’re not good in diagnosing the problem. They don't have well qualified mechanics. They did put wrong parts in my car and the problem was somewhere else. I took the car to the company on (55,000 km) for vibration and sound in it. The problem was (after shifting the gear in 2nd and moving the car, a sound and vibration comes from under the car and transfers to the dashboard in little high speed, then transfers from one place to another in different speeds, and even in the gear shifter rod also) when I took it to company, they refused to take the car in working times.

The Pakistani man in the reception said, “Come in evening because the person in-charge who should take the car is not in right now, he will come in evening.” I said to him, “It is not my problem.” He said to me (he was saying that in high voice and very impatient on my face), ”Okay, no more talk with you. Give me the car paper.” Then he photocopied it and said to me, “Mr. **, the person in-charge, when he comes in in the evening, I will give him the car and the key.” Mr. ** called me in evening that day asking me what the problem is. I mentioned it for him. The next day, he called me and asked me to come to the company. I went there. He said, “We checked the car and there is no problem.”

After that and after long story about checking the car by many maintenance staff, they said all the Trajets have the same sound and it is normal sound. They started lying on me now, and they don't know what's wrong with the car. I said, “Show me one Trajet that has the same sound and vibration, then I will consider it normal.” I found no answer at that time. when I found that they don't have any answer and good diagnosis, I said, “Maybe it’s from the rubbers which is between the engine + gear box and the body.” Here Mr. ** said, “Okay, we will change it and on warranty, but if the problem is there after that, we are not responsible.” I said this is not right. Big companies like Hyundai saying that to a consumer. This is unacceptable.

After that, they change the 4 rubbers, every time 2. They forget to change 2 rubbers or they don't want to work, I don't know. That's what I felt. I left the car for them to change the other 2 rubbers and I was very upset. I was going and coming to the company, paying taxes, expenses, and they are wasting my time with them. (Who is going to pay me my money? And the stress I had on those 3 days, and my car blocked in the company.) When I took the car in, I said to Mr. ** it will be same problem and it was exactly as I said. After some days, I went to the company to buy some service parts. I met with Mr. ** and because I said to him before, I will report him to higher management. He saw the car and he said to me, “Let me check the car again.” I said, “Give me the time for taking the car back.” He said, “Two days, I will find the problem.” I said okay.

On the 2nd day, I was shocked when he said the problem was in the gear box now. I said I am not using the car too much and I don't have a problem in shifting or any problem in the gear box. He said to me that's what I have. At that time, I said, “The car is under warranty so you will fix the problem.” Immediately, he said, “No, you will pay the maintenance hand work and the part chares.” I said to him, the first time you said no problem, many times, then you change the 4 rubbers for engine and gear box, and now you are saying the problem is in the gear box, in clutch plate, and the in clutch plate hob. He started screaming again by saying, “You think you are the mechanic, not us.” Bad diagnosis and screaming on customers’ face, is this the treatment they give consumers by putting the anger on them if they could not found the problem and could not diagnose it well in Hyundai dealers company? It's a shame on Hyundai’s name.

In one of the services, I told Mr. ** I have 2 problems: first, there’s a sound like a whistle from around the engine and it goes and comes from time to time. Immediately, he opened the car bonnet and the engine was running, he said, “Where is the sound?” That time there was no sound. As I mentioned before, it goes and comes, he didn’t even give me chance to explain more and he ended up the subject. Second, there’s a sound in the clutch pedal when pushing it in and out. I don't know what the matter is. Is it the wire of the clutch pedal is not good or need oiling? The sound goes and comes from time to time. I told him the problem, and again immediately, he said, “Where is the sound? No, no problem.”

Can you tell me what kind of service is this in Hyundai dealer? The big problem is they are not accepting any defect or problem in the vehicle and they don't want to work and don't know many times where the problem is exactly. When I sent my son to collect the car from there, I talked to Mr. ** by phone and asked him if he did change the tire locations. They should do that by themselves. This is a company policy, as they said before to me, and it is mentioned in their manual, and we are paying money for all their services. I know they will not do it by themselves. Mr. ** said, “Not now, after every 10,000 km. I said to him, I brought the car on 45,000 km service, and now it is 55,000 km, so where is the problem?” He answer me very simply, “No, I cannot do it for you.”

By the way, I heard one of the customers complaining and saying, “I will complain you to the Ministry of Interior,” because his car’s not finished after they gave him times of car collection many times and he was going and coming. This is in Al Naghi branch in Madina Hyundai dealer. Many customers never complain because they get tired. That doesn't mean the dealer is not causing problems or bad services and maintenance to customers. Many consumers don't know what's happening in the company and many of them, they trust the dealer, that they are not cheating or lying.

For this reason, not much complains you will find on them, and what’s happening is the dealer is playing with the consumers’ trust by cheating and lying to them and killing the company name slowly day by day. Either Hyundai company will fix the problem through the dealer, and the car is still under warranty which is now nearly finished due to mileage and the time, and compensatory loss of my time, money, stopping the car for a long time in the company, errors in the repair, and the stress which was caused by the dealer, by lying and deception and screaming on my face, or I will go to another channel to claim my rights from there and it will cost a lot to Hyundai company. In the future, I am not using the car much to avoid more problem, that means I can't use the car when I want to right now, and no more traveling long trips

At that time we went into Hyundai and asked why. They stated not covered because of either the previous accident or that we did not use Hyundai's transmission fluid. After minutes of disagreement we asked them to put that in writing. We wanted on paper why they were denying our request. They refused. We then contacted our service mechanic that we have our oil change with along with everyone else. He prepared a document in writing of what transmission fluid they put in the vehicle. We also confirmed with another Hyundai dealer (Baytown) that that was indeed the correct transmission fluid. We also contacted Hyundai's consumer affairs department.

After 27 minutes of being on hold, the lady advised that the warranty was being denied because again we did not use Hyundai transmission fluid and also because the timing belt was not replaced at 60,000 miles. No mention of the accident. We again asked Hyundai to put in writing why they were denying the warranty. They again refused. Hyundai told us that it was denied for a total of three reasons but would not put this in writing. If that is what they believe, then why not put the reason of denial in writing?

We now have our vehicle back at Allen Samuels Dodge to make sure that it was not because of the accident. They advised they would put this in writing. We purchased our Hyundai in 2005 because of the "Great American Warranty". We are extremely disappointed and will never purchase another Hyundai or Kia again. Every time we get the chance, we will tell people what we think of Hyundai. Our family is under a bit of stress right now. My wife in the last 3 weeks has been diagnosed with colon cancer. This situation with Hyundai is not right and has added yet more stress upon our family.

One might think what the big deal is. Well, the big deal is that having too much oil on the oil pan is almost as bad as not having enough oil. The oil turns into a froth which loses its lubricating properties which in turn will cause excessive engine wear. I have taken my car into a dealership to have them confirm that the oil level is at the full mark with only 4.5 quarts and have that in writing. I called the Hyundai consumer affairs hotline and have spoken to 4 different people (I do have the names of two of them). Every time they avoid answering me directly. They will not put anything in writing.

Finally, I had someone by the name of Erin from Hyundai call me and tell me that if I want the warranty to cover any damages down the road, I would have to have Hyundai change my oil. I was under the impression that legally, that is not true as long as one can provide reasonable records.

Anyway, my main concern is that Hyundai is trying to hide the fact that they made a mistake and they don't want to admit anything. I believe that this could turn into a class action lawsuit when these cars start having engine problems down the road.

The following letter details my contact with Hyundai Motor America. Within a couple of weeks, Hyundai responded by phone, through a very proper and courteous Isaac. He summarily informed me that since the cause was possibly "rust," a normal wear situation, that a warranty claim was not acceptable (and consequently, I can only conclude, that there was no safety issue to be addressed.) He most certainly could not answer how three wheels could have brake pads at more than 50%, and one nothing but metal on metal. I am sorry to say that my displeasure got the best of me, and I let him know that they were losing a customer and a positive spokesman for their products.

