Hyundai Reviews

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About Hyundai

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Hyundai is a South Korean car manufacturer. They make traditional and electric cars, SUVs and crossovers. Read reviews for their models:

Hyundai Reviews

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    Customer ServiceCoverageRefunds & PayoutsStaffTimeliness

    Reviewed Nov. 11, 2025

    I dropped my car at Piazza Hyundai on July 13, 2025, for a transmission issue and check engine light was on. I had to rent car for week because loaner can’t be given until a diagnosis is given are they are too busy to look at right away. $476 Piazza Hyundai said the problem was caused by the engine and I needed a fuel induction service and oil change. I paid $309.03 and picked up car on July 17th. I was still having random shifting issues with the transmission, and the car went back in on July 21, and was given a loaner car this time. Piazza Service now determined I needed a engine replacement. Hyundai engines were backordered during this time. I did not get my car back until Sept 16th. My 10yr powertrain warranty expired during this time.

    I picked up the car, and we were still having the same issue. I brought the car back on Sept 22. Service dept thought it could be the oil in the transmission. Hyundai now did transmission oil change $318. I picked the car up on Oct 6. Oct 7th the same shifting problem happened again to where I drove straight to the dealer and had a service advisor take a ride with me so he could see the rough shifting and locking the transmission was doing. The next day he called me and told me I needed a transmission replacement.

    Service Advisor called me the next day and told me it would not be covered under warranty because of two reasons
    1. The warranty expired August 17, 2025.

    2. I had exceeded the dollar cap on the warranty. (10yr/100,000 mile powertrain has a dollar cap with Hyundai, they won’t tell you this until you exceed it, Americas Best warranty?)

    I called Hyundai CPO warranty, and they told me a transmission issue was never reported to them back on July 15th so they will not cover it. I have the invoice that says “Customer states check transmission putting in reverse. Jolt occurs while driving. Once jolt occurs it will keep happening until vehicle is shut off. Check and advise. Slipping a lot.” I talked to service manager, basically said there is nothing he could do. He told me I should have taken the buyout. I was never offered a buyout; I probably would have taken it. A buyout would make sense, why put a $23854. engine in a $7000 car?? Are they paid a commission?

    I called Hyundai Customer service case # **. They first recommended I have the dealer file a Repair Assist request. The service dept told me that this was only for original owners not Certified Preowned owners. I told them Hyundai told me to do have you do this. As expected, the next day I got a call it was denied. October 15th car finally fixed, Piazza gave me a 3.8% discount /$200 off, I had to pay $5374.77. Made 3 online requests and 3 calls to Piazza Auto Group and never received a call back. Seems like a Magnuson-Moss Warranty Act violation, but they don’t care.

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    Maintenance

    Reviewed Nov. 8, 2025

    I have owned multiple brands of vehicles of which I bought them all used and drove all of them to over 200,000 miles. I even owned a Hyundai Santa Fe that I drove to 200.000 miles and was very happy with which prompted me to buy a Hyundai again when I got to the point in my life that I could buy my very first brand new car. I loved my 2020 Tucson and never had a problem. I stayed on top of all my maintenance and never had an issue until last week.

    Last week my car completely locked up, had no oil, although my oil is changed regularly and is not leaking anywhere. Based on further research this is apparently an issue with these types of vehicles. Even to the point that there was a class action but apparently it was not in my motor model even though it is the same exact issue. For the record…No check engine light and no low oil light ever came on. I am so extremely disappointed in Hyundai at this point and sad that I made the decision to make this my very first ever brand new car.

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      Customer ServiceSales & MarketingOnline & App

      Reviewed Oct. 29, 2025

      I will never use Bluelink app, customer service is horrible- no help! Changing ownership is a nightmare. Calling them 4 weeks and no help. So disappointing, will never you the app. Impossible to turn off valet mode and they just saying can’t do anything.

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      Reviewed Oct. 27, 2025

      I owned Hyundais for 20 years. My 2016 Tucson was a complete lemon and an engineering failure. The transmission needed replaced (TWICE!!) and the engine oil consumption fiasco resulted in engine failure and denial of engine claim under warranty under a supposed technical loophole. There was no question that the oil consumption issue caused the engine failure but the company proved itself dishonorable in word and deed. The Dealership cowardly hid behind Hyundai USA. Despite its name being on the product. And for me will be forever linked.

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      CoveragePricePunctuality & SpeedStaff

      Reviewed Oct. 14, 2025

      I will NEVER buy another Hyundai again. I use to love my car until it almost killed me. I have a 2014 Hyundai Sonata Lmtd. The steering shaft rusted and corroded which caused it to detach from the front wheels, preventing me from steering. I almost crashed and burned. I was under the impression that the steering shaft is supposed to last the life of the car. Apparently not! And they refuse to help with that expensive cost. I didn't ask to replace it free. Just a little help considering this shouldn't have happened. They won't even give me a loaner while they repair it and they haven't even begun to repair it and they've had it over a week. Furthermore, your windows will get busted out by the Kia boys even if you have engine kill and it can't be stolen. I replaced 3 back passenger windows and an entire back windshield because they kept trying to steal it until I moved to the desert. I bet I'll never buy another one. I do not recommend purchasing.

