Firestone

Raul and Michael took great care of my Tundra and made it perfect again. The service was fast! I recommend this location for honest work. I will be coming back soon for an oil change and new air filter.

Michael was incredibly fast with my new tires and oil change, he brought up to me I had a dirty air filter which I actually liked him showing to me in person. He was very professional and quick! Definitely recommend asking for Michael as your technician, plus he’s very handsome!!!

I have been very pleased and happy with every Firestone employee I have affiliated with at the Firestone near Bridgewater Falls, Fairfield Twp Ohio. In particular, one occasion I couldn’t Uber to Firestone until a few minutes after closing time, and I forgot my spare key to my serviced car parked outside in the parking lot, and the manager Josh finished closing up shop and drove me to my house to get my spare key, and drove me back to my car after hours!!! Thanks so much!!!

Best tires ever. They are very durable and long lasting. I love these tires and I would not buy any other brand. I do not own a car now but I have always bought Firestone in the past.

Buy the road hazard and lifetime alignment. Many times you can get a deal when getting a full set of tires. Has paid off for me numerous times and nationwide.

Tire Sales Associate Meagan completely failed scheduling this repair for Wednesday, June 5th 2019 after I was there on Saturday, June 1st to learn that my expansion valve needed to be replaced. She told me I'd be out the door by 9:00 AM. I didn't leave until 10:10 AM. The Service Manager, Joey, was equally awful. He was very rude and inconsiderate of my situation and suggested he stop the AC recharge to accommodate Meagan's misgivings. $400 later my AC still is not repaired after Meagan ran an AC system check that suggested the expansion valve would correct the problem. I have always had positive experiences at Store #17388 Managed by JAMES ** prior to this disaster. Kris ** is the only reason I continue to use Firestone. I'd like my AC fixed but clearly you lack the personnel at this location in Gastonia NC to get it done. I'd like to know how this will be resolved!

A year ago in February of 2018 I took my 2012 Chevy Sonic to Firestone in Oak Park, IL for head gasket service because the coolant was mixing with oil. It's was finished and ready first week of March. Within weeks later while driving my car I notice smoke coming from the hood. Now, I had taken it back and was told it was some piece they had replaced. I took it back three more times for the same issue. On the fourth time I dropped the car off in the middle of October. Consistently telling them I need my car, this is how I get to work and take my son to school.

I took my 2016 Impala in to a Firestone location in Rock Hill, SC due to a tire issue. I purchased my tires there last year. Not even 24 hours later I total lost my car. I heard a noise coming from my driver front tire. The next thing I know I'm wrecking my car. Due to being hit in the face with the airbag and hitting my head on the steering wheel I passed out. The next thing I remembered was a police officer knocking on my car window asking me what happened. I stated to him that the last thing I remembered before wrecking is hearing a noise coming from my drivers tire. Upon me getting out my car the front driver tire was all the way off the rim.

Stopped by the Rio Rancho, NM location off of Southern. Didn’t get an inspection nor a price, was only told if I required service I would need to leave my car until 1PM. I was there at 8 AM. Representative was rude, lacked empathy, and for a potential first time customer, he ensured I will never think about giving my hard earned money to Firestone. Company needs to enforce professionalism, and standard courtesy. I don’t care about your budgets or staffing issues. PERIOD. Competitors was able to provide inspection, quote, and service completed by 10AM.

I purchased a set of 4 Firestone tires for my 2006 Impala. Will never buy this brand tire again, the horrible hum in the passenger compartment from tire noise makes road trips very unpleasant and until they address this issue, never will I buy another set of Firestone tires again!

I went into the Firestone in Warwick, RI on Post Rd. I was told the tires part of promotion I wanted was no longer in stock because they were being discontinued. Mike told me he would upgrade me to the next set of tires and I would still receive the buy 3 get the 4th free promotion. I was charged for all 4 tires! I didn't realize until going over the math in my head while waiting. I let this go because it was partially my fault for not realizing sooner.

Took my truck there to change tires. I got there before 0830. I didnt get my truck back till 1130.. And still with all that hours they had my truck they still messed up on a few things.. Yet I paid $220! First missing my locking pin on driver back rim, then both tie rod ends loose.. And the balance squares a few fell off from all 4 tires. Then I called and spoke to a spunky and all she did was give me runarounds.. My truck went there with everything intact.. Then after waiting 4hrs and paying 220$ this is the bs I get.. That's bs and then I call back to ask if they found my locking pin.. Spunky puts me on hold or something and forgot to come back or face the problem.. So unprofessional.. I want my money back for the alignment and my locking pin.. They should be working.. They are all unprofessional and dont know what they doing.. Pls contact me at ** or I will be in contact with higher ups.