"At 31,000 miles, at a recent inspection in December 2009, my 2006 Sonata was found to have the left-rear brake metal on metal. The front brake pads and the right-rear brake pad were normal at more that 50%. Most of my driving is on the toll way with one-way trips of 45 miles. The dealership insisted that although only the left-rear brake was faulty, that for safety reasons the right-rear brake needed be serviced at the same time. The car is still under full warranty, but I was charged $288.76 for the work. Now, having had the opportunity to talk to mechanics, the general consensus is that some assembly defect could have caused the mechanical problem and the consequent safety issue.

Considering that I have maintained the vehicle at even better than recommended schedule, at this point, it seems fair to state that the repairs should have been covered under warranty, with no charges accruing to me. I have always spoken highly of my car's quality and satisfaction with it, even to the extent that a friend bought 2 (two) Azeras. And I can assure you that my recommendations were no empty words. The repairs were done at Gurnee Hyundai, IL, Invoice no. **, VIN 5NPEU46F36H035091."

The dealership also told me that just the two front tires were so worn on the outsides that they were pretty much bald and would need to be replaced immediately. The problem is that the tires are 60,000 mile Goodyear tires with only 10,000 miles of use on them. I believe that the recall on my front subframe and control arms caused my two front tires to excessively wear to dangerous levels. How else do you explain that only the two front tires were bald and the 60,000 mile tires only have 10,000 miles on them?

Even the dealership admitted that it seemed strange and that it could have been caused by Hyundai's recall. I called Hyundai and the woman I spoke with explained that in their recall deal with the government; Hyundai would not cover any additional items related to their recall or caused by their recall translation - Hyundai doesn't want to pay up. I even got the woman on the phone to admit that others had called about tire issues as well. Hmm... sounds like a future class action lawsuit to me!

The reasons they gave was the vehicle was out of warrantee, I was the 5th owner, and the car has too many miles (96,387 miles). I explained that this is not a warrantee issue. I explained to both companies that since this is a safety related defect the National Highway Traffic Safety Administration says they are required by law to make the repairs at their expense. They still refused. I filed a complaint with the Office of Defects Investigation at the National Highway Traffic Safety Administration online. Confirmation number (ODI Number) is: 10295146 http://www-odi.nhtsa.dot.gov/ivoq/index.cfm this office states that "If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must provide a remedy at no cost to the owner.” I was charged $79.95 for the diagnostic, and was given an estimate of $1,525.26 to have the work done. After I advised both Lee Hyundai Inc. and Hyundai Motor America of their legal responsibility, they would still not refund the diagnostic fee and still would not repair my vehicle. I complained to the State Attorney General's office. They contacted both Lee Hyundai and Hyundai Moters America. Surprise they still would not fix my car. Lee Hyundai did offer me a 10% discount on the work.

I have lost the use of my car because the seatbelts are locked in place, and the airbag will not deploy since the module failed. Also, I was not able to use my car to drive home for Christmas because of the failure.

I was admitted for suicidal thoughts to Austin State Hospital since and have been released. However, I do not have a job, I do not have a car and none of it could have been this horrible if the airbags had not failed to deploy. I feel that Hyundai should make this better by offering me a settlement. I do not want to scar the name of Hyundai but feel it is important to make a point that the airbags did not deploy and there should be an effort made to make the situation right.

It arrived to Royal Hyundai around 11:00 a.m. on January 4, 2010. On January 5, 2010 at 4:20 p.m., we were still in limbo waiting on approval to order a ignition module (a 2-pound part). At 5:00 p.m. on the same day, Rich called me to let me know that they ordered my part but he did not expect to see it until Friday, January 8, 2010.

Five days after, my car would not start. (Did I mention that this is a brand-new car for which I have a $702.38 a month payment.) They clamed it is all Hyundai's fault, because you people will not overnight any parts! To put it nicely, I am **. This is the 2nd time my car has been in their shop, since I purchased the car in July. (In August, the brakes decided not to work)

My opinion of Hyundai is you **. I want someone to explain to me in detail why my car had to be out of my hands for over a week for a simple repair. This has cost me over a $150.00 this week for a car I do not have, which is not my fault ,it's Hyundai's. Between Hyundai and Royal Chrysler, I will be making a formal complaint to the New York State Better Business Bureau and the Attorney General.

No one should have to go through what I have been through in the last few days. It is costing me $22.66 a day for a car I do not have. Not to mention the inconvenience. As of today, I have been with out my car for 3 days at $22.66 per day plus insurance. My time dealing with idiots that have no good answers for me, meeting with tow truck driver, arguing with the dealership about their nasty Courtsey car that I told them to come get because it smells so bad that I will not drive it.

The car ran fine for a few days then started having trouble starting. It was very slow to start. I'd have to crank it repeatedly, sometimes floor the accelerator to get it to start. Once started, it ran fine aside from the reek of gas. Two days ago, it stalled out again repeatedly. It has been to the dealership more than a dozen times. They never have an answer for why it is slow to start or why it stalls. I've taken it to Pep Boys for diagnostics and they can find nothing wrong. I replaced the plugs, wires, etc, and still have the same problems.

When I realized the sub-frame was rusted away, I immediately got online and checked for a recall and sure enough, when I called the service number for the closest Hyundai, like they said online, it was Sycamore in Terre Haute Indiana, about 20 miles from me. The service manager, not sure of his name (but I can get if you need), took the vin and said he will check for recall. When he called me back, he told me there was a recall on my car, but he said that it was not as good of a news as I thought. He said that the sub-frame replacement only covered replacing it only and if anything breaks or needs to be replaced, I had to pay for it. He said that about every time they have replaced these sub-frame recalls that bolts break off and other problems occur and customers have had bills to pay after they were done.

Well, talk about building me up and kicking me back down again. So he told me to bring the car over a week from Monday, which is tomorrow and leave it. He didn’t give time when it might be done or nothing. Now, I don’t know about you, but I feel as though I’m getting jacked royally on this deal. That means he can make out a bill for whatever he wants to make it out for and I only make min wage at my job. So for tranny, cv joint and bust and break a poor man’s bolts, I am, excuse my language, screwed. Now I don’t have car to get to work and I’m making payments on a car I can’t drive.

I can’t believe Hyundai corporation is not responsible for fixing all damages to my car. I am very upset. I loved that car. It was the newest and best running car I have ever owned and I only drove it for two days. Oh yeah, I contacted the person that I got car from and asked them if they ever got any notice about the recall. They said no. They did tell me the front-end needed alignment or tierod ends or something but they were not responsible. I could have been killed and/or killed other innocent people if it happened on the interstate where I was in minutes before. Ok, sorry I was getting a little angry for minutes. Well, thank you for listening to my problem and I hope you will let me know if there’s anything that can be done. Should I just junk the car or is there any way to contact a big wig in the Hyundai corporation for me and maybe fax this letter to him and maybe he will pull some strings for me and do what’s right and fix my car. Please respond.

Believe me, you don't want to buy a Hyundai whatever you do!

All of the execs in my office froze when they either saw me pull up in my new Genesis or jaw dropped when I announced I sold the 7-Series for a Hyundai. I have been the owner of the firm for 5 years now, and many of the employees and partners value my opinion so it was shocking to them that the owner of a fairly large company went out and bought a Hyundai. In the beginning, I was extremely satisfied and excited not only with the product. But I had a sense of "I did the right thing for my clients." Our business is built around providing free legal support to the less fortunate, and when you pull up to their homes in a $90k car, the first thing you think about is if they are looking at you through the windows.

For the first few months, I had over 50 people stop and ask about the car. I couldn't stop talking about it either. I was extremely impressed with the way Hyundai made such a bold move trying to enter a luxury car market in such an unstable economy. The people would either embrace it or frown on it. Then the problems started. In the beginning, it was minor things that we can all expect. The radio started going in and out, back-up camera failed, mainly just minor inconvenient stuff. I soon after started getting a funny noise from the engine when the vehicle slowly changed gears from 2nd to 3rd etc. - almost like a grinding noise and this was in very low speeds.

