Hyundai Reviews

Fortunately there was no damage and Hyundai did not charge me for the diagnostic because the engine light would not have come on had Hyundai secured the bolt properly. However, they gave me a two page list of Diagnostic items and on it or several checkmarks with the comment "failed" by each of the categories to include, alignment, brake fluid, coolant and a few other others. The word "FAIL" clearly implies something was tested because without a test there can be no fail. It turns out before my trip I had taken my car to another mechanic that I trust because I do not trust dealerships and all the work that they pointed out that needed to be done had been done less than 4000 miles prior including complete brake job with rotors pads etc. Radiator flush replace transmission fluid, new tires and of course alignment.

When I questioned the service manager telling her I have all the paperwork showing this was done and I'm concerned that the other mechanic did not complete the job as charged. I was going to call them she said no, all the fail means is that "per owner manual we just go by the recommended mileage each item needs to be addressed and since we don't have a record of your previous work we just market as fail". This should be against the law in my opinion. There are many people that would have taken this as a red flag and panicked and had the work done thinking either it wasn't done properly or they lost track but I keep every record of everything that's done on that car. So when you take your car to a Hyundai dealer or any other dealer or mechanic for that matters, and they come up with this "must do list; fail or Our technician discovered...."

It's a ploy to get you to do work that may not be needed and they know that a certain percentage of people will fall for this. I don't think this practice supported by Hyundai alone. I went to another auto repair shop called Christian Brothers and they provided a list totaling almost $7000 worth of work that needed to be done. One of those was "our technician discovered faulty spark plugs".... Not only do they make these calls they supply thumbnail photos. They were in the process of changing over their computer system or something I don't remember what the reason was but I reminded them that they did the complete tuneup about 2000 miles prior so if there's faulty spark plug plugs they need to redo their work and not charge.

To make a long story short the cashier said they just go based on the mileage and owners manual and those are stock photos. "Our technician discovered..." clearly indicates they physically examined of course which they didn't. This kind of practice needs to be outlawed. I will have to say that Hyundai sent a separate page calling these recommendations. I don't know if that was because I called them out on it or not. But the moral of this story is you have to watch them like a hawk.

He initially stated that he would will try to get them by next Monday, Mar 23rd. When I said that was unacceptable, he said he would try for Friday. Today he calls me to tell me he hasn't been able to get anyone to respond and he would try back on Monday. When I asked what they policy for timely response on a complaint, he told the dealership has until the end of the day to respond before escalation. Meanwhile, I have also not received a call back from the dealership

It has been in the shop 20 times since we bought it for wiring and the eating of oil. They have never had a conclusion to anything they have done! The Hyundai Kona is junk. We have filed with the DOJ, I know how they work. There is nothing they can do!! We are a poor family and my insurance company or MATTHEWS WILL NOT LOAN ME A CAR WHEN THEY HAVE A LOT FULL!! And yes I have full coverage and collision but no rental??? UPSET BEYOND BELIEF!!!

Here's the problem with Hyundai now, and why you should NEVER buy one... To get your Hyundai serviced with its AMAZING 10 year/100k mile warranty, you have to wait roughly 4 weeks for a dealer to be available. Then... it will take 2-3 weeks for the repair. A car rental is roughly 2-4k a month. That said, when your Hyundai vehicle breaks down and you're not able to drive it, you'll need to rent a car for 2 months. So honestly, you'd be better off buying a car with a 3/36 warranty, that is capable of getting your vehicle in for repair and back to you within 3 weeks... When that 3/36 warranty runs out, you'll pay far less in repairs, then you will in Hyundai's 2 month service turnaround time, requiring you to rent a car for at least 6 weeks. I'm a Hyundai owner for 10 years and I'm parting ways with them. You've been warned.

At this point they replaced the muffler, the timing chain, the timing chain tensioner, intake CVVT (Continuously Variable Valve Timing) component, an intake OCV (Oil Control Valve), and the intake camshaft. The ECM update did not work and my check engine light came back on so this time they replaced the catalytic convertor. Fast forward a couple of months, I was leaving work, just as I got on the highway, the car started to slow down and all my lights came on and the car would barely move. Engine froze and locked up. They did replace my engine under warranty and had the car about 2 months.