I went to Firestone to purchase 4 tires. Work order **, Monseia **, 2011 Chevrolet Malibu. First of all I call and spoke with a young man named Randy. He quoted me my tire size 215-55R17 @49.99. When I got there at 7:44am I was told that I was quoted the wrong price. No problem, I went ahead with the new price I was quoted but it’s now 11:15am and I’m still waiting to get my car. Pack a sack lunch because they don’t care about your time. And then this Man came in well after me. They pulled his car in and fixed it because he was a regular. FIRESTONE IS NOT THE PLACE TO HAVE ANY WORK DONE!!! TERRIBLE EXPERIENCE.

Did not diagnose my car properly. Ended up having internal engine damage. Dealt with a nasty service manager in Wake Forest, NC. The service manager has no business dealing with the public. Poor customer service. He tried to get me to pay over $1,000 on a fuel pump and battery. Once I paid that they could continue diagnosing problem with my car. My car had internal motor damage. Guess after they got my $1,000 then they would tell me the car also had engine damage.

I went in for tires and waited 2 and a half hours and they said my car needs 1600 dollars in additional work. And I took it to another mechanic to get a second option like I always do and he said I only need 300 dollars in work. I will never go there again. All you guys do is lie to your customers. That's not good for business. I highly recommend avoiding this business at all cost. All they want is your money. They don't care about their customers.

Took my vehicle to Firestone to look at the tire sensor/s because my vehicle “tire flat” light came on. The employee (an older man) was rude and impatient and told me I have to go to BMW to have them check it out... I took my car to my BMW mechanic and he checked the vehicle sensor in the car and cleared it, but then the “flat tire light” came back on, and he said I needed to take it Back to Firestone because it’s one of the sensors in the tires not the vehicle. I took my car back to Firestone and the same old guy was there and still had a bad attitude and he told me he didn’t have time and so I needed to take it somewhere else to get checked. Needless to say, Firestone employees need a class on customer service.

I bought new tires October 2016. For the past 2 years I have noticed rubber peeling away at the seams. Since I have been taking it in for balance and rotation and no one has said anything I assume they are safe. But I recently noticed more rubber coming off and took it in for an explanation. I was instead quoted a reduced fee to replace them and told that it may be because I'm rubbing curbs. I pointed out that it's the seams on all four tires and that I'm not continuously hitting curbs. I don't feel safe in these tires and refuse to repurchase tires when there is still plenty of life left on them, ESPECIALLY from FIRESTONE! So now I have to find another set of tires for my truck and spend over a grand I don't have. How are they able to get away with this.

In my line of work I do a lot of driving. I accidentally hit a curb which gave me 2 flat tires. I bought discount tires and was a little pricey. Three months later decided to go ahead and replace the other 2 tires. Firestone was cheaper so as a single mom of 3 drove to Lake Worth Firestone. They were super busy so I made an appointment. Arrived at my appointment a little early and ended up waiting hours for them to replace my tires. When I drove off I notice my tire sensor on. Hmmm maybe I need to drive a little for it to go off. Nope they forgot to put it back on with my new tires.

All four Firestone Tires on my new Honda Civic with 13,000 miles on it are out of round and the Firestone company refuses to do anything for me because I did not get the tires rotated and balanced on time. I've owned hundreds of tires that I did not rotate and balance within 13,000 miles and none of them were out of round. None of my tires were ever found to be out of round. This is my first set of Firestone tires and I would not have bought them but they were on my new Honda Civic when I bought it.

I brought my car in for new tires, alignment and oil change. When I got the vehicle back there was a light saying brake malfunction. I walk right back in and I was asked if I wanted to come back when they weren’t busy. Lmao. Do you really think I’m gonna load up my kids and drive away with possible faulty brakes? So I wait about a half hour. Still, no one has looked at my car until I throw a fit. First of all the car was supposed to be done the day before. Now here I am sitting with my kid, stuck at this location. Mind you I didn’t bring my car in for a brake issue as it never had one. After waiting for them to inspect it I was told “mistakes were made”. The brake sensor was on sideways and the wrong size tires were put on the rear causing it to rub through some wiring. So here we are, Monday, still no car when it was supposed to be done Saturday.