I took it in for service, and at that point, the service rep Andrew, who I may say has been nothing short of excellent, inspected the noise. As we were looking under the hood briefly, we both picked up on a hissing/clicking sound. He decided to have a tech look at it so I left the car with him. He called several days later and mentioned the tech couldn't find the issue, so they are having an engineer from Hyundai come out and diagnose the problem. A few days went by, and I received a call from Andrew. He stated the engineer, Mike, HMA Service Engineer had looked at my car and found nothing out of the ordinary and it performs as designed. At this point, we both knew this wasn't normal and wasn't the way it drove off the lot when it had less than 100 miles on it.

Soon after, my wife was just about to get into her BMW in our garage to go to work and I happened to be leaving for work at the same time. Our vehicles were side by side in the garage, and I happen to start mine first. Soon as I hit the start button, the engine made a loud bang, almost like it back fired and my wife jumped 10 feet in the air! After the loud bang, the car started and that clicking that the engineer said was "performs as designed" was now very, very loud and the check engine light came on immediately.

I called Hyundai, and they said it was safe to drive it to the dealership. So that's exactly what I did. And the noise was so loud by the time I got there; I was embarrassed when I hit the red light before the dealership because everyone within a 1-block radius was staring at me. The dealership had my vehicle for over a week this time around, and I spent that week deflecting the negative comments at work from my staff and execs.

Andrew called me the following week and said my vehicle was ready for pick-up. Upon arrival, I asked him what the scenario was, and he said there was a misfire within one of my cylinders and the problem had been resolved. Because the check engine light came on, they were able to diagnose the issue right away. I got the keys to the car and was ready to drive away until I started it and felt a constant vibration coming from the engine. I asked Andrew to check it out, and he sat in the car. He stated this wasn't normal and he would contact the engineer. A few weeks later, he contacted me back and said the engineer was coming into town and could look at my vehicle again. I set up an appointment and dropped off the car for the engineer to look at. Within 2 days, Andrew called back and said my vehicle was ready for pick-up. I went in to pick it up and asked what was wrong, and Andrew said the engineer stated it performs as designed.

At this point, I asked Andrew to step outside because of the customers overhearing our conversation, and I asked him what the deal was. He said the engineer mentioned there is an isolated problem with the V-8s and they are working on a solution. I told him this was unacceptable and they had better give me a better answer than "It performs as designed." He gave me the number to Hyundai Consumer Affairs and said it was out of his hands and that he was sorry.

I contacted Consumer Affairs and was quickly attended to. Consumer Affairs called the dealership and verified the problems and immediately scheduled a day and time when I could drop off the car for Chris, the HMA rep to look at it. A few weeks went by, and the vibration problem was progressively getting worse. Andrew contacted me on my cell and scheduled for me to bring the car in. I told him I wanted to be there when they look at it so they can tell me to my face "It performs as designed."

The night before my appointment, I dropped off my car at the dealership but held the keys so they couldn't do anything to it until I returned the next morning. That next morning, I showed up and met Mr. Chris and Mr. Mike. I briefly spoke to the two individuals, and Mr. Mike, the engineer for HMA, stated that if the vehicle runs for several hours, the vibration goes away. I responded by letting him know I didn't spend $42k to have my entire body vibrated every time I got in the car and it would only go away if I was driving for over 2 hours

John, the service manager, introduced his self as he walked up, and we all 3 conversed about the situation. The engineer stood steadfast about there being nothing wrong with the car. So I started it in front of all of them. Immediately there was admittance from all 3 reps that my car in fact has an irregular vibration. John actually mentioned that the rear of the car vibrated just as bad as the front did. The engineer hooked up his laptop to the car's computer and for 20 minutes looked at the engine. After he was finished, he mentioned the data would have to go to Hyundai and they could dissect it and see if they could find a problem. That's when I stopped him right there and said, "You're telling me that there isn't a problem with this car?" And he said the vibration was abnormal but he could not locate the issue until Hyundai dissects the data from the car.

I made it very clear to all 3 reps that I wanted them to admit that this constant vibration isn't normal and if they say it is, then Ill choose one of the V-8s on the lot right now and compare them to mine to prove a point. They all agreed that it isn't normal but it would take time for them to find a solution. A month went by, and I didn't hear anything back from Hyundai and my problem was getting worse by the day. Now the car vibrated in park to the point of it being annoying, then if you drove on the interstate at 70 mph, you can visually see the passenger seat throbbing back and forth.

I garaged the car for over 2 weeks until Andrew had a solution and wound up having to drive my collector cars to work everyday, which I was not happy about! I finally had enough, and I drove the Genesis into the dealership and asked Andrew to step outside and discuss the issue. He walked out and said he hasn't heard anything back yet. I asked him to look at my car again, and he sat in it and verified it had gotten worse. He stated that Mr. Chris was to have a scheduled conference call the following day, and since my car had an open ticket, they would discuss it and he would get back to me.

The next day, I decided to drive the Genesis to work. By the time I made it home from work, I was so mad that I didn't receive a call and the car was progressively getting worse by the day that I went into the dealership that night. Luckily I got there before 6pm, and lo and behold, Chris was there. He looked me dead in the eye and didn't even acknowledge me. He walked out of the office and into the back where I couldn't stare at him through the glass office window.

I spoke to Andrew and requested the information from the diagnosis, and he gave me a copy of the completed work order. It stated "Performs as Designed" in the comments. At this point, I lost it! I demanded to speak to Mr. Chris, and of course, he was unavailable. Andrew said it was out of his hands and I would have to contact Consumer Affairs again.

After this all had played out, I discussed the situation with my wife and came to the conclusion that this was a big mistake! I believed in a company that seemed to care about the people and a brand that was supposed to rival other luxury brands. I made every effort to allow Hyundai to fix the problems and be a proud Hyundai owner. After my experiences with the HMA rep and HMA Service Engineer; the way the situation was mishandled; the fact that I was told one thing and comments on my service ticket said another is enough for me to request that Hyundai either attempt to service the vehicle one last time to fix the problem.

Prior to writing this letter, I attempted to trade in my Genesis for another brand. Both times I attempted this, the dealerships said they would have to have the vehicle looked at further due to the vibrations within the engine compartment and the cabin. Therefore I as that Hyundai either fix the issue within a timely manner or purchase the vehicle back from me, so I may put an end to this nonsense without any further recourse.

I had sent a friend of mine who wanted to buy two Accents, one for himself and one for his mother to the same dealership. He had cash to purchase them. He was told by the owner that they didn't make them anymore. I could not believe my ears. Oh well, he went across the street and purchased two Fords. I guess in the spring, we will doing the same thing. We thought someone from Hyundai might be interested. Thank you.

I called customer care and explained to them that no one told me that I need to keep all maintenance receipts in order to be able to use the warranty. The person on the phone told me that this is explained in the user manual. I argued that I did not sign on the user manual, which by the way was given to me after I signed the contract to purchase the vehicle. There is no mention of this in the actual contract and if I did know of this condition, I would probably not purchase the vehicle. My arguments did not result to anything. They still insist on me presenting the receipts for 9 years of maintenance in order to cover any work on the transmission.

I got the car back. It still does not work. Again, they blamed it on my phone. I told them, "Why is it doing it with the phone not powered up or not even in the car?!" Back to the dealer the 4th time, the new radio (which I asked for the second time) seemed to work okay.

Here's the bigger issue and this affects most Genesis Coupes. The hood does not fit properly on the car and bounces while driving. I have had to pull over numerous times to make sure the hood is secure. It is that bad. The car has been to the dealership 7 times and Hyundai has sent two corporate folks to look at it. They say it is fine - when everyone else sees the problem - and knows it will take a huge fix so they want to ignore it.

It is a safety issue. If it does not fit right, it may not latch right. I was told it would not come open but I asked to get that in writing. They refused. Hyundai has ignored my pleas to fix this hood in the name of safety. They have no desire to fix the car. I have now been forced to pursue a Lemon Law claim against them in addition to filing a safety claim with the National Highway Traffic Safety Administration. I will not put my family in this car.

I still don't know if the work on the car will be under warranty. I just wanted America to know what great (sarcastic) vehicle service and care the consumer is getting these days when economic times are bad. No customer service and compassion exist!

I am awaiting an answer from John ** on this matter and have since heard many complaints from consumers and now the websites. I would appreciate some answers. This car is parked in my driveway at all times being my dad's daughter. Thank you. If I do not hear back within the next week, I will be contacting my dad's attorney. This letter was sent to John over two weeks ago.

I explained to Hyundai that I have had 3 different warranty items repaired on the engine and I was never asked for receipts. I further stated that my owner's manual states that I did not need any transmission services, except to check the fluid levels. I did provide receipts that indicated around the late 80,000 mile early 90,000 mile I had to change the transmission pan and therefore put in new fluid. I even went so far as to talk to the corporate warranty complaint center, which did nothing for me, except direct me to contact the Hyundai representative, which I did. After trying to contact him 2 times over the period of 3 weeks, I gave up and can honestly say I will never buy a Hyundai again because of their dishonesty about their warranty, as well as their lack of customer service.

Now we have another problem - the car just lost power while driving the other day. My husband made it home but barely. We had to have it towed to the dealer. They have now told us the car needs an oxygen sensor and catalytic converters. We still have the warranty; however, we are told that it is not covered. There was no warning about this sensor, and the dealer tells me that it melted from the heat of the catalytic converter and clogged the converter and that is why we have such an expensive repair bill. This is just ridiculous. There are no warnings on any of the repairs that may need to be done - no lights, no sounds, just stop working and need expensive repairs.

I will never buy another Hyundai product. I am done. I was told to get a Toyota or Honda and stayed away from them because they were so much more expensive and have only a 36,000-mile warranty. However, everyone I know that has those vehicles never seems to have a problem. What a mess. I am extremely angry. We still owe two years' payments on the car and can't get rid of it at this point, and now, the addition of this very expensive repair. Warranty my **, they don't cover anything.

Upon research, it was discovered that there is a NHTSA Campaign ID Number: 09V124000 that addresses this same issue prompting Hyundai to issue a recall 089; however, when I contacted the dealership, they stated there was no recall for this vehicle. The factory recall campaign covers vehicles in the "salt belt" and this vehicle was originally titled in Missouri and we owned it in Illinois which are both considered part of the "salt belt" as salt is used to melt ice on the roads during the winter months.

Hyundai Consumer Affairs was absolutely no help and they did nothing but contact the dealership which in turn looked up the VIN and told them it's not covered under the recall. I told Consumer Affairs that I need someone in Hyundai to explain to me why this particular vehicle is not covered and they told me to look in my owner's manual under "Alternative Dispute Resolution" which is absolutely of no use to me because that tells you to contact a third party for dispute resolution. Why can't Hyundai answer my question? It's their vehicle and their recall! I'm absolutely disgusted with Hyundai Consumer Affairs and I am appalled that they won't honor a safety recall!

Ongoing problem since car purchase: In this particular issue, the problem started nearly as early as when I purchased the car new. I reported the problem to the dealer for the first time on April 7, 2004, while the vehicle was still under warranty. I was told that since the problem could not be replicated at the dealer, it could not be fixed. The problem continued intermittently since I first owned the vehicle. Professional assessment: On September 9, 2009, the intermittent problem escalated, the car would simply not start (see attachment e-mail). A tow truck came and started it. I drove the car to Costco for a new battery but Costco recommended I go to Sears for installation (I left the car running while at Costco). I drove to Sears, just a few yards away, and turned off the engine. The engine could not be restarted, however, this time, a mechanic witnessed the problem.

I had him call David ** at Hyundai and describe to him the problem. From a mechanic to another, I thought the explanation might be coming more clearly. I was somewhat disappointed. The Sears mechanic minced his words when speaking to the Hyundai mechanic, like a guy not wanting to tell the other guy what to do. The Sears mechanic said a lot more to me, most of which I did not understand because I do not have the reference education for it. One thing was clear though: the battery, only one year old, was perfectly fine and did not need to be changed. The Sears mechanic, who had witnessed the problem, indicated to me (only) that he believed that the problem stemmed from something electrical between the starter and the battery, but that it was not the battery. The Sears mechanic did not tell his conclusion to David of Hyundai.

Hyundai dealer: On September 10, 2009, I took my car to the dealer. This time, equipped with the knowledge passed on to me by the Sears mechanic, I was able to give a full explanation of what the Sears mechanic had told me about the problem (including what he had told me but had not told David ** of Hyundai, that he believed that the problem stemmed from something electrical between the starter and the battery, but that it was not the battery). Curiously, sometime later during that Sept. 10 visit, the Hyundai dealer then diagnosed a faulty clutch switch. Doubt issue: So, basically, it took a Sears mechanic, to tell a Hyundai mechanic what was wrong with my Hyundai car, before the Hyundai mechanic could assess the problem and fix it! Does that seem right to you? How can I trust the Hyundai mechanics and the Hyundai dealer again?

Trust and goodwill issue: Since the problem existed since I purchased the car new, since I reported the problem several times during the warranty period and after, to the best of my ability, not being a mechanic myself, I cannot but ask that the problem and its repair be considered under warranty and all monies paid towards it refunded to me with no hard feelings. But the Hyundai dealer said it will not consider this repair to be under warranty because it was repaired after the warranty had expired. Yet, while under warranty, the Hyundai dealer could not find what was wrong with the car. Do you see the dilemma? The fact that the Hyundai dealer says that: 1) it could not reproduce the problem which did exist, 2) that the dealer found a defective electrical clutch switch only after I informed Hyundai of the Sears mechanics diagnosis does raise suspicion, not to mention questions of competency, truthfulness

Conclusion: In addition to 1) doubting whether I can trust that the Hyundai mechanics ever really did do their job right, 2) that the relationship with the Hyundai dealer has been deeply damaged, and 3) that I now feel less trusting towards Hyundai about the future, there remains the fact that I did experience that starting problem with that car since I owned it, and I first reported the problem to Hyundai while it was under warranty. Request: This issue has now escalated not only to a mechanical issue but to a warranty issue and furthermore, to an issue of trust. I hope you can see that. While this mechanical issue seems to be fixed for now, I am not satisfied that the warranty was respected. Trust has been broken. Future dealings with this dealer are compromised. I would welcome your feedback and I hope that all this can be resolved kindly to our mutual satisfaction.

I do not know why I even bothered getting an extended warranty since this is the second time I brought my car in for a major repair which just so happens is one of the 10% that is not covered on my car. I think that this is a major problem and Hyundai needs to take a look at this problem and make sure that this is fixable under warranty! Consequences: I can only put gas in my car using a gas can which is scratching the hell out of my paint, not to mention the wasted gas that pours out onto my car!

There is limited warranty on most electronic items. There is no timer on the front or rear window defoggers. Windshield washers only spray lower part of windshield. Driver and passenger seats need to have the same features. Sunlight blocks out nav. system and rear backup camera. It needs larger sun visors with separate additional side extensors. No light is under the hood. Both front seats need more thigh support. Too much road feel and vibration from Dunlop tires cause hard ride and stiff steering. There is a blind spot when passenger seat is all the way back. It need grips on underside of steering wheel. Rear mud guards are too small.

Lou called me and told me my car was repaired and the cost was $549.16. I said, "What about my warranty?" He told me they could not put in for the warranty until Monday. I had to pay first to get my car. Monday came and when I inquired about the warranty, I was told it was covered under the 5-year 60,000 miles but not the extended warranty. This is my complaint, and I am very upset about the con job that Hyundai's Extended Warranty sold me. I wonder what else is not covered? Thank you.

The transmission started acting up after 100,000 miles! It would jerk when I come to a stop, and sometimes, it's so violent that a couple times I got whiplashed. That continued for a few months, so I stopped driving it for a while. Now I started driving it again, and the transmission is now just stuck in 3rd gear and won't shift at all! I don't have money to pay for it to get repaired and do need my car to go to work and make money to feed my self. I'm sure there are a bunch of people out there who are going through this or have been through this. I feel that this is unfair for consumers who buy a car and it doesn't work after a couple years. Whatever happened to the quality of a product? I am just very disappointed, and I hope someone out there could maybe help out someone else for a change.

My son was with me in the back seat. He still has nightmares about the noise and what could have happened. I had the car towed to my local garage and the mechanic spent 2 hours cleaning out the rust and prepping the car to be repaired. So the towing was $60.00 and the prep work was $80.00. Then, he found the recall on the Internet and had the local Hyundai dealer pick up the car.

It took them one week to fix and only got me a loaning car after the first 3 days. They said they didn't have any to give me so I missed 2 days of work. The car has been fixed at no cost to me but Hyundai refuses to pay me back the $140.00 I spent saying it's in my owners manual. I was going to buy a new Hyundai down the line and I told them that because they refused to pay me back the $140.00, they would lose a lifelong customer. They said, "So what?"

Hyundai has not compensated or stood by their customer satisfaction that they say they stand for in the media. Do not buy a Hyundai if you want to be inconvenienced. They will not do anything to compensate for the fact that they are unable to replace these units within an acceptable time frame (few days). It is just not right. They should be paying part of my car payment because I am unable to use the best features.

The car had about 42,000 miles when this issue started, it now has 52,000 miles. That particular part of the warranty will expire at 60,000 miles. I can't help but to think that Hyundai is waiting for my warranty to expire. I have been late to work 6 times this year due to this issue and am quickly losing credibility. My children have been late to school. I have paid for rentals. As a single mother, the emotional strain of being stranded at home without a way to get to work or school is draining.

I spoke with the technician and I got the number for Hyundai and called and started a case with Kristy. I then called back to speak with the manager. I explained to the manager, **, that the car was doing that before the car was brought to them. He still insisted that Sears caused the problem. We called Sears and they explained how they did the flush and what the customer's complaint was when we brought the car in. The manager still stuck to his decision to not cover the car but he said he would go to Hyundai to see what needed to be done. I waited a month and a half to be told that they will not cover the car. I then called Hyundai myself and Kathy said that she would see what she could do. I called them back on 8/26 and was told that the District Parts Service Manager denied the claim and there was nothing they could do.

I asked how to get in touch with the District Parts Service Manager and Hyundai told me they do not have the phone number and I would have to get it from the dealership. I then called Thompson Hyundai and was told that they were not authorized to give the phone number. After fussing a bit, the technician offered to set up an appointment with the DPSM but they do not know when she will be in, so I have to wait until 36 hours before she comes in before I will know when she will be in. I called Hyundai back and spoke with Matt and he said that he will put in a message to the DPSM to let her know that I am hoping for a call from her. I have been looking into how to make a complaint and I have noticed that there is a website that has complaints by Hyundai owners and their complaints are the same as mine. The other problem is that the warranty will not cover a rental car if the warranty will not cover the services being rendered.

The dealer has no loaners available at this time. I called the Hyundai Consumer Affairs phone # - listed above - and was told they cannot force the dealer to give me a loaner, and that Hyundai will not reimburse for car rental. I called again the next morning, reiterating that I believe Hyundai is responsible for car rental. It's not the dealer's fault. This is a Hyundai problem. Result from 2nd phone call is that I'm waiting for supervisor to call me back (although rep told me the supervisor would give me the same response). But, I should expect a return call within 24 hours - 24 hours! They have an entire day to call me back?

I wonder how they would have responded if my car would have fallen apart while driving on the highway with my 3-yr old daughter in the car, causing an accident and bodily harm - or worse. I'm going to say that to the supervisor if I get the push back again - if they ever call. I loved my car, but now, I won't buy another Hyundai - ever. Other companies pay for rental or provide loaners when there is a recall. Why am I having to pay out of pocket for poor engineering? I'm not at fault here - I didn't neglect maintenance of my vehicle - just happen to live in the 'Salt Belt". I hope no one has gotten seriously hurt from any accidents that were caused due to sub-frame corrosion.

Here are the steps I took to address the problem: 1.) I googled the flickering screen. Nothing. 2.) I called Hyundai Net and spoke to a technician, Charlie. I didn't get two words into describing it when he stopped me. It turns out Hyundai has known about this problem for some time. The original units had bad chip sets. Charlie said the chip sets were fixed; the bad units recalled from the distribution centers, and new units sent out; 3.) Naively, I called my dealer to arrange to bring the car in to have the bad unit pulled and a new one put in, only to discover that there are no units, anywhere in the country. They are on back order for months, if not the foreseeable future.

This is simply unacceptable. I paid a premium price for the car, and an extra $1,200 for the navigation unit, that it should not only break after 2500 miles is bad enough, but that it should render the car extremely difficult to drive and never mind the fact that I also can't use either the nav system itself or even the radio is outrageous in the extreme.

Here are the steps I'm going to take to be made whole: 1.) I will take videos of the problem and upload them to YouTube; 2.) I will start a blog about the problem, urging customers to buy any other car but a Hyundai. There will be links to the videos as well; 3.) I will contact Consumerist.org and have them report the story and link to the blog and videos. That will get the story and links on Digg, Facebook, and the rest of the net; 4.) I will start a Twitter feed, marking every single day the problem remains unfixed; 5.) I will take Hyundai to small claims court and sue them for the $1,200, bringing the videos with me to be played on my cell phone. I have no doubt I will win.

I urge everyone who owns a 2009 Hyundai model with a Nav unit and who is reading this to bookmark this post. When your unit breaks down, and if it is an original unit it will break down, you may want to follow in my footsteps. I'll report any progress made back on this thread. Hyundai needs to know that it cannot cause major problems for its customers and refuse to do anything about it.

When I bought the car, they sold me a bumper to bumper 100,000 mile warranty. Now they say that was just for the power train. Well that was the warranty for the car, I didn't need to spend $2,500.00 for that. Now back to the new radiator. We still don't have heat on the passenger side and now it smells like antifreeze again. So, we have to take it in again and they said we will once again have to pay to have it fixed. They are saying that it's probably the motor and I will have to buy a new motor. Well if it is the motor, would that not be the power train? They said the motor won't be under warranty as it still runs, but no heat! We live in Alaska and at forty below zero in the winter, I need heat since I am driving 100 miles a day to work. If you can't help me, maybe you could steer me in the right direction. The dealer is Hyundai of Anchorage.

July 9th, 2009, I provided the receipt for the last transmission service done. Sadly, that was the only receipt I could locate. The Goodyear service center, where I had the car maintained for the last ten years changed ownership and lost all the records in their database. The Hyundai dealership told me to bring a letter from Goodyear, stating that they had performed all scheduled maintenance. On July 10th, 2009, the letter from Goodyear was provided to the service manager. He stated that the letter should be enough documentation. I was also told how clean the fluid looked.

July 13th, 2009, I was informed that I needed receipts stating what kind of transmission fluid was used. It was now obvious to me that Hyundai had no intention of honoring the warranty. When I purchased the car, the salesman never told me that I had to have the car serviced in any special manner. I thought I would be considered a valued customer (I own 2 other Hyundais) but apparently, that is not the case. Now I am out over $1,800 and wasted many of my lunch hours providing documentation that is worthless.

What do I do? The car is dangerous. I have to have a car that is safe and still owe 2 more years of payments. No one can find the problem. Hyundai customer affairs said that even at 62,000 miles, it wouldn't have been covered under warranty if they would have found the problem. I've been ripped off. I can't drive the car to work. I work 52 miles away from home and someone will either kill me or I'll kill them in this car. Please help.

On June 6, 2009, we had to take the van in for repairs again. All lights had come on and they said they needed to replace the battery. The car was returned the same day. On June 12, 2009, all lights were coming on and the radio would shut off on its own. Van was returned for service again, at which point they said the junction block had bad connections and they installed a junction block. The car was returned on the 18th of June. On June 19th, we were on a trip to Denver and the car broke down en route. We were stuck on the interstate for 4 hours. All lights were coming on, the radio was coming on and the car could not be jump started. The van was turned into the service department on June 22nd. They stated that the sensory assembly was bad and needed to be replaced. The van was then towed from Kansas City to Muskogee on July 8th.

On July 8th, the car was returned to the service department because the speedometer would not work. The car has been at the service department since July 8th. They have called several times and told us that the car was repaired. Each time we have done a test drive and to no avail. The car is still in the service department at this time.

As of August 12th, we have had the car in our possession for a total of 12 days since purchasing it on May 21. I have been contacted by Hyundai and they have stated that they will not declare it a lemon. They said they would buy the van back from us but that we would have to pay them around $1300 for the miles that were put on the car. They are refusing to reimburse me for the $1019.50 that I had to pay to license the van. They also said that they would not find me a new van, that I would have to do that on my own. They had stated they would make the first 3 payments on the van which they have not done. We were told they would reimburse for the hotels that we incurred due to the break down but that has not been done.

At this point, I would just like to be treated in a fair manner.

I said Hyundai sold me a car with a faulty unit and I need to be compensated for my inconvenience. Their response was they completely understand and are sorry, but it is not in their contract to do anything. They said it is up to the independently owned dealer to help you if they so choose. I said I purchased a more expensive car and expect to have all of the equipment to work, and once again they apologized and refused to provide me a cheap portable navigation unit. So buyer beware: if I cannot get a simple navigation unit, then what would happen if the entire car did not run? Would they put their problem once again on the consumer instead of taking responsibility for their faulty parts?!

"Electronic Stability Control (ESC) determines the driver´s intended path while turning, using sophisticated electronic sensors. If the vehicle is not responding to the driver´s intentions, it can selectively brake individual wheels and/or reduce engine power to help return the vehicle to its intended path."

The salesman stated it probably had something to do with the battery being jumped. So he made an appointment with the service department for me to bring it back the next day, but the light was off at that time. So, they ran the computer check for codes and did not find anything. We played this game for 6 months with them trying all kinds of things to get the error code to come on, nothing happened. So, the 6 month I began to have problems with my battery draining down to the point where I needed a jump start to get going. This happened 3 times then the service manager decided the battery was causing my ESC light to come on because every time the voltage got low, it would trip the ESC and ABS light. That made sense and made me feel even more comfortable now that I knew I was driving a vehicle with an electrical short.

They installed a new battery and on the way home, the light came on again. At this point I am seeking a Lemon Law attorney and the dealership manager begs me to give them one more try and I do that, only for the ESC to continue to come on. So, I called the salesman and explained everything to him because I did not want him to get a bad rep because nothing was his fault. He suggested I contact Hyundai customer service. I am so glad that call was free because it was useless. They told me if they could not find the error code that goes with the ESC light there was nothing they could do. So now, I am putting it in the hands of a Lemon Law attorney. I love the car but I will not pay almost $40,000 for a car that is slowly dying with only 8 months of usage.

Consequences for me would be the personal time I have spent without the use of my new car, the time I have spent sitting and waiting for a jump. The frustration with the dealership and corporate office telling me to prove the light came on. They will know very shortly the results of my proof.

Now, it is July 2009, and the car was towed into the shop, because the drive belt was shredded. I am told the crank seal is leaking fluid onto the drive belt. I am waiting for this repair to be completed! This is the worst new car experience! Hyundai states they will honor the warranty but not provide a replacement vehicle under the lemon law. They will fix the problems as they arise. It's a totally unreliable car!

We arrived to the dealer with the light lit, making sure I was in the "correctly seated position" as described by the dealer. We filmed this, and showed the Hyundai rep the illuminated light. However, he said the car is operating correctly since he turned the car off, had me get in, restarted the car, and did this 5 times. He asked, “Why is it a problem while driving to pull over and restart the car if the light shows the bag is not operating?” This is a safety hazard, and we cannot pull over 2-3 lanes of traffic and find a safe spot to have me exit the car, turn it off, and restart it on a highway. The area rep called and said he will do nothing, and I can call the BBB. We have an audiotape and a videotape of the problem, which occurs if I shift my weight, hit a bumpy spot in the road,use the recline feature of the seat, and for no other apparent reason. This is a serious matter and consumers should file complaints with the NHTSA to initiate another recall or investigation.

Hyundai would not fix the problem, because I bought new tires from someone other than them. If Hyundai would not honor their warranty in a less than $200 case like this, they cannot be trusted to honor their warranty, should there be a real problem.

I've been taking the car to Germain Hyundai of Avondale for regular service to keep the warranty valid, even though they charge twice as much as what my long-time regular mechanic charges for the same service. Being loyal to Germain Hyundai has been a waste of time and money, since they cannot be trusted to honor their warranty.

They kept my car for 8 days when they attached the spoiler before I got it back. The car was returned with the driver side door panel scratched really bad. I took it back to have the panel replaced and that took 7 days. Yesterday, day 45 of ownership, the transmission went out and I was stuck in a parking lot with groceries melting and it took 10 minutes for roadside assistance to get a live person. Then it took her another 10 minutes to locate the exact address to where I was. The tow truck was an hour and the dealership they were taking it to said "We can't give you a loner car, we are all out." You mean to tell me you have that many "issues" with vehicles that your dealership is out of cars?

I called consumer affairs again with my 3rd complaint and told them I needed a loner car, I have to be able to get back and forth to work. Consumer Affairs informed me that a loaner car was not covered under the warranty unless I was 150+ miles from home so I have been sold a crappy car. I have no transportation to get to work, had to throw out groceries and can't get a loaner car to replace my 45 day old, 1,600 miles driven car to get back and forth to work. But you better believe that I still have to make regular payments on the car that has been in the shop 17 out of 45 days of ownership. Payments are difficult to make when you can't get to work. It feels as though no one that works for Hyundai cares about helping me. Please do not buy a Hyundai; it will turn out to be an expensive regret.

The transmission also shifts in and out of overdrive at 45 mph with the accelerator depressed and the service department staff has stated this is a known issue and Hyundai will not be doing anything about it. The fix for this would ultimately be a computer reprogram that would cause the car to suffer on fuel efficiency and Hyundai doesn't want to have to de-rate their fuel efficiency numbers to save wear and tear on the transmission that keeps jumping in and out of overdrive.

So in short, I have had my car to the dealership for transmission related issues four times and each time, the problem either reoccurs or gets worse. Hyundai knows that there are issues with the car's transmission programming (2009 Hyundai Sonata 4 cylinder) and have not found a solution to date. Meanwhile, my transmission in my car is being prematurely worn out due to poor engineering. What do you think I should do? My current plans are to look into a lawyer and the possibility of using the lemon law to get Hyundai to take the car back. Currently, I have experienced inconvenience, lost time at work or home and the aggravation of driving a car that has a transmission with a mind of its own. What I expect will be the future consequences is more aggravation and a prematurely worn out transmission and possibly other parts due to the excessive shifting.

Then it was serviced for improper adjustments, and back on April 3, 2009, for the sensor and computer replacement as it was bad. On the same day, it also had its inoperable driver side wiper blade fixed. Fast forward to squeaking 10 days ago due to left rear brake, it was serviced yet again on June 17; and left rear break was completely broken down and had to be replaced.

The dealership at Elgin Hyundai told me this is very rare. It cost me a total of $268.03. I spoke with the service manager about my complete and utter disappointment with this vehicle, and he stated I call and fax over all information to Consumer Affairs, which I did yesterday. It took them a whole 24 hours to deny my claim and tell me that it isn't under warranty and that it's normal wear and tear on a vehicle. Can someone please explain how a 2-year-old vehicle with 27,000 miles can have a break completely eroded down to the rotor?

I also completed my 15,000 inspection at 14,868 miles that cost me $140.00, and there's no mention of the breaks then. I'm very upset at the fast denial of this company when clearly this vehicle is a lemon. I would like to see where I need to take this past a fast 24-hour drive through "we won't refund you," Consumer Affairs, as this has cost me time and money as well as caused hassle. I had to get the breaks fixed immediately, because according to the service manager, it was extremely unsafe to drive.