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      TechMaintenance

      Reviewed Oct. 5, 2025

      The 2013 Hyundai Veloster engine has been anything but trash from the first day of purchase, had a new engine put in at the dealership and the engine light still hasn’t stopped coming on. As well my airbag light has been on for years, the entire car seems defective.

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      MaintenanceStaff

      Reviewed Oct. 2, 2025

      Have a 2022 Kona, and it’s got only 22k miles - air conditioner breaks every week to ten days. They say it’s a defect, the motor breaks suction hose. But they can’t keep it running - it’s 90 here in FL.

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      Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceStaffGold Quality

      Reviewed Sept. 26, 2025

      This is not the final rating. Yet to see how the current issue is going to be resolved. Had purchased 2026 Hyundai Ioniq 9 from a dealer in Davie Florida (9/12/25). On driving home about 45 miles noticed shaking/vibration in the steering wheel. Salesperson called the next day, and I told him about this issue. He suggested giving a few more days and if issue persists call him.

      Issue persisted and called 9/24/25 with no answer. Called the sales department and Max was helpful. Service department Cesar helpful in getting it to dealership to check it out the next day. Service guy says all 4 tires are bad on this brand new 2026 ioniq 9. Flat spots on the tires causing the wheels out of balance likely from sitting on the dealer lot in hot sun. Had to drive 45 miles from my home wait almost 3 hours to get this news. Not sure if this a quality issue from the manufacturer.

      Dealership wanted me to come back next day for more testing. I cannot be going back and forth 45 miles almost an hour fifteen minutes each way and wait. Finally gave me a loaner Hyundai Elantra. Dealership supposed to fix the issue. What a customer experience it was. Terrible new car buying experience. What an upgrade from a $65,000/- Ioniq 9 to a $25,000/- Elantra loaner car and unknow time frame to get this fixed. I was told not to put more than 75 miles a day on the loaner. I am enjoying the loaner rather than the Ioniq 9. I will keep you posted.

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      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaff

      Reviewed Sept. 25, 2025

      Bought Hyundai Kona 2024 in Wayne Nj on October 2023, brand new. In August 2024 started having issues, lost electricity in car while driving for a moment and was totally ignored by supervisor where I bought the car, then started to have right side of the screen issues with not connecting, or glitching or screen being black, cannot use radio, Bluetooth, CarPlay, camera, GPS. Been is service many times and was told to reschedule, called and email customer service dept many many times and was told just make appointment which was done since August 2023, many times and was point finger to contact someone Else, then to come back when the screen will be black so it can be run test for code so I took off from work running to dealership in Paramus and was attended by lady in service management dept very rude- zero customer service skills, my check engine light came on and again was ignored.

      If I wanted to buy a car without a radio or Bluetooth or camera or gps I would have with great discount but I paid full price with all additions, false advertisement from Hyundai is very misleading, not trustworthy, I’m very disappointed I choose Hyundai instead of my preferred brand, I wanted brand new car with great warranty and I was lied to. I hate Hyundai, I would never recommend, I will keep writing negative reviews until someone will fix my problem, at one point I was told in September 3, 2025 that in 10 days I will get a loaner car from Hyundai so I could drive to work meanwhile they will keep my car for few weeks until to fix it but I was lied again because never was called back with that loaner and when I called the dealer they treated me as I don’t know what I’m talking about, as I’m putting a new request although I’m Waiting for more than 1 year now.

      E-mailes management of the dealership where I bought the car and never got response, called corporate office so many time and was given a ticket and also was mention that every Hyundai dealership is a third party. But yet the Hyundai advertisements all over is how great warty and customer service is with Hyundai, it’s not true, last thing they care it’s about the customer being satisfied or taken cared.

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      Customer ServiceClaims HandlingTechMaintenanceStaff

      Reviewed Sept. 23, 2025

      DO NOT BUY A HYUNDAI!!! Loved my Santa Fe Sport until 3 weeks ago when the motor seized. I looked up our vin number on the class action suit against Hyundai and we qualified for a new motor. Hyundai denied my claim. Another customer from my personal mechanic had his motor seize just like I did right after me. He went to Hyundai dealership and they did not ask for any maintenance records and replaced his engine right away. The best was when the Hyundai dealership called me and asked me for $173 for diagnostics! I am so disgusted by Hyundai for not sticking by us as a good customer!

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      Hyundai Company Information

      Company Name:
      Hyundai
      Website:
      www.hyundaiusa.com