Firestone Reviews

1 Star — Tire Failed in Less Than 20 Months. I am extremely disappointed with the quality and durability of these Firestone Destination LE3 tires. I purchased these tires less than 20 months ago. Yesterday, one of the tires suddenly blew out while I was driving on the road. I was driving normally at around 30 mph. I did not hit a pothole, curb, or any other object, and there was no unusual impact. The tire simply failed suddenly during normal driving.

I just purchased 4 Firestone Destination LE3 tires at Costco. The specs say these tires should have 10/32" tread depth, but upon measuring, they only have 9/32". With replacement called for at 2/32" remaining, that means there is 12.5% less tread depth than called for in the specs. I suspect this is a common occurrence. Any attorneys out there interested in a class action suit?

I got my car in April. Had a one inch slice in July. Almost changed it myself but I Work one mile away so I went there to have them change it myself. Jack came up missing. They said it didn’t have one. Wrote the main office. Never heard from them. I haven’t any trouble since which is good but I should have taken pictures.

I had a concern in regards to car repairs. I reached out to the main office and the concern was addressed extremely well. I appreciate their great customer service.

I have been a customer of Firestone/Tiresplus for years without any issues. The one time that I am having an issue, they are giving me the runaround and are not trying to provide a positive resolution. Here is the issue: On June 26, 2026, my husband and I went out of town and ended up with a tire leaking air. We took the car to a Firestone in Miami, only to be told all four tires are nearly bald on the outside and will need to be changed. We spent 1200.00 including a 200.00 credit in rewards that I had. So the total off my card was 1, 164.00. I then realized my husband had gotten 4 new tires in December, which was only 6 months earlier.

I have been a customer of CFNA for many years and always had decent service from them to recently. My monthly payment notice got stuck in my spam folder accidentally. I received 15 calls from them in one day and with all of the spam calls ignored the call. I finally answer the call and was notified that I was late by 3 days. I explained the situation to them and asked if I could have any late fees waived based on my 100% great payment history and explained that it was an honest mistake. They said no and sorry they could not help me. Buyer beware, their service is decent, but their billing is the worst that I have seen.

I bought a used vehicle and live in Denver but bought the car in Colorado Springs. The tires were dry-rotted and there was no way I would chance driving home on those tires. Called Firestone at 5 pm and wouldn’t arrive till 5:30. The employee agreed to stay longer and wait for us. Hotel blessing, when we arrived they were ready for us and so kind and helpful. It was a great experience and puts a bit of faith back into customer service. Thank you so much, Phil & Brayden.

I had an 11:00 appointment on Tuesday May 5th to have an oil change, tire rotation and brake inspection on my 2001 Silverado at the Firestone store in Fairfield CA. I was there at 11:00 and right away I started hearing excuses about the techs being busy but as soon as one was free they would pull my truck in for service. Well, 45 minutes later my truck was still sitting outside the shop. I made the appointment so I would not have to wait for routine service, my time is valuable. Apparently, my time was not important to the store manager at Firestone. I asked for the key to my truck so I could leave. I did not have time to deal with the inefficiency at that shop.

Purchased 4 Bridgestone Potenza Sport tires on 9/13/2023 for 2005 Mercedes SL with 48100 miles. My mechanic recently noted premature dry rot and suggested taking to Firestone dealer for possible adjustments as I currently have only 51100 miles on 4/19/2026. Lafayette dealer stated nothing they could do and incidentally there was NO warranty even from initial purchase however if I had purchased hazard insurance maybe they could help. Contacted Firestone and they sent me to another dealer but with same results. NO HELP! Retail invoice # ** Store #568813.

Your staff are liars and not helpful. = I called day before to schedule to have 4 tires put on my car they told me 1:00 the next day. I brought it in at 12:30 and checked in they told me it would be 11/2 hours so I left the car. I called at 3:00 to check on it. They told me it's on the rack and would call when ready. I had to go to a store next to it and noticed my car still where I left it so they lied to me. I asked who lied to me they all denied it. They finally called me at 4:50. Said car was ready. I got there and was going to pay with check. The guy checking me out did not know how to handle a check payment and had to get help. After 15 min I finally got my car, I won't be back and I will tell all my friends. THIS WAS 4/72026 RONNIE **.