I called Hyundai's Consumer Affairs hotline (800-633-5151) and spoke to Andy (ID# **) who told me that the recall has not been officially released yet, but letters to potentially-affected owners should be mailed by the end of June. He told me a dealership won't acknowledge this recall until it is official. He told me my car won't qualify for the recall reimbursement because the mileage is too high. Nobody has been able to explain to me how a recall due to a manufacturing defect has anything to do with how many miles are on a car. A defect is a defect and this one could have caused lives if the wheel had flown off the car.

Well, yesterday June 2nd 2009, I went to pick up my car drove it off the lot and barely was able to get the car to come to a complete stop. Suddenly, now I have no brakes when I did have them before this whole incident, my check engine light was on, and an alignment wasn't done on my car. I was fed some line that my rotors were rusted from the car sitting for 3 weeks while I was in the process of getting Hyundai to fix my car. This is not my problem that this happened to the car and they are refusing to fix it.

Upon the inspection of my car, the shop employee asked me to come into the garage/repair area so they could show me what they had found. They discovered that the sub-frame had completely rusted out and recommended that I have my car towed to the Hyundai dealership as this was definitely a manufactures defect in the sub-frame and that my car was in no way safe to drive as the wheels could possibly fall off.

I had my car towed to the dealership and was advised to have the tow company to unload my car in the rear as they were aware of the problem and would contact their representative about the sub-frame. I asked if there had been a recall on this and the service manager informed me that there had not been a recall yet, but that there probably would be one issued in the near future.

The service manager said that Hyundai was aware of this defect taking place. Hyundai replaced the sub-frame on my car at no charge. The day after picking my car up from this extremely dangerous repair that had been made; I started hearing a squeaking/rubbing noise in the front end of my car on the right front passenger side. I took my car back to the dealership to see what the problem was since I hadn't had this noise prior to the sub-frame being replaced.

The service tech at the dealership informed me that the bushings on the right front lower control arm was rotted and needed to be replaced. I still feel that this is a result to the sub-frame rusting out and causing this damage. I am very fortunate that this incident didn't cause severe injury to me or to my passengers that had been in my car a few days prior to the sub-frame breaking loose and causing me to lose control of my steering, as I was driving on the interstate 2 days before this happened. Luckily, I was on a side street going slow when this happened. The few days prior to this when I started to noticed something was wrong with my steering, I thought I had a low tire or needed an alignment, not realizing that my wheels were in the process of falling off!

Please help me to get complete replacement of new car on top priority. If this needs to be escalated at international level, that will be a great help. This reflects that there is no quality control system for such precious part of engine and this cannot be settled by free of cost replacement of defective part. Again, I'm car-less for these days and wasting my time to get things corrected. Who will pay for these days of trouble? Did I make a wrong decision to buy a Hyundai car? I will appreciate your fruitful response.

So after a few call backs to the manager, they agreed to fix it for free. So after 10 days and calling them every one of those ten days, they said my car is finally repaired. When I drove the car, it is now making clunking and clicking noises when I turn the steering wheel and my brakes are making a lot of squealing noises. These jerks somehow ruined or swapped out my steering column and maybe put dirt or gunk on my brake pads. The transmission was fixed but it shifts rougher than before. It cost me $700 to replace the steering column at another place. There is no way that I will ever buy anything from those jerks again. I will never buy a Hyundai again either.

Once I gained my composure to some degree, I had the car towed to the shop where only last week I had new tires put on the front end. I thought that perhaps they had screwed something up. They checked it out and reported to me that the sub-frame had rusted and broke away from the car. The mechanic went to the dealer to purchase a new sub-frame only to discover that they actually had them in stock. It was not usual to have a part like this in stock as there would normally be no need, unless this was a common problem. I went online only to discover that lots of others have experienced almost the same thing. I called the dealership.

Although my car is not under warranty as I bought it used years ago from a private owner in 2003 and it has 108,000 miles on it, the Hyundai may be willing to pay for repairs. My shop wanted about $2,100 to repair all the damaged parts. I am going to have it towed to the dealership in Langhorne, PA in the morning and am hopeful that it will be paid for by Hyundai. The car has thus far been a pretty good car.

Post that service last week, the problem again erupted. The car was not in a moving condition because of starting problem; hence, the dealer arranged for a tow to the workshop. Post checking on the engine (Fairdeal Hyundai) has come to a conclusion that the engine has to be replaced (short block) with an estimate of around 1.6 lacs. During entire age of the car, it was serviced by Fairdeal Hyundai and Republic Hyundai) who were authorized. And in this short span of three years (only with a run of 30,000 kms). Now, I am being asked to replace the engine, which is not acceptable to me at all.

I don't think this is a normal problem, hence, would request you to intervene and get this replaced within the warranty claim. Please find the specifications below as mentioned: Engine no. **, CAR no. **, Name M/s OMM Agencies Jamshedpur, Purchase date 23/01/06. I'm waiting for a positive response from your end as I am totally dejected after all this happening to my much loved car. And I don't think I am in a position to pay this much amount to get it going. The car is still running on finance for which I have to pay for two more years. The car is still with Fairdeal Hyundai since 17th of March.

Next, I took the first and only trip I have dared to take in this car and the manifold cracked. I told the service dept. that I smelled exhaust in the car and they couldn't find any problem. They said it might be the automatic starter. I had to bring it in three times before they figured that one out. The car was recalled for that shortly thereafter. Then I had the stalling problem. This went on for months. I'd be driving and the car would just stall out. That took about 6-8 times to fix. I was so afraid to drive it. I actually refused to take the car back when I was told they couldn't find any problem. They changed a bit of everything including the battery (which did not fix it) and the computer to find that problem. I'm not exactly sure what fixed that problem finally.

Then the drive arm bracket snapped. Do you know what happens to the car when that happens? It's like the axle broke. Again, on a two-lane road at 5pm with no breakdown lanes. They fixed that. It was pretty obvious what the problem was; however, they never replaced the other one which snapped on the same road a few months later. It was fixed under Hyundai Goodwill so they knew there was a problem with the brackets. Why would a service dept send me away with a rusted unsafe drive arm bracket? Somewhere along the way, they had to replace the entire exhaust system due to rust including the catalytic converter.

I had an awful squeaking noise which turned out to be the strut so they replaced one strut but also ended up having to replace the entire sub-carriage of the car. I'm not sure of the timing on these events since everything sort of blends together by now. The car overheated and broke down that was a sensor. I had an oxygen sensor replaced twice within a few weeks at my expense both times. When I asked why, I was told there were several of them. I brought the car in for the 60,000-mile check and asked specifically for the timing belt to be changed. They charged me almost $400 and never did the belt. That had to be done at a later date for an additional $600. The car started stalling again so they finally replaced the fuel pump. That helped for a while until the car wasn't starting correctly.

At the last oil change, they did a free 34-point check which included the battery. Two weeks later, the car took three tries to start. I brought it in and was told that if they couldn't find anything wrong, I would be charged a diagnostic fee of $45 or some such nonsense. With the service departments history of no problem found, I was getting pretty upset. Well, they found the problem. The battery, that was less than two years old, had the terminal fused on to it and the terminal was broken.

First of all, shouldn't they have found that during the 34-point check? And secondly, why wasn't the terminal treated/replaced or whatever needed to happen to it when the battery was changed less than two years ago? Should I have had to pay for two batteries? One didn't fix the original problem and the other was caused by the service department not doing their job properly. I will tell my story to everyone and make sure anyone who owns a 2001 or 2002 Hyundai checks for rust. My co-worker took her 2002 Hyundai in and sure enough, Hyundai is replacing her complete under carriage for free. Where is the recall before people get killed?

I do not understand if their manual calls for a transmission change at 105,000 miles, but I have changed the transmission oil at 64,000 - when the dealer said that was the problem then and again at 98,000, when again they said it was the problem. Now at 98,200 miles, the transmission does work correctly and the car broke down with my wife and my 4-month old son. The dealer told me the warranty does not cover the transmission. It's obvious Hyundai does not back its word on the 100,000 or 10-year warranty. It's a scam to buy their cars. The car is still at the dealer waiting to be looked at again.

