DriveTime Reviews

Rhett and Cody were unbelievable, extremely professional and super cool at the same time. I was impressed with the level of service 4 years ago when I bought my first DT car. This experience blew me away. These guys need raises and promotions. I could go on and on about how many hoops they jumped through to make my experience just right and went to lengthy to find me the car I really wanted. Extremely commendable!!

I love my car and the experience I had with Stacey. I will definitely recommend Drivetime to friends and family.

By far the best...Most helpful...Friendliest car buying experience I have ever had.

Everyone was very friendly and worked hard to get the car I wanted.

Enjoyed the experience, the employees were pleasant people. Store is Cassat ave, Jax, FL.

The service was excellent. This place is so different from any other car dealership which is really really good.

I purchased a vehicle from DriveTime Round Rock and 2 weeks later, a defect caused damage to the side panel. I was told it could not be repaired by the dealership, my warranty, or even insurance. I was very disappointed and still went in to make an additional down payment. I mentioned the situation to Rebekka, the contract person, and she immediately took pictures and got on the phone with the marketing manager. The next day, I was in a new vehicle and couldn't be happier. I want to thank Rebekka for taking the time and initiative to take care of me and ensure I was pleased with my purchase. I will recommend DriveTime to everyone!

Greensboro team was outstanding. Paris and Cory were great.

It was really nice and every single employee was excellent. At one point, my daughter was acting crazy and they never made me feel bad about it, instead they joke with me and made me feel comfortable.

My mother recently died from an acute infection. She was sick or injured prior to this incident. I live eight states away and had to handle her bills and property. No executor was appointed. She had a car and I didn't and couldn't locate any bills or payment plans. I was told by a friend drivetime was the financier. After receiving the death certificate, I faxed the information. I was told they could not tell me anything about the bill on the car and take it to a locale dealer. I inquired about their life assist and he stated she did not qualify. They were uncooperative and insensitive. I don't even know, if she owes them anything on the car. I feel like I'm getting the shaft. Please assist. Do I need to secure an attorney to have the information released prior to turning the car in.

Late payment 2011 r/t emergency surgery. Deferment arrangements made. Company so far refuses to do a goodwill removal of late payments. On time since 2011. Will affect credit score until 2018!! !... 3 years after loan is paid in full. All companies have the ability to report or remove any information they choose! ! Have written a letter to CEO; awaiting reply. Helping customers with credit situations, but create a whole new set of them! Drivetime customer service was very dismissive in their return letter and my follow-up phone calls to them. I hope the CEO will offer a better resolution.

I went in to the Ft Worth location on N Riverside. After being approved for the 795 down, I found 2 different cars that I liked. Has we talked some I was told that the down would be like 1200. But that 400 of it would be deferred to later. That would been ok. So I asked to test drive one of the 2 that I liked. When Reggie drove it up to the front I heard an odd pop noise. I thought ok maybe it was just me hearing something. So took it for a drive and I heard the noise a few more times. And then I walked around it a few time and noticed that the rear tires would need to be replace very soon. I even did the coin test and they would not passed an inspection. Also the rear rotor's were bad.

We almost got sucked in to the DriveTime nightmare! I have read many reviews about the same experience that we had. We went to DriveTime because we don't have much of a credit score due to the fact that we don't normally finance things. We DO have plenty of income to pay and have been with our car insurance company for over 20 years. The reason I bring that up is because ** at DriveTime in Jackson, MS asked me if we were able to get insurance for the car we were buying!

DriveTime has a helpful staff who were able to put me in a nice car that I am pleased with. This is my 2nd purchase from them, and I was happy both times.

DriveTime really needs to take a look at how they are marketing to get potential customers in the door. The commercials and calls from the customer service department once an application online has been filled out is VERY deceiving and it took us 3 trips before we actually drove off in a vehicle. We also saw several customers get upset and leave because of the deception that was presented to them to get them to the dealership. You are lucky none of them have reported you to the BBB. Overall, our experience was just so so. The management didn't seem to know all the answers to common questions and he appeared to be "shady". We will recommend friends to the dealership but we will tell them everything they need to know and bring going in.

