Hyundai

I joined a friend on her car buying trip to College Station Hyundai, and while everyone we encountered that day was beyond pleasant, the follow up experience has been awful. As we were about to leave with her new car, we discovered that the Apple car play USB port didn’t work and was in fact pushed back into the dash. A few salespeople (NOT service people) attempted to pull this piece open to fix it but weren’t able to (although damaged some of the plastic in the process). They then told us to go ahead and drive back to Austin as no one from service was available and that it would be an easy fix for the dealership in Austin.

Our daughter's Hyundai Tucson engine died at barely 50k miles and I had to have the car towed to one dealership who diagnosed the issue as a warranty/faulty engine issue, however, they couldn't get to it for 4-5 months due to their backlog of engine issues. I then had the car towed to another Hyundai location 50 miles away and they were able to perform the repairs and get the car back to us in less than 2 weeks, total engine replacement - covered under factory warranty (we also had a 3rd party extended warranty). Problem is - I spent about $500 between the tow and the initial diagnosis and Hyundai is telling me refunds can take up to 120 days. 120 days? That's 6 months for those of you keeping score. WTF?

My mother's 2020 Hyundai Tucson has been to Hyundai three times b/c the engine light came on and the vehicle decreased on the highway when it was raining. I was in the car with her along with my kids. A truck almost crashed into us, and we almost got into a very bad accident. She has missed work and no one can’t seem to fix the problem or give her a rental car. She spoke with a supervisor name, Andrew and he was very nasty and disrespectful. He told her to go complain to Consumer Affairs, and showed no concerned about her almost getting into an accident. He also told her that they don’t have rental cars for cars like Hyundai only BMW luxury cars. How do you work at Hyundai in downgrade your own cars? Racism at its finest.

While Hyundai's warranty promises seem compelling, my recent experience with my vehicle has left me disappointed. Despite having a 5-year, 60,000-mile warranty and a 10-year, 100,000-mile warranty, my air conditioner stopped working at just 13,000 miles. I was told that in order to have it covered under the warranty, it needed to be repaired by an authorized dealer. However, no authorized dealer had an available appointment for at least a month, which was not feasible for me. As a result, I had to pay out of pocket to fix the issue. While I understand the importance of authorized repairs, this experience has left me with a negative impression of the vehicle and the company.

We bought a a new car 2023 in November. We took it back to the dealership due to the driver seat making noises. It turned out that the mounting bracket is broken. Not covered under warranty. Blamed us for breaking it. They mentioned the bracket is strong and can’t brake easy, but also mentioned that even a water bottle can break it if it gets ajar. I’ve own numerous of vehicles, first time buying Hyundai due to reliability.

Bought a brand new 2023 Hyundai Palisade with 3 miles on it. Malfunctioning started the day we came home. It has been in the shop 3 times and the last time it has been almost 2 months and counting for faulty computer chip. Customer service has not been any help in remedying the situation and almost nonresponsive.

They completely screwed me over. I changed my vehicle payment to a week later than original due date. They still charged me on the original date! I live paycheck-to-paycheck and it left me with no money for food and gas. When I called to get it reversed, they basically told me there’s nothing they can do and I’m ** out of luck. There was absolutely no empathy from the customer service representatives. DO NOT BUY OR FINANCE THROUGH HYUNDAI!!!

Since February 2022 I took my car to Hyundai about a recall on the engine that it was leaking oil and I constantly have to pour oil in the car. They checked my car and said nothing was wrong. Fast forward to November 2022 I was driving on i95. The car shut off with me and my kids on the highway. Come to find out that the engine was damaged to to the engine bearing rods. I tow the car to Hyundai of North Palm. They said Hyundai would cover the damages under the good will act and I would get my car back the maximum time 2 months. I asked about getting a loaner. They told me they don’t have any. And I’m not qualified. I contact Hyundai USA and they told me to get a rental and they would reimbursed me $60 per day. Ok cool.

While they are in general decent cars, I am now on my 2nd Hyundai and both of them have required a new transmission after a few years. Even though they are fairly low-priced, the fact that there seems to be a guarantee that you will need to replace the transmission makes them more expensive to own. On top of that, Hyundai has set it up so that they can weasel out of covering you under warranty. I have bought both of my Hyundais used and when you buy them used, you only get the 60,000 mile warranty, not the 100,000 mile warranty that the original owner gets. It just seems like an easy way for them to get out of covering these large repairs that the car will seemingly inevitably need, especially given that approximately 80% of cars are the road were bought used. And that's not my estimate, that's from the bureau of labor statistics. I think they know that their cars have these issues and that's why they set it up that way.

My 2020 Hyundai Tucson is still under factory warranty. People are not standing behind it telling me it'll be 3 weeks before it even gets in to get looked at and expects me to pay for a loaner vehicle out of my pocket when the vehicle is still under factory warranty. Absolutely ridiculous service. Do not buy. Do not trust them.