Firestone Reviews

I took my jeep to Firestone this morning after realizing I had two nails in my tire. They replaced the tire with no issues. They let me drop my vehicle off, and I picked it up when it was ready. They let me know they did find an issue, but there was no pressure into fixing it today. I really appreciate Rick and Paul.

I was told once over the phone and once in person that it would take an hour in a half to mount and balance new tires. To my delight it only took 30 minutes. I'm really praying there weren't any corners cut with the initial time estimate. I'll keep you posted.

Firestone tire 215/65R1698T BL. 3 purchased: All shredded within 3 months with only weekend usage. 1 almost killed me on the highway. The tires literally tore apart like fabric. Firestone is lacking in human communications, as I have only encountered AI to no resolve.

I wish, I could rate them negatively, I took my car for tire change and alignment with appointment at 7:15, mechanic did not showed up till 8:00, gave me estimate and around 10:00 revised my estimate to 10 times of original, finally gave me my car with only tires changed at 11:00 and with many error signs blinking on my dashboard which were not there when I came in with. No one is ready to answer. Pathetic. This is the worst experience of my 50+ years of life.

Very disappointed in their service! Constantly trying to push other repairs on customers. Recommended a friend to this location, and my friend almost disowned me. Todd, the store manager, thinks he is in the right regardless of the issues. Relies on manufacturer for his defense of poor service. I used to feel like a valued customer once, but now not so much. Had the same tire repaired and it is not, and Todd insists it is not his issue and won't stand by his work. NOT a friendly and personal place.

I have historically been a Firestone customer. I brought a spare tire with a bead leak from my classic 1956 Dodge into my local Firestone in Bernalillo, New Mexico. The Service Manager Ray promptly fixed the spare at no charge. I greatly appreciated the prompt, friendly and free repair. Needless to say, I will bringing all three of my car in for servicing now at Firestone!

The Firestone center on GB Alford HWY in Holly Springs does not honor the warranty they have on their tires. Manager makes up rules that are not listed on the warranty paperwork and does not tell people what the rules are when buying tires from them. The center currently has a 2.8 out of 5 stars rating. Message Firestone on FB about the problem. We were told that the manager would contact us in 2 business days. There was NO contact. Now we are being told that the complaint will be bumped up to an area manager and, once again, contact will be made in 2 business days. We are not holding our breath. They think that if they can kick the "can" down the road far enough that we will give up. What they don't know is that we will kick it back at them every time. The lack of responsiveness from management just gives us more time to warn people to stay away from this company.

The Firestone Robert St in West St Paul, MN location admitted that their service tech had damaged my radio sound system and air conditioner when installing a new alternator. They said to take it an Acura dealership and then bring them the bill for reimbursement. Acura fixed everything and informed me that there was no way the alternator on my car had just been replaced. I found that the manager was replaced and the new manager didn't feel it was his problem. I mentioned that he could have a tech person check the alternator so we could resolve everything, but he said his techs were too busy. He also disregarded the reimbursement as the other manager's problem. Now a year later, Firestone area manager Joe ** is saying that it's late for the reimbursement even though Firestone was the one pushing me off all this time. This was the last straw as even now they are attempting to disregard what was promised.

Went on the website. Ordered tires and scheduled a service appointment. Drove 30 mins. Got there and they didn't stock the tires and cannot order them manager said that they do this all the time on the website. Manager was polite and tried to get else a price close to what was online but it was too far off. Tried to file a complaint with corporate and they wanted to file one against the store for me. I explained it was the corporate side. Then they gave me a bogus number to a "president's desk." Bait and switch tactics. Pretty scummy.

I had made an online appointment for the date and time on the receipt as submitted. On the day of the appointment I went to the shop and I was told that the appointment was incorrect and was on the 18th instead of the 15th. I showed service guy “Tim” the verified text from Firestone for the 15th and the reservation number and he said it was wrong because I was not in the system on his computer. He also said I should have received a revised date of service. I showed him the 3 emails I received and none of them showed a revised day of an upcoming service appointment. I think he should have made an ASAP service appointment but he said there was nothing he could do because he was booked up for the next 3 days.

