A link has directed you to this review. Its location on this page may change next time you visit.
- 3,218,109 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Did not diagnose my car properly. Ended up having internal engine damage. Dealt with a nasty service manager in Wake Forest, NC. The service manager has no business dealing with the public. Poor customer service. He tried to get me to pay over $1,000 on a fuel pump and battery. Once I paid that they could continue diagnosing problem with my car. My car had internal motor damage. Guess after they got my $1,000 then they would tell me the car also had engine damage.
I went in for tires and waited 2 and a half hours and they said my car needs 1600 dollars in additional work. And I took it to another mechanic to get a second option like I always do and he said I only need 300 dollars in work. I will never go there again. All you guys do is lie to your customers. That's not good for business. I highly recommend avoiding this business at all cost. All they want is your money. They don't care about their customers.
Took my vehicle to Firestone to look at the tire sensor/s because my vehicle “tire flat” light came on. The employee (an older man) was rude and impatient and told me I have to go to BMW to have them check it out... I took my car to my BMW mechanic and he checked the vehicle sensor in the car and cleared it, but then the “flat tire light” came back on, and he said I needed to take it Back to Firestone because it’s one of the sensors in the tires not the vehicle. I took my car back to Firestone and the same old guy was there and still had a bad attitude and he told me he didn’t have time and so I needed to take it somewhere else to get checked. Needless to say, Firestone employees need a class on customer service.
I bought new tires October 2016. For the past 2 years I have noticed rubber peeling away at the seams. Since I have been taking it in for balance and rotation and no one has said anything I assume they are safe. But I recently noticed more rubber coming off and took it in for an explanation. I was instead quoted a reduced fee to replace them and told that it may be because I'm rubbing curbs. I pointed out that it's the seams on all four tires and that I'm not continuously hitting curbs. I don't feel safe in these tires and refuse to repurchase tires when there is still plenty of life left on them, ESPECIALLY from FIRESTONE! So now I have to find another set of tires for my truck and spend over a grand I don't have. How are they able to get away with this.
In my line of work I do a lot of driving. I accidentally hit a curb which gave me 2 flat tires. I bought discount tires and was a little pricey. Three months later decided to go ahead and replace the other 2 tires. Firestone was cheaper so as a single mom of 3 drove to Lake Worth Firestone. They were super busy so I made an appointment. Arrived at my appointment a little early and ended up waiting hours for them to replace my tires. When I drove off I notice my tire sensor on. Hmmm maybe I need to drive a little for it to go off. Nope they forgot to put it back on with my new tires.
Then months later had a flat on my Firestone tire. Had to totally replace the tire and they tried to charge me for a sensor. Few months again another flat had to replace another tire. I thought strange I never have a problem with my discount tires only the Firestone ones! Again another flat and by this time I’m getting upset since with insurance it cost approx. $60 every time I replace these tires. I mentioned to the lady that I only have problems with the Firestone tires and she said we put magnets in the tires. Hmmm. Not funny.
Again another flat and another. Today I have 2 Firestone tires on my car and I’m tired of these flats so even with insurance on them I’m going to be replacing them! I have brand new tires on my car and almost all the tread, but I’m so sick of spending hours every 6-8 months that I don’t care! I want these Firestone tires off my car! Buyer beware! Instead of saving money I have spent way more replacing these tires! Wished I had just spent the few extra $$ on discount tires.
Raul and Michael took great care of my Tundra and made it perfect again. The service was fast! I recommend this location for honest work. I will be coming back soon for an oil change and new air filter.
Michael was incredibly fast with my new tires and oil change, he brought up to me I had a dirty air filter which I actually liked him showing to me in person. He was very professional and quick! Definitely recommend asking for Michael as your technician, plus he’s very handsome!!!
All four Firestone Tires on my new Honda Civic with 13,000 miles on it are out of round and the Firestone company refuses to do anything for me because I did not get the tires rotated and balanced on time. I've owned hundreds of tires that I did not rotate and balance within 13,000 miles and none of them were out of round. None of my tires were ever found to be out of round. This is my first set of Firestone tires and I would not have bought them but they were on my new Honda Civic when I bought it.
I brought my car in for new tires, alignment and oil change. When I got the vehicle back there was a light saying brake malfunction. I walk right back in and I was asked if I wanted to come back when they weren’t busy. Lmao. Do you really think I’m gonna load up my kids and drive away with possible faulty brakes? So I wait about a half hour. Still, no one has looked at my car until I throw a fit. First of all the car was supposed to be done the day before. Now here I am sitting with my kid, stuck at this location. Mind you I didn’t bring my car in for a brake issue as it never had one. After waiting for them to inspect it I was told “mistakes were made”. The brake sensor was on sideways and the wrong size tires were put on the rear causing it to rub through some wiring. So here we are, Monday, still no car when it was supposed to be done Saturday.
I missed an out of town trip I had planned and also the hotel that was booked. I tried calling corporate but was told they were “unavailable” so I gave my report to someone slurring their words so bad I could hardly understand them then was told I’d get a call back in 48 hours. What good is that going to do me unless God forbid they still have my car. This is my second bad experience there and I’ll never be back. When I was walking home with my 6 year old (it’s a two mile walk) a passing motorists that I recognized picked us up and told me he had a similar experience. That prompted me to go to my Facebook and see how many other bad experiences had happened at the same location and I was absolutely baffled by the responses and how many people have gone through similar situations at the same locations. Firestone on Conway and Curry Ford Rd in Orlando, FL, you should be ashamed of yourselves.
Okay, truth being I bought 2 new tires and from that moment on my engine was breaking down. The manager of the Bee Ridge store in SRQ was fired. And my engine needed for everything to be fixed. I have a case #. I believe Firestone destroyed my engine. All I ask is for restitution for this. This company knows this is the truth. I had 3 alternators in one week. I missed work and was let go because I could not get there. Windshield washer no longer works after last visit. My radio, my battery, my timing chain, flushed gas tank now car uses more gas than ever. Switched out spare tire for a shredded one. The treatment of me was recorded by Firestone of store in Bradenton FL. And it was just wrong on so many levels. All I'm asking is restitution for their company destroyed my engine. If I were to say they care I would be lying.
I asked if it we're there wife or daughter or sister or mother would you want them to be treated the way have. And they responded don't make it personal. Okay, I'm supposed to allow them to verbally abuse me and destroy my engine. As a paying customer my engine destroyed. And loss of job and stress and this company does not care at all. I need to report to the state of Florida that Firestone is not a reputable company. I have tried to call and call. Now ignoring me. Females are talked down to. I have listened while waiting for them to so-called fix my car. Now it has become personal.
Firestone Tires Company Information
- Company Name:
- Firestone Complete Auto Care
- Year Founded:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.