I had to wait a very long time and really didn't get the car that I really wanted. I was just tired and ready to go.

I was very happy with my purchase. The only problem was that the manager put other people in front of myself and another person which came in after us. Not professional at all.

My experience at drive time was excellent! My sales rep Elizabeth... Freakin awesome! She was very helpful with every question I had and she didn't give me any false information. As a server, I thought it was going to be difficult to make this happen because of my check stubs but It was not. They actually calculate how much you earn from your tips. So getting the car was easy because of how much I make. Overall, the best experience I have had buying a car. I recommend this to everyone.

Very happy with overall experience.

The customer service was great. They did everything they could to make sure I was satisfied and walked away with a car in my budget. And my new car is great!

I had a pleasant sales associate at DriveTime. Eric was very polite with all he done. DriveTime of Petersburg, VA is where I bought my first vehicle.

Very pleased with the people. Very happy with the car so far. Just wish most of your cars had lower miles. Other than that it was very pleasant.

Customer service was great. I had fun the entire time I was there.

It was great & the fact it builds my credit is a major plus! The only thing I have issues with, is the leak in my 2009 Impala, that soaks my passenger front floorboard. Other than that it's a great car! And it was a great experience.

Thank you JP for getting me through this.. I understand you had to try to fix it first and appreciate all you and the people at the Dealership did, to try and make it right Thank you again

Both my partner and I were shopping around for a reliable car with someone who was willing to work with us & provide us with exceptional customer service. DriveTime did just that! Lovely staff and the agents are very patient when it comes down to selecting the perfect vehicle. Thanks DriveTime!

DriveTime's Winchester location employees were terrific from the time I walked through the door. They gave me exceptional customer service. I would truly recommend any one looking for an automobile to check them out. You won't feel pressured or rushed to buy anything. They're a group of excellent sales people.

I went to the Lakeland, FL DriveTime location. The staff was very respectful and helpful. We found the car we liked and were very pleased with the courteous salesman.

Wanted to purchase a vehicle and was given the chance to test drive several cars to my needs. The sales force was polite, and informative. Highly recommend! I purchased a car and left very happy all around.

I was very impressed with the service that I rec'd and it made my buying experience very pleasurable. I will be referring others.

Great experience! I would definitely recommend all my friends to go to Drive Time to purchase their next vehicle!

2/6/14, I came in looking to get cash car in Houston, TX. Sales rep Eddie ** was nice but lacked proper sales knowledge. Sales manager TY completely wasted my time. They sold me a 2008 burnt orange Dodge Caliber, took my money $3551.30 for down payment, then tell me, "Oh, we don't have authorization to sell this car." Like, wtf... We did the entire procedure, that should have been checked upfront. I pissed to the max, I will never refer anyone here.

Jenn was my sales person. She did a very great job and was very knowledgeable.

I would like to comment on the level of professionalism, and service I received at the Union City Dealership. I'm not a huge fan of the process it takes to purchase a car, however, Georgia made my experience the best I could ask for. It wasn't just her professionalism that encouraged me to write. It was the fact that she really cared about me and what I wanted. She was considerate of my time and very personable. She made me feel comfortable with my decision. She did everything right. I would give her a 9 out of 10 rating.

The sales crew was very professional and helpful, I highly recommend going to this location.

I purchased a car and felt the service and personnel all were great esp. our agent Ryan. I would recommend others to DriveTime and my agent.

Ryan and Yolanda did an awesome job putting me in the vehicle that best fit me at a good price! I would definitely refer to anyone looking to buy a vehicle.

I had a great experience with DriveTime. I had the pleasure of meeting Maxwell and Tyrone who were absolutely amazing at doing their job. We handled business, laughed, joked, talked. It was like being amongst friends and family.

I am overjoyed with my car buying experience. I came prepared be at the car dealer all night... and I also came prepared be looked at as irresponsible because my credit was not excellent. I came prepared to get a car that they would give me because they (dealer) were doing me a favor. I came prepared to give up a lot of money on a down payment... I can gladly say that even though, I was prepared, I didn't have to be... My best car buying experience.... Hands down!!!! I recommend DriveTime... If you are reading this review... Give them a try... you won't be disappointed. This is my personal experience after visiting two other dealers.

Service was excellent.

I had a great experience over at the Mesa location. I tell you I was in and out, no questions asked!! :):):) would recommend anyone to get a car from them! :)

Customer service was excellent. I felt very comfortable and no pressure at all. John and Chris were very helpful. Thank you very much.

I was a first time car buyer and I was very pleased with the service I experimented. All the associates were willing to work with me and give me all the advice I needed.

The salesperson was very nice. I liked the atmosphere and was very comfortable with the customer service.

Hassle free, informative salespersons, nice selection.

I had a wonderful experience with DriveTime they helped me in every way.

I had the "privilege" of stopping at a few other places prior to here... and they were absolutely like nothing that I experienced the moment I drove up let alone walked in... complete comfort and easiness to say the least was my experience here... Should have been my 1 and only stop. Talked to couple potential customers while waiting to sign papers... Let them know how much of a pleasure it was to have a 1st time buying experience. Would I shop here again... absolutely, without a doubt. Allison ** was my sales associate. Very knowledgeable, very helpful, very pleased customer. I will recommend anyone that I know in the future looking for not just for a vehicle but a comfortable buying atmosphere, this should be a definite stop... DRIVETIME you guys rock!! !

Good experience. Everybody was very helpful.

Your sales and financial people are cordial and friendly. Thank you for all your help and appreciate your help.

I enjoyed how fast I was able to get approved and get my car. Everyone there was so nice and very helpful. I love my car and love the 5-yr warranty! Yay for DriveTime!

I worked with a rep, Ms **, who was beyond amazing!! She didn't call me every single second harassing me and forcing me to purchase. She helped me gather all my info and we even had moments of personal stories! She made me feel very welcomed and warm! I would definitely recommend everyone to this location!!

Although I was there for a long period of the day the associates were great. They helped me find exactly what I needed.

My experience was wonderful. I have no complaints.

I was very pleased with the car buying service at DriveTime. I have bought a lot of cars in my time and this was by far the best experience for me. Crystal and Dayne worked professionally to get the car I wanted. This car was located in Palm beach and they got it for me. They are the best and I hope you pay them good. They deserve it.

After a full day horrible experience in a different I came in and spoke with Jessica. She is awesome!!! Answered all my questions and got taken care of and in my truck in no time.

Was the best experience buying a vehicle.

The sales people were very helpful. I felt like I didn't get the right amount for my trade, but was just relieved to get in a newer vehicle that DriveTime got me into.

Brandon and Tim @ Southwest Drive time were very pleasant and honest about everything about all paperwork. They made my experience with Drive Time exceptional and would recommend anyone who needs a car to go see them.

11 days after being sold a truck I am having to do work on it out of my pocket. I was sold a load of crap about a warranty and it was bumper to bumper for 30 days or 1500 miles and I haven't reached either and now they won't cover the bill on the truck repair and have gave me the run around for 3 hours sending me from department to department and giving me bogus excuses. I bought the truck around closing time on Saturday and called them on Monday and took it to the place I was told to take it to.

The workers were great. They handle my needs very well.

My 228k mile 4Runner was pretty close to leaving me stranded when the transmission recently went out. I needed a car at a reasonable price, and I needed it now. One problem, I recently lost my house, my previous job, and went through a divorce.... my credit was shot. I had purchased a car from DriveTime a few years ago. When I paid it off, the sales manager told me one thing that I still remembered to this day. He said "If you ever need another car loan, come to us and you won't have to pay the down payment." Well, that statement brought my business back to DriveTime. Once again, I found the perfect car for our family :-)

I came to purchase a car in a quick time, if need every at the dealership, was very understanding and helpful and made sure I was well informed and got what I needed

I went there not sure if I was going to be able to get a car since I recently just had a bankruptcy discharged, but the staff was amazing and was able to get me into a great car with no money down and affordable payments. I will be recommending them to everyone I know that is looking for a car.

