DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed May 2, 2014
They help me get a car. Aimee was great and I thank you all very much.
Reviewed May 2, 2014
I enjoy the fact that I'm able to get a nice car with good coverage. Enjoyed the staff at DriveTime. Wish the process could have been a little faster, but on their behalf, they were busy. After I pay this car off, I plan on making another purchase from DriveTime just for the no hassle easy approval.
Reviewed May 2, 2014
I worked with Quince in the entire process. He was very knowledgeable about everything that I asked. He made sure to cover every area that we talked about. He was concerned with my wants and needs as if they were his own. He contacted me on several occasions to ensure that I was interested in buying a vehicle.
Reviewed May 2, 2014
The sales associates were very professional, they made me feel comfortable while waiting to purchase my vehicle. They would say "we will be right with you" or "someone will help you soon". They went over the car inspection check list with me. Each document I signed was explained before I signed. It was a pleasure doing business with DriveTime.
Reviewed May 2, 2014
Good, nice salesmen willing and very patient with us, I have recommended to co-workers looking for a new car.
Reviewed May 2, 2014
Love how they work with you and for you.
Reviewed May 2, 2014
It was a great experience dealing with people who really make sure you are able to get what you want.
Reviewed May 2, 2014
Everybody were friendly, and everything was fast and excellent. I'm glad that I went there.
Reviewed May 2, 2014
All of the salesmen and gm were very nice.
Reviewed May 2, 2014
Omar at DriveTime was awesome! He made buying a car such a pleasant experience. I will definitely be recommending DriveTime to my friends!
Reviewed May 2, 2014
The overall experience was good. I went to DriveTime because they has the vehicle I wanted. The saleswoman was very friendly and professional. Not very knowledgeable about the vehicle however. She said the dog lights were broken but actually she didn't know how to turn them on. Also my car was a '94 and too old for a trade which I really didn't like.
Reviewed May 2, 2014
Woody was awesome to work with. Very polite and straightforward. Great experience, got me the car I wanted. Woody deserves a raise
Reviewed May 2, 2014
The team was very helpful in making sure that I had the best car for me. I really appreciate their customer service and support.
Reviewed May 2, 2014
I am deaf. I always to worry about my credit isn't developed and my car was broke. I have a hard time with no car. I went to different company that I want new car then turn me down over credit isn't developed. My mother suggested me go to DriveTime. I told dealership that I need new used car and help my credit go up. They helped me a lot and look for best price. I picked the new car. They sold me a new car. I am grateful that I can going to work and school! Thanks to DriveTime as lifesaver!
Reviewed May 2, 2014
My 2010 Galant is exactly what I needed, runs great. The Cassat DriveTime was very helpful to get me in to a great car for a good price in what felt like no time at all.
Reviewed May 2, 2014
My Drivetime experience was great. :) Thank you drivetime.
Reviewed April 30, 2014
The sales person that I had in the beginning was very nice and pleasant. I called him from work to let him know that I had decided on the Nissan Altima and that I did not want the extended warranty, but when I got there I was greeted by Byron. He was flat-out rude, who tried to belittle me because I didn't want the warranty. He said, PLEASE MAKE ME UNDERSTAND (like he was speaking to a 10 year-old). He was so pushy to the point that I walked out. I understand that DriveTime would much rather sell a car to someone who is willing to purchase the extended warranty (which adds 20 MONTHS to the life of the loan) than to sell to someone who is willing to purchase their own warranty without the interest rate. Byron did call to apologize after my husband called, but not before then. I told him that I do not trust him now and I was afraid that he may do something to the car.
Thank you for your feedback. We apologize for your experience at the dealership. We do not encourage our employees to treat our customers in the manner you are describing. We would like the chance to speak with you further in regard to your concerns. Please reach out to our Customer Relations team at your earliest convenience so we may further assist you: 888-290-0148.
Thank you,
Kristen, Customer Relations
Reviewed April 27, 2014
The process was easy and fairly quick. All the staff members were nice and friendly
Reviewed April 27, 2014
Great experience, amazing service, beautiful cars. Very professional, friendly and happy to assist me in finding my new wonderful car. Very pleased and a loyal customer.
Reviewed April 26, 2014
I was very satisfied by how they worked with me getting into a reliable car, their customer service & explaining everything for me to understand! Thank you.
Reviewed April 26, 2014
I love to visit the showroom on West Broad in Columbus Ohio. They all was very nice and told me they can help me. I was so happy to hear that. I will be telling a lot of people about this on Facebook because that is where everyone on these days. Thank you once again.
Reviewed April 26, 2014
I am unexpectedly pleased w/ the services provided by Drive Time. Everyone was very knowledgeable about all the services provided. I actually felt like they cared about me being able to get a vehicle. Like it was more their "pleasure" than their job. I will & already tell anyone with the slightest notion of buying a car.... "Go with Drive Time, and EVERYTHING will be just fine."
Reviewed April 26, 2014
The staff at DriveTime were knowledgeable, courteous and extremely pleasant. I would recommend them to anyone without hesitation. It was nice to be able to walk in a car dealership and not feel as if you owed them something. Great job, DriveTime.
Reviewed April 26, 2014
The overall experience was very good. I went back to purchase a 2nd car because of my previous experience. I purchased the car on 4/23/14.
Reviewed April 25, 2014
There was nothing but great salesmen helping customer.
Reviewed April 25, 2014
DriveTime was upfront and worked well with us. Omar, our agent, did not pressure us at all and helped us quickly. We got the car we wanted with no issues. Thank you.
Reviewed April 25, 2014
I would like to say that my total experience with the staff at DriveTime was outstanding. Each person that dealt with was very patient and knowledgeable. I was made to feel real comfortable and I would highly recommend DriveTime to all my family, friends and associates. Thank you so much for doing business with me.
Reviewed April 25, 2014
Truly nice and professional. Proud to be a customer!
Reviewed April 25, 2014
I would like to thank the people at DriveTime for the outstanding customer service that they provide. I was very nervous about having to buy a new car. The salesman made me feel at ease. I like that from the time I walked in to the time I left took about 2 1/2 hrs. They never gave me the run around, worked with the down payment I had. I will definitely send people there who ask me where to go. Thanks for making this car buying experience a great one!!!!!!
Reviewed April 25, 2014
Overall good experience.
Reviewed April 25, 2014
The people there were very nice and they worked very hard to get me into a new vehicle. I always had to settle when I bought a car but not at DriveTime. They got me into something that I liked and wanted. I would highly recommend DriveTime to everyone.
Reviewed April 25, 2014
DriveTime car sales staff was kind, patient and knowledgeable. They made buying a car very painless and I would recommend all my family and friends to them. I sent my parents there and they bought a car as well.
Reviewed April 25, 2014
I was very satisfied about my car.
Reviewed April 24, 2014
The staff was very attentive to my need of a new car. They helped me out by getting around town to get the paperwork I needed to get the car. The price of the car with everything that is attached to it basically buried me in this car financially. The interest rate is extremely steep. I do like the pay down option within 60 days. That I hope to be able to take advantage of that is the only way I can afford this car.
Reviewed April 23, 2014
Drive Time has excellent customer service. They help you get into something you can afford. They were friendly and very helpful. I would recommend DriveTime to anyone.
Reviewed April 23, 2014
My experience at Drive was wonderful. I was treated with great customer service, greeted soon as I got out on my car. Throughout my progress I thought I was gonna get turn away but somehow my salesman worked wonders. I love my new car and I am very satisfied with Drive in Nashville, TN River Gate location.
Reviewed April 22, 2014
We were treated with utmost respect. They took time to make sure we got what we wanted. We would be very happy to refer one of our loved ones or a friend. Thank you very much for an awesome SUV.
Reviewed April 22, 2014
I felt like a bait and switched happened. After they ran my info and gave me the choice of five vehicles, I decided that I wanted the 2012 Mazda 2 red color. It was priced at $13,100, which I thought was reasonable. I told the rep Justin that I wanted the red one. He and other rep Kimberly, told me that they had a red one available. When I showed up, they only had the black Mazda. Now I checked this red Mazda out through and through carefully, your website specifically stated this vehicle was at the Irving TX location. When I mentioned this to Justin, he fed me some lie about how the cars are at different lots and that it would be a huge hassle to get a vehicle from one dealership to another, which I found to be very strange and out of the norm of a NORMAL dealerships.
I also found it insulting that he would assume I would be stupid enough to want a car that's at another dealership. Go through the standard paperwork and procedure. I get out to do my inspection with Justin and I noticed that the car had no gas, the vehicle wasn't even washed. There was plastic all over the front seats. I didn't find the floor mats until I got the MAZDA home. I had to install the mats myself. There was trash, papers, used jewelry (absolutely gross), hair balls, used q-tips all inside and under the seats. So after I had signed all the paperwork, I decided to do some research online.
I entered the VIN at the Kelley Blue book website that my Mazda 2 was being sold for $3000 less than what I agreed to at your dealership - $12,100. The monthly payments were a lot better too. Blue book said I should be paying $268 a month. I'm paying $212 bi-weekly. This made me so upset and angry. I just hate myself for getting swindled into this debt trap. I'm forced to have to live with friends now to just to survive. I need a car. I need it, especially here in Texas. Now, at this point, I understand since I did sign the paperwork, I'm stuck. However, I cannot in good faith endorse, or refer anyone to DriveTime because of what happened to me. I wouldn't want someone I care about to be stuck like I am.
We apologize for your frustrations with your recent purchase. Because DriveTime offers financing to customers with less than perfect credit the cost and interest rates of the financing is at a premium. There is no excuse for the vehicle being dirty or not having any gas in it. Please give us some time to research your account. And a Customer Relations Representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 22, 2014
Currently leasing a car from DT. Richard the sales person was very kind. He was not pushy at all. He explained everything in detail. He has wonderful customer service skills.
Thanks for your positive feedback! Is there anything DriveTime could have done differently to have made this a 4 or 5 star review?
Sincerely,
J.P. Customer Relations
Reviewed April 22, 2014
I saw the commercial online for DriveTime and was talking to my sister and she also bought a car from them so that is the reason why I went into the dealership to speak with them. Upon arrival, I spoke with Tim the manager who was nice and very helpful and matched me up with Calvin. Calvin was very helpful during my first visit and was understanding that I was just there to view my options and did not pressure me into buying a car. I arrived again a week and a half later and was greeted by Calvin and he told me that they received more cars that matched my wants that I explained to him previously. I am happy with my Pontiac Torrent and will recommend the Drive Time on 59 in Houston Texas.
Reviewed April 21, 2014
I was honestly amazed at how friendly the people at Drive Time are. I was also amazed that I was able to walk out of Drive Time with my own car. It was the first place I went when I decided to car shop and I left with a 2005 Passat. The whole experience was fantastic!!!
Reviewed April 21, 2014
I had a very good experience with Drive Time. My salesperson, Latesha, was very knowledgeable and very patient with me. Although, the process took longer than I would have liked, it was still a very pleasant experience.
Reviewed April 21, 2014
Everything was perfect but a full tank a gas would've got the five stars.
Reviewed April 21, 2014
I was very happy with the sales people. They all were friendly and very helpful. Justin explained everything very well. My experience was quick and I was driving in no time.
Reviewed April 21, 2014
After having been in the automotive industry for 21 years in car sales, I will say that my experience with DriveTime has been an excellent experience. My overall purchase satisfaction has been a 5 star quality. My thanks to everyone at DriveTime for not only helping to get a new car but also for providing me with 5 star service. God bless you all.
Reviewed April 21, 2014
I purchased a vehicle 4-17-14 and was very pleased with the staff and the vehicle.
Reviewed April 21, 2014
2009 G6 - Service was awesome and Chris and Kevin the manager was very professional and made me a satisfied customer.
Reviewed April 21, 2014
The people there was really nice and got me just what I wanted/needed!!
Reviewed April 20, 2014
I highly recommend drive time! We had an amazing salesman. They were personable, interacted with my kids, and were patient. I love my car!
Reviewed April 20, 2014
This was a very easy process obtaining a new vehicle and turning in the previous vehicle. Thank you.
Reviewed April 20, 2014
Fast, accurate, and friendly. They made me feel very comfortable. They went above and beyond to put me in the car I wanted.
Reviewed April 20, 2014
Staff was professional and courteous. Thank you!
Thank you for your feedback. What could we have done better to make this a four or five star review?
Thank you,
Kristen, Customer Relations
Reviewed April 20, 2014
Rush, everything was rushed. The salesman got upset because I wanted to check the fluids in the car. Who buys a used car and sign that they are full before you look at them? That's crazy. Oil, transmission, anti freeze, brake, power steering fluids, these are essential. Everybody was just in a rush. Even when I tried to set up my direct deposit for my payment the salesman wanted me to give him my password and other information because he could not wait a few minutes so I could set my own without giving him my banking info.
Thank you for your feedback. We apologize for your experience at our dealership. It is our goal that every customer feel comfortable and confident with their dealership experience. We would like the opportunity to research the situation to address your concerns further. A member of our Customer Relations team will contact you shortly.
Thank you,
Kristen, Customer Relations
Reviewed April 20, 2014
The Raleigh store the whole staff are superstars.
Reviewed April 19, 2014
Thank you for helping me get back on the road to success.
Reviewed April 19, 2014
I went to the Indianapolis location (Shadeland Ave) and took care of everything with the only thing needing to be done when arrived in Columbus, OH to pick up my vehicle was to complete contact, pay downpayment and drive away with my car. When I got to Columbus everything went downhill real quick. They did not have the right vehicle out or ready. The vehicle I was to get was in the garage needing a battery. I was told that I needed $1800 down instead of the $1200 I was told. Needless to say I was quite frustrated as I and my wife had taken off the morning from work and clearly anticipated returning with a car and ready to go to work for the afternoon. We ended up leaving with no vehicle and on our way to the interstate to return home we got in contact with Larry ** at the Indianapolis location to let him know of the problems that had taken place.
He in turn had his manager contact the Columbus location and had everything taken care of but we were unable to return that same day. I was able to return the following day and the vehicle had not been cleaned (even though they knew I was returning) and I was promised a full take of gas and got 3/4. This was definitely an experience that could have received a 1 star rating but I am pleased that I got the car that I wanted even though I has to make an extra trip to Columbus which would not have been necessary if everyone had done their job. I want to recognize Larry for a job well done as he was the only one that seem interested enough to make this deal work (as well as his manager)!!!