Prompt, friendly and excellent service! I was impressed with the knowledgeable and personable staff, and my car’s issues were completely addressed. Highly recommend!

LaGrange Firestone has liars. They told me they would get to my tires by the end of the day. I show up just before closing and they were going to let me drive away after they did nothing, no rotation, no flat fixed. They are terrible.

I came to Firestone on February 19 2026 due my check engine light was on and my vehicle need the purge control canister. I paid $99 for the engine diagnostic test, I was advised by the employee that the purge control valve and a leak need to be fixed. I paid in total $494 to have the emissions system per the check engine light replaced. March 21st my check engine light came back on, I took it to have the code tested at Autozone and the code came back as to replace the purge control valve.

I wouldn't give an single star. I bought the tires from Firestone in October 2025, now it's been not even 6 months with 10k mile and had been keeping up with Tire rotation, Wheel alignment. Today when I had been to them they mentioned tire needs to be replaced. Haven't taken the car out of city at all. It's just to work and home. This is the first time I have seen such a negligence. PLEASE DO NOT BUY TIRES FROM FIRESTONE!! WARNING!!

I'm attaching my post from a year ago, I was happy at that time. Fast forward to today. I bought new tires $1000 from Firestone back in June 2023. I get regular tire rotations and alignments (between my dealership when they work on my car) to Firestone (Typically every 6 months), In those 2.5 years, I have driven 28K miles (Hardly anything). Tires are Firestone All Season (225/55R20) Rated at 55,000 miles, or 5 years.

Charges didn't match my quote. Bait and switch. I would avoid the Newton NJ, store. Poor service. Won't be going back. Manager didn't care about complaint.

My Ford Explorer was slipping all over the road in the most minimal amount of snow, but fine on dry pavement. I brought it to Firestone for an alignment in hopes to fix this problem. This did not fix the problem. I called Firestone and was told to bring it in for a test drive when we would be able to recreate the problem. We went for a ride and it was INSISTED that I needed 4 new tires because the rubber was hard and snow/slush was getting stuck in the tread mimicking “bald” tires. My tires were 4 years old, 19,000 miles and had a 7 tread depth which should be covered under warranty. So, the woman at the desk picked up the phone, called Goodyear, acted like she were a family member and sent me down there.

I took my jeep to Firestone this morning after realizing I had two nails in my tire. They replaced the tire with no issues. They let me drop my vehicle off, and I picked it up when it was ready. They let me know they did find an issue, but there was no pressure into fixing it today. I really appreciate Rick and Paul.

I was told once over the phone and once in person that it would take an hour in a half to mount and balance new tires. To my delight it only took 30 minutes. I'm really praying there weren't any corners cut with the initial time estimate. I'll keep you posted.

Firestone tire 215/65R1698T BL. 3 purchased: All shredded within 3 months with only weekend usage. 1 almost killed me on the highway. The tires literally tore apart like fabric. Firestone is lacking in human communications, as I have only encountered AI to no resolve.

I wish, I could rate them negatively, I took my car for tire change and alignment with appointment at 7:15, mechanic did not showed up till 8:00, gave me estimate and around 10:00 revised my estimate to 10 times of original, finally gave me my car with only tires changed at 11:00 and with many error signs blinking on my dashboard which were not there when I came in with. No one is ready to answer. Pathetic. This is the worst experience of my 50+ years of life.

Very disappointed in their service! Constantly trying to push other repairs on customers. Recommended a friend to this location, and my friend almost disowned me. Todd, the store manager, thinks he is in the right regardless of the issues. Relies on manufacturer for his defense of poor service. I used to feel like a valued customer once, but now not so much. Had the same tire repaired and it is not, and Todd insists it is not his issue and won't stand by his work. NOT a friendly and personal place.