I bought a vehicle from Drivetime. The sales people are the best I have been around in all my years of buying cars. I been telling everybody about my experience with them and recommend everyone give them a try.

After looking at autos for several months I was so tired of rejections because of my FICO score. After all I feel I am a person with good intentions just had a run of bad luck. I am on the credit mend and DriveTime is helping me with that as they report to these credit bureaus that have flaws. I have the right auto for my business now and look forward to paying the note off early. I am still recovering from a wreck I was in and the sales staff was in touch with me not to sell me a vehicle but to see how I was doing. It wasn't until I went to the dealership that I started looking for the right one for my needs. Not only did I find the right one, I also found the staff made me feel like family. I will suggest DriveTime to anyone who is looking for an auto for their needs. A company that really delivers second to none!

A bit slow because computers were down.

TW was awesome! He provided great service! Because of him I would refer customers to your company.

My 3rd car with Drive Time. Everyone was really great. Really clean, all workers were polite and by far a great experience.

The staff at the dealership on W. Broad St. were so friendly, courteous and accommodating even when I changed my mind a couple of times before I actually made the purchase, everyone came to greet us and introduce themselves and welcome us and thank us for coming in. Great experience!

Best car buying experience I have ever had. Everyone was so wonderful and the sales manager was amazing. He was kind and worked to make my experience fantastic. My sales girl was wonderful and the gentleman who sat with me to sign my contract was fantastic. I would recommend that location anytime.

Everyone helped me get my truck, THANKS.

Probably the best experience I have ever had buying a car.

Staff are great people.

I wasn't prepared to get another car but I had to out of necessity. The salesmen at DriveTime made the experience as painless as possible.

The staff at DriveTime are courteous and really helpful. I was able to select a vehicle and complete the deal very quickly, and would recommend DriveTime to anyone.

Buying a car from the Chattanooga location was a great experience! Everyone was incredibly friendly and helpful. I will definitely recommend this location to anyone looking to buy a car.

Once I was "approved" online, I saw they had the particular vehicle I had been looking for at this particular lot. Once I got there, I had to wait in the lobby for about 15 minutes before a Sales Manager came and took my information. Once he ran my credit, I realized he took the lowest credit score available to tell me that I didn't qualify for the actual car that I wanted, and then insisted that I test drive the cars that I "qualified" for. Not only was I unhappy, but my children were displeased also. After the test drive, the SM tallied up my monthly payments and I would be paying almost 500.00 a month for a car which I didn't want nor like... I don't think so... I haven't been back to the lot since. They are actually my last resort. Credit issues or not, if I can pay Drive Time nearly 400.00 plus bucks a month for a vehicle, I might as well be paying that for what I really really want instead of what I so-call "qualify" for.

We were bamboozled into a contract that we were never able to afford, we were never told that we could downgrade our vehicle up to a year of our contract date, and it was just 3 weeks after a year and they still would not make an exception in order to save our credit. If a companies motto is to HELP people build their credit they surely failed at that because they have completely destroyed our credit and while waiting for them to repossess the vehicle it is now sitting broken.

Got a Mercedes 6 months ago and it is now just sat on my drive way. It needs 3000 bucks worth of repairs ranging from new fuel pump spark plugs and wires need replacing, new brake shoes, basically everything not covered. I've been sold a lemon, a 20,000 dollar lemon and with this car I can't drive. I've asked them to take the car back. They said no. Tried to exchange it for a car that works, they said no. I've asked for them to have their mechanic look at it, they said no, what they have said is pay or default ....This sucks, they have zero wiggle room o can't pay for repairs plus payments and they won't budge.