Thank you for your feedback. We apologize for your experience at our dealership. We apologize the vehicle was not ready upon your return. It is DriveTime’s policy to provide our customers with a half of a tank of gas upon the purchase/lease of a vehicle. We are happy to hear that you received more than the minimum, but apologize if there was any miscommunication in regard to this. We would like the chance to speak with you to research the situation further. A member of our Customer Relations team will contact you shortly.
Thank you,
Kristen, Customer Relations
Reviewed April 19, 2014
Great service. Truly the best car buying experience I've ever had and we got a great car and the one that we wanted.
Reviewed April 19, 2014
Buying a car from you guys was easy and painless. Thank you.
Reviewed April 19, 2014
This has been the best experience I have ever had buying a vehicle. The staff and general manager were over the top in customer service and I will definitely recommend them to all my friends as a place to purchase a vehicle!!!
Reviewed April 19, 2014
My experience at DriveTime was great. I got great customer service and the sales representative was very friendly and detail. I would recommend DriveTime to anyone.
Reviewed April 19, 2014
I received royal treatment while at DriveTime. There was no pressure to purchase and the cars were already priced affordable, so there was no need to negotiate! Great experience!
Reviewed April 19, 2014
I have a wonderful visit at DriveTime. Shon was a wonderful salesman. Got me in a vehicle I really enjoy. And the customer service was great. Thank you.
Reviewed April 19, 2014
Staff was friendly and knowledgeable. Helped me through each step and ensured my satisfaction.
Reviewed April 19, 2014
Drivetime Memphis Winchester - I believe it's a great car company to purchase a car from. The first salesman was not polite at all. I went back and spoke with a different salesman and he made me feel comfortable to stay and reconsider getting a car from DriveTime.
Thank you for your positive feedback. We are sorry to hear about your negative experience with one of our Dealership employees. We would like to get more information about this. Please contact our Customer Relations Department at your earliest convenience. Our number is 888-290-0148.
Sincerely,
J.P. Customer Relations
Reviewed April 19, 2014
If I ever need a good used car DriveTime is the place I Go to. Thanks DriveTime.
Reviewed April 19, 2014
Terry ** was very thorough. Answered all of my questions and explained everything to me. Very patient young man and polite.
Reviewed April 19, 2014
OMG, I had the best time. They were awesome. They knew exactly how to handle everything and had us on point.
Reviewed April 19, 2014
The place was clean. The employees were well dressed and felt comfortable like they were not going to rip me off.
Reviewed April 19, 2014
This is the second time we've had to use the total loss protection plan through DriveTime. The first time was over a year ago and was a very pleasant experience. This time however was less than pleasant. I visited the branch on a Monday to look at our options for another vehicle. I chose an 06 Kia Sedona to look at and most likely to take home. From the low quality pictures I was shown, it looked to be in decent condition and it was within our price point. My husband and I returned on Wednesday at 10 am to test drive the Sedona and fill out the paperwork.
We were severely disappointed in the van. The steering wheel was so cracked a few pieces fell off into my hand as I drove, the vehicle rattled when we drove it, the sliding side doors would not close from the inside, and it was dingy and had an unpleasant smell. Yvonne was very friendly and helpful, doing everything she could to find us another vehicle. Unfortunately that did not go well. She found a Chevy Impala that was at a different branch, that we were told was available. We left to put our son down for a nap while she went to pick it up.
Almost 2 hours later, she called back saying that the Impala was not available and she was on her way back with a Chrysler Sebring. We agreed on this vehicle because it seemed to be the only one left in our price point. We then went to make a payment towards our deductible, which I was told that I had to have a money order. We get to the place to make the payment and they tell us they don't take that type of money order. I ended up having to go to the bank inside the store and opening an account to cash the money order to go pay. I was sent in without any instructions besides go in and tell them you need to make a payment to DriveTime. After almost an hour of trying to get the payment done, we were on our way back to the branch, where it took another 3 hours to complete the paperwork and everything else. We ended up not getting finished until 6 pm. Overall this time was not a good experience.
We truly apologize for the ordeal you went through getting into this vehicle. This is obviously not the experience we would like our customers to go through to get into a vehicle, or to replace a vehicle under the Total Loss Protection Plan. Please give us some time to review your account and a Customer Relations Representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 19, 2014
I enjoyed working first with Louis who brought over the manager Olivia ** who explained the process. After a couple of days, I received a call from Jackie who was very easy to work, talk and relate to!!!!! The day I picked up the vehicle I was greeted with a smile and when Jackie and I met it was comfortable. She did an excellent job of showing me the car, reviewing all that she needed to for the car. Olivia explained everything concerning the contract. I was pleased. Jackie zoom!!! I didn't like the fact that the car had mix match tires plus one tire will need to be replaced soon.
Reviewed April 19, 2014
They were great at getting me to the right car at a great price and told me about all the extras.
Reviewed April 19, 2014
People were nice and friendly.
Reviewed April 19, 2014
I would recommend everyone I know to buy a vehicle from DriveTime. The process was very simple and not time consuming at all. The staff was extremely friendly. I never felt pressured at all. They made 100% sure that I was well satisfied with the vehicle before I left and went over every single detail of it. I'm ecstatic that they offer a 5 year 50000 mile warranty. It gives me peace of mind with buying a used vehicle. Best of all is I got a very fair price and decent interest rate considering my credit score. Overall the best car buying experience I've ever had.
Reviewed April 19, 2014
At first, I thought the vehicle was a little overpriced, but when I took her home and had a chance to check her out, everything had been checked and was all working great. Just wish they would throw in a free car wash every week. :) Charles was an excellent person to work with and the whole process was just great.
Reviewed April 19, 2014
Purchase experience - one word, Awesome!
Reviewed April 19, 2014
The only issue we had during our purchasing experience was a mechanical issue with the first and second cars we picked. Both cars were the same make and model. Must be a manufacturer's issues since they had the same problem.
Reviewed April 18, 2014
I think the salesperson was very fair, did a good job by selling us a car. Everybody in the building was very nice and I am very much thankful for all their help in the process.
Reviewed April 18, 2014
I love Drive Time! I recommend them to everyone who is leasing or financing a vehicle! Super great prices, friendly staff and very concerned about you and your vehicle. I had to get into a new vehicle after my car accident and they helped me with every step 100%. It was a busy day at the dealership and I waited for hours and ended up being there all day which I didn't mind at all. They checked on me every minute and hour and offered to buy me lunch. They even filled my new car all the way up just for being patient and waiting on such a busy day. I love my Drive Time staff at the Lafayette road store. :)
Reviewed April 18, 2014
My experience at DriveTime was well above excellent!!! Felicia and Drew are the best!!!
Reviewed April 18, 2014
I was satisfied with my experience at the DriveTime in Jackson, MS. The salesperson was very good. My only bad thing was how long it took me while I was there. I had to wait about 2 hours extra because something went wrong with the computer system and all my paperwork could not be submitted.
Reviewed April 18, 2014
I gave a two star because the following day of having my vehicle purchased from DriveTime, the engine light came on the VSC light and OFF TRACK light came in.... But customer service I would give a 5 star because the ladies that serviced me were awesome.
Thank you for your positive feedback about our dealership personnel. We apologize that you are having some mechanical concerns with the vehicle. We should be able to cover repairs through the Vehicle Protection Plan. Please give us some time to review your account and a Customer Relations Representative will contact you to make sure the concerns are addressed.
Sincerely,
J.P. Customer Relations
Reviewed April 18, 2014
It was a nice and pleasant, easy experience buying a used car from DriveTime. All the sales persons were friendly and helpful. They have a nice selection of used cars.
Reviewed April 18, 2014
Had to take back the car I bought due to car not being in a condition that I felt comfortable driving.
We apologize that you had concerns about the condition of your first vehicle causing you to choose to return it. We hope that the second vehicle you got into suits your needs. DriveTime offers a 5 day Vehicle Return Program for all of our purchased vehicle to accommodate situations like this. Please give us some time to review your account and a Customer Relations Representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 18, 2014
My experience at Drive Time was great! We just went to check the cars only and in a couple of hours we were leaving with a car that met our expectations and well surpasses. The website was very useful and got contacted by you in a matter of minutes to set an appointment.
Reviewed April 18, 2014
Our experience with DriveTime was awesome... very professional and easy to work with. Thank you for getting us into the vehicle we wanted. :)
Reviewed April 18, 2014
I had 2 great employees taking care of me from start to finish.
Reviewed April 18, 2014
My husband and I came into the Chandler, AZ location and worked with Estevon. Daryl helped us out too. Both were very nice and helped us find the right car for us without pushing. I would recommend this location to others for sure. We had a great experience and will be back for sure!!!
Reviewed April 18, 2014
I recently had my household's second car completely die. I needed a car ASAP and I have bad credit and little money down and no trade so I was pleasantly surprised that Drive Time got me in a car for a little down, easy payments and the process from start to finish was so quick and streamlined. I am pleased with the vehicle we are leasing and look forward to working with them again, should I need to.
Reviewed April 18, 2014
The managers and sales staff made it simple and fast to get my car and I have already recommended DT to my friends and family. I look forward to building my credit through DT and possibly purchasing my next vehicle with DT. Thank you for truly helping those of us who need it without making us suffer for our mistakes first.
Reviewed April 18, 2014
Went to the dealership and approval within 15 minutes. I already have a vehicle picked out so we made arrangements to get the vehicle to the store. Papers were signed and I was out the door. Easiest process I've ever experienced.
Reviewed April 18, 2014
We were amazed with friendly service we received during the process. When we pulled on the lot we liked the choices of vehicles available. The lot was neat and clean as well as inside. Liked the fact of determining what our budget before looking over the selection. Sales people pulled about 4 nice cars which was in our price range. We made our selection. I was a little disappointed with the interest rates but I do love the fact I have 60 days to bring more down payment money to lower rates and payment. That is a big plus. The process seemed long but went smooth and accurate. Everything was discussed. I did like the fact of seeing the history. It has been a long time since my last car purchase. I would highly recommend Drive Time to family and friends. At this time I am well please with the service, process, and my purchase.
Reviewed April 18, 2014
The customer service at Drive Time was excellent and exceeded expectations. The customer service professionals went above and beyond to fulfill my needs in buying a vehicle. From start to finish everything was explained and there were no surprises. I'd recommend Drive Time Alte Mere location in Ft Worth, TX to family and friends as well as colleagues at work.
Reviewed April 18, 2014
My experience with Drive Time was easy, quick, and great. Was in and out with a car really quickly. Thanks.
Reviewed April 18, 2014
I am thankful to have had a wonderful salesman Aston **... He made buying a car so easy and painless... He should be recognized for his outstanding service.
Reviewed April 18, 2014
The experience I had with Drive Time was great. The first experience was with getting my friend a car now myself. Great appreciation and you all work well with me. Thanks for your time.
Reviewed April 18, 2014
I walked in thinking I'd be walking home. The guys were great! They made me feel comfortable and didn't judge my situation. I drove home with a great car!!
Reviewed April 18, 2014
I was told it was required that I have the gap & power train protection. After I get home I was reading over my contract, it clearly states I do not have to purchase those services. Why did the manager & salesman lie to me having me to sign up for the services? I want out of those services. They are expensive.
We apologize for any misunderstanding about your GAP insurance coverage and your Vehicle Protection Plan. Although we strongly recommend that our customers take these products for their own protection, they are optional products. About your frustrations with calls from our Loan Advisors. Typically our Loan Advisors will call a customer’s references only after they have attempted to reach the customers primary number and received no call back. It is possible to request that certain numbers in your account not be called when your account goes past due. Please give us some time to review your account and a Customer Relations Representative will contact you to rectify this situation for you.
Sincerely,
J.P. Customer Relations
Reviewed April 18, 2014
I received excellent service from everyone at the Petersburg Drive Time. No complaints there. The only thing I didn't like is that when I had gone online to view the vehicle I wanted... the description said it included a DVD player. But the vehicle did not include a player. Also I thought I may have been paying for something that was described to be there but wasn't. I asked the saleswoman about it and she said sometimes they get the description wrong and that I wasn't paying for the player. Other than that my entire experience was great and I would certainly recommend others to purchase from Drive Time. My time in and out was good too.
Reviewed April 18, 2014
It was wonderful. John ** is an exceptional sales man. The entire team was very professional and accommodating. I will be recommending Drive Time to anyone that is in need of a new vehicle. Thank you.
Reviewed April 18, 2014
I had a great Experience with DT. Will recommend them to anyone.
Reviewed April 17, 2014
2008 mustang. Very happy
Reviewed April 17, 2014
Nice and helpful agents.
Reviewed April 17, 2014
Jose was a joy to work with and I'm sending all of my friends his way.
Reviewed April 16, 2014
Joi was awesome and informative! I will definitely recommend Drive Time especially my salesperson, Joi!
Reviewed April 15, 2014
I was very impressed with the courtesy and efficiency of the sales team at DriveTime in McAllen. I would highly recommend them to anyone needing to purchase a vehicle.
Reviewed April 15, 2014
From the moment I completed the credit application, I was treated with the utmost professionalism and courtesy. I have had a better experience at ANY other dealership in my entire life. I just wanted to say thank you to everyone at DriveTime, especially Robert **. He made the entire process very easy and kept a professional demeanor mixed with a great sense of humor.
Reviewed April 15, 2014
I am very satisfied with the service I received; however, I feel like I was sold a junker. Different things I drove off lot with I feel should have been fixed. I have already had to replace a few things.
We apologize that your vehicle is having mechanical problems so soon after getting into it. Your vehicle comes with a Vehicle Protection Plan that may be able to assist you with some of your repair issues. For immediate assistance you can contact Aeverex at 888-781-5649. They will be able to refer you to a repair facility that will diagnose your vehicle and recommend repairs. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 15, 2014
Their service is awesome, in & out kind of thing. We drove off with a vehicle in less than 2 hours.
Reviewed April 15, 2014
The overall service was excellent with buying the car from sales to management.
Reviewed April 14, 2014
This is our experience at Torrance. We don't like the car and its performance. The car seemed to be unsuitable. My experience started off poorly and I have never seen such unprofessional people at a car dealership. It was very clear to me all that mattered was take the car and leave. The walk around was done with a quick silver tongue and poor execution. I felt embarrassed and sadden. I had to get a car for me and my children. I felt my excitement go from a ten to a one.
I think Drive as a company has a great concept but poor execution by their employees will certainly give them a bad reputation. This is as fair as I can be. The guy helping me was drunk, I could smell it on him. The finance guy was not a professional and if Drive Time were to go up there under cover they would be shock past unbelief. The car have some major issues and I am certain corporate doesn't know that the cars are a hot mess.
We truly apologize for any unprofessional behavior from our dealership personnel. We would like to speak to you about this so we can get more information about your experience which we will forward to upper management. If your vehicle has mechanical issues we may be able to assist with repairs under the vehicle protection plan. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 14, 2014
I had a really good experience with Drive Time. They were very helpful especially since it was my first time financing a car. I would highly recommend anyone to Drive Time.
Reviewed April 14, 2014
Compared to previous dealerships I have visited, DriveTime was a very friendly environment, fast approval time, and glad reports to all credit bureaus to help my credit. Got me in and out in a new car.
Reviewed April 14, 2014
Purchased a 2010 Nissan Versa. Was extremely satisfied with the customer service. Everyone was very helpful in getting everything taken care of, getting my payments where I needed them and getting everything done quickly to get me in my new car.
Reviewed April 13, 2014
We were a little upset because we had talked with a salesman on Mon. When I went back on Thurs he had not saved the car we were interested in. Found out that you have to put money down to save but we had a great salesperson help us this time. Her name was Laura. She was so great, found me another car that I liked better. She was nothing like the first one. He acted like we were wasting his time. So glad for Laura at Indianapolis.
Reviewed April 13, 2014
They were quick, awesome and fast and made sure we left with a car.
Reviewed April 13, 2014
Had an awesome experience and would recommend to anyone.
Reviewed April 13, 2014
It was the best experience any car buyer could ask for!!
Reviewed April 13, 2014
I went in to look at some cars to purchase after seeing an ad on Craigslist. Bryce was the salesman that helped me and Dave was the manager. It was the easiest and least hassle free experience that I have ever had in purchasing a car. I was just looking but ended up driving a 2013 Chrysler 200 of the lot that night. I will recommend Drive Time to anyone that I know that is interested in purchasing a car.
Reviewed April 13, 2014
Steffany did a great job into looking for options for the car that I needed. She never got frustrated with all my questions and never give up to help me. Great buying experience. Thank to the entire team.
Reviewed April 12, 2014
I was unsure what type of car I wanted and how much money I wanted to put down on one but after talking with a very cooperative and extremely friendly Drive Time associate named Jessica I knew exactly what I needed and I bought a 2005 Chevrolet Aveo with the help of another wonderful Drive Time associate named Patrick. Drive Time has really helped me with the most important financial decision in my life. Thank you.
Reviewed April 12, 2014
Great cars and staff.
Reviewed April 12, 2014
I had an excellent experience purchasing my vehicle from Drive Time. This is the second vehicle I have purchased from your company and both times have been wonderful. All of the sales people are courteous and tended to all of my needs as a car buyer. I love my new vehicle. I will be recommending Drive Time to all of my friends and family. Thank you for all of your courtesies always.
Reviewed April 12, 2014
Lease program is a steal! I love my new car! Great second chance for anyone with not so good credit.
Reviewed April 12, 2014
The two people we dealt with in the Winston Salem NC office were wonderful. Very nice, respectful and pleasant to talk and laugh with. They made our buying experience easy and quick and are very professional. I would recommend this office to anyone looking to buy a vehicle.
Reviewed April 12, 2014
We have been at Drive Time 4 times looking for the perfect car. Every time we have came there the people we worked with are amazing. The four people we worked with were Carl, Chase, Kristen, and Remi. They are amazing people and we will refer everyone we know that will be looking for cars to that Drive Time. Thank you for everything this company has done for us.
Reviewed April 12, 2014
I had a good experience from the moment I walked in and was greeted by the young lady at the counter. She immediately began collecting my information and beginning the process. My sales associate was patient and kind. DriveTime looked at me as a person and not just a number on a credit report. I will definitely refer as many people as I can to them.
Reviewed April 12, 2014
I just bought the truck 2006 Dodge Ram 1500, Friday, 10th of April. Next day, I leave work and 5 mins later, the fan belt breaks and the fan belt bearings are all over the engine. I was 102 miles from home. Really upset with the mechanical department.
We apologize that you had mechanical issues with your vehicle so soon after purchase. DriveTime does inspect and recondition our vehicles before they are sold but unfornately, sometimes a vehicle will have a repair issue that could not be predicted. The repairs your vehicle needs should be fully approved under the vehicle protection plan. We want to make sure your issues are fully resolved so please give us some time to review your account, and a Customer Relations representative will contact you to discuss your concerns.
Sincerely,
J.P. Customer Relations
Reviewed April 12, 2014
I had a great experience at DriveTime... They gave me all the info I needed and the paperwork was quick. I didn't spend all day like at a dealership... My salesman that I talked to was off the day I got my car... He came in on his off day to congratulate me in my new car... I was so happy!!
Reviewed April 12, 2014
Jeffrey **, Sasha **, and Josh (manager) were all excellent to work with. They were patient and professional going over all the details of the vehicle and the application and contract. Would recommend them to others.
Reviewed April 12, 2014
The sales representative Ralph was great with helping find exactly what I wanted and patient with my indecisive decisions on what I wanted. And took the time to explain all the different options Drive Time offered. Overall, I was satisfied with my visit and purchase with Drive Time. The only thing I wasn't too happy with was the end pricing and how much interest was.
Reviewed April 12, 2014
Shay, Steve and Donte were just Fabulous.... They stayed with me and made sure I was very happy with my vehicle. I would highly recommend them to anyone purchasing a vehicle. Thank you, Union City Drive Time.
Reviewed April 12, 2014
I went to two other dealerships before I went to Drivetime and was told I could be approved...negative.... So when I went to Drivetime I was doubtful, but all of that changed. I was approved in less than 5 mins. The staff is really nice and most of all they take their time with you and understanding your situation and what you want.... I left a very happy customer and would highly recommend to anyone especially those with less than perfect credit... They are the bank.
Reviewed April 12, 2014
The people there are friendly and courteous. They never were pushy about buying one certain vehicle. They let us pick the vehicle that was within our price range and payment plan budget. We were very pleased with the service.
Reviewed April 12, 2014
The staff is awesome, the programs offered are the best and they work. The Gap Insurance is a must have and worth the extra peace of mind.
Reviewed April 12, 2014
Dodge Avenger - Staff was very kind! I love my new car!
Reviewed April 11, 2014
Nice people who were very helpful.
Reviewed April 9, 2014
I was pleased with the staff at Drive Time. I would recommend Drive Time.
Reviewed April 9, 2014
Everyone in the office was very nice, making the purchase of this second vehicle very simple and pleasant. I didn't feel rushed, I was very pleased. I would choose DriveTime anytime I need a vehicle.
Reviewed April 8, 2014
I would highly recommend Drive Time to anybody needing a good running vehicle that you could rely on. They are very honest and helpful. I'm a waitress and verifying income has been a problem at other dealerships, but not here. They were able to make my down & monthly payments very workable for me. I picked out an issue out of a car that I was in love with and they fixed it the next morning and I was able to drive off that afternoon. I would recommend Scott and Travis in a heartbeat, awesome guys!
Reviewed April 8, 2014
I really enjoyed everything. I was fascinated by the car choices and everyone was very nice and helpful and polite.
Reviewed April 8, 2014
My experience at DriveTime was wonderful. The staff was pleasant and very helpful. I found what I wanted and they found me something even better. I am loving my new car.
Reviewed April 7, 2014
I was very pleased to purchase my 2008 Toyota Camry from DriveTime in Antioch. My salesperson, Jeremy, was friendly and thorough. It was a positive experience from start to finish. I am thrilled with my purchase.
Reviewed April 7, 2014
Everyone was great. I enjoyed coming there. It had a great environment with smiling faces. I would recommend people to come visit. Thanks, guys, I really appreciate you all.
Reviewed April 7, 2014
I have had now a 3rd lease car with Drive Time. I must say Dan, Terrance, Sarah and Mike are the greatest. They take the time to sit and get to know you and truly go out their ways to make you pleased. It's not like any other car dealership where you are there forever and end up nowhere near what you came for. I appreciate all you guys have done for me and would highly recommend! :-)
Reviewed April 7, 2014
Great time, they work with you, and they try and get the car you need.
Reviewed April 7, 2014
My time dealing with DriveTime was good until I looked at the interest rate. It is very high.
Reviewed April 7, 2014
The price was not what the salesman told me. My payments were to be biweekly not once a month. My sales person told me my truck would be cleaned and filled up with gas. It was not.
Thank you for your feedback. We apologize for any misunderstanding at the dealership. We see that you are currently working with a member of our Customer Relations team. Please continue working with them in regard to your concerns. Please feel free to reach out to us if you have questions or concerns: 888-290-0148.
Sincerely,
Kristen, Customer Relations
Reviewed April 7, 2014
2012 Mitsubishi Galant - When I went to purchase my car, I was met with courteous salespersons. Service was great. The process was clearly explained to me. All my questions were properly answered. I was shown exactly what I asked for in a car that I wanted. No one tried to force me to take a car that I did not want. I am happy with my purchase. I have a clear understanding of the total process. I have recommended DriveTime to my friends.
Reviewed April 7, 2014
Ed and Erik were awesome! Erik should totally get 3 raises. Customer service seems to be one of their top priorities. I would recommend them to anyone looking for a vehicle.
Reviewed April 7, 2014
I was greeted with a very welcoming attitude. I purchased a 2008 Pontiac G8. After taking the vehicle home, noticed many nicks and scratches that I didn't notice before the purchase. I called the next day and told them that I wanted to return the vehicle. They were very accommodating and told me to bring it back and pick another automobile. When I went back, they were just as nice as they were when I made the original purchase. I got a 2011 Fusion.
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