Okay, truth being I bought 2 new tires and from that moment on my engine was breaking down. The manager of the Bee Ridge store in SRQ was fired. And my engine needed for everything to be fixed. I have a case #. I believe Firestone destroyed my engine. All I ask is for restitution for this. This company knows this is the truth. I had 3 alternators in one week. I missed work and was let go because I could not get there. Windshield washer no longer works after last visit. My radio, my battery, my timing chain, flushed gas tank now car uses more gas than ever. Switched out spare tire for a shredded one. The treatment of me was recorded by Firestone of store in Bradenton FL. And it was just wrong on so many levels. All I'm asking is restitution for their company destroyed my engine. If I were to say they care I would be lying.

I bought 4 tires on October 15 2018. It cost me 826$ and after two weeks I got flat tire. I went to the Firestone company in Skokie Illinois to fix my flat tire cause I bought it with warranty. They made me wait two hours and then I went to get some work done and I came back. They made me wait another two hours. After that they told me had to make appointment in order to fix it. People who work there have no respect and do not know how to treat customers. I like Firestone tires but I WILL NEVER BUY AGAIN AND GO TO THEIR STORE! Because if you have warranty and you go to them you will lose too much of TIME!

I bought 4 new tires a year ago. As I was driving 55 mph my right rear tire came completely apart. Lucky that I felt it and came to stop. I am now afraid to drive my truck because I fear it will happen again on the highway.

Ocala Firestone tried to tell me that the tire was not safe to go around the block. Tried to sell me an undersized tire. Rode on tire for another month and when we had it changed at another Firestone they did not see the gloom and doom picture that was painted for us. At second Firestone we bought a new tire and asked them to check our spare. They told me they could not crank the spare tire down. We got home and the crank worked. Both places have LIARS working for them. Never again.

Barely got 18,000 miles out of brand new tires. I drive 90% of my miles on the highway, and in no way drive my car hard, or in some way to wear my tires out. For a 460 rating, these 2017 tires are a joke and should be taken off the market.

I purchased a set of Firestone Indy 500 rear tires on Tirerack.com. The tires were installed by Firestone Complete Autocare in February 2018 and an alignment was performed. 5 Months and 5,000 miles later the tires were completely bold. I called Firestone Corporate Warranty department. After 45 minutes on hold (I was caller # 2 for 45 minutes), they inform me that the tire has no tread warranty and that there is nothing they can do for me. Went to the local Firestone Complete Auto Care store in Laguna Niguel and they confirmed that this wear is very unusual but they recommended to call the corporate customer service again. I tried again, was left 45 minutes on hold as Caller # 1 and then I was informed that the office is now close and to try again tomorrow. In the meantime I ordered a set of Continental DWS, got them installed. The last time they lasted over 30,000 miles. Never again will I buy Firestone.

Our 2016 Jeep Patriot came with Firestone tires from the factory. The tread seemed to hold up but wet and dry traction was horrible and a soft sidewall. They were so bad that we took them off after only 9,000 miles of use. This was a common complaint with Patriot owners. Reviews at places like tirerack.com reflected the same thing. The only other Firestones we owned came on a used car we bought a long time ago were Firestone 721 and the belts broke on all 4 tires. That said, people have had good things to say about Firestone Destination tires. When buying tires you need to review the specific model tire not just the brand.

Believe all the bad reviews about these tires. Tires should be renamed "FIRE-PITIFUL". Bought a brand new Honda Fit after trading in my Honda CR-Z. Tires that came with my CR-Z were actually Dunlop tires that held up for about 50,000+ before I finally replaced them which was awesome. My brand new Honda Fit came with Fire-pitiful(s). Oh goodness. Now I've heard and read all the terrible reviews and complaints about Fire-pitiful tires for years and years but of course I had no control over the Fire-pitiful(s) that came with my new car. Smh. I don't even do a lot of driving. One of my tires was flattened after only a few months (3000+) miles, of having my car. Tire pressure light kept coming on and had to get it replaced because it was not good!

I took my vehicle (Tahoe) to Firestone for a full set of new tires. When I picked it up it was dark. I noticed both wing mirrors were folded in but thought nothing of it. I drove home and parked my car and then didn't use it again until I went to work. First thing I saw as I walked towards my vehicle is a long scratch (about 16-18" long and was right down to the metal) and dent at the bottom of the passenger front door above the running board.

These tires are terrible and I believe a huge safety hazard for anyone with a SUV or truck. My Toyota 2000 Tacoma only had the tires on my truck one week and a half when the tire popped out of the rim and blew out. I had to have the truck towed to the nearest Firestone dealer. The mechanic said I must have hit a pothole. Not so. The tire broke out of the rim. Do not buy these destination AT 102 speed OWL. Purchased road hazard for $69.60 protection. They made me pay another $5.00 for handling of old tire. Not fair, not my fault.