Three months after my accident, they sent an inspector out to look at my car (it had already been repaired). So in their final decision, they stated that the car passed inspection and they could not find any fault with the airbag or seat belt. Well hello, it has been repaired! But it does state in my auto repair bill that the left impact sensor (airbag sensor) had to be replaced! They are very uncooperative. I had to contact them 3 times for them to send packet; then twice after that, for someone to come inspect the vehicle (which was 3 months after the accident, they sent someone). Three letters later, they still say that the vehicle that I bought was considered safe and that was their final decision.

Before the accident, I bragged about Hyundai and all their safety features which is what sold me on the car since I am a mother of three. I will never, never, never buy another Hyundai car again and will definitely not recommend it to anyone I know.

The Hyundai dealership never made the claim of the car being in another accident nor did the claims processor, even though he had the car for 5 weeks until it was time for me to pick the car up. Because I am young (21 years old) and a female who came alone to get my car, do they think I'm stupid?! Do they think I wouldn't notice the trunk out of alignment?! I am being taken advantage of because I'm a female and young. The Hyundai dealership caused the damage and now refuses to fix it.

I bought my 2007 Sonata in Sept. '06. Before I bought the Sonata, I looked at excellent owner reviews on Edmunds.com and Cars.com. What I did not realize was that these reviews from the owners are based on the initial quality and features and would not reflect long term (that over couple of years) quality issues. I know, 2009 Genesis won North American Car of the year award, and maybe it is about the same Excellent Features, looks and initial quality but it does not account for long term issues - that would not be covered by warranty.

I took my Hyundai to dealership last week for some metal to metal rubbing noise that was coming from the rear of the car. The dealership finding was that both the rear pads have gone bad, one rotor needs replacement and other rotor needs to be resurfaced. Of course brakes are not covered under the warranty so the entire $350 is on me.

I have just 24400 miles on my Sonata, so obviously I was shocked to have brakes and rotors gone so fast in two years with most of the miles on the freeway. Moreover dealership found the front brakes perfectly fine - now knowing that front brakes take most of the load, I was even more surprised. I suspected stuck caliper or bad calibration between the front and back. But dealership again mentioned that everything else is fine and it is just Premature pad worn out due to my driving habits. Now, the Sonata is not the first car that I have owned. It is the fourth... and not in my experience as well as confirming from my friends, pads and rotors should not have gone bad so fast. I told dealership to do the work at my cost but told them that I would be calling Hyundai for the warranty claim.

After calling Hyundai Consumer Affairs, all I hear was a written script that Pads and Rotors are not covered in warranty. I asked to speak to the supervisor who called me the next day to repeat the same script. He said, they stand by their dealer's analysis and since they did not report anything else wrong, it must be either my not doing annual brake inspection or my driving habits. He asked whether I rotated the tires recently which could have caught brake wear... I had done tire rotation just at the last oil change. Basically after repeating the script, he mentioned that there was nothing further that Hyundai could do, wished me good day and hung up.

My understanding: Dealer's have an incentive to not make it as a warranty claim. They will get reimbursed much less for labor (no chance of making money in parts as those would come from the Hyundai directly). Dealers would make sure by finding some loophole or sometimes even lying that how the part could not be covered in warranty. In my case, may be the caliper was bad, but still everything else came fine in Dealer's inspection.

Hyundai makes sure features, styling and looks and initial quality is good to get awards and good initial reviews even from the owners (I had also given an excellent review after 2 months of car ownership), while compromising on long term quality (alternator, water pump, etc.) or the items not covered in warranty (brakes, shocks, etc.)

By the way, two months back, I had to replace the alternator - which dealer could not find any loophole to avoid the warranty. The issue still remains - hear of the alternator going out in 2 years?! My conclusion: Do not buy Hyundai - bad long term quality and Nexus with dealers to rip consumers off.

I called at 2.30PM to find out that he made a mistake as he did not know I was liaising with Ryan. At which point, I spoke to the Manager. As I did not receive any joy, I spoke to the dealer principal. He informed me that they will send the gear box to the engineers instead of replacement, which will cost less than what was quoted. Here is my confusion. I gave my vehicle in on 19/02/2009 and received my vehicle on 24/02/2009, with an initial cost of R11,604.06, only to be informed that the clutch kit has to be replaced with a cost of R2,736.62.

The inconvenience and unwarranted worry caused by the incompetence of your employees. I did not have a vehicle for 5 days. Had they taken the initiative of assessing my vehicle on Friday, I could have had my vehicle the same day. Further, my vehicle is 3 years and 4 months old. I have only completed 52,000km. So what does this tell me about the workmanship and quality of Hyundai? Will this type of service encourage people to actually buy your products? I don't think so.

This, in their mind, is not a defect but an act of god just as if I hit a pothole and the fender would have cracked. I said that this was unacceptable and, "Who can I talk to about this decision?" I was told to call the customer service line at Hyundai and talk to them. To make a long story short, I was told by one rep. to power wash the ice away and when I told her I don't carry a power wash, she said she couldn't help me. The other rep told me they cannot be responsible for the cold weather and force applied to remove the ice.

When I said, "That is an unsafe vehicle if it will crack from someone kicking ice away," she did not have an answer. I have had over 15 vehicles in my life and have lived in this area for almost 50 years and have never had a fender crack when I kicked ice off the tire well until I purchased a Hyundai. I then went to the dealership who also said they would not back their product. I was told that the car was made this way so the outside will crack like an egg and this makes the vehicle safer by not having the fender press into the passengers. This sounds like each one passing the buck but here I am, stuck with having to replace a bumper on a 4-month-old car.

It is now almost mid-February and I still do not have a spare. I was advised that Hyundai has the spare in JNB at the headquarters, but have not yet released it. At the beginning of February, I was told that Hyundai has just sent a batch of spare keys to Cape Town later to find out my key is not with the batch. The salesman advised me that I can have the key made myself. When scouting around, the best quotation I received was for ZAR 1700 (USD170-180), which I cannot afford. I said, "I can manage to get the cash, but will Hyundai reimburse me?" I was advised that this is not possible.

I have been without my vehicle for over a month due to Hyundai's lack of professionalism. If I paid for the vehicle, should I not be eligible for the keys as well as this was part of the deal? Hyundai in JNB has no contact number to be contacted on. I have complained on their website but, obviously, no response. Please can you help me on this case as this is a huge corporate organization and I am an individual with not much experience in this? Please help.

Basically, it's my tough luck that I was lied to by one of their dealerships. I told Kevin, the supervisor of the warranty department, that I was very disappointed and shocked that they didn't stand behind their name. Truth be told, I have had a couple of other occasions of dishonest interactions with another Hyundai dealership. What's their deal? Yuch...

After realizing it was no longer safe to drive the car, I returned to the place where I bought the tires a couple of days later. They reported to me that the frame on the passenger side had rusted all the way through and that I was very lucky that I had not been in an accident or that the wheel had not come completely off. The tire business went online after detecting the suspension failure. What they found was amazing. Consumer Affairs was reporting enough to frighten anyone out there that could have a problem. I can't understand why there has not been a recall. Why has this gone on for so long? I have contacted Hyundai. I have a case number. The case worker gave me her name and ID#. I was told Hyundai would be in touch in the next three days.

I doubt that they have any data and that they may be in violation of the Federal Trade Act. I would like to know if Hyundai has filed a waiver with the Federal Trade Commission to comply with Title 15. I have been generally happy with my 2006 Azera, although I believe the dealer puts undue pressure on us to have expensive maintenance performed that is not specified in the Owner's Manual. They like to plant seeds of doubt that we are not doing what we are required to do to properly maintain the vehicle. They have a $1,300 list of fluids and services that they recommend at 30,000 miles that are not recommended in the Owner's Manual. I guess they don't think anyone reads those things and that they can just intimidate customers into spending money needlessly.