Firestone Reviews

Between two different locations I’ve had nothing but more car trouble and horrible customer service. From oil changes where all the oil leaked out overnight because the cap wasn’t on correctly, to making an appointment and waiting two hours just to see my car finally pulled in to start its work (what’s the point of setting the appointment?), to paying thousands of dollars for a problem that “might” be fixed, ended up not being fixed, but still I’m out thousands for replacing parts I never needed to. Firestone is full of scammers and rookies who will end up making your car worse, never go here.

I went in with a flat tire, I was talked into purchasing a new set of tires. 3 years later, I have another flat, make an appointment and sit for over two hours to hear "we are unable to repair your tire, we no longer sell this tire. So, we recommend replacing all four". I told them to shove it and walked out. These guys are con artists. Two separate locations so it's not one store.

My first set of Firestone tires. The first part of the name says it all. Fire and that is what needs to be done with the tires, save time and money just burn them. I am 60 and on SSDI so my income is very low. I have also been buying tires since I was 16. This is my first dealings with Firestone and will be the LAST!! No matter what the price. I've taken they back, no help. I've contacted Firestone no help. They even put PT tires, which is for a car on my 4 wheel drive truck. Do yourself a favor and stay away at all cost.

This store will sell you services you don't need, and then they won't stand behind their service when they do something that causes your car issues. I brought my car in at 68k miles and they told me that I needed new spark plugs. I didn't know at the time that spark plugs are supposed to last 100k miles. And a mechanic was telling me I needed it; so I listened. 8k miles later, the end of a spark plug (that this Firestone installed and told me I needed) broke off into the 4th cylinder because a technician tightened it too much and the end of the spark plug cracked. I drove around for ~8k miles before the spark plug actually broke off, and now it has ruined my engine. So, I wouldn't even be in this position if they A) wouldn't have sold me a service I did not need for another 33k miles, and B) if the technician would have done their job correctly.

I always pay my bill in full every month when I use it, my mail was delivered late and they charge me for Late payment and for that reason They removed $20 and I ended paying $40 for late payment And gave me credit for $20. I close the account and I pay the full amount which I overpaid $20, now they said they cannot reimburse me for $20 unless I use the Firestone card again. Then she told me I cannot use the card because account is close And they cannot reimburse me. I lost the $20.

Had to replace a flat tire so due to mileage I decided to get four new tires. I was told the TMPS device was broken so it was replaced. After they were done, the tire pressure did not display. They told me to take the car to Lexus to have the problem resolved, and I would be fully reimbursed for the cost. I took the car to the dealer and was told that they put the wrong device in. I went back to the store with the invoice, they refused to reimburse me for the total cost and said they were only responsible for the TMPS device. They lied! I also noticed they had a road hazard insurance on my first work order. I asked them to remove it and assume that they did. Upon checking out I didn’t review and find that they had not removed it. Now they refused to remove it and provide me credit. I would avoid Firestone at all cost!

I purchased brand new tires in December. I went for a tire rotation, apparently someone tried stealing my tires so my special lug nuts were chizzled and broke. They told it would cost 645$ to remove the lug nuts. Which is outrageous and they cut a stud off my car and there denying they did so. I called to complain about my stud being cut off. They denied doing so, but when I took my car in my tire had all 5 studs on it. This was the north Olmsted location. Rick was the manager when this happened. When I called I spoke with Bill. He said there’s no way they cut my stud. Clearly there taking advantage of a female like most car places do. I’m extremely unhappy with their service and their management. Extremely terrible customer service and they owe me a hub bearing now and are denying they cut it….

I bought Champion Fuel Fighter BL 225/50R 18 95 T 70,000 warranty on 22OCT2018 from FirestoneClawson, MI and have those installed for 2017 Subaru Legacy. I religiously followed the required tire balance rotate and balance schedule. On 30DEC2023, with ONLY 33,776 miles on the tires I was told that the tires are 3/32 tread depth and requiring replacement. While the store and company offered the prorated tires but this is rip-off. I do not want to buy any more Firestone tires where it did not meet even 50% life expectancy. I have been asking for a cash refund and asking for consumer protection. Regards.

I purchased my Ram 2500 in December of 2021 brand new off the lot. I have only put 18,500 miles on my Ram Firestone Transforce AT tires (275/70/R18) and have had to buy new tires costing me over $800.00. To put things into perspective, I do not accelerate quickly and I have rotated my tires after an oil change I had and the wear on all four tires are even. I do tow a camper however, the storage lot and where we camp is less than 1/2 mile to where we park. I have contacted Ram who points their fingers at Firestone and Firestone who does the same. Firestone also told me we are not sure how you drive and added a Sorry. Needless to say these tires should last at least 40000-60000 miles. All I was looking for from Ram or Firestone was a replacement set or an explanation so that the new tires I bought do not wear at the same rate.

My son got an wheel alignment. They mess his car up and after I filed a complaint they never reached out to even try to help or see what happened. It was a runaround from the shop to the customer service department to the claim adjuster. Not at all did they call me back to see what happened, how they can help. Needless to say 2000 dollars later I had to get his car fix from the dealership. Even after I got a report that the damage was caused from Firestone did they even want to see it. If I was you I would go anywhere but Firestone to get anything done to your car.

The service was nice and the men are nice and the drive home was nice. The tires tread has always been good to go and have people feeling good to go. They keep elderly in the correct spot in the cold weather and the roads, well not too tight it seems. When I had my son I’d of felt completely comfortable and lucky to have your tires and your service and your men to service the vehicle. Thank you for all you do for Kokomo Indiana and families and just humans alike. You make the world a safer place and then some. Also your men in there are really fantastic and the women wonderful. I’d of loved to have a job there myself even for I am adventurous.

I set up an appointment on Monday over the phone for tire replacement and balancing… simple job. I drive 20+ miles for an 8 o’clock appointment just to have a kid tell me it can’t be done because it was against company policy. I’ve purchased tires and had other work done there in the past. So in the future I will never use them again! They have lost my business and will tell everyone and anyone not to used them as well.

I first visiting Firestone on October 28, 2022. I had a construction screw in my tire. Understandably the screw was super huge and I understood that the tire could not be plugged. The tire for my Buick Encore (2019) -- Continental Conti-ProContact Firestone price was $272.79. The person who created my work order for my tire told me they did not have the tire at the shop and to call out to have the tire delivered. The tire was installed and I was back on the road. Little did I know he never told me that this brand tire for my SUV was not covered with Road Hazard Warranty and it is not posted in the store like Walmart and other tire shops list Road Hazard Warranty.

Firestone 25602 S I-45 Frontage Rd Spring, TX 77386 United States. This location replaced my tire finally after the 3rd visit to this location, but not before causing damage to the rim. On my first visit 9/2/22, I waited 1.5 hrs, Manager ** was sitting at his desk in the garage blasting his music, totally unprofessional. Shane fixed my flat, balanced rotated my tires and completed my lifetime alignment I purchased 4 years ago. I parked my truck for the holiday weekend. On my way to work 9/6/22, the same fixed flat tire was now 10 psi low again. I lost $$ having to go into work late having to address a flat that should’ve been fixed right the first time.

My brand new 2022 Ram 2500 with Firestone Tires has been pulling to the right. After 3 balance rotations by dealer and discount tire as well as an alignment check. Both businesses found the tires to be bad. Firestone will only give me one tire, per their policy, to fix issue. Worst tire company ever.

Wife and I drove to Scottsdale, Arizona for The Memorial Day weekend. While heading back to California, we broke down past Buckeye, Arizona. Had car towed back to Firestone, in Buckeye. The gents there were polite, honest, and hard working. Did an outstanding job. Definitely recommend them. Hector

Daughter attends University of Iowa, I live south suburbs of Chicago. Our car would not accelerate past 5 miles an hour. Had to get home that day to attend to my 90 year old mother and husband had to work next day. Worked on car and put a temporary fix to make the 3 hour ride home!! Shoutout to Kaylee and the technician that worked there on Saturday Feb. 12. Would not have made it home without your hard work and determination. Need more people like those 2 employees!! I am sorry I do not have the technicians name but he did test drive it on 80 to see how his temporary fix would hold up and that it did!! Thank You!!

I have continuously received good customer service and quality products from Firestone. The prices are usually competitive, in comparison with other competitors. Unlike many companies we actually have locations here in Buffalo, so that's a plus, I can go where I am familiar with the quality of service. I do hold Firestone in high regards!

Firestone tires seem to last even longer than the stated in the suggested mileage. The employees are equal to the task of recommending the best possible options, while keeping the shopper's budget in mind. These tires are very reliable, rarely need maintenance and perform as specified. They are the only tires this shopper will purchase.

