Firestone

Dec 26, 2022 the same tire had a metal chip in the tread so I went back to the same location and of course the sorry line he told me "the tire cannot be plugged" so we have to order another tire for install which would have costed me another $272.79 (no Road Hazard warranty) because firestone only offers that type of warranty on their name brand tires that are sold in the store (Firestone and Bridgestone). So if they had not taken over 2 hours for the tire to deliver Firestone would have gotten me again. Luckily person told me that to come back the next day and the tire would be delivered and installed. I left my flat tire and rim there.

I did research that evening and the tire that Firestone was going to sell me again was $100 cheaper elsewhere. The next morning I called Firestone and told them, "Do not install that new tire and I will pick my rim and tire up when I'm off from work." Check this out, my son took my tire to a local tire shop and guess what? That shop plugged my flat tire for $30.

My take away, Firestone is only concerned about selling tires and I wonder what is the percentile of tire plug service at Firestone? NEVER do business with tire companies that don't offer Road Hazard Warranty and if they cannot plug your tire try taking that tire to a different shop (2nd opinion). Make sure to research the true price of a tire you need to purchase. You will save some money.

I went back to this location and ** told me they were short handed and the wait would be 45 minutes to an hour.. He went to lunch and I sat for 30 minutes while Shane answered phones, realizing this was a waste of time and costing me $$ to wait around for nothing to happen, I had Shane top of my air and told him I’d return the following day.

9/7/22 I returned a 3rd time to get the same tire fixed and was told the wait would be another 1.5 hrs. Waited then ** advised the flat repair that Shane completed 9/2/22 didn’t take and tried to upsell me a better tire mismatching my set for $281 approximately. When I asked why they couldn’t just replace with the same tire. ** told me they were out of stock. Out of stock like discontinued? Then ** said he could get one from another store to mount or go to that other store and get in line again. I agreed to keep my place in line and have ** get the tire and put it on at this location. I paid $181 with warranty. I still waited 3 hours. Upon getting home, I observed fresh damage and deep scratches to the powder coating of my rim that had the tire replaced. By then, Firestone was already closed so I worked my shift and called back the following morning 9/8/22 and advised **.

I showed up at 0115 pm and informed manager ** of the damage his tech did to my rim while replacing my tire and the first words out his mouth was, “I (manager) make no promises”. Make no promises!!! You didn’t even look at the damage in question and based on ** comment, I knew he was not going to do anything about this except give me a bunch of lips service. ** said he asked his tech and he said he didn’t do the damage. Period point blank. Then ** put a socket on an impact wrench and clearly it the tool mark matched up to my damaged rim. Then ** changed the angle and said there was no reason for the tech to cause my rim damage because the lug nuts were towards the center of rim. Then ** says it may have happened when I left and now I brought it back to put it on Firestone.

Conveniently ** was off so he couldn’t attest that the rim wasn’t damaged the previous two visits to fix this same problem. ** also held onto the fact his tech denied causing damage. At that point, I was done…FIRESTONE GOT ME!!! So if customers do not babysit, take pictures before and thoroughly inspect their vehicle in the area Firestone techs were working in rain or shine BEFORE YOU PUT IT IN GEAR, ** makes no promises. WHO DOES THAT?

You are ** because in spite of all the mottos and promise Firestone has displayed in their store, it means absolutely nothing as they have demonstrated how ** handled this whole tire fix with the rework, going to lunch instead of hanging back and letting Shane make a second attempt to fix what I waited 1.5 hrs for on my first visit and lost money showing up late for work. In 2014 I had a flat in my previous vehicle and Discount tire performed the task, I left but then noticed the damage, came back the next day and Discount tire replaced my rim no questions asked. For convenience, I started purchasing my tires with Firestone so the tires and alignment could all be done at one time.

In the past 8 years since, I have purchased 5 sets of tires from Firestone for 3 different cars. After being treated this way by MAKE NO PROMISES **, Firestone has made their last dollar off of me and my family. I will be going back to Discount. NO NEED TO CONTACT ME **! You’ve already wasted 3 days of my time and costed me money for a tire/rim that should’ve been fixed right the first time if you dunked it in water to confirm it was holding air. Enjoy your lunch ** while us customers sit and wait for nothing to happen. Insulted.