RE: Glendale 3540 W Bell Rd. This is the second time: RE: Store manager **. Appointment on time for Oil Change, Alignment, Rotation, A/C Service. Quoted "a couple hours" told him quoted last time same but after 2 hrs nothing had been done. He said he was fully staffed and should be done as stated. I came back 3 hrs later and again, NOTHING had been done. Didn't seem concerned, only ** offered to personally see to service if I came back again.

I have been going to Firestone for several years. I talked to the attendant and he seemed informative and friendly. I had a simple appointment for an oil change and a rotation. The TV was blaring some typical, anti-white person nonsense and another customer who had been waiting hours was having a coughing fit the whole time. A new attendant came up. I finally approached him after a couple of hours, I was polite and asked for my keys back. Without hesitation he got them and I left. I can't help but wonder if they just didn't want to help me even though I had an appointment and a work order. Regardless, I won't waste any more time with this company.

I took my SUV to Firestone Tire in Hidenwood Shopping Center in Newport News to get a slow leak in my tire repaired. In the process of removing the tire from the hub, they slashed a slit in the sidewall of the tire. I was told that since the SUV is AWD, I would have to replace all 4 tires at a cost of over $1000 (nice try). I checked with Volvo and was told I only need to replace the 2 that are on the same axle. Firestone told me there was a sale on two tires coming soon and that discount was better than the minimal compensation they were offering, for the perfectly good tire they damaged. I decided to take my business elsewhere. At least they did not charge me for the tire repair.

I only put these Firestone Destination tires on about 4 months ago. I have no review in them yet. I will never deal with their company again. I will stick with Cooper or Continental. Good luck if you had trouble submitting a $50 rebate back in February. In getting your rebate. I spent 900 dollars on these tires with labor…Should give you their discount when you buy the tires then it would not feel like a scam…Should have chose the Continental.. I only bought Blizzaks for my wife’s car 5 years ago…so glad there is competition out there

3728 W W T Harris Blvd, Charlotte, NC 28269. 2 years ago I brought my car & truck in for a lifetime wheel alignment. I applied for the Firestone credit card with the VIP Cardholder Benefits. I have purchased tires for my truck and received service for my car. On Friday May 16th we brought my car in for the wheel alignment and forgot to ask what would be the price for tires. I price shopped around and called Firestone back, and ** advised that the tires would be 240 plus. I stated that Discount tires had the tires for cheaper. ** stated that they will price match but if I get the tires from another company the free tire rotation would not be honored with my credit card.

Recently went to the Firestone on Harris Blvd and Sugar Creek Charlotte NC. Took my car in because of check engine light on. They charged me 160 for diagnostic and said it was two sensors and also recommended a couple of other things. The total was 974.00. They called and said was ready and that I needed to drive 120 miles before getting it inspected..I did what they said and go after the 120 miles and the check engine light came back on. I called them and now they want to pay additional 160 because they're sayings it's different code. This is a rip off company. Overpriced with terrible techs..Rip off. Don't ever go to that company for any work.

Unless you trust a company that charges THIRTY FIVE % interest on their credit card and who also charges a $5 fee for each statement they mail to you and a $40 late fee on a $30 payment, I suggest finding a different loan shark. Outrageous and unconscionable. Well I no longer do and will avoid these greedy and desperate people.

Gee, looks good when you make an appointment online - but the result is a mess. First time received a message 'your request is being processed, confirmation soon' then never received anything else. Called the Store and they said they did not receive it. Second time received the 'appointment request is being processed', followed by 'your appointment is confirmed'. - Went to the store and they said they did not have the appointment, how about tomorrow.... What a mess in today's digital age...

I forgot to mention the excellent customer service, that I received. From Trinity when I had service done on 1/20/25. Trinity made sure that I received all of the available rebates and service. I can’t thank her enough for the excellent customer service.

This review is for a particular Firestone store located at 7844 Kingland Dr West Chester, OH 45069-2533 (513) 370-2316. We have been doing business at this location for a few years now. After purchasing new tires, we were trying to get them routinely rotated. After one visit we felt as if they never rotated the tires because the car ride felt the same. So, before the next scheduled rotation we marked the tires and videoed it so we would have something to stand on. So, the car was dropped off for the maintenance which one item was to rotate the tires. After picking the car up we verified the tires was not rotated. Called and complained to the store they said tech didn’t rotate for safety reasons; that the tires on the back had more tread and they didn’t want the car to fish tale. Well, the tires have the same amount of tread on them and the car is front wheel drive and will not fish tale.