The contract review was delayed for about 30 minutes due to unknown reasons. Meanwhile, I sat alone at the desk under the camera you use to videotape the process. In addition, the vehicle was delivered with only 1/2 tank of fuel. Do you not deliver with a full tank?

The staff at DriveTime made my experience as painless as possible. Buying a car is a very stressful time, more stressful than buying a house and this staff helped me feel very calm and at ease with the whole thing.

It was great experience. Everybody was nice and Roxy was very helpful and informative.

I was very much satisfied with the turnout at the beginning. I didn't know how things were going to work out but through it all I was very pleased. And I will recommend anyone to go there, try to find a vehicle of choice.

I had to go back twice... first time I didn't drive home and then I had to wait all day for the truck to be ready for the drive home.

The staff at DriveTime was friendly and personable. They were very efficient and considerate. I would and have recommended DriveTime to friends.

I'd like to say thank to Mike and Sam. They were wonderful and really care about their customers. The whole experience at Drive Time was one of the best experience I have ever encountered. Everyone were very professional and really cares about the customer. Thank you.

They made the process easy and I got to drive away with the car I wanted!

Very satisfied with all the personnel that help me get into a car.

I was expecting to be in Drive Time all day. But the guy I had assisting me was quick and very efficient. I've already recommended a few people to go. They had a great selection of vehicles to choose from as well. The whole team was great.

I thought that the staff was extremely helpful, I had a great time picking out my very first car that I have ever purchased on my own.

All the salesmen that helped me were very pleasant and professional and honest. Though the process took longer than expected, overall it was an enjoyable experience.

Salesman Sam is very good. I'd recommend.

It was the best car company I ever hear. Got in and come out with a car that we wanted. Best price for payment. Help us very well and couldn't believe the things we receive like great SUV, payment well, clean car, etc. Thanks Drive Time.

We want to thank Jason, who helped us purchase our 2nd car from DriveTime. He was very courteous and helpful. He made things very pleasant.

The amount of time I spent from beginning to end was less than 5 hrs. I receive glad service.

Everyone at DriveTime was very nice and made the process very easy. I love my new car.

This was my first visit to drive time and I would recommend this place to all my friends. Staff was very pleasant to work with.

My experience at Drive Time was a success. My sales ladies was very sweet and strictly about trying to find something that fit my price range. Thanks a lot.

Had another wonderful experience trading my paid off car for a new, and I mean new, SUV. Entire staff on South Blvd in Charlotte took care of me. I gave a referral walking out the door.

The folks at the Independence Drive time in Charlotte, NC... were awesome top to bottom!!

I would highly recommend Drive Time to anyone looking for a vehicle. I bought my previous vehicle from Drive Time and was very pleased with the experience. So when they contacted me about the Champ program I was happy to go talk to them. The Champ program is amazing and the whole experience with the salespeople was great. They were very knowledgeable and very eager to do everything they could to make our transition to a new vehicle as smooth as possible. I will definitely continue to get my vehicles from Drive Time and I will tell everyone I know about Drive Time.

Drive Time is a great place to buy a car. I would recommend this place to anybody that needs a car. Great selection, great prices, and the people are very friendly.

My experience with Drive Time on Warden Road in North Little Rock, AR was exceptional. The staff was very friendly and helpful. From my salesman, Zack, to my finance guy, Kevin and to finish off my paperwork with Todd. Was by the far the best experience I have had between many car dealerships that I have visited. I don't mind at all with referring my family and friends to Drive Time NLR to purchase their next vehicle. The staff made everything very easy for you to understand, and went step by step through your paperwork to let you know what you were signing before you signed on the dotted line.

I was very pleased with the whole process.

I went to DriveTime with my mother to find a car. The salesman, Jeff, was extremely helpful. The process was easy and straightforward. We were able to get a great car for a decent price. DriveTime is an excellent car dealership!

I went into the Round Rock TX DT facility at 3 PM to purchase and trade in a vehicle and was out of the facility with new vehicle by 5 PM which was a pleasant experience and staff was very courteous and helpful at this location. Your South Austin Stassney location needs a lot of improvement & staff training.