I have historically been a Firestone customer. I brought a spare tire with a bead leak from my classic 1956 Dodge into my local Firestone in Bernalillo, New Mexico. The Service Manager Ray promptly fixed the spare at no charge. I greatly appreciated the prompt, friendly and free repair. Needless to say, I will bringing all three of my car in for servicing now at Firestone!

The Firestone center on GB Alford HWY in Holly Springs does not honor the warranty they have on their tires. Manager makes up rules that are not listed on the warranty paperwork and does not tell people what the rules are when buying tires from them. The center currently has a 2.8 out of 5 stars rating. Message Firestone on FB about the problem. We were told that the manager would contact us in 2 business days. There was NO contact. Now we are being told that the complaint will be bumped up to an area manager and, once again, contact will be made in 2 business days. We are not holding our breath. They think that if they can kick the "can" down the road far enough that we will give up. What they don't know is that we will kick it back at them every time. The lack of responsiveness from management just gives us more time to warn people to stay away from this company.

The Firestone Robert St in West St Paul, MN location admitted that their service tech had damaged my radio sound system and air conditioner when installing a new alternator. They said to take it an Acura dealership and then bring them the bill for reimbursement. Acura fixed everything and informed me that there was no way the alternator on my car had just been replaced. I found that the manager was replaced and the new manager didn't feel it was his problem. I mentioned that he could have a tech person check the alternator so we could resolve everything, but he said his techs were too busy. He also disregarded the reimbursement as the other manager's problem. Now a year later, Firestone area manager Joe ** is saying that it's late for the reimbursement even though Firestone was the one pushing me off all this time. This was the last straw as even now they are attempting to disregard what was promised.

Went on the website. Ordered tires and scheduled a service appointment. Drove 30 mins. Got there and they didn't stock the tires and cannot order them manager said that they do this all the time on the website. Manager was polite and tried to get else a price close to what was online but it was too far off. Tried to file a complaint with corporate and they wanted to file one against the store for me. I explained it was the corporate side. Then they gave me a bogus number to a "president's desk." Bait and switch tactics. Pretty scummy.

I had made an online appointment for the date and time on the receipt as submitted. On the day of the appointment I went to the shop and I was told that the appointment was incorrect and was on the 18th instead of the 15th. I showed service guy “Tim” the verified text from Firestone for the 15th and the reservation number and he said it was wrong because I was not in the system on his computer. He also said I should have received a revised date of service. I showed him the 3 emails I received and none of them showed a revised day of an upcoming service appointment. I think he should have made an ASAP service appointment but he said there was nothing he could do because he was booked up for the next 3 days.

RE: Glendale 3540 W Bell Rd. This is the second time: RE: Store manager **. Appointment on time for Oil Change, Alignment, Rotation, A/C Service. Quoted "a couple hours" told him quoted last time same but after 2 hrs nothing had been done. He said he was fully staffed and should be done as stated. I came back 3 hrs later and again, NOTHING had been done. Didn't seem concerned, only ** offered to personally see to service if I came back again.

I have been going to Firestone for several years. I talked to the attendant and he seemed informative and friendly. I had a simple appointment for an oil change and a rotation. The TV was blaring some typical, anti-white person nonsense and another customer who had been waiting hours was having a coughing fit the whole time. A new attendant came up. I finally approached him after a couple of hours, I was polite and asked for my keys back. Without hesitation he got them and I left. I can't help but wonder if they just didn't want to help me even though I had an appointment and a work order. Regardless, I won't waste any more time with this company.

I took my SUV to Firestone Tire in Hidenwood Shopping Center in Newport News to get a slow leak in my tire repaired. In the process of removing the tire from the hub, they slashed a slit in the sidewall of the tire. I was told that since the SUV is AWD, I would have to replace all 4 tires at a cost of over $1000 (nice try). I checked with Volvo and was told I only need to replace the 2 that are on the same axle. Firestone told me there was a sale on two tires coming soon and that discount was better than the minimal compensation they were offering, for the perfectly good tire they damaged. I decided to take my business elsewhere. At least they did not charge me for the tire repair.