I hotshot trailers for a living, today I’m having to replace my tires after 120,000 miles. I had them rotated every 2 weeks during my oil changes. Never had to have them plugged worked on or anything!!

Bought a new 2020 2500 Ram. Only got 25000 miles on tires and need new ones. Rotated tires every 5000 miles only have 3/16 thread left on tires. By far the worst tires I have ever owned. I will not be buying Firestone Tires ever going with Michelin tires. Shame on ram for putting such a bad tire on their trucks. Firestone you can do better than this. These tires are junk at best. Not a happy customer of Firestone. Customer beware!

I purchased 4 tires and was asked if I wanted to have them aligned. I said yes and after the tires were on the car I was told they weren't able to do the alignment because they needed special equipment for my car. They offered a service they couldn't provide and when I said I didn't want the tires I was told it would be 3 hours to have the tires taken off. I was then told they were hoping to have the capability to align my make of car soon. "They were working on it". After this comment it seemed to me he knew this before selling me the tires. This is a HORRIBLE business. There were 2 other customers waiting for their vehicles with horror stories. The location of the store is in Northampton MA. I imagine this is across the board at any location. Stay away from Firestone.

I'm extremely disappointed in the quality of Firestone tires. Brand new tires are more than 60% worn at 28,000 MI. They used to have a good name 20 years ago. They have obviously done something to lower their cost and create more profit for themselves at the expense of the consumer. I would never buy their tires again.

Never ever use this ridiculous company! I left my car for oil change and was told it will take 1.5 hours. I came back in 1.5 hours. There was only 1 car in shop with empty parking lot and 5 workers wondering around doing nothing. Nobody even start working on my car. Amazing!!!!

I’m a local customer; so visited there for all my needs; I spoke with the manger about being told different prices; every time I enter; the when I pick different prices; (Matt) I took my car there 8/20/20 / 8/21/20. I call the manager and told them my concerns, about prices, I’m disabled, and I was really upset about how I was treated. I’m not happy with the treatment, very expensive, the coworker was loud talking me in front of other customers. I will not be returning back to this location, in Conway, S.C.

Brought my car in to have some repair done to it as it was previously recommended to me by one of the mechanics at the firestone auto repair. One of the recommendations was to replace my spark plugs. I did so elsewhere a week ago and I went there today to have the other recommendations done. When completed I was giving my receipt and I drove off, when I reviewed my receipt these people had replaced my spark plugs again.

Firestone Tires in Littleton, Colorado, 7980 S. Broadway worked on my car and caused damage. They somehow put a HUGH SCRATCH on my car. I brought this to the attention of the Manager, ** and he basically "guaranteed that it couldn't have been done" while my car was trusted to them. NEVER take your Car to a Firestone Tire Store!!! ***WARNING*** They will damage your car and argue with you about how they couldn't possibly have done any damage to your car. People in Management Positions DON'T have scruples to do the right thing in this day and age.

A few weeks ago, I had my brakes changed on my car by my regular mechanic. I didn't have time to do my oil change. I decided that since Firestone is across the street from my job, I will drop it off for an oil change and pick it up on my lunch break. They called me and said that something was wrong with my brakes. I told them that there was no way that was possible because I had just changed my brakes earlier that day. I picked up my car later and they gave me an estimate for over $700 to get my brakes and rotors done. My regular mechanic said earlier that day that nothing was wrong with my rotors.

I visited your facility because Good Year didn’t have any mechanic in. I thought I would just take it across the street. I haven’t heard anything negative about them. I was getting the car fixed for my 16 year old daughter. I put 2 new tires on there the same day prior to bring it there. Which was about 220.00, and I just got new tags on the car which was about 30.00. I got a new brake job done for about 60.00. I kept going back and forward trying to see if I was going to fix it or just trade it in. So I decided to fix it. It was paid for. Never had any major problems with the car. So I took it up there he told me I need a tire rod. I also told him about how every 6 months I have to add anti freeze to it. But still that was never a problem. He said he would look over it and call back. He said it need a radiator. I was kind of skeptical about spending 500 to put the part on. But the manager told me he had a 20% off the coupon. He said that all I see wrong with the car.