Shortly after getting my "new" car back, check engine light came on again. Here because of the engine blowing, oil got into the newly replaced catalytic converter so they had to replace it. I was told because of the knock sensor recall that my warranty had been extended to 150,000. Fast forward less than two years, a couple weeks ago, November 2024, my check engine light came on again! Do you want to guess why? Yup. Less than two years old and the catalytic convertor went AGAIN but THIS TIME, I HAD TO PAY ALMOST $2800.00 out of my pocket because the warranty on the cat convertor ran out at 86,000 and I had 105,132.

EXCUSE ME but that should have been covered under my extended warranty! I filed a complaint with Hyundai asking for reimburse and they said that the convertor was not covered under the extended warranty. I had been recently looking to trade in my Tucson for a new Santa Cruz but now I will NEVER buy another Hyundai again!

A second covering newer vehicles was stopped (not sure why). Hyundai corporate claims burning 1 quart oil per 1000 miles is "normal" for their GDI engines. Only cars burning more will even be evaluated for engine issues. If yours is one of these lemons, be prepared for engine to go bone-dry (ours burned 4.5 quarts when this defect surfaced). You won't have a heads-up because low oil light doesn't kick on until barely any oil pressure remains (approx. 15%). By then, engine will have damage & car will stall in the road (personal experience).

You'll return every 1000 miles (for 3000 miles) for 'oil consumption test' (ours failed the last 2 of 3 installments burning 1.3 & 1.75 quarts each). We returned again for combustion chamber cleaning, another failed reading 1000 miles later with 1.5 quarts consumed. Again, more days with a loaner & more trips to dealership. Corporate will next ask to scope the engine & document. If you don't have a dealership in your court, good luck! We were fortunate to be working with Hyundai Temecula and they have really worked hard to help us.

There is a replacement engine shortage due to widespread engine failures. Our car has been at dealership this time since July 8, 2024 (148 days). Filing a complaint with corporate results in frustrating run-around, a call every 3-5 days to say they will "call on "X" date with an update". This process will literally go on for 4 weeks. Here's a list of SOME of our vehicle's issues:

*Rear passenger seat track defect- safety issue surfaced @ 3500 miles, Carlsbad dealership had 3 service visits to fix but failed to remove seat to properly examine track system (implied passengers were pushing the button causing seat to unlatch (how? happened when even passengers weren't in car). Reported at our first 7500 mile oil change and on return visits (seat squeaked & unlocked / traveled between leg lock positions (both with and without a passenger in seat). Seat could travel forward during an accident, injuring passenger. Took a couple more appointments with Temecula Hyundai but they diagnosed track defect.

*AC system turns after 10 min driving and pumps cold air when AC is "off" (ongoing since purchase). Reported at 14991 miles. I explained our Lexus had auto climate control and never turned on when set to off. Quickly informed "this is a Hyundai, not a Lexus", implying same level of quality shouldn't be expected. Upon pickup, issue was not evaluated due to "Hyundai Website being down"- Carlsbad dealership again.

*AC system leaked and required recharging off passenger side

*Check engine light at 12,595 (loss of power, appeared fuel not getting to engine, extremely rough idling, noisy, couldn't drive, resolved after restarting engine), - Carlsbad dealership had vehicle 3 days then said there was "no error code". I showed proof with a video & requested to speak directly with service tech. Once again, another convenient "corporate computer outage" so they were not able to run a diagnostic entire time there??? He also said the second tech to look at our vehicle 'reset the error code'. So they were deceptive and had us pick up the vehicle WITHOUT proper diagnosis! This was the precursor to major oil consumption issues, stress, and loss of our time. Carlsbad dealership failed to properly diagnose the rear seat track safety defect, the AC system, and now a major engine issue.

*Radiator hose leak at 14,991 miles

*Wiper arm recall

*Weatherstrip leak fixed with recall

*Deep leg cuts (both husband/wife) from sharp doorframe address later with 'garnish recall'... (wish we documented these!)

*Car wobbling and unsafe...rear shocks replaced but issue not solved at 59,224 so drive rear insulators replace too (TSB 22-SS-00H)

*Front inner axle boot leak @ 68,375 miles

*As of 12/03/24 waiting for engine replacement & once again, diagnosis of more noises coming from rear suspension.

... Car has been sitting almost 5 months without being driven- can't imagine other issues that will surface due to this. We know our newer Michelin tires will be warped too. Extremely frustrated and disappointed in Hyundai. This car qualifies as a lemon (>30 days in service). We tried to let Hyundai do right by us, but at this point, our vehicle should be replaced. We out countless hours in trips to the dealerships and stress. Time for lemon law lawyer.