I had a very positive experience at the location in South Dallas. The process was painless. After wasting multiple days at large dealerships I was able to get the car wanted at the price I could afford. Really no issues with anything. Jessica took good care of us. The only issue was the car didn't have a full tank of gas when I got it. Other than that everything was great.

I was little afraid to come but once in the hands of Mr ** and the managers involved, felt that you were helping me and doing their professional business at same time. I am impressed about how simple buying a car can be but without forgetting that there are procedures, approvals and requirements a buyer has to meet. I only can say it was a great experience, great people.

Yes I would like to say thank you to Stephanie **. She is a very sweet and very experience at what she does. She took time out of her day off to come in and finalize my 2005 ford expedition that I bought through her. I would recommend her to anyone I know, to go see her to buy a car from. This is my second purchase at drive time and will buy my next car through her. She is a great and awesome employee you have and again thank you.

I am totally happy with purchasing a car from DriveTime. It was practically flawless. The only thing I would change is the wait time of having to sign the documents. That took a little time but besides that little minor detail I would recommend everyone that is challenged in the credit area, go there. You will walk in but you will definitely drive out with a smile on your face. I really wish I could give more than 5 stars!!

When my husband and I were searching for a new vehicle due to our old one having thousands of dollars of repairs needing to be made on a vehicle not even worth a thousand dollars we turned to DriveTime having heard several good things about their processes and their vehicles being very good quality... Man were we misled. We bought our car in July of 2013, and in our state they give you 3 months to get the plates on the car. We were told within about 30-45 days we would have the plates. Fast forward to the week our in transits expired and I had to call repeatedly to be finally told our plates had been there since about 15 days after we drove off the lot. We also had to go through the warranty process a week into owning the car due to the transmission going out and causing the car to jerk and shake whenever we made a left turn. It took them almost 3 weeks to finally approve and repair that issue, but we were denied the coverage for the alignment that needed to be done after the transmission was replaced.

I am a mother of 2 with not so good credit. Everywhere I went to try and get me a dependable car they turned me around with no questions asked. DriveTime was my last hope and I got approved. I got a 2004 Chrysler Sebring at a decent price with low miles. I would recommend them to everyone I know because if they helped me I know they can help others.

The staff was friendly and professional. The service overall was outstanding. However, the issue was with identifying a vehicle from the website that met my needs. I selected several prior to arriving (as can be reasonably expected) some were no longer available. Prior to arriving I found 5 additional vehicles that were possibilities and it took several hours to determine which were available and a match. I will say that the staff did everything they could to get the process rolling and get me out the door with my new vehicle. Kimberly (manager) and Justin (salesman) were the best.

Your staff made a difficult decision easy without being pushy, or overbearing. I'd recommend DriveTime to anyone.

I had a great salesperson in Robin and Ty her manager was an excellent sales person at explaining and helping us. I purchased my car at the north Houston location and all the crew were professional and caring. I would purchase again and I am actively sending my fiends there!

Staff was professional.

DriveTime was straight to the point. They left no detail about my vehicle purchase in question. Derrick (at the Cassat Avenue location) went above and beyond helping me find the right insurance to fit my budget. They offered me exactly what I was looking for, and I left in my vehicle that day. I would highly recommend them to friends in the future.

They were thoroughly helpful and efficient. Made you feel like you were talking to a friend instead of a customer. Will be referring multiple friends to go to DriveTime. I'm very satisfied with the customer service I received.

I purchased a vehicle back in October and was surprisingly pleased with the excellent service and the speed of the whole process. Unfortunately, my daughter was in an accident. The vehicle was totaled two weeks ago. Thanks to DT's great service and GAP protection plan I was able to get her back into another vehicle with no hassle in less than 7 days from the accident. Everyone at the Orange Park, FL location is very friendly and helpful. Our family would definitely recommend you go see Matt and the gang at the Orange Park, FL. On a side note... if you ask our 9 year old son, they have the best popcorn in town.