I took car in for repair. Tech person Broke alternator and told me car was fix, it took 9 days to fix. Then 5 mos later returned for warranty part replacement. Again something else went wrong. I call John. Told him car overheating had to pull over on side street. John told me to let it cool then drive it home. Then call him back for towing number. I call John back to let him know car was smoking, but John had went home for the day. Didn’t tell anyone I needed a towing service. I’m a women left in the dark on side of road. Work service number **. Replace upper hose that broke off while I was driving on highway. I will nerve trust Firestone to work on my car again. Rate is zero.

Nashua NH Firestone very bad service. Came in. Buy 4 tires. Could not help me because I want prepaid for four tires. Manager very rude. I was going send over 1000 dollars in tires so my wife just go there pick up suv so it easy for her but manager so rude. He just did care.

I went to the Firestone store @ Highland and Plaza where I bought my Motorhome Tires to get them Rotated and Johnathan the Manager was adamant saying, "You did not buy your Tires from here so we cannot rotate them." Well, that was wrong. In fact after checking they were bought at that Store as I continuously insisted.

I called to have 2 tires on my vehicle replaced. I called in advance to see if they could get me in and out by 6pm. Eddie ** store manager quoted me one price and took all my information. I called again to verify my appointment only to find out that Eddie's notes on my price appointment or anything was nowhere to be found. I spoke to Guillermo ** service manager. He apologized. Quoted me a higher price and assured me he will get me out by 6pm.

Big Al at the front desk has helped me tremendously with my car time and time again. They continue to give the best service and are always helpful. Also took my girlfriends car into the shop and they were just as helpful as before! Thanks for all the help!

Tire Sales Associate Meagan completely failed scheduling this repair for Wednesday, June 5th 2019 after I was there on Saturday, June 1st to learn that my expansion valve needed to be replaced. She told me I'd be out the door by 9:00 AM. I didn't leave until 10:10 AM. The Service Manager, Joey, was equally awful. He was very rude and inconsiderate of my situation and suggested he stop the AC recharge to accommodate Meagan's misgivings. $400 later my AC still is not repaired after Meagan ran an AC system check that suggested the expansion valve would correct the problem. I have always had positive experiences at Store #17388 Managed by JAMES ** prior to this disaster. Kris ** is the only reason I continue to use Firestone. I'd like my AC fixed but clearly you lack the personnel at this location in Gastonia NC to get it done. I'd like to know how this will be resolved!

A year ago in February of 2018 I took my 2012 Chevy Sonic to Firestone in Oak Park, IL for head gasket service because the coolant was mixing with oil. It's was finished and ready first week of March. Within weeks later while driving my car I notice smoke coming from the hood. Now, I had taken it back and was told it was some piece they had replaced. I took it back three more times for the same issue. On the fourth time I dropped the car off in the middle of October. Consistently telling them I need my car, this is how I get to work and take my son to school.

I took my 2016 Impala in to a Firestone location in Rock Hill, SC due to a tire issue. I purchased my tires there last year. Not even 24 hours later I total lost my car. I heard a noise coming from my driver front tire. The next thing I know I'm wrecking my car. Due to being hit in the face with the airbag and hitting my head on the steering wheel I passed out. The next thing I remembered was a police officer knocking on my car window asking me what happened. I stated to him that the last thing I remembered before wrecking is hearing a noise coming from my drivers tire. Upon me getting out my car the front driver tire was all the way off the rim.

Stopped by the Rio Rancho, NM location off of Southern. Didn’t get an inspection nor a price, was only told if I required service I would need to leave my car until 1PM. I was there at 8 AM. Representative was rude, lacked empathy, and for a potential first time customer, he ensured I will never think about giving my hard earned money to Firestone. Company needs to enforce professionalism, and standard courtesy. I don’t care about your budgets or staffing issues. PERIOD. Competitors was able to provide inspection, quote, and service completed by 10AM.

I purchased a set of 4 Firestone tires for my 2006 Impala. Will never buy this brand tire again, the horrible hum in the passenger compartment from tire noise makes road trips very unpleasant and until they address this issue, never will I buy another set of Firestone tires again!

I went into the Firestone in Warwick, RI on Post Rd. I was told the tires part of promotion I wanted was no longer in stock because they were being discontinued. Mike told me he would upgrade me to the next set of tires and I would still receive the buy 3 get the 4th free promotion. I was charged for all 4 tires! I didn't realize until going over the math in my head while waiting. I let this go because it was partially my fault for not realizing sooner.