Bout these tires from tires express used one time plowing snow on my driveway. Less than a mile on these tires. The studs are all pushing in. Told my tire guy. He sent in a request to replace. They will not replace them. They say normal wear. Wow. Will never buy another Firestone time ever again.

Gonna have to say. I am pretty let down. These had great tread, and not dried out. Figured I would give them another chance. I don't even know what happened to the rest of the tire that was not wrapped around my axle. Tires had less than 15k on them. Never again, no Bridgestone, or Firestone garbage. 3am @60mph.

Have the Firestone Destination lE3, the worse set of tires I have ever purchased, 3 flat tires- one blow out - and a side damage. Had to purchase 2 tires so far and they only have about 25000 miles. Can not see how these tires are considered 70000 mile tires!

Between two different locations I’ve had nothing but more car trouble and horrible customer service. From oil changes where all the oil leaked out overnight because the cap wasn’t on correctly, to making an appointment and waiting two hours just to see my car finally pulled in to start its work (what’s the point of setting the appointment?), to paying thousands of dollars for a problem that “might” be fixed, ended up not being fixed, but still I’m out thousands for replacing parts I never needed to. Firestone is full of scammers and rookies who will end up making your car worse, never go here.

I went in with a flat tire, I was talked into purchasing a new set of tires. 3 years later, I have another flat, make an appointment and sit for over two hours to hear "we are unable to repair your tire, we no longer sell this tire. So, we recommend replacing all four". I told them to shove it and walked out. These guys are con artists. Two separate locations so it's not one store.

My first set of Firestone tires. The first part of the name says it all. Fire and that is what needs to be done with the tires, save time and money just burn them. I am 60 and on SSDI so my income is very low. I have also been buying tires since I was 16. This is my first dealings with Firestone and will be the LAST!! No matter what the price. I've taken they back, no help. I've contacted Firestone no help. They even put PT tires, which is for a car on my 4 wheel drive truck. Do yourself a favor and stay away at all cost.

This store will sell you services you don't need, and then they won't stand behind their service when they do something that causes your car issues. I brought my car in at 68k miles and they told me that I needed new spark plugs. I didn't know at the time that spark plugs are supposed to last 100k miles. And a mechanic was telling me I needed it; so I listened. 8k miles later, the end of a spark plug (that this Firestone installed and told me I needed) broke off into the 4th cylinder because a technician tightened it too much and the end of the spark plug cracked. I drove around for ~8k miles before the spark plug actually broke off, and now it has ruined my engine. So, I wouldn't even be in this position if they A) wouldn't have sold me a service I did not need for another 33k miles, and B) if the technician would have done their job correctly.

I always pay my bill in full every month when I use it, my mail was delivered late and they charge me for Late payment and for that reason They removed $20 and I ended paying $40 for late payment And gave me credit for $20. I close the account and I pay the full amount which I overpaid $20, now they said they cannot reimburse me for $20 unless I use the Firestone card again. Then she told me I cannot use the card because account is close And they cannot reimburse me. I lost the $20.

Had to replace a flat tire so due to mileage I decided to get four new tires. I was told the TMPS device was broken so it was replaced. After they were done, the tire pressure did not display. They told me to take the car to Lexus to have the problem resolved, and I would be fully reimbursed for the cost. I took the car to the dealer and was told that they put the wrong device in. I went back to the store with the invoice, they refused to reimburse me for the total cost and said they were only responsible for the TMPS device. They lied! I also noticed they had a road hazard insurance on my first work order. I asked them to remove it and assume that they did. Upon checking out I didn’t review and find that they had not removed it. Now they refused to remove it and provide me credit. I would avoid Firestone at all cost!

I purchased brand new tires in December. I went for a tire rotation, apparently someone tried stealing my tires so my special lug nuts were chizzled and broke. They told it would cost 645$ to remove the lug nuts. Which is outrageous and they cut a stud off my car and there denying they did so. I called to complain about my stud being cut off. They denied doing so, but when I took my car in my tire had all 5 studs on it. This was the north Olmsted location. Rick was the manager when this happened. When I called I spoke with Bill. He said there’s no way they cut my stud. Clearly there taking advantage of a female like most car places do. I’m extremely unhappy with their service and their management. Extremely terrible customer service and they owe me a hub bearing now and are denying they cut it….