I'm really happy for all service I got for me from website to staff at dealer. Everyone was friendly and gave me a right detail, no game to get a car not like another dealer. Tell me right away I get approved or not, I'm there for 3 hr. Everything worked for me. All service is done in 1 time. This is what I'm talking about to be a good dealer, I will recommend to all people. Go to your dealer and all service you have is made, easy for me for payment too.

At first I was thinking that it was going to be another car lot, but when they told me that it's not based on credit it's based on how much you make a month determines your down payment to make it short and sweet, they tell you the truth. I went and gave them the down payment of 600, got into a car that same night, drove off the lot with my brand-new car. I do recommend this for everybody who has bad credit and is trying to rebuild their credit. Thank you, DriveTime. I already have four friends that are going to DriveTime to get their new car.

Great job, Drive Time Cobb Parkway. Excellent service all away around. From when I enter door, talk to Courtney about buying a vehicle until I left with the vehicle. Thanks so much.

Experience was good. Spent 2 hours driving to get a vehicle that should have been fixed before even on the lot.... but overall good.

Roddy was very personable, professional and thorough!

Daryl was very nice and polite.

Love the car but think I really got no opportunity to get the deal I wanted. I explained that I wanted to be around a certain payment and was not given any options on how I could get there. The payment ended up being 50.00 a month more than I requested. For a 16,000 listed car I ended up paying 22,000. I could have put more money down but that was not offered either. Then shown a payment of 199.00 biweekly and contract stated 200.03. Happy with my car but would not recommend DriveTime. Thank you.

Terence ** was awesome! He was very friendly and took the time to match me with a vehicle I felt comfortable with. I will be recommending DriveTime to people I talk with. :)

I encountered nothing but friendly people from start to finish. And the transparency made it better so that I know exactly what I am getting into with this car. I was even amazed by the fact that I got a warranty with the car.

I leased my vehicle in September and had no problems until I choose to make my payments by Western Union or MoneyGram instead of direct debit from my account. In December on the 10th to be exact, I called and spoke with a representative and requested payment options since it was my first payment to pay without using direct pay. The rep told me that I could do Western Union and have me the information required to do so. I did that. Then on Friday (1/3/14), I was called saying my payment has not been received, I informed the rep that I paid the payment and I called in to give customer service my reference number she insisted that they don't do Western Union payments and the next payment needs to be done by check free payments at Walmart.

It's been fixed.

I am so grateful for drive time, they worked with me. They ensured me that they will try their best to get me in a car of my liking. And they did. I love my Mitsubishi Endeavor..... Thank you.

On January 2, 2014 I talked to JP from Drivetime customer service and he was very apologetic as to what happened to us. He agreed that all the problems could not occur within 3 weeks after buying the car. He gave us $100 off our first payment due to the hassle and inconvenience of the situation. Even though this should have never occurred it was nice that they were willing to acknowledge that an error on their part and give us some type of compensation. Thank you JP!

I was very pleased with the Brandon from Drivetime. I rate my visit with them a 10 plus they are all awesome and hope that everyone has very Merry Christmas.

My experience was Ok at first, but once you go to signing your contract, the price is a whole lot different from the price that showed to you the first time, really a few thousand more, which Really make you think DriveTime is a Rip off just like any Car Dealership... Now Gerrick at the Redbird lot was very helpful, kind and considerate...

I referred my brother Andrico to the Drive Time in Kissimmee because he has adverse credit and needs a vehicle. Because I have been in the banking industry for over 10 years, my brother asked that I accompany him to help him understand his financing options. We initially spoke with ** who I had phoned earlier to set up an appointment and go over approval. He was very pleasant and helpful. He told my brother he would get the lowest down payment and payment possible because of his wages. At that point, we met ** since ** stated he would not be in the next day to assist with the sale.

