Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Hyundai is a South Korean car manufacturer. They make traditional and electric cars, SUVs and crossovers. Read reviews for their models:
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,869 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I joined a friend on her car buying trip to College Station Hyundai, and while everyone we encountered that day was beyond pleasant, the follow up experience has been awful. As we were about to leave with her new car, we discovered that the Apple car play USB port didn’t work and was in fact pushed back into the dash. A few salespeople (NOT service people) attempted to pull this piece open to fix it but weren’t able to (although damaged some of the plastic in the process). They then told us to go ahead and drive back to Austin as no one from service was available and that it would be an easy fix for the dealership in Austin.
Long story short, apparently this isn’t as easy of a fix as they said or Hyundai’s service department is so wildly overrun that they don’t have time for a simple fix and her little apple car play problem remains un-fixed. Not only that, but College Station has stopped responding after initially trying to be so helpful and Hyundai corporate will no longer help her because she made a complaint. Not only would I not suggest this dealership, I wouldn’t suggest Hyundai in general as they don’t seem to put a lot of value in customer service.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Our daughter's Hyundai Tucson engine died at barely 50k miles and I had to have the car towed to one dealership who diagnosed the issue as a warranty/faulty engine issue, however, they couldn't get to it for 4-5 months due to their backlog of engine issues. I then had the car towed to another Hyundai location 50 miles away and they were able to perform the repairs and get the car back to us in less than 2 weeks, total engine replacement - covered under factory warranty (we also had a 3rd party extended warranty). Problem is - I spent about $500 between the tow and the initial diagnosis and Hyundai is telling me refunds can take up to 120 days. 120 days? That's 6 months for those of you keeping score. WTF?
So your product sucks and inconveniences a customer for 2 weeks and you can't get a refund out the door in less than 30 days? This tells me all I need to know about this manufacturer. Not to mention, the first Hyundai dealership charged me a diagnostic fee that would have been waived had I left the car there for 4-5 months and allowed them to fix it. But because I wanted a more reasonable repair time and had it towed to another dealership, this is why they HAD to charge me the fees. Please, please, consider these things before investing in a Hyundai. There had to be a catch to the "great warranty" ...
My mother's 2020 Hyundai Tucson has been to Hyundai three times b/c the engine light came on and the vehicle decreased on the highway when it was raining. I was in the car with her along with my kids. A truck almost crashed into us, and we almost got into a very bad accident. She has missed work and no one can’t seem to fix the problem or give her a rental car. She spoke with a supervisor name, Andrew and he was very nasty and disrespectful. He told her to go complain to Consumer Affairs, and showed no concerned about her almost getting into an accident. He also told her that they don’t have rental cars for cars like Hyundai only BMW luxury cars. How do you work at Hyundai in downgrade your own cars? Racism at its finest.
I’ve seen a lot of issues with Hyundai engines. Please reconsider buying a Hyundai. You will go through so much. Everyone that I know that has one has engine problems and Hyundai does not care if your life is on the line or if you lose your job because you don’t have transportation. We have contacted a lawyer, BBB, Hyundai case manager, lemon law lawyer sent over all the documentation and our own personal lawyer. Their customer service is horrible as well. Please if you care about your family and your kids life do not get a Hyundai.
While Hyundai's warranty promises seem compelling, my recent experience with my vehicle has left me disappointed. Despite having a 5-year, 60,000-mile warranty and a 10-year, 100,000-mile warranty, my air conditioner stopped working at just 13,000 miles. I was told that in order to have it covered under the warranty, it needed to be repaired by an authorized dealer. However, no authorized dealer had an available appointment for at least a month, which was not feasible for me. As a result, I had to pay out of pocket to fix the issue. While I understand the importance of authorized repairs, this experience has left me with a negative impression of the vehicle and the company.
We bought a a new car 2023 in November. We took it back to the dealership due to the driver seat making noises. It turned out that the mounting bracket is broken. Not covered under warranty. Blamed us for breaking it. They mentioned the bracket is strong and can’t brake easy, but also mentioned that even a water bottle can break it if it gets ajar. I’ve own numerous of vehicles, first time buying Hyundai due to reliability.
Bought a brand new 2023 Hyundai Palisade with 3 miles on it. Malfunctioning started the day we came home. It has been in the shop 3 times and the last time it has been almost 2 months and counting for faulty computer chip. Customer service has not been any help in remedying the situation and almost nonresponsive.
They completely screwed me over. I changed my vehicle payment to a week later than original due date. They still charged me on the original date! I live paycheck-to-paycheck and it left me with no money for food and gas. When I called to get it reversed, they basically told me there’s nothing they can do and I’m ** out of luck. There was absolutely no empathy from the customer service representatives. DO NOT BUY OR FINANCE THROUGH HYUNDAI!!!
Since February 2022 I took my car to Hyundai about a recall on the engine that it was leaking oil and I constantly have to pour oil in the car. They checked my car and said nothing was wrong. Fast forward to November 2022 I was driving on i95. The car shut off with me and my kids on the highway. Come to find out that the engine was damaged to to the engine bearing rods. I tow the car to Hyundai of North Palm. They said Hyundai would cover the damages under the good will act and I would get my car back the maximum time 2 months. I asked about getting a loaner. They told me they don’t have any. And I’m not qualified. I contact Hyundai USA and they told me to get a rental and they would reimbursed me $60 per day. Ok cool.
So far I spend $3000 on rentals in the same time I have to be making the car payments and paying for the insurance. I went back to Hyundai and explained to them that I need a loaner because the rental cost is kill me a a single mom. I wasn’t expecting them to have my car until now (March) and I still don’t get it back. I got all the run arounds there could be. I was told that they are short on technicians. Another time I asked about update on the car they told me that the transmission is on back order. I went to the dealer where my car was and I was told by a manager on shift that he would work something out for me between Monday-Wednesday. Still haven’t heard anything from them. This is a very frustrating situation to deal with as a single mother that’s working and trying to survive.
While they are in general decent cars, I am now on my 2nd Hyundai and both of them have required a new transmission after a few years. Even though they are fairly low-priced, the fact that there seems to be a guarantee that you will need to replace the transmission makes them more expensive to own. On top of that, Hyundai has set it up so that they can weasel out of covering you under warranty. I have bought both of my Hyundais used and when you buy them used, you only get the 60,000 mile warranty, not the 100,000 mile warranty that the original owner gets. It just seems like an easy way for them to get out of covering these large repairs that the car will seemingly inevitably need, especially given that approximately 80% of cars are the road were bought used. And that's not my estimate, that's from the bureau of labor statistics. I think they know that their cars have these issues and that's why they set it up that way.
Their customer service department is also frustrating to deal with. They just sort of repeat the same phrases over and over again rather than having any sort of actual conversation with you. They don't really seem to want to help - they just want you to go away. After dealing with this second transmission replacement (one on my first Hyundai and now one on my second), I will definitely not buy another Hyundai when this car dies. It's not worth the seeming guarantee that I'll have to get a new transmission.
My 2020 Hyundai Tucson is still under factory warranty. People are not standing behind it telling me it'll be 3 weeks before it even gets in to get looked at and expects me to pay for a loaner vehicle out of my pocket when the vehicle is still under factory warranty. Absolutely ridiculous service. Do not buy. Do not trust them.
Hyundai Company Information
- Company Name: