DriveTime Reviews

I bought a car from DriveTime 10 months ago and this is the 4th time I have to get repairs done to it. $600 out of pocket in expenses. I called to ask if there was anyway to get the car replaced and was told no and that because I had drove my car too much it's my fault. How is transmission sensors, alternators and front end shocks my fault? I have missed work and dished out so much money on this car it is a struggle to make the payments anymore. And you better believe if you are even one day late, they call my phone over and over, 7 times in one day!! I will say they said they could give me a deferment to help out but then went back on their work 2 weeks later and demanded my missed payments. It was a mess. If I had it to do over, I would have never stepped foot in DriveTime.

My mom referred DriveTime to me because she had a car with them a couple of years ago. We got our first car there. It was time we needed a new vehicle so we traded it in. We had it financed. The process was easy and everybody was a big help! I appreciate everything. They were very knowledgeable and were able to answer all my questions. I purchased my red Adventure about 2 weeks ago and have been enjoying it. I love it.

When I walked into the doors of DriveTime, I was frustrated and exhausted with the car buying process. Robin ** and Effran really helped dispel my frustrations and got me into a car I really wanted. I would recommend this dealership to my friends and family.

I will recommend DriveTime to anyone looking to purchase a vehicle. There was absolutely no stress whatsoever. All of the sales people were very kind and respectful. They didn't try pushing a vehicle on me that I really wasn't interested in or a car that I could not afford. Should I ever need another car, I will definitely go back to DriveTime.

I was in desperate need of a car and Drive Time was perfect for me. Process was fairly quick and there were no complications. I now am the proud owner of my own car!

Thank you so much for helping me find a car. I love it. It's amazing and I'm excited!!!

I was looking through the internet for a car and came across DriveTime. It was easier in the pocket going with them instead of their other competitors so I decided to purchase a 2005 Honda Pilot from them. I had it financed. The sales representative was very knowledgeable, courteous and walked me through it all. It was a cool experience, real quick and easy. It took 2 days and I was rolling in there. I was happy with it, but I just had a couple of questions. I was about to call the warranty people today. I had no doubt that the questions that I’m going to ask them are going to be handled because everything was already covered when we went over the stuff.

Sales personnel makes car shopping fun.

Mari was awesome. I appreciate the fact that she let me buy a car and didn't try to push one on me. (I have worked in sales and despise a pushy salesman.) Mari was great. I would highly recommend her!!

Absolutely love the service. Prices could've been a bit Lower. All in all, very satisfied with my car. It fits me. I would recommend DriveTime to anyone that's responsible!!! Love it!!

Drive Time helped me get back on the road to better credit. Friendly staff and straightforward approach made it an easy decision. Thanks!

A friend told me about DriveTime. I got a Dodge Caliber first and thought that the frame was all bust up on the right so I brought it back and got a Buick Lucerne. The front right tire is low. I aired it up and it was low again but other than that I like the car. Interaction with them was good. It took a long time as the GM and a girl who’s been working there for 3 months kept me up for 6 hours. She says she’s going to book cars and it took her an hour and a half to book cars. I don’t understand. Overall, it was good.

I usually just browse when I'm looking for a car. Thinking it would take forever to process paper just to out your I didn't get approved. It's always a waste of time. But not this time. My sales rep Pat was amazing. Not only did I get approved, I was able to drive off with a car that same day. And I had so many cars to choose from. It was great. Thank you Drive Time.

The 2 sales associates I worked with were very nice. Todd showed me around the first time. I had decided on a car. Thursday, I emailed Todd and told him I really wasn't happy with a car and told him if he had some others for me to see. He emailed me back and said sure, we could look at more. When I arrived that evening, he was busy with another client so he asked AJ to assist. She was very pleasant and helpful. Thank you both for your assistance. The best part is you were helpful and not pushy. Yes I would return and send others. It would have been nice to have been offered a car detailing and a full tank of gas.

A friend told us about DriveTime when they got their vehicle. We went to check them out and bought our 1st vehicle back in 2009. Then this year we traded in that same vehicle for a newer vehicle (2010 Ford Taurus). We got a Champ program. I’m enjoying the car! My experience with DriveTime went quickly and pretty smooth. It was very professional.

I purchased a vehicle at DriveTime before in the past. This time a bought a Nitro, but I just retuned it. The reason was because I found another Nitro with only 13,000 miles and it was only 15,300. The experience with the sales rep was great. I would refer people there.

The best part about my experience was getting into a new car with little money down. Everyone there acted like they didn't know anything when I began to ask questions about the selection of cars I had to choose from about and why certain cars didn't qualify for the low down payment promotion. They didn't accept my form of payment which was an American Express issued card. I feel like I sold myself the car and they were just there to hand me the paperwork and go over the contract. The sales person Trent wasn't educated about anything and the sales managers were unprofessional. Great car but slack customer service.

I had a very pleasant car buying experience. I work at a dealership and I know how high pressure a car deal can be and I felt absolutely no pressure. All the people I had dealings with were cordial and polite and most important RESPECTFUL. I would definitely recommend DriveTime to my friends and direct them to my sales person, Omar. He did a great job.

Awesome people there. Everyone there has great customer service. I am very satisfied.

I wanted a truck and ended up with a compact SUV. Not exactly what I wanted but with no money down. I am happy. I had a repo and was able to get a decent car 2010. It needs brakes, shocks, tires and oil change. But the money I saved on the down payment will allow for that. Just examine the cars very carefully before you purchase and make sure you're satisfied. You are able to return the vehicle within 5 days which is good. But, it's a long process.

I had a really good experience with my car purchase. I will tell everybody about them.

The experience at drivetime was awesome. They were quick to help me and my fiancé get into a car. And the car had a bad tire and the guys were quick to get it fixed and we got our car back in 2 days!

Purchased a SUV. My experience was a good one. My salesperson Kadim was very nice and professional.

For the most part, I had a great experience with DriveTime and have already recommended you to friends and family. The only issue I had which was personal was with the man that finalized the financing. He was very impersonal, didn't make eye contact when speaking to me and went over guidelines very quickly not thoroughly. Other than that, it was great and I'll be back again.

The car salesman was so helpful and nice. The staff greeted up and made us feel right at home. They made my experience there a good one. I would recommend anyone there. I love it.

Service was good, my car is a messed up. Same day I took it out the lot, it gave me transmission problems but they are doing whatever they can to help me out... Great customer service.

Travis and Ryan were great with follow up and helping me find exactly what I needed and wanted with my situation. I am very grateful for meeting them and helping me get into the Dodge truck.

I loved my experience at DriveTime. Everyone was so helpful and friendly. I love my new car, I will tell everyone I know about DriveTime. Thanks again.

I went in not knowing what to expect. I left with a full knowledge of what I had purchased. With professional and knowledgeable help. I'm so happy with my car.

I recently bought a 2007 Volvo XC90 from DriveTime of Knoxville, TN. I felt right at home from the time my kids and I walked into the door. Excellent customer service and they went above and beyond to make sure I got in the ride I wanted. I would definitely recommend them to family and friends!

The personnel at the Columbia SC office were absolutely fantastic. I will recommend everyone I know to go there to buy a vehicle.

This is the easiest way I have ever bought a car.

No complaints. I came in with a list of 5 things I was looking for in a vehicle thinking I would compromise on a few. I didn't have to compromise on anything and found a vehicle that fit my needs and was in my budget. The experience was amazing. The staff was genuine, courteous and knowledgeable. They answered all my questions and took the time to listen. I've purchased cars with other dealers both alone and with family members, and those other experiences do not even come close to this. So pleased that decided to go to DriveTime first.

This was my first time dealing with them. I was very surprised at how hassle-free the process was. And the fact they ordered an extended warranty at a low cost was truly an unexpected surprise.

Overall my experience was good. This was the second vehicle I had purchased from DriveTime. My sales people, Devin and Courtney, were very courteous which I always appreciate. I would have given this 5 stars but the length of time it took to get my paperwork together due to system issues got tiring. I was there longer than I needed to be because of it. Still I would recommend DriveTime to anyone who wants a good experience when buying a used car.

Very polite and did everything to reach my needs.

My experience at DriveTime was wonderful. I was only going looking for a car, and I drove one home. I will be recommending DriveTime to all my friends and family. Also my sales person was very friendly.

My experience with Drive Time was great; the staff were very nice and friendly. Best experience purchasing a car I ever had. Would recommend them to my family, friends and colleagues.

I had a friend of mine from work and she let me know that she really had a great experience with DriveTime. I got a Dodge 1500 quad cab. I’m loving it! Interaction with the sales representative was great. I worked with him for close to 3 weeks getting things all lined up. It was a smooth transaction... I was able to make it up to Chandler to do it because I live about an hour south of Chandler. I did a finance. The process was very smooth. My initial trade was an online trade that I didn’t know if they were going to accept or not and it did turn out I ended up using a different trade. It all worked out good in the end. It was very good. I have no complaints.

Hampton was very good. He didn't come across too eager to get a sale. He didn't as well pressure me to make a decision. I appreciate that. I am normally repulsed of just the thought of having to go to dealerships because of being pressured and hounded. I didn't feel that this time. Thank you.

My mother told me about DriveTime because she has a car from them. This is my first car and I needed one ASAP. I got a Chrysler Sebring - it’s nice. I financed and it was fast. Experience was awesome and I’ll call them again.

I got a Buick LaCrosse from DriveTime. It’s okay, had less miles on it than with my old one. DriveTime came through stronger than anyone I’ve tried. The other dealers basically had a lot of miles, a little too much. All this time I told a couple of friends about it and they have to say it's really positive. But the only downfall is that we have to drive all the way out there from where we live. We all live at Upper Marlboro in Maryland so the drive away is like 2 plus hours.

Drivetime gave me the easiest experience in buying a car. The staff was very helpful... awesome.

Enjoyed the very nice employees. If I had any questions they would make sure I got the answer.

Lynette was very thorough and extremely helpful. Even after the sale, she was willing to take time and answer questions for me. I will definitely be telling people about her and which DriveTime to go to.

I heard about DriveTime online. I wanted something cheaper so I went with them. Everything went good.

My sales rep picked me up at work and brought me back to DriveTime, and I drove off the lot within the hour. Thanks so much!

When I met the sales person and his associates, all were professional and personal people. I felt the concern they had for what I wanted to purchase and how the sales person followed up with my choice in cars. I really enjoyed shopping at Drive Time. I have always received excellent service when I have purchased a car from Drive Time.

DriveTime is excellent. I would rate them 10 out of 10 on anything! They’re wonderful, easy and accommodating.

I love the services I receive from DriveTime.

Friendly helpful people. They got me the vehicle that my family needed. Thank you.

Our previously purchase from Drive Time was an '06 Scion which was totaled by being rear-ended by a Yukon. This was my second purchase through Drive Time and absolutely being in an accident and coming out of it owing nothing was a relief. Drive Time ate the remainder of my car loan and I was free and clear. This accident was in the end of October 2012, and this week (November 26, 2012), I get a phone call after class from Heather with Drive Time. She was sorry about our loss and would like to extend the offer of my previous loan and all I had to do was bring a few documents and pick out any car for zero money down. The available list of cars was great but we went with a 2012 Dodge Avenger with $100.00 down. The whole incident ended up being painless.

The staff at Drive Time Miami Lakes, FL where excellent. They were very helpful and attentive to us. I will definitely recommend Drive Time to my family and friends.

Todd was our salesman and he was very pleasant and helpful with our experience at DriveTime. He was patient with us as we drove several cars till we found the one my daughter wanted. He explained everything in detail in delivery of car and I would highly recommend him to others.

I was at work and on the internet. I applied for an auto loan and when I got off and got home on that day, I checked my email and DriveTime had emailed me. So I called the corporate office and talked to someone and they told me to go to the local office in Atlanta, GA and talk to somebody. I went down there and everything worked out. Everything went good. The salesperson and the finance department were all nice. They have some excellent people working there. They were really friendly and professional and helped me.

Overall love my car, having some issues where sometimes it want start and called dealer, they told me call warranty company...I feel that I shouldn't have to call warranty company, feel like DriveTime should make issue right since I’ve only had my car a few days.

Both Raymond and Mike did great job in helping me with my needs.

Terri was very helpful. She helped me get into the car I wanted, and made the experience a pleasant one.

Mathew was excellent and so was the manager that handled my account. They took their time with me. They also walked and talked me through everything I needed to know and do. I have never been treated so well by a car dealership. The manager was the only one working that day and here it was after closing time and she still had a perfect attitude and smile. DriveTime will always have my business and my respect as long as your employees are as wonderful as the two that handled my transaction.

Excellent customer service. I would like to thank Selina from the Virginia Beach location for all of her help.

I was very pleased with the service I had at DriveTime. Tim and Dustin were extremely helpful finding me a car in my price range that was clean and what I was looking for. They stayed a few minutes after closing to help me finish paperwork and drive away! Thanks so much!

Never had a better experience buying a car. They were nice, helpful and extremely professional.

I am very happy with the purchase of my vehicle. It's an great truck and I still can't believe that I own it. I would recommend drive time to anyone.

Wesley is the best. We went the first day and chose a Pontiac Vibe... It had some issues after we drove it off the lot so we brought it back. No problems whatsoever. I even got a better car than what I had!! I love my new car!!! Thanks Wesley and Drive Time!!! :)

I'm really thankful, because I was able to get a truck to start a small business. You guys give me that second chance that I needed. The personnel at Drive Time on Decatur Ave here in Las Vegas, NV, they were really helpful and took the time to help me to acquire the vehicle I needed, thank you.

All the staff at the Drive Time south Austin location were so helpful and I was in a new car the same day! I'm so happy. Thanks, Drive Time!

High Interest Rate. Gave me a 15.9% interest rate saying, "Most people get 25+%" interest rates. I was told a good rate was 2-9 and 9 being the most it should be especially since I have good credit.

First I'd like to say thank you, thank you, thank you to Shai at DriveTime on Atlantic Blvd, Jax, FL. I had been looking for the perfect tuck and the right price with no luck, just added frustration. Then I just happen to go to DriveTime and met Shai. She was was fast, friendly, very professional and knew what she was doing.. I drive in with doubt and a car that had no headlights or reverse and very little money down. But drove out with my new GMC Sierra. Thank you DriveTime and thanks again Shai for your excellent customer service.

I purchased a 2008 Chrysler 300 from Drivetime have had the car less than a year.. Well the car stopped running and I had to have it towed to garage.. It was the Front control module (FCM) that had a short in it.. well figure since the car cost me $18,000 I assumed I had a good warranty (who would spend 18,000 on a car with a useless warranty). Well obvious I did, the warranty dept told me that that part is not covered in the warranty (WHAT!! ) so they would not cover that repair $800.00 dollar repair job on a $18,000 dollar car that is kinda cold. If I was the owner of Drivetime and I wanted to keep a loyal customer I would have at least offered to pay half.. but I got blew off. So thanks Drivetime I've always had high marks for you guys but I question that decision now.. merry christmas

The service was great. Very easy and understanding to work with regardless of the situation you are in. Willing to work with you to get you the best approach for buying a vehicle. Thank you.

I purchased a 2004 pickup 4x4 on 16 Nov 2013. Prior to purchasing the vehicle, I went online shopping and reviewed several other web sites before coming to rest with DriveTime. The other sites either didn't have what I was interested in or the price was a bit too pricey for what I would pay. My first encounter with DriveTime was a very positive one even though they didn't have the 4x4 I was seeking. The sales person Mr. Dontavian ** told me he would search for a 4x4 through other locations and follow up soon. He did. I met up with him, we talked. He had me sold after about 45 to an hour.

I recently participated in the Champ program and traded in my Van, and purchased a new car. The management and the sales team at the dealership in Arlington, TX went above and beyond to get me a great purchase. As I have in the past, I will definitely send my friends to get the same treatment, and have the same GREAT experience I had.

Have had to literally walk to work for 5 days, 3 business and a weekend. The Columbus GA office was completely and totally inept at receiving and returning the completed contract. While walking, Georgia was hit with a cold spell, so the walks were that much more daunting. I will not ever recommend this dealership at any location to anyone else. I can only imagine what loopholes maintenance will come with. The lone beacon of hope in this process has been Ms. LaTasha **.

I was referred to DriveTime by my goddaughter. I went to the location on Pershall Road. I was greeted very warmly and professionally by the staff. Natalie helped with the application process and showed cars available in my price range. I chose the 2011 Ford Focus SE. I traded in my old car and two days later I drove home in my new car. The car is great. I have told my friends to purchase their cars from Drive Time.

There was no pressure in our selection of a vehicle. The entire process was clear and professional. We are very happy with the entire process.

I came to the Decatur DriveTime to do the initial paperwork the day before my appointment so that my appointment would be quicker. When I got there Kat ** assisted me with all the paperwork and worked with the financial side to get me approved for zero down so I only had to make the one trip. Then she worked to help me find a vehicle after going through five or six that did not work out. She found one I liked and qualified for. And lastly she and the other crew stayed late to get it all done so I didn't have to come back the next day. All in all, it was more than I expected!

I had a pleasant enjoyable time there. They made buying a car simple and fun.

I first heard about DriveTime through a relative. We did a walk-in and started looking. It was my first time shopping with them. I purchased my Kia Soul on the 9th. I had it financed. My experience with the salesman was 100. I’d recommend them only because of the salesman. He was awesome. But I’m going to be honest, the other people in there, I ain’t going to say all that.

I was trying to Google search places on the internet to be able to buy a car. Their advertisement was what really got me on Google because it said like almost anybody can get approved and that they worked with people. I chose DriveTime instead of a different auto dealer because everywhere else around here wanted a cosigner or wanted me to put a crazy amount of money down. But at DriveTime, they made it really easy to pick from the vehicles they had to offer me, and they even have the vehicles that I didn’t have to put any money down.

They did an excellent job. From the very beginning everyone there was kind and helpful. I would recommend the Mesa Team to anyone!

Bought a Impala. Had a great experience and would recommend Drive Time to anyone! It was fast and easy.

I worked with star and manager at Tulsa location and they were very nice and provided awesome recommendations. Love my car.

Friendly staff and they most definitely are there to help you! It was a pleasure buying my first car from there!

Yes, I have been enjoying my car in my name only. I have really worked hard to improve on my credit and will continue. My son came with me and he was very satisfy with the deal.

Everyone else was nice and helpful except for the person doing my paperwork/deal. He didn’t seem to want to be there, got aggravated a couple times putting stuff into computer then kinda pushy with paperwork and inspecting the car.

Was greeted cordially and promptly. The application process was stress-free. The personnel didn't berate me for less than perfect credit. I will definitely refer my family and friends. Thank you all. Omar was knowledgeable and professional.

In my opinion the sales lady that helped me was very professional and answered all my question to the best of her knowledge. If she was unable to, she found someone that could.

Drivetime was one of the best car lots I have been to. The people there were very nice and friendly... I will buy my next car there soon as I pay off the first one.

I am thankful for a second chance to rebuild my credit that was once very good. I love the vehicle I purchased. I understand that people with bad credit are high risk. The high prices and extremely high APR I feel just sets most working and/or struggling folks up for more more failure. I wish I'd come here first when I purchased the vehicle I traded in. I paid on it faithfully for two years and the place I got it from wasn't even reporting to any of the credit bureaus. Thank you for your help, Drivetime.

I had a great experience. It was good to have a dealer work with you on trade and payment options.

I worked with the same salesman that I did before which was great. Very nice and friendly people in Lewisville. I drove three cars and liked all three. Finally picked one. I was not rushed and they answered every question I had. I have been back three times. I love these guys. They are very fast and they do not disappoint you.

DriveTime agents were not overpowering and were receptive to my preferences within my car buying experience.

I was a bit skeptical about the company at first. I did a web search for car loans for low credit and two companies came up. Drivetime and another. I looked at the other first and it seemed to be okay. Then I looked at the reviews and saw that many of their "approved" customers (like me) were not actually approved at all. I decided to do further research on DriveTime and I'm glad I did. The staff was friendly and helpful. This was the first time that I purchased a vehicle on my own and it was a great experience!

I would highly recommend. Eddie, Nacole and Matt were all very professional and very helpful. Thank you all.

Everyone was very helpful and friendly. Explained things well.

My saleswoman, Candice **, was a very nice person. I know they're trained to be so but it helps to chit-chat while you're signing a five-yr commitment. Thank you Drivetime for Ford F150!

The staff was great. Pricing was fair and the interest rate was better than I would have gotten anywhere else. It was the best car buying experience ever.

My Van is awesome! Words cannot explain how blessed I am! Thank you for working with me and allowing me to trade my old van in for my new edition!

I had an excellent experience working with DriveTime. They knew my financing guidelines and worked to find a vehicle that would fit within my budget. Everyone was very helpful and I would recommend to others. However, I did become frustrated that the process of closing on the car took so long. We were at the dealership for 3 1/2 hours just to sign everything to bring the car home, even though we had an appointment, and our salesman had confirmed that time and the terms of the purchase. It would have been helpful for the dealership to have had more of the paperwork ready when we got there. Otherwise, I really felt everyone was super professional and helpful.

Very knowledgeable salesman, very clean lot and customer service waiting area. A large selection of cars. Professional staff to assist with any questions all the way down to the maintenance man. A number of nearby Drive Time dealerships. Very reasonable payment plans.

Recently got a new car. The first one had some problems but they let me exchange it for a new one without any problems. Had me in and out very fast.

Overall, my experience was good. Just taken back about the APR - 20% is kind of high.

The DriveTime experience was great. You hear bad things about the dealership experience, but I was pleasantly surprised with how they were able to help us. It took a little longer than expected, but still much quicker than anything else. They broke down the numbers and were very thorough on what to expect. And above all, our sales associate, Stephanie, was amazing. She was patient and very helpful. We had two toddlers with us, and her understanding the need to be patient with us really made the difference. Never for a second did I feel that she did not want to be there. Complete attention and clear desire to help us.

Had a great experience here! John ** from the OBT store in Orlando, FL was awesome, friendly, and made everything go as smooth as possible! I would totally recommend any of my friends to come here for their next car purchase. Thank you.

This is my second time using Drivetime and both times the service was terrific. Great selection of cars to look at. If the overall time would have been shorted (3 hrs) I would have given them a 5-star rating.

Very pleased with my entire interaction and sales process. Laid back, no pressure and very friendly environment. Would gladly recommend to others.

I would start by commending your company for getting people (like myself) with credit issues into a car with a low down in most intense. But, the extremely high monthly payments and APR on the loan almost sets the buyer up for trouble. Why can't a company realize that some individuals need a chance at lower payments or at least reasonable APRs... Just wondering out loud.

Our entire experience was amazing!! Every employee "in person, or over the phone" was very helpful and respectful. My husband is a server and I am a professional hairstylist, so it is very hard to prove our income. Drive Time took all that into consideration and did everything they could to help us out and get us into our car... when other dealerships wanted to just brush us off.

The experience that I had at DriveTime was with the most professional and helpful sales associates that I have ever encountered. Katherine was very helpful and attentive in providing the best service and care in finding me the right vehicle to fit my financial need. From the moment that I spoke with her on the phone, until the final signature was signed, she was there to help with any questions that I had. My credit may not be the best but she did her best to put me in a vehicle that I could afford! Thank you Katherine!

The Customer Service at the Pershall location was superb. I was greeted by someone as soon as I got out of my car. Everything that was explained to me about DriveTime I loved. The day I purchased my car was very comforting and not very long.

I had a most satisfying experience with the Drive Time team at the Judson location. I have dealt with Fred ** on several occasions and have always found him to be helpful, honest and a pleasure to do business with. On the actual day of purchase, Jeremy was equally as helpful and friendly! Love this team and have recommended them to family and friends.

Car buying experience: I was really pleased with the attention and friendly staff.

I am very pleased with the overall results of my purchase. Ian was very patient with me and answered every question I had.

The people at DriveTime were very punctual. They were super-duper friendly being that I’m a loyal client. I paid off the first car a little bit fast but they honored everything. I got a couple more payments left on the previous car but when I came back, they reviewed my record and my history with them and I ended up in some kind of VIP, something called the Champ Program. And they saw where I had never been late and stood by me. They checked their vehicle before they gave it to me and gave me more information that I needed as far as hospitality.

I wanna say thanks to Terry-my salesman, Rod- sales mgr & the GM on Memorial Drives location. I am pleased with my purchase and the entire process. Thanks fellas for allowing me to grow.

I felt like at was at my family house!!! Awesome team !!!

l love my new car and I loved the experience. They were great and very helpful. It was fast and easy.

I am a return customer of DriveTime. My first car was paid on time and I paid it off early. I moved overseas and returned 7/13/13 and needed to get another car. Because of my previous experience, I returned to Drive Time. I have even referred at least 3 people in times past to DT where they purchased their cars. I purchased a 04 Infiniti G35 which appeared to be in good condition. Within one day, I returned because the a/c wasn't getting cool enough. The service department put new freon in the car to address that problem. A month and a half later, I had the brakes replaced. The mechanic made me aware of a suspension problem; the front and rear arms were completely bad and nonexistent.

I have a bad credit. All the dealers I went to in Vegas neglected my business. When I went to DriveTime Decatur Blvd branch, Katherine treated me with utmost professional respect. She was enthusiastic to help me. I got the vehicle from her because I appreciated her customer service. The vehicle came secondary in my priority. DriveTime is awesome! Outstanding customer service, fast and reliable personnel. Thanks Katherine for making me feel like a VIP. More power to DriveTime for this pleasant experience.

Very nice and if I had a question they could answer it, and not have to wait to because they had to ask someone else.

Bought my car from DriveTime and financed it with them and they did a bait and switch on me. Now some company called Santander is the company that I pay. Watch out for these guys, all smiles and grins. Must be they know what is about to happen. God forbid that you miss a payment, 10 to 15 calls a day. Then when the car gets repoed and damaged, they wash their hands of all things.

The entire team at Mesa DT was more than helpful, coming together at certain points to process everything I needed. No one refused even the simplest questions, and from 9 in the morning until 7 at night, every single employee seemed to enjoy their job, and not concerned with the clock, going home, etc. To be completely selfish, I'd say my experience with Ms Jacqueline ** was all but divine. Willing to help me with all that was conceivable, understanding, and patient. Towards the end she seemed more excited than I did. She is a wonderful asset to the DT team, keep her around. I want to send her more customers.

I have had my car since July and my check engine light has come on. I brought it to 3 different mechanics to have it looked at and all three said that the Cadillac converter was shot and it didn't seem to be something that had just went within the last couple of months. So I called Drive Time and there is nothing they can do for. I think it's unfair that I have a car for only 4 months and have to put $700 worth of work into it.

Great service! Fast and friendly! The car we got was in great shape...love it!!

Great customer service. Jonathan and the staff at the Okeechobee lot were very courteous and quick to resolve any problem. I would recommend them to anyone.

Lisa ** was with me every step of the way. She didn't feel like a sales person but more like a friend who cared about what I really wanted. I was very impressed with her.

The cars were in good condition. Some attention to repairing superficial body damage would make them more appealing as would a more thorough cleaning. The staff was very engaging and friendly. I got a good car at a fair price.

Everyone was nice. I was pleased to find the low down payment. Satisfied customer so far.

My husband awoke to find his vehicle had been stolen from our home. No way to work. Just landed a new job after being laid off for 4 years. Went to Drive Time to just look around, spotted a vehicle and check with the sales associate and the manager, and they made arrangements for me to get the vehicle I wanted and help save my job. Thank you so much for all your help.

The only suggestion is to have a higher standard when prepping or delivering the vehicle. If the vehicle came with floor mats, power wash them, vacuum them, and lay them in the rear of the vehicle for the customer to see. Don't throw them away. If the floor mats are beyond cleaning, then throw them away and put in a set of floor mats as a customer courtesy. I used to work as a prep tech in a car dealership. You can see the example of what I am telling you about at goldsteinauto.com. Just pick ANY used car and see the pictures. They will include the pictures of the floor mats. After all, I did spend a lot of money on this vehicle. It should have INCLUDED them.

I did business with DriveTime before. I first heard of them through an advertisement. I needed a recreational vehicle and purchased a Ford Focus. The process was easy. They were helpful and knowledgeable and all my questions were answered. They made me feel comfortable with being pretty much a transaction that was from beginning to end very flexible. They are good people to deal with and have always treated me right. I was very impressed with the way I was courteously made the transaction.

I had a wonderful experience at DriveTime. They were really helpful and knows what real customer service is. The only problem I had was the wait, but they wanted to make sure that everything was done right. Thank you guys at DriveTime on I 240. You are the best.

I am overall happy with my experience at Drivetime. They were very nice and helpful. I am pleased with the vehicle I purchased. I would recommend them to someone with not so great credit who is in need of a vehicle.

From my initial visit, I was welcomed and the gentleman that worked with me was very professional, patient and helpful in explaining policies, paperwork and the car purchasing process with Drive Time. On my second visit to finalize my purchase, the young lady was also very professional and helpful. The finance manager reviewed the paperwork and took his time with me. My overall experience was excellent.

I had a excellent experience at DriveTime. I came into the dealership nervous, but the staff put me at ease.

The staff did an amazing job. Everything was explained clearly. They also answered all of my questions. And made sure I understood everything before signing anything. I definitely will be recommending them to family and friends.

My wife and I went to DriveTime in Glendale, AZ to see if we could qualify for a vehicle. Our experience was, I have to say, Brilliant!! Josh (our contact) and his manager, Mario, were absolutely great. They go us into a vehicle that we can afford at a rate we can deal with. My wife has now a vehicle for her birthday. Thank you, DriveTime.

My experience at Drivetime was wonderful. I didn't just get a great new car. I got new friends.

The BEST car buying experience EVER!!!! No fast talkers...no pressure...they treat you like a person...with respect. I want to thank Selmon, Jarrod, and Candence!!!

We had a great experience with Drive Time. Very nice, friendly staff. The truck we want wasn't on their lot in Pensacola so they got what we wanted from Mobile, Al and had it waiting for us. Michael and all the crew was very very nice people. I would tell everyone to buy a car from Drive Time.

Problem with the car losing air. I had them balanced but it is still losing air. Also I thought that this car had Bluetooth but it doesn't work. I should have kept the blue 2010 Sebring. If it is still there can I exchange this car that I have for this one? I am not pleased with this car.

Finding a car on a limited income and not so great credit can be really stressful. The staff at DriveTime were so welcoming. The staff took their time and explained the process. I really appreciated not being pressured to buy a car that I could not afford. I had a really pleasant experience and would definitely recommend DriveTime to everyone.

I was very pleased with knowledge and professionalism of the staff at Drive Time in Midlothian, VA. They treated my family and I with respect. They thoroughly explained all details of my loan. I am very excited about the car I chose. I plan on referring my friends and family to the friendly staff at Drive Time. They offer great cars and honor their "you're approved" motto!

I was sooo nervous when I arrived because my credit was, well, less than perfect. But I was immediately greeted at the door with a smile and a handshake. Great options provided to us and explained in a way I could understand. And most importantly, I didn't feel pressured! We found a really great car and they worked with our income. So I finally feel like someone believes in me! Thank you! Experience was great!

My experience with DT (North Plano) is always a good one. This is my second purchase with no regrets. Thanks.

All sales associates were knowledgeable and very helpful concerning process, offers and inventory. They made sure we completely understood all aspects of the buying process.

Murl ** is the go to guy to get a car. With an unfortunate situation, I was left without a car and Murl went above and beyond any sales person I know to help me out. He had no problem running me around to pick up the papers I need, wait for signatures and anything else I may need. He also stayed well past his shift to finalize everything and to make sure I was happy with the vehicle I received (which I love). Everyone else in the dealership was lovely, friendly and helpful. And entertaining when things got a little drawn out and boring. I'll recommend Murl and Drivetime as often as I can. :)

I was greeted very professionally. And everyone was friendly and helpful. I did not expect to drive away in a new vehicle, but they worked with what I had and was able to afford and I drove away in a beautiful new vehicle. I would recommend Drive Time to anyone who needs a new vehicle.

I knew what I wanted, done all legwork.... Jing was fast and had me out in two hrs.... as I asked.

This is the second time I've gone back to DriveTime. The people there at the store I was at were awesome! I would reckoned that store to anyone!