I only put these Firestone Destination tires on about 4 months ago. I have no review in them yet. I will never deal with their company again. I will stick with Cooper or Continental. Good luck if you had trouble submitting a $50 rebate back in February. In getting your rebate. I spent 900 dollars on these tires with labor…Should give you their discount when you buy the tires then it would not feel like a scam…Should have chose the Continental.. I only bought Blizzaks for my wife’s car 5 years ago…so glad there is competition out there

3728 W W T Harris Blvd, Charlotte, NC 28269. 2 years ago I brought my car & truck in for a lifetime wheel alignment. I applied for the Firestone credit card with the VIP Cardholder Benefits. I have purchased tires for my truck and received service for my car. On Friday May 16th we brought my car in for the wheel alignment and forgot to ask what would be the price for tires. I price shopped around and called Firestone back, and ** advised that the tires would be 240 plus. I stated that Discount tires had the tires for cheaper. ** stated that they will price match but if I get the tires from another company the free tire rotation would not be honored with my credit card.

Recently went to the Firestone on Harris Blvd and Sugar Creek Charlotte NC. Took my car in because of check engine light on. They charged me 160 for diagnostic and said it was two sensors and also recommended a couple of other things. The total was 974.00. They called and said was ready and that I needed to drive 120 miles before getting it inspected..I did what they said and go after the 120 miles and the check engine light came back on. I called them and now they want to pay additional 160 because they're sayings it's different code. This is a rip off company. Overpriced with terrible techs..Rip off. Don't ever go to that company for any work.

Unless you trust a company that charges THIRTY FIVE % interest on their credit card and who also charges a $5 fee for each statement they mail to you and a $40 late fee on a $30 payment, I suggest finding a different loan shark. Outrageous and unconscionable. Well I no longer do and will avoid these greedy and desperate people.

Gee, looks good when you make an appointment online - but the result is a mess. First time received a message 'your request is being processed, confirmation soon' then never received anything else. Called the Store and they said they did not receive it. Second time received the 'appointment request is being processed', followed by 'your appointment is confirmed'. - Went to the store and they said they did not have the appointment, how about tomorrow.... What a mess in today's digital age...

I forgot to mention the excellent customer service, that I received. From Trinity when I had service done on 1/20/25. Trinity made sure that I received all of the available rebates and service. I can’t thank her enough for the excellent customer service.

This review is for a particular Firestone store located at 7844 Kingland Dr West Chester, OH 45069-2533 (513) 370-2316. We have been doing business at this location for a few years now. After purchasing new tires, we were trying to get them routinely rotated. After one visit we felt as if they never rotated the tires because the car ride felt the same. So, before the next scheduled rotation we marked the tires and videoed it so we would have something to stand on. So, the car was dropped off for the maintenance which one item was to rotate the tires. After picking the car up we verified the tires was not rotated. Called and complained to the store they said tech didn’t rotate for safety reasons; that the tires on the back had more tread and they didn’t want the car to fish tale. Well, the tires have the same amount of tread on them and the car is front wheel drive and will not fish tale.

Bout these tires from tires express used one time plowing snow on my driveway. Less than a mile on these tires. The studs are all pushing in. Told my tire guy. He sent in a request to replace. They will not replace them. They say normal wear. Wow. Will never buy another Firestone time ever again.

Gonna have to say. I am pretty let down. These had great tread, and not dried out. Figured I would give them another chance. I don't even know what happened to the rest of the tire that was not wrapped around my axle. Tires had less than 15k on them. Never again, no Bridgestone, or Firestone garbage. 3am @60mph.

Have the Firestone Destination lE3, the worse set of tires I have ever purchased, 3 flat tires- one blow out - and a side damage. Had to purchase 2 tires so far and they only have about 25000 miles. Can not see how these tires are considered 70000 mile tires!