Since I have bought my car I have had to have the transmission rebuilt and now within 6 months of using DriveTime's approved shop the transmission is worse than when it was before. I can no longer downshift from 5th gear without having to pop the gear in and out of 5th several times. I tried taking it to a Ford Dealership to have it done properly and they said that it was not covered unless I took it back to the original location that did the crappy repairs the first time.

My experience was nice and pleasant. I was helped to get into the car I needed to be in. The people that I worked with were very helpful and professional.

We got an Impala 2010 two weeks ago from DriveTime, and we like it. It was my first time shopping with them. I needed a new car for a job. I heard about them from my brother and decided to go with them because they work with the down payment. I financed the car. The process was very smooth. They were very nice and knowledgeable.

A great place to get the car of your dreams and a stepping stone to repairing your credit..... Great customer/salesmen experience.... You are made to feel like you are the most important person in the lot.... No pushiness..... This is my second vehicle that I bought there because of the way I'm treated..... My credit score is up to where it's supposed to be...... I thank you DRIVE TIME.

Everyone at the Winchester location was very helpful and great customer service. Shanta ** was very helpful and enjoyed doing business with the whole staff.

I dealt with Jeff ** in the P.P store. I found him to be very helpful and knowledgeable in finding the right vehicle for me. His customer service made for a great car buying experience. I will highly recommend Jeff and DriveTime to anyone I know looking for a new vehicle.

Everyone was very friendly and helpful. The only thing that I change is the length of time it took. Our appointment was at 11:15 (we were a few minutes late due to going to the wrong place) and didn't get out until approx. 4pm. I would think there would be a way to streamline the process so it wouldn't take too long.

I have the worst Credit you can Imagine. All other dealerships wanted Thousands down. I walked in and from the first moment there I was treated with respect and dignity. I told them what I could afford and to my surprise I am now a proud New Car Owner. Thank You Very Much Drive Time!!!!

Pleased overall with my visits to this location leading to my purchase. All staff were courteous, hospitable and professional towards me. Roddy made the process simple, fast, hassle-free and was well knowledgeable from start to finish. Would recommend and buy from again!

As stated above, everything went well as far as the approval and the down payment. BUT... Upon test driving the truck, I noticed that the cruise control was not working. I informed the salesperson and she said it would be fixed before I picked up the vehicle. When I arrived to pick it up, 2 other salespeople told me that it had been fixed and one even said "I personally drove it, and the cruise works fine now." After signing all the paperwork (we were there for over 2 hours because the gentleman doing the final paperwork messed something up twice), I drove home and immediately noticed that the cruise control was NOT working. I called them back the next day and the salesperson said "Oh I thought we told you, we couldn't fix it because it's not a safety concern, there's nothing we can do for you." So 2 salespeople lied to my face that the problem had been repaired and then rushed me out the door so they could close early for their holiday party. I did not appreciate this experience and I will not be returning any business to Drivetime and I will let everybody I know how I was lied to.

I have purchased other cars from drivetime. This experience was good. The only issue I have is that when you make your first payment you have to go somewhere else, instead of creating an account with drivetime online then paying that way without any more charges. My first two vehicles I was able to submit my payments that way. It was a lot easier and no other charges. Kind of wish they still had that service to offer. Drivetime has better their warranty program and offers you an option to take it or not. Overall they have improved, just wished they kept the paying online part of the program, instead of having you to either direct payment or pay else where with more fees. Thank you.

Everyone there was courteous and pleasant! The process went smoothly and you could tell that they sincerely wanted to make sure you got what you wanted.

The dealers were more than helpful. I would have never thought I would be in a nice ride at the age of 19. I have zero credit, I can't wait to start building it through Drive Time with my nice and affordable payments. Even if someone has great credit and could get any vehicle from any dealership, I would only recommend Drive Time. No Hassle at all!!! Best first Time Car Shopping Experience!!!

I had a great experience. I love my car. The paperwork process could have been sped up but all in all a great experience.

DriveTime was a wonderful car buying experience. The programs they have for someone with not so perfect credit are great and they gave me more than a far trade on my old car. I would recommend DriveTime to anyone.