Firestone

I purchased 4 tires and was asked if I wanted to have them aligned. I said yes and after the tires were on the car I was told they weren't able to do the alignment because they needed special equipment for my car. They offered a service they couldn't provide and when I said I didn't want the tires I was told it would be 3 hours to have the tires taken off. I was then told they were hoping to have the capability to align my make of car soon. "They were working on it". After this comment it seemed to me he knew this before selling me the tires. This is a HORRIBLE business. There were 2 other customers waiting for their vehicles with horror stories. The location of the store is in Northampton MA. I imagine this is across the board at any location. Stay away from Firestone.

I'm extremely disappointed in the quality of Firestone tires. Brand new tires are more than 60% worn at 28,000 MI. They used to have a good name 20 years ago. They have obviously done something to lower their cost and create more profit for themselves at the expense of the consumer. I would never buy their tires again.

Never ever use this ridiculous company! I left my car for oil change and was told it will take 1.5 hours. I came back in 1.5 hours. There was only 1 car in shop with empty parking lot and 5 workers wondering around doing nothing. Nobody even start working on my car. Amazing!!!!

Brought my car in to have some repair done to it as it was previously recommended to me by one of the mechanics at the firestone auto repair. One of the recommendations was to replace my spark plugs. I did so elsewhere a week ago and I went there today to have the other recommendations done. When completed I was giving my receipt and I drove off, when I reviewed my receipt these people had replaced my spark plugs again.

Firestone Tires in Littleton, Colorado, 7980 S. Broadway worked on my car and caused damage. They somehow put a HUGH SCRATCH on my car. I brought this to the attention of the Manager, ** and he basically "guaranteed that it couldn't have been done" while my car was trusted to them. NEVER take your Car to a Firestone Tire Store!!! ***WARNING*** They will damage your car and argue with you about how they couldn't possibly have done any damage to your car. People in Management Positions DON'T have scruples to do the right thing in this day and age.

A few weeks ago, I had my brakes changed on my car by my regular mechanic. I didn't have time to do my oil change. I decided that since Firestone is across the street from my job, I will drop it off for an oil change and pick it up on my lunch break. They called me and said that something was wrong with my brakes. I told them that there was no way that was possible because I had just changed my brakes earlier that day. I picked up my car later and they gave me an estimate for over $700 to get my brakes and rotors done. My regular mechanic said earlier that day that nothing was wrong with my rotors.

I visited your facility because Good Year didn’t have any mechanic in. I thought I would just take it across the street. I haven’t heard anything negative about them. I was getting the car fixed for my 16 year old daughter. I put 2 new tires on there the same day prior to bring it there. Which was about 220.00, and I just got new tags on the car which was about 30.00. I got a new brake job done for about 60.00. I kept going back and forward trying to see if I was going to fix it or just trade it in. So I decided to fix it. It was paid for. Never had any major problems with the car. So I took it up there he told me I need a tire rod. I also told him about how every 6 months I have to add anti freeze to it. But still that was never a problem. He said he would look over it and call back. He said it need a radiator. I was kind of skeptical about spending 500 to put the part on. But the manager told me he had a 20% off the coupon. He said that all I see wrong with the car.

I took car in for repair. Tech person Broke alternator and told me car was fix, it took 9 days to fix. Then 5 mos later returned for warranty part replacement. Again something else went wrong. I call John. Told him car overheating had to pull over on side street. John told me to let it cool then drive it home. Then call him back for towing number. I call John back to let him know car was smoking, but John had went home for the day. Didn’t tell anyone I needed a towing service. I’m a women left in the dark on side of road. Work service number **. Replace upper hose that broke off while I was driving on highway. I will nerve trust Firestone to work on my car again. Rate is zero.

Nashua NH Firestone very bad service. Came in. Buy 4 tires. Could not help me because I want prepaid for four tires. Manager very rude. I was going send over 1000 dollars in tires so my wife just go there pick up suv so it easy for her but manager so rude. He just did care.

I went to the Firestone store @ Highland and Plaza where I bought my Motorhome Tires to get them Rotated and Johnathan the Manager was adamant saying, "You did not buy your Tires from here so we cannot rotate them." Well, that was wrong. In fact after checking they were bought at that Store as I continuously insisted.